JP2007333778A - Merchandise trading system, computer program for realizing the system, and merchandise trading method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To attain merchandise trading by voice input, and to prevent wrong order by preventing wrong recognition in voice recognition. <P>SOLUTION: A system comprises: a merchandise trading apparatus for trading merchandise; a merchandise trading instruction apparatus for performing instruction regarding trading to the merchandise trading apparatus; and a merchandise status transmission apparatus for transmitting a merchandise status to the merchandise trading apparatus. The system receives the input of a user's ID and password and performs authentication processing, and receives a trading condition. When the trading condition is satisfied, trading of the merchandise is performed. The system includes a data conversion means for converting voice data to numeric data or character data, when input data are the voice data, and thereby, the merchandise trading by voice input is attained. The system includes voice input control means for controlling whether input by the voice data is allowed or not, and the wrong order by the wrong recognition is prevented by not allowing a voice input regarding decision making data, by the voice input control means. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a trading system for merchandise (in particular, financial merchandise such as futures).

With the spread of the Internet in recent years, buying and selling of products using the Internet has been actively performed. There are a variety of products that are sold and sold using the Internet, including financial products such as stock transactions and futures transactions.
In addition, with the advancement of computer technology, procedures and operations for buying and selling these products have become much easier.
For example, if you want to trade futures, enter the product name, trading conditions, etc. using a computer keyboard or mouse as shown in FIG. It can be done under desired conditions.

Daiwa Securities Online Trade [online] Updated June 6, 2006 Internet <URL: http: // www. daiwa. co. jp>

As described above, with the spread of the Internet and the advancement of computer technology, anyone can buy and sell stocks, futures and other commodities with simple operations.
However, on the other hand, there are many people who are still not good at computer operations. There are also many people who can operate the computer but find it cumbersome to operate the keyboard and mouse one by one.
In addition, when trading futures and stocks where the price and information of goods change instantaneously, it is necessary to enter information more quickly and to buy and sell as soon as possible in one second. May not be able to input information quickly.
Therefore, there is a need for a system that facilitates the operation of merchandise sales and enables rapid information input.

The present invention is, for example, a system including the following means, a method in which a computer performs the following process (step), and a computer program that causes the computer to function as follows.
(1) A computer system comprising a merchandise trading apparatus for performing merchandise trading, a merchandise trading instruction apparatus for instructing the merchandise trading apparatus for trading, and a merchandise status transmitting apparatus for transmitting the status of the merchandise to the merchandise trading apparatus. There,
Customer file storage means for storing a customer registration file consisting of first customer identification information and first customer authentication information, and authentication for accepting authentication request information consisting of second customer identification information and second customer authentication information from the trading instruction device Request information receiving means, authentication means for performing customer authentication processing based on the customer registration file and the authentication request information, and product status information consisting of the first product specifying information and the product status from the product status sending device is repeated. Accepting merchandise status information receiving means, buying / selling information receiving means for receiving buying / selling information consisting of the second merchandise specifying information and the buying / selling conditions from the buying / selling instruction apparatus, and determination of intention to confirm the willingness of buying and selling by the buying / selling information from the buying / selling instruction apparatus Willingness data receiving means for receiving data, the will confirmation data is received, and the buying and selling information and the product status information A trading processing means for performing a trading process for the product specified by the second product specifying information if matched, and a voice for converting the voice data into numerical data or character data when the data input to the trading instruction device is voice data Data conversion means is provided.
(2) Voice input control means for controlling whether or not voice data input is permitted for data input to the trading instruction device, wherein the voice input control means does not allow voice input for at least the decision making data. It is a means to control.
(3) Voice input control means is provided for controlling whether or not voice data input is permitted for data input to the trading instruction device, and the voice input control means does not allow voice input for at least the trading information. It is a means to control.
(4) Voice input control means for controlling whether or not voice data input is permitted for data input to the trading instruction device, wherein the voice input control means receives voice input for at least the second customer authentication information. It is a means to control not to recognize.
(5) When the second customer authentication information is inputted by voice, a second customer authentication information display means for displaying the second customer authentication information as it is by letters or numbers is provided.
(6) An information leakage prevention unit that outputs a message calling for prevention of leakage of the second customer authentication information before the second customer authentication information is input.
(7) An unused word storage means for storing a word that is not normally used in buying and selling the product as an unused word, and an input fake means for determining that the decision-making data is inputted when the unused word is inputted.
(8) Operation status notifying means for verifying whether or not the voice data converting means is operating normally and outputting the operation status is provided.
(9) A definite word storage means for storing a hard-to-recognize word that is difficult to recognize, a replacement word obtained by replacing the difficult-to-recognize word with another expression, and a definitive word that determines the content of the difficult-to-recognize word, When the difficult-to-recognize word is input from the apparatus, a re-input request means for making a request to input again with the expression of the replacement word, and when the re-input word matches the replacement word, the replacement word An input word determining unit that regards a corresponding fixed word as an input word is provided.

The present invention has the following effects.
(1) Since the present invention uses voice to input information, it is possible to quickly and easily input information for buying and selling merchandise. Thereby, even a person who is not good at operating the computer can buy and sell goods. In addition, merchandise can be bought and sold without missing a momentary opportunity.
(2) Since the present invention uses voice input for normal operations and uses a keyboard or mouse to determine the final intention of buying and selling, trading can be established more reliably. That is, the voice recognition sometimes mistakenly recognizes the customer's voice, and there is a risk that a large loss will occur if the transaction is established due to this misrecognition. Therefore, the present invention prevents erroneous ordering / buying due to such misrecognition, and trading can be established more reliably.
In addition to final intentions, important data such as trading information (product identification information and trading conditions) and customer authentication information (password) are not recognized by voice input, but are input by a keyboard or mouse. Incorrect ordering can be prevented.
(3) When customer authentication information (password) is input by voice, an information leakage prevention message is output before input, so that the password can be prevented from being heard by a third party. Further, when the password is inputted by voice, the password is displayed as it is in letters or numbers, so that it can be confirmed whether the password has been entered and recognized correctly.
(4) In the present invention, unused words are treated as decision data, so that when a word frequently used in daily conversations such as “execute” and “send” is spoken, ordering / buying processing is erroneously performed. Inconvenience can be avoided (5) In the present invention, it is always notified whether or not the voice recognition is operating normally, so even if the voice recognition is not performed, the cause can be immediately determined. Therefore, when trouble occurs in voice recognition, it is possible to quickly switch to information input using a keyboard or a mouse.
(6) In the present invention, when a difficult-to-recognize word is input by voice, it is required to input again by a replacement word replaced with another expression, so that erroneous voice recognition can be reduced.

  The present invention relates to a trading system for commodities (particularly futures and financial products). Hereinafter, description will be given based on the drawings.

A first embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a schematic diagram showing hardware necessary for implementing the present invention and the connection of the hardware.
These hardwares are a server 1 (product trading device) that performs processing related to futures transactions, a computer (PC2: product trading instruction device) that is used by customers who perform futures transactions, and a server that repeatedly sends the status (price movement, etc.) of futures products. 3 (product status transmission device).
The server 1, the PC 2 and the server 3 are provided with a data transmission unit and a reception unit for enabling data transmission / reception, whereby the server 1, the PC 2 and the server 3 are connected to the Internet 4 (or other communication means). ) Can be transmitted / received via.

The server 1, the PC 2, and the server 3 are provided with a processing device that processes information and a storage device that stores information.
The storage devices of the server 1, the PC 2, and the server 3 store computer programs and predetermined data for realizing the present invention. The servers 1, the PC 2, and the server 3 perform predetermined processing according to the processing instructions of the computer programs. Do.
In addition, a headset 5 (having headphones and a microphone) is connected to the PC 2, and a customer can use this to input sound from the PC 2 and listen to the sound. Further, the PC 2 is installed with a computer program for giving instructions regarding futures transactions. Furthermore, the PC 2 incorporates a known speech recognition system (speech data conversion means) (a computer program for speech data conversion for converting speech data into numeric data and character data is installed).

  Next, a processing procedure for realizing the present invention will be described. The processing of the present invention is performed in the sequence of <login processing (STEP 1)> → <chart call (STEP 2)> → <purchase order (STEP 3)>. Hereinafter, these processes will be described.

<Login process (STEP1)>
The futures transaction brokerage company (Company A) uses the server 1 to manage online transactions for futures transactions (transaction brokerage service). As described above, this online transaction connects the customer's PC 2 and the server 1 via the Internet, conducts futures transactions according to orders and instructions from the customers, and provides futures information required by the customers. . In addition, this online transaction is characterized in that it can perform futures transactions by inputting data by voice.

Mr. Taro Yamada manages his assets through futures transactions and is a member (customer) of Company A.
Mr. Yamada wants to make a deal, and when using the home PC 2 to access the site of Company A, the contents (login screen) as shown in FIG. 2 are displayed on the display monitor of the PC 2. That is, the login screen request information (URL) is transmitted from the PC 2 to the server 1, and the server 1 that receives the login screen request data stores the login screen stored in the server 1 (login screen configuration data... HTML file). Is transmitted to the PC 2 and the PC 2 receiving it displays the contents as shown in FIG. 2 based on the login screen configuration data.
Note that when the login screen is displayed on the login screen (HTML file for configuring the login screen), it is assumed that the user ID is initially set to be input.

Next, Mr. Yamada inputs his user ID from the microphone of the headset 5 by voice. That is, when it is pronounced “Kyunanachigo (9715)”, it is recognized as “9715” by the voice recognition system in the PC 2, and the voice data “Kyunanachigo” is “9715”. The data is converted and displayed as “user ID: 9715” as shown in FIG.
After confirming that “9715” is displayed on the screen, Mr. Yamada pronounces “next”. This is determined as “next” by the voice recognition system of the PC 2, and the process proceeds to input processing of the next item (password).
Mr. Yamada pronounces his password “Ichi-san-san”. As a result, “password: 1234” is displayed on the screen. Note that the processing from the password utterance to the screen display is the same as that in the case of the above-described user ID, and hence the description thereof is omitted. Details of password handling will be described later.
Next, Mr. Yamada pronounces “Soshin”. As a result, the PC 2 executes the transmission command (similar to the case of clicking “Send” at the bottom of the screen), and the authentication request information “user ID: 9715 (second customer specifying information)”, password: 1234 (second customer authentication information). ) "And send it to the server 1.

The storage device of the server 1 stores a customer file (customer registration file) in which a plurality of customer records associated with customer user ID (first customer identification information), password (first customer authentication information), name, address, etc. are collected. (FIG. 3). The server 1 searches the customer file based on the user ID “9715” included in the received authentication request information, and determines whether the password included in the corresponding customer record matches the password included in the authentication request information. (That is, authentication processing is performed based on the customer registration file and the authentication request information). Then, when they match (when authentication is successful), the server 1 transmits the data (HTML file for the menu) constituting the menu screen stored in the storage device to the PC 2, and the PC 2 that has received this transmits the data shown in FIG. Is displayed. This completes the authentication process, and Mr. Yamada performs an operation for futures transactions.
In this embodiment, the storage device of the server 1 that stores the customer registration file serves as a customer file storage unit, and the server 1 that receives the authentication request information serves as an authentication request information reception unit, The processing device of the server 1 that performs processing serves as an authentication unit.

<Chart call (STEP2)>
Mr. Yamada wants to do a gold transaction. First, Mr. Yamada wants to look at the gold chart and pronounces “Kinchato”. The PC 2 converts this into a “gold chart” by the voice recognition system, creates data of a product information request “target product: gold”, information content: chart, and transmits the data to the server 1.

The storage device of the server 1 stores a chart file in which a plurality of chart records in which products such as gold are associated with daily (or every second) price movements of the products are collected (FIG. 5). The server 1 searches the chart file based on the target product “gold” included in the received product information request, and configures the corresponding chart record and the chart screen as shown in FIG. 6 stored in the storage device of the server 1. The data (HTML file) to be transmitted is transmitted (output) to the PC 2, and the PC 2 receiving the data displays the contents as shown in FIG. With this, Mr. Yamada can instantly check the gold chart simply by saying “Kinchato”.
In the present embodiment, chart information is provided, but not limited to charts, information on other products may be provided.

<Purchase order (STEP3)>
After confirming the chart, Mr. Yamada decided to trade gold.
Yamada pronounces "chumon" to move to the order screen. As a result, an order screen as shown in FIG. 7 is displayed on the PC 2. Since the processing from when Mr. Yamada pronounces until the order screen is displayed is the same as the chart calling processing, description of the processing contents will be omitted.
Then, Mr. Yamada inputs the items (product, contract month, trading category, number of sheets, etc.) displayed in FIG. 7 by voice, and finally pronounces “Jikko” (execution). That is, decision making data is input. As a result, the PC 2 is trading information “product: gold (second product specifying information), contract month: December 2006, trading category: buy, number of sheets: 10, execution condition: limit price, designated price: 2000 yen (trading condition) , "Expiration date: June 1, 2006" is generated and transmitted to the server 1. And the server 1 which received this trading information memorize | stores this in a memory | storage device. The input of the decision making data is not limited to the click (execution) of the execution command, but may be other data input. In other words, the input of the decision making data includes inputting some data for confirming the will of buying and selling. In addition, for the server 1, the receipt of this trading information may serve as decision making data.

The server 3 is a device that always manages the transaction value of the futures commodity.
On the other hand, the server 1 periodically receives the transaction value of the future commodity from the server 3 (for example, every minute, every second). For example, the server 3 creates data such as product status information “target product: gold (first product specifying information), transaction value: 2010 yen (product status) / target product: cone, transaction value: 500 yen /... This is sent to the server 1 periodically. The server 1 that has received this stores the product status in the storage device and compares it with sales information from the customer. That is, the sales information from Mr. Yamada is compared with the product status information from the server 3 to confirm whether the sales conditions are satisfied. And when the sales conditions are satisfied, the sales process of goods (gold) is performed. It should be noted that the buying and selling of goods here is based on known means such as various online trades, and the buying and selling process is not limited to the process for directly buying and selling futures, but also for buying and selling to a futures exchange. It may be a process including a process. In the present embodiment, the server 1 that receives the product status information serves as the product status information receiving means, the server 1 that receives the sales information serves as the sales information receiving means, and the PC 2 that receives the decision data The server 1 that performs the purchase / reception processing function serves as the decision confirmation data receiving means, and plays the role as the sales processing means.
The above is the basic processing related to merchandise sales. These processes allow customers to easily trade futures by voice input.

In the present invention, the sale of goods such as futures transactions is performed by voice input, but there are various problems that must be solved when this is performed by voice input. I'm taking it. This will be described below.
(1) Problems related to password leakage The present invention inputs various data by voice. However, if a password is input by voice, there is a risk that an important password may be leaked by eavesdropping by others.
Therefore, on the login screen, no voice input is accepted for the password, and the keyboard or mouse is used for input (FIG. 8). That is, the password (HTML file) stored in the PC 2 is set in advance so that voice input is not permitted in the password item (the PC 2 does not allow password input by voice input). Further, the data (HTML file) constituting the login screen is set to display a message indicating that voice input is not possible as shown in FIG. 9, and the PC 2 displays this message.
In this way, it is possible to prevent leakage of the password due to voice input. In the present embodiment, an HTML file that is set to allow or not allow voice input plays a role as voice input control means.
As another solution, voice input of a password is allowed, but instead, a message such as “Please be careful if there are other people around you when you speak your password” may be displayed (FIG. 9). ). That is, the data (HTML file) constituting the login screen stored in the PC 2 is set to display (output) a message for preventing information leakage as described above in the vicinity of the password input, and the PC 2 displays the message accordingly. It is displayed on the display monitor. Even in this way, it is possible to prevent leakage of the password due to voice input.
In addition, passwords are usually displayed as “***” as shown in FIG. 2 to prevent information leaks, so that they cannot be seen by others, but when voice input is allowed, the password spoken is correct. In order to confirm that the password has been recognized, it is preferable that the PC 2 displays characters and numbers as they are as shown in FIG. 9 when the password is inputted by voice.
In this embodiment, the PC 2 that displays the password as it is serves as a second customer authentication information display unit, and the PC 2 that outputs a message calling for information leakage prevention serves as an information leakage prevention unit.

(2) Prevention of mistaken purchase order (first solution to this problem)
In recent years, the accuracy of speech input and speech recognition systems has increased dramatically, and the content as spoken by a person has been input to a computer. However, even at this stage, there are rare cases where the voice is mistakenly recognized. In addition, when a person who is not used to voice input uses the voice, the voice may be mistakenly spoken.
In such a case, it is only necessary to cancel the input and re-enter, but in fields where the processing must be instantaneously performed, such as futures trading, the erroneous input may be fatal. is there. For example, in futures trading, after entering the details of an order, it is necessary to enter a word such as “execute” in order to confirm the willingness to execute the order, but the voice is not intended to say “execute”. There is also a possibility that the recognition system mistakenly recognizes “execution”. In addition, there is a risk that the content of the order will be finalized because the people around him uttered words similar to “Jikkou”.
In such a case, even if there is no willingness to order, an order may be made by mistake and a large amount of money may be lost.
In order to solve this, it is only necessary to input the execution command using the keyboard or the mouse without allowing the voice input (the decision making data) (FIG. 10). That is, the command (execution decision data) is set in advance so that voice input is not allowed in the data (HTML file) constituting the order screen, and the PC 2 is not allowed to input voice of the execution command accordingly. 11 is set to display a message indicating that voice input is not possible, and the PC 2 displays this message on the display monitor.
In this way, ordering by voice input can be prevented.
In addition, voice input may not be allowed for trading information (a target product, a contract month, a trading category, the number of sheets, an execution condition, a specified price, an expiration date, etc.) (FIG. 11).

(3) Prevention of wrong purchase order (second solution to this problem)
As described above, if a word (decision confirmation data) for confirming the intention of an order is erroneously input, a large loss may occur. In particular, since words such as “execution” are frequently used, there is a high possibility of being erroneously input.
However, on the other hand, there are also people who are troublesome to just use this command with a keyboard or mouse.
Therefore, in this case, words that are completely unrelated to futures transactions or computer operations (unused words, for example, “banana”) may be used as decision making data. That is, when “banana” is input as voice on the order screen, it is regarded that “execution” is clicked and the order is executed.
Specifically, “unused word: banana” is stored in the storage device of PC2 as a decision word as shown in FIG. 12, and PC2 is input by voice and whether the word-converted word is “banana”. In the case of “banana”, it is considered that the decision making data has been inputted, and the order of merchandise sales is executed.
In this way, there are few people who mistakenly say “banana”, thus preventing erroneous orders. Moreover, it can input with a voice like other instructions irrespective of a keyboard or a mouse.
In this embodiment, the storage device of the PC 2 that stores the unused word serves as the unused word storage means, and the PC 2 that performs processing that is regarded as input of the decision making data in the case of the banana serves as the input imitation means. Fulfill.

(4) Prevention of false recognition of speech As described above, the speech recognition system has dramatically improved its accuracy, but it is difficult to recognize such as "1" (1) and "7" (Shichi). There is. Futures transactions in which a large amount of funds are circulated This misrecognition can cause significant losses.
Therefore, in this case, the voice may be input again in another expression such as English.
For example, in the storage device of the PC 2, there are words that are difficult to recognize (words that are difficult to recognize), words (replacement words) that represent them in other expressions (for example, English), and fixed words that determine the input contents, as shown in FIG. The re-input request message and the replacement word are stored in association with each other.
The PC 2 determines whether or not a word corresponding to a difficult-to-recognize word as shown in FIG. 13 (for example, “1” or “shichi”) is input by voice, and “1” or “shichi” is input. In this case, a re-input request message is displayed on the display monitor to request re-entry, and when “Wan” is voiced, the input content is confirmed to be “1” (determined word is regarded as an input word), and “ If the voice is input as "Bun", the input content is fixed to "7" (the fixed word is regarded as the input word).
In this way, even difficult words can be recognized accurately. The replacement word is not limited to English, but may be another language or word.
In this embodiment, the storage device of the PC 2 that stores difficult-to-recognize words, replacement words, and fixed words serves as a fixed word storage unit, and the PC 2 that makes a re-input request serves as a re-input request unit. The PC 2 that determines the input word plays a role as an input word determination means.

(5) Trouble with voice input and voice recognition system The present invention is realized by integrating a "voice input / voice recognition system" and a "commodity trading system".
If a trouble occurs in the merchandise trading system, it is necessary to contact the system support and urgently restore the system.
On the other hand, if a problem occurs in the “voice input / voice recognition system”, it is sufficient to quickly switch to input using a keyboard or mouse, and thereafter, transactions can be continued using the keyboard or mouse. However, if the user immediately knows that a problem has occurred in the voice input / recognition system, the user can quickly switch to keyboard or mouse input. It is not easy to judge. And while finding out the cause, there is a risk of missing an important opportunity to buy and sell goods.
Therefore, in this case, it is necessary to always notify the user of “normal operation” or “abnormal” of the “voice input / voice recognition system”.
That is, the PC 2 is provided with a computer program for verifying whether or not the “voice input / voice recognition system” is operating normally. When the PC 2 is operating normally, the PC 2 displays “voice” as shown in FIGS. “Recognition normal operation” (normal operation message stored in the storage device of PC2) is displayed on the display monitor. If there is an abnormality, “! Voice recognition!! Impossible!” (In the storage device of PC2) The stored abnormal operation message) is displayed.
In this way, the user can instantly understand whether there is an abnormality in the "voice input / voice recognition system" or the "product trading system", and can respond according to the situation of the abnormality. It can be done promptly.
The computer program for verifying whether or not the “voice input / voice recognition system” is operating normally is a known computer program, for example, a computer program for recognizing voice and aiming at its voice level. Conceivable. That is, if the voice level is not zero when voice is input, it can be determined that the voice input / voice recognition system is operating normally.
In this embodiment, the PC 2 that displays the operating status on the display monitor plays a role of operating status notifying means.

Although specific cases have been described in the above embodiments, the present invention is not limited to these specific cases. For example, the following cases may be used.
(1) In the above embodiment, the futures transaction has been described as an example, but the present invention is not limited to this. It can be used to buy and sell all these other goods and services.
(2) The content of the data is not limited to the data described in the embodiment. That is, any other data may be used as long as it can play the same role.
(3) The hardware is not limited to that described in the embodiment. That is, any other hardware may be used as long as it can play the same role. For example, in the above embodiment, voice recognition is performed by the PC 2, but this may be performed by the server 1. All processing may be performed only by the PC 2.
(4) The processing contents and procedures are not limited to those described in the embodiment. That is, any other processing content / procedure may be used as long as it can play the same role.
(5) It is assumed that data (data items) of data (data records, files) appearing in the above-described embodiments are stored in association with (associated with) each other in principle. The same applies to what is shown in the drawings.

It is a figure which shows the outline of the hardware utilized by this invention. It is a figure which shows a login screen. It is a figure which shows a customer file. It is a figure which shows a menu screen. It is a figure which shows a chart file. It is a figure which shows a chart display screen. It is a figure which shows an order screen. It is a figure which shows a login screen. It is a figure which shows a login screen. It is a figure which shows an order screen. It is a figure which shows an order screen. It is a figure which shows a decision word. It is a figure which shows word fixed data. It is a figure which shows a menu screen. It is a figure which shows the trading screen of the conventional futures transaction.

Claims (27)

A computer system comprising a merchandise trading apparatus for performing merchandise trading, a merchandise trading instruction apparatus for instructing trading for the merchandise trading apparatus, and a merchandise status transmitting apparatus for transmitting the status of the merchandise to the merchandise trading apparatus;
Customer file storage means for storing a customer registration file consisting of first customer identification information and first customer authentication information, and authentication for accepting authentication request information consisting of second customer identification information and second customer authentication information from the trading instruction device Request information receiving means, authentication means for performing customer authentication processing based on the customer registration file and the authentication request information, and product status information consisting of the first product specifying information and the product status from the product status sending device is repeated. Accepting merchandise status information receiving means, buying / selling information receiving means for receiving buying / selling information consisting of the second merchandise specifying information and the buying / selling conditions from the buying / selling instruction apparatus, and determination of intention to confirm the willingness of buying and selling by the buying / selling information from the buying / selling instruction apparatus Willingness data receiving means for receiving data, the will confirmation data is received, and the buying and selling information and the product status information A trading processing means for performing a trading process for the product specified by the second product specifying information if matched, and a voice for converting the voice data into numerical data or character data when the data input to the trading instruction device is voice data A computer program for buying and selling merchandise, which functions as data conversion means. The computer system functions as voice input control means for controlling whether or not voice data input is permitted for data input to the trading instruction device, and the voice input control means inputs at least voice for decision making data. The computer program for buying and selling merchandise according to claim 1, wherein the computer program is a means for controlling so as not to recognize the item. Causing the computer system to function as voice input control means for controlling whether or not voice data input is permitted with respect to data input to the buying and selling instruction device, and the voice input control means performs at least voice input for the trading information. 2. The computer program for buying and selling merchandise according to claim 1, wherein the computer program is a means for controlling not to approve. The computer system is made to function as voice input control means for controlling whether or not voice data input is permitted for data input to the trading instruction device, and the voice input control means is a voice for at least the second customer authentication information. 2. The computer program for buying and selling goods according to claim 1, wherein the computer program is a means for controlling so as not to allow the input by. 2. The computer system according to claim 1, wherein when the second customer authentication information is inputted by voice, the computer system functions as a second customer authentication information display means for displaying the second customer authentication information as it is by letters or numbers. 1. A computer program for buying and selling goods according to 1. 2. The product according to claim 1, wherein the computer system functions as information leakage prevention means for outputting a message calling for prevention of leakage of the second customer authentication information before the second customer authentication information is input. Computer program for buying and selling. Non-use word storage means for storing the computer system as words that are not normally used in the sale of the product as non-use words, and input imitation means for assuming that the decision-making data is inputted when the non-use words are inputted. The computer program for buying and selling goods according to claim 1, wherein the computer program is made to function. 2. The product system according to claim 1, further comprising operating status notifying means for verifying whether the voice data converting means is operating normally and outputting the operating status of the computer system. Computer program. A definite word storage means for storing the computer system in association with a difficult-to-recognize word that is difficult to recognize, a replacement word obtained by replacing the difficult-to-recognize word with another expression, and a definite word that determines the content of the difficult-to-recognize word; When the difficult-to-recognize word is input by voice from the trading instruction device, a re-input request means for requesting to input again with the expression of the replacement word; if the re-input word matches the replacement word, the replacement 2. The computer program for buying and selling merchandise according to claim 1, further comprising input word determining means for regarding a determined word corresponding to the word as an input word. A computer system comprising a merchandise trading apparatus that conducts merchandise trading, a merchandise trading instruction apparatus that gives instructions regarding trading to the merchandise trading apparatus, and a merchandise status transmission apparatus that transmits the status of the merchandise to the merchandise trading apparatus,
A customer file storage step for storing a customer registration file comprising first customer identification information and first customer authentication information; and authentication for accepting authentication request information comprising second customer identification information and second customer authentication information from the trading instruction device A request information receiving step, an authentication step for performing a customer authentication process based on the customer registration file and the authentication request information, and product status information consisting of first product identification information and the product status from the product status transmission device. Accepting merchandise status information receiving step, buying and selling information accepting step for accepting buying and selling information consisting of the second merchandise specifying information and the buying and selling conditions from the buying and selling instruction device, and determination to confirm the willingness of buying and selling by the buying and selling information from the buying and selling instruction device A step of accepting data for accepting data, accepting the will confirmation data, and buying and selling A transaction processing step for performing a transaction process for the product specified by the second product identification information when the information matches the product status information, and if the data input to the transaction instruction device is audio data, the audio data is a numerical value. A method of buying and selling goods, comprising performing a voice data conversion step of converting data or character data. The computer system performs a voice input control step for controlling whether or not voice data input is permitted with respect to data input to the trading instruction device, and the voice input control step performs voice input for at least the decision making data. 11. The method for buying and selling goods according to claim 10, wherein the product is a step of controlling so as not to allow it. The computer system performs a voice input control step for controlling whether or not voice data input is permitted for data input to the trading instruction device, and the voice input control step allows voice input for at least the trading information. The method of buying and selling goods according to claim 10, wherein the product is controlled so as not to exist. The computer system performs a voice input control step for controlling whether or not voice data input is allowed for data input to the trading instruction device, and the voice input control step uses voice for at least the second customer authentication information. 11. The method for buying and selling goods according to claim 10, wherein the method is a step of controlling not to allow input. The computer system performs a second customer authentication information display step of displaying the second customer authentication information as it is by letters or numbers when the second customer authentication information is inputted by voice. The merchandise buying and selling method described. 11. The merchandise trading according to claim 10, wherein the computer system performs an information leakage prevention step of outputting a message calling for prevention of leakage of the second customer authentication information before the second customer authentication information is input. Method. An unused word storage step in which the computer system stores words that are not normally used in the sale and purchase of the product as unused words, and an input imitation step that considers that the decision making data is input when the unused words are input. The method for buying and selling merchandise according to claim 10, wherein: 11. The method of buying and selling goods according to claim 10, wherein the computer system performs an operation status notifying step of verifying whether or not the voice data conversion step is operating normally and outputting the operation status. A definite word storage step in which the computer system stores a hard-to-recognize word that is difficult to recognize, a replacement word obtained by replacing the hard-to-recognize word with another expression, and a definitive word that establishes the content of the hard-to-recognize word in association with each other; When the difficult-to-recognize word is input by voice from the trading instruction device, a re-input request step for making a request to be input again with the expression of the replacement word; 11. The method for buying and selling goods according to claim 10, wherein an input word determining step is performed in which a fixed word corresponding to a word is regarded as an input word. A computer system comprising a merchandise trading apparatus that conducts merchandise trading, a merchandise trading instruction apparatus that gives instructions regarding trading to the merchandise trading apparatus, and a merchandise status transmission apparatus that transmits the status of the merchandise to the merchandise trading apparatus,
Customer file storage means for storing a customer registration file consisting of first customer identification information and first customer authentication information, and authentication for accepting authentication request information consisting of second customer identification information and second customer authentication information from the trading instruction device Request information receiving means, authentication means for performing customer authentication processing based on the customer registration file and the authentication request information, and product status information consisting of the first product specifying information and the product status from the product status sending device is repeated. Accepting merchandise status information receiving means, buying / selling information receiving means for receiving buying / selling information consisting of the second merchandise specifying information and the buying / selling conditions from the buying / selling instruction apparatus, and determination of intention to confirm the willingness of buying and selling by the buying / selling information from the buying / selling instruction apparatus Willingness data receiving means for receiving data, the will confirmation data is received, and the buying and selling information and the product status information A trading processing means for performing a trading process for the product specified by the second product specifying information if matched, and a voice for converting the voice data into numerical data or character data when the data input to the trading instruction device is voice data A product buying and selling system comprising data conversion means. Voice input control means is provided for controlling whether or not voice data input is permitted for data input to the trading instruction device, and the voice input control means controls at least the decision making data so as not to allow voice input. 20. The merchandise trading system according to claim 19, wherein the merchandise trading system is a means. Voice input control means for controlling whether or not voice data input is permitted for data input to the trading instruction device, and the voice input control means controls so as not to allow voice input for at least the trading information. The merchandise buying and selling system according to claim 19, wherein: Voice input control means is provided for controlling whether or not voice data input is permitted for data input to the trading instruction device, and the voice input control means does not allow voice input for at least the second customer authentication information. 20. The commodity buying and selling system according to claim 19, wherein the commodity buying and selling system is a control means. 20. The commodity buying and selling system according to claim 19, further comprising second customer authentication information display means for displaying the second customer authentication information as it is in letters or numbers when the second customer authentication information is inputted by voice. . 20. The merchandise trading system according to claim 19, further comprising information leakage prevention means for outputting a message calling for prevention of leakage of the second customer authentication information before the second customer authentication information is input. An unused word storage means for storing a word that is not normally used in buying and selling of the product as an unused word, and an input fake means for considering that the decision-making data is input when the unused word is input, The commodity buying and selling system according to claim 19. 20. The commodity buying and selling system according to claim 19, further comprising operation status notifying means for verifying whether the voice data converting means is operating normally and outputting the operation status. Deterministic word storage means for storing a hard-to-recognize word that is difficult to recognize, a replacement word obtained by replacing the difficult-to-recognize word with another expression, and a fixed word for determining the content of the hard-to-recognize word; When a difficult-to-recognize word is input by voice, a re-input request means for requesting to input again with the expression of the replacement word, and when the re-input word matches the replacement word, confirmation corresponding to the replacement word 20. The commodity buying and selling system according to claim 19, further comprising input word determination means for regarding a word as an input word.

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