JP2007018484A - Sales support system, apparatus for salesperson, apparatus for customer, information processing system, and adviser support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a sales support system which facilitates that a salesperson or an adviser recommends suitable commodities. <P>SOLUTION: In a sales support system 1, an apparatus 10 for customers is provided with a touch panel 11 to which life information concerning to the lives of customers is entered, and an apparatus 20 for a pharmacist is provided with a control part 24 which acquires information (information stored in commodity information DB (database) 24f and recommendation component DB 24g) for supporting the pharmacist to select the commodities which customers must purchase to maintain or improve their health based on the life information entered by the touch panel 11, and a touch panel 21 which displays information acquired by the control part 24. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a sales support system, a seller device, a customer device, an information processing device, and an advisor support system.

  Conventionally, a sales support device (sales support system) that provides information related to a product purchased by a customer is known (see, for example, Patent Document 1 and Patent Document 2).

  Patent Document 1 discloses a treatment assistance product sales support device that provides information on treatment assistance products such as health food suitable for a patient to a patient based on the patient's medical information.

  Further, in Patent Document 2, based on customer response information, product information suitable for the customer is extracted from the product information storage unit (storage means), and the extracted product information and the shelf on which the product is placed. A sales support system for presenting information indicating the position of a customer to a customer is disclosed.

There is also known a health measuring device that determines the health of a person to be measured based on information obtained from the person to be measured (see, for example, Patent Document 3).

  Patent Document 3 discloses a health degree measurement for determining a health degree of a subject based on a questionnaire result for the subject and biological information such as a blood pressure and a pulse of the subject and displaying the health degree. An apparatus is disclosed.

JP 2003-16337 A JP 2004-192554 A JP 11-318830 A

  Each of the sales support devices and sales support systems disclosed in Patent Documents 1 and 2 is configured such that a patient or a customer browses a list of products purchased by the patient or the customer.

  Therefore, the patient or customer generally does not have much medical or product knowledge, so the patient or customer determines which product is most effective to purchase from the displayed list of products. There is a problem that can not be.

  On the other hand, the health level measuring device disclosed in Patent Document 3 displays the health level of the person to be measured, but the person to be measured grasps what action should be taken in accordance with the displayed health level. Can not do it. For example, even when the health level is displayed low, the measurement subject cannot grasp what kind of product should be taken to improve the health level. As described above, the health measuring device disclosed in Patent Document 3 is merely used for presenting the health level to the subject, and the subject is required to recover the health condition. There was a problem that the measurement subject could not obtain information on the product to be purchased.

  The present invention has been made to solve the above-described problems, and one object of the present invention is to provide a sales support system that facilitates a seller or adviser to recommend an appropriate product, and sales. It is to provide a device for a person, a device for a customer, an information processing device, and an advisor support system.

Means for Solving the Problems and Effects of the Invention

  A sales support system according to a first aspect of the present invention is a sales support system that includes a customer device used by a customer and a seller device used by a merchandise seller, and supports the business of the seller. The customer apparatus includes an input unit that receives an input of life information related to the life of the customer, and the sales support system is for the customer to maintain or improve health based on the life information received by the input unit. Product selection support information acquisition means for acquiring product selection support information for supporting selection by a seller of a product to be purchased is provided, and the device for the seller is the product selection support information acquired by the product selection support information acquisition means. Is provided.

  In the sales support system according to the first aspect of the present invention, the product selection support information determined based on the life information input by the customer and output by the device for the seller is configured as described above. , Can be viewed by the seller. Thus, the seller can easily select a product suitable for the customer based on the product selection support information and recommend the product to the customer. On the other hand, if the customer recommends the product based on the product selection support information based on the customer's own life information, the customer can be satisfied and purchase the product.

  The sales support system according to the first aspect preferably further includes detection means for detecting the biological information of the customer, and the product selection support information acquisition means is received by the biometric information detected by the detection means and the input means. The product selection support information is acquired based on the life information. If configured in this way, in addition to life information, biometric information that reflects the physical health of the customer is also used, so appropriate product selection support information that further matches the physical health of the customer is acquired. can do. Thus, the seller can use such product selection support information to select an appropriate product that matches the physical health of the customer and recommend the product to the customer.

  In the sales support system according to the first aspect described above, preferably, maintenance improvement information acquisition for acquiring maintenance improvement information for suggesting a method of maintaining or improving the health of the customer based on life information received by the input means The customer device further includes a means for outputting the maintenance improvement information acquired by the maintenance improvement information acquisition means. With this configuration, the customer purchases the product recommended by the seller based on the product selection support information with reference to the maintenance improvement information acquired by the maintenance improvement information acquisition means based on the life information. You can decide whether or not. This allows the customer to fully understand why the product is needed by the customer, as opposed to simply asking the product from the seller, so he can be convinced to purchase the product. .

  In the sales support system according to the first aspect, the product selection support information preferably includes information on components that the customer should take to maintain or improve health. If comprised in this way, a seller can select the goods containing the component which should be taken in order to maintain or improve a customer's health, and can recommend the goods to a customer. In addition, since the customer can purchase an appropriate product suitable for the health condition of the customer, the product can be used for maintaining or improving the health of the customer.

  In the sales support system according to the first aspect, the product selection support information preferably includes information on a product recommended by the seller to the customer. If comprised in this way, since the seller can acquire the information regarding the product recommended to the customer, the seller can easily propose an appropriate product suitable for the health condition of the customer to the customer. .

  In the sales support system according to the first aspect described above, preferably, based on the life information received by the input means, the seller uses advice information used to advise the customer how to maintain or improve health. An advice information acquisition means for acquiring is further provided, and the output means of the seller apparatus further outputs the advice information acquired by the advice information acquisition means. With this configuration, the seller can determine how to give advice to the customer for maintaining or improving health based on the output advice information.

  In the sales support system according to the first aspect, preferably, the product selection support information is information for supporting selection by a pharmacist of a product that a customer should purchase in order to maintain or improve health. If comprised in this way, selection of goods including goods which cannot be sold only by a pharmacist by the regulation of law can be supported. Thereby, the customer can have a pharmacist recommend a product (for example, medicine) more effective for maintaining or improving health.

  In the sales support system according to the first aspect, the product selection support information acquisition means may be included in the customer device or the seller device. If comprised in this way, since a sales support system can be comprised only with the apparatus for customers and the apparatus for sellers, a sales support system can be simplified.

  The sales support system according to the first aspect further includes an information processing device including product selection support information acquisition means, the customer device and the information processing device can communicate, and the seller device and the information processing device. Communication may be possible. If comprised in this way, it will become easy to manage the merchandise selection support information acquired by the merchandise selection support information acquisition means by the information processing apparatus. Thus, for example, if an information processing device is communicably connected to a plurality of customer devices and a plurality of seller devices respectively corresponding to the plurality of customer devices, for example, to a store belonging to a group company Life information collected from all installed devices for customers can be managed by one information processing device.

  In the sales support system including the information processing apparatus including the product selection support information acquisition unit, preferably, the information processing apparatus further includes a product selection support information storage unit that stores a plurality of product selection support information. The acquisition unit selects predetermined product selection support information from a plurality of product selection support information based on the life information received by the input unit. If comprised in this way, if living information accepted by the input means is received, it is possible to select predetermined product selection support information from the product selection support information storage means without communicating with other devices. High-speed processing can be performed.

  In the sales support system according to the first aspect, the customer device further includes support information identification information output means for outputting support information identification information for identifying the product selection support information, and the seller device includes the support information. Support information identification information input means for receiving input of identification information is further provided, and the output means outputs product selection support information identified by the support information identification information received by the support information identification information input means. If comprised in this way, unless the support information identification information is output by the customer apparatus or the support information identification information is not input by the seller apparatus, the merchandise selection support information cannot be output by the seller apparatus. . Thereby, it is possible to prevent the product selection support information from being output to a customer who is not interested in purchasing the product at all, and thus it is possible to prevent the sales efficiency from being lowered.

  In this case, it is preferable that the information processing apparatus further includes a product selection support information acquisition unit, and the customer apparatus further includes a customer identification information input unit that inputs customer identification information for identifying a customer. Further includes customer support information storage means for storing the customer identification information input by the customer identification information input means and the support information identification information in association with each other. If comprised in this way, by inputting customer identification information using the customer identification information input means of the customer apparatus, the product selection support information including the support information identification information corresponding to the customer identification information is obtained from the information processing apparatus. It can be easily output from the customer support information storage means.

  In the configuration in which the customer device includes customer identification information input means for inputting customer identification information for identifying a customer, preferably the customer identification information input means reads and inputs the customer identification information attached to the card. Includes card reader. If comprised in this way, customer identification information can be easily acquired by reading a card with a card reader.

  The device for a seller according to the second aspect of the present invention is a device for a seller used by the seller of the product, and the customer selects the product to be purchased by the customer in order to maintain or improve health. In order to acquire product selection support information for support, the device is connected to a customer apparatus that accepts input of life information related to the life of the customer, and includes output means for outputting product selection support information.

  In the apparatus for sellers according to the second aspect of the present invention, the product selection support information determined based on the life information input by the customer and output by the apparatus for sellers is configured as described above. Can be viewed by the seller. As a result, using the seller device, the seller can easily select a product suitable for the customer based on the product selection support information and recommend the product to the customer. On the other hand, if the customer recommends the product based on the product selection support information based on the customer's own life information, the customer can be satisfied and purchase the product.

  A customer device according to a third aspect of the present invention is a customer device used by a customer who purchases a product, and assists the customer in selecting a product to be purchased in order to maintain or improve health. Connected to a seller's device that outputs product selection support information to be used, and is used to acquire product selection support information, and includes input means for receiving input of life information related to the life of the customer.

  In the customer device according to the third aspect of the present invention, by being configured as described above, the customer device is determined based on the life information input by the customer using the customer device, and is output by the seller device. The merchandise selection support information can be viewed by the seller. Thus, the seller can easily select a product suitable for the customer based on the product selection support information and recommend the product to the customer. On the other hand, if the customer recommends the product based on the product selection support information based on the customer's own life information input using the customer device, the customer can be satisfied and purchase the product.

  An information processing apparatus according to a fourth aspect of the present invention supports a customer apparatus that receives input of life information relating to a customer's life, and selection by a seller of a product that the customer should purchase in order to maintain or improve health. Connected to a device for seller that outputs product selection support information for the product, and includes product selection support information acquisition means for acquiring product selection support information based on life information received by the customer device.

  In the information processing apparatus according to the fourth aspect of the present invention, by being configured as described above, it is determined by the product selection information acquisition means of the information processing apparatus based on the life information input by the customer, and the information processing apparatus The merchandise selection support information transmitted from and output by the merchant apparatus can be viewed by the merchant. Thus, the seller can easily select a product suitable for the customer based on the product selection support information and recommend the product to the customer. On the other hand, if the customer recommends the product based on the product selection support information based on the customer's own life information, the customer can be satisfied and purchase the product. Also, if the information processing device is communicably connected to a plurality of customer devices and a plurality of seller devices respectively corresponding to the plurality of customer devices, for example, it is installed in a store belonging to a group company. Living information collected from all customer devices can be managed by a single information processing device.

  The adviser support system according to the fifth aspect of the present invention includes a device for a adviser used by a person who receives advice and a device for a adviser used by a adviser who gives advice to the person receiving the advice. The adviser support system for supporting the adviser, wherein the device for the adviser is provided with an input means for accepting input of life information relating to the life of the adviser, and the adviser support system is accepted by the input means. Product selection support information acquisition means for acquiring product selection support information for supporting the selection by the adviser of the product to be purchased by the person receiving the advice based on the living information, in order to maintain or improve health, The advisor device includes output means for outputting the product selection support information acquired by the product selection support information acquisition means.

  The adviser support system according to the fifth aspect of the present invention is configured as described above, so that it is determined based on the life information input by the person receiving the advice and is output by the advisor device. Advisors can view selection support information. Thus, the adviser can easily select a product suitable for the person receiving the advice based on the product selection support information and recommend the product to the person receiving the advice. On the other hand, the person who receives the advice can be convinced to purchase the product if the adviser recommends the product based on the product selection support information based on his / her life information.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

(First embodiment)
First, with reference to FIGS. 1-4, the structure of the sales assistance system of 1st Embodiment of this invention is demonstrated.

  In the first embodiment, as shown in FIG. 1, the sales support system 1 is a system that supports a pharmacist's business, and includes a customer device 10 and a pharmacist device 20. The customer apparatus 10 and the pharmacist apparatus 20 are connected by a LAN (Local Area Network) cable 30. The customer device 10 is a device used by a customer, and is arranged near the entrance of a pharmacy or next to a shelf on which health food is displayed. In addition, on the upper part of the front of the customer device 10, information about health foods is displayed to the customer, and basic information such as gender, age, height, and weight, work content, sleep time, meal content, etc. A touch panel display (hereinafter referred to as a touch panel) 11 is provided for inputting life information on the life of the customer. Moreover, the measurement part 12 for measuring a customer's hemoglobin density | concentration (biological information) is provided in the lower left part of the touch panel 11 of the apparatus 10 for customers. The measurement unit 12 is provided with an insertion unit 12a for inserting the middle finger of the customer's left hand. Moreover, the measurement part 12 is comprised so that a hemoglobin density | concentration may be measured by image | photographing the permeation | transmission image of a blood vessel, without extract | collecting a customer's blood. In addition, as a measuring method of this hemoglobin concentration, the conventional measuring method currently disclosed by Unexamined-Japanese-Patent No. 8-140961 is used, for example. In addition, an interpersonal sensor 13 is disposed in the center of the front surface of the customer device 10. The interpersonal sensor 13 is a light reflection sensor that detects when a customer stands in front of the customer device 10. When it is detected by the interpersonal sensor 13 that the customer has stood in front of the customer device 10, the touch panel 11 becomes operable. Also, below the interpersonal sensor 13, a printer 14 and a report outlet 14a are provided for printing information on the health condition of the customer and information on the components that the customer should ingest. Also, on the right side of the report outlet 14a, information recorded on an ID card (not shown) that records the history of the customer's ID (membership number), health status, life information and ingested health food, etc. An ID reading unit 15 for reading is provided. The ID reading unit 15 is provided with an insertion port 15a for inserting an ID card. This ID card has a function of a credit card, and when a customer purchases a product, the ID reading unit 15 may read the ID card to complete the settlement.

  In the first embodiment, an input / output interface 16 connected to the LAN cable 30 is provided inside the customer apparatus 10 as shown in FIG. A control unit 17 is connected to the touch panel 11, the measurement unit 12, the human sensor 13, the printer 14, the ID reading unit 15, and the input / output interface 16.

  As shown in FIG. 3, the control unit 17 includes a CPU (Central Processing Unit) 17a and a memory 17b. The memory 17b includes an analysis parameter DB (database) 17c, an input / measurement result storage DB 17d, and an advice data DB 17e. The analysis parameter DB 17c stores parameters used for analyzing a customer's health based on life information and biological information. The input / measurement result storage DB 17d stores the information (basic information and life information) input by the customer and the hemoglobin concentration of the customer measured by the measurement unit 12, and the history of the measurement result of the hemoglobin concentration. Stored. The advice data DB 17e stores a plurality of pieces of advice (advice) data for the customer corresponding to the measured hemoglobin concentration and the input life information. This multiple advice data includes advice to customers about nutrition, advice to customers about exercise, advice to customers about life rhythms, information on ingredients that are missing from customers (information on ingredients that customers should take), And information to suggest maintaining or improving customer health, such as comprehensive advice.

  In the first embodiment, the pharmacist device 20 (see FIG. 1) is a device used by a pharmacist who sells medicines and health foods. The pharmacist device 20 can be used in a pharmacy office or next to a cash register. The display of the touch panel type display (hereinafter referred to as touch panel) 21 (see FIG. 1) is arranged so as not to be visible to the customer. Further, as shown in FIG. 1, a keyboard 22 for inputting a customer ID (membership number) and a keyword is connected to the pharmacist device 20. The pharmacist device 20 may be configured such that a barcode reader (not shown) is connected to the pharmacist device 20 and the customer ID is read from an ID card (not shown) by the barcode reader. Further, as shown in FIG. 2, an input / output interface 23 connected to the LAN cable 30 is provided inside the pharmacist device 20. A control unit 24 is connected to the touch panel 21, keyboard 22, and input / output interface 23.

  As shown in FIG. 4, the control unit 24 includes a CPU 24a and a memory 24b. The memory 24b includes a drinking DB 24c, a detailed advice DB 24d, a customer progress DB 24e, a product information DB 24f, and a recommended component DB 24g. The drinking DB 24c stores a plurality of pieces of information (drinking data) relating to the compatibility between the health food that the pharmacist wants to recommend to the customer and other medicines and health foods. The detailed advice DB 24d stores a plurality of advice data for the pharmacist for the pharmacist to advise the customer how to maintain or improve health. The advice data for the pharmacist stored in the detailed advice DB 24d of the pharmacist device 20 includes more detailed information than the advice data for the customer stored in the advice data DB 17e of the control unit 17 shown in FIG. In addition, the customer progress DB 24e stores measurement results and history of hemoglobin concentration, analysis results of customer's health condition described later, and health food data recommended to the same customer in the past. The product information DB 24f stores information on health foods recommended by pharmacists to customers. This health food contains health food that can only be recommended by a pharmacist due to legal regulations. The recommended component DB 24g stores a plurality of recommended component data (information on components that the customer should take to maintain or improve health).

  In the first embodiment, as shown in FIG. 2, the customer's biometric information (measurement of hemoglobin concentration) is transferred from the customer device 10 to the pharmacist device 20 by the input / output interface 16, the LAN cable 30 and the input / output interface 23. Result), life information (gender, age, height, weight, diet, work contents, sleep time, etc.), analysis results of the customer's health, and the like.

  Next, with reference to FIGS. 1-3 and FIGS. 5-11, the processing flow performed by the control part 17 of the apparatus 10 for customers of the sales support system 1 by 1st Embodiment is demonstrated. First, in step S1 shown in FIG. 5, when a customer stands in front of the customer apparatus 10 and inserts an ID card into the insertion slot 15a or inputs an ID using the touch panel 11, the process is started. When processing is started using an ID card, the ID (membership number) stored in the ID card is read by the ID reading unit 15. Next, in step S2, basic information is input by the customer. When the customer inputs this basic information, as shown in FIG. 6, in order to input basic information such as the customer's sex, age, height and weight on the touch panel 11 of the customer device 10 (see FIG. 1). The basic information input screen 40 is displayed. The customer inputs basic information by touching a predetermined portion of the basic information input screen 40 of the touch panel 11 with a finger, and then touches a “next” button 40 a at the lower right of the basic information input screen 40. Thereby, the input of basic information is completed. Thereafter, in step S3 shown in FIG. 5, the life rhythm is input by the customer. When the customer inputs this life rhythm, a work content input screen 41 shown in FIG. 7 and a sleep time input screen (not shown) are displayed on the touch panel 11. In this case, the customer first inputs a life rhythm such as the customer's work content and working time on the work content input screen 41 shown in FIG. 7, and then the “Next” button at the lower right of the work content input screen 41. Touch 41a. Thereby, the input of the life rhythm ends. And a customer inputs sleep time in the sleep time input screen which is not illustrated. Thereafter, in step S4 shown in FIG. 5, the meal content is input by the customer. When the customer inputs the meal content, a meal content input screen 42 is displayed on the touch panel 11 of the customer apparatus 10 as shown in FIG. Then, the customer touches the “next” button 42 a at the lower right of the meal content input screen 42 after inputting the meal content on the meal content input screen 42 of the touch panel 11. Thereby, the input of the meal content is completed. After that, in step S5 shown in FIG. 5, the basic information, life rhythm and meal contents input in steps S2 to S4 are stored in the input / measurement result storage DB 17d (see FIG. 3).

  Next, in step S <b> 6 shown in FIG. 5, the customer measures the hemoglobin concentration by the measuring unit 12. When measuring the hemoglobin concentration, first, as shown in FIG. 9, a measurement screen 43 is displayed on the touch panel 11 of the customer apparatus 10. Then, the customer inserts the middle finger of the left hand into the insertion part 12a of the measurement part 12 of the customer apparatus 10 shown in FIG. 1 according to the instruction on the measurement screen 43, and the measurement screen 43 of the touch panel 11 shown in FIG. The “start” button 43a is touched with a finger. Accordingly, the hemoglobin concentration of the customer is measured by the measurement unit 12 of the customer apparatus 10 shown in FIG. Thereafter, in step S7 shown in FIG. 5, the measurement result of the hemoglobin concentration is received by the control unit 17 from the measurement unit 12 (see FIG. 2). In step S8 shown in FIG. 5, the measurement result received by the control unit 17 is stored in the input / measurement result storage DB 17d (see FIG. 3) of the memory 17b. Thereafter, in step S9, the basic information, life rhythm and meal content input data input in steps S2 to S4 and the hemoglobin concentration measurement result measured in step S6 are read from the input / measurement result storage DB 17d. . In step S10, the analysis parameter is read from the analysis parameter DB 17c of the memory 17b.

  Thereafter, in step S11, based on the input data and measurement results read in step S9 and the analysis parameters read in step S10, the customer's health condition is analyzed by an analysis algorithm such as a Bayesian network. . As a result, an analysis result based on the input data and the measurement result is determined. This analysis result is data (code) for specifying one piece of advice data from a plurality of pieces of advice data stored in the advice data DB 17e. Specifically, the analysis result is represented by alphabets or numerical values, and is associated with one of a plurality of pieces of advice data stored in the advice data DB 17e. The analysis result is associated with one of a plurality of recommended component data stored in the recommended component DB 24g. The analysis result is associated with one of the advice data for a plurality of pharmacists stored in the detailed advice DB 24d. The analysis result is associated with one data among a plurality of pieces of drinking data stored in the drinking DB 24c. In step S12, advice data corresponding to the analysis result of the health condition of the customer determined in step S11 is selected from the advice data DB 17e in the memory 17b and read.

  In step S13, the advice data read in step S12 is displayed. Specifically, as shown in FIG. 10, an analysis result display screen 44 showing information for suggesting maintenance or improvement of customer health is displayed on the touch panel 11. In the analysis result display screen 44, the degree of self-medication (self-treatment) of the customer with respect to nutrition, exercise and life rhythm is displayed on the upper left. Also, below the degree of self-medication, a comprehensive result regarding nutrition, exercise and life rhythm is displayed in a graph. Below this graph, the ingredients that should be ingested to improve the health condition of the customer (the ingredients that you lack) are displayed. Further, advice on nutrition, exercise and life rhythm is individually displayed on the right side of the analysis result display screen 44. Also, on the lower side of the analysis result display screen 44, general advice on nutrition, exercise and life rhythm is displayed. Below this general advice, a “print” button 44 a and a “send” button 44 b are arranged.

  When the customer touches the “print” button 44a in step S14, the report 50 (see FIG. 11) is printed in step S15. The printed report 50 is discharged from the report outlet 14a (see FIG. 1). At the top of this report 50, the customer's membership number, age, gender and measurement date are described. In addition, items similar to those on the analysis result display screen 44 shown in FIG. In addition, “useful information” such as “recent recommended ingredients”, “recommended vegetables”, and “recommended recipes” is printed at the bottom of the report 50. In addition, notes regarding the report 50 are described below the “useful information”.

  When the customer touches the “send” button 44b in step S16, the ID (membership number) in step S17 and the input data (basic information, life rhythm, meal content) stored in the input / measurement result DB 17d in step S5. ), The measurement result stored in the input / measurement result DB 17d in step S8 and the analysis result determined in step S11 are transmitted to the pharmacist apparatus 20 (see FIG. 1) via the LAN cable 30 (see FIG. 1). Is done.

  Next, with reference to FIG. 1, FIG. 4, and FIGS. 12-15, the processing flow of the apparatus 20 for pharmacists of the sales support system 1 by 1st Embodiment is demonstrated. This process starts when the above data is transmitted from the customer apparatus 10.

  First, in step S21 of FIG. 12, input data (basic information, life rhythm, meal content), measurement results, and analysis results are obtained from the customer apparatus 10 (see FIG. 1) via the LAN cable 30 (see FIG. 1). Received. Thereafter, in step S22, the received input data, measurement results, and analysis results are stored in the customer progress DB 24e in the memory 24b. In step S23, the ID taught by the customer is input by the pharmacist using the keyboard 22 (see FIG. 1). In step S24, the measurement result (including the measurement result history) and the analysis result corresponding to the input ID are read from the customer progress DB 24e (see FIG. 4). Thereafter, in step S25, recommended component data corresponding to the analysis result read in step S24 is selected from a plurality of recommended component data stored in the recommended component DB 24g (see FIG. 4) and read. In step S26, advice data for the pharmacist corresponding to the analysis result read in step S24 is selected from the advice data for a plurality of pharmacists stored in the detailed advice DB 24d (see FIG. 4) and read. Thereafter, in step S27, the drinking data corresponding to the analysis result read in step S24 is selected from the plurality of drinking data stored in the drinking DB 24c (see FIG. 4) and read. In step S28 shown in FIG. 12, the data read in steps S24 to S27 is displayed on the recommended information screen 60 (see FIG. 13) of the touch panel 21. The customer's ID (membership number) is displayed in the upper left part of the recommended information screen 60. In addition, on the left side of the recommended information screen 60, comprehensive results regarding nutrition, exercise, and life rhythm are displayed. A past history is displayed on the upper right side of the recommended information screen 60. In the past history column, when a customer with the same membership number has used the sales support system 1 before, the health food recommended last time for the customer with the same membership number is displayed. On the right side of the past history, a “history input” button 60 a for displaying an image for inputting the customer history is displayed. Below the past history, advice data for the pharmacist read in step S26 (displayed as “advice on recommendation” on the screen 60), recommended component data read in step S25 ( On the screen 60, “Recommended ingredients” is displayed) and the drinking data read in Step S27 (displayed on the screen 60 as “Drinking information”) are displayed. In the recommended component column, the first to third recommended components are displayed. In addition, the information on the reduction of the effectiveness of the recommended product, the promotion of the effect, side effects, etc. when the recommended ingredient is combined with other medicines and health foods, etc. is displayed in the drinking information column. . Further, “search” buttons 60b to 60d for obtaining more detailed information are provided in the advice, recommended ingredient, and swallowing information fields of these recommended methods.

  By displaying such an information screen 60, the pharmacist determines what advice is to be given to the customer for maintaining or improving health from the information displayed in the “recommendation advice”. can do. In addition, the pharmacist selects a product that contains the ingredient displayed in this column as a product that the customer should purchase in order to maintain or improve health based on the information displayed in “Recommended ingredients”. Can be recommended to customers.

  Here, in step S28 shown in FIG. 12, the pharmacist recommends products (for example, health) recommended to the customer based on the information (for example, recommended components) displayed on the recommended information screen 60 shown in FIG. Food) may be recommended, and more detailed information on health foods including recommended ingredients may be acquired. For example, when the pharmacist further searches for health foods containing recommended ingredients, the process of the pharmacist device 20 proceeds to step S29 shown in FIG. 12 by touching the “search” button 60c for the recommended ingredients. . In step S29, a product search screen 61 as shown in FIG. 14 is displayed. In the central portion of the product search screen 61, several types of health foods (15 types in the example of FIG. 14) including recommended ingredients are displayed in a scrollable manner. The pharmacist may select an appropriate product from the products displayed here and recommend it to the customer. In addition, a search field 61a for performing a keyword search (product information search) is provided in the upper left portion of the product search screen 61.

  When a keyword is entered in the search field 61a of the product search screen 61, the pharmacist device 20 searches for product information in step S30 shown in FIG. For example, when keywords such as “anemia”, “diet”, and “allergy” are entered in the search field 61a, health foods that contain recommended ingredients and are effective against anemia, diet, allergies, etc. It is read from the information DB 24f (see FIG. 4). And in step S31, the apparatus 20 for pharmacists displays the information regarding the health food read from merchandise information DB24f (refer FIG. 4) in the center part of the touch panel 21. FIG.

  In addition, when the customer's progress (history) is to be saved after recommending a product to the customer based on the recommendation information screen 60 (see FIG. 13) displayed in step S28 shown in FIG. The user touches the “history input” button 60a of the past history on the recommended information screen 60 with a finger. Thereby, the process of the apparatus 20 for pharmacists progresses to step S32. In step S32 shown in FIG. 12, the pharmacist apparatus 20 displays a history detail screen 62 on the touch panel 21, as shown in FIG. In the upper part of the history detail screen 62, there is provided a history input field 62a for inputting the progress status of the customer's life rhythm and recommended or purchased products. You can browse. In addition, on the right side at the bottom of the history detail screen 62, a plurality of buttons for displaying advice data including past history is arranged. On the left side of the plurality of buttons, a graph display unit 62b that displays the amount of components taken by the customer in a graph is arranged. The customer progress status input in step S32 is stored in the customer progress DB 24e in step S33.

  In the first embodiment, as described above, based on the life information input to the pharmacist device 20 through the touch panel 11 of the customer device 10 and the hemoglobin concentration (biological information) measured by the measurement unit 12, A control unit 24 for obtaining information (information stored in the product information DB 24f and the recommended component DB 24g) for supporting the selection by the pharmacist of the product to be purchased by the customer to maintain or improve health is provided and controlled. By providing the touch panel 21 for displaying information for supporting selection by the pharmacist of the product to be purchased by the customer acquired by the unit 24, it is determined based on the life information input by the customer and the measured biological information. In addition, the customer displayed on the touch panel 21 of the pharmacist device 20 is a pharmacist for the product to be purchased. The information to support the selection that, the pharmacist can be viewed. Therefore, the pharmacist can easily select a product suitable for the customer based on the information for supporting the selection by the pharmacist of the product to be purchased by the customer, and recommend the product to the customer. On the other hand, if the customer recommends a product based on the customer's own life information and biometric information, the customer can be satisfied and purchase the product.

  In the first embodiment, the customer apparatus 10 is provided with a control unit 17 that acquires advice data for the customer corresponding to the measured hemoglobin concentration (biological information) and the input life information, and the control unit Whether or not the customer purchases the product recommended by the pharmacist with reference to the displayed or printed advice data, by configuring the advice data acquired by 17 so that the advice data can be displayed or printed. Can be determined. Thus, the customer can fully understand why the product is necessary for the customer, unlike the case where the product is simply recommended by the pharmacist, and can purchase the product with satisfaction.

  In the first embodiment, the control unit 24 that acquires advice data for the pharmacist used by the pharmacist to advise the customer on how to maintain or improve health is provided, and the touch panel 21 of the device 20 for the pharmacist is provided. By configuring the advice data for the pharmacist acquired by the control unit 24 to be displayed, the pharmacist can determine how to maintain or improve health for the customer based on the displayed advice data for the pharmacist. Can decide whether to give advice.

(Second Embodiment)
With reference to FIGS. 16-20, the structure of the sales assistance system of 2nd Embodiment of this invention is demonstrated. In the second embodiment, unlike the first embodiment, a plurality of customer devices and a plurality of medicine using devices are connected to one server, and one piece of data collected from a plurality of customer devices is used. Managed by other servers.

  In the second embodiment, as shown in FIG. 16, the sales support system 1a is a system that supports the work of a pharmacist, and includes a customer device 10a, another customer device 10b, a pharmacist device 20a, and others. The pharmacist apparatus 20b and one server 70 are provided. The sales support system 1a includes a plurality of other customer devices 10b and other pharmacist devices 20b. However, for simplification of the drawings, in the second embodiment, one customer device 10b and one customer device 10b are provided. Only the pharmacist device 20b is shown. The customer devices 10 a and 10 b and the pharmacist devices 20 a and 20 b are connected to the server 70 by a LAN cable 30 and a hub 31. In the second embodiment, the customer apparatus 10a and the pharmacist apparatus 20a are installed in a predetermined pharmacy, and the other customer apparatus 10b and the other pharmacist apparatus 20b are the same as the predetermined pharmacy. Installed in other pharmacies belonging to group companies. The server 70 is installed in a head office that supervises the group companies or a data center that collects and handles various data. Thereby, it becomes possible to manage the data collected from all the customer apparatuses 10a and 10b installed in the pharmacy belonging to the group company with one server 70. The customer devices 10a and 10b and the pharmacists 20a and 20b have the same configuration. Moreover, what has the same function as the said 1st Embodiment can be used for what is shown with the same code | symbol as the said 1st Embodiment.

  In the second embodiment, the customer device 10a includes an input / output interface connected to the touch panel 11, the human sensor 13, the printer 14, the ID reading unit 15, and the LAN cable 30, as shown in FIG. 16 and a control unit 17f are provided. In addition, the touch panel 11, the human sensor 13, the printer 14, the ID reading unit 15, and the input / output interface 16 are connected to the control unit 17f.

  In the second embodiment, a hemoglobin concentration measuring device 80, a body fat meter 81, a blood flow meter 82, and a sphygmomanometer 83 are connected to the input / output interface 16 of the customer device 10a. In addition, measurement results of hemoglobin concentration, body fat percentage, blood flow rate and blood pressure value are transmitted. As shown in FIG. 18, the control unit 17f of the customer apparatus 10a includes a CPU 17a and a memory 17g.

  Moreover, in 2nd Embodiment, as shown in FIG. 17, the apparatus 20a for pharmacists is the touch panel 21, the keyboard 22, the input / output interface 23 connected to the LAN cable 30, the control part 24h, and the input / output interface. A barcode reader 25 connected to 23 is provided. The touch panel 21, keyboard 22, and input / output interface 23 are connected to the control unit 24h. Moreover, the control part 24h of the apparatus 20a for pharmacists contains CPU24a and the memory 24i, as shown in FIG.

  In the second embodiment, as shown in FIG. 17, the server 70 is provided with a touch panel display (hereinafter, touch panel) 71 and a keyboard 72. An input / output interface 73 connected to the LAN cable 30 is provided inside the server 70. A control unit 74 is connected to the touch panel 71, keyboard 72, and input / output interface 73. As shown in FIG. 20, the control unit 74 includes a CPU 74a and a memory 74b. The memory 74b includes an analysis parameter DB 74c, an input / measurement result storage DB 74d, an advice data DB 74e, a drinking DB 74f, a detailed advice DB 74g, a customer progress DB 74h, a recommended component DB 74i, and an ID card DB 74j. It is out.

  Next, a processing flow of the sales support system 1a according to the second embodiment will be described. Here, first, referring to FIGS. 6 to 10, 16, 21, 22, and 25 to 28, the control unit 17f of the customer apparatus 10a of the sales support system 1a according to the second embodiment executes The processing flow to be performed will be described. First, the processes of steps S41 to S44 shown in FIG. 21 are the same as the processes of steps S1 to S4 of the first embodiment shown in FIG. That is, in step S41 shown in FIG. 21, when the customer stands in front of the customer device 10a, the display screen 91 shown in FIG. Then, when the ID card 90 shown in FIG. 25 is inserted into the insertion slot 15a or when the “first time here” button 91a below the display screen 91 displayed on the touch panel 11 is touched, the processing is started. When the process is started using the ID card 90, the ID (membership number) included in the barcode 90 a printed on the ID card 90 is read by the ID reading unit 15. When the ID (membership number) is read, the display screen 92 shown in FIG. 27 is displayed on the touch panel 11. When the “update basic information” button 92a on the display screen 92 is touched, the process proceeds to step S42. . Next, in step S42, basic information is input by the customer. When the customer inputs this basic information, as shown in FIG. 6, basic information such as the customer's sex, age, height, and weight is input to the touch panel 11 of the customer device 10a (see FIG. 16). A basic information input screen 40 is displayed. The customer inputs basic information by touching a predetermined portion of the basic information input screen 40 of the touch panel 11 with a finger, and then touches a “next” button 40 a at the lower right of the basic information input screen 40. However, at this time, information that can specify the customer such as the name and address of the customer is not input. Thereby, the input of basic information is completed. Thereafter, in step S43 shown in FIG. 21, the life rhythm is input by the customer. When the customer inputs this life rhythm, the work content input screen 41 shown in FIG. 7 and a sleep time input screen (not shown) are displayed on the touch panel 11. In this case, the customer first inputs a life rhythm such as the customer's work content and working time on the work content input screen 41 shown in FIG. 7, and then the “Next” button at the lower right of the work content input screen 41. Touch 41a. Thereby, the input of the life rhythm ends. And a customer inputs sleep time in the sleep time input screen which is not illustrated. Thereafter, in step S44, the meal content is input by the customer. When the customer inputs this meal content, as shown in FIG. 8, a meal content input screen 42 is displayed on the touch panel 11 of the customer apparatus 10a. Then, the customer touches the “next” button 42 a at the lower right of the meal content input screen 42 after inputting the meal content on the meal content input screen 42 of the touch panel 11. Thereby, the input of the meal content is completed. When the display screen 92 shown in FIG. 27 is displayed on the touch panel 11 in step S41, touching the “do not update basic information” button 92b below the display screen 92 causes the basic information input screen 40 and the work to be performed. The meal content input screen 42 is displayed without displaying the content input screen 41.

  Thereafter, in the second embodiment, unlike the first embodiment described above, in step S45 shown in FIG. 21, a plurality of questions regarding symptoms (indefinite complaints) that the customer feels as information related to the customer's life. Displayed on the touch panel 11, the customer inputs answers to a plurality of questions regarding indefinite complaints. Questions related to symptoms felt by customers (indefinite complaints) include “hands and feet are cold” and “soon to sleep”. In step S46, the customer ID, basic information, life rhythm, meal content, and indefinite complaint input in steps S41 to S45 are transmitted to the server 70 (see FIG. 16). In step S46, an identification number indicating the current analysis is determined, and the identification number is transmitted to the server 70.

  Next, in step S47 shown in FIG. 21, a screen prompting the customer to measure with the hemoglobin measuring device 80, the body fat meter 81, the blood flow meter 82, and the sphygmomanometer 83 is sequentially displayed on the touch panel 11, and the customer The hemoglobin concentration, the body fat percentage, the blood flow volume, and the blood pressure value are measured by the hemoglobin measuring device 80 (see FIG. 16), the body fat meter 81, the blood flow meter 82, and the blood pressure meter 83, respectively. When measuring the hemoglobin concentration, first, as shown in FIG. 9, a measurement screen 43 is displayed on the touch panel 11 of the customer apparatus 10a. Then, the customer inserts the middle finger of the left hand into the insertion part (not shown) of the hemoglobin measuring device 80 of the customer device 10a according to the instruction on the measuring screen 43, and the measuring screen 43 of the touch panel 11 shown in FIG. The “start” button 43a is touched with a finger. Thereby, the hemoglobin concentration of the customer is measured by the hemoglobin measuring device 80. Note that the measurement of the body fat percentage, the blood flow volume, and the blood pressure value is also sequentially performed according to the instructions on the measurement screen of the touch panel 11 as in the measurement of the hemoglobin concentration. Thereafter, in step S48 shown in FIG. 21, the measurement results of the hemoglobin concentration, the body fat percentage, the blood flow rate, and the blood pressure value from the hemoglobin measuring device 80, the body fat meter 81, the blood flow meter 82, and the sphygmomanometer 83 are transferred to the control unit 17f. Received by. Then, in step S49 shown in FIG. 21, the measurement result received by the control unit 17f is transmitted to the server 70.

  Thereafter, in step S50, it is determined whether or not advice data has been received from the server 70. If it is determined in step S50 that no advice data has been received from the server 70, this determination is repeated. Thereafter, if it is determined in step S50 that the advice data has been received from the server 70, the received advice data is displayed in step S51. Specifically, as shown in FIG. 10, an analysis result display screen 44 similar to that in the above-described first embodiment showing information for suggesting maintenance or improvement of customer health is displayed on the touch panel 11. .

  In step S52, when the customer touches the “print” button 44a on the analysis result screen 44 shown in FIG. 10, the report 50a (see FIG. 22) is printed in step S53. The printed report 50a is discharged from the report outlet 14a (see FIG. 16). Here, in the report 50a according to the second embodiment shown in FIG. 16, unlike the report 50 according to the first embodiment shown in FIG. 11, the identification number is printed instead of the member number, and the step is displayed below the step number. A barcode 50b including an identification number indicating the current analysis determined in S46 is displayed. In addition, the same information as the report 50 according to the first embodiment shown in FIG. 11 is printed in the other portions of the report 50a according to the second embodiment.

  Next, a processing flow of the server 70 of the sales support system 1a according to the second embodiment will be described with reference to FIG. 16, FIG. 20, FIG. 21, and FIG. In this process, the customer ID, basic information, life rhythm, meal content, indefinite complaint input from the customer apparatus 10a in steps S41 to S45 (see FIG. 21), and the identification number determined in step S46 are transmitted. Start by being. This process is a process for one set of customer apparatus 10a and pharmacist apparatus 20a. If input data is transmitted from another customer apparatus 10b or pharmacist apparatus 20b, the customer apparatus 10b and pharmacist apparatus are used. The process for the device 20b is executed in parallel with this process.

  First, in step S54, the input data (customer ID, basic information, life rhythm, meal content and indefinite complaint) and identification number are input to the customer device 10a (FIG. 16) via the LAN cable 30 (see FIG. 16) and the hub 31. The process in the server 70 is started. In step S55, the received input data is stored in association with the identification number in the input / measurement result storage DB 74d and the customer progress DB 74h in the memory 74b of the server 70 (see FIG. 20). In step S56, it is determined whether a measurement result is received from the customer apparatus 10a. If it is determined in step S56 that no measurement result has been received from the customer apparatus 10a, this determination is repeated. If it is determined in step S56 that the measurement result has been received from the customer apparatus 10a, in step S57, the received measurement result is associated with the identification number and stored in the input / measurement result in the memory 74b of the server 70. Stored in the DB 74d and the customer progress DB 74h.

  In step S58, the customer ID, basic information, life rhythm, meal content, and indefinite complaint input data input in steps S41 to S45, and measurement results measured in step S47 (including history of measurement results). Are read from the input / measurement result storage DB 74d (see FIG. 20) in the memory 74b. Thereafter, in step S59, the analysis parameter is read from the analysis parameter DB 74c of the memory 74b. In step S60, based on the input data and measurement results read in step S58 and the analysis parameters read in step S59, the customer's health condition is analyzed by an analysis algorithm such as a Bayesian network. . As a result, an analysis result based on the input data and the measurement result is determined. This analysis result is data (code) for specifying one piece of advice data from a plurality of pieces of advice data stored in the advice data DB 74e (see FIG. 20). Specifically, the analysis result is represented by alphabets or numerical values, and is associated with one of a plurality of pieces of advice data stored in the advice data DB 74e. The analysis result is associated with one of a plurality of recommended component data stored in the recommended component DB 74i (see FIG. 20). Moreover, this analysis result is matched with one data among the advice data with respect to the some pharmacist memorize | stored in detailed advice DB74g (refer FIG. 20). Further, the analysis result is associated with one data among a plurality of drinking data stored in the drinking DB 74f (see FIG. 20). This analysis result is associated with the identification number received in step S54.

  In step S61, advice data corresponding to the analysis result of the health condition of the customer determined in step S60 is selected from the advice data DB 74e (see FIG. 20) and read. Thereafter, in step S62, the advice data read in step S61 is transmitted to the customer apparatus 10a. In step S63, it is determined whether or not data requesting data transmission has been received from the pharmacist apparatus 20a. In addition, the data which requests | requires transmission of data contains the identification number which shows the analysis of this time input into the apparatus 20a for pharmacists. This identification number is used in steps S64 to S67 to identify input data, measurement results, advice data for pharmacists, recommended ingredient data, and drinking data. In step S63, if it is determined that data requesting data transmission is not received from the pharmacist apparatus 20a, this determination is repeated. Thereafter, if it is determined in step S63 that data requesting data transmission from the pharmacist apparatus 20a has been received, input data and measurement corresponding to the identification number transmitted from the pharmacist apparatus 20a in step S64. A result (including a history of measurement results) is read from the customer progress DB 74h (see FIG. 20).

  Thereafter, in step S65, advice data for the pharmacist corresponding to the analysis result corresponding to the identification number transmitted from the pharmacist device 20a is obtained from the advice data for a plurality of pharmacists stored in the detailed advice DB 74g (see FIG. 20). Selected and loaded. In step S66, the recommended component data corresponding to the analysis result corresponding to the identification number transmitted from the pharmacist apparatus 20a is a plurality of recommended component data stored in the recommended component DB 74i (see FIG. 20). Is selected and loaded. Thereafter, in step S67, the drinking data corresponding to the analysis result corresponding to the identification number transmitted from the pharmacist device 20a is selected from the plurality of drinking data stored in the drinking DB 74f (see FIG. 20). Read. Next, in step S68, it is determined whether or not an ID (membership number) is included in the data. If it is determined that the data contains an ID (membership number), the ID card is associated with the ID (membership number) and the identification number in step S69 as shown in FIG. Stored in the DB 74j. If it is determined in step S68 that the received data does not include an ID (membership number), the process proceeds to step S70. In step S70, the data read in steps S64 to S67 is transmitted to the pharmacist device 20a.

  Next, a processing flow of the pharmacist apparatus 20a of the sales support system 1a according to the second embodiment will be described with reference to FIGS. 13, 16, 21, 22, and 25. FIG.

  First, in step S71, when the pharmacist inputs the identification number or ID (membership number) to the pharmacist device 20a, the processing flow of the pharmacist device 20a is started. The identification number may be entered using the keyboard 22 (see FIG. 16), or the barcode 50b (see FIG. 22) printed on the report 50a printed in step S53 is used as the barcode reader 25. You may carry out by reading by. The ID (membership number) is input by reading the barcode 90 a (see FIG. 25) printed on the ID card 90 with the barcode reader 25. In step S72, data requesting the server 70 to transmit data is transmitted. Note that the data requesting data transmission includes the identification number input in step S71. Thereafter, in step S73, it is determined whether or not the data read in steps S64 to S67 has been received from the server 70. If it is determined in step S74 that the data read in steps S64 to S67 has not been received from the server 70, this determination is repeated.

  Thereafter, when it is determined in step S73 that the data read in steps S64 to S67 has been received, in step S74, the data received in step S73 is the recommendation of the first embodiment shown in FIG. It is displayed on the same screen as the information screen 60 (see FIG. 13).

  By displaying such an information screen 60, the pharmacist determines what advice is to be given to the customer for maintaining or improving health from the information displayed in the “recommendation advice”. be able to. In addition, the pharmacist selects a product that contains the ingredient displayed in this column as a product that the customer should purchase in order to maintain or improve health based on the information displayed in “Recommended ingredients”. Can be recommended to customers.

  In the second embodiment, as described above, the customer device 10a and the server 70 are connected by the LAN cable 30 and the hub 31, and the pharmacist device 20a and the server 70 are connected by the LAN cable 30 and the hub 31. By the pharmacist of the product that the customer should purchase in order to maintain or improve the health determined by the control unit 74 of the server 70 based on the life information input by the customer in the customer device 10a and the measured biological information. Information for supporting selection (information stored in the recommended component DB 74i) can be transmitted from the server 70 to the pharmacist apparatus 20a and easily displayed on the touch panel 21 of the pharmacist apparatus 20a. Thereby, the pharmacist can browse the information for assisting the selection by the pharmacist of the product to be purchased by the customer displayed on the touch panel 21 of the pharmacist device 20a. Therefore, the pharmacist can easily select a product suitable for the customer based on the information for supporting the selection by the pharmacist of the product to be purchased by the customer, and recommend the product to the customer. On the other hand, if the pharmacist recommends a product based on the customer's own life information and biometric information, the customer can be satisfied and purchase the product.

  In the second embodiment, the server 70 is communicably connected to a plurality of customer devices 10a and 10b and a plurality of pharmacist devices 20a and 20b corresponding to the plurality of customer devices 10a and 10b, respectively. Thus, life information collected from all customer devices 10a and 10b installed in pharmacies belonging to a group company can be managed by one server 70.

  In the second embodiment, the server 70 is provided with a memory 74b for storing information (products stored in the recommended component DB 74i) related to products that the customer should purchase in order to maintain or improve health. Since the predetermined recommended component can be selected from the recommended component DB 74i without communicating with other devices based on the life information and the measured biological information received from the device 10a, high-speed processing can be performed. .

  In the second embodiment, the pharmacist can display the recommended information screen 60 simply by reading the barcode 50b printed on the report 50a or the barcode 90a printed on the ID card 90. Is simple, and since the pharmacist does not obtain personal data for specifying the customer's name and address, management of personal data becomes unnecessary.

  In the second embodiment, as described above, by providing the ID card DB 74j that stores the ID (membership number) and the identification number in association with each other, the ID card 90 is used by using the barcode reader 25 of the pharmacist apparatus 20a. Since the ID (membership number) can be obtained by reading the barcode 90a printed on the data, the data of the identification number corresponding to the obtained ID (membership number) can be read from each database. Thereby, the past history corresponding to ID (membership number) can be displayed easily.

  The remaining effects of the second embodiment are similar to those of the aforementioned first embodiment.

  The embodiment disclosed this time should be considered as illustrative in all points and not restrictive. The scope of the present invention is shown not by the above description of the embodiments but by the scope of claims for patent, and further includes all modifications within the meaning and scope equivalent to the scope of claims for patent.

  For example, in the first embodiment, hemoglobin concentration is used as customer biometric information, and in the second embodiment, hemoglobin concentration, body fat percentage, blood flow rate, and blood pressure value are used as customer biometric information. However, the present invention is not limited to this, and blood glucose levels other than hemoglobin concentration, body fat percentage, blood flow volume, and blood pressure values, body temperature, and pulse may be used as biological information.

  In the first and second embodiments, the example of using the Bayesian network as the analysis algorithm for analyzing the health condition of the customer based on the input data, the measurement data, and the analysis parameter is shown in the customer device. The present invention is not limited to this, and the health condition of the customer may be analyzed using an analysis algorithm other than the Bayesian network.

  In the first and second embodiments, the sales support system is installed in the pharmacy. However, the present invention is not limited to this, and the sales support system is installed in a convenience store, a sports gym, a hospital, a supermarket, or the like. May be. When using a sales support system at a convenience store or a supermarket, the pharmacist device becomes a clerk device, and when using a sales support system at a sports gym, the pharmacist device becomes an instructor device and supports sales at a hospital. When the system is used, the pharmacist device becomes a doctor device. In this case, you may make it sell foods, such as vegetables other than health food, and goods, such as a pharmaceutical and a health appliance.

  Moreover, although the said 1st and 2nd embodiment demonstrated the example which a pharmacist recommends a healthy food as a seller, this invention is not restricted to this, The doctor of a hospital etc. may recommend a healthy food.

  Moreover, although the example which searches a health food in the apparatus for pharmacists showed in the said 1st Embodiment, this invention is not restricted to this, You may search foods and pharmaceuticals, such as vegetables, besides health food. .

  In the first embodiment, the recommended component data is determined from the input data (gender, age, height, weight, diet, work content, sleep time, etc.) and the analysis result determined based on the measurement result. In the second embodiment, an example is described in which the processing is performed by the server while the processing is performed by the device for the pharmacist. However, the present invention is not limited to this, and the recommended component data from the analysis result determined based on the input data and the measurement result. The process for determining may be performed by the customer apparatus.

  Moreover, in the said 1st Embodiment, the process for determining an analysis result based on input data (gender, age, height, weight, diet, work contents, sleep time, etc.) and a measurement result is performed by the customer apparatus. In addition, in the second embodiment, the example performed by the server is shown, but the present invention is not limited to this, and the process of determining the analysis result based on the input data and the measurement result may be performed by the pharmacist device. In this case, the customer apparatus may receive the analysis result from the pharmacist apparatus and may select the advice data from the advice data DB based on the analysis result, or may be selected by the pharmacist apparatus based on the analysis result. Recommended components may be received from the pharmacist device.

  Moreover, in the said 1st Embodiment, the apparatus for customers is the biometric information (hemoglobin concentration, a body fat rate, a blood flow rate, and a blood pressure value) which is measurement data, and the life information (gender, age, height, weight, which is input data) Although the example of analyzing the customer's health status based on eating habits, work contents, sleep time, etc. has been shown, the present invention is not limited to this, and even if the customer's health status is analyzed based only on life information Good.

  Moreover, in the said 1st Embodiment, although the example which searches (extracts) the health food which a pharmacist recommends to a customer on the goods search screen of the apparatus for pharmacists was shown, this invention is not limited to this, Measurement data and an analysis result are shown. The health food recommended to the customer may be automatically retrieved (extracted) and displayed.

  In the first embodiment, an example of a case where a new customer uses the sales support system is shown. Therefore, the past history is not displayed on the recommended information screen 60 shown in FIG. In the history detail screen 62, the previous and previous histories are not displayed in the analysis result graph. However, if the customer has used the sales support system before, in step S24 shown in FIG. Past measurement data, analysis results, health food information recommended to the customer, and the like are read from the customer progress DB 24e. As shown in FIGS. 23 and 24, on the recommended information screen 70 (see FIG. 23), the health food recommended for the previous customer is displayed in the past history column, and the history detail screen 72 (FIG. 23). 24), the analysis results of the previous time and the previous time are displayed in a graph form. Thereby, a change with time of the health condition of the customer can be grasped.

  Moreover, although the example which searched about the health food containing a recommended component was shown in the said 1st Embodiment, this invention is not restricted to this, You may search the advice for pharmacists and drinking information. In this case, the search may be performed by displaying the search screen using the “search” button 60b or 60d shown in FIG.

  In the second embodiment, data collected from a plurality of customer devices is managed by one server, and the processing flow of the pharmacist device is received in step S71 in step S72 (see FIG. 21). Although an example in which the data is displayed on the touch panel 21 and finished is shown, the present invention is not limited to this, and the pharmacist can manage the data collected from a plurality of customer devices with a single server. In step S72, after the data received in step S71 is displayed on the touch panel 21 in the processing flow of the device for use, steps corresponding to steps S29 to S33 of the first embodiment may be provided. Specifically, health foods containing recommended ingredients may be further searched, or product information may be searched. In this case, a product information DB corresponding to the product information DB 24f of the first embodiment may be provided in the control unit of the server.

It is a perspective view showing the whole sales support system composition by a 1st embodiment of the present invention. It is a mimetic diagram for explaining composition of a sales support system by a 1st embodiment of the present invention. It is a schematic diagram for demonstrating the structure of the control part of the apparatus for customers of the sales assistance system by 1st Embodiment of this invention. It is a schematic diagram for demonstrating the structure of the control part of the apparatus for pharmacists of the sales assistance system by 1st Embodiment of this invention. It is the figure which showed the outline | summary of the processing flow of the apparatus for customers of the sales assistance system by 1st Embodiment of this invention. It is the figure which showed the image in step S2 and S42 of the apparatus for customers of the sales assistance system by 1st and 2nd embodiment of this invention. It is the figure which showed the image in step S3 and S43 of the apparatus for customers of the sales assistance system by 1st and 2nd embodiment of this invention. It is the figure which showed the image in step S4 and S44 of the apparatus for customers of the sales assistance system by 1st and 2nd embodiment of this invention. It is the figure which showed the image in step S6 and S47 of the apparatus for customers of the sales assistance system by 1st and 2nd embodiment of this invention. It is the figure which showed the image in step S13 and S51 of the apparatus for customers of the sales assistance system by 1st and 2nd embodiment of this invention. It is the figure which showed the report printed by step S15 of the apparatus for customers of the sales assistance system by 1st Embodiment of this invention. It is the figure which showed the outline | summary of the processing flow of the apparatus for pharmacists of the sales assistance system by 1st Embodiment of this invention. It is the figure which showed the image in step S28 and S72 of the apparatus for pharmacists of the sales assistance system by 1st and 2nd embodiment of this invention. It is the figure which showed the image in step S29 of the apparatus for pharmacists of the sales assistance system by 1st Embodiment of this invention. It is the figure which showed the image in step S32 of the apparatus for pharmacists of the sales assistance system by 1st Embodiment of this invention. It is a perspective view which shows the whole structure of the sales assistance system by 2nd Embodiment of this invention. It is a schematic diagram for demonstrating the structure of the sales assistance system by 2nd Embodiment of this invention. It is a schematic diagram for demonstrating the structure of the control part of the apparatus for customers of the sales assistance system by 2nd Embodiment of this invention. It is a schematic diagram for demonstrating the structure of the control part of the apparatus for pharmacists of the sales assistance system by 2nd Embodiment of this invention. It is a schematic diagram for demonstrating the structure of the control part of the server of the sales assistance system by 2nd Embodiment of this invention. It is the figure which showed the outline | summary of the processing flow of the apparatus for customers, a server, and the apparatus for pharmacists of the sales assistance system by 2nd Embodiment of this invention. It is the figure which showed the report printed by the apparatus for customers by step S53 shown in FIG. It is the figure which showed the image in step S28 and S72 of the apparatus for pharmacists of the sales assistance system by the modification of 1st and 2nd embodiment of this invention. It is the figure which showed the image in step S32 of the apparatus for pharmacists of the sales assistance system by the modification of 1st Embodiment of this invention. It is the figure which showed the ID card used for the sales support system by 2nd Embodiment of this invention. It is the figure which showed the image in step S41 of the apparatus for pharmacists of the sales assistance system by the sales assistance system by 2nd Embodiment of this invention. It is the figure which showed the image in step S41 of the apparatus for pharmacists of the sales assistance system by the sales assistance system by 2nd Embodiment of this invention. It is the figure which showed the structure of the data stored in ID card DB shown in FIG.

Explanation of symbols

1, 1a Sales support system 10, 10a, 10b Customer equipment 11 Touch panel (input means) consideration 12 Measurement unit (detection means)
15 ID reader (card reader)
17, 17f Control unit (maintenance improvement information acquisition means)
20, 20a, 20b Device for pharmacist (device for seller)
21 Touch panel (output means)
24, 24h Control unit (product selection support information acquisition means, advice information acquisition means)
70 server (information processing device)
74 Control Unit (Product Selection Support Information Acquisition Unit)
74i Recommended component DB (Product selection support information storage means)
74j ID card DB (customer support information storage means)
90 ID card (card)

Claims (17)

A sales support system comprising a customer device used by a customer and a seller device used by a merchant of goods, and supporting the business of the seller,
The customer apparatus includes an input unit that receives input of life information related to a customer's life
The sales support system acquires product selection support information for supporting selection by the seller of products to be purchased by a customer in order to maintain or improve health based on life information received by the input means. Product selection support information acquisition means to
The seller device is a sales support system comprising output means for outputting product selection support information acquired by the product selection support information acquisition means. It further comprises detection means for detecting the biological information of the customer,
2. The product selection support information acquisition unit according to claim 1, wherein the product selection support information acquisition unit acquires the product selection support information based on the biological information detected by the detection unit and the life information received by the input unit. Sales support system. Maintenance improvement information acquisition means for acquiring maintenance improvement information for suggesting a method for maintaining or improving the health of the customer based on the life information received by the input means,
The sales support system according to claim 1, wherein the customer device outputs the maintenance improvement information acquired by the maintenance improvement information acquisition unit.   The sales support system according to any one of claims 1 to 3, wherein the product selection support information includes information on a component that a customer should take to maintain or improve health.   The sales support system according to any one of claims 1 to 4, wherein the product selection support information includes information on a product recommended by a seller to a customer. Based on the living information received by the input means, the information processing means further comprises advice information acquisition means for acquiring advice information used by the seller to advise a customer on how to maintain or improve health,
The sales support system according to any one of claims 1 to 5, wherein the output unit of the seller device further outputs the advice information acquired by the advice information acquisition unit.   The sales support system according to any one of claims 1 to 6, wherein the product selection support information is information for supporting selection by a pharmacist of a product to be purchased by a customer in order to maintain or improve health. .   The sales support system according to any one of claims 1 to 7, wherein the product selection support information acquisition unit is included in the customer device or the seller device. An information processing device including the product selection support information acquisition unit;
The customer device and the information processing device are communicable,
The sales support system according to any one of claims 1 to 7, wherein the seller apparatus and the information processing apparatus are communicable. The information processing apparatus further includes product selection support information storage means for storing a plurality of the product selection support information,
The sales support system according to claim 9, wherein the product selection support information acquiring unit selects predetermined product selection support information from the plurality of product selection support information based on life information received by the input unit. The customer apparatus further includes support information identification information output means for outputting support information identification information for identifying the product selection support information,
The apparatus for seller further comprises support information identification information input means for receiving input of the support information identification information,
The sales support system according to any one of claims 1 to 10, wherein the output unit outputs the product selection support information identified by the support information identification information received by the support information identification information input unit. An information processing device including the product selection support information acquisition unit;
The customer device further includes customer identification information input means for inputting customer identification information for identifying a customer,
The sales support system according to claim 11, wherein the information processing apparatus further includes customer support information storage means that stores the customer identification information input by the customer identification information input means and the support information identification information in association with each other.   The sales support system according to claim 12, wherein the customer identification information input means includes a card reader that reads and inputs the customer identification information attached to a card. A merchant device used by a merchant of goods,
Connected to a customer device that accepts input of life information related to customer life in order to obtain product selection support information for supporting selection by the seller of products to be purchased by the customer to maintain or improve health Has been
A merchant apparatus comprising output means for outputting the product selection support information. A customer-facing device used by a customer purchasing goods,
Connected to a merchant device that outputs product selection support information to assist the customer in selecting products that the customer should purchase to maintain or improve health,
A customer apparatus comprising an input unit that is used to acquire the product selection support information and receives input of life information related to a customer's life. A customer device that accepts input of life information related to a customer's life, and a seller device that outputs product selection support information for supporting the selection of a product that the customer should purchase in order to maintain or improve health. And connected to
An information processing apparatus comprising product selection support information acquisition means for acquiring the product selection support information based on life information received by the customer device. An advisor support system for supporting the adviser, comprising a device for the adviser used by the person receiving the advice and a device for the advisor used by the adviser who gives advice to the person receiving the advice. ,
The device for the person to be advised comprises an input means for accepting input of living information related to the life of the person receiving the advice,
The adviser support system is based on life information received by the input means.
A product selection support information acquisition means for acquiring product selection support information for assisting selection by a adviser of a product to be purchased by a person receiving advice in order to maintain or improve health;
The adviser support system includes an output unit that outputs the product selection support information acquired by the product selection support information acquisition unit.

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