JP2009181273A - Merchandise evaluation information management server, and merchandise evaluation information management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide evaluation information acquired by objectively evaluating merchandise information to a consumer or a merchandise maker, and to easily determine the accuracy of merchandise information, and to promote the improvement of the merchandise information. <P>SOLUTION: A merchandise evaluation information management server 10 receives merchandise-categorized evaluation information indicating the individual evaluation of merchandise information by a consumer X from a consumer terminal 41 to be used by a consumer X through a communication network 50, and generates merchandise evaluation information based on one or more received merchandise-categorized evaluation information, and provides the merchandise evaluation information of the request object merchandise through the communication network 50 in response to the provision request of the merchandise evaluation information. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a product evaluation information management server that manages product evaluation information indicating evaluation of product information related to food or beverage products, and a product evaluation information management system including the server.

  Conventionally, when disclosing information on products such as foods and beverages, manufacturing information created by a product manufacturer is used. However, there is a possibility that the manufacturing information created by the product manufacturer is insufficient or that the manufacturing information is incorrect. For this reason, the disclosed product information may remain frustrated and anxious for consumers.

  Patent Document 1 discloses a food information provision system that retrieves history information and provides it to consumers in response to inquiries such as histories related to products from consumers. Patent Document 2 discloses a product information disclosure system that provides food information registered by a producer to consumers.

JP 2002-297700 A JP 2002-366624 A

  However, in the conventional system described above, information such as products and product history can be browsed on the consumer side, but it is possible to determine the accuracy of disclosure content and disclosure range in product information created by the product manufacturer side. There was a problem that I could not.

  The present invention solves the above-described problems, provides evaluation information in which product information disclosed for products such as food is objectively evaluated to consumers and product manufacturers, and easily determines the appropriateness of product information. It is an object of the present invention to enable improvement of product information.

  The merchandise evaluation information management server of the present invention is a merchandise evaluation information management server that manages merchandise evaluation information indicating an evaluation of merchandise information related to food or beverage merchandise, and the consumption from the consumer terminal used by the consumer Product individual evaluation information receiving means for receiving product individual evaluation information indicating individual evaluation of the product information by a person via a communication network, and product evaluation information generating means for generating product evaluation information based on the product individual evaluation information And product evaluation information providing means for providing product evaluation information of the requested product via a communication network in response to a request for providing product evaluation information.

  By configuring as described above, it is possible to provide consumers and product manufacturers with evaluation information that objectively evaluates product information disclosed for products such as food, and to easily determine the appropriateness of product information. Can improve the product information.

  A product evaluation sheet transmitting means for transmitting the product evaluation sheet for inputting an individual evaluation of the product information in response to a request for providing a product evaluation sheet presenting a consumer ID from the consumer terminal; The individual evaluation information receiving means may be configured to receive individual evaluation information indicated by the individual evaluation input to the product evaluation sheet.

  The product evaluation sheet is preferably provided with an input area for inputting a product code that can identify a product indicated by the product information, a method for browsing the product information, and a satisfaction level of the product information. It is preferable that the product evaluation sheet is further provided with an input area for inputting a purchase intention indicating whether or not to purchase the product indicated by the product information in the future.

  The product evaluation information generation means may be configured to generate product evaluation information including the satisfaction result totalization information based on product individual evaluation information including the same product code.

  It is preferable that the product evaluation information generation unit derives the satisfaction result tabulation results for each method of browsing product information.

  The product evaluation information generation means calculates a product recovery risk rate based on a product manufacturing date, product information disclosure date, product recovery presence / absence, and product evaluation information generation date, and includes the calculated product recovery risk rate You may be set as the structure which produces | generates evaluation information.

  The product evaluation information providing means may be configured to generate a product evaluation information browsing screen on which product evaluation information of the requested product is posted and to transmit the generated product evaluation information browsing screen.

  Moreover, the product evaluation information management system of the present invention includes a product evaluation information management server that manages product evaluation information indicating evaluation of product information related to food and beverage products, and a consumer terminal used by a consumer. In the evaluation information management system, the product evaluation information management server receives product individual evaluation information indicating individual evaluation of the product information by the consumer from the consumer terminal via a communication network. Based on the receiving means, the product evaluation information generating means for generating the product evaluation information based on the individual product evaluation information, and in response to the provision request for the product evaluation information, the product evaluation information of the requested product is sent via the communication network. The product evaluation information providing means to be provided is included.

  According to the present invention, it is possible to provide evaluation information in which product information disclosed for a product such as food is objectively evaluated to consumers and product manufacturers, and to easily determine the accuracy of the product information. And improve product information.

Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
FIG. 1 is a block diagram showing an example of the configuration of a product evaluation information management system 100 according to an embodiment of the present invention. As shown in FIG. 1, the product evaluation information management system 100 includes a product evaluation information management server 10, a product information management server 20, product manufacturer terminals 31 to 3N (N = 1, 2,...), And consumption. User terminals 41 to 4N (N = 1, 2,...). The product evaluation information management server 10, the product information management server 20, the product manufacturer terminals 31 to 3N, and the consumer terminals 41 to 4N are each connected to a communication network 50 such as the Internet, for example.

  The product evaluation information management server 10 and the product information management server 20 are each configured by an information processing device such as a WWW server. The product manufacturer terminals 31 to 3N and the consumer terminals 41 to 4N are each configured by an information processing device such as a personal computer.

  The product evaluation information management server 10 is a server managed by, for example, a system administrator of the product evaluation information management system 100, collects individual product evaluation information from each consumer, generates product evaluation information, and provides product evaluation information. And a function for executing various processes.

  The product evaluation information management server 10 includes a product evaluation information storage DB 11 in which various types of information related to product evaluation such as product individual evaluation information and product evaluation information are stored. “Product evaluation information” means information indicating evaluation of product information disclosed for each product. “Individual product evaluation information” means information indicating evaluation of product information individually determined by each consumer. The product evaluation information storage DB 11 may be inside or outside the product evaluation information management server 10.

  The merchandise information management server 20 is managed by a merchandise manufacturer or retail store, for example, and has a function of accumulating merchandise information of each merchandise and executing various processes such as providing merchandise information to consumers. The product information management server 20 includes a product information storage DB 21 in which product information is stored. The “product information” includes various information related to the product such as the product name, appearance photograph, raw material, content component, release date, sales area, sales performance, expiration date, product manufacturer, and the like. The product information storage DB 21 may be inside or outside the product information management server 20.

  For example, a plurality of product information management servers 20 may be provided for each product manufacturer, each retail store, and the like. One merchandise information management server 20 may be managed by a plurality of merchandise manufacturers and retail stores.

  The product manufacturer terminals 31 to 3N are terminal devices managed by a product manufacturer that manufactures and produces products such as foods and beverages. In addition, each of the consumer terminals 41 to 4N is a terminal device managed by the consumer.

  FIG. 2 is an explanatory diagram illustrating an example of a product label affixed to a product or a product packaging. As shown in FIG. 2, the label information printed on the product label includes the product name of the corresponding product (for example, bento A, fried noodles, roast chicken, etc.), an in-store code that is an identification code assigned to the store, The price of the product (for example, the price per unit if the price varies depending on the number, the price per unit weight if the price varies depending on the weight), processing date, expiry date, material / amount, specification, applicable product Various kinds of information such as product code information (for example, barcode) indicating the product code is included. The content of the label information varies depending on the corresponding product, the store that sells the product, the product manufacturer, and the like. For example, the label information may include information such as recipe data indicating the recipe of the corresponding product. The label information is an example of product information.

Next, the operation of the product evaluation information management system 100 of this example will be described.
FIG. 3 is a flowchart showing an example of product evaluation information generation processing in the product evaluation information management system 100 of this example. Here, a case where product individual evaluation information is acquired from the consumer terminal 41 operated by the consumer X and product evaluation information reflecting the product individual evaluation information is generated will be described as an example.

  In the product evaluation information generation process, first, the consumer terminal 41 accesses the product evaluation information management server 10 according to the operation of the consumer X, and presents a consumer ID given to the consumer X in advance. Then, a request for providing a product evaluation sheet is made (step S101). The consumer ID is an identification code that can uniquely identify each consumer.

  Upon receiving the request for provision of the product evaluation sheet, the product evaluation information management server 10 generates a product evaluation sheet and transmits it to the consumer terminal 41 (step S102).

  When the product evaluation sheet is received from the product evaluation information management server 10 (step S103), the consumer terminal 41 displays the received product evaluation sheet on the display device provided therein (step S104).

  For example, as shown in FIG. 4, the product evaluation sheet is provided with a consumer ID display area 101 for displaying a consumer ID, a product individual evaluation information input area 102, and a completion button 103. In this example, the product individual evaluation information input area 102 includes a product code input area for inputting a product code, a product name display area for displaying a product name, a product manufacturer display area for displaying a product manufacturer, and a purchase store. A purchase store input area for inputting, a browsing method input area for inputting a product information browsing method, a satisfaction input area for inputting product information satisfaction, and a purchase intention input area for inputting future purchase intentions are provided. It has been.

  The consumer X is a manufacturer site (a website managed by a product manufacturer that produces and manufactures the product) or a purchase store site (a website managed by the store that purchased the product) established by the product related information management server 20. ), Or after browsing the product information posted on the product label attached to the product or product packaging, the product evaluation information management server 10 is accessed and the product information is displayed on the product evaluation sheet. Enter the evaluation contents of.

  The consumer terminal 41 receives the evaluation content of the product information input by the consumer X, displays the received input information in the corresponding input area, and displays related information as necessary (step S105).

  Here, the consumer X purchases the lunch box A manufactured by the retail store A at the retail store A, and evaluates the product information posted on the product label (see FIG. 2) affixed to the lunch box A. The case will be described in detail as an example.

  First, the consumer X inputs the 13-digit product code “4123456123456” displayed on the product label in the product code input area. You may make it read a merchandise code using a barcode reader. The input product code is displayed in a product code input area, for example, as shown in FIG. Further, in response to the input of the product code, as shown in FIG. 5, the product name and the product manufacturer indicated by the product code are displayed in the product name display area and the product manufacturer display area.

  Next, as shown in FIG. 6, the consumer X inputs the purchase store A where the lunch box A is purchased into the purchase store input area. If the merchandise information is simply viewed on the merchandise label or site without purchasing the lunch A, nothing is entered in the purchase store input area. In addition, the consumer X inputs “product label” as the product information browsing method in the browsing method input area.

  Further, the consumer X inputs the satisfaction level in the satisfaction level input area as an evaluation of the content of the product information. In this example, the degree of satisfaction is determined by each consumer in the range of −50 to +50. When the satisfaction level is low, the value is low, and when the satisfaction level is high, the value is high. Here, it is assumed that the consumer X inputs +35 as the satisfaction level.

  Then, the consumer X determines whether or not to purchase the lunch box A in the future, and inputs the result into the purchase intention input area. As this determination result, in this example, it is assumed that any one of “purchase”, “do not purchase”, and “buy when product information is improved” is accepted. When it is determined that the content of the product information is appropriate and the corresponding product is safe, it is predicted that “purchase” is selected. Further, when it is determined that the content of the product information is inappropriate or has a serious error, it is predicted that “do not purchase” is selected. Furthermore, when it is determined that the content of the product information is slightly incomplete, it is predicted that “buy when the product information is improved” is selected.

  As the consumer X inputs to each item as described above, the evaluation content of the product information is input to each area of the product evaluation sheet, for example, as shown in FIG. When the consumer X completes the input to the product individual evaluation information input area 201, the consumer X presses the completion button 103.

  When the completion button 103 is pressed, the consumer terminal 41 transmits the product individual evaluation information input in the product individual evaluation information input area 201 to the product evaluation information management server 10 together with the consumer ID of the consumer X ( Step S106).

  Upon receiving the product individual evaluation information and the consumer ID (Step S107), the product evaluation information management server 10 associates the received product individual evaluation information with the consumer ID and stores it in the product evaluation information storage DB 11 (Step S108). ).

  Next, the product evaluation information management server 10 updates the product evaluation information for the product indicated by the product individual evaluation information (step S109). For example, as shown in FIG. 7, the product evaluation information is information in which a product name, a product code, a product manufacturer, a product information satisfaction average for each product information browsing method, and the like are associated with each product. Although not shown in FIG. 7, the total number of purchase intentions for each product information browsing method (for example, among the viewers of product labels, 50 “Purchase”, 5 “Do not purchase”, “Improved Other information such as “total purchases such as“ purchase once ”” may be associated. Here, the evaluation result is shown by the average satisfaction degree of the product information, but the evaluation result of the product information may be shown by a satisfaction distribution graph or the like.

  In step S109, the product evaluation information management server 10 calculates the received product individual evaluation information by calculating a product information satisfaction average from all the stored product individual evaluation information including the received product individual evaluation information. New product evaluation information is derived based on all the individual product evaluation information included. When the product evaluation information is updated, the product evaluation information management server 10 stores the updated product evaluation information in the product evaluation information storage DB 11 (step S110).

  As described above, the product evaluation information management server 10 collects product individual evaluation information from each consumer, and generates and stores product evaluation information for each product. Note that the execution timing of the product evaluation information generation process (step S109) is not every time the product individual evaluation information is received, but every predetermined period (one hour, one day, etc.) or there is a request for provision of product evaluation information. It may be another timing such as when it is received (when a request of step S201 described later is received).

  FIG. 8 is a flowchart showing an example of product evaluation information provision processing in the product evaluation information management system 100 of this example. Here, a case where product evaluation information is provided in response to a request for providing product evaluation information from the consumer terminal 41 operated by the consumer X will be described as an example.

  In the product evaluation information providing process, first, the consumer terminal 41 accesses the product evaluation information management server 10 in response to the operation of the consumer X, and the consumer ID of the consumer X and the product code ( If the product can be identified, it may be other information such as a product name), and a request for providing product evaluation information is made (step S201).

  Upon receiving the request for providing the product evaluation information, the product evaluation information management server 10 generates a product evaluation information browsing screen on which the product evaluation information is posted and transmits it to the consumer terminal 41 (step S202). In step S202, the product evaluation information management server 10 reads product evaluation information including the received product code from the product evaluation information registration table (see FIG. 7), and product evaluation information provided with a display area for the read product evaluation information. Generate a browsing screen.

  When the consumer terminal 41 receives the product evaluation information browsing screen from the product evaluation information management server 10 (step S203), the consumer terminal 41 displays the received product evaluation information browsing screen on its own display device (step S204).

  FIG. 9 is an explanatory diagram illustrating an example of a product evaluation information browsing screen. On the product evaluation information browsing screen, as shown in FIG. 9, the consumer ID display area 201 for displaying the consumer ID of the consumer X who is the requester, and information (product code, product name) about the product to be evaluated , A product maker), an evaluation target product display area 202, and a product evaluation information display area 203 for displaying the evaluation content of the product.

  In the product evaluation information display area 203, the satisfaction index (satisfaction average value) for each browsing method, the number of individual evaluations used to calculate each satisfaction index, the ratio of each purchase intention decision, the product recovery risk rate, etc. Display area is provided.

  In this example, the “product recovery risk rate” is (“the number of days from the date when the product is manufactured until the date when the standard of the product (product information) is disclosed to the consumer” / “the product is manufactured The number of days from the start date to the date when the product is collected ") × 100 [%]. “The number of days from the date when the product is manufactured to the date when the product is collected” is “the number of days from the date when the product is started to the present” for products that have not been collected. It will be. The smaller the value of this “product recovery risk rate”, the lower the risk of being sold without being collected for a long time, and the higher the value, the greater the risk that the period has not passed since the start of sales. .

  In this example, for each product, the product evaluation information management server 10 “date of product manufacture start”, “date of product specifications disclosed to consumers”, “whether product collection has occurred or not ”And“ the date on which the product is collected ”when the product is collected are collected in advance from each of the product manufacturer terminals 31 to 3N and stored in the product evaluation information storage DB 11 in association with the product code. Then, the product evaluation information management server 10 calculates a “product recovery risk rate” by using the information stored in the product evaluation information storage DB 11 when generating the product evaluation information browsing screen in step S202.

  FIG. 9 illustrates a product evaluation information browsing screen on which product evaluation information for each product is posted. However, a product evaluation information browsing screen on which product evaluation information for a plurality of products is posted for each product manufacturer is generated and provided. You may make it do.

  In the above-described embodiment, the example in which the product evaluation information is provided to the consumer has been described. However, the product evaluation information may be provided to the product manufacturer. In this case, for example, in response to a request from the product maker terminal 31, the product maker managing the product maker terminal 31 may generate and provide product evaluation information for each product manufactured and produced.

  As described above, in the above-described embodiment, the product evaluation information management server 10 that manages the product evaluation information indicating the evaluation of the product information related to the food or beverage product is used by the consumer X. Receiving product individual evaluation information indicating individual evaluation of product information by the consumer X from the terminal 41 via the communication network 50, generating product evaluation information based on the received one or more product individual evaluation information, Since the product evaluation information of the requested product is provided via the communication network 50 in response to the request for providing the product evaluation information, the product information disclosed for the product such as food was objectively evaluated. Providing evaluation information to consumers and product manufacturers so that the accuracy of product information can be easily judged and to improve product information That.

  That is, providing product evaluation information in which the product information is objectively evaluated based on the individual product evaluation information determined by each consumer on the content and disclosure range of the product information disclosed for the product such as food If it is provided to the consumer, the consumer can easily determine the appropriateness of the product information, and if it is provided to the product manufacturer, the product information of the product that he / she manufactures and produces Evaluation can encourage improvement of product information.

  Moreover, in one embodiment mentioned above, the merchandise evaluation information management server 10 inputs the individual evaluation of merchandise information according to the provision request of the merchandise evaluation sheet which presented the consumer ID from the consumer terminal 41. Since the product evaluation sheet is transmitted and the individual evaluation information indicated by the individual evaluation input to the product evaluation sheet is received, the product individual evaluation information can be easily collected.

  In the above-described embodiment, the product evaluation sheet is provided with an input area for inputting a product code that can identify the product indicated by the product information, a method for browsing the product information, and a satisfaction level of the product information. As a result, the individual product evaluation information can be appropriately collected.

  In the above-described embodiment, the product evaluation sheet is provided with an input area for inputting a purchase intention indicating whether or not to purchase the product indicated by the product information in the future. Individual evaluation information can be collected.

  In the above-described embodiment, since the product evaluation information management server 10 generates product evaluation information including the total result of satisfaction based on the product individual evaluation information including the same product code, It is possible to easily confirm the evaluation of the product information based on the total value of the satisfaction level and the distribution graph.

  Further, in the above-described embodiment, the product evaluation information management server 10 is configured to derive the satisfaction total result for each product information browsing method, and therefore the satisfaction level is calculated for each product information browsing method. The result can be referred to as the evaluation result of the product information, and the evaluation of the product information can be determined more accurately.

  Further, in the above-described embodiment, the product evaluation information management server 10 calculates the product recovery risk rate based on the product manufacture date, the product information disclosure date, the presence / absence of product recovery, and the product evaluation information generation date. Since the product evaluation information including the calculated product recovery risk rate is generated, the product recovery risk rate can also be determined as the product information evaluation.

  Moreover, in one Embodiment mentioned above, the product evaluation information management server 10 produces | generates the product evaluation information browsing screen in which the product evaluation information of the goods of request | requirement was published, and transmits the produced | generated product evaluation information browsing screen Therefore, it is possible to provide a browsing screen that displays the evaluation result of the product information in an easy-to-see manner.

  According to the present invention, product information disclosed for products such as food is objectively evaluated and provided to consumers and product manufacturers to easily determine the appropriateness of product information, Useful for encouraging improvement.

It is a block diagram which shows the example of a structure of the merchandise evaluation information management system which concerns on one embodiment of this invention. It is explanatory drawing which shows the example of a goods label. It is a flowchart which shows the example of merchandise evaluation information generation processing. It is explanatory drawing which shows the example of a goods evaluation sheet. It is explanatory drawing which shows the example of a goods evaluation sheet. It is explanatory drawing which shows the example of a goods evaluation sheet. It is explanatory drawing which shows the example of a merchandise evaluation information registration table. It is a flowchart which shows the example of a merchandise evaluation information provision process. It is explanatory drawing which shows the example of a merchandise evaluation information browsing screen.

Explanation of symbols

10 Product Evaluation Information Management Server 11 Product Evaluation Information Storage DB
20 product related information management server 21 product related information storage DB
31-3N Product manufacturer terminal 41-4N Consumer terminal 50 Communication network 100 Product evaluation information management system

Claims (16)

A product evaluation information management server for managing product evaluation information indicating evaluation of product information related to food and beverage products,
Product individual evaluation information receiving means for receiving product individual evaluation information indicating individual evaluation of the product information by the consumer from a consumer terminal used by the consumer via a communication network;
Product evaluation information generating means for generating product evaluation information based on the product individual evaluation information;
A product evaluation information management server comprising: product evaluation information providing means for providing product evaluation information of a requested product via a communication network in response to a request for providing product evaluation information. A product evaluation sheet transmitting means for transmitting the product evaluation sheet for inputting an individual evaluation of the product information in response to a request for providing a product evaluation sheet presenting a consumer ID from the consumer terminal;
The product evaluation information management server according to claim 1, wherein the product individual evaluation information receiving unit receives the individual evaluation information indicated by the individual evaluation input to the product evaluation sheet. The product evaluation sheet is provided with an input area for inputting a product code that can identify a product indicated by the product information, a browsing method for the product information, and a satisfaction level of the product information. Evaluation information management server. The product evaluation information management server according to claim 3, wherein the product evaluation sheet is further provided with an input area for inputting a purchase intention indicating whether or not the product indicated by the product information is to be purchased in the future. 5. The product evaluation information management server according to claim 3, wherein the product evaluation information generation unit generates product evaluation information including a result of the satisfaction evaluation based on product individual evaluation information including the same product code. . The product evaluation information management server according to claim 5, wherein the product evaluation information generation unit derives the satisfaction result aggregation result for each method of browsing product information. The product evaluation information generation means calculates a product recovery risk rate based on a product manufacturing date, product information disclosure date, product recovery presence / absence, and product evaluation information generation date, and includes the calculated product recovery risk rate The evaluation information is generated. The product evaluation information management server according to any one of claims 1 to 6. The product evaluation information providing unit generates a product evaluation information browsing screen on which the product evaluation information of the requested product is posted, and transmits the generated product evaluation information browsing screen. Product evaluation information management server described in 1. A product evaluation information management system including a product evaluation information management server that manages product evaluation information indicating evaluation of product information related to food and beverage products, and a consumer terminal used by a consumer,
The product evaluation information management server
Product individual evaluation information receiving means for receiving product individual evaluation information indicating individual evaluation of the product information by the consumer from the consumer terminal via a communication network;
Product evaluation information generating means for generating product evaluation information based on the product individual evaluation information;
A product evaluation information management system comprising: product evaluation information providing means for providing product evaluation information of a requested product via a communication network in response to a request for providing product evaluation information. The product evaluation information management server transmits the product evaluation sheet for inputting the individual evaluation of the product information in response to a request for providing the product evaluation sheet presenting the consumer ID from the consumer terminal. Including sheet transmission means,
The product evaluation information management system according to claim 9, wherein the product individual evaluation information receiving unit receives the individual evaluation information indicated by the individual evaluation input to the product evaluation sheet. The product evaluation sheet is provided with an input area for inputting a product code that can specify a product indicated by the product information, a method for browsing the product information, and a satisfaction level of the product information. Evaluation information management system. The product evaluation information management system according to claim 11, wherein the product evaluation sheet is further provided with an input area for inputting a purchase intention indicating whether or not the product indicated by the product information is to be purchased in the future. 13. The product evaluation information management system according to claim 11, wherein the product evaluation information generation unit generates product evaluation information including a result of the satisfaction evaluation based on product individual evaluation information including the same product code. . The product evaluation information management system according to claim 13, wherein the product evaluation information generation unit derives the total result of the satisfaction level for each method of browsing product information. The product evaluation information generation means calculates a product recovery risk rate based on a product manufacturing date, product information disclosure date, product recovery presence / absence, and product evaluation information generation date, and includes the calculated product recovery risk rate The product evaluation information management system according to any one of claims 9 to 14, wherein the evaluation information is generated. The product evaluation information providing unit generates a product evaluation information browsing screen on which the product evaluation information of the requested product is posted, and transmits the generated product evaluation information browsing screen. Product evaluation information management system described in 1.

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