JP2009176120A - Client terminal monitoring system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a client terminal monitoring system for monitoring operations of client terminals. <P>SOLUTION: The client terminal monitoring system includes: an operational information storage section for storing operational information of the client terminals; a display control section for determining whether there is operational information of the client terminal part or the whole of which is not displayed, for operational information of the client terminals to be displayed on a display device; and a display change control section for displaying the operational information of the client terminal part or the whole of which is determined not to be displayed, on a different display device from the display device. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

The present invention relates to a client terminal monitoring system that monitors the operation of a client terminal. More specifically, when the operation of the client terminal is monitored by a predetermined display device or administrator terminal, the predetermined control is performed when the window of the monitoring screen is hidden by another application software window or the like. The present invention relates to a client terminal monitoring system that supports operation monitoring so that leakage of operation monitoring is less likely to occur.

  In an organization such as a company, a large number of client terminals are used. However, if the client terminal performs an inappropriate operation due to negligence, or a malicious user intentionally performs an inappropriate operation, there is a risk of information leakage or the like. Also, operations that are not related to business operations may be performed during business hours, resulting in a decrease in business efficiency.

  Therefore, in recent years, a predetermined administrator monitors what operation is performed at each client terminal. An example of a system for monitoring such a client terminal is shown in Patent Literature 1 to Patent Literature 6 below.

  In the invention described in each of these patent documents, the screen information displayed on the display device of the client terminal is recorded, and the administrator confirms the screen information. For example, the screen displayed on the display device of 15 client terminals is displayed on the computer terminal (administrator terminal) of the administrator. Then, by selecting one more client terminal from among them, the administrator can enlarge and confirm the screen.

  Although these systems can be used to monitor the status of operations being performed at each client terminal, the administrator is generally not only engaged in monitoring work, but other daily work. In most cases, monitoring work is performed in parallel.

  Accordingly, there may be a case where a window of a list of operation screens of the client terminal and an application software window used for daily work are simultaneously displayed on one display device. However, when doing daily work, that window (the window of application software used for daily work) becomes large, and it becomes difficult to display the entire window of the list of operation screens for monitoring. There is a case where it is hidden in the window where business is performed.

  This makes it impossible to monitor hidden parts. Therefore, in Patent Document 7 and Patent Document 8 below, there is a system that performs display so that windows do not overlap on a multi-window screen. In Patent Documents 9 to 14, there are systems that perform predetermined control when windows overlap.

JP 2006-146411 A JP 2005-204183 A JP 2005-149267 A JP 2004-5233 A JP 2003-44320 A Japanese Patent Laid-Open No. 2003-6062 JP-A-8-190422 JP 11-242580 A JP 2000-330684 A Japanese Patent Laid-Open No. 6-59850 JP-A-6-266523 Japanese Patent Laid-Open No. 8-320777 JP-A-9-81107 Japanese Patent Laid-Open No. 2003-6062 JP-A-8-272576 JP 2002-23843 A

  When using the systems of Patent Document 7 to Patent Document 14 as described above, the window itself shrinks or disappears, so the size of the window itself in the list of operation screen information shrinks or disappears, The operation screen information of the client terminal cannot be sufficiently monitored. Even if control window information list windows and other application software windows are controlled so that they do not overlap, the size of each window will be smaller, making it difficult to see, monitoring and daily work. Both will be hindered.

  Therefore, if the system of Patent Document 15 that displays characters in an invisible area that is superimposed is used, there is no control of changing the size of the hidden window, so there will be no problem with the size of the window. Since it is displayed superimposed on the character of the window of the business application software, it is difficult to see, and it is difficult to perform sufficient monitoring.

  In addition, there is a system of Patent Document 16 that performs some notification when there is a change in an invisible area that is hidden among hidden windows, but in the case of monitoring a client terminal, the client terminal Operations are often performed frequently, and switching of operation screen information, switching of operation log information, and the like frequently occur. For this reason, notifications are frequently performed, and the notifications are troublesome for the administrator, which hinders daily work.

  Therefore, there is a demand for a system that solves the above problems when monitoring client terminals.

  In view of the above problems, the inventor of the present application has invented a client terminal monitoring system that solves a specific problem when monitoring a client terminal.

  1st invention is a client terminal monitoring system provided with at least two or more display devices for monitoring operation information of a client terminal, wherein the client terminal monitoring system stores operation information of the client terminal. With respect to the operation information of the storage unit and the client terminal to be displayed on the display device, the display control unit that determines whether or not there is operation information of the client terminal in which part or all of the operation information is not displayed; A client terminal monitoring system comprising: a display change control unit configured to display operation information of a client terminal on which part or all of the operation information is not displayed on another display device different from the display device.

  According to the configuration of the present invention, even if the operation information is not displayed for some reason on one display device, it can be displayed on another display device. As a result, the manager can monitor each client terminal in parallel with daily work.

  The above-described invention can also be configured as the following invention. That is, a client terminal monitoring system including at least two display devices for monitoring operation information of a client terminal, the client terminal monitoring system including an operation information storage unit that stores operation information of the client terminal; By determining whether part or all of the operation information of the client terminal to be displayed on the display device is hidden in a window of other application software displayed on the display device, A display control unit that determines whether there is operation information of a client terminal that is not displayed entirely, and the display device that is the determined operation information of a client terminal that does not display part or all of the operation information. And a display change control unit that displays on another different display device. It may be configured as a client terminal monitoring system.

  Even when configured as in the present invention, the same technical effects as described above can be obtained. By configuring as in the present invention, even when the operation information of the client terminal is hidden by another application software window, the operation information that is not displayed can be displayed on another display device. Is possible.

  The above-described invention can also be configured as the following invention. That is, a client terminal monitoring system including at least two administrator terminals including a display device for monitoring operation screen information of a client terminal, the client terminal monitoring system storing operation screen information of the client terminal Display of the operation screen information storage unit to be operated and the operation screen information of the client terminal to be displayed on the display device of any one of the administrator terminals from the operation screen information storage unit For the operation screen information of the client terminal in which part or all of the operation screen information is not displayed on the display device of the administrator terminal in the control unit and the display control unit, to the administrator terminal different from the administrator terminal, Display change control for transmitting a control instruction to display operation screen information of the client terminal that is not displayed And the display control unit in the one arbitrary administrator terminal monitors the display state of the operation screen information of the client terminal displayed on the display device of the administrator terminal, When it is determined that part or all of the operation screen information displayed on the display device of the administrator terminal is not displayed, the identification information of the client terminal of the operation screen information is sent to the display change control unit. And the display control unit of the different administrator terminal acquires the operation screen information of the client terminal corresponding to the control instruction from the operation screen information storage unit and displays the operation screen information on the display device of the administrator terminal. You may comprise like a terminal monitoring system.

  Even if configured as in the present invention, the same technical effects as those of the above-described invention can be obtained. Further, with the configuration of the present invention, it is possible to cope with a case where there are a plurality of managers, that is, a plurality of manager terminals.

  In the above-described invention, the display control unit may select one of the operation screen information displayed on the display device based on the position information of the display area of the operation screen information of the client terminal displayed on the display device. It can also be configured as a client terminal monitoring system that determines whether there is operation screen information in which some or all of them are not displayed.

  In addition, the display control unit further includes position information of a window of another application software displayed on the display device, a window of the screen displaying the operation screen information, and a window of the other application software. A client terminal monitoring system that determines whether there is operation screen information that is not displayed in part or all of the operation screen information that is displayed on the display device. You can also.

  Whether or not the operation screen information of the client terminal displayed on the display device of the administrator terminal is actually displayed can also be determined by performing the processes of the above-described inventions.

  In addition, the display change control unit may have operation screen information of a client terminal from which one or all of the operation terminal information is not displayed on the display device of the administrator terminal. Display area capable of displaying the operation screen information of the client terminal that is not displayed on the administrator terminal on an administrator terminal different from the administrator terminal when receiving the information of the client terminal and the identification information of the client terminal After receiving the inquiry result that it is possible to display part or all of the operation screen information, a control instruction to display the determined operation screen information of the client terminal is transmitted to the different administrator terminal It can also be configured as a client terminal monitoring system.

  If the number of client terminals monitored by the administrator terminal increases, it becomes unclear whether or not it can be displayed by other administrator terminals. Accordingly, it may be inquired whether it can be displayed on another administrator terminal, and the operation screen information of the client terminal to be displayed on the other client terminal may be determined according to the inquiry result.

  Further, the display change control unit is configured as a client terminal monitoring system that selects, as the different administrator terminal, an administrator terminal that is the next display order after the one arbitrary administrator terminal. Also good.

  The administrator terminal to be displayed after the second may be selected in any way. For example, as in the present invention, an order is set for each administrator terminal, and management is sequentially displayed according to the order. A person terminal may be selected.

  Each of the above-described systems is realized by reading and executing the program of the present invention on a computer terminal. That is, to the computer terminal that stores the operation information of the client terminal in the storage device, the operation information of the client terminal to be displayed on the administrator terminal is extracted from the storage device and passed to the administrator terminal used by the administrator. Regarding the procedure, the operation information of the client terminal to be displayed on the display device of the administrator terminal, the determination result whether there is a client terminal in which part or all of the operation information is not displayed, and the client terminal that is not displayed With respect to the procedure for receiving the identification information and the operation information of the client terminal in which part or all of the operation information is not displayed, the administrator terminal different from the administrator terminal is connected to the client terminal that is not displayed. A procedure for passing control instructions for displaying operation information, and a client terminal monitoring program for executing It may be configured as grams.

By using the client terminal monitoring system of the present invention, for the operation screen information of the client terminal that is not displayed on the display device of the administrator terminal used by the administrator, the operation screen of the client terminal of another display device is monitored. It can be controlled to be displayed on the list display screen. As a result, it is possible to achieve both monitoring of each client terminal and work on other application software.

  An overall conceptual diagram of the present invention is shown in FIG. A conceptual diagram of the system configuration of the client terminal monitoring system 1 of the present invention is shown in FIG.

  The client terminal monitoring system 1 of the present invention is realized by processing a predetermined program or module in a computer terminal or server (hereinafter referred to as “management server 2”) used by an administrator who monitors each client terminal 3. Is done. The management server 2 preferably records and monitors what program is being executed in the plurality of client terminals 3 and what screen is displayed. For this reason, each client terminal 3 is provided with information such as the program name and file name executed in the client terminal 3 periodically, or when a new program or file is executed or terminated. At the timing, the function of transmitting the program name and file name information from the client terminal 3 to the management server 2 and the screen displayed on the display device 22 of the client terminal 3 are captured, and the management server 2 is regularly or irregularly captured. It is preferable to have a function of transmitting to the network. The function of transmitting program name and file name information can be extracted by extracting the program name and file name being executed by the arithmetic unit 20 of the client terminal 3, or by extracting and transmitting the program name and file name in the memory. Good. That is, so-called operation log information may be transmitted from the client terminal 3 to the management server 2. In order to capture the screen, for example, the operation screen information displayed on the display device 22 may be read from a display information storage device that stores information to be displayed on the screen, such as a VRAM, and transmitted as operation screen information.

  The operation log information and the operation screen information may be associated with each other at the same time or may not be associated with each other. The operation log information and the operation screen information may be transmitted from the client terminal 3 to the management server 2 at the same timing, or may be transmitted at different timings.

  The administrator terminal 4 also captures a function for transmitting information such as the program name and file name from the administrator terminal 4 to the management server 2, and a screen displayed on the display device 22 of the administrator terminal 4, and periodically It is preferable to have a function of transmitting to the management server 2 at random or irregularly.

  The management server 2, the administrator terminal 4, and the client terminal 3 include an arithmetic device 20 such as a CPU that executes program arithmetic processing, a storage device 21 such as a RAM or a hard disk that stores information, and processing results of the arithmetic device 20. And a communication device 24 that transmits and receives information stored in the storage device 21 via a network such as the Internet or a LAN. Further, the administrator terminal 4 and the client terminal 3 further include a display device 22 such as a display. Each function (each unit) realized on the computer is executed when a unit (program, module, etc.) for executing the process is read into the arithmetic unit 20. When using the information stored in the storage device 21 in the processing, each function reads the corresponding information from the storage device 21 and uses the read information for processing in the arithmetic device 20 as appropriate. The computer may include an input device 23 such as a keyboard, a mouse, or a numeric keypad. FIG. 3 schematically shows an example of the hardware configuration of the management server 2. Further, the management server 2 may have its functions distributed in a plurality of computer terminals or servers.

  Each means in the present invention is only logically distinguished in function, and may be physically or practically the same area.

  The administrator terminal 4 is a computer terminal used by the administrator. The administrator terminal 4 acquires operation screen information and operation log information acquired from each client terminal 3 by the management server 2 from the management server 2, and a display device of the administrator terminal 4. 22 is displayed. With this display, it is possible to confirm what operation is being performed on each client terminal 3. FIG. 5 shows an example of a screen that displays the operation screen information of each client terminal 3 on the display device 22 of the administrator terminal 4. FIG. 6 shows an example of a screen when the operation screen information of one client terminal 3 is selected and displayed from the operation screen information of each client terminal 3 displayed in FIG. As shown in FIGS. 5 and 6, a screen for monitoring the operation screen information of the client terminal 3 is referred to as a “list display screen” in this specification.

  In the administrator terminal 4, a window for displaying a list of operation screen information of each client terminal 3 and a window for other application software executed in the administrator terminal 4 may be opened.

  In addition, there are at least two administrator display devices 22 used in the client terminal monitoring system 1 of the present invention. Preferably, as shown in FIG. 2, a plurality of administrator terminals 4 including at least one display device 22 are provided. That is, it is preferable that there are a plurality of managers such as the first manager terminal 41 and the second manager terminal 42, and each uses the manager terminal 4. However, the present invention is not limited to this, and a plurality of display devices 22 may be used by one administrator terminal 4. In this case, the first administrator terminal 41 and the second administrator terminal 42 are read as the first display device 22 and the second display device 22, respectively.

  In this specification, for convenience of explanation, a case will be described in which the administrator terminal 4 uses the first administrator terminal 41 by the primary administrator and the administrator terminal 4 uses the second administrator terminal 42 by the sub-administrator. The manager may not have a distinction between primary and secondary, and if there are three or more managers, they may have an order.

  Each manager terminal 4 may be provided integrally with the management server 2 or may be provided as a separate computer terminal. Here, the application software may be any software, and includes an OS. Therefore, the present invention can also be applied when any window is opened under the control of the OS.

  The management server 2 includes an operation screen information acquisition unit 5, an operation screen information storage unit 6, an operation log information acquisition unit 7, an operation log information storage unit 8, a user information management unit 9, a display control unit 11, and a display change control unit 10. have.

  The operation screen information acquisition unit 5 receives the operation screen information displayed on the display device 22 of each client terminal 3 or administrator terminal 4 from each client terminal 3 or administrator terminal 4 that is monitored by the management server 2. get. For example, operation screen information as shown in FIG. 7 is received in an image format. When the operation screen information acquisition unit 5 acquires the operation screen information from each client terminal 3 or the administrator terminal 4 periodically or at a predetermined timing, the operation screen information acquisition unit 5 stores the operation screen information in the operation screen information storage unit 6 described later. At this time, information for identifying the client terminal 3 and the administrator terminal 4, date and time, and the like are stored in association with each other. The operation screen information acquired here is transmitted to the administrator terminal 4 and displayed together with information for identifying the client terminal 3 and the administrator terminal 4 on the display device 22 of the administrator terminal 4.

  The operation screen information storage unit 6 acquires the operation screen information from each client terminal 3 and the administrator terminal 4 acquired by the operation screen information acquisition unit 5, information for identifying the client terminal 3 and the administrator terminal 4, date and time, etc. It is stored in association.

  The operation log information acquisition unit 7 acquires operation log information in the client terminal 3 and the administrator terminal 4 from each client terminal 3 and the administrator terminal 4 regularly or irregularly. The acquired operation log information is stored in the operation log information storage unit 8 to be described later together with the date and time and information for identifying which client terminal 3 or administrator terminal 4 is the operation log information. The operation log information may be information indicating the operation content in each client terminal 3 or the administrator terminal 4 or the processing content in the client terminal 3 or the administrator terminal 4. For example, “file copy”, “file selection” ”,“ Add drive ”,“ pointing device operation ”,“ screen control (window size change, scroll, etc.) ”, and the like indicate the operations of the operator of the client terminal 3 or the administrator terminal 4. Further, when the management server 2 acquires operation log information from each client terminal 3, it may be received via a network, or the operation log information is recorded on a recording medium such as a DVD in the client terminal 3 or the administrator terminal 4. Then, the recording medium may be read by the management server 2 and received by reading the operation log information therefrom.

  The operation log information storage unit 8 stores the operation log information acquired from each client terminal 3 or the administrator terminal 4 by the operation log information acquisition unit 7. The operation log information includes information for identifying the client terminal 3 and the administrator terminal 4, information indicating the operation content, the name of the file or application that is the operation target of the operation content, information indicating the location of the file or application, Date / time or information that digitizes date / time is included. FIG. 8 shows an example of operation log information. The operation log information is preferably stored for each client terminal 3, administrator terminal 4, or user (login name, etc.). In addition, when associating the information indicating the operation content with the date and time, it may be performed at the client terminal 3, may be performed when the operation log information is acquired by the management server 2, or an operation log information storage unit It may be performed when storing in 8.

  The operation screen information acquisition unit 5 and the operation log information acquisition unit 7 may be configured to acquire the operation screen information and the operation log information from the administrator terminal 4 or may not be acquired. Also good.

  The user information management unit 9 includes user identification information for identifying an operator (user) who operates the client terminal 3 and the administrator terminal 4, and a terminal for identifying the client terminal 3 and the administrator terminal 4 used by the user. Identification information (client terminal identification information, administrator terminal identification information) is stored in association with each other. For this association, after the user logs in to the client terminal 3 or the administrator terminal 4, the user identification information used when logging in may be stored in association with the terminal identification information logged in by the user. FIG. 9 schematically shows an example of the user information management unit 9. In addition, in order to identify the administrator terminal 4 operated by the administrator or the normal client terminal 3, not only based on the identification information of each terminal, but also using that terminal The identification information of the user, that is, information indicating who is using the terminal may be used.

  When the user is an administrator, the user information management unit 9 may store information indicating that the user is an administrator such as a primary administrator or a sub-administrator, information indicating the order of the administrator, or the like.

  The display change control unit 10 displays the operation screen information of each client terminal 3 displayed on the display device 22 of the administrator terminal 4, which client terminal 3 is not displayed, or which client terminal 3 is obtained from the administrator terminal 4 and the operation screen information not displayed on the administrator terminal 4 is displayed on the other administrator terminals 4. Send a control instruction to display no operation screen information. As this control instruction, the operation screen information of the client terminal 3 that is not displayed on a certain administrator terminal 4 is acquired and displayed by the other administrator terminal 4 from the operation screen information storage unit 6 after the control instruction. There is a control instruction to make.

  Which administrator displays the operation screen information of each client terminal 3 on the administrator terminal 4 used by the administrator depends on the user identification information of the administrator stored in the user information management unit 9 and the terminal identification information. It is only necessary to execute a process of making a determination based on the transmission.

  Further, which administrator terminal 4 is displayed is determined by displaying the operation screen information of the client terminal 3 that is not displayed on the list display screen of the operation screen information of each client terminal 3 of the display device 22 of the administrator terminal 4. After determining whether there is a space, the control instruction may be transmitted to the administrator terminal 4 having the space.

  The processing for determining which client terminal 3's operation screen information is not displayed (or which client terminal 3's operation screen information is displayed; the same applies hereinafter) can be performed as follows. . This determination process is preferably performed by the administrator terminal 4, but may be performed by the management server 2. Note that when the process is executed by the administrator terminal 4, the administrator terminal 4 includes the display control unit 11.

  The display control unit 11 monitors operations on the administrator terminal 4, and performs predetermined operations, for example, launching other application software, moving other application software windows, list display screen windows, etc. An operation such as changing the size, reducing, maximizing, scrolling the list display screen, or the like is detected, or a determination process described later is executed at any predetermined timing.

  A first determination process in the display control unit 11 will be described. In this case, the monitoring screen information of the client terminal 3 is normally monitored at the first manager terminal 41 used by the primary manager, and the first manager terminal is used at the second manager terminal 42 used by the sub-manager. A case where the monitoring operation of the operation screen information of the client terminal 3 not displayed in 41 is performed will be described.

  The display control unit 11 executes display control of a list display screen that displays operation screen information and / or operation log information (operation information) of each client terminal 3 acquired from the management server 2. For example, display control of a list display screen as shown in FIGS. 5 and 6 is executed.

  Therefore, the display control unit 11 displays the operation screen information and operation log information of each client terminal 3 acquired from the management server 2 in a predetermined display area (display position). FIG. 10 shows an example of how operation screen information and operation log information of each client terminal 3 are displayed in a predetermined display area. FIG. 11 shows an example of how the selected operation screen information is displayed on the list display screen when one operation screen information (client terminal 3) is selected from the operation screen information of FIG. Indicates.

  As a first determination process, first, a superimposition state between a window of a list display screen and a window of another application software is determined. That is, the front-rear relationship between the window of the list display screen and the window of other application software is determined. If a part or all of the window of the list display screen is hidden, among the operation screen information of the client terminal 3 displayed on the list display screen, which operation screen information display area is a window of another application software Determine if you are hiding.

  This is because the display position information (coordinates, etc.) of the display area of the operation screen information of each client terminal 3 displayed on the list display screen is compared with the display position information (coordinates, etc.) of other application software windows. Can be judged.

  For a display area that is partially or entirely hidden in another application software window, it is determined which operation screen information of the client terminal 3 is displayed in the display area. Then, the determined result is transmitted from the administrator terminal 4 to the management server 2.

  FIG. 12 schematically shows the above processing. In the following diagram, the portion of the display area hidden in the window of other application software is indicated by a broken line (however, not all are shown but may be omitted). Therefore, the broken line portion is actually hidden by another application software window and cannot be seen.

  In FIG. 12, each vertex of the window of the list display screen is “A, B, C, D”, and the position coordinate of each vertex is managed by the display control unit 11. The operation screen information of each client terminal 3 displayed on the list display screen is displayed in the display area “1” to the display area “9”, and each vertex of each display area is indicated by “a1, b1, c1”. , D1 ”to“ a9, b9, c9, d9 ”, and the position coordinates of each vertex are similarly managed by the display control unit 11. Similarly, the position coordinates of each vertex of the window of the other application software are “W, X, Y, Z”.

  Then, the display control unit 11 detects a predetermined operation or periodically positions the coordinates of the vertices “A, B, C, D” of the window of the list display screen and the vertices “ Whether or not they are superimposed is determined from the position coordinates of “W, X, Y, Z” and the context.

  If it is determined that the window of the other application software is superimposed on the window of the list display screen, the position coordinates of each vertex “W, X, Y, Z” of the window of the other application software and each display The position coordinates of each vertex “a1, b1, c1, d1” to “a9, b9, c9, d9” of the area are compared to determine whether each display area is hidden by another application software window.

  Note that it is possible to configure only the determination of the overlapping relationship between each display area and the window of other application software without determining the overlapping relationship between the window of the list display screen and the window of other application software. good. In this case, not only the position coordinates of the display area and the position coordinates of other application software windows are compared, but also the context of the list display screen window and other application software windows is determined.

  Then, in the case of FIG. 12, the display area “2”, the display area “3”, the display area “5”, the display area “6”, the display area “8”, and the display area “9” are windows of other application software. It can be determined that part or all is hidden.

  As described above, when a display area that is partially or entirely hidden in other application software windows is determined, the client terminal identification information displayed in the display area is managed. The display control unit 11 transmits to the server 2.

  Therefore, in the above case, the operation screen information of the client terminal B, the client terminal C, the client terminal E, the client terminal F, the client terminal H, and the client terminal I is not displayed on the display device 22 of the administrator terminal 4. Send. At this time, the administrator terminal 4 identification information is also transmitted so that the determination result at which administrator terminal 4 can be distinguished. For example, when the above determination is executed by the first administrator terminal 41 used by the primary administrator, the administrator terminal 4 identification information of the first administrator terminal 41 is transmitted to the management server 2.

  On the other hand, since the operation screen information of the client terminal 3 that is not displayed on the first administrator terminal 41 is displayed on the second administrator terminal 42 used by the sub-administrator as described above, the operation of which client terminal 3 is still in operation at this stage. No screen information is displayed. Therefore, the display change control unit 10 of the management server 2 displays each operation screen information of the list display screen displayed on the display device 22 of the first administrator terminal 41 received from the first administrator terminal 41. The identification information of the client terminals 3 that have not been transmitted is transmitted to the second manager terminal 42, and a control instruction for displaying the operation screen information of each of the client terminals 3 is transmitted. The display control unit 11 of the second administrator terminal 42 that has received the operation screen information storage unit stores the operation screen information of the client terminal B, client terminal C, client terminal E, client terminal F, client terminal H, and client terminal I. 6 and displayed on the list display screen.

  FIG. 13 schematically shows the above process.

  The second determination process in the display control unit 11 of the first manager terminal 41 will be described with reference to FIG.

  In this case, the operation screen information of each client terminal 3 displayed on the first administrator terminal 41 used by the primary administrator is determined whether there is operation screen information that is not displayed in part or in whole. This is a case in which operation screen information that is not displayed in part or in whole is displayed on the second administrator terminal 42 used by the sub administrator.

  First, the display control unit 11 of the first administrator terminal 41 determines whether all the operation screen information of each client terminal 3 on the list display screen displayed on the display device 22 is displayed. That is, based on the display position information (position coordinates, etc.) of the display area of the operation screen information of each client terminal 3 displayed on the list display screen on the display device 22 of the first administrator terminal 41, the operation of each client terminal 3 is operated. It is determined whether the display area of the screen information is completely displayed. This is based on the position coordinates serving as a reference for each display area, for example, in the case of display area A, the position coordinates a1 are used as the base point, and the length of the display area is within the vertical or horizontal direction. This can be done by determining whether the coordinate obtained by adding the length in the direction or the horizontal direction is the position coordinate b1 or d1. Alternatively, it can be determined by determining whether the area of the displayed display area is the same as or approximate to the area of the predetermined display area, and whether the area of the other display area is the same or approximate. You can also do it. In this way, it is possible to determine whether all the display areas for displaying the operation screen information are displayed by various methods. Of course, the determination method is not limited to the above.

  Then, identification information of the client terminal 3 (in the case of FIG. 14, the client terminal J, the client terminal K, and the client terminal L) that displays the operation screen information in a display area in which part or all of the information is not displayed is used as the first manager. It transmits together with not being displayed on the display device 22 of the terminal 41. At this time, the administrator terminal identification information is also transmitted so that the determination result at which administrator terminal 4 can be distinguished. For example, when the above determination is executed by the first administrator terminal 41 used by the primary administrator, the administrator terminal identification information of the first administrator terminal 41 is transmitted to the management server 2.

  On the other hand, since the operation screen information of the client terminal 3 that is not displayed on the first administrator terminal 41 is displayed on the second administrator terminal 42 used by the sub-administrator as described above, the operation of which client terminal 3 is still in operation at this stage. No screen information is displayed. Therefore, the display change control unit 10 of the management server 2 displays each operation screen information of the list display screen displayed on the display device 22 of the first administrator terminal 41 received from the first administrator terminal 41. The identification information of the client terminals 3 that have not been transmitted is transmitted to the second manager terminal 42, and a control instruction for displaying the operation screen information of each of the client terminals 3 is transmitted. The display control unit 11 of the second administrator terminal 42 that has received this acquires operation screen information of the client terminal J, client terminal K, and client terminal L from the operation screen information storage unit 6 and displays it on the list display screen. Let

  Note that the second determination process is preferably executed in response to a scroll operation being performed on the first administrator terminal 41.

  Of the operation screen information of each client terminal 3 displayed on the display device 22 of the first administrator terminal 41, when a part or all of the operation screen information is not initially displayed, the client terminal 3 that is not displayed is displayed. The operation screen information is displayed on the second administrator terminal 42 by the second determination process described above. Then, when all the operation screen information of each client terminal 3 is displayed as a result of the scroll operation performed on the list display screen in the first administrator terminal 41, the second determination process is performed again there, thereby The operation screen information of the client terminal 3 is deleted from the list display screen displayed on the display device 22 of the second administrator terminal 42 and displayed on the list display screen of the display device 22 of the first administrator terminal 41. Become so. As a result, it is possible to configure such that monitoring is centrally performed by the first manager terminal 41 and display is performed supplementarily by the second manager terminal 42. That is, in this case, the display control unit 11 of the second administrator terminal 42 may display the operation screen information of the client terminal 3 instructed from the management server 2 on the list display screen.

  The third determination process in the display control unit 11 will be described with reference to FIG.

  In this case, it is originally determined which operation screen information of the client terminal 3 is to be monitored by the first administrator terminal 41 and the second administrator terminal 42. The first administrator terminal 41 and the second administrator terminal Each display control unit 11 of 42 displays the predetermined operation screen information of the client terminal 3 on the list display screen of the display device 22. For example, in the case of FIG. 15, the display control unit 11 of the first administrator terminal 41 displays the operation screen information of the client terminals A to I, and the display control unit 11 of the second administrator terminal 42 displays the client terminal J to the client terminal L. Is obtained from the operation screen information storage unit 6 of the management server 2 and displayed on the list display screen.

  Then, the display control unit 11 of the first administrator terminal 41 and the second administrator terminal 42 determines whether there is operation screen information of the client terminal 3 that is not displayed on each list display screen. The determination is made in the same manner as in

  In the case of FIG. 15, a part of the list display screen is not displayed because the window of another application is displayed on the first administrator terminal 41. As a result, the client terminals B, C, E, F Some or all of the operation screen information of, H, and I is not displayed. Therefore, the display control unit 11 of the first administrator terminal 41 displays operation screen information of the client terminal B, client terminal C, client terminal E, client terminal F, client terminal H, and client terminal I on the management server 2. Send that not. At this time, the administrator terminal identification information is also transmitted so that the determination result at which administrator terminal 4 can be distinguished. For example, when the above determination is executed by the first administrator terminal 41 used by the primary administrator, the administrator terminal identification information of the first administrator terminal 41 is transmitted to the management server 2.

  On the other hand, since the operation screen information of the client terminal 3 that is not displayed on the first administrator terminal 41 is displayed on the second administrator terminal 42 used by the sub administrator as described above, at this stage, the client terminal J and the client terminal K are displayed. Only the operation screen information of the client terminal L is displayed. Therefore, the display change control unit 10 of the management server 2 displays each operation screen information of the list display screen displayed on the display device 22 of the first administrator terminal 41 received from the first administrator terminal 41. The identification information of the client terminals 3 that have not been transmitted is transmitted to the second manager terminal 42, and a control instruction for displaying the operation screen information of each of the client terminals 3 is transmitted. The display control unit 11 of the second administrator terminal 42 that has received this information, in addition to the operation screen information of the operation screen information of the client terminal J, client terminal K, and client terminal L that have been displayed previously, The operation screen information of the client terminal C, the client terminal E, the client terminal F, the client terminal H, and the client terminal I is acquired from the operation screen information storage unit 6 and displayed on the list display screen.

  Thereby, the operation screen information of the client terminal 3 that is not displayed on the first administrator terminal 41 can be displayed on the list display screen of another administrator terminal 4 (here, the second administrator terminal 42). Become.

  In addition, although the case where the 1st determination process thru | or the 3rd determination process was performed in the display control part 11 of the 1st administrator terminal 41 was demonstrated, the 1st determination process thru | or the display control part 11 of the 2nd administrator terminal 42. The third determination process is performed, and the operation screen information of the client terminal 3 that is not displayed on the list display screen of the display device 22 of the second administrator terminal 42 is obtained from the first administrator terminal 41 or another administrator terminal 4. The configuration can also be executed in the same manner so as to be displayed on the list display screen of the display device 22.

  Before sending the control instruction to display the operation screen information of the client terminal 3 not displayed from the display change control unit 10 of the management server 2 in the first determination process to the third determination process described above, the control instruction The above-mentioned control instruction may be performed after determining whether or not the operation screen information of the client terminal 3 that is not displayed can be displayed at the administrator terminal 4 that is the transmission destination.

  First, the display change control unit 10 of the management server 2 transmits the number of operation screen information of the client terminals 3 to be displayed to the administrator terminal 4 that is a transmission destination. Then, the display control unit 11 of the administrator terminal 4 that has received it determines how much space is available in the display area for displaying the operation screen information of the client terminal 3, and based on this, the client terminal that is not displayed It is possible to determine whether the operation screen information 3 can be displayed. This process is schematically shown in FIG.

  For example, the display area of the operation screen information of the client terminal 3 on the list display screen is “9” as shown in FIG. 16, and “3” display areas are already used, and “6” display areas. Is unused. The display change control unit 10 of the management server 2 inquires of the administrator terminal 4 as a transmission destination whether or not the operation screen information of the “five” client terminals 3 can be displayed (operations of the client terminals 3 that are not displayed). Screen information is “5”). The display control unit 11 of the administrator terminal 4 that has received the inquiry returns “6” as a result because there are still “6” vacancies. Upon receiving the result, the display change control unit 10 of the management server 2 transmits the client terminal 3 identification information to be displayed on the administrator terminal 4 serving as the transmission destination to the administrator terminal 4 serving as the transmission destination as a control instruction.

  Upon receiving this control instruction, the display control unit 11 of the administrator terminal 4 acquires operation screen information corresponding to each received client terminal 3 identification information from the operation screen information storage unit 6 of the management server 2, and the list Display on the display screen.

  In some cases, the administrator terminal 4 serving as a transmission destination does not have a free display area. In that case, it may be inquired whether the operation screen information can be displayed on another administrator terminal 4, and if it cannot be displayed on all the administrator terminals 4, the operation screen of the client terminal 3 having a high priority is displayed. Information, for example, operation screen information of the client terminal 3 on which not all is displayed is preferentially displayed. In this case, the priority information corresponding to the ratio of the area not displayed is also transmitted from the first administrator terminal 41 of the primary manager to the management server 2, and the display change control unit of the management server 2 10 executes processing based on the priority information.

  When the display control unit 11 determines to display the operation screen information of the client terminal 3 that is not displayed on the first administrator terminal 41 on the other administrator terminals 4, the display of each administrator terminal 4 is displayed. The list display screen displayed on the device 22 may be determined in order from the administrator terminal 4 having a large display area or a large area for displaying the operation screen information. For example, the administrator terminal 4 having a large area that does not display the operation screen information among the areas that display the list of operation screen information in order from the administrator terminal 4 having a large number of open display areas. Determine in order.

  The number of open display areas is the area of the list of operation screen information displayed on the list display screen. The display change control unit 10 of the management server 2 makes an inquiry to each administrator terminal 4 and The display control unit 11 of each administrator terminal 4 that has received the inquiry calculates the number of open display areas and the area of the area that does not display the operation screen information based on it, and displays the result as a display change control unit. Return to 10. Based on this result, the display change control unit 10 determines which administrator terminal 4 displays the operation screen information of the client terminal 3 that is not displayed on the display device 22 of the first administrator terminal 41.

  Next, an example of the processing process of the client terminal monitoring system 1 of the present invention will be described with reference to the flowchart of FIG. 4 and the conceptual diagram of the system configuration of FIG.

  The operation log information of the client terminal 3 and the administrator terminal 4 and the operation screen information displayed on the display device 22 of the client terminal 3 and the administrator terminal 4 from each client terminal 3 and the administrator terminal 4 to the management server 2 Are transmitted regularly or at a predetermined timing. The operation screen information is acquired by the operation screen information acquisition unit 5 (S100), and the operation log information is acquired by the operation log information acquisition unit 7 (S100).

  The operation screen information acquired by the operation screen information acquisition unit 5 is stored in the operation screen information storage unit 6 together with information for identifying the client terminal 3 that has transmitted the operation screen information, date and time, and information obtained by quantifying the date and time. . FIG. 7 shows an example of operation screen information.

  The operation log information acquired by the operation log information acquisition unit 7 is stored in the operation log information storage unit 8. In general, the operation log information includes information for identifying the client terminal 3 and the administrator terminal 4, date and time information, and the like. Are acquired and stored in the operation log information storage unit 8 in association with each other.

  The operation screen information stored in the operation screen information storage unit 6 and the operation log information stored in the operation log information storage unit 8 are transmitted to the administrator terminal 4 and the display control unit 11 of the administrator terminal 4 Those list display screens are displayed on the display device 22. An example of the display at this time is FIG. 10 (the same applies to FIG. 5).

  In the display example of FIG. 10, the operation screen information of each client terminal 3 is displayed together with information for identifying the client terminal 3 in the left area of the screen. Since the operation screen information is reduced and displayed in this area, for example, when the administrator selects the reduced operation screen information, the operation screen information is displayed in the normal size as shown in FIG. (FIG. 6 also applies). Further, in the right area of the screen in the display example of FIG. 10, the display control unit 11 acquires the operation log information acquired by the management server 2 from each client terminal 3 and stored in the operation log information storage unit 8. Based on this, the contents of the operation, the target file, the application name, and the like are displayed. This makes it possible to check which file or application is the processing target.

  Such screens as shown in FIG. 10 and FIG. 11 are displayed on the display device 22 of the administrator terminal 4, and the administrator can monitor the operation of each client terminal 3 by browsing the screen.

  Among the administrator terminals 4, the first administrator terminal 41 used by the primary administrator includes a window for displaying a list of operation screen information of each client terminal 3 and a window for other application software on the display device 22. And are displayed.

  Then, the display control unit 11 monitors controls such as a change in the position of the windows and a change in the window size.

  When a predetermined operation is detected at the first administrator terminal 41 or when a predetermined condition is satisfied, such as periodically, the display control unit 11 executes a predetermined determination process. That is, the display control unit 11 determines the display state of the operation screen information of each client terminal 3 for the list display screen displayed on the display device 22 of the first administrator terminal 41 (S110).

  As this determination process, any one of the first determination process to the third determination process described above, or two or more of them can be used.

  When there is operation screen information that is not displayed on the list display screen of the display device 22 of the first administrator terminal 41 (S120), there is operation screen information of the client terminal 3 that is not displayed, and The display control unit 11 of the first administrator terminal 41 transmits the identification information of the client terminal 3 to the management server 2.

  When the display change control unit 10 of the management server 2 receives the above information from the first administrator terminal 41, the display change control unit 10 displays it on the first administrator terminal 41 with respect to another administrator terminal 4, for example, the second administrator terminal 42. A control instruction to display the operation screen information of the client terminal 3 that has not been displayed on the second administrator terminal 42 and identification information of the client terminal 3 to be displayed on the second administrator terminal 42 are sent to the second administrator terminal 42. (S130).

  Based on the control instruction received from the display change control unit 10 of the management server 2, the display control unit 11 of the second administrator terminal 42 displays the operation screen information of the client terminal 3 that is not displayed on the first administrator terminal 41. Obtained from the operation screen information storage unit 6 and displayed on the list display screen of the display device 22 of the second administrator terminal 42.

  By executing such processing, the operation screen information of the client terminal 3 that cannot be displayed on the first administrator terminal 41 or hidden in another window is transferred to another administrator terminal 4, for example, the second administrator terminal. 42 can be displayed, and the monitoring of the client terminal 3 can be performed simultaneously with the normal business.

  The second administrator terminal 42 causes the display controller 11 to execute the first determination process to the third determination process similar to those of the display controller 11 of the first administrator terminal 41 described above, so that the second administrator The operation screen information of the client terminal 3 that cannot be displayed on the terminal 42 or hidden in another window may be displayed on the first administrator terminal 41 or another administrator terminal 4.

  Further, as described above, there are three or more managers, and the operation screen information of the client terminal 3 in the order (order) such as the first manager terminal 41, the second manager terminal 42, and the third manager terminal 4. If the client terminal 3 not displayed on the first administrator terminal 41 is displayed on the second administrator terminal 42 and cannot be displayed on the second administrator terminal 42, the third administrator is further displayed. It may be displayed on the terminal 4. That is, the operation screen information of “6” client terminals 3 cannot be displayed on the first administrator terminal 41, and “4” can be displayed on the second administrator terminal 42, but two cannot be displayed (space). The operation screen information of “2” client terminals 3 that cannot be displayed on the second administrator terminal 42 may be displayed on the third administrator terminal 4.

  In the first embodiment described above, the case where the process is performed based on the operation screen information displayed on the display device 22 of each client terminal 3 has been described. However, the operation of each client terminal 3 acquired by the operation log information acquisition unit 7 is described. Even when processing is performed based on log information or the like, processing can be executed in the same manner. That is, by acquiring operation log information from each client terminal 3 and displaying it on the display device 22 of the administrator terminal 4, the administrator can monitor the operation log information of each client terminal 3. In this case as well, the above-described present invention can be applied.

  In this case, each operation log information is displayed in the display area for each client terminal 3, and the position information of the display area is used. The operation screen information, operation log information, and the like are collectively referred to as “operation information” in this specification. In this case, the operation screen information in each of the above-described embodiments is read as operation log information or operation information.

  In each of the above-described embodiments, when the display change control unit 10 transmits a control instruction to display operation screen information that is not displayed on a certain administrator terminal 4 on another administrator terminal 4, the administrator or the manager The determination is made based on the order assigned to the administrator terminals 4 in advance or based on the space in the display device 22 of each administrator terminal 4. However, the determination may be made by other methods.

  For example, the display change control unit 10 operates the operation screen information of the client terminal 3 displayed on each administrator terminal 4 based on the attribute information of the user using the client terminal 3 and the access authority information. It may be determined which administrator terminal 4 displays the information. For example, there are three administrator terminals 4, the access authority of the administrator A is "5", the access authority of the administrator B is "4", the access authority of the administrator C is "3", and each client terminal 3 And the access authority of the user X of the client terminal 3A is “2”, the access authority of the user Y of the client terminal 3B is “4”, and the access authority of the user Z of the client terminal 3C is “1”. To do.

  The operation screen information of the client terminals 3 of the users X to Z is all displayed on the administrator terminal 4 of the administrator A, and the administrator A performs some operation on the administrator terminal 4 It is assumed that the display change control unit 10 acquires information indicating that the operation screen information of the user Y is not displayed from the administrator terminal 4 of the administrator A. In this case, the display change control unit 10 stores information on the access authority of the user Y of the client terminal 3 that is not displayed in association with a predetermined server (client terminal 3 or user identification information and access authority information). The client terminal identification information or the user identification information (the user identification information is usually stored in association with the client terminal identification information at the time of login), and can be obtained from the login management information. ) To get based on. In this case, “4” is acquired as the access authority information of the user Y. And the information of the access authority of another administrator is similarly acquired from a predetermined server based on the user identification information of the administrator. In this case, “4” is acquired as the access authority of the administrator B, and “3” is acquired as the access authority of the administrator “C”.

  Then, the display change control unit 10 compares the access authority of the user of the client terminal 3 that is not displayed with the access authority of the administrator, and for the administrator terminal 4 that is used by the administrator having the user access authority or higher. Then, a control instruction for displaying the operation screen information is transmitted. That is, a control instruction for displaying the operation screen information of the client terminal 3B used by the user Y is transmitted to the administrator terminal 4 used by the administrator B.

  With this configuration, for example, the operation screen information on the client terminal 3 of the section manager who is the monitoring target is not monitored by the section manager who is the system administrator and has a lower authority level than the section manager. In other words, since the section manager may use a file that is not seen by the section chief, it is possible to prevent the section chief from seeing the contents of the file exceeding the section manager's access authority in the name of monitoring.

  In addition to the above-described embodiment, the display change control unit 10 transmits a control instruction to display operation screen information of a client terminal that is not displayed on a certain administrator terminal on another administrator terminal. The previous administrator terminal 4 may be configured to transmit to the administrator terminal 4 where the administrator will actually be seated.

  That is, even if the manager terminal 4 is activated, it is not known whether the manager is seated, and there is a possibility that the manager terminal 4 is away. In such a case, even if the control instruction for displaying the operation screen information of the client terminal that is not displayed on a certain administrator terminal is transmitted and displayed on the administrator terminal 4, the administrator who actually monitors it There is no monitoring at all. Therefore, it is required to transmit a control instruction to the administrator terminal 4 who will be actually seated.

  Therefore, when determining the administrator terminal 4 that transmits the control instruction, the display change control unit 10 stores each of the administrator terminals 4 that are transmission candidates (a candidate administrator is determined in advance and stores identification information thereof). The administrator terminal 4 used by the administrator stores the operation log information from the stored information in a predetermined database or the like in association with the identification information of the administrator at the time of login. The determination is made based on the operation log information stored in the operation log information storage unit 8. For example, by determining whether operation log information has been acquired from the administrator terminal 4 that is a transmission candidate before the predetermined time from the current time (that is, whether operation log information is stored in the operation log information storage unit 8), It is possible to determine whether the administrator is seated on the administrator terminal 4. When searching for operation log information, the search may be performed based on the administrator terminal identification information of the administrator terminal 4 that is a transmission candidate.

  The administrator terminal 4 that does not have operation log information before a predetermined time from the current time can be excluded from the transmission destination, thereby preventing the above situation.

  When determining the administrator terminal 4 as the transmission destination, the display change control unit 10 preferentially selects the administrator terminal 4 having a large number of operation log information based on the operation amount, for example, the number of operation log information. You may determine as the administrator terminal 4 of a transmission destination.

  Further, when determining the administrator terminal 4 that transmits the control instruction, the display change control unit 10 determines based on the operation log information acquired from each administrator terminal 4 that is a transmission candidate as described above, The computer terminal to which the candidate administrator is logged in is identified based on the identification information of the candidate administrator (the identification information of the administrator is associated with the identification information of the computer terminal that is logged in) The specified computer terminal (stored in a predetermined database or the like) may be determined as the administrator terminal 4.

  Further, the display change control unit 10 may determine to display the operation screen information of the number of client terminals corresponding to the usage frequency on the administrator terminal 4 by determining the usage frequency of the administrator terminal 4. good. For example, the administrator terminal 4 determined to be frequently used is set to “3” as the number of operation screen information of the client terminal to be displayed on the administrator terminal 4, and the administrator terminal 4 determined to be less frequently used is used. Is “8” as the number of operation screen information of the client terminal displayed on the administrator terminal. Or, conversely, the administrator terminal 4 determined to be frequently used is set to “8” as the number of operation screen information of the client terminal to be displayed, and the administrator terminal 4 determined to be frequently used is the administrator. The number of client terminals displayed on the terminal is “3”.

  The reason why the operation screen information of the client terminal to be displayed when the usage frequency is high is to reduce the monitoring burden because the high usage frequency means that there is a high possibility that other operations are being performed. On the other hand, the reason why the operation screen information of the client terminal to be displayed when the usage frequency is high is that it is likely that the user is seated and monitoring can be performed. Which is set can be arbitrarily set according to the actual use situation of each company or the like. In addition, it is possible to arbitrarily set how to set the number of client terminals to be displayed at which usage frequency.

  Note that the usage frequency of the administrator terminal 4 can be determined by the number of operation log information stored in the operation log information storage unit 8 at a predetermined time of each administrator terminal 4, and the number of operation log information is large. If the number of operation log information is small, it can be determined that the usage frequency is low.

  In each of the above-described embodiments, the case where the display control unit 11 of the administrator terminal 4 determines whether the operation screen information of each client terminal 3 on the list display screen is displayed has been described. It may be executed with.

  In this case, based on the operation screen information of the display device 22 of the administrator terminal 4 transmitted from each administrator terminal 4 and stored in the operation screen information storage unit 6, the determination process is changed to the display of the management server 2. The control part 10 performs.

  In this case, the display area of the operation screen information of each client terminal 3 on the list display screen is determined from the operation screen information, and information indicating which client terminal 3 operation screen information is displayed on each administrator terminal 4 (this information Records which administrator terminal 4 has acquired the operation screen information of which client terminal 3 when the administrator terminal 4 acquires the operation screen information of each client terminal 3 from the operation screen information storage unit 6. The display area is a predetermined area (for example, a rectangular area), and the client terminal 3 identification information and user identification information to be displayed on the list display screen are displayed as characters. The operation screen information of the client terminal 3 that is not displayed is determined by recognizing and determining whether or not they match.

  For the operation screen information of the client terminal 3 that is not displayed on the administrator terminal 4 determined by the display change control unit 10, the above-described control instruction is transmitted to the other administrator terminal 4, whereby another administrator It can be displayed on the terminal 4.

  In each of the above-described embodiments, the case where a part or all of the processing is executed in the management server 2 has been described. However, these functions are appropriately distributed in the client terminal 3, the management server 2, and the administrator terminal 4. May be.

  Note that there are various patterns of variations in the distributed arrangement, and any arrangement form may be used. In these cases, when each function of the management server 2 is used during processing in each client terminal 3 or administrator terminal 4, an inquiry is sent from the client terminal 3 or administrator terminal 4 to the management server 2. The result is used for processing in the client terminal 3 and the administrator terminal 4. The processing result is executed by the client terminal 3 or the administrator terminal 4.

  All of the above functions may be provided in the administrator terminal 4. That is, the operation information acquisition unit, the operation information storage unit, the user information management unit 9, the display change control unit 10, and the display control unit 11 may be provided in the administrator terminal 4. In this case, the arbitrary administrator terminal 4 is functioning integrally with the management server 2.

  In this case, operation information such as operation screen information and operation log information of the client terminal 3 is acquired and stored in an arbitrary administrator terminal 4. And the determination process in the display control part 11 of the administrator terminal 4 is performed by operation etc. in the administrator terminal 4. FIG. As a result of the determination, if there is operation screen information of the client terminal 3 that is not displayed on the administrator terminal 4, the display change control unit 10 can display the client that is not displayed by the processing in each of the above-described embodiments. The control instruction to display the operation screen information of the terminal on the other administrator terminal 4 and the identification information of the client terminal 3 to be displayed on the administrator terminal 4 are transmitted.

  In this case, the display change control unit 10 may exist in the management server 2, and other functions may be provided in the administrator terminal 4.

  In this case, operation information such as operation screen information and operation log information of the client terminal 3 is acquired and stored in an arbitrary administrator terminal 4. And the determination process in the display control part 11 of the administrator terminal 4 is performed by operation etc. in the administrator terminal 4. FIG. If there is operation screen information of the client terminal 3 that is not displayed on the administrator terminal 4 as a result of the determination, there is operation screen information of the client terminal 3 that is not displayed, and identification of the client terminal 3 Information is transmitted to the management server 2. When the display change control unit 10 of the management server 2 receives the information from the administrator terminal 4, the operation screen information of the client terminal that is not displayed is transferred to another administrator by the processing in each of the above-described embodiments. A control instruction to be displayed on the terminal 4 and identification information of the client terminal 3 to be displayed on the manager terminal 4 are transmitted.

By using the present invention, for the operation screen information of the client terminal 3 that is not displayed on the display device 22 of the administrator terminal 4 used by the administrator, the operation screen of the client terminal 3 of the other display device 22 is monitored. It can be controlled to be displayed on the list display screen. Thereby, monitoring of each client terminal 3 and the operation | work to other application software can be made compatible.

It is a schematic diagram which shows the whole concept of this invention. It is a conceptual diagram of the system configuration | structure of this invention. It is a conceptual diagram of the hardware constitutions of a management server. It is a flowchart which shows an example of the processing process of this invention. It is an example of the list display screen of the operation screen information of each client terminal displayed on an administrator terminal. It is an example of the screen displayed when the operation screen information of a specific client terminal is selected on the list display screen of the operation screen information of each client terminal displayed on the administrator terminal. It is an example of operation screen information. It is an example of operation log information. It is a conceptual diagram which shows a user information management part typically. It is an example of the list display screen of the operation screen information of each client terminal displayed on an administrator terminal. It is an example of the screen displayed when the operation screen information of a specific client terminal is selected in the operation screen information of each client terminal displayed on the administrator terminal. It is a figure which shows typically determination of the superimposition condition of the window and display area of a list display screen, and the window of other application software. It is a figure which shows a 1st determination process typically. It is a figure which shows the 2nd determination processing typically. It is a figure which shows the 3rd determination process typically. It is a figure which shows typically the process which displays the operating screen information of the client terminal which has a vacancy in the display area of a list display screen, and cannot newly be displayed on another administrator terminal there.

Explanation of symbols

1: Client terminal monitoring system 2: Management server 3: Client terminal 4: Administrator terminal 5: Operation screen information acquisition unit 6: Operation screen information storage unit 7: Operation log information acquisition unit 8: Operation log information storage unit 9: User Information management unit 10: Display change control unit 11: Display control unit 20: Computing device 21: Storage device 22: Display device 23: Input device 24: Communication device 41: First manager terminal 42: Second manager terminal

Claims (8)

A client terminal monitoring system comprising at least two display devices for monitoring operation information of a client terminal,
The client terminal monitoring system includes:
An operation information storage unit for storing operation information of the client terminal;
About the operation information of the client terminal to be displayed on the display device, a display control unit that determines whether there is operation information of the client terminal in which part or all of the operation information is not displayed,
About the determined operation information of the client terminal in which part or all of the operation information is not displayed, a display change control unit that displays on another display device different from the display device;
A client terminal monitoring system comprising: A client terminal monitoring system comprising at least two display devices for monitoring operation information of a client terminal,
The client terminal monitoring system includes:
An operation information storage unit for storing operation information of the client terminal;
By determining whether part or all of the operation information of the client terminal to be displayed on the display device is hidden in a window of other application software displayed on the display device, A display control unit that determines whether there is operation information of a client terminal that is not entirely displayed;
About the determined operation information of the client terminal in which part or all of the operation information is not displayed, a display change control unit that displays on another display device different from the display device;
A client terminal monitoring system comprising: A client terminal monitoring system including at least two administrator terminals including a display device for monitoring operation screen information of a client terminal,
The client terminal monitoring system includes:
An operation screen information storage unit for storing operation screen information of the client terminal;
A display control unit for acquiring and displaying operation screen information of a client terminal to be displayed on a display device of any one of the administrator terminals from the operation terminal information storage unit;
The operation screen information of the client terminal for which part or all of the operation screen information is not displayed on the display device of the administrator terminal in the display control unit is displayed on the administrator terminal different from the administrator terminal. A display change control unit that transmits a control instruction to display operation screen information of a client terminal that is not present,
The display control unit in the arbitrary one administrator terminal,
Monitoring the display state of the operation screen information of the client terminal displayed on the display device of the administrator terminal,
When it is determined that part or all of the operation screen information displayed on the display device of the administrator terminal is not displayed, the identification information of the client terminal of the operation screen information is sent to the display change control unit. Send
The display controller of the different administrator terminal is
The operation screen information of the client terminal corresponding to the control instruction is acquired from the operation screen information storage unit and displayed on the display device of the administrator terminal.
A client terminal monitoring system. The display control unit
Operation screen information in which part or all of the operation screen information displayed on the display device is not displayed based on the position information of the display area of the operation screen information of the client terminal displayed on the display device Determine if there is,
The client terminal monitoring system according to claim 3. The display control unit further includes:
Using the positional information of the window of the other application software displayed on the display device and the context of the window of the screen displaying the operation screen information and the window of the other application software, the display device Determine whether there is operation screen information that is not displayed in part or all of the operation screen information displayed in
The client terminal monitoring system according to claim 4. The display change control unit
Information indicating that there is operation screen information of a client terminal in which a part or all of the operation screen information is not displayed on the display device of the administrator terminal from the one arbitrary administrator terminal, and identification of the client terminal When receiving information and
Inquires of an administrator terminal different from the administrator terminal whether there is a display area capable of displaying operation screen information of the client terminal that is not displayed on the administrator terminal,
After receiving an inquiry result indicating that a part or all of the operation screen information can be displayed, a control instruction to display the determined operation screen information of the client terminal is transmitted to the different administrator terminal.
The client terminal monitoring system according to any one of claims 3 to 5, wherein The display change control unit
As the different administrator terminal, select an administrator terminal that is the order to be displayed next to the one arbitrary administrator terminal,
The client terminal monitoring system according to claim 6. In the computer terminal that stores the operation information of the client terminal in the storage device,
A procedure for extracting and passing operation information of the client terminal to be displayed on the administrator terminal from the storage device to the administrator terminal used by the administrator;
Regarding the operation information of the client terminal to be displayed on the display device of the administrator terminal, a determination result of whether there is a client terminal in which part or all of the operation information is not displayed, identification information of the client terminal that is not displayed, With the steps of receiving
For the operation information of the client terminal in which part or all of the operation information is not displayed, a control instruction to display the operation information of the client terminal that is not displayed to an administrator terminal different from the administrator terminal The passing procedure,
Client terminal monitoring program for executing

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