JP2007164578A - On-vehicle wireless communication device and on-vehicle terminal device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To transmit trouble information to an external device, even if trouble occurs in on-vehicle equipment, other than the car navigation devices and car navigation device. <P>SOLUTION: A communication module 3 transmits ECU (Electronic Control Unit) status information received from an ECU 18 to a car navigation part 2 at prescribed time intervals. The car navigation part 2 collates the received ECU status information and a trouble deciding conditions inside an external storage device 6 to decide a trouble level and the presence/absence of the trouble occurrence, and transmits the positional information of a vehicle, date information, and the ECU status information detected with the trouble at prescribed time intervals. The communication module 3 stores trouble occurrence history into a memory 22 when it is a light trouble, and transmits the trouble and the trouble occurrence history to a customer center when it is a serious trouble. When information transmission from the car navigation part 2 is cut off, the trouble of the car navigation part 2 itself is transmitted to the customer center. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an in-vehicle wireless communication device that can be used with a car navigation device and can communicate with an external device, and an in-vehicle terminal device including the in-vehicle wireless communication device and the car navigation device.

As a system for efficiently receiving support when a malfunction occurs during traveling of the vehicle, there is a vehicle service support device described in Patent Document 1. When a malfunction occurs, this device displays the contents of the problem on the display of the car navigation system, searches for the nearest service store, and automatically connects the communication (telephone line) to that service store. The service store can be contacted immediately. When the vehicle needs to be stored, the position of the service store and the guidance route are displayed on the display unit of the car navigation device. Further, a modem mode is provided in addition to a telephone call mode, and diagnostic data can be automatically transmitted to a service store.
JP 10-54727 A

  In the device described in Patent Document 1, the search function of the car navigation device is used to search for the nearest service store. For this reason, when the car navigation device itself malfunctions, there is a problem in that it is impossible to search for a service store and to provide appropriate support to the user.

  The present invention has been made in view of the above circumstances, and an object of the present invention is to provide an in-vehicle device capable of transmitting defect information to an external device regardless of whether the in-vehicle device other than the car navigation device or the car navigation device has a defect. The object is to provide a wireless communication device and an in-vehicle terminal device including the in-vehicle wireless communication device and a car navigation device.

  According to the means described in claim 1, the external communication means performs wireless communication with an external device such as a customer center to transmit and receive various types of information. This external communication means may be provided for an emergency notification module or a security notification module that automatically notifies when the airbag is activated or when an emergency notification switch is turned on, in addition to the dedicated external communication means. On the other hand, the in-vehicle wireless communication device receives the operation state information of the in-vehicle device and the vehicle position information transmitted from the car navigation device by the information receiving unit, and stores them in the storage unit.

  The communication control means can determine whether or not a failure has occurred in the in-vehicle device based on the operation state information of the in-vehicle device. If it is determined that a problem has occurred in the in-vehicle device, the latest operation state information and position information stored in the storage means are transmitted to an external device such as a customer center by the external communication means. It is possible to receive a quick and reliable service based on the vehicle position. In addition, when an abnormality occurs in the information transmission from the car navigation device, the communication control means transmits the failure occurrence information and the latest position information to the external device, assuming that a failure has occurred in the car navigation device itself. Therefore, it is possible to receive a quick and reliable service even if the car navigation device itself is defective.

  According to the means described in claim 2, the communication control means can determine the degree of the malfunction that has occurred in the in-vehicle device based on the malfunction level included in the operation state information. If it is determined that there is a minor malfunction, since it is stored as a malfunction history in the storage means without being transmitted to an external device, it is possible to suppress the traffic and the occurrence of excessive service. On the other hand, if it is determined that there is a serious failure, the failure history up to that point is sent to the external device along with the operation status information and position information. Elucidate and provide appropriate services.

  According to the means described in claim 3, the communication control means receives the operation state information and the position information transmitted from the car navigation device at intervals of a predetermined time or less during normal operation over a predetermined time interval. If it does not, it is determined that the car navigation device is abnormal. Thereby, abnormality determination of a car navigation apparatus can be performed easily.

  According to the means described in claim 4, in a normal state, the operation state information is transmitted from the in-vehicle device to the in-vehicle wireless communication device via the network provided in the vehicle. Accordingly, the communication control means determines that a failure has occurred in the in-vehicle device due to the fact that the operation state information is not transmitted over a predetermined time interval from the in-vehicle device in addition to the operation state information transmitted from the car navigation device. To do. Thereby, even when a defect occurs in the car navigation device, the in-vehicle wireless communication device can detect the in-vehicle device by itself.

  According to the means described in claim 5, since the date and time information of the occurrence of the failure is transmitted to the external device together with the operation state information and the position information, it is possible to receive a prompt and reliable service according to the date and time of occurrence.

  According to the means described in claim 6, the car navigation device compares the preset failure determination condition with the operation state information of the in-vehicle device transmitted from the in-vehicle wireless communication device (or in-vehicle device). The failure of the in-vehicle device is determined, and the operation state information of the in-vehicle device determined to be the failure is associated with the position information indicating the current vehicle position and transmitted to the in-vehicle wireless communication device. Since the car navigation device includes the failure determination means, it is possible to reduce the burden required for the failure determination of the in-vehicle wireless communication device.

  According to the means described in claim 7, the information transmission means of the car navigation device transmits the date and time information of the occurrence of the malfunction, the operation state information and the position information in association with each other to the in-vehicle wireless communication device. It is possible to receive a prompt and reliable service according to the date and time of occurrence.

  According to the means described in claim 8, since the car navigation device includes the external communication means for performing wireless communication with the external device, the in-vehicle device and the in-vehicle device can be used even when a failure occurs in the in-vehicle wireless communication device. The operation state information (defect) of the wireless communication device can be transmitted to an external device such as a customer center, and a prompt and reliable service can be received.

Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
FIG. 1 is a block diagram showing an electrical configuration of the in-vehicle terminal device. The in-vehicle terminal device 1 includes units of a car navigation unit 2 (corresponding to a car navigation device) and a communication module 3 (corresponding to an in-vehicle wireless communication device). Each specific configuration will be described below.

  The car navigation unit 2 includes a control unit 4 mainly composed of a microcomputer, a position detector 5 for detecting the current position of the vehicle, an external storage device 6, an external memory 7, an operation unit 8, a color liquid crystal display, and the like. The display unit 9 includes a Bluetooth (registered trademark) module 10, a vehicle LAN I / F unit 11, and a power supply control unit 12.

  A position detector 5 (corresponding to position detecting means) detects the current position of the vehicle based on a gyroscope 13 that detects the rotational angular speed of the vehicle, a vehicle speed sensor 14 that detects the speed of the vehicle, and a transmission radio wave from an artificial satellite ( It has a GPS receiver 15 for GPS (Global Positioning System). The controller 4 detects the current position, traveling direction, speed, travel distance, current time, etc. of the vehicle with high accuracy by using the detected values of the sensors 13 to 15 while interpolating.

  The external storage device 6 includes a hard disk device that stores various data such as road map data, landmark data, map matching data, destination data (facility database), and table data for converting traffic information into road data. ing. Alternatively, a map data recording medium that records various data, for example, a drive device for reading data from a large-capacity storage medium such as a DVD may be used.

  The external memory 7 includes an electrically rewritable nonvolatile memory such as a flash memory card or an EEPROM. The external memory 7 stores route data to the destination set by the control unit 4 at the time of route guidance. Further, the external storage device 6 or the external memory 7 stores a failure determination condition for performing failure determination based on the ECU status information.

  The operation unit 8 includes a mechanical switch provided in the vicinity of the screen of the display unit 9 and a touch panel provided on the screen of the display unit 9. The user (driver) uses the operation unit 8 to input destinations, information necessary for searching for destinations, passing points, and various commands for switching the screen and display mode of the display unit 9. I do.

  On the screen of the display unit 9, a map around the position of the vehicle is displayed at various scales, and a current location mark (pointer) indicating the current position of the vehicle and the traveling direction is displayed superimposed on the display. Further, when performing route guidance to the destination, a route guidance screen is displayed. In addition, an input screen and various messages for the user to input information necessary for searching for the destination, or to search for and set the destination are displayed.

  The Bluetooth module 10 is an external communication unit that performs short-range wireless communication with the mobile phone 16 carried by the user, and enables a so-called hands-free call. In the present embodiment, the communication module 3 is used for communication with a customer center 27 described later in place of the communication module 3 when the communication function of the communication module 3 fails. The vehicle LAN I / F unit 11 is connected to each ECU 18 (Electronic Control Unit) via a network 17 disposed in the vehicle.

  The microcomputer constituting the control unit 4 includes a CPU, a memory (RAM, ROM, EEPROM, flash memory, etc.), an I / O, an I / F unit 4a, and the like. When the CPU executes a program stored in the ROM (or flash memory), the control unit 4 functions as a failure determination unit, a route search unit, and a route guidance unit. Further, the I / F unit 4a (corresponding to an information transmission unit) executes transmission / reception of ECU status information, position information, date / time information of occurrence of a defect, and control signal with an I / F unit 20a of the communication module 3 described later. It is supposed to be.

  The function as the route search means is to automatically calculate a recommended travel route from the departure point of the vehicle to the destination, and for example, the Dijkstra method is used. The function as route guidance means is to display a road map around the current location on the screen of the display unit 9 so as to be movable along the travel route, and to display a current location mark indicating the current position and traveling direction of the vehicle on the road This is a function to display it superimposed on the map. At this time, map matching is performed in which the current location of the vehicle is placed on the road.

  The power supply control unit 12 is supplied with the power supply + B or the power supply VB directly from the battery 19 or via the ACC switch. The power supply control unit 12 steps down these power supply voltages and converts them to a constant voltage and supplies them to the various units including the control unit 4.

  The communication module 3 is configured by a DCM (Data Communication Module) for performing data communication, for example, in an emergency or when a security alarm occurs. The communication module 3 includes a communication control unit 20, a transmission / reception unit 21, a memory 22, a vehicle LAN I / F unit 23, and a power supply control unit 24 that are configured mainly with a microcomputer.

  The microcomputer constituting the communication control unit 20 includes a CPU, a memory (RAM, ROM, EEPROM, flash memory, etc.), an I / O, an I / F unit 20a, and the like. When the CPU executes a program stored in the ROM (or flash memory), the communication control unit 20 functions as a communication control unit. Further, the I / F unit 20a (corresponding to the information receiving unit) communicates with the I / F unit 4a of the car navigation unit 2 as to ECU status information (corresponding to operation state information), position information, date and time information of occurrence of trouble, Control signal transmission / reception is executed.

  The transmission / reception unit 21 (corresponding to an external communication means) is connected to an external device such as a customer center 27, an automobile (auto parts) manufacturer 28, a service store (described later) via an external communication network such as the mobile phone network 25 and the Internet 26 shown in FIG. This is for connecting to each server installed in the dealer 29.

  The memory 22 (corresponding to the storage means) is composed of an electrically rewritable nonvolatile memory such as a flash memory card or an EEPROM. The memory 22 stores ECU status information, position information, and date / time information of occurrence of a defect transmitted from the car navigation unit 2.

The vehicle LAN I / F unit 23 (corresponding to in-vehicle communication means) is connected to each ECU 18 (engine ECU, meter ECU, air conditioner ECU, etc.) as an in-vehicle device via the network 17 in the vehicle, and for a certain time ECU status information transmitted from each ECU 18 is received every time.
The power supply control unit 24 steps down the power supply voltage supplied from the battery 19 to a constant voltage and supplies it to each unit including the communication control unit 20 in the same manner as the power supply control unit 12.

  FIG. 2 shows the overall configuration of a service support system comprising an in-vehicle terminal device 1 connected via a communication network, a customer center 27, an automobile (automobile parts) manufacturer 28, and a service store (or dealer, the same shall apply hereinafter) 29 servers. Is shown. The in-vehicle terminal device 1 is attached to the user's vehicle 30, and the communication module 3 and the Bluetooth module 10 (mobile phone 16) can be connected to the mobile phone network 25 via the base station 31. The cellular phone network 25 is connected to the Internet 26 via a gateway 32.

  The customer center 27 includes a WAN / LAN 34 connected to the Internet 26 via a router 33, a server 35 connected thereto, a database 36, and a customer management information system 38 including an operator PC terminal 37. The database 36 includes information on the user, such as name, address, vehicle model / year / serial number, land transport station registration number (number plate number), car navigation unit model, mobile phone number, e-mail address, The address, telephone number, and person in charge of the service store used are recorded. The date and time when the ECU status information is transmitted from the user's vehicle 30 is also recorded. Further, as information on the service store, the name, address, telephone number, e-mail address, etc. of the service store with which the maintenance service is contracted are recorded.

  This customer management information system 38 is a procedure for collating transmission data from a user with information relating to a service store, registering or changing a user's vehicle 30, a user of the contents of a malfunction of the ECU 18 or the car navigation unit 2 mounted on the vehicle 30. Inquiries to the user, transmission of defect information to a defect analysis information system 39 (to be described later), search for a service store, and a request for support to the searched service store 29 are performed.

  The automobile (auto parts) manufacturer 28 has a failure analysis information system 39, a production management information system 40, and an order / delivery management information system 41. The failure analysis information system 39 includes a WAN / LAN 43 connected to the Internet 26 via a router 42, a server 44 connected thereto, a database 45, a terminal 46 of a quality management department, a terminal 47 of a quality assurance department, and a terminal 48 of a design department. And a service department terminal 49, which performs an initial investigation regarding a failure, a determination of whether an individual failure or a system failure, and the like. The database 45 records the model / year / serial number of the vehicle, ECU status information, the reception date / time of the ECU status information, the analysis result of the defect (case, cause, etc.), and the like.

  The production management information system 40 includes a WAN / LAN 50, a server 51 connected thereto, a database 52 in which production management information is recorded, a production management department terminal 53, and a production line terminal 54. Examine production history, identify lots that may cause defects, and adjust production of alternative parts.

  The order / delivery management information system 41 includes a WAN / LAN 56 connected to the Internet 26 via a router 55, a server 57 connected thereto, a database 58, a sales department terminal 59 and a service department terminal 60. Instructs the terminal of each department, such as instructions for preparing replacement parts. The database 58 stores order management information, delivery management information, and the like. The WAN / LANs 43, 50, and 56 of these systems are connected to each other via routers 61, 62, and 63.

  The service store 29 has a customer management information system 64, an order / order management information system 65, a so-called substitute vehicle 66 and a service vehicle 67. The customer management information system 64 includes a WAN / LAN 69 connected to the Internet 26 via a router 68, a server 70 connected thereto, a database 71, and a terminal 72 of each store, and is transmitted from the customer management information system 38. Check customer data. The database 71 includes information on customers such as name, address, vehicle model / year, vehicle serial number, license plate, car navigation unit model, serial number, mobile phone number, e-mail address, store usage history, etc. Is recorded.

  The order / order management information system 65 includes a WAN / LAN 74 connected to the Internet 26 via a router 73, a server 75 connected thereto, a database 76, and a terminal 77 of each store. In response to the transmitted support request, arrangement of substitute vehicle 66 and service vehicle 67, entry of vehicle 30 into the maintenance shop, ordering of replacement parts, repair, etc. are performed. The database 76 records information related to orders and orders, such as order information for manufacturers, vehicle / parts inventory information, and the like.

Next, the service support system will be described with reference to FIGS.
Each ECU 18 except for the car navigation unit 2 mounted on the vehicle 30 transmits ECU status information to the communication module 3 at a predetermined time interval (for example, a constant cycle) via the network 17 in the vehicle. The ECU status information is an ECU recognition ID for determining which part of the ECU 18 (engine, meter, air conditioner, etc.) and information defined for each ECU 18 and whether the operation is normal or abnormal for each function of the ECU 18. Is data information that defines

The communication control unit 20 of the communication module 3 performs the following functions.
(1) Monitor that the ECU status information is transmitted from each ECU 18 at regular time intervals. When an ECU 18 that does not transmit ECU status information is detected, the ECU 18 considers that the function has stopped, and notifies the customer center 27 via the transmission / reception unit 21.
(2) The ECU status information received by the vehicle LAN I / F unit 23 is temporarily stored in the memory 22 (function as a buffer), and the ECU status information is stored in the car navigation unit 2 by the I / F unit 20a at regular time intervals. Send to.
(3) When the I / F unit 20a receives information transmitted from the car navigation unit 2, that is, ECU status information, date / time information, and position information where the defect is detected, A history of failure detection information of the ECU 18 (hereinafter referred to as failure occurrence history) is stored in the memory 22. On the other hand, when it is determined that the problem is a serious problem, the customer center 27 is notified of the problem and the problem occurrence history stored in the memory 22.
(4) When the information transmission from the car navigation unit 2 is interrupted for a predetermined time, the car navigation unit 2 considers that the function has been stopped and notifies the customer center 27 via the transmission / reception unit 21.

On the other hand, the control unit 4 of the car navigation unit 2 executes the following functions in addition to basic functions such as a destination search function, a route search function, and a route guidance function.
(5) The failure determination condition (leveled from mild failure to severe failure) of the ECU 18 is stored in the external storage device 6 or the external memory 7.
(6) The ECU status information transmitted from the communication module 3 is received by the I / F unit 4a, and the ECU status information is compared with the above-described failure determination condition to determine whether or not a failure has occurred. At this time, a defect level indicating the degree of the defect is determined and added to the ECU status information where the defect is detected.
(7) The date and time information indicating the current date and time and the position information indicating the current position of the vehicle are added to the ECU status information in which the malfunction is detected, and transmitted to the communication module 3 by the I / F unit 4a at regular time intervals. To do.
(8) When the ECU status information is not transmitted from the communication module 3 or when the communication module 3 does not receive the determination result of the transmitted ECU status information, the communication module 3 is considered to have stopped functioning, and the Bluetooth module 10 And the mobile phone 16 are connected to the customer center 27.

  3 to 5 show an in-vehicle terminal device 1 mounted on a vehicle 30, a customer management information system 38 of a customer center 27, a failure analysis information system 39 and a production management information system 40 of an automobile (automobile parts) manufacturer 28, and orders / delivery. 4 is a processing sequence diagram of the entire service support system including a management information system 41, a customer management information system 64 of a service store 29, and an order / order management information system 65. FIG. The processing of each system 38, 39, 40, 41, 64, 65 is mainly executed by the servers 35, 44, 51, 57, 70, 75. Each processing step is assigned a sequential step number for each execution subject.

  FIG. 3 shows processing related to registration / change. The car navigation unit 2 transmits a request for registration / change of information regarding the vehicle (user) 30 to the customer management information system 38 of the customer center 27 via the communication module 3 (steps 001 and 002). Communication between the communication module 3 and the customer management information system 38 is performed via the base station 31, the mobile phone network 25, the gateway 32, and the Internet 26.

  The server 35 of the customer management information system 38 receives the notification of the registration / change procedure request for information regarding the vehicle 30 (step 101), checks the state of the database 36 and determines whether the procedure is possible. (Step 101), the result of the availability is transmitted to the in-vehicle terminal device 1 (Step 102).

  When the procedure is possible, the car navigation unit 2 prompts the user to input information to be registered / changed by displaying the display unit 9 (step 003). And information related to the vehicle (user) 30 input by the user via the operation unit 8, for example, user name, user address, vehicle type / year / serial number, land transportation station registration number (number plate number), car Enter the model / serial number of the navigation unit 2, the phone number of the mobile phone 16 possessed by the user, the mail address of the mobile phone 16 possessed by the user, the name of the service store (dealer) from which the vehicle 30 was purchased (step 004). ). When the input is completed, the input information is transmitted to the customer management information system 38 via the communication module 3 (step 005).

  The server 35 of the customer management information system 38 compares the name of the service store where the vehicle 30 was purchased with the service store list recorded in the database 36, and confirms that the received service store is an actual store ( Step 104). And the server 35 will transmit the said information (all information from the user name to the name of the service shop which purchased the vehicle 30) input by the user to the customer management information system 64, if confirmation is complete | finished (step 105). The server 70 of the customer management information system 64 confirms whether or not the customer is a customer by collating input information from the user name to the mail address of the mobile phone 16 (step 501), and sends the confirmation result to the customer management information system 38. A reply is made (step 502).

The server 35 of the customer management information system 38 receives this confirmation result, and records (registers) all the input data in the database 36 when the procedure is possible. On the other hand, if the procedure is not possible, a message for notifying the user why the procedure cannot be performed (for example, the license plate number is wrong) is selected (step 106). The result of this procedure is transmitted to the car navigation unit 2 of the in-vehicle terminal device 1 (step 107).
When receiving that the registration / change is completed, the control unit 4 of the car navigation unit 2 stores the date / time when the information about the vehicle (user) is registered / changed in the external storage device 6 or the external memory 7 (step 006). .

  FIG. 4 shows processing related to failure detection and notification to the customer center 27 in the in-vehicle terminal device 1. The communication module 3 constantly monitors the state of the car navigation unit 2 and various ECUs 18 at the time of ACC-ON (step 007). As described in the above (5) to (7), the control unit 4 of the car navigation unit 2 compares the ECU status information with the failure determination condition to determine whether or not a failure has occurred, and the ECU status in which the failure has been detected. Information, date information, and position information are transmitted to the communication module 3 (step 008). Further, these pieces of information are stored in the external storage device 6 or the external memory 7.

  The communication control unit 20 of the communication module 3 refers to the failure level as described in (3) above, and determines the severity of the failure. If it is determined that the problem is at a minor level, the ECU status information, the date and time information and the position information (latitude / longitude acquired by the GPS receiver 15) when the problem occurs are stored in the memory 22 (step 009).

  On the other hand, if the communication control unit 20 of the communication module 3 determines that the problem is at a severe level, the communication control unit 20 prepares to transmit ECU status information, date and time information when the problem has occurred, and position information (step 011). Further, as described in (4) above, when the information transmission from the car navigation unit 2 is interrupted for a predetermined time, it is determined that the car navigation unit 2 is malfunctioning. Then, the position information (latest position information) of the vehicle 30 added to the ECU status information sent lastly stored in the memory 22 is added to the information indicating that the car navigation 2 is malfunctioning and transmitted. Preparation is performed (step 012).

  Further, as described in the above (8), when the ECU status information is not transmitted from the communication module 3 or when the communication module 3 does not receive the failure determination result, it is determined that the communication module 3 has stopped functioning. . Then, the position information of the vehicle 30 added to the ECU status information is added to the information indicating that the communication module 3 is malfunctioning and prepared for transmission (step 013).

  The in-vehicle terminal device 1 notifies the customer management information system 38 of failure occurrence information, ECU status information, date / time information and position information (step 014), and is stored in the external storage device 6, the external memory 7 or the memory 22. Prepare and transmit the trouble occurrence history at a minor level (steps 015 and 016).

  The server 35 of the customer management information system 38 receives the ECU status information and the vehicle position information transmitted via the communication module 3 or the mobile phone 16. When both the car navigation unit 2 and the communication module 3 function, the user is inquired of the occurrence status of the malfunction via the communication module 3. The user exchanges information by operating the operation unit 8 of the car navigation unit 2. On the other hand, if the car navigation unit 2 or the communication module 3 does not function, the user is inquired about the occurrence of the problem by telephone or e-mail via the mobile phone 16 carried by the user (steps 108 and 109). In response to the inquiry from the customer management information system 38, the user answers the occurrence status of the defect via mail or telephone (steps 017 and 018).

  Subsequently, the server 35 prepares to transmit the vehicle type / year / serial No., the car navigation type / serial No., position information at the time of the failure, reception date / time of the ECU status information and ECU status information, failure occurrence history, and the like. Are transmitted to the failure analysis information system 39 (steps 110 and 111). Further, it is determined what kind of support is performed for the user's answer (for example, searching for the nearest service store at the location where the failure occurred) (step 112).

  The server 44 of the defect analysis information system 39 compares the information received from the customer management information system 38 with the information recorded in the database 45 and performs an initial investigation. For example, it is confirmed whether or not a defect has occurred in a specific vehicle type or part (step 201).

  FIG. 5 shows processing related to the response of the automobile (automobile part) manufacturer 28 and the service store 29 to the malfunction. The server 44 of the failure analysis information system 39 determines whether or not a failure has occurred in a specific vehicle type or part, that is, a system failure (step 202). If it is determined that there is a possibility of system failure, the production management information system 40 is notified (step 203). The server 51 of the production management information system 40 investigates the production history of a specific vehicle type or part, determines a lot that may have a defect (step 301), and transmits it to the defect analysis information system 39 (step). 302). The server 44 of the failure analysis information system 39 instructs the terminals 46 to 48 of each department to investigate the lots of vehicle types / parts (step 204).

  On the other hand, if it is determined in step 202 that there is no possibility of system failure, that is, an individual failure, the order / delivery management information system 41 is notified (step 205). The server 57 of the order / delivery management information system 41 instructs the terminal 60 of the service department to prepare for the replacement of parts (step 401), and the production management information system 40 stores the inventory of the replacement parts. The delivery date is confirmed (step 402). The server 51 of the production management information system 40 refers to the database 52 and confirms the inventory and delivery date of the substitute parts. If the delivery date is delayed, the production management department makes an advance arrangement to reduce the lead time (step 303).

  Now, the server 35 of the customer management information system 38 informs the searched service store 29 of the information about the vehicle 30, the position information, the information about the defect, the user's request, and requests the support (step 113). In response to this, the server 75 of the order / order management information system 65 instructs the terminal 77 of each store to prepare for the support of the vehicle 30 (for example, arrangement of the substitute vehicle 66 and the service vehicle 67) (step). 601). As a result, each store that received the notification dispatches the service car 67 to the user (step 602). The vehicle 30 receives support from a person in charge dispatched from the service store 29 (step 019). Then, if necessary, the user's vehicle 30 is stored in the maintenance shop of the service store 29 (step 020). Note that steps 602, 019, and 020 (the same applies to step 305 described later) are not executed by hardware resources, and are indicated by broken lines in FIG.

  The server 75 of the order / order management information system 65 inputs substitute part order information to the terminal 77 of each store (step 603) and places an order to the order / delivery management information system 41 (step 604). The server 57 of the order / delivery management information system 41 inputs the necessary number of parts substitutes to the terminal 60 of the service department (step 403), and requests the production management information system 40 for additional production (step 404). When the production is completed, the server 51 of the production management information system 40 inputs the number of shipments to the terminal 53 of the production management department (step 304). The substitute product is delivered to the service store 29 (step 305).

  When the server 75 of the order / order management information system 65 receives a substitute for a part from the automobile (auto parts) manufacturer 28, it inputs the acceptance information to the terminal 77 of each store (step 605), and the car (auto parts). ) Inspection information is transmitted to the order / delivery management information system 41 of the manufacturer 28 (step 606). Further, the cost required for support to the user is calculated (step 607), and it is determined whether or not it is within the warranty period (step 608). If it is within the warranty period, a support fee is charged to the automobile (automobile parts) manufacturer 28 (step 609), and if it is outside the warranty period, a support cost is charged to the user of the vehicle 30 (step 610).

  As described above, the in-vehicle terminal device 1 according to the present embodiment includes the car navigation unit 2 and the communication module 3, and the car navigation unit 2 uses a preset failure determination condition and ECU status information. It has a malfunction determination function for comparing the malfunction of each ECU 18 in comparison. Further, the communication module 3 monitors the function of the ECU 18 based on whether or not the ECU 18 transmits ECU status information at regular time intervals. As a result, it is possible to detect a malfunction of the ECU 18 even when a malfunction occurs in the car navigation unit 2.

  The ECU status information of the ECU 18 in which the defect is detected is transmitted from the car navigation unit 2 to the communication module 3 together with the date information and the position information. Since a failure level indicating the degree of failure is added to the ECU status information, the communication module 3 can easily determine the degree of failure.

  In the case of a minor failure, the communication module 3 stores the failure occurrence history in the memory 22 without transmitting ECU status information related to the failure to the customer center 27. Thereby, it is possible to suppress the amount of communication and the occurrence of excessive service. On the other hand, in the case of a serious malfunction, the ECU status information and the malfunction occurrence history stored in the memory 22 are notified to the customer center 27, so that the user can quickly and surely service based on the latest malfunction contents and the vehicle position. It becomes possible to receive. The failure analysis information system 39 can elucidate the cause and provide an appropriate service by referring not only to the ECU status information but also the occurrence date / time information of the failure, the occurrence location information of the failure, and the failure occurrence history.

  Since the communication module 3 determines that a problem has occurred in the car navigation unit 2 and notifies the customer center 27 when information transmission from the car navigation unit 2 exceeds a predetermined time, the communication module 3 notifies the customer center 27 of the failure. It is possible to receive a quick and reliable service.

  Since the car navigation unit 2 includes the Bluetooth module 10, even if a failure occurs in the communication module 3, it is possible to notify the customer center 27 of the failure via the mobile phone 16. Further, since information related to the vehicle (user) 30 including the telephone number of the user's mobile phone 16 is recorded in the database 36 of the customer center 27 in advance, the mobile phone can be carried even if a failure occurs in the car navigation unit 2 or the communication module 3. Inquiries to the user can be made from the customer center 27 via the telephone 16.

The present invention is not limited to the embodiments described above and shown in the drawings, and can be modified or expanded as follows, for example.
The communication module 3 may always send ECU status information related to the failure to the customer center 27 regardless of the severity of the failure.
The communication control unit 20 may determine abnormality of the car navigation unit 2 by monitoring output signals from the control unit 4 and the power supply control unit 12.
The Bluetooth module 10 may be provided as necessary.

The in-vehicle device referred to in the present invention is not limited to the ECU 18 and may be another in-vehicle device.
If it is difficult to deliver replacement parts from the automobile (auto parts) manufacturer 28 within the delivery date, the service store 29 confirms the inventory of the replacement parts with the nearest auto parts dealer and places an order if there is inventory. It may be configured to do.

The block diagram which shows the electrical constitution of the vehicle-mounted terminal device which shows one Embodiment of this invention. Diagram showing the overall configuration of the service support system Sequence diagram showing processing related to registration / change Sequence diagram showing defect detection process and customer center notification process Sequence diagram showing processing related to support services at automobile (auto parts) manufacturers and service shops

Explanation of symbols

  In the drawings, 1 is an in-vehicle terminal device, 2 is a car navigation unit (car navigation device), 3 is a communication module (in-vehicle wireless communication device), 4 is a control unit (defect determination means), and 4a is an I / F unit (information transmission). Means), 5 is a position detector (position detection means), 10 is a Bluetooth module (external communication means), 17 is a network, 18 is an ECU (on-vehicle equipment), 20 is a communication control unit (communication control means), and 20a is I. / F unit (information receiving unit), 21 is a transmitting / receiving unit (external communication unit), 22 is a memory (storage unit), 23 is a vehicle LAN I / F unit (in-vehicle communication unit), and 35 is a server (external device). .

Claims (8)

An in-vehicle wireless communication device used with a car navigation device,
An external communication means for performing wireless communication with an external device;
Information receiving means for receiving the operating state information of the in-vehicle device and the position information of the vehicle transmitted from the car navigation device;
Storage means for storing operating state information and position information received by the information receiving means;
When it is determined that a problem has occurred in the in-vehicle device based on the operation state information received by the information reception unit, the latest operation state information and position information stored in the storage unit are transmitted by the external communication unit, Communication control means for transmitting, by the external communication means, trouble occurrence information related to the car navigation device and the latest position information stored in the storage means when it is determined that an abnormality has occurred in information transmission from the car navigation device. An in-vehicle wireless communication device comprising: The operating state information includes a failure level indicating the degree of failure,
The communication control means determines the degree of malfunction that has occurred in the in-vehicle device based on the operational status information received by the information receiving means, and if it is determined that the malfunction is minor, the operational status information and the position information are determined. 2. The in-vehicle wireless according to claim 1, wherein the defect history is stored in the storage means without being transmitted, and the defect history is transmitted together with the operation state information and the position information when it is determined as a serious defect. Communication device.   The communication control means determines that an abnormality has occurred in information transmission from the car navigation device when the information receiving means does not receive the operation state information and the position information beyond a predetermined time interval. The in-vehicle wireless communication device according to claim 1 or 2. In-vehicle communication means for receiving operating state information transmitted from an in-vehicle device via a network arranged in the vehicle,
The communication control means is based on the fact that the in-vehicle communication means does not receive the operation state information from the in-vehicle device beyond a predetermined time interval in addition to the operation state information received by the information receiving means. The in-vehicle wireless communication device according to claim 1, wherein it is determined that a problem has occurred in the in-vehicle device. The information receiving means receives the date and time information of the occurrence of a failure transmitted from the car navigation device,
The storage means stores date and time information of occurrence of a failure received by the information receiving means,
The communication control means transmits the latest trouble occurrence date and time information stored in the storage means together with the operation state information, the position information or the trouble occurrence information related to the car navigation device. Item 5. The in-vehicle wireless communication device according to any one of Items 1 to 4. It is comprised from the vehicle-mounted radio | wireless communication apparatus and car navigation apparatus in any one of Claim 1 thru | or 5,
The car navigation device includes:
Position detecting means for detecting the position of the vehicle and outputting position information;
A failure determination means for comparing the failure determination condition set in advance with the operation state information of the in-vehicle device to determine a defect in the in-vehicle device;
An information transmission means for associating the operation state information of the in-vehicle device determined to be a defect by the defect determination means and the position information output from the position detection means, and transmitting the information to the in-vehicle wireless communication device. In-vehicle terminal device characterized.   The in-vehicle terminal device according to claim 6, wherein the information transmitting unit transmits the date and time information of occurrence of the defect, the operation state information, and the position information in association with each other to the in-vehicle wireless communication device. 8. The in-vehicle terminal device according to claim 6, wherein the car navigation device includes an external communication unit that performs wireless communication with an external device.

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