JP2009104393A5 - - Google Patents
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- JP2009104393A5 JP2009104393A5 JP2007275320A JP2007275320A JP2009104393A5 JP 2009104393 A5 JP2009104393 A5 JP 2009104393A5 JP 2007275320 A JP2007275320 A JP 2007275320A JP 2007275320 A JP2007275320 A JP 2007275320A JP 2009104393 A5 JP2009104393 A5 JP 2009104393A5
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- failure
- reproduction environment
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- reproduction
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Claims (20)
前記障害票管理サーバは、前記ソフトウェアプログラムに発生した障害に関する情報が記録される障害票を管理する障害票管理手段と、
前記障害を再現するための再現環境を生成する再現環境生成手段と、
前記生成された少なくとも1つの再現環境を記憶する再現環境情報記憶手段と、
前記生成された再現環境と前記障害票との関連付けを行う関連制御手段とを備えることを特徴とするソフトウェア障害票管理システム。 In a software fault card management system configured with a fault card management server for developing a software program and a client terminal connected to the server via a network,
The failure slip management server is a failure slip management means for managing a failure slip in which information relating to a failure that has occurred in the software program is recorded.
Reproduction environment generation means for generating a reproduction environment for reproducing the obstacle;
Reproduction environment information storage means for storing the generated at least one reproduction environment;
A software fault card management system comprising: an association control means for associating the generated reproduction environment with the fault card.
前記再現環境生成手段は、前記障害票の新規作成時に前記テスト用再現環境をコピーして前記再現環境を生成することを特徴とする請求項1記載のソフトウェア障害票管理システム。 The reproduction environment information storage means stores in advance a test reproduction environment of the software program,
2. The software failure ticket management system according to claim 1, wherein the reproduction environment generation unit generates the reproduction environment by copying the test reproduction environment when the failure ticket is newly created.
前記再現環境生成手段により新規に生成された再現環境をテスト用と決定し、前記テスト用再現環境決定情報の書き換えを実施するテスト用再現環境決定手段とを更に備え、
前記関連制御手段は、前記テスト用再現環境決定手段により決定された再現環境を障害発生直後の状態で前記障害票に関連付けることを特徴とする請求項1記載のソフトウェア障害票管理システム。 Among the plurality of reproduction environments stored in the reproduction environment information storage means, test reproduction environment determination information for storing identification information indicating the reproduction environment for testing,
Reproducible environment determination means for determining the reproducible environment newly generated by the reproducible environment generating means for testing, and rewriting the reproducible environment determining information for testing;
2. The software failure voucher management system according to claim 1, wherein the association control unit associates the reproduction environment determined by the test reproduction environment determination unit with the failure voucher in a state immediately after the occurrence of the failure.
前記再現環境生成手段は、前記記録された再現情報を利用して前記再現環境を生成することを特徴とする請求項1記載のソフトウェア障害票管理システム。 Reproduction information recording means for recording reproduction information necessary for generating the reproduction environment at the time of newly creating the trouble ticket,
2. The software failure vote management system according to claim 1, wherein the reproduction environment generation unit generates the reproduction environment using the recorded reproduction information.
前記生成された現象再現リクエストが登録される現象再現リクエスト情報とを更に備えることを特徴とする請求項1又は2記載のソフトウェア障害票管理システム。 A phenomenon reproduction request generating means for regenerating the request at the time of occurrence of the failure into a phenomenon reproduction request suitable for a reproduction environment;
The software failure vote management system according to claim 1, further comprising phenomenon reproduction request information in which the generated phenomenon reproduction request is registered.
前記障害票の担当者にのみ前記障害票と関連付いた前記再現環境に対するアクセスを許可する担当者管理手段とを更に備えることを特徴とする請求項1乃至7のいずれか1項に記載のソフトウェア障害票管理システム。 A trouble slip display means for displaying a trouble slip managed by the trouble slip management means on the client terminal;
The software according to any one of claims 1 to 7, further comprising a person-in-charge management unit that permits access only to a person in charge of the trouble ticket to the reproduction environment associated with the trouble ticket. Fault card management system.
前記再現環境情報記憶手段が記憶する再現環境情報には前記構成管理情報が含まれることを特徴とする請求項4記載のソフトウェア障害票管理システム。 Configuration management means for managing configuration management information for managing the configuration of the source code of the software program,
5. The software failure vote management system according to claim 4, wherein the reproduction environment information stored by the reproduction environment information storage means includes the configuration management information.
前記障害票管理サーバにおける障害票管理手段が前記ソフトウェアプログラムに発生した障害に関する情報が記録される障害票を管理する障害票管理工程と、
前記障害票管理サーバにおける再現環境生成手段が前記障害を再現するための再現環境を生成する再現環境生成工程と、
前記障害票管理サーバにおける再現環境情報記憶手段が前記生成された少なくとも1つの再現環境を記憶手段に記憶する再現環境情報記憶工程と、
前記障害票管理サーバにおける関連制御手段が前記生成された再現環境と前記障害票との関連付けを行う関連制御工程とを備えることを特徴とする障害票管理方法。 In the failure slip management method of a software failure slip management system configured with a failure slip management server for developing a software program and a client terminal connected to the server via a network,
A failure slip management step in which the failure slip management means in the failure slip management server manages a failure slip in which information relating to a failure that has occurred in the software program is recorded;
A reproduction environment generation step in which the reproduction environment generation means in the failure card management server generates a reproduction environment for reproducing the failure;
A reproduction environment information storage step in which the reproduction environment information storage means in the failure slip management server stores the generated at least one reproduction environment in the storage means;
A failure slip management method, wherein a related control means in the failure slip management server comprises a related control step of associating the generated reproduction environment with the failure slip.
前記ソフトウェアプログラムに発生した障害に関する情報が記録される障害票を管理する障害票管理手段と、Fault card management means for managing a fault card in which information on a fault that has occurred in the software program is recorded;
前記障害を再現するための再現環境を生成する再現環境生成手段と、Reproduction environment generation means for generating a reproduction environment for reproducing the obstacle;
前記生成された少なくとも1つの再現環境を記憶する再現環境情報記憶手段と、Reproduction environment information storage means for storing the generated at least one reproduction environment;
前記生成された再現環境と前記障害票との関連付けを行う関連制御手段とを備えることを特徴とする障害票管理サーバ。A failure slip management server comprising association control means for associating the generated reproduction environment with the failure slip.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
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JP2007275320A JP2009104393A (en) | 2007-10-23 | 2007-10-23 | Software trouble ticket management system and method, and program |
Applications Claiming Priority (1)
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JP2007275320A JP2009104393A (en) | 2007-10-23 | 2007-10-23 | Software trouble ticket management system and method, and program |
Publications (2)
Publication Number | Publication Date |
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JP2009104393A JP2009104393A (en) | 2009-05-14 |
JP2009104393A5 true JP2009104393A5 (en) | 2010-12-02 |
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Family Applications (1)
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JP2007275320A Pending JP2009104393A (en) | 2007-10-23 | 2007-10-23 | Software trouble ticket management system and method, and program |
Country Status (1)
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JP (1) | JP2009104393A (en) |
Families Citing this family (4)
Publication number | Priority date | Publication date | Assignee | Title |
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JP5621913B2 (en) * | 2011-03-18 | 2014-11-12 | 富士通株式会社 | Reproduction support device, reproduction support method, and reproduction support program |
CN104965775B (en) * | 2015-04-23 | 2018-02-23 | 腾讯科技(深圳)有限公司 | Method for reconstructing, server and the terminal of application software fault in-situ |
JP2019153265A (en) * | 2018-03-05 | 2019-09-12 | キヤノンマーケティングジャパン株式会社 | Information processing apparatus, processing method of the same and program |
KR102392469B1 (en) * | 2021-05-04 | 2022-04-29 | 에스디티 주식회사 | Method for replicating a project server for trouble-shooting and a cloud development platform system using the same |
Family Cites Families (12)
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JPH05158935A (en) * | 1991-12-11 | 1993-06-25 | Matsushita Electric Ind Co Ltd | Device for generating document-related inforamtion |
JPH0850555A (en) * | 1994-08-08 | 1996-02-20 | Matsushita Electric Ind Co Ltd | Fault analyzer and fault detector |
JPH1165898A (en) * | 1997-08-21 | 1999-03-09 | Hitachi Ltd | Maintenance system for electronic computer |
JP2000099482A (en) * | 1998-09-24 | 2000-04-07 | Hitachi Ltd | Problem managing system |
JP2000215038A (en) * | 1998-11-20 | 2000-08-04 | Nippon Steel Corp | Information management device and recording medium |
JP2002182910A (en) * | 2000-12-11 | 2002-06-28 | Sharp Corp | Application developing method and application development environmental system |
JP2002229816A (en) * | 2001-01-31 | 2002-08-16 | Fujitsu Ltd | Fault information acquiring system |
JP2003006000A (en) * | 2001-06-19 | 2003-01-10 | Canon Inc | Failure slip management system, server, failure slip management method, its program and computer readable recording medium having its program recorded thereon |
JP2003122570A (en) * | 2001-10-15 | 2003-04-25 | Mitsubishi Electric Corp | Document and program management method in development of software |
JP2003248582A (en) * | 2002-02-26 | 2003-09-05 | Fujitsu Ltd | Execution environment construction processing method and execution environment construction processing program |
JP2006172302A (en) * | 2004-12-17 | 2006-06-29 | Canon Inc | Workflow control system |
JP2006221486A (en) * | 2005-02-14 | 2006-08-24 | Canon Inc | Project information management device |
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2007
- 2007-10-23 JP JP2007275320A patent/JP2009104393A/en active Pending
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