JP2007174012A - Telephone system with representation response history storage function - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a telephone system with a representation response function that can store necessity minimum representation response history data for a representation response and transfer the data to an extension telephone set at a call destination without using a communication management apparatus and a personal computer. <P>SOLUTION: The telephone system comprises a master unit (103) accommodating one or more external lines and extensions and extension terminals (104-A) to (104-B) connected to the extensions, and the master unit is characterized in to include a representation response history storage means for storing a representation response history by each extension terminal, the representation response history storage means stores sender terminal data, destination terminal data to which a sender makes connection request, and representation response terminal data for making a representation response, and an extension terminal making the representation response or an extension terminal subjected to the representation response can display the data stored in the representation response history storage means. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a telephone system having a proxy response history storage function.

  In the telephone system, when a call is made from an internal line or an external line and another person is requested from the other party when the telephone is picked up (hereinafter referred to as proxy response), the call is transferred to the request destination.

  However, when the forwarding destination is away from the desk or on the phone, it is not possible to forward the call and it is necessary to convey it in a different form, so the person who made the proxy response had to take notes of the other party's phone number on a piece of paper.

  For this reason, the burden on the proxy responder was heavy.

  As a measure to solve this problem, a pair of personal computers is prepared for each telephone and a separate incoming call management device is provided. A telephone that has made a proxy response creates a message memo on the paired personal computer and notifies the incoming call management device to store it. When the proxy telephone responds to the incoming call management device, the incoming call history display data and the message memo data are transferred from the incoming call management device to the paired personal computers.

  As a result, the person who made the proxy response can know the incoming call history display data and the message memo data by looking at the personal computer (see Patent Document 1).

JP 2002-232574 A

  However, a communication management device is required in addition to the telephone system, and the data output destination is not a telephone but a personal computer.

  An object of the present invention is to provide a telephone having a proxy response history storage function that can store the minimum proxy response history data necessary for a proxy response and transfer it to a destination extension telephone without using a communication management device or a personal computer. To provide a system.

  The present invention is a telephone system that includes a main device that accommodates one or a plurality of external lines and extensions and an extension terminal connected to the extension, and has a proxy response function. The main device is a proxy for each extension terminal. Comprising proxy response history storage means for storing response history, the proxy response history storage means storing source terminal data, destination terminal data requested by the source for connection, and proxy response terminal data for proxy response; The data stored in the proxy response history storage means can be displayed on an extension terminal that has made a proxy response or an extension terminal that has made a proxy response.

  Also, in the present invention, in the above description, when there is the proxy response, the main device has made a proxy response to the display unit of the extension terminal that has made the proxy response, the date and time that the proxy response has been made, the source terminal data The proxy response data such as is displayed.

  Further, the present invention is characterized in that, in the above description, when the extension terminal performs an operation for displaying an incoming call history, the incoming call history data that has been or has been subjected to a proxy response is displayed.

  According to the present invention, proxy response history storage that can store the minimum proxy response history data necessary for proxy response and transfer it to a destination extension telephone without using a conventional communication management device or personal computer is possible. A telephone system having a function can be obtained.

  Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a configuration diagram of an embodiment of a telephone system having a proxy response history storage function of the present invention.

  In FIG. 1, a telephone system having a proxy response history storage function according to the present invention includes a telephone (101-A), a mobile telephone (101-B), a telephone (101-A), and a mobile telephone (101-B). A public network (102) connected to the main network (102), a main unit (103) for housing an external line connected to the public network (102) and a plurality of extensions, and an extension telephone connected to each of the plurality of extensions of the main device (103) ( 104-A) to (104-B).

  FIG. 2 is a functional block diagram of an embodiment of the main apparatus and extension telephone of the present invention.

  The main device (103) includes an external circuit (201-A) to (201-B), a speech path switch (202), a plurality of extension circuits (203-A) to (203-B), and a central control unit (204). And a main device storage unit (205).

  The external line circuits (201-A) to (201-B) are interface circuits connected to the external lines.

  The communication path switch (202) is a means for performing an exchange process from the external line to the internal line in the main device (103).

  Extension circuits (203-A) to (203-B) are interface circuits for communicating voice data and control data between the extension telephones (104-A) to (104-B) and the main unit (103). It is.

  The central control unit (204) recognizes input data from the circuits (201-A) to (201-B) and (203-A) to (203-B) of the main device (103) and controls each circuit. It is a circuit for performing.

  The main device storage unit (205) includes telephones such as software for operating the main device (103), telephone data of the transmission source, extension telephone data of the destination requested by the transmission source, and extension telephone data of the proxy response It is a place to store various data.

  Each of the extension telephones (104-A) to (104-B) includes a data transmission / reception circuit (206), a voice processing unit (207), a control unit (208), a handset (209), a speaker (210), and an input unit. (211) and a display unit (212).

  The data transmission / reception circuit (206) is an interface circuit for communicating audio data and control data with the main unit (103) via the extension circuits (203-A) to (203-B).

  The voice processing unit (207) performs digital / analog conversion and analog / digital conversion of voice data, switching a call path between the handset (209) and the speaker (210), and controlling the volume.

  The control unit (208) is a circuit for recognizing input data and controlling the extension telephone.

  The handset (209) is a handset for performing transmission / reception during a general call.

  The speaker (210) is a means used for sending a ringtone and for receiving a loud sound from the speaker.

  The input unit (211) is an input unit for various data such as dial keys and function keys.

  The display unit (212) is a display unit configured using an LCD for displaying a telephone number, a call duration, etc., and an LED for displaying a status, an error, etc., and includes a driving unit for driving the display unit. .

  Hereinafter, the operations of, for example, the telephone (101-A), the main unit (103), the extension telephone (104-A), and the extension telephone (104-B) of the transmission source in the telephone system of the present invention are shown in the sequence shown in FIG. This will be explained according to an example.

  For example, the call originator performs a call operation on the caller telephone set 101-A (S301).

  A call is made from the telephone (101-A) of the caller and connected to the external circuit (201-A) of the main device (103) (S302).

  The main device (103) recognizes the call by the central control unit (204), and issues a call / incoming notification to the destination extension telephone requested by the caller to connect, for example, the extension telephone (104-B) (S303). .

  A person of another extension telephone (104-A) near the extension telephone (104-B) performs a proxy response operation from the input unit (211) (S304).

  The extension telephone (104-A) recognizes the proxy response operation by the control unit (208), and makes a response from the data transmission / reception circuit (206) to the main device (103) (S305).

  The central control unit (204) of the main unit (103) confirms the response from the extension telephone (104-A) of the proxy response, controls the speech path switch (202), and controls the extension telephone (104-A) − Connect the telephones (101-A) of the caller. This initiates a call between the extension telephone (104-A) and the caller's telephone (101-A), and the caller's telephone (101-A) asks "Are you **?" A transfer request is made to the extension telephone (104-B) (S306).

  The proxy responder performs a transfer operation to the extension telephone (104-B) of the destination by using the input unit (211) of the extension telephone (104-A) (S307).

  The extension telephone (104-A) recognizes the transfer operation by the control unit (208), and makes a transfer request from the data transmission / reception circuit (206) to the main device (103) (S308).

  The main unit (104-3) is transferred to the extension telephone (104-B) by the central controller (204), but the person at the extension telephone (104-B) is away from the telephone or on the telephone. Therefore, transfer cannot be performed (S309).

  Connect the extension telephone (104-A) to the calling telephone (101-A), return to the call, tell that the transfer could not be performed due to circumstances, end the call, and disconnect from either party. The proxy response ends here (S310).

  The main device (103) stores in the main device storage unit (205) data from the time when the call originates from the caller telephone set (101-A) until the call ends. During normal response, the date and time and the sender's telephone (101-A) data and extension telephone data are stored as incoming call history data. The extension telephone (104-A) data and the destination extension telephone (104-B) data are stored as proxy response history data (S311).

  The person in the extension telephone (104-B) seat performs an incoming call history display operation from the input unit built in the extension telephone (104-B) (S312).

  The extension telephone (104-B) recognizes the incoming call history display operation by the built-in control unit, and requests / transmits the incoming call history from the built-in data transmission / reception circuit to the main unit (103) (S313).

  The main unit (103) recognizes the incoming call history display request / transmission by the central control unit (204), and stores the proxy response stored in the main unit storage unit (205) to the extension telephone (104-B) of the destination The history data is transferred (S314).

  The destination extension telephone (104-B) displays the proxy response history data on the built-in display unit (S315). As a result, the person at the extension telephone (104-B) as the destination can know the contents of the proxy response history data.

  Although not shown in FIG. 3, when the person of the extension telephone (104-A) who has made a proxy response performs an incoming call history display operation from the input unit (211), the extension to which the main unit (103) has made a proxy response If the proxy response history data is transferred to the telephone (104-A) and displayed on the display unit (212), even the person of the extension telephone (104-A) who made the proxy response knows the contents of the proxy response history Can do.

  Next, the operation of the proxy response incoming history accumulation function of the main apparatus (103) of the present invention will be described with reference to the flowchart example shown in FIG.

  The central control unit (204) of the main device (103) recognizes the incoming call from the outside line (step 1).

  The central control unit (204) checks whether the telephone number data of the caller telephone set (101-A) is stored as telephone directory data in the main device storage unit (205). If there is, it is read from the phone book data and displayed, and if not, the phone number data is displayed as it is (step 2).

  The central control unit (204) confirms the response from the extension telephone (104-A) of the proxy response, controls the speech path switch (202), and sets the extension of the source telephone (101-A)-proxy response The telephones (104-A) are connected to establish a call state (step 3).

  The central control unit (204) recognizes that the proxy answering extension telephone (104-A) has performed the transfer operation, and transfers it to the called extension telephone (104-B) (step 4).

  If the transfer can be completed, the process ends. If the transfer cannot be performed, the proxy telephone extension telephone (104-A) is notified by sound or the like. Whether the transfer is successful or not is recognized by whether or not the extension telephone (104-B) of the incoming call has answered. Even if there is a response, if there is a transfer rejection response due to the destination, it is recognized that the response has not been made (step 5).

  The central control unit (204) connects the calling telephone (101-A) and the proxy answering extension telephone (104-A), returns to the call, ends the call and disconnects from either party. Recognize (Step 6).

  The central control unit (204) includes the date and time when the incoming call is received from the caller telephone (101-A), the caller telephone (101-A) data, the extension telephone (104-A) data that has received a proxy response, The destination extension telephone (104-B) data is stored as proxy response history data in the main unit storage unit (205) (step 7).

  When the central control unit (204) confirms the incoming call display operation on the destination extension telephone (104-B), the central control unit (204) stores it in the destination extension telephone (104-B) and stores it in the main unit storage unit (205). The proxy response history data is transferred (step 8).

  Although not shown in FIG. 4, the central control unit (204) transfers the proxy response history data stored in the main unit storage unit (205) to the extension telephone (104-A) that has made a proxy response. It may be.

  FIG. 5 is a diagram showing an example of incoming call display displayed on the screen of the display unit built in the extension telephone (104-B) of the incoming call destination.

  In Fig. 5 (a), at 10:21 (Friday) AM0: 00, there is a call from the source telephone number "027 *********", and the person with the extension number (30) responds as a proxy. The received call history data is displayed. In order to notify that the proxy response has been made, although not shown in the figure, for example, the LEDs arranged on the screen of the display unit are blinked. As a result, the person at the extension telephone (104-B) that is the destination can know that the proxy response has been made and the contents of the proxy response history data.

  FIG. 5 (b) shows the case where the caller telephone number is in the phone book data stored in the main device storage unit (205) of the main device (103) and is replaced with the stored data. Based on the fact that, if the number is also stored separately for each extension telephone, the incoming call history data reflected in the stored data is transferred to the extension telephone (104-B) By displaying the incoming call history data on the built-in display unit, the person at the extension telephone (104-B) that is the destination can know the contents of the proxy response history data that is easier to understand.

  FIG. 6 is a diagram showing an incoming call display example displayed on the screen of the display unit (211) of the extension telephone (104-A) that has made a proxy response.

  In FIG. 6, it is shown that a call was received from the caller telephone number “027 *********” on 10/21 (Friday) AM0: 00 and the call was transferred to the person at the extension number (29). is doing.

  The incoming call history data and the normal incoming call history data can be switched and displayed each time a display button (not shown) in the input unit (211) of the extension telephone (104-A) that has made a proxy response is pressed. Thus, the person of the extension telephone (104-A) who has made a proxy response can know the contents of the proxy response history data and the incoming call history data.

It is a block diagram of an embodiment of a telephone system having a proxy response history storage function of the present invention. It is a functional block diagram of an embodiment of a main device and an extension telephone of the present invention. It is a sequence example figure which shows each operation | movement of the telephone of a transmission origin in the telephone system of this invention, a main apparatus, and an extension telephone. It is an operation | movement flowchart example figure which shows operation | movement of the proxy response incoming call history storage function of the main apparatus of this invention. It is a figure which shows the example of an incoming call display displayed on the screen of the display part built in the extension telephone of an incoming call destination. It is a figure which shows the example of an incoming call display displayed on the screen of the display part of the extension telephone which carried out the proxy response.

Explanation of symbols

101-A… Telephone, 101-B… Mobile phone, 102… Public network, 103… Main unit, 104-A, 104-B… Extension phone, 201-A, 201-B… External line circuit, 202… Communication path switch , 203-A, 203-B ... extension circuit, 204 ... central control unit, 205 ... main unit storage unit, 206 ... data transmission / reception circuit, 207 ... voice processing unit, 208 ... control unit, 209 ... handset, 210 ... speaker , 211 ... input unit, 212 ... display unit.

Claims (3)

  A telephone system having a proxy response function, comprising a main device accommodating one or a plurality of external lines and extensions and an extension terminal connected to the extension, wherein the main device stores a proxy response history for each extension terminal Proxy response history storage means for storing, the proxy response history storage means stores source terminal data, destination terminal data requested by the source for connection, and proxy response terminal data for proxy response, and the proxy response history A telephone system having a proxy response history storage function, characterized in that the data stored in the storage means can be displayed on an extension terminal that has made a proxy response or an extension terminal that has made a proxy response.   2. The proxy device according to claim 1, wherein, when there is the proxy response, the main unit performs a proxy response on the display unit of the extension terminal that has made the proxy response, the proxy response date and time, the proxy of the source terminal data, etc. A telephone system having a proxy response history storage function, characterized by displaying response data. 2. The telephone system having a proxy response history storage function according to claim 1, wherein when the extension terminal performs a display operation of an incoming call history, the incoming call history data that is subjected to the proxy response or the proxy response is displayed.

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