JP2006305820A - Printer, and unjamming system thereof - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To present appropriate unjamming information to a user, on the occurrence of a jam in a printer. <P>SOLUTION: This printer 100 comprises: a plurality of cameras 416a-416k which are arranged at intervals on a paper carrying passage from a cassette to an paper output tray; a printer state detection part 104 which detects a paper jam; an image acquiring part 106 which acquires a plurality of images, taken by each of the plurality of cameras 416a-416k, by making the images correspond to information on the identification of each of the cameras 416a-416k, when the detection part 104 detects the jam; a display processing part 110 which displays the plurality of images acquired by the image acquiring part 106; and an unjamming information acquiring part 108 which acquires one image, selected from among the plurality of images displayed by the display processing part 110, in such a manner that the selected image corresponds to the information on the identification of the camera taking the image, so as to acquire the information on unjamming in a camera-arranged place, on the basis of the information on the identification. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a printer device and a jam clearing system in the printer device.

  2. Description of the Related Art Conventionally, in a printer apparatus or the like having a paper conveyance path, when a jam (paper jam) occurs, a method of detecting a jam occurrence position by a plurality of sensors provided in the apparatus is used. In addition, a jam release method corresponding to a jam occurrence location is displayed on the display unit of the printer device, and the user is allowed to release the jam. However, in such a method, the location where the jam has occurred is specified depending on whether or not the passage of the paper is detected by the sensor, but the location where the jam has occurred is detected between the sensors. In some cases, it was impossible to specify the exact jam occurrence location.

Patent Document 1 discloses a guide rail along a recording sheet conveyance path in an image forming apparatus, a movable unit that moves along the guide rail, a movable unit moving device that moves the movable unit, and the movable unit moving device. And an image forming apparatus configured to move the movable unit in the vicinity of the position where the occurrence of the jam is detected. The movable unit is provided with a CCD camera and a wireless communication unit that wirelessly transmits the acquired image data. The wireless communication unit on the control unit side receives the image data and displays it on the panel of the display operation unit. Furthermore, by operating the display operation unit, the movable unit can be moved and the situation before and after that can be confirmed. Thereby, it is supposed that it is easy to specify the jam occurrence position of the recording sheet to be conveyed.
JP 2004-287310 A

  However, in the method described in Patent Document 1, when the occurrence of a jam is detected by a certain jam sensor, the movable unit is moved to a predetermined position corresponding to the jam sensor so that image data can be obtained therefrom. It has become. For this reason, there is a problem that it takes time to acquire the image data. There is also a problem that image data can be acquired only at a location where the movable unit is attached.

  The present invention has been made in view of these points, and an object thereof is to provide a technique for presenting appropriate release information to a user when a jam occurs in a printer apparatus.

  According to the present invention, a plurality of cameras arranged at intervals in a paper transport path between a cassette for storing paper and a paper discharge tray for discharging the paper, and a paper jam in the paper transport path A state detection unit that detects a paper jam, and an image acquisition unit that acquires a plurality of images captured by the plurality of cameras in association with identification information of each camera when the state detection unit detects a paper jam. And a display processing unit that displays the plurality of images acquired by the image acquisition unit, and the camera that captured the selected image from the plurality of images displayed by the display processing unit. A release information acquisition unit that acquires jam release information at a location where the camera is arranged based on the identification information, and acquired by the release information acquisition unit The printer apparatus is provided, which comprises outputting the serial release information.

  In this way, by causing the user to select an image on which a sheet appears from among a plurality of images, it is possible to accurately identify the jam occurrence location. Next, by outputting the release information corresponding to the jam occurrence location, it is possible to provide the user with appropriate guidance for releasing the jam. The printer device can output the release information acquired by the release information acquisition unit to the display unit of the printer device itself or to the display unit of another terminal connected to the printer device via a network.

  The printer device of the present invention is arranged at intervals in the paper conveyance path, and a plurality of sensors for detecting the passage of the paper and a sensor for acquiring information from the plurality of sensors in association with identification information of each sensor And an information acquisition unit. The number and location of the plurality of cameras can be set as appropriate, but it is preferable that the plurality of cameras be arranged in the vicinity of each of the plurality of sensors, between the plurality of sensors, and at the position of the cover of the main body case. In this way, it is possible to narrow down the jam occurrence location to some extent from the detection result of the sensor, and it is possible to specify the occurrence location of the jam that cannot be accurately specified only by the detection result of the sensor from the image of the camera.

  The printer device according to the present invention may further include a release information storage unit that stores the identification information of each camera and the jam release information at the location where each camera is disposed, in association with each other. The acquisition unit can acquire the release information with reference to the release information storage unit.

  The printer device of the present invention can further include a display unit, and the display processing unit can cause the display unit to display the release information acquired by the release information acquisition unit.

  Thereby, the user can perform processing for canceling the jam while viewing the cancellation information displayed on the display unit.

  In the printer device of the present invention, the display processing unit can cause the display unit to display the image acquired by the image acquisition unit.

  As a result, the location where the jam occurs can be specified by selecting the image on which the sheet is displayed from the images displayed on the display unit by the user.

  The printer apparatus according to the present invention may further include a communication control unit that is connected via a network and transmits / receives data to / from another terminal having a display unit, and the display processing unit includes the display unit of the other terminal. The display unit can display the image acquired by the image acquisition unit, and the release information acquisition unit can accept selection of the one image from the other terminal.

  As a result, even when the printer device does not have a display unit that can display an image, it is possible to select an image on which a sheet is captured from another terminal, and to identify a location where a jam has occurred.

  The printer device according to the present invention is connected to a network and includes a service server having a release information storage unit that stores identification information of each camera and jam release information at a location where the cameras are arranged in association with each other. A communication control unit that transmits / receives data between them can further be included, and the release information acquisition unit can acquire the release information with reference to the release information storage unit of the service server.

  In the printer device of the present invention, a plurality of sensors that are arranged in the paper conveyance path at intervals and detect the passage of the paper, and information from the plurality of sensors are associated with identification information of each sensor. A sensor information acquisition unit to acquire, a correspondence information storage unit that stores the identification information of the camera and the identification information of the sensor in the vicinity of the place where the camera is disposed, and can be further included. The display processing unit narrows down the sensors arranged at a place where there is a high possibility that a jam has occurred based on the detection result of each sensor acquired by the sensor information acquisition unit, and refers to the correspondence information storage unit The camera arranged in the vicinity of the sensor arranged in a place where the jam is likely to occur is specified, and the image associated with the identification information of the camera is preferentially displayed. It can be.

  As a result, for example, when a jam occurs, the location of the jam can be narrowed down to some extent.

According to the present invention, there is provided a jam release system in a printer apparatus including a cassette for storing paper and a paper discharge tray for discharging the paper, wherein the paper is removed from the cassette to the paper discharge path. A plurality of cameras arranged at intervals, a state detection unit for detecting a paper jam in the paper transport path, and the plurality of cameras taking pictures when the state detection unit detects a paper jam. The image acquisition unit that acquires the plurality of images associated with the identification information of each camera, the identification information of each camera, and the jam release information at the location where each camera is disposed are stored in association with each other A release information storage unit, a display processing unit that displays the image acquired by the image acquisition unit, and the selection of one image from the images displayed by the display processing unit. Acquired in association with the identification information of the camera that captured the image, and based on the identification information, the cancellation information acquisition unit that acquires the cancellation information of the jam at the location where the camera is disposed, and the cancellation information acquisition unit A display unit for displaying the release information;
A jam removal system is provided.

  It should be noted that any combination of the above-described constituent elements and a conversion of the expression of the present invention between a method, an apparatus, a system, a recording medium, a computer program, etc. are also effective as an aspect of the present invention.

  According to the present invention, when a jam occurs in the printer device, appropriate release information can be presented to the user.

(First embodiment)
FIG. 1 is a block diagram illustrating a configuration of a printer apparatus according to the present embodiment.
The printer apparatus 100 includes a plurality of cameras 416a to 416k arranged at intervals in a paper conveyance path between a cassette that stores paper and a paper discharge tray that discharges paper, and a paper jam in the paper conveyance path. When the apparatus state detection unit 104 (state detection unit) detects a paper jam and the plurality of images taken by the plurality of cameras 416a to 416k, the cameras 416a to 416k The image acquisition unit 106 acquired in association with the identification information of the image, the display processing unit 110 that displays the plurality of images acquired by the image acquisition unit 106, and one of the plurality of images displayed by the display processing unit 110. The selection of the image is acquired in association with the identification information of the camera that captured the image, and based on the identification information, the jam at the location where the camera is arranged And a release information acquisition unit 108 for acquiring release information. The printer device 100 further includes a display unit 118, an operation unit 120, an instruction receiving unit 114, a release information storage unit 116, a plurality of sensors 414 a to 414 g and 418 a to 418 c, and a sensor information acquisition unit 112. The display processing unit 110 causes the display unit 118 to display the release information acquired by the release information acquisition unit 108.

  In FIG. 1, the configuration of portions not related to the essence of the present invention is omitted, and for example, a print processing unit or the like that is a configuration of a general printer device is not illustrated. In the figure, each constituent element enclosed by 102 indicates a functional unit block, not a hardware unit configuration.

FIG. 2 is a side sectional view showing an example of the configuration of the printer apparatus 100.
In addition to the configuration shown in FIG. 1, the printer apparatus 100 includes a main body case 400, cassettes 402 a to 402 c that store paper, a paper discharge tray 412 that discharges paper, and cassettes 402 a to 402 c to a paper discharge tray 412. A plurality of paper feed rollers 404, a developing roller 406, a photosensitive drum 408, and a transfer roller 410 are further included in the paper conveyance path therebetween. A plurality of sensors 414a to 414g and a plurality of cameras 416a to 416k are arranged at intervals in the paper conveyance path. The number and location of the plurality of cameras can be set as appropriate, but it is preferable that the plurality of cameras be arranged in the vicinity of each of the plurality of sensors, between the plurality of sensors, and at the position of the cover of the body case 400. In the present embodiment, sensors 418a to 418c are provided in the respective cassettes 402a to 402c.

  Returning to FIG. 1, the operation unit 120 is, for example, an operation button, a switch, a lever, a keyboard, a touch panel, or the like. The instruction receiving unit 114 receives various instructions from the user input via the operation unit 120.

  The sensor information acquisition unit 112 uses, as identification information for each sensor, information regarding whether or not a sheet has passed from the plurality of sensors 414a to 414g and the plurality of sensors 418a to 418c. Acquire it in association. As a result, for example, when a jam occurs, the location of the jam can be narrowed down to some extent. For example, in the example shown in FIG. 2, when the paper stored in the cassette 402c is conveyed toward the paper discharge tray 412, the passage of the paper is detected by the sensor 414c, and the passage of the paper is detected by the sensor 414e. If not, it can be determined that a jam has occurred in the paper conveyance path between the sensor 414c and the sensor 414e.

  Returning to FIG. 1, the release information storage unit 116 stores the identification information of each camera 416a to 416k in association with the release information of the jam at the location where each camera 416a to 416k is arranged. Further, in the present embodiment, the release information storage unit 116 stores the identification information of each camera 416a to 416k and the identification information of the sensor in the vicinity of the place where each camera 416a to 416k is arranged.

FIG. 3 is a diagram illustrating an internal configuration of the release information storage unit 116.
The cancellation information storage unit 116 includes a camera ID column, a cancellation information column, and a sensor ID column.
For example, the camera with the camera ID “1” is associated with the release information “data1”. That is, the camera with the camera ID “1” is arranged in the vicinity of the sensor with the sensor ID “1”. The camera with the camera ID “2” is associated with the release information “data2”. That is, the camera with the camera ID “2” is disposed between the sensor with the sensor ID “1” and the sensor with the sensor ID “2”.

  Returning to FIG. 1, the display unit 118 is a monitor such as an LCD. In the present embodiment, display unit 118 displays images taken by a plurality of cameras 416a to 416k, release information stored in release information storage unit 116, and the like.

  When the apparatus state detection unit 104 detects a jam, the image acquisition unit 106 causes the plurality of cameras 416a to 416k to capture images. The image acquisition unit 106 acquires images captured by the plurality of cameras 416a to 416k in association with identification information of each camera. Subsequently, the image acquisition unit 106 sends a plurality of images to the display processing unit 110 in association with the identification information of each camera. The display processing unit 110 displays these images on the display unit 118. When images taken by the plurality of cameras 416a to 416k cannot be displayed on the display unit 118 at a time, only the displayable images are displayed, and other images are sequentially displayed on the display unit by scrolling the operation unit 120. 118 can be displayed.

  In the present embodiment, the display processing unit 110 can acquire, from the sensor information acquisition unit 112, sensor identification information near a place where a jam is likely to occur. Based on the sensor identification information acquired from the sensor information acquisition unit 112, the display processing unit 110 can acquire the identification information of the camera near the sensor by referring to the release information storage unit 116. The display processing unit 110 can cause the display unit 118 to preferentially display an image near a location where a jam is likely to occur based on the camera identification information.

  For example, in the case of the example illustrated in FIG. 3, when the sensor information acquisition unit 112 determines that a jam has occurred between the sensor with the sensor ID “1” and the sensor with the sensor ID “2”, the display processing unit 110 obtains the camera ID “2” and the camera ID “3” associated with the sensor ID “1-2” with reference to the release information storage unit 116. The display processing unit 110 can cause the display unit 118 to preferentially display images associated with the camera ID “2” and the camera ID “3”.

  In addition, the display processing unit 110 causes the display unit 118 to display a message such as “Please select an image on which paper is displayed” together with the image. As a result, the user of the printer apparatus 100 is made to select an image in which paper is reflected. In another example, the message is not displayed on the display unit 118, but can be notified to the user, for example, by voice guidance.

  When the user selects an image via the operation unit 120, the instruction receiving unit 114 receives the instruction in association with image identification information (camera identification information). The cancellation information acquisition unit 108 receives the notification of the identification information of the selected image from the instruction reception unit 114, and reads the corresponding cancellation information with reference to the cancellation information storage unit 116. Next, the release information acquisition unit 108 sends the read release information to the display processing unit 110. The display processing unit 110 displays the release information on the display unit 118. It should be noted that the device state detection unit 104 can detect the state of the printer device 100 while the user is performing the process of releasing the jam of the printer device 100 according to the release information displayed on the display unit 118. The release information acquisition unit 108 can receive a notification of the state of the printer apparatus 100 from the device state detection unit 104 and select appropriate release information from the release information storage unit 116 accordingly.

  As a result of the above processing, when a jam occurs in the printer apparatus 100, an image in which paper is reflected is selected from the images photographed by the plurality of cameras 416a to 416k provided in the paper conveyance path of the printer apparatus 100. By making the selection, it is possible to accurately grasp the place where the jam occurs. Next, by displaying the release information corresponding to the jam occurrence location, it is possible to provide the user with appropriate guidance for releasing the jam.

FIG. 4 is a flowchart showing a processing procedure of the printer apparatus 100 according to the present embodiment.
Until the jam occurs, the normal operation of the printer apparatus 100 is performed. When a jam occurs (YES in S100), the image acquisition unit 106 instructs the plurality of cameras 416a to 416k to cause them to take images. The image acquisition unit 106 acquires images captured by the plurality of cameras 416a to 416k in association with the identification information of each camera (S102).

  Subsequently, the display processing unit 110 displays the image acquired by the image acquisition unit 106 on the display unit 118 (S104). At this time, the display processing unit 110 preferentially causes the display unit 118 to display an image in the vicinity of a place where a jam is likely to occur based on the detection result of the sensor acquired from the sensor information acquisition unit 112. The image can be highlighted.

  Subsequently, when the user selects any of the images displayed on the display unit 118 (YES in S106), the instruction receiving unit 114 receives the user instruction and notifies the cancellation information acquiring unit 108. The release information acquisition unit 108 reads the corresponding release information from the release information storage unit 116 (S108). The release information acquisition unit 108 sends the read release information to the display processing unit 110, and the display processing unit 110 causes the release information acquisition unit 108 to display the release information (S110).

  The device state detection unit 104 determines whether or not the jam is released (S112). When the jam is released (YES in S112), the process is terminated and the normal operation is resumed. On the other hand, if the jam is not released in step S112 (NO in S112), the process returns to step S102 and the same process is repeated. On the other hand, if no image is selected within the predetermined time in step S106 (NO in S106), the apparatus state detection unit 104 determines whether or not the jam is released (S114), and if the jam is released (S114). YES), the process ends and the normal operation is resumed. If the jam is not canceled in step S114 (NO in S114), it is determined whether or not there is an instruction to display another image from the user (S116). If there is an instruction to display another image (YES in S116), step Returning to S102, the display processing unit 110 causes the display unit 118 to display another image. This process is performed when the display unit 118 is small and all images acquired by the image acquisition unit 106 cannot be displayed at once. If there is no instruction to display another image in step S116 (NO in S116), the process returns to step S106 and the same processing is repeated.

  As described above, according to the printer apparatus 100 in the present embodiment, the user can select the image on which the sheet is captured from among a plurality of images, thereby accurately identifying the jam occurrence location. Next, by outputting the release information corresponding to the jam occurrence location, it is possible to provide the user with appropriate guidance for releasing the jam.

(Second Embodiment)
The jam removal system including the printer device 100 according to the present embodiment has no display unit, or even if the printer device 100 does not have a function of displaying an image taken by the camera and release information. In addition, by displaying these pieces of information on the display unit of another terminal arranged near the printer device 100, the same processing as described in the first embodiment can be performed.

FIG. 5 is a block diagram illustrating a configuration of a jam removal system including the printer device according to the present embodiment.
The printer device 100 is different from the printer device 100 in the first embodiment in that it includes a communication control unit 150. The communication control unit 150 transmits / receives data to / from a terminal such as the user terminal 200 via the network 300. Here, the network 300 may be a LAN, for example.

  The user terminal 200 can be a personal computer, for example. The user terminal 200 includes a communication control unit 202, a display processing unit 204, a display unit 206, and an instruction receiving unit 208. The instruction receiving unit 208 receives an instruction from the user of the user terminal 200. The display unit 206 can be a display such as an LCD. The display processing unit 204 performs processing for displaying various types of information on the display unit 206. The communication control unit 202 transmits and receives data to and from the printer device 100 and the like via the network 300. The user terminal 200 is installed in the vicinity of the printer apparatus 100. When a jam occurs in the printer apparatus 100, an image or release information is displayed on the display unit 206 so that the user can use the printer 200 as a reference. A process of canceling the jam of the apparatus 100 can be performed.

  In the present embodiment, the display processing unit 110 of the printer apparatus 100 causes the display unit 206 of the user terminal 200 to display images taken by the plurality of cameras 416a to 416k and release information stored in the release information storage unit 116. Process.

  When a jam occurs in the printer apparatus 100 and the image acquisition unit 106 acquires a plurality of images from the plurality of cameras 416a to 416k, the display processing unit 110 associates these images with the identification information of each camera, and performs communication control. To the unit 150. At this time, if there is an image to be preferentially displayed, that information is also added and sent to the communication control unit 150. The communication control unit 150 transmits these images and accompanying information to the communication control unit 202 of the user terminal 200 via the network 300. The communication control unit 202 sends out these images and accompanying information to the display processing unit 204, and the display processing unit 204 causes the display unit 206 to display these images.

  Next, the instruction receiving unit 208 receives a selection of an image on which paper is shown from the user of the user terminal 200 based on the image displayed on the display unit 206. The instruction receiving unit 208 sends the identification information of the selected image to the communication control unit 202. The communication control unit 202 transmits the identification information of the selected image to the printer device 100. In the printer device 100, the release information acquisition unit 108 acquires the identification information of the image selected by the user of the user terminal 200 via the communication control unit 150, and based on the acquired information, the corresponding release information from the release information storage unit 116. Is read. Next, the communication control unit 150 sends the release information to the display processing unit 110.

  The display processing unit 110 transmits the release information to the user terminal 200 via the communication control unit 150. In the user terminal 200, the release information is displayed on the display unit 206. The user of the user terminal 200 can perform a work of clearing a jam by operating a necessary portion of the printer apparatus 100 based on the release information displayed on the display unit 206.

FIG. 6 is a flowchart illustrating a processing procedure of the printer apparatus 100 according to the present embodiment.
When a jam occurs (YES in S200), the image acquisition unit 106 instructs the plurality of cameras 416a to 416k to cause them to take images. The image acquisition unit 106 acquires images captured by the plurality of cameras 416a to 416k in association with the identification information of each camera (S202). The processing so far is the same as that of the first embodiment.

  Here, the user of the user terminal 200 makes a browsing request to the printer device 100 from the instruction receiving unit 208 of the user terminal 200. In the printer apparatus 100, when there is a browsing request from the user terminal 200 (YES in S204), the display processing unit 110 transmits the image acquired by the image acquisition unit 106 to the user terminal 200 in association with the identification information (S206). ).

  As a result, an image is displayed on the display unit 206. When the user of the user terminal 200 selects one of the images using the operation unit of the user terminal 200, the instruction receiving unit 208 receives the selection together with the image identification information. The communication control unit 202 transmits image identification information to the printer apparatus 100. When the printer apparatus 100 receives the image identification information from the user terminal 200, it determines that an image has been selected (YES in S208), and the release information acquisition unit 108 acquires the corresponding release information from the release information storage unit 116. To do. Next, the release information acquisition unit 108 transmits the acquired release information to the user terminal 200 (S210).

  Thereby, the release information can be displayed on the display unit 206 in the user terminal 200.

  Although not shown in FIG. 5, the printer device 100 can include a display unit, an operation unit, and an instruction receiving unit, similar to the printer device 100 in the first embodiment. As another example, only the images acquired by the plurality of cameras 416 a to 416 k are displayed on the display unit 206 of the user terminal 200, and the release information acquired by the release information acquisition unit 108 is displayed on the display unit of the printer apparatus 100. It can also be.

  Also by the printer device 100 in the present embodiment, the same effect as the printer device 100 in the first embodiment can be obtained. Even if the printer apparatus 100 does not have a function of displaying an image captured by the camera, the image is displayed on the display unit 206 of the user terminal 200 connected to the printer apparatus 100 via the network 300. Therefore, it is possible to easily identify the location where the jam occurs.

(Third embodiment)
FIG. 7 is a block diagram illustrating a configuration of the printer apparatus 100 according to the present embodiment.
In the present embodiment, the printer device 100 is different from the printer device 100 in the first embodiment in that it does not have the release information storage unit 116 and includes a communication control unit 150. The communication control unit 150 is connected to the service server 350 via the network 302. The service server 350 can be, for example, a server provided by a sales service provider of the printer apparatus 100, and has a storage unit that stores release information of various printer apparatuses. The network 302 is, for example, the Internet.

  In the present embodiment, the release information acquisition unit 108 of the printer apparatus 100 can acquire necessary release information from the service server 350. In the present embodiment, the printer apparatus 100 includes a correspondence information storage unit 122 that associates and stores camera identification information and sensor identification information in the vicinity of the location where the camera is disposed. it can. Thereby, in the same manner as described in the first and second embodiments, the display processing unit 110 performs an operation based on information acquired by the sensor information acquisition unit 112 from images acquired by a plurality of cameras. An image to be displayed with priority can be selected.

  Also in the present embodiment, the processing procedure of the printer apparatus 100 is the same as that described with reference to FIG. 4 in the first embodiment except for the specific processing procedure of step S108. Hereinafter, the processing procedure of step S108 will be described with reference to FIG. In step S <b> 108, the release information acquisition unit 108 transmits camera identification information and printer model 100 model information to the service server 350 via the communication control unit 150. In the service server 350, necessary release information is specified by the model information of the printer apparatus 100 and the camera identification information. The communication control unit 150 acquires necessary release information from the service server 350 and sends it to the release information acquisition unit 108. Thereby, the cancellation information acquisition unit 108 acquires the cancellation information.

  In this way, even if the printer apparatus 100 does not have the release information storage unit 116, the release information can be acquired.

  Although FIG. 7 shows a configuration in which the printer apparatus 100 does not have a release information storage unit, the printer apparatus 100 may have a configuration having a release information storage unit that stores simple release information. Even in this case, if the release information storage unit does not include release information associated with the camera identification information, necessary release information can be acquired from the service server 350.

  Also by the printer device 100 in the present embodiment, the same effects as those of the printer device 100 in the first embodiment and the second embodiment can be obtained.

  The present invention has been described based on the embodiments. The embodiments are exemplifications, and it will be understood by those skilled in the art that various modifications can be made to combinations of the respective constituent elements and processing processes, and such modifications are within the scope of the present invention. .

  The printer apparatus described in the above embodiment can be a facsimile, a copy, a scanner, or a network multifunction machine in which these functions are integrated.

  In addition, the printer device 100 may include all the components of the printer device 100 described in the first to third embodiments. For example, as described in the first embodiment, even when an image can be displayed on the display unit 118 of the printer apparatus 100, the display unit of the user terminal 200 as described in the second embodiment. An image and release information can be displayed in 206. In this case, the display processing unit 110 can determine to which of the display unit 118 and the display unit 206 the image or the release information is to be output according to a user instruction.

  Further, some or all of the plurality of cameras may be configured to be movable in the vicinity of the place where the cameras are arranged. For example, the camera is provided so as to be rotatable, and images in a plurality of directions can be acquired or movable within a predetermined range. In this way, it is possible to more reliably detect a jam occurrence location. In addition, since the camera moves only in the vicinity of the place where it is placed, the jam release process is performed on the user using the release information stored in the release information storage unit 116 as described in the embodiment. Can be done.

1 is a block diagram illustrating a configuration of a printer device according to an embodiment of the present invention. 2 is a side cross-sectional view illustrating an example of a configuration of a printer apparatus. It is a figure which shows the internal structure of a cancellation | release information storage part. 6 is a flowchart illustrating a processing procedure of the printer apparatus according to the present embodiment. 1 is a block diagram illustrating a configuration of a printer device according to an embodiment of the present invention. 6 is a flowchart illustrating a processing procedure of the printer apparatus according to the present embodiment. 1 is a block diagram illustrating a configuration of a printer device according to an embodiment of the present invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 Printer apparatus 104 Apparatus state detection part 106 Image acquisition part 108 Release information acquisition part 110 Display processing part 112 Sensor information acquisition part 114 Instruction reception part 116 Release information storage part 118 Display part 120 Operation part 122 Corresponding information storage part 140 Sensor 200 User Terminal 202 Communication control unit 204 Display processing unit 206 Display unit 208 Instruction reception unit 300 Network 400 Main body cases 402a to 402c Cassette 404 Paper feed roller 406 Development roller 408 Photosensitive drum 410 Transfer roller 412 Paper discharge trays 414a to 414g Sensors 416a to 416k Camera 418a to 418c sensor 416a to 416n camera

Claims (8)

A plurality of cameras arranged at intervals in a paper transport path between a cassette for storing paper and a paper discharge tray for discharging the paper;
A state detection unit for detecting a paper jam in the paper transport path;
An image acquisition unit that acquires a plurality of images captured by the plurality of cameras in association with identification information of the cameras when the state detection unit detects a paper jam;
A display processing unit for displaying the plurality of images acquired by the image acquisition unit;
A selection of one image is acquired from the plurality of images displayed by the display processing unit in association with identification information of the camera that captured the image, and the camera is arranged based on the identification information. A release information acquisition unit for acquiring the release information of the jam at the spot,
Including
A printer apparatus that outputs the release information acquired by the release information acquisition unit. The printer apparatus according to claim 1,
Further including a release information storage unit that stores the identification information of each camera and the release information of the jam at the location where each of the cameras is disposed, in association with each other,
The release information acquisition unit acquires the release information with reference to the release information storage unit. The printer apparatus according to claim 1 or 2,
A display unit;
The printer device, wherein the display processing unit causes the display unit to display the release information acquired by the release information acquisition unit. The printer apparatus according to claim 3.
The printer device, wherein the display processing unit causes the display unit to display an image acquired by the image acquisition unit. The printer device according to any one of claims 1 to 3,
A communication control unit configured to transmit and receive data to and from other terminals connected to the network and having a display unit;
The display processing unit displays the image acquired by the image acquisition unit on the display unit of the other terminal,
The printer information device, wherein the release information acquisition unit receives selection of the one image from the other terminal. The printer apparatus according to claim 1,
Data is transmitted / received to / from a service server that is connected via a network and has a release information storage unit that stores the identification information of each camera in association with the release information of jam at the location where each camera is placed. A communication control unit;
The printer information device, wherein the release information acquisition unit acquires the release information with reference to the release information storage unit of the service server. The printer apparatus according to claim 1,
A plurality of sensors arranged on the paper conveyance path at intervals, and detecting the passage of the paper;
A sensor information acquisition unit that acquires information from the plurality of sensors in association with identification information of each sensor;
A correspondence information storage unit that associates and stores the identification information of the camera and the identification information of the sensor near the location where the camera is disposed;
Further including
The display processing unit narrows down the sensors arranged at a place where there is a high possibility that a jam has occurred based on the detection result of each sensor acquired by the sensor information acquisition unit, and refers to the correspondence information storage unit. Identifying the camera disposed in the vicinity of the sensor disposed at a location where the jam is likely to occur, and preferentially displaying the image associated with the identification information of the camera. A printer device. A jam removal system in a printer device including a cassette for storing paper and a paper discharge tray for discharging the paper,
A plurality of cameras arranged at intervals in a paper conveyance path from the cassette to the paper discharge tray;
A state detection unit for detecting a paper jam in the paper transport path;
An image acquisition unit that acquires a plurality of images captured by the plurality of cameras in association with identification information of the cameras when the state detection unit detects a paper jam;
A release information storage unit that stores the identification information of each of the cameras and the release information of the jam at the location where each of the cameras is disposed;
A display processing unit for displaying the image acquired by the image acquisition unit;
A location where the camera is arranged based on the identification information obtained by associating the selection of one image from the images displayed by the display processing unit with the identification information of the camera that captured the image. A release information acquisition unit for acquiring the release information of jam in
A display unit for displaying the release information acquired by the release information acquisition unit;
A jam removal system.

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