JP2007022582A - Filling station system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a filling station system that eliminates the need for time and effort to input information, also eliminates the need to always manage a large amount of customer information on the filling station side, and makes it possible to exert appropriate control using customer information. <P>SOLUTION: The filling station system according to the invention has in a filling station a POS terminal 20 and a charging device 10 provided for each filling point, and has a customer information management center 50 located away from the filling station. The customer information management center 50 delivers customer data, namely specific-customer data associated with service information and the identification code of a specific customer which satisfies given specific-customer conditions, to the POS terminal 20, and stores it in a specific-customer data storage section 22. When it is determined that the identification code is stored in the specific-customer data storage section 22, predetermined control for the specific customer is executed. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a gas station system.

  In recent years, gas station systems have been developed to support sales promotion of oil liquids and goods at gas stations and enhancement of services. There is the following prior art for such a system.

JP2003-118800 (abstract) JP 07-132802 (abstract, FIG. 2) JP 06-064695 (abstract)

  In Patent Document 1, a gas station inputs service purchase history such as refueling, car wash, oil change, coating, etc. of a customer and customer service history that does not involve service purchase at the gas station, and transmits the history to the service management center. Then, a customer service management system is disclosed in which a service management center sends service information to a customer by mail according to the service type and provision conditions set in the initial setting according to the customer service history. In this system, various customer information such as a refueling history, an oil change history, and a vehicle inspection history input at a gas station is managed by a management center to deliver useful specific information to a specific customer.

  In Patent Document 2, POS customer management information of a refueling customer who came to the site is transmitted to an employee at a refueling site using a wireless communication method, and a predetermined response is given to the customer in response to the site based on the transmitted information. A system for promoting sales is disclosed.

  In Patent Document 3, a mobile terminal device is attached to the upper arm portion of a store clerk located at a fueling station, and transaction data can be input in the mobile terminal device, and input between the mobile terminal device and the in-store device. A system for wirelessly transmitting and receiving data including the transaction data is disclosed.

However, in the system of Patent Document 1, it takes time to input various information such as customer service history. Also, since the distribution of information from the management center to the customer is one-way, the customer's action on the distribution information can only be left to the customer's will.
In addition, in the systems of Patent Documents 2 and 3, an employee at a gas station can directly conduct a sales promotion by interviewing a customer based on wirelessly transmitted customer information. Since the information is based on sales results and the types of information are various, it is only a holistic customer service approach, that is, an effective customer service approach that is targeted cannot be performed. In these systems, a vast amount of customer data for all refueling customers must be managed at the gas station.

In view of the above problems, one of the objects of the present invention is to perform appropriate control using customer information without the need for inputting information and without constantly managing a large amount of customer information at the gas station. It is to provide a gas station system that can.
Another object of the present invention is to provide a gas station system that allows a gas station staff to promptly perform an appropriate customer service approach for a predetermined customer to be approached.

  A gas station system according to an aspect of the present invention is a gas station system including a fueling device having a pump for fueling, a flow meter for measuring the amount of fueling, and a fueling nozzle for fueling at each fueling point. POS terminal connected to the refueling device, and provided at each refueling point in the refueling station, connected to the refueling device and the POS terminal, and can also output fuel oil purchase information for each refueling And a customer information management center connected to the POS terminal via a communication line, and the POS terminal is configured to supply fuel oil output from the settlement apparatus. It has a buffer capable of temporarily storing past refueling information based on purchase information, and the settlement apparatus reads information on a refueling card storing an identification code for each customer and The customer information management center includes: a refueling card reader / writer that performs filling: customer data for each customer is obtained based on past refueling information transmitted from the buffer of the POS terminal via the communication line. A customer information storage unit stored in association with the identification code; in the customer data stored in the customer information storage unit, a specific customer for one or more of a predetermined number of times of refueling, a total amount of refueling, and a total amount of refueling A service that shows at least one of an identification code of a specific customer that satisfies the conditions, a description of the service that the customer can receive, a sale product that the gas station staff should recommend to the customer, and a message that should be communicated to the customer Center control means for controlling to deliver specific customer data associated with information to the POS terminal, and the POS terminal A specific customer data storage unit for storing the specific customer data distributed from the customer information management center; whether the refueling card identification code read by the refueling card reader / writer is stored in the specific customer data storage unit Determining means for determining whether or not the specific customer is identified when the determining means determines that the identification code of the refueling card read by the refueling card reader / writer is stored in the specific customer data storage unit; POS control means for performing the predetermined control.

In this mode, the gas station can receive distribution of desired customer data (specific customer data) from the customer information management center simply by transmitting past refueling information (sales management data, etc.) automatically collected to the management center. Therefore, useful data can be obtained without the trouble of inputting information.
Since the POS terminal at the gas station manages only desired specific customer data, it is not necessary to constantly manage a large amount of customer information. This speeds up the processing.
In addition, the specific customer data is data that associates the customer with the customer service and sales promotion that should be performed on the customer. Therefore, by performing predetermined control only for the specific customer based on such data, it is possible to effectively target the customer. Can engage in customer service and sales promotion.
As specific customer conditions, for example, it is possible to specify conditions that focus on customers who have a high possibility of sales promotion. In this case, specific customer data useful for sales promotion can be used. It can be planned.

  The customer information management center includes at least one of a plurality of services that the customer can receive, a plurality of sales products that the gas station staff should recommend to the customer, and a plurality of messages that should be transmitted to the customer. An item storage unit that stores one item may be provided. In this case, specific customer data may be created by reading out necessary data from the storage from the item storage unit and associating the data with an identification code.

  The gas station system according to this aspect further includes an output unit provided in the gas station and connected to the POS terminal, and the identification unit of the read gas card is stored in the specific customer data storage by the determination unit. When it is determined that the information is stored in the department, service information corresponding to the identification code in the specific customer data may be output by the output means.

  In this way, when the customer is a specific customer, the gas station staff immediately determines what kind of customer service or approach (approach) should be made to the specific customer by outputting the service information by the output means. Can be recognized.

The output means may be a printer provided in the settlement apparatus. In this case, if it is determined by the determination means that the read identification code of the refueling card is stored in the specific customer data storage unit, service information corresponding to the identification code in the specific customer data is printed. The issued slip is issued from the printer.
If you are a specific customer, a voucher with service information that triggers the approach is issued from the printer, so if you receive such a voucher from a refueling customer, you can immediately determine what approach the gas station staff should take. it can.

  The gas station system according to this aspect further includes a radio transmitter provided in the gas station and connected to the POS terminal, and a portable terminal that receives data transmitted from the radio transmitter, When it is determined by the means that the identification code of the read refueling card is stored in the specific customer data storage unit, the refueling point information specifying the refueling point where the specific customer is refueling is the wireless It may be transmitted to the portable terminal via a transmitter, and the fueling point information may be output and / or displayed by the portable terminal.

  In this case, even a gas station staff who is not in the office can obtain information necessary for the approach by carrying the mobile terminal. In addition, it is possible to know at which refueling point a specific customer is refueling, so that the customer can actively approach from the gas station staff before leaving the gas station. In this respect, this system is particularly useful in a self-service type gas station where the gas station staff does not perform the gas service operation and the customer performs the fuel operation by taking the nozzle himself. In addition, even a gas station staff or a new staff who is not familiar with them, that is, a staff who does not know a specific customer can immediately approach.

  The control using the printer of the settlement apparatus and the control using the wireless transmitter and the portable terminal may be performed in combination. In this case, it is preferable that the voice output and / or display by the mobile terminal is performed after the start of refueling and before the receipt is issued from the printer in order to reliably approach the customer before returning. . More preferably, the audio output and / or display is performed after the refueling card is discharged and before the receipt is issued. In this way, it is possible to prevent forgetting to take the refueling card.

Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
Overview of gas station staff approach to customers:
In the gas station system according to the present embodiment, the gas station staff performs a predetermined customer service or sales promotion approach for a predetermined gas customer (specific customer). First, how this approach is performed is illustrated in FIG. This will be briefly described with reference to FIG.

  In this system, processing data useful for sales promotion is created at a customer information management center described later, and the processing data is distributed to the POS terminal 20 of the gas station. This processing data is stored in association with an identification code of a specific customer (specific customer) and information to be used for an approach to be performed on the specific customer, and is stored in the POS terminal 20 of the gas station.

  In the gas station, when a specific customer refuels based on the processing data, a message slip 70 on which a predetermined message, a sales promotion item, and a service item are printed from the settlement apparatus 10 provided for each refueling point P. Issue. In addition, the portable terminal 33 is carried by voice output or the like via the voice conversion device 31 and the wireless transmitter 32 to indicate that the message slip 70 has been issued and from which refueling point P the slip 70 has been issued. Communicate to gas station staff.

The gas station staff who is notified of the voucher issue heads to the refueling point P at which the voucher 70 is issued and approaches a specific customer. At this time, the staff looks at the issued slip 70 and refers to the sales promotion items and service items printed on the slip, and makes appropriate sales promotion, provision of services, customer guidance to the office, etc. Action can be taken.
With such a system, the gas station staff can take an appropriate approach according to the customer in a timely manner.

Next, the structure of this gas station system for performing the said approach is demonstrated.
overall structure:
As shown in FIG. 2, this gas station system includes an apparatus in the gas station, and a customer information management center 50 located away from the gas station.
In the gas station, a POS terminal (management device) 20 is provided in the office of the gas station. The POS terminal 20 includes a voice conversion device 31 in the office, a plurality of fueling devices 9 in the refueling field outside the office (an area where the vehicle is actually stopped) and a settlement device (POS externally installed). ) 10 and the like are connected to each other via an interface (not shown), for example, by ethernet (registered trademark) or industry standard SS-LAN. The fueling device 9 and the settlement device 10 are connected to each other, and both devices 9 and 10 are provided for each of the fueling points P1, P2,. The POS terminal 20 manages the refueling device 9 and the settlement device 10 provided in the refueling station, and is composed of, for example, a personal computer. In FIG. 2 and FIG. 3, ethernet connection is indicated by a solid line, and SS-LAN connection is indicated by an alternate long and short dash line.

  The voice conversion device 31 is connected to a radio transmitter 32 that performs radio transmission of voice data. The portable terminal 33 that receives voice data wirelessly transmitted from the wireless transmitter 32 has voice output means, and is carried by a gas station staff (employee). Voice is output from the portable terminal 33 in accordance with the received voice data. By this voice output, the staff can recognize the data transmitted from the POS terminal 20. The mobile terminal 33 may be provided with an earphone and predetermined display means.

On the other hand, the POS terminal 20 is connected to a customer information management center (hereinafter simply referred to as “center”) 50 located at a location away from the gas station by a telephone line (an example of a communication line). The center 50 creates (processes) predetermined data based on the data transmitted from the POS terminal 20, and distributes the created data to the POS terminal. The center 50 includes a CPU, a memory, and the like, and includes a center control unit 51 that controls creation and distribution of the data, a customer information storage unit 52 and a service information storage unit 53 that store predetermined data.
The POS terminal 20 is provided with a buffer 21 for transmitting predetermined data to the center 50, a specific customer data storage unit 22 for storing data distributed from the center 50, and the like.

In addition, the refueling point (place where fueling vehicle is stopped and refueling) P in the refueling station is arranged in a refueling field outside the office as shown in FIG. 8B, for example. In Figure 8B, and first to fourth metering unit (island) 1 ₁ to 1 ₄ are arranged with such the fuel supply device 9 and the settlement device 10 in the oil field, in each of the weighing units 1 ₁ to 1 ₄ An oil supply device 9 and a payment device 10 are provided on the two opposing surfaces, respectively. Refueling point P1~P8 is provided at a position corresponding to each side of each of the weighing units ₁ 1 to 1 _4. The refueling customer can refuel at each of the refueling points P1 to P8 by operating the refueling device 9 or the settlement device 10 on the surface corresponding to the refueling point. The weighing units are not necessarily arranged as shown in FIG. 8B, and various arrangements are possible. For example, the weighing units may be arranged in parallel.

  FIG. 4A is a front view of the settlement apparatus 10. As shown in FIG. 4A, an operation panel 10A provided in front of the checkout apparatus 10 includes a display 12, a money insertion slot 13A, a fuel card insertion slot 14A, a credit card insertion slot 16A, a receipt issuing slot 19A, and a human detection. A sensor 18 and a speaker 17 are provided.

  As will be described later, the customer refuels from the refueling device 9 after inserting a refueling card or money into the settlement device 10 of FIG. 4A, and the refueling card, slip, and receipt returned from the settlement device 10 after the refueling. Receive.

Refueling device 9:
As shown in FIG. 3, the oil supply device 9 is provided with an oil supply controller 91 made of, for example, a microcomputer. For example, an oil filler 93 and an oil nozzle 92 are connected to the oil filler control means 91 according to the type of oil such as “regular”, “high octet”, and “light oil”. Each of the oil feeders 93 includes an oil feed pump (not shown) and a flow meter (not shown) for measuring the amount of oil supplied, and is connected to an oil supply nozzle 92 for oil supply.

  The oil filler control means 91 controls the oil filler 93 and enables the oil supply from the oil supply nozzle 92 of a predetermined oil type according to the oil supply schedule information described later, and also counts the oil supply amount to adjust the adjustment apparatus 10. Or to the POS terminal 20 (FIG. 2), a refueling record including an oil type and a refueling amount is transmitted.

Checkout device 10:
The settlement apparatus 10 includes a microcomputer 11 (an example of a POS control unit and an example of a determination unit). The microcomputer 11 includes a CPU 11a and a storage unit 11b.
The microcomputer 11 calculates a refueling amount (payment amount) based on a refueling record (oil type and refueling amount) received from the refueling device 9 and a predetermined settlement unit price, and each time the refueling is performed, Purchase information such as date, time, amount of oil supply, oil type, input amount, purchase amount and change is transmitted to the POS terminal 20 (FIG. 2).

  In the microcomputer 11, a display 12, a currency (banknote) identification machine 13, a fueling card reader / writer 14, a card issuing machine 15, a credit card reader 16, a speaker 17, a human detection sensor 18, and a printer 19 have interfaces not shown. Connected through.

  The display device (display means) 12 is composed of, for example, a touch screen provided with a liquid crystal display device. For example, the display device (display means) 12 constitutes display means for displaying a display screen such as FIGS. 10A and 10B and displays on the display screen. An input unit is configured to input by touching a button or a selection switch (not shown). This input means includes, for example, a display and a switch (not shown) for inputting refueling schedule information including the oil type and the refueling amount or the refueling amount. In addition, the display unit 12 can display a unit price rank described later.

The printer 19 includes, for example, a thermal printer or a cutter, and issues a receipt or the like from a receipt issuing port 19A (FIG. 4A).
The money discriminating machine (money discriminating means) 13 discriminates a bill inserted from a money insertion slot 13A (FIG. 4A), and discriminates the type and number (number) of bills.

The credit card reader 16 reads credit card registration information from the credit card inserted (inserted) from the credit card insertion slot 16A (FIG. 4A), and transmits the registration information to the microcomputer 11.
The card issuing machine 15 stocks the refueling card in an unused state and can issue a new refueling card.
The fueling card reader / writer 14 reads, writes, and prints information on a fueling card inserted (inserted) from a fueling card slot 14A (FIG. 4A).

POS terminal 20:
The POS terminal 20 manages various kinds of information such as sales of fuel oil based on purchase information from the payment apparatus 10 and a refueling record transmitted from the fuel supply control means 91 via the payment apparatus 10. The POS terminal 20 transmits past refueling information based on purchase information from the payment apparatus 10 to the center 50 and receives specific customer data distributed from the center 50. In addition to the buffer 21 and the specific customer data storage unit 22, the POS terminal is provided with a unit price storage unit 26 and the like.

  The buffer 21 can temporarily store past refueling information based on purchase information from the payment apparatus 10, and the past refueling information stored in the buffer 21 can be stored by a predetermined operation of the POS terminal 20. Alternatively, it is automatically transmitted to the center 50 (for example, every day at midnight). The storage in the buffer 21 is deleted every time transmission to the center 50 is performed.

The specific customer data storage unit 22 stores specific customer data distributed from the center 50, a sales promotion item table, a service item table, a message table, and the like. The specific customer data is data regarding a specific customer that satisfies a predetermined specific customer condition (not data regarding all customers).
As shown in FIG. 6C, the specific customer data is data in which a service information flag (an example of service information) is associated with a refueling card number (an example of an identification code) for each refueling card (customer) for each specific customer. The service information flag includes a sales promotion item flag, a service item flag, and a message flag.

  As shown in FIG. 7A, the sales promotion item table is a data table in which a plurality of sales promotion items A indicating sales products that the gas station staff should recommend to customers are associated with sales promotion item flags A1, A2,. For example, the “oil” promotion is stored in association with the flag A1, the “tire” promotion is stored in association with the flag A2, and the “vehicle inspection” promotion is stored in association with the flag A3. ing.

  As shown in FIG. 7B, the service item table is a data table in which a plurality of service items B indicating the contents of services that a customer can receive are associated with service item flags B1, B2,. For example, the “window cleaning” service is stored in association with flag B1, the “tire wax” service is stored in association with flag B2, and the “shampoo car wash” service is associated with flag B3. Is remembered.

  As shown in FIG. 7C, the message table is a data table in which a plurality of promotional / service messages C to be transmitted to customers are associated with message flags C1, C2,. For example, a message indicating a present of a shampoo car wash is stored in association with the flag C2, and a message indicating a present by the tenth refueling is stored in association with the flag C3.

  As will be described later, when the customer is a specific customer, the service information flag of the specific customer is read from the specific customer data with reference to the stored contents of the specific customer data storage unit 22, and the service information flag is read from each table. The sales promotion item corresponding to is read out and a predetermined screen display or slip is issued.

  The unit price storage unit 26 stores a unit price rank table shown in FIG. 6B. That is, in the unit price storage unit 22, unit price information consisting of the regular unit settlement price, the high-octet settlement unit price, and the light oil unit settlement unit price for each unit price rank (fuel card 1, fuel card 2,...) It is stored in association with rank information (R01, R02,...). The settlement unit price is set so as to become cheaper as the rank increases, such as the refueling card 1, the refueling card 2,.

Refueling card:
The refueling card stores, for example, a balance and can be paid using the balance or using the balance and cash together. As shown in FIG. 4B, the card information A storage unit 41 is included. The card information storage unit 41 is a storage unit that can be updated by magnetic recording, for example, and stores card information such as available balance and unit price rank information in association with the refueling card number. Note that which unit price rank of the unit price storage unit 22 is applied is determined by unit price rank information stored in the card information storage unit 41.

Customer Information Management Center 50:
The center 50 includes a center control means 51, a customer information storage unit 52, and an item storage unit 53. As will be described later, these storage units 52 and 53 are read and used when creating the specific customer data (FIG. 6C).
The customer information storage unit 52 is a customer information in which past refueling information (customer data) for each customer is associated with a refueling card number based on the past refueling information in the buffer 21 transmitted from the POS terminal 20 of the filling station. A table (FIG. 6A) is stored. In other words, the customer information storage unit 52 stores the number of refueling, the total amount of refueling, the total refueling amount, the date of last refueling, and the like associated with the refueling card number. In addition, when the center 50 manages a plurality of gas stations, a customer information storage unit 52 may be provided for each gas station.

  The item storage unit 53 stores an item table shown in FIG. That is, the item storage unit 53 associates items such as a plurality of sales promotion items, a plurality of service items, and a plurality of messages with predetermined flags A1, A2,..., B1, B2,. I remember.

The data in the customer information storage unit 52 is updated as follows.
When refueling is performed, purchase information is transmitted from the settlement apparatus 10 to the buffer 21 of the POS terminal 20 for each refueling, and past refueling information data is accumulated in the buffer 21. That is, each time refueling is performed, the refueling date, the refueling amount, the refueling amount, and the like are stored in association with the refueling card number.
When a predetermined operation is performed on the POS terminal 20 side, the past refueling information data accumulated in the buffer 21 is transmitted to the center 50 and the storage in the buffer 21 is erased. In the center 50 that has received the past refueling information data from the POS terminal 20, the center control means 51 updates and stores the data in the customer information storage unit 50 based on the past refueling information.
The transmission of past refueling information to the center 50 may be automatically controlled, for example, to be performed every day at 12:00. In this case, the data in the customer information storage unit 50 is automatically updated.

Creation and distribution of specific customer data:
Next, creation of the specific customer data and the like will be specifically described with reference to the flowchart shown in FIG. 8A.
First, a data distribution request from a gas station is sent to the center 50 in step S1. This data distribution request is information specifying a specific customer condition for one or more of a predetermined refueling customer, a cumulative amount of refueling, and a refueling amount, and a sales promotion item, a service item, and a message when the specific customer condition is satisfied. And a plurality of specific customer conditions may be included. This data distribution request can be transmitted using means such as a facsimile or e-mail, and can also be transmitted (transmitted) via the telephone line. Further, the data distribution request may be controlled so as to be automatically performed every predetermined time (for example, every Monday at a predetermined time).

For example, the contents of the data distribution request are:
(1) The specific customer condition is a customer who has refueled 9 times in the past (the customer who will be refueled the 10th time in the next refueling), and oil sales promotion and window cleaning service for customers who meet this condition And transmit message C3 (FIG. 7C),
(2) The specific customer condition is a customer whose cumulative amount of refueling in the past is 200L or more, and a customer who meets this condition performs a tire sales promotion and shampoo car wash service and transmits a message C2 (FIG. 7C).
(3) The specific customer condition is a customer whose cumulative total amount of refueling in the past is 500 L or more. For customers who meet this condition, the vehicle inspection sales promotion and the tire wax service are performed and the message C1 (FIG. 7C) is transmitted.
And the content.

In the subsequent step S2, the center 50 creates specific customer data based on the data distribution request.
First, the center control unit 51 refers to the storage in the customer information storage unit 52 to extract a specific customer that satisfies the specific customer condition, and refers to the storage in the item storage unit 53 to determine the data distribution request. Based on the contents of the customer information, specific customer data in which the flag of the sales promotion item, service item and message item corresponding to the specific customer is associated with the card number of the specific customer is created. For example, for example, when the data distribution request includes the contents (1) to (3), the refueling card number is designated for the specific customer that satisfies the specific customer condition of any one of (1) to (3). The specific customer data in FIG. 6C associated with the flag is created.
The center control means also includes a sales promotion item table (FIG. 7A), a service that associates the flag of the item used for the created specific customer data with the contents of the flag (sales promotion item, service item, message) An item table (FIG. 7B) and a message table (FIG. 7C) are created.

  In the following step S3, the created specific customer data and each table (accompanying data) are distributed from the center 50 to the POS terminal 20 of the gas station, and the process proceeds to step S4. In step S4, the specific customer data and each table distributed to the gas station are stored in the specific customer data storage unit 22 of the POS terminal 20 to complete the data distribution.

Lubrication method:
Next, according to the flowchart shown in FIG. 9, the refueling procedure of the filling station system in which the filling station staff approaches the specific customers will be described in detail.

  When the customer inserts the refueling card from the refueling card insertion port 14A, the process proceeds to step S11 shown in FIG. 9, and the refueling card reader / writer 14 detects the insertion of the refueling card and proceeds to step S12.

In step S12, the refueling card reader / writer 14 reads the card information (fueling card number, unit price rank, available balance, etc.) stored in the card information storage unit 31 from the refueling card and transmits it to the microcomputer 11. The process proceeds to step S13.
In step S13, the microcomputer 11 determines whether the refueling card is a regular card based on the card information. If it is determined that the refueling card is a regular card, the process proceeds to step S14. If it is determined that the card is not a legitimate card, the process proceeds to step S41. In step S41, the display unit 12 displays that the refueling card cannot be accepted, and discharges the refueling card from the refueling card slot 14A.

In step S14, it is determined whether or not the refueling card number in the card information is stored in the specific customer data storage unit 22, that is, whether or not the refueling customer is a specific customer. Then, the process proceeds to step S15.
In step S <b> 15, the microcomputer 11 causes the display 12 to display an oil type setting screen in which the settlement unit price is displayed for each oil type. Here, as the settlement unit price, the settlement unit price corresponding to the unit price rank information in the card information is read from the unit price storage unit 26, and the read unit price is displayed. When the oil type (part of the refueling schedule information) is designated, the process proceeds to step S16.

  In step S16, a refueling setting screen is displayed on the display 12. As the designation of refueling, for example, a full tank, a desired preset amount or a preset amount can be designated. When refueling (part of refueling schedule information) is designated, the process proceeds to step S17.

In step S17, it is determined whether there is a remaining amount of the refueling card. If it is determined that there is a balance of the refueling card, the process proceeds to step S18. If it is determined that there is no refueling card balance, the process proceeds to step S42.
In step S18, it is determined whether or not cash has been inserted. When the money discriminator 13 detects the insertion of cash, the amount of cash inserted is calculated, and the process proceeds to step S19. On the other hand, when the money discriminator 13 does not detect the insertion of cash, the process proceeds to step S19 as it is.

  If there is no remaining amount of the refueling card in step S17, it is determined in step S42 whether or not cash has been inserted. When the money discriminator 13 detects the insertion of cash, the amount of cash inserted is calculated, and the process proceeds to step S19. On the other hand, if the insertion of cash is not detected, the process proceeds to step S43, a screen for prompting the insertion of cash is displayed, and after waiting for the insertion of cash for a certain period of time, the fueling card P is discharged from the fueling card slot 14A.

In step S19, refueling can be started, refueling is started by a predetermined operation of the refueling nozzle, and the process proceeds to step S20. In addition, the unit price rank corresponding to the unit price rank information in the card information is displayed as shown in FIG. By performing such display, it is possible to visually recognize the unit price rank to which the customer is applied.
In step S20, when refueling is completed based on the refueling schedule information, the microcomputer 11 calculates the refueling amount of the current refueling based on the refueling record transmitted from the refueling device 9 and the settlement unit price. Here, these refueling results, the refueling amount, etc. are stored in the buffer 21 of the POS terminal 20 as the current refueling purchase information, and the process proceeds to step S21.

  In step S21, when it is determined in step S14 that the user is a specific refueling customer, the process proceeds to step S22. On the other hand, if it is determined in step S14 that the customer is not a specific refueling customer, the process proceeds to step S44.

Processing for specific customers:
In step S22, three service information flags corresponding to the refueling card number are read from the specified customer data in the specified customer data storage unit 22, and a message corresponding to the service information flag of the message is read from the specified customer data storage unit 22 The message table is read out and displayed on the display unit 12, and the process proceeds to step S23. For example, in the case of the refueling card number “0402040424”, since the service information flag of the message is “C3” (FIG. 6C), a message corresponding to “C3” in FIG. 7C is displayed on the display 12 (FIG. 10B). . By performing such display, the customer can know that a predetermined gift voucher will be issued later. Therefore, it is possible to prevent a situation where the customer returns without receiving the present voucher.

  In step S23, the available balance, unit price rank information and the like after the current refueling are rewritten as new card information as necessary in the card information storage unit 31 of the refueling card, and the process proceeds to step S24. In step S24, for example, the refueling date, input amount, new remaining amount, unit price rank information and the like are printed in a predetermined printing area (not shown) of the refueling card as necessary, and the process proceeds to step S25. .

  In step S25, the refueling card is discharged from the refueling card slot 14A, and the process proceeds to step S26. In step S26, for example, as shown in FIG. 11, a message slip 70 having a message print field 71, a promotional item print field 72, and a service item print field 73 is issued by the printer 19, and the process proceeds to step S27. At this time, three service information flags corresponding to the refueling card number are read from the specific customer data in the specific customer data storage unit 22, and a message corresponding to the service information flag of the message is stored in the message table of the specific customer data storage unit 22 From the sales promotion item table of the specific customer data storage unit 22 and printed in the sales promotion item printing column 72, and the service information flag of the sales promotion item is read out from the sales promotion item table. The service item corresponding to the service information flag of the item is read from the service item table of the specific customer data storage unit 22 and printed in the service item print field 73.

For example, in the case of the refueling card number “0402040424”, as shown in FIG. 6C, the service information flag of the message is “C3”, the service information flag of the sales promotion item is “A1”, and the service information flag of the service item is “B1”. 7C, a message corresponding to “C3” in FIG. 7C is printed in the message printing field 71, and a sales promotion item “oil” corresponding to “A1” in FIG. 7A is printed in the sales promotion item printing field 72. The service item “window cleaning” corresponding to “B1” in 7B is printed in the service item print field 73 (FIG. 11).
The issue of the message slip 70 may be performed simultaneously with or before the refueling card is discharged.

  In step S27, the microcomputer 11 sends an issuance notification to the effect that the message slip 70 has been issued to the POS terminal 20 together with the refueling point information (P1, P2,...) That identifies the refueling point at which refueling has been performed. Then, the process proceeds to step S28. The issued issuance notification and the like are transmitted from the POS terminal 20 to the voice conversion device 31 and converted into voice data. The voice data is wirelessly transmitted by the wireless transmitter 32 to the portable terminal 33 carried by the gas station staff. The mobile terminal 33 that has received the voice data performs voice output including the refueling point information (for example, “I issued a message slip at the first refueling point”). The issuance notification or the like may be transmitted simultaneously with the issuance of the slip.

  In step S28, when the customer performs a predetermined operation as necessary, a predetermined receipt is issued by the printer 19, and a series of refueling processes is completed, and the process proceeds to step S29.

  In step S29, the gas station staff knows at which refueling point the specific customer has refueled by voice output from the portable terminal 33, and heads to the refueling point. Then, by looking at the sales promotion item printing field 72 and the service item printing field 73 of the message slip 70 issued at the refueling point, which product should be promoted to the specific customer, and which service Since the staff can immediately know what to do, the customer can have a quick and accurate sales / service approach.

For example, a gas station staff member who has received wireless communication with a refueling customer who has taken the slip shown in FIG. 11 directly approaches the refueling customer to receive a service (present) and asks a customer who is wondering whether to enter the store. Employees can see what they should do by looking at the slip (in the case of FIG. 11, increasing oil sales and cleaning windows).
Note that this approach can be performed any time after audio output, and may be performed simultaneously with or before the receipt of the receipt in step S28.

Processing when not a specific customer:
If it is not a specific customer, that is, if it is determined in step S14 that it does not correspond to a specific customer, the same processes of steps S15 to S21 as described above are performed, and then the processes of steps S44 to S47 are performed. Steps S44 to S46 are the same as the above-described steps S23 to S25, and step S47 is the same as the above-described step S28.

As described above, the preferred embodiments have been described with reference to the drawings. However, those skilled in the art will readily consider various changes and modifications within the obvious range by referring to the present specification.
For example, the issue notification and the refueling point information may be displayed on the screen of the portable terminal instead of or in combination with the voice output at the portable terminal.
The specific customer data is not necessarily data in which the service information flag is associated with the refueling card number of the specific customer, and may be data in which the contents of the sales promotion items and the like are directly associated with the refueling card number.

  The present invention can be applied to a gas station system or the like.

It is a figure which shows the outline | summary of the approach to the specific customer of the gas station staff in the gas station system concerning embodiment of this invention. . It is a schematic block diagram which shows the whole structure of this system. It is a schematic block diagram which shows a payment apparatus, a fuel supply apparatus, and a POS terminal. A is a front view of a payment apparatus, B is a schematic block diagram of a fueling card. It is a table which shows the memory content of an item storage part. A is a table indicating the storage contents of the customer information storage unit, B is a unit price rank table indicating the storage contents of the unit price storage unit, and C is a specific customer data table indicating the storage contents of the specific customer data storage unit. . A to C are tables indicating the contents stored in the specific customer data storage unit. A is a flowchart showing distribution of specific customer data to a POS terminal, and B is a plan view of a gas station showing the arrangement of refueling points. It is a flowchart which shows the procedure of the approach using this system. A and B are front views showing an example of a display screen of a display. It is a front view which shows an example of a message slip.

Explanation of symbols

11: Microcomputer 12: Display 13: Money identifier 14: Refueling card reader / writer 19: Printer 20: POS terminal 21: Buffer 22: Specific customer data storage unit 26: Unit price storage unit 32: Wireless transmitter 33: Mobile terminal 50: Customer information management center 51: Center control means 52: Customer information storage unit 70: Message slip 9: Refueling device 91: Refueling machine control means 92: Refueling nozzles P, P1, P2, ...: Refueling point

Claims (8)

A fueling station system including a fueling device having a fueling pump, a flow meter for metering the amount of fueling, and a fueling nozzle for fueling at each fueling point,
A POS terminal provided in the gas station and connected to the fueling device;
A reimbursement device provided for each refueling point in the refueling station, connected to the refueling device and the POS terminal, and capable of outputting fuel oil purchase information for each refueling,
A customer information management center provided at a location away from the gas station and connected to the POS terminal via a communication line;
The POS terminal has a buffer capable of temporarily storing refueling information based on purchase information of fuel oil output from the payment apparatus,
The checkout apparatus has a fueling card reader / writer that reads and writes information of a fueling card in which an identification code for each customer is stored.
The customer information management center is:
A customer information storage unit that stores customer data for each customer in association with the identification code based on past refueling information transmitted from the buffer of the POS terminal via the communication line;
In the customer data stored in the customer information storage unit, the customer receives an identification code of a specific customer that satisfies a specific customer condition for one or more of a predetermined number of times of refueling, a total amount of refueling, and a total amount of refueling Specific customer data in association with service information indicating at least one of the contents of the service that can be performed, the sales product that the gas station staff should recommend to the customer, and the message that should be transmitted to the customer are distributed to the POS terminal Center control means for controlling
The POS terminal is:
A specific customer data storage unit for storing specific customer data distributed from the customer information management center;
Discriminating means for discriminating whether or not the identification code of the refueling card read by the refueling card reader / writer is stored in the specific customer data storage unit;
POS control means for performing a predetermined control for a specific customer when it is determined by the determination means that an identification code of a fuel card read by the fuel card reader / writer is stored in the specific customer data storage unit And having,
Gas station system. In claim 1, further comprising an output means provided in the gas station and connected to the POS terminal,
When it is determined by the determination means that the identification code of the read fueling card is stored in the specific customer data storage unit, service information corresponding to the identification code in the specific customer data is output by the output means. A gas station system controlled by the POS control means so as to be output. In Claim 2, the output means is a printer provided in the settlement apparatus,
A slip printed with service information corresponding to the identification code in the specific customer data when the determination means determines that the read identification code of the refueling card is stored in the specific customer data storage unit A gas station system controlled by the POS control means so that is issued from the printer. In claim 1, further comprising a wireless transmitter provided in the gas station and connected to the POS terminal, and a portable terminal for receiving data transmitted from the wireless transmitter,
When it is determined by the determining means that the identification code of the read refueling card is stored in the specific customer data storage unit, refueling point information for specifying a refueling point at which the specific customer is refueling is provided. A gas station system that is controlled by the POS control means so as to be transmitted to the portable terminal via the wireless transmitter and to output and / or display the refueling point information by the portable terminal. In Claim 4, the said adjustment apparatus is further provided with the printer,
A slip printed with service information corresponding to the identification code in the specific customer data when the determination means determines that the read identification code of the refueling card is stored in the specific customer data storage unit A gas station system controlled by the POS control means so that is issued from the printer.   In Claim 5, when it is determined that the identification code of the read refueling card is stored in the specific customer data storage unit, the voice output and / or display by the mobile terminal is A gas station system controlled by the POS control means so as to be performed after the start of refueling and before the receipt is issued from the printer. A fueling station system including a fueling device having a fueling pump, a flow meter for metering the amount of fueling, and a fueling nozzle for fueling at each fueling point,
A POS terminal connected to the fueling device;
A fuel card reader / writer and a printer are provided for each fueling point, connected to the fueling device and the POS terminal, and for reading and writing information on a fueling card storing an identification code for each customer. A checkout device;
A wireless transmitter connected to the POS terminal;
A portable terminal for receiving data transmitted from the wireless transmitter,
The POS terminal is:
At least one of the contents of the service that can be received by a specific customer satisfying a predetermined specific customer, the sales product that the gas station staff should recommend to the specific customer, and the message to be transmitted to the specific customer A specific customer data storage unit for storing specific customer data in which service information to be displayed and an identification code of the specific customer are associated;
Discriminating means for discriminating whether or not an identification code of a fueling card read by the fueling card reader / writer is stored in the specific customer data storage unit;
When it is determined by the determining means that the identification code of the refueling card read by the refueling card reader / writer is stored in the specific customer data storage unit, the refueling point at which the specific customer is refueling is determined. Refueling point information to be identified is transmitted to the portable terminal via the wireless transmitter, the refueling point information is output and / or displayed by the portable terminal, and corresponds to the identification code in the specific customer data A gas station system in which a slip printed with service information is issued from the printer. The POS terminal according to any one of claims 1 to 7, further comprising a unit price storage unit that stores a plurality of refueling unit prices and unit price rank information corresponding to the plurality of refueling unit prices in association with each other.
The settlement apparatus further includes display means,
A gas station system in which unit price rank information to be applied is read from the unit price storage unit and displayed on the display means when refueling.

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