JP2008250822A5 - - Google Patents
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- JP2008250822A5 JP2008250822A5 JP2007093540A JP2007093540A JP2008250822A5 JP 2008250822 A5 JP2008250822 A5 JP 2008250822A5 JP 2007093540 A JP2007093540 A JP 2007093540A JP 2007093540 A JP2007093540 A JP 2007093540A JP 2008250822 A5 JP2008250822 A5 JP 2008250822A5
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- JP
- Japan
- Prior art keywords
- customer
- identification information
- terminal
- sales floor
- service
- Prior art date
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- 238000004590 computer program Methods 0.000 claims 3
- 230000002776 aggregation Effects 0.000 claims 2
- 238000004220 aggregation Methods 0.000 claims 2
Claims (4)
顧客が携行する顧客端末の顧客識別情報を読み取る情報読み取り装置から、その読み取り装置の読み取り装置識別情報と対応付けて読み取られた顧客識別情報を取得するステップと、
前記読み取り装置識別情報を基に、読み取り装置識別情報とその読み取り装置が設置された売り場との関係を定義した読み取り装置・売り場定義テーブルを記憶した記憶手段を参照し、その読み取り装置が設置されている売り場の識別情報を取得するステップと、
前記読み取り装置で読み取られた前記顧客識別情報と前記売り場の識別情報と現在の時刻とをログテーブルのレコードとして記憶手段に記憶するステップと、を実行させる第１のプログラム部品と、
前記顧客に応対すべき接客者が携行する接客装置から次に応対すべき顧客の選択要求を受け付けるステップと、
前記接客端末の識別情報を基に、前記接客端末の識別情報とその接客端末によって顧客に応対すべき売り場を識別する売り場の識別情報との関係を定義した接客端末・売り場定義テーブルを記憶した記憶手段を参照し、前記選択要求を行った接客端末の所属すべき売り場の識別情報を取得するステップと、
前記ログテーブルの記憶手段から前記接客端末の所属すべき売り場の識別情報を基に、その売り場に関連するレコードを参照し、その売り場に滞在する顧客の滞在時間を集計し、顧客端末ごとの滞在時間のランキングテーブルを作成する集計ステップと、
そのランキングテーブルによりその売り場にて最も高いランキングを有する顧客端末の識別情報を選択する選択ステップと、
前記最も高いランキングを有する顧客端末に対して所定の表示動作を指令するステップと、
前記選択要求を受け付けた接客端末を通じて、その接客端末を携行する接客者に、前記所定の表示動作を指令した旨を報知するステップと、を実行させる第２のプログラム部品と、を備える接客対応を支援するコンピュータプログラム。 On the computer,
Obtaining customer identification information read in association with the reading device identification information of the reading device from the information reading device that reads the customer identification information of the customer terminal carried by the customer;
Based on the reader identification information, referring to the storage means that stores the reader / sales definition table that defines the relationship between the reader identification information and the sales floor where the reader is installed, the reader is installed. Obtaining the identification information of the sales department that is present;
Storing the customer identification information read by the reading device, the sales floor identification information, and the current time in a storage means as a record of a log table;
Receiving a request for selecting a customer to be handled next from a customer service device carried by a customer to be handled by the customer;
A storage that stores a customer terminal / sale floor definition table that defines a relationship between the customer terminal identification information and the sales floor identification information that identifies the sales floor to be handled by the customer terminal based on the customer terminal identification information. Referring to the means, obtaining the identification information of the sales floor to which the customer service terminal that made the selection request should belong;
Based on the identification information of the sales floor to which the customer service terminal belongs from the storage means of the log table, the records related to the sales floor are referred to, the staying time of customers staying at the sales floor is totaled, and the stay for each customer terminal An aggregation step to create a time ranking table;
A selection step of selecting identification information of a customer terminal having the highest ranking at the sales floor according to the ranking table;
Commanding a predetermined display operation to the customer terminal having the highest ranking;
A service program comprising: a second program component that executes a step of informing the customer who carries the customer service terminal that the predetermined display operation has been commanded through the customer service terminal that has received the selection request. Computer program to support.
前記確認応答を取得した後、前記表示動作を指令した旨と報知した顧客端末についてサ
ービスの完了を完了テーブルを記憶する記憶手段に設定するステップと、をさらに備え、
前記選択ステップでは、前記完了テーブルにてサービスの完了が設定された顧客端末を除外して顧客端末の識別情報を選択させる、請求項１に記載の接客対応を支援するコンピュータプログラム。 The second program component acquires a confirmation response from the informed customer service terminal;
After obtaining the confirmation response, further comprising the step of setting the completion of the service in the storage means for storing the completion table for the customer terminal informed that the display operation has been commanded,
The computer program for supporting customer service according to claim 1, wherein in the selection step, customer terminal identification information is selected by excluding customer terminals for which service completion is set in the completion table.
前記確認応答を取得した後、前記表示動作を指令した旨と報知した顧客端末についてサービスの完了時刻を完了テーブルを記憶する記憶手段に設定するステップと、をさらに備え、
前記集計ステップでは、前記サービスの完了時刻以降の時刻にて、顧客の滞在時間を集計させる、請求項１に記載の接客対応を支援するコンピュータプログラム。 The second program component acquires a confirmation response from the informed customer service terminal;
After obtaining the confirmation response, further comprising the step of setting a service completion time in a storage means for storing a completion table for a customer terminal that has been informed that the display operation has been commanded,
The computer program for supporting customer service according to claim 1, wherein in the counting step, the staying time of the customer is counted at a time after the completion time of the service.
前記読み取り装置識別情報を基に、読み取り装置識別情報とその読み取り装置が設置された売り場との関係を定義した読み取り装置・売り場定義テーブルを記憶した記憶手段を参照し、その読み取り装置が設置されている売り場の識別情報を取得する売り場識別情報取得手段と、
前記読み取り装置で読み取られた前記顧客識別情報と前記売り場の識別情報と現在の時刻とをログテーブルのレコードとして記憶する記憶手段と、
前記顧客に応対すべき接客者が携行する接客装置から次に応対すべき顧客の選択要求を受け付ける要求受付手段と、
前記接客端末の識別情報を基に、前記接客端末の識別情報とその接客端末によって顧客に応対すべき売り場を識別する売り場の識別情報との関係を定義した接客端末・売り場定義テーブルを記憶した記憶手段を参照し、前記選択要求を行った接客端末の所属すべき売り場の識別情報を取得売り場識別情報取得手段と、
前記ログテーブルの記憶手段から前記接客端末の所属すべき売り場の識別情報を基に、その売り場に関連するレコードを参照し、その売り場に滞在する顧客の滞在時間を集計し、顧客端末ごとの滞在時間のランキングテーブルを作成する集計手段と、
そのランキングテーブルによりその売り場にて最も高いランキングを有する顧客端末の識別情報を選択する選択手段と、
前記最も高いランキングを有する顧客端末に対して所定の表示動作を指令する指示手段と、
前記選択要求を受け付けた接客端末を通じて、その接客端末を携行する接客者に、前記所定の表示動作を指令した旨を報知する報知手段とを備えている接客対応支援サーバ。 Customer identification information acquisition means for acquiring customer identification information read in association with the reading device identification information of the reading device from the information reading device that reads the customer identification information of the customer terminal carried by the customer;
Based on the reader identification information, referring to the storage means that stores the reader / sales definition table that defines the relationship between the reader identification information and the sales floor where the reader is installed, the reader is installed. A sales floor identification information acquisition means for acquiring the identification information of the sales floor,
Storage means for storing the customer identification information read by the reading device, the identification information of the sales floor, and the current time as a record of a log table;
A request accepting means for accepting a selection request of a customer to be treated next from a customer service device carried by a customer to be treated by the customer;
A storage that stores a customer terminal / sale floor definition table that defines a relationship between the customer terminal identification information and the sales floor identification information that identifies the sales floor to be handled by the customer terminal based on the customer terminal identification information. Means for acquiring the identification information of the sales floor to which the customer service terminal that made the selection request belongs, and the sales floor identification information acquiring means;
Based on the identification information of the sales floor to which the customer service terminal belongs from the storage means of the log table, the records related to the sales floor are referred to, the staying time of customers staying at the sales floor is totaled, and the stay for each customer terminal An aggregation means for creating a time ranking table;
A selection means for selecting identification information of a customer terminal having the highest ranking at the sales floor according to the ranking table;
Instruction means for instructing a predetermined display operation to the customer terminal having the highest ranking;
A customer service support server comprising notification means for notifying that a predetermined display operation has been commanded to a customer who carries the customer service terminal through the customer service terminal that has received the selection request.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2007093540A JP5018180B2 (en) | 2007-03-30 | 2007-03-30 | Computer program to support customer service, customer service support server |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2007093540A JP5018180B2 (en) | 2007-03-30 | 2007-03-30 | Computer program to support customer service, customer service support server |
Publications (3)
| Publication Number | Publication Date |
|---|---|
| JP2008250822A JP2008250822A (en) | 2008-10-16 |
| JP2008250822A5 true JP2008250822A5 (en) | 2010-02-04 |
| JP5018180B2 JP5018180B2 (en) | 2012-09-05 |
Family
ID=39975659
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP2007093540A Expired - Fee Related JP5018180B2 (en) | 2007-03-30 | 2007-03-30 | Computer program to support customer service, customer service support server |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JP5018180B2 (en) |
Families Citing this family (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2009096966A1 (en) | 2008-01-31 | 2009-08-06 | Hewlett-Packard Development Company, L.P. | Insulating aperture in printed circuit boards |
| JP2012027812A (en) * | 2010-07-27 | 2012-02-09 | Casio Comput Co Ltd | Order entry system |
| US20130027561A1 (en) * | 2011-07-29 | 2013-01-31 | Panasonic Corporation | System and method for improving site operations by detecting abnormalities |
| JP2014178911A (en) * | 2013-03-15 | 2014-09-25 | Hitachi Omron Terminal Solutions Corp | Automatic machine system |
| JP6547432B2 (en) * | 2015-06-11 | 2019-07-24 | 富士通株式会社 | CUSTOMER MANAGEMENT METHOD, CUSTOMER MANAGEMENT DEVICE, AND CUSTOMER MANAGEMENT PROGRAM |
| JP6227682B2 (en) * | 2016-01-12 | 2017-11-08 | 株式会社リクルートホールディングス | Service support system, service support server and program |
| JP6921269B1 (en) | 2020-04-08 | 2021-08-18 | 株式会社ＣＲＥｉＳＴ | Data linkage server, system and program |
Family Cites Families (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2004206526A (en) * | 2002-12-26 | 2004-07-22 | Casio Comput Co Ltd | Information providing device and program |
| WO2005010839A1 (en) * | 2003-07-24 | 2005-02-03 | Pacific Shonan Co., Ltd. | Shop staff call system |
| JP4728229B2 (en) * | 2004-05-14 | 2011-07-20 | スプリームシステムコンサルティング株式会社 | Behavior analysis device |
| JP2006163447A (en) * | 2004-12-02 | 2006-06-22 | Nippon System Project:Kk | Ordering system |
-
2007
- 2007-03-30 JP JP2007093540A patent/JP5018180B2/en not_active Expired - Fee Related
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