JP2010061189A - Information provision program and information provision device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To present, when a plurality of operators are performing relevant operations, information related with electronic information the use of which request has been accepted during the operations to the operators who are performing the operations. <P>SOLUTION: On the basis of the content of a reference document extraction rule storage part 15 (reference document extraction rule) and the content of an object operation history storage part 14 (history related with operations to the document), a reference document extraction part 19 specifies the document to be used within the operation period by a plurality of operators who are performing relevant operations, and sets the specified document in a reference document extraction rule storage part 15 as a reference document as the materials of the operations, and provides it to the other operators who are performing the relevant operations by a reference document acquisition screen display part 18. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to an information providing program and an information providing apparatus.

For example, the following inventions have been proposed for a technique for associating electronic documents with each other based on predetermined association information.
The association information of the reference home document and the reference document opened in relation to it is automatically stored in the temporary reference stack, and the association information to only the reference document required by inquiring the user when storing the home document Is proposed to be able to retrieve the necessary related document based on the related document attribute information stored in the related document management area when the corresponding document is opened next time. (See Patent Document 1).

  In a document management system capable of storing one or a plurality of related document files in association with one or a plurality of specific parts of a document or a whole document, each document is stored in a document management server. A storage unit that stores a plurality of document files (configuration files) to be configured, and the document control unit is associated with a main document file stored in the storage unit and a specific part or the whole of the document of the main document file; There has been proposed an invention of a document management system configured to register file configuration information of one document composed of related document files in a storage unit as document property information (see Patent Document 2).

Japanese Patent Laid-Open No. 9-330312 JP 2000-315202 A

  In the case where a plurality of workers are each performing related work, the present invention presents information related to electronic information for which a request for use has been received during the work to the workers performing the work. With the goal.

  The first aspect of the present invention is a notification accepting function for accepting, from a worker who performs a work related to a plurality of persons, a notice for starting or resuming the work and a notice for suspending or ending the work. And a use request accepting function for accepting a use request for using the electronic information stored in the storage means, and a time when a notice for starting or resuming the work is accepted from the worker. Within the period up to the time when the notice of suspension or termination is received, the specific function for specifying the electronic information for which the use request has been received from the worker as the display target, and the electronic information of the display target specified by the specific function or the It is an information providing program for realizing a presentation function for presenting identification information for identifying electronic information to a worker who performs each of the operations.

  According to a second aspect of the present invention, in the first aspect of the present invention, the specific function includes the electronic information corresponding to the total number of workers in the work out of the electronic information received from the worker in the work within the period. Information having a ratio of the number of workers who have made a request for use exceeding a preset value is specified as a presentation target.

  According to a third aspect of the present invention, in the first or second aspect of the invention, the specific function is based on correspondence information representing correspondence between an operator and a printer used for printing electronic information by the worker. Among the electronic information that has received the use request from the work worker within the period, the same printer is associated with the worker who has made the use request for the electronic information with respect to the total number of work workers. One in which the ratio of the number of workers exceeds a preset value is specified as a presentation target for another worker associated with the printer.

  According to a fourth aspect of the present invention, in the first to third aspects of the present invention, the use request is a request for acquisition or printing of an electronic document stored in the storage means.

  A fifth aspect of the present invention is a notification receiving means for receiving a notice for starting or resuming the work and a notice for suspending or ending the work from each worker who is performing a related work by a plurality of persons, The use request accepting means for accepting a use request for using the electronic information stored in the means, and the work is interrupted or terminated from the worker when the notice for starting or resuming the work is accepted from the worker. Within the period up to the time when the notification to be received is received, the specifying means for specifying electronic information satisfying a predetermined condition among the electronic information for which the use request is received from the worker, and the specifying means for specifying And presenting means for presenting the electronic information to be presented or identification information for identifying the electronic information to each worker performing the work. It is an information providing apparatus that.

  According to the first aspect of the present invention, it is possible to know information related to electronic information used during work by other workers who are performing related work.

  According to the second aspect of the present invention, it is possible to know information related to electronic information used by a number of workers exceeding a predetermined ratio among workers performing related tasks.

  According to the third aspect of the present invention, information on electronic information used by a number of workers exceeding a predetermined ratio among workers who have performed related work and have used the same printer. Can know.

  According to the fourth aspect of the present invention, it is possible to know information related to electronic information acquired or printed by other workers who perform related work.

  According to the fifth aspect of the present invention, it is possible to know information related to electronic information used during work by other workers who are performing related work.

An embodiment of the present invention will be described with reference to the drawings.
FIG. 1 illustrates a functional block diagram of a document management system (DMS; Document Management System) that manages electronic documents.
The document management system S of this example includes a document content storage unit 11, a folder / document metadata storage unit 12, a user / group information storage unit 13, an object operation history storage unit 14, a reference document extraction rule storage unit 15, and a screen display unit. 16, a document operation processing unit 17, a reference document acquisition screen display unit 18, a reference document extraction unit 19, and a reference document extraction rule setting screen unit 20.
In addition, the document management system S of this example is connected to an operation terminal T such as a personal computer and a multi-function device M having a combination of functions such as printing, copying, scanning, and FAX so as to be communicable. The terminal T accesses the document management system S from the work instructor X, and the multifunction peripheral M accesses the document management system S from the worker Y.

The document content storage unit 11 stores a document that is content to be managed by this system. Examples of the document include a work request document and a reference document serving as work material.
The folder / document metadata storage unit 12 stores metadata relating to a folder structure, a document storage folder, and the like.
The user / group information storage unit 13 stores information about the user and information about the group.
The object operation history storage unit 14 stores a history of operations on a document in the document content storage unit 11 (new registration, acquisition (hereinafter referred to as download), printing, display (viewing), editing, deletion, etc.). Yes. The history data includes, for example, identification information of a document, identification information of an operator who has given an instruction for an operation on the document, information indicating the type of the operation, and information on the date and time when the instruction for the operation was received (or the Data of the date and time when the operation was performed).

When the document operation processing unit 17 receives an operation instruction for the document from the worker Y, the document operation processing unit 17 performs an operation based on the instruction for the corresponding document in the document content storage unit 11, and records a history regarding the operation instruction. The object operation history storage unit 14 stores it.
The screen display unit 18 displays a screen for accepting an operation instruction for the document in the document content storage unit 11 from the worker Y on the display of the multi-function peripheral M.

The reference document extraction rule storage unit 15 stores a reference document extraction rule that defines conditions for specifying and extracting a reference document that is a work material from the document content storage unit 11.
The reference document extraction rule setting screen unit 20 displays a screen for accepting the setting of the reference document extraction rule from the instructor X on the display of the operation terminal T.
The reference document extraction unit 19 selects a reference document as a work document based on the content of the reference document extraction rule storage unit 15 (reference document extraction rule) and the content of the object operation history storage unit 14 (history regarding operations on the document). It is specified and extracted from the document content storage unit 11.
The reference document acquisition screen display unit 20 causes the display of the multi-function peripheral M to display a screen for presenting the reference document extracted by the reference document extraction unit 19 to the worker Y as data.

  Here, as illustrated in FIG. 2, the work instructor X sends the result input form 32 and work that are work request documents to workers Y1, Y2, Y3... The document A33, which is the reference document of the document, is printed, the product is inspected while browsing the document A33, the result is entered in the result input form 32, and the result input form 32 in which the result is entered is scanned and scanned. A case will be described in which an operation (assumed required time: about 2 hours) to be stored in the storage location 31 is requested. The work performed by each worker is a work related to each other because the work content is common. In addition, it is assumed that work is not started at the same time, and work is assigned in the order of base 1 (worker Y1), base 2 (worker Y2), base 3 (worker Y3),. Further, it is assumed that the workers Y1, Y2, Y3,... Are managed as members of the user group: inspection part-time job G.

Prior to instructing each member (workers Y1, Y2, Y3,...) Belonging to the inspection part-time job G to start work, the instructor X sets a reference document extraction rule.
FIG. 5 illustrates a reference document extraction rule setting screen displayed on the display of the operation terminal T by the reference document extraction rule setting screen unit 20. According to the figure, “Product A inspection” is set as the work name 51 for identifying the work, and “Result input form (Document-10)” is set as the work request document 52, which is a reference for work data. “Material A (Document-11)” is set as the document 53, and “Result storage destination (Folder-10)” is set as the storage destination (completion folder) 54 of the requested document after the result is entered, and the worker who performs the work "Inspection part-time job G (Group-10)" is set as 55, and "1" is set as the threshold 56 of the number of worker accesses regarded as a reference document. The setting values of the work document 52 and the reference document 53 are represented by a set of the document name and identification information, and the setting value of the storage destination (completed folder) 54 is represented by a set of the folder name and identification information. The set value 55 is represented by a set of user group name and identification information.

  The above setting is stored in the reference document extraction rule storage unit 15 as a reference document extraction rule illustrated in FIG. In the data of the reference document extraction rule of this example, “ID” for uniquely identifying the reference document extraction rule, “work name” indicating the setting value in the column of the business name 51, and setting of the reference document extraction rule are input. “Created date”, “Request document” indicating the setting value (document identification information) in the column of the request document 52, “Done folder” indicating the setting value (folder identification information) in the column of the storage destination (completion folder) 54 , “Worker” indicating the setting value (user group identification information) in the column of the worker 55, “user access count” indicating the setting value in the column of the threshold 56, and the setting value (document document) of the reference document 53 "Reference document" indicating identification information) is held.

  That is, in this example, for the work “product A inspection”, the material A (Document-11) 33 is set as the initial value of the reference document, and each work belonging to the inspection part-time job G (Group-10) that performs the work is performed. Other documents used (downloaded or printed in this example) at least once during the work (period from the start to the end of the work) by any of the members (workers Y1, Y2, Y3...) It is set to be added to the reference document. Also, the result input form (Document-10) 32 is printed, and the work is started, and the inspection result is entered and registered in the result storage destination (Folder-10) 31. The end of work is set.

It should be noted that the period of work performed by the worker (the period from the start to the end of the work) and the documents used (downloaded or printed) by the worker within the work period include a history of operations on the document (saved object operation history) The content can be specified based on the recording content of the unit 14.
That is, an instruction for requesting printing of the result input form 32 is handled as a notification for starting work, and an instruction for requesting registration of the result input form 32 in the result storage destination 31 is handled as a notification for ending work. The period from the time when the instruction for printing the result input form 32 is received from the worker to the time when the instruction for registration is received can be specified as the work period of the worker. Can be identified as a document used within the work period.
Here, in the history regarding the operation on the document in this example, the date and time (hour / minute / second) are recorded as information on the date and time when the operation instruction is received (or information on the date and time when the operation is executed). The working period is specified in units of month and day and hour, minute, and second according to the recorded contents, but it is not limited to such a mode, for example, the working period is specified by month and hour, minute, The work period may be specified simply by the hour and minute.

The instructor X, after performing the above settings, obtains a result input form URL (Uniform Resource Locator) indicating the location of the result input form 32 as a request document, and a reference document extracted as a document based on a reference document extraction rule ( The reference document URL indicating the location of the document A33 in the initial stage), the result storage destination URL indicating the storage destination 31 of the result input form 32 after entering the result, etc. are presented to each worker Y to instruct the start of the work. .
In this example, the above URLs are presented to each member (workers Y1, Y2, Y3...) Of the inspection part-time job G by e-mail to instruct the start of work, but instructions are given by other means. For example, an instruction may be given on an electronic bulletin board that can be browsed by each worker. In this example, the reference document extraction rule is set before the work is instructed. However, it may be set before any work is started by any worker.

  Thereafter, as illustrated in FIG. 3, the worker Y1 of the site 1 who performs the work first downloads and prints the result input form 32 from the result input form URL according to the instruction from the instructor X, and also the reference document. The material A33 is downloaded from the URL and printed, and the inspection work of the product A is started. FIG. 9A exemplifies a reference document acquisition screen (designation destination of the reference document URL) displayed on the display of the multifunction peripheral M by the reference document acquisition screen display unit 18, and only the document A33 is a reference at this time. Shown as a document. In the figure, the name of the reference document (material A33) and a graphic (so-called icon) abstractly representing the name are presented as information for identifying the reference document, but the content of the reference document itself is presented. May be.

  Here, it is assumed that the worker Y1 cannot perform the inspection only by referring to the material A33, and the material B34 is voluntarily searched from the document management system S (document content storage unit 11), downloaded, and printed. The download and print history is stored in the object operation history storage unit 14 by the document operation processing unit 17. FIG. 7 illustrates a history of operations (print only in this example) on the material B (Document-12) 34. FIG. 7A shows a state before printing by the worker Y1 (User-1). b) shows a state after printing by the operator Y1 (User-1). Before worker Y1 (User-1) prints material B34, another worker (User-12) prints material B (Document-12) 34. This worker (User-) 12) is not a member of the inspection part-time job G.

  When a history of operations on a document is added to the object operation history storage unit 14, a reference document extraction process is performed by the reference document extraction unit 19 using this as a trigger. That is, as illustrated in the flow of the reference document extraction process in FIG. 8, when the operation history of the document is added to the object operation history storage unit 14 (step S11), the content of the operation on the document is added to the reference document extraction rule. It is determined whether or not the extraction condition based is satisfied (step S12), and a document satisfying the extraction condition is extracted as a reference document serving as work material (step S13).

  In this example, as described above, as a reference document extraction rule regarding the work of the product A inspection, depending on any of the members (workers Y1, Y2, Y3...) Belonging to the inspection part-time job G (Group-10), Other documents used (downloaded or printed in this example) by the operator from when the operator prints the result input form (Document-10) 32 to when the operator registers the result input form (Document-10) 32 in the result storage location (Folder-10) 31 Is to be extracted as a new material. Therefore, if printing of the material B (Document-12) 34 by the worker Y1 (User-1) is performed during the work (between printing of the result input form 32 and registration), the reference document extracting unit The material B (Document-12) 34 is extracted by 19 and added as a reference document as a material relating to the work of the product A inspection as illustrated in FIGS. 4 and 6B.

As a result, as shown in the reference document acquisition screen in FIG. 9B, the materials A33 and B34 are presented as reference documents to the workers Y2, Y3,. These workers can print not only the material A33 set by the instructor X in advance as a reference document as work material, but also the material B34 searched by the worker Y1 as a reference document.
Here, assuming that the number of members of the inspection part-time job G is 1000 and it takes an average of 30 minutes per person to search for the material B34, if the total work man-hour for searching for the material B34 is originally about 500 hours, In this example, it can be completed in about 30 minutes.

  In this example, the history range used to extract the reference document that becomes the work material is narrowed down to the history of the period from the printing of the requested document by the worker to the registration (upload) to the completion folder. For example, the history may be narrowed down for documents stored in a preset storage location. In this example, the document used within the period is specified using the download or print history within the period. However, only the print history is used or displayed (viewed). ) And other operation history such as editing may be used. Further, in an environment in which an operation history for a document managed by a document other than the document management system S can be used, a document outside the document management system S can be used as a reference document by using the history.

  In this example, a document that has been used even once by a worker during work is specified, and the specified document is used as a reference document as work data. And the reference document may be narrowed down based on the weight value and a preset threshold value. That is, a document whose weight value exceeds a preset threshold value is set as a reference document, or a number of documents set as a threshold value in order from the highest weight value is set as a reference document.

  As an example, weighting is performed according to the number of workers using the document. That is, based on the history of operations performed by each worker on the specified document, the number of workers who used the document within the work period is counted, and the ratio of the count value to the total number of workers performing related work Is used as a weight value, and a document in which the calculated weight value (ratio) exceeds a threshold value is used as a reference document. Alternatively, the count value may be a weight value.

  As an example, a weight value set in advance for each worker is used. That is, a document in which the weight value set for the worker who used the document within the work period exceeds the threshold is set as the reference document. Further, the documents used by a plurality of workers may be narrowed down based on the total value or the average value of the weight values set for each worker and the threshold value.

  As an example, a weight value set in advance for a device (for example, a printer) used to use a document is used. That is, a document used within a work period using a device whose set weight value exceeds a threshold is set as a reference document. In this case, the identification information of the device used for using the document may be further recorded as the history of operations on the document. In addition, a weight value set in advance for the installation location of the apparatus may be used. In this case, for example, correspondence information indicating a correspondence relationship between the apparatus and the installation location is prepared in advance, or a document Information indicating the installation location of the apparatus may be further recorded as a history of operations on the device.

  As an example, weighting is performed according to the number of workers who have used a document using the same device (for example, a printer). That is, correspondence information representing a correspondence relationship between the worker and an apparatus used for printing the document by the worker is prepared in advance, and the correspondence information and the history of operations on the identified document are The number of workers who used the document within the work period is counted for each device, and the ratio of the count value for each device to the total number of workers performing related work is calculated as a weight value for the device. A document used by using a device whose weight value exceeds the threshold is set as a reference document for a worker associated with the device (a worker who uses the same device, that is, a worker who is close to the device).

In addition, the various narrowing down illustrated above may be applied individually, or may be applied in combination with each other.
In addition, the history range used for reference document extraction, document weighting, and the like can be set as reference document extraction rules.

Also, in this example, setting of reference document extraction rules for individual work is accepted from the instructor X, and appropriate rule settings are set according to various attributes such as work contents, speciality, and worker ability. However, it is possible to use a common reference document extraction rule for each work, and this saves the trouble of rule setting by the instructor X.
In this example, the start and end of the work are specified by printing and registering the request document (result input form), but may be specified by other means. For example, each worker can start the work. And by specifying the end explicitly, it can be specified. That is, for example, a means for receiving various notifications such as a notification to start work, a notification to suspend work, a notification to resume work, and a notification to end work is provided from the worker, and the received notification is recorded in the history (notification Identification information, information indicating the type of notification, date and time information of notification, etc.), and based on the history of these notifications, the work period based on the suspension or resumption of work should be specified. It may be.

In this example, the reference document extraction process is triggered by the addition of the operation history for the document. For example, the reference document extraction process can be performed at regular intervals, or the reference document acquisition screen It is possible to perform reference document extraction processing using a display instruction as a trigger.
In addition to an aspect in which a reference document or information for specifying the reference document is presented to the worker on the reference document acquisition screen, the reference document or information for identifying the reference document may be presented to the worker by e-mail, for example.

In this example, the multifunction peripheral M is described as an example of a device operated by each worker. However, the present invention is not limited to this, and an operation terminal such as a personal computer may be used.
Further, in this example, the work performed by each of a plurality of workers based on a common work instruction has been described as an example of a related work. However, the present invention is not limited to this example. A work having a common work attribute such as a work environment is listed as a related work. Further, the relationship between tasks may be explicitly set, and related tasks may be specified based on commonality of task attributes.
In addition to being applied to the document management system S that handles documents as in this example, for example, the present invention may be applied to a system that handles other types of electronic information such as image information, video information, and Web information.

FIG. 10 illustrates the main hardware configuration of the computer that constitutes the document management system S.
In this example, a CPU (Central Processing Unit) 61 that performs various arithmetic processing, a RAM (Random Access Memory) 62 that is a work area of the CPU 61, a ROM (Read Only Memory) 63 that stores a basic control program, HDD (Hard Disc Drive) 64 for storing programs and various data for realizing the functions according to the embodiment, a display screen for displaying information for the user, a mouse / keyboard for receiving input of information from the user, etc. The computer includes hardware resources such as an input / output I / F 65 that is an interface with other devices and a communication I / F 66 that is an interface for communicating with other devices.
Then, a program for realizing the function according to the embodiment of the present invention is read from the HDD 64, expanded in the RAM 62, and executed by the CPU 61, whereby each function according to the embodiment of the present invention is realized by the computer. is doing.

In this example, the document management system S is realized by a single computer, but each functional unit may be distributed and provided in a plurality of computers.
The program according to the present invention is provided to the user of the program according to the present invention, for example, in a format for distributing an external storage medium such as a CD-ROM storing the program or a format for distributing via a communication network. May be.
Further, each functional unit according to the present invention is not limited to a mode realized by a software configuration as in this example, and may be configured by a dedicated hardware module.

It is a figure which illustrates the functional block of the document management system which concerns on one Embodiment of this invention. It is a figure explaining an example of the provision process of the reference document which concerns on one Embodiment of this invention. It is a figure explaining an example of the provision process of the reference document which concerns on one Embodiment of this invention. It is a figure explaining an example of the provision process of the reference document which concerns on one Embodiment of this invention. It is a figure which illustrates the reference document extraction rule setting screen which concerns on one Embodiment of this invention. It is a figure which illustrates the reference document extraction rule which concerns on one Embodiment of this invention. It is a figure which illustrates the printing history of the document which concerns on one Embodiment of this invention. It is a figure which illustrates the flow of the reference document extraction process which concerns on one Embodiment of this invention. It is a figure which illustrates the reference document acquisition screen which concerns on one Embodiment of this invention. It is a figure which illustrates the hardware constitutions of the computer which concerns on one Embodiment of this invention.

Explanation of symbols

  11: Document content storage unit, 12: Folder / document metadata storage unit, 13: User / group information storage unit, 14: Object operation history storage unit, 15: Reference document extraction rule storage unit, 16: Screen display unit, 17 : Document operation processing unit, 18: Reference document acquisition screen display unit, 19: Reference document extraction unit, 20: Reference document extraction rule setting screen unit, S: Document management system, M, M1 to M6: Multifunction machine, X: Work Instructor, Y, Y1-Y6: Worker

Claims (5)

On the computer,
A notification accepting function for receiving a notification for starting or resuming the work and a notice for suspending or ending the work, from each worker who is performing work related to a plurality of persons;
A use request receiving function for receiving a use request for using the electronic information stored in the storage means;
An electronic device that has received a usage request from the worker within a period from the time when the notification of starting or resuming the work is received from the worker to the time when the notification of suspending or ending the work is received from the worker. A specific function that identifies information as a presentation target;
A presentation function for presenting electronic information to be presented identified by the specific function or identification information for identifying the electronic information to workers who are each performing the work;
An information provision program for realizing The specific function is a ratio of the number of workers who have made the use request for the electronic information with respect to the total number of workers of the work among the electronic information that has received the use request from the work worker within the period. Identifies those that exceed the preset value as the presentation target,
The information providing program according to claim 1, wherein: The specific function is based on correspondence information representing a correspondence relationship between a worker and a printer used to print electronic information by the worker. Among them, the ratio of the number of workers who made the use request for the electronic information with respect to the total number of workers of the work and the same printer is associated exceeds a preset value, Specify as a presentation target for other workers associated with the printer,
The information providing program according to claim 1, wherein: The use request is a request for acquisition or printing of an electronic document stored in the storage unit.
The information provision program according to any one of claims 1 to 3, wherein Notification accepting means for accepting a notice for starting or resuming the work and a notice for suspending or ending the work, from each worker performing work related to a plurality of persons,
Use request accepting means for accepting a use request for using the electronic information stored in the storage means;
An electronic device that has received a usage request from the worker within a period from the time when the notification of starting or resuming the work is received from the worker to the time when the notification of suspending or ending the work is received from the worker. A specifying means for specifying electronic information satisfying a predetermined condition as information to be presented,
Presenting means for presenting electronic information to be presented identified by the identifying means or identification information for identifying the electronic information to each worker performing the work;
An information providing apparatus comprising:

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