JP2007251697A - Equipment monitoring and control system, method, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To perform preparation before going to a work site by acquiring fault information even without going to the work site, and speedily determining to take measures against a fault, when the fault occurs in equipment installed at a remote site. <P>SOLUTION: An equipment monitoring and control device comprises: monitor equipment such as a camera/microphone for monitoring the states of equipment; a means for detecting the fault in the monitor equipment and notifying a predetermined place of the fault; a means for monitoring the monitor equipment in a predetermined cycle and recording equipment data of image or sound at that time; a means for storing the recorded equipment data during a predetermined period as fault equipment data when the fault is detected; and a means for transmitting the stored fault equipment data to a destination in response to a request, and a client terminal comprises: a means for requesting the transmission of the fault equipment data stored by the equipment monitoring and control device; and a means for displaying the content of the acquired fault equipment data. The disclosed system are configured to connect the equipment monitoring and control device and the client terminal via a communication network. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a device monitoring control system, device, method, and program for monitoring and controlling a device such as a drainage pump installed in a remote place such as a drainage station, and in particular, an image of a target device when a failure of the device is detected. Alternatively, the present invention relates to a device monitoring control system, method, and program that can externally determine the status of a device failure by storing device data such as sound and making it possible to refer to images or sounds stored externally.

  When failure information is received from a device installed at a remote location, a detailed failure occurrence status cannot be obtained from the outside, so a service person who is in charge of maintenance is requested by telephone contact. After that, I visited the site to check the contents of the problem and reported it. In addition, the countermeasures for failures were determined by identifying the contents of the failures based on reports from service personnel.

In addition, as a technology related to monitoring and control of equipment at remote locations so far, in Patent Document 1, centralized and integrated management of work performed at a plurality of facility installation sites is performed at remote locations away from the sites. When performing at an existing facility operation management facility, a technique related to remote monitoring that can supervise the work performed in the field at a remote location and can proceed with the work safely and reliably is proposed.
JP 2005-182652 A

  However, in the conventional method for monitoring and controlling the failure of equipment installed in remote locations, the detailed status of the failure was not known until the serviceman visited the site to confirm it. The countermeasures could not be determined until the contents were confirmed and a report was received. In addition, when a service person visits the site, the failure situation cannot be fully understood by telephone contact alone, so there is a possibility that the situation may be ambiguous and countermeasures may be mistaken. In addition, the situation at the time of the failure was already unknown when I visited the site.

  Further, in the technique proposed in Patent Document 1, since the failure status of the on-site equipment cannot be determined from the outside, the determination of the failure status at the site is determined by dispatching a service person.

  The present invention has been made in view of the above-described circumstances, and includes the situation immediately before the occurrence of a failure from the outside without immediately dispatching a service person when a failure of a device installed in a remote place occurs. By storing images / sounds that indicate the operation status of the device as device data and making it available for external reference via the communication network, the device status at the time of failure has been confirmed from the outside, and countermeasures have been considered. Provide a device monitoring control system, method, and program that can dispatch a service person and can also go to the site after making preparations in advance by checking the state of the equipment. For the purpose.

  In order to achieve the above object, a device monitoring control system according to the present invention is a system for monitoring and controlling a device installed in a remote place, and a monitoring device such as a camera / microphone for monitoring the status of the device, A failure detection notification means for detecting a failure of the monitoring device and notifying a predetermined location, and monitoring for monitoring the monitoring device at a predetermined cycle and recording device data such as an image or sound at that time in a device status database Device information storage means, failure status data storage means for storing device data recorded for a predetermined period when a failure is detected, as failure device data in the failure status database, and sending the failed device data saved upon request to the destination A device monitoring control device comprising a device data transmitting means for performing a failure device data transmission request for transmitting device data stored in the device monitoring control device. A data request unit, and a client terminal having a fault equipment data display means for displaying the contents of the acquired fault equipment data, is characterized in that it is configured to be connected via a communications network.

  In the present invention, the operation status of a device installed at a remote place is monitored by a monitoring device such as a camera / microphone and recorded as device data, and the device data recorded when a failure occurs is stored, Since it is possible to refer from the outside via the communication network, it is possible to confirm the operation status when a failure occurs before dispatching a service person to the site, and after taking countermeasures in advance Dispatching and service personnel can also visit the site after making advance preparations, which can improve the efficiency of maintenance work and reduce the number of man-hours.

  In order to achieve the above object, a device monitoring control system according to the present invention is a system for monitoring and controlling a device installed in a remote place, and a monitoring device such as a camera / microphone for monitoring the status of the device, A failure detection notification means for detecting a failure of the monitoring device and notifying a predetermined location, and monitoring for monitoring the monitoring device at a predetermined cycle and recording device data such as an image or sound at that time in a device status database Device information storage means and failure status data storage that stores device data recorded for a predetermined period when a failure is detected as failure device data in a failure status database and transmits the failed device data stored at a predetermined destination A device monitoring control device having a transmission means, and a failed device data request for requesting transmission of failed device data stored by the device monitoring control device A stage, and a client terminal having a fault equipment data display means for displaying the contents of the acquired fault equipment data, is characterized in that it is connectable to each other via a communications network.

  In the present invention, when a failure occurs, a failure notification is sent together with the status of the device at the time of the failure so that the period required for the failure determination can be determined immediately before the failure is transmitted, for example, to a maintenance center or the like. Therefore, when a failure occurs, the failure status can be acquired without accessing the device monitoring control apparatus that stores the device data at the time of the failure, and the time can be shortened.

  In order to achieve the above object, a device monitoring control system according to the present invention is a system for monitoring and controlling a device installed in a remote place, and a monitoring device such as a camera / microphone for monitoring the status of the device, A failure detection notification means for detecting a failure of the monitoring device and notifying a predetermined location, and monitoring for monitoring the monitoring device at a predetermined cycle and recording device data such as an image or sound at that time in a device status database When receiving a failure detection notification from the device monitoring control device and a device monitoring control device comprising device information saving means and device data transmitting means for transmitting the saved device data upon request, a predetermined period of time is received. Requests the device monitoring and control device to transmit the recorded device data, and stores the acquired device data as failure device data in the failure state database. And a device monitoring request server for transmitting the failed device data stored upon request, and a device requesting device for requesting transmission of failed device data stored by the device monitoring control server. And a client terminal provided with a faulty device data display means for displaying the contents of the acquired faulty device data are configured to be connectable via a communication network.

  In the present invention, the device monitoring control server can store the failure device data at the time of failure of the device installed in a plurality of remote locations, so it is possible to manage the failure of a plurality of devices, customer management office, Device manufacturers / maintenance companies, service personnel, etc., can access failure information of all devices that have failed by accessing one location of the device monitoring / control server without having to access different locations. , Work efficiency can be improved.

  In order to achieve the above object, a device monitoring control system according to the present invention is a system for monitoring and controlling a device installed in a remote place, and a monitoring device such as a camera / microphone for monitoring the status of the device, A failure detection notification means for detecting a failure of the monitoring device and notifying a predetermined location, and monitoring for monitoring the monitoring device at a predetermined cycle and recording device data such as an image or sound at that time in a device status database Device information storage means and failure status data storage that stores device data recorded for a predetermined period when a failure is detected as failure device data in a failure status database and transmits the failed device data stored at a predetermined destination・ A device monitoring and control device provided with a transmission means, and failure device data received from the device monitoring and control device is acquired and stored in a failure status database. A device monitoring control server having a failure status data storage unit that exists, a failure device data transmission unit that transmits the stored failed device data upon request, and a transmission request for the failed device data stored by the device monitoring control server A client terminal including a faulty device data requesting unit and a faulty device data display unit for displaying the contents of the acquired faulty device data is configured to be connectable via a communication network.

  In the present invention, when a failure occurs, the notification of the failure and the status of the device at the time of the failure can be transmitted to the maintenance center or the like that can determine the failure of the device from the immediately preceding period. When a failure occurs, the failure status can be acquired without accessing the device monitoring control server that stores the device data at the time of the failure, so that the failure can be dealt with efficiently.

  Furthermore, the device monitoring control server is preferably configured to include a multi-party conference execution unit having a function of performing a multi-party conference in which at least one of voice or image is mixed and transmitted to a plurality of locations at the same time.

  In the present invention, since a multi-party conference can be held, it is possible to determine a countermeasure plan by performing a meeting while checking the failure information, and to improve the efficiency of the countermeasure work for the failure. it can.

  Preferably, the monitoring device information storage means is configured to have a function of recording device data such as an image or sound by operating the monitoring device in response to a request.

  In the present invention, device data such as an image or sound of the monitoring device can be stored on demand using the monitoring device information storage means, so that the operation status of the device can be stored when necessary, and the stored information is investigated. Therefore, it is possible to check the state of the device without going to the site, and it is possible to identify a failure.

  More preferably, the faulty device data transmission means is configured to have a function of transmitting faulty device data having the same content to a plurality of locations at the same time.

  In the present invention, failure device data of a device in which a failure has occurred can be transmitted to a plurality of locations that are related at once, so that the failure can be efficiently handled.

  Furthermore, it is preferable that the communication is configured to use at least one of a communication protocol such as HTTP or HTTPS used in a unique procedure or WEB.

  In the present invention, since it is possible to send and receive information using HTTP, HTTPS, etc., which are protocols used in WEB, there is no need to worry about firewall settings when a WEB server is disclosed. Easy installation.

  Moreover, it is also preferable that the equipment monitoring control device is installed in the drainage station and that the failure detection notification is performed when the rise in the water level exceeds a predetermined value.

  In the present invention, when the device is a drain pump, a failure is detected when the rise in the water level exceeds a predetermined value, a notification of the failure occurring in the customer management office, the device manufacturer or maintenance company, and the failure of the device. Since the situation can be known by notifying or accessing the situation at the time, the failure management of the pump can be efficiently performed from the outside.

  More preferably, the failure detection notification means determines the detected failure level and transmits the failure detection notification including the failure level.

  In the present invention, it is possible to notify the level of a failure that has occurred at the time of failure notification. Therefore, it is possible to respond according to the level of the failure and efficiently deal with the failure.

  It is also preferable that the failure detection notification means is configured to perform failure detection notification every time a failure level changes.

  In the present invention, it is possible to notify that the level of the failure has changed only when the predetermined level is reached and the level changes, instead of always reporting the failure when in a failure state. Is possible.

  More preferably, the failure detection notification means performs failure detection notification whenever a predetermined condition is satisfied, and the device monitoring control server determines a failure level based on the content of the received failure detection notification. It is comprised so that it may have.

  In the present invention, the device monitoring control device can always notify the device monitoring control server of the failure status in the case of a failure state so that the device monitoring control server can determine the failure level. When the threshold value or the like is changed, it can be easily dealt with by simply changing the contents of the device monitoring control server, and it is possible to flexibly deal with failure level determination and the like.

  Furthermore, when a failure detection notification including a failure level is received from a plurality of device monitoring control devices, and when the failure level determination means in the device monitoring control server determines the failure level, each obtained It is also preferable to provide a visit order creation means for creating a visit order according to the level of failure at the location.

  In the present invention, when a failure has occurred in a plurality of devices, the order in which the service person visits can be determined according to the level of the failure, so that the failure can be dealt with efficiently in an orderly manner.

  In order to achieve the above object, a device monitoring control method according to the present invention is a method for monitoring and controlling a device installed in a remote place, and detects a failure of a device and notifies a predetermined location of the failure. A detection notification step, a monitoring device such as a camera / microphone that monitors the status of the device is monitored at a predetermined cycle, and a device information storage step that records device data such as images or sound at that time, and a failure is detected When this happens, the recorded device data is acquired for a predetermined period and stored in the failure state database as failure device data, and the device data for the predetermined period stored upon request is transmitted to the destination. A device data transmission step.

  In order to achieve the above object, a device monitoring control program according to the present invention is a program that operates on a computer that performs monitoring control of a device installed in a remote place, and is predetermined by detecting a failure of the device. Failure detection notification processing to notify the location, and monitoring device information storage processing to monitor the monitoring devices such as cameras and microphones that monitor the device status in a predetermined cycle and record device data such as images or sound at that time When a failure is detected, the recorded device data is acquired for a predetermined period and stored as a failed device data in the failure state database, and the device data for a predetermined period stored as requested And a device data transmission process for transmitting a message to a destination.

  According to the present invention, when a failure occurs in a device installed in a remote place, immediately before dispatching a service person to the site, the operation status of the device including the previous status of the content of the failure that has occurred Can be confirmed from the outside, and countermeasures corresponding to the confirmed failure contents can be formulated. In addition, the service person identifies the fault that occurred based on detailed device data such as images and sounds when the fault occurs, and grasps the details of the fault and prepares for the fault before visiting the site. As a result, the service man-hours can be reduced, and an accurate response can be performed quickly.

  Embodiments of the present invention will be described below. FIG. 1 shows a conventional procedure for monitoring and controlling a device installed in a remote place. Hereinafter, a conventional monitoring control method will be described with reference to FIG. In FIG. 1, a control panel A3, which is a device that performs monitoring control of equipment, is connected to a drainage pump A2 or a control line A20 in order to detect a failure of the drainage pump A2 that is a target for monitoring control. When a failure occurs in the drainage pump A2, the occurrence of a failure in the drainage pump A2 is notified from the control line A20 to the control panel A3.

  The control panel A3 notifies the received failure occurrence content to (1) a customer management office A4 that manages the drainage station A1 as an abnormality alarm signal. The customer management office A4 immediately instructs A5, such as a device manufacturer / maintenance company, to perform a survey by (2) a survey instruction. Next, A5, such as a device manufacturer / maintenance company, instructs A6, such as a service person who is in charge of maintenance, to visit A6 and conduct a survey with a survey instruction.

  A6, such as a serviceman, (4) Moves to the site by field survey and conducts field survey to confirm the content of the fault, and (5) Confirms the content of the fault in the survey report as equipment manufacturer / maintenance company, etc. Report to A5. The device manufacturer / maintenance company A5 or the like notifies the customer management office or other A4 of the survey report received from the serviceman A6 or the like by (6) the survey report. A4, such as a customer management office, examines the contents of the investigation report and decides on the countermeasure work, and (7) notifies the A5, such as a device manufacturer / maintenance company, with a countermeasure instruction.

  The device manufacturer / maintenance company or the like A5 notifies the received countermeasure instruction to the service person or the like A6 by (8) countermeasure instruction. The service person A6 or the like who has received the countermeasure instruction performs (9) on-site countermeasure work at the site according to the contents of the instruction, and when the processing is completed, the equipment manufacturer / maintenance company A5, etc. (10) Notify that the countermeasure work has been completed in the countermeasure completion report. The device manufacturer / maintenance company A5, etc., which received the notification of the completion of the countermeasure work, is installed at a remote location by (11) notifying the customer management office, etc. A4, that the trouble countermeasure work has been completed by the countermeasure completion report. A series of operation procedures when a failure occurs in the connected device ends. With this procedure, conventional monitoring and control of equipment installed at a remote place is performed.

  FIG. 2 is a diagram showing an outline of an operation procedure of monitoring control of equipment installed in a remote place according to the first embodiment of the present invention. The outline of the operation procedure in the present invention will be described below with reference to FIG. In FIG. 2, a camera 9B and a microphone 9A for recording an image and sound of a device to be monitored and controlled are newly installed in the drainage station A1. The monitoring device 9 such as the camera 9B and the microphone 9A, for example, always stores an image and sound of the device as device data in a not-shown internal storage unit at a certain fixed period, or acquires acquired image / sound, etc. Is immediately transmitted to the control panel A3 which is the device monitoring control device 3.

  When a failure occurs in the drainage pump A2 as in FIG. 1, the control panel A3 detects the failure by monitoring the control line A20, and (1) a customer management office or the like via a communication network with an abnormal alarm signal Notify A4. As a communication protocol used in the communication network in this case, a protocol used in WEB may be used. (1) Notifying the customer management office or other A4 of the failure with an abnormal alarm signal and predetermining immediately before the failure occurs from the device data such as the image and sound of the device recorded until the failure occurs The part of the period and the current value are stored in the failure status DB 143 as device data of the device in which the failure has occurred, and device data for a predetermined time is collected from the failure occurrence and added to the failure status DB 143 described above.

  The customer management office A4 or the like that has received the failure notification (2) refers to the failure status DB 143 to confirm the device data stored in the local image / voice confirmation. Next, A4, such as a customer management office, gives a survey instruction to A5, such as a device manufacturer / maintenance company, by (3) survey instruction. At this time, the countermeasure work is considered, and if the countermeasure work is determined, it is possible to instruct the countermeasure. A5, such as a device manufacturer / maintenance company, also confirms the failure status of the local device by (4) on-site image / sound confirmation, and (5) issues a survey instruction to A6, such as a serviceman. In addition, if the countermeasure work is determined, the countermeasure work is also instructed.

  A6, such as a serviceman, first confirms the failure status of the equipment at the site in the same manner as (2) and (4) above by (6) confirming the on-site image and voice, and then carry the necessary tools, Prepare in advance, such as carrying a work procedure manual, and (7) go to the site by moving and responding to the site. When A6, such as a serviceman, is in the field, A4, such as a customer management office, A5, such as a device manufacturer / maintenance company, refers to the stored device data in which the failure has occurred, 8-1) Perform in accordance with work instructions and (8-2) work instructions.

  A6, such as a serviceman, performs work instructed at the site and reports the status to (9) status report to device manufacturer / maintenance company A5, etc., and device manufacturer / maintenance company A5 receives the status report Is notified to A4 such as a customer management office by (10) status report. The procedure of the monitoring control operation of the device installed in the remote place in the present invention is performed as described above.

  FIG. 3 is an example of a device configuration diagram according to the present invention. PC for customer management offices such as PCs installed in A4 such as customer management offices, A41 (Personal Computer), PCs installed in A5 such as equipment manufacturers / maintenance companies, A51, and A6 such as service personnel carry A PC or PDA, A61, and a control panel A3, which is a device monitoring control device installed at a remote location, are connected to each other via a communication network 4 which is the Internet, for example.

  The camera 9B and the microphone 9A are controlled by the device monitoring control device. It is also possible to operate the camera 9B and the microphone 9A directly from the outside. In the present embodiment, the image / sound device data received from the camera 9B and the microphone 9A is stored in the control panel A3 which is a device monitoring control device, and the device data at the time of failure is also stored in the control panel A3. .

  FIG. 4 shows a device monitoring control apparatus 3 for detecting a failure of a device and performing monitoring control, which is installed in the vicinity of a device installed in a remote place, constituting the device monitoring control system 1 according to the first embodiment. Is a camera or microphone monitoring device 9 that acquires the operation status of the device with images and sounds, a terminal for connecting to the device monitoring control device 3, a customer management office A4, a device manufacturer / maintenance company A5, etc. The block block diagram of the client terminal 5 which A6 etc. use is shown.

  In FIG. 4, the client terminal 5 and the device monitoring control device 3 are configured to be communicably connected via a communication network 4. In FIG. 4, the monitoring device 9 is connected to the device monitoring control device 3, and the device monitoring control device 3 performs control. Further, the monitoring device 9 such as the camera 9B or the microphone 9A can be configured to have a transmission / reception unit in the device so that it can communicate with the client terminal 5 alone. In this case, the camera 9B or the microphone 9A can operate independently, and further includes a storage unit for storing the image or sound, and transmits the stored image or sound to the request source upon request. It only needs to have a function.

  Here, the device monitoring control system 1 is managed and operated by a management company or a service provider that manages devices installed in remote locations.

  The device monitoring control device 3 includes a transmission / reception unit 32 for transmitting / receiving data via the communication network 4, a central processing unit 33 for processing data received from the transmission / reception unit 32, and various other processes, A monitoring device control IF (37) that functions as an interface for controlling the monitoring device 9 and an input unit 35 and a display unit 36 for inputting / outputting data to / from the storage unit 34 for storage and the central processing unit 33 ), And a device control IF (38) that functions as an interface for monitoring a failure of a device installed in a remote place. The input unit 35 and the display unit 36 have a man-machine interface function. The transmission / reception unit 32 has a communication protocol function.

  The device monitoring control device 3 in the present embodiment includes an input unit 35 and a display unit 36, but input / output to the system is performed from the outside via a serial line or communication network 4 (not shown). It is also possible.

  Further, the central processing unit 33 is a transmission / reception processing means (function) 331 that exchanges data with the transmission / reception unit 32, and an input / output processing means (function) 332 that exchanges data with the input unit 35 or the display unit 36. , Information registration means (function) 333 for registering information such as user information and destination information received via the input / output processing means (function) 332 or the transmission / reception processing means 331, for example, a drainage pump installed in a remote place The device 9 is monitored via the device control IF (38), and when a failure is detected, a failure detection notification means 334 for notifying the occurrence of a failure to a predetermined destination, a camera 9B or a microphone 9A as the monitoring device 9 Monitoring device information storage means (function) 335 for storing device data such as image data or sound data acquired via the monitoring device control IF (37). A failure status data storage unit (function) 336 that stores device data such as images and sounds for a predetermined period when a failure is detected, and a device data transmission unit 337 that transmits device data stored upon request to a destination Is done.

  In addition, the storage unit 34 is a user information database (DB) 341 that stores information such as a login name and password of a user who performs maintenance management work and data collection of the device monitoring control device 3, and when a failure occurs. A destination information database (DB) 342 storing destinations for transmitting failed device data for a predetermined period, a device status database (DB) 343 storing device data periodically collected from the monitoring device 9, and a failure It is composed of a failure status database (DB) 344 that stores device data for a predetermined period as failure device data when it occurs.

  The client terminal 5 includes a transmission / reception unit 52 for performing transmission / reception of data via the communication network 4, a central processing unit 53 for performing processing of data received from the transmission / reception unit 52, and various other processing, and central processing An input unit 55 for inputting / outputting data to / from the unit 53 and a display unit 56 are included. The input unit 55 and the display unit 56 have a man-machine interface function. The transmission / reception unit 52 is a part having a communication protocol function.

  Further, the central processing unit 53 includes a transmission / reception processing unit and an input / output processing unit (not shown), a faulty device data requesting unit 534 that requests transmission of faulty device data stored when a fault occurs, and the acquired fault It is comprised from the failure apparatus data display means 535 which displays the content of apparatus data.

  The monitoring device 9 such as the camera 9B or the microphone 9A includes a monitoring unit 91 that performs monitoring and an information transmission / reception unit 92 that performs communication such as fault information via the device monitoring control device 3 and the monitoring device control IF (37). The

  The communication network 4 is a dedicated communication network laid by a user or a communication network that connects devices using a predetermined communication protocol for a line borrowed from a communication carrier. The communication network 4 includes a wireless LAN network, a wireless LAN base station, and the like.

  FIG. 5 shows a data configuration example of the user information DB 341 that stores various information of a system administrator who performs maintenance / management of the device monitoring control apparatus 3 and a user who collects data. In the user information DB 341, “user name”, “address” of the user, “phone number” including the user's mobile phone, “e-mail address” of the user, for each user ID indicating the user, Stores the login name and password for the device monitoring control system 1

  FIG. 6 shows a data configuration example of the failure situation DB 344. The failure item, the date and time of failure, and the link destination of the data of the camera 9B and the microphone 9A at that time are stored for each failure item.

  FIG. 7 is a configuration example of the operation status DB 345 that stores the operation status of the device. The date and time when luck is started and the date and time when it is stopped are stored in chronological order.

  FIG. 8 is a data configuration example of the destination information DB 342 that stores a destination for notifying the acquired failed device data when a failure occurs. A notification destination for notification, a notification method such as e-mail, telephone, FAX, and a notification destination such as a telephone number according to the notification method are stored.

The device monitoring control system 1 in the first embodiment is configured as described above, and the operation thereof will be described below using a flowchart and the like.
[1. Registration of information]

  Although registration of information used in the device monitoring control device 3 is not shown, registration of user information, destination information, and the like is connected to the input unit 35 and the display unit 36 of the device monitoring control device 3. Register directly using the keyboard or screen. Alternatively, use a serial line (not shown) to connect using a personal computer as a terminal, or connect from the outside via an in-house LAN (Local Area Network) or communication network 4 and log in to make settings It is also possible to do.

  When setting information via a network, it is desirable to enhance security to encrypt ID and password transmission and data transmission / reception information. Hereinafter, a processing procedure in the case of performing registration using a keyboard directly connected to the device monitoring control device 3 will be described. First, a login is requested by operating the keyboard and specifying the login name and password to the device monitoring control device 3.

  If the login information is correct, a screen for selecting work is displayed on the screen of the device monitoring control apparatus 3, and the user can select registration of user information / destination information. Next, an input screen for information related to the selected user information, destination information, etc. is displayed, and the user inputs with the keyboard. The input information is notified to the information registration unit 333. The information registration unit 333 checks the contents, and if there is no problem, registers the input information in the user information DB 341 and the destination information DB 342.

User information and destination information can be registered by inputting the information to be registered, such as user information and destination information, as necessary.
[2. Failure detection notification]

  Detection of a failure of a device such as a drain pump will be described, for example, when the device is a drain pump. The drainage pump detects its own operation abnormality and water level abnormality, and gives notification via the control line A20. The device monitoring control device 3 periodically monitors the control line A20 by polling or the like to acquire the occurrence of a failure, or acquires the occurrence of a failure by interruption or the like. Alternatively, the drainage pump can always notify the device monitoring control device 3 of the current operation status via the control line A20, and the device monitoring control device 3 can determine the contents to acquire and identify the failure occurrence. . In this case, a predetermined notification format of the operating status to be notified is used.

  The notification of the failure is performed according to the destination information DB 342 shown in FIG. 8 in which the occurrence of the crisis detected as described above is determined in advance. FIG. 9 is a flowchart showing a processing procedure for notifying a failure, and this operation is an operation performed by the failure detection notification means 334. The processing procedure will be described below with reference to FIG. First, a notification destination, a notification method, and a notification destination are acquired from the destination information DB 342 shown in FIG. 8 (S91). Next, the process branches according to the notification method (S92).

  When notifying by e-mail, a mail notifying the occurrence of a failure is created and set in the body of the mail, and the destination of the acquired mail is set as the destination at that time (S93). The next created mail is transmitted (S94), and the process proceeds to step S99. In the case of notification by telephone, in the case of URL notification, firstly, voice information notifying the occurrence of a failure is created (S95), the destination is called, and when the response is made, the created voice information is read out (S96), and notification is made. Proceed to S99.

When notifying by FAX, first, the contents of the failure that has occurred are created as a file (S97). Next, a telephone call is made to the destination and a file created using the FAX protocol is transmitted (S98), notification is made, and the process proceeds to step S99. Next, in step S99, it is determined whether or not the processing of all destinations has been completed. If not, the next destination is designated (S9A), and the process returns to step S91 to process all registered destinations. The above operation is repeated until the end. If all destinations have been processed (yes route in S99), the process of this routine is ended. A failure can be detected and notified in the above procedure.
[3. Record of driving situation]

The device monitoring control device 3 monitors the control line A20 to acquire the date and time when the device started operation and the date and time when the device stopped operating in the same manner as the above-described failure detection, and the contents acquired in the operation status DB 345 in chronological order. Register with.
[4. Save device data of monitoring device]

FIG. 10 is a flowchart showing a processing procedure of a monitoring device information storage routine for storing device data such as image data or sound data acquired by the monitoring device 9 in the device status DB 343. This operation is performed by the monitoring device information storage unit 335, and the processing will be described below with reference to FIG. The equipment monitoring control device 3 acquires equipment data such as image data from the camera 9B and sound data from the microphone 9A via the monitoring equipment control IF (37) periodically or by interrupt control, and in time series. The data is stored in the device status DB 343 (S101). At the time of storage, when the memory capacity is exhausted, processing such as deleting old device data and storing new device data, or deleting device data that has passed a predetermined time is performed (S102).
[5. Saving device data when a failure occurs]

  FIG. 11 is a flowchart showing a processing procedure of an operation of a failure status data storage routine for storing device data for a predetermined period immediately before a failure occurs as failure device data in the failure status DB 344 when a failure occurs. . This operation is performed by the failure status data storage unit 336, and the process will be described below with reference to FIG. This routine is started when the occurrence of a failure is detected. In the present embodiment, it is assumed that the failure signal continues to be output unless it returns to normal, and the device monitoring control device 3 always acquires the failure signal, for example, periodically.

  First, it is determined whether the writing flag is ON (S111). If it is not ON, it is determined whether the next elapsed time is “0” (S112). If the elapsed time is “0”, the time measurement starts from “0” (S113), and the corresponding image / sound data from a few minutes ago to the present is registered in the failure status DB 344 (S114). Next, the writing flag is set ON (S115) so as to register the corresponding image / sound data thereafter in the failure status DB 344, and the process is terminated.

If the writing flag is ON, since a failure has already been detected and writing is in progress, it is first determined whether a predetermined time has elapsed (S116). If not, the corresponding image data / audio data, etc. Is added to the failure status DB (S117), and the process ends. If the elapsed time is not “0”, the process is terminated. If the predetermined time has elapsed, the writing flag is set to OFF and the process is terminated. Next, even when the occurrence of a failure is detected, since the elapsed time is not “0”, processing is performed, and necessary pieces of failed device data can be acquired and stored.
[6. Checking data at the time of failure]

  FIG. 12 is a flowchart showing a processing procedure of (2), (4), (6) on-site image / sound confirmation operation in FIG. This will be described below with reference to FIG. First, the user uses the client terminal 5 installed at A5 such as A4 / equipment manufacturer / maintenance company such as a customer management office or the client terminal 5 used by a service person, and the equipment at the drainage machine station where the equipment is installed. The monitoring control device 3 is accessed (S121a). The equipment monitoring control device 3 at the drainage station receives the access (S121b) and transmits a failure item screen (S122b).

  The client terminal 5 displays the received failure item (S122a), and notifies the image / sound data at the time of failure selected by the user (S123a). Upon receiving the selected content (S123b), the device monitoring control device 3 transmits the designated image / sound data to the client terminal 5 (S124b). The client terminal 5 downloads the image / sound data (S124a), and reproduces the downloaded image / sound data at the end of the download (S125a).

Next, it is determined whether or not the next data has been selected (S126a). If selected, the process returns to step S123a and the above processing is repeated until the next data is not selected. If the next data is not selected (no route of S125a), the process is terminated. This operation is performed by the device data transmission unit 337.
[7. On-site status check]

  FIG. 13 is a flowchart showing a processing procedure of an operation when confirming the state of the site. The processing will be described below with reference to FIG. First, the user uses the client terminal 5 installed at A5 such as A4 / equipment manufacturer / maintenance company such as a customer management office or the client terminal 5 used by a service person, and the equipment at the drainage machine station where the equipment is installed. The monitoring control device 3 is accessed (S131a). The equipment monitoring control device 3 at the drainage station receives the access (S131b) and transmits the selection screen of the camera 9B / microphone 9A (S132b).

  The client terminal 5 displays a list of the received camera 9B / microphone 9A (S132a), and notifies the camera 9B / microphone 9A selected by the user (S133a). The device monitoring control device 3 that has received the selected content (S133b) transmits the designated image / sound data to the client terminal 5 (S134b). The client terminal 5 displays the image / sound (S134a), and stores the received image / sound data in a corresponding area not shown (S135a). The recording of the image / sound data may be performed only when the recording button F145 shown in FIG. 14 is pressed, or may be always recorded as in this flowchart.

  Next, it is determined whether or not the next camera 9B / microphone 9A has been selected (S136a). If selected, the process returns to step S133a and the above processing is repeated until the next camera 9B / microphone 9A is not selected. If the next data is not selected (no route in S136a), the process is terminated. Images and sounds are displayed on a screen as shown in FIG.

  In FIG. 14 (1), an area F141 for displaying a moving picture screen in a screen frame F140, areas F142 to F144 for displaying the place / year / month / day / time, and a recording button F145 for specifying saving of images / sounds at that time Is arranged. FIG. 14B is a selection screen for the camera 9B / microphone 9A, in which a camera F146 and a microphone F147 are arranged. It is possible to specify by pressing these buttons.

Although not described in the present embodiment, the failure status data storage / transmission unit is not shown, but has the functions of the failure status data storage unit 336 and the device data transmission unit 337, and stores the failure device data. It has a function of transmitting faulty device data to a predetermined destination.
The first embodiment of the present invention is configured and operates as described above.

  According to the present invention, the operation status of a drainage pump installed in a remote place is always recorded, and whether or not a failure has occurred is monitored. Since the desired information such as the specified period can be recorded from just before the occurrence and can be referred to from the outside, the customer management office, equipment manufacturer / maintenance company, and service person can confirm the situation before the service person confirms the situation. The failure status can be confirmed using the client terminal 5 from the outside, preparations can be made in advance, the countermeasure plan can be decided and the site can be visited, and man-hours required for maintenance of remote equipment can be reduced. It is possible.

  Next, a second embodiment will be described below. FIG. 15 is a functional block diagram of the device monitoring control server 2, the device monitoring control device 3, the monitoring device 9, and the client terminal 5 that constitute the device monitoring control system 1 according to the second embodiment. In the present embodiment, since the device monitoring control server 2 has the failure status DB and the failure status data storage means, the device monitoring control device 3 does not need to have the failure status data storage means 336 and the failure status DB 344 inside. Different from the first embodiment.

  The device monitoring control server 2 includes a transmission / reception unit 12 for transmitting / receiving data via the communication network 4, a central processing unit 13 for processing data received from the transmission / reception unit 12, and various other processes, It comprises a storage unit 14 for storing data, an input unit 15 for inputting / outputting data to / from the central processing unit 13 and a display unit 16. The input unit 15 and the display unit 16 are parts having a man-machine interface function. The transmission / reception unit 12 has a communication protocol function.

  The device monitoring control server 2 in the present embodiment can also be performed from the outside via a serial line or a communication network 4 as in the first embodiment.

  Further, the central processing unit 13 is a transmission / reception processing means (function) 131 that exchanges data with the transmission / reception unit 12, and an input / output processing means (function) 132 that exchanges data with the input unit 15 or the display unit 16. , Information registration means (function) 133 for registering information such as user information and destination information received via the input / output processing means (function) 132 or the transmission / reception processing means 131, and predetermined when a notification of failure detection is received. Failure status data storage means (function) 134 for storing device data such as images and sounds for a certain period, failure device data transmission means 135 for transmitting the stored failure device data to a request or a predetermined destination, a plurality of locations Multiple-party meeting execution means 136 for transmitting the same device data such as image / sound data in response to a request from the user and holding a plurality of meetings; A serviceman by the level of failure that has occurred when the pear is composed of a visit order creation means 137 for creating the order in which to visit the site.

  In the storage unit 14, there are various DBs 141 to 144 having the same contents as the database included in the device monitoring control apparatus 3 according to the first embodiment. The presence of the device monitoring control server 2 is different from the first embodiment in that failure occurrence at a plurality of locations can be managed. Further, by adding the device monitoring control server 2, the device monitoring control server 2 can collectively store the failed device data stored in the device monitoring control device 3 in the first embodiment. .

  FIG. 16 is a data configuration example of a failure level determination file that is a file for determining a failure level. As items, items such as “drainage pump abnormality” and “water level abnormality”, and threshold values and level values are stored for each item. In the present embodiment, “drainage pump abnormality” does not have a threshold and is set to “6” as a level.

  FIG. 17 is a configuration example of a failure status DB included in the device monitoring control server 2. The difference from the first embodiment is that failure information is stored for each location where a drainage station is installed, for example. Similarly, the user information DB 141, the destination information DB 142, and the operation status DB 144 are configured such that each item exists for each device installed in a remote place.

The device monitoring control system 1 in the second embodiment is configured as described above, and the operation thereof will be described below using a flowchart and the like.
[8. Multi-party conference]

  FIG. 18 is a flowchart showing a processing procedure of an operation performed by a “multi-person conference execution routine” for holding a conference at a plurality of locations. This operation is performed by the multi-party conference execution unit 136, and the processing will be described below with reference to FIG. In this embodiment, although not shown, it is assumed that a mixing device exists as a hardware resource.

First, the device monitoring control server 2 accepts a request for participation in a conference from a plurality of locations (S181). Depending on the number of participants, a necessary amount of mixing device resources is secured, or a predetermined number of mixing resources are secured (S182). Next, the voice path is passed through the mixing device, and the output is transmitted to each part participating in the conference (S183). Next, faulty device data such as image / sound data is simultaneously transmitted to each part participating in the conference (S184).
[9. Create visit order]

  FIG. 19 is a flowchart showing a processing procedure of an operation of a “visit order creation routine” that assigns a priority to the response to the failure that has occurred and creates a visit order of the service person according to the priority. This operation is performed by the visit order creation unit 137, and the process will be described below with reference to FIG.

First, the faults received from a plurality of locations are rearranged in descending order of the fault level (S191). This process is performed using a reordering procedure that is normally used. Next, a service person is assigned to the failure part rearranged in order of the highest failure level. At this time, if there are multiple service personnel, assign the site where the failure to be ordered in order occurs, and if there are not enough service personnel, assign the failure location of the next priority in order from the service technician who finished the process. (S192).
[10. Determination of failure level]

  Although the operation flow of the failure level is not shown, the operation of determining the failure level performed by the failure level determination unit 138 shown in FIG. 15 will be described below. First, when a failure detection notification message in which a value such as “water level abnormality: ◇ cm” is set is received from the device monitoring control device 3, it is generated in comparison with the threshold of the failure level determination file shown in FIG. Determine the level of failure that is present. For example, when the above “◇” satisfies “◯ ≧ ◇ ≧ Δ”, it is determined as level 3. Similarly, when a failure detection notification message including “drain pump abnormality” arrives, it is determined that the failure level is 6. Similar determinations are made for other faults.

  The determination of the failure is performed by performing the same operation when the failure detection notification unit 334 in the device monitoring control device 3 determines the failure level, and determines the failure level.

  The second embodiment of the present invention is configured and operates as described above.

  According to the present embodiment, unlike the first embodiment, the device monitoring control server can manage failure situations occurring at a plurality of locations all together, so that a plurality of client terminals 5 can simultaneously manage the same image / It is possible to share data on malfunctioning devices such as sound, and customer management offices, device manufacturers / maintenance companies, and service personnel can hold meetings to determine countermeasures at remote locations. Service personnel can be effectively allocated according to the level, correspondence can be performed in order, and it can be avoided that the correspondence becomes slow.

It is a figure explaining the monitoring control of the conventional apparatus. It is a conceptual diagram explaining the monitoring control of the apparatus by this invention. It is an apparatus block diagram concerning the 1st Embodiment of this invention. It is a functional block diagram of the apparatus which comprises the apparatus monitoring control system concerning the 1st Embodiment of this invention. It is a data structural example of user information DB of FIG. FIG. 5 is a data configuration example of a failure situation DB in FIG. 4. FIG. It is a data structural example of the driving | running condition DB of FIG. 5 is a data configuration example of a destination information DB of FIG. It is a flowchart which shows the process sequence of the operation | movement which the failure detection notification means of FIG. 4 performs. It is a flowchart which shows the process sequence of the operation | movement which the monitoring apparatus information preservation | save means of FIG. 4 performs. It is a flowchart which shows the process sequence of the operation | movement which the failure condition data storage means of FIG. 4 performs. It is a flowchart which shows the process sequence of the operation | movement of the data confirmation at the time of the failure concerning the 1st Embodiment of this invention. It is a flowchart which shows the process sequence of the operation | movement at the time of the condition confirmation of the field concerning the 1st Embodiment of this invention. It is a moving image reproduction and image / sound selection screen according to the first embodiment of the present invention. It is a functional block diagram of the equipment monitoring control system concerning the 2nd Embodiment of this invention. 16 is a data configuration example of a failure level determination file in FIG. 15. It is a data structural example of failure condition DB of FIG. It is a flowchart which shows the process sequence of the operation | movement which the multiple person meeting execution means of FIG. 15 performs. It is a flowchart which shows the process sequence of the operation | movement which the visit order preparation means of FIG. 15 performs.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Device monitoring control system 3 Device monitoring control apparatus 4 Communication network 5 Client terminal 9 Monitoring device 12, 32, 52 Transmission / reception part 13, 33, 53 Central processing part 14, 34 Storage part 15, 35, 55 Input part 16, 36 56 Display unit 37 Monitoring device control IF
38 Device control IF
131, 331 Transmission / reception processing means 132, 332 Input / output processing means 133, 333 Information registration means 134, 336 Failure status data storage means 135 Failure device data transmission means 136 Multi-person conference execution means 137 Visit order creation means 138 Failure level determination means 141 341 User information (database) DB
142, 342 Destination information (database) DB
143, 344 Failure situation (database) DB
144,345 Operation status (database) DB
145 Failure determination file 334 Failure detection notification means 335 Monitoring device information storage means 337 Device data transmission means 343 Device status (database) DB
534 Faulty equipment data request means 535 Faulty equipment data display means A1 Drainage station A2 Drainage pump A3 Control panel A4 Customer management office etc. A5 Equipment manufacturer / maintenance company A6 Serviceman etc. A20 Control line

Claims (15)

A system for monitoring and controlling devices installed at remote locations,
Surveillance equipment such as cameras and microphones to monitor the status of the equipment,
A failure detection notification means for detecting a failure of the monitoring device and notifying a predetermined location;
Monitoring device information storage means for monitoring the monitoring device at a predetermined cycle, and recording device data such as images or sounds at that time in a device status database;
Failure status data storage means for storing the recorded device data of a predetermined period when a failure is detected in a failure status database as failure device data;
Device data transmission means for transmitting the failed device data stored by the request to a destination;
A device monitoring and control device comprising:
Faulty device data requesting means for requesting transmission of the faulty device data stored by the device monitoring control device,
A client terminal comprising failure device data display means for displaying the contents of the acquired failure device data;
Is configured to be connectable via a communication network. A system for monitoring and controlling devices installed at remote locations,
Surveillance equipment such as cameras and microphones to monitor the status of the equipment,
A failure detection notification means for detecting a failure of the monitoring device and notifying a predetermined location;
Monitoring device information storage means for monitoring the monitoring device at a predetermined cycle, and recording device data such as images or sounds at that time in a device status database;
Failure status data storage / transmission means for storing the recorded device data of a predetermined period when a failure is detected in the failure status database as failure device data and transmitting the failure device data stored in a predetermined destination;
A device monitoring and control device comprising:
Faulty device data requesting means for requesting transmission of the faulty device data stored by the device monitoring control device,
A client terminal comprising failure device data display means for displaying the contents of the acquired failure device data;
Is configured to be connectable via a communication network. A system for monitoring and controlling devices installed at remote locations,
Surveillance equipment such as cameras and microphones to monitor the status of the equipment,
A failure detection notification means for detecting a failure of the monitoring device and notifying a predetermined location;
Monitoring device information storage means for monitoring the monitoring device at a predetermined cycle, and recording device data such as images or sounds at that time in a device status database;
Device data transmitting means for transmitting the stored device data upon request;
A device monitoring and control device comprising:
When a failure detection notification is received from the device monitoring control device, the device monitoring control device is requested to transmit the recorded device data for a predetermined period, and the acquired device data is used as failed device data as a failure status database. Failure status data storage means to be stored in
In response to the request, the failed device data transmitting means for transmitting the stored failed device data;
A device monitoring and control server comprising:
Faulty device data requesting means for requesting transmission of the faulty device data stored by the device monitoring control server;
A client terminal comprising failure device data display means for displaying the contents of the acquired failure device data;
Is configured to be connectable via a communication network. A system for monitoring and controlling devices installed at remote locations,
Surveillance equipment such as cameras and microphones to monitor the status of the equipment,
A failure detection notification means for detecting a failure of the monitoring device and notifying a predetermined location;
Monitoring device information storage means for monitoring the monitoring device at a predetermined cycle, and recording device data such as images or sounds at that time in a device status database;
Failure status data storage / transmission means for storing the recorded device data of a predetermined period when a failure is detected in the failure status database as failure device data and transmitting the failure device data stored in a predetermined destination;
A device monitoring and control device comprising:
Failure status data storage means for acquiring faulty device data received from the device monitoring control device and storing it in a failure status database;
In response to the request, the failed device data transmitting means for transmitting the stored failed device data;
A device monitoring and control server comprising:
Faulty device data requesting means for requesting transmission of the faulty device data stored by the device monitoring control server;
A client terminal comprising failure device data display means for displaying the contents of the acquired failure device data;
Is configured to be connectable via a communication network.   The apparatus monitoring control server includes a multi-party conference execution unit having a function of performing a multi-party conference in which at least one of voice or image is mixed and transmitted to a plurality of locations at the same time. The equipment monitoring and control system described.   6. The monitoring device information storage unit has a function of recording device data such as an image or sound by operating the monitoring device in response to a request. Equipment monitoring control system.   7. The device monitoring control system according to claim 1, wherein the failed device data transmission unit has a function of simultaneously transmitting failed device data having the same contents to a plurality of locations.   The apparatus monitoring control system according to claim 1, wherein the communication uses at least one of a communication protocol such as HTTP or HTTPS used in a unique procedure or WEB.   The equipment monitoring according to any one of claims 1 to 9, wherein the equipment monitoring control device is installed in a drainage station, and the failure detection notification is performed when a rise in water level exceeds a predetermined value. Control system.   10. The device monitoring control system according to claim 1, wherein the failure detection notification means determines a detected failure level and transmits the failure detection notification including the failure level. .   The apparatus monitoring control system according to claim 10, wherein the failure detection notification unit performs failure detection notification every time a failure level changes. The failure detection notification means always performs a failure detection notification when a predetermined condition is satisfied,
The device monitoring control system according to any one of claims 3 to 11, wherein the device monitoring control server includes a failure level determination unit that determines a failure level based on the content of the received failure detection notification.   Obtained when the failure detection notification including the failure level is received from a plurality of the device monitoring control devices, and when the failure level determination means in the device monitoring control server determines the failure level. The apparatus monitoring control system according to claim 10, further comprising a visit order creation unit that creates a visit order according to a failure level of each location. A method for monitoring and controlling a device installed in a remote place,
A failure detection notification step for detecting a failure of the device and notifying a predetermined location;
A monitoring device information storage step for monitoring a monitoring device such as a camera / microphone for monitoring the status of the device at a predetermined cycle and recording device data such as an image or sound at that time,
When a failure is detected, the recorded device data is acquired for a predetermined period and stored in a failure status database as failure device data, and a failure status data storage step,
A device data transmission step of transmitting the device data for the predetermined period stored by the request to a destination;
A device monitoring control method comprising: A program that runs on a computer that monitors and controls equipment installed in a remote location,
A failure detection notification process for detecting a failure of the device and notifying a predetermined location;
A monitoring device information storage process for monitoring a monitoring device such as a camera / microphone for monitoring the device status at a predetermined cycle and recording device data such as an image or sound at that time,
When a failure is detected, the recorded device data is acquired for a predetermined period of time, and failure status data storage processing for storing in the failure status database as failed device data;
A device data transmission process for transmitting the device data for the predetermined period stored by the request to a destination;
A device monitoring control program for operating a computer on a computer.