JP2010034811A - Communication management system, apparatus, method and program, and information terminal - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To support the progression procedure of the subject with respect to the subject without performing a preparation in real time bidirectional communication sufficiently. <P>SOLUTION: The communication management system 10 includes: a template storage part 300 which is capable of registering relating information for communication information to be used in communication through a network 100 between a first terminal 410 and a second terminal 420 and stores two or more kinds of templates in which the progression procedure of a general purpose conversation in the communication is predetermined; and a template notifying part 200 which reads an optional template from the template storage part 300 and notifies it to the first terminal 410 and the second terminal 420 corresponding to a request from the first terminal 410 or the second terminal 420. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a communication management system, apparatus, method, and program, and an information terminal, and in particular, a communication management system, apparatus, method, and program for managing communication between a plurality of terminals via a network, and Regarding information terminals.

  When business is performed in a company or the like, it is common to perform real-time two-way communication such as consultation, reporting, conference, or review using a communication tool such as a telephone or a TV conference system. Examples of the format of data exchanged in the real-time bidirectional communication include voice, video, document image data, file data, and text data.

  It is often important that the content discussed in such real-time two-way communication is made known to members other than the communication participants for business promotion reasons. Therefore, the participant of the real-time interactive communication creates a record document such as a minutes after the end of the communication. In many cases, the participant distributes the recorded document to members other than the participant of the communication, thereby disseminating the content of the communication.

  In recent years, there are social trends such as globalization of business and intensifying changes in the business environment, and there is an increasing need to quickly and accurately share information on the contents discussed above. In addition, there is an increasing need for real-time two-way communication promptly and accurately so that the points to be discussed are not leaked in the procedure of conversation progress.

  Thus, techniques for meeting the above-described needs are disclosed in Patent Documents 1 to 6.

  Patent Document 1 discloses a conference support system that includes a conference preparation function, a holding progress function, and an after-follow function. In particular, the conference support system according to Patent Document 1 uses the conference preparation function to create a minutes draft in advance before the conference and distribute it to participants in the conference in advance. The draft minutes include the agenda item name, the scheduled discussion time, the proceeding procedure, and the link to the conference material referred to in the agenda. And the meeting support system concerning patent document 1 shows the said minutes proposal to the participant of the said meeting in a holding progress function, and supports the proceeding of a meeting and the recording of a meeting result. In addition, the conference support system according to Patent Document 1 can record related reference materials that are not prepared in advance in the holding progress function.

  Patent Document 2 discloses a method for creating a multimedia minutes of a conference. In particular, the method according to Patent Document 2 records multimedia information such as video, audio, and presentation data of materials exchanged during a meeting, and notes written by the user in the multimedia information. It is possible to link with the hyperlink to the point specified by.

  Patent Document 3 discloses a conference structure grasp support method for assisting a person who is absent in a remote conference to grasp the conference structure of the remote conference. In particular, the conference structure grasp support method according to Patent Document 3 detects the conference structure from the conference data, generates the conference structure information, and visualizes the conference structure information, thereby supporting the grasp of the structure of the conference.

  Patent Document 4 discloses a conference system that appropriately integrates an asynchronous communication system and a synchronous conference system. In particular, the conference system according to Patent Document 4 creates a minutes from a video capture result related to a synchronous conference, and registers a link to the minutes in the asynchronous communication system.

  Patent Document 5 discloses a call recording system for recording a call between IP (Internet Protocol) telephone devices. In particular, the call recording system according to Patent Document 5 changes an IP packet transmission / reception route for an IP packet carrying voice of a call transmitted / received between a plurality of IP telephone devices connected via an IP network. It is possible to record with a call recording server.

Patent Document 6 discloses an information processing method and apparatus for an electronic conference system. In particular, the method according to Patent Document 6 displays the speech content and video of conference participants using icons.
JP 2001-175720 A JP 2003-037677 A JP 2006-081005 A JP 2006-113886 A JP 2008-060785 A JP-A-6-266632

  However, the above-described Patent Documents 1 to 6 have a problem in that the agenda that is not sufficiently prepared in advance in real-time interactive communication is insufficiently supported in the proceeding procedure of the agenda. Patent document 1 mentioned above needs to plan the agenda content and the progress procedure in detail in advance. In addition, when discussing an unplanned agenda during real-time two-way communication, there is a lack of flexibility in recording the discussion in a form that is appropriate and easy to refer to. For this reason, in the form of real-time two-way communication in which the agenda is changed to ad hoc such as a telephone or an instant message, it is difficult to appropriately support the proceeding procedure and record creation of the conference.

  Patent Document 2 described above relates to a list of a plurality of memos created by a user in real-time interactive communication. Patent Document 3 described above relates to analysis of conference data that is a result of real-time bidirectional communication. Patent Document 4 described above relates to recording of minutes. Further, Patent Document 5 described above only considers recording of audio data only. Patent Document 6 described above relates to a conference result display method.

  Further, Patent Documents 2 to 5 described above do not have a support mechanism for the conference proceeding procedure itself. Therefore, it is not possible to support the proceeding procedure for agenda items that are not sufficiently prepared in advance for real-time interactive communication.

  An object of the present invention is to provide a communication management system and apparatus that solves the problem of insufficient support for the proceeding procedure of an agenda for an agenda that is not sufficiently prepared in advance in the real-time interactive communication that is the above-described problem. , A method, a program, and an information terminal.

  The communication management system according to the present invention is capable of registering association information for communication information used for communication via a network between a first terminal and a second terminal, and a general conversation progress procedure in communication is preliminarily set. In response to a request from the first terminal or the second terminal, an arbitrary template is read out from the template storage unit and the first terminal and A template notification unit for notifying the second terminal is provided.

  The communication management apparatus according to the present invention can register association information for communication information used for communication via a network between a first terminal and a second terminal, and a general conversation progress procedure in communication is preliminarily set. In response to a request from the first terminal or the second terminal, an arbitrary template is read out from the template storage unit and the first terminal and A template notification unit for notifying the second terminal is provided.

  The information terminal according to the present invention is capable of registering association information for communication information used for communication with other terminals via a network, and a plurality of types of general-purpose conversation progress procedures in communication. A template storage unit for storing a template, a template notification unit for reading an arbitrary template from the template storage unit and notifying the template and the other terminal in response to a request from itself or the other terminal, and the template An input / output unit that performs display based on the received information and receives the communication information; and a transmission unit that transmits the communication information received by the input / output unit.

  In the communication management method according to the present invention, a communication management device that executes communication between a first terminal and a second terminal via a network receives a request from the first terminal or the second terminal. And a plurality of types of templates in which the communication management device can register association information for the communication information used for the communication in response to the request, and a general conversation progress procedure in the communication is predetermined. A template transmission step of reading an arbitrary template from the stored template storage unit and transmitting the read template to the first terminal and the second terminal.

  The communication management program according to the present invention can register association information for communication information used for communication via a network between a first terminal and a second terminal, and a general conversation progress procedure in communication can be registered in advance. A process for receiving a request for a defined template from the first terminal or the second terminal, and in response to the request, an arbitrary template is read from a template storage unit that stores a plurality of types of templates, This is for causing a data processing apparatus to execute a communication management process including a template transmission process for transmitting the read template to the first terminal and the second terminal.

  According to the present invention, there are provided a communication management system, apparatus, method, program, and information terminal capable of supporting the advancing procedure of an agenda that has not been sufficiently prepared in advance for real-time interactive communication. be able to.

  Hereinafter, specific embodiments to which the present invention is applied will be described in detail with reference to the drawings. In the drawings, the same elements are denoted by the same reference numerals, and redundant description will be omitted as necessary for the sake of clarity.

Embodiment 1 of the Invention
FIG. 1 is a block diagram showing a configuration of a communication management system 10 according to an embodiment of the present invention. The communication management system 10 includes a network 100, a template notification unit 200, a template storage unit 300, a first terminal 410, and a second terminal 420. The communication management system 10 manages communication between the first terminal 410 and the second terminal 420 via the network 100. For example, the communication management system 10 is a system that assists participants in a remote conference using the first terminal 410 and the second terminal 420 in a remote conference that is real-time interactive communication. It is.

  The network 100 is a network such as the Internet, an intranet, a public network, a dedicated line, and a mobile communication network.

  The template storage unit 300 can register association information for communication information used for communication via the network 100 between the first terminal 410 and the second terminal 420, and a general conversation progress procedure in communication can be registered in advance. A template 310 and a template 320 which are a plurality of types of defined templates are stored. Here, the communication information is, for example, audio and video data that is a recording of a speech in a meeting, a data file such as a reference material in a meeting, or multimedia information that is text data such as a chat or a memo. The templates 310 and 320 are data serving as template templates for recorded documents in the conference. For example, the template 310 and the template 320 are general-purpose templates that are defined for each type of conversation progress procedure such as report, consultation, contact, review, or brainstorming and do not depend on a specific agenda item or agenda content. The template storage unit 300 may be a nonvolatile storage device such as a hard disk drive or a flash memory, or may be a volatile storage device such as a DRAM (Dynamic Random Access Memory).

  The first terminal 410 and the second terminal 420 are information terminals used by each participant who performs the above-described real-time bidirectional communication. The first terminal 410 and the second terminal 420 are connected via the network 100. In addition, the first terminal 410 and the second terminal 420 can transmit / receive the communication information described above to / from other terminals. Furthermore, the first terminal 410 and the second terminal 420 can transmit a request specifying the template 310 or the template 320 to the template notification unit 200 via the network 100 when performing the communication. And the 1st terminal 410 and the 2nd terminal 420 can receive the information regarding the template 310 or the template 320 from the template notification part 200 via the network 100, and can display it on the built-in screen.

  Note that the first terminal 410 and the second terminal 420 may be any data processing apparatus having a communication function. For example, the first terminal 410 and the second terminal 420 may be telephones having a multimedia function. Or the 1st terminal 410 and the 2nd terminal 420 should just be a computer etc. which are utilized for a TV conference system.

  The template notification unit 200 is connected to the first terminal 410 and the second terminal 420 via the network 100. Further, the template notification unit 200 is connected to the template storage unit 300. The template notification unit 200 reads out an arbitrary template from the template storage unit 300 and notifies the first terminal 410 and the second terminal 420 in response to a request from the first terminal 410 or the second terminal 420. It is. Note that the template storage unit 300 may be directly connected to the network 100 and communicate with the template notification unit 200 via the network 100.

  FIG. 2 is a flowchart showing the communication management process according to the first embodiment of the present invention. First, the template notification unit 200 receives a request specifying a template from the first terminal 410 or the second terminal 420 (step S1). For example, the first terminal 410 transmits a request specifying the template 310 to the template notification unit 200 via the network 100. Then, the template notification unit 200 receives the request.

  Next, the template notification unit 200 reads the specified template from the template storage unit 300, and transmits the template to the first terminal 410 and the second terminal 420 (step S2). For example, the template notification unit 200 reads the template 310 with reference to the template storage unit 300. Then, the template notification unit 200 transmits the template 310 to the first terminal 410 and the second terminal 420 via the network 100. Thereby, the first terminal 410 and the second terminal 420 can perform real-time bidirectional communication based on the template 310.

  In step S1, the request from the first terminal 410 does not need to include a template specification. In that case, in step S <b> 2, the template notification unit 200 may select an arbitrary template according to the request and read it from the template storage unit 300.

  In step S2, the template notification unit 200 does not need to transmit the template itself. In that case, the template notification unit 200 may generate information related to the template 310, for example, screen data generated from the template 310, and transmit it to the first terminal 410 and the second terminal 420. The first terminal 410 and the second terminal 420 may display the received screen data.

  As described above, according to Embodiment 1 of the present invention, a plurality of types of templates are provided in advance, and an arbitrary template can be notified to both terminals as required. Therefore, the first terminal 410 and the second terminal 420 notified of the template can perform real-time bidirectional communication based on the notified template. That is, the first terminal 410 and the second terminal 420 can use a template corresponding to the agenda even when the agenda is changed ad hoc according to the flow of communication. Therefore, it is possible to support the proceeding procedure of the agenda for the agenda that is not sufficiently prepared in advance in the real-time interactive communication.

  The template notification unit 200 may be realized by a communication management device that is an arbitrary data processing device. For example, the communication management apparatus according to the present invention is a general-purpose computer system, and includes a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), and a nonvolatile storage device as not shown. Prepare. In the communication management device, the CPU reads an OS (Operating System) and a communication management program stored in the RAM, ROM, or nonvolatile storage device, and executes communication management processing. Here, the communication management program only needs to realize the processing of FIG.

  Note that the communication management apparatus does not have to be a single computer system, and may be configured by a plurality of computer systems. Furthermore, the communication management apparatus may operate computer systems having the same function in parallel for load distribution.

  Alternatively, the template notification unit 200 and the template storage unit 300 may be included in either or both of the first terminal 410 and the second terminal 420.

  Further, the communication management system 10 is not limited to communication between two terminals, the first terminal 410 and the second terminal 420. That is, the communication management system 10 may be applied to communication between three or more terminals.

<Example 1>
Example 1 of the communication management system according to this exemplary embodiment will be described below. FIG. 3 is a block diagram illustrating the overall configuration of the communication management system 11 according to the first embodiment of the present invention. The communication management system 11 includes a network 1, a call control device 2, a conversation recording device 3, a caller terminal 4a, and a caller terminal 4b. The network 1 may be the same as the network 100 in FIG. The call control device 2 mediates exchange of connection parameters between the caller terminals 4a and 4b, and manages the state of the communication session between the caller terminals 4a and 4b. The conversation recording device 3 creates, edits, and stores the conversation recording document 360.

  Here, the conversation record document 360 is a document that is sequentially created during a call. The conversation record document 360 is a compound document in which multimedia information such as voice, video, material, data file, and chat text is embedded in a conversation record template 350 that is a template template of a recorded document. The multimedia information includes at least a part or all of information exchanged and used between the caller terminals 4a and 4b in the call. A specific example of the conversation recording template 350 will be described later with reference to FIGS.

  In addition, although the communication management system 11 in FIG. 1 has the call control device 2 and the conversation recording device 3 as separate devices, it is not limited to this. That is, the call control device 2 and the conversation recording device 3 may be configured to include all the functional blocks in one terminal device. Alternatively, the call control device 2 and the conversation recording device 3 may be configured by transferring some functional blocks of one device to the other device.

  Or although the communication management system 11 in FIG. 1 has the conversation recording device 3, and the caller terminal 4a and the caller terminal 4b as separate devices, it is not limited to this. For example, the conversation recording device 3 and the caller terminal 4a may be configured to include all the functional blocks in one terminal device. Alternatively, the conversation recording device 3 and the caller terminal 4a may be configured by transferring some functional blocks of one device to the other device.

  The call control device 2 includes a connection control unit 21, a session management unit 22, and a call state notification unit 23. The connection control unit 21 mediates information exchange between the terminals performed at the time of starting a call between the caller terminals. After that, the connection control unit 21 performs signaling for adjusting the parameters of the network connection and the later-described call execution application 43 and the data sharing application 44 to be used.

  Here, the call execution application 43 includes, for example, bi-directional audio distribution, bi-directional video distribution, and a text chat function for transmitting text in both directions in real time. The data sharing application 44 is, for example, a file distribution application that distributes data files to other party terminals, and a whiteboard sharing application that can share document operations and drawing operations on a virtual white board that displays a document image in the background. Is included.

  The session management unit 22 holds a session list 220 and manages a call state between caller terminals. Here, the session list 220 lists information on the caller terminals participating in the call, and lists at least information such as a terminal identifier, an IP address, and a communication port for each caller terminal. .

  Note that the information on the caller terminal registered in the session list 220 may be registered only during a call. Alternatively, the information on the caller terminal may be retained even when the call is not being executed by adding a communication connection status flag to the information held on the caller terminal. good. Further, the terminal identifier registered in the session list 220 is an identifier for uniquely identifying the terminal, and may be, for example, a SIP (Session Initiation Protocol) URI (Uniform Resource Identifier) or a telephone number.

  When there is a change in the session list 220, the call state notification unit 23 notifies the conversation recording device 3 of an instruction to that effect. For example, the call state notification unit 23 notifies an instruction at the start of a new call, when the conversation topic is switched, or at the end of the call between the caller terminal 4a and the caller terminal 4b. In addition, the instruction includes a terminal identifier and a template identifier for uniquely recognizing the conversation recording template 350.

  The conversation recording device 3 includes a conversation recording document editing unit 31, an extracted information embedding unit 32, a document storage unit 33, a conversation recording document switching unit 34, a conversation recording template storage unit 35, and a conversation recording document storage unit 36. With.

  The conversation recording template storage unit 35 is a storage device that stores a plurality of predetermined conversation recording templates 350. The conversation record template 350 displays a general conversation progress procedure in communication in time series, and defines a registration area of association information for communication information for each progress procedure. The conversation record template 350 is associated with the name of the conversation record template 350 and the template identifier of the conversation record template 350.

  The conversation record document switching unit 34 receives a notification of an instruction from the call control device 2, acquires the conversation record template 350 corresponding to the template identifier included in the instruction from the conversation record template storage unit 35, and stores the conversation record document editing unit. To 31.

  The extracted information embedding unit 32 receives multimedia information to be embedded in the conversation record document 360 from the caller terminal 4a or the caller terminal 4b, and embeds it in an appropriate position in the conversation record document 360 being edited. That is, the extracted information embedding unit 32 registers association information with multimedia information that is communication information in the conversation recording template 350.

  The conversation record document editing unit 31 generates, edits, and saves the conversation record document 360, generates and updates a conversation record document edit screen based on the conversation record template 350, and sends the conversation record document 360 to the caller terminal 4a and the caller terminal 4b. Send the conversation record document edit screen. Specifically, the conversation record document editing unit 31 acquires the conversation record template 350 from the conversation record document switching unit 34 at the start of a call or when switching the conversation record document, and newly generates a conversation record document 360. Further, the conversation record document editing unit 31 acquires the conversation record document 360 in which the association information described above is registered by the extraction information embedding unit 32 with respect to the conversation record document 360 being edited. Then, the conversation recording document editing unit 31 outputs the conversation recording document 360 being edited to the document storage unit 33 and stores it at the end of the call or when switching the conversation recording document.

  The conversation record document storage unit 36 is a storage device that stores the conversation record document 360.

  The document storage unit 33 acquires the conversation recording document 360 that has been edited by the conversation recording document editing unit 31 and stores it in the conversation recording document storage unit 36. The document storage unit 33 may have a function that enables the conversation recording document 360 stored in the conversation recording document storage unit 36 to be disclosed outside the conversation recording device 3. That is, the document storage unit 33 acquires the conversation record document 360 from the conversation record document storage unit 36 in response to a reference request for the conversation record document 360 from an arbitrary terminal, and transmits the conversation record document 360 to the reference request source terminal. May be. As a result, the conversation recording device 3 can publish the minutes as the conversation recording document 360 after the meeting, regardless of whether or not it participates in the meeting, and can share information.

  Further, the document storage unit 33 may perform a predetermined encryption process on the conversation recording document 360 when storing the conversation recording document 360 in the conversation recording document storage unit 36. As a result, the conversation recording device 3 can open the conversation recording document 360 to a terminal that can perform a predetermined decryption process, thereby improving security.

  Alternatively, when storing the conversation recording document 360 in the conversation recording document storage unit 36, the document storage unit 33 may perform a predetermined access authority giving process on the conversation recording document 360. As a result, the conversation recording apparatus 3 can open the conversation recording document 360 to a terminal having a predetermined access authority, thereby improving security.

  The caller terminal 4 a includes an input / output unit 41, a call control unit 42, a call execution application 43, a data sharing application 44, a call content extraction unit 45, and a conversation record document selection unit 46.

  The input / output unit 41 includes input / output devices such as a keyboard, a mouse, and a display. Then, the input / output unit 41 receives input of various instructions from the user of the caller terminal 4a, and presents a conversation record document edit screen to the user. Here, the various instructions are, for example, a call start instruction operation from the user, a conversation record document switching operation during a call, or a call end operation.

  The call control unit 42 performs network connection with the caller terminal 4b via the call control device 2 at the start of a call. Further, the call control unit 42 exchanges information such as parameters of the call execution application 43 used for the call and the data sharing application 44 at the start of the call, so that the information on the caller terminal 4b is transferred to the call execution application 43, The data is transferred to the data sharing application 44. In this way, the call control unit 42 performs execution control such as activation and termination of the call execution application 43 and the data sharing application 44.

  The call execution application 43 is an application for establishing a conversation with the user of the caller terminal 4b by performing voice delivery, video delivery, and text delivery in both directions between the caller terminal 4a and the caller terminal 4b.

  The data sharing application 44 is a call support application that is executed together with the call execution application 43 to effectively support a conversation with the user of the caller terminal 4b. For example, the data sharing application 44 performs file sharing by distributing a data file instructed by the user of the caller terminal 4a to the caller terminal 4b. In addition, the data sharing application 44 instructs registration and switching of the material data displayed on the virtual white board displayed on the display of the terminal. Further, the data sharing application 44 performs whiteboard sharing in which various operations such as drawing are shared by a plurality of callers.

  The call content extraction unit 45 captures the communication content from the call execution application 43 or the data sharing application 44 according to the call content instruction from the user of the caller terminal 4a, generates the extracted information, and generates the extracted information. Send to. The previous call content extraction unit 45 may acquire the multimedia information input by the user at the input / output unit 41 and generate the extraction information.

  The storage unit 47 is a storage device that stores a conversation recording template list 470 that is a list of a plurality of conversation recording templates 350 stored in the conversation recording template storage unit 35. Here, the conversation record template list 470 includes a name and a template identifier corresponding to the conversation record template 350.

  When the input / output unit 41 receives a call start instruction operation for which a template identifier is designated or when a conversation record document switching operation is accepted during a call, the conversation record document selection unit 46 selects the designated template identifier. Obtained from the storage unit 47 and provided to the input / output unit 41.

  Further, since the caller terminal 4b has the same configuration as the caller terminal 4a, detailed description and illustration thereof are omitted.

  The storage unit 47 may store a conversation recording template list 470 distributed in advance to the caller terminal 4a. Alternatively, the conversation recording document selection unit 46 requests the conversation recording device 3 for the conversation recording template list 470 every time a call is started, and stores the conversation recording template list 470 transmitted from the conversation recording device 3 in the storage unit 47. May be. Alternatively, a difference from the conversation record template list 470 stored in the storage unit 47 may be acquired at the start of the call.

  The session management unit 22, the conversation recording template storage unit 35, the conversation recording document storage unit 36, and the storage unit 47 described above may be a non-volatile storage device such as a hard disk drive or a flash memory, or a DRAM (Dynamic Random Access). A volatile storage device such as “Memory” may be used.

  Next, the configuration of a conversation recording template 501 that is a specific example of the conversation recording template according to the first embodiment of the present invention will be described with reference to FIGS. 4 and 5. FIG. 4 is a conceptual diagram of the configuration of the conversation recording template 501. FIG. 5 is a conceptual diagram hierarchically showing the configuration of the conversation recording template 501.

  The conversation record template 501 shown in FIGS. 4 and 5 is a general-purpose template that is defined for each type of conversation progress procedure such as report, consultation, contact, review, or brainstorming and does not depend on a specific agenda item or agenda content. . The conversation recording template 501 is display information for displaying the communication progress procedure in time series and displaying the registration area of the association information on the caller terminal 4a or 4b for each progress procedure.

  The conversation recording template 501 is composed of a conversation recording guidance information description sheet 511 and one or a plurality of embedded containers arranged in the conversation recording guidance information description sheet 511. In other words, the conversation recording template 501 includes an embedded container that is a command unit that requests recording processing for communication information for each registration area. A plurality of command units can be provided according to the data type of the communication information. For example, the conversation recording guidance information description sheet 511 includes an embedded container 521 and an embedded container 522.

  The conversation record guidance information description sheet 511 uses multimedia as an ad hoc communication progress framework with guideline information that presents guidelines for the main points to be clarified in the progress of discussion for each type of conversation progress method to be defined. Can be described as

  The embedded container 521 and the embedded container 522 are for embedding one or a plurality of the communication information described above. The embedded container 521 and the embedded container 522 include at least a container identifier for uniquely identifying the container, arrangement position information on the conversation recording guidance information description sheet 511, and area size information.

  The embedded container 521 includes an extraction information embedding unit 531. The extraction information embedding unit 531 stores communication information one by one. The extracted information embedding unit 531 includes at least a multimedia information identifier and one or more information storage units. That is, the extracted information embedding unit 531 is association information for communication information.

  Here, the extraction information embedding unit 531 may be configured to further hold the arrangement position information on the embedding container 521 and the area size information so that the arrangement position in the embedding container 521 can be arbitrarily designated.

  Further, the extracted information embedding unit 531 may store not only the communication information but also any multimedia information input by the user via the first terminal 410 or the second terminal 420.

  Similarly, the embedded container 522 includes an extracted information embedding unit 532 and an extracted information embedding unit 533. The embedded container 521 and the embedded container 522 may include one or a plurality of extraction information embedding units.

  Next, with reference to FIG.3 and FIG.6, the operation | movement in the case of starting a telephone call in a present Example is demonstrated in detail. FIG. 6 is a sequence diagram illustrating the flow of processing at the start of a call in the communication management system according to the first embodiment of the present invention.

  First, the caller terminal 4a of a user who wants to start a call (hereinafter referred to as a caller) displays a conversation record template list on the screen (step S101). Specifically, the input / output unit 41 of the caller terminal 4a acquires the conversation record template list 470 stored in the storage unit 47 via the conversation record document selection unit 46 and displays it on the screen. At this time, the input / output unit 41, together with the conversation record template list 470, simultaneously with the terminal identifier of the caller terminal 4b of the call partner (hereinafter referred to as the called party) to which the caller is talking, A screen for selecting the call execution application 43 to be activated and the data sharing application 44 is displayed.

  Next, the caller terminal 4a receives an input of a call start instruction operation from the caller, and transmits a call start instruction to the call control device 2 (step S102). Specifically, the input / output unit 41 accepts selection of the template identifier and the terminal identifier of the called party's caller terminal 4b from the conversation recording template list 470 from the caller, and accepts it as a call start operation. Then, the call control unit 42 transmits a call start instruction to the connection control unit 21 of the call control device 2. At this time, the call start instruction includes, for example, the terminal identifiers of the caller terminal 4a and the caller terminal 4b, the identifiers of the call execution application 43 and the data sharing application 44 activated simultaneously with the start of the call, and the selected conversation record template. The template identifier of list 470 is included.

  Subsequently, the caller terminals 4a and 4b perform connection processing for starting a call via the call control device 2 (step S103). That is, the caller terminals 4a and 4b exchange information with each other, adjust parameters related to the network connection and the call execution application 43 and the data sharing application 44, and with the caller's caller terminal 4a. Signaling is performed between the call control devices 2 to adjust parameters related to conversation recording execution control.

  As a detailed flow of step S103, for example, first, the connection control unit 21 of the call control device 2 receives a call start notification from the call control unit 42 of the caller terminal 4a. Next, the connection control unit 21 notifies the caller terminal 4b that the call with the caller terminal 4a is started from the terminal identifiers of the caller terminal 4a and the caller terminal 4b included in the call start notification. Then, the connection process for starting the call is performed. In addition, the connection control unit 21 transmits and receives parameters related to the call execution application 43 and the data sharing application 44 between the caller terminal 4a and the caller terminal 4b.

  At this time, the caller terminals 4a and 4b may exchange various parameters directly between the terminals via the call control device 2 like a telephone. Alternatively, the caller terminals 4a and 4b may take a form in which each terminal performs signaling with the communication control apparatus 2 and receives notification of various parameters from the communication control apparatus 2, as in a system generally called a Web conference system.

  As a result of the signaling, when it becomes possible to start a call between terminals in which parameters are exchanged between the terminals, the session management unit 22 of the call control device 2 stores information on the caller terminals 4a and 4b in the session list 220. List and register. At the same time, the session management unit 22 generates a call session identifier that uniquely identifies a state in which the call can be started, and stores the call session identifier in the session list 220. Thereby, the session management unit 22 starts call state management.

  In addition, as a mechanism for starting the above-described call state management, the following may be used. First, the session management unit 22 adds a communication connection status flag to the information regarding the caller terminal in the session list 220. Next, at the stage where the caller terminals 4 a and 4 b before starting the call can start signaling, the session management unit 22 lists information on the caller terminals 4 a and 4 b in the session list 220. And when it will be in the state which can start a telephone call, the session management part 22 will change the said state flag.

  The session list 220 may include parameters related to the call execution application 43, the data sharing application 44, and the conversation recording execution control to be used, in addition to the information on the caller terminals 4a and 4b or the above-described status flag.

  Thereafter, the call state notification unit 23 of the call control device 2 transmits a call start notification to the conversation recording device 3 (step S104). Here, the call start notification includes, for example, a call session identifier, terminal identifiers of the caller terminals 4a and 4b, and a template identifier. The call start notification may be transmitted from the call control unit 42 of the caller terminal 4a instead of from the call state notification unit 23.

  Subsequently, the conversation recording device 3 generates a conversation recording document 360 and screen data based on the designated template (step S105). Specifically, first, the conversation record document editing unit 31 of the conversation recording device 3 receives a call start notification from the call state notification unit 23. Next, the conversation record document editing unit 31 acquires the conversation record template 350 corresponding to the template identifier included in the call start notification from the conversation record template storage unit 35 via the conversation record document switching unit 34. Then, the conversation record document editing unit 31 newly creates a conversation record document 360 and stores it in a memory (not shown) in an edited state. Thereafter, the conversation recording document editing unit 31 generates conversation recording document editing screen data.

  The conversation recording device 3 transmits the generated screen data to the caller terminals 4a and 4b (step S106). Specifically, the conversation record document editing unit 31 transmits the generated conversation record document edit screen data to the caller terminals 4a and 4b.

  The conversation record document editing unit 31 transmits an acquisition request for the screen data to the caller terminals 4 a and 4 b, and the caller terminals 4 a and 4 b that have received the acquisition request send the screen to the conversation recording device 3. Data acquisition processing may be performed.

  Alternatively, the caller terminals 4a and 4b may transmit the screen data from the conversation record document editing unit 31 in step S105 by performing reception preparation processing for the screen data in step S103.

  Thereafter, the caller terminals 4a and 4b display the received screen data on the screen (step S107). Specifically, the call control unit 42 of the caller terminal 4 a receives the conversation record document edit screen data from the conversation recording device 3. The input / output unit 41 displays the screen data on the screen. Further, the screen data is displayed on the screen for the caller terminal 4b as well as the caller terminal 4a. Note that step S107 does not have to be executed simultaneously in the caller terminals 4a and 4b.

  The conversation recording device 3 may be provided with means for distributing the conversation recording document editing screen data to terminals other than the caller terminals 4a and 4b. Thereby, users other than the caller can refer to the screen data, and information sharing can be performed more effectively.

Finally, the caller terminals 4a and 4b activate the call execution application 43 and the data sharing application 44 to generate a communication session (step S108).
Specifically, the caller terminal 4a activates the call execution application 43 and the data sharing application 44 according to the parameters received in step S103. Then, the caller terminal 4a generates a communication session between the call execution application 4 and the data sharing application 44 activated on the caller terminal 4b (step S107).

  The caller terminals 4a and 4b may generate the communication session described above by performing direct communication between the caller terminals 4a and 4b. Alternatively, a communication relay device may be separately installed, and the caller terminals 4a and 4b may generate a communication session via the communication relay device and then perform communication via the communication relay device. .

  Here, an example of the configuration of the conversation record document editing screen will be described with reference to FIG. FIG. 7 is a diagram illustrating a specific example of the configuration of the conversation recording document editing screen data according to the first embodiment of the present invention. The conversation record document editing screen 600 shown in FIG. 7 includes embedded containers 610, 620, 630, and 640, and messages 601, 602, 603, and 604, which are messages indicating progress procedures. The embedded container 610 is an area for storing association information related to the progress procedure corresponding to the message 601. Similarly, the embedding container 620 is an area for storing association information relating to the corresponding progress procedure in the message 602, the embedding container 630 in the message 603, and the embedding container 640 in the message 604.

  The embedded container 610 includes an operation button 611, an operation button 612, and an operation button 613 for performing an operation for a call content extraction instruction, and a multimedia information icon 614 that is link information to already embedded multimedia information. indicate. That is, the multimedia information icon 614 is association information to communication information.

  For example, the user of the caller terminal 4a selects the multimedia information to be registered by pressing the operation button 612 with the input device, and the multimedia information for performing the call content extraction instruction is extracted. The extracted multimedia information can be registered. Further, the user of the caller terminal 4a can refer to the multimedia information linked to the multimedia information icon 614 by pressing the multimedia information icon 614 with the input device.

  Similarly, the embedded container 620 includes operation buttons 621, 622, and 623, the embedded container 630 includes operation buttons 631, 632, and 633, and the embedded container 640 includes operation buttons 641, 642, and 643. Is provided. The embedded containers 620, 630, and 640 are the same as the embedded container 610, and thus detailed description thereof is omitted.

  The operation buttons 611 and the like described above do not necessarily have the shape shown in FIG. The operation buttons 611 and the like described above may have any shape as long as they have a configuration capable of specifying the type of call content extraction instruction and instructing execution of the call content extraction process.

  Next, with reference to FIG. 3 and FIG. 8, in the present embodiment, an operation when capturing and embedding communication contents in the call execution application 43 or the data sharing application 44 in the conversation record document 360 will be described in detail. FIG. 8 is a sequence diagram showing the flow of the conversation record document update process of the communication management system 11 according to the first embodiment of the present invention.

  First, the caller terminal 4a receives an input of a call content extraction instruction operation from the caller via a screen (step S201). Specifically, the input / output unit 41 accepts a press of an arbitrary operation button on the conversation record document editing screen from the caller, and accepts it as a call content extraction instruction operation.

  Here, the call content extraction instruction includes, for example, a container identifier of an embedded container in which the extracted call content is to be embedded, and a call content extraction process type identifier indicating the type of call content extraction process to be performed.

  Also, as an example of the type of call content extraction processing, a bidirectional voice distribution data, a bidirectional video distribution data, a bidirectional text distribution data capture instruction during a button operation, or a background of a whiteboard sharing application at the time of a button operation There is an instruction to capture the document image data displayed on the screen.

  Next, the caller terminal 4a generates extracted information from the call contents (step S202). Specifically, the call content extraction unit 45 of the caller terminal 4a captures the communication content from the call execution application 43 or the data sharing application 44 in response to the call content extraction instruction and generates extraction information.

  Then, the caller terminal 4a transmits the container identifier and the extraction information to the conversation recording device 3 (step S203). Specifically, the call content extraction unit 45 transmits the captured extracted information to the conversation recording apparatus 3 together with the container identifier of the embedded container assigned to the button operated in step S201.

  The conversation recording device 3 registers the extracted information in the conversation recording document 360 and updates the screen data (step S204). Specifically, the extraction information embedding unit 32 of the conversation recording device 3 receives the container identifier and the extraction information from the caller terminal 4a. Then, the extracted information embedding unit 32 embeds the extracted information in the conversation recording document 360 held by the conversation recording document editing unit 31. In other words, the extraction information embedding unit 32 registers association information to the extraction information in the conversation recording document 360. At that time, the extraction information embedding unit 32 embeds the embedded container corresponding to the container identifier received from the caller terminal 4a among the embedded containers in the conversation record document 360.

  Note that the extraction information embedding unit 32 sets a prioritized caller terminal in advance when extraction information for the same container identifier is received almost simultaneously from a plurality of caller terminals such as the caller terminals 4a and 4b. Also good. Alternatively, all extraction information may be embedded.

  The extraction information embedding unit 32 may overwrite or additionally register the extraction information when the extraction information is further received from the caller terminal 4a for the embedded container in which the extraction information is already embedded. . Alternatively, the extraction information embedding unit 32 may refuse to embed extraction information.

  Then, the conversation record document editing unit 31 acquires the conversation record document 360 updated by the extraction information embedding unit 32. The conversation record document editing unit 31 updates the conversation record document edit screen data based on the updated conversation record document 360.

  Thereafter, the conversation recording device 3 transmits the updated screen data to the caller terminals 4a and 4b (step S205). Then, the caller terminals 4a and 4b display the received screen data on the screen (step S206). Thereby, the updated conversation record document edit screen is displayed on the screens of the caller terminals 4a and 4b.

  Next, with reference to FIG. 3 and FIG. 9, in this embodiment, an operation in the case where the agenda is changed during a call and the progress procedure of the conversation is changed will be described in detail. FIG. 9 is a sequence diagram showing the flow of the conversation recording template switching process of the communication management system 11 according to the first embodiment of the present invention.

  First, the caller terminal 4a displays a conversation record template list on the screen (step S301). At this time, the input / output unit 41 of the caller terminal 4a may display only the conversation recording template list 470, unlike step S101.

  Next, the caller terminal 4a receives an input of the talk record document switching operation from the caller, and transmits a talk record document switch instruction to the call control device 2 (step S302). At this time, the conversation record document switching instruction includes, for example, the terminal identifier of the caller terminal 4a that issued the instruction and the template identifier of the conversation record template 350 to be used after switching.

  Subsequently, the caller terminals 4a and 4b perform connection processing for conversation recording execution control via the call control device 2 (step S303). That is, the caller terminals 4a and 4b perform signaling for adjusting parameters related to conversation recording execution control. Here, when the session list 220 is configured to hold parameters related to conversation recording execution control, the previous session management unit 22 of the call control device 2 changes the parameters related to conversation recording execution control included in the session list 220. To do.

  Thereafter, the call state notification unit 23 of the call control device 2 transmits a conversation record document switching notification to the conversation recording device 3 (step S304). Here, the conversation record document switching notification includes, for example, a call session identifier, terminal identifiers of the caller terminals 4a and 4b, and a template identifier. The conversation record document switching notification may be transmitted from the call control unit 42 of the caller terminal 4a instead of from the call state notification unit 23.

  Subsequently, the conversation recording device 3 stores the conversation recording document 360 being edited (step S305). Specifically, first, the conversation recording document editing unit 31 of the conversation recording apparatus 3 receives a conversation recording document switching notification. Next, the conversation record document editing unit 31 outputs the conversation record document 360 being edited to the document storage unit 33. Then, the document storage unit 33 stores the acquired conversation record document 360 in the conversation record document storage unit 36.

  Then, the conversation recording device 3 generates a conversation recording document 360 and screen data based on the designated template (step S306). Specifically, the conversation recording document editing unit 31 of the conversation recording apparatus 3 receives the conversation recording document switching notification from the call state notification unit 23. Next, the conversation recording document editing unit 31 acquires the conversation recording template 350 corresponding to the template identifier included in the conversation recording document switching notification from the conversation recording template storage unit 35 via the conversation recording document switching unit 34. Then, the conversation record document editing unit 31 newly creates a conversation record document 360 and stores it in a memory (not shown) in an edited state. Thereafter, the conversation recording document editing unit 31 generates conversation recording document editing screen data.

  Furthermore, the conversation recording device 3 transmits a conversation recording document screen switching notification and the generated screen data to the speaker terminals 4a and 4b (step S307).

  The conversation record document editing unit 31 transmits an acquisition request for the screen data to the caller terminals 4 a and 4 b, and the caller terminals 4 a and 4 b that have received the acquisition request send the screen to the conversation recording device 3. Data acquisition processing may be performed.

  Alternatively, the caller terminals 4a and 4b may transmit the screen data from the conversation record document editing unit 31 in step S105 by performing reception preparation processing for the screen data in step S303.

  Finally, the caller terminals 4a and 4b display the received screen data on the screen (step S308). Specifically, the call control unit 42 of the caller terminal 4 a receives the conversation record document edit screen data from the conversation recording device 3. Then, the input / output unit 41 replaces the already displayed conversation record document edit screen data with the conversation record document edit screen data received immediately before. Further, the screen data is displayed on the screen for the caller terminal 4b as well as the caller terminal 4a. Note that step S308 need not be executed at the caller terminals 4a and 4b at the same time.

  Next, with reference to FIG.3 and FIG.10, the operation | movement in the case of complete | finishing a telephone call in a present Example is demonstrated in detail. FIG. 10 is a sequence diagram illustrating the flow of processing at the end of a call in the communication management system 11 according to the first embodiment of the present invention.

  First, the caller terminal 4a receives an input of a call end instruction operation from the caller via the screen (step S401). Specifically, the input / output unit 41 receives an input of an operation corresponding to the call end on the conversation record document edit screen such as closing the screen from the caller, and receives the input as a call end instruction operation.

  Next, the caller terminals 4a and 4b perform a call end process via the call control device 2 (step S402). In other words, the caller terminal 4 a performs signaling for terminating the call with the caller terminal 4 b via the call control device 2.

  At this time, the caller terminals 4a and 4b may exchange various parameters directly between the terminals via the communication control device 2 like a telephone. Alternatively, the caller terminals 4a and 4b may take a form in which each terminal performs signaling with the communication control device 2 like a system generally called a Web conference system.

  As a result of the signaling, when the call can be terminated, the session management means 22 of the communication control device 2 deletes the call session identifier and the information of the caller terminals 4a and 4b held in the session list 220, End call state management.

  In addition, as a mechanism for starting the above-described call state management, the following may be used. First, the session management unit 22 has a communication connection status flag in the information regarding the caller terminal in the session list 220. Next, when it becomes possible to end the call, the session management unit 22 changes the state flag and ends the call state management. The session management unit 22 may continue to hold the call session identifier and the information on the caller terminal 4 in the session list 220 even after the call is ended.

  Next, the call state notification unit 23 of the call control device 2 transmits a call end notification to the conversation recording device 3 (step S403). Here, the call end notification includes, for example, a call session identifier. Note that the call end notification may be transmitted not from the call state notification unit 23 but from the call control unit 42 of the caller terminal 4a that has executed Step S401.

  Next, the conversation recording apparatus 3 transmits the conversation record document editing end notification generated to the caller terminals 4a and 4b (step S404). Specifically, the conversation record document editing unit 31 of the conversation recording device 3 receives the call end notification and transmits the conversation record document edit end notification to the caller terminals 4a and 4b.

Then, the caller terminals 4a and 4b delete the screen data from the screen (step S405). Specifically, the input / output unit 41 of the caller terminal 4a receives a conversation record document editing end notification. Then, the input / output unit 41 deletes the conversation record document edit screen displayed on the screen.
For the caller terminal 4b, the screen data is deleted from the screen in the same manner as the caller terminal 4a. Note that step S405 need not be executed simultaneously at the caller terminals 4a and 4b.

  Further, the conversation record document editing unit 31 of the conversation recording device 3 stores the conversation record document 360 being edited in the conversation record document storage unit 36, and finishes editing the conversation record document 360 (step S406). Steps S405 and S406 may be executed in any order.

  Finally, the caller terminals 4a and 4b end the currently executed call execution application 43 and data sharing application 44 (step S407).

  The conversation recording device 3 includes document distribution means for distributing the conversation recording document 360 stored in the conversation recording document storage unit 36 to an external terminal, or document sharing means for sharing the conversation recording document 360 among a plurality of terminals. Further, it may be provided. As a result, the conversation record document 360 can be shared among many terminals including the caller terminals 4a and 4b.

  As described above, according to the present embodiment, the conversation can be advanced while clarifying the main points of the discussion in accordance with the ad hoc communication progress framework that is the guideline information on how to proceed with the conversation presented on the conversation record document editing screen. Thus, it is possible to improve the efficiency of the progress of the conversation. In addition, it becomes possible to use an optimal ad hoc communication progress framework that follows discussion procedures such as reporting, consultation, contact, review, and brainstorming at the start of a conversation without preparation. In addition, when changing the agenda during a call, the ad hoc communication progress framework can be flexibly changed so as to follow the progress of the discussion, so that it can be flexibly adapted to various ad hoc conversations that are conducted every day. It becomes possible to respond. Furthermore, it is possible to provide a mechanism capable of recording the conversation content on the spot with a simple operation in various places of the presented ad hoc communication progress framework. Thereby, during the conversation, it is possible to efficiently create a conversation record document in which the main points are arranged, and the trouble of creating the conversation record document can be greatly reduced.

<Example 2>
Example 2 of the communication management system according to this exemplary embodiment will be described below. FIG. 11 is a block diagram of the overall configuration of the communication management system 12 according to the second embodiment of the present invention. The communication management system 12 according to the second embodiment of the present invention is replaced with the caller terminals 4c and 4d in which a data processing unit 48 described later is added to the caller terminals 4a and 4b, as compared with FIG. 3 of the first embodiment. is there. Since other configurations are the same as those in FIG. 3, the description thereof is omitted below.

  The data processing unit 48 performs data processing such as voice text conversion, image format conversion, or partial extraction on the extracted information generated by the call content extraction unit 45.

  Next, with reference to FIG. 11 and FIG. 12, an operation in the case where the communication contents in the call execution application 43 or the data sharing application 44 are captured and embedded in the conversation record document in the present embodiment will be described in detail. FIG. 12 is a sequence diagram illustrating the flow of the conversation record document update process of the communication management system 12 according to the second embodiment of the present invention. In the following description, differences from FIG. 8 will be mainly described, and detailed description of similar processing will be omitted.

  First, the caller terminal 4a receives an input of a call content extraction instruction and a data processing instruction operation from the caller via a screen (step S501). Specifically, the input / output unit 41 accepts a press of an arbitrary operation button on the conversation record document editing screen from the caller, and accepts it as a call content extraction instruction operation. At that time, the input / output unit 41 instructs the processing method of the extracted information from which the content of the call is extracted, and the method of embedding data in the conversation record document such as whether to embed the extracted information together with the processing information generated as a result of processing. Is accepted as a data processing instruction operation.

  Next, the caller terminal 4a generates extracted information from the content of the call in the same manner as in step S202 of FIG. 8 (step S502).

  Then, the caller terminal 4a generates processing information from the extracted information (step S503). Specifically, the data processing unit 48 of the caller terminal 4a processes the extracted information generated by the call content extracting unit 45 according to the processing method specified in step S501, and generates processed information. Here, the processing method may be, for example, speech text conversion, image format conversion, or partial extraction.

  Next, the caller terminal 4a transmits the container identifier, extraction information, and processing information to the conversation recording device 3 (step S504). Specifically, the call content extraction unit 45 of the caller terminal 4a extracts the extracted information and processing information together with the container identifier assigned to the button operated in step S501 in accordance with the content of the data embedding method in step S501. Is transmitted to the conversation recording device 3.

  Then, steps S505 to S507 are the same as the processes of steps S204 to S206 in FIG.

  As described above, according to the present embodiment, when a user other than the caller or the caller refers to the conversation record document later, the contents of the multimedia information embedded in the text base can be easily confirmed. Can be able to. The contents can be easily confirmed even in a user terminal that does not have a function of referring to some multimedia information or has a limited screen size. Thereby, it becomes possible to improve the accessibility of the user to the conversation record document.

<Other examples>
According to the embodiment of the present invention described above, after a real-time interactive communication, when a participant reviews or a member other than the participant refers to, the main points of the discussion made in the real-time interactive communication are in line with the context. It can be presented in a structured form in an easy-to-understand manner.

  In addition, the embodiment of the present invention has an effect that the capacity for recording multimedia information can be reduced by extracting and processing the multimedia information recorded at the time of the conference.

  Therefore, when communicating to other members after real-time two-way communication, other members do not need to listen to recorded voices one by one, and the main points of the discussion made in real-time two-way communication are structured according to the context. It can be presented in an easy-to-understand format.

  Further, in the embodiment of the present invention, an ad hoc communication progress framework, which is guideline information on how to proceed with a conversation, can be presented to the user in real-time two-way communication such as telephone calls and instant messages that are discussed in an ad hoc manner.

  Furthermore, the present invention is not limited to the above-described embodiments, and various modifications can be made without departing from the gist of the present invention described above.

It is a block diagram which shows the structure of the communication management system concerning Embodiment 1 of this invention. It is a flowchart figure which shows the communication management process concerning Embodiment 1 of this invention. It is a block diagram which shows the whole structure of the communication management system concerning Example 1 of this invention. It is a figure which shows the specific example of the template concerning Example 1 of this invention. It is a figure which shows the specific example of the template concerning Example 1 of this invention. It is a sequence diagram which shows the flow of a process at the time of the telephone call start of the communication management system concerning Example 1 of this invention. It is a figure which shows the specific example of a structure of the conversation recording document edit screen data concerning Example 1 of this invention. It is a sequence diagram which shows the flow of the update process of the conversation recording document of the communication management system concerning Example 1 of this invention. It is a sequence diagram which shows the flow of the switching process of the conversation recording template of the communication management system concerning Example 1 of this invention. It is a sequence diagram which shows the flow of a process at the time of the telephone call end of the communication management system concerning Example 1 of this invention. It is a block diagram which shows the whole structure of the communication management system concerning Example 2 of this invention. It is a sequence diagram which shows the flow of the update process of the conversation recording document of the communication management system concerning Example 2 of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Communication management system 100 Network 200 Template notification part 300 Template memory | storage part 310 Template 320 Template 410 1st terminal 420 2nd terminal 11 Communication management system 12 Communication management system 1 Network 2 Call control apparatus 21 Connection control part 22 Session management part 220 Session List 23 Call Status Notification Unit 3 Conversation Recording Device 31 Conversation Record Document Editing Unit 32 Extracted Information Embedding Unit 33 Document Storage Unit 34 Conversation Record Document Switch Unit 35 Conversation Record Template Storage Unit 350 Conversation Record Template 36 Conversation Record Document Storage Unit 360 Conversation record document 4a Caller terminal 4b Caller terminal 4c Caller terminal 4d Caller terminal 41 Input / output unit 42 Call control unit 43 Call execution application Application 44 data sharing application 45 conversation content extraction unit 46 conversation record document selection unit 47 storage unit 470 conversation record template list 48 data processing unit 501 conversation record template 511 conversation record guidance information description sheet 521 embedded container 522 embedded container 531 extraction information embedded Section 532 Extracted information embedding section 533 Extracted information embedding section 600 Conversation record document edit screen 601 Message 602 Message 603 Message 604 Message 610 Embedded container 611 Operation button 612 Operation button 613 Operation button 614 Multimedia information icon 620 Embedded container 621 Operation button 622 Operation button 623 Operation button 630 Embedded container 631 Operation button 632 Operation button 63 Operation button 640 embedded container 641 operation button 642 operation button 643 operation button

Claims (43)

It is possible to register association information for communication information used for communication between a first terminal and a second terminal via a network, and to store a plurality of types of templates in which a general conversation progress procedure in communication is predetermined. A template storage unit,
A communication comprising a template notification unit that reads an arbitrary template from the template storage unit and notifies the first terminal and the second terminal in response to a request from the first terminal or the second terminal. Management system.   The template displays a general conversation progress procedure in the communication in chronological order, and displays the registration area of the association information on the first terminal or the second terminal for each progress procedure. The communication management system according to claim 1, wherein the communication management system is display information.   The communication management system according to claim 2, wherein the template includes a command unit that requests a recording process for the communication information for each registration area.   The communication management system according to claim 3, wherein the command unit includes a plurality of command units corresponding to data types of the communication information.   The template notification unit, when communication via the network between the first terminal and the second terminal is performed based on the template, from the first terminal or the second terminal 5. The method according to claim 1, wherein a template different from the template used for the communication is read from the template storage unit and notified to the first terminal and the second terminal in response to the request. The communication management system described.   A storage unit that receives communication information from the first terminal or the second terminal, generates communication record information in which association information for the communication information is registered in the template, and stores the communication record information; The communication management system according to any one of claims 1 to 5. The template storage unit further stores identification information for identifying a template,
The communication according to any one of claims 1 to 6, wherein the first terminal or the second terminal acquires the identification information from the template storage unit and makes the request based on the identification information. Management system.   The communication management system according to claim 1, wherein the first terminal or the second terminal transmits extracted information extracted from input information for the template as the communication information.   The first terminal or the second terminal generates speech / text conversion, image format conversion, or partially extracted processing information for the extracted information, and transmits the processing information in the communication information. The communication management system according to claim 8.   The communication management system according to claim 6, wherein the storage unit transmits the communication record information to the terminal in response to a reference request for the communication record information from an arbitrary terminal.   The communication management system according to claim 6 or 10, wherein the storage unit encrypts the communication record information when storing the communication record information.   The communication management system according to claim 6, wherein the storage unit adds access authority information to the communication record information when storing the communication record information. It is possible to register association information for communication information used for communication between a first terminal and a second terminal via a network, and to store a plurality of types of templates in which a general conversation progress procedure in communication is predetermined. A template storage unit,
A communication comprising a template notification unit that reads an arbitrary template from the template storage unit and notifies the first terminal and the second terminal in response to a request from the first terminal or the second terminal. Management device.   The template displays a general conversation progress procedure in the communication in chronological order, and displays the registration area of the association information on the first terminal or the second terminal for each progress procedure. The communication management device according to claim 13, wherein the communication management device is display information.   The communication management apparatus according to claim 14, wherein the template includes a command unit that requests a recording process for the communication information for each registration area.   The communication management device according to claim 15, wherein the command unit includes a plurality of command units corresponding to data types of the communication information.   The template notification unit, when communication via the network between the first terminal and the second terminal is performed based on the template, from the first terminal or the second terminal The template according to any one of claims 13 to 16, wherein a template different from the template used for the communication is read from the template storage unit and notified to the first terminal and the second terminal in response to the request. The communication management device described.   A storage unit that receives communication information from the first terminal or the second terminal, generates communication record information in which association information for the communication information is registered in the template, and stores the communication record information; The communication management device according to any one of claims 13 to 17. A template storage unit capable of registering association information for communication information used for communication with other terminals via a network, and storing a plurality of types of templates in which a general conversation progress procedure in communication is predetermined; ,
In response to a request from itself or the other terminal, a template notification unit that reads an arbitrary template from the template storage unit and notifies the self and the other terminal;
An input / output unit that performs display based on the template and receives input of the communication information;
An information terminal comprising: a transmission unit that transmits the communication information received by the input / output unit to the other terminal.   The template is display information that causes the progress procedure of the communication to be displayed in chronological order and that the registration area of the association information is displayed on its own or the second terminal for each progress procedure. 19. The information terminal according to 19.   The information terminal according to claim 20, wherein the template includes a command unit that requests a recording process for the communication information for each registration area.   The information terminal according to claim 21, wherein the command unit includes a plurality of command units corresponding to data types of the communication information.   The template notification unit is used for communication in response to a request from itself or the other terminal when communication with the other terminal via the network is performed based on the template. The information terminal according to any one of claims 19 to 22, wherein a template different from a template is read from the template storage unit and notified to itself and the other terminal.   20. A storage unit for acquiring communication information from itself and the other terminal, generating communication record information in which association information for the communication information is registered in the template, and storing the communication record information is further provided. 24. The information terminal according to any one of 23. The template storage unit further stores identification information for identifying a template,
The information terminal according to any one of claims 19 to 24, wherein the transmission unit acquires the identification information from the template storage unit and makes the request based on the identification information.   The information terminal according to any one of claims 19 to 25, wherein the transmission unit transmits extracted information extracted from input information for the template as the communication information.   27. The information according to claim 26, wherein the transmission unit generates processing information obtained by performing speech text conversion, image format conversion, or partial extraction on the extracted information, and transmits the processing information included in the communication information. Terminal. A communication management device that executes communication between the first terminal and the second terminal via the network, receiving a request from the first terminal or the second terminal;
A template storage for storing a plurality of types of templates in which the communication management apparatus can register association information for communication information used for the communication in response to the request, and a general conversation progress procedure in the communication is predetermined. A template transmission step of reading an arbitrary template from the unit and transmitting the read template to the first terminal and the second terminal.   The template displays a general conversation progress procedure in the communication in chronological order, and displays the registration area of the association information on the first terminal or the second terminal for each progress procedure. The communication management method according to claim 28, wherein the communication management method is display information.   30. The communication management method according to claim 29, wherein the template includes a command unit that requests a recording process for the communication information for each registration area.   The communication management method according to claim 30, wherein the command unit includes a plurality of command units corresponding to data types of the communication information.   The template transmission step includes a template used for the communication in response to the request when communication via the network between the first terminal and the second terminal is performed based on the template. 32. The communication management method according to claim 28, wherein a template different from the template is read from the template storage unit and transmitted to the first terminal and the second terminal.   The communication management device receives communication information from the first terminal or the second terminal, generates communication record information in which association information for the communication information is registered in the template, and stores the communication record information The communication management method according to any one of claims 28 to 32, further comprising a storing step. The first terminal or the second terminal obtaining identification information for identifying the template from the template storage unit;
34. The template requesting step according to claim 28, further comprising: a template requesting step in which the first terminal or the second terminal requests a template corresponding to the identification information based on the identification information. Communication management method.   35. The extraction information transmission step according to claim 28, further comprising: an extraction information transmission step in which the first terminal or the second terminal transmits extraction information extracted from input information for the template as the communication information. Communication management method.   The first terminal or the second terminal generates speech text conversion, image format conversion, or partially extracted processing information for the extracted information, and transmits the processing information included in the communication information 36. The communication management method according to claim 35, further comprising a processing information transmission step.   The communication management method according to claim 33, further comprising a step of transmitting the communication record information to the terminal in response to a reference request for the communication record information from an arbitrary terminal. A request for a template capable of registering association information for communication information used for communication via a network between a first terminal and a second terminal and having a general conversation progress procedure in communication defined in advance, Processing received from the first terminal or the second terminal;
In response to the request, a template transmission process of reading an arbitrary template from a template storage unit that stores a plurality of types of templates and transmitting the read template to the first terminal and the second terminal, A communication management program for causing a data processing device to execute a communication management process including the same.   The template is display information that displays the progress procedure of the communication in time series, and displays the registration area of the association information on the first terminal or the second terminal for each progress procedure. The communication management program according to claim 38, wherein   40. The communication management program according to claim 39, wherein the template includes a command unit that requests a recording process for the communication information for each of the registration areas.   41. The communication management program according to claim 40, wherein the command unit includes a plurality of command units corresponding to data types of the communication information.   The template transmission process is performed when the communication via the network between the first terminal and the second terminal is performed based on the template from the first terminal or the second terminal. 42. The method according to any one of claims 38 to 41, wherein a template different from the template used for the communication is read from the template storage unit and transmitted to the first terminal and the second terminal in response to the request. The communication management program described.   A storage process for receiving communication information from the first terminal or the second terminal, generating communication record information in which association information for the communication information is registered in the template, and storing the communication record information; The communication management program according to any one of claims 38 to 42.

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