JP2006301943A - Operation service management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an operation service management system that can quickly acquire information on employees' use of transportation by means of cards enabling the collection and processing of much information. <P>SOLUTION: The operation service management system comprises: an operation processing apparatus 10 comprising card processing devices 2 and 3 for subtracting a fare used by a passenger from a card 30 storing monetary value allowing the use of transportation, and operation result storage means 6 and 50; and a management terminal device, and has an employee card 40 readable by the card processing devices 2 and 3 and having employee identification information written. The operation processing apparatus 10 distinguishes fare data used by passengers from fare data used by employees, and for the employee's use, stores the fare information and the employee's use information in the operation result storage means 6 and 50 according to the employee card 40. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an operation work management apparatus for a railway or bus company to manage and process information related to operation work including not only passengers but also crew members using a storage medium using an IC card or the like.

  With the spread of magnetic cards and IC cards, various information can be collected or processed. And even in the company's own buses and railway companies, these information systems can be used to quickly process passenger fares and sales data, and provide a wide range of services by managing customer information. It has become like this. In addition, it has become possible to manage not only passenger customer management and fare processing, but also crew operations and work assignments.

  For example, a crew card owned by a crew member is assigned bus duty assignments, bus stop data, and fare data by reading the information written on the crew card with a card processor mounted on the bus. The information is stored in a storage device mounted on the bus. Based on the stored data, preparation before operation such as setting of destination display is performed.

  Also, during operation, fare data obtained by deducting fare from cards owned by passengers, passenger usage data, etc. are stored in the crew card, and after completion of the operation, the crew card is stored at the terminal installed at the sales office. Storage processing is performed, and it is useful for subsequent operation management and management information of the bus company (for example, Patent Document 1).

  By the way, in the case of employees of buses and railroad companies, there are companies that can use railroads and buses free of charge for reasons such as employee benefits or alternatives to transportation expenses. On the other hand, the fees used to replace employee benefits and transportation expenses are expected to be quite large when converted to the amount that can be originally obtained. Therefore, it is fully conceivable that grasping the current situation can be useful as management information such as reviewing management guidelines for the future and fees for these employees.

Japanese Patent Laid-Open No. 10-208096

However, in these conventional operation work management apparatuses, when an employee gets on without charge, the processing is performed without paying money by presenting a dedicated card to the crew and visually. For this reason, when trying to record information on non-rental rides, it was not possible to obtain information on fares when employees used buses due to reasons such as complicated handling of crew members.
Accordingly, the present invention aims to provide an operation work management apparatus that can quickly obtain information when an employee uses his / her own transportation system, using a storage medium such as a card that can collect and process a large amount of information. To do.

  In order to solve the above-mentioned problem, the operation work management device (1) according to claim 1 performs a settlement process for a fare used by a passenger from a storage medium (30) storing a valuable value enabling the use of transportation means. In the operation work management apparatus (1) provided with the storage medium processing device (10), the storage medium processing device (10) is an employee storage medium (40) in which information (42) for identifying the employee is written. ) And (2, 3, S1), the discriminating means (S3) for discriminating whether the information inputted from the reading means is passenger information or employee information, When it is determined by the determination means (S3) that the employee is information, the operation result storage stores information (42, 57) indicating that the employee has used together with information (54, 56, 58, 105) on the fare. Means (6 0) and, characterized by comprising a.

  The operation work management device (1) according to claim 2 provides information (47, 48) on whether or not a crew member operates to the employee storage medium (40) and at the same time works in the work management database (80). A work management device (21) for storing and processing the situation as work history is provided.

  The operation work management device (1) according to claim 3 is characterized in that it includes an operation terminal device (25) that performs a tabulation process based on data collected from the operation result storage means (6, 50).

  The operation work management device according to claim 1 identifies whether the fare data used by the passenger or the fare data used by the employee, and if used by the employee, the operation record storage means based on the employee storage medium In addition, since information indicating that the employee has used is stored together with information related to the fare, data on the fare used by the employee can be automatically collected, and processing can be quickly performed without bothering the crew.

  In addition to the effect of claim 1, the operation management device according to claim 2 provides information on whether or not the crew is operating on the employee storage medium, and at the same time stores the work status as a work history in the work management database. When a crew member goes to work, both the storage processing of information at work as information related to work and the writing storage processing as information related to operation work can be performed at once. Since it can process simultaneously, it leads to expeditious processing of these information.

  In addition to the effects of claim 1 or claim 2, the operation work management apparatus according to claim 3 includes an operation terminal device that performs aggregation processing based on data collected from the operation record storage means. Processing is possible, and based on the obtained data, the bus company can use it as information necessary for management.

Based on FIG. 1 thru | or FIG. 2, the system configuration | structure of the operation work management apparatus 1 is demonstrated.
The operation work management apparatus 1 is composed of an operation processing apparatus 10 and a comprehensive management system apparatus 20, and the operation processing apparatus 10 shown in FIG. 1 shows an example of a system configuration mounted on a bus. A comprehensive management system device 20 shown in FIG. 2 is an example of a system configuration that is installed at a business office or a head office of a bus service company.

Hereinafter, the operation processing apparatus 10 used for bus operation will be described with reference to FIG.
When the passenger gets in from the bus stop, the operation processing device 10 stores and processes the information on the contactless IC card (magnetic card or the like) 30 on which valuable value information is written, and when the passenger gets off. The unloading side card processing device 2 is configured with the unloading side card processing device 3 that performs the fare adjustment process based on the data of the non-contact IC card 30 presented by the boarding side card processing device 2.

  The boarding card processing device 2 is provided with a boarding processing unit 4 connected to a card reader / writer 11a that can read and write to a non-contact IC card (magnetic card or the like) 30. The boarding side processing unit 4 is connected to the storage unit 6 of the getting-off side card processing device 3.

The getting-off card processing device 3 includes a card reader / writer 11b that can read and write a card, a liquid crystal monitor 8 that displays the result of the fare processing, and an getting-off processing unit 5. The getting-off processing unit 5 has a built-in CPU for operating the liquid crystal monitor 9, the card reader / writer 11b, and the like, and also includes a storage unit 6 and a calendar function unit 7 connected to the CPU by a bus. The calendar function unit 7 has a calendar function of year, month, and date / time by a built-in clock.
The dismounting side processing unit 5 has a structure that can be connected to the memory card 50 so that data stored in the memory card 50 and data in the storage unit 6 can be exchanged.

Hereinafter, the integrated management system apparatus 20 shown in FIG. 2 will be described.
The integrated management system device 20 includes an in-house server 60 for integrated management of data, a work management device 21 connected to the in-house server 60, an operation management device 23, and an operation terminal 25.
The work management device 21 is connected to a card reader / writer 11c that can read and write to the employee card 40, and the work management device 21 is provided with a work management processing unit 22 that processes the read data.

  The operation management device 23 is provided with an operation management device processing unit 24 that can be connected to the memory card 50 so that data can be exchanged with the operation processing device 10 using the memory card 50 as a medium.

The in-house server 60 stores a database composed of a work management database 80, an operation management database 100, a fare management database 120, and a customer management database 140. All data is linked between databases.
The management terminal 25 is connected so as to be able to access data stored in all databases (80, 100, 120, 140), and has a function capable of form output, display processing, and data processing. .

  As shown in FIG. 3, the work management database 80 stores data managed for each ID described in the employee card 40, and for each date, the work history data 83 (attendance time, Data such as system data 103, boarding place data 54, getting-off place data 56, fare section code data 105, individual sales data 58, and the like are stored as non-rental boarding history data 81. Yes.

  As shown in FIG. 4, in the operation management database 100, ID data 42, name data 43, system data 103, and operations that are the same as the ID described on the employee card 40 are stored so that the employee who performed the operation can be known. The date data 108 indicating the date of departure, the first departure time data 109 indicating the first departure time, the return time data 110 indicating the return time, the operation code data 107, and the like are stored. In addition, as basic data for making an operation plan, system data 103 indicating a bus route number, stop code data 104 indicating a stop by a code, an operation code indicating an operation distinguished by a system and every departure time by a code Data of data 107 is stored.

The fare management database 120 stores data related to fare for calculating the fare of the fare section data 105, which is basic data for calculating the fare for all sections.
The customer management database 140 stores data such as name, address, age, date of birth, and usage period as information for the customer.

The employee card 40 is composed of a non-contact IC card, and is composed of a storage medium that can read and write data.
The contents of data stored in the employee card 40 will be described with reference to FIG. 5. The data storage area stored in the employee card 40 includes a basic data storage area 44, a work data storage area 45, and operation data storage. A region 46 is provided. In the basic data storage area 44, ID data 42 (employee code), name data 43, and data for identifying and proving a person (such as a fingerprint and retina) as card security are stored as employee-specific data. Data such as recognition data is stored.

  In the work data storage area 45, work days, work hours, work hours, and the like are stored as data. The operation data storage area 46 stores operation flag data 47 written by determining whether or not it is an operation day by the work management device 22 and operation date data 48 indicating a date when it is an operation day.

The memory cartridge 50 is a portable storage medium and includes a flash memory or the like that can read and write data.
As shown in FIG. 6, the memory cartridge 50 includes an operation basic data storage area 51 for storing basic data necessary for operation processing by the operation processing device 10 as storage data, and a fare basic data storage area. 52 and a sales data storage area 53 for storing data processed during operation.

Based on FIG. 7, basic operation data 101 is shown as an example of data stored in the basic operation data storage area 51. The basic operation data 101 includes system data 103 indicating the bus route number, stop code data 104 indicating the stop with a code, fare section code data 105 indicating the fare section with a code, and an operation distinguished for each system and each departure time. The operation code data 107 shown in FIG.
Although not shown here, the fare basic data storage area 52 stores a conversion table for calculating a fare based on the fare section code data 105.

  Based on FIG. 8, sales data 59 is shown as an example of data stored in the sales data storage area 53. The sales data 59 includes the system data 103, the boarding place data 54 identified from the stop code 104 when the passenger gets on, the ID number 42 of the card, and the unique body indicating the data as an individual body number owned by the numbered ticket Number data 55, getting-off area data 56 identified from the stop code 104 when the passenger gets off, no-ride boarding so-called employee-free flag data 57 indicating whether it is used free of charge, fare as fare-related data The fare calculated based on the section code data 105 and the fare section code data 105 is shown, and individual sales data 58 as data related to the fare is shown.

(Employee card processing and operation processing at work)
Next, when the employee card process and the operation process at the time of attendance are shown, the crew member replaces the employee card 40 with the time card and uses the ID data 42 and the name data 43 from the basic data storage area 44 stored in the employee card 40. The person recognition data (such as personal identification number data and fingerprint collation data) is read from the card reader / writer 11c of the work management apparatus 21 to be processed by the work management processing unit 22 and stored in the work management database 80 of the in-house server 60. The data 42, the name data 43, the work day and the working time are stored as a part of the data of the work history data 83 shown in FIG.

  At the same time, in the employee card 40, the work data storage area 45 and the operation data storage area 46 have work days, work hours, operation flag data 47, and operation day data 48 as operation days determined by the work management device 21. Stored as data. As information on whether or not the crew operates, the operation flag data 47 or the operation date data 48 may be mentioned.

  Furthermore, since the crew members operate according to an operation plan prepared in advance based on the operation management database 100, the operation management database 100, the fare management database 120, and the customer management database 140 are used to The memory cartridge 50 in which data necessary for operation is extracted and stored is handed to the crew. Then, the crew prepares the operation by storing the data stored in the memory card ridge 50 in the bus operation processing device 10.

(Employee card processing and operation processing during operation)
Next, card processing during operation will be described based on the flowcharts of FIGS. 10 to 13.

The flowchart shown in FIG. 10 shows card processing when the employee card 40 or the non-contact IC card 30 is read.
The crew member reads the above-described employee card 40 into one of the card reader / writers 11a and 11b in the operation processing apparatus 10 (S1), and determines whether or not he is an employee (S3). In this case, the determination is based on the number of digits of the ID number. If the ID data 42 is in the 1000s, it is determined that the employee is an employee, and the other digit numbers are determined to be passengers.

If it is not an employee, that is, if it is a passenger (NO in S3), the process proceeds to the process of collecting the fare and proceeds to the process of collecting the fare (S10), and the normal fare is settled and processed by the ID card number or money Information, boarding place, alighting place, fare section, sales, etc. are stored in the storage unit 6 as sales data 59.
If it is an employee (YES in S3), it is determined whether or not the operation flag data 47 has a flag, that is, whether or not the operation flag data 47 is 1 (S5). If the data is 0, the operation processing device 1 determines that the vehicle is not rented (NO in S5), and proceeds to the rentless processing (S20) described later.

  On the other hand, if there is an operation flag (if the data is 1) (YES in S5), the date of the operation date data 48 of the employee card 40 is read (S7), and the date of the calendar function unit 7 of the operation processing device 10 is read. If the date of the operation date data 48 matches the date of the calendar function unit 7 (YES in S9), the operation process is shifted to (S30), the date of the operation date data 48 and the calendar function If the date of the section 7 does not match (NO in S9), the process proceeds to a no-pay process described later (S20).

  Next, the operation process (S30) shown in FIG. 11 will be described. The operation process (S30) is a process operated at the start and end of the operation, and whether or not the ID data 42 of the employee card 40 matches. Is discriminated (S31). When it matches with the ID data 42 of the employee card 40 already stored in the operation processing device 10 (YES in S31), that is, when the operation is terminated, the crew member reinserts the employee card 40 in either of the card reader / writers 10a and 10b. If it is read, it is determined that there is an intention to end the service (YES in S31).

Then, if the operation is to be ended, the end of the operation is selected by operating a button or the like provided in the operation processing device 10 (YES in S35), and the end time together with the sales data 59 stored in the storage unit 6 is selected. The data is stored in the sales data storage area 53 in the memory card 50, and the ID data 42 is also stored in a memory area (not shown) in the memory card 50 (S36). And all the data memorize | stored in the memory | storage part 6 are all memorize | stored in the memory cartridge 50, all the data of the memory | storage part 6 are cleared, and operation | movement is complete | finished (S37).
On the other hand, if the operation is incorrect, the operation is canceled by an operation of a button or the like provided in the operation processing device 10 (NO in S35), and the processing returns to the card processing.

  Moreover, it is a case where it does not correspond with ID data 42 of the employee card 40 memorize | stored in the operation processing apparatus 10 (NO of S31), ie, a case where an operation is started, and if an error process (S40) mentioned later passes, operation will be carried out. The ID data 42 of the employee card 40 is set as the person who performed (S33), and the ID data 42 of the employee card 40 is stored in the storage unit 6 of the operation processing apparatus 10 (S34).

  Next, the non-paying process (S20) will be described with reference to FIG. First, it is determined whether or not it is a boarding time (S21). If it is a boarding time (YES in S21), the process proceeds to an error process (S40). If the error process is passed, the ID data 42 of the employee card 40 is stored in the storage unit 6 of the operation processing device 10 (S23), and at the same time, the stop code 104 of the boarding place is stored as the boarding place data 54 (S24). ).

  On the other hand, when getting off (NO in S21), the ID data 42 of the employee card 40 stored in the storage unit 6 of the operation processing device 10 is searched (S25), and the stop code 104 of the getting-off location is stored as the getting-off location data 56. The fare section data 105 is calculated from the fare section code and stored in the storage unit 6 (S27). Then, the operation processing device 10 assigns no-ride boarding flag data (data 1) 57 as information indicating that it is no-ride boarding and stores it in the storage unit 6 (S28), and ends the no-payment processing (S20). .

  Next, error processing (S40) will be described with reference to FIG. In the error process (S40), it is determined whether or not there is matching data in the data of the ID data 42 and the negative list of the employee card 40 that has been read (S41). If the ID data 42 of the read employee card 40 matches the negative list (YES in S41), the error code stored in the storage unit 6 of the operation processing device 10 is referred to as shown in FIG. The error message is displayed on the display unit 9 of the liquid crystal monitor 8 of the operation processing apparatus 10 to alert the crew (S42).

  On the other hand, if the ID data 42 of the read employee card 40 and the negative list do not match (NO in S41), it is determined that the employee card 40 is a normal card and the process proceeds to each process.

Here, the negative list indicates card information that is prohibited from being used. For example, card numbers that are restricted for use due to loss or card numbers that cannot be used due to the expiration of the expiration date. It is a list of data that collected data such as.
The negative list is written as information in the memory cartridge 50 and is stored as data in the storage unit 6 at the start of operation.

(Traffic processing and employee card processing when leaving work)
When all the operation processes are completed and work is completed, the work management processing unit 22 is caused to read data from the basic data storage area 44 stored in the employee card 40 by the card reader / writer 11c of the work management apparatus 21. In the work management database 80 of the in-house server 60, the ID data 42, the name data 43, the working hours, etc. are stored as part of the work management data 83 shown in FIG. At the same time, the operation flag data 47 of the employee card 40 is rewritten, indicating that the data is 0, that is, the person is not operating.

  In addition, the crew member reads the stored contents stored in the memory card ridge 50 by the operation management device 23, and stores the sales data 59 at the time of operation, the card ID (employee code) 42 which becomes the operator who operated the in-house server, and the like. The data is stored in each database (80, 100, 120, 140) in 60, and the operation work is terminated.

(Operation processing and employee card processing in the integrated management system device)
In the integrated management system device 20, various information is processed from each database stored in the in-house server 60 by the operation terminal 25, and information desired to be output is output as a form or displayed on a screen.

For example, as shown in FIG. 9, the total sales of buses operated by the management terminal 25 can be output and displayed as a sales slip 61 as a screen display or a form. Here, the sum of the amount of sales, the amount of net sales, the amount of card sales indicating sales by card, the amount of money sales indicating sales by money, and the amount of sales of fares used by employees by non-rental rides are shown.
Information necessary for management, such as total charges for all daily and monthly operations, as well as one operation, is displayed or output as a form.

  In addition to the data related to the operation shown in FIG. 4 or FIG. 7, as shown in FIG. 3, the working status of employees including crew members, the usage status of non-rental rides of individual employees, and the amount of money using an individual monthly bus The operation-free terminal 25 also processes the non-rental ride individual summation data 82 and the like (summary / table data, etc.). Even when the bus is used a plurality of times on the same day (January 9), it is possible to process the boarding place, the getting-off place and the fare in detail.

(Effects grasped from this embodiment)
(1) The operation work management apparatus 1 of the present embodiment uses the operation processing apparatus 1 used by passengers as it is, and can automatically process and collect data used by employees. There is no need to bother and to provide a special device.

(2) The operation work management apparatus 1 according to the present embodiment can know not only the operation but also the working status of employees including crew members and the usage status of non-rental rides for each employee, and uses a personal monthly bus. Since it is possible to process the unpaid ride individual summation data 82, etc., which is the sum of the amount of money, the bus company can use it as information necessary for management based on the obtained data.

(3) The operation work management apparatus 1 of the present embodiment records an attendance record (attendance time) from the employee card 40 to the work management database 80 by holding the employee card 40 over the card reader / writer 11c of the work management apparatus 21 when attending work. ) And data related to unpaid boarding such as the operation flag data 47 can be written and stored in the employee card 40, so that information processing related to work processing and unpaid boarding can be performed at the same time. Information processing can be performed quickly.

(4) The operation work management apparatus 1 of the present embodiment can select whether or not the operation flag data 47 is a non-rental ride (S9), and the process at the start of operation (S30), that is, the record of the operation starter is recorded. Therefore, the crew can record the start of the operation with a simple process of passing the employee card 40 through the card reader / writers 11a and 11b, so that the workability of the crew is improved.

(5) The employee card 40 can be used as preparation for operation in the case of operation, and can be used for processing without charge as an alternative to paying the fare when the employee is not in operation, so a single card can be used for many purposes It is economical because it can be used, and it has excellent portability.

(Examples of changes to other embodiments)
The example which changed embodiment described above into other embodiment is shown below.
In the present embodiment described above, the explanation has been given by the method of exchanging data between the operation processing device 10 and the operation management database 100 by the memory card cartridge 50 in which the operation data necessary for the bus operation is described. 40, the data stored in the memory cartridge 50 may be read and written. Since only one card is required, the operation processing device 1 does not need a device or space for reading the memory cartridge 50. By combining operation management and work management, consistent management is possible.

  Further, it is not necessary to frequently store the operation data in the memory card ridge 50, and the memory card ridge 50 is not mistakenly handed over to the crew, which leads to quick and efficient work.

In the above embodiment, when the operation process is performed, it is determined whether or not the date of the operation date data 48 matches the date of the calendar function unit 7 (S9). Processing that cannot be initialized or updated with respect to the information related to the basic data may be added, and malfunction can be prevented.

In the above embodiment, when the operation process is performed, it is determined whether or not the date of the operation date data 48 matches the date of the calendar function unit 7 (S9). By memorizing the time to be meticulously memorized, it is possible to handle it as a free ride even when the crew uses the bus during idle time during operation, so it is possible to respond flexibly.

  Further, it is possible to prevent the initialization process during the operation or the new update storage as the operation data.

In the present embodiment described above, whether or not the employee is an employee is determined based on the number in the ID data 42, but may be determined by adding an identifier such as a flag that can identify the passenger and the employee.

In the above embodiment, the number of operation terminals 25 is one. However, a plurality of operation terminals 25 may be used, and the operation terminal 25 may also serve as the work management device 21 or the operation management device 23.

In the above embodiment, the error process (S40) is used as an error process (S40) due to loss of the employee card 40, but may be used as an error process for passengers.

In the above embodiment, the contactless IC card 30 or the employee card 40 has been described as a contactless IC card. However, the contactless IC card 30 or the employee card 40 may be a magnetic card or the like, and may be a portable storage medium that can read and write data. That's fine. For example, a storage medium or the like stored in a mobile phone terminal may be used, and the shape or form stored in particular is not limited.

(Application example of this embodiment)
As an example of application of the present embodiment described above, the operation work management apparatus 1 used for a bus has been described. However, the present invention can be used for a system that pays a fare such as a railway or a one-man railway.

The figure which shows the system example of the operation processing apparatus. 2 is a diagram showing a system example of a comprehensive management system device 20. FIG. The figure which shows an example of the data of the work management database. The figure which shows an example of the data of the operation management database. The figure which shows an example of the data memorize | stored in the employee card | curd 40. FIG. The figure which shows an example of the storage area of the data memorize | stored in the memory cartridge. The figure which shows an example of the operation basic data 101 memorize | stored in the memory cartridge 50. FIG. The figure which shows an example of the sales data 59 memorize | stored in the memory cartridge. The figure which shows an example of the sales total data 61 displayed with the management terminal 25. FIG. The flowchart which shows the card process of the operation processing apparatus. The flowchart which shows the operation process of the operation processing apparatus 10. FIG. The flowchart which shows the error process of the operation processing apparatus. The flowchart which shows the unpaid process by the employee of the operation processing apparatus. The figure which shows an example of the error display displayed by the liquid crystal display part 9 of the liquid crystal monitor 8 of the operation processing apparatus 10 by error processing.

Explanation of symbols

1 ... Operation work management device, 2 ... Ride card processing device,
3 ... getting-off card processing device, 4 ... getting-on processing unit, 5 ... getting-off processing unit,
6 ... storage unit, 7 ... calendar function unit, 8 ... liquid crystal display unit,
9 ... Liquid crystal monitor, 10 ... Operation processing device,
11a, 11b, 11c... Card reader / writer,
20 ... Total management system device, 21 ... Work management device,
22 ... work management processing unit, 23 ... operation management device, 24 ... operation management processing unit,
25 ... management terminal, 30 ... contactless IC card, 40 ... employee card,
41 ... IC card storage data, 42 ... ID data, 43 ... name data,
44: Basic data storage area, 45: Work data storage area,
46 ... operation data storage area, 47 ... operation flag data,
48 ... Operating date data, 50 ... Memory card ridge,
51: Basic operation data storage area, 52: Fare basic data storage area,
53 ... Sales data storage area, 54 ... Boarding place data, 55 ... Unique body number,
56 ... Get off place data, 57 ... Unpaid boarding flag data,
58 ... Individual sales data, 59 ... Sales data, 60 ... In-house server,
61 ... sales slip, 80 ... work management database,
81: Unpaid ride history data, 82: Unpaid ride individual data,
83 ... work history data, 100 ... operation management database,
103 ... system data, 104 ... stop code data,
105 ... fare section data, 106 ... transit system code data,
107 ... operation code data, 120 ... fare management database,
140: Customer management database.

Claims (3)

In an operation business management device provided with a storage medium processing device that settles a fare used by a passenger from a storage medium storing a valuable value enabling the use of transportation means,
The storage medium processing device includes:
Reading means for reading the recorded information of the employee storage medium in which information identifying the employee is written;
A determination means for determining whether the information input from the reading means is passenger information or employee information;
If it is determined that the information is employee information by the determining means, operation result storage means for storing information indicating that the employee has used together with information on the fare,
An operation work management device characterized by comprising: 2. The work management device for storing information on whether or not a crew member operates in the employee storage medium and storing the work status as a work history in the work management database at the same time. Operation work management device. The operation work management apparatus according to claim 1, further comprising an operation terminal device that performs aggregation processing based on data collected from the operation result storage unit.

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