JP2008123379A - Operation history recording program, working history display program, and working history display device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an operation history recording system 10 capable of making a worker execute surely setting for a computer, and capable of storing history data in a setting operation by the worker, as data having high evidence competency. <P>SOLUTION: The operation history recording system 10 of the present invention displays procedure information indicating a procedure of the setting operation on a display device 13, in setting work for setting objective equipment 20, collects history information of the setting operation by the worker 15, and acquires certification information for the collected history information, from an outside certification institute. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a technique for recording a history of setting operations performed on a computer.

  When a person sets a parameter in a computer or the like, an input error may occur. In order to avoid this, Patent Document 1 discloses a technique for automatically navigating operations in operations such as setting changes.

  By the way, when an operator performs a computer setting operation at a customer or the like, the worker writes that the setting operation has been performed reliably, for example, on a check sheet listing items to be set. In some cases, the customer confirms the completion of the work.

JP-A-9-319710

  By the way, when there are many setting items, an operator may perform setting operations for many setting items, and then fill in a check sheet. In extreme cases, the results may be entered on the check sheet after all work is completed. In such a case, since it takes a long time from the setting operation to filling in the check sheet, the operator may lose the memory of whether or not the setting operation has actually been performed.

  Furthermore, when the technique of Patent Document 1 is used, there is a sense of security that setting mistakes do not occur if operation is performed according to navigation. In addition, there is a sense of relief that the work has been completed when the work is completed, and the operator fills in all the settings at once without confirming each setting item in the check sheet. There is. For this reason, there is a case where the fact that the setting is completed is entered in the check sheet even though the setting operation is not actually performed, and the actual setting content may not match the description content of the check sheet.

  In addition, it may be possible to leave all input information input by the operator in the setting operation as history data. However, as the number of setting items increases, the amount of data increases. For this reason, it is not realistic to confirm all the input information one by one at the end of the work, and if there is a problem with the operation of the computer at a later date, the history data is analyzed. However, since there is no evidence that the history data has not been tampered with, it may be difficult to clarify the responsibilities with history data alone.

  The present invention has been made in view of the above circumstances, and an object of the present invention is to enable the setting of a computer to be performed with certainty and to store setting operation history data as data having a high evidence ability. There is to do.

  In order to solve the above-described problem, the operation history recording program of the present invention displays procedure information indicating the procedure of the setting operation on the display device, collects the history information of the setting operation of the user, and proves the collected history information. Obtain information from an external certification authority.

  For example, the present invention is an operation history recording program that causes a computer to function as an operation history recording device that records a history of setting operations performed on the computer. Is stored in association with a setting ID for identifying each setting operation, and operation information for guiding the setting operation to the user by displaying procedure information corresponding to one of the setting IDs on the display device. Means, information displayed on the display device, and work history collection means for acquiring information input from the user via the input device and storing it in the work history storage means as work history information, and in the work information storage means When the setting operation corresponding to all the procedure information is executed, the certification information for the work history information in the work history storage means is It is made to function as certification information acquisition means for acquiring from a certification authority to provide an operation history recording program characterized.

  According to the operation history recording program of the present invention, the operator can be surely set the computer, and the history data of the setting operation by the operator can be saved as data having high evidence ability. .

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 is a system configuration diagram showing a configuration of an operation history recording system 10 according to an embodiment of the present invention. The operation history recording system 10 includes a center server 30, and an operation history recording program incorporated in the setting target device 20 in the customer system 12 navigates the setting work for the setting target device 20 to the worker 15.

  Further, the operation history recording program incorporated in the setting target device 20 records the operation during the setting work by the worker 15 as a work history, and after the setting work is completed, from an external certification authority via the network 11 such as the Internet. Certification information (for example, a time stamp with a certificate) corresponding to the work history information is acquired. Then, the operation history recording program incorporated in the setting target device 20 transmits the work history information to the center server 30 together with the corresponding certification information.

  FIG. 2 is a block diagram illustrating an example of a detailed functional configuration of the setting target device 20. The setting target device 20 includes a work information storage unit 21, a work information acquisition unit 22, an operation guide unit 23, a setting information confirmation unit 24, a work history collection unit 25, a work history storage unit 26, and a certification information acquisition unit 27.

  When the work information acquisition unit 22 is instructed to start a setting operation together with a customer ID for identifying a customer from the worker 15 via the input device 14 such as a keyboard or a mouse, the work information including the customer ID An acquisition request is transmitted to the center server 30 via the network 11. Then, the work information acquisition unit 22 reads a procedure information file including information indicating the procedure of the setting operation, a setting information file including a value to be set in the setting target device 20, and a value set in the setting target device 20. The work information including the confirmation command file including the confirmation command is acquired, and the acquired work information is stored in the work information storage unit 21.

  The work information storage unit 21 stores a procedure information file 210, a setting information file 211, and a confirmation command file 212. In the procedure information file 210, for example, as shown in FIG. 3, a setting item 2101 and a plurality of operation explanations 2102 which are explanations of setting operations are stored in association with setting IDs 2100 for identifying the respective setting operations. The In the example illustrated in FIG. 3, a plurality of operation descriptions 2102 are descriptions of setting operations that should be executed earlier toward the left, and descriptions of setting operations that should be executed later as the right.

  For example, as illustrated in FIG. 4, setting information 2111 that is a value to be set in the setting target device 20 is stored in the setting information file 211 in association with the setting ID 2110. For example, as shown in FIG. 5, a confirmation command 2121 for reading a value set in the setting target device 20 is stored in the confirmation command file 212 in association with the setting ID 2120.

  When the work information is stored in the work information storage unit 21, the setting information confirmation unit 24 records a check result indicating whether or not a value to be set is set for each setting ID 2100 in the procedure information file 210. An area for this is secured on the memory in the setting target device 20. Then, the setting information confirmation unit 24 selects the setting ID with the smallest number.

  Next, the setting information confirmation unit 24 extracts the setting information corresponding to the selected setting ID from the setting information file 211 and sends a confirmation command corresponding to the setting ID from the confirmation command file 212 in the work information storage unit 21. Extract. Then, the setting information confirmation unit 24 reads the current setting content of the setting item corresponding to the setting ID by executing the extracted confirmation command.

  When the read setting content is the same as the setting information extracted from the setting information file 211, the setting information confirmation unit 24 stores information indicating the completion of setting in the memory area of the check result corresponding to the setting ID. The fact is recorded in the work history storage unit 26. Then, the setting information confirmation unit 24 selects the setting ID having the smallest number among the setting IDs in which the information indicating the completion of setting is not stored in the check result.

  On the other hand, if the read setting content is different from the setting information extracted from the setting information file 211, the setting information confirmation unit 24 holds the read setting content and also reads the setting information extracted from the setting information file 211. The operation guide unit 23 is notified of the information and the selected setting ID.

  The setting information confirmation unit 24 executes and reads the confirmation command corresponding to the setting ID every time an operation signal (signal indicating keyboard switch press, mouse button click, etc.) is received from the input device 14. It is determined whether the set content matches the setting information extracted from the setting information file 211.

  When the read setting content matches the setting information extracted from the setting information file 211, the setting information confirmation unit 24 stores information indicating the completion of setting in the memory area of the check result corresponding to the setting ID, and the check result One setting ID in which information indicating the completion of setting is not stored is selected.

  On the other hand, when the read setting content is different from the setting information extracted from the setting information file 211, the setting information confirmation unit 24 reads the setting information read, the setting information extracted from the setting information file 211, the selected setting ID, and the input device. The operation guide unit 23 is notified of data indicating the signal received from 14.

  When the information indicating the completion of setting is stored in the check results of all setting IDs, the setting information confirmation unit 24 determines that the setting operation for all setting items is completed, and notifies the work history collection unit 25 and the fact to that effect. The certification information acquisition unit 27 is notified.

  When the setting information, the current setting content corresponding to the setting ID, and the setting information corresponding to the setting ID are notified from the setting information confirmation unit 24, the operation guide unit 23 corresponds to the notified setting ID. The setting item to be set and a plurality of operation descriptions are read from the procedure information file 210.

  Then, the operation guide unit 23 superimposes the read setting item and the plurality of operation descriptions, the current setting content corresponding to the setting ID, and the setting information corresponding to the setting ID on the image displayed on the display device 13. Then, for example, an operation guidance screen 50 configured as shown in FIG. 6 is displayed on the display device 13.

  In the example shown in FIG. 6, a pop-up 51 is superimposed on the image displayed on the display device 13. In the pop-up 51, a setting item name 52, a setting value 53 to be set, a current value 54 that is the current setting content, a state 55, and an operation procedure 56 are displayed. In the operation procedure 56, a plurality of operation descriptions are displayed so that the order of the operations can be understood so that the operation to be operated earlier is located on the upper part of the screen.

  The work history collection unit 25 starts a process of capturing a screen displayed on the display device 13 as a moving image when the worker 15 is instructed via the input device 14 to start a setting operation. The captured moving image data is stored in the work history storage unit 26. When the completion of the setting operation is notified from the setting information confirmation unit 24, the work history collection unit 25 ends the capture of the moving image.

  Further, when the operation history collection unit 25 receives an operation signal from the input device 14, the work history collection unit 25 captures an image displayed on the screen of the display device 13 as a still image, and data indicating the operation signal received from the input device 14. These data are stored in the work history storage unit 26 together with the recording time.

  For example, as illustrated in FIG. 7, the work history storage unit 26 receives content 261 that is data indicating an operation signal input from the input device 14 and an operation signal for each type 260 for identifying an operation input. The still image file name 262 obtained by capturing the screen displayed on the display device 13 as a still image, the recording time 263 that is the time when the still image file name 262 was captured, and the information to be set by the setting information confirmation unit 24 are set. The check result 264 indicating that the image is displayed, and the moving image file name 265 obtained by capturing the image displayed on the screen of the display device 13 during the setting operation are stored.

  When the setting information confirmation unit 24 is notified of the completion of the setting operation, the certification information acquisition unit 27 calculates a hash value using all data in the work history storage unit 26 as work history information. Then, the certification information acquisition unit 27 acquires certification information such as a time stamp for the hash value from the certification authority by transmitting the calculated hash value to an external certification authority via the network 11. Then, the certification information acquisition unit 27 transmits all the work history information and the customer ID in the work history storage unit 26 together with the acquired certification information to the center server 30 via the network 11.

  FIG. 8 is a block diagram illustrating an example of a detailed functional configuration of the center server 30. The center server 30 includes a work information providing unit 31, a work information storage unit 32, a work history acquisition unit 33, and a work history storage unit 34.

  For example, as shown in FIG. 9, the work information storage unit 32 stores a work information table 320 for each customer. Each work information table 320 stores a customer ID 321 for identifying a customer, a procedure information file 322, a setting information file 323, and a confirmation command file 324. Since the procedure information file 322, the setting information file 323, and the confirmation command file 324 in the work information storage unit 32 are the same as those described with reference to FIGS. 3 to 5, detailed description thereof is omitted here.

  When the work information providing unit 31 receives a work information acquisition request including a customer ID from the setting target device 20, the procedure information file 322, the setting information file 323, and the confirmation command file corresponding to the specified customer ID 324 is extracted from the work information storage unit 32 and provided to the setting target device 20 that has transmitted the work information acquisition request. The work information providing unit 31 has a function of authenticating the setting target device 20 that has transmitted the work information acquisition request, and processes the work information acquisition request from the setting target device 20 that has been successfully authenticated. Good.

  When the work history acquisition unit 33 receives a customer ID, work history information, and certification information from the setting target device 20 via the network 11, the work history acquisition unit 33 receives the received customer history information and certification information. And stored in the work history storage unit 34.

  The work history storage unit 34 stores a work history table 340 for each customer, for example, as shown in FIG. Each work history table 340 stores a customer ID 341, a work history file 342, and certification information 343. Since the work history file 342 and the certification information 343 in the work history storage unit 34 are the same as those described with reference to FIGS. 2 and 7, detailed description thereof is omitted here.

  Next, the work history display device 40 that displays the work history information collected by the setting target device 20 and stored in the center server 30 will be described. FIG. 11 is a block diagram illustrating an example of a detailed functional configuration of the work history display device 40. The work history display device 40 includes a work history storage unit 41, a work history acquisition unit 42, a work history reproduction unit 43, and a certification information verification unit 44.

  When the work history acquisition unit 42 receives a work history display instruction including a customer ID from a user via an input device such as a mouse or a keyboard, the work history acquisition unit 42 sends a work history acquisition request including the customer ID to the network 11. To the center server 30 via At this time, the work history acquisition unit 42 may execute an authentication process with the center server 30.

  Then, the work history acquisition unit 42 acquires the work history information and certification information from the center server 30 and stores them in the work history storage unit 41. The work history storage unit 41 stores work history information and certification information acquired by the work history acquisition unit 42. The work history information and certification information stored in the work history storage unit 41 are the same as those described in FIG.

  The certification information verification unit 44 confirms the validity of the certificate included in the certification information with an external certification authority when the work history information and certification information are stored in the work history storage unit 41. When the validity of the certification information is confirmed, the certification information verification unit 44 calculates a hash value from the work history information in the work history storage unit 41 and compares it with the hash value included in the certification information, It is determined whether or not the work history information has been tampered with, and the determination result is output to the work history reproducing unit 43.

  When the work history reproducing unit 43 receives the determination result of the proof information from the proof information verification unit 44 and indicates that the determination result is not falsified, the work history reproduction unit 43 displays the work history information in the work history storage unit 41 as follows. For example, an operation history reproduction screen 60 configured as shown in FIG. 12 is displayed on the display device.

  In the example illustrated in FIG. 12, the operation history reproduction screen 60 includes an image display unit 610 on which a still image or a moving image of work history information is displayed, in synchronization with the image displayed in the image display unit 610. The time display area 608 indicating the time when the image displayed on the image display unit 610 is captured, the input history display area 609 indicating data input at the time in the time display area 608, and the operation history reproduction screen 60 are displayed. Operation buttons 600 to 607 for controlling information to be displayed are displayed.

  When the operation buttons 600 to 607 displayed on the operation history reproduction screen 60 are operated through the input device, the work history reproduction unit 43 displays the location of the work history information instructed by the operation on the display device. .

  FIG. 13 is a flowchart illustrating an example of the operation guidance process executed by the setting target device 20. For example, by accepting a work information acquisition request including a customer ID from the worker 15 via the input device 14, the setting target device 20 starts the process shown in this flowchart.

  First, the work information acquisition unit 22 acquires work information including a procedure information file, a setting information file, and a confirmation command file from the center server 30 via the network 11 and stores the work information in the work information storage unit 21 (S100). . Then, the work history collection unit 25 starts processing to capture the screen displayed on the display device 13 as a moving image (S101).

  Next, the setting information confirmation unit 24 sets an area for recording a check result indicating whether or not a value to be set is set for each setting ID 2100 in the procedure information file 210 in the setting target device 20. Secure on memory. Then, the setting information confirmation unit 24 selects the setting ID with the smallest number among the setting IDs that do not store OK indicating that the value to be set is set in the check result (S102). .

  Next, the setting information confirmation unit 24 extracts the setting information corresponding to the selected setting ID from the setting information file 211 and sends a confirmation command corresponding to the setting ID from the confirmation command file 212 in the work information storage unit 21. Extract. Then, the setting information confirmation unit 24 reads the current setting content of the setting item corresponding to the setting ID by executing the extracted confirmation command (103).

  Then, the setting information confirmation unit 24 determines whether or not the read setting content is equal to the setting information extracted from the setting information file 211 (S104). When the read setting content is the same as the setting information extracted from the setting information file 211 (S104: Yes), the setting information confirmation unit 24 executes the process shown in step S112.

  When the read setting content is different from the setting information extracted from the setting information file 211 (S104: No), the setting information confirmation unit 24 holds the read setting content and also reads the read setting content and the setting information file 211. The setting information extracted from the information and the selected setting ID are notified to the operation guide unit 23. The operation guidance unit 23 displays the information notified from the setting information confirmation unit 24 and the procedure information on the display device 13 as a screen having the configuration described with reference to FIG. 6 (S105).

  Next, the work history collection unit 25 determines whether or not there is an input operation by determining whether or not there is an operation signal from the input device 14 (S106). When there is no input operation (S106: No), the work history collection unit 25 repeats Step S106 until an input operation is detected.

  When the input operation is detected (S106: Yes), the work history collection unit 25 records the contents of the input operation in the work history storage unit 26 (S107), and the setting information confirmation unit 24 sets the setting ID selected in step S102. A confirmation command corresponding to is executed to read the current setting contents (S108). In step S107, the work history collection unit 25 records the screen when the input operation is performed in the work history storage unit 26 as a still image.

  Next, the setting information confirmation unit 24 determines whether or not the read setting content is different from the setting content read in step S103 (S109). When the read setting content is the same as the setting content read in step S103 (S109: No), the work history collection unit 25 executes the process shown in step S106 again.

  When the read setting content is different from the setting content read in step S103 (S109: Yes), the setting information confirmation unit 24 determines whether or not the read setting content matches the setting information in the setting information file 211. Determine (S110). If they do not match (S110: No), the setting information confirmation unit 24 causes the operation guide unit 23 to display that the setting item is not set (S111), and the work history collection unit 25 again performs the processing shown in step S106. Execute.

  When the read setting content matches the setting information in the setting information file 211 (S110: Yes), the setting information confirmation unit 24 adds information indicating the completion of setting to the check result corresponding to the setting ID selected in step S102. It is stored (S112), and it is determined whether information indicating the completion of setting is stored in the check results of all setting items (S113). When there is a setting item in which the information indicating the completion of setting is not stored in the check result (S113: No), the setting information confirmation unit 24 executes the process shown in step S102 again.

  When information indicating completion of setting is stored in the check results of all the setting items (S113: Yes), the setting information confirmation unit 24 stops capturing the moving image by the work history collection unit 25 (S114), and performs the setting operation. Is notified to the certification information acquisition unit 27.

  Next, the proof information acquisition unit 27 calculates a hash value using all data in the work history storage unit 26 as work history information (S115). Then, the certification information acquisition unit 27 acquires certification information such as a time stamp for the hash value from the certification authority by transmitting the calculated hash value to an external certification authority via the network 11 (S116). Then, the proof information acquisition unit 27 transmits all the work history information and customer ID in the work history storage unit 26 together with the acquired proof information to the center server 30 via the network 11 (S117). The device 20 ends the process shown in this flowchart.

  FIG. 14 is a flowchart illustrating an example of a work history reproduction process executed by the work history display device 40. For example, by accepting a work history instruction request including a customer ID from the user via the input device, the work history display device 40 starts the processing shown in this flowchart.

  First, the work history acquisition unit 42 acquires a work history information and certification information from the center server 30 by transmitting a work history acquisition request including a customer ID to the center server 30 via the network 11, and stores the work history. Store in the unit 41 (S200).

  Next, the certification information verification unit 44 confirms the validity of the certificate included in the certification information in the work history storage unit 41 with an external certification authority (S201). When the validity of the certification information is confirmed, the certification information verification unit 44 calculates a hash value from the work history information in the work history storage unit 41 and compares it with the hash value included in the certification information, It is determined whether or not the work history information has been tampered with (S202).

  If the hash value calculated from the work history information in the work history storage unit 41 is different from the hash value included in the certification information, the certification information verification unit 44 determines that the work history information has been falsified (S202: No). ), And notifies the work history reproducing unit 43 to that effect. The work history reproducing unit 43 displays on the display device that the work history information is different from the data at the time of setting work (S207), and the work history display device 40 ends the processing shown in this flowchart.

  On the other hand, if the hash value calculated from the work history information in the work history storage unit 41 is the same as the hash value included in the certification information, the certification information verification unit 44 determines that the work history information has not been tampered with. (S202: Yes), the work history reproduction unit 43 is instructed to display the work history information in the work history storage unit 41. The work history playback unit 43 displays the screen shown in FIG. 12 and starts playback of a moving image (S203).

  If there is a corresponding operation item at the reproduction time of the work history information (S204: Yes), the input contents and still image of the operation item are displayed (S205). When the reproduction of the work history information is finished (S206: Yes), the work history display device 40 finishes the process shown in this flowchart.

  Note that FIG. 14 does not describe the process of changing the display location of a moving image or a still image according to an operation from the user via the input device, but this is the same as that of normal image browsing software. Therefore, the description is omitted.

  FIG. 15 is a diagram illustrating an example of a hardware configuration of a computer 70 in which the functions of the setting target device 20, the center server 30, or the work history display device 40 are realized. The computer 70 includes a central processing unit (CPU) 71, a random access memory (RAM) 72, a read only memory (ROM) 73, an external storage device 74, a communication interface 75, an input / output interface 76, and a media interface 77.

  The CPU 71 operates based on a program stored in the ROM 73 or the external storage device 74 and controls each part. The ROM 73 or the external storage device 74 stores a boot program executed by the CPU 71 when the computer 70 is started up, an application program, a program depending on the hardware of the computer 70, data used by the CPU 71, and the like.

  The communication interface 75 provides the data received from the other computer 70 or the like via the network 11 to the CPU 71 and transmits the data generated by the CPU 71 to the other computer 70 or the like via the network 11.

  The CPU 71 controls an input device such as a keyboard and a mouse via the input / output interface 76 and acquires data from the input device via the input / output interface 76. Further, the CPU 71 controls a display device such as an LCD (Liquid Crystal Display) via the input / output interface 76 and outputs the generated data to the display device via the input / output interface 76.

  The media interface 77 reads a program or data stored in the recording medium 78 and provides it to the CPU 71, the RAM 72, and the like. A program provided to the CPU 71 via the RAM 72 is stored in the recording medium 78. The program is read from the recording medium 78 via the media interface 77, installed in the computer 70 via the RAM 72, and executed by the CPU 71.

  When the computer 70 functions as the setting target device 20, the data in the work information storage unit 21 and the work history storage unit 26 is stored in the ROM 73 or the external storage device 74. When the computer 70 functions as the center server 30, the data in the work information storage unit 32 and the work history storage unit 34 is stored in the ROM 73 or the external storage device 74. When the computer 70 functions as the work history display device 40, data in the work history storage unit 41 is stored in the ROM 73 or the external storage device 74.

  When the computer 70 functions as the setting target device 20, the program installed and executed on the computer 70 includes the work information storage unit 21, the work information acquisition unit 22, the operation guide unit 23, and the setting information confirmation unit 24. , And function as a work history collection unit 25, a work history storage unit 26, and a certification information acquisition unit 27, respectively.

  Further, when the computer 70 functions as the center server 30, a program installed and executed on the computer 70 includes the work information providing unit 31, the work information storage unit 32, the work history acquisition unit 33, and the work history. Each of them functions as the storage unit 34.

  When the computer 70 functions as the work history display device 40, a program installed and executed on the computer 70 includes the work history storage unit 41, the work history acquisition unit 42, the work history reproduction unit 43, and It functions as the proof information verification unit 44.

  The computer 70 reads these programs from the recording medium 78 via the media interface 77 and executes them, but as another example, the computer 70 acquires these programs from other devices via the network 11. May be. The recording medium 78 read via the media interface 77 is, for example, an optical recording medium such as DVD or PD, a magneto-optical recording medium such as MO, a tape medium, a magnetic recording medium, or a semiconductor memory.

  The embodiment of the present invention has been described above.

  As is clear from the above description, according to the operation history recording system 10 of the present embodiment, the operator can be surely set the customer setting target device 20, and the setting operation by the operator can be performed. Historical data can be saved as data with high evidence capabilities.

  As mentioned above, although this invention was demonstrated using embodiment, the technical scope of this invention is not limited to the range as described in embodiment mentioned above. It will be apparent to those skilled in the art that various modifications or improvements can be made to the above-described embodiment. Furthermore, it is apparent from the scope of the claims that the embodiments added with such changes or improvements can be included in the technical scope of the present invention.

1 is a system configuration diagram illustrating a configuration of an operation history recording system 10 according to an embodiment of the present invention. 3 is a block diagram illustrating an example of a detailed functional configuration of a setting target device 20. FIG. It is a figure which shows an example of the data structure of the procedure information file. 6 is a diagram illustrating an example of a data structure of a setting information file 211. FIG. 6 is a diagram illustrating an example of a data structure of a confirmation command file 212. FIG. 5 is a diagram illustrating an example of an operation guidance screen 50. FIG. 3 is a diagram illustrating an example of a data structure in a work history storage unit 26. FIG. 3 is a block diagram illustrating an example of a detailed functional configuration of a center server 30. FIG. 4 is a diagram illustrating an example of a data structure in a work information storage unit 32. FIG. 4 is a diagram illustrating an example of a data structure in a work history storage unit 34. FIG. 3 is a block diagram illustrating an example of a detailed functional configuration of a work history display device 40. FIG. 6 is a diagram illustrating an example of an operation history reproduction screen 60. FIG. 5 is a flowchart illustrating an example of operation guidance processing executed by a setting target device 20. 4 is a flowchart illustrating an example of a work history reproduction process executed by a work history display device 40. It is a figure which shows an example of the hardware constitutions of the computer 70 by which the function of the setting object apparatus 20, the center server 30, or the work history display apparatus 40 is implement | achieved.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 ... Operation history recording system, 11 ... Network, 12 ... Customer system, 13 ... Display device, 14 ... Input device, 15 ... Worker, 20 ... Setting object Equipment, 21 ... Work information storage unit, 210 ... Procedure information file, 2100 ... Setting ID, 2101 ... Setting item, 2102 ... Operation explanation, 211 ... Setting information file, 2110 .. Setting ID, 2111... Setting information, 212... Confirmation command file, 2120... Setting ID, 2121... Confirmation command, 212. 23 ... Operation guidance part, 24 ... Setting information confirmation part, 25 ... Work history collection part, 26 ... Work history storage part, 260 ... Type, 261 ... Contents, 262 ...・ Still image file 263 ... recording time, 264 ... check result, 265 ... video file name, 27 ... certification information acquisition unit, 30 ... center server, 31 ... work information provision unit, 32 ... Work information storage unit, 320 ... Work information table, 321 ... Customer ID, 322 ... Procedure information file, 323 ... Setting information file, 324 ... Confirmation command file, 33 ... work history acquisition unit, 34 ... work history storage unit, 340 ... work history table, 341 ... customer ID, 342 ... work history file, 343 ... certification information, 40 .. Work history display device 41... Work history storage unit 42... Work history acquisition unit 43... Work history reproduction unit 44. 51 ... Popup 52 ... Setting item name, 53 ... Setting value, 54 ... Current value, 55 ... Status, 56 ... Operation procedure, 60 ... Operation history reproduction screen, 600 ... Operation button , 601 ... operation buttons, 602 ... operation buttons, 603 ... operation buttons, 604 ... operation buttons, 605 ... operation buttons, 606 ... operation buttons, 607 ... operation buttons, 608 ... Time display area, 609 ... Input history display area, 610 ... Image display section, 70 ... Computer, 71 ... CPU, 72 ... RAM, 73 ... ROM, 74 ... External storage device, 75 ... Communication interface, 76 ... Input / output interface, 77 ... Media interface, 78 ... Recording medium

Claims (9)

An operation history recording program for causing a computer to function as an operation history recording device for recording a history of setting operations performed on the computer,
The computer,
Work information storage means for storing procedure information indicating the procedure of the setting operation in association with a setting ID for identifying each setting operation;
Operation guide means for guiding the user to the setting operation by displaying the procedure information corresponding to any of the setting IDs on a display device;
Information displayed on the display device and information input from a user via the input device are acquired and stored as work history information in the work history storage means; and in the work information storage means When the setting operation corresponding to all the procedure information is performed, the certification information for the work history information in the work history storage means is made to function as certification information acquisition means for acquiring from an external certification authority. Operation history recording program. The operation history recording program according to claim 1,
The work information storage means includes
Setting information indicating a value to be set, and a confirmation command for confirming whether or not the setting information is set are further stored in association with the setting ID;
The computer,
When the setting operation is performed, the setting information to be set by the setting operation and the confirmation command corresponding to the setting information are extracted from the work information storage unit, and the setting operation is performed using the extracted confirmation command. Read the set information, compare the read information and the extracted setting information, to further function as a setting information confirmation means for outputting a comparison result,
The work history collecting means includes
An operation history recording program characterized in that the comparison result by the setting information confirmation means is further included in work history information and stored in the work history storage means. The operation history recording program according to claim 2,
The operation guide means includes
After the comparison result that the setting information to be set by the setting operation matches the information read using the confirmation command is output from the setting information confirmation means, the procedure information corresponding to the unset setting information is displayed. An operation history recording program displayed on the display device. An operation history recording program according to any one of claims 1 to 3,
The computer,
An operation history recording program which further functions as work information acquisition means for acquiring work information including the procedure information from a center server and storing it in the work information storage means. An operation history recording program according to any one of claims 1 to 4,
The certification information acquisition means includes
An operation history recording program, wherein after obtaining certification information for the work history information from an external certification authority, the work history information and the obtained certification information are transmitted to a center server. An operation history recording program according to any one of claims 1 to 5,
The work history collecting means includes
An operation history recording program characterized in that a screen displayed on the display device when a setting operation is performed by a user is acquired as a still image and stored in work history storage means as work history information. An operation history recording program according to any one of claims 1 to 5,
The work history collecting means includes
An operation history recording program characterized in that a screen displayed on the display device is acquired as a moving image from the start to the end of a setting operation by a user and stored as work history information in work history storage means.   A work history display program for causing a computer to function as work history display means for acquiring and displaying work history information generated by a computer executing the operation history recording program according to claim 7.   A work history display device that acquires and displays work history information generated by a computer that executes the operation history recording program according to claim 7.

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