JP2008204228A - Customer information registration system, customer information registration method, and customer information registration program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To prevent a certificate with personal information of a purchaser printed thereon or the like from being repeatedly read every time when the purchaser purchases a commodity. <P>SOLUTION: The customer information registration system comprises an image acquisition part which acquires a certificate image of the certificate with personal information of the purchaser printed thereon and a signature image of the purchaser from a sales support terminal which supports sales of commodities; an image text conversion part which converts the personal information to text information; a purchaser information storage part which stores the text information; an image transmission part which transmits the certificate image and the signature image to a center server; a text information transmission part which makes the center server execute examination processing and registration processing in response to storage of the test information by the purchaser information storage part; a confirmation information receiving part which receives confirmation information including the result of the examination processing and that of the registration processing executed by the center server; and a confirmation information report part which reports the confirmation information to the sales support terminal. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a customer information registration system, a customer information registration method, and a customer information registration program. In particular, the present invention relates to a customer information registration system, a customer information registration method, and a customer information registration program for registering personal information of purchasers who purchase goods or services to be sold.

In Patent Literature 1, when a purchaser purchases goods and services to be sold from a store, the purchaser desires by accessing the store from a communication terminal connected to the network via the network. A sales support system that can purchase goods and services has been proposed.
JP 2004-171360 A

  However, in the invention described in Patent Document 1, when a purchaser purchases goods and services from a store, personal information of the purchaser such as an address, name, e-mail address, telephone number, and company name is provided. Since the purchaser himself has to manually enter the predetermined form one by one, it may take a long time to complete the purchase procedure for goods and services. In addition, when the purchaser wishes to purchase another product or service again, the purchaser must input personal information in a predetermined form again, which may complicate the processing.

  Then, an object of this invention is to provide the customer information registration system, customer information registration method, and customer information registration program which can solve the said subject. This object is achieved by a combination of features described in the independent claims. The dependent claims define further advantageous specific examples of the present invention.

  In order to solve the above-mentioned problem, in the first embodiment of the present invention, a customer information registration system, from a sales support terminal that supports sales of goods or services to be sold, from the individual of the buyer to be sold An image acquisition unit that acquires a certificate image of a predesignated certificate on which information is printed and a signature image of a purchaser's signature, and an image text conversion unit that converts personal information from the certificate image to text information A purchaser information storage unit that stores text information in association with a certificate image and a signature image, a review process for determining whether or not the purchaser can be permitted to use the sales target, and the start of using the sales target. Triggered by the fact that the image transmission unit that transmits the certificate image and the signature image and the purchaser information storage unit store the predetermined type of text information in the center server that executes the registration process. Then, the text information is transmitted to the center server, the text information transmitting unit for causing the center server to execute the examination process and the registration process, and the confirmation information including the examination result of the examination process of the center server and the registration result of the registration process are received. A confirmation information receiving unit, and a confirmation information notifying unit for notifying the sales support terminal of the confirmation information.

  In addition, the buyer information storage unit stores an image storage unit that stores the certificate image and the signature image for a second period longer than the first period in which the certificate image and the signature image are stored; Information provision to provide the sales support terminal with the certificate image and the signature image stored in the image storage unit when a request for transmitting the certificate image and the signature image is received from the sales support terminal before the second period has elapsed. May be further included. The inventory information storage unit for storing the inventory information to be sold and the sales result storage unit for storing the sales result information indicating the sales results of the sales target are further provided, and the information providing unit is stored in the inventory information storage unit. Inventory information and sales result information stored in the sales result storage unit may be provided to the sales support terminal.

  Further, in the second embodiment of the present invention, a customer information registration method, in which personal information of a buyer to be sold is printed from a sales support terminal that supports sales of goods or services to be sold. An image acquisition stage for acquiring a certificate image of a certificate designated in advance and a signature image of a purchaser's signature, an image text conversion stage for converting personal information from a certificate image to text information, and text information. A purchaser information storage stage that stores the certificate image and the signature image in association with the purchaser information storage unit, whether or not the purchaser can be permitted to use the sales target, and the start of use of the sales target. An image transmission stage for transmitting the certificate image and the signature image to the center server that executes the registration process, and that the purchaser information storage unit stores a predetermined type of text information. The text information is transmitted to the center server, and the text information transmission stage for causing the center server to execute the examination process and the registration process, and the confirmation information including the examination result of the examination process of the center server and the registration result of the registration process are received. A confirmation information receiving step; and a confirmation information notification step of notifying the sales support terminal of the confirmation information.

  According to a third aspect of the present invention, there is a customer information registration program for a customer information registration system for registering personal information of a purchaser who purchases goods or services to be sold, the customer information registration system comprising: From the sales support terminal that supports the sale of the goods or services that are to be sold, a certificate image of a pre-designated certificate on which personal information of the buyer to be sold is printed and a signature image of the purchaser's signature An image acquisition unit to acquire, an image text conversion unit to convert personal information from a certificate image to text information, a buyer information storage unit to store text information in association with a certificate image and a signature image, and a buyer The certificate image and the signature image are sent to the center server that performs the screening process to determine whether the use of the sales target can be permitted and the registration process for the start of the sales target. Triggered by the image transmission unit and the buyer information storage unit storing the predetermined type of text information, the text information is transmitted to the center server, and the center server executes the examination process and the registration process. The information transmission unit, the confirmation information receiving unit that receives the confirmation information including the examination result of the examination process of the center server and the registration result of the registration process, and the confirmation information notifying unit that notifies the sales support terminal of the confirmation information.

  According to a fourth aspect of the present invention, there is provided a customer information registration system for registering personal information of a purchaser who purchases goods or services to be sold, which supports the sale of the purchase target, A pre-designated certificate on which information is printed and a purchaser's signature are read to obtain a certificate image and a signature image; a certificate image and a signature image are analyzed; A center server that executes a process for judging whether or not the use of the sales target can be permitted and a registration process for starting the use of the sales target, and a relay server that receives the certificate image and the signature image from the sales support terminal and transmits them to the center server The relay server includes an image acquisition unit that acquires a certificate image and a signature image from a sales support terminal, and an image document that converts personal information from the certificate image to text information. A list conversion unit, a purchaser information storage unit that stores text information in association with a certificate image and a signature image, an image transmission unit that transmits the certificate image and the signature image to the center server, and a purchaser information storage Triggered by storing a predetermined type of text information, the text information is transmitted to the center server, and the center server performs the examination process and the registration process. A customer information registration system comprising: a confirmation information receiving unit that receives confirmation information including a process examination result and a registration process registration result; and a confirmation information notification unit that notifies the sales support terminal of the confirmation information.

  The above summary of the invention does not enumerate all the necessary features of the present invention, and sub-combinations of these feature groups can also be the invention.

  According to the present invention, it is possible to prevent the purchaser's personal information from being acquired every time the purchaser purchases goods or services to be sold.

  Hereinafter, the present invention will be described through embodiments of the invention. However, the following embodiments do not limit the claimed invention, and all combinations of features described in the embodiments are included. It is not necessarily essential for the solution of the invention.

  FIG. 1 shows an overview of a customer information registration system 1 according to an embodiment of the present invention. The customer information registration system 1 stores, as image data, personal information of a purchaser who purchases a product or service to be sold, acquired by the sales support terminal 10, and executes registration processing for starting the use of the sales target. The customer information registration system 1 stores, as image data, personal information of a purchaser who purchases a product or service to be sold, so that the purchaser's personal information is printed each time the purchaser purchases the sale target. The purpose is to prevent repeated reading of certificates.

  First, the sales support terminal 10 inputs information regarding the sales target that the purchaser desires to purchase to the purchaser, acceptance of purchase of the sales target, questionnaire results regarding the purchaser, and the like at the store that sells the sales target. It is a communication terminal. First, the sales support terminal 10 displays the type of sales target handled by the store that sells the sales target and the usage conditions of the sales target. Then, the sales support terminal 10 sequentially acquires the type and usage conditions of the sales target that the purchaser desires to purchase in accordance with the operation of the salesperson. The sales target is, for example, a mobile phone terminal, a communication service such as ADSL, tickets for concerts and sports watching, and the like. For example, when the sales target is a mobile phone terminal, the usage conditions are a mobile phone communication charge plan, ancillary services such as answering machine and international call roaming, and a mobile phone operator contracted by the purchaser. . In addition, when the sales target is another sales target such as an ADSL service and a fixed telephone line, the communication speed of the ADSL line, the number of lines in the corporate subscription of the fixed telephone, the change of the fixed line operator, and the like.

  Further, the sales support terminal 10 reads, as image data, a certificate on which personal information of a purchaser used for sales of a sales target is printed. Then, the sales support terminal 10 acquires a signature image indicating the purchaser's signature. Further, the sales support terminal 10 may acquire personal information included in the purchaser's credit card, which is used for payment of a usage fee or the like to be sold. Further, the sales support terminal 10 acquires the telephone number of the purchaser's fixed telephone. Then, the sales support terminal 10 sends the acquired type of sales object, usage conditions, certificate image, buyer's handwritten signature image, personal information included in the credit card, telephone number of the landline telephone, etc. To the relay server 20 via the network 70.

  The sales support terminal 10 communicates with the relay server 20 from the access point 80 via the network 70 using wireless LAN technology. In addition, the sales support terminal 10 is a protocol in which an encryption function of information using SSL is added to HTTP when a salesperson who sells a sales target to a purchaser is authenticated as a regular salesperson. It communicates with the relay server 20 using a certain HTTPS. The sales support terminal 10 may communicate using a protocol different from HTTPS. Furthermore, the sales support terminal 10 communicates with the relay server 20 via the firewall 90 in order to increase communication safety. The customer information registration system 1 may further include a load balancer 92 for the relay server 20 in order to distribute the communication data load.

  The relay server 20 temporarily stores the certificate image and signature image received from the sales support terminal 10. Then, the relay server 20 transmits the certificate image and the signature image to the center server 60 that executes the examination process and / or the registration process for starting to use the sales target. Then, the relay server 20 converts the predetermined type of text information included in the certificate image, and then transmits the converted text information to the center server 60. The center server 60 starts the examination process and / or the registration process for the sales object when the text information is received from the relay server 20.

  Hereinafter, a case where the sales target is a mobile phone terminal will be described as an example. For example, when the purchaser desires to change the mobile phone operator, the sales support terminal 10 further transmits the mobile phone number of the purchaser's mobile phone terminal to the relay server 20. Then, the relay server 20 transmits the mobile phone number included in the text information to the center server 60. In the center server 60, a purchaser identified by the mobile phone number received from the relay server 20 is transferred to the other business server 64 that manages the mobile phone communication system of another mobile phone business. Inquiries are made by inquiring whether or not the purchaser can cancel the use of the mobile phone terminal. For example, when a purchaser is behind with the usage fee for the use of a mobile phone terminal of another business, the purchaser is a purchaser who must not cancel. The center server 60 communicates with the other provider server 64 via a mediation server 62 that relays communication with the other provider server 64.

  Here, the center server 60 determines whether or not the text information received from the relay server 20 is a predetermined type of text information and the consistency of the usage mode of the mobile phone terminal to which the purchaser is currently subscribed. A check server for screening such as the above may be further provided. For example, when the text indicated by the predetermined text information should be full-width, when the text is half-width, the check server transmits information indicating that appropriate text information is not obtained to the relay server 20. . Then, the relay server 20 prompts the sales support terminal 10 to input appropriate text information according to the information. The check server analyzes the text information input again via the sales support terminal 10 and examines the consistency again.

  Further, the center server 60 determines whether the purchaser's landline telephone number received from the relay server 20 is valid or invalid, and determines the expiration date of the purchaser's credit card. A server may be further provided. For example, if the examination server determines that the purchaser's credit card has expired, the examination server transmits information indicating that the purchaser's credit card is invalid to the relay server 20. Then, the relay server 20 notifies the sales support terminal 10 of information indicating that the purchaser's credit card is invalid and cannot be used.

  When the center server 60 determines that the use of the mobile phone terminal of the purchaser in the system of the other business operator may be canceled, the center server 60 cancels the use of the mobile phone terminal of the purchaser from the system of the other business operator. . Specifically, the center server 60 transmits a cancellation request to the other business server 64 via the mediation server 62. Then, the other company server 64 executes the cancellation process in response to the cancellation request, and notifies the center server 60 of the result of the cancellation process via the mediation server 62. Subsequently, the center server 60 executes a registration process so that the purchaser can use his / her mobile phone system. For example, the center server 60 sends information related to the purchaser (for example, the name, address, fixed telephone number, and personal information of the purchaser) to the backbone system 66 so that the purchaser can use his / her mobile phone system. Mobile phone number).

  When the information about the purchaser is registered, the backbone system 66 transmits information indicating the registration to the center server 60. After receiving the information indicating that the registration has been performed from the core system 66, the center server 60 transmits information indicating that the purchaser registration has been completed to the relay server 20. The relay server 20 notifies the sales support terminal 10 of information indicating the registration. The backbone system 66 registers information about the purchaser as text information in a replica system 68 that stores a replica of customer information. By providing this replica system 68, it is possible to speed up processing such as registration, inquiry and reference of customer information. The relay server 20 and the center server 60 can register, inquire, and refer to customer information without increasing the processing load of the backbone system 66 by accessing the replica system 68 as necessary.

  Here, the customer information registration system 1 may include a center server 60 for each of a plurality of business forms (for example, a mobile phone business, an FTTH business, and an optical communication business). Each of the plurality of center servers 60 may store the purchaser's certificate image and signature image separately and independently. The customer information registration system 1 may further include an e-document server 65 that stores the purchaser's certificate image and signature image in association with purchaser identification information for identifying the purchaser. In such a case, each of the plurality of center servers 60 does not store the purchaser's certificate image and signature image separately, but the e-document server 65 collectively stores them. This eliminates the need for synchronization among the plurality of center servers 60, and allows the purchaser's personal information to be managed efficiently.

  Subsequently, when the relay server 20 receives information indicating that the purchaser registration is completed from the center server 60, the relay server 20 registers the temporarily stored certificate image and signature image via the firewall 90. The data is transmitted to the support database server 30 and stored. The registration support database server 30 includes an image storage unit 310, and an inventory information storage unit 320 that stores at least information related to inventory of mobile phones and customer registration information. The image storage unit 310 stores the certificate image and the signature image for a predetermined period. Then, the relay server 20 deletes the temporarily stored certificate image and signature image. Furthermore, the relay server 20 causes the sales support terminal 10 to output information indicating that the purchaser registration has been completed, and deletes the certificate image and the signature image temporarily stored in the sales support terminal 10.

  Here, if the purchaser wishes to purchase again from the sales support terminal 10 before the predetermined period elapses, the relay server 20 uses the certificate stored in the registration support database server 30. Using the image and the signature image, the center server 60 executes the examination process and / or the registration process. As a result, if the purchaser wishes to purchase a new sales object before the predetermined period elapses, the center server 60 examines the sales support terminal 10 without reading the certificate again. Processing and / or registration processing can be executed. Therefore, the customer information registration system 1 can quickly start using the sales target without performing the complicated work of reading the certificate multiple times.

  The form server 50 creates form data relating to the sales target purchased by the purchaser in response to the request from the sales support terminal 10 received via the relay server 20. Then, the form server 50 transmits the created form data to the sales support terminal 10 via the relay server 20. The sales support terminal 10 outputs the received form data. For example, the sales support terminal 10 prints the form data on a predetermined sheet. Alternatively, the sales support terminal 10 displays the form data on the display unit 100 and notifies the purchaser. For example, when the form server 50 receives information requesting the creation of form data from the sales support terminal 10, the form server 50 creates form data from the certificate image and the signature image stored in the registration support database server 30. Thus, the signature written by the purchaser by hand can be represented on the form, and the printed sheet can be used as a copy of the purchaser's transaction information. The customer information registration system 1 may further include a load balancer 92 for the form server 50 in order to distribute the processing load on the form server 50.

  The sales record database server 40 stores statistical data indicating the sales record for each sales target. Further, the sales record database server 40 may store a questionnaire result regarding the sales target input to the sales support terminal 10. Then, the registration support database server 30 may determine a period for storing the certificate image and the signature image based on the statistical data stored in the sales record database server 40 and / or the questionnaire result.

  The registration support database server 30 and the sales performance database server 40 can analyze the inventory management of the mobile phone terminal and the sales performance of the store where the sales support terminal 10 is installed. Reference information used for other processing such as store information, base information on sold mobile phone terminals, store visitor information, etc., which is the basis of this inventory management and analysis, may be obtained from the core system 66, for example.

  FIG. 2 shows an example of the sales support terminal 10 and peripheral devices according to the present embodiment. The sales support terminal 10 supports the sale of goods or services to be sold, reads a pre-designated certificate on which the purchaser's personal information is printed, and the purchaser's signature, and obtains a certificate image and a signature image. To get. The sales support terminal 10 is a communication terminal having a wireless communication function. For example, the sales support terminal 10 is a tablet PC that can communicate with the display unit 100 via a wireless LAN having a touch panel. The peripheral devices may be a USB hub 11, a stylus pen 12, a scanner 13, a printer 14, a magnetic card reader 15, and a barcode reader 16. The sales support terminal 10 is connected to the scanner 13, the printer 14, and the barcode reader 16 via the USB hub 11. The sales support terminal 10 is connected to the magnetic card reader 15 via the USB port. A salesperson at a store that sells a sales target uses the stylus pen 12 to input various information via a touch panel provided on the display unit 100 of the sales support terminal 10.

  The certificate image is an image obtained by digitizing the purchaser's certificate inputted by the salesperson via the scanner 13. The signature image is an image obtained by digitizing the signature input by the purchaser with the stylus pen 12 via the display unit 100 of the sales support terminal 10 that is a tablet PC. Further, when a purchaser signs on a predetermined sheet, a digitalized signature image obtained by scanning the sheet by the scanner 13 may be used as a signature image.

  A case where the sales support terminal 10 supports sales of a mobile phone terminal or the like will be described as an example. The salesperson operates the tablet PC at a position where a purchaser who desires to purchase a product or service such as a mobile phone terminal, and starts support for the purchase procedure. Specifically, in order to support the purchase procedure of the buyer, the store salesperson is proceeding with the purchaser, while the tablet PC displays whether there is a change in the mobile phone company, various types of mobile phone terminals The so-called consultation (suggestion-type sales) is started while selecting the conditions desired by the purchaser from the model, rate plan, optional service, and the like.

  In the sales support terminal 10, first, the purchaser wishes to purchase, such as whether or not the mobile phone company has been changed, new purchase of the mobile phone terminal, model change of the mobile phone terminal, communication service application, and ticket sales. A plurality of icons for prompting selection of goods or services are displayed as a first menu screen. The salesperson uses the stylus pen 12 to select an icon indicating a product or service that the purchaser desires to purchase while presenting the first menu screen displayed on the sales support terminal 10 to the purchaser. For example, the salesperson selects an icon indicating the change of the mobile phone company from the first menu screen displayed on the sales support terminal 10.

  When the sales support terminal 10 detects that the salesperson has selected the icon indicating the change of the mobile phone company, the sales support terminal 10 relates to the certificate on which the personal information of the buyer, which is a necessary condition for the change of the mobile phone company, is printed. Get information. Specifically, the purchaser's certificate is scanned by the scanner 13. The certificate is a public certificate including information that can uniquely identify the purchaser, and may be, for example, a driver's license, an insurance card, and an alien registration card. The certificate may be any certificate that can uniquely identify the purchaser, and is not limited to a driver's license or the like, but may be another certificate such as a basic resident register card. The sales support terminal 10 temporarily stores the certificate image of the certificate read by the scanner 13 and transmits the certificate image to the relay server 20.

  Further, depending on the method of paying the call charge of the mobile phone terminal desired by the purchaser, the sales support terminal 10 uses the magnetic card reader 15 connected to the USB port to obtain credit card information or cash from the purchaser's credit card. The bank account number may be read from the card. Then, the sales support terminal 10 transmits the acquired credit card information or account number to the relay server 20. Furthermore, the sales support terminal 10 may have a dedicated card information reading device as a peripheral device that determines whether a credit card, a cash card, or the like is valid or invalid.

  For example, personal information of a credit card and a cash card is read by a card information reading device. Then, the card information reading device obtains information indicating whether or not the credit card and the cash card can be used effectively by making an inquiry to an external credit card company server or a financial institution server. Then, when the card information reading device receives information indicating that the credit card and the cash card can be used effectively, the card information reading device may cause the sales support terminal 10 to execute the sales procedure for the sales target.

  Further, the barcode reader 16 connected to the sales support terminal 10 via the USB hub 11 reads a barcode identifying a mobile phone terminal that the purchaser desires to purchase from a pamphlet or the like, and information on the mobile phone terminal. (For example, information indicating manufacturer, model name, model type, weight, color, etc.) is acquired. Then, the sales support terminal 10 transmits the acquired information on the mobile phone terminal to the relay server 20 in order to investigate the inventory of the mobile phone terminal that the purchaser desires to purchase. The relay server 20 inquires of the registration support database server 30 and transmits information indicating the inventory of the mobile phone terminal to the sales support terminal 10 for display.

  In addition, the purchaser shall sign his / her name indicating that he / she is willing to purchase a mobile phone device, or to accept the cancellation of the current mobile phone company and to register with a new mobile phone company. Then, the stylus pen 12 is used to input a predetermined field displayed on the sales support terminal 10. The sales support terminal 10 transmits the signature image of the purchaser's signature to the relay server 20. The relay server 20 transmits the received signature image together with the certificate image to the center server 60 for storage. Then, the sales support terminal 10 temporarily stores information when the center server 60 receives information indicating that registration processing for starting use of a product or service that the purchaser desires to purchase is received from the relay server 20. Delete the certificate image and signature image information.

  Further, when the sale of the sales target desired by the purchaser is completed based on the certificate image, the signature image, and the mobile phone number of the mobile phone terminal transmitted by the sales support terminal 10 via the relay server 20, The support terminal 10 outputs a form from the printer 14. Specifically, the sales support terminal 10 requests form data indicating transaction details with the purchaser from the form server 50 via the relay server 20. Then, the form server 50 creates form data in response to a request from the sales support terminal 10. The form server 50 transmits the created form data to the sales support terminal 10 via the relay server 20. The sales support terminal 10 displays the received form data on the display unit 100 in a form form. In addition, the sales support terminal 10 may output the received form data from the printer 14 as a form.

  FIG. 3 shows an example of the functional configuration of the relay server 20 according to the present embodiment. The relay server 20 receives the certificate image and the signature image from the sales support terminal 10 and transmits them to the center server 60. As an example, the relay server 20 may be a Web / AP server. The relay server 20 includes a relay server side data transmission / reception unit 200, an image acquisition unit 205, an image transmission unit 210, a text information transmission unit 215, an image transfer unit 220, a confirmation information reception unit 225, a confirmation information notification unit 230, and an image text conversion unit. 235, a buyer information storage unit 240, and a stored information erasure unit 250. The purchaser information storage unit 240 includes an image storage unit 242 and a text storage unit 244.

  The relay server side data transmission / reception unit 200 includes an image transmission unit 210, a text information transmission unit 215, an image transfer unit 220, and a confirmation information notification unit 230. The sales support terminal 10, the center server 60, the backbone system 66, and the replica system 68 Send information to be sent to. Further, the relay server side data transmitting / receiving unit 200 receives information to be received by the image acquisition unit 205 and the confirmation information receiving unit 225 from the sales support terminal 10, the center server 60, the backbone system 66, and the replica system 68. The relay server side data transmission / reception unit 200 supplies the received information to the image acquisition unit 205 or the confirmation information reception unit 225.

  The image acquisition unit 205 obtains a certificate image of a predesignated certificate in which the personal information of the buyer to be sold is printed from the sales support terminal 10 that supports the sale of the product or service to be sold, and purchase. A signature image of the person's signature is acquired. Specifically, the image acquisition unit 205 acquires a certificate image and a title image in association with purchaser identification information that uniquely identifies a purchaser. The purchaser identification information may be, for example, a telephone number of a purchaser's fixed telephone or a telephone number of a mobile phone terminal, or a unique identification number and / or identification code automatically determined by the relay server 20. Also good. The image acquisition unit 205 supplies the acquired certificate image and signature image to the image text conversion unit 235.

  The image text conversion unit 235 converts the personal information printed on the certificate from the certificate image to text information. Specifically, the image text conversion unit 235 displays personal information (for example, name, gender, age, address, permanent address, license number, and telephone number) printed on the certificate image received from the image acquisition unit 205. Etc.) to text information automatically. The image text conversion unit 235 supplies the certificate information and signature image acquired by the image acquisition unit 205 and the converted text information to the purchaser information storage unit 240.

  The purchaser information storage unit 240 stores text information in association with the certificate image and the signature image. Specifically, the image storage unit 242 included in the purchaser information storage unit 240 temporarily stores a certificate image and a signature image in association with the purchaser identification information. The image storage unit 242 supplies the certificate image and the signature image stored in the image transmission unit 210. Further, the text storage unit 244 included in the purchaser information storage unit 240 temporarily stores the text information converted by the image text conversion unit 235 in association with the purchaser identification information. Here, the text storage unit 244 stores text information of a predetermined type. The text storage unit 244 may store a plurality of predetermined types of text information in a hierarchical manner.

  Specifically, the text storage unit 244 stores the personal information converted into the text information in association with the purchaser identification information according to a predetermined type order. As an example, the text storage unit 244 stores text information in the order of address, name, and fixed telephone number in association with the purchaser identification information. Note that the order of the types of personal information stored in the text storage unit 244 is not limited to the above example. The text storage unit 244 stores the first personal information in the first hierarchy in association with the purchaser identification information, and stores the second personal information in the second hierarchy defined as the lower hierarchy of the first hierarchy. Personal information may be stored. In such a case, the text storage unit 244 may have a plurality of hierarchies.

  Then, the text storage unit 244 supplies the stored at least one text information to the text information transmission unit 215 when storing a predetermined type of text information. In addition, when the text storage unit 244 stores each of a plurality of personal information in each of a plurality of hierarchies in the order of the hierarchies, the text storage unit 244 is triggered by the fact that the personal information is stored in a predetermined hierarchy. Text information indicating personal information stored in a predetermined hierarchy and text information indicating personal information stored in at least one hierarchy higher than the predetermined hierarchy are sent to the text information transmission unit 215. You may supply.

  The image transmission unit 210 executes a process for examining whether or not the purchase target can be permitted for the purchaser and the registration process for starting the use of the sales target for the certificate image and the signature image received from the image storage unit 242. To the center server 60. Further, the text information transmission unit 215 transmits the text information to the center server 60 and causes the center server 60 to execute examination processing and registration processing. Specifically, the text information transmission unit 215 performs the center processing on the text information received from the text storage unit 244 when the text storage unit 244 included in the purchaser information storage unit 240 stores a predetermined type of text information. Send to server 60. The text information transmission unit 215 may transmit the text information to the center server 60 after the image transmission unit 210 transmits the certificate image and the signature image from the center server 60.

  The confirmation information receiving unit 225 receives confirmation information including the examination result of the examination process of the center server 60 and the registration result of the registration process. The confirmation information receiving unit 225 supplies information indicating that the confirmation information has been received to the image transfer unit 220 and the confirmation information notification unit 230. The confirmation information notification unit 230 notifies the sales support terminal 10 of the confirmation information received from the confirmation information reception unit 225. Note that the confirmation information notifying unit 230 transmits the confirmation information including an erasure command for erasing the certificate image and the signature image temporarily stored in the sales support terminal 10. The sales support terminal 10 erases the temporarily stored certificate image and signature image in response to receiving the confirmation information including the erasure command. Further, the confirmation information notification unit 230 may notify the sales support terminal 10 of information indicating whether or not the confirmation information has been received at a predetermined cycle regardless of whether or not the confirmation information has been received.

  When the confirmation information receiving unit 225 receives the confirmation information indicating that the registration process is completed from the center server 60, the image transfer unit 220 stores the certificate image stored in the image storage unit 242 of the purchaser information storage unit 240. The signature image is transferred to the registration support database server 30 for storage. Specifically, when the confirmation information receiving unit 225 receives confirmation information indicating that the registration processing is completed from the center server 60 from the confirmation information receiving unit 225, the image transfer unit 220 stores the confirmation information. Extract the certificate image and signature image. Then, the image transfer unit 220 transfers the extracted certificate image and signature image to the registration support database server 30. The registration support database server 30 stores the certificate image and signature image transferred by the relay server 20 in the image storage unit 310 for a predetermined period. The image transfer unit 220 supplies transfer information indicating that the certificate image and the signature image have been transferred to the registration support database server 30 to the stored information erasing unit 250.

  The stored information erasure unit 250 receives the certificate image, signature image, and text information temporarily stored in the purchaser information storage unit 240 when the image transfer unit 220 transfers the certificate image and the signature image. Erase. That is, the stored information erasure unit 250 erases the certificate image, the signature image, and the text information when the transfer information is received from the image transfer unit 220. As a result, personal information is not stored in the relay server 20 connected to the network 70 such as the Internet through only one firewall 90 for a long period of time, so that security related to personal information protection can be improved.

  FIG. 4 shows an example of the data structure of the image storage unit 242 and the text storage unit 244 according to this embodiment. The image storage unit 242 temporarily stores certificate image data 2422 indicating a certificate image and signature image data 2424 indicating a signature image in association with purchaser identification information 2420 that uniquely identifies a purchaser. The text storage unit 244 is associated with the purchaser identification information 2420, personal information data 2440 (for example, data indicating the buyer's address), personal information data 2442 (for example, data indicating the purchaser's name), And personal information data 2444 (for example, data indicating a fixed telephone number of the purchaser) are temporarily stored. The text storage unit 244 may temporarily store data indicating the age, sex, family structure, company name, and the like as the purchaser's personal information data.

  FIG. 5 shows an example of the functional configuration of the registration support database server 30 according to the present embodiment. The registration support database server 30 has, for example, a directory for storing certificate images and signature images for a predetermined period, information on stores, information on salespersons, information on inventory of goods and services to be sold, and Stores information indicating the order status of sales target. The registration support database server 30 includes a database server-side data transmission / reception unit 300, a credit card issuance processing unit 305, an image storage unit 310, an information providing unit 315, an inventory information storage unit 320, a stored information deletion unit 325, a storage period determination unit 330, A number use prohibition unit 335, a search unit 340, a notification unit 350, and an extraction unit 360 are provided. The search unit 340 includes a number search unit 342 and an inventory search unit 344. The notification unit 350 includes a number notification unit 352 and an inventory notification unit 354. Further, the extraction unit 360 includes a number extraction unit 362 and an inventory extraction unit 364.

  In the database server side data transmission / reception unit 300, the storage period determination unit 330 and the notification unit 350 transmit to the sales support terminal 10, the relay server 20, the sales record database server 40, the form server 50, the center server 60, and the replica system 68. To send information. The database server-side data transmission / reception unit 300 includes a credit card issuance processing unit 305, an image storage unit 310, a storage period determination unit 330, an information provision unit 315, an inventory information storage unit 320, a search unit 340, a notification unit 350, and an extraction unit. Information to be received by the unit 360 is received from the sales support terminal 10, the relay server 20, the sales record database server 40, the form server 50, the center server 60, and the replica system 68. Then, the database server side data transmitting / receiving unit 300 converts the received information into a credit card issuance processing unit 305, an image storage unit 310, a storage period determination unit 330, an information provision unit 315, an inventory information storage unit 320, a search unit 340, a notification. The unit 350 and the extraction unit 360 are supplied.

  The image storage unit 310 stores the certificate image and the signature image transferred by the image transfer unit 220 of the relay server 20. The image storage unit 310 stores the certificate image and the signature image for a second period longer than the first period in which the buyer information storage unit 240 of the relay server 20 stores the certificate image and the signature image. Specifically, the image storage unit 310 first receives the certificate image and the signature image transmitted by the image transmission unit 210 of the relay server 20. Subsequently, the image storage unit 310 stores the received certificate image and signature image for a second period calculated from the time when the sales support terminal 10 acquires the certificate image and the book title image data. The image storage unit 310 is controlled by the credit card issue processing unit 305 or the information providing unit 315 to supply the stored certificate image and signature image to the credit card issue processing unit 305 or the information providing unit 315.

  Here, the image transmission unit 210 of the relay server 20 is configured such that the purchaser newly purchases another sales target before the second period in which the image storage unit 310 stores the certificate image and the signature image has elapsed. Then, the certificate image and the signature image stored in the image storage unit 310 are transmitted to the center server 60 to execute the examination process and the registration process. In such a case, the image transmission unit 210 does not cause the image acquisition unit 205 to acquire the certificate image and the signature image again. As a result, the center server 60 can execute the examination process and the registration process using the certificate image and the signature image previously acquired by the sales support terminal 10, so that the sales support terminal 10 reads the purchaser's certificate again. It is possible to prevent complicated operations from being repeated.

  The inventory information storage unit 320 stores inventory information of products and services to be sold. For example, the inventory information storage unit 320 stores inventory information indicating the inventory of the mobile phone terminal. The stock information storage unit 320 is associated with the terminal identification information indicating the type of the mobile phone terminal, the mobile phone terminal manufacturer, the year of manufacture, the shape, pattern, or color of the mobile phone terminal, the standby time of the mobile phone terminal, etc. Information indicating the performance of the mobile phone, the number of mobile phone terminals in stock, and the like are stored. The inventory information storage unit 320 further stores an unused telephone number of the mobile phone terminal and customer registration information.

  Specifically, the registration support database server 30 further includes a number storage control unit that acquires an unused telephone number of the mobile phone terminal from the replica system 68 at a predetermined cycle and stores it in the inventory information storage unit 320. You may prepare. The number storage control unit acquires a plurality of unused telephone numbers from the external replica system 68 that manages unused telephone numbers at a predetermined cycle and stores them in the inventory information storage unit 320. The inventory information storage unit 320 supplies inventory information to the information providing unit 315, the search unit 340, and the extraction unit 360.

  The information providing unit 315 stores the image storage unit 310 when a certificate image and signature image transmission request is received from the sales support terminal 10 after the first period and before the second period. The certificate image and the signature image are provided to the sales support terminal 10. In addition, the information providing unit 315 stores the inventory information storage unit 320 when there is a transmission request for inventory information from the sales support terminal 10 after the first period and before the second period. The inventory information is provided to the sales support terminal 10. Furthermore, when there is a transmission request for sales performance information from the sales support terminal 10 after the elapse of the first period and before the elapse of the second period, the information providing unit 315 details the description with reference to FIG. 8 below. The sales record information to be sold is acquired from the sales record database server 40 to be described, and the acquired sales record information is provided to the sales support terminal 10.

  The storage period determination unit 330 determines the length of the second period in accordance with the security level required for the image storage unit 310 against unauthorized acquisition of information from outside the customer information registration system 1. The storage period determination unit 330 may determine the length of the storage period in which the center server 60 stores the certificate image and the signature image according to the security level. The third period described in the claims is an example of a storage period.

  Specifically, the storage period determination unit 330 determines whether the security levels of the relay server 20, the registration support database server 30, the sales record database server 40, the form server 50, and the center server 60 included in the customer information registration system 1 are high or low. It may have a security level judgment unit. The security level determination unit determines the security levels of the registration support database server 30 and the center server 60 based on the number of firewalls 90 and the communication paths provided between the sales support terminal 10 and the registration support database server 30 or the center server 60. Judgment is made according to the safety of the communication protocol used in the process. Then, the storage period determination unit 330 determines a longer storage period or storage period when the security level is higher, according to the determination result of the security level determination unit.

  As an example, the security level determination unit measures the number of firewalls 90 provided between the registration support database server 30 and the center server 60 and the sales support terminal 10. The security level determination unit determines that a higher security level is achieved when the number of firewalls 90 provided on the communication path from the sales support terminal 10 to the registration support database server 30 or the center server 60 is larger. You can do it. Then, the storage period determination unit 330 may determine a longer storage period or storage period when the security level is higher.

  The security level determination unit further considers the type of communication protocol used for the communication path between the plurality of servers provided in the customer information registration system 1 or the communication path between the sales support terminal 10 and the predetermined server, The security level may be determined. For example, the security level determination unit determines that the security level is higher when the communication protocol used for the communication path is HTTPS than when the communication protocol is HTTP, and uses HTTP for the communication path using HTTPS. Associate a higher weight than the route. The security level determination unit determines the number of firewalls 90 provided in the communication path between the plurality of servers or the number of firewalls 90 provided between the sales support terminal 10 and the predetermined server, and the type of communication protocol. Accordingly, the level of the security level may be determined using the weight associated with the communication path. That is, the security level determination unit determines that the security level is high when the number of firewalls 90 provided on the communication path is larger and the weight associated with the communication path is higher.

  Here, the center server 60, which will be described in detail in the description of FIG. 11 below, receives the certificate image and the title image for a third period longer than the second period in which the image storage unit 310 stores the certificate image and the signature image. save. In such a case, the storage period determination unit 330 determines the third period according to the security level required for the center server 60 against unauthorized acquisition of information from outside the customer information registration system 1. Further, the storage period determining unit 330 may determine the length of the second period according to the sales record information received from the sales record database server 40.

  For example, the storage period determination unit 330 determines the length of the second period according to the type of purchaser to be sold. The type of purchaser may be information indicating the age, sex, occupation, etc. of the purchaser stored in the sales record database server 40 by the salesperson via the sales support terminal 10 for each sales target. For example, the storage period determination unit 330 may determine the length of the second period to be shorter when the age of the purchaser is higher than a predetermined reference age.

  In addition, the storage period determination unit 330 receives the purchase history of the purchase target of the purchaser from the sales record database server 40, and statistically analyzes the purchase history for each purchaser type, thereby obtaining the purchaser type. The length of the corresponding second period may be determined. For example, the storage period determination unit 330 analyzes a purchase history and calculates an average period during which a buyer of a predetermined age group changes the model of a mobile phone terminal that is a sales target. Then, the storage period determination unit 330 may determine the length of the second period by adding a predetermined margin to the calculated average period.

  In addition, the storage period determination unit 330 receives the visit history of the buyer to the store that sells the sales target from the sales result database server 40, and statistically analyzes the visit history for each type of buyer. The length of the second period according to the purchaser type may be determined. For example, the storage period determination unit 330 analyzes the store visit history and calculates an average period from the first visit to the next visit for each age of the purchaser or for each sex of the purchaser. Then, the storage period determination unit 330 may determine the length of the second period by adding a predetermined margin to the calculated average period for each age of the purchaser or for each sex of the purchaser. . The storage period determining unit 330 notifies the storage information erasing unit 325 of the determined storage period. In addition, when determining the storage period of the center server 60, the storage period determination unit 330 notifies the center server 60 of the determined storage period.

  The stored information erasure unit 325 erases the certificate image and the signature image stored in the image storage unit 310 when the second period determined by the storage period determination unit 330 has elapsed. Further, the storage information erasure unit 325 works on the center server 60 when the storage period determination unit 330 determines the length of the third period, and when the third period has elapsed, the center server 60 stores the information. The certificate image and the signature image may be deleted.

  The number search unit 342 of the search unit 340 searches the stock information storage unit 320 for an unused telephone number that is input from the sales support terminal 10 and includes a number that the buyer desires to use. The number search unit 342 supplies the search result to the number notification unit 352 of the notification unit 350. The number notification unit 352 of the notification unit 350 notifies the sales support terminal 10 of an unused telephone number searched by the number search unit 342. Then, the number extraction unit 362 of the extraction unit 360 extracts, from the inventory information storage unit 320, the phone number that the purchaser desires to use among the unused phone numbers notified to the sales support terminal 10 by the number notification unit 352. . The number extraction unit 362 supplies information indicating the extracted unused telephone numbers to the number use prohibition unit 335 and the center server 60.

  The number use prohibition unit 335 prohibits the use of the telephone number extracted by the number extraction unit 362 by other purchasers except the purchaser who desires to use the telephone number. Specifically, the number use prohibition unit 335 associates a predetermined flag with the inventory information indicating the telephone number stored in the inventory information storage unit 320, and performs another purchase via the sales support terminal 10. Even if the person desires to use the telephone number, the number search unit 342 is prohibited from searching for the telephone number. Thereby, it is possible to prevent a plurality of buyers from searching for the same unused telephone number via the plurality of sales support terminals 10.

  The inventory search unit 344 of the search unit 340 searches the inventory information of the mobile phone terminal that the purchaser desires to use, acquired from the sales support terminal 10. The inventory search unit 344 supplies the searched inventory information to the inventory notification unit 354 of the notification unit 350. The stock notification unit 354 notifies the sales support terminal 10 of the stock information searched by the stock search unit 344. Then, the inventory extraction unit 364 of the extraction unit 360 extracts, from the inventory information storage unit 320, the inventory information related to the mobile phone terminal that the purchaser desires to use from the inventory information notified to the sales support terminal 10 by the inventory notification unit 354. To do. For example, the inventory extraction unit 364 extracts, from the inventory information storage unit 320, inventory information indicating the type (for example, manufacturer, model number, and telephone number of the mobile phone terminal) of the mobile phone terminal that the purchaser desires to use. To do. The stock extraction unit 364 supplies the center server 60 with stock information indicating the mobile phone terminal that has been extracted.

  When the credit card issuance processing unit 305 is requested by the sales support terminal 10 to create a purchaser's credit card, the image acquisition unit 205 of the relay server 20 does not acquire the certificate image and the signature image again. The certificate image and signature image stored in the image storage unit 310 are transmitted to an external credit card issuing system. Then, the credit card issuance processing unit 305 causes an external credit card issuance system to perform credit card issuance processing.

  According to the customer information registration system 1 according to the present embodiment, since the registration support database server 30 can store a purchaser's certificate image and signature image for a predetermined period, the purchaser can sell a plurality of sales objects. Certificate image and signature image stored in the registration support database server 30 when the purchaser wishes to purchase, or when the purchaser wishes to purchase the object for sale a plurality of times before the predetermined period elapses. Can be used to execute the examination process and the registration process by the center server 60. Therefore, it is possible to prevent the purchaser from forcing the purchaser to scan the certificate image and input the signature every time the purchase target is purchased.

  FIG. 6 shows an example of information processing of the customer information registration system 1 according to the present embodiment. Specifically, an example of information processing of the customer information registration system 1 when searching for a telephone number of a mobile phone terminal that a purchaser desires to use is shown.

  First, in the sales support terminal 10, the last four digits of the mobile phone number desired by the purchaser are input via the touch panel of the display unit 100 or the input unit for inputting text provided in the sales support terminal 10. Fill in box 6000. For example, the sales support terminal 10 displays the input numbers as shown in an input box 6002. The sales support terminal 10 transmits information indicating the input number to the number search unit 342 of the registration support database server 30 when the salesperson clicks on the icon 6005 displayed as “number search”. . When the salesperson clicks on the icon 6010 displayed as “Random search”, the sales support terminal 10 transmits information that causes the number search unit 342 to search for a telephone number at random.

  The number search unit 342 searches the inventory information storage unit 320 for an unused telephone number including the number received from the sales support terminal 10. The number search unit 342 may search for a plurality of unused telephone numbers. In such a case, the number search unit 342 searches the inventory information storage unit 320 for at least one unused telephone number including the number received from the sales support terminal 10, and the remaining unused phone numbers are not necessarily the sales support terminal. The number received from 10 may not be included. Note that when the number search unit 342 receives information instructing to search for a phone number at random from the sales support terminal 10, the number search unit 342 searches for an unused phone number at random from the stock information storage unit 320. Then, the number search unit 342 supplies the search result to the number notification unit 352. The number notification unit 352 notifies the sales support terminal 10 of the search result. The sales support terminal 10 displays the search result notified from the number notification unit 352 on the display unit 100.

  For example, the sales support terminal 10 displays the last four digits of the telephone number that the buyer desires to use in the search number display area 6020 of the display unit 100, and from the number notification unit 352 in the empty number display area 6025. Display the notified unused phone number. Then, the purchaser is allowed to select a free telephone number actually desired to be used from the free telephone numbers displayed in the free number display area 6025. The sales support terminal 10 transmits information indicating the empty telephone number selected by the purchaser to the number extraction unit 362 of the registration support database server 30.

  The number extraction unit 362 extracts information indicating the telephone number selected by the purchaser from the inventory information storage unit 320 and transmits it to the center server 60. Further, the number extraction unit 362 supplies information indicating the telephone number selected by the purchaser to the number use prohibition unit 335. Then, the number use prohibition unit 335 works on the inventory information storage unit 320 to select other telephones other than the purchaser by selecting the telephone number selected by the purchaser. Prohibit the use of telephone numbers. On the other hand, the center server 60 executes a registration process so that the telephone number selected by the purchaser can be used in the mobile phone terminal of the purchaser. When the registration process is completed, the center server 60 transmits information indicating that the registration process is completed to the relay server 20. Then, the relay server 20 notifies the sales support terminal 10 of information indicating that the registration process has been completed.

  FIG. 7 shows an example of information processing of the customer information registration system 1 according to the present embodiment. Specifically, when the purchaser's certificate image and signature image are captured in the sales support terminal 10, the purchaser receives the purchaser's credit card issuance processing unit 305 of the registration support database server 30 via the sales support terminal 10. Shows an example of processing in the case of issuing an instruction to issue a credit card.

  First, when the credit card issuance processing unit 305 of the registration support database server 30 receives a purchaser's credit card creation request from the sales support terminal 10, the purchaser's certificate image and signature image from the image storage unit 310. To get. Then, the credit card issuance processing unit 305 transmits the acquired certificate image and signature image to the credit card issuance system 95 (S7000), and causes the credit card issuance system 95 to execute a credit card issuance process.

  The credit card issuing system 95 transfers the certificate image and signature image received from the credit card issuing processing unit 305 to the credit card company server 69 of the credit card company (S7005). The credit card issuance system 95 may be a HULFT server that automatically executes system cooperation between a plurality of different platforms in various network environments such as LAN / WAN connection, public line connection, and Internet connection. . The credit card issuing system 95 automatically receives the customer information registration system 1 and the credit card when the certificate image and the signature image are transferred to the credit card company server 69 (for example, file transfer using the TCP / IP protocol). Coordination of the system with the company server 69 is executed.

  The credit card company server 69 executes a credit card issuing process for the purchaser based on the certificate image and the signature image received from the credit card issuing system 95. Then, the credit card company server 69 transmits the result of the issuance process to the credit card issuance system 95 (S7010). The credit card issuance system 95 transmits the result of the issuance process received from the credit card company server 69 to the center server 60 (S7015). The center server 60 automatically executes billing destination setting in order to carry out the withdrawal of the call charge of the purchaser's mobile phone via the credit card. Then, the center server 60 notifies the sales support terminal 10 via the relay server 20 of information indicating that the credit card issuance process has been completed and the setting of the billing destination has been completed.

  FIG. 8 shows an example of the functional configuration of the sales record database server 40 according to the present embodiment. The sales performance database server 40 stores sales performance information indicating the sales performance of products and services to be sold. Further, the sales record database server 40 stores information indicating a questionnaire result regarding the sales target and the purchase target buyer input to the sales support terminal 10. The sales record database server 40 includes a sales record database server side data transmission / reception unit 400, a sales record storage unit 410, and a data processing unit 420.

  The sales result database server side data transmission / reception unit 400 transmits information to be transmitted from the sales result storage unit 410 to the sales support terminal 10, the relay server 20, the registration support database server 30, the form server 50, and the center server 60, and Information to be received by the sales record storage unit 410 is received from the sales support terminal 10, the relay server 20, the registration support database server 30, the form server 50, and the center server 60. The sales result database server side data transmitting / receiving unit 400 supplies the received information to the sales result storage unit 410.

  The sales performance storage unit 410 stores sales performance information indicating the sales performance of the product or service to be sold. The sales record storage unit 410 stores, for example, the purchase history of the purchase target of the purchaser as the sales record information. In addition, the sales record storage unit 410 may store a visitor's visit history to a store that sells a sales target as sales record information.

  Here, the data processing unit 420 statistically analyzes the sales result information stored in the sales result storage unit 410 and stores the analysis result in the sales result storage unit 410. For example, the data processing unit 420 calculates annual sales, monthly sales, and customary sales of sales targets for each of a plurality of stores, and creates table data and / or graph data. The data processing unit 420 stores the created table data and / or graph data in the sales record storage unit 410. The data processing unit 420 statistically analyzes the sales result information stored in the sales result storage unit 410, and displays table data such as sales for each salesperson and sales for each sales target, and / or Alternatively, graph data may be created. Then, the sales record storage unit 410 supplies the sales record information to the storage period determination unit 330 of the registration support database server 30. The information providing unit 315 of the registration support database server 30 may work on the sales result storage unit 410 to provide the sales support terminal 10 with the sales result information stored in the sales result storage unit 410.

  FIG. 9 shows an example of a user interface in the sales support terminal 10 according to the present embodiment. Specifically, an example in which a graph indicating monthly sales of the mobile phone terminal for each store calculated by the data processing unit 420 of the sales record database server 40 is displayed on the display unit 100 is shown. The sales record database server 40 acquires the sales data of the mobile phone terminal every time the mobile phone terminal is sold in each store. The sales record database server 40 further stores the sales data in the sales record storage unit 410 in association with the identifier for identifying the store.

  The data processing unit 420 generates graph data for comparing monthly sales of mobile phone terminals for each store from the sales data for each store stored in the sales record storage unit 410. The data processing unit 420 stores the generated graph data in the sales record storage unit 410. Then, in response to a request from the sales support terminal 10, the sales result storage unit 410 transmits graph data indicating monthly sales for each store to the sales support terminal 10. The sales support terminal 10 displays the received graph data on the sales graph display window 900 arranged in a predetermined area of the display unit 100.

  FIG. 10 shows an example of a functional configuration of the form server 50 according to the present embodiment. The form server 50 includes a form server-side data transmission / reception unit 500, a buyer information storage unit 510, an image extraction unit 520, a contract content extraction unit 530, a form output unit 540, and a form creation unit 550.

  The form server-side data transmission / reception unit 500 receives information to be received by the buyer information storage unit 510 and the image extraction unit 520 from the sales support terminal 10, the relay server 20, the registration support database server 30, and the sales record database server 40. . Further, the form server side data transmitting / receiving unit 500 transmits information to be transmitted by the form output unit 540 to the sales support terminal 10 and the relay server 20.

  The purchaser information storage unit 510 stores the contract contents regarding the sales target purchased by the purchaser from the sales support terminal 10 in association with the purchaser identification information of the purchaser. The purchaser information storage unit 510 stores the results of the screening process and registration process executed by the center server 60 for the sales target purchased by the purchaser via the sales support terminal 10 in association with the purchaser identification information. For example, when a purchaser purchases a mobile phone terminal, the purchaser information storage unit 510 associates the purchaser identification information with personal information such as the purchaser's name, address, age, and gender, and the purchaser. Stores information indicating the contents of the contract such as the type of the mobile phone terminal purchased, the telephone number, the call charge plan, and the incidental service contracted by the purchaser. The purchaser information storage unit 510 is controlled by the contract content extraction unit 530 to supply the contract content extraction unit 530 with information indicating the contract content of the purchaser.

  The image extraction unit 520 extracts the purchaser's certificate image and signature image from the image storage unit 310. The image extraction unit 520 acquires from the sales support terminal 10 via the relay server 20 an output command for a form indicating the purchaser's contract content associated with the purchaser identification information. The image extraction unit 520 extracts the certificate image and the signature image stored in the image storage unit 310 in association with the purchaser identification information acquired from the sales support terminal 10. Then, the image extraction unit 520 supplies the extracted certificate image and signature image to the form creation unit 550. In addition, the image extraction unit 520 supplies purchaser identification information to the contract content extraction unit 530.

  The contract content extraction unit 530 extracts the contract content of the purchaser from the purchaser information storage unit 510. Specifically, the contract content extraction unit 530 extracts the contract content of the purchaser stored in the purchaser information storage unit 510 in association with the purchaser identification information received from the image extraction unit 520. Then, the contract content extraction unit 530 supplies the extracted contract content to the form creation unit 550. The form creation unit 550 creates form data indicating the contract details of the purchaser from the certificate image and signature image extracted by the image extraction unit 520 and the contract details extracted by the contract content extraction unit 530. The form creation unit 550 creates form data in PDF format or EMF format, for example. The form creation unit 550 supplies the created form data to the form output unit 540.

  The form output unit 540 causes the sales support terminal 10 to output the form data created by the form creation unit 550. Specifically, the form output unit 540 transmits the form data to the sales support terminal 10 via the relay server 20. Then, the sales support terminal 10 displays the received form data on the display unit 100 in a form format. In addition, the sales support terminal 10 may print the form data on a predetermined sheet in the form of a form using the printer 14. Note that the form server 50, the relay server 20, and the sales support terminal 10 communicate with each other in a system that is highly secure against leakage of communication contents such as the HTTPS protocol.

  FIG. 11 shows an example of a functional configuration of the center server 60 according to the present embodiment. The center server 60 analyzes the certificate image and the signature image, and executes a screening process for determining whether the purchaser can be permitted to use the sales target and a registration process for starting the use of the sales target. The center server 60 may be a call center system, for example. The center server 60 includes a center server side data transmission / reception unit 600, a screening unit 610, a registration unit 620, a fee setting unit 630, an image storage unit 640, and a center server side sales record storage unit 650.

  The center server-side data transmission / reception unit 600 includes a screening unit 610, a registration unit 620, a charge setting unit 630, an image storage unit 640, and a center server-side sales record storage unit 650. The relay server 20, the registration support database server 30, the sales record The information to be received from the database server 40, the mediation server 62, the backbone system 66, and the credit card issuing system 95 is received, and the screening unit 610, the registration unit 620, the fee setting unit 630, the image storage unit 640, and the center server side The sales result storage unit 650 is supplied. Further, the center server side data transmission / reception unit 600 includes a screening unit 610, a registration unit 620, a charge setting unit 630, an image storage unit 640, and a center server side sales record storage unit 650, the relay server 20, the registration support database server 30, Information to be transmitted is transmitted to the sales record database server 40, the mediation server 62, the backbone system 66, and the credit card issuing system 95.

  Using the text information converted in the relay server 20, the screening unit 610 performs screening processing as to whether or not the purchaser can permit the purchaser to use the purchase target. For example, if the purchaser wishes to change the carrier of the mobile phone, the examination unit 610 uses the purchaser in the other provider server 64 via the mediation server 62 that mediates communication with the other provider server 64. Ask if you can cancel your mobile phone contract. The examination unit 610 receives the examination result in the other company server 64 and supplies the received examination result to the registration unit 620.

  In addition, the examination unit 610 determines whether the text information received from the relay server 20 is a predetermined type of text information, and the usage mode of the mobile phone terminal to which the purchaser is currently subscribed. Consistency etc. may be examined. Further, the examination unit 610 transmits to the examination server the telephone number of the purchaser's fixed telephone received from the relay server 20 (for example, the telephone number of the purchaser's home fixed telephone or the telephone of the purchaser's home fixed telephone). Number or the telephone number of the landline of the purchaser's office) is valid or invalid, and the purchaser's credit card expiration date may be determined.

  When the examination result received from the examination unit 610 is a result indicating that the purchaser can be permitted to use the sales target, the registration unit 620 executes a registration process for starting the use of the sales target. For example, the registration unit 620 receives the telephone number extracted by the number extraction unit 362 of the registration support database server 30. Then, the registration unit 620 performs a registration process so that the telephone number is used in the purchaser's mobile phone terminal. Specifically, the registration unit 620 allows the purchaser to use the mobile phone terminal by causing the trunk system 66 to register the telephone number extracted by the number extraction unit 362.

  In addition, the registration unit 620 receives the inventory information indicating the type of the mobile phone terminal extracted by the inventory extraction unit 364 of the registration support database server 30 so that the purchaser can use the mobile phone terminal indicated by the inventory information. Execute the registration process. When the registration is completed, the registration unit 620 notifies the relay server 20 of the registration result. The confirmation information described in the claims is an example of a registration result. When the relay server 20 receives the registration result, the relay server 20 causes the sales support terminal 10 to output the received registration result.

  The image storage unit 640 stores the certificate image and the title image for a third period longer than the second period in which the image storage unit 310 of the registration support database server 30 stores the certificate image and the signature image. The image storage unit 640 stores the certificate image and the signature image received from the image transmission unit 210 of the relay server 20 in association with the purchaser identification information. Note that the third period is preferably semi-permanent, but is not limited to being semi-permanent.

  When the registration unit 620 notifies the relay server 20 of the registration result, the center server side sales result storage unit 650 stores the sales result information indicating the sales result related to the sales target purchased by the purchaser. Then, the center server side sales record storage unit 650 transmits the stored sales record information to the sales record database server 40. The sales result storage unit 410 of the sales result database server 40 stores the sales result information received from the center server side sales result storage unit 650. When the charge setting unit 630 receives the result of the credit card issuance process executed in the credit card company server 69 from the credit card issuance system 95, the charge setting unit 630 sets the billing destination of the call charge of the purchaser's mobile phone. .

  FIG. 12 shows an example of the processing flow in the customer information registration system 1 according to this embodiment. First, the sales support terminal 10 acquires a purchaser's certificate image and signature image. The sales support terminal 10 transmits the acquired certificate image and signature image to the relay server 20 using the HTTPS protocol (S1200). The image acquisition unit 205 of the relay server 20 acquires the certificate image and the signature image transmitted by the sales support terminal 10. Subsequently, the image acquisition unit 205 temporarily stores the acquired certificate image and signature image in the image storage unit 242.

  Then, the image transmission unit 210 transmits the certificate image and signature image stored in the image storage unit 242 to the center server 60. Specifically, the image transmission unit 210 first executes an FTP Connect method to establish an FTP connection with the center server 60 (S1205). Then, the image transmission unit 210 starts transferring the certificate image and the signature image to the center server 60 (S1210). Note that if there are a plurality of certificate images and signature images captured by the sales support terminal 10, the image transmission unit 210 repeats the upload process using FTP, thereby allowing the center server 60 to store a plurality of certificate images and signatures. All of the images may be transmitted.

  In addition, the image transmission unit 210 performs transfer of a certificate image and a signature image using, for example, a PutFile method. When the transfer of the certificate image and the signature image to the center server 60 by the image transmission unit 210 is completed (S1215), the image transmission unit 210 executes, for example, an FTP Disconnect method to establish an FTP connection with the center server 60. The process ends (S1220). The image storage unit 640 of the center server 60 stores the certificate image and the signature image transmitted by the image transmission unit 210 in association with the purchaser identification information.

  Further, the image text conversion unit 235 converts personal information included in the certificate image acquired by the image acquisition unit 205 into text information. The image text conversion unit 235 temporarily stores the converted text information in the text storage unit 244. Specifically, the image text conversion unit 235 temporarily stores the converted plurality of text information in the text storage unit 244 sequentially and temporarily (S1225). Then, the text information transmission unit 215 transfers the text information stored in the text storage unit 244 to the center server 60 when the text storage unit 244 stores a predetermined type of text information. Thus, a registration process is requested (S1230). In such a case, the text information transmission unit 215 uses, for example, RPC (Remote Procedure Call) using XML, ie, Simple Object Access Protocol (SOAP), which is one of specifications for executing a remote procedure call. May be transmitted to the center server 60.

  The examination unit 610 of the center server 60 starts examination processing when the text information transmitted by the text information transmission unit 215 is received. Then, the registration unit 620 of the center server 60 executes a registration process for starting to use the sales target in accordance with the examination result of the examination unit 610. When the registration process is completed, the registration unit 620 transmits a registration response including information indicating that the registration process is completed to the confirmation information receiving unit 225 of the relay server 20 (S1235). When the confirmation information receiving unit 225 receives the registration response, the confirmation information receiving unit 225 notifies the sales support terminal 10 of information indicating that the registration process for starting the use of the sales target is completed (S1240).

  FIG. 13 shows a sales support terminal 10, a relay server 20, a registration support database server 30, a sales performance database server 40, a form server 50, a center server 60, and an e document server 65 provided in the customer information registration system 1 according to this embodiment. An example of each hardware configuration is shown.

  The sales support terminal 10, the relay server 20, the registration support database server 30, the sales record database server 40, the form server 50, the center server 60, and the e document server 65 included in the customer information registration system 1 according to the present embodiment are respectively hosts. A CPU peripheral unit having a CPU 1505, a RAM 1520, a graphic controller 1575, and a display device 1580 connected to each other by a controller 1582; a communication interface 1530 connected to the host controller 1582 by an input / output controller 1584; a hard disk drive 1540; And an input / output unit having a CD-ROM drive 1560, a ROM 1510 connected to the input / output controller 1584, a flexible disk drive 1550, and an input / output unit. And a legacy input-output section having a force tip 1570.

  The host controller 1582 connects the RAM 1520 to the CPU 1505 and the graphic controller 1575 that access the RAM 1520 at a high transfer rate. The CPU 1505 operates based on programs stored in the ROM 1510 and the RAM 1520 to control each unit. The graphic controller 1575 acquires image data generated by the CPU 1505 or the like on a frame buffer provided in the RAM 1520 and displays the image data on the display device 1580. Alternatively, the graphic controller 1575 may include a frame buffer that stores image data generated by the CPU 1505 or the like.

  The input / output controller 1584 connects the host controller 1582 to the communication interface 1530, the hard disk drive 1540, and the CD-ROM drive 1560, which are relatively high-speed input / output devices. The communication interface 1530 communicates with other devices via the network 70. The hard disk drive 1540 includes a CPU 1505 that each of the sales support terminal 10, the relay server 20, the registration support database server 30, the sales performance database server 40, the form server 50, the center server 60, and the e document server 65 provided in the customer information registration system 1 has. Stores programs and data used by. The CD-ROM drive 1560 reads a program or data from the CD-ROM 1595 and provides it to the hard disk drive 1540 via the RAM 1520.

  The input / output controller 1584 is connected to the ROM 1510, the flexible disk drive 1550, and the relatively low-speed input / output device of the input / output chip 1570. The ROM 1510 is executed by each of the sales support terminal 10, the relay server 20, the registration support database server 30, the sales record database server 40, the form server 50, the center server 60, and the e document server 65 provided in the customer information registration system 1. The boot program to be executed, the sales support terminal 10 provided in the customer information registration system 1, the relay server 20, the registration support database server 30, the sales record database server 40, the form server 50, the center server 60, and the e document server 65 Stores programs that depend on hardware.

  The flexible disk drive 1550 reads a program or data from the flexible disk 1590 and provides it to the hard disk drive 1540 via the RAM 1520. The input / output chip 1570 connects various input / output devices via a flexible disk drive 1550 such as a parallel port, a serial port, a keyboard port, and a mouse port.

  The customer information registration program provided to the hard disk drive 1540 via the RAM 1520 is stored in a recording medium such as the flexible disk 1590, the CD-ROM 1595, or an IC card and provided by the user. The customer information registration program is read from the recording medium, and via the RAM 1520, the sales support terminal 10, the relay server 20, the registration support database server 30, the sales record database server 40, the form server 50, the center provided in the customer information registration system 1 It is installed in the hard disk drive 1540 included in each of the server 60 and the e document server 65 and is executed in each CPU 1505.

  It is installed and executed in each of the sales support terminal 10, the relay server 20, the registration support database server 30, the sales performance database server 40, the form server 50, the center server 60, and the e document server 65 provided in the customer information registration system 1. The customer information registration program works on the CPU 1505 and the like to support the sales support terminal 10, the relay server 20, the registration support database server 30, the sales record database server 40, the form server 50, the center server 60, and e provided in the customer information registration system 1. Each of the document servers 65 corresponds to the sales support terminal 10, the relay server 20, the registration support database server 30, the sales record database server 40, the form server 50, the center server 60, and the e document server 65 described with reference to FIGS. So Each function as the components included in the.

  As mentioned above, although this invention was demonstrated using embodiment, the technical scope of this invention is not limited to the range as described in the said embodiment. It will be apparent to those skilled in the art that various modifications or improvements can be added to the above-described embodiment. It is apparent from the scope of the claims that the embodiments added with such changes or improvements can be included in the technical scope of the present invention.

1 is a conceptual diagram of a customer information registration system 1. FIG. It is a figure which shows the outline | summary of the sales assistance terminal 10 and peripheral devices. 3 is a block diagram illustrating a functional configuration of a relay server 20. FIG. It is a figure of the data structure of the image memory | storage part 242 and the text memory | storage part 244. FIG. 3 is a block diagram showing a functional configuration of a registration support database server 30. FIG. It is a figure which shows the information processing of the customer information registration system. It is a figure which shows the information processing of the customer information registration system. 3 is a block diagram showing a functional configuration of a sales record database server 40. FIG. 2 is a diagram showing a user interface in the sales support terminal 10. FIG. 3 is a block diagram illustrating a functional configuration of a form server 50. FIG. 3 is a block diagram showing a functional configuration of a center server 60. FIG. It is a sequence diagram which shows the flow of a process in the customer information registration system. It is a block diagram which shows the hardware constitutions of a customer information registration program.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Customer information registration system 10 Sales support terminal 11 USB hub 12 Stylus pen 13 Scanner 14 Printer 15 Magnetic card reader 16 Bar code reader 20 Relay server 30 Registration support database server 40 Sales performance database server 50 Form server 60 Center server 62 Intermediary server 64 Other provider server 65 e Document server 66 Core system 68 Replica system 69 Credit card company server 70 Network 80 Access point 90 Firewall 92 Load balancer 95 Credit card issuing system 100 Display unit 200 Relay server side data transmission / reception unit 205 Image acquisition unit 210 Image Transmission unit 215 Text information transmission unit 220 Image transfer unit 225 Confirmation information reception unit 230 Confirmation information notification unit 235 Text conversion unit 240 Buyer information storage unit 242 Image storage unit 244 Text storage unit 250 Stored information erasure unit 300 Database server side data transmission / reception unit 305 Credit card issue processing unit 310 Image storage unit 315 Information provision unit 320 Inventory information storage unit 325 Storage Information erasure unit 330 Storage period determination unit 335 Number use prohibition unit 340 Search unit 342 Number search unit 344 Inventory search unit 350 Notification unit 352 Number notification unit 354 Inventory notification unit 360 Extraction unit 362 Number extraction unit 364 Inventory extraction unit 400 Sales performance database Server side data transmission / reception unit 410 Sales result storage unit 420 Data processing unit 500 Form server side data transmission / reception unit 510 Buyer information storage unit 520 Image extraction unit 530 Contract content extraction unit 540 Form output unit 550 Book Form creation unit 600 Center server side data transmission / reception unit 610 Examination unit 620 Registration unit 630 Charge setting unit 640 Image storage unit 650 Center server side sales result storage unit 900 Sales graph display window 1505 CPU
1510 ROM
1520 RAM
1530 Communication interface 1540 Hard disk drive 1550 Flexible disk drive 1560 CD-ROM drive 1570 Input / output chip 1575 Graphic controller 1580 Display device 1582 Host controller 1584 Input / output controller 1590 Flexible disk 1595 CD-ROM
2420 Purchaser identification information 2422 Certificate image data 2424 Signature image data 2440, 2442, 2444 Personal information data 6000, 6002 Input box 6005, 6010 Icon 6020 Search number display area 6025 Free number display area

Claims (20)

A certificate image of a pre-designated certificate in which personal information of the buyer to be sold is printed from the sales support terminal that supports the sale of the goods or services to be sold, and the signature of the buyer's signature An image acquisition unit for acquiring images;
An image text conversion unit for converting the personal information from the certificate image into text information;
A buyer information storage unit for storing the text information in association with the certificate image and the signature image;
Image transmission for transmitting the certificate image and the signature image to a center server that executes a screening process for determining whether or not the purchaser can be permitted to use the sales object and a registration process for starting the use of the sales object. And
When the purchaser information storage unit stores the text information of a predetermined type, the text information is transmitted to the center server, and the examination process and the registration process are performed on the center server. A text information transmission unit to be
A confirmation information receiving unit for receiving confirmation information including the examination result of the examination process of the center server and the registration result of the registration process;
A customer information registration system comprising: a confirmation information notification unit that notifies the confirmation information to the sales support terminal. An image storage unit for storing the certificate image and the signature image in a second period longer than a first period in which the purchaser information storage unit stores the certificate image and the signature image;
If there is a transmission request for the certificate image and the signature image from the sales support terminal after the first period and before the second period, the image storage unit stores the certificate image and the signature image. The customer information registration system according to claim 1, further comprising: an information providing unit that provides a certificate image and the signature image to the sales support terminal. An inventory information storage unit for storing the inventory information of the sales target;
A sales performance storage unit that stores sales performance information indicating the sales performance of the sales target;
3. The customer according to claim 2, wherein the information providing unit provides the sales support terminal with the inventory information stored in the inventory information storage unit and the sales performance information stored in the sales result storage unit. Information registration system. A storage period determination unit that determines the length of the second period according to a security level required for unauthorized acquisition of information from outside the customer information registration system, which is required for the image storage unit;
The storage information erasure unit that erases the certificate image and the signature image stored in the image storage unit when the second period determined by the storage period determination unit has elapsed. The customer information registration system described in 1. The center server stores the certificate image and the signature image for a third period longer than the second period in which the image storage unit stores the certificate image and the signature image;
The storage period determination unit determines the length of the third period according to a security level required for the center server against unauthorized acquisition of information from outside the customer information registration system,
The customer information registration system according to claim 4, wherein the stored information erasure unit erases the certificate image and the signature image stored in the center server when the third period has elapsed. The customer information registration system according to claim 4, wherein the storage period determination unit determines the length of the second period according to the type of the purchaser. The sales record storage unit stores the purchase history of the purchase target of the buyer as the sales record information,
The storage period determination unit statistically analyzes the purchase history stored in the sales record storage unit for each type of the buyer, so that the second period corresponding to the type of the purchaser is determined. The customer information registration system according to claim 6 which determines length. The sales record storage unit stores, as the sales record information, a store visit history of the purchaser to a store that sells the sales target,
The storage period determination unit statistically analyzes the store visit history stored in the sales record storage unit for each type of the purchaser, so that the second period corresponding to the purchaser type is stored. The customer information registration system according to claim 6 which determines length. When the confirmation information receiving unit receives confirmation information indicating that the registration process has been completed from the center server, the image storage unit stores the certificate image and the signature image stored in the purchaser information storage unit. An image transfer unit for transferring and storing
A storage information erasure unit for erasing the certificate image and the signature image stored in the purchaser information storage unit when the image transfer unit has transferred the certificate image and the signature image. The customer information registration system according to claim 2 further provided. The image transmission unit, when the purchaser newly purchases another sales object before the second period in which the image storage unit stores the certificate image and the signature image has passed, Without causing the image acquisition unit to acquire the certificate image and the signature image again, the certificate image and the signature image stored in the image storage unit are transmitted to the center server, and the examination process and the The customer information registration system according to claim 2, wherein registration processing is executed. The inventory information storage unit further stores an unused telephone number of the mobile phone terminal,
A number search unit that searches the stock information storage unit for an unused telephone number including a number that the buyer desires to use, which is input from the sales support terminal;
A number notification unit for notifying the sales support terminal of an unused telephone number searched by the number search unit;
Of the unused phone numbers notified by the number notification unit, a number extraction unit that extracts from the inventory information storage unit a phone number that the buyer desires to use;
A phone number extracted by the number extraction unit, further comprising a number use prohibition unit for prohibiting other buyers except the purchaser from using the phone number;
4. The customer information registration system according to claim 3, wherein the center server executes the registration process so that the telephone number extracted by the number extraction unit is used in the purchaser's mobile phone terminal. The stock information storage unit stores stock information indicating stock of mobile phone terminals,
An inventory search unit for searching for inventory information of the mobile phone terminal that the buyer desires to use obtained from the sales support terminal;
An inventory notification unit that notifies the sales support terminal of inventory information searched by the inventory search unit;
Among the inventory information notified by the inventory notification unit to the sales support terminal, the inventory notification unit further includes an inventory extraction unit that extracts, from the inventory information storage unit, inventory information related to the mobile phone terminal that the purchaser desires to use,
The customer information registration system according to claim 3, wherein the center server performs a registration process so that the purchaser can use the mobile phone terminal indicated by the inventory information extracted by the inventory extraction unit. When the sales support terminal requests to create a credit card for the purchaser, the image storage unit stores the certificate image and the signature image without causing the image acquisition unit to acquire the certificate image and the signature image again. 3. The customer information according to claim 2, further comprising a credit card issuance processing unit that transmits the certificate image and the signature image to an external credit card issuance system and causes the external credit card issuance system to perform a credit card issuance process. Registration system. A purchaser information storage unit for storing the contract content related to the sales target purchased by the purchaser from the sales support terminal in association with the purchaser identification information of the purchaser;
An image extraction unit for extracting the certificate image and the signature image of the purchaser from the image storage unit;
A contract content extraction unit for extracting the contract content of the purchaser from the purchaser information storage unit;
A form creation unit for creating form data indicating contract details of the buyer from the certificate image and the signature image extracted by the image extraction unit, and the contract content extracted by the contract content extraction unit;
The customer information registration system according to claim 2, further comprising a form output unit that causes the sales support terminal to output form data created by the form creation unit. A certificate image of a pre-designated certificate in which personal information of the buyer to be sold is printed from the sales support terminal that supports the sale of the goods or services to be sold, and the signature of the buyer's signature An image acquisition stage for acquiring images;
An image text conversion step for converting the personal information from the certificate image into text information;
A buyer information storage step of storing the text information in a buyer information storage unit in association with the certificate image and the signature image;
Image transmission for transmitting the certificate image and the signature image to a center server that executes a screening process for determining whether or not the purchaser can be permitted to use the sales object and a registration process for starting the use of the sales object. Stages,
When the purchaser information storage unit stores the text information of a predetermined type, the text information is transmitted to the center server, and the examination process and the registration process are performed on the center server. Text information transmission stage to be
A confirmation information receiving step for receiving confirmation information including the examination result of the examination process of the center server and the registration result of the registration process;
A customer information registration method comprising: a confirmation information notification step of notifying the confirmation information to the sales support terminal. A customer information registration program for a customer information registration system for registering personal information of a buyer who purchases goods or services to be sold, the customer information registration system comprising:
A certificate image of a pre-designated certificate on which personal information of the buyer to be sold is printed from a sales support terminal that supports the sale of goods or services to be sold, and a signature of the buyer's signature An image acquisition unit for acquiring images;
An image text converter for converting the personal information from the certificate image into text information;
A buyer information storage unit for storing the text information in association with the certificate image and the signature image;
Image transmission for transmitting the certificate image and the signature image to a center server that executes a screening process for determining whether or not the purchaser can be permitted to use the sales object and a registration process for starting the use of the sales object. Part,
When the purchaser information storage unit stores the text information of a predetermined type, the text information is transmitted to the center server, and the examination process and the registration process are performed on the center server. Text information transmitter,
A confirmation information receiving unit for receiving confirmation information including the examination result of the examination process of the center server and the registration result of the registration process;
A customer information registration program for causing the confirmation information to function as a confirmation information notification unit for notifying the sales support terminal. A customer information registration system for registering personal information of a buyer who purchases goods or services to be sold,
A sales support terminal that supports the sales of the sales target, reads a pre-designated certificate on which the buyer's personal information is printed, and the purchaser's signature, and obtains a certificate image and a signature image;
A center server that analyzes the certificate image and the signature image, and executes a screening process as to whether or not the purchaser can be permitted to use the sales target and a registration process for starting the use of the sales target;
A relay server that receives the certificate image and the signature image from the sales support terminal and transmits them to the center server,
The relay server is
An image acquisition unit for acquiring the certificate image and the signature image from the sales support terminal;
An image text conversion unit for converting the personal information from the certificate image into text information;
A buyer information storage unit for storing the text information in association with the certificate image and the signature image;
An image transmission unit for transmitting the certificate image and the signature image to the center server;
When the purchaser information storage unit stores the text information of a predetermined type, the text information is transmitted to the center server, and the examination process and the registration process are performed on the center server. A text information transmission unit to be
A confirmation information receiving unit for receiving confirmation information including the examination result of the examination process of the center server and the registration result of the registration process;
A customer information registration system comprising: a confirmation information notification unit for notifying the confirmation information to the sales support terminal. An image storage unit for storing the certificate image and the signature image in a second period longer than a first period in which the purchaser information storage unit stores the certificate image and the signature image;
If there is a transmission request for the certificate image and the signature image from the sales support terminal after the first period and before the second period, the image storage unit stores the certificate image and the signature image. 18. The customer information registration system according to claim 17, further comprising a registration support database server having an information providing unit that provides a certificate image and the signature image to the sales support terminal. A sales performance database server for storing sales performance information indicating the sales performance of the sales target;
The registration support database server includes:
An inventory information storage unit for storing the inventory information of the sales target;
19. The customer according to claim 18, wherein the information providing unit provides the sales support terminal with the inventory information stored in the inventory information storage unit and the sales result information stored in the sales result database server. Information registration system. A purchaser information storage unit for storing the contract content related to the sales target purchased by the purchaser from the sales support terminal in association with the purchaser identification information of the purchaser;
An image extraction unit for extracting the certificate image and the signature image of the purchaser from the image storage unit;
A contract content extraction unit for extracting the contract content of the purchaser from the purchaser information storage unit;
A form creation unit for creating form data indicating contract details of the buyer from the certificate image and the signature image extracted by the image extraction unit, and the contract content extracted by the contract content extraction unit;
The customer information registration system according to claim 18, further comprising a form server having a form output unit that causes the sales support terminal to output form data created by the form creation unit.

Images