JP2007174373A - Sound recorder for telephone conversation on mobile phone, and method thereof and telephone conversation recording program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To surely log telephone conversation contents at low cost, by recording and storing telephone conversations made between mobile phones or a mobile phone and a fixed telephone under a centralized control. <P>SOLUTION: A telephone conversation recording server device is equipped with a called telephone number acquisition section (42) which acquires a called telephone number that a calling mobile phone should dial, by referring to a connection table (35) storing temporary correspondence between the telephone number of the calling mobile telephone and a called telephone number retrieved, based on the caller's telephone number and selectively input, in response to an incoming call, a bridge control section (43) which dials the acquired called telephone number and bridges a telephone call between the calling mobile phone and called telephone, and a telephone conversation recording section (44) which records and stores the bridged telephone conversation. The calling mobile phone (1) automatically dials a telephone number addressed to an incoming call control section, in place of the called telephone number selectively input on the calling mobile phone. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a call recording device on a mobile phone, a method thereof, and a call recording program. In more detail, calls made between mobile phones or between mobile phones and landlines are recorded and stored by centralized management, so that call contents can be logged reliably and at low cost, and recorded and stored calls. TECHNICAL FIELD OF THE INVENTION

  Conventionally, for example, voices related to commodity transactions such as stocks between sales representatives such as securities companies and their customers, between fixed telephones, or between a mobile phone of a customer and a fixed telephone of a sales representative Calls are required to be recorded and stored by a call recording server on the securities company side. This recorded and stored voice call data must be stored and retrieved after dealings with merchandise to respond to customer complaints or for audit purposes. FIG. 13 shows an example of this type of call recording system. A sales representative or the like who is present in the premises 135 of a securities company, etc., transmits from the fixed telephones 1355a and 1355b on the premises to the customer's telephone 133 via a public switched telephone network (PSTN) 131. Or receive a call. Since voice calls are concentrated on the PBX 1352 of the premises 135 and distributed to the sales representatives' fixed telephones 1355a, 1355b,... The securities company can easily record and store calls.

Patent Document 1 determines that a proxy response has been made by monitoring a connection notification within a group after requesting an exchange notification to a predetermined private telephone in this type of call recording system. Even if a user who has not installed a call recording system makes a proxy response by making a request to synthesize a voice channel to the exchange and storing the call recording data of the call contents by proxy response in the local computer. A system capable of recording a call and storing call recording data simply by making a call is disclosed.
JP 2003-46646 A

  By the way, the use of mobile phones by sales representatives is far superior in terms of the speed of transactions compared to the use of landline phones inside the company. In the field of highly demanded commodity trading, it is rapidly spreading.

  However, incoming / outgoing calls between mobile phones are both radio signals from the source mobile phone to the nearest mobile phone base station and from the destination mobile phone to the nearest mobile phone base station. Therefore, the voice call is not concentrated on the exchange on the premises of the securities company and the securities company cannot record the call. On the other hand, mobile phone base stations are connected to communication carrier exchanges by wire, but communication recording on the communication carrier or provider side is a duty of confidentiality of communication prescribed by the Telecommunications Business Law or the Radio Law. It is forbidden to conflict. This situation does not change even when the landline is used only on the customer side, since it is the securities company that should record the call.

  In addition, a mobile phone having a call recording function is known, but in order to record only a call related to product transactions using the call recording function of this mobile phone, a complicated manual operation of a sales person is inevitable, For this reason, there is an inconvenience that call recording cannot be guaranteed once a salesperson's negligence or intentional erroneous operation, a mobile phone failure, or loss occurs.

  The present invention has been made in view of the above problems, and its purpose is to record and store calls made between mobile phones or between a mobile phone and a fixed phone by centralized management, thereby logging the content of the call. An object of the present invention is to provide a call recording device on a mobile phone, a method thereof, and a call recording program, which can be realized reliably and at low cost, and can facilitate the search of recorded calls.

  Another object of the present invention is to realize recording and storage by centralized management in a simple and low-cost manner for calls made between a large number of remote commercial landlines and mobile phones or landlines. An object of the present invention is to provide a call recording device, a method and a call recording program on a mobile phone.

  The principle of the present invention is to provide a bridge server for bridging a call between mobile phones or between a mobile phone and a fixed phone, and make a call to the bridge server from a source mobile phone and By making a call to a telephone or a fixed telephone, a call between the caller mobile phone and the call receiver is bridged.

  The destination mobile phone is searched for a destination desired to make a call. In this case, preferably, the destination telephone number (customer phone number) corresponding to the destination name is stored in a storage device in the source mobile phone. For example, a mobile phone server that centrally manages a telephone number book is stored, and the phone number book is stored in the server. First, a caller phone is connected to the mobile phone server to search for a destination telephone number. May be configured to. Since the other party's telephone number is not held in the caller mobile phone, it is possible to effectively prevent a lost call recording opportunity in the bridge server by directly calling the other party's telephone number. By referring to a table indicating a connection state between a specific caller telephone number managed in the mobile phone server, for example, and the telephone number of the other party searched from the caller telephone number, the bridge server The server can recognize the destination telephone number to which calls from a particular source telephone number should be bridged.

  Alternatively, the telephone number book is stored in the storage device in the source mobile phone, the searched destination telephone number is notified to the bridge server, and the bridge server calls the notified destination telephone number. It may be configured.

  Preferably, a call from the source mobile phone to the bridge server, a call from the bridge server to the destination phone, and a bridge between the source mobile phone and the destination phone are used by the source mobile phone. This is automatically realized in the call recording system according to the present invention without the user being aware of it. In other words, since the screen interface and operation interface similar to those used when using a conventional landline phone are provided to the user of the source mobile phone, it appears as if the call is made directly to the desired customer, and There is no need to be aware of connection processing and bridge processing.

  According to an aspect of the present invention, an incoming call control unit that receives an incoming call from a caller mobile phone, a telephone number of the caller mobile phone, and a telephone number that is searched and selected and input in response to the incoming call A destination telephone number acquisition unit for acquiring a destination telephone number to which the caller mobile phone should make a call by referring to a connection table that stores a temporary correspondence with the telephone number of the destination, and the acquired partner A call control unit for calling a destination telephone number; a bridge control unit for bridging a call between the caller mobile phone and the destination phone; and between the bridged caller mobile phone and the destination phone. A call recording unit for recording and storing calls, and from the source mobile phone, a telephone number addressed to the incoming call control unit instead of the destination telephone number selected and input on the source mobile phone Automatic call Call recording server device is provided which is characterized in that.

  The destination telephone number is stored and held only in a mobile phone server connected to the caller mobile phone via a data communication network, and the caller mobile phone has a function of referring to the destination phone number to the server. May be provided.

  The telephone number addressed to the incoming call control unit may be notified from the mobile phone server to the caller mobile phone and automatically called from the caller mobile phone.

  The caller mobile phone may be able to make a call only to the telephone number addressed to the incoming call control unit.

  In the caller mobile phone, the mobile phone number may be private.

  According to another aspect of the present invention, the step of accepting an incoming call from a caller mobile phone, and the telephone number of the caller mobile phone and the phone number searched and selected in response to the incoming call By referring to a connection table that stores temporary correspondence with the telephone number of the other party, a step of obtaining the other party telephone number to which the calling source mobile phone should make a call, and making a call to the obtained destination telephone number Bridging a call between the source mobile phone and the destination phone, and recording and storing a call between the bridged source mobile phone and the destination phone, The call from the source mobile phone is automatically called to the telephone number addressed to the incoming call control unit instead of the telephone number of the other party selected and input on the source mobile phone Call recording method for executing sound processing on the computer is provided.

      According to another aspect of the present invention, there is provided a call recording program for causing a computer to execute a call recording process, the program comprising: an incoming call control process for receiving an incoming call from a source mobile phone; In response to an incoming call, by referring to a connection table that stores a temporary correspondence between the telephone number of the source mobile phone and the telephone number of the destination that is selected from the telephone number and selected and input, A destination telephone number acquisition process for acquiring a destination telephone number to be called by the original mobile phone, a call control process for calling the acquired destination telephone number, and between the source mobile phone and the destination telephone A process including a bridge control process for bridging a telephone call and a call recording process for recording and storing a call between the bridged source mobile phone and the destination telephone. The calling mobile phone is automatically called to the telephone number addressed to the incoming call control unit instead of the telephone number of the other party selected and input on the calling mobile phone. A call recording program is provided.

  According to the present invention, it is guaranteed that calls made between mobile phones or between a mobile phone and a fixed phone are recorded and stored by central management. Therefore, the logging of the call contents can be realized reliably and at low cost, and the search of the recorded and accumulated calls can be facilitated.

  Therefore, since calls made on mobile phones, especially commercial calls, can be recorded reliably and at low cost, call recordings that are comparable to fixed phones while enjoying the speed and convenience of mobile phones in commerce. The advantage that the function is realized is obtained.

  Embodiments of the present invention will be described below with reference to the drawings.

<Configuration of this embodiment>
FIG. 1 is a configuration example of a call recording system including a person-in-charge cellular phone 1, a customer phone (a fixed phone 2a and / or a cellular phone 2b), a cellular phone server 3 and a bridge server 4 according to an embodiment of the present invention. Indicates.

  The person-in-charge mobile phone 1 is connected to the mobile phone server 3 through a mobile phone network and a data communication network such as the Internet, and is connected to the bridge server 4 through a mobile phone network and a public switched telephone network such as PSTN 7. Is done. The public telephone exchange line network such as PSTN 7 may be connected to the bridge server 4 via, for example, an arbitrary line of the ISDN network (INS 1500 or the like) and an exchange such as PBX.

  Preferably, the telephone number of the person in charge mobile phone 1 to be lent or transferred to the sales representative is not disclosed to the sales representative in charge of the mobile phone. In the person-in-charge mobile phone 1, for example, by locking the key operation for inquiring about the own phone number, it is possible to make the own mobile phone number private.

  The customer phone may be a fixed phone 2a or a mobile phone 2b. Hereinafter, a case where the customer phone is the fixed phone 2a is taken as an example. The customer telephone 2a is connected to the bridge server 4. At this time, for example, if the customer telephone 2a is connected to the bridge server 4 through the optical telephone network 8 or the IP telephone network, the outgoing call is made from the customer telephone 2a in a remote place. Sometimes there are billing benefits.

  The mobile phone server 3 manages a telephone number database 31 that records mobile phone numbers and fixed phone numbers of users including sales representatives and customers, and temporary correspondence between the person in charge mobile phone 1 and the customer phone 2. Responds to a connection table management unit 32 that controls writing, updating, and referencing to the connection table 35, and a personal authentication request for the person in charge from the person-in-charge mobile phone 1 and a request for a customer telephone number search process using the customer name as a search key. An inquiry response unit 33 and a database input / output control unit 34 that controls data input / output to the telephone number database 31 in response to requests from the connection table management unit 32 and the inquiry response unit 33 are provided.

  FIG. 2 shows an example of a detailed configuration of the telephone number database 31. The telephone number database 31 is configured as an external storage device of the mobile phone server 3 and includes a person-in-charge database 311 and a customer database 313. The person-in-charge database 311 stores and stores a record that includes at least a person-in-charge code, a password, and a mobile phone number of the person in charge for uniquely identifying a sales person. The customer database 313 accumulates and stores a record that includes at least a customer's name or name and the customer's telephone number.

  FIG. 3 shows an example of a detailed configuration of the connection table 35. The connection table 35 is configured on a temporary internal storage of the mobile phone server 3, such as a RAM or a cache memory, and may be written as backup data to an external storage device as necessary. The connection table 35 stores at least a pair of a mobile phone number of a person in charge who has transmitted a request for searching for a customer name to the mobile server 3 and a telephone number of the customer searched by the person in charge as one record. The mobile phone number of the salesperson who transmitted the search request for the customer name can be acquired by the mobile phone server 3 using, for example, a known caller ID notification function.

  Returning to FIG. 1, the bridge server 4 directly or directly accesses the connection table 35 of the mobile phone server 3 according to a call from the bridge server control unit 41 that calls and controls each function of the bridge server 4 and the person in charge mobile phone 1. A connection destination inquiry unit 42 that searches through the mobile phone server 3 and searches for a customer phone number that makes a pair with the mobile phone number of the person in charge, and makes a call to the searched customer phone number. For example, by identifying session information on the SIP, the bridge connection unit 43 that bridges the connection of the call channel with the customer phone 2a and the person in charge mobile phone 1 and the customer phone 2a are filtered as necessary. In response to a call recording unit 44 stored and stored in the call recording database 47 and a call from a customer telephone 2, a search request for a sales representative who desires a call is entered. The telephone number of the person in charge mobile phone 1 corresponding to the inputted sales representative identifier is searched for, for example, the person in charge database 311 directly or via the mobile phone server 3, and the telephone number searched. A voice response unit 45 for making a call request to the person-in-charge mobile phone 1 and a call recording database 47, which is an external storage device for accumulating and storing calls between the person-in-charge mobile phone 1 and the customer phone 2a. The call recording database 47 may preferably obtain a backup of a stored call by duplicating hard disks or using a removable hard disk. In addition, the data may be compressed and stored using a known audio compression method such as GSM (Global System for Mobile communication) as necessary. Calls stored in the call recording database 47 can be arbitrarily retrieved from a management terminal (not shown) such as a personal computer connected to the bridge server 4.

  The bridge server 4 may further be connected to a fixed telephone 51 installed in a local booth 5 provided in a store of an industry other than the company to which the sales representative belongs, such as a bank store. The fixed telephone 51 is provided with the same screen interface and operation interface as the person-in-charge cellular phone 1, and if the sales person makes a call from the fixed telephone 51 to the desired customer phone 2, the bridge server 4 similarly The call recording database 47 can record and store calls between the fixed telephone 51 and the customer telephone 2a.

  The mobile phone server 3 and the bridge server 4 are connected to each other via a network such as the Internet. Alternatively, the functions of the cellular phone server 3 and the bridge server 4 in FIG. 1 may be integrated and implemented in one server computer.

<Control Flow and Processing Procedure of Call Recording System According to this Embodiment>
FIG. 4 shows an example of a control flow of the call recording system according to the present embodiment when a call is made from the mobile phone 1 of the sales representative to the customer phone 2. By being operated by the sales representative, the person in charge mobile phone 1 connects to a predetermined mobile phone server 3 via a data communication network such as the Internet (step S11). The mobile phone server 3 outputs a login / password input screen for personal authentication of the sales representative on the display of the person in charge mobile phone 1.

  FIG. 5 shows an example of a display screen output on the display of the business operator mobile phone 1 in step S13. This display screen and the other display screens shown in the present embodiment are created in a description language such as CompactHTML or HTML, and may be output from the mobile phone server 3, or created in a language such as Java (registered trademark). It may be output on the mobile phone 1 by an application. In FIG. 5, the sales representative inputs the login ID 501 and the password 503 given to him, and selects and presses the login button 505 (FIG. 6). Returning to FIG. 4, the input login ID 501 and password 503 are transmitted to the cellular phone server 3 (step S13). The inquiry response unit 33 of the cellular phone server 3 refers to the person-in-charge database 311 and determines whether the input login ID 501 and password 503 are already registered, thereby performing personal authentication of the sales person. When this personal authentication is successful, the inquiry response unit 33 of the mobile phone server 3 displays a screen for searching the telephone number of the customer phone 2a on the display of the person-in-charge mobile phone 1 based on the customer name or name. Display output. FIG. 7 shows an example of a customer search screen displayed on the display of the person-in-charge mobile phone 1. In FIG. 7, the sales representative inputs all or part of the name or name of the customer who wants to make a call in the search keyword 701 field, and selects and presses the “Search” button 703a (FIG. 8). If the search keyword is entered incorrectly or if another operation is desired, the “return” button 703b is selected and pressed. The input search keyword 701 is transmitted to the mobile phone server 3 (step S15). The inquiry response unit 33 of the mobile phone server 3 refers to the customer database 313 and determines whether or not the input search keyword 701 is included in the customer name registered in the customer database 313. A list of customer names including the input search keyword 701 is displayed and output on the display of the person in charge mobile phone 1. FIG. 9 shows an example of a list of customer names of search results displayed and output on the display of the person-in-charge mobile phone 1. In FIG. 9, a list of customer names that are names or names including the search keyword “Yamada” is displayed as a list. When the number of search results exceeds the number of items that can be displayed on the screen, a plurality of screens are output to the person in charge mobile phone 1, and two screens are displayed in response to selection and pressing of the “Next” button 903. The first and subsequent items may be output sequentially. In FIG. 9, the sales representative selects a desired desired customer name from the search results displayed in a list. The selected customer name is transmitted to the mobile phone server 3 (step S17). The connection table management unit 32 of the mobile phone server 3 receives the telephone number of the person in charge mobile phone 1 recorded in the same record as the login ID of the person in charge received in step S13 from the person in charge database 311 in step S17. The telephone number of the customer telephone 2a recorded in the same record as the selected customer name is retrieved from the customer database 313, and the telephone number of the person in charge mobile phone 1 and the telephone number of the customer telephone 2a are retrieved. , And stored in the connection table 35 as a pair. Next, the inquiry response unit 33 of the mobile phone server 3 transmits the telephone number of the bridge server 4 to the caller person in charge mobile phone 1 (step S19). Alternatively, the telephone number of the bridge server 4 may be stored and held in advance in the storage device of the person in charge mobile phone. Preferably, the person-in-charge mobile phone 1 can make a call only to a predetermined bridge server 4, and outgoing calls to other telephone numbers are restricted. Thereafter, the connection between the mobile phone server 3 and the person-in-charge mobile phone 1 may be disconnected. The person-in-charge mobile phone 1 makes a call to the notified telephone number of the bridge server control unit 41 of the bridge server 4 by using, for example, a known automatic call function or alternatively manually (step S21). That is, in the person-in-charge cellular phone 1, the searched destination telephone number is displayed as the telephone number to be transmitted, but in reality, the telephone number addressed to the bridge server control unit 41 of the bridge server 4 should be transmitted. It is automatically set as a telephone number and is called to the telephone number. At this time, the telephone number of the person-in-charge person's mobile phone 1 is notified to the bridge server 4 by using, for example, a known caller number notification function (step S23). The connection destination inquiry unit 42 of the bridge server 4 refers to the connection table 35 of the mobile phone server 3 or makes an inquiry to the mobile phone server 3 to search for the telephone number of the person-in-charge mobile phone 1 that has been received. Then, the customer telephone number recorded and held as a pair with the caller telephone number is searched (step S25, step S27).

  Alternatively, the connection destination inquiry unit 42 of the bridge server 4 is configured so that, for example, the sales representative manually pushes the second dial tone for the call received from the representative mobile phone 1, so that The destination telephone number desired by the telephone 1 can be acquired. In the connection destination inquiry unit 42 of the bridge server 4, temporary correspondence between the number of the person in charge mobile phone 1 obtained by the caller number notification and the telephone number of the other party is stored in a temporary storage area corresponding to the connection table 35. Is referred to as a table, and the telephone number of the customer fixed telephone 2a or the customer mobile telephone b is called by referring to this table, and the telephone call between the person in charge mobile telephone 1 and the customer fixed telephone 2a or the customer mobile telephone b You may bridge and start recording the call at the same time as the bridge connection. If the connection destination inquiry unit 42 of the bridge server 4 is configured in this way, the mobile phone server 3 can be omitted from the call recording system according to the present embodiment.

  The bridge server control unit 41 of the bridge server 4 makes a call to the searched customer telephone number (step S29). Next, the bridge connection unit 43 of the bridge server 4 connects the person-in-charge mobile phone 1 and the customer phone 2a. The sales representative and the customer start a call via a bridge connection between the representative mobile phone 1 and the customer phone 2a (step S31). This call is recorded and accumulated in the call recording database 47 by the call recording unit 44 of the bridge server 4 and is terminated by a disconnection operation from the caller or receiver (step S33).

  FIG. 10 shows an example of the call screen of the called telephone displayed on the display of the person-in-charge mobile phone 1 after step S29. As can be understood from the screen transitions of FIGS. 9 to 10, the sales representative is displayed on the screen as if he / she was directly calling the customer phone 2 selected from the mobile phone 1 in charge. It is not recognized that a call between the person-in-charge mobile phone 1 and the customer phone 2a is realized by connecting to the bridge server 4 from the person mobile phone 1 and the bridge processing of the bridge server 4.

  FIG. 11 shows an example of a control flow of the call recording system according to the present embodiment when a call is made from the customer phone 2a to the person in charge mobile phone 1 of the sales representative. By being operated by the customer, the customer telephone 2a makes a call to the telephone number of the bridge server 4 determined in advance and notified to the customer (step S111). The telephone number of the bridge server 4 may be set as a free dial, for example. At this time, the telephone number of the caller's customer telephone 2 is notified to the bridge server 4 using, for example, a known caller ID notification function (step S113). Alternatively, it may be configured not to notify the bridge server 4 of the caller's customer telephone number. The connection destination inquiry unit 42 of the bridge server 4 refers to the customer database 313 of the mobile phone server 3 or makes an inquiry to the mobile phone server 3 to use the received telephone number of the customer phone 2a as a search key. First, it is determined whether or not this caller telephone number is registered in the person-in-charge database 311 (step S115). If the caller's customer telephone number is not registered in the person-in-charge database 311, the mobile phone server 3 notifies the bridge server 4 to that effect (step S 117), and the connection destination inquiry unit 42 of the bridge server 4 receives the message. It is determined that the received telephone number is not an incoming call from the sales representative. When it is determined that the incoming call is not from the sales person, the voice response unit 45 of the bridge server 4 determines that the incoming call is an incoming call from the customer telephone 2a, and pushes the "person in charge number" to the customer telephone 2a. Please enter the person in charge number such as the login ID of the person in charge of sales, such as the ID of the person in charge of sales, registered in the person in charge database 311 (Step S119). The customer pushes in the identifier of the sales representative who is notified in advance, for example, the person in charge number (step S121). The connection destination inquiry unit 42 of the bridge server 4 searches the mobile phone server 3 or directly searches whether the input person-in-charge number is registered in the person-in-charge database 311. When the input person-in-charge number is registered in the person-in-charge database 311, the person-in-charge telephone number recorded in the same record as the input person-in-charge number is acquired. The bridge server control unit 41 of the bridge server 4 makes a call to the telephone number of the person-in-charge cellular phone 1 that has been searched (step S123). Next, the bridge connection unit 43 of the bridge server 4 connects between the customer phone 2 a and the person-in-charge mobile phone 1. The customer and the sales person in charge start a call via the bridge connection between the customer telephone 2a and the person in charge mobile phone 1 (step S125). This call is recorded and accumulated in the call recording database 47 by the call recording unit 44 of the bridge server 4 and is terminated by a disconnection operation from the caller or the receiver (step S127).

  The present embodiment does not particularly limit the input method and means that the user performs via the person-in-charge cellular phone 1 and the customer phones 2a and 2b. These input means may accept a direct input from the user, or may accept a sequence stored in an external recording medium exemplified by a USB memory or an IC card as an input, or as an arbitrary file. Prestored data may be accepted as input.

<Hardware Configuration of Call Recording System According to this Embodiment>
FIG. 12 is a block diagram illustrating an example of a hardware configuration of the mobile phone server 3 and / or the bridge server 4 according to the present embodiment. In the mobile phone server 3 and / or the bridge server 4 which are the computer devices 110 shown in FIG. 12, the CPU 111 uses the RAM 115 as a work memory for primary storage in accordance with the programs stored in the ROM 114 and / or the hard disk drive 116. Control the entire system. Further, the CPU 111 executes call recording processing according to the present embodiment based on a program stored in the hard disk drive 116 in accordance with a user instruction input via the mouse 112 a or the keyboard 112. A display such as a CRT or LCD is connected to the display interface 113, and an input standby screen for call recording processing executed by the CPU 111, processing progress, processing results, search results, and the like are displayed. The removable media drive 117 is mainly used when writing a file from the removable medium to the hard disk drive 116 or writing a file read from the hard disk drive 116 to the removable medium. Removable media include floppy disk (FD), CD-ROM, CD-R, CD-R / W, DVD-ROM, DVD-R, DVD-R / W, DVD-RAM and MO, memory card, CF Cards, smart media, SD cards, memory sticks, etc. can be used.

  A printer such as a laser beam printer or an ink jet printer is connected to the printer interface 118. The network interface 119 is an interface for connecting a computer device to a network.

  Note that the input means in the cellular phone server 3 and / or the bridge server 4 according to the present embodiment is not limited to the mouse 112a or the keyboard 112, and an arbitrary pointing device such as a trackball, a trackpad, or a tablet is appropriately used. Can be used. When the portable information terminal is used as a terminal device connected to the server device according to the present embodiment, the input unit may be configured with a button, a mode dial, or the like.

  Further, the hardware configuration of the mobile phone server 3 and / or the bridge server 4 according to the present embodiment shown in FIG. 12 is merely an example, and it is needless to say that any other hardware configuration can be used.

  In particular, all or part of the call recording processing according to the present embodiment may be realized by the computer terminal device 110 or a portable information terminal device such as a PDA, and the computer terminal device and the server device are connected to the Bluetooth ( Internet, or any well-known local area, interconnected by a wired communication line such as wireless (registered trademark), Internet (TCP / IP), public telephone network (PSTN), integrated service digital network (ISDN), etc. A part or all of the call recording process may be realized by a network system including a network (LAN) or a wide area network (WAN). For example, a portable information terminal device such as a PDA transmits a search request for a person in charge or a customer to the mobile phone server 3 and / or the bridge server 4, and the bridge server 4 is a person in charge of a predetermined or requested identifier or The customer's mobile phone 1, 2b or fixed phone 2a may be notified of the destination telephone number.

  As described above, according to the present embodiment, it is guaranteed that calls made between mobile phones or between a mobile phone and a fixed phone are recorded and accumulated by central management. Lock the key operation for inquiring the mobile phone number of the person in charge mobile phone 1 loaned to the sales staff, and keep the customer phone number in a remote server such as a mobile phone server, not in the mobile phone. However, if it is configured not to be displayed on the person-in-charge cell phone, all calls can be recorded reliably. For this reason, the logging of the call contents is realized reliably and at low cost, and the search of the recorded and accumulated calls is facilitated. The same screen interface and operation interface as when using a conventional landline phone is provided to the sales representative of the sender mobile phone, so it appears as if the call is made directly to the desired customer and connected to the bridge server. There is no need to be aware of processing and bridge processing.

  Therefore, since calls made on mobile phones, especially commercial calls, can be recorded reliably and at low cost, call recordings that are comparable to fixed phones while enjoying the speed and convenience of mobile phones in commerce. The advantage that the function is realized is obtained.

  The scope of the present invention is not limited to the illustrated and described exemplary embodiments, and includes all embodiments that provide the same effects as those intended by the present invention, and does not depart from the spirit of the present invention. Various improvements or changes can be made within the scope. For example, a representative mobile phone may be used by a sales representative for securities, banking, insurance, etc., or for other types of business such as real estate, travel, etc. It can also be applied to calls. Further, the scope of the present invention is not limited to the combination of features of the invention defined by claim 1 but can be defined by any desired combination of specific features among all the disclosed features. .

1 is a block diagram illustrating an example of a network configuration and a functional configuration of a call recording system according to an embodiment of the present invention. It is a figure which shows an example of the detailed layout of the person in charge database with which the telephone number database 31 in FIG. 1 is equipped, and a customer database. It is a figure which shows an example of the detailed layout of the connection table 35 in FIG. It is a figure which shows an example of the control flow in the mobile telephone server 3 and the bridge | bridging server 4 when calling from a sales representative to a customer. It is the schematic which shows an example of the initial screen displayed on a person in charge mobile telephone. It is the schematic which shows an example of the state which input login ID and the password on the initial screen shown in FIG. FIG. 7 is a schematic diagram illustrating an example of a customer search screen that is displayed on the person-in-charge mobile phone following the input screen illustrated in FIG. 6. It is the schematic which shows an example of the state which input the search keyword on the customer search screen shown in FIG. FIG. 9 is a schematic diagram illustrating an example of a search result screen that is displayed on the person-in-charge mobile phone following the customer search screen illustrated in FIG. 8. It is the schematic which shows an example of the call screen displayed during the call to the customer selected from the search result screen shown in FIG. It is a figure which shows an example of the control flow in the mobile telephone server 3 and the bridge | bridging server 4 in the case of transmitting to a sales staff from a customer. It is a figure which shows an example of the hardware constitutions of the mobile telephone server 3 and / or the bridge server 4 in the call recording system which concerns on each embodiment of this invention. It is a network block diagram which shows an example of the call recording system at the time of using a fixed telephone between a sales representative and a customer in a prior art.

Explanation of symbols

1 Personnel mobile phone 2a Customer landline 2b Customer mobile phone 3 Mobile phone server 4 Bridge server 5 On-site booth 7 PSTN
8 Optical telephone network 31 Telephone number database 32 Connection table management unit 33 Inquiry response unit 34 Database input / output control unit 35 Connection table 41 Bridge server control unit 42 Destination inquiry unit 43 Bridge connection unit 44 Call recording unit 45 Voice response unit 47 Call Recording database 51 Landline booth fixed telephone

Claims (15)

An incoming call controller that accepts incoming calls from the source mobile phone;
In response to the incoming call, by referring to a connection table that stores a temporary correspondence between the telephone number of the source mobile phone and the telephone number of the other party searched and selected from the telephone number, A destination telephone number acquisition unit for acquiring a destination telephone number to be called by the calling mobile phone;
A call control unit for calling the acquired destination telephone number;
A bridge controller that bridges a call between the caller mobile phone and the destination phone;
A call recording unit for recording and storing calls between the bridged source mobile phone and the destination phone;
The call recording is characterized in that the call origination mobile phone automatically makes a call to the telephone number addressed to the incoming call control unit instead of the telephone number of the other party selected and input on the call origination mobile phone. Server device. The destination telephone number is stored and held only in a mobile phone server connected to the caller mobile phone via a data communication network,
The call recording server device according to claim 1, wherein the caller mobile phone has a function of querying the destination telephone number to the server. The call recording server device according to claim 2, wherein the telephone number addressed to the incoming call control unit is notified from the mobile phone server to the caller mobile phone and is automatically called from the caller mobile phone. . 4. The call recording server device according to claim 1, wherein the call source server can make a call only to a telephone number addressed to the incoming call control unit. 5. The call recording server device according to any one of claims 1 to 4, wherein the mobile phone number of the caller is not disclosed. Accepting an incoming call from the source mobile phone;
In response to the incoming call, by referring to a connection table that stores a temporary correspondence between the telephone number of the source mobile phone and the telephone number of the other party searched and selected from the telephone number, Obtaining a destination telephone number that the calling mobile phone should call;
Making a call to the obtained destination telephone number;
Bridging a call between the source mobile phone and the destination phone;
Recording and storing calls between the bridged source mobile phone and the destination phone;
The call recording is characterized in that the call origination mobile phone automatically makes a call to the telephone number addressed to the incoming call control unit instead of the telephone number of the other party selected and input on the call origination mobile phone. A call recording method for causing a computer to execute processing. The destination telephone number is stored and held only in a mobile phone server connected to the caller mobile phone via a data communication network,
The method according to claim 6, wherein the caller mobile phone has a function of querying the destination telephone number to the server. The method according to claim 7, wherein the telephone number addressed to the incoming call control unit is notified from the mobile phone server to the caller mobile phone and is automatically called from the caller mobile phone. The method according to any one of claims 6 to 8, wherein a call can be made only from the caller mobile phone to a telephone number addressed to the incoming call control unit. The method according to any one of claims 6 to 9, wherein the mobile phone number is not disclosed in the source mobile phone. A call recording program for causing a computer to execute a call recording process, the program comprising:
An incoming call control process for receiving incoming calls from the source mobile phone;
In response to the incoming call, by referring to a connection table that stores a temporary correspondence between the telephone number of the source mobile phone and the telephone number of the other party searched and selected from the telephone number, The destination phone number acquisition process for acquiring the destination phone number that the calling mobile phone should call,
Call control processing to send to the acquired destination phone number;
A bridge control process for bridging a call between the source mobile phone and the destination phone;
For executing a process including a call recording process for recording and storing a call between a bridged source mobile phone and the destination telephone;
The call recording is characterized in that the call origination mobile phone automatically makes a call to the telephone number addressed to the incoming call control unit instead of the telephone number of the other party selected and input on the call origination mobile phone. program. The destination telephone number is stored and held only in a mobile phone server connected to the caller mobile phone via a data communication network,
The program according to claim 11, wherein the caller mobile phone has a function of querying the destination telephone number to the server. The program according to claim 12, wherein the telephone number addressed to the incoming call control unit is notified from the mobile phone server to the caller mobile phone and is automatically called from the caller mobile phone. The program according to any one of claims 11 to 13, wherein the calling source mobile phone can make a call only to a telephone number addressed to the incoming call control unit. The program according to any one of claims 11 to 14, wherein the mobile phone number of the caller is not disclosed.

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