JP2008134752A - Waiting room information system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To respond to a request from a patient who wants to know waiting time and order, and from a hospital which wants to eliminate the congestion in a waiting room and a parking lot and to reduce a load on medical administration, since there are problems that the patient waiting for medical care waits for long time in the waiting room and the parking lot is congested, etc. <P>SOLUTION: When a waiting room information system Wait-Less is adopted, waiting information can be displayed on a large display, congestion information and waiting time can be confirmed with a portable phone, an order notifying mail is distributed to the portable phone, and the patient in temporarily outing is automatically recalled. The order of patients can be managed with a computer and fed-back in real time in response to medical care end time. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  According to the present invention, the newly developed package software “Wait-Less” provides patients with efficient waiting room management and helps improve customer satisfaction.

The hospital was waiting for a long time, I couldn't plan on going to the hospital, the parking lot was full and the neighborhood was inconvenienced.
JP 2002-73804 A

From the patient's perspective, the patient must first wait in the waiting room from reception to examination. Next, if you want to go somewhere while waiting, you don't know when to go back. From the hospital side, there are too many patients waiting in the waiting room, so there is a tendency for parking and other problems.

  In the present invention, waiting information can be displayed on a large display, and the order and waiting time of patients can be known. Various information can be provided by telop. In addition, the main feature is that the waiting time can be confirmed from the consultation reception, and further, the patient can check the congestion information and the waiting time from the mobile phone on the net.

The present invention reduces congestion in waiting rooms and parking lots, and reduces complaints and dissatisfaction with patients and neighbors. Furthermore, there is an advantage that hospital and hospital infections can be prevented by reducing the burden on nurses and medical staff and shortening the waiting time.

  The “waiting room system” using the network is a system group that comprehensively produces a place where the most people gather in the hospital.

  FIG. 1 shows an information function. An information board using a large display can display the patient order on the display in real time. In addition, various information such as closed days and vaccination information can be easily displayed, and DVDs and image data can also be broadcast.

  FIG. 2 shows the communication function. The congestion status can be confirmed via the Internet from a PC or mobile phone. Using the CTI function, it is possible to handle automatic telephone calls. Deliver order notification mail to mobile mail, and can automatically recall when going out temporarily.

  FIG. 4 shows the ordering function. The order of patients can be managed by computer. Feedback in real time according to the end time of medical treatment. Furthermore, because it is an advanced function system that uses ASP, it can be easily expanded according to the number of clinical departments and can be connected to multiple displays.

It is the figure which showed the information function. Example 1 It is the figure which showed the communication function. (Example 2) It is a figure of automatic delivery of mail. (Example 2) It is the figure which showed the ordering function. (Example 3)

Claims (4)

    Information function     Ordering function Communication function Advanced functions