JP2007310469A - Remote monitoring method for monitor program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To secure the data security of data to be opened by a monitor program. <P>SOLUTION: In the remote monitoring method of a monitor program in a system in which information transmitted by a monitor AP device is transmitted through a remote management agent device to a remote management manager device, the remote management agent device receives the information transmitted from a monitor device in response to an acquisition request from a remote management agent, and specifies the data item definition file and first conversion rule file of the monitor program corresponding to the received information from data item definition files and first conversion rule files set for each of the plurality of monitor programs, and data-converts the received information by referring to the specified data item definition file and first conversion rule file, and transmits the data-converted information to the remote management manager device. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a remote management method for a monitoring program that can ensure the security of data disclosed by a monitoring program that monitors equipment or equipment.

  A technique is known in which an operation server is arranged in a management center, a distributed server is arranged at a management target site where an application managed by the operation server operates, and the operation status of the application is managed (for example, Patent Document 1). reference).

  Specifically, the interval at which the distributed server acquires the operation status of the application, the items of data acquired by the distributed server, and the like are preset in the distributed server. Then, the distributed server periodically acquires the operation status of the application based on the setting, and stores the acquired operation status of the application. Note that the data item that the distributed server can acquire at one time is one item.

The operation server transmits a data acquisition request, which is a request to periodically acquire data, to the distributed server. The distributed server transmits data to the operation server according to the content of the data acquisition request. The operation server that has received the data refers to preset data filtering and stores the received data in a file in the operation server. Then, the recorded file is attached and transmitted to a preset destination, for example, a mail addressed to the system administrator or end user of the distributed server.
JP 9-274596 A

  In the prior art, data filtering is preset in the operation server. In other words, the restriction on whether or not to release the application data acquired by the operation server is set not at the management target site where the application operates, but at the management center where the operation server is located.

  However, in order to ensure the security of application data, it is desirable to set restrictions on data disclosure at the management target site where the application operates.

  In addition, data that can be disclosed varies depending on application data. Therefore, in order to appropriately acquire application data managed by the management center, it is desirable to define data items for each application.

  According to an exemplary embodiment of the present invention, a monitoring device that operates a plurality of monitoring programs for monitoring a monitoring target, a remote management agent device connected to the monitoring device, and a remote connected to the remote management agent device A management manager device, and information transmitted from the monitoring device in response to an acquisition request from the remote management agent is transmitted to the remote management manager device via the remote management agent device. In the remote monitoring method, when the remote management agent device receives information transmitted from the monitoring device in response to an acquisition request from the remote management agent, the data item definition file set for each of the plurality of monitoring programs and the first Corresponds to the received information from the conversion rule file. The data item definition file and the first conversion rule file of the monitoring program are specified, the received data is converted by referring to the specified data item definition file and the first conversion rule file, and the data converted The information is transmitted to the remote management manager device.

  According to the present invention, it is possible to ensure data security of data disclosed by a monitoring program.

  Hereinafter, an embodiment of the monitoring program remote management system will be described with reference to FIGS.

  FIG. 1 is a block diagram of a configuration of a monitoring program remote monitoring system.

  This computer system includes a remote management manager device (MNG) 110, a remote management agent device (AGT) 120, a monitoring AP device (MON) 130, monitoring target facilities 140 and 150, a monitoring target device 145, a monitoring target device 155, remote management. A client device (CL) 160, a maintenance management server device 180, and a communication device 190 are provided.

  The remote management manager device 110, the remote management agent device 120, and the maintenance management server device 180 are connected via the network 100 and can communicate with each other. The network 100 may be, for example, the Internet, a dedicated line, or a VPN (Virtual Private Network).

  First, the management center will be described.

  The management center remotely monitors the operation status of the monitoring program, the monitoring target facilities 140 and 150, and the like.

  A remote management manager device 110 and a remote management client device 160 are arranged in the management center. The remote management manager device 110 manages a monitoring program running on the monitoring AP device 130 by communicating with the remote management agent device 120 via the network 100. Details of the remote management manager device 110 will be described with reference to FIGS. 2 and 3A.

  The remote management client device 160 is connected to the remote management manager device 110 via the network 170. The location where the remote management client device 160 is installed is arbitrary. Therefore, the remote management manager device 110 may be arranged near the other device or may be arranged near other devices. A plurality of remote management client devices 160 may be arranged.

  Next, the management target site will be described.

  The management target site includes a remote management agent device 120, a monitoring AP device 130, monitoring target facilities 140 and 150, a monitoring target device 145, and a monitoring target device 155. These devices are connected via a network in the management target site. Connected. In the monitoring AP device 130, a plurality of monitoring programs operate. A plurality of monitoring programs corresponding to each monitoring target operate on the monitoring AP device 130. The plurality of monitoring programs monitor the monitoring target facilities 140 and 150 arranged at the management target site. That is, the management target site is a range that can be monitored by the monitoring program. Note that the monitoring target facilities 140 and 150, the monitoring target device 145, and the monitoring target device 155 monitored by the monitoring program are set as monitoring targets.

  The remote management agent device 120 communicates with a plurality of monitoring AP devices 130 via a network in the management target site, and acquires operation information of a plurality of monitoring programs and information such as alerts generated by the monitoring programs. Then, the remote management agent device 120 transmits the acquired information to the remote management manager device 110. In addition, the remote management agent device 120 receives various information from the remote management manager device 110. Details of the remote management agent device 120 will be described with reference to FIG. 3B.

  The monitoring AP device 130 communicates with the monitoring target device 145, the monitoring target facility 150, and the monitoring target device 155 that monitor the monitoring target facility 140 via a network in the management target site. The monitoring program that operates on the monitoring AP device 130 monitors the monitoring target facilities 140 and 150, the monitoring target device 145, and the monitoring control device 155. Specifically, the monitoring target facility 140 is indirectly monitored by the monitoring program via the monitoring target device 145. In addition, the monitoring target facility 150, the monitoring target device 145, and the monitoring target device 155 are directly monitored by the monitoring program.

  For example, the monitoring target facility 140 and the monitoring target device 145 constitute a system for managing entry / exit. The monitoring target facility 140 is a door or the like. The monitoring target device 145 is a camera that captures images of a door, a sensor that detects opening / closing of the door, or the like. The monitoring target device 155 is, for example, a router or a switch.

  The contents monitored by the monitoring program are set for each monitoring target. For example, when the monitoring program monitors the monitoring target device (router) 155, the monitoring program periodically monitors the setting information of the monitoring target device (router) 155. When the monitoring program monitors the monitoring target facility (door) 140 and the monitoring target device (camera) 145, the monitoring program cycles the images of the monitoring target facility (door) 140 taken by the monitoring target device (camera) 145. To monitor whether there is an abnormality in the entrance / exit. On the other hand, the monitoring program monitors whether or not the monitoring target equipment (door) is left open by monitoring the monitoring target device (sensor) 145.

  Next, the maintenance center will be described.

  The maintenance center performs maintenance work when an abnormality is detected in the management target site. A maintenance management server device 180 and a communication device 190 are arranged in the maintenance center.

  The maintenance management server device 180 communicates with the remote management manager device 110 and receives a maintenance work request from the remote management manager device 110. The maintenance management server 180 is a computer that manages the implementation status of maintenance work.

  The communication device 190 is a device for confirming with the maintenance worker the implementation status of the maintenance work. The communication device 190 is, for example, an electronic mail transmission / reception device, a telephone, or a wireless communication device.

  In this embodiment, the remote management manager device 110, the remote management agent device 120, and the maintenance management server device 180 are connected by the same network 100, but the remote management manager device 110 and the remote management agent device 120 are connected to each other. The network to be connected and the network for connecting the remote management manager device 110 and the maintenance management server 180 may be different networks.

  In this embodiment, remote management agent device 120 and monitoring AP device 130 are separate devices, but remote management agent device 120 and monitoring AP device 130 may be the same device.

  The remote management manager device 110 and the remote management agent device 120 may each be configured by a plurality of computers.

  FIG. 2 is a block diagram showing a hardware configuration of the remote management manager device 110.

  The remote management manager device 110 includes a CPU 210, a memory 220, an input device 230, an output device 240, a communication interface (I / F) 225, a storage device 235, and a storage medium reading device 245.

  The storage device 235 is a storage unit including a magnetic disk such as a hard disk drive, and stores various programs.

  The CPU 210 reads various programs stored in the storage device 235 into the memory 220, and performs various processes by executing the programs.

  The memory 220 temporarily stores programs executed by the CPU 210, information required by the CPU 210, and the like.

  The storage medium reading device 245 is, for example, a CD-ROM drive or the like, and reads a program and information stored in the external storage medium 250 such as a CD-ROM, and stores the program and information in the storage device 235.

  The input device 230 is a user interface such as a keyboard and a mouse. The output device 240 is, for example, a user interface such as a printer and a display that is a display device. The communication I / F 225 is an interface connected to the network 100 and the network 170.

  The remote management agent device 120, the monitoring AP device 130, the remote management client device 160, and the maintenance management server device 180 may have the same hardware configuration as the remote management manager 110, and include at least a CPU, a memory, and a communication interface. That's fine.

  Next, functional configurations of the remote management manager device 110, the remote management agent device 120, the monitoring AP device 130, and the maintenance management server device 180 will be described with reference to FIGS. 3A to 4B.

  FIG. 3A is a functional block diagram of the remote management manager device 110.

  The remote management manager device 110 includes a display interface program 305, a management program 310, a communication interface program 330, an AP status database (DB) 311, an operating status database (DB) 312, an alert information database (DB) 313, and detailed log information. A database (DB) 314, a maintenance information database (DB) 315, a monitoring program management database (DB) 316, and a conversion rule database (DB) 320 are provided. These programs and DB are read from the storage device 235 and read to the memory 220 as necessary.

  The display interface program 305 executes display processing on a display device such as a display provided in the remote management manager device 110.

  The management program 310 manages information of each DB stored in the storage device 235. For example, information such as an operation information DB 312 that summarizes the operation status of the monitoring program for a certain period and a maintenance information DB 315 that summarizes the status of maintenance work by the maintenance center are managed.

  The communication interface program 330 allows the remote management manager device to communicate with other devices via the networks 100 and 170.

  The AP status DB 311 stores information related to the status of each monitoring program at each managed site. The information regarding the status of the monitoring program includes, for example, information on whether each monitoring program is being executed, information on whether each monitoring program is being executed normally, and the like.

  The operation information DB 312 stores operation information of each monitoring program of each management target site. The operation information of the monitoring program includes, for example, the number of times executed by the monitoring program, the result calculated by the executed monitoring program, and the like.

  The alert information DB 313 stores information related to alerts received by the remote management manager device 110. When the monitoring program detects an abnormality in the monitoring target, the monitoring AP device 130 transmits alert information to notify the administrator of the remote management client device 160 of the abnormality. Details of the alert notification process will be described with reference to FIG.

  The detailed log information DB 314 stores detailed information on alerts (detailed log information). The log detailed information includes, for example, information such as the type of abnormality and the location where the abnormality is detected.

  The maintenance information DB 315 stores information related to maintenance work requests transmitted by the remote management manager device 110. The information related to the maintenance work request includes, for example, the maintenance center to which the maintenance work request is transmitted, that is, the supplier who requested the maintenance work.

  Information related to the remote management agent device 120 and the monitoring program is registered in the monitoring AP management DB 316.

  The conversion rule DB 320 stores information for converting various types of information. A conversion rule file 321 is stored in the conversion rule DB 320.

  The conversion rule file 321 stores conversion rules for data conversion of information transmitted / received between devices as a data string. The conversion rule file 321 is referred to when information received by the remote management manager device is converted. The conversion rule file 321 is stored in a path designated for each type of information acquired by each monitoring program.

  For example, when the remote management manager device 110 receives information transmitted by the remote management agent device 120, the remote management manager device 110 refers to the conversion rule file 321, and the remote management client device 160 displays the received information. Convert to the data format. In some cases, the remote management manager device 110 converts the received information into a data format for transmission to the maintenance management server device 180.

  FIG. 3B is a functional block diagram of the remote management agent device 120.

  The remote management agent device 120 includes a display interface program 345, a management agent program 350, a communication interface program 380, an AP state database (DB) 351, an operation information database (DB) 352, an alert information database (DB) 353, and log details. An information database (DB) 354, a conversion rule database (DB) 360, and setting information 370 are provided. These programs and DB are read from the storage device as necessary, and read to the memory.

  The display interface program 345 executes display processing on a display device such as the remote management agent device 120 display.

  The management agent program 350 manages information of each DB stored in the storage device. In addition, the management agent program 350 transmits alerts related to monitoring targets, detailed log information, and the like to the remote management manager device 110.

  The communication interface program 330 allows the remote management agent device to communicate with other devices.

  In the AP status DB 351, information related to the status of a plurality of monitoring programs operating on the monitoring AP device 130 connected to the remote management agent device 120 via the network in the management target site is stored. The information regarding the status of the monitoring program includes, for example, information on whether each monitoring program is being executed, information on whether each monitoring program is being executed normally, and the like.

  The operation information DB 352 stores logs (operation information) of a plurality of monitoring programs operating on the monitoring AP device 130 connected to the remote management agent device 120 via the network in the management target site. The operation information includes, for example, a function executed by each monitoring program, the number of times the function is executed, a result calculated by the executed function, and the like.

  The alert information DB 353 stores information related to alerts received by the remote management agent device 120.

  The log detailed information DB 354 stores information related to log detailed information requested to be acquired from the remote management manager device 110 by the remote management agent device 120. The detailed log information acquisition request will be described with reference to FIG.

  In the conversion rule DB 360, when the remote management agent device 120 converts the data format of the various information files in order to transmit the various information files generated by the monitoring AP device 130 to the remote management manager device 110, the remote management agent device 120 A conversion rule referred to by the agent device 120 is stored.

  The conversion rule DB 360 stores a data item definition file 361, a conversion rule file 362, and a conversion rule management table 2000 (FIG. 8). The data item definition file 361 records data item definitions for the remote management agent device 120 to execute data conversion processing as a data string. The conversion rule file 362 stores conversion rules for the remote management agent device 120 to execute data conversion processing as a data string. The data item definition file 361 and the conversion rule file 362 are files that the remote management agent device 120 refers to. The conversion rule management table 2000 manages the conversion rule file 362 stored in the remote management agent device 120.

  The setting information 370 stores items set for the remote management agent device 120 to execute each process.

  The setting information 370 includes an agent setting file 371. The agent setting file 371 records items set for the remote management agent device 120 to execute each process as a data string. The agent setting file 371 is set when the administrator inputs an input area of the agent setting window 810 (FIG. 10).

  FIG. 4A is a functional block diagram of the monitoring AP device 130.

  The monitoring AP device 130 includes a display interface program 405, a monitoring program 410, a communication interface program 430, a process management interface program 440, a monitoring information database (DB) 411, and a monitoring log database (DB) 420. These programs and DB are read from the storage device as necessary, and read to the memory.

  The display interface program 405 executes display processing on a display device such as a display provided in the monitoring AP device 130.

  The monitoring program 410 records, in a file, the processing for monitoring each monitoring target and the contents of the monitoring processing for each monitoring target.

  In the communication interface program 430, the monitoring AP device 130 communicates with other devices.

  The process management interface program 440 acquires the process status of the monitoring program 410. The process management interface program 440 may be a program provided in advance by the operation system (OS).

  Information monitored by the monitoring program 410 is stored in the monitoring information DB 411. The monitoring log DB 420 stores information regarding the history of the monitoring program 410 being operated. Specifically, the monitoring log DB 420 stores an operation information file 421 and a log detailed information file 422.

  In the operation information file 421, a set of data (operation information) in which the status of operation of the monitoring program 410 during a certain period is aggregated is stored as a data string. For example, the operation information is date information when the monitoring program is operated, time information when the monitoring program is operated, and the like. The operation information file 421 is generated in a path designated in advance, and is periodically acquired by the remote management agent device 120 via the network in the management target site. Specifically, the path where the operation information file 421 is generated is specified by the operation information input unit of the agent setting window 810 being input by the administrator.

  In the log detailed information file 422, detailed information (log detailed information) of the alert transmitted from the monitoring target to the monitoring AP device 130 is stored as a data string. The log detailed information file 422 is generated in a path designated in advance, and the log detailed information file 422 is based on a log detailed information acquisition request from the remote management manager device 110 received by the remote management agent device 120. Obtained by the remote management agent device 120. Specifically, the path where the log detailed information file 422 is generated is specified by the log detailed information input unit of the agent setting window 810 being input by the administrator.

  FIG. 4B is a functional block diagram of the maintenance management server device 180.

  The maintenance management server device 180 includes a display interface program 455, a maintenance management program 460, a communication interface program 470, and a maintenance status database (DB) 461. These programs and DB are read from the storage device as necessary, and read to the memory.

  The display interface program 455 executes display processing on a display device such as a display provided in the maintenance management server device 180.

  The maintenance management program 460 manages the status of maintenance work related to the maintenance request transmitted by the remote management manager device 110.

  The communication interface program 470 allows the maintenance management server device 180 to communicate with other devices.

  The maintenance status DB 461 stores the status of maintenance work.

  Various databases (DB) stored in the remote management manager device 110, the remote management agent device 120, the monitoring AP device 130, and the maintenance management server device 180 are stored in a storage device. These DBs may be stored in an external storage medium using a rewritable storage medium.

  In addition, an independent storage device including some DBs may be provided and connected to the remote management manager device 110. These DBs are read into the memory and used.

  FIG. 5 is a diagram showing the configuration of the agent information 500.

  The agent information 500 is stored in the monitoring AP management DB 316 of the remote management manager device 110. The agent information 500 includes an agent identifier 510, an IP address 520, a port number 530, an administrator identifier 540, and a contact address 550.

  In the agent identifier 510, a unique identifier of the remote management agent device 120 is registered. In the IP address 520, the IP address of the remote management agent device 120 is registered. In the port number 530, the port number of the remote management agent device 120 is registered. In the administrator identifier 540, a unique identifier of the administrator of the remote management agent device 120 is registered. In the contact address 550, the contact information of the administrator of the remote management agent device 120 is registered.

  FIG. 6 is a diagram showing the configuration of the management target site information 600.

  The management target site information 600 is stored in the monitoring AP management DB 316 of the remote management manager device 110. The managed site information 600 includes a site identifier 610, an agent identifier 620, a monitoring AP identifier 630, and a maintenance management server identifier 640.

  In the site identifier 610, a unique identifier of the management target site is registered. Registered in the agent identifier 620 is a unique identifier of the remote management agent device 120 and registered in the agent identifier 510 of the agent information 500. In the monitoring AP identifier 630, a unique identifier of the monitoring program managed by the remote management agent device 120 registered in the agent identifier 620 is registered. In the maintenance management server identifier 640, a unique identifier of the remote management agent device 120, the monitoring AP device 130, and the maintenance management server device 180 that manages and manages at least one of the monitoring targets is registered.

  FIG. 7 is a diagram showing the configuration of the data item list 700.

  In the data item list 700, the data item definition file 361 and the conversion rule file 352 are identified, read out to the memory provided in the remote management agent device 120, and held in the memory.

  The data item list 700 includes a number 710, an item name 720, a data type 730, an agent disclosure 740, a manager disclosure 750, a maintenance management server disclosure 760, and an encryption 770. In the number 710, a unique identifier of each record in the data item list 700 is registered. In the item name 720, an identifier of a data item for executing a data conversion process for converting the data format is registered. In the data type 730, an identifier for identifying the data type of the data item value is registered.

  Registered in the agent disclosure 740 is information that determines whether or not to disclose the data item included in the conversion source information and the value of the data item to the remote management agent device 120. When the data item and the value of the data item are not disclosed to the remote management agent device 120, nothing is registered in the agent disclosure 740.

  Registered in the manager disclosure 750 is information that determines whether or not to disclose the data item included in the conversion source information and the value of the data item to the remote management manager device 110. When the data item and the value of the data item are not disclosed to the remote management manager device 110, nothing is registered in the manager disclosure 750.

  Registered in the maintenance management server disclosure 760 is information that determines whether or not the data item included in the conversion source information and the value of the data item are disclosed to the maintenance management server device 180. When the data item and the value of the data item are not disclosed to the maintenance management server device 180, nothing is registered in the maintenance management server disclosure 760.

  Registered in the encryption 770 is information for determining whether or not to encrypt the value of the data item of the conversion source.

  FIG. 8 is a diagram showing the configuration of the conversion rule management table 2000.

  The conversion rule management table 2000 is stored in the conversion rule DB 360 of the remote management agent device 120. The conversion rule table 2000 is a table for managing each conversion rule file 362 stored in a path set for each piece of information acquired by each monitoring program.

  The conversion rule management table 2000 includes a monitoring AP identifier 2010, an information type 2020, a detailed type 2030, an information type identifier 2040, and a conversion source location path 2050.

  In the monitoring AP identifier 2010, a unique identifier of the monitoring program is registered. In the information type 2020, an identifier of information acquired by the monitoring program is registered. For example, in the information type 2020, operation information, detailed log information, and the like are registered.

  In the detailed type 2030, a unique identifier of the type of log detailed information is registered. Since detailed information is not defined for the operation information, nothing needs to be registered in the detailed type 2030. In the information type identifier 2040, an identifier is registered for identifying the information type and the detailed type. The information type identifier is defined by the monitoring program. In the conversion source path 2050, a path for storing information as a conversion source is registered. For example, path names such as operation information files and log detailed information files are registered.

  FIG. 9 is a diagram showing the configuration of the data item definition table 2100.

  The data item definition table 2100 is generated by the remote management agent device 120 reading the data item definition file 361 into the memory. The data item definition file 2100 is defined for each monitoring program.

  The data item definition table 2100 includes an information type identifier 2110, an item name 2120, a data type 2130, an agent disclosure 2140, a manager disclosure 2150, a maintenance management server disclosure 2160, and an encryption 2170.

  In the information type identifier 2110, the monitoring AP identifier included in the conversion rule management table 2000 is registered. In the item name 2120, an identifier for identifying a data item defined in the information type acquired by the monitoring program is registered. In the item name 2120, the same identifier may be registered as long as the information type is different even if the same monitoring program is used.

  Data type 2130, agent publication 2140, manager publication 2150, maintenance management server publication 2160, and encryption 2170 are data type 730, agent publication 740, manager publication 750, maintenance management server publication 760, and encryption of data item list 700, respectively. Since it is the same as that of Formula 770, description thereof is omitted.

  FIG. 10 is a view showing a display screen of the agent setting window 810.

  When the remote management client device 160 accesses the remote management agent device 120 via the networks 100 and 170, the agent setting window 810 is displayed on a display device provided in the remote management client device 160.

  The agent setting window 810 includes a monitoring program selection area 815, an alert level notification selection area 820, an AP state acquisition interval input area 830, an operation information acquisition interval input area 840, an operation information conversion source file input area 845, a log type selection area 860, It includes a conversion source file input area 870 for log detailed information.

  The monitoring program selection area 815 displays a list of monitoring programs. When the administrator selects a monitoring program from the list displayed in the monitoring program selection area 815 and selects the “Load” button 816, the remote management agent device 120 includes the agent setting file 371 stored in the setting information 370. The agent setting file 371 of the monitoring program selected by the administrator is identified.

  Then, the remote management agent device 120 reads the identified agent setting file 371 into the memory, and displays each setting information of the agent setting file 371 in each display area of the agent setting window 810.

  When the agent setting file 371 is set for a new monitoring program, the remote management agent device 120 displays the default value in each display area of the agent setting window 810.

  The alert level notification selection area 820 sets the alert level at which the monitoring AP device 130 notifies the remote management client device 160 that an abnormality has occurred in the monitoring target. The alert level notification selection area 820 includes three check boxes of “important”, “warning”, and “information”. When the administrator selects an alert level from the “Important”, “Warning”, and “Information” check boxes, the alert level selected in the display device of the remote management client device 160 when the alert is notified Is displayed.

  By inputting the AP state acquisition interval input area 830, an acquisition interval at which the remote management agent device 120 acquires process information is set in the processing of S1211.

  Specifically, when the administrator inputs an acquisition interval in the AP state acquisition interval input area 830, the remote management agent device 120 sets the acquisition interval. The set acquisition interval is stored in the agent setting file 370 of the monitoring program selected in the monitoring program selection area 815. Information about the acquired state of the monitoring program 410 is stored in the AP state DB 351. Further, although the AP state acquisition interval input area 830 is displayed in units of seconds, it may be in units of days, hours, or minutes.

  When the operation information acquisition interval 840 and the conversion source file input area 845 are input, the remote management agent device 120 acquires the operation information file 421 stored in the monitoring AP device 130 in the processing of S1311, and the remote management The location of the operation information file 421 acquired by the agent device 120 is set.

  Specifically, the administrator inputs an acquisition interval in the operation information acquisition interval input area 840 to set an interval at which the remote management agent device 120 acquires the operation file 421. The operation information acquisition interval input area 840 is displayed in units of seconds, but may be in units of days, hours, or minutes.

  Further, the administrator can set the location of the operation information file 421 acquired by the remote management agent device 120 by inputting a path indicating the location of the operation information file 421 in the conversion source file input area 845. When the administrator selects the “Refer” button 846, a window for the administrator to select a path is displayed. When the administrator selects a path indicating the location of the operation information file 421 from the selection items in the displayed window, the selected path is displayed in the conversion source file input area 845.

  By inputting the log type selection area 860 and the conversion source file input area 870, the remote management agent device 120 stores the log detailed information file 422 storing the log detailed information corresponding to each log type, and the log type. Set the order. The log type is a type of detailed log information generated by the monitoring program.

  In the log type selection area 850, an identifier of the log type is displayed. When the administrator selects “detection log” in the log type selection area 850, the remote management agent 120 displays the identifier of the log type selected by the administrator in the log type display area 860 and indicates the location of the log detailed information 422. The identifier of the path to be displayed is displayed in the conversion source file input area 870.

  The administrator inputs a path identifier indicating the location of the log detailed information file 422 in the conversion source file input area 870. When the administrator selects the “Refer” button 871, a window for selecting a path is displayed. When the administrator selects a path indicating the location from the selection items in the displayed window, the identifier of the path selected by the administrator is displayed in the conversion source file input area 870.

  Further, when the administrator selects the “Add” button 851, an identifier of the log type can be added. When the administrator selects a log type identifier displayed in the log type selection area 850 and selects an “Edit” button 852, a window for editing the character string of the selected log type identifier is displayed. When the administrator edits the identifier character string, the selected log type identifier is changed to the changed label in the log type selection area 850 and displayed. When the administrator selects a log type identifier displayed in the log type selection area 850 and selects a “Remove” button 853, the selected log type identifier is deleted from the log type selection area 850.

  When the administrator selects a log type identifier displayed in the log type selection area 850 and selects the “Δ” button 855, the selected log type identifier moves upward in the log type selection area 850. To do. On the other hand, when the administrator selects the log type identifier displayed in the log type selection area 850 and selects the “▽” button 856, the selected log type identifier moves downward in the log type selection area 850. To do.

  When the administrator selects an “OK” button 885, the remote management agent device 120 acquires values input to the setting items displayed in the agent setting window 810, and stores the acquired values in the agent setting file 371. Store as a column. The remote management agent device 120 stores the acquired value in the agent setting file 371 and then ends the agent setting window 810.

  When the administrator selects an “Apply” button 886 while inputting setting items in the agent setting window 810, the remote management agent device 120 sets the values input to the setting items displayed in the agent setting window 810. The acquired value is recorded in the agent setting file 371 as a data string. When the “Apply” button 886 is selected, the remote management agent device 120 does not end the agent setting window 810.

  In the present embodiment, the agent setting window 810 is displayed on the remote management client device 160, but may be displayed on the remote management manager device 110. Specifically, when the remote management manager device 110 accesses the remote management agent device 120, an agent setting window 810 is displayed on a display device such as a display provided in the remote management manager device 110. Note that the setting items in the agent setting window 810 may be the same as those displayed on the remote management client device 160.

  Note that the setting items of the agent setting window 810 shown in the embodiment may be changed.

  FIG. 11 is a diagram showing a display screen of the conversion rule setting window 910.

  The conversion rule setting window 910 is displayed on a display device provided in the remote management client device 160 when the remote client device 160 accesses the remote management agent device 120 via the networks 100 and 170.

  The conversion rule setting window 910 includes a monitoring program setting area 915, an information type selection area 920, a data item definition file input area 930, a conversion rule file input area 931, a log type selection area 940, a data item display area 950, and a public data item. A display area 960 is included.

  In the monitoring program setting area 915, a list of unique identifiers of the management program 410 is displayed. The administrator selects the identifier of the monitoring program 410 displayed in the monitoring program display area 915 and selects the “Load” button 916. The remote management agent device 120 identifies the agent setting file 371 corresponding to the selected monitoring program 410 from the agent setting file 371. Then, the remote management agent device 120 reads the identified agent setting file 371 into the memory, extracts data regarding the type of information transmitted from the monitoring AP device 130 from the agent setting file 371 read into the memory, and sets it as a setting item. The data value is displayed in the corresponding display area.

  By inputting the data item definition file input area 930 and the conversion rule file input area 931, the location of the data item data definition file 361 and the conversion rule file 362 corresponding to the type of information transmitted from the monitoring AP device 130 is determined. Set for each monitoring program. Note that the types of information transmitted from the monitoring AP device 130 include operation information and detailed log information.

  In the information type selection area 920, a list of types of information transmitted from the monitoring AP device 130 is displayed. In the data item definition file input area 930, a path indicating the location of the data item definition file 361 of the information type selected in the information type selection area 920 is displayed. In the conversion rule file input area 931, a path indicating the location of the conversion rule file 362 of the information type selected in the information type selection area 920 is displayed.

  Specifically, the administrator selects an information type in the information type selection area 920. When the administrator selects the “View” button 941, the remote management agent device 120 acquires a path indicating the location of the data item definition file 361 of the selected information type from the agent setting file 371, and the data item definition file Displayed in the input area 930. Further, the remote management agent device 120 acquires a path indicating the location of the conversion rule file 362 of the selected information type from the agent setting file 371 and displays it in the conversion rule file input area 931.

  When the administrator changes the path displayed in the data item definition file input area 930, the administrator inputs the path identifier indicating the location of the data item definition file 361 in the data item definition file input area 930. . When the administrator selects the “Refer” button 935, a window for selecting a path indicating the location of the data item definition file 361 is displayed. When the administrator selects a path indicating the location of the data item definition file 361 from the displayed window, a path indicating the location of the selected data item definition file 361 is displayed in the data item definition file input area 930.

  When the administrator changes the path displayed in the conversion rule file input area 931, the administrator inputs a path identifier indicating the location of the conversion rule file 362 in the conversion rule file input area 931. When the administrator selects the “Refer” button 936, a window for selecting a path indicating the location of the conversion rule file 362 is displayed. When the administrator selects a path indicating the location of the conversion rule file 362 from the displayed window, a path indicating the location of the selected conversion rule file 362 is displayed in the conversion rule file input area 931.

  Accordingly, in the process of S1410, the remote management agent device 120 refers to the paths input in the data item definition file input area 930 and the conversion rule file input area 931, and corresponds to the information transmitted from the monitoring AP apparatus 130. The data item definition file 361 and the conversion rule file 362 are identified.

  By inputting the data item display area 950 and the public data item display area 960, whether or not each data item included in the detailed log information corresponding to each log type is disclosed to the remote management manager apparatus 110 is determined. Can be set for.

  Next, a process in which the remote management agent device 120 notifies the remote management manager device 110 of the alert received from the monitoring AP device 130 will be described with reference to FIGS. 12 and 13.

  FIG. 12 is a sequence diagram of alert notification processing. FIG. 13 is a flowchart of the alert notification process of the monitoring AP device 130. In FIG. 12 and FIG. 13, the same reference numerals are assigned to the same processes.

  The monitoring AP device 130 holds in memory the date and time when the monitoring program acquires monitoring data from the monitoring target (monitoring data acquisition date and time). The monitoring AP device 130 periodically refers to the current date and time to determine whether or not the current date and time has reached the monitoring data acquisition date and time (S1105 in FIG. 13). If it is determined that the current date / time has not reached the monitoring data acquisition date / time, the monitoring AP device 130 repeats the processing of S1105 until the monitoring data acquisition date / time is reached.

  If the monitoring AP device 130 determines in the processing of S1105 that the current date and time has reached the monitoring data acquisition date and time, the monitoring AP device 130 periodically transmits a request to acquire monitoring data to each monitoring target (S1011 in FIG. 12). .

  When each monitoring target receives a monitoring data request, the monitoring data is transmitted to the monitoring AP device 130, and the monitoring AP device 130 receives the monitoring data (S1012). Note that the data format of the monitoring data differs depending on each monitoring target. For example, when the monitoring program monitors the setting information of the monitoring target device (router) 155, the data format of the monitoring data acquired by the monitoring AP device 130 is the LDIF format. When the monitoring program monitors the monitoring target device (camera) 145 that captures the monitoring target facility (door) 140, the data format of the monitoring data acquired by the monitoring AP device 130 is an image format.

  When the monitoring AP device 130 acquires the monitoring data, the contents of the monitoring data are verified to determine whether or not the acquired monitoring data is abnormal (S1020).

  If it is determined in S1020 that there is an abnormality in the monitoring data, the monitoring AP device 130 generates a detailed log information file 422 of the monitoring data in which the abnormality is detected in a predetermined path (S1030). In the embodiment, the log detailed information corresponding to a plurality of log types is recorded in one log detailed information file 422, but the log detailed information corresponding to one log type is recorded in one log detailed information file 422. May be.

  When generating the log detailed information file 422, the monitoring AP device 130 transmits alert information notifying the monitoring target device that an abnormality has been detected, to the remote management agent device 120 (S1032). For example, the monitoring AP device 130 transmits alert information to the remote management agent device 120 using SNMP (Simple Network Management Protocol) or the like.

  When it is determined that there is no abnormality in the monitoring data in the process of S1020, and when the monitoring data is transmitted in the process of S1032, the monitoring AP apparatus 130 updates the monitoring data acquisition date (S1110 in FIG. 13). ). Specifically, the monitoring AP device 130 sets the next monitoring data acquisition date and time by adding a predetermined monitoring data acquisition interval (monitoring data acquisition interval) to the monitoring data acquisition date and time. To do.

  In the process of S1032, upon receiving the alert information transmitted from the monitoring AP apparatus 130, the remote management agent apparatus 120 converts the received alert information into alert data for transmission to the remote management manager apparatus 110 (S1040). Details of the data conversion process will be described with reference to FIG.

  The remote management agent device 120 stores the converted alert data in the alert information DB 313 (S1050). Next, the remote management agent device 120 transmits the converted alert data to the remote management manager device 110 (S1052).

  When receiving the alert data, the remote management manager device 110 analyzes the received alert data (S1060). Then, the remote management manager device 110 transmits the analysis result of the alert data to the remote management agent device 120 (S1062).

  Next, the remote management manager apparatus 110 stores the alert data analyzed in the process of S1060 in the alert information DB 313. When the alert data analyzed last time is stored in the alert information DB 313, the remote management manager device 110 updates the alert information DB 313 with the alert data analyzed this time (S1070).

  The remote management manager device 110 transmits a display data update request, which is a request to update display data displayed on the display device included in the remote management client device 160, to the remote management client device 160 (S1071).

  When receiving the display data update request, the remote management client device 160 updates the display data displayed on the display device included in the remote management client device 160 based on the received display data update request (S1080).

  Next, processing (AP status acquisition processing) in which the remote management agent device 120 acquires information related to the status of the monitoring program and transmits it to the remote management manager device 110 will be described with reference to FIG.

  FIG. 14 is a sequence diagram of the AP state acquisition process.

  The monitoring program is activated on the monitoring AP device 130 (S1200). Further, the monitoring AP device 130 manages the process information of the monitoring program acquired by the process management interface program 440 (S1210).

  The remote management agent device 120 transmits a request for acquiring process information of the monitoring program (process information acquisition request) to the monitoring AP device 130 (S1211).

  When the monitoring AP device 130 receives the process information acquisition request from the remote management agent device 120, the monitoring AP device 130 transmits process information related to the monitoring program specified in the process information acquisition request to the remote management agent device 120 (S1212). The process information related to the monitoring program includes the execution state of the monitoring program.

  When the remote management agent device 120 receives process information related to the monitoring program, the remote management agent device 120 converts the received process information into program status data for transmission to the remote management manager device 110 (S1220). Details of the data conversion process will be described with reference to FIG.

  The remote management agent device 120 transmits the converted program status data to the remote management manager device 110 (S1222).

  When receiving the program status data, the remote management manager device 110 analyzes the received program status data (S1230). Then, the remote management manager device 110 transmits the analysis result of the program status data to the remote management agent device 120 (S1232).

  Next, the remote management manager apparatus 110 stores the program status data analyzed in the process of S1230 in the AP status DB 311. When the program state data analyzed last time is stored in the AP state DB 311, the remote management manager device 110 updates the AP state DB 311 to the program state data analyzed this time (S1240).

  The remote management manager device 110 transmits a display data update request, which is a request to update display data displayed on the display device included in the remote management client device 160, to the remote management client device 160 (S1241).

  When receiving the display data update request, the remote management client device 160 updates the display data displayed on the display device included in the remote management client device 160 based on the received display data update request (S1250).

  Next, a process (operation information acquisition process) in which the remote management agent device 120 acquires information related to the operating state of the monitoring program in the monitoring AP device 130 and transmits it to the remote management manager device 110 will be described with reference to FIGS. 15 and 16. I will explain.

  FIG. 15 is a sequence diagram of the operation information acquisition process. FIG. 16 is a flowchart of the operation information acquisition process of the monitoring AP device 130. In FIG. 15 and FIG. 16, the same reference numerals are assigned to the same processes.

  The monitoring AP device 130 stores in the memory the date and time when the monitoring program starts counting the log (operation information) (counting period start date and time) and the date and time when the monitoring program ends counting the log (operation information) (counting period end date and time). Hold. The monitoring AP device 130 periodically refers to the aggregation period end date and time to determine whether or not the current date and time has reached the aggregation period end date and time (S1155 in FIG. 16). If it is determined that the current date / time has not reached the aggregation period end date / time, the monitoring AP apparatus 130 repeats the process of S1155 until the aggregation period end date / time is reached.

  If it is determined in step S1150 that the current date / time has reached the counting period end date / time, the monitoring AP apparatus 130 counts operation information from the counting period start date / time to the counting period end date / time (S1300). The total operation information is different for each monitoring program. For example, the monitoring AP device 130 is date information when the monitoring program is operated and time information when the monitoring program is operated.

  The monitoring AP device 130 writes each item of the operation information collected in the operation information file 421 of a predetermined path, and generates the operation information file 421 (S1310). The operation information file 421 is stored in the monitoring log DB 420 as a data string. In the present embodiment, an LDIF format is employed in which a set of data item names and values registered in each data item is stored in the operation information file 421 in a text file format. Different data formats may be adopted.

  When the monitoring AP device 130 generates the operation information file 421 in the process of S1310, the aggregation period start date and time and the aggregation period end date and time are updated (S1160 in FIG. 16). Specifically, the monitoring AP device 130 substitutes the current aggregation period end date and time for the next aggregation period start date and time to calculate the next aggregation period start date and time. Then, the monitoring AP device 130 calculates the next aggregation period end date and time by adding an interval (aggregation interval) for totaling predetermined operation information to the current aggregation period end date and time (S1160 in FIG. 16).

  The remote management agent device 120 stores the date and time (operation information acquisition date and time) at which the operation information file 421 generated by the monitoring AP device 130 is acquired in the memory. In addition, the remote management agent device 120 holds the previous operation information acquisition date and time in the memory based on the operation information acquisition interval input in the operation information acquisition interval input area 840 (FIG. 10).

  The remote management agent device 120 periodically refers to the operation information acquisition date and time to determine whether or not the current date and time has reached the operation information acquisition date and time. If it is determined that the current date / time has not reached the operation information acquisition date / time, the monitoring AP device 130 repeats this determination process until the operation information acquisition date / time is reached.

  When the remote management agent device 120 determines that the current date and time has reached the operation information acquisition date and time, the remote management agent device 120 transmits a request to acquire the operation information file 421 (operation information acquisition request) to the monitoring AP device 130 (S1311).

  Next, the remote management agent device 120 refers to the agent setting file 371 and acquires the path input in the conversion source file input area 845 of the agent setting window 810 (FIG. 10). Then, the remote management agent device 120 accesses the acquired path and acquires the operation information file 421 (S1312). The remote management agent device 120 identifies the operation information file 421 whose date and time when the acquired operation information file 421 was generated by the monitoring AP device 130 is later than the previous operation acquisition date and time as a new operation information file.

  The remote management agent device 120 converts the acquired operation information into operation information data for transmission to the remote management manager device 110 (S1320). Details of the data conversion process will be described with reference to FIG.

  The remote management agent device 120 transmits the converted operation information data to the remote management manager device 110 (S1322).

  When receiving the operation information data, the remote management manager device 110 analyzes the received operation information data (S1330). Then, the remote management manager device 110 transmits the analysis result of the operation information data to the remote management agent device 120 (S1332).

  Next, the remote management manager apparatus 110 stores the operation information data analyzed in the process of S1330 in the operation information DB 312. When the operation information data analyzed last time is stored in the operation information DB 312, the remote management manager device 110 updates the operation information DB 312 to the operation information data analyzed this time (S 1340).

  The remote management manager device 110 transmits a display data update request, which is a request for updating display data displayed on the display device included in the remote management client device 160, to the remote management client device 160 (S1341).

  When receiving the display data update request, the remote management client device 160 updates the display data displayed on the display device included in the remote management client device 160 based on the received display data update request (S1350).

  Next, the data conversion process of the process of S1320 of FIG. 15 will be described using FIG. The process of S1040 in FIG. 12 and the process of S1220 in FIG. 14 are the same process.

  FIG. 17 is a flowchart of operation information data conversion processing.

  The remote management agent device 120 refers to the agent setting file 371 and identifies the data item definition file 361 and the conversion rule file 362 (S1410).

  Specifically, the remote management agent device 120 refers to the agent setting file 371 and inputs the path input in the operation information data item definition file input area 930 and the operation information conversion rule file input area 931. Get the path. Then, the remote management agent device 120 identifies the data item definition file 361 and the conversion rule file 362 stored in the acquired path. Then, the remote management agent device 120 stores the data item list 700 (FIG. 7) in the memory by reading the specified data item definition file 361 and conversion rule file 362 into the memory.

  Further, the remote management agent device 120 reads the operation information file 421 acquired in the process of S1312 into the memory (S1420). The operation information file 421 includes data items and values registered in the data items.

  Then, the remote management agent device 120 generates a data list of operation information (operation information data list) based on the operation information file 421 read into the memory (S1430). The operation information data list includes a list number, a data item, a value of the data item, and the like.

  Next, the remote management agent device 120 registers “0” in the list number of the operation information data list generated in S1430 (S1440).

  The remote management agent device 120 determines whether there is a record in the operation information data list for which data conversion processing has not been executed (S1445).

  If it is determined that the data conversion process has been executed for all the records of the operation information data list, the data conversion process is terminated.

  When it is determined that there is a record for which data conversion processing has not been performed, the remote management agent device 120 refers to the data item list 700 generated in the processing of S1410, and in the data item list 700, the remote operation agent data list It is determined whether there is an item name 720 that matches the data item corresponding to the number in the list (S1446).

  If it is determined that there is no item name 720 that matches the data item in the operation information data list, it is not necessary to execute the data conversion process, and thus the process proceeds to S1495.

  When it is determined that there is an item name 720 that matches the data item in the operation information data list, the remote management agent device 120 determines the item name of the data item list 700 that matches the data item of the number in the operation information data list. 720 records are identified. Then, the remote management agent device 120 determines whether or not “public” is registered in the agent data publication 740 of the record having the item name 720 that matches the data item (S1447).

  If “public” is not registered in the agent data disclosure 740 of the item name 720, there is no need to transmit the data item to the remote management manager device 110, and the process proceeds to S1495.

  When “public” is registered in the agent data disclosure 740 of the item name 720, the remote management agent device 120 determines whether “public” is registered in the manager data disclosure 750 of the item name 720. (S1448).

  If “public” is not registered in the manager data disclosure 750 of the item name 720, it is not necessary to transmit the data item to the remote management manager apparatus 110, and the process proceeds to S1495.

  When “public” is registered in the manager data disclosure 750 of the item name 720, the data item is transmitted to the remote management manager device 110, so that the remote management agent device 120 has the data of the processing from S 1450 to S 1495. Perform the conversion process.

  The remote management agent device 120 refers to the operation information data list and refers to the value of the data item of the list number (S1450).

  Next, the remote management agent device 120 refers to the encryption 770 of the item name 720 to determine whether or not to encrypt the value of the data item (S1455).

  When the value of the data item is not encrypted, the process proceeds to S1470. When encrypting the value of the data item, the remote management agent device 120 encrypts the value of the data item (S1460).

  Next, the remote management agent device 120 refers to the data item list 700 and acquires the character string of the data type 730 of the item name 720 (S1470). Then, the remote management agent device 120 converts the data registered in the record of the number in the list of the operation information data into the acquired data type.

  Then, the remote management agent device 120 refers to the maintenance management server data disclosure 760 of the record having the item name 720 that matches the data item, and determines whether or not the data item and the value of the data item are disclosed to the maintenance management server 180. Such information is acquired (S1480).

  Then, the remote management agent device 120 adds the record of the number in the list of the converted operation information data list to the transmission data (S1490).

  The remote management agent device 120 adds “1” to the number in the list of the operation information data list, and returns to the processing of S1445.

  The alert information notification process (FIG. 12) data conversion process (S1040), the AO status acquisition process (FIG. 14) data conversion process (S1220), and the log detailed information acquisition process (FIG. 20) data conversion process (S1750). In S1420, the information read into the memory is the alert information, process information, and log detailed information file 422, respectively. Other processes are the same as the processes of S1410 to S1495.

  In the present embodiment, the remote management agent device 120 does not execute the data conversion process and does not transmit to the remote management manager device 110 information that is not permitted to be disclosed to the remote management agent device 120 and the remote management manager device 110. Therefore, the traffic between the remote management agent device 120 and the remote management manager device 110 can be reduced and the security can be sufficiently protected.

  FIG. 18 is a view showing a display screen of the alert display window 1510.

  The alert display window 1510 is displayed on a display device provided in the remote management client device 160 when the remote client device 160 accesses the remote management agent device 120 via the networks 100 and 170.

  The alert display window 1510 includes a site selection area 1515, a monitoring AP selection area 1516, an alert list display area 1520, a selected alert information display area 1550, a log detailed information display area 1560, and the like.

  In the site selection area 1515, a list of identifiers of management target sites managed by the remote management manager device 110 is displayed. In the monitoring AP selection area 1516, a list of identifiers of the monitoring program 410 managed by the remote management manager device 110 is displayed.

  When the administrator selects a management target site from the list of management target site identifiers displayed in the site selection area 1515 and selects the “Search” button 1517, the remote management manager apparatus 110 receives an alert stored in the alert information DB 313. Search alert information for the selected managed site from the information. When the administrator selects a monitoring program from the list of monitoring program identifiers displayed in the monitoring AP selection area 1516 and selects the “Search” button 1517, the remote management manager device 110 is stored in the alert information DB 313. The alert information of the monitoring program of the management target site selected by the administrator is searched from the alert information.

  If the corresponding alert information is stored in the alert information DB 313, the remote management manager device 110 instructs the remote management manager device 110 to display the value of the alert information data in the alert list display area 1520.

  Specifically, the alert list display area 1520 displays the identifier of the management target site, the identifier of the monitoring program, the alert level, the log type designation, and the like.

  When the administrator selects the process selection button 1530 displayed in the alert list display area 1520 and selects the “Select” button 1531 in the log type designation field, a log type selection window (not shown) is displayed.

  The log type selection window displays a list of log types of alert information selected by the process selection button 1530. The administrator selects a log type for which detailed log information is to be acquired from the list of log types displayed in the log type selection window. The list of log types displayed in the log detail selection window varies depending on the monitoring program.

  When the administrator selects a log type for which detailed log information is to be acquired from the log type selection window, the selected log type is displayed in the detailed log type designation field in the alert list display area 1520.

  In this embodiment, whether or not the process selection button 1530 has been selected is displayed by a “re” point, but other display methods may be used.

  When the administrator selects the “Request” button 1541 in the alert display window 1510, the remote client device 160 sends a request for acquiring detailed log information for the alert information selected by the administrator using the process selection button 1530 to the remote management manager device 110. Send to. The method by which the remote management manager device 110 acquires the detailed log information will be described in detail with reference to FIG.

  When the remote management client device 130 acquires the detailed log information from the remote management manager device 110, the remote management client device 130 displays a request execution result notification window 1610 shown in FIG. When the administrator selects the “OK” button 1615 in the request execution result notification window 1610, the remote management client device 160 displays “Done” in the acquisition column 1532 of the alert list display area 1520, and the selected alert information display area 1550 and a detailed log information display area 1560 are displayed.

  In the selected alert display area 1550, an outline of the acquired alert information is displayed. Specifically, the selected alert display area 1550 displays the number, the identifier of the managed site, the identifier of the monitoring program, the log type designation, and the acquisition date and time when the log detailed information is acquired.

  In the detailed log information display area 1560, the data item name and the data item value of the acquired detailed log information are displayed. The remote management manager device 110 displays data item names and data item values that are permitted to be released.

  For the alert information for which “completed” is displayed in the acquisition column 1532 of the alert list display area 1520, when the “View” button 1542 is selected by the administrator, the remote management client device 160 displays the selected alert display area. 1550 and a detailed log information display area 1560 are displayed.

  FIG. 20 is a sequence diagram of the detailed log information acquisition process.

  The remote management client device 160 transmits a request for acquiring detailed log information to the remote management manager device 110 (S1701). The request for acquiring the detailed log information includes the identifier of the designated management target site, the identifier of the designated monitoring program, and the identifier of the designated log type.

  When the administrator selects the “Request” button 1541 in the alert display window 1510, the remote management manager device 110 sends a request to acquire detailed log information for the alert information selected by the processing selection button 1530 by the administrator. (S1701).

  When the remote management manager device 110 receives the request for acquiring the log detailed information, the remote management manager device 110 converts the received request for acquiring the log detailed information into request data (S1710). Then, the remote management manager device 110 stores the converted request data in the detailed log information DB 314 (S1720).

  Next, the remote management manager apparatus 110 transmits the converted request data to the remote management agent apparatus 120 (S1722).

  When the remote management agent device 120 receives the request data, it analyzes the received request data (S1730). The remote management agent device 120 transmits the result of analyzing the request data to the remote management manager device 110 (S1732).

  Then, the remote management agent device 120 stores the analyzed request data in the detailed log information DB 354 (S1740).

  The remote management agent device 120 transmits a request to acquire the log detailed information file 422 corresponding to the request data to the monitoring AP device 130 (S1741). Then, the remote management agent device 120 accesses a predetermined path and acquires the log detailed information file 422 corresponding to the request data (S 1742).

  When the remote management agent device 120 acquires the log detailed information file 422, the remote management agent device 120 converts the received log detailed information file 422 into log detailed data for transmission to the remote management manager device 110 (S1750). The details of the data conversion process have been described with reference to FIG.

  The remote management agent device 120 stores the converted log detailed data in the corresponding record of the log detailed information DB 354 (S1760). Then, the remote management agent device 120 transmits the detailed log data to the remote management manager device 110 (S1762).

  The remote management manager device 110 that has received the detailed log data analyzes the detailed log data received from the remote management agent device 120 (S1770). Then, the remote management manager device 110 transmits the result of analyzing the detailed log data to the remote management agent device 120 (S1772).

  The remote management manager apparatus 110 stores the analyzed log detailed information data in the log detailed information DB 314 (S1780). If the log detailed information data is already stored in the log detailed information DB 314, the remote management manager device 110 updates the log detailed information data.

  The remote management manager device 110 transmits a display data update request, which is a request for updating display data displayed on the display device included in the remote management client device 160, to the remote management client device 160 (S1781).

  Upon receiving the display data update request, the remote management client device 160 displays a request execution result notification window 1610 (FIG. 19) on the display device provided in the remote management client device 160 based on the received display data update request (S1790). ).

  FIG. 21 is a flowchart of the maintenance management process.

  When the administrator accesses the remote management client device 160, a maintenance status window (not shown) for displaying the maintenance status is displayed on the display device provided in the remote management client device 160.

  For example, when the administrator selects alert information in the alert display window 1510 (FIG. 18) and selects a predetermined button, the remote management client device 160 displays the maintenance status window.

  When the administrator selects an “Order” button (not shown) displayed in the maintenance status window, the remote management client device 160 remotely manages the monitoring program corresponding to the alert information selected by the administrator or the maintenance request for the monitoring target. The data is transmitted to the manager device 110 (S1801). The maintenance request includes, for example, an alert number, a site identifier, a monitoring AP identifier, a maintenance type, a maintenance target identifier, a data item, a data item value, and information on whether or not to encrypt the data item value. Including.

  Receiving the maintenance request, the remote management manager apparatus 110 converts the received maintenance request into maintenance request data (S1810). Details of the data conversion process of the maintenance request will be described with reference to FIG.

  The remote management manager apparatus 110 stores the converted maintenance request data in the maintenance information DB 315 (S1820). Then, the remote management manager device 110 transmits the maintenance request data to the maintenance management server device 180 (S1822).

  When receiving the maintenance request data, the maintenance management server device 180 converts the received maintenance request data into maintenance data (S1830). Then, the maintenance management server device 180 notifies the remote management manager device 110 that the maintenance request has been accepted (S1832).

  Receiving the data analysis result, the remote management manager device 110 updates the record corresponding to the maintenance request data in the maintenance information stored in the maintenance information DB 315 in the remote management manager device 110 (S1840). The remote management manager device 110 transmits a display data update request, which is a request for updating display data displayed on the display device included in the remote management client device 160 (S1841).

  When receiving the display data update request, the remote management client device 160 updates the display data displayed on the display device included in the remote management client device 160 based on the received display data update request (S1845).

  The maintenance management server device 180 notifies the remote management manager device 110 that the maintenance request has been accepted in the process of S1832, and then stores maintenance data in the maintenance status DB 461 (S1850). Then, the maintenance management server device 180 performs maintenance work (S1860).

  Then, the maintenance management server device 180 updates the corresponding maintenance data stored in the maintenance status DB 461 (S1870). Then, the maintenance management server 180 transmits maintenance data to the remote management manager device 110 (S1872).

  When receiving the maintenance data, the remote management manager device 110 analyzes the received maintenance data (S1880). Then, the remote management manager device 110 notifies the maintenance management server device 180 of the result of analyzing the maintenance data (S1882).

  The remote management manager device 110 identifies the corresponding record stored in the maintenance information DB 315, and updates the maintenance request data (S1890).

  The remote management manager device 110 transmits a display data update request, which is a request for updating display data displayed on the display device included in the remote management client device 160, to the remote client device 160 (S1891).

  When receiving the display data update request, the remote management client device 160 updates the display data displayed on the display device included in the remote management client device 160 based on the received display data update request (S1895).

  FIG. 22 is a flowchart of the data conversion process of the maintenance request of the remote management manager device 110.

  In the process of S1810, the remote management manager apparatus 110 refers to the agent information table 500 (FIG. 5) and the management target site information table 600 (FIG. 6) stored in the monitoring AP management DB 316, and includes the site identifier included in the maintenance request. The maintenance management server identifier is identified based on the monitoring AP identifier. Then, the remote management manager device 110 refers to the conversion rule DB 320, specifies the conversion rule file 321 of the monitoring program to be maintained, and holds the data item list 700 (FIG. 7) in the memory (S1910).

  Next, the remote management manager device 110 reads the conversion source maintenance request into the memory 220 (S1920). Then, the remote management manager device 110 refers to the alert information stored in the alert information DB 313 based on the maintenance request read into the memory 220 and generates a maintenance request data list (maintenance request data list) ( S1930). The maintenance request data list, for example, encrypts the number in the list, the data item name, and the data value, information on whether or not to disclose the data item and the data item value to the maintenance management server data, and the value of the data item Information on whether or not to do so.

  Next, the remote management manager apparatus 110 registers “0” as the number in the list of the maintenance request data list generated in the process of S1930 (S1940).

  The remote management manager device 110 determines whether there is a record in the maintenance request data list for which data conversion processing has not been executed (S1945).

  When it is determined that the data conversion process has been executed in all the maintenance request data list records, the data conversion process is terminated.

  If it is determined that there is a record for which data conversion processing has not been executed, the remote management manager device 110 refers to the data item list 700 generated in the processing of S1910, and in the data item list 700, the remote control manager device 110 It is determined whether there is an item name 720 that matches the data item corresponding to the number in the list (S1946).

  If it is determined that there is no item name 720 that matches the data item in the maintenance request data list, it is not necessary to execute the data conversion process, and the process proceeds to S1980.

  When it is determined that there is an item name 720 that matches the data item of the maintenance request data list, the record of the number in the list of the maintenance request data list and the record of the item name 720 that matches the data item are identified. Then, the remote management manager apparatus 110 determines whether “public” is registered in the maintenance management server data disclosure 760 of the record having the item name 720 that matches the data item (S1947).

  If “public” is not registered in the maintenance management server data disclosure 760 of the item name 720, it is not necessary to transmit the data item to the maintenance management server device 180, and the process proceeds to S1980.

  If “public” is registered in the maintenance management server data disclosure 760 of the item name 720, the remote management agent device 120 transmits the data item to the maintenance management server device 180, so that the remote management agent device 120 performs the processing from S 1950 to S 1980. The transmission data conversion process to the maintenance management server device 180 is executed.

  The remote management manager device 110 refers to the maintenance request data list and refers to the value of the data item of the maintenance request data corresponding to the number in the list (S1950).

  Then, the remote management manager apparatus 110 refers to the record of the data item name 720 that matches the data item name of the maintenance request data list and the maintenance request data list, and determines whether or not to encrypt the value of the data item. (S1955).

  If it is determined that neither the data item list 700 nor the maintenance request data list encrypts the value of the data item, the process proceeds to S1970. If it is determined that at least one of the data item list 700 and the maintenance request data list is to be encrypted, the remote management manager apparatus 110 encrypts the value of the data item (S1960).

Then, the remote management manager device 110 adds the record of the number in the list of the converted maintenance request data list to the transmission data (S1970).
The remote management manager apparatus 110 adds “1” to the number in the list of the maintenance request data list, and returns to the process of S1945.

  As described above, the remote management manager apparatus 110 repeats the processing from S1946 to S1980 until there is no remaining maintenance request data list.

  In the embodiment, the transmission data transmitted from the remote management manager device 110 to the maintenance management server device 180 is a site identifier, a monitoring AP identifier, and a list of data items permitted to be released from the monitoring AP device 130. The data item is composed of the data item name, data type, encrypted or non-encrypted data item value, information on whether to encrypt the data item value, etc. The configuration may be changed.

  Although the embodiments have been described above, the described embodiments are for facilitating the understanding of the present invention, and the present invention is not limited to the described embodiments, and departs from the spirit thereof. It is possible to make changes and improvements without having to do so.

  The present invention can be used in the field of using a monitoring program for monitoring equipment, devices and the like using a network.

The block diagram of a structure of the monitoring program remote monitoring system. The block diagram which shows the hardware constitutions of a remote management manager apparatus. The functional block diagram of a remote management manager apparatus. The functional block diagram of a remote management agent apparatus. The functional block diagram of a monitoring AP apparatus. The functional block diagram of a maintenance management server apparatus. The figure which shows the structure of agent information. The figure which shows the structure of management object site information. The figure which shows the structure of a data item list. The figure which shows the structure of a conversion rule management table. The figure which shows the structure of a data item definition table. The figure which shows the display screen of an agent setting window. The figure which shows the display screen of a conversion rule setting window. The sequence diagram of an alert notification process. The flowchart of the alert notification process of a monitoring AP apparatus. The sequence diagram of AP state acquisition processing. The sequence diagram of operation information acquisition processing. The flowchart of the operation information acquisition process of a monitoring AP apparatus. The flowchart of the data conversion process of the operation information in a remote management agent apparatus. The figure which shows the display screen of an alert list window. The figure which shows the display screen of a request execution result window. The sequence diagram of log detailed information acquisition processing. The flowchart of a maintenance management process. The flowchart of the data conversion process of the maintenance request in a remote management manager apparatus.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 Network 110 Remote management manager apparatus 120 Remote management agent apparatus 130 Monitoring AP apparatus 140 Monitoring object apparatus / device 145 Monitoring object apparatus 150 Monitoring object equipment 155 Monitoring object apparatus 160 Remote management client apparatus 170 Network 180 Maintenance management server apparatus 320, 360 Conversion Rule database 420 Monitoring log database

Claims (11)

A monitoring device that operates a plurality of monitoring programs for monitoring the monitoring target;
A remote management agent device connected to the monitoring device;
A remote management manager device connected to the remote management agent device,
In the remote monitoring method of the monitoring program in the system, the information transmitted from the monitoring device in response to an acquisition request from the remote management agent is transmitted to the remote management manager device via the remote management agent device.
The remote management agent device is:
When the information transmitted from the monitoring device is received in response to the acquisition request from the remote management agent, the information corresponds to the received information from the data item definition file and the first conversion rule file set for each of the plurality of monitoring programs. Identify the monitoring program data item definition file and the first conversion rule file,
With reference to the identified data item definition file and the first conversion rule file, the received information is data converted,
A remote monitoring method for a monitoring program, comprising: transmitting the data-converted information to the remote management manager device. The information transmitted from the monitoring device includes a plurality of types of information,
The data item definition file and the first conversion rule file correspond to a plurality of types of information transmitted from the monitoring device,
The remote management agent device is:
When receiving information transmitted from the monitoring device in response to an acquisition request from the remote management agent, referring to the data item definition file and the first conversion rule file corresponding to the type of information transmitted from the monitoring device, Convert received information into data,
The remote monitoring method according to claim 1, wherein the data-converted information is transmitted to the remote management manager device. The first conversion rule file includes public information indicating whether or not to release information transmitted from the monitoring device to the remote management manager device,
The remote management agent device is:
With reference to the first conversion rule file, it is determined whether or not the information transmitted from the monitoring device is disclosed to the remote management manager device,
Information that is determined to be disclosed to the remote management manager device is data-converted, the data-converted information is transmitted to the remote management manager device, and information that is determined not to be disclosed to the remote management manager device is the remote management The remote monitoring method for a monitoring program according to claim 1, wherein the monitoring program is not transmitted to the manager device. The system further includes a maintenance management device connected to the remote management manager device, and a remote management client device connected to the remote management manager device,
The remote management manager device is:
Storing information transmitted from the remote management agent device;
When a request to perform maintenance work is received from the remote management client device to the maintenance management device, the maintenance work included in the received request is required from the second conversion rule file set for each of the plurality of monitoring programs. Identify the second conversion rule file corresponding to the identifier of the monitoring program to be
The information transmitted from the remote management agent device included in the identified second conversion rule file is transmitted from the remote management agent device with reference to the public information on whether to disclose to the maintenance management device. Determine whether to disclose information to the maintenance management device;
With reference to the identified second conversion rule file, the data determined to be disclosed to the maintenance management device is converted to data, and the data-converted information is transmitted to the maintenance management device.
2. The remote monitoring method for a monitoring program according to claim 1, wherein information determined not to be disclosed to the maintenance management apparatus is not transmitted to the maintenance management apparatus. A monitoring device that includes a processor that performs arithmetic processing, a storage device that is connected to the processor, and an interface that is connected to the processor, and in which a monitoring program for monitoring a monitoring target operates;
A remote management agent device connected to the monitoring device via the interface, comprising: a processor that performs arithmetic processing; a storage device connected to the processor; and an interface connected to the processor;
A remote management manager device connected to the remote management agent device via the interface, comprising: a processor for performing arithmetic processing; a storage device connected to the processor; and an interface connected to the processor. Prepared,
In the remote monitoring system of the monitoring program, information transmitted from the monitoring device in response to an acquisition request from the remote management agent is transmitted to the remote management manager device via the remote management agent device.
The processor of the remote management agent device is:
When the information transmitted from the monitoring device is received in response to the acquisition request from the remote management agent, the information corresponds to the received information from the data item definition file and the first conversion rule file set for each of the plurality of monitoring programs. Identify the monitoring program data item definition file and the first conversion rule file,
With reference to the identified data item definition file and the first conversion rule file, the received information is data converted,
A remote monitoring system for a monitoring program, wherein the data-converted information is transmitted to the remote management manager device. The information transmitted from the monitoring device includes a plurality of types of information,
The data item definition file and the first conversion rule file correspond to a plurality of types of information transmitted from the monitoring device,
The processor of the remote management agent device is:
When receiving information transmitted from the monitoring device in response to an acquisition request from the remote management agent, referring to the data item definition file and the first conversion rule file corresponding to the type of information transmitted from the monitoring device, Convert received information into data,
6. The remote monitoring system of the monitoring program according to claim 5, wherein the data-converted information is transmitted to the remote management manager device. The first conversion rule file includes public information indicating whether or not to release information transmitted from the monitoring device to the remote management manager device,
The processor of the remote management agent device is:
With reference to the first conversion rule file, it is determined whether or not the information transmitted from the monitoring device is disclosed to the remote management manager device,
Information that is determined to be disclosed to the remote management manager device is data-converted, the data-converted information is transmitted to the remote management manager device, and information that is determined not to be disclosed to the remote management manager device is the remote management 6. The remote monitoring system for a monitoring program according to claim 5, wherein the remote monitoring system is not transmitted to the manager device. Further, the remote monitoring system includes:
A maintenance management device comprising: a processor for performing arithmetic processing; a storage device connected to the processor; and an interface connected to the processor, and connected to the remote management manager device via the interface;
A remote management client device connected to the remote management manager device via the interface, comprising: a processor that performs arithmetic processing; a storage device connected to the processor; and an interface connected to the processor; Prepared,
The storage device of the remote management manager device is:
Storing the transmitted information from the remote management agent device;
The processor of the remote management manager device is:
When receiving a request to perform maintenance work from the remote management client device to the maintenance management device,
From the second conversion rule file set for each of the plurality of monitoring programs, identify the second conversion rule file corresponding to the identifier of the monitoring program that requires maintenance work included in the received request,
The information transmitted from the remote management agent device included in the identified second conversion rule file is transmitted from the remote management agent device with reference to the public information on whether to disclose to the maintenance management device. Determine whether to disclose information to the maintenance management device;
With reference to the identified second conversion rule file, the data determined to be disclosed to the maintenance management device is converted to data, and the data-converted information is transmitted to the maintenance management device.
6. The remote monitoring system for a monitoring program according to claim 5, wherein information determined not to be disclosed to the maintenance management apparatus is not transmitted to the maintenance management apparatus. A processor for performing arithmetic processing, a storage device connected to the processor, and an interface connected to the processor,
A remote management agent that is connected to the monitoring manager device and a monitoring device that operates a plurality of monitoring programs that monitor the monitoring target via the interface, and that transmits information transmitted from the monitoring device in response to an acquisition request to the remote management manager device In the device
The processor is
When receiving the information transmitted from the monitoring device in response to the acquisition request from the remote management agent, the monitoring program corresponding to the received information from the data item definition file and the conversion rule file set for each of the plurality of monitoring programs Identify the data item definition file and conversion rule file of
With reference to the identified data item definition file and conversion rule file, the received information is converted into data,
A remote management agent device that transmits the data-converted information to the remote management manager device. The information transmitted from the monitoring device includes a plurality of types of information,
The data item definition file and the conversion rule file correspond to a plurality of types of information transmitted from the monitoring device,
The processor is
When the information transmitted from the monitoring device is received in response to the acquisition request from the remote management agent, the received data is referred to by referring to the data item definition file and the conversion rule file corresponding to the type of information transmitted from the monitoring device. Convert information into data,
The remote management agent device according to claim 9, wherein the data-converted information is transmitted to the remote management manager device. The conversion rule file includes public information indicating whether or not the information transmitted from the monitoring device is disclosed to the remote management manager device;
The processor is
Referring to the conversion rule file, determine whether or not the information transmitted from the monitoring device is disclosed to the remote management manager device,
Information that is determined to be disclosed to the remote management manager device is data-converted, the data-converted information is transmitted to the remote management manager device, and information that is determined not to be disclosed to the remote management manager device is the remote management The remote management agent device according to claim 9, wherein the remote management agent device is not transmitted to the manager device.