JP2008146161A - Questionnaire device, questionnaire system and questionnaire preparation method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a questionnaire device, a questionnaire system and a questionnaire preparation method to easily prepare and implement questionnaire. <P>SOLUTION: This questionnaire device 10 for implementing questionnaire has a questionnaire preparation function providing means 11 for providing a questionnaire preparation function to a creator, and a questionnaire answering function providing means 12 for providing a questionnaire answering function to an answerer. The questionnaire preparation function providing means 11 has a questionnaire preparation means for allowing the creator to prepare a plurality of pages of questionnaire, a check means for checking transition of the plurality of pages of questionnaire, and an error message output means for outputting an error message based on the check result. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a questionnaire apparatus, a questionnaire system, and a questionnaire creation method, and more particularly to a questionnaire apparatus, a questionnaire system, and a questionnaire creation method for conducting a questionnaire via a network.

  Previous questionnaires were conducted using methods such as filling out questionnaire forms, telephone calls, postcards, and facsimiles. In recent years, it has become common to conduct a questionnaire by a method using a Web page on the Internet (see, for example, Patent Document 1).

  When conducting a questionnaire on a Web page, the questionnaire operator needs to prepare a questionnaire device for creating and conducting a questionnaire.

A creator who creates a questionnaire connects a Web client to a questionnaire apparatus via a network and creates a questionnaire on a Web page. The respondent who answers the questionnaire connects the Web client to the questionnaire device via the network and answers the questionnaire created on the Web page.
JP 2005-209042 A

  For example, when a company or the like intends to conduct a questionnaire, several examination approval flows are performed between the creation and implementation of the questionnaire. The examination approval flow is often performed on groupware such as Notes, and there is a problem that it is difficult to link the examination approval flow with the questionnaire device. In addition, there is a problem that it is difficult to create a questionnaire with multiple pages because the page transition is complicated.

  The present invention has been made in view of the above points, and an object of the present invention is to provide a questionnaire apparatus, a questionnaire system, and a questionnaire creation method that facilitate the creation and implementation of a questionnaire.

  In order to solve the above-mentioned problems, the present invention is a questionnaire device that conducts a questionnaire by a computer, and provides questionnaire creation function providing means for providing a questionnaire creation function to a creator who creates a questionnaire, and respondents who answer the questionnaire Survey response function providing means for providing a questionnaire response function, wherein the questionnaire creation function providing means is a questionnaire creation means for causing the creator to create a questionnaire composed of a plurality of pages, and a plurality of pages created by the creator And a check means for checking the page transition of the questionnaire, and an error message output means for outputting an error message based on a check result by the check means.

  In addition, what applied the component, expression, or arbitrary combination of the component of this invention to a method, an apparatus, a system, a computer program, a recording medium, a data structure, etc. is also effective as an aspect of this invention.

  According to the present invention, it is possible to provide a questionnaire apparatus, a questionnaire system, and a questionnaire creation method that facilitate the creation and implementation of a questionnaire.

  Next, the best mode for carrying out the present invention will be described based on the following embodiments with reference to the drawings.

  FIG. 1 is a block diagram of an embodiment of a questionnaire system according to the present invention. The questionnaire system of FIG. 1 is configured to include a Web application server 10, a Notes server 20, a Web client 30, a Web server 40, a Notes client 50, an account management server 60, a database server 70, a network 80, and a network 90. A plurality of Web clients 30 and Notes clients 50 may be provided.

  The Web application server 10 is connected to a Notes server 20, a Web server 40, an account management server 60, and a database server 70. The Notes server 20 and the Notes client 50 are connected via a network 80 such as an intranet. The Web client 30 and the Web server 40 are connected via a network 90 such as the Internet.

  The Web application server 10 includes a management Web questionnaire application 11, a public Web questionnaire application 12, and a common DB / LDAP operation module 13. The Notes server 20 has a NotesDB 21 and an agent 22.

  The web client 30 has a web browser 31. The account management server 60 is configured to have an LDAP 61. The database server 70 has a management DB 71 and a public DB 72.

  The Notes client 50 is a terminal operated by an employee of a company or the like that conducts a questionnaire. The Notes DB 21 of the Notes server 20 executes a collection form (questionnaire page) creation application and content examination approval flow based on an instruction from the Notes client 50. The operation of the employee who approves the examination is performed from the Notes DB 21. The Notes DB 21 is used via the Notes client 50. The results of operations performed on the NotesDB 21 are accumulated in the NotesDB21.

  The agent 22 of the Notes server 20 merges the data of the Web application server 10 and the Notes server 20 to link the functions. The agent 22 is periodically started on the Notes server 20 and refers to and updates data in both the Notes DB 21 and the database server 70.

  Usually, after the application for creating a new collection form and the approval for examination are performed in the Notes DB 21, the creation process of the collection form is started in the Web application server 10. In addition, after the web application server 10 creates a collection form, a content examination approval flow is started. As described above, since the processing of the Web application server 10 and the Notes DB 21 occurs in order, the agent 22 has a role of determining the end of one processing and starting the other processing.

  The Web client 30 is a terminal operated by a creator who creates a questionnaire or a respondent who answers the questionnaire. The web application server 10 is used via the web browser 31 of the web client 30.

  The management Web questionnaire application 11 of the Web application server 10 provides functions for in-house users who create collection forms, collect information, and manage them. The public web questionnaire application 12 of the web application server 10 displays the created collection form as a web page and provides a function for external users who accept input.

  The common DB / LDAP operation module 13 of the Web application server 10 is used in common by the management Web questionnaire application 11 and the public Web questionnaire application 12, and operates the management DB 71 and the public DB 72 of the database server 70.

  The web application server 10 is roughly composed of two web applications. The Web application server 10 creates a collection form, displays the created collection form, receives information input, and acquires collected information. The Web application server 10 also provides a management function related to creation of a collection form. Information displayed or input on the collection form is stored in the database server 70.

  The account management server 60 manages internal users and external users who can access the management Web questionnaire application 11 or the public Web questionnaire application 12 using LDAP.

  FIG. 2 is a configuration diagram of an example of a Web application server. The Web application server 10 includes an input device 101, an output device 102, a drive device 103, an auxiliary storage device 104, a memory device 105, an arithmetic processing device 106, and an interface device 107 that are connected to each other via a bus 109.

  The input device 101 includes a keyboard and a mouse, and is used to input various signals. The output device 102 includes a display device and is used to display various windows and data. The interface device 107 includes a modem, a LAN card, and the like, and is used to connect to various networks.

  The questionnaire creation program according to the present invention is at least a part of various programs for controlling the Web application server 10. The questionnaire creation program is provided, for example, by distributing the recording medium 108 or downloading it from the network. The recording medium 108 on which the questionnaire creation program is recorded is information such as a CD-ROM, a flexible disk, a magneto-optical disk, etc., a recording medium for recording information optically, electrically or magnetically, a ROM, a flash memory, etc. Various types of recording media, such as a semiconductor memory that electrically records data, can be used.

  When the recording medium 108 on which the questionnaire creation program is recorded is set in the drive device 103, the questionnaire creation program is installed from the recording medium 108 to the auxiliary storage device 104 via the drive device 103. The questionnaire creation program downloaded from the network is installed in the auxiliary storage device 104 via the interface device 107.

  The Web application server 10 stores the installed questionnaire creation program and also stores necessary files, data, and the like. The memory device 105 reads out and stores the questionnaire creation program from the auxiliary storage device 104 at the time of activation. The arithmetic processing unit 106 implements various processes as will be described later in accordance with a questionnaire creation program stored in the memory device 105.

  FIG. 3 is a flowchart showing a collection form creation operation. When starting the collection form creation work, the creator operates the web browser 31 of the web client 30 to instruct the management web questionnaire application 11. The flowchart of FIG. 3 is executed by an instruction from the Web browser 31 of the Web client 30.

  In step S1, the management Web questionnaire application 11 causes the creator to set the contents of the collection form such as bibliography, design / personal information, and questions after the initial setting of the collection form. The management Web questionnaire application 11 displays a collection form management screen such as a bibliography setting screen, a design / personal information setting screen, and a question content setting screen on the Web browser 31 of the Web client 30, thereby allowing the creator to collect the collection form. Set the contents.

  When the question rearrangement and branch setting is selected from the collection form content settings, the process advances to step S2, and the management web questionnaire application 11 displays the question rearrangement setting screen on the web browser 31 of the web client 30. Let the creator set the question item sorting settings.

  After step S2, when branch setting is selected from the content settings of the collection form, the process proceeds to step S3, where the management Web questionnaire application 11 is created by displaying the branch setting screen on the Web browser 31 of the Web client 30. Allow the user to make branch settings as described below.

  In step S1, the question reordering and branch setting is not selected in the collection form content setting, in step S2, the branch setting is not selected in the collection form content setting, and the branch setting is performed in step S3. After that, the management Web questionnaire application 11 proceeds to step S4 and performs a preview / operation test. After the preview / operation test in step S4, the management Web questionnaire application 11 makes an examination approval request to the Notes DB 21 using the agent 22 of the Notes server 20.

  If re-setting of the collection form content setting is selected in steps S2 and S3, the management Web questionnaire application 11 returns to step S1. Furthermore, when the reordering of the question rearrangement is selected in step S3, the management Web questionnaire application 11 returns to step S2.

  FIG. 4 is a flowchart showing branch setting. In step S11, the management web questionnaire application 11 displays a branch setting screen on the web browser 31 of the web client 30, sets a question display page for displaying a question, and sets a transition destination page to be displayed next by answering the question. To do.

  If branch setting for each option is necessary, the management Web questionnaire application 11 proceeds to step S12. The management Web questionnaire application 11 performs branching detailed settings as described later, and then proceeds to step S4 in FIG. If branch setting for each option is not necessary, the management Web questionnaire application 11 proceeds from step S11 to step S4 in FIG.

  Next, the mechanism of page transition control by the answered questions will be schematically described. Here, the page transition control of the questionnaire made into a plurality of pages will be described. FIG. 5 is an image diagram showing an example of page transition. FIG. 5 shows a state in which the pages transition in the order of the first page to the fifth page, the confirmation page, and the registration completion page.

  FIG. 6 is an image diagram showing how the page transition is changed depending on the content of the reply. In FIG. 6, a transition of “2 pages → confirmation page → registration completion page” and “2 pages to 4 pages” are added. The transition of “2 pages → confirmation page → registration completion page” is an example in the case where it is not necessary to answer the questionnaire after the third page. The transition from “2 pages to 4 pages” is an example when there is no need to answer a 3-page questionnaire.

  FIG. 7 is an image diagram of a UI for allowing the creator to control page transition. Note that the creator can determine whether to create a plurality of pages or a single page by setting. However, the top of the question is created on a single page. The question ends with a single page. Arbitrary positions are created with multiple pages. In the UI of FIG. 7, since the creator can set the question display page and the transition destination page for each setting category and item name / title name, the page transition control shown in FIG. 6 can be realized.

  Next, details of the above-described preview / operation test will be described. The preview / operation test is a mechanism for checking the contents of the set collection form. The algorithm for checking the contents of the set collection form includes a transition destination page number check, a question display page range check, a transition destination page range check, a transition destination page existence check, and a transition destination page logic check.

  The number check of the transition destination page is to check whether the question display page is input with numbers. However, if the question display page is blank, the number is not checked. This is because the blank means that the transition destination page is a confirmation page. For example, the management Web questionnaire application 11 displays “Please enter a transition destination page with a number of 1 or more” as an error message.

  The question display page range check is to check whether page numbers are entered as serial numbers. For example, the management Web questionnaire application 11 displays “Please enter the question display page with one or more continuous numbers as an error message” as an error message.

  The transition destination page range check is to check whether the transition destination page is input with a page number after the display page. This is because it is not possible to transition to the previous page. FIG. 8 is an image diagram showing the range check of the transition destination page. Transition from page 1 to page 2, page 2 to page 3 is possible. However, transition from page 3 to page 2 is not possible. For example, when “2 pages” is input as the transition destination page of the display page “3 pages”, the management Web questionnaire application 11 displays an error message. The management Web questionnaire application 11 displays “Please enter a page larger than the question display page for the transition destination page” as an error message.

  The transition destination page existence check is to check whether a transition destination page exists. For example, the management Web questionnaire application 11 displays “Please enter a value that exists on the question display page for the transition destination page” as an error message.

  The logical check of the transition destination page is to check whether the transition destination page of the same page is the same. FIG. 9 is an image diagram showing the logic check of the transition destination page. 2 pages and 3 pages cannot be set together as a transition destination page of one page. If you want to branch, you need to set the branch separately.

  FIG. 10 is an image diagram of an example of a UI for performing branch setting. The UI shown in FIG. 10 is for branch setting of the item name / title name “Do you like CM?”, The question display page “2”, and the transition destination page “3”. In the branch setting, a transition destination page is set for each reply content.

  In the branch setting, the number check of the branch destination page, the range check of the branch destination page, and the existence check of the branch destination page are performed. The number check of the branch destination page is to check whether the branch destination page has been input numerically. The management Web questionnaire application 11 displays, for example, “Please enter a branch destination page setting with a number of 1 or more” as an error message.

  In the range check of the branch destination page, it is checked whether the branch destination page is input with a page number after the display page. This is because it is not possible to transition to the previous page. FIG. 11 is an image diagram showing a range check of a branch destination page. For example, transition from page 3 to page 2 is not possible.

  For example, when “2 pages” is input as the branch destination page of the display page “3 pages”, the management Web questionnaire application 11 displays an error message. The management Web questionnaire application 11 displays “Please enter a page larger than the question display page for the branch destination page” as an error message.

  In the branch destination page existence check, it is checked whether a branch destination page exists. For example, the management Web questionnaire application 11 displays “Please enter a value that exists on the question display page for the branch destination page” as an error message.

  As described above, the questionnaire system according to the present invention can be used for collecting customer information on a Web site, such as inquiry, questionnaire, and customer registration. In the questionnaire system according to the present invention, it is possible to dynamically create a questionnaire of a plurality of pages, not just a one-page questionnaire, and determine the next transition destination as a different page depending on the answer contents of the question.

  The present invention is not limited to the specifically disclosed embodiments, and various modifications and changes can be made without departing from the scope of the claims.

  The Web application server 10 is an example of a questionnaire device. The management Web questionnaire application 11 is an example of a questionnaire creation function providing unit. The public web questionnaire application 12 is an example of a questionnaire response function providing means. The Notes server 20 is an example of a groupware server.

It is a block diagram of one Example of the questionnaire system by this invention. It is a block diagram of one Example of a web application server. It is a flowchart which shows the creation work of a collection form. It is a flowchart which shows a branch setting. It is an image figure which shows an example of a page transition. It is an image figure showing a mode that page transition is changed with the content which responded. It is an image figure of UI for making a creator control page transition. It is an image figure showing the range check of a transition destination page. It is an image figure showing the logic check of a transition destination page. It is an image figure of an example of UI which performs branch setting. It is an image figure showing the range check of a branch destination page.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Web application server 11 Management Web questionnaire application 12 Public Web questionnaire application 13 Common DB / LDAP operation module 20 Notes server 21 Notes DB
22 Agent 30 Web client 31 Web browser 40 Web server 50 Notes client 60 Account management server 61 LDAP
70 Database server 71 Management DB
72 DB for release
80, 90 Network 101 Input device 102 Output device 103 Drive device 104 Auxiliary storage device 105 Memory device 106 Arithmetic processing device 107 Interface device 108 Recording medium 109 Bus

Claims (6)

A questionnaire device for conducting a questionnaire by a computer,
A survey creation function providing means for providing a survey creation function to a creator who creates a survey,
A survey response function providing means for providing a survey response function to respondents who respond to the survey,
The questionnaire creating function providing means is a questionnaire creating means for causing the creator to create a questionnaire composed of a plurality of pages;
Check means for checking page transition of a questionnaire composed of a plurality of pages created by the creator;
An error message output unit that outputs an error message based on a check result by the check unit.   2. The questionnaire apparatus according to claim 1, wherein the questionnaire creation function providing means instructs the groupware server to execute an examination approval flow for the contents of the questionnaire created by the creator.   2. The questionnaire apparatus according to claim 1, wherein the questionnaire creating means sets a page transition of a questionnaire composed of a plurality of pages for each answer of a question by branch setting. A questionnaire system having a questionnaire device for conducting a questionnaire and a groupware server for executing an examination approval flow,
The questionnaire device
A survey creation function providing means for providing a survey creation function to a creator who creates a survey,
A survey response function providing means for providing a survey response function to respondents who respond to the survey,
The questionnaire creating function providing means is a questionnaire creating means for causing the creator to create a questionnaire composed of a plurality of pages;
Check means for checking page transition of a questionnaire composed of a plurality of pages created by the creator;
An error message output means for outputting an error message based on a check result by the check means. The questionnaire creation function providing means instructs the groupware server to execute an examination approval flow for the contents of the questionnaire created by the creator,
5. The questionnaire system according to claim 4, wherein the groupware server executes the examination approval flow based on an instruction from the questionnaire creation function providing means. A questionnaire creation method for a questionnaire apparatus for conducting a questionnaire,
A survey creation step that allows the creator of the survey to create a multi-page survey;
A check step of checking a page transition of a questionnaire composed of a plurality of pages created by the creator;
And an error message output step for outputting an error message based on the result of the check.

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