JP2009087205A - Reception number issuing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a reception number issuing system which can designate a specific counter responsible person and register reception order for each counter responsible person. <P>SOLUTION: The reception number issuing system is provided with; a display 22 which displays a plurality of service operations in a list form; a touch panel 23; an issuing part 24; notice units 31A-31C; and a management PC 10. In this case, the display 22 is composed to display, in a list form, a plurality of responsible persons who are responsible for respective service operations. The touch panel 23 is provided with a screen switch button for executing the operations for switching the display contents of the display 22 and is composed to execute a selection operation which selects a prescribed responsible person from among the plurality of responsible persons. The management PC 10 switches the display in a list form of the plurality of service operations displayed on the display 22 to the display in a list form of the plurality of responsible persons on the basis of the operation to the screen switch button. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a receipt number ticketing system used for calling a customer waiting in a waiting space such as a financial institution, a government office, or a hospital.

In the case of a receipt number ticketing system, for example, in the case of a financial institution, a business menu such as deposit, transfer, money exchange, financing, etc. is displayed on the display. It is known that a ticket receipt that is waiting for a turn is issued according to the business, and an announcement is made when the turn comes (see, for example, Patent Document 1).
Japanese Patent Laid-Open No. 10-320482

  However, since the above-mentioned receipt number ticketing system can only issue a receipt number according to the business, for example, in the case of a customer who wants to respond by designating the person in charge of the window, the receipt number ticketing system is not used. In addition, there is a problem in that the reception procedure for waiting for a turn must be performed through a floor manager such as a floor manager and called individually, and the procedure for receiving the turn waiting becomes complicated.

  In view of this, the present invention provides a reception number ticketing system in which a specific contact person can be designated and the order of reception can be registered for each contact person.

  In order to solve the above-described problem, the invention described in claim 1 includes a display unit capable of displaying a list of a plurality of tasks (for example, the display 22 in the embodiment) and a plurality of display units displayed on the display unit. An operation means (for example, the touch panel 23 and the key operation unit 57 in the embodiment) capable of selecting a desired work from the work list display, and a ticket issuing means for issuing a numbered ticket printed with a reception number (for example, implementation) The ticket issuing unit 24) in the form of, the calling means (for example, the notification unit 31A in the embodiment) for informing the reception number and guiding to a specific window from the plurality of windows, and the selection by the operating means In the reception number ticketing system comprising: control means for controlling the ticket issuing means based on the result, and a control means for controlling notification of the reception number by the calling means; The display means is capable of displaying a list of a plurality of persons in charge of each business, and the operation means is configured to select a specific person display from a list of a plurality of persons in charge, Switching operation means (for example, a screen switching button 51 in the embodiment) for switching display contents of the display means is provided, and the control means is configured to operate a plurality of display means based on the operation of the switching operation means. In addition to performing display control to switch the business list display to a list display of a plurality of persons in charge, the ticket issuing means performs ticketing control based on the selection result of the person in charge display by the operation means.

  The invention according to claim 2 is the invention according to claim 1, wherein the operation means is constituted by touch panel means arranged on a front surface of the display means. Is displayed on a screen area other than the area where is displayed, and is arranged on a display configuration combining any one or a plurality of logos, characters, design patterns, and icons that do not recall a switching operation. .

  According to a third aspect of the present invention, in the first aspect of the present invention, the operation means includes a plurality of switch means (for example, the key operation unit 57 in the embodiment) disposed adjacent to the display means. And the function of the switching operation means is assigned to the operation of one of the plurality of switch means or the simultaneous operation of the plurality of switch means.

  The invention described in claim 4 is the invention described in any one of claims 1 to 3, further comprising customer information reading means (for example, a customer authentication unit 55 in the embodiment) for reading customer information. Based on the customer information read by the information reading means, when it is determined that the customer is a customer who selects a person in charge, the display on the display means is switched to a list display of a plurality of persons in charge. To do.

  According to a fifth aspect of the present invention, in the invention according to any one of the first to fourth aspects, the control means is selected when the person-in-charge display selection operation is performed by the operation means. The receipt information of the person in charge is memorized, a receipt number of a number band system different from the case where the work is selected is issued, and the ticket issuing means issues a numbered ticket on which the receipt number is printed. .

  The invention described in claim 6 is the invention according to any one of claims 1 to 5, wherein the person in charge of each operation inputs the operation to each of the plurality of windows (for example, the embodiment) And a call mode selection means (for example, implementation) that can select a person-in-charge priority call mode that gives priority to the call of the receipt number issued based on the selection operation of the person-in-charge display. And the control means is in charge when the reception number call operation is performed by the window operation means of the window for which the person-in-charge priority call mode is selected by the call mode selection means. Notification of the reception number issued based on the selection operation of the person display by the calling means in preference to the reception number issued based on the operation selection operation And features.

  According to the invention described in claim 1, by operating the switching operation means, the list display of a plurality of tasks displayed on the display means can be switched to the list display of a plurality of persons in charge. When a specific person-in-charge display is selected from the list of persons in charge by the means, the reception numbers are registered, for example, in the order of reception for each person in charge, and a numbered ticket on which the reception numbers are printed is issued from the ticket issuing means. Therefore, the reception number is notified by the window calling means of the selected person in charge, and a special customer can be smoothly guided to the window with the selected person in charge. Therefore, there is an effect that it is possible to simplify the reception procedure when designating a specific person in charge and reduce the burden on the customer or person in charge.

  According to the second aspect of the present invention, since it is possible to adopt a display configuration that a general customer does not recall that it is a switching operation means, a person who can switch from a list display of business to a list display of a person in charge For example, there is an effect that can be limited to a specific person such as a floor manager.

  According to the third aspect of the present invention, it is possible to switch from the work list display to the person in charge list display by operating one switch means among the operation means or simultaneously operating a plurality of switches. There is an effect that the person who can switch from the list display to the list display of the person in charge can be limited to a specific person.

  According to the invention described in claim 4, since it can be determined from, for example, customer information registered in advance that the customer is the customer who designates the person in charge, the selection operation can be performed in the list display of the person in charge. There is an effect that the customers who can be limited to only special customers.

  According to the fifth aspect of the present invention, the band number of the reception number is selected from, for example, 1 to 99, 200 to 299, etc. By making these different, it is possible to differentiate the reception numbers for each selection type, and in particular, there is an effect that the customer who designates the person in charge can easily recognize the notified number.

  According to the sixth aspect of the present invention, the reception number issued based on the selection operation of the business person is selected from the reception number issued based on the selection operation of the business person by selecting the person-in-charge priority call mode by the call mode selection means. Therefore, it is possible to improve the service by promptly responding to a special customer who designates the person in charge.

A receipt number ticketing system according to an embodiment of the present invention will be described below with reference to the drawings.
1 and 2 show the overall configuration of the reception number ticketing system. This receipt number ticketing system is installed in a financial institution such as a bank. The receipt number ticketing machine 20 that is placed at a predetermined position on the floor and is operated by a customer or floor manager who visits the store, and a counter counter installed on the floor The counter operating machines 30A to 30C that are arranged for each of DA to DC and are mainly operated by the counter staff to call customers, and the management PC 10 connected to these receipt number ticketing machine 20 and the counter operating machines 30A to 30C to control the system. It has. In this embodiment, a case where there are three windows is described as an example.

  The receipt number ticketing machine 20 includes an operation display unit 21 and a ticketing unit 24. The operation display unit 21 is provided on the display 22 such as a liquid crystal and touched by a customer or a floor manager. The touch panel 23 is configured to be capable of selecting a displayed item. The display 22 is configured to display a predetermined screen based on the control signal of the management PC 10, while the result of the operation input to the touch panel 23 is transmitted to the management PC 10.

  The ticket issuing unit 24 issues a ticket by printing the receipt number issued by the management PC 10 on the receipt based on the input result to the operation display unit 21. In addition, the medium which the ticket issuing part 24 prints is not restricted to a receipt, For example, you may use the card | curd etc. which can perform printing and deletion of a receipt number repeatedly.

  The window operating machines 30A to 30C are arranged at window counters DA to DC as shown in FIG. 2, for example. Here, since the window operating machines 30A to 30C have the same configuration, only the structure of the window operating machine 30A will be described below, and the description of the window operating machines 30B and 30C will be omitted.

  The window operating machine 30A includes a guidance operation unit 32A operated by a person in charge of the window, and a notification unit 31A that calls a customer based on an operation input of the guidance operation unit 32A. The notification unit 31A has a number display unit and a voice output unit (not shown), and displays the reception number on the number display unit and simultaneously outputs the reception number by the voice output unit, thereby waiting for a call in the store. The customer is notified of the reception number, and only the customer who has the receipt printed with the notified reception number is guided to the counter counter DA.

  The guidance operation unit 32A includes a liquid crystal 34, an LED lamp 35, and a plurality of function-specific keys 36 including a numeric key 36a. In the function-specific keys 36, a call key 37 to which a customer call function is assigned. A recall key 38, a priority call key 39, and the like are provided.

  Here, when the person in charge at the window operates the call key 37, the window operator 30A requests the management PC 10 for information on the reception number to be called next within the range of work that can be processed at the window. When the reception number information is transmitted from the management PC 10 in response to this request, the window controller 30A controls the notification unit 31A based on the information on the reception number. The recall key 38 is an operation key that is operated when the customer thinks that the customer has missed the call number. When the person in charge of the window operates the recall key 38, for example, the window operator 30A performs a notification immediately before. In order to notify the received reception number again, the notification control of the notification unit 31A is performed using the previously notified reception number.

  The priority call key 39 is an operation key that is operated when calling a customer with a specific reception number regardless of the order of ticketing and the reception number. The person in charge of the counter operates the priority call key 39 and is further called by the ten key 36a. When the desired reception number is input, the counter operator 30A notifies the notification unit 31A of the reception number input with the numeric keypad 36a. The information transmitted from each of the window operating devices 30A to 30C to the management PC 10 includes information for identifying the window counters DA to DC of the transmission source, and is configured so that the transmission source of the information can be determined. Yes.

  The guidance operation unit 32A includes an information acquisition key 40 in which an information acquisition function for acquiring reception information such as the number of customers waiting and waiting time is assigned to the function-specific keys 36. When the person in charge of the window operates this information acquisition key 40, the window operating machine 30A has a waiting number of customers within the range of work that can be processed at the window counter DA where the window operating machine 30A is arranged with respect to the management PC 10. Request reception information such as waiting time. When the reception information is transmitted from the management PC 10, the window operating device 30A displays the reception information on the liquid crystal 34 provided in the guidance operation unit 32A.

  The guidance operation unit 32A includes a plurality of pattern selection keys 41 to 44 provided for each calling pattern for selecting a plurality of calling patterns registered in advance in the management PC 10. Note that FIG. 3 shows a case where only four pattern selection keys 41 to 44 are provided. For example, when there are many business categories that can be processed by the person in charge of the window, there are many call patterns that can be selected. Since there exist, the number of pattern selection keys corresponding to the number of calling patterns is provided.

  The guidance operation unit 32A is provided with a login key 45 for performing a login operation when the person in charge of the window is seated. The login key 45 is used together with a numeric keypad 36a and an enter key 46 for performing a determination operation. For example, after the login key 45 is operated, an identification number previously assigned to each person in charge of the window is input by the numeric keypad 36a. When 46 is operated, the identification number is transmitted to the management PC 10 from the guidance operation unit 32A. Then, if there is an answerback indicating that the identification signal is matched by the management PC and the operation of the guidance operation unit 32A is permitted, all the operation inputs of the guidance operation unit 32A become valid.

  The guidance operation unit 32A is provided with function keys 47. This function key 47 is used to call up various function menus. When this function key 47 is operated, the liquid crystal 34 displays, for example, a menu for performing a logout operation or a display 22 of the reception number ticket issuing machine 20. Various function menus such as a menu for selecting display / non-display setting of the name of the person in charge of the window are displayed. Then, by selecting any of these function menus and performing a determination operation using the enter key, it is possible to perform logout of the person in charge of the window, display / non-display setting of the person in charge of the window. Note that a dedicated key for performing logout or display / non-display setting of the name of the person in charge of the window may be provided in the guidance operation units 32A to 32C.

  The management PC 10 is installed in a manager's seat or the like in a store, and as shown in FIG. 1, a display unit 11 that displays a screen such as a liquid crystal display, an input unit 12 that includes a keyboard, and a control unit 14 that executes various programs. And a storage unit 13 for storing a program executed by the control unit 14, various information such as various setting information and input information, a database of reception numbers, and the like.

  The control unit 14 of the management PC 10 performs display control of the display 22. Based on a predetermined operation input to the input unit 12, for example, the configuration of the screen displayed on the display 22 of the reception number issuing machine 20 is configured. It is possible to change to an arbitrary configuration or to switch the screen configuration displayed on the display 22 to an arbitrary screen configuration.

  Here, as a configuration of the initial screen displayed on the display 22 of the receipt number ticketing machine 20, as shown in FIG. 4, a list of business menu buttons 50 includes a plurality of business operations that can be accepted as a window business such as a financial institution. Is displayed. Examples of the business menu button 50 displayed as a list include “deposit procedure / asset management consultation”, “inheritance / consultation consultation”, “real estate consultation”, “mortgage”, “others” There are business menu buttons 50 such as “safe deposit box / various deliveries”, “passbook switching / bookkeeping”, etc., and each business menu button 50 can selectively display the number of waiting persons. Moreover, since the scale and business form differ for each store to be installed, a list of business menu buttons 50 corresponding to the store installed can be displayed on the display 22 of the receipt number ticketing machine 20 of the store. Here, FIG. 5 shows an example of a store with few business menus, and the business menu displayed as the initial screen on the display 22 of the receipt number ticketing machine 20 by the predetermined operation input to the input unit 12 described above. There are only two buttons 50: “savings deposit / passbook switching / utilities / transfers” and “time deposits / investment trusts / insurance products”.

  The initial screen displayed on the display 22 includes a screen switching button 51 in addition to the list of the business menu buttons 50. The screen switching button 51 is composed of at least one of a name of a financial institution, a store name, a store logo, an icon, and a design / pattern on the edge of the screen. A screen switching function is assigned to a touch operation on the touch panel 23 on the display of a store name, a logo, an icon, and a design / pattern. In short, the names of these financial institutions, store names, logos, icons, designs, designs, etc. are used as marks to indicate the positions of the hidden buttons. The name of the financial institution, the store name, or the store logo, icon, design, and pattern may be any as long as it is difficult to determine that some function is assigned at first glance. Further, the screen switching button 51 may be configured to be appropriately changed by the management PC 10, and is limited to the name of the financial institution or the like described above, the store name, or the store logo, icon, design, and pattern. is not. In addition, the screen switching button 51 shown in FIG. 4 shows a case where it is configured with a logo of a financial institution.

  The management PC 10 is set to switch the initial screen displayed on the display 22 of the receipt number ticket issuing machine 20 to the person-in-charge selection screen when the screen switching button 51 displayed on the display 22 is operated. FIG. 6 shows an example of a person-in-charge selection screen. As shown in FIG. 6, the person-in-charge selection screen displays a list of contact person name buttons 52. The management PC 10 has presence information that determines the presence / absence of the contact person based on the login operation and logout operation performed by the contact person when sitting at each of the counters DA to DC, and the store stored in advance. The name information of the person in charge at the counter is transmitted to the reception number ticketing machine 20 and a list of name buttons of the person in charge at the person in charge is displayed on the person-in-charge selection screen.

  When the person in charge at the counter is present, the characters described in the name button 52 of the person in charge at the contact person are set to an active state in which selection can be made by the touch panel 23 as normal characters. It is set to an inactive state in which selection setting by the touch panel 23 is disabled as a thinner character. The contact person designation button 52 includes the name of the contact person, the waiting number of customers who have selected the contact person, and the contact number assigned to the contact counter. Further, on the person-in-charge selection screen, a return button 53 is displayed for returning to the initial screen when a general customer accidentally operates without knowing that it is the screen switching button 51. In the above-described person-in-charge selection screen, the case has been described in which the normal character is in the active state and the thin character is in the inactive state, but the present invention is not limited to this as long as the active state and the inactive state can be distinguished. For example, the distinction by the change of the character color is also included such that the active state is a black character and the inactive state is a red character.

  The person-in-charge selection screen whose display is controlled by the management PC 10 is set to return to the initial screen again after a predetermined time elapses after the screen switching button 51 is operated. When a customer or floor manager touches the touch panel 23 on a specific contact person name button 52 in the active state among the contact person name buttons 52 while the contact person selection screen is displayed, the contact person in charge The person in charge is selected, and the person-in-charge information of the person in charge is sent from the receipt number ticketing machine 20 to the management PC 10. Here, when a specific contact person name button 52 in an active state is selected from the list of contact person name buttons 52, the corresponding contact person is present at the contact operating device 30A, and therefore the management PC 10 Information indicating that the person in charge has been selected by the receipt number ticketing machine 20 is transmitted from the user to the window operating machine 30A, and the LED lamp 35 (see FIG. 3) of the guiding operation unit 32A is turned on.

  When the management PC 10 receives the person-in-charge information from the reception number ticketing machine 20, the management PC 10 issues the unissued reception numbers managed for each person in charge of the window in order from the youngest number, and receives the information on the issued reception numbers. It is transmitted to the number issuing machine 20. At the same time, the management PC 10 updates and stores the contents of the database using the transmitted receipt number as an issued receipt number.

  More specifically, in the management PC 10, when the business menu button 50 is selected on the initial screen, the reception number is set for each business type, for example, 001 to 200 for the A business, 301 to 400 for the B business, etc. It is set to issue in a different number band. In addition, when a specific contact person is selected on the person-in-charge selection screen, the reception number is set to be issued using a number band that is clearly different from the case where the business menu is selected, such as 901 to 999. The Then, the information on the issued receipt number is updated and recorded in the database of the storage unit 13. Here, after the maximum number of each number band is issued, it returns to the first number of the corresponding number band, that is, the minimum number. When selecting the person in charge of the window, the number of persons in charge of the window may be distinguished from the number of persons in charge of the window, such as the number 500 in the window of person A and the number 600 in the window of person B. It is also possible to distinguish by setting a range. The three-digit reception number has been described as an example, but the reception number is not limited to three digits.

  In the management PC 10, the plurality of calling patterns described above are registered in advance in the storage unit 13, and the control unit 14 of the management PC 10 is based on operation inputs to the pattern selection keys 41 to 44 provided in the guidance operation unit 32A. A call pattern corresponding to the pattern selection keys 41 to 44 is selected, and call control is performed in the counter operator 30A that operates the pattern selection keys 41 to 44 with the selected call pattern. Here, as a calling pattern, for example, a normal pattern (selection 1) in which calls are made in the order of ticketing within the range of work that can be processed by the person in charge, that is, in order of the reception number, and the reception number in which the person in charge is selected is preferentially called. If there is no corresponding reception number, the person-in-charge call pattern (selection 2) to call in order of the reception number, the person-in-person call pattern (selection 3) to call only the reception number with the person in charge selected, a specific task (operation In a store where there is a caller pattern such as a specific business call pattern (selection 4) that calls only the reception numbers issued by selecting the menu) in the order of the reception number, and there are many contact persons in charge who can process A number of call patterns corresponding to the number of tasks can be registered in the management PC 10 in advance.

  When the information acquisition key 40 of the guidance operation unit 32A is operated, the management PC 10 transmits to the guidance operation unit 32A information on the waiting time of the current customer and information on the current waiting number in the business that can be processed by the counter. It is set to be. The waiting time information and the waiting number information transmitted from the management PC 10 are displayed on the liquid crystal 34 of the guidance operation unit 32A. Information such as time can be recognized. That is, each time the customer in charge at the counter counter DA finishes the reception of the previous customer, the counter person in charge confirms information such as the waiting number and waiting time displayed on the liquid crystal 34 and checks the pattern selection keys 41 to 41 of the guidance operation unit 32A. 44 can be selected and operated, the optimum calling pattern can always be selected and the next customer's reception number can be called by the notification unit 31A.

Next, the operation of the above-described receipt number ticketing system will be described.
First, when starting the business of the store, when the reception number ticketing system is started, the control unit 14 of the management PC 10 lists the business menu as an initial screen on the screen of the reception number ticketing machine 20 after the initialization is completed. Display.

Further, when a predetermined login operation is performed by the counter person in charge sitting at the counter counter DA, and then a call pattern is selected, input information of the call pattern is transmitted from the window controller 30A to the management PC 10. .
When the management PC 10 receives the call pattern selection information, the management PC 10 performs call control on the window operating machine 30A from which the selection information has been transmitted, with the work range corresponding to the logged-in window person in charge and the selected call pattern. Start.

  When a customer visits a store, the floor manager generally hears the requirements from the customer, and performs an operation input to the operation display unit 21 of the receipt number ticketing machine 20 on behalf of the customer's business menu. When a business menu is selected on the operation display unit 21 by the floor manager, the selected business menu information is transmitted from the receipt number ticketing machine 20 to the management PC 10. The management PC 10 searches the database for the transmitted business menu information, issues the lowest unissued number among the number bands corresponding to the selected business as a reception number, and uses this reception number information as the reception number. It is transmitted to the ticket issuing machine 20. As a result, the receipt number included in the receipt number information transmitted from the management PC 10 is printed on the receipt by the ticket issuing unit 24 and issued. In addition, the management PC 10 records the receipt number transmitted to the receipt number ticket issuing machine 20 in the database as an issued receipt number.

  On the other hand, when a special customer visits or a customer who wants to designate a specific contact person among general customers visits the store, the floor manager is displayed on the edge of the initial screen of the operation display unit 21. When the screen switching button 51 is operated, the screen switching information indicating that the screen switching button 51 is operated is transmitted from the receipt number ticket issuing machine 20 to the management PC 10.

On the other hand, the management PC 10 determines the presence / absence of the person in charge based on the input information of the counter operating machine 30A, and stores the result in the storage unit 13 as presence information.
When the management PC 10 receives the screen switching information from the reception number ticketing machine 20, the management PC 10 calls the presence information and transmits it to the reception number ticketing machine 20 together with the name list information of the person in charge of the window. A person-in-charge selection screen reflecting each information of the name list information and presence information of the person in charge transmitted from the management PC 10 is displayed on the display 22 of the receipt number ticket issuing machine 20.

When the floor manager touches the touch panel 23 and selects a specific contact person name button 52 on the contact person selection screen, contact person selection information including the name of the selected contact person is transmitted from the receipt number ticketing machine 20 to the management PC 10. Is done.
When the management PC 10 receives the person-in-charge selection information, the management PC 10 issues, based on the person-in-charge selection information, the lowest number that has not been issued among the number bands corresponding to the selected window person name button as the reception number, This receipt number information is transmitted to the receipt number ticket issuing machine 20. Thereby, the receipt number included in the receipt number information received from the management PC 10 by the ticket issuing unit 24 of the receipt number ticketing machine 20 is printed on the receipt and issued. In addition, the management PC 10 updates and stores the receipt number transmitted to the receipt number ticket issuing machine 20 in the database as an issued receipt number.

  When the call key 37 of the guidance operation unit 32A installed in the window counter DA is operated, the management PC 10 refers to the database according to the call pattern selected in the window counter DA and receives the reception number information of the corresponding reception number. Is transmitted to the window operating machine 30A. For example, when a call pattern in which the reception number for selecting the person in charge of the call is preferentially called and called in the order of the reception numbers when the corresponding reception number does not exist is selected in the window controller 30A, the window operation is performed. When the call key 37 is operated at the guidance operation unit 32A of the machine 30A, the management PC 10 selects the person in charge of the database and searches for the issued reception number, and among the corresponding reception numbers, the earliest reception The number is transmitted to the window operating machine 30A. If the reception number issued by selecting the person in charge of the window is not in the database, the service is selected and the issued reception number is searched and the earliest reception number is transmitted to the window operating machine 30A. Then, the reception number included in the reception number information received from the management PC 10 is notified by the guidance operation unit 32A of the window operating machine 30A.

  Therefore, according to the above-described embodiment, the list display of the plurality of business menu buttons 50 displayed on the display 22 is switched to the person-in-charge selection screen by operating the screen switching button 51, and this person-in-charge selection screen is displayed. When a specific contact person name button 52 is selected on the touch panel 23, a receipt number is issued for each contact person and the receipt number is registered in the database, and the receipt number is printed. Since the receipt can be issued from the ticket issuing unit 24, it is possible to simplify the reception procedure in the case of designating a specific person in charge, thereby reducing the burden on the customer, the floor manager, and the like.

  In addition, a display configuration that a general customer does not recall that the screen switching button 51 is present, that is, a name of a financial institution or the like, a store name, a store logo, an icon, a design / pattern, etc. arranged at the edge of the screen By using at least one of the display configurations, a person who can switch from the list display of the business menu button 50 that is the initial screen to the list display of the contact person name button 52 that is the person-in-charge selection screen is displayed on the screen. The switch button 51 can be limited to a floor manager or the like that is informed in advance.

  Further, by changing the band number of the reception number between the case where the business menu button 50 is selected and the case where the contact person name button 52 is selected, for example, 100 series, 200 series, etc. Therefore, the customer who issued the ticket by the operation input on the person-in-charge selection screen can easily recognize the notified number.

  Then, the receipt number issued based on the selection operation of the contact person name button 52 by selecting the person-in-charge priority call pattern by the pattern selection key 42 of the window operating machine 30A is used based on the selection operation of the business menu button 50. Since the notification can be given priority over the issued reception number, it is possible to improve the service for a special customer who designates the person in charge of the window.

  In the above-described embodiment, only the window operating machine 30A provided in the window counter DA has been described. However, the window operating machines 30B and 30C have the same configuration as the window operating machine 30A, and their call control is performed. This is performed individually by the management PC 10. Also, the counter counter is not limited to three places.

  Next, a first modification of the above-described embodiment will be described with reference to FIG. The first modification of this embodiment is a store such as a financial institution where the floor manager cannot be resident or the floor manager may be absent due to reasons such as business form, operation form, or store scale. In this case, since there is an operation form in which the customer himself operates the operation of the receipt number ticketing machine 20 described above, the application is applied to such an operation form. The same parts as those in the above-described embodiment will be described with the same reference numerals (hereinafter the same applies to the second modified example).

  As shown in FIG. 7, in the receipt number ticketing system of this first modification, a customer authentication unit 55 is provided adjacent to the receipt number ticketing machine 20. The customer authentication unit 55 is for performing an authentication process for specifying a customer, and includes a card reader 56 that reads card information. The card information read by the card reader 56 is configured to be transmitted to the management PC 10 via the receipt number ticketing machine 20. The customer authentication unit 55 may be provided integrally with the receipt number ticketing machine 20.

  Here, for special customers, a contact person designation card provided only to a specific customer by a financial institution or the like is distributed in advance. Card information is transmitted to the management PC 10 when the customer passes the contact person designated card through the card reader.

  When the management PC 10 receives the card information read by the card reader 56, the management PC 10 determines whether or not the card information is a contact person-designated card to be distributed to a special customer based on the card information. If it is determined that the card is a person-in-charge designation card, the initial screen, which is a list of tasks displayed on the display 22 of the receipt number ticketing machine 20, is switched to a person-in-charge selection screen. That is, when the customer passes the contact person designation card through the card reader, the person in charge selection screen on which the name of the person in charge of the contact person is automatically displayed on the display 22 of the receipt number ticketing machine 20 can be displayed.

  In the first modification, an example using a person-in-charge designation card that is distributed only to a special customer has been described. However, a person-in-charge selection screen using a card such as a cash card distributed to a general customer is also described. It is possible to determine whether or not switching to is necessary.

  Specifically, in the database of the management PC 10, information indicating that the customer is a customer who selects a contact person only in advance is associated with a special customer ID, and stored for each customer recorded in the cash card in advance. The ID is read by the card slot, and the customer-specific ID is transmitted to the management PC 10 to be matched. If the ID registered for each customer exists in the ID registered in the database, information indicating that the customer is the customer who selects the person in charge of the window is included in the information associated with the ID. If it is determined that the information indicating that the customer is the customer who selects the contact person is included, the screen of the display 22 of the receipt number ticketing machine 20 is changed from the initial screen to the person-in-charge selection screen. Switch.

  With this configuration, the screen of the display 22 of the receipt number ticketing machine 20 can be automatically switched from the initial screen to the person-in-charge selection screen using a card already used by a customer such as a cash card. .

  In addition, in order to determine whether or not the customer is a special customer who selects the person in charge, for example, a method using a bankbook and a bankbook reader, fingerprint authentication, Various methods such as a method using a biometric authentication unit such as finger vein authentication and palm authentication can be adopted.

  According to the first modification of the embodiment described above, the screen of the display 22 is initialized based on the customer information registered in advance in the database even if the customer operates the receipt number ticketing machine 20 by himself / herself. Since it is possible to automatically switch from the screen to the person-in-charge selection screen, it is possible to easily select the person in charge of the window and issue a receipt printed with the receipt number. As a result, for special customers Service can be improved.

  In addition, since it is possible to determine that the customer is the customer who selects the person in charge of the window by referring to, for example, the customer information registered in the database, the selection operation is performed by displaying the list of the person in charge person name button 52 on the person-in-charge selection screen. Can be limited to special customers only.

  Next, a second modification of the above-described embodiment will be described with reference to FIG. In the second modification, the touch panel 23 according to the above-described embodiment is a push button type key provided separately from the display 22 for various reasons such as a size limitation of the liquid crystal screen and a cost limitation. The operation unit 57 is replaced.

  The receipt number ticketing system of the second modification includes a push button type key operation unit 57 as an operation unit of the receipt number ticketing machine 20. The key operation unit 57 includes a plurality of keys including a so-called numeric keypad 58, an enter key 59, a function key 60, and the like, and the operation input is transmitted to the management PC 10 as input information. The number displayed on the display 22 of the receipt number issuing machine 20 is assigned with a number (not shown), and the number is entered by using the numeric keypad 58 to select the name of the job or the person in charge. It can be done.

  The function key 60 also includes a screen switching button 51a for switching the initial screen displayed on the display 22 to the person-in-charge selection screen. The screen switching button 51a is covered with a cover that can be opened and closed, for example, so that a general customer does not operate in an interest-oriented manner so that it is difficult to notice when the screen switching button 51a is present at first glance. In addition, you may provide a cover with respect to the function key 60 which exists not only for the screen switching button 51a but which is not usually used.

  On the other hand, when the screen switching button 51a cannot be provided as the function key 60 due to the layout space or the like, among a plurality of keys of the key operation unit 57, two or more predetermined numbers (for example, 2 to 2) are set. The function of the screen switching button 51 described above may be assigned to simultaneous operation of about three keys).

  With this configuration, even when the touch panel 23 cannot be used due to cost and installation space, a screen switch button that is normally covered cannot be recognized as a screen switch button at first glance by a general customer. When 51a is pressed or when two or more preset predetermined keys of the key operation unit 57 are simultaneously operated, the input information is transmitted to the management PC 10, and the management that has received the input information The PC 10 switches and controls the screen displayed on the display 22 of the receipt number ticketing machine 20 from the initial screen to the contact person selection screen.

  Therefore, according to the second modification of the above-described embodiment, the operation menu button 50 which is the initial screen by operating the screen switching button 51a in the key operation unit 57 or simultaneously operating a plurality of keys of the key operation unit 57. Since it is possible to switch from the list display to the list display of the contact person name button 52 which is the person-in-charge selection screen, the person who can switch from the initial screen to the person-in-charge selection screen is informed of the operation method in advance. Can be limited to special customers and floor managers.

The present invention is not limited to the above-described embodiment, the first modification, and the second modification. For example, information on the name of a person in charge of a window is recorded in advance on a card, and this window person in charge designation card is stored in the card. By passing through the reader, the contact person information recorded in the contact person designation card may be transmitted to the management PC 10 to cause the ticket issuing unit 24 to issue a receipt.
Further, the case where the person in charge name button 52 in which the name of the person in charge of the window is selected has been described. However, the name of the person in charge of the window is not limited to the name as long as the person in charge of the window can be identified. An image or the like may be displayed.

It is a block diagram of the receipt number ticketing system in the embodiment of the present invention. It is a schematic block diagram of the receipt number ticketing system in embodiment of this invention. It is a top view of the guidance operation part in an embodiment of the invention. It is explanatory drawing of the initial screen of the receipt number ticketing machine in embodiment of this invention. It is explanatory drawing of the other aspect of the initial screen of the receipt number ticketing machine in embodiment of this invention. It is explanatory drawing of the contact person selection screen of the receipt number ticketing machine in embodiment of this invention. It is a block diagram of the receipt number ticketing system in the 1st modification of embodiment of this invention. It is a block diagram of the receipt number ticketing system in the 2nd modification of embodiment of this invention.

Explanation of symbols

10 Management PC (control means)
22 Display (display means)
23 Touch panel (operation means)
24 ticketing department (ticketing means)
30A-30C Counter operator (counter control means)
31A-31C Notification unit (calling means)
42 Pattern selection key (calling mode selection means)
51 Screen switching button (switching operation means)
55 Customer authentication unit (customer information reading means)
57 Key operation section (operation means)

Claims (6)

A display means that can display a list of multiple tasks,
An operation means capable of selecting a desired work from a list display of a plurality of work displayed on the display means;
A ticket issuing means for issuing a numbered ticket printed with a receipt number;
Calling means for informing the reception number and guiding to a specific window from a plurality of windows;
In the reception number ticketing system comprising: control means for controlling the ticket issuing means based on the selection result by the operation means, and controlling the notification of the reception number by the calling means;
The display means can display a list of a plurality of persons in charge of each business,
The operation means is configured to be able to select a specific person display from a list display of a plurality of persons in charge, and includes a switching operation means for performing a switching operation of display contents of the display means,
The control means performs display control for switching a list display of a plurality of tasks on the display means to a list display of a plurality of persons in charge based on an operation of the switching operation means, and selection of a person in charge display by the operation means A receipt number ticketing system, wherein ticketing control of the ticketing means is performed based on a result. The operation means is constituted by touch panel means arranged on the front surface of the display means,
The switching operation means is a combination of any one or more of a logo, a character, a design pattern, and an icon that are displayed in a screen area other than an area where a plurality of tasks are displayed on the display means. The receipt number ticketing system according to claim 1, which is arranged on a display configuration.   The operation means is composed of a plurality of switch means arranged adjacent to the display means, and the function of the switching operation means is the operation of one switch means among the plurality of switch means, or the plurality of switch means. The reception number issuing system according to claim 1, wherein the system is assigned to simultaneous operations.   Provided with customer information reading means for reading customer information, and when it is determined that the customer is a customer who selects a person in charge based on the customer information read by the customer information reading means, the display on the display means is displayed. The reception number issuing system according to any one of claims 1 to 3, wherein the display is switched to a list display of a plurality of persons in charge.   The control means stores the reception information of the selected person-in-charge display when the operation means performs a selection operation of the person-in-charge display, and accepts the number band system different from the case where the job is selected. The receipt number issuing system according to any one of claims 1 to 4, wherein a ticket is issued and a numbered ticket on which the receipt number is printed is issued.   Each person in charge of each business is provided with a window operation means for performing operation input at each of the plurality of windows, and the window operation means gives priority to a person in charge call mode issued based on a selection operation of the person in charge. Call mode selection means, and the control means is in charge when the reception number call operation is performed by the window operation means of the window for which the person-in-charge priority call mode is selected by the call mode selection means. 6. The receipt means that is issued based on a user display selection operation is notified by the calling means in preference to a receipt number that is issued based on a job selection operation. The receipt number ticketing system described in the above item.

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