JP2010061308A - Question/answer data collection device, question/answer data collection method and question/answer data collection program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a question/answer data collection device extracting question content and answer content in accordance with a history from answer mail and associating and accumulating the question content and the answer content in accordance with the history, to enable effective use of information about the accumulated question content and answer content. <P>SOLUTION: The question/answer data collection device 100 receives question mail, inserts a code for quoting the question content into the answer mail as a quotation mark when quoting the question mail to create the answer mail, and extracts the question content and the answer content from a transmitted mail. The question/answer data collection device 100 has: a data extraction part 102 extracting the question content with the quotation mark and the answer content corresponding to the question content as a pair; and a data storage part 103 storing the pair of the extracted question content and answer content in association with each other into a Q&A-DB 121. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a question / answer data collecting apparatus, a question / answer data collecting method, and a question / answer data collecting program.

  In help desk and inquiry handling work, for example, emails and responses to inquiries sent to the help desk are stored in a table, and if there are the same questions or answers, search from the collected table. There are many situations where we want to make effective use of our work. In that case, the user separates the question and the answer from the email, extracts the question data (drag and drop), stores (copy) it in the question field, and sends the answer portion corresponding to the question to the email. It is a normal practice to extract (drag and drop) from and store (copy) in the answer field.

  Although this method is the most efficient method, there is a problem that it takes time. Moreover, since it is a manual work, mistakes in operation are inevitable. Furthermore, the contents of the inquiry and the answer are not unique. For example, the answer may be inserted in the question sentence and returned to the questioner, or vice versa.

Therefore, from the multiple messages exchanged between the questioner and the respondent, the question text that the questioner asked, the question answer text that the respondent made to the question, and the question answer text Japanese Patent Application Laid-Open No. 2004-151561 describes that a sentence of a reply made by a questioner and a sentence of a reply made by a respondent are extracted based on a reply relationship, a paragraph structure, and a sentence expression of a plurality of messages.
JP 2006-92473 A

  By the way, in help desks and inquiries handling operations, the only way to obtain the trust of the questioner is how quickly and accurately the questioner can answer the question. In order to do so, it is necessary to make use of the accumulated information, but it usually depends on the individual skills of each responder who creates the answer. In the opposite case, the degree of satisfaction is low. For this reason, the accumulation of information that can be used effectively has become a problem in handling operations.

  Moreover, in what was described in patent document 1, the content of the answer mail is automatically discriminated, the related question content and the answer content are matched with the mail history, and the question content and the answer content according to the answer mail history. Could not be extracted and accumulated.

  The present invention has been made in view of the above circumstances, and the purpose of the present invention is to extract the question contents and answer contents along the history from the answer mail, and associate the question contents and answer contents along the history. An object of the present invention is to provide a question / answer data collecting device, a question / answer data collecting method, and a question / answer data collecting program for effectively utilizing the accumulated question contents and answer contents information.

According to the present invention, when a question mail including a question content is received and an answer mail is created by quoting the question mail, a sign for quoting the question content is inserted into the answer mail as a quotation mark. The question answer data collecting device for extracting the question content and the answer content from the sent mail in which the answer mail containing the answer content for the quote is transmitted,
Question answer extraction means for extracting the question content with the quotes inserted in the answer mail and the answer content corresponding to the question content with the quotes,
Database management means for storing the question content and the answer content in a database in association with the extracted question content and the answer content,
The database includes
An identifier assigned to each of the question mail and the answer mail is stored in association with each other,
The database management means includes:
Search the database, find a record in which the identifier of the answer mail and the identifier of the question mail answered by the answer mail are stored, determine a storage location to add to the database, and determine the answer mail Based on the number of quotation marks, the answer content corresponding to the extracted question content is stored in the storage location.

According to the present invention, when a question mail including a question content is received and an answer mail is created by quoting the question mail, a sign for quoting the question content is inserted into the answer mail as a quotation mark. The question answer data collecting method in the question answer data collecting apparatus for extracting the answer contents and the answer contents from the sent mail in which the answer mail containing the answer contents with respect to the quotation marks is transmitted,
A question answer extraction step for extracting a pair of the question content with the quote inserted in the answer mail and the answer content corresponding to the question content with the quote;
A database management step of pairing the extracted question content and the answer content, and storing the question content and the answer content in a database in association with each other,
The database includes
An identifier assigned to each of the question mail and the answer mail is stored in association with each other,
The database management step includes:
Search the database, find a record in which the identifier of the answer mail and the identifier of the question mail answered by the answer mail are stored, determine a storage location to add to the database, and determine the answer mail Based on the number of quotation marks, the answer content corresponding to the extracted question content is stored in the storage location. A method for collecting question answer data is provided.

According to the present invention, when a question mail including a question content is received and an answer mail is created by quoting the question mail, a sign for quoting the question content is inserted into the answer mail as a quotation mark. The question answer data collecting program in the question answer data collecting device for extracting the question contents and the answer contents from the sent mail in which the answer mail containing the answer contents for the quotes has been sent,
A question answer extraction procedure for extracting the question content with the quotes inserted in the answer email and the answer content corresponding to the question content with the quotes;
Question answer data collection characterized by causing a computer to execute a database management procedure for storing the question contents and the answer contents in a database in association with the extracted question contents and the answer contents. Program,
The database includes
An identifier assigned to each of the question mail and the answer mail is stored in association with each other,
The database management procedure includes:
Search the database, find a record in which the identifier of the answer mail and the identifier of the question mail answered by the answer mail are stored, determine a storage location to add to the database, and determine the answer mail Based on the number of quotation marks, the answer content corresponding to the extracted question content is stored in the storage location. A question answer data collecting program is provided.

  According to the present invention, the question contents and answer contents according to the history are extracted from the answer mail, and the question contents and the answer contents are stored in association with the history, thereby storing the stored question contents and the answer contents information. Can be used effectively.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In all the drawings, the same reference numerals are given to the same components, and the description will be omitted as appropriate.

(First embodiment)
FIG. 1 is a functional block diagram showing a question / answer data collecting apparatus 100 according to the present embodiment. The question / answer data collection apparatus 100 shown in FIG. 1 receives a question mail including a question content, creates a response mail by quoting the question mail, and answers the question content as a quotation mark. This is a question answer data collecting device that extracts question contents and answer contents from a sent mail that has been inserted into an e-mail and sent an answer e-mail containing answer contents for the quotes.

  The question / answer data collecting apparatus 100 extracts a pair of a question content with a quotation mark inserted in an answer mail and a response content corresponding to the question content with the quotation mark (question answer). (Extracting means) 102 and a data storage unit (database management means) 103 that stores the extracted question contents and answer contents in pairs in association with the question contents and the answer contents in the Q & A-DB (database) 121. Are provided as components.

  In Q & A-DB 121, Message-Id (identifier) and In-Reply-To (identifier) assigned to each of the question mail and the answer mail are stored in association with each other.

  The data storage unit 103 searches the Q & A-DB 121, finds a record in which the identifier of the answer mail and the identifier of the question mail answered by the answer mail are stored in pairs, and a storage location to add to the Q & A-DB 121 And the answer contents corresponding to the extracted question contents are stored in the storage location based on the number of quotes in the answer mail.

  Thereby, in this Embodiment, the function of the question-and-answer data collection device 100 concerning the present invention is realizable.

  Further, the question answer data collecting apparatus 100 shown in FIG. 1 includes a quote DB update reception unit 111, a quote DB update unit 112, a quote DB 120, a respondent DB update unit 113, a respondent DB 122, an email. A reception unit 101, a data end determination unit 104, and a display unit 123 are provided.

  The quote DB update reception unit 111 inputs quotes used by the questioner and the respondent in advance. In this embodiment, when extracting data of question contents and answer contents (this may be referred to as question data and answer data), a method of using a quotation mark to distinguish the question contents from the answer contents is adopted. is doing. Here, the quotation marks are automatically attached by a mailer (e-mail software) when the contents described in the original mail are taken in when creating a reply to the mail. It means a character string. Usually, for example, “>” is used. Some mailers, such as “A>”, are distinguished by attaching the name of the sender who sent the mail to the portion A. In this embodiment, it is necessary to know in advance what the questioner's quotes are, and the questioner's quotes are input in advance.

  Note that the quote DB update reception unit 111 is notified of quotes by e-mail, FAX, or telephone. The most reliable method is to send a request email requesting quotes from the respondent, and when the respondent receives a reply email in the form of replying to the request email, the body of the email sent is the questioner The quotes are added. The added quote is extracted and sent to the quote DB update unit 112.

  The quote DB update unit 112 stores the quotes input by the quote DB update reception unit 111 in the quote DB 120.

  The quote DB 120 stores the quotes input from the quote DB update unit 112. Here, an example in which quotation marks are stored in the quotation mark DB 120 is shown in FIG. FIG. 2 shows a quote table stored in the quote DB 120. In the quote table, the mail address of the questioner and the quotes are stored in association with each other.

  The respondent DB update unit 113 updates the respondent DB 122 in which the respondent's mail address is managed. For example, when a respondent is added, the respondent DB update unit 113 acquires the respondent's e-mail address and registers it as a respondent in the respondent DB 122, while the respondent is out of answering work. When this happens, the e-mail address of the respondent is deleted from the respondent DB 122.

  The respondent DB 122 stores the mail address of the respondent input from the respondent DB update unit 113. Here, an example of the mail address stored in the respondent DB 122 is shown in FIG. FIG. 3 shows a mail address table stored in the respondent DB 122. This mail address table stores the mail addresses of respondents.

  The mail reception unit 101 receives a question mail from the questioner. Then, the respondent creates an answer to the received question mail and transmits the answer mail.

  The data extraction unit 102 creates an answer mail by the respondent, and extracts the question content and the answer content data from the sent answer mail. Specifically, the data extraction unit 102 finds a sentence with one quotation mark (for example, “>”) from the transmitted answer mail, extracts the record, and uses it as a question sentence. On the other hand, since a sentence without quotation marks in the reply mail corresponds to a reply sentence, data without the quotation marks is extracted as a reply sentence. This is usually because in the exchange of question mail and answer mail, the record with a single quotation mark indicates the last question from the questioner, and the respondent created the answer sentence without the quotation mark. The data is the corresponding response text. Therefore, the data extraction unit 102 extracts the question sentence and the answer sentence as the question content and the answer content.

  Further, the data extraction unit 102 searches the respondent DB 122 and finds the mail address of the respondent who created the reply mail. This means that when a respondent asks for a response from a third party, for example, when a questioner⇒respondent A⇒respondent B, the previous answer data collection device will respond to the change of the respondent. I could not. In this embodiment, the respondent DB 122 is provided, and even when the respondent is changed, the email addresses of all the respondent DB 122 are searched for whether the predecessor was the respondent, and the predecessor corresponds to the respondent. Then, the respondent creates a record of the succeeding respondent following the record of the predecessor and stores it in the Q & A-DB 121. Since the data of the questioner is the same data as the questioner of the predecessor, it is copied as it is.

  As described above, the data storage unit 103 stores the question content and answer content data extracted by the data extraction unit 102 in the Q & A-DB 121.

  The Q & A-DB 121 stores the extracted question content and answer content data. At this time, the Q & A-DB 121 stores, in the Q & A-DB 121, the Message-Id that is unique mail information attached to the mail and the In-Reply-To that refers to the Message-Id attached to the question mail.

  Here, Message-Id is an ID (that is, an identifier) that is uniquely assigned to a created mail, and a new Message-ID is assigned each time a mail is created. Is done. Further, when the respondent takes in the question mail of the questioner and writes the response content in the question mail, a link to the previous mail is indicated by In-Reply-To (that is, an identifier). That is, Message-Id and In-Reply-To can determine what mail is being answered or questioned by combining these two identifiers. In References, an ID of a history of mail exchange between the questioner and the respondent is described.

  An example of this mail exchange is shown in FIG. FIG. 4 shows a part of header information indicating the exchange of mail, and shows a combination of Message-Id, In-Reply-To, and References.

  In 201, Message-Id indicating the first question mail is described. In 202, In-Reply-To indicating that an answer to the first question mail has been made, and References (address described in In-Reply-To) indicating mail exchange are described. Further, Message-Id is newly added as an answer mail. 203 is a question for an answer made to the first question, which is the second question. As in 202, the address of the first reply mail is added to References indicating mail exchange, and the reply mail address is described in In-Reply-To. Thereafter, similarly, 204 is an answer to the second question, 205 is a third question, and 206 is an answer to the third question. As described above, in this embodiment, addresses are used as unique IDs for Message-Id and In-Reply-To.

  Further, since the question / answer data collection apparatus 100 extracts the question contents and the answer contents after transmitting the answer mail and stores them in the Q & A-DB 121, the data storage unit 103 sends the extracted question contents and answer contents to the Q & A. -It is necessary to check which database in the DB 121 should be stored. As a method of checking, the corresponding data is searched out from the information of In-Reply-To. Then, it is positioned at which position in the searched database the question content and the answer content are to be inserted.

  Here, in performing positioning for insertion, in the present embodiment, the insertion location to be inserted is determined using a quote counter, and is provided in the Q & A-DB 121 in order to match the answer mail that is actually transmitted. Positioning is performed by adding 2 to the quote counter.

  The data end determination unit 104 checks whether the question content extracted from the response mail and the data of the response content are all stored. If even part of the question content or answer content is not stored in the Q & A-DB 121, the data extraction unit 102 starts again from the question content and answer content extraction.

  The display unit 123 displays the question content and answer content data stored in the Q & A-DB 121 on a display device (not shown) or the like using an input device such as a keyboard or a mouse (not shown).

  FIG. 5 shows the contents of the exchange between the question mail and the reply mail. FIG. 5A shows the exchange of mail before the data extraction unit 102 extracts, and FIG. 5B shows the case where the data extraction unit 102 extracts the question contents and the answer contents. It shows the target. The quotes shown in FIG. 5 are those in which “>” is given by the questioner and “%” is given by the respondent. That is, for example, 301 indicates that this is the first question of the questioner with the quote “%” of the respondent, and 302 is an answer to 301 that is the first question of the questioner. 303, like 301, is the first question of the questioner with the quote “%” of the respondent. Similar to 302, 304 is an answer to 303, which is the first question of the questioner. Reference numeral 305 denotes a second question to which an answerer's quotation mark “%” is attached. Reference numeral 306 denotes an answer to the questioner's second question 305. Similarly to 305, 307 is a second question with the quote “%” of the respondent. Similar to 306, 308 is an answer to 307, which is the second question of the questioner.

  Therefore, as can be seen from the example of FIG. 5, the sentence with one quotation mark attached by the respondent is the question data that is a question sentence, and the sentence without the quotation marks is the answer data that is the answer sentence. . Normally, there is a question and the answer is described below. However, if there is a question about the contents of the reply in the exchange of e-mails, the question is described below the answer and the answer is given There is an example to seek. This method has an advantage that the question contents and the answer contents can be obtained more clearly because the relationship between the distance between the question contents and the answer contents becomes short. In this embodiment, a set of question contents and answer contents can be stored and managed without breaking this characteristic.

  In addition, it is necessary to find out which file in the Q & A-DB 121 the response content corresponding to the question mail corresponds to. Therefore, the set of Message-ID and In-Reply-To shown in FIG. 4 is used.

  FIG. 6 and FIG. 7 illustrate images in which the exchange of FIG. 5B is databased. FIG. 6 is a question answer table in which 301 to 304 in FIG. 5B are examples of records stored in the Q & A-DB 121. FIG. 7 is a question answer table 305 to 308 in FIG. 5B showing an example of a record in which the question contents and the answer contents are added to the question answer table shown in FIG.

  The question / answer table shown in FIGS. 6 and 7 includes items of Key 501, quote counter 502, Q 503, A 504, answer source MID 505, question MID 506, and answer MID 507. The question MID 506 in FIGS. 6 and 7 stores In-Reply-To created when an answer mail is transmitted, and the answer MID 507 stores Message-Id. The answer source MID 505 stores In-Reply-To of the question mail. By using this question answer table, it is possible to determine which mail in the Q & A-DB 121 can store the extracted question contents and answer contents data in the record.

  Next, how to insert the question content and answer content data into the already stored record of the Q & A-DB 121 is examined. Here, in the present embodiment, insertion is performed as follows.

  Referring to FIG. 5, the quote “>” shown in FIG. 5 is given by the questioner, and the quote “%” is given by the respondent. Therefore, as can be seen from FIG. 5, when the number of quotes given by the respondent is one, the data of the question is data, and the data without the quotes is the data of the answer.

  Therefore, data with one quotation mark is extracted from the answer mail and stored in the question work variable as the question content. Next, data without quotes following the data is extracted as answer data and stored in an answer work variable.

  At this time, it is necessary to search in which record of the Q & A-DB 121 the data of the question content and the answer content extracted by the data extraction unit 102 should be added. For this purpose, the position of the data of the answer contents answered by the respondent is searched for from the top of the answer mail.

  Here, the search method to find out what position from the top is the transition of the count value of the number of quotes of the questioner and the number of quotes of the respondent attached in the reply email transmission, Compared with the quote counter 502 of the Q & A-DB 121, the storage location to be added is determined.

  Specifically, “2” is added to the quote counter 502 to determine the location of the storage location in order to match the actual mail history of inserting the question content and answer content data into the Q & A-DB 121.

  As described above, in the present embodiment, the data storage unit 103 can store in the Q & A-DB 121 in a state close to the mail history, so that the question content and the answer content are stored in association with each other according to the history. It is possible to make effective use of the information on the question contents and the answer contents.

  In addition, the question answer data collection apparatus 100 according to the present embodiment extracts the question contents and the answer contents data after the respondent creates the answer contents for the question contents and selects the send button for transmitting the answer contents. I decided to. Therefore, the question / answer data collection apparatus 100 according to the present embodiment is positioned as add-on software for mail software.

  Next, the operation of the question / answer data collecting apparatus 100 according to the present embodiment will be described using a flowchart.

  FIG. 8 is a flowchart showing the operation of the question / answer data collecting apparatus 100. The flowchart shown in FIG. 8 is started when the data extraction unit 102 of the question / answer data collecting apparatus 100 reads an answer mail (step S001).

  The data extraction unit 102 extracts data having one quotation mark in the answer mail from the read answer mail as question data, and extracts data without the quotation marks following the question data as a pair of answer data. (Step S002). The data extraction unit 102 sends the extracted question data and answer data to the data storage unit 103.

  When the data storage unit 103 obtains a pair of question data and answer data from the data extraction unit 102, the data storage unit 103 searches the Q & A-DB 121, and receives a Message-Id corresponding to the question data and an In-Reply-To corresponding to the answer data. And find a record storing (step S003).

  Next, the data storage unit 103 searches for the position of the question from the quoted count value of the read answer mail (step S004). Here, in order to search the position from the top of the answer mail, the transition of the count value of the questioner's quotes and the count value of the respondent's quotes is obtained and compared with the quote counter 502 of the Q & A-DB 121 ( Step S005).

  For example, the Q & A-DB 121 adds “2” to the count value of the quote counter 502 in FIG. 6, and compares the record with the quote counter 502 value “3” with the quote count value of the reply mail. To do. That is, the quote counter 502 having a count value “3” obtained by adding “2” to the quote counter 502 in FIG. 6 is compared with 305 to 308 in FIG. Then, as shown in FIG. 7, since it is understood that 2 and 3 of the Key 501 are positions where the record is to be added, the storage location for storing the question data and the answer data is determined. As described above, the data storage unit 103 can determine the position of the record to be added to the Q & A-DB 121 (step S006).

  Since the data storage unit 103 determines the storage location for storing the paired question data and answer data as a record, the question data and answer data extracted in step S002 are stored in the Q & A-DB 121 (step S007). .

  Then, the data end determination unit 104 determines whether the question data or the answer data to be added in the answer mail is stored, and when the question data to be added and the answer data are stored (Yes in step S008), On the other hand, if there is question data and answer data to be added (No in step S008), the process returns to step S001.

  As described above, according to the present embodiment, the question / answer data collecting apparatus 100 extracts the question contents and the answer contents data along the history from the answer mail, and the question data and the answer data along the history. By associating and accumulating, it is possible to effectively utilize the information of the accumulated question data and answer data.

  That is, the question / answer data collecting apparatus 100 can collect the question contents and the answer contents in accordance with the mail history and store them in a predetermined predetermined database, so that the question data and the answer data can be easily stored. be able to.

  As mentioned above, although embodiment of this invention was described with reference to drawings, these are the illustrations of this invention, Various structures other than the above are also employable.

(Second Embodiment)
In the first embodiment described above, the question content and the answer content data added from the transmitted response mail are extracted and added to the Q & A-DB 121. However, the present embodiment is not limited to this. For example, question data and answer data can be extracted from past mail (corresponding to legacy mail) and stored in the Q & A-DB 121.

  FIG. 9 is a functional block diagram showing the configuration of the question / answer data collecting apparatus 200 according to the present embodiment. The question / answer data collection apparatus 200 shown in FIG. 9 includes a mail reception unit 101, a data extraction unit 102, a data storage unit 103, a data end determination unit 104, and a respondent DB update unit 113 according to the first embodiment. Instead of the respondent DB 122, a mail input unit 701, a data batch extraction unit 702, a data batch storage unit 703, a data end determination unit 704, and a next mail input unit 705 are provided.

  The mail input unit 701 is a past mail that is the last reply mail that has been exchanged between a question and a reply. The mail input unit 701 sends the input final answer mail to the data batch extraction unit 702.

  The data batch extraction unit 702 performs batch extraction of the question content and the response content data in pairs from the input final response mail based on the quoted count value. In this case, for example, if the quote value is an odd number, it is extracted as the question content. If the quote value is an even number that is immediately below the question content and is one less than the question content, the answer to the question content It can be judged as content.

  As described above, the data batch extraction unit 702 can collectively extract the question contents and the answer contents as the question data and the answer data from the final answer mail. In addition, the data batch extraction unit 702 sends the extracted question data and answer data to the data batch storage unit 703.

  When acquiring the question data and the answer data from the data batch extracting unit 702, the data batch storage unit 703 stores the acquired question data and the answer data in the Q & A-DB 121.

  The data end determination unit 704 determines whether the batch extraction and the batch storage of the question data and the response data have been completed from the final response mail read by the mail input unit 701.

  The next mail input unit 705 determines whether there is another final answer mail to be read after the completion of batch storage of any final answer mail.

  In the second embodiment, it is not necessary to target all past mails with quotation marks. That is, the past mail history can be extracted by performing batch extraction and batch storage for only the last reply mail. Accordingly, even if the mail information is an answer mail without In-Reply-To or a question mail that is not referred to in In-Reply-To, the question data and answer data can be subjected to batch extraction. .

  Next, the operation of the question / answer data collecting apparatus 200 according to the present embodiment will be described using a flowchart.

  FIG. 10 is a flowchart showing the operation of the question / answer data collecting apparatus 200. The flowchart shown in FIG. 10 is started when the mail input unit 701 of the question / answer data collecting apparatus 200 reads the last past answer mail (step S011).

  The data batch extraction unit 702 extracts, as question data, data with an odd number of quotation marks from the last past response mail that has been read, and data with an even number of quotation marks following the question data as paired answer data. Batch extraction is performed (step S012). The data batch extraction unit 702 sends the extracted paired question data and answer data to the data batch storage unit 703.

  When the data batch storage unit 703 acquires the paired question data and answer data from the data batch extraction unit 702, the data batch storage unit 703 stores the acquired question data and answer data in the Q & A-DB 121 (step S013).

  The data end determination unit 704 determines whether or not the batch storage of the question data and the response data has been completed from the last past response mail read by the mail input unit 701 (step S014). If the batch storage of the last past response mail read by the mail input unit 701 has not ended (No in step S014), the data end determination unit 704 returns to step S012, and the data batch extraction unit 702 starts again from the batch extraction of question data and answer data.

  On the other hand, when the batch storage of the last past response mail read by the mail input unit 701 is completed (Yes in step S014), the data end determination unit 704 determines that the next mail input unit 705 It is determined whether the collective extraction and the collective storage have been completed for the answer mail (step S015).

  Here, the next mail input unit 705 returns to step S011 and returns to the mail input unit 701 when there is another final past reply mail that is not stored for the last past reply mail (No in step S015). Reads the last past reply mail that has not yet been read, and executes the processing after step S011.

  On the other hand, when all the last past reply mails including other last past reply mails are stored in the Q & A-DB 121 (Yes in step S015), the question / answer data collecting apparatus 200 receives the question data and the reply. Stop data accumulation.

  As described above, the question / answer data collecting apparatus 200 according to the second embodiment can collectively extract and store the question data and the answer data even for past answer mails.

  Further, since the question / answer data collecting apparatus 200 can extract the exchange of the previous question contents and the answer contents simply by reading the last past answer mail, the question data and the answer data can be easily stored. Can do.

It is the functional block diagram which showed the question answer data collection device which concerns on this Embodiment. It is the figure which showed an example of the quote table stored in quote DB which concerns on this Embodiment. It is the figure which showed an example of the mail address table stored in respondent DB which concerns on this Embodiment. It is the figure which showed the combination of Message-Id which showed the exchange of the mail which concerns on this Embodiment, In-Reply-To, and References. It is the figure which showed the exchange of the question mail and answer mail which concern on this Embodiment. It is the question answer table which showed an example of the record which the question content and answer content which concern on this Embodiment stored in Q & A-DB. It is the question answer table which showed an example in which the question content and answer content which concern on this Embodiment were added to the record stored in Q & A-DB. It is a flowchart which shows the whole operation | movement of the question answer data collection device which concerns on this Embodiment. It is a functional block diagram of the question answer data collection device concerning a 2nd embodiment. It is a flowchart which shows the whole operation | movement of the question answer data collection device which concerns on 2nd Embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 Question answer data collection apparatus 101 Mail reception part 102 Data extraction part 103 Data storage part 104 Data end judgment part 111 Quote DB update reception part 112 Quote DB update part 113 Respondent DB update part 120 Quote DB
121 Q & A-DB
122 respondent DB
123 Display Unit 200 Question Answer Data Collection Device 501 Key
502 quote counter 503 Q
504 A
505 Respondent MID
506 Question MID
507 Answer MID
701 Mail input unit 702 Data batch extraction unit 703 Data batch storage unit 704 Data end determination unit 705 Next mail input unit

Claims (5)

When a question email containing the question content is received and an answer email is created by quoting the question email, the code for quoting the question content is inserted into the answer email as a quote, and the answer to the quote A question answer data collecting device that extracts the question content and the answer content from a sent email in which the answer email containing the content is sent,
Question answer extraction means for extracting the question content with the quotes inserted in the answer mail and the answer content corresponding to the question content with the quotes,
Database management means for storing the question content and the answer content in a database in association with the extracted question content and the answer content,
The database includes
An identifier assigned to each of the question mail and the answer mail is stored in association with each other,
The database management means includes:
Search the database, find a record in which the identifier of the answer mail and the identifier of the question mail answered by the answer mail are stored, determine a storage location to add to the database, and determine the answer mail Based on the number of quotes, the answer content corresponding to the extracted question content is stored in the storage location. The database management means includes:
When storing the answer content corresponding to the extracted question content in the database, the question content in which 2 is added to the number of quotes stored in the database record and the number of quotes is 3 2. A set of answer contents corresponding to a question having a number of quotation marks of 1 in the question contents is added as a record in the database in the vicinity of the answer contents record corresponding to. Question answering data collection device. The answer email is
3. The question answering data collecting apparatus according to claim 1, wherein the question answering data is a past e-mail in which a question and a corresponding answer are described. When a question email containing the question content is received and an answer email is created by quoting the question email, the code for quoting the question content is inserted into the answer email as a quote, and the answer to the quote A question answer data collecting method in a question answer data collecting device for extracting the question contents and the answer contents from a sent mail in which the answer mail containing the contents is transmitted,
A question answer extraction step for extracting a pair of the question content with the quote inserted in the answer mail and the answer content corresponding to the question content with the quote;
A database management step of pairing the extracted question content and the answer content, and storing the question content and the answer content in a database in association with each other,
The database includes
An identifier assigned to each of the question mail and the answer mail is stored in association with each other,
The database management step includes:
Search the database, find a record in which the identifier of the answer mail and the identifier of the question mail answered by the answer mail are stored, determine a storage location to add to the database, and determine the answer mail The question answer data collecting method, wherein the answer contents corresponding to the extracted question contents are stored in the storage location based on the number of quotation marks. When a question email containing the question content is received and an answer email is created by quoting the question email, the code for quoting the question content is inserted into the answer email as a quote, and the answer to the quote A question answer data collecting program in a question answer data collecting device that extracts the question contents and the answer contents from a sent mail from which the answer mail containing the contents has been sent,
A question answer extraction procedure for extracting the question content with the quotes inserted in the answer email and the answer content corresponding to the question content with the quotes;
Question answer data collection characterized by causing a computer to execute a database management procedure for storing the question contents and the answer contents in a database in association with the extracted question contents and the answer contents. Program,
The database includes
An identifier assigned to each of the question mail and the answer mail is stored in association with each other,
The database management procedure includes:
Search the database, find a record in which the identifier of the answer mail and the identifier of the question mail answered by the answer mail are stored, determine a storage location to add to the database, and determine the answer mail Based on the number of quotation marks, the answer content corresponding to the extracted question content is stored in the storage location.

Images