JP2008053781A - Telephone exchange manual provision method and system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a function which is high in use effect for a user of an exchange device and to automatically extract an operation manual of the function from a large number of manuals to provide it. <P>SOLUTION: A telephone exchange manual provision method is provided with a web server section 18 connected to a PC 22 through a network 23, the web server section 18 having a web page including a function correspondence manual of an extension telephone set 21 accommodated in a key telephone system 10 and use frequencies for each function thereof. Each time the extension telephone set 21 executes a function of the key telephone system 10, a function managing section 17 updates the use frequency of the function for each function to generate a use frequency list, and the web server section 18 updates the web page at a predetermined period, consequently the web server section 18 provides the requested web page to the requesting PC 22 through the network 23. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a method and system for providing a telephone exchange manual that facilitates presentation of a highly effective manual when providing an online manual necessary for actual work to a user who uses the telephone exchange system.

  Modern telephone exchange systems are becoming increasingly multifunctional, incorporating many functions. As a result, the amount of manuals that explain individual functions is enormous. It is very time consuming for phone users to look up the functions they need from such an enormous number of manuals, and just looking at the amount of manuals can be disgusting.

  For example, there is a conventional telephone exchange manual providing method and system disclosed in Japanese Patent Laid-Open No. 2003-244376 (Patent Document 1).

  In this telephone exchange manual providing method and system, for example, referring to FIG. 6, the office machine 101 corresponding to the exchange apparatus sequentially stores the user's operation history. The office machine 101 accesses the information processing system 103 via the network 102. In the information processing system 103, the host computer 104 is connected to the large-capacity storage medium 105 and the PC (personal computer) 106, and the operation history of the office machine 101 is periodically collected and recorded in the large-capacity storage medium 105. . On the other hand, the large-capacity storage medium 105 stores and saves a large amount of manual data related to the office machine 101 in advance.

  With such a configuration, the host computer 104 collects the user's operation history from the office machine 101 at regular intervals, compares and analyzes it with manual data, measures the user's operation proficiency, and obtains the next rank of manual data or equivalent It is recommended that the user acquire manual data for the operation category to be performed.

  In the above-mentioned patent document 1, when realizing one function of the system by a certain operation, the host computer monitors the operation method of the user, determines the skill level from an unfamiliar state to a proficient state, and corresponds to it. The manual is provided online.

  However, there are a large number of functions that can actually be used, and there are various operations for realizing them. In addition, many functions that can be used from the user's side are complicated, and it is difficult to read all of a large number of manuals, so the range of use is limited. On the other hand, these many functions are used by different users from a plurality of communication terminals, such as an exchange device. In particular, functions convenient for the user are frequently used. Therefore, each user wants to know a convenient function other than the function he uses.

  However, Patent Document 1 corresponds to individual users and is not intended for a plurality of users. Therefore, it is inappropriate to know functions frequently used by users other than the user and easily obtain the function information. Therefore, I would like to have a system that collects data about the functions that are used more frequently by collecting data on the operating status of office machines and allows anyone to view it.

  Such a system for collecting data is disclosed in, for example, JP-T-2004-530975 (Patent Document 2). This will be described with reference to FIG. 7, for example.

  The office machine 111 shown in the figure is connected to a computer unit 112, and the computer unit 112 collects and stores internal data of the office machine 111. The PC 113 is connected to the computer unit 112, can read data stored in the computer unit 112, and can be read by the user by screen display. The computer unit 112 is connected to a network 114, and a service computer system 115 is connected to the network 114. The service computer system 115 can retrieve the collected data by calling the computer unit 112 via the network 114 for maintenance or management of the office machine 111. Accordingly, the computer unit 112 plays the role of a web server in the network 114.

  With this system, the number of uses for each function can be added to the data collection of the computer unit 112. An example of a system that collects the usage frequency for each function is disclosed in JP 2000-115374 A (Patent Document 3).

  If the above-described Patent Documents 1 to 3 are system-integrated, it is possible to collect the frequency of use for each function corresponding to the exchange device which is an office machine and to refer to the manual. However, in such a configuration, an information collection system system expected by each user for an exchange device used by a plurality of users by telephone is not constructed. That is, a personal computer (PC) that obtains a function-specific usage frequency and an operation manual is connected to a host computer for a plurality of switching devices (office machines) or connected to a data collection unit in a single switching device (office machine). This is because it is not suitable for the current situation where each user owns a PC and collects information.

JP 2003-244376 A Special table 2004-530975 gazette JP 2000-115374 A

  The problem to be solved is that it is not easy to provide an operation manual for the functions that each user expects in actual work because a system for selecting and judging functions with high use effects from many functions has not been established. It is not.

  The present invention enables information processing via a network so that a user can easily select a function having a high use effect and can automatically receive an operation manual of the function from a large number of manuals. A web server connected to the terminal is provided in the system, and the web server has a web page including a function-corresponding manual of the communication terminal accommodated in the exchange device and a usage frequency for each function. And each time the communication terminal performs the function of the exchange device, update the number of use for each function to create a use frequency list, update the use frequency information of the web page on the web server at a predetermined time, The main feature is that when the web server is requested via the network, the web server provides the web page to the requesting information processing terminal.

  Further, it is desirable that the update timing of the web page is regular because the control of the update is simplified. In addition, for the web page, a function list page that is provided first when requested and that shows the frequency of use and an outline of the function for all functions for each function name can be used effectively. It is effective for the user to select a high function, and it is provided when a request is received. It is easy to obtain the expected operation manual by installing an operation manual on the page that describes the operation for each function name. Desirable to do. Further, it is preferable that the functions are subdivided according to different methods or procedures for realizing the functions because there are a plurality of options for the user and it is useful for product planning and development.

  The specific configuration includes a web server, a recording unit, and a function management unit. The web server has a web page that is connected to the information processing terminal via the network and includes a function-corresponding manual of the communication terminal accommodated in the exchange device and the usage frequency for each function. The recording unit forms and records the number of times the function is used in correspondence with the execution function of the exchange device. The function management unit updates the usage count for each function of the recording unit and creates a usage frequency list each time the communication terminal executes the function of the switching device, and the web page of the web server at a predetermined time. Update usage frequency information. The web server provides the requested web page to the requesting information processing terminal when a request is made via the network.

  In addition, since the web server, the recording unit, and the function management unit are installed in the exchange device, the functions to be used are limited to the exchange device, so that the system configuration is easy. The information processing terminal is a personal computer, the switching device is a key telephone device or a private branch exchange, or the communication terminal is an extension telephone of the switching device, so that a user who uses a telephone accommodated and connected to the telephone switching device. It is possible to provide a telephone exchange manual that can achieve the purpose.

  The telephone exchange manual providing system according to the present invention includes a web server connected to an information processing terminal via a network, and the web server is a function-corresponding manual for the communication terminal accommodated in the exchange device, and the frequency of use for each function. You have a web page that contains Each time the function of the switching device is executed, the communication terminal updates the usage frequency for each function to create a usage frequency list, and updates the usage frequency information included in the web page at the web server at a predetermined time. is doing. Therefore, the web server can provide the web page to the requesting information processing terminal when there is a request from the user via the network. As a result, the user can first obtain a usage frequency list from a web page and easily select a function that has a high usage effect from the list, and automatically provide an operation manual for the selected function from a large number of manuals. Can receive.

  Connected to an information processing terminal via a network with the purpose of easily selecting a function that is highly effective for the user of the switching device and automatically receiving operation manuals for that function from a large number of manuals The web server is realized by having a web page including a function corresponding manual of the communication terminal accommodated in the exchange device and usage frequency information for each function. And each time the communication terminal performs the function of the exchange device, update the number of use for each function to create a use frequency list, update the use frequency information of the web page on the web server at a predetermined time, The web page requested via the network is provided to an information processing terminal that is a request source.

  Several embodiments will be described below with reference to the drawings. Since the drawing is limited in space, some essential components other than those relating to the invention are omitted.

  A first embodiment of the present invention will be described with reference to FIG.

  FIG. 1 is a block diagram illustrating an embodiment of a system for providing a telephone exchange manual according to the present invention.

  The illustrated button telephone system 10 is representative of a key telephone apparatus among the exchange apparatuses, and includes a connection switch 11, a telephone IF (interface) 12, a line IF 13, a control unit 14, a recording unit 15, and a system data unit 16. A function management unit 17, a web server unit 18, and a NETIF (network interface) 19. The key telephone system 10 connects an extension telephone 21 which is a communication terminal to a telephone IF 12, a public telephone line whose connection destination is a public telephone station to a line IF 13, and a PC (personal computer) 22 as an information processing terminal to a network. 23 to connect to the NETIF 19.

  The connection switch 11 connects the telephone IF 12 and the line IF 13, is controlled by the control unit 14, and is connected between the extension telephones 21 connected to the telephone IF 12 or between the extension telephone 21 and the public telephone line connected to the line IF 13. Switching connection. The telephone IF 12 connects one side to the extension telephone 21 and transfers a signal to be transmitted / received to / from the control unit 14, and the other connects the communication path from the extension telephone 21 to the connection switch 11. The line IF 13 connects one side to the public telephone line and transfers a signal transmitted / received to / from the control unit 14, and the other side connects the communication path to the public telephone line to the connection switch 11.

  The control unit 14 is a processor under program control, has a program and a temporary memory for its operation, and is connected to the components of the key telephone system 10 to control the performance of its function. Here, the recording unit 15 has an area for recording a usage frequency list 15A for each function as shown in FIG. 2, and is controlled by the control unit 14 and the function management unit 17. The system data unit 16 has data for executing the function according to the present invention. For example, whether to disclose the usage frequency and set the number of times of use for a non-public function even if it is executed. Do not update. Further, for example, the time for updating the web page of the web server unit 18 in the usage frequency list of the recording unit 15 is set together with the time, for example, every week according to the day of the week or every month according to the date.

  The function management unit 17 updates the usage count of the execution function in the recording unit 15 when the control unit 14 executes the function, and uses the information in the system data unit 16 to calculate the usage frequency list of the recording unit 15 from the HTML data. And the web page of the web server unit 18 is updated. The number of uses can be measured for each function-compatible software module executed by the control unit 14. The web server unit 18 forms and holds web pages from web page information including manual contents such as usage frequency for each function, function overview, and operation explanation as shown in FIG. Therefore, the web page of the web server unit 18 can be searched from the network 23 via the NETIF 19 by the URL (Uniform Resource Locater). In creating the usage frequency list, for example, for convenience of selection, web pages are formed in descending order of frequency. The NETIF 19 has a function of connecting the web server unit 18 to the network 23.

  The extension telephone 21 is configured as one of communication terminals, and is a multi-function button telephone in this embodiment. The PC 22 is possessed by, for example, an individual, and can browse a web page of the web server unit 18 via the network 23 by specifying a URL. The network 23 may normally be a local area network (LAN) in the home or company where the key telephone system 10 is installed. However, it may be accessible internet. Therefore, an individual user who uses the extension telephone 21 browses the web page of the usage frequency list from the web server unit 18 from the PC 22, selects a function with high usage frequency, and browses the operation description of the function from the web page. Can do.

  In the above functional block configuration, functions can be freely distributed and merged unless the significance of the present invention is impaired, and the present invention is not limited by the above description.

  FIG. 2 shows one form recorded in the recording unit 15 as a usage frequency list 15A. Here, the function name “conference” and the usage frequency “3” are shown for the function A. For function B, the function name “transfer” and the usage frequency “10” are shown. Here, the conference function is formed in one column, but the conference holding function has a plurality of procedures. Therefore, the list may be subdivided according to these procedures or methods.

  In FIG. 3, one form in the web page information for web page formation in the web server part 18 is shown. The web page of the usage frequency list includes, for example, function names, usage frequencies, and function outlines of all the functions. Of course, a configuration in which the functional outline is deleted may be used. The web page of the function list includes, for example, the function name of the designated function, the function outline corresponding to the function name, and the operation description.

  Next, the update in the usage frequency list 15A of the recording unit 15 will be described with reference to FIG. 4 and FIG.

  First, it is assumed that “conference” of function A is executed by the extension telephone 21. In the key telephone system 10, the control unit 14 executes the function (step S1) and notifies the function management unit 17 of the function. The function management unit 17 checks the “conference” area, which is an execution function, in the system data unit 16 (step S2). If the usage frequency is disclosed (YES in step S3), the function management unit 17 stores the usage frequency list 15A in the recording unit 15 The usage count “3” is updated to “4” in the area (step S4). If the procedure S3 is “NO” and the function is not disclosed, the function management unit 17 ends the procedure as it is.

  Next, a web page update procedure of the web server unit 18 will be described with reference to FIGS. 1 to 3 in FIG.

  When the time is updated with a clock (not shown) (step S11), the function management unit 17 checks the update time of the frequency data in the system data unit 16 (step S12). If the update times match (YES in step S13), the function management unit 17 checks whether the usage frequency is disclosed in the system data unit 16 (step S14). If the usage frequency is disclosed (YES in step S15), the function management unit 17 creates HTML data for the web page from the data of the usage frequency list 15A in the recording unit 15 (step S16), and the web server unit. 18 web pages are updated (step S17), and the procedure is terminated. If the procedure S13 is “NO” and the update times do not match, or if the procedure S15 is “NO” and the usage frequency is not disclosed, the function management unit 17 ends the procedure as it is.

  In the above procedure, as long as the significance of the present invention is not impaired, it is possible to freely change the order before and after the procedure, and the present invention is not limited by the above description.

  Since such a configuration is adopted, a list of usage frequencies of each function during the update period obtained from the release start time and the update time set in the system data unit 16 is constantly disclosed on the web page of the web server unit 18. . Therefore, any user of the extension telephone 21 of the exchange device that is the key telephone system 10 can easily browse the usage frequency list from the web page of the web server unit 18 via the network 23 from the PC 22.

  In other words, the user of the exchange device can know the necessary and convenient functions for business from the frequency of use of the exchange device function by browsing the web page published by the exchange device, and an overview of the function And you can get and understand the usage procedure.

  As described above, since the usage status of functions in the exchange apparatus can be grasped from the usage frequency list, it can be effectively used in the product sales and sales department, the product planning and development department, and the like. Furthermore, by including a plurality of operation methods corresponding to functions in the public information on the web page, the same function is given a code, and the usage frequency corresponding to each method is generated in a list, so that it is not limited to users and customers. It can also be expected to function effectively for sales staff and development staff. That is, this is because, as described above, the functions here may include methods for realizing different procedures and the operation methods as independent functions.

  An example different from the above embodiment of the present invention will be described.

  In the second embodiment, the web server unit of the first embodiment is provided as a web server on the network, and accessed from the control unit of the exchange apparatus via the NETIF. The operation procedure is the same as that in the above embodiment, and the detailed description is omitted.

  With such a configuration, when the web server can be accessed from the Internet, the usage frequency list of the function of the exchange device and the operation method thereof can be viewed on the PC even in a place where the exchange device is not installed. In this case, it is possible to provide the function information of the exchange device to the customer, which can be very useful for sales promotion.

  In the present invention, the usage frequency is generated in a list for each function of the exchange device, created in a web page, placed on a web server in the device or in the system, and published and provided on the network. The web page can be viewed from an information processing terminal such as Therefore, not only the telephone but also the communication terminal exchange device including data communication, the user grasps the frequency of use for each operation procedure of the communication terminal connected to the exchange device for the function of the exchange device. Since it can be browsed, it can be used not only for the communication terminal but also for the user of the exchange apparatus to confirm the convenience. In addition, the exchange apparatus can be applied to a stand-alone type standalone apparatus even if it is a communication terminal such as a facsimile apparatus.

It is explanatory drawing which showed one Embodiment of the telephone exchange manual provision system by this invention with the block. (Example 1) It is explanatory drawing which showed one Embodiment in the usage frequency list area | region of the recording part of FIG. 1 with the table. (Example 1) It is explanatory drawing which showed one Embodiment in the web page area | region of the web server part of FIG. 1 with the table. (Example 1) It is explanatory drawing which showed one Embodiment of the use frequency update procedure in the system of FIG. 1 with the flowchart. (Example 1) It is explanatory drawing which showed one Embodiment of the web data update procedure in the system of FIG. 1 with the flowchart. (Example 1) It is explanatory drawing which showed an example of the conventional manual provision system with the block. It is explanatory drawing which showed the example of the conventional collection data provision system with the block.

Explanation of symbols

10 button telephone system 11 connection switch 12 telephone IF (interface)
13 Line IF (interface)
DESCRIPTION OF SYMBOLS 14 Control part 15 Recording part 16 System data part 17 Function management part 18 Web server part 19 NETIF (network interface)
21 extension telephone 22 PC (personal computer)
23 Network

Claims (7)

  A web server connected to the information processing terminal via the network is provided in the system, and the web server has a web page including a function-corresponding manual of the communication terminal accommodated in the exchange device and a usage frequency for each function. Each time the communication terminal executes the function of the switching device, it updates the usage frequency for each function to create a usage frequency list, updates the usage frequency information of the web page on the web server at a predetermined time, and A method for providing a telephone exchange manual, comprising: providing a requested information processing terminal with the web page requested when a server receives a request via the network.   2. The telephone exchange manual providing method according to claim 1, wherein the update time of the web page is regular.   2. The telephone exchange manual providing method according to claim 1, wherein the web page is provided first when requested, and a function that indicates a frequency of use and a function summary for all functions for each function name. A method for providing a telephone exchange manual, which is prepared when a list page is created and provided upon receipt of a request, and which includes an operation manual indicating an operation description for each function name.   4. The telephone exchange manual providing method according to claim 1, wherein the function is subdivided according to different methods or procedures for realizing the function.   A web server having a web page that includes a function correspondence manual of the communication terminal accommodated in the exchange device and connected to the information processing terminal via the network, and a usage frequency for each function, and corresponding to the execution function of the exchange device A recording unit that forms and records the number of times of use of the function, and the communication terminal updates the number of times of use of each function of the recording unit and creates the usage frequency list each time the function of the switching device is executed. A function management unit that updates the usage frequency information of the web page at the web server at a predetermined time, and the web server processes the requested web page when requested via the network. A telephone exchange manual providing system characterized by being provided to a terminal.   6. The telephone exchange manual providing system according to claim 5, wherein the web server, the recording unit, and the function management unit are arranged in the exchange apparatus. 7. The telephone exchange manual providing system according to claim 5, wherein the information processing terminal is a personal computer, the exchange device is a key telephone device or a private branch exchange, or the communication terminal is an extension telephone of the exchange device. A system for providing telephone exchange manuals.

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