JP2009037358A - Security system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable a monitoring center to recognize whether or not a user has confirmed the information of abnormality. <P>SOLUTION: This security system is provided with: a sensor for detecting the abnormality of a monitor zone; a storage part for storing a preset access notification destination and an abnormal state when abnormality is detected by the sensor; and a communication part for communicating with the remote monitoring center, user terminal and access notification destination, wherein the storage part is provided with: a security device for, when the abnormal state is stored by the storage part, transmitting an abnormality signal to the monitoring center; and the monitoring center. The security device is provided with an information disclosure part for, when access is performed from the user terminal, enabling the user terminal to browse at least the abnormal state stored in the storage part; and a notification part for, when access is performed from the user terminal in such a state that the abnormal state is stored by the storage part, notifying the access notification destination about the presence of access from a user. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a security system that detects and reports the occurrence of an abnormality such as an intruder or a fire, and particularly relates to a security system that can determine whether or not a user grasps the state of a detected abnormality.

Conventionally, as shown in Patent Document 1, there is known a security system in which a fire detector, an intrusion detector, or the like is installed in a monitoring area such as a dwelling unit or a building, and the detection signals of these detectors are monitored by a monitoring center. The monitoring center confirms the details of the abnormality that has occurred and instructs the coping personnel to deal with the monitoring area. The coping person possesses a key or a card for unlocking an electric lock received from a user in the monitoring area in advance and enters the inside of the monitoring area to deal with the abnormality.
JP-A-8-16965

  Here, if the monitoring area is a general dwelling unit, a third party should enter the dwelling place where the user is unfamiliar, regardless of whether the user is at home or away, when dealing with an abnormality. There is no request. In response to such a request, if an abnormality occurs in the dwelling unit, the monitoring center or counselor first notifies the user that the abnormality has occurred in the dwelling unit, and then the counselor makes an abnormality. There are cases where operations that deal with the above are required.

  However, according to the above operation, the monitoring center and the counselor make a telephone call to the user for confirmation, which takes time and effort in an emergency such as the occurrence of an abnormality. For this reason, there is a possibility that problems such as delay in dealing with the abnormality or burden on execution of the handling operation may occur.

  In order to solve such a problem, for example, it is conceivable to notify the user of abnormality information by e-mail when an abnormality occurs. However, the user does not always read the contents immediately after receiving the e-mail, and the monitoring center and the coping staff have no way of knowing whether the user has confirmed the abnormal information. For this reason, after all, it is necessary to communicate by other means such as a telephone, and time and labor cannot be reduced.

  Therefore, an object of the present invention is to provide a security system that allows a monitoring center and a coping person to grasp whether or not a user has confirmed abnormality information.

  In order to achieve the above object, a security system according to the present invention includes a sensor that detects an abnormality in a monitoring area, a storage unit that stores a preset access notification destination and holds an abnormal state when the sensor detects an abnormality, A remote monitoring center, a user terminal, a communication unit that communicates with the access notification destination, and a monitoring device that transmits an abnormal signal to the monitoring center when the abnormal state is held in the storage unit and the monitoring center The security device has an information disclosure unit that enables browsing of at least an abnormal state held in the storage unit when accessed from the user terminal, and the abnormal state in the storage unit. A notification unit that notifies the access notification destination of the presence of the user's access if the user terminal is accessed when the user terminal is held. .

  In the security system having such a configuration, the security device allows the information to be browsed from the user terminal when an abnormality occurs in the monitoring area, and is accessed if the information disclosure unit has access to the user terminal when the abnormality occurs. This works to notify the notification destination. The information disclosing unit is realized by, for example, a web server that publishes homepage content information on the Internet or a telecontroller that outputs a message for access through a public telephone line. In addition, as a predetermined access notification destination, a monitoring center, a terminal owned by a coping person, or the like is set.

As a result, it is possible to grasp from the outside that the user has confirmed the information on the abnormality, and the burden of notifying the user of the occurrence of the abnormality when the abnormality occurs can be reduced.
In addition, when an abnormality occurs, the user's access status is notified to the outside, so that the user's privacy is not infringed unnecessarily.

  In the security system according to the present invention, it is preferable that the communication unit of the security device further accesses the information disclosure unit to the user terminal when the abnormal state is held in the storage unit. Send prompting information.

  Thus, by automatically prompting the user terminal to access the information disclosure unit when an abnormality occurs, it is possible to assist the user to quickly confirm the abnormality information.

  Furthermore, in the security system according to the present invention, preferably, the storage unit of the security device stores the monitoring center as the access notification destination, and the monitoring center communicates with the security device, and the security device When the abnormality signal is received from the device, the abnormality information based on the signal is displayed and output. When the access notification is received from the security device, the user terminal discloses the information in association with the display of the abnormality information. Display control means for displaying that the access to the unit is displayed.

In the security system having such a configuration, when the monitoring center receives a notification that the user terminal has been accessed from the security device, the monitoring center accesses the information disclosure unit that allows the user to browse the abnormality information in response to the display of the abnormality by the abnormality signal. It acts to display what has been done.
Thereby, in the monitoring center, it can be grasped that the user has confirmed the abnormal state by accessing the information disclosure unit, and the monitoring center can centrally manage the information of the abnormality and the presence / absence of access by the user. In addition, it is possible to promptly cope with an abnormality by notifying the coordinator that the user has accessed the information disclosure unit.

  Furthermore, in the security system according to the present invention, preferably, when the monitoring center further receives the notification of access from the security device, the coordinator possesses that the user terminal has accessed the information disclosure unit. Instruction control means for transmitting to the coping staff terminal.

  As a result, the coping person can grasp that the user confirms the information of the abnormality, and can quickly deal with the abnormality. In addition, by sending information from the monitoring center to the coordinator terminal, the monitoring center can centrally manage information on abnormalities, whether or not users are accessing, and whether or not to contact counselors. Appropriate operations can be taken.

  Further, in the security system according to the present invention, preferably, the storage unit of the security device stores a coping person terminal possessed by the coping person as the access notification destination.

  The security device acts to notify the cooperator directly that the user has confirmed the abnormality information. As a result, the coping person can quickly acquire such information, and can quickly deal with the abnormality.

  Moreover, in the security system according to the present invention, preferably, the storage unit of the security device is set information in which the abnormality of the monitoring area is set to be identifiable as to whether or not the abnormality is the first abnormality type to be dealt with by a coping person The notification unit of the security device notifies the access notification destination that the access is present if an abnormal state due to the first abnormality type is held when there is an access from the user terminal. If only an abnormal state other than the first abnormality type is held when there is an access from the user terminal, notification of the presence of access to the access notification destination is prohibited.

  In the security system having such a configuration, the security device stores information for identifying whether the abnormality in the monitoring area is the first abnormality type to be dealt with by the coping person, and the coping person should deal with it. Only when an abnormality due to the first abnormality type occurs, it acts to transmit the presence of access of the user terminal to the access notification destination.

  As a result, the security device can ensure the privacy of the user by outputting the access status of the user to the information disclosure section that allows the abnormal information to be browsed only when it is necessary to deal with the counselor. .

  According to the security system according to the present invention, it is possible to notify the outside that the user has confirmed the abnormality information, and it is understood to the user that the user has confirmed the abnormality information from the outside. It is possible to reduce the burden of reporting the occurrence of an abnormality.

  Further, according to the security system according to the present invention, it is possible to ascertain whether or not the user confirms the information of the abnormality only at the time of the abnormality that requires countermeasures by the coping staff, and to ensure the privacy of the user. Become.

Embodiments of the present invention will be specifically described below with reference to the drawings.
FIG. 1 is a configuration diagram showing a security system according to the present invention.
The security system includes a security device 4 having a security controller 2 and a server device 3 installed in a dwelling unit of a user to be a monitoring area 1, a remote monitoring center 5, a user terminal 6 possessed by the user, and a coping staff. The coordinator terminal 7 possessed is arranged to be able to communicate via the network 8.

  The network 8 is composed of a public telephone network, the Internet network, and a mobile phone network, and communication is executed by appropriately selecting each communication unit. In the present embodiment, the network type, communication protocol, switching facility, Internet service provider facility, and the like use general techniques, and thus will not be described in detail. Note that, as IPv6 (Internet Protocol version 6) becomes widespread, the network environment becomes different. In this respect, network technology in the era of implementation may be adopted as appropriate.

  The security device 4 includes a security controller 2 that is connected to a sensor 21 that detects abnormality and monitors whether there is an abnormality in the user dwelling unit, and a server device 3 that discloses the abnormality detected by the security controller 2 to the Internet. And placed in the dwelling unit 1. When the security controller 2 detects an abnormality, it transmits this abnormality information as an abnormality signal to the monitoring center 5, and the server device 3 generates the contents of the home page from the abnormality information detected by the security controller 2. The user browses this home page from the user terminal 6 via the Internet. Further, when the security controller 2 detects that the abnormality has been restored, the abnormality recovery information is transmitted to the monitoring center 5 as a restoration signal, and the server device 3 updates the homepage with the abnormality recovery information detected by the security controller 2.

In this embodiment, an example in which the server device 3 as the security device 4 and the security controller 2 are configured separately will be described. However, the server device 3 and the security controller 2 are configured to be communicable. Of course, it may of course be constructed integrally. In the case of an integral configuration, the cost can be reduced by configuring the server device 3 and the security controller 2 to share common hardware such as a control unit, a communication unit, and a storage unit. Here, when the security controller 2 is connected to the public telephone network, the communication unit has a connection function to the public telephone network and a connection function to the Internet network. When the security controller 2 is connected to the monitoring center 5 via the Internet network, the communication unit only needs to have a function of connecting to the Internet network.
In this embodiment, an example in which a wired LAN based on Ethernet (registered trademark) is used as a communication standard between the security controller 2 and the server device 3 will be described. However, the present invention is not limited to this, and other communication standards are used. In addition, it may be connected by wireless communication. The server device 3 may be configured to communicate with the security controller 2 via the network 8, and in this case, the server device 3 may be stored in an external server space (for example, a security company).

The user terminal 6 is composed of a mobile phone possessed by a person who uses the security device 4, and has an e-mail function and a browser function for browsing a home page on the Internet. As will be described later, the user terminal 6 receives from the server device 3 an e-mail for notifying the user of accessing the home page and confirming the abnormality. When the user confirms this display and accesses the home page of the server device 3, the user clicks on a hyperlink in the e-mail text or inputs the URL of the server device 3 into the browser function.
The user terminal 6 is not limited to a mobile phone, and may be configured by a personal computer or PDA having an electronic mail function and a browser function.

  The monitoring center 5 is a facility operated by a security company that includes a database system 51, a display system 52, an instruction system 53, and a server system 56 that includes a communication unit 55 connected to the network 8. Constantly monitors the monitoring area 1. The communication unit 55 communicates with the security controller 2 via the public telephone network as the network 8 and communicates with the server device 3 via the Internet network.

  The database system 51 includes information on the building to be monitored area 1 and the security devices 4 and users installed in the monitored area 1, that is, the name of the monitored area 1, the address of the monitored area 1, the telephone number of the monitored area 1, the security The identification number of the device 4, the IP address of the server device 3, the user's name, the user's address, the user's telephone number, the e-mail address of the user terminal 6, the past handling history, and the like are stored and managed in association with each other. ing. Further, in the database system 51, the area in charge of the counselor currently working, the current state, the monitored area being counseled, and information on the coordinator terminal 7 possessed are associated and stored.

The display system 52 displays on the display 57 information on the monitored area to be dealt with based on the abnormality signal received from the security device 4 and information on the abnormality. Further, when the display system 52 receives the recovery signal from the security device 4, the display system 52 displays on the display 57 that the abnormality has been recovered.
The security device 4 transmits a login signal to the monitoring center 5 when the user terminal 6 logs on to the home page of the server device 3 when an abnormality occurs in the monitoring area. When the display system 52 receives the login signal from the security device 4, the display system 52 displays on the display 57 information on the corresponding monitoring area and that the user terminal 6 is logged on to the home page of the server device 3. At this time, the abnormality information already received in the monitoring center is associated with the identification number of the security device and displayed on the display 57.
The instruction system 53 transmits a necessary signal such as a countermeasure instruction to the monitoring area to the coordinator terminal 7. This process may be performed automatically by a computer, or may be manually performed by a controller using a computer.

The coordinator usually waits or patrols in the area he / she is in charge of, and when he / she receives a coping instruction from the monitoring center 5, he / she rushes to the monitoring area where the abnormality occurs. The counselor has a key or a card to enter the building that will be the monitoring area. When he arrives at the monitoring area, he first inspects the outer periphery, and the user in the monitoring area 1 grasps the occurrence of the abnormal situation. If you can confirm that it is working, enter the building and check for abnormalities.
The coordinator terminal 7 is configured by a PDA having a wireless communication function, and receives a coping instruction signal from the monitoring center 5. The handling instruction signal includes information on the handling destination, that is, the address of the monitoring area, the user name, and the like. These are displayed on the display unit of the coordinator terminal 7 and transmit a signal to the monitoring center 5 that the coping request has been accepted by the cooperator's operation. Further, when the countermeasure is completed, a countermeasure end signal is transmitted to the monitoring center 5.
Note that the agent terminal is not limited to a PDA, and may be configured by a mobile phone.

<Security device>
Next, the security device 4 will be described with reference to FIG.
As described above, the security device 4 is connected to the sensor 21 that detects abnormality and monitors the abnormality in the monitoring area 1, and the server device 3 that discloses the abnormality detected by the security controller 2 to the Internet. It is comprised including.

<Security controller>
First, the security controller 2 includes a communication unit 22, a sensor I / F 23, a storage unit 24, an operation unit 25, and a control unit 26.
The communication unit 22 is a communication interface that connects the security controller 2 and the monitoring center 5, and the security controller 2 and the server device 3. The security controller 2 and the monitoring center 5 are connected via a public line network as the network 8, and the security controller 2 and the server device 3 are LAN-connected. The security controller 2 and the monitoring center 5 may be connected via the Internet network as the network 8.

  The sensor I / F 23 includes a security sensor 21A such as a magnet sensor that detects opening and closing of a door disposed at an appropriate place inside / outside the dwelling unit that becomes the monitoring area 1, an infrared sensor that detects a human body by infrared rays, and a smoke detector. A variety of sensors 21 (21A, 21B, 21B, 21B, 21B, 21B, 21D, etc. are connected to a disaster prevention sensor 21B such as a heat sensor, an emergency button 21C operated by a user, an equipment sensor 21D that detects an abnormality in equipment such as an air conditioner or a water heater. 21C, 21D) is a communication interface that receives a detection signal. Each sensor 21 is assigned a unique ID number, and the ID number is included in the detection signal.

  The storage unit 24 stores sensor information in which the type of sensor and the installation position of the sensor are associated with each ID number of the various sensors 21.

The operation unit 25 is a switch for setting a warning set mode and a warning release mode. The alert set mode is a mode for notifying the monitoring center 5 of an abnormality when the security sensor 21A detects an abnormality of the monitoring target 1. The alert release mode refers to a mode in which no abnormality is reported even when the security sensor 21A detects an abnormality to be monitored. Note that the detection signals from the disaster prevention sensor 21B, the emergency button 21C, and the equipment sensor 21D are notified of abnormality in any of the warning set mode and the warning release mode. The operation unit 25 is operated, for example, when the user goes out to set the warning set mode, and is operated when the user goes home to set the warning release mode.
These modes may be set from the user terminal 6 via the network 8.

The control part 26 is implement | achieved by CPU, memory, etc., and controls each part of the security controller 2 according to the various programs memorize | stored in memory. When the control unit 26 receives the detection signal from the sensor 21, the control unit 26 compares the current mode and the sensor information in the storage unit 24 to determine whether there is an abnormality. That is, the control unit 26 determines that it is abnormal when a detection signal is received from any of the various sensors 21 when set in the alert set mode, and when set in the alert release mode, the disaster prevention sensor 21B, When a detection signal is received from either the emergency button 21C or the equipment sensor 21D, it is determined that there is an abnormality.
When the control unit 26 determines that there is an abnormality, the control unit 26 transmits an abnormality signal indicating the abnormality to the monitoring center 5 and the server device 3 from the communication unit 22. The abnormality signal includes the identification number of the security device 4, the ID number of the sensor that has detected the abnormality, the type of sensor, and the information on the installation position thereof.
Further, when the control unit 26 determines that the abnormality has been recovered by the input from the various sensors 21, the control unit 26 transmits a recovery signal to the monitoring center 5 and the server device 3. The restoration signal includes the identification number of the security device 4, the ID number of the restored sensor, the type of sensor, and information on its installation position.
The identification number of the security device 4 is a contract number of the security device 4 with the monitoring center, and is information stored in the security controller 2 and the server device 3. The abnormality signal and the recovery signal include not only the identification number of the security device 4 but also some information that can specify the security device 4 or the monitoring area 1.

<Server device>
Next, the server device 3 will be described.
The server device 3 is a computer that includes a communication unit 31, a storage unit 32, an access storage unit 33, and a control unit 34.
The control unit 34 is realized by a CPU, a memory, and the like, controls each unit of the server device 3 according to various programs stored in the memory, a web server unit 35 as an information disclosure unit, a mail distribution server unit 36, The access notification unit 37 is provided. The control unit 34 includes a clock unit (not shown) and stores the processing history in the storage unit 32 together with time information.

  The communication unit 31 is a communication interface that connects the server device 3 and the network 8, and the server device 3 and the security controller 2. The network 8 to which the server device 3 is connected is the Internet network, and the server device 3 is connected to the user terminal and the monitoring center 5 via the Internet network.

The storage unit 31 includes a ROM / RAM, a hard disk drive (HDD), and the like. The IP address of the server device 3 assigned by the monitoring center 5 or a provider, access notification destination information, user information, and mail information And an abnormal state holding table.
The access notification destination information is information for storing a contact for notifying the user terminal 6 of the access to the outside. In this embodiment, the address information of the monitoring center 5 is stored in advance. The access notification destination information is not limited to the monitoring center, and other notification destinations may be stored. For example, the mail address of the counselor terminal 7 possessed by the counselor may be received from the monitoring center 5 and stored as access notification destination information.

The user information is a database that stores and manages information for identifying the user, such as the user ID, password, and information on the user terminal 6, and the e-mail address of the user terminal 6.
The mail information stores a transmission form in which a transmission source address, a subject, a body text, and the like are described as mail identification data. In the body part of the transmission form, the URL of the home page published by the web server unit 35 is described. In addition, a form for notifying the occurrence of an abnormality and a form for notifying the restoration of the abnormality are stored as the transmission form.

  The abnormal state holding table is a table that stores information of the sensor 21 that has detected an abnormality. FIG. 2 is a diagram showing an abnormal state holding table. When an abnormal signal is received from the security controller 2, the abnormal state holding table receives the writing process of the control unit 34 and holds the abnormal state. Further, when a recovery signal related to the abnormality is received from the security controller 2, the abnormal state is erased from the table by the writing process of the control unit 34, and the holding of the abnormal state is released. In FIG. 2, the magnet sensor installed in the living window in the monitoring area 1 with ID number 0002 and the magnet sensor installed in the living window with ID number 0005 detect the abnormality, and this abnormal state is held on the table. Indicates the state. In the example shown in the figure, when a recovery signal indicating that the abnormality of the magnet sensors having ID numbers 0002 and 0005 has been recovered from the security controller 2 due to countermeasures by the staff, these two items are deleted from the table and the table is cleared. It becomes a state.

The access storage unit 33 is a database that accumulates log-on / log-off histories as access information for each user terminal 6 (user) as shown in FIG. The access storage unit 33 stores user information (for example, user ID) authenticated by the web server 35 in association with logon / logoff and time.
Note that the access storage unit 33 may manage flag information indicating whether the user terminal 6 is currently logged on or logged off.

  The web server unit 35 is a server program that is read and executed by the CPU or MPU of the server device 3. The web server unit 3 stores an HTML document (homepage) that publishes information on the abnormal state holding table to the Internet. FIG. 4 shows the home page updated based on the abnormality holding table shown in FIG. The homepage displays whether or not an abnormality has occurred as the current state, and the sensor that detected the abnormality and its installation location. Each time the abnormal state holding table stored in the storage unit 32 changes, the web server unit 35 reads and edits the information held in the table, assigns the edited information, and stores the contents of the HTML document (homepage). Update. For this reason, the latest abnormal state is always disclosed on the homepage.

In other words, when the abnormal signal is received from the security controller 2 and the abnormal state holding table is changed, the web server unit 35 updates the homepage so that the abnormal state that has occurred is disclosed from the information on the abnormality. On the other hand, when the recovery signal is received from the security controller 2 and the abnormal state holding table changes, the web server unit 35 deletes the corresponding abnormal state based on the information on the abnormal recovery and updates the home page.
Then, the web server unit 35 outputs a mail transmission request to the mail distribution server 36 when the home page is updated.

Further, when there is an access from the network 8 via the communication unit 31, the web server unit 35 authenticates whether the access is from the user terminal 6 (user) based on the user information in the storage unit 32. I do. Various methods are already known for the authentication process, and a description thereof is omitted here. As a result of the authentication process, if it can be authenticated that the access is from the user terminal 6, a session with the user terminal 6 that is the access source is started and content information on the homepage is transmitted, and the user terminal 6 is sent to the access storage unit 33. Remember your logon.
Further, the web server unit 35 disconnects the session with the user terminal 6 when a logoff request signal is received from the user terminal 6 or when a request for a predetermined time is not received from the user terminal 6 (timeout). Then, the log-off of the user terminal 6 is stored in the access storage unit 33.

  Note that the homepage managed by the web server unit 35 may include a page that publishes about the past abnormality history as a page that can be displayed following the page that discloses the abnormality currently held in the abnormal state holding table. This page is updated when the change history of the abnormal state holding table is stored in the storage unit 32 and the web server unit 35 edits and assigns this information.

The mail delivery server unit 36 is a mail delivery program that is read and executed by the CPU or MPU of the server device 3. When a mail transmission request is received from the web server unit 35, a transmission form corresponding to the homepage update process by the web server unit 35 is read from the mail information in the storage unit 32 and stored in the user information stored in the user information. Send an e-mail to.
For example, when an abnormal signal is received from the security controller 2 and the homepage is updated so that the web server unit 35 discloses a new abnormal state based on the received abnormality information, the mail delivery server unit 36 uses the abnormal information as a transmission form. Is read out, and an e-mail is transmitted to the user terminal 6. On the other hand, when the recovery signal is received from the security controller 2 and the web server unit 35 deletes the corresponding abnormal state from the received abnormality recovery information and updates the homepage, the mail delivery server unit 36 sends the transmission form as: The form for notifying the recovery of the abnormality is read and an e-mail is transmitted to the user terminal 6.
When a plurality of e-mail addresses are stored in the user information, it is preferable to transmit to all e-mail addresses, but it may be configured to transmit only to any preset e-mail address. .

  The access notification unit 37 is a processing program that is read and executed by the CPU or MPU of the server device 3. The access notification unit 37 monitors the update of the access storage unit 33, and transmits a logon signal from the communication unit 31 to the access notification destination stored in the storage unit 32 when the user terminal 6 logs on to the web server unit 35. In this embodiment, a case where a logon signal is transmitted to the monitoring center 5 as an access notification destination will be described. The logon signal includes an identification number of the security device 4, information on the logged-on user terminal 6 (for example, a user ID), and logged-on time information. The processing of the access notification unit 37 is executed only while the abnormal state is held in the abnormal state holding table, and the process is prohibited while the abnormal state is not held, that is, when no abnormality has occurred.

<Description of operation>
Hereinafter, the operation of the monitoring system according to the present embodiment will be described in detail with reference to the flowcharts shown in FIGS.
FIG. 5 is a flowchart showing a process when the security controller 2 detects an abnormality.
When the control unit 26 of the security controller 2 receives the detection signal from the sensor 21 and determines that an abnormality has occurred, the control unit 26 executes the process shown in FIG. Such processing is executed every time the occurrence of an abnormality is determined.
When an abnormality occurs, the control unit 26 transmits an abnormality signal including the ID number, type, and installation position information of the sensor 21 that detected the abnormality to the server device 3 and the monitoring center 5 (steps ST11 and ST12). Next, it waits for a recovery signal from the sensor 21 that has detected the abnormality or a recovery operation from the operation unit 25, and determines whether or not the abnormality has been recovered (step ST13). If the recovery of the abnormality can be determined by the recovery signal from the sensor 21 that has detected the abnormality or the recovery operation from the operation unit 25 (step ST13—Yes), the server device 3 and the monitoring center 5 indicate the recovery signal indicating the recovery of the corresponding sensor 21. Is transmitted (steps ST14 and ST15), and the process is terminated.

FIG. 6 is a flowchart showing the operation of the server device 3.
The server device 3 is connected to the network 8 and the security controller 2 and executes the processing shown in FIG. 6 when the power is turned on.
The server device 3 executes standby processing for an abnormal signal or a recovery signal from the security controller 2 (step ST21) and an access request from the user terminal 6 (step ST26). Here, when an abnormal signal (or recovery signal) is received from the security controller 2 (step ST21-Yes), the control unit 26 displays the received information and the abnormal state held in the abnormal state holding table of the storage unit 32. The difference between the two is compared to determine (step ST22).

  That is, when an abnormal signal is received, if the abnormal state is already held in the abnormal state holding table for the sensor of the ID number included in the abnormal signal, it is determined that there is no difference between the two, and is included in this abnormal signal. If an abnormal state is not yet held in the abnormal state holding table for the sensor with the ID number, it is determined that there is a difference between the two. Similarly, in the case of receiving the recovery signal, if the abnormal state is held in the abnormal state holding table for the sensor of the ID number included in the recovery signal, it is determined that there is a difference between the two, and if not held It is determined that there is no difference.

If it is determined that there is no difference as a result of the comparison process in step ST22 (step ST22-No), the control unit 34 advances the process to step ST26.
On the other hand, if it is determined that there is a difference as a result of the comparison process in step ST22 (step ST22-Yes), the received signal information is written into the abnormal state holding table (step ST23). That is, when an abnormality signal is received in step ST21, the received abnormality information is written into the table, and when a recovery signal is received in step ST21, the corresponding abnormality information is deleted from the table.

  When the abnormal state holding table is updated, the web server unit 35 reads the information held in the abnormal information holding table, edits the HTML document, updates the home page, and outputs a mail transmission request (step ST24). In step ST <b> 25, the mail delivery server unit 35 selects either the form for notifying the occurrence of an abnormality from the mail information in the storage unit 32 or the form for notifying the recovery of the abnormality in accordance with the homepage update process by the web server unit 34. The electronic mail is transmitted to the mail address of the user terminal 6 that is read out and stored in the user information (step ST25). In the e-mail, the URL of the home page published by the web server unit 35 is described.

  Next, when an access request is received from the user terminal 6 in step ST26 (step ST26-Yes), the web server unit 35 authenticates the user terminal 6 that is the access source based on the user information in the storage unit 32 (step ST26). Step ST27). Various methods are already known for the authentication process, and a description thereof is omitted here. If the authentication is OK (step ST27-Yes), the web server unit 35 starts a session with the user terminal 6 and stores the authenticated user logon in the access storage unit 33 (step ST28).

When the web server unit 35 stores the logon of the user terminal 6 in the access storage unit 33, the access notification unit 37 determines whether or not the abnormal state is currently held in the abnormal state holding table (step ST29). ). If an abnormal state is currently maintained, that is, if an abnormality has occurred (step ST29-Yes), the access notification unit 37 transmits a logon signal to the monitoring center 5 (step ST30).
On the other hand, if no abnormal state is currently maintained, that is, if no abnormality has occurred (step ST29-No), step ST30 is skipped and the process returns to step ST31 without transmitting a logon signal to the monitoring center 5. Proceed with the process.

Then, the web server unit 35 transmits the homepage content information to the user terminal 6 (step ST31). On the homepage, the currently occurring abnormality, the sensor 21 that has detected the abnormality, and the installation location thereof are displayed. Thereby, the user can connect to the server device 3 remotely using the user terminal 6 and check the abnormality that has occurred in the monitoring area 1.
Next, the web server unit 35 determines whether or not the session with the user terminal 6 is disconnected due to a logoff request from the user terminal 6 or a timeout (step 32). If the session is disconnected (step ST32—Yes), the user logoff is stored in the access storage unit 33 (step ST33), and the process returns.
On the other hand, if the session is not disconnected in step ST32 (step ST32—No), the process returns, but the server device 3 monitors the disconnection of the session and stores the logoff in the access storage unit 33 when disconnected.

As described above, when the server device 3 receives the abnormality signal or the recovery signal from the security controller 2, the server device 3 updates the homepage accordingly and notifies the user terminal 6 by e-mail. The monitoring center 5 is notified that there is an access from the user terminal 6 only during the period from reception until the reception of the recovery signal, that is, while the monitoring area 1 is in an abnormal state.
As a result, the user can check the abnormality in the monitoring area 1 while staying remotely, and the server device 3 can notify the monitoring center 5 whether or not the user has confirmed the abnormality. .
In addition, the user's access status is notified to the monitoring center 5 only in an urgent situation where an abnormality has occurred in the monitoring area 1, and the privacy of the user is not infringed unnecessarily.

FIG. 7 is a flowchart showing processing when the abnormal signal is received in the server system 56 of the monitoring center 5. When the server system 56 of the monitoring center 5 receives the abnormal signal from the security controller 2, the server system 56 executes the processing shown in FIG. Such processing is executed every time an abnormal signal is received.
When receiving the abnormality signal from the security controller 2, the display system 52 displays the received abnormality information on the display 57 (step ST41). Then, the instruction system 53 issues an express instruction to the monitoring area 1 to the coping staff automatically or by manual operation by the controller.

Next, it is determined whether or not a logon signal is received from the server device 3 (step ST42). If the logon signal is received (step ST42-Yes), the display system 52 displays on the display 57 that the user is logged on to the web server unit 35 (step ST43).
At this time, the display system 52 displays the abnormality information and the logon information in association with each other based on the identification number of the security device 4 included in the abnormality signal and the identification number of the security device 4 included in the logon signal. . Then, when the control member grasps that the user is logged on to the web server unit 35, that is, confirms the abnormal state, the control member informs the coordinator at the site. The coordinator who received the notification enters the monitoring area 1 using a key, a card, or the like and checks whether there is an abnormality.

Next, the server system 56 checks whether or not a restoration signal corresponding to the received abnormality information has been received (step ST44), and if not received, returns the process to step ST42.
On the other hand, when a recovery signal corresponding to the received abnormality information is received in step ST44, the display system 52 displays the recovery of the abnormality on the display 57 (step ST45). And if there is a confirmation input by the controller (step ST46-Yes), the display of the abnormality is terminated (step ST47).

In this way, the monitoring center 5 receives the access state of the user's web server from the server device 3 and displays it.
As a result, it is possible to display in real time at the monitoring center 5 that the user has confirmed the abnormality information, and it is possible to reduce the burden of confirmation to the user and prompt instructions to the coping personnel. Therefore, it is possible to quickly cope with the abnormality.
Also, in the monitoring center, information on abnormalities and user logon information are displayed in association with each other, so the information on the monitored areas can be managed centrally, and abnormalities in multiple monitored areas are displayed. Even if it exists, it becomes possible to identify the information of each monitoring area.

An example of the operation of the security system described above when the security controller detects an abnormality will be described with reference to FIG. FIG. 8 is a sequence diagram for explaining an operation example of the entire security system when an abnormality occurs.
First, when the security controller 2 detects an abnormality, an abnormality signal is transmitted to the server device 3 and the monitoring center 5 (step ST101).
The server device 3 determines the difference between the received abnormality and the abnormality holding table, writes the abnormal state in the table, updates the home page, and transmits an e-mail to the user terminal 6 (step ST102).
The monitoring center 5 displays the received abnormality information (step ST103).

Here, when the user who has received the e-mail accesses the web server unit 35 from the user terminal 6, the server device 3 executes an authentication process and stores the logon of the user in the access storage unit 33. Further, the server device 3 determines whether or not the abnormal state is currently held, that is, whether or not the abnormal state has occurred, and transmits a logon signal to the monitoring center 5 if the abnormal state is held. Then, the server device 3 transmits the homepage content to the user terminal 6 (step ST104).
Upon receiving the logon signal, the monitoring center 5 displays this in association with the previously displayed abnormality display (step ST105).

  Further, when receiving a logoff request from the user terminal 6, the server device 3 disconnects the session with the user terminal 6 and stores the logoff in the access storage unit 33 (step ST106).

When the security controller 2 determines that the abnormality has been recovered, a recovery signal is transmitted to the server device 3 and the monitoring center 5 (step ST107).
Upon receiving the recovery signal, the server device 3 determines the difference between the received information and the abnormality holding table, deletes the abnormality information from the table, updates the home page, and transmits an e-mail to the user terminal 6 (step ST108). ).
The monitoring center 5 displays the error recovery, and receives the confirmation operation by the controller to end the display of the error (step ST109).

According to the security system of the present embodiment described above, the user confirms the abnormality in the monitoring area while staying remotely by generating a homepage that discloses the abnormality information and notifying the user of this. be able to. Also, by notifying the monitoring center of the access status of the user from the server device in the event of an abnormality, it is possible to grasp whether the user has confirmed the abnormality without imposing a burden on the controller.
This makes it possible for the monitoring center to know in real time whether the user has confirmed abnormality information or has not yet confirmed it, reducing the burden on the monitoring center and coping personnel in the event of an abnormality. It becomes possible to deal with it quickly. Also, if it is determined that the user has not confirmed the abnormality information even if the coping staff arrives at the monitoring area, the response should be made flexibly according to the situation, such as by telephone or other means. Can do.

  Although the security system of this embodiment was demonstrated above, embodiment of a security system is not limited to this, You may combine the various modifications shown below.

In the above-described embodiment, the example in which the access notification unit of the server device determines the access state of the user terminal and notifies the monitoring center that the user terminal is currently logged on has been described. However, the present invention is not limited to this. The access information stored in the access storage unit may be periodically transmitted to the monitoring center after receiving the abnormality signal from the security controller (after the abnormality has occurred). In this case, the access notification unit reads the access information of the user over a predetermined time with reference to the time information stored in the access storage unit, and transmits the read access information to the monitoring center. The user access information over a predetermined time is, for example, access information after the time when the previous abnormality occurred, access information for one day, or the like.
Further, not only the user access information over a predetermined period of time, but also all access information stored in the access storage unit may be transmitted.

Further, in the above-described embodiment, when it is determined that the user is logged in to the web server unit (confirming abnormality information) in the monitoring center by receiving the login signal, the controller will take action on site. Although the example which contacts a member was demonstrated, it is not limited to this, It is good also as a structure which notifies to a staff member terminal automatically by an instruction | indication system. In this case, when the instruction system receives the login signal from the server device, the instruction system refers to the database system 51 and transmits a command for notifying the login of the user to the operator terminal that is handling the corresponding monitoring area.
As a result, the coordinator can grasp whether the user has confirmed the abnormality information without imposing a burden on the controller, and can deal with the abnormality more quickly.

  In addition, when the server device determines that the user has logged off and stores the log-off in the access storage unit 33 (for example, step ST32 in FIG. 6 or step ST106 in FIG. 8), the access notification unit 37 causes the monitoring center 5 to A logoff signal may be transmitted. Similar to the login signal, the logoff signal includes the identification number of the security device, the information of the user terminal that logged off, and the time information of the logoff. In this case, the monitoring center 5 preferably deletes the user's login display and outputs a logoff display.

Further, in the above-described embodiment, the example has been described in which the server device notifies the monitoring center when there is an access from the user. However, the present invention is not limited to this, and a specific abnormality occurs in the monitoring area. Alternatively, the user's access information may not be notified to the monitoring center.
The specific abnormality is an abnormality that makes it unnecessary for a coping person to deal with, for example, an abnormality of equipment. An equipment equipment abnormality is an equipment equipment abnormality such as an air conditioner or a water heater that is owned by the user, and it is more efficient for a specialist to deal with it than a coping staff.

In this case, for example, the server device is configured to store the setting information set so that the flag is established only when the abnormal state of the equipment is held in the abnormal state holding table. Further, while the setting information flag is established, the processing by the access notification unit is prohibited.
With this configuration, when an abnormal signal due to equipment equipment abnormality is input from the security controller, a setting information flag is established, and while the flag is established, processing by the access notification unit is prohibited. Further, when a recovery signal related to equipment equipment abnormality is input from the security controller, the setting information flag is not established, and the prohibition of processing of the access notification unit is released.
As a result, the monitoring center can grasp whether or not the user confirms the information of the abnormality only when it is necessary for the handling by the handling staff, and it becomes possible to secure the privacy of the user. .

The block diagram which shows the security system of this invention Figure showing the abnormal state holding table The figure which shows the data of the access memory section The figure which shows the homepage which the web server section publishes Flow chart showing the processing when an abnormality is detected in the security controller Flow chart showing operation of server device Flow chart showing processing at the time of receiving an abnormal signal in the monitoring center Sequence diagram showing an example of security system operation

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Monitoring area 2 Security controller 3 Server apparatus 4 Security apparatus 5 Monitoring center 6 User terminal 7 Dealer terminal 8 Network

Claims (6)

A sensor that detects an abnormality in the monitoring area, a preset access notification destination, and a storage unit that holds an abnormal state when the sensor detects an abnormality, a remote monitoring center, a user terminal, and the access notification destination A security system having a monitoring device and a security device that transmits an abnormal signal to the monitoring center when an abnormal state is maintained in the storage unit.
The security device
An information disclosure unit that enables browsing of an abnormal state held in at least the storage unit when accessed from the user terminal;
A security system comprising: a notification unit that notifies the access notification destination of the presence of a user's access if the user terminal is accessed when the abnormal state is held in the storage unit .
The communication unit of the security device
Furthermore, the security system according to claim 1, wherein when the abnormal state is held in the storage unit, information prompting the user terminal to access the information disclosure unit is transmitted.
The storage unit of the security device is
Storing the monitoring center as the access notification destination;
The monitoring center is
A center communication unit communicating with the security device;
When the abnormality signal is received from the security device, the information on the abnormality due to the signal is displayed and output, and when the access notification is received from the security device, the user terminal is associated with the display output of the abnormality information. Display control means for displaying and outputting that the information disclosure section has been accessed;
The security system of Claim 1 or Claim 2 provided with these.
The monitoring center is
4. The apparatus according to claim 3, further comprising an instruction control unit that, upon receiving the access notification from the security device, transmits to the counselor terminal possessed by the counselor that the user terminal has accessed the information disclosure unit. Security system.
The storage unit of the security device is
The security system according to claim 1 or 2, wherein a coping staff terminal possessed by a coping staff is stored as the access notification destination.
The storage unit of the security device is
Storing the setting information set to be identifiable as to whether or not the abnormality in the monitoring area is the first abnormality type to be dealt with by the coping personnel;
The notification unit of the security device is
If an abnormal state based on the first abnormality type is held when there is an access from the user terminal, the access notification destination is notified that the access is present, and when there is an access from the user terminal The security system according to any one of claims 1 to 5, wherein if only an abnormal state other than the first abnormality type is held, notification of the presence of access to the access notification destination is prohibited.

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