JP2007172383A - Commodity order system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a commodity order reception system capable of improving a turnover rate of a user coming to a store such as a fast-food store. <P>SOLUTION: Before a user comes to an FC store, the user accesses a Web site 31 operated by a mail server 3 via the Internet 4a by use of a cellphone 1, and downloads menu information to the cellphone 1. A commodity to be ordered by the user is selected/determined from commodities described in the menu information 30, and order information 17 described with the commodity to be ordered by the user is stored in the cellphone 1. When the user comes to the FC store, the order information 17 stored in the cellphone 1 is transmitted to an order reception terminal 2 by short-distance wireless communication, and the commodity sold in the FC store is ordered/settled. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a product ordering system and method used by a user to order a product in a store such as a restaurant where take-out and in-store eating and drinking are possible. More specifically, the present invention relates to mobile information represented by a mobile phone. The present invention relates to a system and method using a terminal.

  A portable information terminal typified by a mobile phone and connectable to the Internet is used for various purposes as an Internet terminal. One of the uses is the use of ordering goods at fast food, where the product can be taken out.

The invention disclosed in Patent Document 1 is an invention that uses a mobile phone for the purpose of ordering merchandise in fast food that allows take-out of merchandise. In this invention, a user uses a mobile phone to sell a store. Receives the menu screen from the order processing computer and sends the order data including the ordered product, the reception time and the member store from which the product is desired to be received to the order processing computer from the menu screen displayed on the mobile phone. Is received, an ordering instruction is transmitted to the member store designated by the ordering data. Therefore, if this invention is used, a user can place an order with respect to each store only by accessing the ordering computer from the portable terminal.
JP 2001-318979 A

  However, although the invention disclosed in Patent Document 1 described above is suitable for a store specializing in take-out, it is not suitable for a restaurant capable of taking out and eating and drinking in the store. This is because, in a popular fast food restaurant, improving the turnover rate of users visiting the fast food restaurant leads to an improvement in the profit of the fast food restaurant.

  In the above-described invention, since the user who takes out can order the product in advance, the efficiency is increased, but the turnover rate of all the users who visit the restaurant that can take out and eat and drink in the store cannot be improved.

  Then, this invention aims at providing the merchandise ordering system which can improve the turnover rate of all the users who visit the restaurant which can take out and eat and drink in a store like the fast food store. To do.

  A first invention for solving the above-described problem is a merchandise ordering system including at least a mobile information terminal possessed by a user and an order receiving terminal installed in a store, wherein the mobile information terminal Menu information acquisition means for downloading the menu information describing the contents of the menu of the product sold at the store from the device storing the menu information to the portable information terminal, and the menu information downloaded by the menu information acquisition means Means for generating order information in which the content of the product selected and determined by the user is described, and means for transmitting the order information to the order receiving terminal by short-range wireless communication and placing an order for the product It is characterized by being.

  According to a second aspect of the present invention, in the commodity ordering system according to the first aspect, the menu information is stored in a Web server on the Internet, and the menu information acquisition means provided in the portable information terminal is the Web It is means for downloading the menu information from a server.

  According to a third aspect of the present invention, in the commodity ordering system according to the first aspect, the menu information is stored in the order receiving terminal, and the menu information acquisition means provided in the portable information terminal is connected to the order receiving terminal. It is means for downloading the menu information by short-range wireless communication.

  A fourth invention is the product ordering system according to any one of the first to third inventions, wherein the order receiving terminal and the portable information terminal electronically pay for the product ordered by the user. It is characterized by having each means to settle automatically.

  According to a fifth aspect of the invention, there is provided menu information acquisition means for downloading menu information describing the contents of a menu of a product sold at a store from a device storing the menu information, and the menu information acquisition means downloads the menu information. Means for generating order information describing the content of the product selected and determined by the user from the menu information, means for transmitting the order information to the terminal device by short-range wireless communication, and ordering an order for the product A portable information terminal is provided.

  According to a sixth aspect of the present invention, in the portable information terminal according to the fifth aspect, the menu information acquisition means provided in the portable information terminal is means for downloading the menu information from the Web server. Features.

  According to a seventh aspect, in the portable information terminal according to the fifth aspect, the menu information acquisition means provided in the portable information terminal is means for downloading the menu information by short-range wireless communication. It is characterized by.

  According to an eighth aspect of the present invention, in the portable information terminal according to any one of the fifth to seventh aspects, the portable information terminal includes means for electronically paying for the product ordered by the user. It is characterized by.

Further, a ninth invention is a product ordering method using a portable information terminal possessed by a user and an order receiving terminal for performing order receiving work,
Step a) a step in which the portable information terminal downloads menu information describing a product sold by the order receiving terminal from the device storing the menu information to the portable information terminal;
Step b) A step of selecting and determining a product ordered by the user from the menu information downloaded in Step a).
Step c) generating order information for ordering the product selected and determined in step b);
Step d) transmitting the order information generated in step c) to the order receiving terminal by short-range wireless communication and placing an order for a product;
It is characterized by having.

The 10th invention is the product ordering method according to the 9th invention, wherein the product ordering method is executed after step d) as follows:
Step e) electronically paying for the product ordered in step d);
It is characterized by having.

  According to the present invention described above, if the user downloads the menu information to the portable information terminal and generates the order information, the user places an order only by holding the portable information terminal over the order receiving terminal. In addition, the convenience of the user is improved, and the clerk of the FC store can save the trouble of receiving the user's order. Therefore, the turnover rate of the user visiting the FC store can be improved.

  In addition, since the mobile phone and the order receiving terminal support payment means such as electronic money, when the user places an order using the mobile phone, payment can be performed at the same time, thereby improving the user's turnover rate. be able to.

  From here, the commodity ordering system according to the present invention will be described in detail with reference to the drawings. The merchandise ordering system according to the present invention is suitable for a restaurant where take-out and eating and drinking are possible in the restaurant, such as a fast food restaurant where users line up during the day and evening, and the turnover rate of users who visit the restaurant The purpose is to improve.

  FIG. 1 is a diagram for explaining a form when the product ordering system according to the present invention is applied to a franchise chain store (hereinafter referred to as an FC store) such as a fast food. The system includes at least an order receiving terminal 2 installed, a main server 3 installed in a main store of an FC store, and a mobile phone 1 which is a portable information terminal possessed by a user using the FC store.

  The mobile phone 1 possessed by the user includes means for connecting to the Internet via a wireless telephone network, means for communicating with a computer device via short-distance wireless communication, and a web page published on the Internet, in addition to means for calling. There is a browser for browsing.

  The main server 3 operates a Web site on the Internet, and publishes menu information in which menus of products sold at FC stores are described on this Web site. Before the user visits the FC store, the user uses the mobile phone 1 to access the Web site operated by the main server 3 via the Internet 4 a and download the menu information to the mobile phone 1. Then, a product to be ordered by the user is selected and determined from the products described in the menu information, and the order information describing the product to be ordered by the user is stored in the mobile phone 1.

  When the user visits the FC store, the order information stored in the mobile phone 1 is transmitted to the order receiving terminal 2 using short-range wireless communication, and the product sold at the FC store is ordered and settled. The contents ordered by the user at the order receiving terminal 2 are transmitted to the receiving counter 5, and the user can receive the product ordered by the order information at the receiving counter 5.

  Thus, according to the present invention, if the user downloads the menu information to the mobile phone 1 and generates the order information, the user can place an order for the product simply by holding the mobile phone 1 over the order receiving terminal 2. The convenience of the user is improved and the clerk of the FC store can save the trouble of receiving the user's order. Therefore, the turnover rate of the user who has visited the FC store can be improved.

  Since the mobile phone 1 and the order receiving terminal 2 correspond to a payment means such as electronic money, since the user can make a payment at the same time when placing an order using the mobile phone 1, the user's turnover rate is further increased. Can be improved.

  FIG. 2 is a block diagram of the commodity ordering system shown in FIG. The main server 3 installed in the main store of the FC store and connected to the Internet 4a operates a Web site 31, and the Web site 31 includes menu information 30 describing the menu of each product sold at each FC store. Is published.

  The menu information 30 is described based on a structured language such as XHTML1.0. When the menu information 30 is downloaded to the mobile phone 1, the menu information 30 is interpreted by a browser provided in the mobile phone 1, and the product code, the name of the product, and the price are shown on the screen of the mobile phone 1. The desired product can be selected and determined.

  When the user selects / determines a product to be ordered from the menu information 30 by the operation button of the mobile phone 1, order information 17 including information such as a product code ordered by the user is automatically generated, and the generated order Information 17 is stored in information storage means 16 of mobile phone 1.

  The order receiving terminal 2 installed in the FC store has a short-range wireless communication means 20 for short-range wireless communication with the mobile phone 1 possessed by the user, and an order transmitted from the user's mobile phone 1 by short-range wireless communication. Stores information related to products sold at FC stores, product order receiving means 21 for receiving product 17 by receiving information 17, electronic money settlement means 22 for paying the order price of the ordered product with electronic money A product database 23 (DB: Data Base) is provided.

  The short-range wireless communication means 20 provided in the order receiving terminal 2 is preferably a means capable of realizing a wireless communication distance of at least about 1 m, and conforms to a short-range wireless communication standard such as Bluetooth or ZigBee using radio waves of 2.45 GHz band. A conforming communication means is suitable.

  In the product DB 23, the name of the product corresponding to the product code, the price of the product, etc. are described in a table format in association with the product code of each product sold at the FC store, and the product order receiving means 21 responsible for order receiving work is The function of referring to the product DB 23 and confirming the content of the product described in the order information 17 received from the mobile phone 1 or transmitting information such as a receipt indicating confirmation of the order content of the product to the mobile phone 1 It has.

  The mobile phone 1 possessed by the user is connected to the Internet 4a through the mobile communication telephone network 4b and the short-range wireless communication means 11 for short-range wireless communication with the order receiving terminal 2 as means for communicating with the external device. A product ordering application 1a that includes an Internet communication means 10 that performs information processing and information storage means 16 as means for storing information, operates on a platform represented by JAVA (registered trademark), and processes product orders. I have.

  Then, the merchandise ordering application 1a accesses the main server 3 using the Internet communication means 10 and uses the menu information acquisition means 12 for downloading the menu information 30 from the main server 3 and the downloaded menu information 30. Order information generating means 13 for generating order information 17 describing the products to be ordered by the user, product ordering means 14 for transmitting the order information 17 to the order receiving terminal 2 via short-range wireless communication, and ordering the products, Electronic money payment means 15 for paying the price with electronic money.

  The menu information acquisition unit 12 that downloads the menu information 30 from the main server 3 connects to the Internet 4 a using the Internet communication unit 10 and accesses the main server 3 to download the menu information 30 to the mobile phone 1. Means.

  The order information generation means 13 selects the product ordered by the user using the function of displaying the menu information 30 downloaded to the mobile phone 1 by the menu information acquisition means 12 on the screen of the mobile phone 1 and the operation buttons of the mobile phone 1. This is a means having a function to determine and order information 17 describing a product code or the like as information for ordering a product selected and determined by the user and storing it in the information storage means 16 of the mobile phone 1.

  The product ordering unit 14 communicates with the order receiving terminal 2 using the short-range wireless communication unit 11 and transmits the order information 17 generated by the order information generation unit 13 through the short-range wireless communication, so that the user orders the product. And a function of receiving information such as a receipt as a reply from the order receiving terminal 2 and displaying it on the screen of the mobile phone 1.

  The electronic money payment means 15 is a means that operates when the user pays the order price for the product with electronic money. After ordering a product by the product ordering means 14, when it is desired to pay the order price by electronic money, the electronic money payment means 15 is activated and the order price is paid by the electronic money. As the electronic money payment means 15 provided in the mobile phone 1, Felica (registered trademark), Mondex (registered trademark), or the like can be used.

  These means provided in the mobile phone 1 can be realized by the functions provided in the mobile phone 1. That is, the information information storage means 16 can be realized by a memory (RAM or flash memory) mounted on the mobile phone 1, and the short-range wireless communication means 11 and the Internet communication means 10 are realized by communication means provided in the mobile phone 1. it can.

  The menu information acquisition unit 12 can be realized by a browser function provided in the mobile phone 1. Further, the order information generating unit 13, the product ordering unit 14, and the electronic money payment unit 15 can be realized by a program installed on the mobile phone 1 and operating on the platform. In addition to the menu information 30, the main server 3 desirably discloses the product order application 1 a so that it can be downloaded to the mobile phone 1.

  From here, the operation of the product ordering system described so far will be described. FIG. 3 is a flowchart showing a series of procedures of the merchandise ordering system. As shown in FIG. 3, a series of procedures of the product ordering system is roughly divided into an order information generation process P1 executed before the user visits the FC store and executed when the user visits the FC store. Product order process P2 to be performed. Hereinafter, each process will be described.

  First, the order information generation process P1 that is executed before the user visits the FC store will be described with reference to FIG. FIG. 4 is a flowchart showing the procedure of the order information generation step P1.

  The first step S1 of this procedure is a step of downloading, to the mobile phone 1, menu information 30 describing a menu of products sold at the FC store. In this step, the menu information acquisition means 12 realized by the browser function provided in the mobile phone 1 accesses the website 31 of the main server 3 using the Internet communication means 10 and is published on the website 31. Menu information 30 is downloaded.

  The next step S2 is a step in which the product ordered by the user is selected and determined. In this step, the order information generation means 13 displays the menu information 30 downloaded from the main server 3 on the screen of the mobile phone 1, and the user refers to the menu screen displayed on the display screen of the mobile phone 1, By operating the operation button of the mobile phone 1, the product ordered by the user is selected and determined.

  The next step S3 is a step in which order information 17 describing the contents of the product ordered by the user is generated and stored. When the user selects / determines a product to be ordered in step S2, the order information generating unit 13 generates order information 17 including a product code of the product ordered by the user, and the generated order information 17 is stored in the information storage unit 16. Remember. With this step, the order information generation process P1 executed before the user visits the FC store is completed.

  From here, the procedure of the product ordering process P2 executed when the user visits the FC store will be described with reference to FIG. FIG. 5 is a flowchart showing the procedure of the product ordering process P2.

  The first step S10 of this procedure is a step in which the user visits the FC store and holds the mobile phone 1 over the order receiving terminal 2 installed in the FC store. In this step, when the user holds the mobile phone 1 over the order receiving terminal 2, both the order receiving terminal 2 and the mobile phone 1 recognize each other, and the short-range wireless communication means 20 of the order receiving terminal 2 and the short-range wireless communication of the mobile phone 1. Communication is started by the communication means 11.

  The next step S11 is a step in which the order receiving terminal 2 reads the order information 17 stored in the information storage means of the mobile phone 1. In this step, the order receiving terminal 2 makes a transmission request for the order information 17 to the mobile phone 1 using the short-range wireless communication means 20, and the mobile phone 1 transmits the order information 17 stored in the information storage means 16 to the short-range wireless communication. It transmits to the order receiving terminal 2 using the communication means 11.

  The next step S12 is a step in which the order receiving terminal 2 receives an order for goods. In this step, the order receiving terminal 2 confirms the content of the order information 17 transmitted from the mobile phone 1 by referring to the product DB 23, and if there is no mistake in the content of the order information 17, the order information A product is ordered with the contents of 17 and a message confirming whether or not the order terminal 2 pays the order price by electronic money settlement is sent to the mobile phone 1 together with information such as a receipt. It is displayed on the screen of the mobile phone 1.

  The next step S13 is a step in which the order receiving terminal 2 confirms whether to pay the order price to the mobile phone 1 by electronic money settlement. If the order price is paid by electronic money settlement, the process proceeds to step S14. If the order receiving terminal 2 does not pay the order price to the mobile phone 1 by electronic money settlement, the process proceeds to step S15.

  In step S14, the order price of the product is settled with electronic money in accordance with an appropriate procedure determined by the electronic money settlement means 22 provided in the order receiving terminal 2. In step S15, the user receives the product and receives it at the counter 5. Can do.

  In step S13, if the order receiving terminal 2 does not pay the order price to the mobile phone 1 by electronic money settlement, the user receives the merchandise at the counter 5 and receives the merchandise order cash in step S15. Pay with etc.

  In the embodiment described above, the menu information is acquired from the main server, but when the target restaurant is not an FC store, the mobile phone transmits the menu information to the short-range wireless communication from the order receiving terminal installed in the restaurant. It can also be downloaded via communication.

  FIG. 6 is a block diagram of the product ordering system when menu information is downloaded from the order receiving terminal. As shown in FIG. 6, the menu information 130 is stored in the product DB 123 of the order receiving terminal 120, and the menu information acquisition means 120 provided in the product ordering application 100a of the mobile phone 100 can receive the order receiving terminal 120 by short-range wireless communication. Menu information 130 is obtained from The other means provided in the order receiving terminal 120 and the mobile phone 100 have the same functions as those in the corresponding means in FIG.

The figure explaining embodiment which applied the merchandise order system to FC store. The block diagram of a goods order system. The flowchart which showed the series of procedures of the goods order system. The flowchart which showed the procedure of the order information generation process. The flowchart which showed the procedure of the goods ordering process. The block diagram when downloading menu information from an order receiving terminal.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1,100 Cellular phone 1a, 100a Product order application 10 Internet communication means 11 Short-range wireless communication means 12, 120 Menu information acquisition means 13, 130 Order information generation means 14 Product order means 15 Electronic money payment means 16 Information storage means 17 Order Information 2,200 Order receiving terminal 20 Short-range wireless communication means 21 Commodity order receiving means 22 Electronic money settlement means 23, 123 Commodity DB
3 Main server 30 Menu information 31 Web site 4a Internet 4b Wireless communication network

Claims (10)

  A product ordering system comprising at least a mobile information terminal possessed by a user and an order receiving terminal installed in a store, wherein the mobile information terminal has a content of a menu of products sold in the store Menu information acquisition means for downloading the described menu information from the device storing the menu information to the portable information terminal, the product selected and determined by the user from the menu information downloaded by the menu information acquisition means A product ordering system comprising: means for generating order information in which contents are described; and means for sending the order information to the order receiving terminal by short-range wireless communication to place an order for the product.   2. The product order system according to claim 1, wherein the menu information is stored in a Web server on the Internet, and the menu information acquisition means provided in the portable information terminal downloads the menu information from the Web server. Product ordering system characterized by being.   2. The product order system according to claim 1, wherein the menu information is stored in the order receiving terminal, and the menu information acquisition means provided in the portable information terminal receives the menu information from the order receiving terminal by short-range wireless communication. A product ordering system characterized by being a means for downloading.   4. The merchandise ordering system according to claim 1, wherein the order receiving terminal and the portable information terminal each include means for electronically paying for the merchandise ordered by the user. Product ordering system characterized by that.   Menu information acquisition means for downloading menu information describing the contents of the menu of a product sold at a store from the device storing the menu information, and the user from the menu information downloaded by the menu information acquisition means Means for generating order information describing the contents of the product selected and determined, and means for transmitting the order information to the terminal device by short-range wireless communication and placing an order for the product. Mobile information terminal.   6. The portable information terminal according to claim 5, wherein the menu information acquisition means provided in the portable information terminal is means for downloading the menu information from the Web server.   6. The portable information terminal according to claim 5, wherein the menu information acquisition means provided in the portable information terminal is means for downloading the menu information by short-range wireless communication.   8. The portable information terminal according to claim 5, wherein the portable information terminal includes means for electronically paying for a product ordered by a user. . A product ordering method using a portable information terminal possessed by a user and an order receiving terminal that performs order receiving work
Step a) a step in which the portable information terminal downloads menu information describing a product sold by the order receiving terminal from the device storing the menu information to the portable information terminal;
Step b) A step of selecting and determining a product ordered by the user from the menu information downloaded in Step a).
Step c) generating order information for ordering the product selected and determined in step b);
Step d) transmitting the order information generated in step c) to the order receiving terminal by short-range wireless communication and placing an order for a product;
A product ordering method characterized by comprising: The product ordering method according to claim 9, wherein the product ordering method is executed after step d) as follows:
Step e) electronically paying for the product ordered in step d);
A product ordering method characterized by comprising:

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