JP2010079680A - Electronic apparatus - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an electronic apparatus for preventing leakage of personal information to an analyzer of inconvenience and improving the efficiency of the inconvenience analysis. <P>SOLUTION: A conversion means 13 converts an error picture which is displayed to an operation display 10 when an error occurs into first image data when the error occurs. An image data processing means 12 processes the first image data so that a personal information display area cannot discriminate personal information from outside and generates second image data when it is determined by a determining means 101 that the error picture can include the personal information display area. A storage control means 102 stores the second image data generated by the image data processing means 12 to an error information storage unit 14 as error information. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to an electronic device.

  Various electronic devices such as a personal computer, a mobile phone, a printer, a multifunction peripheral, and a home appliance include hardware such as a CPU (Central Processing Unit) and a memory, and software executed by the CPU. Various problems are caused in the hardware and software in the electronic device due to various factors that occur during various processes such as an operation process, a communication process, and a standby process. For example, if a software design problem exists in an electronic device, a fatal failure such as executing an operation that is not intended by the person in charge of development or making it impossible to start up the electronic device. Will occur. When these fatal problems occur in the electronic equipment, the development staff in the development process, the manufacturing staff in the manufacturing process, or the maintenance staff in the case of being on the market, Analyze and identify the cause. At that time, the person in charge analyzing the defect identifies the cause of the defect based on various information.

As an invention for providing information necessary for identifying the cause of a defect to a person in charge of analyzing such a defect, the following Patent Document 1 stores screen information when an error occurs, and this screen There has been disclosed a data processing apparatus capable of reliably handling an error by providing information. In this data processing device, if an error occurs during the execution of an application, the LCD displays an error message screen on the application screen, and when the “Close” button displayed on the error message screen is pressed, it is displayed on the LCD. The error data is stored in the memory as error information, and the display control means stores the error information stored in the memory based on the error information output instruction. Is displayed on the LCD.
JP 2003-294413 A

  By the way, in the above prior art, when an error occurs, an error message screen is displayed on the running application screen, and when the “Close” button displayed on the error message screen is pressed, the error message screen and The image data consisting of the application screen below the error message screen is stored in the memory as error information, and the LCD displays this error information based on the error information output instruction, so that the information necessary for failure analysis It is provided to the person in charge of analysis.

  However, depending on the type and use of the electronic device, personal information such as the name of the user who uses the electronic device and the data transmission destination (destination) may be displayed on the application screen. In addition, if image data including an application screen is stored in the memory as error information, personal information may be leaked.

  The present invention has been made in view of the above-described circumstances, and an object of the present invention is to provide an electronic device that can prevent leakage of personal information to a failure analyst and improve the efficiency of failure analysis. To do.

  In order to achieve the above object, an electronic device according to the present invention includes a display unit that displays various screens, an error information storage unit, and an error that is displayed on the display unit when an error occurs. Conversion means for converting the display screen into first image data, and determination for determining whether or not there is a possibility that a personal information display area displaying personal information is included in the display screen when the error occurs And when the determination unit determines that the personal information display area may be included in the error occurrence display screen, the personal information display area is external Image data processing means for generating second image data by processing so that personal information cannot be determined from the error information, and the second image data generated by the image data processing means as error information Wherein comprising a storage control means for storing the error information storage unit, and an output control means for outputting the error information and receives the error information output instruction Te.

  The electronic device according to the present invention processes the display screen at the time of error occurrence so that personal information cannot be discriminated from the outside and then outputs it as error information, thus preventing leakage of personal information and improving the efficiency of failure analysis be able to.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings. The present embodiment relates to a multifunction machine having both a copy function, a print function, and a facsimile transmission / reception function, which is one of image forming apparatuses included in an electronic apparatus of the present invention.

  First, the functional configuration of the multifunction peripheral A will be described with reference to FIG. FIG. 1 is a functional block diagram of a multifunction peripheral A according to this embodiment.

  The multi-function device A includes a CPU (Central Processing Unit) 1, a ROM (Read Only Memory) 2, a RAM (Random Access Memory) 3, various sensor groups 4, a paper transport unit 5, an image reading unit 6, an image data storage unit 7, The image forming unit 8 includes a communication I / F unit 9, an operation display unit 10, a table information storage unit 11, an ASIC (Application Specific Integrated Circuit) 20, and an error information storage unit 14.

  The CPU 1 controls the client computer (not shown) via the control program stored in the ROM 2, the document image data, print image data or facsimile image data stored in the image data storage unit 7, or the communication I / F unit 9. Based on various instructions input from the public network (not shown) and operation instructions input from the operation display unit 10, the overall operation of the multifunction peripheral A is controlled. Further, the CPU 1 functions as a determination unit 101, a storage control unit 102, and an output control unit 103. The details of the control process of the CPU 1 will be described below as the operation of the multifunction device A.

  The ROM 2 is a non-volatile memory that stores a control program executed by the CPU 1 and other data.

  The RAM 3 is a volatile memory used as a working area as a temporary storage destination of data when the CPU 1 executes a control program and performs various operations.

  The various sensor groups 4 are various sensors necessary for an image forming operation such as a paper out detection sensor, a paper jam detection sensor, a paper position detection sensor, a temperature sensor, and the like, and various kinds of information detected by each sensor are detected signals. To the CPU 1.

  The paper transport unit 5 includes a transport roller for transporting the print paper stored in the paper tray to the image forming unit 8, a motor for driving the transport roller, and a print paper after the image forming process to a discharge tray (not shown). It is composed of a conveying roller for conveying, a motor for driving the conveying roller, and the like.

  The image reading unit 6 includes an ADF (automatic document feeder), a CCD (Charge Coupled Device) sensor, and the like, and causes the CCD sensor to read images of documents sequentially fed by the ADF so that document image data based on the document image is obtained. Output. The image reading unit 6 outputs the document image data to the CPU 1, while the CPU 1 stores the document image data in the image data storage unit 7.

  The image data storage unit 7 is, for example, a flash memory. Under the instruction of the CPU 1, the original image data, the print image data received by the communication I / F unit 9 from a client computer (not shown), and the communication I / F unit 9 Facsimile image data received from a public network (not shown) is stored.

  The image forming unit 8 controls the printing paper conveyed from the paper conveying unit 5 with toner based on the original image data, print image data, or facsimile image data stored in the image data storage unit 7 under the control of the CPU 1. An image forming image to be formed is transferred, and fixing processing of the image forming image is performed by a fixing roller.

  The communication I / F unit 9 is connected to a client computer (not shown), a public network (not shown), and the like, and transmits and receives various signals between the client computer and the public network.

  The operation display unit 10 includes a start key, a stop key, a power key, a numeric keypad (numerical value input key), a touch panel 10a, a clear key, and other various operation keys, and outputs an operation instruction for each key to the CPU 1. At the same time, under the control of the CPU 1, various screens are displayed on the touch panel 10a.

  The ASIC 20 is an integrated circuit designed specifically for image processing, and functions as the image data processing unit 12 and the conversion unit 13.

  The table information storage unit 11 is, for example, a flash memory. Under the control of the CPU 1, an individual displaying personal information for each of the entire screens displayed by the touch panel 10 a (all of a plurality of screens switched by tab selection). Whether or not the information display area may be included and the coordinates of the personal information display area that may be included are stored as table data. The personal information is, for example, one or more of a FAX telephone number, an Internet FAX address, an e-mail address, and a user name.

  The error information storage unit 14 is, for example, a flash memory, and stores various types of error information used by the person in charge of failure analysis for error analysis when various errors occur in the multifunction peripheral A under the control of the CPU.

  Specifically, when an error occurs, the conversion unit 13 converts the error occurrence display screen (hereinafter simply referred to as an error screen) displayed on the touch panel 10a when the error occurs into image data (first image data). Convert to The determination unit 101 determines whether there is a possibility that a personal information display area is included in the error screen. When the determination unit 101 determines that there is a possibility that the personal information display area is included in the error screen, the image data processing unit 12 receives the first image data from the outside as the personal information display area. Second image data is generated by applying black processing so that personal information cannot be identified. The storage control unit 102 causes the error information storage unit 14 to store the second image data generated by the image data processing unit 12 as error information.

  Next, the operation of the MFP A according to the present embodiment having the above-described configuration will be described in detail with reference to FIGS. In the following, as an example of a plurality of screens that can be switched by tab selection, a Send (Destination) screen for selecting a destination in Send mode for sending one of FAX, Internet FAX, and e-mail, and a simple in Send mode. A Send (Quick Setup) screen for performing settings and a Copy (Quick Setup) screen for performing simple settings in the Copy mode using the copy function will be described as examples.

  FIG. 2 is a flowchart showing the operation of the multifunction peripheral A according to the present embodiment.

  First, when the user operates a key of the operation display unit 10 to perform some operation such as copying or FAX transmission by the multifunction device A, an error such as a panel lock or an operation failure occurs on the screen displayed on the touch panel 10a ( Step S1).

  When an error occurs in step S1, CPU 1 obtains the error screen shown in FIG. 3 displayed on touch panel 10a (step S2). As shown in FIG. 3, the error screen (the whole of FIG. 3) includes a user name a to c and a telephone number x to which each of the user names a to c is transmitting image data on the Send (Destination) screen. And a personal information display area displaying destinations yz.

  When the ASIC 20 acquires the error screen of the touch panel 10a in step S2, the ASIC 20 converts the error image into first image data by the conversion unit 13.

  In step S3 to S4, the CPU 1 determines whether there is a possibility that the personal information display area is included in the error screen by the determination unit 101. Specifically, as shown in FIG. 5, when the error screen is a Send (Destination) screen or a Send (Quick Setup) with reference to the table data stored in the table information storage unit 11. If it is determined that there may be a personal information display area (with personal information) and the error screen is Copy (Quick Setup), there is no possibility that the personal information display area is included. It is determined that there is no personal information.

  If it is determined in step S3-4 that there is a possibility that the personal information display area displaying the personal information is included in the error screen, the CPU 1 proceeds to step S5 and proceeds to step S5. The coordinates of the corresponding personal information display area are extracted from the data, and the process proceeds to step S6. On the other hand, if it is determined in step S4 that there is no possibility of including the personal information display area displaying the personal information on the error screen, the process proceeds to step S7.

  The ASIC 20 uses the coordinates extracted in step S5 to cause the image data processing unit 12 to process the first image data in black so that the personal information display area cannot distinguish the personal information from the outside. Second image data is generated (step S6). Specifically, all the pixels having the corresponding coordinates are converted into black pixels.

  The CPU 1 causes the storage control means 102 to store the second image data generated in step S6 in the error information storage unit 14 as error information (step S7). Thereafter, when the CPU 1 receives an output instruction for the image data stored in the error information storage unit 14, the CPU 1 causes the operation display unit 10 to display the output instruction.

  As described above, the MFP A according to the present embodiment is displayed on the operation display unit 10 that displays various screens, the error information storage unit 14, and the operation display unit 10 when an error occurs when an error occurs. Conversion means 13 for converting the error screen into the first image data, determination means 101 for determining whether or not there is a possibility that a personal information display area is included in the error screen, and the error screen by the determination means 101 If it is determined that there is a possibility that the personal information display area may be included, the second image data is processed by processing the first image data so that the personal information display area cannot distinguish the personal information from the outside. Image data processing means 12 for generating the image data, and storage control means 10 for storing the second image data generated by the image data processing means 12 in the error information storage unit 14 as error information. If, and an output control unit 103 for outputting error information when receiving the error information output instruction.

  Thus, by saving the screen at the time of error occurrence, the person in charge of defect analysis can perform error analysis. As a result, the person in charge of defect analysis is more likely to identify the cause of the error from the saved error screen, and the error analysis efficiency can be improved, and personal information is included in the screen when the error occurs. If it is, the personal information is processed so as not to be discriminated from the outside, so that the personal information can be prevented from leaking outside.

  In this embodiment, the personal information on the error screen that is determined to contain personal information is converted to black and then cannot be determined by the person in charge of failure analysis. However, passwords and personal authentication are performed. Thus, an administrator or a person in charge of analyzing a specific defect may be able to see an error screen in a state where personal information before conversion / processing is displayed when necessary.

FIG. 2 is a functional block diagram of a multifunction peripheral A according to an embodiment of the present invention. 6 is a flowchart illustrating an operation of the multifunction peripheral A according to an embodiment of the present invention. 6 is an error occurrence screen in a state where personal information displayed on the touch panel 10a of the multifunction peripheral A according to an embodiment of the present invention is displayed. It is the error screen processed so that the personal information which the touch panel 10a of the multifunctional machine A which concerns on one Embodiment of this invention displayed could not be discriminate | determined. It is a figure of the table information memorized by the table information storage part concerning one embodiment of the present invention.

Explanation of symbols

  A ... MFP, 1 ... CPU, 2 ... ROM, 3 ... RAM, 4 ... various sensor groups, 5 ... paper transport unit, 6 ... image reading unit, 7 ... image data storage unit, 8 ... image forming unit, 9 ... Communication I / F unit, 10 ... operation display unit, 10a ... touch panel, 11 ... table information storage unit, 12 ... image data processing unit, 13 ... conversion unit, 14 ... error information storage unit, 20 ... ASIC, 101 ... determination unit 102: Storage control means 103: Output control means

Claims (3)

A display for displaying various screens;
An error information storage unit;
When an error occurs, conversion means for converting the error occurrence display screen displayed on the display unit when the error occurs into first image data,
Determining means for determining whether or not there is a possibility that a personal information display area displaying personal information is included in the error occurrence display screen;
When it is determined by the determination means that the personal information display area may be included in the error occurrence display screen, the first image data is stored in the personal information display area from the outside. Image data processing means for generating second image data by processing so as not to be discriminable,
Storage control means for storing the second image data generated by the image data processing means in the error information storage unit as error information;
An electronic apparatus comprising: output control means for outputting the error information when receiving an error information output instruction.   The electronic device according to claim 1, wherein the output control unit displays image data of the error information on the display unit when receiving an error information output instruction.   The electronic device according to claim 1, wherein the personal information is one or more of a FAX telephone number, an Internet FAX destination, an e-mail destination, and a user name.