JP2008076647A - Optimum consumable article analysis system, equipment product managing method, consumable article, medium, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a consumable article suitable for usage for every user. <P>SOLUTION: The optimum consumable article corresponding to a pertinent image forming apparatus main body is analyzed by combining working information (using Internet or using at least either of TAG) of a cartridge with investigation information investigated by collecting the cartridge. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to an optimal consumables analysis system, a device product management method, consumables and media, and a program.

  The usage environment and usage patterns of output devices such as printers, copiers, and facsimiles are becoming more and more diversified year by year. For example, there is a usage pattern centering on image output such as photographs from the center of character output, and a usage pattern that is used only once a week to be used in large quantities every day. In addition, these output devices are used in countries all over the world, and the usage environment (temperature, humidity, etc.) is diversified.

  Although this is the situation, it is difficult to accurately determine the usage status and usage environment for each user because of the strong demand for cost reduction from the market. We are developing a business that develops products that do not cause problems in the situation and environment, mass-produces them, reduces costs, and sends them to the world.

For example, Patent Document 1, Patent Document 2, and Patent Document 3 can be cited as conventional examples.
Japanese Patent Laid-Open No. 2002-031988 JP 2002-142071 A Japanese Patent Laid-Open No. 2003-058694

  However, in the above-described conventional mechanism, as the usage environment and usage forms diversify, not all users use the optimal consumables that meet their needs. Further, as the required performance increases, it takes time and cost for development to clear the proposition that no problem occurs under the usage conditions of all users.

  Moreover, even if the manufacturer prepares a plurality of consumables that are in use for a specific output device, all users were in their respective usage situations and environments for the following four reasons: It is not always possible to select the optimal consumer product.

  (1) The user does not necessarily accurately grasp the situation that he is using.

  (2) Even if the user knows the usage status, it is very difficult for the user to select a consumable suitable for the usage method.

  (3) The manufacturer does not necessarily grasp the user's usage and environment individually, and therefore cannot always provide the optimum consumables.

  (4) Since the user's usage environment and usage pattern are not always the same, the optimal user usage environment and usage pattern may not be fully understood in a short period of time.

  The present invention has been made in view of the above-described problems, and an object of the present invention is to provide an optimal consumable used for the output device according to operation information and user needs of the output device used by the user. It is to provide accurately and efficiently without imposing a load on the user.

  The present invention has the following configuration as one means for achieving the above object.

The optimal consumables analysis system according to the present invention has an output device that outputs in accordance with an output signal, and a replaceable consumable that can be output in a state of being built in the output device,
Transmission means for transmitting operation information of the output device to an information processing device connected via the Internet at a predetermined timing;
In the information processing device, receiving means for receiving operation information of the output device;
An identification means for identifying in which output device the consumable was installed and operated;
An inspection means for inspecting the status of a plurality of parts and developer constituting the consumable after the consumable is collected from the user;
Transmitting means for transmitting inspection information of the consumables to the information processing apparatus;
Receiving means for receiving inspection information of the consumables and output device information identified by the identifying means in the information processing apparatus;
Analyzing means for analyzing the optimum consumable for the corresponding output device using the inspection information of the consumable that has been collected and the operation information received via the Internet.

  Analyzes the composition of consumables in consideration of not only the information received via the Internet but also information on the parts that make up the consumables after collection. It becomes possible.

  As described above, in the past, even if we wanted to provide optimal consumables for each user, all users could select the optimal consumables for their usage and environment for the following four reasons: It was not limited.

  (1) The user does not necessarily accurately grasp the situation that he is using.

  (2) Even if the user knows the usage status, it is very difficult for the user to select a consumable suitable for the usage method.

  (3) The manufacturer does not necessarily grasp the user's usage and environment individually, and therefore cannot always provide the optimum consumables.

  (4) Since the user's usage environment and usage pattern are not always the same, the optimal user usage environment and usage pattern may not be fully understood in a short period of time.

  According to the present invention, the consumables are analyzed using the inspection information inspected after the collection of the consumables and the operation information received via the Internet. It has become possible to provide optimal consumables for the output device.

(First embodiment)
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[Network configuration]
FIG. 1 shows a network configuration to which a printer 103 according to an embodiment of the present invention is connected.

  In the figure, reference numeral 100 denotes a network, and lower layer protocols are 10BASE-T standard Ethernet (registered trademark) and TCP / IP protocol LAN (network). The network 100 is connected to a manager (network monitoring terminal), an agent (a component in a management network device such as a host, printer, gateway, or terminal server). The network terminal can exchange an electronic mail to which a mail header having a specification defined in RFC822 is added by an SMTP protocol defined in RFC821.

  In addition, a configuration in which a network manager and an agent (host, printer) are connected by wireless communication is also assumed in the present invention. In such a case, for example, a wireless communication method using a 2.4 GHz band has recently attracted attention. Bluetooth (registered trademark) or the like can be considered. Further, in the present invention, a configuration in which n agent PCs as information processing apparatuses are connected including a computer (not shown) is also assumed.

  A personal computer (agent PC) 101 is connected to the network 100 via a network cable, can execute various programs such as application programs, and converts print data (PDL: PageDescription Language) into a printer language corresponding to the printer. A printer driver with functions is installed. It is assumed that a printer driver corresponding to a plurality of printer languages is assumed.

  A manager 102 is connected to the network 100 via a network cable, and accumulates files used in the network and monitors a use state (operation information) of the network. The manager of this embodiment has a server function for notifying the agent PC of the IP information of the printer (agent printer) 103 on the network and the information of the job received in the buffer.

  An agent printer 103 is an image recording apparatus on the network, and is connected to the network 100 via a network interface.

  As described above, the roles of the manager, the agent PC, and the agent printer are shared to effectively use computers and printers and reduce the burden on the network.

  As another connection configuration of the agent PC and the agent printer, a form in which the agent PC and the agent printer are connected via a predetermined communication cable 203 such as RS-232C or USB is also assumed in the present invention. Note that the functions of the agent PC and the agent printer are the same as those described above, and detailed description thereof is omitted here.

[Information processing equipment overview]
FIG. 3 is a block diagram showing a schematic configuration of a general information processing apparatus, which corresponds to the agent PC 102 of FIG. 1, the agent PC 201 of FIG. 2, the manager 102 (network management single terminal), and the like.

  A CPU 302 is a control unit of the information processing apparatus, and executes an application program, a printer driver program, an OS, a network printer control program, and the like stored in the external storage device 306 or the memory 303 (ROM). Control is performed to temporarily store information, files, and the like necessary for program execution in the RAM of the means 303. The RAM is temporary storage means and functions as a main memory, work area, and the like for the CPU 302. The ROM of the memory means 303 stores various data such as a program such as a basic I / O program, font data used for document processing, and template data.

  Reference numeral 307 denotes a pointing device such as a keyboard or a mouse, which is an instruction input unit. For example, the user instructs the agent PC 101 to input a command of a device control command.

  Reference numeral 307 includes a CRT as a display means, a liquid crystal display, and the like. It is a means for displaying commands input from the input unit 307, printer status information received via the interface 304, and the like. The display of the display unit 308 is realized by the control by the CPU 302 described above.

  Reference numeral 309 denotes a system bus, which is a means for managing the flow of data in the information processing apparatus.

  Reference numeral 304 denotes an interface which is an input / output unit for transmitting / receiving data to / from an external apparatus. The information processing apparatus exchanges data with the external apparatus via a network board which is an interface in this embodiment. For example, by installing an agent on a network board, the agent PC is managed by network software. The interface 304 is not limited to a network board, but includes a general input / output interface.

[Agent printer overview]
FIG. 4 is a block diagram showing a schematic configuration of an agent printer which is a recording apparatus as an example of an output apparatus in the present embodiment. The agent printer refers to an image forming apparatus such as an ink jet printer, an electrophotographic electrophotographic printer, and a copying machine.

  Reference numeral 406 denotes a CPU as control means, which controls the entire recording apparatus. Reference numeral 407 denotes a ROM / RAM as memory means, which includes a control program for controlling the CPU 406 and constant data, destination e-mail address information for transmitting information from the printer, and a buffer for temporarily storing contents of the printer information to be transmitted. . Here, the ROM indicates a non-volatile storage means, and storage means such as EEPROM (Electrically Erasable Programmable Read-Only Memory), FlashMemory, and the like are also assumed in the present invention.

  Reference numeral 408 denotes a display unit, which is a display panel that displays data temporarily stored in the memory unit 407, operation status, and the like. It also has an input function for inputting the operation mode of the agent printer and other various setting values. It is assumed that the display unit 408 is controlled by the CPU 302 described above.

A printer printing unit 402 prints out bitmap data generated by the CPU 406 based on a program stored in the memory means. Here, printing includes printing of graphic images. (Details of printing will be described later)
Reference numeral 404 denotes an input / output interface that transmits / receives data to / from an external device via the interface. The external device includes a manager 102 and an agent printer PC 101 shown in FIG. The information processing apparatus described below, the agent PC 201 in FIG.

  The communication unit 403 is for performing transmission / reception processing of information with an external device, and has a function of executing transmission / reception of electronic mail based on the SMTP protocol on the TCP / IP protocol, for example. By this communication unit 403, the agent printer executes transmission / reception of information to / from the agent PC or an information processing apparatus described later.

  Reference numeral 405 denotes a communication line, which enables communication between the agent printer and the external device via the communication line. The communication line may be wired or wireless.

[Overview of Agent Printer Printing]
Next, a printing method in this embodiment of the agent printer shown in FIG. 4 will be described with reference to FIGS.

  As shown in FIG. 5, the process cartridge C, which is a consumable part of the output device, includes a photosensitive member 1 that is a latent image carrier, charging means 7 for uniformly charging the photosensitive member, and non-contact with the photosensitive member 1. The toner container 4 that is a storage portion of the toner T that is connected to the developing roller 2 and the toner regulating member 5 that are disposed as opposed to the developing means, the cleaning means 8, and the waste removed from the photoreceptor 1 by the cleaning means 8. It is composed of a plurality of parts each having a role such as a waste toner container 9 for containing toner.

  Next, the consumable, that is, the image forming apparatus 14 that is an output device incorporating the process cartridge C is irradiated with laser light 10 corresponding to the image information above the process cartridge C as shown in FIG. A laser scanner 11 and a transfer means 12 facing the photosensitive member 1 are arranged below. In the above configuration, the photosensitive member 1 is uniformly charged by the charging means 7, and the surface thereof is scanned and exposed by the laser beam 10 irradiated from the laser scanner 11, thereby forming an electrostatic latent image of target image information. The electrostatic latent image is visualized as a toner image by the toner T in the toner container 4 attached thereto by an action such as a developing bias applied to the developing roller 2.

  A distance holding member is provided so that a predetermined distance (300 μm) is maintained between the photosensitive member 1 and the developing roller 2. The developing bias overlaps AC and DC. In this embodiment, an insulating magnetic one-component toner is used. The image on the photoreceptor 1 is transferred to the recording paper by the transfer means 12. The recording paper passes through the fixing means 13 to fix the image on the recording paper and is discharged outside the main body.

[Operation information transmission processing procedure]
Next, the operation information transmission procedure will be described with reference to FIG. Note that the processing in each step of the flowchart is realized by the CPU 406 shown in FIG. 4 executing processing based on the program code stored in the memory 407.

  The operation information is transmitted to the information processing apparatus using a predetermined means at a predetermined timing.

As a predetermined timing,
There are cases where the number of printed sheets and the operation time are predetermined, or when the detection sensor of the output device or the consumables shows a change, and it is necessary to set an optimum method depending on the accuracy and purpose required.

  Further, depending on the operation information storage method, the capacity stored in the memory may increase extremely with the operation time. In that case, there is a method of transmitting when the capacity of the information stored in the memory exceeds a predetermined value.

As a predetermined means,
There are methods that use e-mail, methods that directly transfer files to an IP-address specified using FTP, and methods that specify and send URLs on the web. is not.

  In this embodiment, a method is used in which operation information is transmitted to the information processing apparatus using an electronic mail at a timing when the remaining amount detection sensor or the temperature / humidity sensor of the developer included in the consumables changes.

  Details will be described below using the sequence of FIG.

  When the power is turned on (S701), the power-on time is stored (S702), and the printing standby and temperature / humidity confirmation mode is entered (S703).

  If there is no particular change in S704, the process directly returns to S703.

  When the temperature / humidity signal changes in S704, the time and temperature / humidity level (details will be described later) are stored (S705), and the process returns to S703.

  In S704, when the print signal is turned on, the operation information is obtained (in this embodiment, the information obtained during printing is only the developer remaining amount) (S706), and the printing is finished (S707).

  After printing is completed, information on the number of printed sheets, the printing rate, and the driving time is obtained (S708) and stored (S709).

  In S710, if the value of the developer remaining amount detection sensor has not changed, the process returns to S703.

  In S710, if the value of the developer remaining amount detecting sensor has changed, the detected value of the developer remaining amount is stored (S711), the transmission mail address is read (S712), the stored information is read (S713) The body of the mail is created based on the content (S714), the mail is transmitted (S715), and the process returns to S703.

  Although not shown, in this embodiment, time information when the power is turned off is also stored.

  The operation information of the output device in this embodiment includes the number of printed sheets (continuous printing, intermittent printing), printing rate, driving time, usage frequency, power on / off time, usage environment (temperature / humidity), developer remaining amount value. Used. Details are given on the storage method and timing of these values, as well as which part of the consumable part is primarily affected.

Number of prints:
《Memory method, timing》
When the drive does not stop between the previous printing and the current printing (continuous printing) and when it stops (intermittent printing), it counts separately, and after printing is completed, it accumulates and saves past data To do.

《Parts that make up consumables with high degree of involvement, reasons》 Photosensitive material, developer amount In intermittent printing, it takes a long drive time for preparation and reset before and after printing. In some cases, the driving time varies greatly even with the same number of printed sheets. Along with this, the degree of wear of the photosensitive member is also greatly affected, so it is necessary to count separately. By grasping the user's usage status using these values, it is possible to select an optimal photoconductor. Further, it is desirable from the viewpoint of ecology that the consumption of the developer and the consumption of the photoconductor progress to the same level, and it becomes unusable at almost the same timing, which contributes to the setting of the amount of the developer.

Print rate:
《Memory method, timing》
When a latent image is formed by irradiating a photoconductor with a laser scanner, the irradiation time and non-irradiation time in the printing area are counted separately, and accumulated and stored in the past data after printing.

<< Parts that make up consumables with high degree of participation, reasons >> Developer amount, photoconductor The amount of developer used varies depending on the printing rate. Although it is a combination with the above-mentioned optimum photoconductor, it becomes possible to select an optimum amount of developer according to the use situation.

Driving time:
《Memory method, timing》
Accumulate and save past data at the timing after the end of driving, such as when waiting after printing or power-on.

《Parts that make up consumables with high degree of participation, reasons》 Photoconductors, parts that wear and deform due to driving As described in the item of the number of printed sheets, consumables are not only printed but before and after printing. Long drive time is required for preparation and resetting. This time affects not only the photoconductor but also all members that are worn and deformed by driving. However, depending on the characteristics of the material, not only the driving time but also the temperature and humidity at the time of driving may greatly affect the degree of wear.

frequency of use:
《Memory method, timing》
Information such as the current date and time from the start of use, and the cumulative number of used consumables and the amount of developer used are sent to the timing after printing ends, the time information is updated, and the usage information is past Accumulate and save the data.

《Parts that make up consumables with high degree of involvement, reason》 Developer amount, photoconductor Since the situation and performance of all parts that make up consumables change over time, the warranty period is set Yes. Of these, rubbers, developers, and photoreceptors are particularly prone to changes with time.

  Therefore, it is possible to provide a consumable item having an appropriate lifetime according to the use frequency for each user.

Power on / off time:
《Memory method, timing》
The consumable use start time, power off time, and power on time are sequentially transmitted.

<< Parts that make up consumables with a high degree of involvement >> Reasons for developer type, parts that are easily deformed The degree of developer consumption is greatly affected by temperature and humidity. Also, if left in the same state for a long time, some parts may be deformed and the performance may be lowered. When the power supply of the output device is on, the device that controls the temperature and humidity can be operated, and even if there is no output signal, it can be driven a little periodically, but such a measure is used when the power is off For this reason, it is necessary to prepare particularly durable parts for users who often leave the power off.

Operating environment (temperature / humidity):
《Memory method, timing》
4 levels of temperature (less than 15 ° C, 15 ° C to less than 25 ° C, 25 ° C to less than 35 ° C, 35 ° C or more), 4 levels of humidity (less than 10%, 10% to less than 45%, 45 % To less than 80%, more than 80%)), and when it changes beyond that level, information is transmitted and the time of each level is integrated.

<< Parts that make up consumables with high degree of involvement >> Reasons for developing developer types and parts with high environmental dependence The degree of developer consumption is greatly affected by temperature and humidity. In addition to the developer, many parts are strongly affected by temperature and humidity. It is necessary to select a developer and other parts according to the use environment of the user.

Developer remaining value:
《Memory method, timing》
Information is transmitted when the detected value of the developer remaining amount changes.

  By the way, in this embodiment, an electrode is provided in the vicinity of the developing roller, and the remaining amount of developer is measured using the capacitance between the electrode and the developing roller. To do.

  In this sequence, the operation information stored in the memory means (nonvolatile ROM) 407 is basically stored every time a CPU provided in the output device receives a print of a document and completes a series of operations. Will be updated.

  The destination mail address is acquired from, for example, the memory means (ROM) 407, which is a non-volatile storage means provided in the recording device. Further, the operation information is also acquired from, for example, the memory means (ROM) 407 which is a nonvolatile storage means provided in the recording apparatus.

  Also, the present invention assumes a mode in which operation information is stored in an information processing apparatus such as an agent PC that can communicate with the storage device, not the recording apparatus main body.

<Creating email text>
Next, details regarding the creation of the mail text shown in S712 to S715 will be described.

  In this embodiment, it is assumed that the mail template is already stored in the memory means (ROM) 407 and the mail text is created in a format in which only information necessary for the template is added. In addition, a form in which the apparatus body is created from the mail text template is also assumed in the present invention.

  Here, an example of the created mail text is shown in FIG. In the figure, each piece of information is embedded in the header part as supplementary information of the body part of the electronic mail by the CPU 406, and the mail address “xxx @” corresponding to the recording device or the agent PC is stored in the “From” field. “yyy.co.jp” is embedded, and the transmission destination mail address “zzz@---.co.jp” read in S712 of FIG. 7 is embedded in the “To” field. A template for each field has already been embedded in the main text, and fields such as an output device ID number, continuous printing number XX, intermittent printing number XX are embedded in the uppermost field. Information acquired from the memory means (non-volatile ROM) 407 is embedded at the location “◯◯”, and a mail text is generated.

  The transmission mail address destination is an information processing apparatus that is not shown in FIG. 1 but is connected to the outside of the recording apparatus via a predetermined communication line such as the Internet, and can communicate with the information processing apparatus. It has a function of providing service information such as product information and maintenance information, which will be described later, to the user. Specifically, the information processing apparatus is a server provided so as to be able to communicate with the outside through a predetermined communication line such as the Internet via the manager 102 in FIG. 1, and the basic configuration is shown in FIG. Shall be the same as

[Procedure inspection information transmission processing procedure]
Next, the inspection information transmission processing means will be described with reference to FIG.

  First, after the process cartridge, which is a consumable item, has been used, it is sent to the factory.

  In the factory, the inspection described later is performed, and the inspection information is transmitted to the information processing apparatus together with the ID number of the output device.

<Items and methods to be investigated at the time of collection>
Investigation of latent image carrier (shaving amount, deposits, presence or absence and shape of scratches)
“Scraping amount of the surface”: The thickness of the current surface layer is measured, and the difference in the amount of scraping from the time of the new article is used as survey information. (The thickness at the time of a new article is not measured in total. Therefore, the thickness of the same production date and the same lot is used as a representative)
“Surface deposits and scratches”: Basically, visually observe and use the location, shape, amount, etc. as survey information. Regarding the amount and scratches of the deposits, the level is divided into four levels (level 1: none, level 2: slightly, level 3: many, level 4: inferior level), and the level is also used as survey information.

(If there is an adhering material other than toner, an enlarged image taken with an electron microscope or a component analysis result may also be used as survey information, and that information is stored as special information in the survey information.)
Investigation of cleaning materials (rubber hardness, permanent deformation, presence or absence of scratches, shape, dirt, abnormal occurrence history)
“Hardness of rubber part”: The current value and the change value from a new product are used as survey information.

(The hardness at the time of a new article is not measured for all numbers, so the same manufacturing date and the same lot thickness are used as a representative)
“Rubber part is scratched or dirty”: Basically, it is visually observed, and the location, shape, amount, etc. are used as survey information.

  Regarding scratches and dirt, the level is divided into four stages (level 1: none, level 2: slightly, level 3: many, level 4: inferior level), and the level is also used as survey information.

(If there is an adhering material other than toner, an enlarged image taken with an electron microscope or a component analysis result may also be used as survey information, and that information is stored as special information in the survey information.)
“Abnormality occurrence history”: When the elastic member is brought into contact with the latent image carrier as a cleaning member, the elastic member deforms unexpectedly due to the rotational force of the latent image carrier, and the original function is completely eliminated. Although it may not be able to be fulfilled, it is visually confirmed whether or not the abnormal state has occurred and used as survey information.

Investigation of waste toner container (waste toner amount, paper dust type, toner condition)
“Waste toner amount”: The weight of the toner in the waste toner container is measured and used as an investigation result.

“Type of paper dust, state of toner”: Take out the toner and paper dust from the waste toner container, enlarge it with an electron microscope, check the status of the toner, analyze the components of the paper dust, and use it as the survey result. (Remember as special notes)
Investigation of charging members (dirt, charging ability, hardness)
“Dirt of charging member, charging ability”: Basically, it is visually observed, and the occurrence location, shape, amount, etc. are used as survey information. (If the dirt is severe, it is confirmed by actually charging the latent image carrier to see how much charging capability it has with the amount of dirt and use it as survey information.)
Regarding dirt, the level is divided into four stages (level 1: none, level 2: slightly, level 3: many, level 4: inferior level), and the level is also used as survey information.

  “Hardness”: The current value and the change value from a new product are used as survey information.

(The hardness at the time of a new article is not measured for all numbers, so the same manufacturing date and the same lot thickness are used as a representative)
Investigation of developer carrier (surface condition, hardness)
“Surface state of developer carrier”: Ra and Rz representing surface roughness (unevenness) and current and changed values from new are used as survey information. In addition, the toner and the like attached to the surface is visually checked for the place and amount of attachment, and used as survey information.

  Regarding adhesion, the level is divided into four stages (level 1: none, level 2: slightly, level 3: many, level 4: inferior level), and that level is also used as survey information.

Investigation of the member that maintains the distance between the developer carrier and the latent image carrier (toner adhesion, shape)
“Toner adhesion and shape of holding member”: Basically, visual observation is performed, and the location and amount of occurrence and the degree of deformation are used as investigation information. (If the dirt or shape change is severe, the extent to which the distance between the developer carrier and the latent image carrier changes is measured and used as survey information.)
Regarding adhesion, the level is divided into four stages (level 1: none, level 2: slightly, level 3: many, level 4: inferior level), and that level is also used as survey information.

Investigation of developer regulating members (hardness of rubber parts, permanent deformation, presence or absence of scratches and dirt)
“Hardness of rubber part”: The current value and the change value from a new product are used as survey information.

(The hardness at the time of a new article is not measured for all numbers, so the same manufacturing date and the same lot thickness are used as a representative)
“Permanent deformation of the rubber part”: The elastic part is brought into contact with nowhere, and the change in shape at that time is used as investigation information.

  “Rubber part is scratched or dirty”: Basically, it is visually observed, and the location, shape, amount, etc. are used as survey information.

  Regarding scratches and dirt, the level is divided into four stages (level 1: none, level 2: slightly, level 3: many, level 4: inferior level), and the level is also used as survey information.

Investigation of containers and gears (distortion, dirt, shaving)
“Distortion of container”: The degree of deformation of an ideal shape is measured at three locations, top and bottom, left and right, and front and back, and the values are used as survey information.

  “Shaving of gear part”: Enlarged with a microscope, visually confirmed the degree of shaving and used as survey information.

  Regarding the degree of scraping, the level is divided into four stages (level 1: good, level 2: slightly scraped, level 3: much scraped, level 4: poor level), and the level is also used as survey information.

Developer investigation (degree of deterioration, remaining amount)
“Degradation degree of developer”: observed with an electron microscope, and the shape and the level of mixing are used as survey information.

  Regarding the degree of deterioration, the level is divided into four stages (level 1: good, level 2: slight deterioration, level 3: deterioration, level 4: inferior level), and the level is also used as survey information.

  “Remaining amount of developer”: The amount remaining in the container is measured and used as survey information.

[Acquired information]
Next, processing performed in accordance with the operation information transmitted via the manager of FIG. 1, the operation information transmitted from the agent PC, or the operation information transmitted from the agent printer will be described.

  Here, in the information processing apparatus, the transmission information from each printer transferred to the destination address “zzz@---.co.jp” shown in FIG. Aggregate and store in the storage unit.

  The data transferred from the source address is data in the default format described above. By summing up data of known fields in the text, it is possible to sum up known data within a known period for each user.

  Further, when the process cartridge, which is a consumable, is built in and operated in the output device, an ID number that is an identification number of the output device is stored in the storage means.

  Thereafter, after the use of the process cartridge is finished and collected, the above investigation is performed, and the investigation result is transmitted to the information processing apparatus in association with the ID number stored in the storage means.

  In the information processing apparatus, the ID number is used to coordinate with the operation information received via the Internet.

[Analysis method of optimal consumables using operation information and survey information]
Based on the information aggregated as described above, the information processing apparatus analyzes and provides the optimum product information for each individual user.

  In this embodiment, the correspondence table shown in FIG. 10 is used to analyze the optimal parts constituting the consumables and the toner as the developer.

  FIG. 10 shows that the optimal part and developer (horizontal axis) are analyzed from the operation information and inspection information of the parameters shown on the vertical axis. Δ, ○, and ◎ represent the contribution of each parameter and are weighted.

  For example, in the case of a latent image carrier, materials that are resistant to shaving but high in cost, materials that are well-balanced with shaving costs, and materials that are low in cost but weak to shaving are prepared. Is selected.

  In addition, as for the cleaning member, even for the same material, change the shape to change the function greatly, and prepare to change the shape and select the shape to be used according to the user's usage method. Yes.

In the above, we explained the method of analyzing the optimal consumables using the operation information sent and received using the Internet and the inspection information found by collecting and inspecting the actual consumables,
This method does not necessarily use the Internet. For example, similar operation information is stored in the storage means provided in the consumables, and the same effect can be obtained if the operation information is obtained together with the inspection information when collecting the consumables. Is obtained.

  Information can be obtained immediately using the Internet, but if there is a problem with the network line or there is a leak, there is a possibility that the information just before it is used up cannot be sent or received.

  On the other hand, when the operation information is stored in the storage means provided for the consumables, the latest operation information cannot be used for the next consumables analysis because the information cannot be obtained until the consumables are collected. Immediately after it has been used up, it is possible to reliably obtain the operation information immediately before the end of use) in order to use the next consumable before collecting.

When using the survey information collected and investigated according to the situation and operation information obtained using the Internet When using the survey information collected and investigated and the operation information obtained from the storage means It is necessary to use different patterns depending on the situation when using the survey information surveyed in this way and the operation information obtained using the Internet and storage means.

  By storing each correspondence table as described above in the information processing apparatus, product information corresponding to the operation information of the output apparatus can be efficiently provided to the user. The correspondence table in the present invention is not limited to the one described with reference to FIGS. 9 and 10, and a correspondence table for providing various product information and support information is assumed.

(Second embodiment)
The present embodiment is characterized in that the most recent consumables are analyzed by integrating the accumulated past operation information and investigation information, and the latest operation information and investigation information.

  The basic configuration is the same as that of the first embodiment, and only the part for storing information is different.

  An information storage method will be described with reference to FIG.

<Information accumulation method>
FIG. 11 shows how the parameters described in the first embodiment are accumulated.

  Average value: The average value of past information is accumulated.

(Average value per cycle when the life span of a consumable is 1 cycle)
As a result, the average of past operating conditions is calculated.

  Total value: The total value of past information is accumulated.

  Thereby, the history of the corresponding output device is calculated.

  Number of occurrences at each level: The investigation information includes information managed at the occurrence level, and the number of occurrences at each level is accumulated.

(Example: adhesion level 1 → frequency 2 times, level 2 → frequency 3 times, level 3 → frequency 1 time, level 4 → frequency 0 times)
Thereby, the tendency of the generation level can be confirmed.

  Special notes: Accumulated knowledge of visual inspection and physical property analysis.

<Optimum consumables analysis method and action>
Based on this accumulated information, an optimal consumable is analyzed by the same method as in the first embodiment.

  By accumulating each parameter as described above, it is possible to accurately determine the user's usage environment and usage status as it is used, and as a result, the optimal consumable is provided with higher accuracy. It becomes possible.

  In this embodiment, the accumulated information is simply calculated as an average or total time. However, with respect to past operation information and inspection information, information closer to the present is more weighted and the frequency such as the adhesion level is used. When a problem level occurs even once, there is not always one method such as emphasizing the parameters.

(Third embodiment)
The present embodiment is characterized in that the difference between the latest analysis result and the consumable currently used in the corresponding output device is analyzed and a response is made according to the result.

  Details will be described with reference to the flowchart of FIG.

-After the analysis of the optimal consumables is completed (S1201), the optimal part combination is stored in the information processing device (S1202).
-Read and compare combinations of consumable parts currently installed in the corresponding output device from the information processing device (S1203)
・ As a result, if there is no difference, the process is terminated (S1212).
* If there is a difference and it can be handled by changing the sequence of the output device, after confirming with the user, the sequence of the output device is changed using the Internet. (S1207)
(Information at that time is stored in the information processing apparatus) (Details of sequence change will be described later)
* If the sequence of the output device cannot be changed, but it is possible to handle it by the user's usage, the user is requested to change the usage using the Internet (S1210) and the end (S1212)
(Details of usage change will be described later)
* Even if the user's usage changes, we can not respond, but if there is no major problem, the operation will be terminated without any particular action. Is sent (S1211)
(Details on how to communicate to users will be described later)
<Judgment method and response method by sequence change>
In this embodiment, it is determined whether it is possible to cope with the sequence change by the following method.

When transfer efficiency is poor:
Change transfer bias so that transfer can be done without waste.

(The transfer efficiency is calculated from the ratio of the toner usage estimated from the actual toner remaining amount and the actual waste toner amount present in the waste toner container using the following formula. If the value is less than 70%, a strong transfer bias is applied.)
(Transfer efficiency) = 100− (waste toner amount) / (toner usage amount) × 100
(Toner usage) = (initial toner amount) − (remaining toner)
When the distance holding member between the sleeve and the drum is severely deformed:
In order to compensate for the distance increasing with the driving time, the developing bias is changed to improve the developing property.

(In this embodiment, when the distance between the latent image carrier and the developer carrier changes by 10% or more due to deformation of the holding member, the development bias is strongly applied)
When the charging member is very dirty and the charging capacity is weak:
In order to compensate for the increase in dirt and the weakening of the charging capability with the driving time, the charging performance is improved by changing the charging bias.

(In this embodiment, when the charging ability changes by 10% or more, the charging bias is strongly applied)
<Judgment method and response method for user usage change>
When a paper powder component that is poorly fused on the drum and is prone to fusing is detected:
Contact is made via the Internet to refrain from using predetermined transfer paper.

If a large amount of dust or dust is detected:
Contact is made via the Internet to change the location where the output device is used or to increase the cleanliness of the neighborhood.

If the developer is severely degraded:
A notification is sent via the Internet that it is desired to refrain from printing more than 200 sheets continuously so that the temperature inside the machine does not rise too much.

If gears or containers are heavily deformed:
A notification is made via the Internet that a consumable item is contained in a predetermined position or that there is no foreign substance in the output device that prevents the consumable item from being contained in a predetermined position.

<How to determine if a problem occurs>
When the cleaning blade has malfunctioned and cannot perform as expected:
Tell the customer that a problem may occur via the Internet, and promptly send a countermeasure consumable.

When intense fusion occurs on the latent image carrier:
Tell the customer that a problem may occur via the Internet, and promptly send a countermeasure consumable.

When gears are severely shaved or dirty:
Tell the customer that a problem may occur via the Internet, and promptly send a countermeasure consumable.

  In the present embodiment, information such as consumable parts currently built in the [corresponding output device] is received from the information stored in the information processing apparatus during analysis, but the Internet is used. You may receive from the information memorize | stored in the memory | storage means of consumables.

(Fourth embodiment)
The present embodiment is characterized in that an appropriate countermeasure is taken when the analyzed optimum consumable is not incorporated in the [corresponding output device].

  The handling method will be described with reference to FIG.

[Judgment method of whether it is built in the corresponding output device]
As described in the first embodiment, since the optimum configuration is selected for each output device, when it is built in the output device, it is accurately determined whether it is built in [corresponding output device]. It is necessary to judge.

  In this embodiment, the ID number of [corresponding output device] is stored in the consumable, and when the consumable is built in the output device, the output device confirms the ID number in the storage means of the consumable, If the numbers are different, a warning as shown in FIG. 13 is displayed to inform the user.

  In this embodiment, the operation of the output device is stopped until user confirmation is obtained in order to prevent the adverse effects of using a consumable product optimized for another output device.

An example of the structure by which an output device and information processing apparatus are connected via a network. An example of the structure by which an output device and information processing apparatus are connected via a cable. An example of a block diagram of an information processing apparatus. An example of the block diagram of an output device. Sectional drawing of the exchangeable consumable part built in an output device. Sectional drawing of the output device with which the consumable goods shown in FIG. 5 were incorporated. The flowchart which shows one form of a process when an output device transmits operation information with respect to an external device. An example of an email when the output device transmits operation information to an external device. The block diagram which shows the form which transmits test | inspection information to the information processing apparatus from the part which collects consumables. An example of a table for selecting the optimal part from the obtained operation information and inspection information An example of a table showing how to accumulate the obtained operation information and inspection information The flowchart which shows one form of the process after completion | finish of analysis. Example of display when consumables optimized for another output device are built in the output device

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Photoconductor 2 Developing roller 7 Charging means T Developer (toner)
100 Network 101 Agent PC
102 Manager 103 Agent printer

Claims (14)

An output device that outputs in accordance with an output signal, and a replaceable consumable that can be output in a state incorporated in the output device;
Transmission means for transmitting operation information of the output device to an information processing device connected via the Internet at a predetermined timing;
In the information processing device, receiving means for receiving operation information of the output device;
An identification means for identifying in which output device the consumable was installed and operated;
An inspection means for inspecting the status of a plurality of parts and developer constituting the consumable after the consumable is collected from the user;
Transmitting means for transmitting inspection information of the consumables to the information processing apparatus;
Receiving means for receiving inspection information of the consumables and output device information identified by the identifying means in the information processing apparatus;
A consumables analysis system comprising: analysis means for analyzing consumables for a corresponding output device using inspection information of consumables collected after inspection and operation information received via the Internet. In the consumables analysis system according to claim 2,
Consumables have storage means that can be written / read,
In the storage means, at least identification information for identifying which output device was built in and operated, and
The operation information at that time is stored,
Claims comprising inspection information for consumables, operation information received via the Internet, and analysis means for analyzing consumables for the corresponding output device using operation information stored in a storage means that can be written / read. The consumables analysis system according to 1. In the consumables analysis system according to claim 1 or 2,
After collecting the consumables from the user, the inspection result of the consumables that inspected the status of a plurality of parts and the developer constituting the consumables and received in the information processing apparatus via the Internet or / and further written / read Storage means for storing operation information stored in a possible storage means,
The network system according to claim 1, wherein the network system analyzes consumables according to current and past operation information of consumables and inspection results. An output device that outputs in accordance with an output signal, and a replaceable consumable that can be output in a state incorporated in the output device;
The consumable has a writing / reading storage means,
In the storage means, at least identification information for identifying which output device was built in and operated, and
The operation information at that time is stored,
After collecting the consumables from the user, the inspection results of the consumables inspecting the status of the plurality of parts and developer constituting the consumables and the operation information stored in the writable / readable storage means are combined. ,
A consumables analysis system comprising an analysis means for analyzing consumables for a corresponding output device. In the consumables analysis system according to claim 4,
After collecting the consumables from the user, a storage for accumulating the inspection information of the consumables inspecting the status of a plurality of parts and the developer constituting the consumables and the operation information stored in the writable / readable storage means The consumables analysis system according to claim 4, further comprising: means for analyzing consumables according to current and past consumable operation information and inspection information.   6. The consumables analyzing system according to claim 1, further comprising means for notifying the consumables analyzed for the output device when the consumables are built in different output devices. The consumables analysis system according to claim 1.   6. The consumables analysis system according to claim 1, wherein the analyzed consumables information is compared with the consumables information currently used in the corresponding output device and / or operation information of the consumables. 6. The consumables analyzing system according to claim 1, wherein operating conditions of the output device are changed via the Internet.   6. The consumables analysis system according to claim 1, wherein the analyzed consumables information is compared with the consumables information currently used in the corresponding output device and / or operation information of the consumables. 6. The consumables analyzing system according to claim 1, wherein predetermined information is provided to the user via the Internet. An output device that outputs in accordance with an output signal, and a replaceable consumable that can be output in a state incorporated in the output device;
Transmission means for transmitting operation information of the output device to an information processing device connected via the Internet at a predetermined timing;
In the information processing device, receiving means for receiving operation information of the output device;
An identification means for identifying in which output device the consumable was installed and operated;
An inspection means for inspecting the status of a plurality of parts and developer constituting the consumable after the consumable is collected from the user;
Transmitting means for transmitting inspection information of the consumables to the information processing apparatus;
Receiving means for receiving inspection information of the consumables and output device information identified by the identifying means in the information processing apparatus;
An apparatus product management method comprising: analysis means for analyzing consumables for a corresponding output device using inspection information of consumables collected after inspection and operation information received via the Internet. An output device that outputs in accordance with an output signal, and a replaceable consumable that can be output in a state incorporated in the output device;
The consumable has a writing / reading storage means,
In the storage means, at least identification information for identifying which output device was built in and operated, and
The operation information at that time is stored,
After collecting the consumables from the user, the inspection results of the consumables inspecting the status of the plurality of parts and developer constituting the consumables and the operation information stored in the writable / readable storage means are combined. ,
An apparatus product management method comprising an analysis means for analyzing a consumable for the corresponding output device. An output device that outputs in accordance with an output signal, and a replaceable consumable that can be output in a state incorporated in the output device;
Transmission means for transmitting operation information of the output device to an information processing device connected via the Internet at a predetermined timing;
In the information processing device, receiving means for receiving operation information of the output device;
An identification means for identifying in which output device the consumable was installed and operated;
An inspection means for inspecting the status of a plurality of parts and developer constituting the consumable after the consumable is collected from the user;
Transmitting means for transmitting inspection information of the consumables to the information processing apparatus;
Receiving means for receiving inspection information of the consumables and output device information identified by the identifying means in the information processing apparatus;
A replaceable consumable, wherein the configuration of the corresponding output device is analyzed using the inspection information of the consumable that has been collected and the operation information received through the Internet. An output device that outputs in accordance with an output signal, and a replaceable consumable that can be output in a state incorporated in the output device;
The consumable has a writing / reading storage means,
In the storage means, at least identification information for identifying which output device was built in and operated, and
The operation information at that time is stored,
After collecting the consumables from the user, the inspection results of the consumables inspecting the status of the plurality of parts and developer constituting the consumables and the operation information stored in the writable / readable storage means are combined. ,
A replaceable consumable characterized in that the configuration for the corresponding output device is analyzed.   A storage medium storing a program code for executing the device product management method according to claim 9 or 10 in a computer-readable form.   The program which implement | achieves the apparatus product management method of Claim 9 and 10.

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