JP2006293940A - Method and system for supporting training - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To automate management and support of schedule from planning of a training to the final training guidance. <P>SOLUTION: Arrival of a first date (two months before) is detected and training guidance is transmitted together with selection of students. When the students are determined and a second date (one and a half months before) comes, reservation processing to a training facility, preparation processing of training materials, notification processing of meeting to a lecturer, etc. are performed. When a third date (10 days before) comes, the final guidance of the training is performed and thoroughness to the students is performed. Thus, a training work is smoothly performed by managing the schedule to the final training guidance and supporting it. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a training support method and a training support system thereof. In particular, by automating the schedule management and support process from formulation of training content to creation of training end information, notification and confirmation of training content, confirmation and fluctuation of participants, reservation and confirmation of training facilities, etc. This is related to training support methods, etc. that can be performed quickly and reliably.

  The company conducts in-house training with the aim of improving employee skills. As one method of this in-house training, the person in charge of the training planning department (person in charge of the general affairs department or similar department) formulates annual training, and the planned training plan (original draft) is applied to the corresponding department (office) ), And the annual training plan is determined, for example, by obtaining the approval of the manager.

  This training plan is usually formulated before the start of each business year (previous year), and the schedule management of the prepared training items is performed every business year. Examples of main items (seven items in this example) of the schedule management information are shown below.

(1) Management of training plan planning time The training plan includes the training items (sections), the timing of the training, the number of participants, the training location, etc., taking into account the opinions and hopes of each business department, In many cases, the person in charge of the training planning department plans at the beginning of each fiscal year. Manage the arrival of its planning time.

(2) Management of Training Implementation Notification Notification Time For example, when the training guidance is notified to each department by e-mail or the like two months before the training is implemented, the training notification notification timing is managed.

(3) Notification request time for selecting trainees If the system is such that the trainees are selected by the head of the department subject to training, the training attendance conditions (attendance criteria) are met. Manage the time for selecting human resources. Training attendance conditions are often presented in advance by the training planning department.

(4) Training facility application request timing Since training is conducted using specific training facilities and operation sites (hereinafter referred to as training facilities), the request timing for applying for the use of training facilities is managed. . The management items (2) to (4) described above are often at the same time.

  When applying for the use of a training facility, various information on using the training facility, such as the name of the training section, the training department, the training period (date and time), the number of trainees, the number of guests, the number of meals per training day, etc. Provided to the person.

(5) Collection time of selection request notifications for trainees If the request for selection of trainees is made with a time limit, the collection time is managed.

(6) Time to notify the final guidance of training implementation When the list of trainees is decided and the instructors of the training and the facilities to be used are finalized, the final training is conducted using e-mail etc. When giving guidance, the notification time is managed.

(7) Implementation report time to each department When the initial training for the department in charge of the trainee is completed, a list of trainees is attached and the implementation report is sent by e-mail, etc. Manages the timing of its implementation reports.

  It is to be noted that there is known a technology that can determine whether or not the training is appropriate for the in-house training and can automatically reserve accommodation for the training (for example, Patent Document 1 and Patent Document 2).

  The technique disclosed in Patent Document 1 is to determine the suitability of training for students, and in building a human resource mix (a combination of people with multiple skills necessary to achieve the objectives in the organization). This is a specific example of determining the suitability of. Patent Document 2 discloses an accommodation reservation method that can automatically reserve accommodation in conjunction with a training plan.

JP 2003-6391 A JP 2002-197204 A

  By the way, Patent Document 1 discloses a system for determining the suitability of a student in relation to the contents of the training. However, the system is such that the affiliation manager of the student determines the suitability of the student. Sometimes this system doesn't make much sense. This is because the affiliation manager decides the suitability of the students.

  Further, in Patent Document 2, accommodation reservation and training plan are linked, but depending on what time training plan is used as a base, there can be a case where a reservation for accommodation can be ensured and a case where it cannot be ensured. Even if a training plan has been formulated, the worst situation is that not only can the number of guests stay in the early period, but the number of guests can be confirmed in the late period, but the reservation is already full and the accommodation itself cannot be secured. Is also possible.

  In such in-house training, each training schedule management and support process from formulation of training content to training completion information can be processed as automatically as possible from the viewpoint of personnel reduction and work error reduction. It is hoped that.

  Therefore, the present invention solves such a conventional problem, and in particular, based on the date of training, prior notification of training contents, selection of students, confirmation information necessary for executing training We propose a training support method and training support system that can automatically process and manage the transmission of information in each time series.

In order to solve the above-mentioned problem, the training support method according to the present invention described in claim 1 is a training support method for managing and supporting a schedule from approved training information to actual training,
Determining whether it is a first date before the date of the training information and guiding the training information when the first date arrives;
Confirming the trainees on a second date shorter than the first date;
Sending confirmation information necessary to execute the training when a third date shorter than the second date arrives;
The student is made to function as a step of performing final guidance of the training.

Further, the training support system according to the present invention described in claim 7 is a training support system that manages and supports a schedule from the approved training information to the actual training,
Means for determining whether the date is before the first date of the training information and guiding the training information when the first date has arrived;
Means for confirming the participants of the training on the second date shorter than the first date;
Means for transmitting confirmation information necessary for carrying out the above training;
And a means for providing the student with final guidance for the training when the third date shorter than the second date arrives.

  In the present invention, a schedule from training information such as an approved training plan to actual training is managed and supported. The training planning department (training department) takes charge of planning the training plan. In the training plan formulation, the training section and the selection criteria for the participants reflect the company's intentions and the opinions of the manager. The setting criteria for students may include the year of employment and whether or not they have qualifications. In addition, the opinions of the head of the department are also referred to regarding the necessity of training for affiliated companies, the necessity of entrusting training content, and the desire of lecturers.

  The training plan must be completed before the start of the new business year, and will be started as a training business for the new year only after the approval of the head of each department (office) included in the training plan.

  As a day (first date) that is a predetermined number of days before the date of the training, for example, 2 months before the date of the training is set. The arrival of the first date is judged, and when the first date arrives, a training guide describing the training information is sent to the department in charge. A means such as e-mail is used for transmission.

  The training information includes the training items (training section) and the specific content of the training, the target of the training (participants), the selection criteria for the training participants, the training capacity, the training facility used, the training time, Training period (date) is considered.

  The student selection information is transmitted to the training site by the second date. A period shorter than the first date is set as the second date. For example, if 1.5 months is set as the second due date and there is no response before the second due date, a reminder will be given. The training is canceled and a notice to that effect is sent to the manager.

  When students for the corresponding training item are determined, a student list of the training item is created. Next, the confirmation information necessary for executing the training is transmitted. When the second date arrives, a facility use reservation is made for the training facility. The contents of the facility use reservation include a training section, a training period, a training period, the number of people, the number of overnight guests and the number of meals for each training day.

  In addition to this, there is also transmission of instructor dispatch as confirmation information. Since the instructor has obtained consent in advance, the instructor team (including one person) meets with the training person on the first date, and the final confirmation guidance is given on the third date. Final guidance will be given to each student. The third date is shorter than the second date, and for example, the number of days is set to about 10 days.

  By performing the training schedule management and support as described above, the training can be carried out according to the schedule as originally formulated without omission.

  At the end of the training, the questionnaire is collected and the results of the collection and analysis are reported along with the training implementation information.

  This invention automates the process of transmitting the selection information of the students and various confirmation information necessary for executing the training, including advance notice before the training implementation date.

  According to this, prior notification of training content is overdue, the acquisition time of the student selection information is delayed, the creation of the student list is delayed, the communication to the training facility is delayed, the facility management side The problem of complicating work can be eliminated, and training schedule management and support can be achieved reliably.

  In other words, notification and confirmation of training contents, confirmation and fluctuation of students, reservation and confirmation of training facilities, etc. can be performed reliably and promptly.

  Next, a preferred embodiment of the training support method and training support system according to the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a conceptual diagram showing an outline of a training support system 10 according to the present invention, and has a training system database server 12. This training system database server 12 stores basic data such as IDs, passwords, employee codes, etc. necessary for exchanging information with the training support device 14. Various information necessary for operating the training support system is stored, such as various training information including a trained training plan (training schedule, etc.) and automatic distribution information to students.

  The training support device 14 is composed of a personal computer, and is a device for executing processing corresponding to various training schedules from training planning to management and support.

  A database server that can be accessed in association with the training system database server 12 is further provided. In this example, an education management system database server 16, a departmental business information database server 18, and a facility use database server 20 are associated with each other and configured to be accessible based on instructions from the training support apparatus 14.

  The education management system database server 16 records training attendance information for each fiscal year for each business unit. This training attendance information can be searched by training item (training section). In addition, necessary qualification information for each division and qualification acquisition information are recorded. This qualification information can be accessed by employee code. Since such information contains a lot of personal information, its security is taken into consideration. Therefore, an ID and password are required for access.

  The department-specific business information database server 18 divides each business office by department, and records personal information such as employee entry year and work experience information for each department. This database server 18 can also be shared with the education management system database server 16 described above.

  The facility usage database server 20 includes basic training facility information such as the location of the training facility, its capacity, and access, as well as past usage history (actual results) for each business unit and facilities for the current fiscal year and the next fiscal year. Usage status (usage application status) is recorded. In the training planning department, the corresponding program in the training support device 14 is started and the facility usage database server 20 is accessed to obtain facility usage information for the next year. Annual training schedule (schedule, training hours, etc.) is established.

  In the training support system 10 according to the present invention, an access system via a network such as the Internet is constructed in association with the training system database server 12.

  First, in order to ensure access to the terminal devices for employees installed in each office, a plurality of terminal devices 30 (32A to 32N) installed in each office are trained via a network 34 such as the Internet. The system database server 12 can be accessed.

  Similarly, in order to ensure access with affiliated companies, the terminal devices 40 (42A to 42N) installed in each affiliated company are configured to be able to access the training system database server 12 via the network 44. Yes. The network 44 is further associated with a terminal device 50 installed at the training facility, and also with a terminal device 52 as a training consignment destination so that the training system database server 12 can be accessed via the network 44. It has become. The networks 34 and 44 may be common or separate networks.

  FIG. 2 shows a configuration example of the training support apparatus 14, and a memory that stores a control unit (CPU) 60 that controls the entire system, and various processing programs for formulating, managing, and supporting a training schedule. Means (ROM) 62, working memory means (RAM) 64, and input means 66 such as a keyboard and a mouse are connected via a bus 67.

  Further, a monitor 68 such as an LCD, a printer 70 for printing out, and an interface unit 72 for communicating with the outside are connected to the bus 67. By configuring the training support device 14 in this way, management and support of the training schedule can be executed.

  The department in charge of training planning draws up an annual training plan (annual schedule) at the beginning of each business year using the training support apparatus 14 in which the training related processing program is stored. The training plan includes the contents of the training (training items), the department to be trained, the training period and the training period (days), the number of people recruited at that time, the training qualifications (training conditions), and the training facility (training place). Training ranges from new employee training to mid-level training, and there are various training fields from specialized technical fields to labor management.

  Training information consisting of such a large number of items is stored in a training system database server 12 that functions as a database related to training planning and implementation. Training information is accumulated not only for a single year but also for multiple years and past training information, and a system is constructed so that it can be accessed at any time. Authentication is required to access the database server 12 for security reasons. An operation for confirming that the employee is an employee or an employee of an affiliated company is performed using ID information and a password.

  The training section and training content, etc. shall be approved by the manager of each office that conducts the training. The education management system database server 16 is searched, and the training items and training contents in the next year are planned with reference to past training results.

  When planning a training, it is important who is targeted for the training. Therefore, while referring to the information accumulated in the education management system database server 16 and the departmental business information database server 18, attendance conditions for each training department are planned and drafted in the training planning department in conjunction with the years of experience. This shall also be approved by the department head.

  The training place (training facility), the timing and duration of the training are also important factors. Therefore, an annual schedule for the next year is carefully formulated so that the facility use database server 20 is accessed and double booking does not occur.

  When these next year's training schedules are determined, training information is transmitted (transmitted) according to the timing. There is a training guidance period as the information transmission period.

  When this training guidance time (first date) arrives, the training planning department notifies the manager of each training target department of the notification of the implementation of the training together with the detailed information. In addition to the head of the affiliation, the system can also be used to notify each person in charge of the department where the attendance is expected.

  The notification of the training is usually notified of the most recent training in addition to the annual training. At the same time, a request for selection of trainees (participants) participating in the training is requested to the affiliation manager. The training planning department will provide a temporary guide to the training qualifications, but the final selection of the trainee (trainer) is left to the manager. The notification of the training guide and the notification of the selection request for the student are usually performed at the same time, and are broadcast to the terminal device 30 in each office or the terminal device 40 of the affiliated company using e-mail or an in-house network. .

  When notifying the implementation of the training, the training application form will also be attached here. This application form also functions as a training participant list (students list), and the attached information on the trainee selected by the affiliation manager is input.

  Attached information includes training items. Specifically, in addition to the training items, the selected student name, department, employee code (ID, etc.), working years, acquisition qualification, etc. An electronic application form is completed by filling in the designated fields. Furthermore, all the application forms are completed by performing the same input process for all the students selected by the manager.

  Information on these application forms is received by the training support apparatus 14 of the training planning department in a lump after obtaining the approval of the manager. In the training planning department, the information on this application form is utilized as a training participation list, and is accumulated in the database server 16 for education management (training management) and, if necessary, in the training system database server 12. By accessing the education management system database server 16, all of the training information used on the training day can be obtained.

  Since the instructor in charge of the training is selected from inside or outside, the instructor request is also made using e-mail etc. together with the notification of the implementation of the training. When entrusting the training, a contact with the training entrustment destination is made to the corresponding terminal device 52 via the network 44.

  In addition, since it is necessary to secure use facilities for training (including training sites), reservation application for the training facility is made to the manager of the training facility. Since the training facility name, training facility address, facility availability information, etc. are all stored in the database server 20 for the training facility, a reservation application is made using (referring to) these training facility information. It will be done to the administrator.

  In addition, in the participation application for training, information such as necessity of accommodation and necessity of meal for the training can be input as additional information for each training day. In the training planning department, reservation processing for accommodation facilities is performed based on this information. The reservation information is registered in the database server 20 for the training facility described above, and is also transmitted to the training facility terminal device 50 via the network 44, and the information is stored.

  The training schedule management and support processing as described above are both performed using the training support device 14 shown in FIGS. 1 and 2. A training schedule management process example and a support process example will be described with reference to FIG.

FIG. 3 shows an example of a training plan planning processing program used to formulate a training plan and then approve it to obtain a final training schedule.
First, as shown in FIG. 3, the training plan draft (original draft) drafted in the training planning department is distributed to all the corresponding business establishments (hereinafter referred to as departments) (step 81). It is possible to arbitrarily set whether this distribution is performed only for the head of the department in charge or whether the broadcast is also distributed to the employees belonging to the department in charge.

  Responses to this training plan are collected (including amendments) for all departments. If there are no responses from some departments, reminders for unanswered departments, such as emails, are resent. If there is no response even after the e-mail reminder (steps 82 and 83), the monitor 68 (see FIG. 2) displays an instruction to call the relevant department by telephone (steps 84 and 85).

  Since it can be recognized from the display on the monitor 68 that the collection from all the departments has not been completed, in this case, a reply request to the affiliation manager is made by communication means such as a telephone.

  In Step 82 and Step 84, when collection from all the related departments for the training plan is completed, the final training information is obtained by correcting the training plan. This training information is stored in the training system database server 12 (step 86).

  After the training plan is finally decided, necessary training information is sent out sequentially. First, there is a dispatch request to a lecturer necessary for practicing the training (step 87). Since the instructor has already obtained consent, the training information formally determined for the instructor is transmitted using e-mail or the like.

  Subsequently, reservation processing for the training facility is performed (step 88). Since the use status of the training facility is referenced at the stage of planning the training plan, double reservations do not occur, but provisional reservation processing is performed for the training facility manager as a precaution.

  Also, for training items that are determined to require training for employees of affiliated companies, the training items are stored in the training system database server 12 as training information for affiliated companies and notified to affiliated companies ( Steps 89 and 90). By establishing a link to the training system database server 12, the person in charge of the affiliated company can view this training information at any time.

  If there is a training item that needs to be entrusted among the training items and the training entrustment is desired, the corresponding training content is transmitted to the training entrustee (steps 91 and 92). In addition to the case where training commissioning is not required, the training commissioning process ends, and this processing program ends when a series of processes necessary for practicing the approval process and training from the planning of the training is completed.

  Figure 4 shows an example of the process for putting the finally approved training plan into practice. The time limit from the date of the training (date) to the actual date and back-up support are provided. Is called. In this example, two months before the implementation is set as the first date. For this reason, first, it is checked whether there is a training item corresponding to the first due date from the implementation date (step 101).

  When the corresponding training item exists, the training system database server 12 is accessed to transmit training guidance (data) to the corresponding department (step 102). In this case, the transmission destination is the department head of the department. Next, it is checked whether or not the student information selected by the department manager has been received before the reply deadline (second date) (step 103). Therefore, it waits until the reply deadline, and it is determined whether or not the file (participation application form) in which the student name is entered has arrived at the reply deadline (step 104).

  A grace period is provided for this reply deadline, and when this grace period (a predetermined period of about 1 to 2 days) has elapsed (step 105), a warning is displayed so as to make an inquiry to the department in charge (step). 106). In the training planning department, if the student file has not arrived even after processing according to this warning display (which is usually not possible), a notice of cancellation of the training participation in the department in charge will be sent. The cancellation notification related information is stored in the training system database server 12 (step 107).

  On the other hand, when a student file is received, a student list for the training item is created using the received file information and stored in the training system database server 12 or the education management system database server 16 ( Step 110).

  Next, it is determined whether it is the second due date from the training date (step 111). This second date is set, for example, 1.5 months before the training date, and when the second date has passed, formal training reservation information is transmitted to the training facility ( Step 112). This ensures that the training facility has been secured.

  This formal training reservation process can be omitted in some cases, but depending on the department receiving the training facility, there may be a situation where it must be canceled suddenly. For example, in the case of electric power, since it is often necessary to prioritize the restoration process due to a typhoon or an earthquake, the process in step 112 is necessary in such a case.

  When formal reservation processing for the training facility is completed, training material is created and stored (step 113). This training material is intended to be reflected in the planning of training for the next fiscal year and to be used as reference material by feeding back to each department.

  Further, a final meeting is notified to the training instructor (step 114). This is because it is normal to have a final meeting about one month before the regular training date. However, this period is fluid and reflects the teacher's intentions.

  Note that the processing order from step 112 to step 114 is not fixed. It is possible to change arbitrarily.

  When the instructor dispatch process in step 114 is completed, the standby state for the third date is entered. This third date is a date used for the final guidance of the training, and is set about 10 days before the training date in this example.

  When the third date arrives (step 115), the final guidance information stored in the training system database server 12 is automatically transmitted to each student (step 116). This final notification notice has the same purpose as the confirmation email for the trainee, and when the change information is received for a part of the training information at this time, for example, when the trainee is absent due to circumstances or the trainee is changed. In such a case (step 117), a change process for the corresponding column (for example, student list) is executed, and a change notification is made to the corresponding department (affiliation manager) (step 118). Thereafter, the number of meals for each training day is transmitted to the training facility as confirmed information, thereby completing a series of information processing accompanying this training guidance (step 119).

  At the end of the training, questionnaires are distributed as needed, the responses are collected, and the analysis results are reported to the manager of the department along with the training implementation information.

  In this way, a series of processing accompanying training guidance is managed and executed so as to confirm it in sequence according to the set date, so that the training guidance processing can be omitted without passing the due date. It becomes possible to carry out with a margin.

  In the above-described embodiment, a training plan is formulated for each business unit, but it is also possible to conduct training for the entire department that controls multiple business units. A training plan will be drawn up and implemented that will include the other business units. The number of days specified from the first date to the third date is merely an example.

  The present invention is suitable for application to a processing system of a training planning department that requires schedule management and support for various trainings planned and drafted in a company.

It is a conceptual diagram which shows the outline | summary of the training assistance system which concerns on this invention. It is a systematic diagram which shows the outline | summary of the training assistance apparatus which concerns on this invention. It is a flowchart which shows the process example which implements the training assistance method which concerns on this invention (the 1). It is a flowchart which shows the process example which implements the training assistance method which concerns on this invention (the 1).

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 ... Training support system 12 ... Training system database server 14 ... Training support device 16 ... Education management system database server 18 ... Departmental business information database server 20 ... Facility use database server 30 ... Office terminal device 40 ... Affiliated company terminal device 50 ... Training facility terminal device 52 ... Training consignee terminal device

Claims (9)

In the training support method that manages and supports the schedule from approved training information to actual training,
Determining whether it is a first date before the date of the training information, and guiding the training information when the first date arrives;
Confirming the trainees on a second date shorter than the first date;
Sending confirmation information necessary to carry out the above training;
A training support method comprising: a step of providing a final guidance of the training to the student when a third date shorter than the second date arrives. 2. The training support method according to claim 1, further comprising the step of creating a student list for the training section from the confirmed students. The training information to be sent is information on training facilities,
The training support method according to claim 1, further comprising a step of performing a reservation process on the second date in order to secure the training facility. The training support method according to claim 1, wherein the training information to be transmitted includes lecturer dispatch request information. 4. The training support method according to claim 3, wherein the transmission information to the training facility includes a training section title, a training department, and a training period. The training support method according to claim 5, wherein the information transmitted to the training facility includes the name of the guest of the student and the number of meals per training day. A training support system that manages and supports the schedule from approved training information to actual training,
Means for determining whether the date is before the first date of the training information and guiding the training information when the first date has arrived;
Means for confirming the participants of the training on the second date shorter than the first date;
Means for transmitting confirmation information necessary for carrying out the above training;
A training support system comprising: means for providing the student with final guidance on the training on a third date shorter than the second date. 8. The training support system according to claim 7, further comprising means for creating a student list for the training section from a confirmed student. The training information to be sent is information on training facilities,
8. The training support system according to claim 7, further comprising means for performing a reservation process on the second date in order to secure the training facility.

Images