JP2008276649A - Delivery management system, monitoring server, print management terminal, accessory order program, print management program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a delivery management system, a monitoring server, a print management terminal, an accessory order program, and a print management program which can shorten system stop time. <P>SOLUTION: In a delivery management system 1 which is provided with a printer P, a client 2 which outputs data for printing to the printer P, a monitoring server 4 which monitors the printer P, and a delivery management server 5, the monitoring server 4 acquires a printer situation, judges whether order of an accessory of the printer P is necessary or not, and transmits an order request of the accessary when the delivery management server judges that the order is necessary. When an accessary is ordered, the delivery management server 5 makes a shipment list of the accessory and transmits the shipment list to the client 2 by an electronic mail. The client 2 judges whether an electronic mail received from the outside is the shipment list transmitted from the delivery management server 5 or not, and outputs to the printer P prescribed printing range among the electronic mail when the mail is judged as a shipment list. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a delivery management system, a monitoring server, a print management terminal, an accessory ordering program, and a print management program.

  Conventionally, a print system including a printer, a client, and the like has been constructed. The printing system is frequently used, and if it is stopped due to a failure or the like, the work is delayed, and the burden of grasping the situation and ordering consumables is imposed on the user. Therefore, a high operating rate is required.

  Factors that cause the print system to stop include system factors such as printer toner consumption, parts damage, and out of paper as well as factors such as user work errors. In order to reduce the downtime of the printing system, it is necessary to eliminate this system factor as much as possible. For this reason, various printing systems have been proposed, such as a printer that transmits an error notification to the outside, and a printer that increases the length of roll paper to reduce the frequency of roll paper replacement.

For example, Patent Document 1 describes a system that predicts the inventory of consumables and prompts the sales driver to sell or collect the consumables according to the prediction. In this system, the stock of consumables is predicted based on the past sales situation of consumables stored in the database of the server. In addition, when the sales driver receives an order for the consumable item from the user, the sales driver orders the consumable item to the server using the portable terminal.
JP 2002-269178 A

  The system described above has the advantage of always stocking consumables, but because the consumables inventory is predicted based on past sales data, regardless of printer usage, sales driver visits can purchase consumables. May not match the timing desired by the user. That is, if the consumables are consumed at a high speed and the consumables are used up, the user must place an order for the consumables. In the worst case, the printing system stops. On the other hand, when a sales driver visits a consumable item and the user purchases the consumable item, a space for storing the consumable item stock must always be secured. For example, in places such as stores where space is limited, it is desirable that new consumables be delivered immediately before the consumables run out.

  The present invention has been made in view of the above problems, and an object of the present invention is to provide a delivery management system, a monitoring server, a print management terminal, an accessory ordering program, and a print management program that can shorten the system stop time. is there.

  Another object of the present invention is to provide a delivery management system, a monitoring server, a print management terminal, an accessory ordering program, and a print management program that can reduce the labor of the user.

The present invention relates to a delivery management system including a printer, a print management terminal that outputs printing data to the printer, a monitoring server that monitors the printer, and a delivery management server that manages delivery of accessories of the printer. The monitoring server obtains the status of the printer and determines whether or not ordering of the accessory of the printer is necessary, and when determining that the ordering of the accessory is necessary, An accessory ordering means for performing an ordering process for the accessory, and the delivery management server creates a delivery list of the accessory when the accessory is ordered, and sends the delivery list to an e-mail. A delivery list transmitting means for transmitting to the print management terminal, wherein the print management terminal determines whether or not the externally received e-mail is the delivery list transmitted from the delivery management server. And, when the electronic mail is judged to be the shipment list, and a automatic print control means for outputting a predetermined print range of the e-mail to the printer.

  According to the present invention, the status of the printer is monitored by the monitoring server, it is determined whether or not an order for the equipment is necessary, the order is transmitted when the order is necessary, and the accessory is shipped. Since the delivery list is automatically printed, the downtime of the system can be reduced and the trouble of the user who uses the printer can be reduced.

  In this delivery management system, when the accessory ordering unit of the monitoring server determines that the accessory needs to be ordered, the accessory ordering unit transmits a replacement notice of the accessory to the client terminal used by the user, and the client When receiving the ordering approval of the accessory from the terminal, the ordering contents are transmitted to the delivery management server.

According to the present invention, the replacement notice is transmitted to the user, and the order is placed when the replacement is permitted. Therefore, the order can be placed at a timing according to the user's request.
According to the present invention, in a monitoring server that monitors a printer, an order determination unit that acquires the status of the printer and determines whether or not an order for the accessory of the printer is necessary, and an order for the accessory is required. When it is determined that the product is included, an accessory ordering unit that performs an ordering process for the accessory is provided.

  According to this invention, the monitoring server monitors the status of the printer, determines whether or not an order for equipment is necessary, and transmits an order request when an order is necessary. As well as decreasing, it is possible to reduce the labor required for ordering work.

  According to the present invention, in a print management terminal that outputs print data to a printer, it is determined whether an email received from the outside is a delivery list to be automatically printed, and the email is stored in the delivery list. When it is determined that there is an automatic print control means for outputting a predetermined print range of the electronic mail to the printer.

  According to the present invention, when an order for a printer accessory is required, an order request is transmitted, and a delivery list is automatically printed when the accessory is shipped. can do.

  The present invention is an accessory ordering program for ordering accessories of a printer using a monitoring server that monitors the printer, wherein the monitoring server acquires the status of the printer, and An order determination means for determining whether or not an order is necessary and an accessory ordering means for performing an ordering process for the accessory when it is determined that an order for the accessory is necessary.

  According to this invention, the monitoring server monitors the status of the printer, determines whether or not an order for equipment is necessary, and transmits an order request when an order is necessary. As well as decreasing, it is possible to reduce the labor required for ordering work.

The present invention relates to a print management program for managing the delivery of accessories of a printer using a print management terminal that outputs printing data to a printer, the electronic mail received from the outside being received by the print management terminal Determines whether it is a delivery list to be automatically printed, and when it is determined that the email is the delivery list, automatic printing for outputting a predetermined print range of the email to the printer It functions as a control means.

  According to the present invention, when an order for a printer accessory is required, an order request is transmitted, and a delivery list is automatically printed when the accessory is shipped. can do.

  Hereinafter, an embodiment embodying the present invention will be described with reference to FIGS. In the present embodiment, the delivery management system 1 will be described as a system used for each store S in which the printer P is installed and a distribution center C that delivers accessories of the printer P to each store S. As long as the printer system is constructed, it may be other than the store S, or an office or educational institution. In the present embodiment, consumables including toner, ink cartridges, roll paper, cut paper, and the like of the printer P, and parts of the printer P that need to be replaced periodically are collectively referred to as accessories.

First, the outline of the delivery management system 1 will be described with reference to FIG. The delivery management system 1 includes a client 2 as a client terminal installed at each store S, a printer P, a mail server 3, a monitoring server 4, a delivery management server 5 and an administrator terminal 6 installed at a distribution center C. It has. Each terminal sends various data to WAN (Wide Area Network) and VP
Data are mutually connected via a network N such as N (Virtual Private Network).

  The client 2 is a terminal that is input by a person in charge of the store S (hereinafter referred to as a store person in charge), and one or a plurality of clients 2 are installed in each store S. In the mail server 3, the account of each store person is registered and has a mail folder corresponding to each account. The mail server 3 transmits the e-mail transmitted from the client 2 to the outside, and stores the e-mail received from the outside in the mail folder of the person in charge at the store. When ordering accessories for the printer P, if the person in charge of the store approves the order using the client 2, the client determines that the order has been confirmed, and the order contents are transmitted to the delivery management server 5. The

  When the client 2 receives an e-mail from the outside via the mail server 3, the client 2 refers to a predetermined automatic printing condition, and when the automatic printing condition is satisfied, at least one of the e-mail body and attached file of the e-mail Is automatically output to the printer P to perform printing. In the present embodiment, the automatic printing condition is set that the mail transmission source is the distribution center C, and that the delivery list file is attached to the e-mail. When the e-mail satisfies the automatic printing condition, the client 2 outputs the delivery list and the mail text attached to the e-mail to the printer P. The delivery list is a list of accessories ordered by the store S from the distribution center C, and is issued by the delivery management server 5 at a predetermined timing such as when a scheduled delivery date is determined.

  The printer P is a laser printer, an ink jet printer that prints on cut paper, a large ink jet printer that can print large format paper, or the like, but the type of printer is not particularly limited. In the present embodiment, the printer P is a model having an MIB (Management Information Base).

The monitoring server 4 has a function of monitoring the status of the printer P. The monitoring server 4 acquires MIB information and the like from the printer P and detects, for example, a state where the remaining amount of toner is equal to or less than a predetermined amount, a state where parts need to be replaced, and detects an error such as a paper jam, and performs monitoring. Store the results as a log. Also, for example, when the amount of consumables such as the remaining amount of toner and paper becomes less than a predetermined amount, the client 2 is notified of the type and number of consumables that need to be ordered, and urges approval of the order. Furthermore, when the endurance period of parts that must be periodically replaced, such as a roller and a laser unit, has passed, the type and number of parts to be replaced are notified. Alternatively, when the printer P detects a printing failure due to component damage or the like, the monitoring server 4 determines a component to be replaced and notifies the type and the number of replacement of the component.

  The delivery management server 5 installed in the distribution center C receives an order for accessories from the store S, stores order data, and stores a shipping date and a dispatch plan. When the scheduled shipping date is confirmed, a delivery list is created based on the order data and the scheduled delivery date, and the delivery list is transmitted to the mail server 3 in the ordering store S. The manager terminal 6 is a terminal used by a person in charge at the distribution center (referred to as a delivery manager). The manager terminal 6 determines a shipping date and a dispatch plan based on a user operation and registers them in the delivery management server 5.

  Next, the hardware configuration of the monitoring server 4 installed in the store S will be described with reference to FIG. The monitoring server 4 includes an order determination unit, an accessory order unit, an order determination unit, a CPU 10 as an order request transmission unit, a RAM 11, a ROM 12, and a communication interface (I / F) 13 as an order request transmission unit. In addition, a monitoring log storage unit 14 and an order data storage unit 15 are provided.

  The RAM 11 functions as a work area of the CPU 10 that controls each process. The ROM 12 stores various programs such as an accessory ordering program. The communication I / F 13 is a device for connecting to a network N or a LAN in the store S.

  Further, the CPU 10 sequentially acquires the status of the printer P, and detects the presence or absence of an error and the consumption state of consumables. For example, the CPU 10 periodically acquires MIB information or the like from the printer P using SNMP (Simple Network Management Protocol) or the like according to the accessory ordering program program or the like. Further, based on the acquired MIB information, the occurrence of an error in the printer P and the cause of the error are detected, and the consumption state of consumables such as the remaining amount of toner is detected. Alternatively, the CPU 10 acquires the number of prints of the printer P since the start of using an accessory such as toner, for example, accumulates the number of prints, and calculates the remaining amount of toner, the remaining amount of paper, and the like from the accumulated number of prints. You may do it.

  When the status of the printer P is “toner exhaustion”, the CPU 10 transmits a notification for urging toner ordering to the client 2 by e-mail or the like. This notification includes the type (product name), number, etc. of the accessories that need to be ordered.

  The store person in charge confirms the notification transmitted by the monitoring server 4 on the client 2 and approves the order. When the order is approved, the client transmits accessory order data D2 to the delivery management server 5. The order data D2 generated at this time is stored in the order data storage unit 15.

  The monitoring log storage unit 14 stores monitoring log data D1 obtained by monitoring the printer P installed in the same store S. The monitoring log data D1 includes the name of the printer P to be monitored, the status of the printer P, the monitoring time, and the like.

  Next, the hardware configuration of the delivery management server 5 will be described with reference to FIG. The delivery management server 5 includes a CPU 20, a RAM 21, a ROM 22, and a communication interface (I / F) 23 as shipping list transmission means. In addition, an order data storage unit 24 and a delivery list storage unit 25 are provided.

  The RAM 21 functions as a work area for the CPU 10 that performs each process. The ROM 22 stores various control programs such as a logistics management program. The communication I / F 23 is a device for connecting to a network N or a LAN in the store S.

  The order data storage unit 24 stores order data D3 indicating the contents of orders received from each store S. The order data D3 includes an order number, the name of the ordering store, the name of the ordered accessory, the number, and the like. When receiving the ordering data from the store S, the CPU 20 of the delivery management server 5 stores the order data as order data D3 in the order data storage unit 24.

  The delivery list storage unit 25 stores a delivery list L. The delivery list L is an invoice that is automatically output in advance to the printer P of the store S before shipping the ordered accessories in order to facilitate delivery and receipt of the accessories. The CPU 20 of the delivery management server 5 creates the delivery list L based on the order data D3 and the scheduled delivery date determined by the delivery manager, and stores the delivery list L in the delivery list storage unit 25. Further, an e-mail attached with the delivery list L is transmitted to the mail server 3 of the ordering store S via a mail server (not shown).

  Next, the hardware configuration of the client 2 and the administrator terminal 6 will be described with reference to FIG. The client 2 and the administrator terminal 6 include a CPU 30, a RAM 31, a ROM 32, a communication I / F 33, an input / output I / F 34, and a display controller 35 as automatic print control means. The RAM 31 is a work area of the CPU 30, and the ROM 32 stores application programs for creating print data and other various programs. The communication I / F 33 is a device for connecting to a network N, a LAN built in the store S or the distribution center C, or the like.

The input / output I / F 34 controls input / output with respect to the mouse M and the keyboard K, for example. The display controller 35 controls the output to the display D.
Hereinafter, the processing procedure of this embodiment will be described with reference to FIGS. First, the client 2 performs automatic print setting in advance based on the operation of the store staff. For example, when the client 2 transmits an automatic print setting request to the monitoring server 4 or a web server (not shown) that stores a web page for performing automatic print settings, the monitoring server 4 or the web server is displayed in FIG. An automatic print setting screen 40 is displayed on the display D of the client 2. The automatic print setting screen 40 includes a setting name input field 41, a mail subject input field 42 for performing automatic printing, check boxes 43a and 43b corresponding thereto, and a sender input field indicating a transmission source of mail for automatic printing. 44 and corresponding check boxes 45a and 45b are displayed. For example, when the subject of an email to be automatically printed is designated, the subject of the email to be designated is entered in the subject entry field 42. When automatic printing is performed when the subject entered in the subject input field 42 is included, the check box 43a corresponding to “include” is checked, and when automatic printing is performed when the subject matches the subject. Check the check box 43b corresponding to “match”. Furthermore, when specifying the sender of the mail to be automatically printed, enter the mail address in the sender input field 44, and check the check box 45a to perform automatic printing when the mail address is included. When the automatic printing is performed when the mail address matches, the check box 45b is checked.

  The automatic print setting screen 40 displays radio buttons 46a to 46c for setting a print target range. By selecting any one of the radio buttons 46a to 46c, it is possible to set one of printing of the mail text and attached file, printing only the text, and printing only the attached file.

The automatic print setting screen 40 displays a time selection field 47 for setting a schedule for performing automatic printing. A schedule can be selected by the time selection column 47. When each item is input or selected, the user operates the completion execution unit 48. At this time, the client 2 stores the set items as automatic printing conditions.

  Next, printer monitoring processing of the monitoring server 4 will be described with reference to FIG. First, the monitoring server 4 installed in the store S makes a transmission request for the status of the printer P at a predetermined monitoring interval (step S1-1). When receiving the transmission request, the printer P (or a print server not shown) transmits the printer status such as MIB information (step S1-2).

  Upon receiving the printer status from the printer P, the monitoring server 4 uses the name (identifier) of the printer P, the status of the printer P, the monitoring time, etc. as monitoring log data D1, and stores the monitoring log data D1 in the monitoring log storage unit 14. (Step S1-3). Further, the monitoring server 4 determines whether or not it is necessary to order accessories based on the received printer status (step S1-4). If it is determined that the printer status includes “toner consumption” or the like and an accessory order is required (YES in step S1-4), the monitoring server 4 transmits a notification mail for receiving order approval to the client 2. (Step S1-5). As described above, the notification mail includes the type (name of product) and the number of accessories that need to be ordered.

  If it is determined that toner consumption, running out of paper, and the like are not detected and it is not necessary to order accessories (NO in step S1-4), a notification mail is not transmitted, and after a series of processing is completed, step S1-1 is performed. Returning to FIG. 4, the monitoring of the printer P is continued.

  When a notification mail is transmitted from the monitoring server 4 to the client 2, the store staff confirms the notification mail on the client 2 and approves the order. When placing an order, for example, the client 2 may forward the notification mail received from the monitoring server 4 to the delivery management server 5. Alternatively, a web server (not shown) may acquire data related to an accessory that needs to be ordered, acquired from the monitoring server 4, and may order the accessory on the web. When placing an order on the web, an order mail is transmitted to the delivery management server 5 by pressing a button or the like displayed on the web page with the mouse M or the like.

  Next, the processing procedure of the delivery list issuing process by the delivery management server 5 and the client 2 will be described with reference to FIG. When receiving the ordering data D2 (step S2-1), the delivery management server 5 performs an order receiving process (step S2-2). In this order receiving process, for example, shipping schedule creation, vehicle allocation planning, inventory management, and the like are performed based on the operation of the delivery manager in accordance with the order contents.

  When the shipping schedule is determined, the delivery management server 5 creates a delivery list L (step S2-3). The delivery management server 5 uses the notification mail transmitted from the monitoring server 4 to transmit to the ordering store S using the name of the ordering store, the type of accessory ordered, and the number. A product list L is created.

  When the delivery list L is created, the delivery management server 5 sends an e-mail attached with the delivery list L with the address of the person in charge of the ordering store as the destination (step S2-4). At this time, since the delivery list L is transmitted by e-mail, the delivery list L in a format and file format desired by the user can be used. The e-mail to which the delivery list L is attached is received by the mail server 3, and the mail server 3 stores the text data of the mail body, the attached file, and the like in the folder corresponding to the destination address.

The CPU 30 of the client 2 takes in mail stored in the mail server 3 at predetermined intervals or based on a preset schedule (step S2-5). At this time, since the delivery list L is attached to the e-mail, the e-mail can be temporarily stored in the mail server 3 or the client 2. For this reason, even if an error occurs in the printer P, the delivery list stored in the mail server 3 has only to be taken in again, so the delivery manager L is discarded or sent by FAX as in the case of sending by FAX. Will not resend the shipment list.

Further, the CPU 30 of the client 2 refers to the automatic printing conditions stored in advance (step S2-6), and determines whether or not to perform automatic mail printing (step S2-7).
If it is determined that the received mail satisfies the automatic printing condition (YES in step S2-7), a predetermined printing range set in advance is output to the printer P and automatic printing is performed (step S2-8). For example, if the predetermined print range is “mail body and attached file”, the mail body and attached file are converted into print data and output to the printer P.

  In addition, a mail is automatically printed once, and a flag is set so that automatic printing is not performed a plurality of times. On the other hand, if it is determined that none of the received e-mails satisfy the automatic printing condition, that is, it is not an e-mail attached with the delivery list L (NO in step S2-7), the series of processing is terminated and the next order is placed. Wait until done.

  Further, the client 2 acquires a print log or MIB from the printer P, and determines whether an error has occurred during automatic printing (step S2-9). When an error such as paper jam or toner consumption occurs and automatic printing is interrupted (YES in step S2-9), the delivery list L is re-output to the printer P (step S2-10). At this time, if the printer P discards the print job of the delivery list L due to an error and the client 2 stores the delivery list L, the client 2 sends the print data of the delivery list L to the printer P again. Send. When the delivery list L temporarily stored by the client 2 is discarded, the client 2 requests the mail server 3 or the delivery management server 5 to retransmit the delivery list L.

On the other hand, if it is determined that no error has occurred (NO in step S2-8), the series of processing ends, and the process waits until the next order is placed.
According to the above embodiment, the following effects can be obtained.

  (1) In the above embodiment, the monitoring server 4 monitors the status of the printer P to determine whether or not an order for accessories of the printer P is necessary. Send the type and quantity of accessories that need to be ordered. Further, when the order is approved by the client 2, the accessory and the number to be ordered are transmitted to the delivery management server 5. For this reason, the downtime of the delivery management system 1 due to running out of accessories can be reduced, and the labor involved in ordering work by the store staff can be reduced.

  (2) In the above embodiment, the delivery management server 5 generates the delivery list L based on the order contents when the scheduled delivery date of the ordered accessory is confirmed, and sends the delivery list L to the client 2 by e-mail. It was made to transmit with. The client 2 determines whether or not the mail received from the outside is the mail with the delivery list L attached. If the client 2 is the mail with the delivery list L attached, the predetermined print range of the mail is set to the printer P. Output to. For this reason, the store staff can receive the delivery list L before the accessory is delivered, and therefore can receive the accessory without delay. Further, it is possible to save time and effort for printing the delivery list by the store staff.

(3) In the above embodiment, when the monitoring server 4 determines that an accessory order is necessary, the monitoring server 4 transmits a replacement notice of the accessory to the client 2 used by the user. Further, when receiving the ordering approval of the accessory from the client 2, the ordering contents are transmitted to the delivery management server 5. In other words, an exchange notice is transmitted to the user, and an order is placed when the exchange is permitted. Therefore, the order can be placed at a timing according to the user's request.

  (4) In the above embodiment, the client 2 determines whether or not automatic printing of the delivery list L is interrupted, and when it is interrupted, retransmits the delivery list L to the printer P. For this reason, the printing omission of the delivery list L can be prevented.

In addition, you may change the said embodiment as follows.
In the above embodiment, the print management terminal and the client terminal used by the user are the client 2, but the print management terminal and the client terminal may be provided separately.

  In the above embodiment, the mail server 3, the monitoring server 4, and the client 2 are separate terminals. In addition, the delivery management system 1 may be constructed so that one terminal has a plurality of functions of the mail server 3, the monitoring server 4, and the client 2.

In the above embodiment, the monitoring server 4 includes the monitoring log storage unit 14 and the order data storage unit 15, but these may be omitted.
In the above embodiment, the delivery management server 5 includes the order data storage unit 24 and the delivery list storage unit 25, but these may be omitted. In this case, when the delivery list is not printed and the delivery list print job is discarded, the client 2 or the monitoring server 4 requests the delivery management server 5 to retransmit the delivery list.

  In the above embodiment, the mail with the delivery list L attached by the client 2 is automatically printed. However, the mail server 3 may automatically print the mail according to preset automatic printing conditions.

Schematic of the delivery management system of this embodiment. The block diagram of the hardware constitutions of a monitoring server. The block diagram of the hardware constitutions of a delivery management server. The block diagram of the hardware constitutions of a client and a delivery manager terminal. The screen figure of an automatic print setting screen. The flowchart which shows the process sequence of this embodiment. The flowchart which shows the process sequence of this embodiment.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 ... Delivery management system, 2 ... Client as a printing management terminal and a client terminal, 4 ... Monitoring server, 5 ... Delivery management server, 6 ... Manager terminal, 10 ... Order determination means, CPU as accessory ordering means, 13 ... Communication I / F as accessory ordering means, 20... CPU as shipping list transmission means, 30... CPU as automatic printing control means, L.

Claims (6)

In a delivery management system comprising a printer, a print management terminal that outputs print data to the printer, a monitoring server that monitors the printer, and a delivery management server that manages delivery of accessories of the printer,
The monitoring server is
Order determination means for acquiring the status of the printer and determining whether or not an order for accessories of the printer is necessary;
An accessory ordering means for performing an ordering process of the accessory when it is determined that the accessory needs to be ordered;
The delivery management server
A delivery list sending means for creating a delivery list of the accessory when the accessory is ordered and sending the delivery list to the print management terminal by e-mail;
The print management terminal
It is determined whether or not an email received from the outside is the delivery list transmitted from the delivery management server, and when it is determined that the email is the delivery list, A delivery management system comprising an automatic print control means for outputting a predetermined print range to the printer. The delivery management system according to claim 1,
When the accessory ordering unit of the monitoring server determines that the accessory needs to be ordered, the accessory server transmits a notice of replacement of the accessory to the client terminal used by the user, and the accessory of the accessory is transmitted from the client terminal. A delivery management system for transmitting order contents to the delivery management server when receiving an order approval. In the monitoring server that monitors the printer,
Order determination means for acquiring the status of the printer and determining whether or not an order for accessories of the printer is necessary;
A monitoring server, comprising: an accessory ordering unit that performs an ordering process of the accessory when it is determined that the accessory needs to be ordered. In the print management terminal that outputs print data to the printer,
It is determined whether or not an email received from the outside is a delivery list to be automatically printed, and when it is determined that the email is the delivery list, a predetermined print range of the email is set as the delivery list. A print management terminal comprising automatic print control means for outputting to a printer. An accessory ordering program for ordering accessories of a printer using a monitoring server that monitors the printer,
The monitoring server,
Order determination means for acquiring the status of the printer and determining whether or not an order for accessories of the printer is necessary;
An accessory ordering program that functions as an accessory ordering unit that performs an ordering process for an accessory when it is determined that the accessory must be ordered. A print management program for managing delivery of accessories of a printer using a print management terminal that outputs printing data to the printer,
The print management terminal;
It is determined whether or not an email received from the outside is a delivery list to be automatically printed, and when it is determined that the email is the delivery list, a predetermined print range of the email is set as the delivery list. A print management program which functions as an automatic print control means for outputting to a printer.

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