JP2010044705A - Information processing apparatus and information processing program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information processing apparatus which is used when each base makes answers to questions about internal control in reference to the answers made by other bases. <P>SOLUTION: A storage means of the information processing apparatus stores information on the questions about the internal control, the answers made by each base to the questions, and permission for disclosing the answers to the other bases. A question presenting means presents questions stored in the storage means. An answer search means searches, from the storage means, answers made by the other bases to one or more of the questions which are presented by the question presenting means and can be disclosed to the base to which the question is presented by the question presenting means. An answer presenting means presents the answers searched by the answer search means. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to an information processing apparatus and an information processing program.

On February 15, 2007, the Financial Accounting Agency's Corporate Accounting Council announced that “Evaluation and Auditing Standards for Internal Control over Financial Reporting and Establishing Implementation Standards for Evaluation and Auditing of Internal Control over Financial Reporting” ) ”(Hereinafter“ Opinion ”) states the necessity of evaluating company-wide internal controls (hereinafter“ company-wide controls ”) as part of the evaluation of internal controls.
The implementation standard in the “Written opinion” exemplifies the evaluation items of 42 company-wide controls, and each company needs to drop it into a questionnaire, distribute it to each company base, and count and evaluate the responses. is there.

In addition, various questionnaire systems have been conventionally known as a system for creating answers to questions and performing a total evaluation.
As a technology related to this, for example, Patent Document 1 has a problem of obtaining an inquiry / answer system and an inquiry / answer processing method that enable more real opinions to be obtained. , The answer data from the respondent and the availability information of this data are held, the data written by accessing the Q & A database from the user terminal is displayed, and for this access, the data processing means Of the question and answer data stored in the database, the question and the answer data posted by the requested customer are sent as they are, and the question and answer data posted by other customers can be disclosed. This information is sent only when the information is publicly available, and when the customer posts a question, the publicity information is also written at the same time Accordingly, it is disclosed that other customers to be specified from time to time whether it can see the question and answer data.

Further, Patent Document 2 provides a mechanism for referring to information on question items in a description format created by others and / or in the past in the process of structuring the answer results of the question items in a description format. Create and store questionnaire items that consist of question items in the description format and question items in the selection format, generate a questionnaire form based on the information in the storage unit, try the questionnaire, and count and store the questionnaire response results For each question item in the descriptive format, the corresponding questionnaire result tabulation results are subjected to natural language processing and statistical analysis processing, and information on each question item is used to select the question items in the selection format or descriptive format. The questionnaire that is the source of the generated detailed questionnaire items after generating and giving information on whether or not to open it to other questions Storing information relating to the eye in an appropriate format is disclosed.
JP 2002-007674 A JP 2003-162606 A

  The present invention is used when an answer is given at each site to a question in internal control, and information processing is made so that the answer at another site can be referred to when making the answer. An object is to provide an apparatus and an information processing program.

The gist of the present invention for achieving the object lies in the inventions of the following items.
The invention of claim 1 is a storage means for storing a question in internal control, an answer to the question for each base, and information on permission to disclose the answer to other bases, and a question stored in the storage means A question presenting means for presenting and an answer at another base for at least one of the questions presented by the question presenting means and disclosed to the base where the question is presented by the question presenting means An information processing apparatus comprising: an answer search unit that searches the storage unit for what can be performed; and an answer presentation unit that presents an answer searched by the answer search unit.

  According to a second aspect of the present invention, the storage means stores an organizational relationship between bases, and information regarding permission to disclose the answer to other bases is stored in the other bases for each organizational relationship with the bases that have responded. Information indicating whether or not to permit disclosure, wherein the answer search means includes a base where the question is presented by the question presenting means, a base where the answer stored in the storage means is performed, and the other The information processing apparatus according to claim 1, wherein the information processing apparatus determines whether or not the organization relationship is permitted to be disclosed to the base.

  The invention of claim 3 further comprises a receiving means for receiving an answer and information regarding permission to disclose the answer to another base, and the storage means receives the answer received by the receiving means and the answer The information processing apparatus according to claim 1, wherein information relating to permission to be disclosed to the base of the information processing apparatus is stored.

  According to a fourth aspect of the present invention, there is provided a storage means for storing information on a question in internal control, an answer to the question for each base, and permission to disclose the answer to another base, and the storage means stores the computer. A question presenting means for presenting the current question, and an answer at another base for at least one of the questions presented by the question presenting means, wherein the question is presented by the question presenting means What is disclosed is an information processing program that functions as an answer search means for searching from the storage means and an answer presenting means for presenting an answer searched by the answer search means.

  According to the information processing apparatus according to claim 1, the information processing apparatus is used when an answer is given to each base in response to a question in internal control, and the answer at another base is referred to when making the answer. be able to.

  According to the information processing apparatus of the second aspect, it is possible to realize permission for disclosure at another base in accordance with the actual state of the organization between the bases.

  According to the information processing apparatus of the third aspect, when a reply is made, the reply can be disclosed at another base for reference.

  According to the information processing program according to claim 4, it is used when a question on internal control and an answer to the question at each site are made, and the answer at another site is referred to when making the answer. can do.

In order to carry out financial internal control, the relationship between activities / systems / resources / knowledge information is organized and business processes (hereinafter simply referred to as processes) are documented, and the documents are utilized and evaluated (maintenance evaluation, operational evaluation). We are building a system to
First, “Basic 4 Documents” of internal control to be documented will be described.
The basic four documents are basic documents created for each business process subject to financial internal control, and specifically include a business description, a business flow diagram, an RCM, and a job separation table.
The business description is also called narrative. This is a documented flow of a series of operations from the start of the transaction to the final entry to the general ledger and reporting. Regulatory documents such as personnel regulations and accounting business regulations are higher-level documents of the business description, and the revision affects the business description. The business manual is a sub-document of the business description and is affected by the revision.
The business flow diagram is a visual flowchart of a series of business flows from the start of a transaction to the final entry to the general ledger and reporting. Risk and control are also placed on this flow.
The RCM is a summary table of internal control activities related to business processes, the key control points (assertions) to be achieved, the assumed risks, and the corresponding internal control activities.
The segregation of duties table is used to check whether there is a duplication of processing by the same person in charge that causes a financial control problem in the flow of business processes.
Assertion is a precondition for financial information to be considered as reliable information. Specifically, it includes reality, completeness, evaluation, rights and obligations, period / allocation, and display. Items are commonly used. However, it may be partially changed, that is, customized by each company or audit corporation, and is not necessarily limited to the above-mentioned six items.
Risk refers to an impediment to assertions assumed in business processes.
Control (control) refers to internal control activities against risks. Control types include preventive and detective.

In company-wide control in financial internal control, the scope of evaluation is all companies to be consolidated, and there are multiple evaluation targets. The evaluation here includes answers to evaluation questions (hereinafter simply referred to as questions), test results, and the like. In addition to company-wide controls, there are multiple items that use questionnaires in the evaluation, such as financial settlement process controls and IT general controls. In addition, the questionnaires and totals of responses must be managed separately. I must.
In addition, as described above, it is necessary for each company to drop the evaluation items for the company-wide control of the implementation standard in the “opinion document” into the questionnaire, distribute it to each company base, and collect and evaluate the responses. For this reason, it may be very complicated to drop evaluation items into question items suitable for the circumstances of each base and distribute individual questionnaires. Instead, a uniform questionnaire is distributed to each site. However, a person in charge (respondent) who creates an answer at each base is required to answer in consideration of the individual circumstances of the base.
Thus, the internal control evaluation department needs to answer questions. This embodiment is mainly used in the internal control evaluation department.

Hereinafter, an example of a preferred embodiment for realizing the present invention will be described with reference to the drawings.
FIG. 1 shows a conceptual module configuration diagram of a configuration example of the present embodiment.
Each component generally refers to components such as software (computer program) and hardware that can be logically separated. Therefore, the component in the present embodiment indicates not only a module in a computer program but also a module in a hardware configuration. Therefore, the present embodiment also serves as an explanation of a computer program, a system, and a method. However, for the sake of explanation, the words “store”, “store”, and equivalents thereof are used, but these words are stored in a storage device when the embodiment is a computer program, or It means to control to be stored in the storage device. In addition, each component corresponds to the function almost one-to-one. However, in implementation, one component may be configured by one program, or a plurality of components may be configured by one program. In addition, one component may be composed of a plurality of programs. Further, the plurality of components may be executed by one computer, or one component may be executed by a plurality of computers in a distributed or parallel environment. Note that one component may include other components. Hereinafter, “connection” is used not only for physical connection but also for logical connection (data exchange, instruction, reference relationship between data, etc.). For example, data being connected to each other means that a part of the data is the same data, that one is pointing to the other by a pointer or a link.
In addition, the system or device is configured by connecting a plurality of computers, hardware, devices, and the like by communication means such as a network (including one-to-one correspondence communication connection), etc., and one computer, hardware, device. The case where it implement | achieves by etc. is included.

Hereinafter, as an internal control, company-wide control will be mainly exemplified and described.
As shown in FIG. 1, the present embodiment includes a question / answer processing device 100 and a respondent terminal 150. The question / answer processing device 100 includes an organization configuration receiving unit 110, a question receiving unit 115, an organization It has a database 120, a question database 125, an answer database 130, a question search unit 135, an answer reception unit 140, and an answer search unit 145. The respondent terminal 150 includes an operation reception unit 160, an instruction unit 165, and a result reception unit 170. And a presentation unit 175.

  The organization configuration receiving unit 110 is connected to the organization database 120, receives organization data, and stores the organization data in the organization database 120. Specifically, receiving organization data includes receiving organization data in response to an operation by an operator, reading organization data from a storage medium, obtaining organization data from an external device via a communication line, and the like. is there. The organization data is data indicating at least an identifier that can identify an organization and a relationship (organization structure) between the organizations. As a way of using terms in internal control, a base is used as a unit of a subject of an answer, but this often corresponds to an organization one-to-one, and here, the base and the organization are used synonymously.

  The question receiving unit 115 is connected to the question database 125, receives a question regarding internal control, and stores the question in the question database 125. Specifically, accepting a question is similar to the organizational structure accepting unit 110, accepting a question according to an operation by an operator, reading a question from a storage medium, and asking a question from an external device via a communication line. There are things to acquire. The question includes at least a common question between the bases, but a different question may be included for each base.

  The organization database 120 is connected to the organization configuration receiving unit 110 and the answer searching unit 145, stores the organization data received by the organization configuration receiving unit 110, and corresponds to the read request from the answer searching unit 145. Supply organizational data. The organization data stored in the organization database 120 includes the organization relationship between the bases, for example, an organization table 200 shown in FIG. The organization table 200 has a base code column 210, an organization name column 220, and an upper base column 230. The base code column 210 stores an identifier (base code) that can uniquely identify the organization, the organization name column 220 stores the organization name used when presenting, and the upper base column 230 , The base code of the organization located above the organization is stored. That is, the upper base column 230 shows the relationship between organizations. For example, in the example of FIG. 2, the base code: 1000 (development headquarters) has base codes: 1300 (service development department) and base code: 1400 (technical development department) as subordinate organizations, and the base code: 1300 (service development department) has a base code: 1310 (development 1G) as a subordinate organization.

  The question database 125 is connected to the question receiving unit 115 and the question searching unit 135, stores the questions in the internal control received by the question receiving unit 115, and corresponds to the read request from the question searching unit 135. Supply questions. As questions stored in the question database 125, for example, there are a question assignment table 300 shown in FIG. 3 and a question table 400 shown in FIG.

  The question assignment table 300 has a question number column 310 and a base code column 320. The question number column 310 stores an identifier (question number) that can uniquely identify the question, and the base code column 320 stores the base code of the base where the question should be made. That is, the questions for the bases are associated with each other. In the example of FIG. 3, question numbers 1 and 2 are assigned to the base code: 1000 (development headquarters), and the base code: 1300 (service development department). On the other hand, question number 2 is assigned.

  The question table 400 has a question number column 410 and a question content column 420. The question number column 410 stores the question number, and the question content column 420 stores the question content (question to be displayed to the respondent) corresponding to the question number. That is, by using the question assignment table 300 and the question table 400, it is determined which question should be asked to which base.

The answer database 130 is connected to the answer receiving unit 140 and the answer searching unit 145, and answers to the questions for each site received by the answer receiving unit 140 (permission to disclose the answer and the answer to other sites) Information, for example, information indicating whether or not to permit disclosure to other bases is included for each organizational relationship with the base that has responded, and in response to a read request from the reply search unit 145 Provide answers to answer. As an answer stored in the answer database 130, for example, there is an answer table 500 shown in FIG. The answer table 500 has a base code field 510, a question number field 520, an answer content field 530, a higher level disclosure field 540, a lower level disclosure field 550, and a same level disclosure field 560. The base code column 510 stores the base code that made the answer, the question number column 520 stores the question number, and the answer content column 530 displays the answer made by the base to the question. The higher level disclosure column 540 stores a flag (○: permission for disclosure, ×: not disclosed) indicating whether or not to permit the higher level organization to disclose the response. The lower disclosure column 550 stores a flag indicating whether or not to permit the response to be disclosed to a lower organization, and the same level disclosure column 560 stores the response to the organization of the same level. A flag indicating whether or not to permit disclosure is stored.
In addition, as shown in FIG. 1, a storage device for storing internal control questions, answers to the questions for each base, information on permission to disclose the answers to other bases, and organizational relationships between bases The database 120, the question database 125, and the answer database 130 may be distributed and stored, or may be stored in one storage device.

  The question search unit 135 is connected to the question database 125, the answer search unit 145, the instruction unit 165 of the respondent terminal 150, and the result receiving unit 170. Based on the instruction received from the instruction unit 165, a question is searched for the question assignment table 300 and the question table 400 stored in the question database 125. Then, the search result is presented to the result receiving unit 170. Specifically, the base code of the base to be answered is received from the instruction unit 165, the question number corresponding to the base code is extracted from the question assignment table 300, and the question content corresponding to the question number is extracted from the question table 400. Do the extraction.

  The answer receiving unit 140 is connected to the answer database 130, the answer searching unit 145, the instruction unit 165 of the respondent terminal 150, and the result receiving unit 170, and discloses the answer and the answer from the instruction unit 165 to other bases. Information about the permission of the request is received, and the received information is stored in the answer database 130. Moreover, you may make it receive the reply in the other base searched by the reply search part 145, and accept it as a reply in the present base. Further, the answer received from the answer search unit 145 may be passed to the result receiving unit 170.

  The answer search unit 145 is connected to the organization database 120, the answer database 130, the question search unit 135, the answer reception unit 140, the instruction unit 165 of the respondent terminal 150, and the result reception unit 170. Of the questions presented by the question search unit 135, answers to other bases for at least one question that can be disclosed to the bases where the question is presented by the question search unit 135 are displayed in the answer database 130. Search from. Then, the search result is passed to the result receiving unit 170. Specifically, the instruction unit 165 receives an instruction for a request to disclose an answer at another base when making an answer. The instruction is for an answer at another base for at least one of the questions presented by the question search unit 135, and is an answer to a selected one of the questions presented by the question search unit 135. It may be the answer to all questions. The base where the question is presented by the question search unit 135 is a base where the question must be answered. In the answer search unit 145, the site where the question is presented by the question search unit 135 is an organization relationship in which the answer stored in the answer database 130 and the site where the answer is disclosed are permitted to be disclosed to other sites. Determine whether or not. More specifically, an answer corresponding to the question number in the instruction from the instruction unit 165 is searched from the answer table 500, and whether or not the requesting base corresponds to a base permitting the disclosure of the answer. Is determined using the answer table 500 and the organization table 200. More detailed processing will be described later using the flowchart shown in the example of FIG. The base code of the base requesting the disclosure of the answer may be received from the instruction unit 165 or may be received from the question search unit 135. The answer search result may be passed to the answer receiving unit 140.

The operation receiving unit 160 is connected to the instruction unit 165, receives an operation of a mouse, a keyboard, and the like by an operator of the respondent terminal 150, and instructs the question / answer processing apparatus 100 from the operation. Pass to 165. Specifically, it is an instruction to search for an answer to a question.
The instruction unit 165 is connected to the operation receiving unit 160 and the question searching unit 135, the answer receiving unit 140, and the answer searching unit 145 of the question / answer processing apparatus 100. An instruction from the operation receiving unit 160 is received and passed to any one or a combination of the question searching unit 135, the answer receiving unit 140, and the answer searching unit 145.

The result receiving unit 170 is connected to the presentation unit 175, the question searching unit 135, the answer receiving unit 140, and the answer searching unit 145 of the question / answer processing apparatus 100. The search result of the answer is received from any one or a combination of the question search unit 135, the answer reception unit 140, and the answer search unit 145, and is passed to the presentation unit 175 for presentation on the display or the like of the respondent terminal 150. .
The presenting unit 175 is connected to the result receiving unit 170 and displays the search result received from the result receiving unit 170 on the display of the respondent terminal 150. In addition to displaying on a display, printing by a printer, outputting by sound using a speaker, or the like may be used.

FIG. 6 is a flowchart showing an example of processing according to this embodiment.
In step S602, the operator of the respondent terminal 150, who is the respondent, inputs the base code of the base to be answered. The operation reception unit 160 receives the base code. A base code is passed to the question search unit 135 via the instruction unit 165.
In step S604, the question search unit 135 receives the base code input in step S602, and searches the question database 125 for a question that matches the base code.
In step S606, it is determined whether there is a question as a search result in step S604. If it is determined in this determination that there is a question, the process proceeds to step S608. Otherwise, the process ends because there is no corresponding question (step S699).

In step S <b> 608, the presentation unit 175 receives the question list that is the search result of step S <b> 604 via the result receiving unit 170 and displays it on the display of the respondent terminal 150.
In step S610, the respondent selects a question for which an answer is to be referred to, that is, a question for which an answer is to be searched. The operation reception unit 160 receives the search instruction (including a question (question number) for which an answer is to be searched). A search instruction is passed to the answer search unit 145 via the instruction unit 165.
In step S612, the answer search unit 145 searches the answer database 130 for answers that can be disclosed for the question selected in step S610 using the organization database 120. This process will be described in detail with reference to the flowchart shown in the example of FIG.

In step S614, the answer search unit 145 determines whether there is an answer that is the search result in step S612. If it is determined in this determination that it exists, the process proceeds to step S616, and otherwise, the process proceeds to step S618.
In step S616, the presentation unit 175 receives a list of answers from the answer search unit 145 via the result receiving unit 170, and displays the list on the display of the respondent terminal 150. The respondent selects an answer to be adopted from among them. The operation reception unit 160 receives this selection and adopts the selected answer as an answer for this respondent.
In step S618, if it is determined in step S614 that no answer exists, an answer to the currently targeted question is input by the respondent's operation. If the process proceeds from step S616, if there is an input such as modification to the selected answer by the operation of the respondent, it is performed. The operation receiving unit 160 receives these inputs (answers).

In step S620, the respondent selects the disclosure range by the operation of the respondent. The operation reception unit 160 receives the selected disclosure range. The scope of disclosure includes, for example, disclosure to an organization that is higher than the responding organization, disclosure to an organization that is lower than the responding organization, and the same as the responding organization. There are three disclosures to organizations that are hierarchies. The operation reception unit 160 receives this selection. The answer reception unit 140 receives the answer and the disclosure range of the answer via the instruction unit 165, and stores the answer in the answer database 130 together with the base code of the base that made the answer.
In step S622, the answer reception unit 140 determines whether or not the answers to all the questions to be answered have been completed. If it is determined in this determination that the answer has been made, the process ends (step S699). Otherwise, the process returns to step S610.

FIG. 7 is a flowchart illustrating an example of a search process for answers that can be disclosed by the presentation unit 175. That is, it is a detailed process of step S612 in the flowchart shown in the example of FIG.
In step S702, the answer database 130 is searched for an answer that matches the accepted question number. That is, one row that matches the question number in the question number column 520 of the answer table 500 is selected.
In step S704, the upper disclosure column 540, the lower disclosure column 550, and the same hierarchy disclosure column 560 of the line in the answer table 500 selected in step S702 are checked. The check here is to extract the flags stored in the upper disclosure column 540, the lower disclosure column 550, and the same level disclosure column 560.
In step S706, it is determined whether or not there is a flag for permitting disclosure in the upper level disclosure column 540 of the reply table 500. If it is determined in this determination that the license is granted, the process proceeds to step S708. Otherwise, the process proceeds to step S714.

In step S708, the host organization of the base that made the answer selected in step S702 is searched for. This is performed using the upper base column 230 of the organization table 200 in the organization database 120. That is, the base code of the upper base is extracted using a technique for searching for tree-structured data. For example, in order to extract an organization that is directly above, the upper base column 230 in the organization table 200 corresponding to the base code of the base that has made the reply selected in step S702 is extracted, and further, The processing such as extracting the upper base column 230 in the organization table 200 corresponding to the base code is repeated to extract the base code of the upper base.
In step S710, it is determined whether there is a match between the base codes of the bases currently responding in the base codes extracted in step S708. If it is determined in this determination that there is a match, the process proceeds to step S712. Otherwise, the process proceeds to step S714.
In step S712, it is added to the reply list that the reply is permitted to be disclosed to the base that is currently replying. Then, the process proceeds to step S726. In other words, if the currently responding site is one of the permitted upper sites, lower sites, or sites in the same hierarchy, the response can be disclosed, so other organizational relationships (higher sites) In this case, it is not necessary to make a determination of the lower-level base and the same-level base, and if it is a lower-level base, the same-level base).

In step S714, it is determined whether or not there is a flag for permitting disclosure in the lower level disclosure column 550 of the reply table 500. If it is determined in this determination that the license is granted, the process proceeds to step S716. Otherwise, the process proceeds to step S720.
In step S716, the subordinate organization of the base that made the answer selected in step S702 is searched. This is performed using the upper base column 230 of the organization table 200 in the organization database 120. The base code of the subordinate base is extracted by using a method for searching the tree structure data.
In step S718, it is determined whether there is a match between the base codes of the bases currently responding in the base codes extracted in step S716. If it is determined in this determination that there is a match, the process proceeds to step S712. Otherwise, the process proceeds to step S720.

In step S720, it is determined whether or not there is a flag to permit disclosure in the same level disclosure column 560 of the reply table 500. If it is determined in this determination that the license is granted, the process proceeds to step S722. Otherwise, the process proceeds to step S726.
In step S722, an organization in the same hierarchy of the base that has made the answer selected in step S702 is searched. This is performed using the upper base column 230 of the organization table 200 in the organization database 120. A base code of a base (sister node) in the same hierarchy is extracted using a technique for searching for tree-structured data.
In step S724, it is determined whether there is a match between the base codes of the bases currently responding in the base codes extracted in step S722. If it is determined in this determination that there is a match, the process proceeds to step S712. Otherwise, the process proceeds to step S726.
In step S726, it is determined whether or not the processing for all the answers has been completed. If it is determined in this determination that the process has been completed, the process ends (step S799). Otherwise, the process returns to step S702.

A specific example will be described. First, the first example is an example where there are two answers to the same question, and both are permitted to be disclosed.
As an example, assume that respondents answer questions about company-wide controls for the service development department. The relationship between organizations is an organization table 200 as shown in the example of FIG. That is, it is the base code of the target row 810: 1300, the organization name: the service development department, and the upper base: 1000 that make a reply.
The respondent inputs 1300 as the base code using the respondent terminal 150. The operation receiving unit 160 receives this base code (step S602).
The question search unit 135 extracts a question number that matches the base code: 1300 from the question assignment table 300 in the question database 125 (step S604). For example, when the question assignment table 300 is as shown in the example of FIG. 9, question numbers 1 and 2 (target rows 910 and 920) are questions to the service development headquarters.

  The question search unit 135 extracts the question contents from the question table 400 in the question database 125, and the presentation unit 175 displays the question list (step S608). For example, when the question table 400 is as shown in the example of FIG. 10, the question contents of question numbers 1 and 2 (target rows 1010 and 1020) are displayed as a question list. What is displayed by the presentation unit 175 is, for example, a question list display area 1100 shown in FIG. The question list display area 1100 includes a question number column 1110, a question content column 1120, an answer column 1130, a search instruction column 1140, a higher disclosure column 1150, a lower disclosure column 1160, and a same level disclosure column 1170. An answer corresponding to the question is entered in the answer column 1130 by the respondent. At this time, if the search button in the search instruction field 1140 is pressed, the answers whose disclosure is permitted at other sites are searched (step S610). The higher level disclosure column 1150, the lower level disclosure column 1160, and the same level disclosure column 1170 indicate whether or not the response entered in the response column 1130 is disclosed to other sites for each organizational relationship (upper site, lower level site, same level site). ). Here, it is assumed that the respondent presses the search button for question number 1 in the question list display area 1100 shown in the example of FIG. 11 (step S612).

The answer search unit 145 selects the answer of question number 1 (step S702). For example, in the case where the answer table 500 is as shown in FIG. 12, the answer of the base code: 1000 (target row 1210) and the base code: 1400 (target row 1220) is selected as the answer of the question number 1. .
Since the target row 1210 does not permit the disclosure to the upper base (the upper disclosure column 540 of the reply table 500 is “x”), the disclosure to the lower base is examined (No in step S706, step S714).
Since the target row 1210 permits the disclosure to the subordinate bases (the subordinate disclosure column 550 of the reply table 500 is “◯”), the subordinate base of the base code: 1000 that made the reply is examined (step S714). Yes, step S716).

  The answer search unit 145 uses the organization table 200 in the organization database 120 to retrieve a subordinate base of the base code: 1000. For example, when the organization table 200 is as shown in the example of FIG. 13, since the base code: 1300 has 1000 as the upper base, the base code: 1300 is applicable. That is, since it matches with the base code that is currently responding (Yes in step S718), the reply content of the target row 1210 of the reply table 500 is added to the reply list (step S712).

  Next, the answer search unit 145 selects the target row 1220 of the answer table 500 shown in the example of FIG. 12 (step S702). Similarly, higher level disclosure is not permitted (No in step S706), and lower level disclosure is permitted (Yes in step S714). However, since the organization table 200 is as shown in the example of FIG. 13, it is found that there is no base code: 1300 below the base code: 1400 (No in step S718).

  Next, since the same level disclosure is permitted (Yes in step S720), the base code in the same hierarchy as the base code: 1400 is extracted. The organization table 200 is as shown in the example of FIG. 13, and the base code: 1400 (target row 1320) and the base code: 1300 (target row 1310) have the base code: 1000 which is the same upper base. Thus, it is determined that the hierarchy is the same (Yes in step S724), and the response content of the target row 1220 of the response table 500 is added to the response list (step S712).

Since it is found from the answer table 500 shown in the example of FIG. 12 that there is no other answer corresponding to the question number 1 (Yes in step S726), the process proceeds to step S614.
Since there is an answer list composed of two answers, the presentation unit 175 displays an answer display area 1400 as shown in the example of FIG. The answer display area 1400 includes an answer example display area 1410, an update button 1420, and a cancel button 1430. The answer example display area 1410 includes a check column 1411, an answer example column 1412, and a base column 1413. That is, the acquired two answers are displayed in the answer example column 1412. Then, the base that made the answer is displayed in the base field 1413. The respondent uses the check column 1411 to select an answer to be adopted (diverted) as the service development headquarters from among the answers (step S616). Next, when an update button 1420 is pressed, an answer example in the checked answer example column 1412 is entered as an answer column 1130 in the question list display area 1100. An example of the question list display area 1100 in this case is shown in FIG. In the answer column 1130 of the question number 1, the answer example of the answer example column 1412 that is checked in the answer example display area 1410 shown in the example of FIG. 14 is entered. Here, the respondent may modify the answer example in the answer example column 1412 (step S618). When the cancel button 1430 is pressed, no answer is adopted, and the answer column 1130 in the question list display area 1100 remains blank.

  The respondent selects an organizational relationship in which the answer may be disclosed, as in the upper disclosure column 1150 of the question list display area 1100 shown in the example of FIG. 15 (step S620). The state of this question list display area 1100 is stored in the answer database 130 by the answer receiving unit 140.

In the following example, there are three answers to the same question, but only one is permitted to be disclosed. This is the case where the search button for question number 2 is pressed in the question list display area 1100 shown in the example of FIG. 11 in the above example (select question 2 in step S610). The base for replying is the service development department (base code: 1300) as in the above example.
The answer search unit 145 searches the answer database 130 for the answer of the question number 2. That is, three target rows 1610, 1620, and 1630 are searched as in the answer table 500 shown in the example of FIG. Here, the target row 1610 is selected (step S702).

Since the disclosure is not permitted in any of the upper disclosure column 540, the lower disclosure column 550, and the same level disclosure column 560 of the target row 1610 (No in Step S706, Step S714, and Step S720), the next target row 1620 is selected. (Step S702).
In the upper disclosure column 540 of the target row 1620, since upper disclosure is permitted, the answer search unit 145 uses the organization database 120 to select the upper base of the base code: 1400 that is the base that has responded to the target row 1620. Extract. It is found that the base code: 1300 does not correspond to the high-order base of the base code: 1400 (No in step S710).

Next, since the lower level disclosure and the same level disclosure are not permitted in the target row 1620 (No in Step S714 and Step S720), the next target row 1630 is selected (Step S702).
In the upper disclosure column 540 of the target row 1630, since upper disclosure is permitted, the answer search unit 145 uses the organization database 120 to select the upper base of the base code: 1310 that is the base that has responded to the target row 1630. Extract. The base code: 1310 corresponds to the base code: 1310 since the base code: 1310 has the base code: 1310 as the high-order base of the base code: 1310 as shown in the target row 1710 of the organization table 200 shown in the example of FIG. It becomes clear (Yes in step S710).
Therefore, the answer example of the target row 1630 of the answer table 500 shown in the example of FIG. 16 is added to the answer list (step S712).

Since it is found from the answer table 500 shown in the example of FIG. 16 that there is no other answer corresponding to the question number 2 (Yes in step S726), the process proceeds to step S614.
Since there is an answer of the base code: 1310 in the answer list, the presentation unit 175 displays an answer display area 1400 as shown in the example of FIG. One acquired answer is displayed in the answer example column 1412. Then, the base that made the answer is displayed in the base field 1413. The respondent determines whether or not to adopt (appropriate) the answer as the service development headquarters, and selects the answer using the check column 1411 (step S616). Next, when an update button 1420 is pressed, an answer example in the checked answer example column 1412 is entered as an answer column 1130 in the question list display area 1100. An example of the question list display area 1100 in this case is shown in FIG. In the answer column 1130 of the question number 2, the answer example of the answer example column 1412 that is checked in the answer example display area 1410 shown in the example of FIG. 18 is entered. Here, the respondent may modify the answer example in the answer example column 1412 (step S618).

  The respondent selects an organizational relationship to which the answer may be disclosed, such as the lower level disclosure column 1160 and the same level disclosure column 1170 of the question list display area 1100 shown in the example of FIG. 19 (step S620). The state of this question list display area 1100 is stored in the answer database 130 by the answer receiving unit 140.

A configuration example of the entire system for internal control for realizing the present embodiment will be described with reference to FIG.
The entire system includes a client 2010 and an internal control processing server 2020. In addition, each structure may be plural. The client 2010 and the internal control processing server 2020 are connected via a communication line 2030. The client 2010 and the internal control processing server 2020 are connected using a communication protocol such as HTTP (Hyper Text Transfer Protocol) in which data is described using XML (extensible Markup Language) or the like.
The client 2010 has a user interface function for the operator to use the internal control processing server 2020. The client 2010 includes the respondent terminal 150 in part, and the internal control processing server 2020 includes the question / answer processing apparatus 100 in part.
The internal control processing server 2020 presents a question regarding internal control, prompts an answer to the question, stores the answer, and generates a report or the like from the answer.
This system may be constructed on a company basis, or a single system may be constructed between affiliated companies (including subsidiaries, parent companies, etc.).

  Note that the hardware configuration of the computer on which the program according to the present embodiment is executed is a general computer as illustrated in FIG. 21, and specifically, a personal computer that can be a client, a computer that can be a server, and the like. It is. CPU 2101 for executing programs such as question search unit 135, answer receiving unit 140, answer search unit 145, RAM 2102 for storing the program and data, ROM 2103 for storing a program for starting the computer, and the like, Communication for connecting to the HD2104 as an auxiliary storage device (for example, a hard disk can be used), an input device 2106 for inputting data such as a keyboard and a mouse, an output device 2105 such as a CRT and a liquid crystal display, and a communication network A line interface 2107 (for example, a network interface card can be used) and a bus 2108 for connecting and exchanging data are configured. A plurality of these computers may be connected to each other via a network.

Among the above-described embodiments, the computer program is a computer program that reads the computer program, which is software, in the hardware configuration system, and the software and hardware resources cooperate with each other. Is realized.
Note that the hardware configuration illustrated in FIG. 21 illustrates one configuration example, and the present embodiment is not limited to the configuration illustrated in FIG. 21, and is a configuration that can execute the modules described in the present embodiment. I just need it. For example, some modules may be configured with dedicated hardware (for example, ASIC), and some modules may be in an external system and connected via a communication line. A plurality of systems shown in FIG. 5 may be connected to each other via communication lines so as to cooperate with each other. In particular, in addition to personal computers, information appliances, copiers, fax machines, scanners, printers, and multifunction machines (image processing apparatuses having two or more functions of scanners, printers, copiers, fax machines, etc.) Etc. may be incorporated.

In the above embodiment, the company-wide control is shown as the internal control, but it may be financial settlement processing control, IT general control, or the like. Even in the case of financial settlement processing control, etc., it has the same data structure as the company-wide control shown in the example of FIG.
In the above-described embodiment, the organization table 200 indicates the relationship between the organizations at the upper bases. However, the organization table 200 may indicate the lower bases, or may indicate a peer organization. The relationship between organizations may be indicated by a data structure such as a tree structure.

The program described above may be provided by being stored in a recording medium, or the program may be provided by communication means. In that case, for example, the above-described program may be regarded as an invention of a “computer-readable recording medium recording the program”.
The “computer-readable recording medium on which a program is recorded” refers to a computer-readable recording medium on which a program is recorded, which is used for program installation, execution, program distribution, and the like.
The recording medium is, for example, a digital versatile disc (DVD), which is a standard established by the DVD Forum, such as “DVD-R, DVD-RW, DVD-RAM,” and DVD + RW. Standard “DVD + R, DVD + RW, etc.”, compact disc (CD), read-only memory (CD-ROM), CD recordable (CD-R), CD rewritable (CD-RW), Blu-ray disc ( Blue-ray disk), magneto-optical disk (MO), flexible disk (FD), magnetic tape, hard disk, read-only memory (ROM), electrically erasable and rewritable read-only memory (EEPROM), flash memory, random Access memory (RAM) etc. are included.
The program or a part of the program may be recorded on the recording medium for storage or distribution. Also, by communication, for example, a local area network (LAN), a metropolitan area network (MAN), a wide area network (WAN), a wired network used for the Internet, an intranet, an extranet, etc., or wireless communication It may be transmitted using a transmission medium such as a network or a combination of these, or may be carried on a carrier wave.
Furthermore, the program may be a part of another program, or may be recorded on a recording medium together with a separate program. Moreover, it may be divided and recorded on a plurality of recording media. Further, it may be recorded in any manner as long as it can be restored, such as compression or encryption.

It is a conceptual module block diagram about the structural example of this Embodiment. It is explanatory drawing which shows the data structure example of an organization table. It is explanatory drawing which shows the example of a data structure of a question allocation table | surface. It is explanatory drawing which shows the example of a data structure of a questionnaire. It is explanatory drawing which shows the example of a data structure of an answer table. It is a flowchart which shows the process example by this Embodiment. It is a flowchart which shows the search process example of the reply which can be disclosed by this Embodiment. It is explanatory drawing which shows the example of data of the organization table made into object. It is explanatory drawing which shows the example of data of the question allocation table | surface used as object. It is explanatory drawing which shows the example of data of the target questionnaire. It is explanatory drawing which shows the example of a display area of a question list. It is explanatory drawing which shows the example of data of the answer table made into object. It is explanatory drawing which shows the example of data of the organization table made into object. It is explanatory drawing which shows the display area example of an answer. It is explanatory drawing which shows the example of a display area of a question list. It is explanatory drawing which shows the example of data of the answer table made into object. It is explanatory drawing which shows the example of data of the organization table made into object. It is explanatory drawing which shows the display area example of an answer. It is explanatory drawing which shows the example of a display area of a question list. It is a block diagram which shows the structural example of the whole system. It is a block diagram which shows the hardware structural example of the computer which implement | achieves this Embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 ... Question and answer processing apparatus 110 ... Organization structure reception part 115 ... Question reception part 120 ... Organization database 125 ... Question database 130 ... Answer database 135 ... Question search part 140 ... Answer reception part 145 ... Answer search part 150 ... Respondent terminal 160 ... operation reception part 165 ... instruction part 170 ... result reception part 175 ... presentation part

Claims (4)

Storage means for storing a question in internal control, an answer to the question for each site, and information on permission to disclose the answer to other sites;
Question presenting means for presenting a question stored in the storage means;
The storage means that is an answer at another base for at least one of the questions presented by the question presenting means, and that can be disclosed to the base where the question is presented by the question presenting means Answer search means to search from,
An information processing apparatus comprising: an answer presenting unit that presents an answer retrieved by the answer retrieving unit. Whether the storage means stores the organizational relationship between the sites, and permits permission to disclose the information regarding permission to disclose the answer to other sites for each organizational relationship with the responding site Information indicating whether or not
In the answer search means, the base where the question is presented by the question presenting means is an organizational relationship that is permitted to be disclosed to the base where the answer is stored in the storage means and to another base. The information processing apparatus according to claim 1, wherein the information processing apparatus determines whether or not. And further comprising a receiving means for receiving information relating to an answer and permission to disclose the answer to another site,
The information processing apparatus according to claim 1, wherein the storage unit stores information about an answer accepted by the accepting unit and permission to disclose the answer to another base. Computer
Storage means for storing a question in internal control, an answer to the question for each site, and information on permission to disclose the answer to other sites;
Question presenting means for presenting a question stored in the storage means;
The storage means that is an answer at another base for at least one of the questions presented by the question presenting means, and that can be disclosed to the base where the question is presented by the question presenting means Answer search means to search from,
An information processing program which functions as an answer presenting means for presenting an answer retrieved by the answer retrieving means.

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