JP2009104437A - Reception and guidance device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a reception and guidance device which enables a customer to designate a person in charge to perform reception and supplies sufficient service to a special customer. <P>SOLUTION: The reception and guidance device includes; an operation-designating part 11; a camera 15; a ticket-issuing part 14; a chime 23; a coming-to-store information operating part 20; a camera monitor 24; and a control part 32 which controls the ticket-issuing part 14, the chime 23 and the camera monitor 24 on the basis of the result of a person-in-charge designating operation which the operation-designating part 11 executes. When a person in charge makes designation by the operation-designating part 11, the control part 32 issues a reception number, correlates the reception number with the designated person in charge, makes the display 21 of the coming-to-store information operating part 20 display the correlated reception number and designated person in charge, makes the camera monitor 24 display a video picked up by the camera 15, and gives notice that the designating operation is executed by the operation-designating part 11 by means of the chime 23. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a reception guide device that receives and guides customers who visit a store installed in a financial institution such as a bank or a securities company.

Conventionally, business names such as deposits, transfers, money exchanges and loans are displayed on the display. When a customer who visits the store selects a business name using the touch panel on the display, the receipt number corresponding to the selected business is printed. There is known a reception guide device that issues a reception card, announces a reception number by an alarm device and guides a customer to a window when the turn comes (see, for example, Patent Document 1).
Japanese Patent Laid-Open No. 10-320482

However, in the above-described reception guidance device, the customer cannot designate the person in charge, and therefore, the customer has to wait for the turn through the floor person in charge, such as a floor manager, and call it individually. There is a problem that it becomes complicated.
Furthermore, since the conventional reception guide device is set to be called in the order of reception, there is a problem that a sufficient service cannot be provided to a special customer.

  Therefore, the present invention provides a reception guide device that can easily perform reception with a person in charge and provide a sufficient service to a special customer.

  In order to solve the above-described problem, the invention described in claim 1 is directed to an operation designating unit (for example, the operation designating unit 11 in the embodiment) capable of designating a person in charge by a customer, and the operation designating unit. An image pickup means (for example, the camera 15 in the embodiment) for picking up an image of a customer performing the operation in conjunction with the operation, and a ticket issuing ticket number printed with a receipt number based on the operation of the operation specifying means Means (for example, the ticket issuing unit 14 in the embodiment), informing means (for example, the chime 23 in the embodiment) capable of notifying that the operation of the operation specifying means has been performed, the person in charge and the reception number Ticketing information display means (for example, the display 21 in the embodiment) that can be displayed in association with it, and a monitor that can display the video imaged by the imaging means (for example, in the embodiment) Control means (for example, control in the embodiment) that performs ticket issuing control of the ticket issuing means, notification control of the notification means, and display control of the monitor based on the designation operation result of the operation designation means. And the control means issues a receipt number when the designated operation is performed by the operation designating means, and associates the receipt number with the designated responsible person and issues the ticket issuing information. The display means displays the image picked up by the image pickup means on the monitor, and the notification means informs that the designation operation has been performed by the operation designation means.

  According to a second aspect of the present invention, in the first aspect of the present invention, the timekeeping means (for example, the first timepiece in the embodiment) that can measure the time that has elapsed since the designated operation of the person in charge is performed by the operation designation means. 1 time counting unit 33), wherein the ticket issuing information display means is configured to be able to display the time measured by the time measuring means, and the control means includes the person in charge designated by the operation designating means and the time measuring means. The elapsed time measured is displayed in association with the ticket issuing information display means.

  The invention described in claim 3 is the invention according to claim 1 or 2, wherein the window reservation means (for example, the touch panel 22 in the embodiment) capable of reservation operation of the window and the window reservation means perform the reservation operation. Second time counting means (for example, the second time counting unit 34 in the embodiment) for measuring the time elapsed since the time is performed, and the control means includes information on the window reserved by the window reservation means, The ticketing information display unit displays the time measured by the second timing unit in association with the time.

  According to a fourth aspect of the present invention, in the third aspect of the invention, a reception number designating unit capable of designating a reception number displayed on the ticket issuing information display unit (for example, the touch panel 22 in the embodiment). And calling means (for example, the notification unit 18 in the embodiment) for notifying the reception number and guiding a customer to the window reserved by the window reservation means, wherein the control means includes the reception number designating means. When the reception number is designated by the above-mentioned, the calling means notifies the reception number and the reserved window information.

  According to a fifth aspect of the present invention, in the invention according to any one of the first to third aspects, the customer image captured by the imaging unit is based on a designation operation of the operation designation unit by the customer. Storage means (for example, the storage unit 31 in the embodiment) that stores the receipt number in association with the issued receipt number, and reception number designation means (for example, a designation operation for the receipt number displayed on the ticket issue information display means) When the receipt number is designated by the touch panel 22) in the embodiment and the receipt number designation means, a window reservation judging means (for example, reservation status in the embodiment) for judging whether or not there is reservation information related to the receipt number And when the result of determination by the window reservation determination means indicates that there is reservation information, the control means If the calling means informs the receipt number designated by the designation means, and it is determined that there is no reservation information, it is stored in the storage means in association with the receipt number designated by the receipt number designation means. The video is displayed on the monitor.

  According to the first aspect of the present invention, the image of the customer is displayed on the monitor while the customer who is performing the designation operation of the operation designation unit is imaged by the imaging unit, and the designation operation of the operation designation unit is notified by the notification unit. Because it can be displayed, for example, the person in charge can recognize that the customer has visited the store by notifying by the notifying means, and confirm whether the customer is in charge by checking the customer's video on the monitor Therefore, in the case of the customer in charge, it becomes possible to respond quickly. In addition, even when there are a plurality of customer representatives displayed on the monitor, it is issued based on the designation operation of the operation designation means by the customer, together with the above-mentioned notification means and the display of the customer video on the monitor Since the received reception number and the designated person in charge can be associated and displayed on the ticketing information display means, the person in charge can recognize that he has been designated and can quickly respond to the customer. Therefore, it is possible to easily accept a person in charge and to improve the service for a special customer.

  According to the invention described in claim 2, in addition to the effect of claim 1, the clocking result of the clocking means can be displayed on the ticketing information display means in association with the person in charge designated by the operation designating means. Each person in charge can recognize the elapsed time since he / she was designated as a customer by confirming the display contents of the ticketing information display means, and therefore, the customer can respond to this elapsed time. This has the effect of further improving the service.

  According to the invention described in claim 3, in addition to the effect of claim 1 or 2, the time elapsed since the reservation of the window is made by the window reservation means is timed by the second time measuring means and displayed on the ticket issuing information display means. By doing so, for example, each person in charge can grasp the approximate usage time of the window where the customer is currently responding by looking at the time displayed on the ticketing information display means. There is an effect that can be improved.

  According to the invention described in claim 4, in addition to the effect of claim 3, the reception number and the window information are called by specifying the reception number displayed on the ticket issuing information display means by the reception number specifying means. The customer can be informed and guided to the reservation window reserved by the reservation means, so that the operation for calling the customer can be performed while confirming the reception status and reservation information with the ticket issuing information display means. Therefore, there is an effect that an erroneous operation at the time of calling the customer by the person in charge can be reduced.

According to the invention described in claim 5, when the customer's video is stored in the storage means in association with the reception number, and the reception number determined that the reservation is not made by the window reservation determination means, Since the customer's video can be displayed on the monitor, even if the person in charge is absent when the customer designates the person in charge, for example, when the person in charge returns, The customer can be confirmed on the video while confirming that it has been designated, and the window can be reserved after this confirmation work.
In addition, for example, in the case of making an appointment with a customer in advance, the person in charge can guess who the customer has designated him without checking the video. By specifying the reception number after making a reservation at the window, it is possible to promptly guide the customer to the window by calling means without the confirmation of the customer by video, so that further service improvement can be aimed at There is an effect that can be done.

Next, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 schematically shows the overall configuration of the reception guide apparatus of this embodiment. This reception guidance device is installed in a bank or a securities company or other financial institution, issues a numbered ticket with a reception number printed based on the reception operation of the customer who visited the store, and is sequentially printed on the numbered ticket. The reception number is informed and the customer is guided to a predetermined counter or reception room as a window. Mainly the reception ticket machine 10, the management PC 30, the notification unit 18, the store visit information display operation unit 20, the chime 23 and the camera The monitor 24 is configured. In addition, there are various forms such as booths and table seats that are simply separated as customer service windows, but in this embodiment, a window counter and a reception room will be described as an example.

  The reception ticketing machine 10 is installed near the entrance of a store, for example, and issues an operation designation unit 11 on which a customer performs an input operation and a numbered ticket on which a reception number is printed based on an input result by the customer. The ticket issuing unit 14 includes a camera 15 that senses an input operation by a customer and images the customer, and a speaker 16 that provides voice guidance. The reception ticket issuing machine 10 is connected to a door sensor 17 that detects opening and closing of a door at a store entrance.

  The operation designating unit 11 includes a display 12 such as a liquid crystal and a touch panel 13 provided on the display 12. The display 12 determines whether or not there is a promise with a person in charge in advance, that is, a reservation is made. A reservation presence / absence selection screen 40 (see FIG. 2) for selecting presence / absence and a person-in-charge designation screen 50 (see FIG. 3) for designating the name of the person in charge at the store can be displayed. Selection / designation operations on the reservation presence / absence selection screen 40 and the person-in-charge designation screen 50 can be performed by the touch panel 13. Here, the reservation presence / absence selection screen 40 is set to be displayed on the display 12 when the door opening / closing is detected by the door sensor 17 that detects the opening / closing of the door at the store entrance. Before the screen 40 is displayed, it is turned off in the standby state. When the selection operation indicating that there is a reservation is performed on the reservation presence / absence selection screen 40, the reservation presence / absence selection screen 40 on the display 12 is switched to the person-in-charge designation screen 50. Note that the sensor for detecting the customer visit is not limited to the door sensor 17, and other sensors such as an infrared sensor may be used as long as the customer visit can be detected.

  The ticket issuing unit 14 prints a reception number on a reception card 60 (see FIG. 4) based on the input result to the touch panel 13 and issues a ticket. More specifically, when a selection operation indicating that there is no reservation is made on the reservation presence / absence selection screen 40 described above and a business selection operation is performed on a business selection screen (not shown), or the person in charge is designated on the person-in-charge designation screen 50 When the operation is performed, the result is transmitted to the management PC 30. When the information on the receipt number issued based on the designated result of the person in charge is transmitted from the management PC 30, the receipt number is received as a receipt card. The ticket is printed on 60. The medium on which the ticket issuing unit 14 prints is not limited to a card, and a receipt or the like may be used.

  The camera 15 captures an image of an operator such as a customer who is operating in conjunction with an operation input to the touch panel 13 with a moving image, and starts imaging when the start of the operation input to the touch panel 13 is detected. The imaging is automatically stopped after a predetermined time has elapsed. The video imaged by the camera 15 is stored in the storage unit 31 of the management PC 30. Moreover, the imaging by the camera 15 may be started when, for example, the opening / closing of a door is detected.

  The speaker 16 is used to send voice guidance to the customer based on the detection result of the door sensor 17. Specifically, when the store door is opened and closed and the customer seems to have come to the store, the reception ticketing machine A voice output prompting the acceptance operation by 10 is made.

  The notification unit 18 displays the receipt number printed on the issued receipt card 60 and the name that is the counter information for the customer who has the numbered ticket printed with this receipt number and the reception room identification information. Also, notification is made by voice output or the like. The notification control of the notification unit 18 is performed by the management PC 30.

  The store visit information display operation unit 20 is attached to the wall of the office room where each person in charge separated from the waiting space of the shop performs work, and is visible by all persons in the office room. The store visit information display operation unit 20 includes a display 21 and a touch panel 22. The display 21 receives reception information as a result of operation input performed at the reception ticket issuing machine 10, reservation information for each counter and reception room. Can be displayed.

  More specifically, the reservation information is displayed on a reservation information display unit 72 (see FIG. 5) on the display 21. In this reservation information display section 72, the counter counter and the reception room can be reserved by the touch panel 22. By performing a predetermined operation for associating the reception number with the name of the desired counter counter and the reception room, the counter is displayed. Counters and reception rooms are reserved. An example of a window reservation method will be described later.

  Furthermore, the reception information is displayed on the reception information display unit 71 (see FIG. 5) on the display 21. The touch panel 22 is used to specify the reception number that has already been reserved on the reservation screen. As a result, the notification unit 18 can notify the reception number and the name of the reserved counter or reception room. In addition, when an operation for designating a reception number for which no reservation is made for the counter and the reception room is performed on the touch panel 22, the video stored in the storage unit 31 in association with the reception number is reproduced and displayed on the camera monitor 24. It has come to be.

The chime 23 is arranged in the office like the store visit information display operation section 20, and in conjunction with the operation input of the operation designating section 11 of the reception ticket issuing machine 10, all the persons in the office are informed by customers. A chime sound is notified that the user has visited the store and is operating the reception ticketing machine 10.
The camera monitor 24 is arranged in the office room in the same manner as the store visit information display operation unit 20, and displays the video captured by the camera 15 in real time and a predetermined touch panel 22 of the store visit information display operation unit 20. Based on the operation, the video stored in the management PC 30 is reproduced and displayed.

The management PC 30 is arranged at a manager's seat in the store, and includes a storage unit 31, a control unit 32, a first timing unit 33, a second timing unit 34, a reservation status determination unit 35, and a display operation unit 36.
The storage unit 31 is configured by a storage medium such as a hard disk or a memory, and stores the customer image captured by the camera 15 described above in association with the receipt number of the numbered ticket received by the customer. It is like that. Further, the storage unit 31 stores the person in charge designated by the customer at the reception ticketing machine 10 and the receipt number of the numbered ticket issued to the customer who designated the person in charge in association with each other. Yes. The storage unit 31 stores the timing results of the first timing unit 33, which will be described in detail later, in association with each reception number, and the timing results of the second timing unit 34 are stored for each counter and reception room. It is associated and stored.

  The control unit 32 executes various programs stored in advance in the storage unit 31 and performs various controls based on various input information. When the operation result of the touch panel 13 is transmitted from the reception ticket issuing machine 10, the control unit 32 issues an unissued reception number, transmits this reception number to the reception ticket issuing machine 10, and receives the reception number at the ticketing unit 14. The reception card 60 printed with is issued. In addition, the transmitted reception number is stored in the storage unit 31 as an issued reception number.

When the control unit 32 further receives information from the reception ticket issuing machine 10 that the operation is being performed, the control unit 32 performs drive control of the chime 23 to notify each person in charge.
When the control unit 32 receives information indicating that an operation is performed from the reception ticketing machine 10, the control unit 32 starts imaging control by the camera 15 of the reception ticketing machine 10, and the video captured by the camera 15 is displayed in the office. Are displayed on the camera monitor 24.

The control unit 32 is further set to perform display control of the display 21 of the store visit information display operation unit 20, and when the storage content of the storage unit 31 is changed, the reception information and reservation information displayed on the display 21 are displayed. Update.
In addition, when a predetermined reservation operation is performed at the store visit information display operation unit 20, the control unit 32 receives this operation information, and among the window counter and the reception room, the window counter and the reception room where the predetermined reservation operation is performed are received. The name and the reception number on which the reservation operation is performed are associated with each other and stored in the storage unit 31 as reservation information. Then, for each reserved counter and reception room, the time measurement result of the second timing unit 34 is associated and stored in the storage unit 31, and the name and reception number of the counter and reception room stored in the storage unit 31 are stored. And the time measurement result of the 2nd time measuring part 34 is displayed on the display 21 of the store visit information display operation part 20 as reservation information.

  Further, when a specific reception number is designated by the touch panel 22 on the reception information screen displayed on the display 21 of the store visit information display operation unit 20, the control unit 32 is based on a determination result of a reservation situation determination unit 35 described later. If it is determined that there is a designated reception number in the reservation information of the counter and the reception room, the calling control by the notification unit 18 is performed, while the reservation information of the counter and the reception room is included in the reservation information. If it is determined that there is no designated acceptance number, the video stored in association with the designated acceptance number is called from the storage unit 31 and reproduced and displayed on the camera monitor 24.

The first timekeeping unit 33 measures the time elapsed since the customer designated the person in charge on the touch panel 13 of the reception ticketing machine 10, and the timekeeping result timed by the first timekeeping unit 33 is: It is associated with the receipt number issued by the management PC 30 and stored in the storage unit 31, and is displayed on the display 21 of the store visit information display operation unit 20 as receipt information in a state associated with each receipt number.
The second timing unit 34 counts the time elapsed since the reservation operation was performed by the touch panel 22 on the reservation information screen of the store visit information display operation unit 20. Are stored in the storage unit 31 and displayed on the reservation information screen displayed on the display 21 of the store visit information display operation unit 20 in association with the names of the counter and the reception room.

  When the reception number displayed on the display 21 as the reception information is specified by the touch panel 22, the reservation status determination unit 35 has the specified reception number in the reservation information stored in the storage unit 31. It is to determine whether or not. Here, based on the determination result of the reservation status determination unit 35, the control unit 32 switches the control based on the operation for designating the reception number displayed on the display 21 of the store visit information display operation unit 20 described above.

  The display operation unit 36 includes a display 37 such as a liquid crystal display and a touch panel 38 that performs a selection operation on a screen displayed on the display 37. It is possible to change information registered in advance, such as adding or deleting a person's name.

Next, the operation of the above reception guidance device will be described.
First, when the reception guidance device is activated, after initialization, the device enters a standby state after a predetermined time has elapsed, and the display 12 of the reception ticket issuing machine 10 is turned off.
Next, when the customer visits the store, the door of the entrance opens and closes, and when the door sensor 17 detects the opening and closing of the door, the voice guidance prompting the reception operation at the reception ticket issuing machine 10 from the speaker 16 of the reception ticket issuing machine 10 The customer is guided in front of the reception ticket issuing machine 10.

  Further, when voice guidance is played from the speaker 16, the reservation presence / absence selection screen 40 is displayed on the display 12 of the operation specifying unit 11. Here, FIG. 2 shows an example of the reservation presence / absence selection screen 40, and the reservation presence / absence selection screen 40 displays a message 41 that prompts the user to select a button “please press the corresponding button”. In addition, a selection button 42 described as “customer with reservation” and a selection button 43 described as “customer without reservation” are displayed side by side below the message 41.

  When the selection button 42 is selected on the touch panel 13 by the customer, the display 12 is switched from the reservation selection screen 40 to the person-in-charge designation screen 50. Here, FIG. 3 shows an example of the person-in-charge designation screen 50. The person-in-charge designation screen 50 has a person-in-charge name “Please select your person-in-charge name”. Is displayed, and designation buttons 52 to 55 in which the names of persons in charge such as “Taro Taro” are written are arranged at predetermined positions.

  In addition, the person-in-charge designation screen 50 displays a button 56 on which “return to the first screen” or the like is displayed. When the person-in-charge designation screen 50 is mistakenly moved, the button 56 is displayed on the touch panel. By selecting in step 13, it is possible to return to the reservation presence / absence selection screen 40. Further, below the designation buttons 52 to 55, a button 57 is displayed which is described as “Please click here if you are unsure” to select when there is something unknown on the person-in-charge designation screen 50. When the customer selects this button 57 on the touch panel 13, the person in charge is notified to the person in charge by the store visit information display operation unit 20 or the like, and the installation location of the reception ticket issuing machine 10 is notified to the floor manager or the like. Customer service is now being conducted.

  Here, when the selection button 43 of the reservation presence / absence selection screen 40 is selected on the touch panel 13, a business selection screen (not shown) on which a selection button for each business is displayed is displayed on the display 12. And when the selection button for every work displayed on this work selection screen is chosen by the customer, while issuing the unissued receipt number and printing the receipt card 60 on which this receipt number is printed, The reception number is associated with the business information selected by the customer and stored in the storage unit 31 as reception information.

  When any of the buttons 52 to 55 on the person-in-charge designation screen 50 is designated by the customer on the touch panel 13, an unissued receipt number is issued and the receipt card 60 on which the receipt number is printed is issued at the ticket issuing unit 14. Let Here, FIG. 4 shows an example of the reception card 60 issued by the ticket issuing unit 14. The reception card 60 is printed with the reception number “002” issued by the management PC 30. The name of the person in charge designated on the person-in-charge designation screen 50 is printed below the number. Also, at the bottom of this reception card 60, the time when the reception card 60 is issued by performing the designation operation on the person-in-charge designation screen 50 is printed, and further, “I will guide you to the person in charge. A message to the customer such as "Please wait a moment" is also printed. Here, the customer who sees this message waits in the waiting space in the store with the issued reception card 60.

  By the way, when the above-described designation operation of the buttons 52 to 55 on the person-in-charge designation screen 50 is performed by the touch panel 13, a chime sound is output by the chime 23 and the customer 15 is imaged by the camera 15 for a predetermined time. Projected on the camera monitor 24 in the office. Simultaneously with the issuance of the receipt number, the receipt information displayed on the store visit information display operation unit 20 is updated. This allows each person in the office to recognize that the operation of the person-in-charge designation screen 50 has been performed by the customer with a chime sound. Further, via the camera monitor 24, the person-in-charge designation screen 50 can be recognized. Each person in charge can check the video of the customer who is performing the operation of specifying the person in charge. Furthermore, each person in charge, when the customer in charge is reflected on the camera monitor 24, sees the reception information displayed on the store visit information display operation unit 20 so that his / her name is in charge. It can be confirmed that it is designated on the designation screen 50. Note that the chime 23 may output a chime sound and the camera 15 may capture an image when the reservation presence / absence selection screen 40 is operated.

  FIG. 5 shows an example of a customer visit information screen 70 displayed on the store visit information display operation unit 20 and including reception information and reservation information. In the display area on the right side of the customer visit information screen 70, a reception information display section 71 for displaying reception information is arranged. In the display area on the left side of the customer visit information screen 70, a reservation information display section 72 for displaying reservation information is arranged. Has been placed.

  In the reception information display section 71, the “order” that is the order of reception, the “reception number” that is issued based on the reception by the customer, and the “business” that is the result of the customer's designated operation. , And “waiting time” that is an elapsed time since the customer performed the person-in-charge designation operation is displayed in association with each other. For example, when the “order” of the reception information display unit 71 shown in FIG. 5 is “1”, the customer who has the numbered ticket on which the reception number “002” is printed performs the designation operation of the person in charge “Taro Taro”. For this reason, the name of the person in charge “Taro Taro” is displayed in the “business” column, and the designation button 52 (see FIG. 3) on which the name of the person in charge “Taro Taro” is written is designated on the touch panel 13. The elapsed time since the operation is displayed as “0:32:38” in the “waiting time” column. Note that the order “4” of the acceptance information display unit 71 in FIG. 5 shows a case where the business “asset management” is designated as an example of the acceptance information when the person in charge is not designated, and the order “4”. In the “business” column associated with “”, the name of the business “asset management” is displayed.

  On the other hand, the reservation information display section 72 is issued based on the “location”, which is the name of the counter or reception room where the customer is handled, the name of the person in charge who made the reservation, and the reception by the customer The “reception number” and the “customer service time” that is the elapsed time since the reservation of the counter or the reception room is made are displayed in association with each other. For example, when “Location” shown in FIG. 5 is “Reception 1”, the person in charge “Patent Hanako” has made a reservation for the customer whose “reception number” is “901”, and the reservation is made. “Service hours”, which is the elapsed time since then, is “0:00:22”.

  Here, as a reservation method of the window, for example, a reservation is made among the window counter and the name of the reception room (for example, “window 1”) displayed on the reservation information display section 72 of the store visit information display operation section 20. This can be done by selecting the name of a non-service counter or reception room on the touch panel 22 and then selecting the reception number displayed on the reception information display section 71 on the touch panel 22. For the convenience of illustration, the reservation information display unit 72 in FIG. 5 shows a case where all the counters and reception rooms are reserved, and “window 1” to “window 3” and “service 2”. Since a reservation is made without designating the “reception number”, the “reception number” field is blank. Since the person in charge and the reception number are not displayed in association with the unreserved window counter and reception room, it is possible to recognize the window counter and reception room without reservation by looking at the reservation information display section 72. It has become.

  When the reception number of the reception information display unit 71 displayed on the display 21 is specified by the touch panel 22 of the store visit information display operation unit 20, the reservation status determination unit 35 performs a counter counter and reception based on the specified reception number. A determination is made whether the room is reserved. As a result of the determination by the reservation status determination unit 35, when it is determined that the counter and the reception room are not reserved, the storage unit 31 is searched and the video associated with the designated reception number is called. Then, it is reproduced and displayed on the camera monitor 24.

  On the other hand, as a result of the determination by the reservation status determination unit 35, if it is determined that a reservation is made for the counter counter and the reception room, the specified reception number and the counter counter stored in association with the reception number are stored. And the name of the reception room is notified by the notification unit 18. Thus, the customer can recognize that the reception number printed on the reception card 60 and the name of the window counter and the reception room have been notified, and the person in charge can make a reservation at the window counter or the reception room where the reservation is made. Can guide customers.

  In addition, although the case where various displays of the data memorize | stored in the memory | storage part 31 were performed in the specific store was demonstrated, the data memorize | stored in the memory | storage part 31 are stored in the store by connecting management PC30 to a network, for example. It can be confirmed in real time at the headquarters or main store, etc., and can be saved as log data.

  Therefore, according to the above-described embodiment, the camera 15 is used to capture an image of the customer who is performing the designation operation of the person in charge by the operation designation unit 11, and the designation operation of the operation designation unit 11 is notified to the person in charge by the notification unit 18. However, since the customer's video can be displayed on the camera monitor 24, the person in charge can recognize that the customer has visited the store by the notification by the notification unit 18, and the customer's video can be confirmed by the camera monitor 24. Therefore, it is possible to confirm whether or not the customer is in charge of the customer, so that it is possible to quickly respond to the customer in charge of the customer. Further, even when there are a plurality of customer representatives displayed on the camera monitor 24, the notification by the notification unit 18 and the display of the customer's video on the camera monitor 24 as well as the operation designation unit 11 by the customer. Since the receipt number issued based on the designated operation and the name of the designated person in charge can be associated with each other and displayed on the display 21 of the store visit information display operation unit 20, the person in charge is designated by the customer. It is possible to recognize this and respond quickly, and as a result, it is possible to improve the service to customers.

  Furthermore, since the time measurement result by the first time measurement unit 33 can be displayed on the display 21 of the store visit information display operation unit 20 in association with the name of the person in charge designated by the operation designation unit 11, for example, By confirming the display contents 21, it is possible to recognize the elapsed time since the customer was designated as the customer. As a result, it is possible to further improve the service by dealing with customers according to the elapsed time.

  Further, the time elapsed after the reservation of the counter and the reception room is made by the touch panel 22 of the store visit information display operation unit 20 is timed by the second timer unit 34 and displayed on the display 21 of the store visit information display operation unit 20. Thus, for example, each person in charge sees the elapsed time measured by the second time measuring unit 34 displayed on the display 21, and the approximate usage time of the reception counter and the reception room currently handling the customer. Therefore, the merchantability of the apparatus can be improved.

  Then, by specifying the reception number displayed on the display 21 by the touch panel 22 of the store visit information display operation unit 20, when the reception counter and the reception room are not reserved by the reception number, the reception number and the reservation Since the notification unit 18 informs the customer of the name of the counter and reception room where the service is made and guides the customer to the reserved counter and reception room, the customer information is displayed at the store visit information display operation unit 20. It is possible to perform an operation for calling the customer while confirming the reception status of the customer and the reservation status of the counter and the reception room. As a result, it is possible to reduce erroneous operations when the customer calls the customer.

Further, when the customer's video is stored in the storage unit 31 in association with the reception number, and the reception number determined by the reservation status determination unit 35 as not being reserved is designated via the touch panel 22, the camera monitor 24, since the customer's video can be displayed, even when the customer designates the person in charge, even if the person in charge is not in the office due to the reception of the previous customer, for example, the person in charge When returning to the office, while confirming that he / she has been designated on the display 21 of the store visit information display operation unit 20, the customer is confirmed on the camera monitor 24 by video, and the reservation information display unit 72 displays the counter counter and You can make a reservation for the reception room.
In addition, in the case where there is a promise with the customer in advance, the person in charge can guess who the customer has designated himself without confirming the video of the customer. In this case, the store visit information display operation unit 20 By specifying the reception number after making a reservation at the counter, the notification unit 18 can promptly guide the customer to the counter at which the customer has been reserved, and as a result, Service improvement.

The present invention is not limited to the above-described embodiment, and a case has been described in which only one store visit information display operation unit 20 is provided in the office. However, a plurality of office visit information display operation units 20 may be provided. In addition, for example, it may be provided in each counter or reception room.
Furthermore, although the case where the store visit information display operation unit 20 and the camera monitor 24 are provided separately has been described, the camera monitor 24 may be omitted and the customer image may be displayed on the store visit information display operation unit 20.

  The display contents of the store visit information display operation unit 20 and the camera monitor 24 may be displayed on the display operation unit 36 of the management PC 30. In addition, the image captured by the camera 15 is not limited to a moving image, and may be a still image.

  Furthermore, although the case where only one reception ticket issuing machine 10 is provided has been described in the above embodiment, in the case of a store having a plurality of entrances, a configuration may be provided for each entrance. In this case, since a plurality of customers are imaged by a plurality of cameras 15 at the same time, if a plurality of camera monitors 24 are provided and individually displayed, or the screen of the camera monitor 24 is divided and displayed. Good.

  In addition, the case where the notification unit 18 displays the reception counter and the name of the reception counter and the reception room and outputs the voice has been described. However, the person in charge sets the reception number and the voice output so that only the reception number is displayed. It may be possible to go directly to the waiting area.

It is a block diagram which shows the whole structure of the reception guide apparatus in embodiment of this invention. It is a front view of the reservation presence / absence selection screen displayed in the operation designation part of the reception ticket issuing machine in the embodiment of the present invention. It is a front view of the person in charge designation | designated screen displayed by the operation designation | designated part of the reception ticket issuing machine in embodiment of this invention. It is a front view of the reception card in the embodiment of the present invention. It is a front view of a customer visit information screen in an embodiment of the invention.

Explanation of symbols

11 Operation designation part (operation designation means)
14 Ticketing department (ticketing means)
15 Camera (imaging means)
18 Notification unit (calling means)
21 Display (Ticketing information display means)
22 Touch panel (window reservation means, receipt number designation means)
23 chimes (informing means)
24 Camera monitor (monitor)
32 Control unit (control means)
33 First timer (timer)
34 Second timer (second timer)
35 Reservation status determination unit (window reservation determination means)

Claims (5)

An operation specifying means that allows the customer to specify the person in charge,
Imaging means for imaging a customer performing the operation in conjunction with the operation of the operation specifying means;
Ticket issuing means for issuing a numbered ticket printed with a receipt number based on the operation of the operation specifying means;
Notification means capable of notifying that the operation of the operation specifying means has been performed;
Ticketing information display means capable of displaying the person in charge and the reception number in association with each other;
A monitor capable of displaying the video imaged by the imaging means;
Control means for performing ticketing control of the ticket issuing means, notification control of the notification means, and display control of the monitor based on a designation operation result of the operation designation means;
The control means issues a receipt number when a designated operation of the person in charge is performed by the operation designation means, and causes the ticket issue information display means to display the receipt number in association with the designated person in charge, An acceptance guide apparatus, wherein the image picked up by the image pickup means is displayed on the monitor, and further, the notification means informs that the designation operation is performed by the operation designation means. Comprising a time measuring means capable of measuring the time elapsed since the designated operation of the person in charge was performed by the operation specifying means,
The ticket issuing information display means is configured to be able to display the time measured by the time measuring means,
2. The reception guide according to claim 1, wherein the control unit displays the person in charge designated by the operation designation unit and the elapsed time measured by the timing unit on the ticket issue information display unit in association with each other. apparatus. A window reservation means capable of window reservation operations;
A second timing means for timing the time elapsed since the reservation operation was performed by the window reservation means,
The control means causes the ticket issue information display means to display the information on the window reserved by the window reservation means and the time counted by the second time counting means in association with each other. 2. The reception guidance device according to 2. A receipt number specifying means capable of specifying the receipt number displayed on the ticketing information display means;
Calling means for notifying the reception number and guiding a customer to the window reserved by the window reservation means,
4. The reception guide according to claim 3, wherein when the reception number is specified by the reception number specifying means, the control means causes the calling means to notify the reception number and reserved window information. apparatus. Storage means for storing a video of a customer imaged by the imaging means in association with a receipt number issued based on a designation operation of the operation designation means by the customer;
A receipt number specifying means capable of specifying the receipt number displayed on the ticketing information display means;
When the receipt number is designated by the receipt number designation means, the reservation number determination means for judging the presence or absence of reservation information related to the receipt number,
The control means includes
When it is determined that there is reservation information as a result of determination by the window reservation determination means, the reception number designated by the reception number designation means is notified by the calling means, and it is determined that there is no reservation information 4. The image stored in the storage unit in association with the reception number designated by the reception number designation unit is displayed on the monitor. 5. Reception guide device.

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