JP2007199926A - Visit planning system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To cause a person in charge who is not necessarily familiar with a customer to determine more accurately whether or not the customer is at home and to visit the location of the customer without worrying about the customer. <P>SOLUTION: This visit planning system includes: a means for receiving a request from a terminal device on a network to present the identification information of a user using the terminal device and provide services related to a predetermined transaction; a means for searching a business history recording means recording a history of business with the user to see whether or not there is any business for which the location of the user should be visited, based on the identification information of the user; a determining means for determining the person in charge of visiting the location of the user, if there is business for which the location of the user should be visited; and a means for outputting instructions to the determined person in charge to visit the location of the user. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a technique for managing a visit schedule when a person in charge of external affairs visits a customer, such as a customer's home or workplace.

  In order for the person in charge to visit the customer to visit the customer efficiently, home confirmation of the customer is effective. On the other hand, there may be a case where it is necessary to make a plurality of visits when it is not possible to confirm at home accurately when visiting a customer.

  Therefore, in the external support system that supports the work of such a person in charge, a home confirmation function with high accuracy and reliability is required.

  On the other hand, when the customer can be confirmed at home, the sales representative in charge may be busy with other work and may not be able to visit the customer. In that case, there may be a case where it is not possible for a sales representative to visit a customer who usually has few contacts simply because the schedule of another sales representative is vacant. This is because, for example, when a salesperson who is not acquainted with a customer visits a customer in collecting money, there arises a problem that the customer feels uneasy.

Therefore, there is a case where it is difficult to plan a schedule for visiting a customer efficiently, because it is limited to schedule planning that only a person in charge of visiting the customer visits the customer. A proposal has been made to grasp the presence / absence of a delivery destination in a home delivery service and reflect it in the business (for example, see Patent Document 1).
JP-A-8-315029

  An object of the present invention is to provide a technique for allowing a person in charge who is not necessarily an acquaintance to visit a customer without anxiety of the customer after more accurately grasping the presence / absence at the customer's whereabouts.

  The present invention employs the following means in order to solve the above problems. That is, the present invention records from the terminal device on the network a means for accepting a request for service provision related to a predetermined transaction along with the presentation of the identification information of the user who uses the terminal device, and the business history of the user When there is a means for searching for the presence or absence of a business to visit the user's whereabouts based on the identification information of the user from the business history recording means, and a business to visit the user's whereabouts, A visit planning system comprising: a determination unit that determines a person in charge of visiting the user's residence; and a unit that outputs an instruction to the determined visitor to visit the user's residence. is there.

  According to the present invention, when a service provision request related to a predetermined transaction is received, the presence / absence of a business that should visit the user's residence is searched, and there is a business that should visit the user's residence. In this case, an instruction is output to the person in charge of the visit to visit the user's whereabouts, so that the person in charge of the visit can be made to catch when there is a high probability of being in that place.

Further, the present invention further comprises a person-in-charge schedule recording means for recording a schedule for each person in charge, wherein the work history recording means records a person in charge of the work to be visited for each user, The determination means is a person in charge of the work to visit the residence when the person in charge of the work to visit the residence can visit the user for the user who had the work to visit the residence. If the person in charge of the work that should visit the residence is not able to visit the user, the person's whereabouts from the person-in-charge schedule recording means are determined. It is also possible to select a temporary person who can visit.

  According to the present invention, when the person in charge who is to visit the residence cannot visit the user, the temporary person who can visit the user's residence is selected, so the visitor can be flexibly selected. Can be determined.

  Further, the present invention should be recognized in order to confirm the creditworthiness of the temporary staff when the temporary staff who can visit the user's whereabouts is selected from the staff schedule recording means. The credit information of the temporary staff is read out from the credit information recording means for recording the credit information of the temporary staff for each staff, and the temporary staff is read by the terminal device of the user who has received the service provision request. You may make it further provide the credit information provision means to display these credit information.

  According to the present invention, since the user's terminal device displays such temporary person's credit information that the user should recognize in order to confirm the creditworthiness of the temporary person, the user is temporarily Even when visiting, user distrust can be reduced.

  The credit information is preferably a facial photograph of the temporary person in charge. The user can recognize the temporary person in charge from the face photograph sent in advance. Further, the credit information providing means instructs the terminal device of the temporary person in charge to transmit image data including a photograph of the temporary person's clothing of the day, and receives the received image data as the terminal device of the user You may make it display on. The user can determine whether or not he / she is a temporary person who has been instructed to visit by the temporary person's clothes on the day.

  Further, the present invention may be a computer-executable program that causes a computer to realize any of the functions described above. Further, the present invention may be a computer-readable recording medium storing the above program. The present invention may also be a method in which a computer executes the above processing.

  According to the present invention, it is possible to make a person in charge who is not necessarily an acquaintance visit a customer without anxiety of the customer after grasping the presence / absence of the customer more accurately.

  Hereinafter, an information system according to the best mode for carrying out the present invention (hereinafter referred to as an embodiment) will be described with reference to the drawings. The configuration of the following embodiment is an exemplification, and the present invention is not limited to the configuration of the embodiment.

<Outline of the invention>
This information system makes it possible to conduct public relations activities that do not cause anxiety to the customer by confirming that the customer can visit when the customer is at home, and introducing a facial photograph of a salesperson who does not know him / her.

(A) Sales support and schedule management Generally, there is an existing sales support system that manages information such as employee sales activities, schedules, and customer information, and supports sales activities by presenting each employee's schedule and customer information. It is.

(B) Use of Internet Banking It is recommended that operations on the web related to money, such as Internet banking, be operated from a machine that is exclusively used by a customer, not a machine that is used by an unspecified number. In addition, ADSL which is always connected can be used only from a contracted telephone number. Based on the above, it is estimated that Internet banking is frequently used from customers' residences such as homes and own offices.

Therefore, the information system includes the following functions and database.
(1) Internet banking function (existing)
(2) Sales support / schedule management function (existing)
This is a function to plan and manage when the customer in charge should visit which customer.
(3) Revisit home confirmation function
(2) A customer who is a visitor planned in the “Sales Support / Schedule Management Function” but needs to revisit due to absence, etc. logs in to Internet banking (for example, website) and (( 2) From the function) When there is a sales person who can visit in the near future, it is a function that displays an inquiry at home (revisit).
(4) Visit adjustment function
(3) Once you have revisited with the “Revisit Destination Confirmation Function”, if the salesperson who can visit in the near future extracted in (2) is the salesperson in charge of the customer, revisit the salesperson terminal. To be notified. If it is not the customer sales representative, the face picture of the sales representative visiting on behalf of the customer is displayed on the Internet banking web screen where the customer is logged in.
(5) Sales support / schedule management database This database is used in (2). The database also stores salesperson face photo data.

  In addition, in order to further reduce the customer's anxiety in external activities dealing with money, such as collecting money by a visit other than the sales representative in charge, a password specified by the customer is set in the functions (3) and (4). -You may make it include notification processing to a visiting salesperson. In the case of a visit for collecting money, the collected money amount may be presented to the customer by (3) “revisit destination home confirmation function”.

<System configuration>
FIG. 1 shows the system configuration of the information system. As shown in FIG. 1, this information system includes a visit planning system 1 constructed on a computer such as a server, a customer terminal 2 that can communicate with the visit planning system 1 through a network 4, and a radio access network (not shown). And a salesperson terminal 3 that communicates with the visit planning system 1 through the network 4.

  The computer on which the visit planning system 1 is constructed includes a CPU (not shown), a memory, an input / output interface, an external storage device such as a hard disk connected to the input / output interface, a CD-ROM, a DVD, etc. connected to the input / output interface. A removable recording medium drive device, a communication interface connected to the input / output interface and accessing the network 4. Since the configuration of such a computer is widely known, its description is omitted.

However, this computer also provides a function as the visit planning system 1 by executing a computer program (hereinafter simply referred to as a program) loaded from the hard disk into the memory. In this program, in addition to the application program specific to the visit planning system 1, for example, a web server program that provides a website to another computer (customer terminal 2 etc.) on the network 4, a database is constructed on the computer, Middleware such as a database management program for managing data, and system programs such as an OS (operating system) for managing the hardware of the computer and managing execution of other programs such as middleware and applications.

  The computer on which the visit planning system 1 is constructed is not limited to one computer, and a plurality of computers may cooperate to provide the function of the visit planning system 1. For example, the web server program may be executed on a computer with an enhanced communication function, and the database management program may be executed on a computer equipped with a high-speed hard disk.

  As shown in FIG. 1, the visit planning system 1 includes an Internet bank providing unit 11, a visit necessity grasping unit 12, a salesperson schedule managing unit 13, a visit adjusting unit 14, and a credit information providing unit 15. Each of these means is realized as an application program on a computer or a program that provides a service on a website. The visit planning system 1 has a customer management database 16, a salesperson information database 17, and a salesperson schedule management database 18.

  Internet bank providing means 11 receives a login request from a customer on a predetermined website, authenticates the customer, deposits / withdraws service to / from bank account, remittance service from bank account, bank account balance inquiry service, etc. I will provide a.

  Visit necessity grasping means 12 (corresponding to means for searching for presence / absence of business to visit the user's whereabouts of the present invention) stores business records for customers who have logged in to the website of internet bank providing means 11. With reference to the customer management database 16 or the like, it is determined whether or not the salesperson needs to visit the customer.

  The salesperson schedule management means 13 searches the salesperson information database 17 etc. for information related to the salesperson who receives the visit schedule provided to the customer as information managed by the visit planning system 1.

  The visit adjustment means 14 (corresponding to a means for outputting an instruction to visit the user's whereabouts of the present invention) determines by the visit necessity grasping means 12 that the salesperson needs to visit the customer. If so, coordinate and determine the sales representative to visit that customer.

  The credit information providing means 15 provides credit information to the customer terminal 2 when the sales employee who is determined to visit the customer is not originally responsible for the customer. The credit information is, for example, a photograph of the salesperson's face, a photograph of the salesperson's clothes of the day, a secret word that is issued when the salesperson visits today.

  The customer terminal 2 is, for example, a personal computer. The customer terminal 2 also includes an unillustrated CPU, memory, input / output interface, an external storage device such as a hard disk connected to the input / output interface, and a removable recording medium such as a CD-ROM and DVD connected to the input / output interface. It has a drive device, a communication interface connected to the input / output interface and accessing the network 4, a display device, and input means for detecting a user operation and receiving an input from the user, for example, a keyboard, a mouse, and other pointing devices. Since the configuration of such a computer is widely known, its description is omitted.

  As shown in FIG. 1, the customer terminal 2 has Internet bank utilization means 21 that is a program for using the Internet bank providing means 11 of the visit planning system 1.

  The internet bank utilization means 21 manages, for example, data for accessing the internet bank provision means 11, customer IDs, and the like. The customer terminal 2 is not provided with the Internet bank utilization means 21, but is provided with a browser for displaying a website, and the Internet bank is provided by a service provided by the Internet bank provision means 11 (an application program that provides a service on the web). You may make it receive provision of service.

  As shown in FIG. 1, a plurality of customer terminals 2 are usually provided on the network 4. Therefore, in order to identify each customer terminal 2, symbols such as 2-1, 2-2 and the like are attached.

The salesperson terminal 3 is, for example, a computer such as a personal digital assistant (PDA), a mobile phone, a PHS (Personal Handyphone System), or the like. The sales representative terminal 3 also includes an unillustrated CPU, memory, input / output interface, external storage device such as a hard disk connected to the input / output interface, and removable recording medium drive device such as a memory card connected to the input / output interface. A communication interface connected to the input / output interface to access a wireless communication network (for example, a wireless LAN interface, an infrared communication interface, a communication unit for Bluetooth), a display device, an input unit that detects a user operation and receives an input from a user, for example A keyboard, a touch panel and other pointing devices, a digital camera unit, and the like. The salesperson terminal 3 may be provided with a storage device using a flash memory instead of the hard disk. Since the configuration of such a computer is widely known, its description is omitted.

  As shown in FIG. 1, the salesperson terminal 3 includes a photographing unit 31 that controls a digital camera and can photograph a salesperson's face photograph, clothes, and the like, and a schedule management unit 32 that supports the salesperson's schedule management. Yes. These means are realized as a program executed by the CPU.

  As shown in FIG. 1, the salesperson terminal 3 is usually provided for each salesperson. Therefore, in order to identify individual salesperson terminals 3, symbols such as 3-1, 3-2, etc. will be given.

<Data structure>
2 to 4 show the data structure of the database managed by the planned visitor planning system 1.

  FIG. 2 shows a structural example of the customer management database 16 (corresponding to the work history recording means of the present invention). The top row of the table shown in FIG. 2 is a title that clearly indicates the constituent elements of each record shown in the second and subsequent rows (the same applies to FIGS. 3 and 4). Accordingly, the customer management database 16 stores records in the second and subsequent rows in FIG.

  As shown in FIG. 2, each record of the customer management database 16 has various elements such as a user ID, name, address, sales representative ID, visit flag, external memorandum 1, external memorandum 2, and external memorandum 3. .

The user ID is information for uniquely identifying a customer in the planned visitor planning system 1. The user ID may be set by the planned visitor planning system 1 when the customer is registered in the planned visitor planning system 1. Further, for example, the user ID may be determined using the account number and branch number of the account provided by the customer in the financial institution.

  The sales representative ID is information for identifying a sales representative in charge of the customer. In the planned visitor planning system 1, the salesperson in charge of the customer is assumed to be acquainted with the customer. On the other hand, the sales staff other than the sales staff in charge of the customer are regarded as not familiar with the customer.

  The visit flag is a flag indicating whether or not it is currently necessary to visit the residence for the customer. The need to visit the residence corresponds to, for example, the case where the sales employee visited the customer last time, but the visit work to be performed on the customer was not completed due to absence or the like.

  The external memorandum 1, 2, 3,... Is a record of sales activities related to the customer recorded by the sales staff. You can record a certain number of external memorandums defined by the system. However, a variable number of records may be recorded by connecting records of external memorandums with pointers.

  FIG. 3 shows the data structure of the salesperson schedule management database 18 (corresponding to the person-in-charge schedule recording means of the present invention). The record of the salesperson schedule management database 18 includes elements of schedule information identified by a salesperson ID and a date / time zone. The salesperson ID is information for identifying the salesperson as described above, and for example, an employee number can be used.

  In FIG. 3, the schedule information has columns for morning and afternoon for each date. However, the schedule information may be defined in a finer time zone than the morning and afternoon categories. Moreover, you may make it define schedule information per day. If the schedule information is blank, it indicates that the salesperson's schedule is empty.

  FIG. 4 shows the data structure of the salesperson information database 17. Each record of the salesperson information database 18 has elements such as a salesperson ID, a salesperson terminal, a face photo file, and a name. The salesperson terminal stores the ID (for example, IP address) of the salesperson terminal 3 carried by the salesperson. The face photo file is a file name (path name) of a data file in which the face photo of the salesperson (corresponding to the credit information of the present invention) is recorded.

<Example of operation screen>
5 to 10 show examples of operation screens provided by the planned visitor planning system 1. These operation screens are transmitted to the customer terminal 2 or the salesperson terminal 3 as website images, and are displayed by browsers installed in the respective terminals.

  FIG. 5 is a screen example of a website that provides Internet banking of ABCD Shinkin Bank. In FIG. 5, a window for inquiring whether or not the salesperson in charge of the customer may visit the logged-in customer today is displayed with the title “notify the logged-in customer”. In this window, the planned visitor planning system 1 searches the customer management database 16 for the logged-in customer, and the visit flag is “necessary” and the salesperson in charge of the customer is in charge. Displayed when a visit is possible from the current schedule. When the customer selects “OK” or “NO”, the answer is transmitted from the customer terminal 2 to the planned visitor planning system 1.

  FIG. 6 shows another example of a website that provides Internet banking of ABCD Shinkin Bank. Also in FIG. 6, a window for inquiring whether or not a sales employee may visit a logged-in customer today is displayed with the title “Notify to logged-in customer”.

  However, in the case of FIG. 6, unlike FIG. 5, the customer management database 16 is searched for the logged-in customer and the visit flag is “necessary”, and the salesperson in charge of the customer This is displayed when the current schedule is not in a visitable state. If the salesperson in charge of the customer is not currently in a visitable state, the planned visitor planning system 1 selects a salesperson who can visit from the salesperson schedule management database 18.

  Therefore, since the sales person different from the sales person who normally visits visits the customer, the customer is inquired about selection of necessary credit information. That is, the prospective visitor planning system 1 requests the customer to select a necessary one from a face photograph, a secret word, and a photograph that understands today's clothes (corresponding to the credit information of the present invention). When the customer selects one or more, an answer is transmitted from the customer terminal 2 to the planned visitor planning system 1.

  FIG. 7 is a diagram illustrating an example of a “user information to be visited” screen transmitted to the sales staff. The “user information to be visited” is transmitted, for example, by e-mail from the planned visitor planning system 1 to the salesperson terminal 3 determined to visit the customer.

  As shown in FIG. 7, “user information to be visited” includes an instruction “to visit the next customer from now on”, a customer user ID, a customer name, an address, and a foreign relations history. Sales representatives can confirm that they have been collecting money with their customers based on their foreign affairs history, but the collection work has not been completed at the last visit.

  FIG. 8 is a diagram illustrating an example of a screen that displays a face photograph of a salesperson who has made a visit to a logged-in customer. The face photograph shown in FIG. 8 is displayed on the logged-in customer terminal 2 when the customer selects “face photograph” in response to the inquiry shown in FIG.

  FIG. 9 is a diagram illustrating another example of the “user information to be visited” screen transmitted to the sales staff. In FIG. 9, in addition to the information of FIG. 7, a password at the time of visit (speaking of a personal computer? GMV!) Is displayed. The secret word at the time of the visit is displayed on the customer terminal 2 that is logged in when the customer selects “a secret word (Speaking of a personal computer? GMV!)” In response to the inquiry in FIG.

  FIG. 10 is a diagram showing an example of a screen for displaying today's clothes of a salesperson who has made a visit to a logged-in customer. The photograph of FIG. 10 is displayed on the logged-in customer terminal 2 when the customer selects “a photograph that understands today's clothes” in response to the inquiry of FIG.

<Processing flow>
11 to 16 show a processing flow of a program executed in the planned visitor planning system 1. FIG. FIG. 11 is a main flowchart showing activation of the Internet bank provision process. The internet bank provision process starts with the activation of the computer on which the planned visitor planning system 1 is constructed, for example (S1).

  FIG. 12 is a flowchart showing details of the Internet bank provision process (S1 in FIG. 11). In the internet bank provision process, first, a login acceptance process is started (S2). As a result, the web site image for login is distributed from the web server to the customer terminal 2, and the planned visitor planning system 1 accepts a login request from the customer terminal 2.

Next, various banking functions are activated (S3). As a result, the computer in which the planned visitor planning system 1 is constructed, for example, in response to a request from the customer, for example, balance inquiry, deposit / withdrawal of ordinary deposits (regarding deposit / withdrawal processing between ordinary financial institutions and Internet bank accounts), Perform time deposits and withdrawals, transfers, etc.

  FIG. 13 shows details of the login acceptance process (the process activated in S2 of FIG. 12). In this process, first, the planned visitor planning system 1 receives information at the time of login from the customer terminal 2 (S21, the CPU of the planned visitor planning system 1 executing this process provides a service related to a predetermined transaction). Is equivalent to a means for accepting requests). Next, the planned visitor planning system 1 determines whether or not the user authentication of the customer has succeeded based on the information input from the customer terminal 2 (S22).

  If the user authentication of the customer is not successful, the planned visitor planning system 1 returns the control to S21. On the other hand, when the user authentication of the customer is successful, the planned visitor planning system 1 acquires information (for example, IP address) of the terminal and the authenticated user ID from the customer terminal 2 of the customer (S23). Thereafter, the customer management database 16 is accessed with the user ID. Next, the planned visitor planning system 1 starts a visit necessity grasping process (S24).

  FIG. 14 shows details of the visit necessity grasping process (S24 in FIG. 13). In this process, first, the planned visitor planning system 1 searches the customer management database 16 using the user ID as a key, and acquires the corresponding record of the customer (S241).

  Next, the planned visitor planning system 1 refers to the visit flag in the corresponding record, and determines whether or not the visit is necessary for the customer (S242, the CPU of the planned visitor planning system 1 executing this processing uses it). Equivalent to a search for the presence or absence of business that should visit the person's whereabouts). When the visit flag is unnecessary for the customer, the planned visitor planning system 1 ends the process. On the other hand, when the visit flag is necessary for the customer, the planned visitor planning system 1 executes the visit adjustment processing (S243, the CPU of the planned visitor planning system 1 executing this processing is the user's whereabouts). Equivalent to a means for outputting instructions to visit).

  FIG. 15 shows details of the visit adjustment process (S243 in FIG. 14). In this process, first, the planned visitor planning system 1 acquires the current date and time from the internal clock of the computer (S2430).

  Next, the planned visitor planning system 1 acquires the sales representative ID of the customer from the record of the customer management database 16. Then, the planned visitor planning system 1 searches the salesperson schedule management database 18 using the salesperson ID of the customer as a key, and acquires the corresponding record of the salesperson in charge (S2431).

  Then, the planned visitor planning system 1 refers to the schedule of the salesperson in charge, and determines whether or not the schedule of the salesperson in charge is vacant in the schedule of the date and time zone including the current date and time ( S2432).

  If the schedule of the salesperson in charge is not available, the prospective visitor planning system 1 searches the salesperson schedule management database 18, and the salesperson ID for which the schedule is available on the date and time zone including the current date and time. And the salesperson is determined to be a substitute salesperson (S2433).

  Next, the planned visitor planning system 1 notifies the customer terminal 2 of an inquiry as to whether or not a salesperson who is not in charge may visit from now on and what is required as credit information (see FIG. 6). ), And accepts the answer (S2434).

  Then, the planned visitor planning system 1 determines whether or not the answer is a visit OK (S2435). When the visit is not possible (answer of “NO”), the planned visitor planning system 1 ends the process.

  On the other hand, if the visit is possible (answer of “OK”), the planned visitor planning system 1 searches the customer management database using the user ID of the customer as a key, and records information (user information to be visited, figure 2) (S2436).

  Further, the planned visitor planning system 1 searches the salesperson information database using the representative salesperson ID as a key, and identifies the salesperson terminal 3 of the corresponding record. Then, the planned visitor planning system 1 notifies the salesperson terminal 3 of user information to be visited. (See S2437, FIG. 7).

  Further, the planned visitor planning system 1 searches the salesperson schedule management database 18 with the representative salesperson ID, and visits the customer of the user ID to the item corresponding to the current date and time of the corresponding record. The schedule is reflected (S2438). Further, the planned visitor planning system 1 executes a credit information provision process (S2439).

  On the other hand, when the schedule of the sales representative in charge of the customer is vacant in the determination of S2432, the planned visitor planning system 1 notifies the customer terminal 2 of an inquiry as to whether the sales representative in charge can visit from now on. (See FIG. 5), the answer is accepted (S243A).

  Then, the planned visitor planning system 1 determines whether or not the answer is a visit OK (S243B). When the visit is not possible (answer of “NO”), the planned visitor planning system 1 ends the process.

  On the other hand, if the visit is possible (answer of “OK”), the planned visitor planning system 1 searches the customer management database 16 using the user ID of the customer as a key, and information on the corresponding record (user information to be visited, (See FIG. 2) (S243C).

  Further, the planned visitor planning system 1 searches the salesperson information database 17 using the salesperson ID in charge as a key, and identifies the salesperson terminal 3 of the corresponding record. Then, the planned visitor planning system 1 notifies the salesperson terminal 3 of user information to be visited. (S243D, see FIG. 7).

  Further, the planned visitor planning system 1 searches the salesperson schedule management database 18 with the salesperson ID in charge, and schedules that the customer corresponding to the current date and time of the corresponding record visits the customer with that user ID. Is reflected (S243E).

  FIG. 16 shows details of the credit information providing process (S2439 in FIG. 15). In this process, first, the planned visitor planning system 1 refers to an answer to the credit information and determines whether or not the face photograph is checked (S100). If the face photo is checked, the prospective visitor planning system 1 searches the salesperson information database 17 using the agent salesperson ID as a key, obtains a face photo file of the corresponding record, and uses the customer terminal 2 as credit information. (S101, see FIG. 8).

Next, the planned visitor planning system 1 refers to the answer to the credit information and determines whether or not the secret word is checked (S102). If the password is checked, the planned visitor planning system 1 searches the sales staff information database 17 using the representative sales staff ID as a key, identifies the sales staff terminal 3 of the corresponding record, and notifies the password (S103). See Fig. 9)
Next, the prospective visitor planning system 1 refers to an answer to the credit information and determines whether or not a photograph showing today's clothes is checked (S102). When a photograph showing today's clothes is checked, the planned visitor planning system 1 searches the salesperson information database 17 using the representative salesperson ID as a key, and acquires the corresponding record of the salesperson. Then, the planned visitor planning system 1 identifies the salesperson terminal 3 of the salesperson, and gives an instruction to send an image after taking a picture (S105). Then, the planned visitor planning system 1 accepts the image and notifies the customer terminal 2 as credit information (S106, FIG. 10).

<Effect of embodiment>
As described above, according to the information system of the present embodiment, it is determined that the customer is at home when the customer logs in to the website providing the Internet bank service. With regard to services involving money transfer such as an Internet bank, a customer is likely to be using a specific customer terminal 2 such as a safe home. In addition, the customer is highly likely to use the service through a communication line with a contracted company such as ADSL. Therefore, it is possible to increase the possibility that the salesperson can visit the customer at home.

  On the other hand, the planned visitor planning system 1 provides credit information desired by the customer in advance when the customer sales representative other than the original sales staff in charge of the customer is visited. Therefore, from the customer's point of view, it is possible to reduce anxiety in the collection work, etc. by the visit by a sales representative other than the familiar sales representative.

  As a result, according to the present information system, it is easy to obtain an understanding from the customer regarding the visit of a customer sales representative other than the original sales staff in charge of the customer. Therefore, ultimately, it is possible to increase the possibility of visiting any salesperson when the customer is at home and improve the business efficiency of the salesperson.

<Modification>
In the above-described embodiment, the customer is assumed to be a customer visited by the sales staff. However, when the customer logs in from the customer terminal 2, the address of the customer terminal 2 may be obtained and the installation location of the customer terminal may be searched. The installation location of the customer terminal 2 may be recorded in the database for each address of the customer terminal 2. With such a configuration, it is possible to more flexibly specify a customer (for example, a workplace) and visit a sales employee.

<Computer-readable recording medium>
A program for causing a computer or other machine or device (hereinafter, a computer or the like) to realize any of the above functions can be recorded on a computer-readable recording medium. The function can be provided by causing a computer or the like to read and execute the program of the recording medium.

  Here, a computer-readable recording medium is a recording medium that stores information such as data and programs by electrical, magnetic, optical, mechanical, or chemical action and can be read from a computer or the like. Say. Examples of such a recording medium that can be removed from a computer or the like include a flexible disk, a magneto-optical disk, a CD-ROM, a CD-R / W, a DVD, a DAT, an 8 mm tape, and a memory card.

  In addition, as a recording medium fixed to a computer or the like, there are a hard disk, a ROM (read only memory), and the like.

<Others>
This embodiment includes the following aspects of the invention (hereinafter referred to as supplementary notes).
(Appendix 1)
Means for receiving a request for service provision related to a predetermined transaction together with presentation of identification information of a user who uses the terminal device from a terminal device on the network;
Means for searching for the presence / absence of a business to visit the user's whereabouts based on the identification information of the user, from the business history recording means for recording the business history with the user;
A determination means for determining a person in charge of visiting the user's whereabouts when there is a business to visit the user's whereabouts;
Means for outputting an instruction to visit the user's whereabouts to the determined visitor.
(Appendix 2)
It further comprises a person-in-charge schedule recording means for recording a schedule for each person in charge,
The work history recording means records a person in charge of the work to visit the residence for each user,
In the case where the person in charge of the work to visit the residence can visit the user for the user who has the work to visit the residence, the determination means is in charge of the work to visit the residence. If the person in charge of the work that should visit the residence is not able to visit the user, the person in charge of the person's schedule is recorded from the person-in-charge schedule recording means. The visit planning system according to appendix 1, which selects temporary staff who can visit the residence.
(Appendix 3)
Such a temporary charge that the user should recognize in order to confirm the creditworthiness of the temporary charge person when a temporary charge person who can currently visit the user's whereabouts is selected from the charge person schedule recording means The credit information of the temporary person in charge is read out from the credit information recording means that records the credit information of the person in charge for each person in charge, and the credit information of the temporary person in charge is displayed on the terminal device of the user who has received the service provision request. The visiting schedule planning system according to attachment 2, further comprising a credit information providing unit.
(Appendix 4)
The credit information providing means instructs the temporary staff terminal device to transmit image data including a photograph of the temporary staff's clothing of the day, and displays the received image data on the user terminal device. The planned visit planning system described in Appendix 3.
(Appendix 5)
Means for accepting a request for service provision related to a predetermined transaction together with presentation of identification information of a user who uses the terminal device, from a terminal device on the network to the computer;
Means for searching for the presence / absence of a business to visit the user's whereabouts based on the identification information of the user, from the business history recording means for recording the business history with the user;
A determination means for determining a person in charge of visiting the user's whereabouts when there is a business to visit the user's whereabouts;
A computer-executable program that causes the determined visitor to function as means for outputting an instruction to visit the user's residence.
(Appendix 6)
A step of receiving a request for service provision related to a predetermined transaction together with presentation of identification information of a user who uses the terminal device from a terminal device on the network;
From the work history recording means for recording the work history with the user, searching for the presence or absence of work to be visited the user's whereabouts based on the identification information of the user;
A determination step of determining a person in charge of visiting the user's whereabouts when there is a business to visit the user's whereabouts;
Outputting an instruction to visit the user's whereabouts to the determined visitor.

It is a system configuration figure of an information system concerning one embodiment of the present invention. It is a figure which shows the data structure example of a customer management database. It is a figure which shows the example of a data structure of a salesperson schedule management database. It is a figure which shows the example of a data structure of a salesperson information database. It is an example of a screen of a website that provides Internet banking of ABCD Shinkin Bank. It is another example of a website that provides Internet banking of ABCD Shinkin Bank. It is a figure which shows the example of the "user information which should be visited" screen transmitted to a sales employee. It is a figure which shows the example of a screen which displays the sales person's face photograph which will come to the customer who is logging in. It is a figure which shows the other example of the "user information to visit" screen transmitted to a sales employee. It is a figure which shows the example of a screen which displays today's clothes of the sales employee who will visit to the customer who is logging in. It is a main flowchart which shows starting of an internet bank provision process. It is a flowchart which shows the detail of an internet bank provision process. It is a flowchart which shows the detail of a login reception process. It is a flowchart which shows the detail of a visit necessity grasping | ascertainment process. It is a flowchart which shows the detail of a visit adjustment process. It is a flowchart which shows the detail of a credit information provision process.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Planned visitor planning system 2 Customer terminal 3 Salesperson terminal 11 Internet bank provision means 12 Visit necessity grasp means 13 Salesperson schedule management means 14 Visit adjustment means 15 Credit information provision means 16 Customer management database 17 Salesperson information database 18 Sales Member schedule management database 21 Internet bank using means 31 photographing means 32 schedule managing means

Claims (3)

Means for receiving a request for service provision related to a predetermined transaction together with presentation of identification information of a user who uses the terminal device from a terminal device on the network;
Means for searching for the presence / absence of a business to visit the user's whereabouts based on the identification information of the user, from the business history recording means for recording the business history with the user;
A determination means for determining a person in charge of visiting the user's whereabouts when there is a business to visit the user's whereabouts;
Means for outputting an instruction to visit the user's whereabouts to the determined visitor. It further comprises a person-in-charge schedule recording means for recording a schedule for each person in charge,
The work history recording means records a person in charge of the work to visit the residence for each user,
In the case where the person in charge of the work to visit the residence can visit the user for the user who has the work to visit the residence, the determination means is in charge of the work to visit the residence. If the person in charge of the work that should visit the residence is not able to visit the user, the person in charge of the person's schedule is recorded from the person-in-charge schedule recording means. The visit planning system according to claim 1, wherein a temporary person who can visit the residence is selected.   Such a temporary charge that the user should recognize in order to confirm the creditworthiness of the temporary charge person when a temporary charge person who can currently visit the user's whereabouts is selected from the charge person schedule recording means The credit information of the temporary person in charge is read out from the credit information recording means that records the credit information of the person in charge for each person in charge, and the credit information of the temporary person in charge is displayed on the terminal device of the user who has received the service provision request. The visiting schedule planning system according to claim 2, further comprising credit information providing means.

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