JP2009104393A5

JP2009104393A5 -

Info

Publication number: JP2009104393A5
Application number: JP2007275320A
Authority: JP
Filing date: 2007-10-23
Publication date: 2010-12-02

Claims

In a software fault card management system configured with a fault card management server for developing a software program and a client terminal connected to the server via a network,
The failure slip management server is a failure slip management means for managing a failure slip in which information relating to a failure that has occurred in the software program is recorded.
Reproduction environment generation means for generating a reproduction environment for reproducing the obstacle;
Reproduction environment information storage means for storing the generated at least one reproduction environment;
A software fault card management system comprising: an association control means for associating the generated reproduction environment with the fault card.

The reproduction environment information storage means stores in advance a test reproduction environment of the software program,
2. The software failure ticket management system according to claim 1, wherein the reproduction environment generation unit generates the reproduction environment by copying the test reproduction environment when the failure ticket is newly created.

Among the plurality of reproduction environments stored in the reproduction environment information storage means, test reproduction environment determination information for storing identification information indicating the reproduction environment for testing,
Reproducible environment determination means for determining the reproducible environment newly generated by the reproducible environment generating means for testing, and rewriting the reproducible environment determining information for testing;
2. The software failure voucher management system according to claim 1, wherein the association control unit associates the reproduction environment determined by the test reproduction environment determination unit with the failure voucher in a state immediately after the occurrence of the failure.

Reproduction information recording means for recording reproduction information necessary for generating the reproduction environment at the time of newly creating the trouble ticket,
2. The software failure vote management system according to claim 1, wherein the reproduction environment generation unit generates the reproduction environment using the recorded reproduction information.

A phenomenon reproduction request generating means for regenerating the request at the time of occurrence of the failure into a phenomenon reproduction request suitable for a reproduction environment;
The software failure vote management system according to claim 1, further comprising phenomenon reproduction request information in which the generated phenomenon reproduction request is registered.

6. The software failure ticket management system according to claim 1, wherein software and setting files for operating the reproduction environment are stored in the reproduction environment.

3. The software failure slip management system according to claim 1, wherein the reproduction environment information storage means stores common software and setting files for operating a plurality of the reproduction environments.

A trouble slip display means for displaying a trouble slip managed by the trouble slip management means on the client terminal;
The software according to any one of claims 1 to 7, further comprising a person-in-charge management unit that permits access only to a person in charge of the trouble ticket to the reproduction environment associated with the trouble ticket. Fault card management system.

9. The software failure slip management unit according to claim 8, wherein the failure slip display means includes reproduction environment calling means for reproducing the failure based on the reproduction environment information related to the failure slip displayed on the screen. system.

10. The trouble card display means comprises a debugger control means for executing debugging of the software program based on the reproduction environment information associated with the trouble card displayed on the screen. Software fault card management system.

11. The trouble card display means comprises editor control means for executing editing of the software program based on the reproduction environment information associated with the trouble card displayed on the screen. The software failure ticket management system according to any one of the above.

The failure slip display means includes application server control means for setting an application server for executing the software program based on the reproduction environment information associated with the failure slip displayed on the screen. The software failure vote management system according to any one of claims 8 to 11.

The software failure according to claim 6 or 7, wherein the reproduction environment generation means includes reproduction environment duplication means for duplicating the reproduction environment, and setting file rewriting means for rewriting the path and port number of the setting file. Vote management system.

14. The software failure ticket management system according to claim 13, wherein the reproduction environment generation unit associates the reproduction environment generated by the duplication with a failure ticket.

14. The software failure ticket management system according to claim 13, wherein the reproduction environment generation unit associates a reproduction environment of a copy source with a failure ticket.

The software fault card management system according to claim 1, wherein the software program includes a WEB application.

Configuration management means for managing configuration management information for managing the configuration of the source code of the software program,
5. The software failure vote management system according to claim 4, wherein the reproduction environment information stored by the reproduction environment information storage means includes the configuration management information.

In the failure slip management method of a software failure slip management system configured with a failure slip management server for developing a software program and a client terminal connected to the server via a network,
A failure slip management step in which the failure slip management means in the failure slip management server manages a failure slip in which information relating to a failure that has occurred in the software program is recorded;
A reproduction environment generation step in which the reproduction environment generation means in the failure card management server generates a reproduction environment for reproducing the failure;
A reproduction environment information storage step in which the reproduction environment information storage means in the failure slip management server stores the generated at least one reproduction environment in the storage means;
A failure slip management method, wherein a related control means in the failure slip management server comprises a related control step of associating the generated reproduction environment with the failure slip.

A failure slip management server for developing a software program connected to a client terminal via a network,
Fault card management means for managing a fault card in which information on a fault that has occurred in the software program is recorded;
Reproduction environment generation means for generating a reproduction environment for reproducing the obstacle;
Reproduction environment information storage means for storing the generated at least one reproduction environment;
A failure slip management server comprising association control means for associating the generated reproduction environment with the failure slip.

A computer-readable program for causing a computer to execute the fault card management method according to claim 18 .