JP2007200043A - Migration origin system, migration destination system and system/method/program for supporting number portability - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a number portability support system which can be used by making a contract only with either a migration origin carrier or a migration destination carrier. <P>SOLUTION: This number portability support system is provided with a migration source system 2 and a migration destination system 3. The migration origin system 2 is provided with a database access means 36 for accessing a user database 17 and a migration applicant information transmitting means 35 for extracting migration applicant information necessary for a migration destination carrier to conclude a contract with the migration candidate from the user information database 17, and for transmitting it to the migration destination system 3. The migration destination system 3 is provided with a migration applicant information receiving means 64 for receiving migration applicant information. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a technology for supporting the same-number transfer of telephones, and in particular, a telephone service user completes a contract procedure associated with the same-number transfer only by performing a procedure for either the transfer source system or the transfer destination system. The present invention relates to an information processing system.

In the mobile phone service, the same number transfer service that can change the telecommunications carrier receiving the service without changing the telephone number used by the user has already been implemented in the United States and the like. It is also expected to start in Japan in 2006.
In order for users to use the same number transfer service, (1) cancellation of the contract with the current telecommunications carrier (hereinafter referred to as "migration source carrier"), (2) telecommunications business that will start to use in the future It is necessary to carry out two procedures to conclude a contract with an operator (hereinafter referred to as “destination operator”). In order to carry out these contract procedures, it is necessary for the user to go to the respective distributors of the source company and the destination company and fill in information such as name and address on the documents, which is very complicated for the user. It has become a thing.

  Patent Document 1 discloses a wireless terminal system for alleviating the complexity of contract procedures with such a communication carrier. In this wireless terminal system, a user who makes a contract calls a center station using a wireless terminal. The authentication station authenticates this call based on the calling number notified from the wireless terminal, and connects the wireless terminal and the center station when the authentication is successful. The center station transmits an input form to the wireless terminal, and the user performs the procedure by filling in this form with predetermined information and transmitting it to the center station.

Japanese Patent Laid-Open No. 2002-44251

  However, the wireless terminal system described in Patent Document 1 is not intended for the same-number transition service, and does not consider cooperation between a plurality of communication carriers. Therefore, even if this system is applied to the same number migration service, there is a problem that the user has to perform the procedure for both the migration source company and the migration destination company.

  Therefore, the present invention provides a same-number migration support system or the like that allows a user to complete a contract procedure associated with the same-number migration by performing a contract procedure only for one of the migration-source business operator or the migration-destination business operator. The purpose is to do.

  The migration source system of the present invention extracts a database access means for accessing a user database and migration requester information necessary for the migration destination operator to conclude a contract with the migration applicant from the user information database. Transfer candidate information transmission means for transmitting to the destination system. (Claims 1 to 6).

According to the migration source system, the migration destination system can execute processing for concluding a service use contract with the migration applicant using the migration candidate information.
Therefore, the transfer applicant can complete the contract procedure accompanying the transfer of the same number only by performing the procedure for the transfer source system.

Based on the receiving means for receiving application information including information for identifying the applicant who wants to transfer, the authenticating means for verifying the legitimacy of the person who sent the application information, and the user information of the applicant for transfer An acceptance judgment means for judging whether or not the request is accepted, and the transfer applicant information transmission means is confirmed when the authenticity is confirmed by the authentication means and the acceptance judgment means judges that the hope is accepted. You may make it operate | move (Claim 2).
In this way, the transfer source system can confirm that the sender of the application information is the transfer requester himself / herself, and thus can prevent spoofing by a third party. If the transfer source business operator does not accept the transfer request from the transfer requester, the transfer requester information is not transmitted to the transfer destination system, so that unnecessary personal information can be prevented from being transmitted.

In the migration source system, the user information may include information related to a current contract condition between the user and the migration source operator (claim 3).
In this way, the acceptance determination means determines whether the current contract conditions between the transfer source operator and the transfer requester, for example, whether there is a special agreement to receive service from the transfer source operator for a certain period of time, etc. It is possible to determine whether or not to accept the transfer request in consideration.

In the migration source system, the user information may include information related to the fee payment performance of the user to the migration source business (claim 4).
In this way, the acceptance determination means can prevent the transfer request from being accepted, for example, when there is an unpaid fee for the transfer applicant or when there are frequent payment delays.

In the migration source system, the migration applicant information may include information related to the fee payment performance of the migration applicant to the migration source company (claim 5).
In this way, the transfer destination system can prevent the transfer request from being accepted, for example, when there is an unpaid fee for the transfer applicant or when there are frequent payment delays.

The migration source system includes conversion means for converting the data format of the transfer applicant information into a common format previously determined between the transfer source operator and the transfer destination operator, and the transfer applicant information transmission means is common. The transfer applicant information converted into the format may be transmitted (claim 6).
In this way, even when the format adopted by the migration source system and the format adopted by the migration destination system are different, the migration destination system can use the migration candidate information.

  The transfer destination system of the present invention includes transfer requester information receiving means for acquiring transfer requester information from the transfer source system (claims 7 to 10).

The transfer requester information contains information necessary for the transferee operator to enter into a contract with the transferee, so the transfer destination system uses that information to execute the contract conclusion process. be able to.
Therefore, according to the migration destination system, the migration applicant can complete the procedure associated with the same number migration without performing any procedure on the migration destination system.

In the migration destination system, a migration destination acceptance judgment means for judging whether or not to accept a request based on the migration candidate information, and a migration destination judgment result transmission means for sending a judgment result by the migration destination acceptance judgment means to the migration source system (Claim 8).
In this way, when the migration source system cannot accept the migration request due to the convenience of the migration destination operator, the migration source system can know that fact and perform necessary processing such as notifying the migration applicant. .

In the above migration destination system, it operates when the decision to accept the request is made by the migration destination acceptance judgment means, and exchanges among the three parties of the migration applicant, the migration source operator, and the migration destination operator at the same time of migration Temporary registration means for adding a contract establishment flag indicating that a necessary contract has been established to the transfer applicant information and storing it in the storage device may be provided.
In this way, it is possible to confirm that the person who has visited the store of the transfer destination company is the transfer requester by referring to the contract establishment flag when executing the same number transfer (claim 9). .

In the above migration destination system, the data format of the transfer requester information is the common format previously determined between the transfer source operator and the transfer destination operator, and the data format of the transfer requester information is unique to the transfer destination operator. There may be provided a migration destination conversion means for converting to a migration destination format that is the data format. (Claim 10).
In this way, even when the format adopted by the migration source system and the format adopted by the migration destination system are different, the migration destination system can use the migration candidate information.

The same-number migration support system of the present invention includes a migration source system and a migration destination system.
The migration source system extracts the database access means for accessing the user database, and the migration destination user information necessary for the migration destination operator to conclude a contract with the migration candidate from the user information database. The transfer destination system includes a transfer applicant information transmission unit for transmitting, and the transfer destination system includes a transfer candidate information reception unit for receiving the transfer requester information (claims 11 to 18).

According to the same shift support system, the transfer destination system can execute a process of using the transfer requester information to conclude a service use contract with the transfer requester.
Therefore, the transfer applicant can complete the contract procedure accompanying the transfer of the same number only by performing the procedure for the transfer source system.

  In the above-mentioned same-number migration support system, the migration source system includes a reception unit that receives application information including information for identifying a migration applicant, an authentication unit that verifies the validity of the person who transmitted the application information, and a migration applicant Receiving determination means for determining whether or not to accept the request based on the user information of the user, and the transfer applicant information transmitting means confirms the validity by the authentication means and accepts the hope by the acceptance determining means. The transfer destination system operates when the determination is made, and the transfer destination system determines whether or not to accept the request based on the transfer requester information, and the determination result by the transfer destination reception determination means A migration destination judgment result transmission means for transmitting to the system, and the migration source system makes a judgment that both the acceptance judgment means and the migration destination acceptance judgment means accept the request. Uses the information that the request is accepted, and the transfer applicant uses the information that the request is not accepted if at least one of the acceptance determination means and the transfer destination acceptance determination means does not accept the hope. You may make it provide the determination result transmission means transmitted to a terminal device (Claim 12).

In this way, the transfer source system can confirm that the sender of the application information is the transfer requester himself / herself, and thus can prevent spoofing by a third party. If the transfer source business operator does not accept the transfer request from the transfer requester, the transfer requester information is not transmitted to the transfer destination system, so that unnecessary personal information can be prevented from being transmitted.
Further, the migration source system can know the acceptance determination result of the migration destination system, and can notify the migration applicant of the determination result of the entire migration support system regarding acceptance of the migration request.

In the same-number migration support system, the application information may be transmitted from the migration destination system (claim 13).
If it does in this way, the transfer candidate can transmit application information to a transfer destination system.
Therefore, the transfer applicant can complete the contract procedure accompanying the transfer of the same number only by performing the procedure for the transfer destination system.

In the above-mentioned same-number migration support system, the migration-destination system operates when it is determined that the request is accepted by the migration-destination acceptance determination means. A migration destination user database that stores information on users who use the services of the migration destination operator by attaching to the migration applicant information a contract establishment flag indicating that a contract that needs to be exchanged between the three parties is established The temporary registration means to be stored in and the information that identifies the store visitor's store at the transfer destination company's store are included in the transfer destination user database and the acceptance flag is attached. Information indicating that the use stop processing should be performed on the terminal device used by the transfer applicant before the transfer while executing the use start processing of the terminal device used by the transferor after the transfer It may be provided with a migration execution unit that transmits (claim 14).
In this way, it is possible to confirm that the person who has visited the store of the transfer destination company is the transfer requester himself / herself by referring to the contract establishment flag when executing the same number transfer. In addition, it is possible to perform processing for a terminal necessary for the transition only when it is confirmed that the store visitor is the person who wishes to migrate.

In the same-number migration support system, the user information may include information related to the current contract conditions between the user and the migration source operator (claim 15).
In this way, the acceptance determination means considers the current contract conditions between the transfer source operator and the transfer requester, for example, whether there is a special contract to receive service from the transfer source operator for a certain period or more. To decide whether or not to accept hope.

In the above-mentioned same-number migration support system, the user information may include information related to the fee payment results for the user's migration source business (claim 16).
In this way, the acceptance determination means can prevent the transfer request from being accepted, for example, when there is an unpaid fee for the transfer applicant or when there are frequent payment delays.

In the above-mentioned same-number migration support system, the information regarding the payment payment result of the migration applicant to the migration source operator may be included in the migration applicant information (claim 17).
In this way, the transfer destination acceptance determination unit can prevent the transfer request from being accepted when, for example, there is an unpaid fee for the transfer applicant or when there are frequent payment delays.

In the above-mentioned same-number migration support system, the migration source system is provided with conversion means for converting the data format of the migration requester information into a common format determined in advance between the migration source operator and the migration destination operator. The transferer information transmission means transmits the transfer requester information converted into the common format, and the transfer destination system converts the transfer requester information data format into the transfer destination format that is the original data format of the transfer destination operator. You may make it provide a transfer destination conversion means (Claim 18).
In this way, even when the format adopted by the migration source system and the format adopted by the migration destination system are different, the migration destination system can use the migration candidate information.

  The same-number migration support method according to the present invention provides a user database in which user information, which is information related to a user who uses a telephone service of a migration source operator, is stored in association with information for identifying a user. Refers to the acceptance decision process for judging whether or not the source company accepts the request based on the user information of the applicant for the transfer, and the destination company contracts with the applicant for the transfer from the user information of the applicant for the transfer Extraction process for extracting transfer requester information, which is necessary information to connect, transfer destination acceptance determination process for determining whether or not the transfer destination company accepts the request based on the transfer requester information, and acceptance determination A contract that must be exchanged between the transfer requester, the transfer source operator, and the transfer destination operator when it is determined that the request is accepted in both the process and the transfer destination acceptance determination process. Is established Supporting Doban migration by the temporary registration step of storing in a storage device subjected to migration seeker information contract conclusion flag indicating that the (claim 19).

According to the above-mentioned same-number migration support method, since it has an acceptance judgment process and a migration destination acceptance judgment process, the migration source company and the migration destination company judge whether or not to accept the migration request according to their respective judgment criteria. Can do.
Also, in the migration destination determination process, the acceptability is determined based on the information extracted from the user database of the migration source judgment source, so that the migration applicant can perform the migration without performing any procedure on the migration destination system. Necessary procedures can be completed.

  The same number migration support program of the present invention is used in which user information, which is information related to a user who uses a telephone service of a migration source operator, is stored in a computer in association with information for identifying a user. The transfer destination company wants to transfer from the acceptance judgment function that judges whether the source company accepts the request based on the user information of the person who wants to migrate, and the user information of the person who wants to migrate An extraction function for extracting transfer requester information, which is necessary information for signing a contract with a transferee, and a transfer destination acceptance determination function for determining whether or not the transfer destination company accepts the request based on the transfer requester information, It operates when a decision to accept hope is made in both the acceptance judgment process and the transition destination acceptance judgment process, and is exchanged among the three parties of the transition applicant, the transition source company, and the transition destination company at the same number transition. Must contract to help Doban migration by executing the temporary registration function of storing in a storage device subjected to migration seeker information contract conclusion flag indicating that established (claim 20).

According to the above-mentioned same-number migration support program, since the acceptance judgment function and the migration destination acceptance judgment function are executed by the computer, the migration source business operator and the migration destination business operator judge whether or not they can accept the migration request according to their respective judgment criteria. be able to.
In addition, since the migration destination judgment function judges acceptance / rejection based on the information extracted from the migration source judgment source user database, the migration candidate can perform the migration without performing any procedure on the migration destination system. Necessary procedures can be completed.

According to the present invention, the migration destination system can execute processing for concluding a service use contract with the migration applicant using the migration candidate information.
Therefore, the transfer applicant can complete the contract procedure accompanying the transfer of the same number only by performing the procedure for the transfer source system.

Hereinafter, the configuration and operation of the same-number migration support system 1 according to an embodiment of the present invention will be described with reference to the drawings.
FIG. 1 is a block diagram showing the overall configuration of the same-number migration support system 1.
The same-number migration support system 1 includes a migration source system 2, a migration destination system 3, a migration source terminal 16 that can be wirelessly connected to the migration source system, and a migration destination terminal 26 that can be wirelessly connected to the migration destination system 3. The migration source system 2 and the migration destination system 3 can communicate via a network 4 such as the Internet.

  The migration source system 2 is a system managed by a migration source operator who is currently receiving a mobile phone communication service for a user who wishes to migrate the same number (hereinafter referred to as a “transition applicant”). A store terminal 10, a migration source call center server 11, a migration source customer management system 12, a migration source billing management system 13, a migration source same number migration server 14, and a migration source telephone network 15 are provided. The migration source customer management system 12 and the migration source billing management system 13 are collectively referred to as a user database 17.

The migration source dealer terminal 10 is a personal computer having a communication function, for example, and is installed in the dealer of the migration source company. When the user visits the store and performs a contract procedure using documents, the operator inputs information described in the documents to the migration source dealer terminal 10 and transmits the information to the migration source customer management system 12.
The transfer source call center server 11 accepts the same number transfer application from the transfer requester, determines whether or not it is possible to accept the transfer request, and if it is determined that it is possible, the transfer source same number transfer Information required for execution of contract processing by the migration destination system 3 extracted from the user information of the user who applied for the same number migration to the migration destination system 3 via the server 14 (hereinafter referred to as “migration wishee information”). ). Further, the migration source call center server 11 executes a use stop process of the migration source terminal 16 when the migration procedure is completed.

The migration source customer management system 12 is a database system that manages information (hereinafter referred to as “user information”) related to a user who is currently providing a service. In the migration source customer management system 12, personal information (for example, the user's name, user) is associated with information for identifying the user (for example, a user ID given to each user). And the contract conditions (for example, contract type, contract period, existence of various special contracts, etc.) of each user are stored. Further, in the migration source customer management system 12, a password input when the user performs various online procedures is stored in association with information for identifying the user.
The migration source billing management system 13 is a database system that manages billing information that is a part of user information. The Kawamoto billing management system 13 stores the service usage fee billing results, the payment results, etc. for the users in association with the information for identifying the users.
The migration source telephone network 15 is a mobile phone network provided with a base station, a network controller, and the like, and a user connects to the migration source system 2 through the migration source telephone network 15 and applies for the use of the same number migration service.

  The migration destination system 3 is a system managed by a migration destination operator who wants to receive services in the future after the user has migrated from the migration destination operator, a migration destination dealer terminal 20, a migration destination call center server 21, and a migration A pre-customer management system 22, a migration destination billing management system 23, a migration destination same number migration server 24, and a migration destination telephone network 25 are provided. The migration destination customer management system 22 and the migration destination billing management system 23 are collectively referred to as a migration destination database 27.

The transfer destination dealer terminal 20 is, for example, a personal computer having a communication function, and is installed in a dealer of the transfer destination company. When the user visits the store and performs a contract procedure using documents, the operator inputs information described in the documents to the transfer destination dealer terminal 20 and transmits the information to the transfer destination customer management system 22. When the user visits the transfer destination terminal 26 after receiving the contract procedure for the same number transfer, the operator uses the transfer destination store terminal 20 to access the transfer destination customer management system 22. Confirm that the procedure has been completed.
The transfer destination call center server 21 receives the transfer requester information from the transfer source system 2 via the transfer destination same number transfer server 24, determines whether or not it can be accepted, and determines that it can be accepted. In that case, temporary registration is executed. Further, the transfer destination call center server 21 transmits a determination result as to whether or not the transfer source system 2 can accept the transfer source system 2 via the transfer destination same number transfer server 24, and when the transfer procedure is completed, the transfer destination terminal 26 Execute use start processing.

The migration destination customer management system 22 is a database system that manages personal information and the like of users who are currently providing services to the migration destination operator.
The migration destination billing management system 23 is a database system that manages the service usage fee of the user whose service is currently provided by the migration destination operator and the payment results.
The migration destination telephone network 25 is a mobile telephone network including a base station, a network controller, and the like.

FIG. 2 is a functional block diagram of the migration source call center server 11.
The migration source call center server 11 is a server computer having a communication function with a CPU (Central Processing Unit), for example, and the CPU executes various programs such as an operating system, a device driver, and an application program. Realized.
The control means 31 controls each hardware of the migration source call center server 11 and controls the overall operation of the migration source call center server 11 by allocating a memory to a program executed by the CPU.
The storage unit 32 is configured by a storage device such as a RAM (Random Access Memory), for example, and temporarily stores information exchanged between the following units under the control of the control unit 31.

The database access means 36 issues a query to the migration source customer management system 12 and the migration source billing management system 13 to acquire user information of the applicant for migration.
The communication means 37 is constituted by a communication device such as an Ethernet (registered trademark) adapter, for example, and the transfer source call center server 11 is connected to the transfer source customer management system 12, the transfer source billing management system 13, and the transfer source same number transfer server 14. Send and receive information sent and received at.

  The transfer application accepting unit 33 acquires the transfer application information transmitted from the transfer source terminal 16 and transmits the execution result of the reservation process to the transfer source terminal 16. The transfer application receiving unit 33 is an example of a receiving unit and a determination result transmitting unit.

  The acceptance determination unit 34 authenticates the user who transmitted the transfer reservation based on the authentication information included in the transfer application information and the user information stored in the transfer source customer management system 12. The migration determination means 34 also acquires user information of the applicant for migration from the user database 17 and judges whether or not the migration request can be accepted.

The extraction means 35 extracts the transfer candidate information from the user information of the transfer requester. For example, if the user information includes a special agreement attached to the contract between the transfer source business operator and the transfer requester, if the transfer destination system does not use this information for contract processing, the extraction means No. 35 extracts information obtained by removing information related to the special contract from the user information as transfer requester information.
The transfer requester information includes information about the fees (payments, for example, call charges for the transfer month) that the transfer requester plans to pay to the transfer provider in the future. You may make it liquidate after transfer between. If this liquidation is performed by discounting the amount equivalent to the settlement amount from the consideration of the transfer destination terminal, it is possible to substitute for the “terminal incentive” that is generally performed.

  The use stop processing unit 38 executes use stop processing for the transfer source terminal 16 after the contract procedure for transfer is completed.

FIG. 3 is a functional block diagram of the migration source same number migration server 14.
The migration source same number migration server 14 is, for example, a server computer having a communication function with a CPU, and the following functions are realized by the CPU executing various programs such as an operating system, a device driver, and an application program. .
The control means 41 controls each hardware of the migration source same number migration server 14 and also executes the allocation of memory to a program executed by the CPU and controls the operation of the whole migration source same number migration server 11.
The storage means 42 is constituted by a storage device such as a RAM, for example, and temporarily stores information exchanged between the following means under the control of the control means 41.

  The communication unit 44 is configured by a communication device such as an Ethernet (registered trademark) adapter, for example, and performs transmission / reception of information exchanged between the migration source same number migration server 14 and the migration source call center server 11 and the migration destination system 3.

The conversion means 43 obtains the transfer candidate information acquired from the extraction means 35 of FIG. 2 and transmits it to the transfer destination system 3 from the original format adopted by the transfer source company between the transfer source company and the transfer destination company. To convert to a common format decided in advance. For example, the items included in the data, the type of each item (eg, distinction between integers, character strings, etc.), the data size of each item, and the like are determined in advance. Alternatively, a markup language such as XML (eXtensible Markup Language) may be used, and tag and schema definitions may be determined in advance.
The conversion unit 43 transmits the converted transfer applicant information to the transfer destination system 3 via the communication unit 44. That is, the conversion unit 43 is also an example of a transfer applicant information transmission unit.

FIG. 4 is a functional block diagram of the transfer destination call center server 21.
The transfer destination call center server 21 is, for example, a server computer having a communication function with a CPU, and the following functions are realized by the CPU executing various programs such as an operating system, a device driver, and an application program.
The control means 51 controls each hardware of the transfer destination call center server 21 and controls the operation of the entire transfer destination call center server 21 by executing allocation of memory to a program executed by the CPU.
The storage means 52 is constituted by a storage device such as a RAM, for example, and temporarily stores information exchanged between the following means under the control of the control means 51.

The database access unit 56 issues a query to the migration destination customer management system 22 and the migration destination billing management system 23 to acquire user information of the user of the migration destination operator. Further, the database access 56 means stores the transfer requester information received from the transfer source system 2 in the transfer destination database 27 when accepting the transfer request.
The communication means 57 is composed of a communication device such as an Ethernet (registered trademark) adapter, for example, and the transfer destination call center server 21 is connected to the transfer destination customer management system 22, the transfer destination billing management system 23, and the transfer destination same number transfer server 24. Send and receive information sent and received at.

  The transfer destination acceptance determination means 53 determines whether the transfer and the business operator can accept the user who has transmitted the transfer application based on the transfer applicant information received from the transfer source system 2.

  When it is determined that the transfer request is acceptable, the temporary registration unit 54 registers the transfer requester information in the transfer destination customer management system 22 together with a flag (acceptance flag) indicating that the contract process has been completed. Do.

  The use start processing means 55 executes use start processing of the transfer destination terminal 16 after the contract procedure for transfer is completed.

FIG. 5 is a functional block diagram of the migration destination same number migration server 24.
The migration destination same number migration server 24 is, for example, a server computer having a communication function with a CPU, and the following functions are realized by the CPU executing various programs such as an operating system, a device driver, and an application program. .
The control unit 61 controls each hardware of the migration destination same number migration server 24 and controls the operation of the whole migration destination same number migration server 24 by executing allocation of memory to a program executed by the CPU.
The storage means 62 is constituted by a storage device such as a RAM, for example, and temporarily stores information exchanged between the following means under the control of the control means 61.

  The communication means 64 is composed of a communication device such as an Ethernet (registered trademark) adapter, for example, and transmits and receives information exchanged between the migration destination same number migration server 24 and the migration destination call center server 21 and the migration source system 2.

  The transfer destination conversion unit 63 converts the format of transfer requester information received from the transfer source system 2 from the common format to the original format adopted by the transfer destination operator. The transfer destination conversion unit 63 passes the converted transfer applicant information to the transfer destination acceptance determination unit 53.

In this embodiment, each function of the migration source system 2 is realized by two computers, the migration source call center server 11 and the migration source same-number migration server 14, but the number of computers to be used is not limited. . Also, there is no limitation on how each function is distributed. For example, each of the above functions may be realized by appropriately distributing it to three or more computers, or all the functions may be realized by one computer.
Further, the physical location of the migration source database 17 may be anywhere as long as the migration source database 17 is arranged at a location accessible by the database access means.
The distribution method of each function and the location of the database are the same for the migration destination system.

Next, the operation of the same number migration support system 1 will be described.
FIG. 6 is a schematic sequence diagram showing an operation in which the same-number migration support system 1 processes the migration application transmitted from the user.
The migration source portable terminal 16 transmits the migration application information to the migration source call center server (S101).
The transfer source call center server 11 that has received the transfer application information confirms that the person who transmitted the transfer application is the transfer requester himself / herself, and refers to the transfer source database 17 to determine whether or not transfer is possible ( S102). If it is determined that the migration is possible, the migration source call center server 11 transmits the migration requester information extracted from the user information of the migration requester to the migration source same number migration server 14 (S103). This transfer applicant information is described in the original format of the transfer source company, and is not compatible with the format of the transfer destination company.
Receiving the transfer requester information, the transfer source same number transfer server 14 converts the transfer requester information into a common format and transmits it to the transfer destination same number transfer server 24 (S104).

The transfer destination same number transfer server 24 converts the received transfer requester information into the transfer destination operator's original format and transmits it to the transfer destination call center server 21 (S105).
The transfer destination call center terminal 21 determines whether or not it can be accepted based on the transfer candidate information (S106), and if it can be received, stores the transfer candidate information in the transfer destination database 27. Transitional provisional registration is performed (S107). After the temporary registration, the transfer destination call center terminal 21 transmits a preparation completion notification to the transfer destination same number transfer server 24 (S108). This notification reaches the migration source call center server 11 via the migration source same number migration server 14.
The migration source call center server 11 notifies the migration source terminal 16 of reservation completion (S109).

FIG. 7 is a schematic sequence diagram showing the operation of the same-number migration support system 1 when performing migration.
When the transfer applicant comes to the store of the transfer destination company, the store clerk operates the transfer destination store terminal 20 to access the transfer destination database 27 to confirm that provisional registration has been made (S111). ). Next, the store clerk confirms the identity by, for example, having the user present an identification card (S112). When the person has been verified that the provisional registration has been made, the store clerk operates the transfer destination store terminal 20 to transmit a transfer end notification to the transfer destination simultaneous transfer server 24 (S113).
The migration destination same number migration server 24 transfers the migration end notification to the migration destination call center server 24 and the migration source call center server 14 (S114).
The transfer destination call center server 24 performs a use start process for the transfer destination terminal 26 (S115), and the transfer source call center server 14 performs a use stop process for the transfer source terminal 16 (S116).

FIG. 8 is a flowchart showing the operation of the migration source system 2 when a migration application is received.
The communication means 37 of the migration source call center server 11 receives the migration application transmitted by the migration source terminal 16 (S121). The transfer application includes authentication information such as a user ID and a password.

The transfer application accepting unit 33 acquires authentication information from the communication unit 37, and performs identity verification based on this information (S122). This confirmation is determined to be a transfer application from the person himself / herself, for example, when the received password matches the password corresponding to the received user ID registered in the transfer source customer management system 12. When it is not possible to confirm that the sender of the transfer application is the transfer requester (No in S122), information indicating that the transfer cannot be accepted is transmitted to the transfer source terminal 16 (S130), and processing is performed. Exit.
If the identity is confirmed (Yes in S122), the transfer application accepting means 33 is used to select, for example, “I agree” or “I do not agree” with the terms and conditions of the same-numbered transfer. The file is transmitted to the transfer source terminal 16 as an HTML file with a radio button, and the transfer requester is asked to agree to the terms and conditions (S123). If the consent of the transfer applicant is not obtained (No in S123), the transfer application receiving means 33 transmits information indicating that transfer cannot be received to the transfer source terminal 16 (S130), and processing Exit.

  When consent to the terms and conditions is obtained (Yes in S123), the transfer application accepting means 33 refers to the user information stored in the user database 17 and transfers the transfer requester to the same number. It is determined whether or not it is possible (S124). As information used as a reference for this determination, for example, the current contract conditions of the transfer applicant stored in the transfer source customer management system 12 and the telephone charge of the transfer applicant stored in the transfer source billing management system 13 are included. Use payment results. Then, for example, it is determined that the current contract condition cannot be transferred when there is a special contract for using the service of the transfer source operator for a certain period and the period has not expired or there is an unpaid charge. If it is determined that the migration cannot be performed (No in S124), information indicating that the migration cannot be accepted is transmitted to the migration source terminal 16 (S130), and the process is terminated.

If it is determined that the migration is possible (Yes in S124), the extraction unit 35 extracts the migration candidate information to be transmitted from the migration source database 17 to the migration destination system 3 via the database access unit 36, The data is transmitted to the migration source same number migration server 14 (S125). The transfer candidate information extracted in this step is described in a format uniquely determined by the transfer source company.
The communication means 44 of the transfer source same number transfer server 14 receives the transfer requester information transmitted by the transfer source call center server 11. The conversion means 43 acquires the transfer candidate information from the communication means 44 and converts it into a common format (S126).
The conversion means 43 transmits the transfer applicant information converted into the common format to the transfer destination same number transfer server 24 via the communication means 44 (S127).

The communication means 37 of the transfer source same number transfer server 14 receives the determination result as to whether or not to accept the transfer request transmitted from the transfer destination system 3, and transfers it to the transfer source call center server 11 (S128).
The migration reservation accepting unit 33 of the migration source call center server transmits the determination result to the migration source terminal 16 via the communication unit 37 (S129). The determination result to be transmitted is information indicating that the request is accepted when it is determined that both the transfer source system 2 and the transfer destination system 3 accept the transfer request, and information indicating that the request is not received in other cases. When transmitting the determination result indicating that it is not accepted, the reason why it is determined that the migration support system 1 cannot accept the request or information indicating that the customer wants to go to the store and perform the procedure may be transmitted together.

FIG. 9 is a flowchart showing the operation of the transfer destination system 3 that has received the transfer candidate information from the transfer source system 2.
The communication means 64 of the transfer destination same number transfer server 24 receives the transfer candidate information (S141). This transfer applicant information is described in a common format.
The transfer destination conversion means 63 acquires transfer requester information from the communication means 64, converts it into the transfer destination operator's original format, and transmits it to the transfer source call center server 21 (S142).

  The transfer destination acceptance determination unit 53 determines whether or not it is possible to accept the transfer request based on the information included in the transfer applicant information (S143). If it is determined that acceptance is not possible (No in S143), the migration destination acceptance judgment unit 53 transmits a notification indicating that acceptance is impossible to the migration destination same number migration server 24, and migration destination same number migration is performed. The server 24 transfers this notification to the migration source same number migration server 14 and ends the process (S146).

  If it is determined that the request can be accepted (Yes in S143), the temporary registration means 54 registers the transfer requester information in the transfer destination customer management system 22 together with a flag indicating that the transfer is accepted, and the temporary registration processing is performed. Execute (S144). Then, the temporary registration unit 54 transmits a notification of accepting the migration to the migration destination same number migration server 44 via the communication unit 57, and the migration destination same number migration server 44 sends this notification to the migration source same number migration. The process is transferred to the server 14 and the process is terminated (S145).

In the same-number migration support system 1, the migration application may be transmitted to the migration destination call center server 21.
FIG. 10 is a sequence diagram showing the operation of the same-number migration support system 1 in such a case.
The migration source portable terminal 16 transmits a migration application to the migration destination call center server 21 (S101a). The transfer destination call center server 21 transfers the received transfer application to the transfer source call center server 11 (S102b). The operations after S102 are the same as those in FIG.

Next, the effect of the support system 1 after the same number will be described.
According to the same-number migration support system 1, the migration destination system 3 can execute processing for concluding a service use contract with the migration applicant using the migration candidate information received from the migration source system 2. it can.
Therefore, the transfer applicant can complete the contract procedure accompanying the transfer of the same number only by performing the procedure for the transfer source system 2. In addition, since the applicant can perform the procedure simply by transmitting the application information, it is not necessary to go to the store of the transfer source company. The transfer source business operator can also reduce the cost required for contract processing at the store.

Since the migration source system 2 includes the migration determination means 34, it is possible to confirm that the sender of the application information is the migration applicant himself / herself, and to prevent spoofing by a third party. If the transfer source system 2 does not accept the transfer request from the transfer requester, the transfer requester information is not transmitted to the transfer destination system 3, so that unnecessary personal information can be prevented from being transmitted.
Further, since the migration destination system 3 includes the migration destination acceptance judgment means 53 and transmits the judgment result to the migration source system 2, the migration source system 2 knows the acceptance judgment result of the migration destination system 3, and accepts the migration request. It is possible to notify the transfer applicant of the determination result of the transfer support system 1 as a whole.

  Since the transfer destination system 2 includes provisional registration means 54, the transfer destination company refers to the contract establishment flag when executing the same number transfer, and the transfer destination company is a person who wishes to transfer to the store of the transfer destination company. You can confirm that you are the person. Further, when the contract establishment flag can be confirmed, the migration source system 2 is notified to that effect, so that the terminal use stop process and use start process can be performed smoothly. In addition, when the transfer applicant visits the store, the waiting time can be shortened because the procedure is completed.

Since the user information stored in the migration source customer management system 12 includes information on the contract conditions, the acceptance determination means 34 determines the current contract conditions between the migration source business operator and the transfer applicant. For example, it is possible to determine whether or not to accept the request in consideration of the presence or absence of a special contract for receiving the service from the transfer source company for a certain period or more.
Since the user information stored in the migration source billing management system 13 includes billing information, the acceptance determination means 34 may, for example, include a case in which there is a fee that has not been paid to the transition applicant or a payment delay. If there are frequent occurrences, you can prevent them from accepting your transition. The transfer destination acceptance determination means 53 can make the same determination as the acceptance determination means 34.

  Since the migration source system 2 and the migration destination system 3 include the conversion unit 43 and the migration destination conversion unit 63, respectively, even if the format adopted by the migration source system 2 and the format adopted by the migration destination system 3 are different, The transfer destination system 3 can use transfer requester information.

1 is an overall view of a same-number migration support system according to a first embodiment of the present invention. It is a functional block diagram of a transfer origin call center server. It is a functional block diagram of the migration source same number migration server. It is a functional block diagram of a transfer destination call center server. It is a functional block diagram of a transfer destination same number transfer server. It is a sequence diagram which shows operation | movement of the same number transfer assistance system. It is a sequence diagram which shows operation | movement of the same number transfer assistance system. It is a flowchart which shows operation | movement of a transfer origin system. It is a flowchart which shows operation | movement of a transfer destination system. It is a sequence diagram which shows operation | movement of the same number transfer assistance system.

Explanation of symbols

1 migration support system 2 migration source system 3 migration destination system 10 migration source dealer terminal 11 migration source call center server 12 migration source customer management system 13 migration source billing management system 14 migration source same number migration server 15 migration source telephone network 16 Migration source terminal 17 Migration source database 20 Migration destination dealer terminal 21 Migration destination call center server 22 Migration destination customer management system 23 Migration destination billing management system 24 Migration destination same number migration server 25 Migration destination telephone network 26 Migration destination terminal 27 Migration destination database 33 Transfer application acceptance means 34 Acceptance determination means 35 Extraction means 36 Database access means 38 Use stop processing means 43 Conversion means 53 Transfer destination acceptance determination means 54 Temporary registration means 55 Use start processing means 56 Database access means 63 Transfer destination conversion means

Claims (20)

In the information processing system of the migration source operator that is a telecommunications carrier that provides services to those who wish to transfer the same number,
Database access means for accessing a user database in which user information relating to a user who uses the telephone service of the migration source operator is stored in association with information for identifying the user;
The transfer requester provides the transfer requester information necessary for the transfer destination operator, who is a telecommunications carrier who intends to receive a telephone service after the transfer of the same number, to make a contract with the transfer requester. A migration source system comprising: migration candidate information transmission means for extracting the migration candidate information from the user information and transmitting the migration applicant information to a migration destination system that is an information processing system of the migration destination operator . Receiving means for receiving application information including information for identifying the transfer applicant;
Authentication means for verifying the legitimacy of the person who sent the application information;
Receiving determination means for determining whether to accept the request based on the user information of the transfer applicant,
The transfer applicant information transmitting means operates when the authenticity is confirmed by the authenticating means and the acceptance judging means judges that the hope is accepted. The source system described.   The migration source system according to claim 2, wherein the user information includes information on a current contract condition between the user and the migration source business operator.   4. The migration source system according to claim 2, wherein the user information includes information related to a fee payment result of the user for the migration source business operator. 5.   The migration source system according to any one of claims 1 to 4, wherein the migration applicant information includes information related to a fee payment result of the migration applicant to the migration source business operator. A conversion means for converting the data format of the transfer requester information into a common format previously determined between the transfer source operator and the transfer destination operator;
6. The migration source system according to claim 1, wherein the migration applicant information transmission unit transmits the migration applicant information converted into the common format. In the information system of the transfer destination operator who is the communication operator who wants to receive the telephone service after the transfer of the same number,
The migration request necessary for the migration destination operator to make a contract with the migration applicant from the migration source system that is the information processing system of the migration source operator that is providing the service to the migration applicant A transfer destination system comprising transfer candidate information receiving means for receiving transfer person information. A transfer destination acceptance determination means for determining whether to accept the request based on the transfer requester information;
The migration destination system according to claim 7, further comprising a migration destination determination result transmission unit configured to transmit a determination result by the migration destination acceptance determination unit to the migration source system.   It operates when it is determined that the request is accepted by the transfer destination acceptance determination means, and is exchanged between the transfer requester, the transfer source operator, and the transfer destination operator when the same number is transferred. 9. The migration destination system according to claim 8, further comprising provisional registration means for attaching a contract establishment flag indicating that a necessary contract has been established to the migration applicant information and storing it in a storage device. The data format of the transfer applicant information is a common format previously decided between the transfer source operator and the transfer destination operator,
10. The transfer destination conversion means for converting the data format of the transfer requester information into a transfer destination format that is a data format unique to the transfer destination operator. The destination system described in. A migration source system that is an information processing system of a migration source operator that is a telecommunications carrier that provides a telephone service to a migration applicant who desires the same number transfer, and the migration candidate transfers the same number In the same migration support system with a migration destination system that is an information processing system of a migration destination operator that is a telecommunications carrier who intends to receive telephone service later,
The migration source system is
Database access means for accessing a user database in which user information relating to a user who uses the telephone service of the migration source operator is stored in association with information for identifying the user;
The migration destination company extracts the migration applicant information necessary for making a contract with the migration applicant from the user information of the migration applicant, and transmits the migration applicant information to the migration destination system A candidate information transmission means,
The migration destination system is
The same-number migration support system, comprising migration candidate information receiving means for receiving the migration applicant information from the migration source system. The migration source system is
Receiving means for receiving application information including information for identifying the transfer applicant;
Authentication means for verifying the legitimacy of the person who sent the application information;
Receiving determination means for determining whether to accept the request based on the user information of the transfer applicant,
The transfer applicant information transmission means operates when the authenticity is confirmed by the authentication means and the acceptance judgment means determines that the request is accepted,
The migration destination system is
A transfer destination acceptance determination means for determining whether to accept the request based on the transfer requester information;
A migration destination determination result transmission means for transmitting the determination result by the migration destination acceptance determination means to the migration source system;
The migration source system is
When both the acceptance determination means and the transfer destination acceptance determination means make a determination that the hope is accepted, information indicating that the hope is accepted is indicated by at least one of the acceptance determination means and the transfer destination acceptance determination means. And a determination result transmission means for transmitting information indicating that the request is not accepted to a terminal device used by the applicant who wishes to transfer if the determination is made that the request is not accepted. Item 12. The same-number migration support system according to Item 11.   13. The same-number migration support system according to claim 12, wherein the application information is transmitted from the migration destination system. The migration destination system is
It operates when it is determined that the request is accepted by the transfer destination acceptance determination means, and is exchanged between the transfer requester, the transfer source operator, and the transfer destination operator when the same number is transferred. Temporary registration stored in the transfer destination user database for storing information on the user who uses the service of the transfer destination operator with a contract establishment flag indicating that the required contract has been established attached to the transfer requester information Means,
It operates when information specifying the store visitor to the store of the transfer destination company is included in the transfer destination user database and an acceptance flag is attached, and the transfer requester is moved after the transfer A migration execution means for executing use start processing of a terminal device to be used and transmitting information indicating that use suspension processing should be performed to the terminal device used by the migration candidate before the migration to the migration source system The same-number migration support system according to claim 12 or 13, characterized by comprising:   The same-number migration support according to any one of claims 11 to 14, wherein the user information includes information on a current contract condition between the user and the migration source operator. Operator system.   The same-number migration support system according to any one of claims 11 to 15, wherein the user information includes information on a fee payment result of the user to the migration source business operator.   The same-number migration support system according to any one of claims 11 to 16, wherein the migration applicant information includes information on a fee payment result of the migration applicant to the migration source business operator. The migration source system is
A conversion means for converting the data format of the transfer requester information into a common format previously determined between the transfer source operator and the transfer destination operator;
The transfer applicant information transmission means transmits the transfer applicant information converted into the common format,
The migration destination system is
18. A transfer destination conversion unit that converts a data format of the transfer requester information into a transfer destination format that is a unique data format of the transfer destination operator. The same number migration support system described in 1. A transfer source system that is an information processing system of a transfer source operator that is a telecommunications carrier that provides a telephone service to a transfer applicant who desires the same number transfer, and the transfer requester calls after the transfer of the same number In the method of supporting the same number migration by linking with the migration destination system that is the information processing system of the migration destination operator that is the telecommunications carrier who is trying to receive the service,
Refer to a user database in which user information, which is information related to a user who uses the telephone service of the transfer source operator, is stored in association with information for specifying the user, and An acceptance determination step of determining whether or not the transfer source operator accepts the request based on the user information;
An extraction step of extracting migration applicant information, which is information necessary for the migration destination operator to make a contract with the migration applicant, from the user information of the migration applicant;
A destination acceptance determination step of determining whether or not the destination operator accepts the request based on the information of the applicant for the transition;
It operates when it is determined that the request is accepted in both the acceptance determination step and the transfer destination reception determination step, and the transfer requester, the transfer source operator, and the transfer destination operator at the time of the same number transfer. And a temporary registration step of adding a contract establishment flag indicating that a contract that needs to be exchanged between the applicants to the transfer applicant information is stored in a storage device. A transfer source system that is an information processing system of a transfer source operator that is a telecommunications carrier that provides a telephone service to a transfer applicant who desires the same number transfer, and the transfer requester calls after the transfer of the same number In a program that supports the same number migration by linking with the migration destination system that is the information processing system of the migration destination operator that is the carrier of the service
On the computer,
Refer to a user database in which user information, which is information related to a user who uses the telephone service of the transfer source operator, is stored in association with information for specifying the user, and An acceptance determination function for determining whether or not the migration source company accepts the request based on the user information;
An extraction function for extracting migration applicant information, which is information necessary for the migration destination operator to make a contract with the migration applicant, from the user information of the migration applicant;
A transfer destination acceptance determination function for determining whether or not the transfer destination company accepts the request based on the transfer requester information;
It operates when it is determined that the request is accepted in both the acceptance determination step and the transfer destination reception determination step, and the transfer requester, the transfer source operator, and the transfer destination operator at the time of the same number transfer. A shift support program having the same number for executing a temporary registration function in which a contract establishment flag indicating that a contract that needs to be exchanged is established is attached to the transfer applicant information and stored in a storage device.

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