JP2008146508A - Seat ticket issuing device, seat ticket issuing method, seat ticket issuing program, and recording medium - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a seat ticket issuing device which enhances convenience for a customer by allowing efficient ticket issuing service, and also restraines a demerit in an enterprise. <P>SOLUTION: An operator issues a seat ticket, based on interactive communication of the operator 32 faced with the customer 31, in the seat ticket issuing device 20 of the present invention. Unoccupied seat information from a seat database 23 is displayed on an operator side image display 26, and the customer 31 indicates a desired seat by a touch panel 28. An input device 22 is operated in the operator side image display 26, based on the desired seat, to issue the seat ticket by a ticket issuing device 21. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a seat ticket issuing device, a seat ticket issuing method, a seat ticket issuing program, and a recording medium, and more particularly to an operator issuing a seat ticket based on an exchange between a facing operator and a customer.

In recent years, self-service machines such as vending machines, ticket vending machines, payment machines, etc. have become popular. However, not all customers are familiar with the operation of these devices. For example, the elderly are often unfamiliar with the operation of the devices, and even a relatively young person may be confused by the operation of a self-service machine with little experience in the past.
In order to improve the customer's usability, an operator is set up, and in response to the customer's order, the operator operates equipment such as a vending machine, ticket vending machine, checkout machine, etc. In some cases, a face-to-face system for payment is used. Such a face-to-face system not only improves customer convenience, but also creates a long line of customers in front of the self-service machine, which causes customers to give up their use. It can also suppress the disadvantages for managers.

A scene in which such a face-to-face system is suitable is a complex movie theater having a plurality of screens (so-called cinema complex: cine-con). In such a cinema complex, face-to-face ticket sales are generally performed without using an automatic ticket vending machine.
The face-to-face ticket sales at the cinema complex are based on the choice of the customer, as multiple works are screened multiple times at one or more theaters at the cinema complex, and all seats are reserved seats. This is because the number of items increases, and the automatic ticket vending machine has a complicated operation for determining the selection items, so that efficient ticket sales cannot be expected.

The following are face-to-face ticket sales systems in the cinema complex. FIG. 7 is a block diagram showing a conventional seat ticket issuing apparatus. In this seat ticket issuing device, a customer 31 and an operator 32 are located by being divided by a counter 33 and a partition 34, and a ticket issuing device 1 having an image display device 2 and an input device 3 is provided on the operator 32 side. It has been. The ticket issuing device 1 is connected to a seat database 4 storing vacant seat information, and the vacant seat status is displayed on the image display device 2 of the ticket issuing device 1.
In such a system, the operator 32 issues a seat ticket to the customer 31 in the following procedure. First, the customer 31 verbally informs the operator 32 of the title (theatre) and the screening times of the work he wants to appreciate. The operator 32 inputs the transmitted title and number of screenings from the input device 3 of the ticket issuing device 1. Then, the ticket issuing device 1 displays vacant seat information on the image display device 2 with reference to the seat database 4.

The operator 32 confirms by the image display device 2 that there is a vacant seat in the number of screenings, and asks the customer 31 about the seat preference (for example, front, middle, rear). The operator 32 presents a pre-printed seating chart based on the wishes of the customer 31 and conveys a vacant seat that is orally recommended, such as a row x number.
Furthermore, the operator 32 obtains the approval of the customer 31, operates the input device 3 of the ticket issuing device 1 to secure the seat, performs the ticket issuing operation, and settles the fee during that time. The money at this time is managed by a POS register provided separately. Further, the ticket issuing apparatus 1 updates the seat database 4 and issues a ticket. Then, the operator 32 hands over the issued appreciation ticket to the customer 31.

In Patent Document 1, a bank clerk input means for a clerk to input customer transaction offer contents, a customer display means for displaying input contents by the clerk input means to the customer, and a customer display means are displayed. In a transaction execution system that has a customer input means for notifying that the customer has confirmed the contents of the transaction, and performing transaction between the customer and the employee, the confirmation input is input by the customer input means. A transaction execution system provided with switching means for switching to is disclosed.
In the technique of Patent Document 1, a customer makes an offer of a transaction verbally to a clerk, and the clerk operates the apparatus to input necessary items. Since the input content is displayed on the display on the customer side, the customer operates the confirmation button after confirming the content. As described above, in the invention of Patent Document 1, in the case of a customer unfamiliar with the machine operation, a clerk can take over the operation of the apparatus.
Japanese Unexamined Patent Publication No. 62-237571

However, in the above-mentioned ticket issuing system in the cinema complex, the customer can designate only a rough seat position such as front, middle, rear, etc. as a desired seat. In addition, if the customer does not like the seat recommended by the operator based on the designation, the customer requests that another seat candidate be presented. Therefore, the customer contacts the operator many times until the desired seat is presented. You will interact.
For this reason, the customer service time for one customer is prolonged, and the customer waiting for the customer as well as the customer waiting in the back becomes longer and uncomfortable, and the efficient ticketing operation cannot be performed. There is also a risk that the business may be disadvantaged by a decrease in sales.
The present invention has been made in view of the above problems, and provides a seat ticket issuing device that can perform efficient ticketing work, enhance customer convenience, and suppress disadvantages of business operators. With the goal.

In order to solve such a problem, the present invention provides a seat ticket issuing apparatus according to the invention of claim 1, in which the operator issues a seat ticket based on the exchange between the facing operator and the customer. A ticketing device that issues a seating ticket based on the input ticketing information and vacant seating information regarding whether the seat is vacant or sold. A seat database, a database control unit that manages information in the database, a customer-side image display device that is arranged on the customer side and displays an image to the customer, and the customer-side image display of vacant seat information with reference to the seat database And a display control unit to be displayed on the apparatus.
According to a second aspect of the present invention, in the seat ticket issuing device according to the first aspect, the customer-side image display device includes a touch panel input device, and the display processing device uses a touched empty seat as a desired seat. The image is displayed on the side image display device.

The invention according to claim 3 is the seat ticket issuing device according to claim 1 or 2, further comprising an operator side image display device, wherein the display control unit displays vacant seat information on the operator side image display device. And
According to a fourth aspect of the present invention, in the seat ticket issuing device according to any one of the first to third aspects, the display control unit displays the vacant seat and the issued seat as different display colors. It is characterized by doing.
According to a fifth aspect of the present invention, in the seat ticket issuing device according to any one of the first to fourth aspects, the display control unit displays images and videos other than vacant seat information including advertisements and trailers. It is characterized by.

A sixth aspect of the present invention is the seat ticket issuing device according to any one of the first to fifth aspects, further comprising a cash registering device.
The invention according to claim 7 is a seat ticket issuing method comprising a ticket issuing device and a customer-side image display device, wherein the operator issues a seat ticket based on the exchange between the facing operator and the customer. Based on the customer's selection based on the display of the customer side image display device, the side image display device displays whether the seat is a vacant seat or a sold seat in the designated seating table transmitted from the customer to the operator A seat ticket is issued, and the issued seat is displayed as a sold seat on the customer-side image display device.

The invention according to claim 8 is the seat ticket issuing method according to claim 7, wherein the customer-side image display device is provided with a touch panel device, and a customer designates a selected seat using the touch panel device. It is characterized by.
According to a ninth aspect of the present invention, in the seat ticket issuing method according to the seventh or eighth aspect, an operator-side image display device is provided and vacant seat information is displayed.
The invention described in claim 10 is a seat ticket issuing program characterized by causing a computer to execute the seat ticket issuing method according to any one of claims 7 to 9.
The invention described in claim 11 is a recording medium in which the program described in claim 10 is stored.

  According to the present invention, when the desired seat is transmitted to the facing operator, the customer can select a seat based on the vacant seat information displayed on the customer-side image display device. Can be purchased, and waiting time can be reduced to improve customer satisfaction. In addition, since the seat ticket can be quickly sold, the sales efficiency is improved, and the disadvantage of the business operator due to the delayed ticketing can be suppressed.

Hereinafter, the present invention will be described in detail with reference to embodiments shown in the drawings. However, the components, types, combinations, shapes, relative arrangements, and the like described in this embodiment are merely illustrative examples and not intended to limit the scope of the present invention only unless otherwise specified. .
FIG. 1 is a schematic diagram showing an arrangement state of a seat ticket issuing device according to an embodiment, and FIG. 2 is a block diagram showing a configuration of the seat ticket issuing device shown in FIG.
The seat ticket issuing device 10 is a device that issues a seat ticket in a cinema complex in which a plurality of works are screened multiple times in a plurality of theaters. As shown in FIG. 1, the seat ticket issuing device 10 is arranged at a ticket sales counter in which a customer 31 and an operator 32 are partitioned by a counter 33 and a partition 34. Based on the request of the customer 31, the operator 32 issues a designated seat ticket for the designated screening of the designated work.
As shown in FIG. 2, the seat ticket issuing device 10 stores information relating to a ticket issuing device 11 that issues a seat ticket, an input device 12 connected to the ticket issuing device 11, each theater, each vacant seat, and sold seats. The seat database 13, the database control unit 14 that manages information in the seat database 13, the customer-side image display device 17 that displays images to the customer, the operator-side image display device 16, and the seat database 13 And a display control unit 15 for displaying information on whether the seats are sold or sold on the operator-side image display device 16 and the customer-side image display device 17.

  The ticket issuing device 11 issues a seat ticket on which predetermined matters such as a work title, a screening time, and a seat number are displayed based on an input from the input device 12. The input device 12 includes a keyboard, a touch panel device, and the like that can be operated by an operator 32. The operator-side image display device 16 is composed of a liquid crystal display device, and displays vacant seat information and predetermined input information based on the control of the display control unit 15. The customer-side image display device 17 is composed of a liquid crystal display device and is a large-sized one. The display of customers, passers-by, and the like lined up behind the customer 31 other than the customer 31 facing the operator 32 is visually recognized. It can be done.

The seat database 13 stores vacant seat information such as vacant seats and released seats in each theater for each screening date, title, theater name, and screening times. The database control unit 14 manages and updates the information in the seat database 13 to keep the seat database 13 in the latest state.
The display control unit 15 causes the operator side image display device 16 and the customer side image display device 17 to display vacant seat information generated by the ticket issuing device 11 based on the information in the seat database 13. This vacant seat information is displayed as an array table of theater seats, and vacant seats and sold seats are represented by different colors. For example, sold seats are dark and empty seats are bright. The display control unit 15 displays images and videos such as trailers and advertisements on the customer-side image display device 17 at times other than ticket sales.
Further, the seat ticket issuing apparatus 10 can be provided with a cash register, and the cash register machine can perform cooperation processing with the seat ticket issuing apparatus 10 as a POS terminal.

Next, ticket issuing processing using the seat ticket issuing apparatus 10 will be described. FIG. 3 is a flowchart showing a ticket issuing procedure by the seat ticket light emitting device according to the embodiment. First, the operator 32 listens to the customer 31 about the movie title (theatre) and the number of screenings (ST1). Next, this information is input to the ticket issuing device 11 by the input device 12, and it is confirmed from the seat database 13 via the database control unit 14 whether or not there is a vacant seat in this screening (ST2). Next, the desired position of the seat (front, middle, rear, passage side, center, etc.) is heard (ST3). Based on this desired position, vacant seat information at the desired position is displayed on the operator side image display device 16 and the customer side image display device 17 (ST4). At this time, the customer side image display device 17 displays vacant seats and sold seats in different colors in the seating chart. In this color coding, the vacant seats are bright and the sales seats are dark, and the customer 31 can easily confirm the vacant seats.
The operator 32 listens to which seat is desired among the vacant seats displayed on the customer 31 when viewing the customer-side image display device 17 (ST5). Next, the operator 32 operates the input device 12 of the ticket issuing device 11 based on the wishes of the customer 31 (ST6) and performs a ticket issuing process (ST7). In parallel with this, the operator 32 settles the fee (ST8). When the ticketing process and the fee settlement process are completed, the handing over of the seat ticket is performed (ST9), and the database control unit 14 updates the seat database 13 based on this ticketing process. Thereby, a series of ticket issuing processes is completed.

  As described above, according to the seat ticket issuing device according to the present example, when the customer transmits a desired seat to the operator, the customer can select a seat based on the vacant seat information displayed on the customer-side image display device. As a result, customers can purchase seat tickets quickly. In addition, the waiting time can be reduced and customer satisfaction can be improved. In addition, since seat tickets can be sold quickly, sales efficiency is improved and business disadvantages due to delayed ticketing are suppressed. be able to. Furthermore, since the customer-side image display device has a large screen, customers lining up behind a customer who has purchased a seating ticket can also visually grasp the vacant seat information and can quickly select a seat when making their own purchases. The seat ticket issuing device according to this example can display advertisements on the customer side image display device, display a trailer, guidance for the next screening, etc., and display an advertisement when the seat ticket is not released. Can serve as a device.

Hereinafter, a seat ticket issuing apparatus according to a second embodiment of the present invention will be described with reference to FIGS. FIG. 4 is a schematic diagram showing an arrangement state of the seat ticket issuing device according to the second embodiment, and FIG. 5 is a block diagram showing a configuration of the seat ticket issuing device shown in FIG.
The seat ticket issuing device 20 issues a ticket in the cinema complex as in the first example. As shown in FIG. 4, the seat ticket issuing device 20 is arranged at a ticket sales window where a customer 31 and an operator 32 are partitioned by a counter 33 and a partition 34. Based on the request of the customer 31, the operator 32 issues a designated seat ticket for the designated screening of the designated work.
The seat ticket issuing device 20 includes a ticket issuing device 21 that issues a seat ticket, an input device 22 connected to the ticket issuing device 21, a seat database 23 that stores vacant seat information regarding each theater, each time vacant seats, and sold seats, A database control unit 24 that manages information in the seat database 23, a customer-side image display device 27 that displays an image to a customer, an operator-side image display device 26, and whether the seat is vacant or sold with reference to the seat database 23 A display control unit 25 is provided for causing the operator-side image display device 26 and the customer-side image display device 27 to display information about whether the seat is present. The customer-side image display device 27 includes a touch panel device 28.

Based on the input from the input device 22, the ticket issuing device 21 issues a seat ticket on which predetermined items such as a work title, a screening time, and a seat number are displayed. The input device 22 includes a keyboard, a touch panel device, and the like that can be operated by an operator 32. The operator-side image display device 26 is composed of a liquid crystal display device, and displays vacant seat information and necessary input information based on the control of the display control unit 25. The customer-side image display device 27 is composed of a liquid crystal display device, and the touch panel device 28 is arranged as described above. The touch panel device 28 is connected to the ticket issuing device 21, and the customer 31 can designate the vacant seat number by touching the vacant seat portion displayed on the customer-side image display device 27. Further, the customer-side image display device 27 is a large one, and the display of customers, passers-by, and the like lined up behind the customer 31 can be visually recognized.
The seat database 23 stores vacant seat information such as vacant seats and released seats in each theater for each screening date, title, theater name, and screening times. The database control unit 24 manages and updates the information in the seat database 23 to keep the seat database 23 in the latest state.

The display control unit 25 causes the operator-side image display device 26 and the customer-side image display device 27 to display vacant seat information generated by the ticket issuing device 21 based on the information in the seat database 23. This vacant seat information is displayed as an array table of theater seats, and vacant seats and sold seats are represented by different colors. For example, the sold seats are dark and the vacant seats are bright, and the seat designated by the customer 31 from the touch panel device 28 is blinked as a desired seat. Further, the display control unit 25 causes the customer-side image display device 17 to display images and videos such as trailers and advertisements.
Further, the seat ticket issuing device 20 can be provided with a cash register, and the cash register can perform a cooperation process with the seat ticket issuing device 20 as a POS terminal.

  Next, operation | movement of this seat ticket issuing apparatus 20 is demonstrated. FIG. 6 is a flowchart showing a ticket issuing procedure by the seat ticket light emitting device according to the second embodiment. First, the operator 32 listens to the customer 31 about the movie title (theatre) and the number of screenings (ST11). Next, this information is input to the ticket issuing device 21 by the input device 22, and it is confirmed whether there is a vacant seat in this screening from the seat database 23 via the database control unit 24 (ST12). Next, the desired position of the seat (front, middle, rear, passage side, center, etc.) is listened to and input to the input device 22 (ST13). The ticket issuing device 21 displays vacant seat information at the desired position on the operator side image display device 16 and the customer side image display device 17 based on the desired position (ST14). At this time, the customer-side image display device 17 displays the vacant seats and the sold seats in different colors in the seating chart.

The customer 31 inputs which one of the vacant seats is desired from the touch panel device 28 (ST15). Based on this input operation, the display control unit 25 blinks the designated seat as the desired seat. The operator 32 operates the input device 22 of the ticket issuing device 21 based on the wishes of the customer 31 (ST16) and performs a ticket issuing process (ST17). In parallel with this, the operator 32 settles the fee (ST18). When the ticket issuing process and the fee settlement process are completed, the handing of the seat ticket is performed (ST19), and the database control unit 24 updates the seat database 23 based on the ticket issuing process. Thereby, a series of ticket issuing processes is completed.
As described above, according to the seat ticket issuing apparatus according to the present example, the same effect as that of the first embodiment described above can be achieved, and the seat desired by the customer can be designated by the touch panel device. You can quickly sell tickets based on your wishes.

  In addition, although each said example demonstrated as an example the case where it arrange | positions in a cinema complex, this invention is not limited to this, A display apparatus, a database, an input device, a money processing apparatus, a ticketing apparatus etc. are suitably used as a component. By combining, it can be applied to reservation halls for event venues such as theaters and concert venues as well as movie theaters such as cinema complexes, and reserved seat reservation windows for transportation such as airplanes and trains.

It is a schematic diagram which shows the arrangement | positioning state of the seat ticket issuing apparatus which concerns on the example of embodiment. It is a block diagram which shows the structure of the seat ticket issuing apparatus shown in FIG. It is a flowchart which shows the procedure of the ticketing by the seat ticket light-emitting device which concerns on the embodiment. It is a schematic diagram which shows the arrangement | positioning state of the seat ticket issuing apparatus which concerns on the example of 2nd Embodiment. It is a block diagram which shows the structure of the seat ticket issuing apparatus shown in FIG. It is a flowchart which shows the procedure of ticket issuing by the seat ticket light-emitting device which concerns on a 2nd embodiment. It is a schematic diagram which shows the arrangement | positioning state of the conventional seat ticket issuing apparatus.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Seat ticket issuing apparatus 11 Ticket issuing apparatus 12 Input apparatus 13 Seat database 14 Database control part 15 Display control part 16 Operator side image display apparatus 17 Customer side image display apparatus 20 Seat ticket issue apparatus 21 Ticket issuing apparatus 22 Input apparatus 23 Seat database 24 Database Control unit 25 Display control unit 26 Operator-side image display device 27 Customer-side image display device 28 Touch panel device 31 Customer 32 Operator 33 Counter 34 Partition

Claims (11)

Based on the exchange between the facing operator and the customer, the operator issues a seat ticket issuing device,
A ticketing device that is arranged on the operator side and has an input unit for inputting ticketing information, and issues a seating ticket based on the input ticketing information;
A seat database storing vacancy information about whether a seat is vacant or sold,
A database control unit for managing the information of the database;
A customer-side image display device arranged on the customer side and displaying an image to the customer;
A display control unit that displays vacant seat information on the customer-side image display device with reference to the seat database;
A seat ticket issuing device characterized by comprising: The customer-side image display device includes a touch panel input device,
2. The seat ticket issuing device according to claim 1, wherein the display processing device displays the touched empty seat as a desired seat on the customer side image display device.   The seat ticket issuing device according to claim 1, further comprising an operator-side image display device, wherein the display control unit displays vacant seat information on the operator-side image display device.   The seat ticket issuing apparatus according to any one of claims 1 to 3, wherein the display control unit displays the vacant seat and the issued seat as different colors.   5. The seat ticket issuing apparatus according to claim 1, wherein the display control unit displays an image and a video other than vacant seat information including an advertisement and a trailer.   The seat ticket issuing device according to any one of claims 1 to 5, further comprising a cash registering device. A ticket issuing method comprising a ticket issuing device and an image display device on the customer side, wherein the operator issues a seat ticket based on the interaction between the facing operator and the customer,
The customer image display device displays whether it is a vacant seat or a sold seat in the seating table of the designation target transmitted from the customer to the operator,
Issuing a seat ticket based on the customer's selection made based on the display on the customer-side image display device,
Displaying the issued seat on the customer-side image display device as a sold seat,
A seat ticket issuing method characterized by the above. The customer-side image display device includes a touch panel device,
The seat ticket issuing method according to claim 7, wherein the customer designates a seat selected using the touch panel device.   9. The seat ticket issuing method according to claim 7, further comprising an operator-side image display device for displaying vacant seat information.   A seat ticket issuing program that causes a computer to execute the seat ticket issuing method according to any one of claims 7 to 9.   A recording medium storing the program according to claim 10.

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