JP2007219868A - Server system, terminal device, control method and control program therefor, and communication control system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To obtain a use state of a tool or a presence of each member in a group through a server in real time while easily and minutely reflecting intention of a user, and to effectively support use of a proper communication means according thereto. <P>SOLUTION: In this server system, presence of the member, i.e., the status of attendance, and the use state of the tool 08 (81, 82, 83) of telephone talk, a chat or the like are notified to the server S in a terminal device T of each member of group activity or the like, are updated in real time, are notified to the terminal device T of the member to be communicated, and efficiency of the communication between the members can be improved by selectively starting the proper tool 08 (81, 82, 83) according to the presence. Especially, by reflecting setting by the intention of the user in availability of each the communication means according to the status, the intention of the user can be easily and minutely reflected. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an improvement in communication technology via the Internet or a mobile phone line.

In recent years, with the advancement of communication technology, the types of communication means (hereinafter referred to as “tools”), such as Internet e-mail, IP phone, mobile phone call and e-mail, have diversified, and group work in corporate operations etc. It also helps to improve efficiency.
JP 2004-153317 A

  However, it has been difficult to select an appropriate type of tool by knowing the other party's status (presence) at the time of communication. For example, if the other party has been unable to receive e-mail for a while and sent urgent e-mail, there was a risk of missing a business opportunity due to a delay in information transmission. Also, when the other party's mobile phone is powered off or out of communication range, there is an inconvenience that it is difficult to know which other tools can be contacted without inconvenience. In the case of a conference using an IP phone, for example, there is a burden of separately confirming whether the current participation is possible or not for each prospective attendee.

  Although there is a proposal such as UPT (Universal Personal Telecommunication) that accepts communication to a user with a single number and distributes it to several communication destinations of the user according to circumstances (for example, Patent Document 1), a preferred destination The specific technology for reflecting the user's intention easily and in detail is insufficient, and improvement is potentially eagerly desired.

  In addition, there is a so-called workflow system that makes group work efficient, which is a front-end system for various business systems such as accounting, human resources, production, sales, and groupware.

But,
a) Communication from the workflow system to the user is not possible b) On the workflow system side, the history of which user has approved each item is known, but the current state (presence) of the user is not known c) The workflow system is Communication with users (telephone, e-mail, instant message, etc.) is separated, and there is a limit that communication between users must be dealt with individually, such as sending at their own discretion. An effective cooperation with communication was also sought.

  The present invention solves the problems as described above, and its purpose is to easily and finely reflect the user's intention while grasping the status of each person and the usage status of the tool in real time via the server in the group, It is to effectively support the use of appropriate communication means accordingly.

  In order to achieve the above object, according to one aspect of the present invention (claims 1 and 15), a communication unit that communicates with each terminal device or other client system used by a member of a group through a communication network after authentication. In a server system (control method) including a computer calculation control unit, the calculation control unit includes a member storage unit, a permission / rejection setting reception unit, a comparison storage unit, a status update unit, and a state update unit. And the distribution means, and the member storage unit associates with the ID of each terminal device or its user constituting the group, a current user situation, and a communication tool for each type provided in the terminal device. Each information of whether or not the tool is in use is stored as state information, and the availability setting accepting unit stores the user status stored in the member storage unit for each ID. For the combination of the user status and the tool status, the availability setting accepting process for accepting the setting of availability of each communication means specified by the type of the communication tool and the communication destination address is received by the communication unit, Based on the availability setting accepted by the availability setting accepting unit, the comparison storage unit stores the availability of each communication unit in association with the user situation or the combination of the user situation and the tool state for each ID. Then, when the status update unit receives the notification of the selected content of the user status from the terminal, the user status stored in the member storage unit corresponding to the ID included in the notification is notified When status update processing is executed to update according to the selected content, and the status update means receives notification of activation and termination of the communication tool from the terminal, Of the tool states stored in the member storage unit corresponding to the ID included in the notification, the tool state indicating whether or not the notified communication tool is in use is updated according to the notified activation or termination The status update process is performed, and the distribution unit reads the user statuses and tool statuses corresponding to all or part of the IDs of the group from the member storage unit periodically or in response to an inquiry access from the terminal device. The communication means that can be used with reference to the reference storage unit is identified, and distribution processing for distributing the distribution information of the user status, the tool state, and which communication means can be used to the terminal device is performed. It is characterized by that.

  According to another aspect of the present invention (claims 11, 25, 29), an operation unit for receiving an operation, a display unit for displaying information on a screen, and communication for wireless or wired communication with the outside via a communication network A plurality of types of communication tools for communicating with the outside via the communication unit, a communication destination storage unit storing a communication destination address for each type of the communication tool, and a terminal device or its In a terminal device (control method, control program) including an ID storage unit that stores an ID for identifying a user and an arithmetic control unit of a computer, the arithmetic control unit includes a status transmission unit, a tool A status transmission unit, an information reception unit, a distribution information storage unit, and a transmission control unit are realized, and the status transmission unit selects a user status from a plurality of options through the operation unit. Receives a notification of the selection contents and transmits the notification to the predetermined server system together with the ID stored in the ID storage unit, executes a status transmission process, and the tool status transmission means activates each of the communication tools And a tool status transmission process for transmitting notification from the communication unit to the server system together with the ID stored in the ID storage unit. A means is a combination of a user status, a tool status, a communication tool, and a communication destination address for all or some of the terminal devices of a group registered in the server system in response to a request operation to the operation unit or periodically. The distribution information on which communication means can be used at that time among the communication means specified in the above is received from the server system through the communication unit. The distribution information storage unit stores distribution information of the user status, tool state, and usable communication means received in the information reception process, and the transmission control means includes: In response to an operation on the operation unit, information on the user status, tool status, and usable communication means stored in the distribution information storage unit is displayed on the display unit and usable communication is possible. By receiving a selection of means, the communication tool is activated based on the selected communication means, and a transmission control process is executed to start communication to the communication destination address.

  In this way, in each member's terminal device for group activities, etc., the presence of the member, that is, the status of presence, etc., and the usage status of tools such as calls and chats are notified to the server and updated in real time to communicate By informing the terminal device of the member who is trying to select and selecting and starting an appropriate tool according to the presence, it is possible to improve the efficiency of communication between the members. In particular, the user's intention can be easily and finely reflected by reflecting the setting according to the user's intention on the availability of each communication means according to the situation.

  According to another aspect of the present invention (Claims 2 and 16), in each of the above aspects, the server system includes a timer unit that provides a current date and time, and the arithmetic control unit includes a date and time condition receiving unit and a date and time condition. A storage unit and date / time monitoring / changing unit, wherein the date / time condition receiving unit is connected to the terminal device having the ID from the terminal device via the communication network and the communication unit, and on a day of the week, a holiday, a time zone, or a specific A date and time condition receiving process for receiving a specification of a date and time condition based on at least one of the elapsed time after the change to the user status and which option the user status should be switched to when the date and time condition is met, The date and time condition storage unit stores the date and time condition and the option to be switched in association with the ID based on the designation received in the date and time condition receiving process. The recording date and time monitoring and changing means refers to the timer means and the date and time condition storage unit, monitors the date and time condition, and corresponds to the user situation in the member storage unit corresponding to the date and time condition. Then, a date / time monitoring change process for changing to the option stored in the date / time condition storage unit is executed.

  In this way, by automatically changing the user status such as presence based on the prior setting according to the user's intention, the number of operations by the user can be saved, and the number of operations by the user can be saved. While reflecting the intention easily and finely, it is possible to prevent the inconvenience of forgetting the change while changing it.

  According to another aspect of the present invention (Claims 3 and 17), in each of the above aspects, the calculation control unit realizes a reservation receiving unit, a reservation storage unit, and a reservation execution unit, and the reservation receiving unit Accepting selection of any communication means currently unavailable in the distribution information and registration of communication reservation by the communication means from the terminal device having the ID through the communication network and the communication unit; Based on the received registration, the reservation storage unit stores an ID of the terminal device that is a transmission source and the selected communication means, and the reservation execution means stores the reservation Regarding the communication means of each registration stored in the storage unit, referring to the member storage unit and the comparison storage unit, when the availability is monitored and becomes usable, the transmission operation of the communication unit related to the reservation is made to the terminal device of the transmission source Displaying the surface, to perform the reservation execution process, characterized in that.

  In this way, if the desired communication means cannot be used due to the situation setting at the other party or while the tool is being used, the server accepts one or more registrations of communication reservations from the calling party and can be used at the other party. As soon as it is notified to the calling party or the other party, the number of users who make inquiries to the server many times for presence confirmation is eliminated, and smooth and reliable communication is realized.

  According to another aspect of the present invention (claims 4 and 18), in each of the above aspects, the position receiving means realized by the arithmetic control unit receives the current position information of the terminal device from the terminal device having an ID as needed. , Performing position reception processing in which the member storage unit stores and updates the information in association with the corresponding ID, and the distribution unit also includes the position information stored in the member storage unit in the distribution process. It is characterized by being delivered to the device.

  As described above, real-time sharing of positional information among members who perform group activities enables more efficient activities utilizing the locational conditions.

  According to another aspect of the present invention (Claims 5 and 19), in each of the above aspects, the calculation control unit realizes a facility range storage unit and a facility specifying unit, and the facility range storage unit The facility information including the facility name and the range of the position coordinates are stored in association with each other, and the facility specifying unit stores the position information received from the terminal device in the facility range storage unit when the position information received is a position coordinate. The corresponding facility information is collated with the range of each position coordinate specified to identify the corresponding facility information, and the facility identifying process is executed to store and update the member storage unit as the position information.

  In this way, location information is not limited to the position coordinates such as north latitude and east longitude, but is compared with the coordinate range of the company or related company buildings / factories, railway stations, etc. Effective use is greatly facilitated.

  According to another aspect of the present invention (Claims 6 and 20), in each of the above aspects, the calculation control unit realizes a position condition receiving unit, a position condition storage unit, and a position monitoring change unit, and the position The condition accepting means uses the position information of the position information of the ID entered or exited from the terminal device having the ID via the communication network and the communication unit as a position condition. The position condition receiving process is executed to accept designation of which option should be switched to, and the position condition storage unit corresponds to the ID related to the reception, and the position condition and the option to be switched. , And the position monitoring / changing means refers to the position information of the member storage unit and each position condition stored in the position condition storage unit as needed to check the position condition. When monitoring the failure, the corresponding user situation in the member storage unit is changed to an option stored in the position condition storage unit corresponding to the position condition, and a position monitoring change process is executed. It is characterized by that.

  In this way, based on the prior setting by the user's intention, for example, the user status is switched from “attended” to “out of office” when the position coordinate range of “head office building” is deviated, for example, according to the position of the terminal device. By switching the situation, it is possible to avoid the trouble of manual switching and the risk of forgetting to switch.

  According to another aspect of the present invention (Claims 7 and 21), in each of the above aspects, the approach notification means realized by the calculation control unit calculates the distance between the members from the position information stored in the member storage unit. It is calculated at any time and compared with the reference distance stored in the memory in advance, and by sending approach notification information to the terminal device of each member that is within the reference distance with other members, which member is within the reference distance An approach notification process for displaying on a screen is executed.

  According to another aspect of the present invention (claims 12, 26, 30), in each of the above aspects, a process of acquiring position information of the terminal device by GPS or the like is executed, and the arithmetic control unit includes a position transmitting unit, An approach notification means, wherein the position transmission means transmits the acquired position information together with the ID stored in the ID storage unit to a predetermined server system, and executes a position transmission process, In the information receiving process, the information receiving unit receives the distribution information including the position information of another terminal device from the server system and stores the distribution information in the distribution information storage unit, and the approach notification unit includes the distribution information storage unit. The distance between each member is calculated as needed from the position information stored in the memory, and compared with the reference distance stored in advance in memory. Or a screen display on the display unit inner, and executes the approach notification unit.

  In this way, based on the location information of each terminal device, the group members approaching within a predetermined distance are notified on the screen display. Effective support for group activities.

  According to another aspect of the present invention (Claims 8 and 22), in each of the above aspects, the public acceptance unit realized by the arithmetic control unit is configured to transmit the communication network and the communication device from the terminal device or other client system used by the member. Accepts the setting of whether or not to disclose which information item stored in the member storage unit to all or a part of the group through authentication by the communication unit and the ID, and the setting contents Is stored in the member storage unit based on the setting content stored in the public setting storage unit in the distribution process. Each information item is distributed.

  In this way, by reflecting the settings made by users who are not publicly disclosed for each information item such as the user status and location information or for each other, the user's intention can be easily and finely determined according to the circumstances such as individual specific positions. While reflecting, it becomes possible to appropriately control the disclosure range of information.

  According to another aspect of the present invention (Claims 9 and 23), in each of the above aspects, the calculation control unit includes a device registration receiving unit, a device storage unit, an operating state receiving unit, an inquiry response unit, and an announcement condition. An accepting unit, a condition command storage unit, and a condition determination issuing unit are realized, and the device registration accepting unit transmits the communication network, the communication unit, and the ID from the terminal device or other client system used by the member. Through the authentication according to the above, a device registration accepting process is performed for accepting device registration associated with one or more of the IDs or groups for an IP electrical device having a function of connecting to an IP network. For the device, the ID and the operation state associated with the device registration are stored, and the operation state receiving means receives the device itself from the IP electrical device. For an operating state including start or end, an operation state receiving process is performed in which a notification is received by the communication unit and stored in the device storage unit, and the inquiry response means is stored in the device storage unit. In response to an inquiry from a terminal having a corresponding ID, an inquiry response process is executed for the device, and the issuing condition receiving means is connected to the communication network from the terminal device or other client system used by the member. And the communication unit and the registration access that has been authenticated by the ID, the operation state of the IP electrical device stored in the device storage unit and the ID corresponding to the IP electrical device are stored in the member storage unit. The issuing condition for determining success or failure with respect to at least one of the situation or the location information, and the issuing condition An instruction condition receiving process for receiving an instruction issued to the IP electrical device at the time of standing is executed, and the condition instruction storage unit stores the issued condition and the instruction in association with each other, and the condition determination instruction The means determines the success or failure of the issuing condition stored in the condition instruction storage unit at any time, and when the condition is satisfied, displays the contents of the instruction on the terminal device of the ID and accepts the confirmation operation for the corresponding instruction. In addition, a condition determination issuing process for issuing the instruction to the IP electric device is executed.

  As described above, for other IP electric devices related to the user of the terminal, the operation state is managed in the server as a presence in real time and the inquiry from the terminal is accepted, and the conditions regarding the operation state and the user status and location information are also determined. By issuing a command after receiving confirmation from the user at the time of establishment, it becomes easy to appropriately control the IP electric device according to its state and each situation.

  According to another aspect of the present invention (Claims 10 and 24), in each of the above aspects, the calculation control unit realizes a history storage unit and a success rate determination unit, and the history storage unit tries communication. The communication destination member, the communication means, and the success or failure of the communication, a history accumulation process of receiving a communication history from each terminal device and accumulating in the history storage unit is executed, and the success rate determining means is configured to store the history storage Based on the communication history stored in the past predetermined period or the predetermined number of times, the communication success rate is determined for each different communication means to the same communication destination member to determine the order of the highest communication success rate. A success rate determination process is performed in which a communication success rate or higher order is stored in a predetermined success rate storage unit, and the distribution means can use which communication means for each communication destination in the distribution process. The distribution information is transmitted to the terminal device. When delivering, each communication means available, characterized in that distributed ordered in descending order of stored communication success rate in the success rate storage unit.

  In this way, the communication means that can be used at that time are ordered in the order in which they can be easily contacted based on the communication history, and are notified to the terminal. It ’s all you need.

  According to another aspect of the present invention (Claims 13, 27, and 31), in each of the above aspects, the operation control unit realizes an operation accumulation unit, a pattern detection unit, and an operation reproduction unit, and the operation accumulation unit. The means executes an operation accumulation process for accumulating the history of the communication means that is the object of the transmission operation in a predetermined operation history storage unit, and the pattern detection means stores the history of the new communication means in the operation history storage unit. Each time it is accumulated, the latest three communication means pairs stored as history are compared with the previous operation history to detect the same three consecutive communication means sets. Further, a pattern detection process is performed in which the history of the fourth and subsequent old ones is matched and the set of three or more communication means in the matched range is stored in a predetermined pattern storage unit, The operation reproduction means includes the operation Each time the history of a new communication means is accumulated in the history storage unit, the latest two communication means sets stored as history are collated with each set of communication means stored in the pattern storage unit. If there is a matched set, an operation reproduction process is executed in which a call operation screen is sequentially displayed for each of the third and subsequent communication means of the set.

  In this way, a group of three or more repeated outgoing operations is detected and stored from the history, and if there are two previous operations, the subsequent operations are guided to the same order for a certain number of people. This makes it possible to effectively support routine outgoing operations such as those performed on the Internet.

  According to another aspect of the present invention (Claims 14 and 28), the server system (control method thereof) according to each aspect and the terminal device (control method) according to each aspect are combined via a communication network. And

  According to still another aspect of the present invention (Claim 32), in the server system according to any one of Claims 1 to 9, an interface unit that connects to an external system that is an external information processing system and transmits / receives information is provided. The distribution unit includes a second distribution unit that distributes all or part of the distribution information to the external system through the interface unit, and the calculation control unit includes a communication list storage unit, and an event control unit. And a history storage unit, a history storage unit, an evaluation unit, the effectiveness storage unit, and a communication list correction unit, and the event control unit sends a message from the external system via the interface unit. A receiving unit that receives event information with a parameter that specifies one or more communications specified by a former member and a destination member; The first time when the event information is not stored in the communication list storage unit, the communication specified by the parameter is stored as a communication list in the communication list storage unit in association with the event information, and the received event The next time after the information is stored in the communication list storage unit, the communication list corresponding to the event information is read from the communication list storage unit, and is specified for each communication of the communication list received or read. Terminal control for displaying a transmission operation screen of the communication tool for the communication destination member or its communication means by transmitting a command signal including at least designation of the communication destination member to the terminal device of each of the transmission source members And the history storage means from the source member according to the command signal Receiving communication history from each terminal device for the communication order and the attempted communication destination member, communication means and communication success / failure, and storing the event history information in the history storage unit, the evaluation means, for each event information, Based on the communication history stored in the history storage unit, the communication success rate for each combination of the transmission source and the communication destination, the number of trials until the communication success or the order thereof, or the transmission source and the communication destination And the communication success rate for each communication means, at least one of the number of trials until the communication success or the order thereof is stored as the validity in the validity storage unit, and the list correction means includes the communication The order of communication or the communication means in the communication list stored in the list storage unit is validated based on the effectiveness stored in the effectiveness storage unit. It is characterized in that the order of the communication with the highest degree of priority is given first, and the communication means with the highest degree of effectiveness is specified even in the same communication.

  In this way, distribution information representing the presence of a member is provided to an external system such as a workflow system through the interface means and made available for use, and a communication list is stored for each type of event received from the external system. In addition to guiding the communication means to each user's terminal, the communication list is corrected according to the communication performance for each event type. After the next time, when an event of the same type or parameter occurs, the communication list has been corrected according to the communication performance. Efficient communication by order and communication means can be guided, and effective linkage between a workflow system and communication can be realized. The same applies to any of the apparatus, method, and program.

  As described above, according to the present invention, the user's intention and the usage status of the tool are grasped in real time via the server while reflecting the user's intention easily and finely, and an appropriate communication means corresponding to the situation is obtained. Effective use can be supported.

  Next, the best mode for carrying out the present invention will be described with reference to the drawings. The assumptions common to those already described in the background art and issues are not repeated.

[1. Constitution〕
[1-1. overall structure〕
As shown in FIG. 1, the present embodiment is a communication system that combines a server system S and a terminal device T via a communication network N, and can be grasped as a communication control method and a communication control program. Here, a representative example of the communication network N is the Internet, but an IP connection network such as a wireless LAN or a mobile phone such as a hot spot such as a store or a street may be appropriately included.

  The communication network N includes not only exchange of control information between a server system (hereinafter referred to as “server”) S and a terminal device (hereinafter referred to as “terminal”) T, but also electronic mail and IP telephone between terminals T. It is also used as a communication medium such as a telephone call.

[1-2. Server configuration
Among these, the server S controls and mediates communication between the terminals T, and can be realized as a server group including an electronic mail server and an IP telephone server. More specifically, the server S includes a communication unit 01 that communicates with each terminal device T or other client system used by a member of the group by authenticating with an ID or the like via the communication network N, and an arithmetic control unit of the computer. 02. The arithmetic control unit 02 is configured by each of the elements shown in FIG. 1 (for example, the member storage unit 11 and the availability setting reception unit) by a storage device 03 such as a memory or an external storage device, or a control program 04 stored in advance in the storage device. 12, control storage unit 13, status update unit 14, tool state update unit 15, distribution unit 16, and the like.

[1-3. (Terminal configuration)
On the other hand, a terminal device (hereinafter referred to as “terminal”) T is a personal information device used by a member of a group performing group work, and is a client having a function of communicating with an IP network, such as a mobile phone terminal device or a personal computer. System.

  Specifically, the terminal T communicates wirelessly or by wire with the outside via a communication network, with an operation unit 05 such as a dial key for receiving an operation, and a display unit 06 such as a liquid crystal display panel for displaying information on the screen. And a plurality of types of communication tools 08 for communicating with the outside via the communication unit 07. The communication tool 08 includes, for example, a voice call function (81) of a mobile phone, a chat function (82), an e-mail function (83) for the Internet, a file transfer function, an IP phone function using VoIP technology, IP teleconferences using these can be selected freely, and other types of communication tools may be included or added later.

  In addition, the terminal T has a communication destination storage unit 17 that stores a communication destination address for each type of the communication tool for each communication partner, and an ID storage unit that stores an ID for identifying the terminal T and its user. 18 and an arithmetic control unit 09 of the computer.

  The arithmetic control unit 09 is configured by each of the elements shown in FIG. 1 (for example, the status transmission unit 19, the tool status transmission unit 1A, the information reception unit 1B) by a storage device 0A such as a memory or an external storage device, or a predetermined control program 0B. , A distribution information storage unit 1C and a transmission control unit 1D). Here, for example, the control program 0B can be realized as a download application program such as Java (registered trademark) according to each standard for mobile phone terminal devices.

[2. Overview of processing)
The terminal T configured as described above is used by each member of a group such as a workplace or various organizations, and the server S controls communication between the terminals T as follows in units of groups.

[2-1. Member storage unit)
First, the server S grasps the presence of each member of the group. In other words, the member storage unit 11 is associated with each terminal T constituting the group or the ID of the user, and indicates whether or not the current user status and the communication tool for each type provided in the terminal device are in use. The state information is stored as state information (presence). Here, the ID may identify the terminal T, such as a serial number of a mobile phone terminal, or may identify a member individual, such as a user ID used for login, etc. The character string, alphanumeric characters, etc. are free.

  In addition, the user situation can be freely set such as “present”, “going out”, “offline”, “meeting”, “away from office”, “during driving”, and the like. The tool state can be freely set such as “busy”, “chatting”, “web browsing”, “mail browsing”.

[2-2. Notification and update of user status)
These user status and tool status are notified from the terminal T. That is, the status transmission unit 19 (situation transmission unit) of the terminal T accepts a selection from a plurality of options (attended, out of office, offline, etc.) regarding the user status through the operation unit 05, and notifies the selection contents to the ID It transmits to server S with ID memorize | stored in the memory | storage part 18 (status transmission process).

  When the notification of the selection contents of the user situation is received from the terminal T, the situation update unit 14 (situation update unit) of the server S is stored in the member storage unit 11 corresponding to the ID included in the notice. The user status is updated as “present” → “going out” according to the notified selection content (status update processing).

[2-3. Tool status notification and update)
As for the tool status, the tool status transmitter 1A (tool status transmitter) of the terminal T detects the activation and termination of each communication tool 08 (81, 82, etc.), and notifies the tool status including the contents thereof. The ID stored in the ID storage unit 18 is transmitted from the communication unit 07 to the server S (tool state transmission process).

  When such notification of the tool state is received from the terminal T, the tool state update unit 15 of the server S is notified of the tool states stored in the member storage unit 11 corresponding to the ID included in the notification. The tool status of whether or not the communication tool is in use is updated as “calling” → “standby” in response to the notified activation or termination (status update processing).

[2-4. (Setting of communication means)
As described above, usable communication means can be freely set for each member on the receiving side with respect to the presence such as the user situation grasped by the server S. That is, the availability setting accepting unit 12 (availability setting accepting unit) of the server S accepts the setting of availability of each communication unit for the presence stored in the member storage unit 11 for each ID by the communication unit 07. (Availability setting acceptance process).

  Here, the “presence” may be only for different user situations such as “attended” and “going out”, or a combination of such user status and tool status (for example, “attended” "AND (AND) and any logical operation such as" busy ").

  The availability of each communication means for each presence is determined and set freely by the member himself / herself according to his / her contract service and policy. For example, whether or not to enable a call when the tool status is in a call may be determined according to the circumstances such as whether or not the terminal or contract service has an interrupt incoming call function or whether it is desired to be applied. .

  The “communication means” refers to the type of the communication tool 08 (for example, any one of the voice call function 81, the chat function 82, and the e-mail function 83) and the communication destination address (for example, telephone number, mail address, chat). If the call destination phone number is different even with the same call function, it is a different communication means. Accept different availability settings.

  Then, based on the availability setting accepted by the availability setting accepting unit 12 as described above, the control storage unit 13 communicates each ID with respect to different presences (user situation or a combination of user situation and tool status). The availability of the means is stored in association with each other. In the example of FIG. 1, a member with a certain ID can use only the communication means “phone 2”, “mail 2”, and “chat” in the user situation “going out”.

[2-5. (Distribution of information)
The server S uses the information grasped and set as described above as follows. That is, the distribution unit 16 (distribution means) of the server S periodically or in response to an inquiry access from the terminal T, the user status and tool status corresponding to all or a part of the group IDs from the member storage unit 11. The communication means that can be read and used for the presence is specified with reference to the comparison storage unit 13, and distribution information on the presence (user status and tool state) and which communication means can be used is distributed to the terminal T. (Delivery process)

  Correspondingly, the information receiving unit 1B (information receiving unit) of the terminal T responds to a request operation to the operation unit 05 or periodically, with respect to all or some members of the group, that is, the terminal T, the presence (user (Situation and tool state) and distribution information indicating which communication means can be used at that time is received from the server S through the communication unit 07 (information reception process). The distribution information storage unit 1C of the terminal T stores the distribution information received as described above, that is, presence (user status and tool status) and usable communication means.

[2-6. Control outgoing calls)
Based on the distribution information from the server S as described above, the terminal T can check presence and select usable communication means for other members of the group to communicate. That is, the transmission control unit 1D (transmission control unit) of the terminal T responds to an operation on the operation unit 05 with the presence (user status and tool state) stored in the distribution information storage unit 1C, and usable communication units. Are displayed on the display unit 06, and a communication tool based on the selected communication unit (A-director's phone 2) is received by receiving a selection of usable communication units (for example, the manager A + phone 2). (Voice call function 81) is activated to start communication to a communication destination address (telephone 2: 090-1234...) (Outgoing control processing).

  The specific screen configuration and transition on the terminal T can be freely selected. For example, each user's user status is displayed on the group member list screen as shown in FIG. 2A, and a desired partner is selected with a cursor or the like. As shown in FIG. 2 (b), the screen changes to a communication means selection screen addressed to the individual, and when a usable communication means such as “O” is selected, each communication tool (for example, a telephone) ).

  The selection of such communication means by the transmission side is independently determined by the transmission side based on the relationship between the circumstances such as the urgency of communication and the amount of information and the presence of the other party. For example, if the business is urgent and the other party's presence is available on the mobile phone, it is appropriate to use the mobile phone as a tool, and send the contract to the other party as soon as possible to confirm the contents. For example, if the other party's presence is watching Internet mail (for example, “browsing mail”), it is appropriate to send the contract document with the Internet mail.

  In addition, although the example which memorize | stores a communication destination address in the communication destination memory | storage part 17 was shown in FIG. 1, the form which stores in the server S and distributes to the terminal T as needed is also considered. However, the most desirable for data maintenance by redundancy is to store the data redundantly in both the terminal T and the server S, and to update and synchronize the data periodically or according to the operation.

  As described above, in the terminal device of each member such as group activity, the presence of the member, that is, the situation such as the presence, and the usage state of the tool such as a call or chat are notified to the server and updated in real time, By informing the terminal device of the member on the communication side and selecting and starting an appropriate tool according to the presence, it is possible to improve communication efficiency between the members. In particular, the user's intention can be easily and finely reflected by reflecting the setting according to the user's intention on the availability of each communication means according to the situation. Each tool can be an existing tool that you are familiar with, and can be added as a new tool, enabling flexible and inexpensive realization.

[3. Other functions)
Furthermore, the configuration and operational effects of the present embodiment described below are not essential and can be omitted, but this further enhances the operational effects described above.

[3-1. (Automatic switching of status by date and time)
First, in the present embodiment, the user status can be automatically switched according to the date and time. Here, as long as a general server computer is used, the server S has timer means (so-called built-in timer or built-in clock) that provides the current date and time. This is the built-in timer unit 20.

  Then, the date / time condition accepting unit 21 (date / time condition accepting means) of the server S is changed from the terminal T having each ID to the day of the week, a holiday, a time zone, or a specific user situation via the communication network N and the communication unit 01. Date and time conditions based on at least one of the following elapsed times (for example, during “holiday”) and which option should be switched to the user status when this date and time condition is met (for example, the user status is changed to “Exit”) (The date and time condition reception process).

  As described above, based on the designation received by the date / time condition receiving unit 21, the date / time condition storage unit 22 stores the date / time condition and the option to be switched in correspondence with the ID of the setter.

  When the date and time monitoring change unit 23 (date and time monitoring change means) refers to the built-in timer unit 20 and the date and time condition storage unit 22 and monitors the date and time conditions, the corresponding user in the member storage unit 11 corresponds. Change the status (date monitoring change processing).

  As described above, it is not indispensable to automatically change the user status such as a seating day or time based on the prior setting by the user's intention, but this saves the user's operation, While reflecting the intention easily and finely, it is possible to prevent the inconvenience of forgetting the change while changing it.

[3-2. (Reservation of communication)
Further, in this embodiment, a caller who cannot communicate with a desired communication means due to circumstances such as the presence of the other party reserves the communication with the desired communication means from the terminal T to the server S.

  In this case, the reservation accepting unit 26 (reservation accepting unit) of the server S selects one of the communication means that is currently unusable in the distribution information from the terminal T having the ID via the communication network N and the communication unit 01, Registration of communication reservation by the communication means is received (reservation reception means), and based on the received registration, the reservation storage unit 27 stores the ID of the terminal T that is the transmission source and the selected communication means. .

  Then, when the reservation execution unit 28 (reservation execution unit) monitors the availability of each registered communication unit stored in the reservation storage unit 32 with reference to the member storage unit 11 and the comparison storage unit 13, the reservation execution unit 28 becomes usable. Then, by transmitting predetermined command information to the control program 0B of the source terminal T, the transmission operation screen of the communication means related to the reservation is displayed (reservation execution process).

  In this way, if the desired communication means cannot be used due to the situation setting at the other party or while the tool is being used, the server accepts one or more registrations of communication reservations from the calling party and can be used at the other party. Although it is not essential to inform the calling party or the other party as soon as possible, this eliminates the need for the user to inquire the server many times for presence confirmation, thereby realizing smooth and reliable communication.

[3-3. (Sharing location information)
In the present embodiment, each terminal T shares position information with each other via the server S. That is, in each terminal T, the GPS receiving unit 30 and the position calculating unit 31, the determination from the position of the antenna base station, the input operation by the user, etc., obtain the position information such as the current north latitude east longitude in the terminal device, The position transmission unit 32 sends the information to the server S together with the ID stored in the ID storage unit 18.

  In the server S, the position receiving unit 33 (position receiving unit) receives the current position information of the terminal T from each terminal T having an ID as needed, and stores and updates the information in the member storage unit 11 in association with the corresponding ID. (Location reception processing). The distribution unit 16 also distributes the position information stored in the member storage unit 11 to the terminal T as distribution information, and the information receiving unit 1B of the terminal T receives the distribution information including the position information of the other terminals T. Received from the server S and stored in the distribution information storage unit 1C.

  As described above, it is not essential to share location information in real time among members who perform group activities, but this enables more efficient activities that take advantage of the locational conditions.

[3-4. (Determination of facilities)
Further, the position information shared as described above is not limited to the position coordinates, but is shared by determining the facility name and the like from the coordinates. That is, in the server S, the facility information including the facility name of the facility such as a building such as a company building, a factory, or a station and the range of the position coordinates are stored in advance in the facility range storage unit 41. In the example of FIG. 1, for each facility name, as a rectangular range corresponding to the facility, a start coordinate that is one corner on the map and an end coordinate that is the other corner are associated with each other.

  Then, when the position information received from the terminal T is the position coordinate, the facility specifying unit 42 (facility specifying means) checks the range of each position coordinate stored in the facility range storage unit 51 and responds if applicable. The facility information is specified, and the member storage unit 11 is made to store and update the location information (in place of the location coordinates or together with the location coordinates) (facility identification processing).

  In this way, it is not indispensable to identify and share the location information with the coordinate range of the facility such as the company / factory or railway station of the company or related parties, rather than the position coordinates such as north latitude and east longitude. However, effective use of location information is greatly facilitated.

[3-5. (Automatic switching of situation by position)
Further, based on the position information as described above, in this embodiment, the user status is automatically switched. That is, in the server S, the position condition accepting unit 46 (position condition accepting means) passes through the communication network N and the communication unit 01 from the terminal T having an ID, and to which position coordinate range or facility the position information of the ID is located. Using the position condition when entering or exiting, designation of which option should be switched to the user status is accepted (position condition accepting process). Further, based on this reception, the position condition storage unit 47 stores the position condition and the options to be switched in correspondence with the ID.

  The position monitoring change unit 48 (position monitoring change unit) refers to the position information in the member storage unit 11 and each position condition stored in the position condition storage unit 47 at any time to check the position condition. When the success or failure is monitored and established, the corresponding user situation in the member storage unit 11 is changed to the option stored in the position condition storage unit 47 corresponding to the position condition (position monitoring change process).

  In this way, based on the prior setting by the user's intention, for example, the user status is switched from “attended” to “out of office” when the position coordinate range of “head office building” is deviated, for example, according to the position of the terminal device. Although it is not essential to switch the situation, this makes it possible to avoid the trouble of manual switching or the risk of forgetting to switch while reflecting the user's intention easily and finely.

[3-6. Notification of nearby members)
In addition, using the position information as described above, in the present embodiment, it is possible to know members who are in nearby locations. That is, in the server S, the approach notification unit 51 (approach notification means) calculates the distance between the members from the position information stored in the member storage unit 11 as needed (for example, periodically or according to operation) and in advance. Compared with the reference distance stored in the memory, by sending predetermined approach notification information to the control program 0B of the terminal T of each member that is within the reference distance with other members, which member is within the reference distance Is displayed on the screen (approach notification process).

  As described above, it is not essential to notify the members of the group approaching within a predetermined distance on the screen display based on the position information of each terminal device, but this makes it possible for the communication means to deliver documents or make meetings. It is possible to effectively support efficient group activities such as meeting and meeting.

  Note that the notification of the close members as described above can be realized mainly by the processing on the terminal T side. In this case, instead of the approach notification unit 51, an approach notification unit 52 (shown by a broken line) realized by the calculation control unit M in the terminal T of FIG. 1 is replaced with other information from the position information stored in the distribution information storage unit 1C. The distance to each member is calculated at any time and compared with a reference distance stored in advance in the memory. When the distance is within the reference distance, which member is within the reference distance is displayed on the display unit 06 on the screen.

  As described above, it is not essential for the terminal side to perform the process of informing the members of the group that have approached within a predetermined distance, but this makes it possible to set or change the reference distance only on the terminal side, and to communicate with the server. The amount can also be reduced.

[3-7. Publishing Settings〕
In the present embodiment, each member can restrict distribution information such as presence distributed to other members as described above. That is, in the server S, the public acceptance unit 56 (public acceptance unit) is stored in the member storage unit 11 through the communication network N, the communication unit 01, and the authentication by the ID from the terminal T or other client systems used by the members of the group. It accepts the setting of whether to disclose which information items (here, user status, tool status, position information) to which members of all or a part of the group, and the setting contents are disclosed. Store in the storage unit (public acceptance process).

  In the example of FIG. 1, the public setting storage unit includes in the member storage unit 11 and, as shown in FIG. 1, determines whether or not to descend according to each information item (user status, tool state, position information). An attribute field represented by a value of “◯” (public) or “×” (private) is provided.

  Then, the distribution unit 16 stores the setting contents stored in the attribute field, which is the public setting storage unit, with “◯” (disclosure) or “×” (nondisclosure) in the member storage unit 11. Control the distribution of each stored information item.

  As described above, it is not essential to reflect the setting by the public / private user for each information item such as the user status and location information or for each other, but depending on the circumstances such as the individual specific position. Therefore, it is possible to appropriately control the disclosure range of information while reflecting the user's intention easily and finely.

[3-8. IP electrical equipment processing]
Further, in the present embodiment, it is possible to grasp the state of an electrical device and perform a remote control using the server S as described above. That is, in the server S, the device registration receiving unit 61 (device registration receiving means) connects to the IP network through the communication network N, the communication unit 01, and the authentication by the ID from the terminal T or other client system used by the member. Accepting device registration (device registration acceptance) for IP electrical devices having functions (for example, home appliances such as refrigerators, televisions, video recorders, office equipment such as printers and facsimile machines) and the like or one or more IDs or groups processing).

  As described above, the IP storage device 62 receives the device registration by the device registration receiving unit 61, and the device storage unit 62 corresponds to the ID registered in the device registration and the operating state (for example, “in dehumidifying operation” according to the function of the device). “Standby”, “power saving mode”, “error code E27”, etc.) are stored.

  Then, the operating state receiving unit 63 (operating state receiving means) receives a notification from the IP electrical device about the operating state including the activation or termination of the device itself by the communication unit 01 and stores it in the device storage unit 62 ( Operation status reception processing). Further, the inquiry response unit 64 (inquiry response means) responds to the operation status in response to an inquiry from the terminal T with the corresponding ID for the IP electrical device stored in the device storage unit 62 (inquiry response processing). .

  Further, the server S remote-controls the above-described IP electric device according to the presence of the member. That is, in the server S, the issuing condition receiving unit 66 (the issuing condition receiving means) stores the device memory by registering access through the communication network N, the communication unit 01, and the authentication by the ID from the terminal T or other client system used by the member. Success or failure should be determined for the operating state of the IP electrical device stored in the unit 62 and at least one of the situation or the location information stored in the member storage unit for the ID corresponding to the IP electrical device An issue condition and an instruction issued to the IP electrical device when the issue condition is established are accepted (an issue condition acceptance process).

  As an example of the issuing conditions and commands, if the user status is changed to “Retired”, a command “start operation” is issued to the home air conditioner, or if the time is 6 pm every day, As an instruction, an example of printing out an accumulated transmission / reception report (operation history) can be considered. These issuing conditions and commands received by the issuing condition receiving unit 66 are stored in the condition command storage unit 67 in association with each other.

  Then, the condition determination issuing unit 68 (condition determination issuing means) determines the success or failure of the issue condition stored in the condition instruction storage unit 67 at any time. When the condition is satisfied, the device storage unit 62 responds to the corresponding instruction. The contents of the command are displayed on the terminal T with the ID being received and a confirmation operation is received, and then the command is issued to the IP electrical device (condition determination issuing process).

  As described above, for other IP electric devices related to the user of the terminal, the operation state is managed in the server as a presence in real time and the inquiry from the terminal is accepted, and the conditions regarding the operation state and the user status and location information are also determined. It is not indispensable to issue a command after receiving confirmation from the user at the time of establishment, but this makes it easy to appropriately control the IP electric device according to its state and each situation.

[3-9. (Ordering based on history)
In this embodiment, the communication success rate for each communication means is obtained from the communication history between members, and the communication means are displayed on the terminal in descending order. In this case, the control program 0B of the terminal T transmits, to the server S, the communication destination member, the communication means, and the communication success / failure as the communication history each time communication is attempted. In the server S, the history storage unit 71 (history storage unit) receives a communication history from each terminal T and stores a predetermined history regarding the communication destination member, the communication unit, and the success or failure of communication. It accumulates in the unit 72 (history accumulation process).

  Then, the success rate determination unit 73 (success rate determination unit) determines, for each different communication unit to the same communication destination member, based on the communication history of the past predetermined period or the predetermined number of times accumulated in the history storage unit 72. The order of the communication success rate is determined by counting the success or failure of communication, and the communication success rate or the order of the communication success rate is stored in the predetermined success rate storage unit 74 (success rate determination process).

  For example, looking at the history storage unit 74 in FIG. 1, for section B managers who are out, the rate of “phone 2” is 73%, which is easier than 45% of “chat” and the success rate is high. . However, the method of expressing the success rate is arbitrary. For example, during the past several tens of times, the communication success may be +1 point and the communication failure may be −1 point, and may be displayed in descending order of the total value.

  Internet e-mails and so-called mobile e-mails do not need to be compared for success rates. For example, when a contact is returned from a destination member within a predetermined time by reply, telephone contact, chat, etc. It can be considered as success.

  The distribution unit 16 stores each communication means that can be used in the success rate storage unit 73 when distributing the distribution information indicating which communication means can be used to each communication destination to the terminal T. Ordered in descending order of communication success rate. The numbers in each column of “◯” in the comparison storage unit 13 are the priority order of the communication means.

  In this way, it is not essential to inform each terminal of the communication means that can be used at that time in the order in which they can be easily contacted based on the communication history, but this makes it impossible for the communication destination to respond and send to another address. Minimal effort and time to fix.

[3-10. Support for routine operations)
Further, the terminal T in the present embodiment detects an operation pattern from the operation history and supports the operation. That is, in the terminal T, the operation storage unit 91 (operation storage unit) stores the history of the communication unit that is the target of the outgoing operation in the predetermined operation history storage unit 92 (operation storage process).

  Then, each time a new communication means history is accumulated in the operation history storage section 92, the pattern detection section 93 (pattern detection means) sets the latest three communication means sets stored as history before that. Compare the operation history of, and detect the same set of three consecutive communication means, and if there is a match, check how much the fourth and subsequent histories match and match those in the matching range. A set of three or more communication means is stored in a predetermined pattern storage unit 94 (pattern detection process).

  Each set of communication means stored as described above is used as follows. That is, the operation reproduction unit 95 (operation reproduction unit) stores the latest two communication unit sets stored as history in a pattern storage each time a new communication unit history is accumulated in the operation history storage unit 92. The communication means stored in the section 94 are collated in order from the newest one, and if there is a match, the outgoing operation screen is displayed in order for each subsequent third communication means of the set. (Operation reproduction process).

  In this way, it is not essential to detect and store the same set of three or more repeated outgoing operations from the history, and guide the subsequent operations if there are two previous operations. This makes it possible to effectively support routine outgoing operations that are always performed in the same order by a certain number of people.

[4. Other embodiments]
In addition, this invention is not limited to the said embodiment, The thing illustrated below and other embodiment other than that are included. For example, the timing at which the distribution information is transmitted from the server S to the terminal T is arbitrary, and the processing procedure at the time of outgoing / incoming call at the terminal T can be the content as shown in the flowchart illustrated in FIG.

  First, in the terminal, the process branches depending on whether the communication tool is calling or receiving (step 10). When making a call, if a communication partner is designated on the screen (step 11), the connection state of the partner to the network is acquired from the server S (step 12). An optimum tool is selected from this connection state, that is, presence (user status, tool status) (step 13). This selection means that the terminal T displays a screen with limited communication means or communication tool candidates that can be used, and a user who is a member selects a desired one from these candidates.

  Then, the communication tool is activated in accordance with the selection, and the activation of the tool is notified to the server S (step 14). In the server S, the usage state of the tool of the member is set to ON (in use) (step). 15). Thereafter, when the use of the tool is finished, the termination is notified from the terminal T to the server S (step 16), and in response to this, the server S turns off the use state of the tool (step 17). The operation procedure ends and the process returns to the start state.

  On the other hand, when a call is received from another member (step 10), a screen display of the building is received (step 18), and it is determined whether an operation for responding to the call is performed (step 19). If there is, the tool is activated and the activation of the tool is notified to the server S (step 20). Upon receipt of this, the server S sets the usage state of the tool of the member to ON (in use) (step 21). ). Thereafter, when the use of the tool is finished, the terminal T notifies the server S of the end (step 22), and in response to this, the server S turns off the use state of the tool of the member (step 23). ), The operation procedure ends, and the process returns to the start state.

  As another example, a list of communication destinations and order can be guided to each person according to an event notified from an external system. In this case, although not shown in the figure, the server system includes interface means (such as a connection port and its control program) that connects to an external system that is an external information processing system such as a workflow system and exchanges information. First, the distribution unit (second distribution unit) of the server system distributes all or part of the distribution information (presence) to the external system through the interface unit.

  In the server system, the calculation control unit includes a communication list storage unit, an event control unit, a history storage unit, a history storage unit, an evaluation unit, the effectiveness storage unit, a communication list correction unit, To realize. Among these, first, the receiving unit of the event control means passes through the interface means from the external system, and designates one or more parameters (for example, event type, name, etc.) that specify communication specified by the source member and the communication destination member. Event information with ID, user ID, etc.) is received.

  Further, the first time when the received event information is not stored in the communication list storage unit, the read / write unit of the event control means associates each communication specified by the parameter as a communication list with the event information. Store in the communication list storage unit.

As an example of a communication list,

(1) Mr. C → Manager B / Telephone 2
↓
(2) Manager B → Manager A / Phone 1
↓

Such a thing can be considered.

  The read / write unit reads the communication list corresponding to the event information from the communication list storage unit after the next time when the received event information is already stored in the communication list storage unit.

  For each communication in the communication list received or read as described above, the terminal control unit of the event control means sends a command signal including at least the designation of the communication destination member to the terminal device of each designated source member. By transmitting, the transmission operation screen of the communication tool related to the communication destination member or its communication means is displayed.

  The history storage means receives the communication history from each terminal device regarding the order of communication from the source member according to the command signal, the tried communication destination member, the communication means, and the success or failure of the communication. Accumulated by event information in a storage unit, and the evaluation means communicates with a transmission source based on all or a past predetermined period or a predetermined number of communication histories accumulated in the history storage unit for each event information. Communication success rate for each previous combination, low number of trials until communication success or their order, or combination of source and destination and communication success rate for each communication means, low number of trials until successful communication Alternatively, at least one of these orders is stored in the effectiveness storage unit as the effectiveness.

  The list correction means wins the effectiveness based on the order of communication or the communication means in the communication list stored in the communication list storage unit based on the effectiveness stored in the effectiveness storage unit. The communication order is first, and the communication means with the highest effectiveness is designated or corrected as the first candidate even in the same communication.

  In this way, distribution information representing the presence of a member is provided to an external system such as a workflow system through the interface means and made available for use, and a communication list is stored for each type of event received from the external system. In addition to guiding the communication means to each user's terminal, the communication list is corrected according to the communication performance for each event type. After the next time, when an event of the same type or parameter occurs, the communication list has been corrected according to the communication performance. Efficient communication by order and communication means can be guided, and effective linkage between a workflow system and communication can be realized. The same applies to any of the apparatus, method, and program.

  Note that the communication tool or communication means (communication tool type + communication destination address) to be used in individual communication from member to member included in the communication list may use a default in each terminal or server. Alternatively, parameters from an external system may be specified in event units or communication units.

The functional block diagram which shows the structure of embodiment of this invention. The figure which shows the example of a display of the screen in embodiment of this invention. The flowchart which shows an example of the process sequence in embodiment of this invention.

Explanation of symbols

T ... Terminal (terminal equipment)
S ... Server (server system)
N ... Communication network 05 ... Operation unit 06 ... Display unit 01, 07 ... Communication unit 08 ... Communication tool 02, 09 ... Operation control unit 03, 0A ... Storage device 04, 0B ... Control program 11 ... Member storage unit 12 ... Setting of availability Reception unit 13 ... Control storage unit 14 ... Status update unit 15 ... Tool status update unit 16 ... Distribution unit 17 ... Destination storage unit 18 ... ID storage unit 19 ... Status transmission unit 1A ... Tool status transmission unit 1B ... Information reception unit 1C ... distribution information storage unit 1D ... transmission control unit 20 ... built-in timer 21 ... date and time condition reception unit 22 ... date and time condition storage unit 23 ... date and time monitoring change unit 26 ... reservation reception unit 27 ... reservation storage unit 28 ... reservation execution unit 30 ... GPS Receiving section 31 ... position calculating section 32 ... position transmitting section 33 ... position receiving section 41 ... facility range storage section 42 ... facility specifying section 46 ... position condition receiving section 47 ... position condition storing section 48 ... position monitoring changing section 51, 2 ... Approach notification unit 61 ... Device registration reception unit 62 ... Device storage unit 63 ... Operational state reception unit 64 ... Inquiry response unit 66 ... Declaration condition reception unit 67 ... Condition command storage unit 68 ... Condition determination issue unit 71 ... History storage unit 72 ... History storage unit 73 ... Success rate determination unit 74 ... Success rate storage unit 81 ... Voice call function 82 ... Chat function 83 ... E-mail function 91 ... Operation storage unit 92 ... Operation history storage unit 93 ... Pattern detection unit 94 ... Pattern Storage unit 95 ... operation reproduction unit

Claims (32)

A communication unit that communicates with each terminal device or other client system used by a member of the group via a communication network after authentication;
A computer control unit;
In a server system equipped with
Corresponding to the ID of each terminal device constituting the group or its user, each information of the current user status and the tool status indicating whether the communication tool for each type provided in the terminal device is in use A member storage unit for storing information (presence);
For each ID, for the user status stored in the member storage unit or for the combination of the user status and the tool status, setting of availability of each communication means specified by the type of the communication tool and the communication destination address Acceptability setting accepting means for accepting by the communication unit;
Based on the setting of availability that is accepted by the availability setting accepting means, for each ID, a comparison storage unit that stores the availability of each communication means in association with the user situation or the combination of the user situation and the tool state; ,
When receiving the notification of the selection contents of the user situation from the terminal, the situation update means for updating the user situation stored in the member storage unit corresponding to the ID included in the notification with the notified selection contents When,
When receiving a notification of activation and termination of the communication tool from the terminal, is the communication tool in use being notified among the tool states stored in the member storage unit corresponding to the ID included in the notification? Status update means for updating the tool status of whether or not in response to the notified activation or termination;
Periodically or in response to inquiry access from the terminal device, user statuses and tool statuses corresponding to all or part of IDs of groups can be read from the member storage unit and used by referring to the control storage unit A communication unit that identifies the communication unit, and distributes each piece of distribution information of the user status, the tool state, and which communication unit can be used to the terminal device;
Is realized by the arithmetic control unit. Timer means for providing the current date and time in the server system;
A date and time condition based on at least one of a day of the week, a holiday, a time zone, or an elapsed time after changing to a specific user situation from the terminal device having the ID through the communication network and the communication unit, and this date and time A date and time condition accepting means for accepting designation of which option the user status should be switched to when the condition is met,
A date and time condition storage unit that stores the date and time condition and the options to be switched in correspondence with the ID based on the designation received by the date and time condition accepting unit;
By referring to the timer means and the date and time condition storage unit, when the date and time condition is monitored and applicable, the corresponding user situation in the member storage unit is stored in the date and time condition storage unit corresponding to the date and time condition. Date and time monitoring change means for changing to a stored option;
The server system according to claim 1, wherein the arithmetic control unit realizes the following. Reservation accepting means for accepting selection of any communication means that is currently unusable in the distribution information from the terminal device having the ID through the communication network and the communication section, and registration of communication reservation by the communication means When,
A reservation storage unit for storing the ID of the terminal device as a transmission source and the selected communication means based on the received registration;
When the communication means for each registration stored in the reservation storage unit is monitored by referring to the member storage unit and the reference storage unit and becomes available, the communication unit related to the reservation of the transmission source terminal device Reservation execution means for displaying a call operation screen;
The server system according to claim 1, wherein the arithmetic control unit realizes the above. The calculation control unit realizes a position receiving unit that receives the current position information of the terminal device from the terminal device having an ID as needed, and stores and updates the current position information in the member storage unit in association with the corresponding ID.
The server system according to any one of claims 1 to 3, wherein the distribution unit also distributes the position information stored in the member storage unit to the terminal device. A facility range storage unit that stores in advance the facility information including the facility name of the facility and the range of the position coordinates in association with each other;
When the position information received from the terminal device is a position coordinate, the corresponding facility information is identified by checking with the range of each position coordinate stored in the facility range storage unit, and the member storage is stored as the position information. Facility identifying means for storing and updating
The server system according to claim 4, further comprising: From the terminal device having the ID through the communication network and the communication unit, the position information of the ID is switched to which option with the position condition when the position information range or the facility enters or exits. Position condition accepting means for accepting designation of whether or not
A position condition storage unit that stores the position condition and the option to be switched in correspondence with the ID related to the reception;
When the position information of the member storage unit is monitored and established by referring to and collating the position information stored in the position condition storage unit with each position condition as needed, the corresponding user in the member storage unit Position monitoring change means for changing the situation to an option stored in the position condition storage unit corresponding to the position condition;
The server system according to claim 4 or 5, wherein the arithmetic control unit realizes the above.   The distance between each member is calculated as needed from the position information stored in the member storage unit, and compared with the reference distance stored in advance in the memory, and the terminal device of each member that is within the reference distance from other members 7. The calculation control unit realizes an approach notification unit that displays on the screen which member is within the reference distance by transmitting approach notification information to the computer. 8. Server system. Which information item stored in the member storage unit is obtained from the terminal device or other client system used by the member through the communication network, the communication unit, and the ID, and which member of all or part of the group On the other hand, the arithmetic control unit realizes a public acceptance unit that accepts a setting as to whether or not to disclose and stores the setting content in a predetermined public setting storage unit,
8. The distribution unit according to claim 1, wherein the distribution unit distributes each information item stored in the member storage unit based on the setting content stored in the disclosure setting storage unit. Server system according to item. One or two or more IDs or groups of IP electric devices having a function of connecting to the IP network through authentication by the communication network, the communication unit, and the ID from the terminal device or other client system used by the member Device registration accepting means for accepting device registration associated with
For the IP electrical device, a device storage unit that stores an ID associated with the device registration and an operating state;
From the IP electrical device, an operating state receiving means for receiving a notification at the communication unit and storing it in the device storage unit for an operating state including activation or termination of the device itself;
Inquiry response means for responding to the operation status in response to an inquiry from a terminal having a corresponding ID for the IP electric device stored in the device storage unit;
The operation state of the IP electrical device stored in the device storage unit by registration access through the communication network and the communication unit and authentication by the ID from the terminal device or other client system used by the member; Regarding the ID corresponding to the IP electrical device, the issue condition for determining success or failure for at least one of the situation or the position information stored in the member storage unit, and the IP electrical device when the issue condition is satisfied A command to issue a command, a command condition accepting means to accept the command,
A condition command storage unit for storing the issuing condition and the command in association with each other;
The success or failure of the issuing condition stored in the condition instruction storage unit is determined as needed, and when the condition is satisfied, the content of the instruction is displayed on the terminal device of the ID for the corresponding instruction, and a confirmation operation is received. Condition judgment issuing means for issuing the command to the IP electrical equipment,
The server system according to any one of claims 1 to 8, wherein the arithmetic control unit realizes the following. A history storage unit that receives a communication history from each terminal device and stores it in a predetermined history storage unit with respect to a communication destination member who has attempted communication, a communication unit, and communication success or failure;
Based on the communication history of the past predetermined period or the predetermined number of times accumulated in the history storage unit, the communication success rate is counted for each different communication means to the same communication destination member in order of high communication success rate. A success rate determination means for determining and storing the communication success rate or the higher order in a predetermined success rate storage unit;
Is realized by the arithmetic control unit,
When the distribution means distributes the distribution information indicating which communication means can be used to each communication destination to the terminal device, each communication means that can be used is stored in the success rate storage unit. The server system according to any one of claims 1 to 9, wherein the server systems are distributed in order of success rate. An operation unit for accepting operations;
A display for displaying information on the screen;
A communication unit for wirelessly or wiredly communicating with the outside via a communication network;
A plurality of types of communication tools for communicating with the outside via the communication unit;
For each communication partner, a communication destination storage unit that stores a communication destination address for each type of the communication tool,
An ID storage unit storing an ID for identifying the terminal device or a user thereof;
A computer control unit;
With
A situation transmitting unit that accepts selection from a plurality of options for a user situation through the operation unit, and transmits a notification of the selection content to the predetermined server system together with the ID stored in the ID storage unit;
Tool status transmission means for detecting activation and termination of each of the communication tools and transmitting a notification of the tool status including the contents thereof from the communication unit to the server system together with the ID stored in the ID storage unit When,
In response to a request operation to the operation unit or periodically, all or some of the terminal devices of the group registered in the server system are specified by a combination of a user status, a tool status, a communication tool, and a communication destination address. Information receiving means for receiving, from the server system, distribution information on which communication means can be used at that time among the communication means,
A distribution information storage unit that stores distribution information of the user status received by the information reception unit, the tool state, and the usable communication unit;
In response to an operation on the operation unit, information on the user status, tool status, and usable communication means stored in the distribution information storage unit is displayed on the display unit and usable communication is possible. A call control means for activating the communication tool based on the selected communication means and starting communication to the communication destination address by accepting selection of the means;
Is realized by the arithmetic control unit. Means for acquiring position information of the terminal device by GPS or the like,
The calculation control unit realizes a position transmission unit that transmits the acquired position information to a predetermined server system together with the ID stored in the ID storage unit,
The information receiving means receives the distribution information including position information of another terminal device from the server system and stores it in the distribution information storage unit,
Calculate the distance to each other member as needed from the position information stored in the distribution information storage unit, and compare with the reference distance stored in advance in memory. The terminal device according to claim 11, wherein the calculation control unit realizes an approach notification unit that displays whether the display is on the display unit. Operation accumulation means for accumulating the history of the communication means targeted for the outgoing operation in a predetermined operation history storage unit;
Each time a new communication means history is accumulated in the operation history storage unit, the latest three communication means stored as the history are collated with the previous operation history, and the same three consecutive communications. Detects a pair of means, and if there is a match, collates to what extent the fourth and subsequent histories match, and stores a set of three or more communication means within the matched range in a predetermined pattern Pattern detection means stored in the unit;
Each time a new communication means history is accumulated in the operation history storage unit, the latest two communication means sets stored as the history are set as each communication means set stored in the pattern storage unit. If there is a set that matches and matches, a pattern operation reproduction means that sequentially displays a call operation screen for each of the subsequent third communication means of the set; and
Is realized by the arithmetic control unit.   A communication system comprising a combination of the server system according to any one of claims 1 to 10 and the terminal device according to any one of claims 11 to 13 via a communication network. A communication unit that communicates with each terminal device or other client system used by a member of the group via a communication network after authentication;
A computer control unit;
In the control method of the server system comprising
The calculation control unit realizes a member storage unit, availability setting accepting unit, comparison storage unit, status update unit, status update unit, and distribution unit,
The member storage unit is associated with the ID of each terminal device constituting the group or its user, and the current user status and the tool state indicating whether or not the communication tool for each type provided in the terminal device is in use. , Each information is stored as status information,
For each ID, the availability setting accepting unit is identified by the type and destination address of the communication tool for the user situation stored in the member storage unit or for the combination of the user situation and the tool state. Execute the availability setting accepting process for accepting the setting of availability of the communication means by the communication unit,
Based on the setting of availability that is accepted by the availability setting accepting unit, the comparison storage unit associates the availability of each communication unit with respect to the user situation or the combination of the user situation and the tool state for each ID. Remember,
When the status update unit receives a notification of the selected content of the user status from the terminal, the selected content notified of the user status stored in the member storage unit corresponding to the ID included in the notification Execute the status update process to update by
When the status update unit receives notification of activation and termination of the communication tool from the terminal, the status update unit is notified of the tool status stored in the member storage unit corresponding to the ID included in the notification. Perform a status update process to update the tool status as to whether or not the communication tool is in use according to the notified start or end,
The distribution means reads the user status and tool status corresponding to all or part of the ID of the group from the member storage unit periodically or in response to an inquiry access from the terminal device, and refers to the control storage unit The communication means that can be used is identified, and distribution processing for distributing each piece of distribution information of the user status, the tool state, and which communication means can be used to the terminal device is performed.
And a server system control method. The server system control method according to claim 15,
The server system includes timer means for providing the current date and time,
The arithmetic control unit realizes a date and time condition accepting unit, a date and time condition storage unit, and a date and time monitoring change unit,
The date and time condition accepting means is at least one of a day of the week, a holiday, a time zone, or an elapsed time after changing to a specific user situation from the terminal device having the ID through the communication network and the communication unit. Based on the date and time condition based on this, and the date and time condition reception process that accepts the specification of which option the user status should be switched to when this date and time condition is met,
The date and time condition storage unit stores the date and time condition and the option to be switched in association with the ID based on the designation received in the date and time condition receiving process.
The date and time monitoring change means refers to the timer means and the date and time condition storage unit, and monitors and matches the date and time condition, and the corresponding user situation in the member storage unit corresponds to the date and time condition. To change to the option stored in the date and time condition storage unit, to execute date and time monitoring change processing,
The method of controlling a server system according to claim 15. The arithmetic control unit realizes a reservation receiving unit, a reservation storage unit, and a reservation execution unit,
The reservation receiving means selects one of the communication means that is not currently available in the distribution information from the terminal device having the ID via the communication network and the communication unit, and registers the communication reservation by the communication means. Execute the reservation acceptance process,
The reservation storage unit stores the ID of the terminal device as a transmission source and the selected communication means based on the received registration,
When the reservation execution unit monitors the availability of each registered communication unit stored in the reservation storage unit with reference to the member storage unit and the comparison storage unit, Execute a reservation execution process to display a transmission operation screen of a communication means related to the reservation;
17. The method for controlling a server system according to claim 15 or 16, wherein: Position reception means that the position receiving means realized by the arithmetic control unit receives the current position information of the terminal device from the terminal device having an ID as needed, and stores and updates the information in the member storage unit in association with the corresponding ID. Execute the process,
18. The server system according to claim 15, wherein, in the distribution process, the distribution unit distributes the position information stored in the member storage unit to the terminal device. Control method. The arithmetic control unit realizes a facility range storage unit and a facility specifying means,
The facility range storage unit stores in advance the facility information including the facility name of the facility and the range of the position coordinates in association with each other,
When the location information received from the terminal device is location coordinates, the facility identification means collates the range of each location coordinate stored in the facility range storage unit and identifies corresponding facility information if applicable, Executing facility identification processing to update the member storage unit as position information;
The method of controlling a server system according to claim 18. The arithmetic control unit realizes a position condition receiving unit, a position condition storage unit, and a position monitoring change unit,
The position condition accepting means, as a position condition, when the position information of the ID enters or exits the position coordinate range or the facility through the communication network and the communication unit from the terminal device having the ID, Execute position condition reception processing that accepts designation of which option to switch user status to,
The position condition storage unit stores the position condition and the option to be switched in correspondence with the ID for the reception,
The position monitoring change means monitors the success or failure of the position condition by referring to the position information stored in the member storage unit and each position condition stored in the position condition storage unit as needed, and Executing a position monitoring change process for changing a corresponding user situation in the member storage unit to an option stored in the position condition storage unit corresponding to the position condition;
20. The method for controlling a server system according to claim 18 or 19, The approach notification means realized by the arithmetic control unit is
The distance between each member is calculated as needed from the position information stored in the member storage unit, and compared with the reference distance stored in advance in the memory, and the terminal device of each member that is within the reference distance from other members The server system control according to any one of claims 18 to 20, wherein an approach notification process is executed to display which member is within the reference distance by transmitting approach notification information to the screen. Method. Which information stored in the member storage unit by the public acceptance means realized by the arithmetic control unit is authenticated by the communication network and the communication unit and the ID from the terminal device or other client system used by the member. Accepting the setting of whether or not to open the item to all or a part of the group and storing the setting contents in a predetermined disclosure setting storage unit,
The distribution unit distributes each information item stored in the member storage unit based on the setting content stored in the public setting storage unit in the distribution process. The server system control method according to any one of the above. The arithmetic control unit realizes a device registration receiving unit, a device storage unit, an operation state receiving unit, an inquiry response unit, an issuing condition receiving unit, a condition command storage unit, and a condition determination issuing unit,
The device registration accepting unit is configured to perform authentication for the IP electrical device having a function of connecting to the IP network through the communication network, the communication unit, and authentication by the ID from the terminal device or other client system used by the member. Execute device registration acceptance processing for accepting device registration associated with two or more IDs or groups,
The device storage unit stores an ID and an operating state associated with the device registration for the IP electrical device,
The operating state receiving means performs an operating state receiving process for receiving notification from the communication unit and storing it in the device storage unit, from the IP electrical device, about the operating state including activation or termination of the device itself,
The inquiry response means performs an inquiry response process for responding to the operation state in response to an inquiry from a terminal having a corresponding ID for the IP electrical device stored in the device storage unit,
The IP condition stored in the device storage unit by registration access through the communication network, the communication unit, and authentication by the ID from the terminal device or other client system used by the member. An issue condition for determining success or failure of the operating state of the device, and at least one of the situation or the position information stored in the member storage unit for the ID corresponding to the IP electrical device, and A command to issue a command to the IP electrical device when it is established,
The condition command storage unit stores the announcement condition and the command in association with each other,
The condition determination issuing means determines at any time whether or not the issuing condition stored in the condition instruction storage unit is successful, and when the condition is satisfied, displays the contents of the instruction on the terminal device of the ID and confirms the corresponding instruction. After accepting the operation, execute a condition judgment issuing process for issuing the instruction to the IP electrical equipment.
The method for controlling a server system according to any one of claims 15 to 22, wherein: The arithmetic control unit realizes a history storage unit and a success rate determination unit,
The history accumulating means performs a history accumulating process of receiving a communication history from each terminal device and accumulating it in the history storage unit with respect to a communication destination member who has attempted communication, a communication means, and the success or failure of the communication,
The success rate determination means counts communication success / failure for each different communication means to members of the same communication destination based on the communication history of the past predetermined period or the predetermined number of times accumulated in the history storage unit. Determine the order in which the communication success rate is high and store the communication success rate or the high order in a predetermined success rate storage unit, execute a success rate determination process,
When the distribution means distributes the distribution information indicating which communication means can be used to each communication destination in the distribution process to the terminal device, each usable communication means is stored in the success rate storage unit. 24. The server system control method according to any one of claims 15 to 23, wherein the distribution is performed in order from the highest communication success rate stored. An operation unit for accepting operations;
A display for displaying information on the screen;
A communication unit for wirelessly or wiredly communicating with the outside via a communication network;
A plurality of types of communication tools for communicating with the outside via the communication unit;
For each communication partner, a communication destination storage unit that stores a communication destination address for each type of the communication tool,
An ID storage unit storing an ID for identifying the terminal device or a user thereof;
A computer control unit;
In a method for controlling a terminal device comprising:
The arithmetic control unit realizes a status transmission unit, a tool status transmission unit, an information reception unit, a distribution information storage unit, and a transmission control unit,
The situation transmitting means receives a selection from a plurality of options for the user situation through the operation unit, and transmits a notification of the selection contents to a predetermined server system together with the ID stored in the ID storage unit. Execute the send process,
The tool status transmission means detects the activation and termination of each of the communication tools, and sends a notification of the tool status including the contents thereof from the communication unit to the server system together with the ID stored in the ID storage unit. Execute the tool status transmission process to send,
The information receiving means, in response to a request operation to the operation unit or periodically, for all or some of the terminal devices of the group registered in the server system, user status, tool status, communication tool, and communication destination An information reception process for receiving distribution information of which communication means can be used at that time among communication means specified by a combination of addresses from the server system through the communication unit;
The distribution information storage unit stores distribution information of the user status received in the information reception process, the tool status, and usable communication means,
In response to an operation on the operation unit, the transmission control unit displays information on the user status, tool state, and usable communication unit stored in the distribution information storage unit on the display unit. And, by accepting selection of usable communication means, the communication tool is started based on the selected communication means and communication to the communication destination address is started, and a call control process is executed.
A control method for a terminal device. Execute the process of acquiring the location information of the terminal device by GPS,
The arithmetic control unit realizes a position transmission unit and an approach notification unit,
The position transmitting means transmits the acquired position information together with the ID stored in the ID storage unit to a predetermined server system, and executes a position transmission process;
In the information reception process, the information receiving unit receives the distribution information including position information of another terminal device from the server system and stores the distribution information in the distribution information storage unit.
When the approach notification means calculates the distance to each other member from the position information stored in the distribution information storage unit as needed, and compares it with the reference distance stored in advance in memory, and is within the reference distance 26. The method of controlling a terminal device according to claim 25, further comprising: an approach notifying unit that displays on the display unit which member is within a reference distance. The arithmetic control unit realizes an operation accumulation unit, a pattern detection unit, and an operation reproduction unit,
The operation accumulation unit executes an operation accumulation process for accumulating the history of the communication unit that is the target of the transmission operation in a predetermined operation history storage unit,
Each time the pattern detection unit accumulates a new communication unit history in the operation history storage unit, the latest three communication unit sets stored as a history are collated with the previous operation history. Detects a set of three consecutive communication means, and if there is a match, collates to what extent the histories of the fourth and subsequent older ones match. A pattern detection process is performed to store the set in a predetermined pattern storage unit,
Each time the operation reproduction unit accumulates a new communication unit history in the operation history storage unit, the latest two communication unit sets stored as the history are stored in the pattern storage unit. If there is a pair that matches each pair of communication means and matches, execute an operation reproduction process that sequentially displays a transmission operation screen for each of the third and subsequent communication means of the set.
A control method for a terminal device.   A server system control method according to any one of claims 15 to 24 and a terminal device control method according to any one of claims 25 to 27 are combined via a communication network. Communication control method. An operation unit for accepting operations;
A display for displaying information on the screen;
A communication unit for wirelessly or wiredly communicating with the outside via a communication network;
A plurality of types of communication tools for communicating with the outside via the communication unit;
For each communication partner, a communication destination storage unit that stores a communication destination address for each type of the communication tool,
An ID storage unit storing an ID for identifying the terminal device or a user thereof;
A computer control unit;
In a control program for a terminal device comprising:
The program causes the arithmetic control unit to realize a status transmission unit, a tool state transmission unit, an information reception unit, a distribution information storage unit, and a transmission control unit.
The situation transmitting means accepts a selection from a plurality of options for the user situation through the operation unit, and sends a notification of the selection contents to the predetermined server system together with the ID stored in the ID storage unit. Execute the transmission process,
The tool status transmission means detects the activation and termination of each of the communication tools, and notifies the tool status including the contents from the communication unit to the server system together with the ID stored in the ID storage unit. Send the tool status transmission process,
In response to a request operation to the operation unit in the information receiving means or periodically, a user status, a tool status, a communication tool, and a communication destination for all or some terminal devices of a group registered in the server system An information reception process for receiving, from the server system, distribution information of which communication means can be used at that time among the communication means specified by the combination of addresses, through the communication unit;
The distribution information storage unit stores distribution information of the user status received in the information reception process, the tool status, and the usable communication means,
In response to an operation on the operation unit, the transmission control unit displays information on the user status, tool state, and usable communication unit stored in the distribution information storage unit on the display unit. In addition, by accepting selection of usable communication means, the communication tool is started based on the selected communication means and communication to the communication destination address is started.
A terminal device control program. A control program for a terminal device according to claim 29,
The process of acquiring the location information of the terminal device by GPS or the like is executed,
The calculation control unit realizes a position transmission unit and an approach notification unit,
Causing the position transmission means to perform a position transmission process of transmitting the acquired position information to a predetermined server system together with the ID stored in the ID storage unit;
In the information receiving process, the information receiving unit receives the distribution information including position information of another terminal device from the server system and stores the distribution information in the distribution information storage unit,
When the distance to the other members is calculated from the location information stored in the distribution information storage unit to the approach notification means as needed, and compared with the reference distance stored in advance in the memory, 30. The terminal device control program according to claim 29, further comprising: executing an approach notifying unit that displays on the display unit which member is within a reference distance. The arithmetic control unit realizes an operation accumulation unit, a pattern detection unit, and an operation reproduction unit,
Causing the operation accumulation means to execute an operation accumulation process for accumulating the history of the communication means that is the target of the transmission operation in a predetermined operation history storage unit;
Each time a new communication means history is accumulated in the operation history storage unit in the pattern detection means, the latest three communication means pairs stored as history are collated with the previous operation history. Detects a set of three consecutive communication means, and if there is a match, collates to what extent the histories of the fourth and subsequent older ones match. Store the set in a predetermined pattern storage unit, execute a pattern detection process,
Each time the new communication means history is accumulated in the operation history storage section, the latest two communication means sets stored as history are stored in the pattern storage section in the operation reproduction means. If there is a pair that matches each pair of communication means and matches, a call operation screen is displayed in order for each of the subsequent third and subsequent communication means of the set, and an operation reproduction process is executed.
A terminal device control program. In the server system according to any one of claims 1 to 9,
Provided with interface means for connecting to an external system, which is an external information processing system, to exchange information,
The distribution unit includes a second distribution unit that distributes all or part of the distribution information to the external system through the interface unit,
The arithmetic control unit realizes a communication list storage unit, an event control unit, a history storage unit, a history storage unit, an evaluation unit, the effectiveness storage unit, and a communication list correction unit,
The event control means includes
A receiving unit that receives event information from the external system via the interface means and includes parameters that specify one or more communications specified by a source member and a destination member;
The first time when the received event information is not stored in the communication list storage unit, the communication specified by the parameter is stored as a communication list in the communication list storage unit in association with the event information. From the next time the event information is stored in the communication list storage unit, the communication list corresponding to the event information is read from the communication list storage unit, and a read / write unit,
For each communication in the communication list received or read, by transmitting a command signal including at least the designation of the communication destination member to the terminal device of each designated transmission source member, the communication destination member or its communication means A terminal control unit for displaying a transmission operation screen of the communication tool;
With
The history storage means receives the communication history from each terminal device with respect to the order of communication from the source member according to the command signal, the tried communication destination member, the communication means, and the success or failure of the communication, and the history storage section In each event information,
The evaluation means, for each event information, based on the communication history accumulated in the history storage unit, the communication success rate for each combination of the transmission source and the communication destination, the number of trials until the communication is successful or these Or the combination of the transmission source and the communication destination and the communication success rate for each communication means, the number of trials until the communication succeeds, or the order thereof is stored in the validity storage unit as the validity. And
The list correction means determines the order of communication or communication means in the communication list stored in the communication list storage unit based on the effectiveness stored in the effectiveness storage unit. Modify the order to specify the communication method with the highest effectiveness even in the same communication,
A server system characterized by that.

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