JP2007226647A - Automatic transaction device and system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To ensure identification and transaction contents in the case of a transaction abnormal end or the like by storing transaction information in association with face image information of a user, and retrieving and outputting it as the need arises. <P>SOLUTION: In a token depositing/dispensing device 20, when transaction processing being executed abnormally ends, a transaction/face information management processing part 331 sends the transaction information of transaction processing and face data of the user acquired by photographing by an authentication camera 21 to a management device 10, and the management device 10 stores and manages the transaction information in association with the face data. A transaction/face information retrieval processing part 332 transmits retrieval request of the transaction information to the management device 10 on the basis of prescribed transaction retrieval operation after the abnormal end, receives a retrieval result (the transaction information and the face data associated to the transaction information) sent from the management device 10 to the retrieval request, and displays the retrieval result on an operation/display part 22. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an automatic transaction apparatus and system for executing processing of a selected transaction based on a transaction selection operation by a user. Specifically, transaction information is associated with face image information of a user of the transaction. An automatic transaction apparatus that stores and retrieves the facial image information associated with the transaction information at the time of abnormal transaction termination, etc., and can confirm the identity and confirmation of the transaction contents, and smoothly perform trouble handling work such as refund About the system.

  As an example of an automatic transaction apparatus that executes processing of the selected transaction based on a user's transaction selection operation, for example, a game medium installed in a game store such as a game center and used for a game on a gaming machine is deposited A game medium depositing / dispensing machine that performs processing such as paying out or paying out is known.

  As an example of this type of game medium depositing machine, the following Patent Document 1 discloses the identification of a person's code number and palmprint when depositing and dispensing coins (game center coins) used in a game machine of a game center. A game center coin depositing device that deposits and pays out predetermined coins by using data that optically captures the above characteristics is disclosed.

Also, in Patent Document 2 below, a game medium [pachinko ball, pseudo coin (medal)] obtained by a player using a pachinko machine or a slot machine is stored, and management processing for enabling later use is performed. In a game medium management device to be used, when a player uses this management device, the player's face is photographed with a camera, and is compared with face data stored in advance corresponding to the identification symbol of the user. There is disclosed a technique for determining whether or not a user is a registered user and permitting the deposit and withdrawal of a game medium if the user is a registered user.
JP 07-171240 A JP 2004-248881 A

  In the coin depositing device described in Patent Document 1, although identity verification can be performed based on data that optically captures features such as palm prints when depositing and dispensing, the depositing and dispensing are terminated abnormally, and when refunding or paying out unpaid coins There was no effective way to verify the identity.

  Also, in the management device described in Patent Document 2, the user's face data is photographed to authenticate the user when using processing such as depositing and paying out game media, but when these processes end abnormally When the trouble is dealt with, the face data is not used to confirm the identity, and as in Patent Document 1, there is no effective way to confirm the identity at the abnormal end.

  For this reason, in this type of conventional device, the transaction history is stored, and if the transaction being executed is abnormally terminated, the clerk calls the transaction history and refers to the past several transaction histories for trouble. It was common to respond.

  In this case, there is no information to identify the customer in the transaction history, and it is not possible to identify the customer's transaction only by the data referred to by the clerk, so there is no other than confirming the transaction content and the identity by receiving the self-report from the customer, There is a problem in that transaction details and identity verification cannot be performed accurately, and trouble handling work at the time of abnormal termination cannot be performed smoothly.

  Also, in this type of conventional device, when a transaction ends abnormally, it is generally controlled to stop handling until the abnormality is canceled, and during this time, the system is in a state where a new transaction cannot be performed, As a result, there has been a problem that the suspension rate of the system becomes high.

  The present invention solves the above problems, stores transaction information in association with face image information of the user of the transaction, and can search and output transaction information and face image information associated with the transaction information as necessary. By doing so, it is possible to ensure transaction details and identity verification at the time of abnormal transaction termination, etc., and to facilitate trouble-shooting work, and even when the transaction ends abnormally, the system down state can be avoided as much as possible and the suspension rate can be reduced. An object of the present invention is to provide an automatic transaction apparatus and system that can be used.

  In order to achieve the above object, the invention according to claim 1 is an automatic transaction apparatus that executes processing of a selected transaction based on a user's transaction selection operation. Face image information acquisition means for acquiring user face image information, transaction information including transaction details of the transaction processing, transaction information management means for storing and managing the face image information of the user of the transaction, Transaction information managed by the transaction information management means is searched together with face image information associated with the transaction information, and transaction information search means for outputting the search result is provided.

  According to a second aspect of the present invention, in the first aspect of the invention, the face image information acquisition means is provided in an apparatus main body, and comprises an authentication camera that images a user's face through an authentication window. And

  According to a third aspect of the present invention, in the first aspect of the present invention, the face image information acquisition unit monitors the state in which the user performs a transaction selection operation including the user's face from the outside of the apparatus main body. It is characterized by comprising a camera and image processing means for taking in the image pickup output of the surveillance camera into the apparatus body and cutting out and extracting an image of the user's face area from the taken-in image information.

  A fourth aspect of the present invention is the invention according to any one of the first to third aspects, further comprising an abnormal end detecting means for detecting an abnormal end of the transaction process, wherein the transaction information managing means In the case of abnormal termination, the face image information is stored in association with transaction information including transaction contents until the abnormal termination.

  The invention according to claim 5 is the determination means according to the invention according to claim 4, wherein when the transaction process is abnormally terminated, the cause of the abnormal termination is analyzed and a transaction process that can be executed thereafter is determined. And a reception continuation control means for continuously controlling the transaction process determined to be executable by the determination means after the transaction process is abnormally terminated.

  The invention described in claim 6 switches from the user mode for accepting the transaction selection operation by the user to the operator mode for accepting a command operation by a specific operator in the invention according to any one of claims 1 to 5. The transaction information search means includes a mode setting means for setting, and the transaction information search means is a transaction of an abnormally ended transaction managed by the transaction information management means based on an abnormal transaction information search operation by the operator in the operator mode. Information is searched together with face image information associated with the transaction information, and the searched transaction information and face image information are output as the search result.

The invention according to claim 7 is the face obtained by imaging the face of the user who requests trouble handling of the abnormally terminated transaction by the imaging means in the invention according to any one of claims 1 to 6. Face image information capturing means for capturing image information as a search key, and the transaction information retrieving means displays the transaction information managed by the transaction information managing means when dealing with a trouble in the abnormally terminated transaction. The face image information captured by the image information capturing means is searched for as a key, and the searched transaction information and the face image information associated with the transaction information are output as the search result.

  The invention according to claim 8 is a search key input for inputting, as a search key, information on a predetermined item heard from a user who requests trouble handling of an abnormally ended transaction in the invention according to any one of claims 1 to 7. The transaction information search means, when dealing with the trouble of the abnormally ended transaction, the transaction information managed by the transaction information management means, the specific item information input by the search key input means The search is performed using a key, and the searched transaction information and face image information associated with the transaction information are output as the search result.

  The invention according to claim 9 is the invention according to any one of claims 1 to 8, wherein the face image information of the member is associated with the member identification information given to the user who has performed the predetermined member registration procedure. Member information management means for managing the member information, and when receiving the transaction selection operation by the user, the face image information of the user is acquired by the face image information acquisition means, the acquired face image information, The transaction information management comprises authentication means for performing member authentication of whether or not the member accepts the transaction by collating with face image information corresponding to the member identification number of the user managed by the member information management means The means stores the face image information acquired by the face image information acquisition means at the time of member authentication by the authentication means in association with the transaction information.

  The invention according to claim 10 is a transaction processing terminal that executes processing of the selected transaction based on a user's transaction selection operation, and a management device that manages information related to use of the transaction at the transaction processing terminal; In the automatic transaction system formed by communication connection, the transaction processing terminal captures the user by the imaging unit and acquires the face image information of the user, and the transaction content of the transaction process. Including transaction information, storage request instruction means for instructing the management device to store the facial image information of the user of the transaction, and transmitting a transaction information search request to the management device. Transaction information search processing means for receiving transaction information sent from the management device and face image information associated with the transaction information and outputting it as a search result, the management device comprising the transaction processing terminal Transaction information management means for storing and managing transaction information including transaction contents of the transaction processing included in the storage request and face image information of a user of the transaction in association with the storage request received from the storage request; Based on the search request received from the transaction processing terminal, the transaction information managed by the transaction information management means is searched together with face image information associated with the transaction information, and the search result is transmitted to the transaction processing terminal. Transaction information retrieval / distribution means.

  According to the present invention, transaction information of transaction processing executed based on a user's transaction selection operation and the face image information of the user of the transaction acquired by the face image information acquisition unit are stored and managed in association with each other, The transaction information to be stored and managed is searched together with the face image information associated with the transaction information, and the search result is output. Therefore, the face image information in the output search result and request for troubleshooting are requested. The customer's identity can be confirmed securely by checking the face of the customer, and the transaction details can also be accurately identified by referring to the transaction details in the search results. Without relying on it, it is possible to efficiently deal with transaction abnormalities such as refunding to the user and handing of unpaid portion.

  Further, in the present invention, when a transaction process is abnormally terminated, the cause of the abnormal termination is analyzed, a transaction process that can be executed thereafter is determined, and the transaction process that is determined to be executable is continuously accepted. Even if the transaction is not finalized (even if the transaction ends abnormally), it is possible to control the system down by accepting executable transaction processing during this period, even if the transaction abnormality is canceled. This can be avoided, and the system downtime can be greatly reduced.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

  FIG. 1 is a diagram showing an overall configuration of a medal deposit / withdrawal system as an application example of an automatic transaction system according to the present invention.

  This system performs transaction processing such as renting, depositing, and paying out game media (medals) used for medal games in gaming machines (medal game machines 70) installed in game stores such as game centers, As shown in FIG. 1, for example, a management device 10 installed in an office of the game store and a medal deposit / withdrawal device 20 installed on a game floor together with a medal game machine 70 and the like are connected to a local area network (LAN). ) And the like via a transmission line 50 such that they can communicate with each other.

  The management device 10 is a controller that controls and controls the entire gaming system including the medal deposit / withdrawal device 20 and the medal game machine 70 installed on the gaming floor. For example, as shown in FIG. (Hereinafter referred to as a main control unit), a storage device 12 such as a hard disk, a memory 13 for storing various information such as operation programs, an input device 14 such as a mouse and a keyboard, a display device 15 such as a CRT, a medal deposit / withdrawal device 20 and a medal A personal computer (personal computer) including a communication interface (I / F) unit 16 that communicates with a managed device such as a game machine 70 via the transmission path 50 (various information transmission / reception) and a printing device 17 that prints out various information. Computer) and other information processing terminals.

  The main control unit 11 is provided with a control function for executing transaction processing such as lending, depositing, and paying out medals as described above in cooperation with the medal deposit / withdrawal apparatus 20.

  In particular, in the present invention, the main control unit 11 receives a transaction information of a transaction executed from the medal deposit / withdrawal device 20 and a request for storing face image information of a user of the transaction associated with the transaction information, Based on the storage request, the transaction / face information management processing unit 111 that stores and manages the transaction information in association with the user's face image information, and the transaction information managed by the transaction / face information management processing unit 111 is medal deposit / withdrawal A transaction / face information search processing unit 112 that searches in response to a search request from the device 20 and transmits it to the medal deposit / withdrawal device 20 is provided.

  Further, in the management device 10, the memory 13 includes a member management table 131 for managing information of players (members) who have previously applied for membership, and the transaction / face information management processing unit 111. A transaction information management table 132 is provided that is used as storage means for information requested from 20 (transaction information of a transaction and face image information of a user of the transaction associated with the transaction information).

  The data contents of these tables 131 and 132 (see FIGS. 9 and 16), the operation method, etc. will be described in detail later.

  On the other hand, the medal deposit / withdrawal device 20 uses a membership card handed over to the player (new member) after the membership registration procedure in the management device 10 to use the medal game machine 70 to play the medal used by the player. This is a device that performs transaction processing such as lending and depositing medals acquired by a player through a game on the medal game machine 70 and paying out medals within the range of the number of medals deposited, and is realized by the configuration shown in FIGS. The

  FIG. 3 is a conceptual diagram showing a front external structure of the medal deposit / withdrawal apparatus 20.

  As shown in FIG. 3, the medal deposit / withdrawal device 20 is attached to the front surface of the main body 201 and a main body 201 formed of a hollow box-shaped housing, and can be opened and closed with respect to the main body 201. A door body 202 is provided.

  The door body 202 includes a lock mechanism 209, and can be locked in a state where the front opening of the main body 201 is closed using a key that is compatible with the lock mechanism 209. In addition, the door body 202 can be locked using the key from the locked state. The mechanism 209 is unlocked so that the front opening of the main body 201 can be opened.

  On the front surface of the door body 202, an authentication unit 203 serving as an imaging window of the authentication camera 21 described later, a transaction process selection screen 221 for a player (member) to select transaction processes such as medal lending, depositing and paying out ( An operation / display unit 22 having a display function for displaying various operation screens on the panel (liquid crystal panel) and an operation (input) function for inputting various commands by touching the panel, which will be described later. A card insertion / discharge port 204 for inserting and discharging a membership card processed by the card processing unit 23, a money deposit / withdrawal port for depositing / dispensing money processed by the money deposit / withdrawal processing unit 24 (to be described later) when lending a medal. 205, a receipt issuing port 206 for discharging a receipt printed by a journal printer 25, which will be described later, and a medal for the number of lending requests issued when the medal lending process is completed. Medals outlet 207 gaming customers discharged possible taken out, medal slot 208 to inject the medal is provided in deposit medals won in the game in the gaming machine 70.

  In addition, on the back side of the door body 202, corresponding to the authentication unit 203, the card insertion / ejection port 204, the receipt issuing port 206, and the lock mechanism 209 provided on the front surface, respectively, each is constituted by a small CCD camera or the like, The authentication camera 21 that acquires the face image information of the player by capturing the face of the user who uses the device through the authentication unit 203, the member card is received through the card insertion / discharge port 204, and the member number (ID) is read. A card processing unit 23 that performs the card processing, a journal printer 25 that prints a transaction content and a totaling result on a recording medium (roll paper or the like), receives it, and discharges it from the receipt issuing port 206, and a lock mechanism 209 of the door 202. A door open / close detection sensor 26 (see FIG. 5: not shown in FIG. 3) is provided for detecting unlocking.

  FIG. 4 is a conceptual diagram showing the internal structure of the main body 201 when the door body 202 is opened in the medal deposit / withdrawal apparatus 20.

  As shown in FIG. 4, in the main body 201 of the medal deposit / withdrawal apparatus 20, the money inserted by the player through the money deposit / withdrawal port 205 shown in FIG. The deposit / withdrawal processing unit 24, a medal depositing unit (hereinafter referred to as deposit hopper) 27 that accepts medals inserted into the medal slot 208 for a player to deposit and counts the number of medals, and stores medals sent from the deposit hopper 27 after counting. The medal storage unit 28 as a lower tank to be stored (reserved), medal cleaning for cleaning the medals sent from the medal storage unit 28 at a predetermined timing (in balance with the number of stored tanks in the lower tank and the upper tank (medal payout unit 31 described later)) Unit 29, a medal transport lift 30 that lifts (lifts) the cleaned medal to a medal payout unit 31 (upper tank) described later, and medal transport riff A medal paying unit (hereinafter referred to as a payout hopper) 31 that receives the medals lifted by 30 and throws the medals into the medal outlet 207 through a predetermined throwing effect (paid to the player), which will be described later. Control which communicates with each apparatus in networks, such as the management apparatus 10, via the transmission line 50 by the communication interface (I / F) part 32 (refer FIG. 5), and performs medal depositing, paying-out whole processing, and staff setting / counting processing A functional circuit section as a personal computer and a control circuit that functions as a central processing unit (CPU) that communicates with the control personal computer and performs communication control with the hopper mechanical drive control and the money deposit / withdrawal processing section 24. The board 33 includes an uninterruptible power supply 34 (see FIG. 5) that supplies a stable power supply in preparation for a power failure.

  FIG. 5 is a functional block diagram showing a connection relationship between the above components in the medal deposit / withdrawal apparatus 20.

  As shown in FIG. 5, the medal deposit / withdrawal apparatus 20 includes an authentication camera 21, an operation / display unit 22, a card processing unit 23, a money deposit / withdrawal processing unit 24, a journal printer 25, a door open / close detection sensor 26, a deposit hopper 27, The above-described components such as the medal storage unit 28, the medal cleaning unit 29, the medal transport lift 30, the payout hopper 31, the communication I / F unit 32, the power supply device 34, and the like are controlled by a control unit (corresponding to the control board 33 in FIG. Hereinafter, the reference numeral 330 is attached).

  The control unit 330 controls each control process related to each transaction process such as medal lending, medal deposit, and medal payout selected by driving the corresponding unit based on the transaction process selection operation on the operation / display unit 22. Perform in cooperation with the device 10.

  In particular, the following drive control is performed on the mechanical parts such as the deposit hopper 27, the medal transport lift 30, the payout hopper 31, and the like.

  For example, at the time of medal depositing, the control unit 330 controls the medal storage unit 28 to receive the medal inserted for depositing by the depositing hopper 27 and count it.

  Thereafter, the medal is sent from the medal storage unit 28 to the medal washing unit 29 at a predetermined timing in accordance with the number of medals stored in the tank (upper tank) in the payout hopper 31 and the hopper unit, and the medal is washed. Subsequently, the medals after the cleaning are controlled to be transported to the tank of the payout hopper 31 by the medal transport lift 30 and further fed into the hopper portion by a predetermined number and stored.

  Then, at the time of medal payout processing or at the time of medal lending processing, the number of medals paid out from the payout hopper 31 or requested to be lent out are paid out and thrown out to the medal removal port 207. At that time, if the number of medals stored in the upper tank becomes insufficient, the amount is replenished and fed.

  It should be noted that during the medal payout or medal lending process, the control unit 330 can perform some kind of production (for example, lowering the medal while rotating it on the table) so that the user can clearly recognize that the medal is being thrown out. Etc.) and the control for throwing out medals is performed.

  In order to use each of the medal lending, medal depositing, and medal paying transaction processing in the medal deposit / withdrawal apparatus 20 having the above-described configuration, the player needs to perform a procedure for registering as a member of the game store in advance. is there.

  As a procedure for this member registration, first, a player who wishes to register as a member registers in the member application form predetermined items such as the person's name, address, date of birth, gender, telephone number and desired user ID. After filling in, hand over the member application form to the store clerk.

  When the clerk receives the membership application form from the player (applicant), the manager 10 uses the management device 10 to look at the contents of the membership application form and determine the required items (eg, name, address, telephone number) as membership information. , The user ID) is input from the input device 14 and stored in a predetermined card ID (member ID) area of the member management table 131 built in the memory 13 in advance (the user is preliminarily registered as a member) The member card in which the card ID is stored is handed to the player (member).

  The player who has received the membership card then uses his / her medal deposit / withdrawal device 20 to photograph his / her face with the authentication camera 21 using the membership card (or the user ID declared in the membership application form). Is registered in association with the member information on the member management table 131, and the member registration is completed.

  Member registration processing using the medal deposit / withdrawal apparatus 20 will be described with reference to FIGS.

  FIG. 6 is a conceptual diagram showing a display example of a standby screen in the medal deposit / withdrawal apparatus 20.

  As shown in FIG. 6, in the medal deposit / withdrawal apparatus 20, in the standby state, a “medal deposit” button 22a, a “new medal deposit” button 22b, a “medal payout” button 22c, Transactions having each button of the “medal lending” button 22d as an input instruction tool and having a message “Please select a desired transaction process” prompting the user to select a desired transaction process using these buttons A process selection screen 221 is displayed.

  A player (applicant) who has received a member card after submitting a member application form and having registered predetermined information as member information on the member management table 131 is being displayed on the operation / display unit 22 as a standby screen. By pressing (touching) the “new medal deposit” button 22b on the transaction process selection screen 221, the new enrollment process including the association of the face data can be started.

  FIG. 7 and FIG. 8 are flowcharts showing a sequence of new membership processing in the medal deposit / withdrawal apparatus 20.

  In FIG. 7, the medal deposit / withdrawal apparatus 20 (control unit 330) monitors the process selection status by touching each button 22 (22a, 22b, 22c, 22d) on the displayed standby screen (step S101). When it is recognized that the “new medal deposit” button 22b is pressed during the monitoring (the new deposit button is pressed in step S101), a process for prohibiting the deposit is performed (step S102).

  Next, it is checked whether or not there has been payment within the period until the payment prohibition state is finished (step S103). If there is payment (NO in step S103), the process proceeds to a medal lending process described later. To do.

  If it is determined that no payment has been made (YES in step S103), the process shifts to a membership card insertion waiting state, and in this state, it is checked whether a card (member card) has been inserted, a skip operation has been performed, or a cancellation operation has been performed. (Step S104).

  Here, if a cancel operation is performed (cancel in step S104), the effect of cancel is displayed on the operation / display unit 22 (step S111), and then it is checked whether there is a card (step S112). If there is a card (YES in step S112), the card is ejected (step S113), and then the standby screen display state is restored. If there is no card (step S112 NO), the standby screen display state is restored.

  Further, when a skip operation is performed in the card insertion waiting state (skip in step S104), the control unit 330 displays a screen for prompting the user name input on the operation / display unit 22 (step S131). The input waiting state is maintained until the input is completed (step S132).

  During this time, when the user name is input, the control unit 330 makes an inquiry to the management apparatus 10 to perform a search process for the user name corresponding to the input user ID (step S133), and receives the search result. It is checked whether or not the user name is registered in the member management table 131 (step S134). If the user name is not registered (invalid in step S134), the process returns to step S131 and the user name is restored. The acquisition process is continued, and if the user name is registered (valid at step S334), the process proceeds to step S135 and subsequent steps shown in FIG.

  In step S135 in FIG. 8, the control unit 330 activates the authentication camera 21 and images the user's face through the authentication unit 203, and cuts out the face portion from the image information output from the authentication camera 21 by the imaging. The face photographing screen including the face data obtained in this way is displayed on the operation / display unit 22.

  Next, a shooting screen confirmation operation is waited (step S136). If there is a confirmation OK instruction (OK in step S136), the cut-out face data is sent to the management apparatus 10 together with the user ID, and the member management table In 131, the face data is registered in the face image area corresponding to the user ID (step S137).

  After that, the management apparatus 10 waits for a notification of the result of the registration process and receives registration OK to confirm the normal end of registration (normal end in step S138). Then, the membership card is printed and ejected by the journal printer 25 ( Along with step S139), a screen notifying the completion of registration is displayed on the operation / display unit 22 (step S140), and then returns to the standby state via steps S112 and S113 in FIG.

  Also, if registration does not end normally by receiving registration NG from the management apparatus 10 (NG in step S138), the process returns to the standby state via steps S112 and S113 in FIG.

  On the other hand, when a card is inserted in the card insertion waiting state at step S104 in FIG. 7 (card insertion at step S104), the control unit 330 uses the card ID read from the card inserted by the card processing unit 23 as a key. A process is performed for making an inquiry to the management apparatus 10 and acquiring a user name corresponding to the card ID (step S121).

  Here, if the user name cannot be acquired because the user name is not registered in the member management table 131 corresponding to the card ID (failed in step S122), the screen for notifying that the registration is impossible is operated. / Displayed on the display unit 22 (step S123), the process proceeds to step S112 and subsequent steps.

  On the other hand, when the user name stored in the member management table 131 corresponding to the card ID can be acquired (registered in step S122), the process proceeds to step S140 shown in FIG. A registration completion screen to notify that is displayed on the operation / display unit 22 (step S140), and then returns to the standby state through steps S112 and S113 in FIG.

  As described above, in the system of the present invention, after the clerk inputs necessary items in the information described in the member application form submitted by the applicant (player) into the member management table 131, the applicant himself / herself is further provided. However, the medal deposit / withdrawal apparatus 20 completes member registration by performing a process of registering the face data of the person in association with the member information of the person on the member management table 131.

  FIG. 9 is a table showing an example of information contents of the member management table 131 constructed in the memory 13 of the management apparatus 10 through the new membership process shown in FIGS.

  In FIG. 9, in the member management table 131, the member's name, address, telephone number, user ID (user name) input by the attendant based on the membership application form, and the applicant uses the medal deposit / withdrawal device 20 to capture images. The face data obtained in this way is associated with each member's member ID (card ID) and registered.

  In the member management table 131, link destination information is stored in the face image column, and actual face data is stored as an image file in the storage area of the link destination.

  Thus, a player who has completed membership registration by associating and registering member information and face data with respect to the membership management table 131 then uses the medal deposit / withdrawal apparatus 20 to deposit and pay out medals. Each loan transaction will be available.

  In addition, as shown in FIG. 9, the management apparatus 10 uses the member management table 131 to manage the number of medals (remaining number) and points (given according to the loan amount at the time of loan) for each member ID. is doing.

  As for the number of medals on the member management table 131, the management device 10 cooperates with the medal deposit / withdrawal device 20 to execute the medal deposit processing and medal payout processing. An addition process is performed corresponding to the ID, and update management is sequentially performed through a process of subtracting the number paid out during the medal payout process in accordance with the member ID.

  In addition, with respect to points, when medals are lent, points are added according to the loan amount (see step S534 in FIG. 14), and when points are used, the amount is subtracted.

  Next, a medal depositing process, a medal paying process, and a medal lending process performed by the medal depositing / dispensing apparatus 20 in cooperation with the management apparatus 10 will be described.

  FIG. 10 and FIG. 11 are flowcharts showing a series of flow of medal deposit processing in the medal deposit / withdrawal apparatus 20.

  In FIG. 10, the medal deposit / withdrawal apparatus 20 (control unit 330) monitors the process selection status by touching each button 22 (22a, 22b, 22c, 22d) on the displayed standby screen (step S301). If it is recognized that the “medal deposit” button 22a is pressed during the monitoring (the medal deposit button is pressed in step S301), processing for prohibiting the deposit is performed (step S302).

  Next, it is checked whether or not there has been a deposit within a period until the termination of the deposit prohibition state (step S303). If there is a deposit (NO in step S303), the process proceeds to a medal lending process described later. To do.

  If it is determined that there is no deposit (YES in step S303), the card (member card) is put in a waiting state for insertion of a card (member card), and in this state, it is checked whether a card is inserted, a skip operation is performed, or a cancel operation is performed (step). S304).

  Here, if a cancel operation is performed (cancel in step S304), a message to cancel is displayed on the operation / display unit 22 (step S311), and then it is checked whether there is a card (step S312). If there is a card (YES in step S312), the card is ejected (step S313) and then returned to the standby screen display state. If there is no card (step S312 NO), the standby screen display state is restored.

  Further, when a skip operation is performed in the card insertion waiting state (skip in step S304), the control unit 330 displays a screen for prompting the user name input on the operation / display unit 22 (step S331). The input waiting state is maintained until the input is completed (step S332).

  During this time, when a user name is input, the control unit 330 makes an inquiry to the management apparatus 10 to perform a search process for the user name corresponding to the input user ID (step S333), and receives the search result. It is checked whether or not the user name is registered in the member management table 131 (step S334). If the user name is not registered (invalid in step S334), the process returns to step S331 to restore the user name. The acquisition process is continued, and if the user name is registered (valid at step S334), the process proceeds to step S335 and subsequent steps shown in FIG.

  In step S335 of FIG. 11, the control unit 330 activates the authentication camera 21 in accordance with a photographing operation by the user using the photographing instruction tool displayed on the operation / display unit 22, and images the face of the user. After that, the image information (face data) of the face portion is cut out (step S335), an instruction button for determining whether or not authentication can be started with the face data obtained by the cut out processing and the face data being displayed, etc. Is displayed on the operation / display unit 22 (step S336).

  When an authentication start instruction operation is performed using the authentication waiting screen in the authentication start instruction waiting state (authentication in step S336), the control unit 330 acquires the user name acquired in step S334 and the face data photographed in step S335. The face data is sent to the management device 10 to check whether or not the face data matches the face image information stored in the member management table 131 corresponding to the user ID, and in the medal count area corresponding to the user ID. Processing for acquiring the remaining number of medals stored from the management apparatus 10 is performed (step S337).

  Subsequently, it waits for reception of the collation result from the management apparatus 10, and if it is determined that the authentication is NG (the face data photographed in step S335 does not match the registered face data) based on the received collation result ( NG in step S338), until the number of authentication trials reaches a predetermined number (n times), the fact that re-photographing is possible is displayed on the operation / display unit 22 (step S339) and a re-photographing instruction is given If the user performs a cancel operation in this state (cancel at step S340), the process proceeds to step S311 and subsequent steps, and if a re-photographing operation is performed (recapture at step S340). ), The processing after step S335 is repeatedly performed until the number of re-photographing operations expires.

  During this time, if it is determined in step S338 that the authentication is OK based on the collation result received from the management apparatus 10 (the face data captured in step S335 matches the registered face data) (OK in step S338). The control unit 330 displays on the operation / display unit 22 that the authentication is OK, the remaining number of medals acquired in step S337, a counting instruction waiting screen including a counting button and the like (step S341).

  In this counting instruction waiting state, when a medal is inserted by the player and the counting button is pressed (counting starts in step S342), the control unit 330 starts counting the medal inserted by the player with the deposit hopper 27. While the medal is being counted, the fact is displayed on the operation / display unit 22 (step S343), and it is checked whether the counting has ended normally (step S344).

  If the counting ends normally (normal end in step S344), the control unit 330 transmits a medal count value and a medal deposit update request to the management apparatus 10, and the member management table 131 is sent to the management apparatus 10. A process of adding the medal count value to the number of medals corresponding to the user name is performed (step S345), and the apparatus enters a reception waiting state as a result of whether or not the medal deposit data update process is normally completed.

  In the processing so far, when the counting ends abnormally (abnormally ends in step S344) and when the medal deposit data update processing ends abnormally (fails in step S346), an attendant is called by an appropriate method. (Step S350), trouble handling of the abnormally ended transaction is left to the staff.

  On the other hand, when a result indicating that the medal deposit data update process has been completed normally is received (normal termination in step S346), a screen for confirming the intention of inserting medals and continuing insertion is displayed on the operation / display unit 22. (Step S347), control is made to wait for an instruction confirmation waiting for medal insertion or continuous insertion (step S348).

  Here, when continuous insertion is instructed (continuation in step S348), the control unit 330 returns to step S342 and subsequent steps to continue the medal continuous insertion, counting, and remaining medal number update processing.

  In addition, when instructed to confirm that the medal deposit has been completed normally in the waiting state for confirmation (confirmed in step S348), the control unit 330 determines the number of medals deposited and “Thank you for using”. The deposit information including the message is displayed on the operation / display unit 22 (step S349), and then returns to the standby state via steps S312 and S313 in FIG.

  On the other hand, when a card is inserted in the card insertion waiting state at step S304 in FIG. 10 (card insertion at step S304), the control unit 330 uses the card ID read from the card inserted by the card processing unit 23 as a key. A process is performed for making an inquiry to the management apparatus 10 to obtain a user name corresponding to the card ID (step S321).

  Here, when the user name cannot be acquired because the user name is not registered in the member management table 131 corresponding to the card ID (failed in step S322), the fact that the deposit processing cannot be accepted is notified. The screen is displayed on the operation / display unit 22 (step S323), and the process proceeds to step S312 and subsequent steps.

  On the other hand, when the user name stored in the member management table 131 corresponding to the card ID can be acquired (registered in step S322), the process proceeds to step S341 shown in FIG. The medal deposit process as described above up to S350 is executed.

  12 and 13 are flowcharts showing a series of flow of medal payout processing in the medal deposit / withdrawal apparatus 20.

  In FIG. 12, the medal deposit / withdrawal apparatus 20 (control unit 330) monitors the process selection status by touching each button 22 (22a, 22b, 22c, 22d) on the displayed standby screen (step S401). When it is recognized that the “medal payout” button 22c is pressed during the monitoring (pressing the medal payout button in step S401), processing for prohibiting the deposit (step S402) is performed.

  Next, it is checked whether or not there has been a deposit within the period until the termination of the deposit prohibition state (step S403). If there is a deposit (NO in step S403), the process proceeds to a medal lending process described later. To do.

  On the other hand, if it is determined that there is no deposit (YES in step S403), a membership card insertion waiting state is entered, and in this state, it is checked whether a card has been inserted, a skip operation has been performed, or a cancel operation has been performed (step S404).

  Here, when a cancel operation is performed (cancel at step S404), the cancel / indication is displayed on the operation / display unit 22 (step S411), and then it is checked whether there is a card (step S412). If there is a card (YES in step S412), the card is ejected (step S413) and then returned to the standby screen display state. If there is no card (NO in step S412), the standby screen display state is restored.

  Further, when a skip operation is performed in the card insertion waiting state (skip in step S404), the control unit 330 displays a screen for prompting the user name input on the operation / display unit 22 (step S431). The input waiting state is maintained until the input is completed (step S432).

  During this time, when the user name is input, the control unit 330 makes an inquiry to the management apparatus 10 to perform a search process for the user name corresponding to the input user ID (step S433), and receives the search result. It is checked whether or not the user name is registered in the member management table 131 (step S434). If the user name is not registered (invalid in step S434), the process returns to step S431 to return the user name. The acquisition process is continued, and if the user name is registered (valid at step S434), the process proceeds to step S435 and subsequent steps shown in FIG.

  When a card is inserted in the card insertion waiting state at step S404 in FIG. 12 (card insertion at step S404), the control unit 330 uses the card ID read from the card inserted by the card processing unit 23 as a key. A process is performed for making an inquiry to the management apparatus 10 and acquiring a user name corresponding to the card ID (step S421).

  Here, if the user name cannot be acquired because the user name is not registered in the member management table 131 corresponding to the card ID (failed in step S422), the fact that the payout process cannot be accepted is notified. The screen is displayed on the operation / display unit 22 (step S423), and the process proceeds to step S412 and subsequent steps.

  On the other hand, when the user name stored in the member management table 131 corresponding to the card ID can be acquired (successful in step S422), the process proceeds to step S435 and subsequent steps shown in FIG.

  In step S435 in FIG. 13, the control unit 330 activates the authentication camera 21 in accordance with the user's shooting operation and images the face of the user, and then cuts out image information (face data) of the face portion. (Step S435) An authentication start waiting screen including an instruction button for determining whether or not authentication can be started with the face data obtained by the clipping process and the face data being displayed is displayed on the operation / display unit 22 (step S435). Step S436).

  When an authentication start instruction operation is performed using the authentication waiting screen in the authentication start instruction waiting state (authentication in step S436), the control unit 330 acquires the user name acquired in step S434 and the face data photographed in step S435. The face data is sent to the management device 10 to check whether or not the face data matches the face image information stored in the member management table 131 corresponding to the user ID, and in the medal count area corresponding to the user ID. Processing for acquiring the remaining number of medals stored from the management apparatus 10 is performed (step S437).

  Subsequently, it waits for reception of the collation result from the management apparatus 10, and if it is determined that the authentication is NG (the face data photographed in step S435 does not match the registered face data) based on the received collation result ( NG in step S438), until the number of authentication tries reaches a predetermined number (n times), the fact that re-photographing is possible is displayed on the operation / display unit 22 (step S439) and a re-photographing instruction is given In the waiting state (step S440), if the user performs a cancel operation in this state (cancel in step S440), the process proceeds to step S411 and subsequent steps, and if a re-photographing operation is performed (re-photographing in step S440). ), The processes after step S435 are repeated until the number of re-shoots expires.

  During this time, if it is determined in step S438 that the authentication is OK based on the collation result received from the management apparatus 10 (the face data captured in step S435 matches the registered face data) (OK in step S438). The control unit 330 displays on the operation / display unit 22 that the authentication is OK, a payout instruction waiting screen including a medal remaining number acquired in step S437, a payout request number specifying button, a cancel button, and the like ( Step S441).

  In this waiting state for payout number instruction, it is checked whether the player has input the payout request medal number using the payout request number designation button or whether the cancel operation is performed with the cancel button. (Cancel in S442) proceeds to the process of step S411 in FIG.

  Further, when the number of payout request medals is input by the player, or when a payout request number greater than the remaining number is designated (the number is insufficient in step S442), re-input is accepted, and the payout request number within the remaining number range is determined. If specified (number input in step S442), the input payout request medal number and medal custody data update request are transmitted to the management apparatus 10, and the user name in the member management table 131 is transmitted to the management apparatus 10. A process of subtracting the number of medals corresponding to the requested number of medals from the corresponding number of medals is performed (step S443), and the apparatus enters a reception waiting state as a result of whether or not the medal deposit data update process has been completed normally.

  Here, when the result indicating that the medal deposit data update process has been normally completed is received (normal termination is completed in step S444), the control unit 330 then starts paying out medals by driving the payout hopper 31 and the like (step S44). S445) While the medal is being paid out, it is checked whether or not the medal payout has ended normally while displaying the fact on the operation / display unit 22 (step S446).

  In the processing so far, when the medal custody data update process ends abnormally (failed in step S444), and when the medal payout ends abnormally (abnormal end in step S446), the clerk uses an appropriate method. Called (step S448), the trouble handling of the abnormally ended transaction is left to the staff.

  On the other hand, when the medal payout has been normally completed after the completion of the medal deposit data update process normally (normal end in step S446), the control unit 330 indicates the number of medals paid out by the process, The payout result information including a message such as “Thank you” is displayed on the operation / display unit 22 (step S447), and then returns to the standby state via steps S412 and S413 in FIG.

  FIG. 14 is a flowchart showing the flow of medal lending processing in the medal deposit / withdrawal apparatus 20.

  In FIG. 14, the medal deposit / withdrawal apparatus 20 (control unit 330) monitors the process selection status by touching each button 22 (22a, 22b, 22c, 22d) on the displayed standby screen (step S501). When it is recognized that the “medal lending” button 22d is pressed during the monitoring (pressing the medal lending button in step S501), the operation / display unit 22 displays a message prompting insertion of a card (member card) (step S501). In step S502, the process proceeds to a state waiting for insertion of a card and insertion of cash (money) (step S503).

  Also, when cash input is started during the monitoring of the process selection status (cash input in step S501), it is displayed on the operation / display unit 22 that the cash input is continued to be received (step S502), and the cash is waiting to be input. (Step S503).

  When a cancel operation is performed on the operation / display unit 22 in the card insertion / cash insertion wait state or the cash insertion wait state (cancellation in step S503), the control unit 330 notifies the operation / display unit 22 of the cancellation. Display (step S511), then check whether or not the card has been inserted (step S512), and if the card has been inserted (YES in step S512), after ejecting the card (step S513), It is checked whether or not cash has been inserted (step S514).

  If no card is inserted in step S512 (NO in step S512), the process immediately proceeds to step S514.

  If it is determined in step S514 that cash has not been inserted (NO in step S514), the process proceeds to step S516 while maintaining a state in which cash is prohibited.

  If it is determined in step S514 that the cash has been inserted (step S514 YES), the inserted cash (money) is discharged (refunded) (step S515), and then the refund process is performed. It is checked whether or not the processing has been completed normally (step S516).

  Here, when the refund process is normally completed (normally terminated in step S516), the screen is returned to the standby screen display state (step S501). When the refund process is abnormally terminated (abnormally terminated in step S516), an agent call process ( Proceed to step S539).

  Further, when a card is inserted into the card processing unit 23 in the card insertion and cash insertion waiting state or the cash insertion waiting state (in step S503, the card is inserted), the control unit 330 causes the card processing unit 23 to be inserted. The management device 10 is inquired by using the card ID read from the key as a key, and a process of acquiring a user name corresponding to the card ID is performed (step S521).

  Here, when the user name cannot be acquired because the user name is not registered in the member management table 131 corresponding to the card ID (failed in step S522), the processing (granting points according to the loan amount) is performed. A screen notifying that it cannot be accepted is displayed on the operation / display unit 22, the card is returned (step S523), and then the process returns to step S503.

  If the user name stored in the member management table 131 corresponding to the card ID can be acquired (successful in step S522), the user name is held, and the process returns to step S503.

  Here, when the card insertion is accepted, the user name is acquired, and the process returns to step S503 (step S521 → successful in S522 → S503), in this step S503, an effective button (for example, accepting the insertion of cash) Monitoring of whether or not a loan amount button, etc.) has been pressed.

  In step S503, if neither the cancellation operation nor the card insertion is performed, monitoring whether or not a valid button (for example, a loan amount button) is pressed is continued while accepting insertion of cash.

  In this state, when the insertion of cash is completed and the loan amount button (valid button) is pressed to confirm the loan amount (valid button in step S503), the control unit 330 prohibits subsequent deposits. In step S531, a process such as recognizing the designated loan amount is performed, and after the completion of the process, the payment prohibition state is terminated (step S532).

  During this time, the control unit 330 monitors whether the payment prohibition state has ended normally or abnormally. If abnormally terminated (abnormal termination in step S532), the control unit 330 proceeds to a staff call process (step S539).

  If the payment prohibition state ends normally (normal end in step S532), the control unit 330 then checks whether or not a card is inserted (step S533), and no card is inserted. If yes (no in step S533), the process proceeds to step S536.

  If a card is inserted (in step S533), store point addition processing is performed (step S534).

  This store point addition process transmits a point addition process request including the loan amount recognized after deposit prohibition in step S531 and the user name acquired in step S522 to the management apparatus 10, and the management apparatus 10 receives the medal deposit / withdrawal apparatus. In accordance with the point addition processing request received from 20, the number of points corresponding to the loan amount received together with the request is determined, and the number of points corresponds to the user name received together with the request in the member management table 131. This is realized by the procedure of storing in the point column (see FIG. 9).

  When the store point addition process performed in cooperation with the medal deposit / withdrawal apparatus 20 is normally completed, the management apparatus 10 transmits to the medal deposit / withdrawal apparatus 20 that the point update process has been completed.

  On the other hand, the medal deposit / withdrawal apparatus 20 transmits the point addition process request to the management apparatus 10 during the store point addition process in step S534, and then updates the points depending on whether or not the point update process completion notification has been received from the management apparatus 10. It is checked whether the process has been completed normally or abnormally (step S535).

  Here, when it is determined that the point update process has ended abnormally (abnormal end in step S535), the process proceeds to a staff call process (step S539).

  On the other hand, when the point update process ends normally (normal end in step S535), the control unit 330 pays the difference between the input amount and the specified amount as a change, and the process of lending medal for the specified amount. The process to perform is performed (step S536).

  At this time, while the medal is paid out (lending), whether or not the medal payout has ended normally is checked while displaying the fact on the operation / display unit 22 (step S537).

  Here, if the medal payout is normally completed (normal end in step S537), the control unit 330 includes a medal piece paid out (lending) by the processing, a message such as “Thank you for using”, and the like. The payout (lending) result information is displayed on the operation / display unit 22 (step S538), and then the process proceeds to step S512 and subsequent steps.

  On the other hand, if the medal payout ends abnormally (abnormally ends in step S537), the process proceeds to a staff call process (step S539).

  In the clerk calling process, any of the abnormal end of the refund process in step S516, the abnormal end related to the prohibition of depositing in step S532, the abnormal end of the point update process in step S535, and the abnormal end of medal payout in step S537. The clerk is called by an appropriate method (step S539), and the trouble handling of the abnormally ended transaction is entrusted to the clerk.

  Next, transaction information holding and management processing performed in cooperation with the above-described medal depositing process, medal paying process, and medal lending process in the medal depositing / dispensing apparatus 20 will be described with reference to the flowchart shown in FIG.

  As shown in FIG. 15, the medal deposit / withdrawal apparatus 20 is in a state where the transaction process selection screen 221 is displayed on the operation / display unit 22 during standby (step S601), and the player (user: member) When the transaction processing selection operation (YES in step S602) is performed by pressing any of the buttons 22 (22a, 22b, 22c, 22d), the control unit 330 is selected and designated according to which button 22 is pressed. Transaction is determined (step S603).

  Here, when the medal deposit is selected as the transaction process by pressing the “medal deposit” button 22a (deposit in step S603), the medal deposit process shown in FIGS. 10 and 11 is executed (step S604). "When the medal payout is selected as the transaction process by pressing the button 22c (payout in step S603), the medal depositing process shown in FIGS. 12 and 13 is executed (step S605), and the" medal lending "button 22d is pressed. When medal lending is selected as transaction processing (lending in step S603), medal lending processing shown in FIG. 14 is executed (step S606).

  During execution of any one of the medal deposit process, medal payout process, and medal lending process, the transaction / face information management processing unit 331 of the medal deposit / withdrawal apparatus 20 checks whether or not the process being executed has ended normally. (Step S607).

  Here, when the corresponding transaction process is normally terminated (normal termination in step S607), the control unit 330 returns to the state in which the normal transaction process selection screen 221 is displayed.

  On the other hand, when the corresponding transaction process is abnormally terminated (abnormal termination in step S607), the transaction / face information management processing unit 331 refers to the transaction process log until immediately before abnormal termination, and the transaction item, transaction Processing to store the contents, transaction information including the member ID of the user (member) of the transaction, and error information including abnormality (error) content and error code in association with the face data of the member (step S608) I do.

  After the transaction information storage process associated with this face data is completed, the control unit 330 analyzes the error content that is the cause of the abnormal termination (step S609) to determine whether there is a transaction process that can be continued thereafter. Check (step S610).

  Here, when it is determined that there is no transaction process that can be continued (NO in step S610), the control unit 330 stops all the transaction processes until the apparatus is restored to a state where the transaction process can be performed by the staff ( Step S621).

  On the other hand, when there is a transaction process that can be continued (YES in step S610), the control unit 330 displays a continuable transaction process selection screen 221b that can select and specify only the transaction process that can be continued. The processing after S602 is continued.

  During the series of processes described above, the transaction information storage process at the time of abnormal termination in step S608 is performed by the transaction / face information management processing unit 331, for example, the transaction item, transaction content, and member ID of the member who is the transaction. Transaction information, error information such as error contents and error codes, and face data of the member are transmitted to the management device 10 together with the storage command, and the management device 10 receives the storage command received from the medal deposit / withdrawal device 20. The transaction information (including the member ID), error information, and face data received together with the storage command are stored in the transaction information management management table 132 in association with the member ID.

  At that time, the face data (of the member who uses the transaction) stored in the transaction information management table 132 in association with the transaction information, error information, etc. is, for example, at the time of medal payout processing (see FIGS. 12 and 13), or When user authentication is performed based on the user ID at the time of medal deposit processing (valid in step S334 in FIG. 10 → see S335 in FIG. 11), the face data obtained by imaging the face of the user using the authentication camera 21 is used. When user authentication is performed based on the image data, the face data may be stored after the image capturing, and the face data may be transmitted to the management apparatus 10 when the corresponding transaction process ends abnormally.

  On the other hand, at the time of user authentication (see FIG. 14), or when user authentication is performed by accepting a membership card at the time of medal deposit (success in step S322 in FIG. 10 → see S341 in FIG. 11), the authentication camera 21 is used for user authentication. If the user does not face the user, the transaction information and error information relating to the abnormally ended transaction is transmitted to the management apparatus 10 together with the storage command. On the other hand, the management apparatus 10 receives the above information received from the medal deposit / withdrawal apparatus 20. According to the storage command, the transaction information (including the member ID) and error information received together with the storage command are stored in each corresponding area of the transaction information management table 132 in association with the member ID, and the received member ID The corresponding face data is searched from the member management table 131 using as a key, and the face data is searched for in the transaction information management table 132. That may be performed a process of storing the face data storage area corresponding to the member ID.

  The abnormal end transaction information storage processing based on the above procedure (step S608 in FIG. 15) is performed, for example, when the medal count is abnormally ended during execution of the medal deposit processing (abnormal end in step S344 in FIG. 11), or This is executed when the medal deposit data update has failed (same as step S346).

  Further, in the abnormal end transaction information storage process (step S608 in FIG. 15), for example, when the medal payout update fails during execution of the medal payout process (failure in step S444 in FIG. 13), or the medal payout Is executed abnormally (same as the abnormal end in step S446).

  In addition, when the medal lending process is executed, if the process for terminating the deposit prohibition is abnormally terminated (abnormal termination in step S532 in FIG. 14), the update of the point addition is abnormally terminated (same as abnormal termination in step S535), Also, when the medal payout ends abnormally (same as abnormal end in step S537), the above-described abnormal end transaction information storage processing (step S608 in FIG. 15) is executed.

  FIG. 16 is a table showing an example of information content of the transaction information management table 132 constructed in the memory 13 of the management apparatus 10 based on the abnormal end transaction information storage processing in step S608 of FIG.

  In this transaction information management table 132, the transaction date and time and transaction information of the abnormally terminated transactions are sequentially displayed in the order of the numbers of the old transactions (previous transaction, previous transaction,...) (Transaction numbers 99, 98, 97,. The error information is stored in association with the face data of the member who uses the transaction.

  Here, the transaction information is composed of transaction items (deposit, withdrawal, loan, etc.), transaction details and member ID, and the error information is composed of error codes and error details (network abnormality, medal shortage, etc.).

  In addition, information indicating the link destination is stored in the face data column of the transaction information management table 132, and the face data itself corresponding to the member ID is stored in the link destination area.

  Further, during the series of processes shown in FIG. 15, the continuable transaction process selection screen display process in step S611 continues the display content of the normal transaction process selection screen 221 (see FIG. 6) displayed in the standby state in step S610. This can be realized by switching only the button 22 corresponding to the transaction processing determined to be possible to display contents that can be pressed.

  FIG. 17 is a conceptual diagram illustrating an example of a continuable transaction process selection screen 221b displayed on the operation / display unit 22 by the process of step S611.

  This continuable transaction process selection screen 221b shows that, for example, during the medal payout process, the medal payout is abnormally terminated due to a lack of medals in step S607, so that each process of the medal deposit and new medal deposit continues in step S610. Then, in step S611, only the medal deposit button 22a and the new medal deposit button 22b for instructing selection of each processing of the medal deposit and the new medal deposit are driven to a state that can be pressed (lighted state). In addition, the display contents when the medal payout button 22c and the medal lending button 22d are driven to a state where the medal payout button 22c and the medal lending button 22d cannot be pressed (indicated by a two-dot chain line) are shown.

  While the continuable transaction process selection screen 221b is displayed, the user can selectively press the medal deposit button 22a or the new medal deposit button 22b even though the apparatus cannot use the medal payout process due to lack of medals. Accordingly, the medal deposit process or the new medal deposit process can be started.

  As described above, in the present invention, when a transaction process is abnormally terminated, the transaction process selection screen 221b that allows selection of a transaction process that can be continued thereafter is provided. However, the transaction process corresponding to the button 22 can be executed by pressing any of the buttons 22 displayed so as to be selectable on the continuable transaction process selection screen 221b displayed thereafter, and a certain transaction process is abnormal. You can avoid a situation where the system goes down just by ending.

  Next, a method for dealing with abnormal transaction processing will be described.

  In this system, when transaction processing ends abnormally, an clerk is called and the clerk mode is set in the medal deposit / withdrawal apparatus 20 by the clerk.

  The clerk mode is set by, for example, unlocking the lock mechanism 209 of the medal deposit / withdrawal device 20 with the corresponding key to open the front door (door body 202), and further, according to the operation screen on the operation / display unit 22, the personal identification number. This can be done by inputting.

  In the clerk mode, the clerk selects an appropriate menu from the operation menu for the mode displayed on the operation / display unit 22, searches and confirms the transaction information, and then refunds or hands over the unpaid portion. It corresponds.

  In the system of the present invention, transaction information to be searched in the attendant mode is information held and managed in the transaction information management table 132 and includes face data.

  As a result, the clerk confirms the identity and transaction details by collating the face data included in the retrieved transaction information with the face of the player requesting the response to the abnormal termination, and smoothes the above response. Can be accomplished.

  FIG. 18 is a flowchart showing an abnormal end response process (personnel mode process) operation in the medal deposit / withdrawal apparatus 20.

  As shown in FIG. 18, in the medal deposit / withdrawal apparatus 20, the control unit 330 monitors whether or not the clerk mode setting operation using the above-described key and password is performed during operation in the normal (user) mode. If the clerk mode setting operation is performed (YES in step S701), the clerk mode is set and the clerk mode menu screen is displayed on the operation / display unit 22 (step S702).

  In addition to the “previous transaction” mode, tools (selection buttons) capable of selecting and specifying various modes are displayed on the staff mode menu screen.

  When a mode other than the “previous transaction” mode is selected by the clerk during the display of the clerk mode menu screen (step S703 NO), the control unit 330 executes processing of the selected mode (step S704).

  On the other hand, when the “previous transaction” mode is selected by the clerk while the clerk mode menu screen is displayed (step S703 YES), the transaction / face information search processing unit 332 of the medal deposit / withdrawal apparatus 20 performs the transaction of the previous transaction. The previous transaction image screen showing the contents is displayed on the operation / display unit 22 (step S705).

  In this process, for example, a previous transaction acquisition request is transmitted to the management device 10 according to the selection of the “previous transaction” mode, and the management device 10 transmits transaction information according to the previous transaction acquisition request received from the medal deposit / withdrawal device 20. Management information (transaction information, error information, etc.) corresponding to “previous transaction (transaction with the latest transaction number)” is read out from the management table 132 and transmitted to the medal deposit / withdrawal device 20. The transaction / face information search processing unit 332) can be realized by a procedure of displaying an image of the information content on the operation / display unit 22 based on the management information received from the management device 10.

  FIG. 19 is a conceptual diagram showing a display example of the previous transaction image screen 222 in step S705.

  As shown in FIG. 19, the previous transaction image screen 222 in this example includes the previous transaction number (99), transaction based on the management information corresponding to “previous transaction” in the transaction information management table 132 in the management apparatus 10. Date and time (06/01/15 11:13), membership number (A00001), transaction details (deposit), medal balance, number of banknotes and medals accepted, number of banknotes and medals paid out, remaining number of banknotes and medals, error Each information of (network abnormality) is displayed together with the face image 2221 of the member.

  Further, the previous transaction image screen 222 includes various buttons such as a “Previous” button 2223, a “Next” button 2224, a “Search” button 2225, a “Print” button 2226, a “Return” button 2227, and an “End” button 2228. The operation buttons are also displayed.

  The clerk can recognize the transaction contents of the transaction (previous transaction: transaction that ended abnormally just before) and the face of the trader (member) by looking at the previous transaction image screen 222 and selectively press each operation button. By operating, it is possible to execute processing corresponding to each pressed operation button.

  In FIG. 18, the medal deposit / withdrawal apparatus 20 (control unit 330) monitors whether or not the operation button 24 is pressed while the previous transaction image screen 222 is displayed (step S706), and the button is pressed. In the case (YES in step S706), it is sequentially checked which operation button has been pressed (steps S707, S709, S711, S713, S715).

  Here, when the “next” button 2223 is pressed (YES in step S707), the transaction / face information search processing unit 332 displays the “next” transaction as viewed from the currently displayed transaction (in this example, the previous transaction). Transaction information is acquired from the management apparatus 10 (transaction information management table 132), and the transaction image screen 222 corresponding to the “next” transaction based on the transaction information is displayed (step S708).

  Conversely, when the “Previous” button 2224 is pressed (YES in step S707), the transaction information of the “previous” transaction (previous transaction during the previous transaction display) viewed from the transaction currently displayed is displayed on the management device 10 ( The transaction image screen 222 corresponding to the “previous” transaction based on the transaction information obtained from the transaction information management table 132) is displayed (step S708).

  Further, when the “Search” button 2225 is pressed while the transaction image screen 222 corresponding to the transaction of any time including the “previous transaction” is displayed (YES in Step S709), the transaction / face information search processing unit 332 Then, the process proceeds to a search process to be described in detail later with reference to FIG. 20 (step S710).

  In addition, when the “print” button 711 is pressed during the display of the transaction image screen 222 corresponding to any one of the transactions described above (YES in step S711), the control unit 330 displays the contents of the transaction image screen being displayed. Is printed by the journal printer 25 and discharged from the receipt issuing port 206 (step S712).

  When the “return” button 2227 is pressed while the transaction image screen 222 corresponding to any one of the above transactions is displayed (YES in step S713), the control unit 330 controls the return process (step S714). ).

  In this return process, for example, the control unit 330 waits for the clerk to instruct the return amount or the number of return medals according to the transaction content displayed on the transaction image screen 222 at that time. The corresponding mechanical unit is driven and controlled so as to discharge the remaining money or unpaid medals.

  Thereafter, the clerk manually performs the refund operation for delivering the discharged money to the player and the unpaid portion payout operation for passing the discharged medal to the player.

  Regarding the process of step S714, the control unit 330 that detects the pressing of the “return” button 2227 may cooperate with the management apparatus 10 to automatically perform the return process.

  In addition, when the “end” button 2228 is pressed while the transaction image screen 222 corresponding to any one of the above transactions is displayed (YES in step S715), the control unit 330 displays the attendant mode menu screen (step S702). ) And exiting the clerk mode (return to the normal mode) by the menu selection operation on the screen, or accepting another menu selection operation permitted by the clerk and executing the corresponding process (step S704). Control each part as much as possible.

  As can be seen from the processing flow shown in FIG. 18, in the system of the present invention, after a certain transaction ends abnormally, the clerk mode is set, and the transaction information of the previous transaction and each previous transaction is associated with this. Transactions that have been terminated abnormally from a user (member) requesting a response to the abnormal termination because it is configured so that it can be selectively searched with data and displayed on each transaction image screen (step S706 YES → S707 YES → S708 → S706). After receiving the transaction details declaration, the face image 2221 on the transaction image screen 222 and the user's face on each transaction image screen 222 are displayed while continuing the process of searching the transaction details in the order of transactions and displaying the transaction image screen 222. In addition, the transaction details on the transaction image screen 222 and the user's declaration content are matched to ensure accurate transaction details. Identified, abnormal termination of the refund, or to enable a smooth response to unpaid medal payout and the like.

  In the transaction information search process in the flow of steps S706 → S707 → S708 in FIG. 18, by pressing the “Previous” button 2223 and the “Next” button 2224 on the transaction image screen 222 being displayed, The transaction information of the “previous” or “next” transaction process of the currently displayed transaction is searched in association with the transaction user's face data, but in the search process of step S710 in FIG. It is possible to search for transaction information of a corresponding transaction directly using information or face data as a search key.

  Next, the flow of search processing in step S710 of FIG. 18 will be described in detail with reference to the flowchart shown in FIG.

  In the search process shown in FIG. 20 (corresponding to step S710 in FIG. 18), as described above, the “search” button 24c on the transaction image screen 222 displayed on the operation / display unit 22 is pressed by the clerk in the clerk mode. It is started by being done.

  After starting the search process, the transaction / face information search processing unit 332 first displays a search key selection screen on the display / operation unit 22 (step S801).

  This search key selection screen has, for example, a screen configuration that can select and specify either information of each item relating to transactions or face data as a search key.

  While this search key selection screen is displayed, the transaction / face information search processing unit 332 monitors whether or not a search key selection operation has been performed (step S802), and if a search key selection operation has been performed (YES in step S802). The type of the selected search key is determined (step S803).

  If it is determined that item information has been selected as a search key (item in step S803), transaction / face information search processing unit 332 then inputs an item for inputting a desired item as a search key. A screen 223 is displayed on the operation / display unit 22, and input of item information used as a search key is accepted (step S804).

  For example, as shown in FIG. 21, the item input screen 223 includes a message 2231 prompting the user to input item information as a search key (in this example, “Please input a search item”) and item information used as a search key. Is displayed, and an “start” button 2233 for instructing start of search is displayed.

  Here, when the input of the item used as the search key is completed on the item input screen 223 and an instruction to start the search (for example, pressing of the “start” button 2233 on the screen) is received (YES in step S805), the transaction / The face information search processing unit 332 executes transaction information search processing using the item information input in step S804 as a search key (step S806).

  In the transaction information search process, for example, a search request using the item information input on the item input screen 223 as a search key is transmitted to the management device 10, and the management device 10 receives the search received from the medal deposit / withdrawal device 20. The transaction information having items matching the key (item information) and the face data associated with the transaction information are searched from the transaction information management table 132 and transmitted to the medal deposit / withdrawal device 20, and the medal deposit / withdrawal device 20 (transaction / face information search processing unit 332), based on the transaction information and face data received from the management apparatus 10, the information content is displayed on the operation / display unit 22 as a search result screen (transaction image shown in FIG. 19). It can be realized by a procedure of displaying an image using an information structure equivalent to that of the screen 222.

  On the other hand, if it is determined in step S803 that face data is selected as the search key (face data in step S803), then the transaction / face information search processing unit 332 uses the face data as the search key. A face data capturing screen 224 for inputting (capturing) is displayed on the operation / display unit 22, and processing for capturing the face data of the user who is requesting the response to the abnormal end is accepted as a search key (step S807). ).

  For example, as shown in FIG. 22, the face data capture screen 224 has a message 2241 prompting to capture face data as a search key (in this example, “shoot a face”) 2241 and a face used as a search key. The face data capturing column 2242 for capturing data and a “start” button 2243 for instructing start of search are displayed.

  While the face data capture screen 224 is displayed, the attendant captures the face of the user who is requesting the response to the abnormal end with the authentication camera 21, and cuts out the face part image from the captured image information. Then, the operation of taking in the face data taking-in field 2242 of the face data taking-in screen 224 is performed.

  With this operation, when the face data capture to the face data capture screen 224 is completed and an instruction to start a search (for example, pressing the “start” button 2243 on the screen) is received (YES in step S808), the transaction / face The information search processing unit 332 executes transaction information search processing using the face data captured in step S807 as a search key (step S809).

  In the transaction information search process, for example, a search request using the face data captured on the face data capture screen 224 as a search key is transmitted to the management device 10, and the management device 10 receives the request from the medal deposit / withdrawal device 20. The transaction information associated with the face data matching the search key (face data) is searched from the transaction information management table 132, and the face data associated with the transaction information is read out to the medal deposit / withdrawal apparatus 20 Further, based on the transaction information and face data received from the management device 10, the medal deposit / withdrawal device 20 stores these information contents on the operation / display unit 22 on the search result screen (transaction image screen 222 in FIG. 19). It can be realized by the procedure of displaying an image using the equivalent).

  During the series of processes so far, after selecting to use item information as a search key (item in step S803), for example, the user gives, for example, “Abnormal termination when only 50 medals were paid out”. Listening to the fact that the member ID is “A00025”, and using the item input screen 223 shown in FIG. 21, the item information “payout, 50 sheets, member ID = A00025” is input as a search key (step S804). ), When the “start” button is pressed (step S805), in step S806, transaction information including the search key “payout, 50 cards, member ID = A00025” is searched. Based on the transaction information, for example, A search result screen 222 b as shown in FIG. 23 is displayed on the operation / display unit 22.

  Further, after selecting to use face data as a search key (face data in step S803), the user's face is imaged, and the face data is captured on the face data capture screen 224 shown in FIG. (Step S807) When the “Start” button is pressed (Step S808), transaction information including the face data is searched in Step S809. For example, a search result screen 222b as shown in FIG. 22 (provided that the user whose face has been imaged in step S807 is a member with member ID = A00025).

  During the search processing in step S806, in addition to the item information input as the search key, a face image 2221 based on the user's face data associated with the transaction information is displayed on the search result screen 222b, and in step S809 In the search process, transaction information associated with the face data is displayed on the search result screen 222b in addition to the face image 2221 corresponding to the face data input as the search key.

  Thereby, in the search process using any of the search keys of the item information or the face data, the clerk can display the face image 2221 displayed on the search result screen 222b and the face of the user who requests the response to the abnormal end. You can verify your identity accurately by collating, and after matching the transaction details displayed together with the transaction details heard from the user to identify the transaction details accurately, the remaining 50 medals It is possible to respond smoothly to abnormal termination, such as handing over.

  While the search result screen 222b of the transaction information search process in step S806 or S809 is displayed on the operation / display unit 22, the control unit 330 presses which operation button among the plurality of operation buttons provided on the search result screen 222b. It is checked in sequence (step S810), and processing corresponding to the pressed operation button is executed (step S811).

  For example, when the “next” button 2223 is pressed, the transaction image screen 222 corresponding to the “next” transaction of the transaction for which the current search result is being displayed is displayed, and when the “previous” button 2224 is pressed. Then, the transaction image screen 222 corresponding to the “previous” transaction of the currently displayed transaction is displayed (equivalent to step S708 in FIG. 18).

  Further, when the “search” button 2225 is pressed while the transaction image screen 222 corresponding to any number of transactions is displayed, the process returns to step S801 and the subsequent processing is continued.

  When the “print” button 2226 is pressed while the transaction image screen 222 corresponding to any one of the above transactions is displayed, the contents of the displayed transaction image screen 222 are printed and output (FIG. 18). Equivalent to step S712).

  When the “return” button 2227 is pressed while the transaction image screen 222 corresponding to any one of the above transactions is displayed, a return process equivalent to step S714 in FIG. 18 is performed.

  Further, when the “end” button 2228 is pressed while the transaction image screen 222 corresponding to any one of the above transactions is displayed, the process returns to step S702 in FIG. 18 and the subsequent processing is continued.

  As described above, according to the present invention, it has face image information acquisition means for capturing face image information by capturing the face of the user, and is acquired by the face image information acquisition means when a transaction is requested from the user. When face authentication is obtained by comparing face image information registered in advance with the user's face image information corresponding to the user's identification information, and when the transaction ends abnormally Since the transaction information (transaction information) up to the abnormal end of the transaction is stored in association with the face image information of the user, after the abnormal end, the already stored transaction information is associated with the transaction information. By searching and outputting together with the user's face image information, the face image information in the output (search result) is matched with the user's face to ensure the identification of the user, and then the above output Refer to the transaction details of There minute hand or the like, can be performed efficiently response operations to deal abnormalities.

  Further, according to the present invention, when the transaction is abnormally terminated, based on the analysis result of the error information that causes the transaction, when it is determined that there is a transaction process that can be executed thereafter, the transaction request for the transaction process is performed. Is accepted so that even if the transaction is not finalized (even if the transaction ends abnormally), the transaction is not suspended until the abnormal state of the transaction is cancelled. Therefore, system down can be avoided, and the suspension rate of the system can be greatly reduced.

  Further, according to the present invention, the clerk sets the clerk mode, and for each transaction information that is abnormally terminated, the transaction information is sequentially called in the appropriate order of the old or new transaction order. Since it has a search processing function to output the associated face image information, when abnormal termination, the staff outputs transaction information and face image information corresponding to each abnormal transaction several times before and after, It is easy to confirm the customer.

  Further, according to the present invention, at the time of abnormal termination, in association with a processing function for storing transaction information in association with face image information, the user's face image information is acquired, and the face image information is used as a search key for transaction information. In response to a transaction abnormality, the clerk searches for transaction information including the face image information and confirms the identity and transaction details when dealing with a transaction abnormality. It is possible to deal with transaction anomalies without relying on user self-reports.

  In addition, according to the present invention, in the event of abnormal termination, in connection with a processing function for storing transaction information in association with facial image information, information on specific items of transactions that have terminated abnormally (transaction type, amount, date, etc.) In order to provide a processing function that listens to the user, searches for transaction information using the specific item information as a search key, and outputs it together with related face data, the attendant can check the specific item received from the user when dealing with a transaction abnormality. Using the information as a key, the transaction information including the specific item information and associated with the face image information can be searched to perform identity verification and transaction content confirmation, and smoothly proceed with dealing with abnormal transactions for the user. it can.

  In addition, the present invention is not limited to the embodiment described above and shown in the drawings, and can be implemented by being appropriately modified within a range not changing the gist thereof.

  For example, in the above embodiment, the medal deposit / withdrawal apparatus 20 performs an example of medal deposit, withdrawal, and lending processing. However, a “reference point” button and a “use point” button are provided on the transaction process selection screen 221. By pressing each button, a process for confirming the acquired points and a process for lending medals using the acquired points may be performed.

  In this case, for example, even when the point update processing at the time of renting a point use medal ends abnormally, the transaction information is stored in association with face data, and when the response to the abnormal end is requested, the transaction information and The face data may be retrieved and output so as to be useful for confirming the person and transaction contents.

  Further, in the above embodiment, only when the transaction is abnormally terminated, the transaction information of the transaction and the face image information of the user of the transaction are associated and stored in the transaction information management table 132. The transaction information of the transaction and the user's face image information are associated with each other and stored in the transaction information management table 132, and later, for example, a clerk mode is set and a predetermined abnormal transaction is determined in advance. By performing an information search operation, transaction information of a transaction that has ended abnormally (specified by error information in the table 132) among all the transaction information stored in the transaction information management table 132 is associated with the transaction information. It is also possible to search together with the face image information, and output the searched transaction information and face image information as a search result.

  In the above embodiment, the face image information acquisition unit is provided in the medal deposit / withdrawal device 20 and is realized by the authentication camera 21 that captures the face of the user through the authentication unit 203. It is also possible to use a surveillance camera installed in a different place (for example, a game floor side wall).

  In this case, the state in which the user operates the medal deposit / withdrawal device 20 is imaged by the monitoring camera including the face of the user, and the imaged output (image information) is taken into the medal deposit / withdrawal device 20 and the taken in. What is necessary is just to comprise so that the image of a user's face area may be cut out and extracted from image information, and face image information may be acquired.

  In the above embodiment, the medal deposit / withdrawal apparatus 20 and the management apparatus 10 connected to the medal deposit / withdrawal apparatus 20 cooperate to store the transaction information in association with the face image information, and Although the configuration example of the system for searching for information has been given, the present invention is not limited to this, and the medal deposit / withdrawal device 20 includes a face image information acquisition means (authentication camera 21), a customer (member) management table (for example, Provided in the memory unit 333), face image information acquired by the face image information acquisition means and face authentication processing means based on the member management table, and when the transaction ends abnormally, the transaction information is associated with the face image information of the user Transaction information management processing means stored in the transaction information management table (for example, provided in the memory unit 333), and transaction information search processing means stored in the transaction information management table (face authentication) For example, a control unit 330 is provided in the control unit 330, stores the transaction information in association with the face image information, and searches for the transaction information. It is good also as a structure performed by the apparatus 20 alone.

  In the above embodiment, an example of application to a game medium depositing / dispensing apparatus that performs transaction processing such as lending, depositing, and paying out game media (medals) used in a medal game at a game center or the like has been given. Applicable to all automatic transaction equipment such as money changers, payment machines, ticket vending machines, cigarette vending machines, etc., which accept predetermined transaction requests based on display / operations by the user and automatically execute the requested transactions Is possible.

  Further, the present invention can be applied to a game medium counting device, an interbank ball lending machine, a card issuing machine, etc. in a game hall.

  INDUSTRIAL APPLICABILITY The present invention can be applied to all automatic transaction apparatuses and systems that execute processing of a selected transaction based on a user's transaction selection operation, and stores transaction information in association with face image information of the user of the transaction. When the transaction ends abnormally, the face image information associated with the transaction information is searched and output to ensure identity verification and confirmation of transaction details, enabling smooth response to work such as refunds. .

The figure which shows the whole structure of the medal deposit / withdrawal system concerning this invention. The block diagram which shows the function structure of the management apparatus in the system of FIG. The conceptual diagram which shows the front external appearance structure of the medal deposit or withdrawal apparatus in the system of FIG. The conceptual diagram which shows the main-body part internal structure of a medal deposit / withdrawal apparatus. The functional block diagram which shows the connection relation between each component of a medal deposit / withdrawal apparatus. The conceptual diagram which shows the example of a display of the standby screen in a medal deposit / withdrawal apparatus. The flowchart which shows the flow of the new admission process following FIG. 8 in a medal deposit / withdrawal apparatus. The flowchart which shows the flow of the new admission process following FIG. 7 in a medal deposit / withdrawal apparatus. The table figure which shows an example of the information content of the member management table which a management apparatus has. The flowchart which shows the flow of the medal depositing process following FIG. 11 in a medal depositing / dispensing apparatus. The flowchart which shows the flow of the medal depositing process following FIG. 10 in a medal depositing / dispensing apparatus. The flowchart which shows the flow of the medal payout process following FIG. 13 in a medal deposit / withdrawal apparatus. The flowchart which shows the flow of the medal payout process following FIG. 12 in a medal deposit / withdrawal apparatus. The flowchart which shows the flow of the medal lending process in a medal deposit / withdrawal apparatus. The flowchart which shows holding | maintenance and management processing of the transaction information in a medal deposit / withdrawal apparatus. The table figure which shows an example of the information content of the transaction information management table which a management apparatus has. The conceptual diagram which shows the example of a display of the transaction processing selection screen which can be continued. The flowchart which shows the processing operation of the attendant mode in a medal deposit / withdrawal apparatus. The conceptual diagram which shows the example of a display of the last transaction image screen. The flowchart which shows the flow of the search process in FIG.18 S710. The figure which shows the example of a display of the item input screen used for the information search which uses item information as a key. The figure which shows the example of a display of the face data taking-in screen used for the information search which uses face data as a key. The figure which shows an example of the search result screen of the search process using an item input screen.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 10 ... Management apparatus, 11 ... CPU (main control part), 111 ... Transaction / face information management processing part, 112 ... Transaction / face information search processing part, 12 ... Storage device, 13 ... Memory, 131 ... Member management table, 132 ... transaction information management table, 14 ... input device, 15 ... display device, 16 ... communication interface (I / F) unit, 17 ... printing device, 20 ... medal deposit / withdrawal device, 21 ... authentication camera, 22 ... operation / display unit 221 ... Transaction process selection screen, 221b ... Continueable transaction process selection screen, 222 ... Previous transaction screen, 222b ... Search result screen, 223 ... Item input screen, 224 ... Face data capture screen, 23 ... Card processing unit, 24 ... money deposit / withdrawal processing unit, 25 ... journal printer, 26 ... door opening / closing detection sensor, 27 ... medal depositing unit (depositing hopper), 28 ... medal receiving unit, 29 ... medal washing unit, DESCRIPTION OF SYMBOLS 0 ... Medal conveyance lift, 31 ... Medal paying part (payout hopper), 32 ... Communication interface (I / F) part, 33 ... Control board, 330 ... Control part, 331 ... Transaction / face information management processing part, 332 ... Transaction / Face information search processing unit, 333... Memory unit, 34... Power supply device, 50.

Claims (10)

In the automatic transaction apparatus that executes the processing of the selected transaction based on the user's transaction selection operation,
Face image information acquisition means for capturing an image of a user by an image pickup means and acquiring face image information of the user;
Transaction information management means for storing and managing transaction information including transaction details of the transaction processing and face image information of a user of the transaction in association with each other;
An automatic transaction apparatus comprising: transaction information search means for searching for transaction information managed by the transaction information management means together with face image information associated with the transaction information and outputting the search result. The face image information acquisition means includes
The automatic transaction apparatus according to claim 1, further comprising an authentication camera that is provided inside the apparatus main body and images a user's face through an authentication window. The face image information acquisition means includes
A monitoring camera that captures an image of the user performing a transaction selection operation from the outside of the apparatus body, including the face of the user;
The automatic transaction apparatus according to claim 1, further comprising: an image processing unit that captures an imaging output of the monitoring camera into the apparatus body, and extracts and extracts an image of the user's face area from the captured image information. Comprising an abnormal end detection means for detecting an abnormal end of the transaction process;
The transaction information management means includes:
4. The automatic transaction according to claim 1, wherein, when the transaction process ends abnormally, the face image information is stored in association with transaction information including transaction contents until the transaction process ends abnormally. 5. apparatus. When the transaction process ends abnormally, a determination unit that analyzes the cause of the abnormal end and determines a transaction process that can be executed thereafter;
5. The automatic continuation control means for controlling the transaction processing determined to be executable by the determination means after the abnormal termination of the transaction processing so as to be continuously received. Trading device. A mode setting means for switching from a user mode that accepts the transaction selection operation by a user to an operator mode that accepts a command operation by a specific operator;
The transaction information search means includes
Based on the abnormal transaction information search operation by the operator in the operator mode, the transaction information of the abnormally ended transaction managed by the transaction information management means is searched together with the face image information associated with the transaction information. The said transaction information and face image information which were searched are output as said search result. The automatic transaction apparatus in any one of the Claims 1 thru | or 5 characterized by the above-mentioned. A face image information capturing unit that captures a face of a user who requests trouble handling of an abnormally terminated transaction by the image capturing unit and captures the face image information acquired by the imaging as a search key;
The transaction information search means includes
When dealing with the trouble of the abnormally terminated transaction, the transaction information managed by the transaction information management unit is searched using the face image information captured by the face image information capturing unit as a key, and the retrieved transaction information The face image information associated with the transaction information is output as the search result. The automatic transaction apparatus according to any one of claims 1 to 6. A search key input means for inputting, as a search key, information on a predetermined item heard from a user who requests trouble handling of an abnormally terminated transaction,
The transaction information search means includes
When dealing with the trouble of the abnormally terminated transaction, the transaction information managed by the transaction information management means is searched using the specific item information input by the search key input means as a key, the searched transaction information, The face image information associated with the transaction information is output as the search result. The automatic transaction apparatus according to any one of claims 1 to 7. Member information management means for managing member information including face image information of the member in association with member identification information given to a user who has performed a predetermined member registration procedure;
At the time of accepting the transaction selection operation by the user, the face image information of the user is acquired by the face image information acquisition means, and the acquired face image information and the user managed by the member information management means Authentication means for performing member authentication of whether or not the member accepts the transaction by collating with face image information corresponding to the member identification number of
The transaction information management means includes:
The automatic transaction apparatus according to any one of claims 1 to 8, wherein the face image information acquired by the face image information acquisition unit at the time of member authentication by the authentication unit is stored in association with the transaction information. An automatic transaction comprising a transaction processing terminal that executes processing of the selected transaction and a management device that manages information related to use of the transaction at the transaction processing terminal based on a user's transaction selection operation. In the system,
The transaction processing terminal
Face image information acquisition means for capturing an image of a user by an image pickup means and acquiring face image information of the user;
Transaction information including transaction details of the transaction process, and a storage request instruction means for instructing the management device to store a face image information of a user of the transaction;
A transaction information search request is transmitted to the management device, transaction information sent from the management device in response to the search request, and face image information associated with the transaction information are received and output as a search result Transaction information retrieval processing means for
The management device
Transaction information management for storing and managing transaction information including transaction details of the transaction processing included in the storage request and face image information of the user of the transaction in association with the storage request received from the transaction processing terminal Means,
Based on the search request received from the transaction processing terminal, the transaction information managed by the transaction information management means is searched together with face image information associated with the transaction information, and the search result is transmitted to the transaction processing terminal. An automatic transaction system comprising: a transaction information search / distribution means.

Images