JP2007134919A - Telephone conversation recording system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a telephone conversation recording system for extracting a report content of one received issue which has been dispersed and recorded in a plurality of channels easily, and for reproducing it collectively. <P>SOLUTION: The conversation recording system includes a plurality of receive terminals 5 and 6 for receiving a report, and a telephone conversation recording unit 9 for recording the content of the report a plurality of more record channels. When the report content of one received issue is dispersed and recorded in the conversation recording unit 9, information for joining the dispersed report content is additionally recorded in the record channel. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a call recording system, and in particular, relates to a system that can reproduce collectively the contents of a report of one reception case that is distributed and recorded in a plurality of recording channels.

  In the conventional call recording system, the content of the call at the call terminal device is recorded in a channel corresponding to each call terminal device of the call recording device based on the call detection, and the call is recorded based on the call control information from the call terminal device. The contents of the call recorded on the recording device are reproduced.

  This call control information includes channel information for identifying a channel to be recorded. When a date and time, a channel, etc. to be played back are input from the call terminal device and playback is instructed, the call control information is transmitted from the call terminal device to the call recording device. In addition, the recorded date and time and the channel in the call recording device are designated to reproduce the necessary recorded call contents. (For example, refer to Patent Document 1).

  Specifically, as shown in FIG. 7, a digital line circuit 130 connected to a telephone line, a line control device 120 that accommodates a communication path switch 140 and a trunk 115, and a call terminal device connected to the digital line circuit 130 110, a call recording device 129 connected to the trunk 115 for recording the content of the call, and the call recording device 129 controlled by call control information from the call terminal device 110, and the call recording device via a telephone line. A network server 135 that provides the call terminal device 110 with the content of the call recorded at 129.

  The call terminal device 110 is provided with a LAN interface 128 and is connected to the LAN so as to be accessible to the network server 135. Further, the call terminal device 110 is provided with a call recording output interface 334 and is connected to the call recording device 129 so that all call contents or specified call contents correspond to the call terminal device 110. Recording is performed on the channel of the device 129.

  With this configuration, when the playback instruction is issued by the call terminal device 110, connection request information to the call recording device 129 is transmitted to the line control device 120. In the line control device 120, the digital line circuit 130 and the The trunk 115 is connected to the call path switch 140 via the call path switch 140, and a call path is set between the call recording device 129 and the call terminal device 110 as indicated by reference numeral D.

  Along with this operation, call control information such as channel information, time information, and reproduction information is sent from the LAN interface 128 of the call terminal device 110 to the network server 135 via the LAN, as indicated by symbol A. . The network server 135 sends call control information to the call recording device 129 as indicated by reference numeral B.

  The call recording device 129 selects a date / time and a channel in the call recording device 129 based on the call control information, and designates an area to be reproduced from the recorded call contents. The recorded content reproduced by the call recording device 129 is output from a speaker (not shown) of the call terminal device 110 via a general exchange line of a call path set as indicated by reference numeral C.

Japanese Patent Laid-Open No. 11-098281 (pages 2 to 8, FIGS. 1 and 10)

  However, according to the call recording system according to Patent Document 1, when the call terminal device 110 is considered as a report reception terminal, in the scene of a call between the reporter and the report reception person, etc. When a call is transferred to the call terminal device 110 at another seat when it is difficult to make a determination, the call recording device 129 records the report content in a channel corresponding to each call terminal device 110. The contents of the report after transfer are distributed and recorded on different channels.

  Further, even when a call is disconnected in the middle of a report by a mobile phone, the contents of the report before the call disconnection and the recall notification are distributed and recorded on different channels or the same channel. As described above, since the call recording device 129 is recorded in a distributed manner regardless of the notification content of one notification acceptance case, the notification content cannot be reproduced from the call terminal device 110 in a lump. .

  In view of the above problems, the present invention provides a call recording system that makes it easy for a call recording device to extract the contents of one reception case that is distributed and recorded in a plurality of recording channels and that can be reproduced collectively. The purpose is to provide.

  In order to solve the above-mentioned problems, the present invention provides a call recording system comprising a plurality of receiving terminals for receiving a report and a call recording apparatus for recording the contents of the report in a plurality of recording channels. When the contents of a report by a single reception case are distributed and recorded in the call recording device, information for linking the distributed contents of the notification is added and recorded on the recording channel. ing.

  According to a second aspect of the present invention, in the first aspect of the invention, the added information includes information indicating that the information has been transferred from one reception terminal to another reception terminal. ing.

  According to a third aspect of the present invention, in the first aspect of the present invention, the added information includes information indicating that the content of the report has been interrupted.

  According to a fourth aspect of the present invention, in the first aspect of the invention, a function for reproducing the content of the notification is provided, and a series of the content of the notification of one reception case is reproduced based on the added information. It becomes the composition which becomes.

  According to the first aspect of the present invention, when the content of the report by one reception case is distributed and recorded, the call recording device is recorded with the information for linking the distributed content of the report added. As a result, it is easy to extract the contents of the notifications distributed and recorded on the separate recording channels or the same recording channel of the call recording device by the added information, and can be reproduced collectively.

  According to the second aspect of the present invention, the added information includes information indicating that the information has been transferred from one reception terminal to another reception terminal. When a call is transferred to the reception terminal, it is easy to extract the contents of the pre-transfer and post-transfer reports that are distributed and recorded in different recording channels of the call recording device, and can be reproduced together.

  According to the third aspect of the present invention, since the added information includes information indicating that the content of the report has been interrupted, when the call is disconnected and the call is re-called, the call recording device It is easy to extract the contents of the pre-call and re-call notifications that are recorded separately on the same recording channel or distributed on the same recording channel, and can be reproduced together.

  According to the fourth aspect of the present invention, a function for reproducing the notification content is provided, and a series of notification contents of one reception case is reproduced based on the added information. When the contents of notifications by project are distributed and recorded, the distributed notification contents can be easily extracted and reproduced together.

  Therefore, according to the first to fourth aspects of the present invention, the call recording system can easily extract the contents of one reception case that is distributed and recorded in a plurality of recording channels and can reproduce them collectively. Can be provided.

  DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, embodiments of the present invention will be described in detail as examples based on the attached drawings. FIG. 1 is a schematic diagram showing a system configuration of a call recording system according to the present invention. FIG. 2 is a diagram showing a database of a system configuration of a call recording system according to the present invention and information examples of a call recording apparatus. FIG. 3B is a table showing an example of information recorded in the call recording device. FIG. 3 is an operation from the reception start to the reception end by the reception terminal of the system configuration of the call recording system according to the present invention. FIG. 4 is a diagram showing a recording / playback operation when the call recording system according to the present invention is transferred to a reception terminal at another seat, (A) is a flowchart showing the recording operation, and (B) is a playback operation. It is a flowchart to show.

  5A and 5B are diagrams showing a recording / reproducing operation when a call is interrupted and re-called in the call recording system according to the present invention. FIG. 5A is a flowchart showing the recording operation, and FIG. 5B is a flowchart showing the reproducing operation. FIG. 6 is a diagram showing an example of playback processing of the reception terminal of the system configuration of the call recording system according to the present invention. FIG. 6A is a schematic diagram showing an example of playback processing when one recording channel is designated, and FIG. FIG. 5C is a schematic diagram showing an example of a playback process when a recording channel is designated, and FIG. 10C is a schematic diagram showing an example of a playback process when a plurality of call contents are played together.

  A system configuration of a call recording system according to the present invention will be described with reference to FIG. As shown in FIG. 1, the whistleblower T has a fixed telephone 1 and a mobile telephone 2. The firefighting headquarter H has a plurality of reception terminals 5 and 6 and a database 8 and a call recording device 9 connected to the reception terminals 5 and 6. In addition to the reception terminals 5 and 6, a call playback device 7 is installed, and the call playback device 7 is connected to the database 8 and the call recording device 9. The fire station S owns the fixed telephone 10, and the police station K owns the fixed telephone 11 so that the fire department H can be inquired. The reception terminals 5, 6 and the fixed telephones 1, 10, 11 are connected via the telephone network 4, and the reception terminals 5, 6 and the mobile telephone 2 are connected via the radio base station 3 via the telephone network 4. ing.

  The reception terminal 5 installed in the firefighting headquarters H is provided with a reception telephone 5a and a speaker 5b, and the reception terminal 6 is provided with a reception telephone 6a and a speaker 6b. The database 8 stores reception information, recording channel definition master, transfer information, and disconnection information. The call recording device 9 stores reception information, transfer information, and recording information, and the call contents are recorded. ing. The content of the call used here refers to a call voice that is the content of the report, and will be described below in terms of the content of the call.

  An outline of a case where a call is transferred to a reception terminal at another seat during the reception process in the recording / playback method by this system will be described. If there is a report from the reporter T by the fixed telephone 1 or the cellular phone 2, if the reception terminal 5 accepts the report, the reception telephone 5a performs a report reception process. At this time, reception information is recorded in the database 8, reception information and recording information are recorded in the call recording device 9, and call contents are recorded.

  When the notification is received by the reception terminal 5 and transferred to the reception terminal 6 at another seat, the transfer information is recorded from the reception terminal 6 in the database 8 in association with the reception information and the call recording. The reception information and the transfer information are recorded in association with the device 9. Along with these operations, recording of the call content of the reception terminal 5 is stopped and recording of the call content of the reception terminal 6 is started. The content of the call to the call recording device 9 is recorded on the recording channel corresponding to each of the receiving terminals 5 and 6 based on the recording channel definition master set and recorded in the database 8 in advance.

  When the reception process of the notification by the reception terminal 6 is completed and the call content recorded in the call recording device 9 is reproduced, the call content of the notification reception case is converted into the call recording based on the reception information of the database 8. Based on the transfer information of the call recording device 9 read out from the device 9, the call content by the reception terminal 5 before transfer and the call content by the reception terminal 6 after transfer are reproduced together. The reception terminals 5 and 6 and / or the call recording device 9 are provided with a function of reproducing the content of the call, and the call recording device 9 before or after the transfer by any of the reception terminals 5 and 6 or the call recording device 9. The contents can be played back together.

  Next, an example of information recorded in the database 8 and the call recording device 9 will be described with reference to FIG. As shown in FIG. 2A, the database 8 includes a reception information DB, a transfer information DB, a disconnection information DB, and a recording channel definition master. The reception information DB includes a reception number, a reception case number, a reception date and time, and a reception. Terminal number, transfer information DB with reception case number, reception terminal number and transfer count corresponding to them, disconnection information DB with reception case number, disconnection terminal number, reception partner telephone number, recording channel definition master Each recording channel corresponding to the reception terminal number is recorded. In the disconnection information DB, the name of the reception partner may also be recorded, and information that can identify that it is a re-call reception case may be recorded.

  Further, as shown in FIG. 2 (B), the call recording device 9 is composed of reception information, recording information, and transfer information, the reception information is a reception case number, the reception date and time, the recording information is a reception case number, The recording channel, recording start date / time, recording end date / time, and recording time are recorded, and the transfer information includes a reception case number, a reception terminal number, and a transfer count.

  Next, the operation from the reception start to the reception end by the reception terminal of the call recording system according to the present invention will be described with reference to FIG. It is assumed that control software for performing this operation is installed in the receiving terminals 5 and 6.

  When reception is started by the reception terminal 5, it is determined whether transfer / recall is received or new is received (S32). For example, in the case of a transfer from the reception terminal 6 or a re-call by disconnecting the call of the reception terminal 6, the transfer confirmation button or the disconnection confirmation button displayed on the screen of the reception terminal 5 confirms the reception of the transfer / recall. To do. If it is not reception of transfer / recall, it is confirmed as new reception and new reception information is created (S33). Thereafter, the content of the received call is converted into voice data (S34), and writing of the voice data into the recording channel designated by the reception terminal 5 is started (S35). For example, it is written in the recording channel 5 corresponding to the reception terminal 5.

  Then, it is determined whether the call that has started to be written ends and is a normal reception that is completed as a single reception case, or a reception that is not completed as a single reception case and that is forwarded or disconnected. (S36). In the case of normal reception, the reception terminal 5 ends the reception. In the case of the reception to be transferred and the reception to be disconnected, it is determined whether the reception is to be transferred or the reception is disconnected (S37). In the case of a transfer reception, a transfer destination reception terminal is determined (S38). If it is transferred to the reception terminal 6, the reception terminal 6 is determined as a transfer destination reception terminal.

  Then, transfer information to the reception terminal 6 is created (S39), and the reception terminal 5 ends the reception. When the call is cut off, the call at the receiving terminal 5 is interrupted, cutting information indicating that the call is cut off is created (S41), and the receiving terminal 5 ends the receiving.

  On the other hand, if the transfer / recall is accepted in step S32, it is determined whether the transfer is accepted or the re-call is accepted (S42). In the case of transfer acceptance, for example, if transfer is accepted from the reception terminal 6, the transfer information from the reception terminal 6 is read (S43), and the reception information of the reception terminal 5 is updated (S44). In the case of accepting a re-call, for example, when accepting a re-call of the reception terminal 6, the disconnection information of the reception terminal 6 is read (S45), and the reception information of the reception terminal 5 is updated (S46). Thereafter, the steps from S34 to S41 are executed, and the reception terminal 5 ends the reception. The same operation is performed when reception is started at the reception terminal 6.

  Next, a recording / playback operation when transferring from the reception terminal 5 to the reception terminal 6 will be described with reference to FIG. As shown in FIG. 4A, the whistleblower makes a report from the telephone (S1). The reception terminal 5 receives and records a report from the whistleblower (S2). In step S2, reception information transmission, recording channel inquiry / acquisition, call recording start instruction, and call before transfer are sequentially executed. The reception terminal 5 gives reception information to the report and sends the reception information to the database 8. In response to this transmission, the database 8 records the reception information in association with the recording channel (S3). The reception terminal 5 refers to the recording channel definition master of the database 8 in order to acquire the recording channel corresponding to the reception information (S4). Here, the recording channel 5 corresponds to the reception terminal 5. The reception terminal 5 instructs the call recording device 8 to start call recording for the acquired recording channel 5, and in response to this instruction, the call recording device 8 records the call contents on the recording channel 5 ( S5), the reception information given by the reception terminal 5 and the recording information created by the call recording device 8 are recorded (S6). Thereby, the call by the notification to the reception terminal 5 is started simultaneously with the instruction to start the call recording to the call recording device 8.

  Next, a transfer process for receiving the notification is performed from the receiving terminal 5 to the receiving terminal 6 (S7). In step S7, the reception terminal 5 sequentially executes a transfer instruction, reception information transmission, and call recording stop instruction to the reception terminal 6. In response to this, the reception terminal 6 performs a transfer reception process (S8). In step S8, the reception terminal 6 sequentially executes a transfer incoming call, reception information update, and transfer information addition. First, in step S7, when a transfer instruction is received from the reception terminal 5 to the reception terminal 6, the reception terminal 6 detects a transfer incoming call. Also, the reception information given from the reception terminal 5 to the reception terminal 6 is transmitted. Upon receipt of these, the reception terminal 6 updates the reception information and adds transfer information by detecting the incoming transfer. The reception terminal 6 sends the reception information and transfer information to the database 8, and the database 8 records the updated content of the reception information (S9), and records the transfer information in association with the reception information (S9). S10). Similarly, the reception terminal 6 sends reception information and transfer information to the call recording device 9, and the call recording device 9 records the transfer information in association with the reception information (S10-1). Further, the reception terminal 5 instructs the call recording device 9 to stop call recording, and in response to this, the call recording device 9 stops recording the content of the call to the recording channel 5 (S11).

  Next, the reception terminal 6 performs transfer recording processing for reception after transfer (S12). In step S12, recording channel inquiry / acquisition, call recording start instruction, call after transfer, and call recording stop instruction are sequentially executed. The reception terminal 6 refers to the recording channel definition master of the database 8 in order to acquire the recording channel corresponding to the reception information updated in step S8 (S13). Here, the recording channel 6 corresponds to the receiving terminal 6. The reception terminal 6 instructs the call recording device 8 to start call recording for the acquired recording channel 6, and in response to this instruction, the call recording device 8 records the call contents on the recording channel 6 ( S14) records the reception information updated by the reception terminal 6 and the recording information created by the call recording device 8 (S15). The call after transfer of the reception terminal 6 is started at the same time as the call recording device 8 is instructed to start call recording. When the reception of the notification at the reception terminal 6 is finished, the reception terminal 6 instructs the call recording device 9 to stop call recording, and in response to this instruction, the call recording device 9 calls the recording channel 6. Stop recording content (S16).

  Further, as shown in FIG. 4 (B), the reception terminal 5 performs a reproduction process of the call content of the notification reception (S17). In step S17, first, for example, a reception case number is specified as reception information from the reception terminal 5 to the database 8, and in response to this specification, the reception information, transfer information, and recording channel definition master are stored in the database 8. Referenced (S18), the transfer information and recording channel corresponding to the specified reception case number are sent to the reception terminal 5. The reception terminal 5 requests the call recording device 9 for a recording file of the call contents using all the transfer information of the same reception case number sent and the recording channel. In response to this request, the call recording device 9 searches for the transfer information and the recording channel as keys (S19), and outputs the corresponding recording files of different recording channels to the receiving terminal 5 (S20). The reception terminal 5 sorts the output recording files of different recording channels. The reception terminal 5 is provided with a playback function for sorted recording files, plays back the recording files, and outputs the sound from the speaker 5b.

  Next, the recording / playback operation when the call is disconnected while the reception terminal 5 is receiving the notification and the reception terminal 6 is re-called will be described with reference to FIG. As shown in FIG. 5 (A), the whistleblower makes a report from the telephone (S21). The reception terminal 5 performs reception / recording processing of a report from the reporter (S22). In the snubbing of S22, reception information transmission, recording channel inquiry / acquisition, call recording start instruction, call, call recording stop instruction are sequentially executed. The reception terminal 5 gives reception information to the report and sends the reception information to the database 8. In response to this transmission, the database 8 records the reception information in association with the recording channel (S23). The reception terminal 5 refers to the recording channel definition master of the database 8 in order to acquire the recording channel corresponding to the reception information (S24). Here, the recording channel 5 corresponds to the reception terminal 5. The reception terminal 5 instructs the call recording device 8 to start call recording for the acquired recording channel 5, and in response to this instruction, the call recording device 8 records the call contents on the recording channel 5 ( S25), recording the reception information given by the reception terminal 5 and the recording information created by the call recording device 8 (S26). As a result, the call by the notification to the reception terminal 5 is started simultaneously with the call recording start instruction to the call recording device 8.

Next, when the call is interrupted at the reception terminal 5, the reception terminal 5 instructs the call recording device 9 to stop call recording. In response to this instruction, the call recording device 9 stops the recording of the call contents of the recording channel 5 (S27). When a re-call is made at the reception terminal 6 after a while, for example, the re-call partner is determined by inquiring about the disconnection information such as the reception partner telephone number by the reception terminal 5 and the reception case number at the reception terminal 5 is specified. Then, the reception information for receiving the re-call notification by the reception terminal 6 is given, and the reception information is sent to the database 8.
The subsequent steps from S22 to S27 are sequentially executed in the same manner as described above.

  Further, as shown in FIG. 5 (B), the reception terminal 5 performs a reproduction process of the call content of the notification reception (S28). In step S28, first, for example, a reception date / time range is specified as reception information from the reception terminal 5 to the database 8, and the reception information and the recording channel definition master are referred to in the database 8 in response to this specification. (S29) The recording channel corresponding to the designated reception date / time range is transmitted to the reception terminal 5. The reception terminal 5 requests the call recording device 9 for a recording file of the call contents within the range of the sent recording channel and the reception date and time. In response to this request, the call recording device 9 searches for the recording channel and the range of the reception date and time as a key (S30), and outputs the corresponding recording file to the reception terminal 5 (S31). The reception terminal 5 sorts the output corresponding recording files. The reception terminal 5 is provided with a playback function for sorted recording files, plays back the recording files, and outputs the sound from the speaker 5b.

  Next, an example of the reproduction process shown in FIG. 5B will be described with reference to FIG. In FIG. 6A, for example, the reception terminal 5 refers to the reception information and the recording channel definition master in the database 8 and designates the recording channel 1 and the reception date and time range 00: 10-00: 13. Among the call contents recorded on the recording channel 1 of the call recording device 9, the recording start date and time (black circles) of the call contents 2 and 3 are within the reception date and time range of 00:10 to 00:13. Therefore, these call contents 2 and call contents 3 are output to the reception terminal 5 as corresponding recording files.

  In FIG. 6B, for example, the reception terminal 5 refers to the reception information in the database 8 and the recording channel definition master, and sets the recording channel 1, the recording channel 2, and the reception date / time range 00:10 to 00:13. The recording start date (black circle) of call contents 2, call contents 3, and call contents 4 of the call contents recorded on recording channel 1 and recording channel 2 of call recording device 9 is accepted. Since the date and time range is in the range of 00:10 to 00:13, these call contents 2, call contents 3 and call contents 4 are output to the reception terminal 5 as corresponding recording files.

  FIG. 6 (C) shows an example in which the content of a call is output to the receiving terminal 5 as a corresponding recording file as shown in FIG. 6 (A) or FIG. 6 (B). This is a case where the header information as the recording information and the voice data as the call contents are output as a pair and stored in the reception terminal 5 when the contents are made into one recording file. In the reception terminal 5, only header information is displayed as a list on the screen, and playback can be started from the audio data selected from this list display, and the recording time before the selected audio data is added. And determine the position of playback. In the case shown in Fig. 6 (B), call content 1 is played from the beginning (0 seconds), call content 2 is played from 2 minutes 10 seconds and after, call content 3 is added 1 minute 20 seconds to 2 minutes 10 seconds It will be played from after.

  Note that the content of the call recorded in the call recording device 9 is, for example, specified by the fire department H by the fixed telephone 10 from the fire station S or the fixed telephone 11 from the police station K shown in FIG. It is used in the scene that is played back when reconfirming the contents of the call for the post-verification of the reception case, etc.

  The first embodiment described so far has been described from the system configuration of the call recording system, but may be expressed from the following categories of recording and playback methods. For example, a recording / playback method for transferring a call to the reception terminal at another seat can be expressed as a call recording for recording a plurality of reception terminals and a call content for each reception terminal on a recording channel provided for each reception terminal. A recording / playback method in a call recording system comprising a device, the step of assigning reception information to a reception case received by one reception terminal of the plurality of reception terminals, the provided reception information and the reception case Recording the call recording device in association with the call content of the call, and using the reception information assigned to the reception case when the call of the reception case received at the one reception terminal is transferred to another reception terminal. Generating the reception information of the reception case transferred to the other reception terminal, and transferring the transfer information from the one reception terminal to the other reception terminal to the transferred reception case. Recording to the call recording device by associating the assigned reception information and transfer information with the transferred call contents of the transferred reception case, and recording the call recording device. Reading the call contents from the call recording device based on the reception information, sorting the read call contents based on the transfer information, and creating a series of call contents of the reception case; This is a recording / playback method comprising steps for playing back a series of call contents.

  Further, for example, a recording / playback method in the case where a call is disconnected and a re-call is described. A call recording apparatus that records a plurality of reception terminals and a call content for each reception terminal in a recording channel provided for each reception terminal. A recording / playback method in a call recording system comprising: a step of assigning reception information to a reception case received by one reception terminal of the plurality of reception terminals; and the received reception information and the reception case Associating a call content with the call recording device; recording the assigned reception information and recording information regarding the call content of the reception case in association with the call recording device; and the one reception terminal. If the call of the reception case received in (1) is disconnected and the reception case is re-called at one of the plurality of reception terminals, the call is given to the reception case. Using the reception information to create reception information for a reception case that has been re-called at any of the plurality of reception terminals; and reception information given to the reception case that has been a re-call , Recording the call recording device in association with the call contents of the reception case that has been re-called, the reception information given to the reception case that has been re-calling, and the reception case that has been re-calling Recording the call content recorded in the call recording device in association with the recording information relating to the call content, reading the call content recorded in the call recording device from the call recording device based on the reception information, and the reading Sorting the call contents based on the recorded information, creating a series of call contents of the reception case, and reproducing the series of call contents It is a recording and playback method you are.

  According to the present invention described above, when a call is transferred to the reception terminal at the other seat, the contents of the call before and after the transfer are recorded that are distributed and recorded in different recording channels of the call recording device. Easy to play together. Also, when the call is disconnected and re-called, it is easy to extract the contents of the call before and after the call that is recorded separately on the separate recording channel or the same recording channel of the call recording device. Can be played. It should be noted that the present invention is not limited to these cases, and it is easy to extract the call contents of one reception case that is distributed and recorded in a plurality of recording channels, and can be reproduced collectively. As long as it provides.

  The present invention is not limited to the first embodiment described so far, and is a call recording system comprising a plurality of reception terminals for receiving a report and a call recording apparatus for recording the contents of the report in a plurality of recording channels. In this case, when the contents of the report by one reception case are distributed and recorded in the call recording device, information for linking the distributed contents of the notification is added and recorded on the recording channel. Any system configuration may be used.

  Further, the added information includes information indicating that the information has been transferred from one reception terminal to another reception terminal, and includes information indicating that the content of the report has been interrupted. The information is not limited, and may be other information for associating distributed report contents. In addition, according to the first embodiment, the reception terminal is provided with a function of reproducing the notification content, and based on the added information, a series of notification content of one reception case is reproduced. The call recording device may be provided with a function of reproducing the notification content, or the call reproduction device may be provided to reproduce a series of notification contents of one reception case.

1 is a schematic diagram showing a system configuration of a call recording system according to the present invention. The figure which shows the example of information of the database of a system configuration of a telephone call recording system by the present invention, and a telephone recording device, (A) is a table figure showing the example of information recorded in a database, (B) is the information recorded on a telephone recording device It is a table figure which shows an example. It is a flowchart which shows the operation | movement from the reception start by the reception terminal of the system configuration of the telephone call recording system by this invention to reception completion. In the call recording system according to the present invention, a diagram showing a recording / reproducing operation when it is transferred to a reception terminal of another store, (A) is a flowchart showing a recording operation, and (B) is a flowchart showing a reproducing operation. In the call recording system according to the present invention, FIG. 5A is a flowchart showing a recording operation when a call is interrupted and a re-call is made, and FIG. 5B is a flowchart showing a reproducing operation. The figure which shows the example of a reproduction process of the reception terminal of the system configuration of the call recording system by this invention, (A) is a schematic diagram which shows an example of the reproduction process when one recording channel is designated, (B) is two recording channels FIG. 6C is a schematic diagram showing an example of a reproduction process when a plurality of call contents are reproduced collectively. FIG. It is a schematic diagram which shows the system configuration | structure of the conventional telephone call recording system.

Explanation of symbols

T Reporter
1 Landline phone
2 Mobile phone
3 Radio base station
4 Telephone network
H Fire Department
5 Reception terminal
5a Reception phone
5b speaker
6 Reception terminal
6a Reception phone
6b speaker
7 Call playback device
8 Database
9 Call recording device
S Fire Department
10 Fixed telephone
K police station
11 Fixed telephone

Claims (4)

  In a call recording system comprising a plurality of reception terminals for receiving a report and a call recording device for recording the contents of the report on a plurality of recording channels, the contents of the report by one reception case are distributed and recorded on the call recording device. A call recording system, wherein information for linking distributed notification contents is added and recorded on the recording channel.   The call recording system according to claim 1, wherein the added information includes information indicating that the information has been transferred from one reception terminal to another reception terminal.   The call recording system according to claim 1, wherein the added information includes information indicating that the content of the report has been interrupted.   The call recording system according to claim 1, wherein a function for reproducing the contents of the notification is provided, and a series of contents of the notification of one reception case is reproduced based on the added information.

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