JP2007018380A - Automatic transaction machine and attendant handling guiding device for coin teller machine - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an attendant handling guiding device for an automatic transaction machine, and a coin teller machine that perform effective guide display from the occurrence to restoration of a trouble, when the trouble occurs, and hence enables the attendant to perform an appropriate trouble restoration action. <P>SOLUTION: The number of error code occurrence times is stored in a number-of-occurrence-times table 23 for each error code. A restoration processing section 21 utilizes the number-of-occurrence-times table 23, to calculate the number of error code occurrence times when a new trouble occurs, displays a guide corresponding to a first restoration code at an attendant operation display section 10b, when the calculated number of occurrence times is less than a threshold K1, and controls the guide display corresponding to a second restoration code at the operation display section, when the number of occurrence times is the same as the threshold K1 or higher. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an automatic transaction machine that displays a handling operation for dealing with a failure on a predetermined operation display unit and guides a handling operation by a clerk, and a clerk handling guidance device for a coin depositing and dispensing machine, in particular, an automatic transaction machine and In the event of a failure in a coin depositing and dispensing machine, an effective guidance display until the recovery from this failure is performed, and an automatic transaction machine and a coin depositing and dispensing machine that can allow an attendant to perform an appropriate failure recovery act. The present invention relates to a staff handling guidance device.

  Conventionally, an automatic transaction machine such as an automatic teller machine (hereinafter referred to as “ATM (Automatic Teller Machine)”) installed in a financial institution is referred to as a main body, a coin depositing and dispensing machine (hereinafter referred to as “coin unit”). ), And is formed by a plurality of units such as a banknote unit and a bankbook unit, and is often provided with an operation display unit for displaying an operation procedure of an attendant when a failure occurs. When a failure occurs, an operation procedure corresponding to the error code of the failure is displayed on the operation display unit to guide the recovery operation by the staff.

  For this reason, there is known a conventional technique for promptly dealing with a failure through such a recovery operation guide. For example, in Patent Document 1, when a failure occurring in the apparatus is detected, data including an image of the failure recovery procedure is read and displayed on the display operation unit, so that the user can see the manual when recovering the failure. There is also disclosed a guide device that can quickly cope with a failure that has occurred.

  Further, in Patent Document 2, when a failure occurs, the restoration type display guide unit of the constituent unit in which the failure has occurred is restored whether it is a clerk restoration requiring clerk operation or an automatic restoration that can be restored only by resetting. By displaying the type and guidance, it is possible to quickly identify the faulty unit, and also let the clerk know immediately whether the clerk is being restored or automatically restored, so that the clerk can handle the automatic transaction machine that can respond quickly. A guide device is disclosed.

JP-A-8-255280 Japanese Patent No. 3134521

  However, according to the related arts represented by Patent Documents 1 and 2, when the clerk performs the recovery operation displayed on the display operation unit or the like, the display operation unit is still not removed. Since only the same information is displayed on the top, effective trouble handling cannot be performed, resulting in a problem that the trouble handling is delayed or the maintenance staff who is an expert must be relied on.

  For example, if a coin unit that forms part of an ATM has a trouble that seems to be jammed, a message saying “Please remove coins” is displayed on the display / operation unit. May not recover from the failure, and the same error code may occur repeatedly. In such a case, even if the above-mentioned Patent Documents 1 and 2 are used, the display operation unit still displays “Please remove coins”, so the staff cannot know the effective countermeasures. The clerk must perform the troubleshooting operation while comparing the manuals, resulting in a time-consuming troubleshooting. In addition, in the case of a staff member who is not familiar with the manual, a situation arises in which a maintenance worker must be called even if the sensor is recovered by cleaning. It is also possible to display all countermeasures in such a case on the display / operation unit, but displaying too many countermeasures unnecessarily causes confusion for the staff, resulting in delay in troubleshooting. Become.

  For these reasons, in the event of a failure in an automated transaction machine, it is extremely important how to display information that is effective until recovery from the failure and how to make the staff perform appropriate failure recovery actions. It is a difficult issue. Such a problem does not occur only in the automatic transaction machine, but also occurs in a coin unit or the like forming a part of the automatic transaction machine.

  The present invention has been made in view of the above problems (problems), and when a failure occurs, an effective guidance display until the recovery from this failure is performed, and an appropriate failure recovery action is given to the staff. It is an object of the present invention to provide an attendant handling guidance device for an automatic transaction machine and a coin deposit / withdrawal machine that can be performed.

  In order to solve the above-described problems, the present invention provides a predetermined operation display unit with a handling operation for coping with a failure of one of the plurality of units forming the automatic transaction machine. An clerk handling guidance device for an automatic transaction machine that displays and guides handling operations by a clerk, and stores the number of occurrences of an error code indicating the type of failure occurring in any of the plurality of units for each error code A number storage means, a calculation means for calculating the number of occurrences of an error code indicating the type of the failure with reference to the occurrence number storage means when a new failure occurs, and the error calculated by the calculation means When the number of occurrences of the code is less than the first threshold value, the first guidance display is performed on the operation display unit, and the number of occurrences of the error code is greater than or equal to the first threshold value It is characterized by comprising a display control means for display control to perform different second guide display from the first guide displayed on the operation display unit.

  Further, the present invention is the above invention, wherein the display control means performs the operation when the number of occurrences of the error code is not less than the first threshold and less than the second threshold. When a second guidance display different from the first guidance display is performed on the display unit and the number of occurrences of the error code is equal to or greater than the second threshold value, the second display is performed on the operation display unit. Display control is performed such that a third guidance display different from the guidance display is performed.

  Further, according to the present invention, in the above invention, the first threshold value or the first threshold value and the second threshold value that can be set for each error code are stored in association with each error code. The display control means is calculated by the calculating means and the first threshold value or the first threshold value and the second threshold value extracted from the threshold value table; The number of occurrences of the error code is compared.

  Further, the present invention is the above invention, further comprising an initialization unit that initializes the number of occurrences corresponding to the error code stored in the occurrence number storage unit to 0 when the failure corresponding to the error code is recovered. It is characterized by having.

  Further, according to the present invention, in the above invention, the initialization means for initializing the number of occurrences corresponding to the error code stored in the occurrence number storage means to 0 after a predetermined period has elapsed since the first occurrence of the error code. It is further provided with a feature.

  In addition, the present invention forms a part of an automatic transaction machine, and when a failure occurs, transmits a code corresponding to the failure to the automatic transaction machine body, and performs a predetermined operation disposed on the automatic transaction machine body. An attendant handling guidance device for a coin deposit / withdrawal machine that displays a handling operation corresponding to the code on a display unit, and a number of occurrences storage means for storing the number of occurrences of an error code indicating the type of failure for each error code, When a new failure occurs, calculation means for calculating the number of occurrences of an error code indicating the type of the failure with reference to the occurrence number storage means, and the number of occurrences of the error code calculated by the calculation means If it is less than the first threshold, a first recovery code corresponding to the first guidance display is transmitted to the automatic transaction machine body, and the number of occurrences of the error code is equal to or greater than the first threshold. If Serial characterized by comprising a control means for controlling to transmit the second recovery code corresponding to the display different from the second guide to said automatic transaction machine body and the first guide display.

  In addition, according to the present invention, in the above invention, when the number of occurrences of the error code is greater than or equal to the first threshold and less than a second threshold, the control means When a second recovery code corresponding to a second guidance display different from the guidance display is sent to the automatic transaction machine body, and the number of occurrences of the error code is equal to or greater than the second threshold, Control is performed such that a third recovery code corresponding to a third guidance display different from the second guidance display is transmitted to the automatic transaction machine body.

  The present invention is also a clerk handling guidance device for a coin depositing and dispensing machine that displays a handling operation corresponding to a failure on a predetermined operation display unit when a failure occurs, and an error code indicating the type of the failure. An occurrence count storage means for storing the occurrence count for each error code; and a calculation means for calculating the occurrence count of an error code indicating the type of the fault with reference to the occurrence count storage means when a new fault occurs When the number of occurrences of the error code calculated by the calculation means is less than a first threshold value, display control of the first guidance display on the operation display unit is performed, and the number of occurrences of the error code is When it is equal to or greater than the first threshold value, the operation display unit is provided with display control means for controlling display of a second guidance display different from the first guidance display.

  Further, the present invention is the above invention, wherein the display control means performs the operation when the number of occurrences of the error code is not less than the first threshold and less than the second threshold. When a second guidance display different from the first guidance display is displayed on the display unit and the number of occurrences of the error code is greater than or equal to the second threshold value, the operation display unit displays the second guidance display. The display control is performed on a third guidance display different from the second guidance display.

  According to the present invention, the number of occurrences of an error code indicating the type of failure that has occurred in any of a plurality of units is stored for each error code, and when a new failure occurs, the type of failure is indicated. The number of occurrences of the error code is calculated. If the calculated number of occurrences of the error code is less than the first threshold value, the first guidance display is performed on the operation display unit, and the number of occurrences of the error code is the first. Since the display control is performed so that the second guidance display different from the first guidance display is performed on the operation display unit when the threshold value is equal to or greater than the threshold value, the clerk operated the first guidance display. However, it is possible to increase the possibility of recovering from the failure because the highly effective guidance display (second guidance display) can be performed from another viewpoint when the failure cannot be recovered despite the failure. Repeat the operation that is not Cormorants situation can be prevented.

  Further, according to the present invention, when the number of occurrences of the error code is equal to or more than the first threshold and less than the second threshold, the operation display unit is different from the first guidance display. When the second guidance display is performed and the number of occurrences of the error code is equal to or greater than the second threshold value, display control is performed so that a third guidance display different from the second guidance display is performed on the operation display unit. Since it is configured as described above, if the failure cannot be recovered even by the operation corresponding to the second guidance display by the staff, it is possible to perform a highly effective guidance display (third guidance display) by changing the viewpoint further. It is possible to further increase the possibility of being recovered from.

  Further, according to the present invention, the first threshold value or the first threshold value and the second threshold value that can be set for each error code are stored in the threshold value table in association with each error code. Since the first threshold value or the first threshold value and the second threshold value extracted from the threshold value table are compared with the calculated number of occurrences of the error code, Since it is possible to regulate the display guidance, that is, the number of repetitions of the operation to be performed by the staff, for each failure type (error code type), more effective failure recovery can be performed.

  Further, according to the present invention, when the failure corresponding to the error code is recovered, the occurrence count corresponding to the error code stored in the occurrence count storage means is initialized to 0, so that a failure occurs. It is possible to perform effective guidance display step by step while changing the viewpoint as a single break from failure to recovery.

  In addition, according to the present invention, the configuration is such that the number of occurrences corresponding to the error code stored in the occurrence number storage means is initialized to 0 after a predetermined period has elapsed since the first occurrence of the error code. Effective guidance display can be performed step by step while appropriately changing the viewpoint from the occurrence to a predetermined period as one break.

  According to the present invention, the number of occurrences of an error code indicating the type of failure is stored for each error code, and when a new failure occurs, the number of occurrences of the error code indicating the type of failure is calculated. If the calculated number of occurrences of the error code is less than the first threshold, the first recovery code corresponding to the first guidance display is transmitted to the automatic transaction machine body, and the number of occurrences of the error code Since the second recovery code corresponding to the second guidance display different from the first guidance display is controlled to be transmitted to the automatic transaction machine body when the value is equal to or greater than the first threshold value, the automatic transaction When a failure occurs in a coin depositing / dispensing machine that forms part of the machine, an effective guidance display from the failure to recovery is performed on the operation display unit of the automatic transaction machine body, so that an appropriate trouble for the attendant Can cause recovery .

  According to the present invention, when the number of occurrences of the error code is equal to or greater than the first threshold and less than the second threshold, the second guidance different from the first guidance display. When the second recovery code corresponding to the display is transmitted to the automatic transaction machine main body and the number of occurrences of the error code is equal to or greater than the second threshold value, a third guidance display different from the second guidance display Since the third recovery code corresponding to is controlled to be sent to the automatic transaction machine main body, it is highly effective from a different viewpoint when the failure cannot be recovered even by the operation corresponding to the second guidance display by the attendant. Since guidance display (third guidance display) can be performed, it is possible to further increase the possibility of recovery from a failure.

  According to the present invention, the number of occurrences of an error code indicating the type of failure is stored for each error code, and when a new failure occurs, the number of occurrences of the error code indicating the type of failure is calculated. If the calculated number of occurrences of the error code is less than the first threshold value, the first guidance display is performed on the operation display unit, and the number of occurrences of the error code is greater than or equal to the first threshold value. In such a case, the operation display unit is configured to display and control a second guidance display different from the first guidance display. Therefore, when a failure occurs in the coin depositing / dispensing machine, the effectiveness until the failure is recovered. A certain guidance display is performed on the operation display unit of the coin depositing / dispensing machine, so that the clerk can perform an appropriate failure recovery action by itself.

  Further, according to the present invention, when the number of occurrences of the error code is equal to or more than the first threshold and less than the second threshold, the operation display unit is different from the first guidance display. The second guidance display is performed, and when the number of occurrences of the error code is equal to or greater than the second threshold value, a third guidance display different from the second guidance display is displayed on the operation display unit. Therefore, when the failure cannot be recovered even by an operation corresponding to the second guidance display by the clerk, it is possible to perform a highly effective guidance display (third guidance display) by changing the viewpoint further, so that the recovery from the failure is possible. It is possible to further increase the possibilities.

  Exemplary embodiments of an attendant handling guidance device for an automatic transaction machine and a coin depositing and dispensing machine according to the present invention will be described below in detail with reference to the accompanying drawings. In the present embodiment, the case where the present invention is applied to an ATM which is an example of an automatic transaction machine will be described.

  First, the outline | summary of ATM1 which concerns on a present Example is demonstrated. FIG. 1 is a perspective view showing a device configuration of the ATM 1 according to the present embodiment, and shows a state in which the coin unit 20 is pulled out by opening the rear door 13 of the ATM 1.

  As shown in the figure, this ATM 1 includes a coin unit 20 for depositing / withdrawing coins, a banknote unit 30 for depositing / withdrawing banknotes, and a bankbook unit 40 for performing various processes relating to bankbooks such as bookkeeping on bankbooks. A slip / card unit 50 for performing processing related to slips and cash cards is provided, and each unit can be stored in the ATM main body 10.

  An inside of the rear door 13 of the ATM main body 10 is provided with an attendant operation display unit 10b for displaying an attendant operation procedure when a failure occurs in either the ATM main body 10 or each unit. For example, when a failure such as a coin jam occurs in the coin unit 20, the coin unit 20 transmits a recovery code corresponding to the error code to the ATM main body 10, and the ATM main body 10 displays a guidance display corresponding to the recovery code. (Guidance display) is displayed on the staff operation display unit 10b. For this reason, the clerk of the financial institution deals with the trouble while looking at the guidance display displayed on the clerk operation display unit 10b.

  Here, this recovery code is a code that is handed over to the recovery display processing unit 11 described later when a failure occurs in either the ATM main unit 10 or each unit, and is displayed on the clerk operation display unit 10b. One-to-one correspondence with guidance contents. On the other hand, this recovery code does not have a one-to-one correspondence with the error code. This is because when the same error code is repeatedly generated, a different recovery code is transferred to the recovery display processing unit 11 in order to perform guidance from a different viewpoint.

  The coin unit 20 is formed so that it can be pulled out along the slide rail 25, and an attendant can pull out the coin unit 20 with a handle 26. The coin unit 20 is provided with a cassette 27 for storing coins, an operation display unit 20a for displaying an error code, a coin authenticity determination processing unit (not shown), and the like. Although not shown for convenience of explanation, the bill unit 30, the bankbook unit 40, and the slip / card unit 50 are also formed so as to be drawable along the slide rail 25.

  Next, the internal structure of the ATM main body 10 and the coin unit 20 will be described. FIG. 2 is a block diagram showing an internal configuration of the ATM 1 shown in FIG. As shown in the figure, the ATM main unit 10 includes a customer operation display unit 10a, a staff operation display unit 10b, a voice guidance unit 10c, a communication unit 10d, a ROM (Read Only Memory) 10e, a RAM (Randam Access Memory) 10f, and CPU (Central Proseccing Unit) 10g.

  The customer operation display unit 10a is an operation display unit used when a customer performs a depositing operation of cash or a withdrawal of a deposit. Since FIG. 1 shows the case where the ATM 1 is viewed from the rear side, the customer operation display unit 10a is not shown in FIG.

  The clerk operation display unit 10b is a display unit that displays an operation procedure (fault handling procedure) by a clerk when a failure occurs, and a character string, an image, or the like corresponding to the recovery code acquired from the ATM main unit 10 or each unit. It is displayed on the operation display unit 10b. In this embodiment, the operation procedure is displayed as a character string on the clerk operation display unit 10b. The clerk operation display unit 10b is also provided with a reset button (not shown).

  The voice guidance unit 10c is a processing unit that provides voice guidance to the customer on the operation procedure of the customer operation display unit 10a, a deposit instruction, and the like. The communication unit 10d includes the coin unit 20, the banknote unit 30, the bankbook unit 40, and the slip / A communication unit that performs data communication with the card unit 50. The ATM main unit 10 is also provided with a communication unit for communicating with a center that manages customer deposit data, etc., but this point is not directly related to the present invention, and is not shown here. Yes.

  The ROM 10e is a memory for storing a program and data for operating the ATM main body 10. The RAM 10f is a memory that stores various data when the program is executed on the CPU 10g, and the recovery display table 12 is stored on the RAM 10f.

  The recovery display table 12 is a table in which a recovery code and a character string displayed on the clerk operation display unit 10b are stored in association with each other. Specifically, as shown in FIG. The character string “(1) Pull out the coin unit. (2) Turn the sorting belt knob to remove the coin on the sorting belt. (3) Press the reset button.” Is associated with the character string.

  Also, the recovery code 42 is associated with the character string “(1) Pull out the coin unit. (2) Clean the sensor of the sorting unit. (3) Press the reset button.” The recovery code 43 is associated with the character string “(1) Please contact service personnel”. Similarly, other recovery codes are also associated with character strings.

  For this reason, referring to the recovery display table 12, it is possible to display the character string corresponding to the recovery code received from the ATM main unit 10 or each unit on the clerk operation display unit 10b.

  The CPU 10g is a CPU that executes a control program that performs overall control of the ATM 1 and control of the ATM main body unit 10, and the program of the recovery display processing unit 11 operates on the CPU 10g. Although not shown here for convenience of explanation, on the CPU 10g, a program or the like that exhibits the original ATM function related to depositing and withdrawal of cash is executed.

  The recovery display processing unit 11 is a processing unit that reads a character string corresponding to the recovery code acquired from the ATM main unit 10 or each unit from the recovery display table 12 and controls display on the clerk operation display unit 10b.

  As shown in FIG. 2, the coin unit 20 includes an operation display unit 20a, an error detection unit 20b, each sensor unit 20c, each drive unit 20d, a communication unit 20e, a ROM 20f, a RAM 20g, and a CPU 20h.

  The operation display unit 20a is an input / display device that displays an error code, a recovery code, and the like and is provided with a reset button and a setting button. When dealing with a failure as the entire ATM 1, the recovery code is not displayed on the operation display unit 20 a, but when the failure is recovered as a single coin unit 20 (when it is not connected to the ATM body 10), this operation is performed. The recovery code is displayed on the display unit 20a, and the reset button can be received.

  The error detection unit 20b is a processing unit that detects various errors such as a coin jam and generates an error code corresponding to the detected error. Each sensor unit 20c is a variety of sensors that detect the passage of coins, etc. Each drive unit 20d is a drive unit that drives a conveyance belt that conveys coins, and the communication unit 20e is a recovery code, an error code, or the like This is a communication unit that performs the data communication with the ATM main body 10.

  The ROM 20f is a memory for storing a program and data for operating the coin unit 20. The RAM 20g is a memory for storing various data when the program is executed on the CPU 20h, and a code table 22, an occurrence count table 23, and a threshold table 24 are stored on the RAM 20g.

  As shown in FIG. 4, the code table 22 is a table in which the first recovery code, the second recovery code, and the third recovery code are associated with the error code. The first recovery code is a recovery code corresponding to the guidance content that is most likely to remove the cause of the error code when an error code occurs, and the second recovery code corresponds to the first recovery code. If the failure cannot be eliminated even if the measures are taken, it is assumed that the recovery code corresponding to the guidance content that is likely to remove the cause of the error code is the next, and the third recovery code is the one corresponding to the second recovery code. If the failure cannot be eliminated, the recovery code corresponding to the guidance content having the next highest possibility of removing the cause of the error code is used.

  In the code table 22 shown in FIG. 4, the first recovery code “41”, the second recovery code “42”, and the third recovery code “43” are associated with the error code “3201”, and the first recovery code “15”. The second recovery code “16” and the third recovery code “43” are associated with the error code “3202”. Thus, the most suitable recovery code can be associated with each error code.

  As shown in FIG. 5, the occurrence number table 23 is a table in which an error code is associated with the number of occurrences of this error code. In this example, the number of occurrences of the error code “3201” is “0” and the number of occurrences of the error code “3202” is “2”. In this way, if the number of occurrences of the error code is stored, the number of occurrences of the error code can be calculated when a new error code is generated. Any one of the recovery codes 3 can be selected as appropriate.

  In this embodiment, when the failure corresponding to the error code is recovered, the number of occurrences corresponding to the error code stored in the occurrence number table 23 is cleared to zero. Thus, effective guidance display can be performed step by step while appropriately changing the viewpoint from the occurrence of the failure to the recovery from the failure as one break.

  As shown in FIG. 6, the threshold table 24 is a table that stores threshold values K1 and K2 in association with each error code. Here, the error code “3201” is associated with the threshold value K1 “3” and the threshold value K2 “4”, and the error code “3202” is associated with the threshold value K1 “4” and the threshold value K2 “6”. Is shown.

  This threshold K1 is a threshold value used when deciding whether to select the first recovery code or the second recovery code. If the number of occurrences of the error code is less than the threshold value K1, If one recovery code is selected and the number of occurrences of the error code is equal to or greater than the threshold value K1 (and less than the threshold value K2), the second recovery code is selected.

  The threshold value K2 is a threshold value used when deciding whether to select the second recovery code or the third recovery code, the number of occurrences of the error code is equal to or greater than the threshold value K1, and the threshold value K2 If it is less than the second recovery code, the second recovery code is selected, and if the number of occurrences of the error code exceeds the threshold value K2, the third recovery code is selected.

  That is, the threshold value K1 is used when the viewpoint of guidance display is first changed, and the threshold value K2 is used when the viewpoint of guidance display is subsequently changed. Note that when using a three-stage display mode, the threshold values K1 and K2 are used. For example, when a serious error code occurs and a service person needs to be contacted immediately, The threshold value K1 may be “0” and the threshold value K2 may be “1”.

  Returning to the description of FIG. 2, the CPU 20 h is a CPU that executes a control program that performs overall control of the coin unit 20, and the program of the recovery processing unit 21 operates on the CPU 20 h. Although not shown here for convenience of explanation, a program for accepting coins and determining authenticity is also executed on the CPU 20h.

  When a failure occurs in the coin unit 20 and an error code is issued, the recovery processing unit 21 calculates the current number of occurrences by adding 1 to the number of occurrences of the error code stored in the occurrence number table 23, The number of occurrences is compared with the threshold values K1 and K2 corresponding to the error code in the threshold table 24, and the first recovery code, the second recovery code or the third corresponding to the error code in the code table 22 is compared. It is a processing unit that selects any one of the recovery codes and transmits the selected recovery code to the ATM main unit 10.

  Since the restoration processing unit 21 can select a restoration code for performing guidance display with a different viewpoint according to the number of occurrences of the error code, the viewpoint is appropriately changed on the clerk operation display unit 10b of the ATM main body unit 10. Since the guidance display can be performed, efficient failure recovery can be performed.

  Next, the processing procedure of the recovery processing unit 21 shown in FIG. 2 will be described. FIG. 7 is a flowchart showing a processing procedure of the recovery processing unit 21 shown in FIG. As shown in the figure, the recovery processing unit 21 is first in a state of waiting for an error code acquisition (No at Step S101), and if a new error code is acquired (Yes at Step S101), the threshold table 24 The threshold values K1 and K2 corresponding to the error code are read out from (step S102).

  Thereafter, the number of occurrences N corresponding to the error code is read from the occurrence number table 23 (step S103), incrementing by adding 1 to the number of occurrences N is performed (step S104), and the number of occurrences of the error code at the present time is determined. Calculate. Further, the first to third recovery codes corresponding to the error codes are acquired from the code table 22 (step S105).

  The error code occurrence count N is compared with the threshold value K1 (step S106). If the error code occurrence count N is less than the threshold value K1 (N <K1) (Yes in step S106), One recovery code is selected (step S108).

  On the other hand, when the error code occurrence count N is equal to or greater than the threshold value K1 (N ≧ K1) (No in step S106), the error code occurrence count N is compared with the threshold value K2 (step S107). ) When the error code occurrence count N is less than the threshold value K2 (K1 ≦ N <K2) (Yes in step S107), the second recovery code is selected (step S109), and the error code occurrence count N Is equal to or greater than the threshold value K2 (N ≧ K2) (No at Step S107), the third recovery code is selected (Step S110).

  If any one of the first to third recovery codes is selected in this way, the selected recovery code is transmitted to the ATM body 10 together with the error code (step S111), and the number of occurrences of this error code is generated. Stored in the corresponding error code column of the number-of-times table 23 (step S112).

  Next, the processing procedure of the recovery display processing unit 11 shown in FIG. 2 will be described. FIG. 8 is a flowchart showing a processing procedure of the recovery display processing unit 11 shown in FIG. As shown in the figure, when the recovery display processing unit 11 receives a recovery code (step S201), a character string corresponding to the recovery code is read from the recovery display table 12 (step S202), and the read character string is read out. Is displayed on the staff operation display unit 10b (step S203).

  For example, if the recovery code 41 is received from the coin unit 20, the character string corresponding to the recovery code is read from the recovery display table 12, and “(1) Pull out the coin unit on the clerk operation display unit 10b. (2) Turn the sorting belt knob to remove the coins on the sorting belt. (3) Press the reset button. "

  Next, a specific example in which the display content on the clerk operation display unit 10b transitions according to the occurrence of an error code on the coin unit 20 will be described. FIG. 9 is an explanatory diagram for explaining a specific example in which the display content on the clerk operation display unit 10b transitions according to the occurrence of an error code on the coin unit 20. Here, each table shown in FIGS. 3 to 6 is used and an error code “3201” is repeatedly generated.

  As shown in FIG. 9, first, when a failure (error) of the error code “3201” occurs, 1 is added to the number N of occurrences of the error code in the occurrence number table 23, and N = 1. Here, looking at the threshold value table 24, the threshold value K1 corresponding to the error code “3201” is 3, and N <K1, and the first recovery code is selected. Here, referring to the code table 22, since the first recovery code corresponding to the error code “3201” is “41”, the recovery code “41” is transmitted to the ATM main body 10 together with the error code “3201”. Is done.

  The ATM body 10 that has received the recovery code 41 reads the character string corresponding to the recovery code 41 from the recovery display table 12 and reads “(1) Coin unit on the clerk operation display 10b. (2 ) Turn the sorting belt knob to remove the coins on the sorting belt. (3) Press the reset button. "

  Therefore, the clerk who is the operator presses the reset button on the clerk operation display unit 10b after operating the guidance content. As a result, the entire ATM 1 performs a reset operation, but if the failure on the coin unit 20 is not recovered and the same error code “3201” occurs, 1 is added to the number N of occurrences of the error code in the occurrence number table 23. N = 2.

  Here, looking at the threshold value table 24, the threshold value K1 corresponding to the error code “3201” is 3, and N <K1, so that the first recovery code is selected. Here, referring to the code table 22, since the first recovery code corresponding to the error code “3201” is “41”, the recovery code “41” is transmitted to the ATM main body 10 together with the error code “3201”. Is done.

  The ATM main body 10 that has received the recovery code 41 reads the character string corresponding to the recovery code 41 from the recovery display table 12, and displays the same guidance display “(1) coins as the previous time on the staff operation display unit 10b. Pull out the unit. (2) Turn the sorting belt knob to remove the coins on the sorting belt. (3) Press the reset button. "

  Therefore, the clerk who is the operator presses the reset button on the clerk operation display unit 10b after operating the guidance content. As a result, the entire ATM 1 performs a reset operation, but if the failure on the coin unit 20 is not recovered and the same error code “3201” occurs, 1 is added to the number N of occurrences of the error code in the occurrence number table 23. N = 3.

  Here, looking at the threshold value table 24, the threshold value K1 corresponding to the error code “3201” is 3, and the threshold value K2 is 5. Therefore, K1 ≦ N <K2, and the second recovery code is Selected. Here, referring to the code table 22, since the second recovery code corresponding to the error code “3201” is “42”, the recovery code “42” is transmitted to the ATM main body 10 together with the error code “3201”. Is done.

  The ATM body 10 that has received the recovery code 42 reads the character string corresponding to the recovery code 42 from the recovery display table 12, and displays “(1) a coin unit as a new guidance display on the clerk operation display 10b. (2) Clean the sensor in the sorting section. (3) Press the reset button. "

  Therefore, the clerk who is the operator presses the reset button on the clerk operation display unit 10b after operating the guidance content. As a result, the entire ATM 1 performs a reset operation, but if the failure on the coin unit 20 is not recovered and the same error code “3201” occurs, 1 is added to the number N of occurrences of the error code in the occurrence number table 23. N = 4.

  Here, looking at the threshold value table 24, since the threshold value K1 corresponding to the error code “3201” is 3 and the threshold value K2 is 4, K2 ≦ N and the third recovery code is selected. The Here, referring to the code table 22, since the third recovery code corresponding to the error code “3201” is “43”, the recovery code “43” is transmitted to the ATM main body 10 together with the error code “3201”. Is done.

  The ATM main unit 10 that has received the recovery code 42 reads the character string corresponding to the recovery code 43 from the recovery display table 12, and displays a new guidance display “(1) To service personnel” on the staff operation display unit 10b. Please contact me. "Is displayed.

  As described above, in this embodiment, the number of occurrences of error codes is stored in the occurrence number table 23 for each error code, and the recovery processing unit 21 stores the occurrence number table 23 when a new failure occurs. The number of occurrences of the error code is calculated by using the information, and if the calculated number of occurrences is less than the threshold value K1, the guidance display of the first recovery code is displayed on the staff operation display unit 10b, and the number of occurrences is the threshold value K1. If the above is true, the operation display unit is configured to display and control the guidance display corresponding to the second recovery code, so the failure cannot be recovered even though the clerk has operated the guidance display of the first recovery code. Because it is possible to provide highly effective guidance display (guidance display corresponding to the second recovery code) from another point of view, it is possible to increase the possibility of recovery from failure, and the staff is effective Situation to be repeated stomach operation can be prevented.

  If the number of occurrences of the error code is equal to or greater than the threshold value K1 and less than the threshold value K2, a guidance display corresponding to the second recovery code is displayed on the staff operation display unit 10b, and the number of occurrences is reduced. When the threshold value is K2 or more, the clerk operation display unit 10b is controlled to display guidance corresponding to the third recovery code. Therefore, even if the clerk performs an operation corresponding to the guidance display of the second recovery code. When the failure cannot be recovered, it is possible to perform highly effective guidance display (guidance display of the second recovery code) by changing the viewpoint further, so that the possibility of recovery from the failure can be further increased.

  In the present embodiment, the case where a failure occurs in the coin unit 20 has been described. However, the present invention is not limited to this, and the same applies when a failure occurs in another unit forming the ATM 1. Applicable.

  Further, in the present embodiment, the case of performing the guidance in three stages with different viewpoints using the two threshold values K1 and K2 has been shown, but the present invention is not limited to this and is in two stages or four stages. The above guidance can also be performed.

  In this embodiment, the number of occurrences of the error code in the occurrence number table 23 is cleared to 0 when the failure is recovered. However, the present invention is not limited to this. The number of occurrences of the error code in the occurrence number table 23 can be cleared to 0 after a predetermined period has elapsed since the occurrence.

  In the present embodiment, the case where the failure is dealt with as the whole ATM 1 is shown, but the present invention is not limited to this, and the failure can be dealt with as a single coin unit 20. In this case, as shown in FIG. 10, the recovery display processing unit 11 and the recovery display table 12 provided in the ATM main body unit 10 may be provided in the coin unit 60.

  If the coin unit 20 is provided with only a 7-segment LED, the restoration display processing unit 11 and the restoration display table 12 in the figure are eliminated, and the printed matter of the restoration display table 12 is pasted on the back surface of the rear door 13. By configuring the recovery code to be displayed on the 7-segment LED, it becomes possible for the clerk to take a measure corresponding to the recovery code on the 7-segment LED.

  The clerk handling guidance device of the automatic transaction machine and coin depositing / dispensing machine according to the present invention displays an effective guidance display until recovery from this failure when a failure occurs, so that the clerk can perform an appropriate failure recovery act. Useful when you want to do it.

It is a perspective view which shows the apparatus structure of ATM which concerns on a present Example. It is a block diagram which shows the internal structure of ATM shown in FIG. FIG. 3 is a diagram illustrating an example of a recovery display table illustrated in FIG. 2. It is a figure which shows an example of the code table shown in FIG. FIG. 3 is a diagram illustrating an example of an occurrence number table illustrated in FIG. 2. It is a figure which shows an example of the threshold value table shown in FIG. It is a flowchart which shows the process sequence of the recovery process part shown in FIG. It is a flowchart which shows the process sequence of the recovery display process part shown in FIG. It is explanatory drawing for demonstrating the specific example which the display content on an attendant operation display part changes according to generation | occurrence | production of the error code on a coin unit. It is a figure which shows the modification which performs the recovery display process which concerns on this invention in a coin unit single-piece | unit.

Explanation of symbols

10a Customer operation display unit 10b Staff operation display unit 10c Voice guidance unit 10d Communication unit 10e ROM
10f RAM
10g CPU
DESCRIPTION OF SYMBOLS 11 Recovery display process part 12 Recovery display table 13 Rear door 20 Coin unit 20a Operation display part 20b Error detection part 20c Each sensor part 20d Each drive part 20e Communication part 20f ROM
20g RAM
20h CPU
21 Recovery Processing Unit 22 Code Table 23 Occurrence Count Table 24 Threshold Value Table 25 Slide Rail 26 Handle 27 Cassette 30 Bill Unit 40 Passbook Unit 50 Voucher / Card Unit

Claims (9)

Automatic transaction in which if a failure occurs in any of the units that make up the automatic transaction machine, the handling operation for dealing with the failure of the unit is displayed on a predetermined operation display unit to guide the handling operation by the attendant A clerk handling guidance device,
A number of occurrences storage means for storing, for each error code, the number of occurrences of an error code indicating the type of failure that has occurred in any of the plurality of units;
A calculation means for calculating the number of occurrences of an error code indicating the type of the failure with reference to the occurrence number storage means when a new failure occurs;
When the number of occurrences of the error code calculated by the calculation means is less than a first threshold value, a first guidance display is performed on the operation display unit, and the number of occurrences of the error code is the first number. An automatic transaction machine comprising: display control means for controlling display so as to perform a second guidance display different from the first guidance display on the operation display unit when the threshold value is greater than or equal to a threshold value; Staff handling guidance device.   When the number of occurrences of the error code is not less than the first threshold value and less than the second threshold value, the display control means may display the first guidance display on the operation display unit. Performs a different second guidance display, and when the number of occurrences of the error code is equal to or greater than the second threshold value, a third guidance display different from the second guidance display is displayed on the operation display section. 2. The attendant handling guidance apparatus for an automatic transaction machine according to claim 1, wherein display control is performed so as to perform the transaction.   The display control means further includes a threshold value table that stores a first threshold value or a first threshold value and a second threshold value that can be set for each error code in association with each error code. The first threshold value or the first threshold value and the second threshold value extracted from the threshold value table are compared with the number of occurrences of the error code calculated by the calculating means. The attendant handling guidance apparatus for an automatic transaction machine according to claim 1 or 2, characterized in that   2. An initialization means for initializing the number of occurrences corresponding to the error code stored in the occurrence number storage means to zero when a failure corresponding to the error code is recovered. The attendant handling guidance apparatus for an automatic transaction machine according to 2 or 3.   The apparatus further comprises initialization means for initializing the number of occurrences corresponding to the error code stored in the occurrence number storage means to 0 after a predetermined period has elapsed since the first occurrence of the error code. The attendant handling guidance apparatus for an automatic transaction machine according to 1, 2, or 3. A part of the automatic transaction machine is formed, and when a failure occurs, a code corresponding to the failure is transmitted to the automatic transaction machine body, and the code is displayed on a predetermined operation display unit provided in the automatic transaction machine body. A clerk handling guidance device for a coin depositing and dispensing machine that displays a corresponding handling operation,
An occurrence count storage means for storing the occurrence count of an error code indicating the type of failure for each error code;
A calculation means for calculating the number of occurrences of an error code indicating the type of the failure with reference to the occurrence number storage means when a new failure occurs;
If the number of occurrences of the error code calculated by the calculating means is less than a first threshold, a first recovery code corresponding to a first guidance display is transmitted to the automatic transaction machine body, If the number of occurrences of the error code is greater than or equal to the first threshold, a second recovery code corresponding to a second guidance display different from the first guidance display is transmitted to the automatic transaction machine body A clerk handling guidance device for a coin depositing / dispensing machine, comprising:   The control means may provide a second guidance different from the first guidance display when the number of occurrences of the error code is equal to or greater than the first threshold and less than the second threshold. When the second recovery code corresponding to the display is transmitted to the automatic transaction machine main body and the number of occurrences of the error code is equal to or greater than the second threshold value, the second recovery code is different from the second guidance display. 7. The attendant handling guidance device for a coin depositing and dispensing machine according to claim 6, wherein the third recovery code corresponding to 3 guidance display is controlled to be transmitted to the automatic transaction machine body. A clerk handling guidance device for a coin depositing / dispensing machine that displays a handling operation corresponding to the failure on a predetermined operation display unit when a failure occurs,
An occurrence count storage means for storing the occurrence count of an error code indicating the type of failure for each error code;
A calculation means for calculating the number of occurrences of an error code indicating the type of the failure with reference to the occurrence number storage means when a new failure occurs;
When the number of occurrences of the error code calculated by the calculation means is less than a first threshold value, display control of the first guidance display on the operation display unit is performed, and the number of occurrences of the error code is the first number. A coin depositing and dispensing machine comprising: display control means for controlling display of a second guidance display different from the first guidance display on the operation display unit when the threshold is equal to or greater than one threshold value. Clerk handling guidance device.   When the number of occurrences of the error code is not less than the first threshold value and less than the second threshold value, the display control means may display the first guidance display on the operation display unit. Controls display of a different second guidance display, and when the number of occurrences of the error code is equal to or greater than the second threshold value, a third guidance display different from the second guidance display is provided on the operation display section. The clerk handling guidance device for a coin depositing and dispensing machine according to claim 8, wherein the guidance display is display-controlled.

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