JP2006232505A - Cargo redelivery request system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system for designating a redelivery desiring time zone, by knowing that a home delivery dealer visits for delivering a cargo, when a cargo receiver is absent, by using a cellular phone having the e-mail function and connectable to the Internet. <P>SOLUTION: When the cargo can not delivered since the cargo receiver is absent in home delivery service, a visit for delivering the cargo is informed by e-mail to the cellular phone of the cargo receiver from the home delivery dealer, and the cargo receiver designates the redelivery desired date/time zone to the home delivery dealer by the cellular phone. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

In the present invention, when delivery is not possible due to the absence of a package recipient in a courier, etc., the courier company notifies the package recipient's mobile phone of the package delivery by e-mail. The present invention relates to a system in which a recipient of a package designates a desired delivery date / time zone with a cellular phone to a courier.

Conventionally, when delivery is not possible due to the absence of a package recipient in a courier, etc., the courier delivery person returns with a notice of absence at the package recipient's home.
The recipient of the package saw the absence notice after returning home and called the courier company, specified the desired delivery date and time, and the delivery person of the courier company delivered the delivery date.

The conventional method has the following drawbacks.
The recipient of one package cannot know that the courier delivery person has come to deliver the package unless he / she has returned home. Therefore, the redelivery request date and time and the redelivery date and time are delayed.
2. Requests for re-delivery from recipients of parcels and acceptance of requests from courier companies are made over the phone, so a telephone fee is required. Calls for re-delivery are often made using toll-free numbers, and the courier service charges are quite large.
3. If the person accepting the request from the courier company is different from the package delivery person such as an operator, it is necessary to contact the package delivery person to confirm the redelivery date and time. It costs money.
4. When a call is received from a parcel recipient or operator to the parcel delivery person, if the parcel delivery person is driving a car, etc., the possibility of a car accident is increased, and the car is left away. If delivery is in progress, you may not be able to answer the phone.

In view of the above-mentioned drawbacks, the present invention is that a courier company visited a delivery of a package using a mobile phone having an e-mail function and an Internet connection, while the recipient of the package was absent. This is related to a system (hereinafter referred to as “this system”) for designating a desired re-delivery date and time zone.

A person who may be a recipient of the package registers information such as the person's name, address, phone number, mobile phone number, mobile phone e-mail address, identity verification ID, etc. (hereinafter, recipient information) in the system. Keep it. If there is recipient information required by this system in another system and that recipient information is available in this system, the person who may be the recipient of the package must not register with this system. It doesn't matter.

The courier company provides information such as the package recipient's phone number, mobile phone number, identity verification ID, invoice number attached to the package to be delivered to the package recipient (hereinafter referred to as package information) Registered in the system, the system associates the recipient information with the package information using information such as a telephone number, a mobile phone number, and an ID for identity verification as keys. If the package information is in another system and the information is available in this system, the courier service may not register with this system.

When the delivery person of the courier company goes to deliver the package, if the recipient of the package is absent, the delivery person inputs the invoice number from the portable terminal that can communicate with the system and transmits it to the server of the system. To do. If the other system has an invoice number required by the system and the information is available in the system, the transmission to the system may be via the other system.

The server of this system searches the package information and recipient information in this system from the invoice number, or the package information and recipient information in other systems available in this system, and acquires the recipient information.

This system will notify you by e-mail that you have delivered the package to the recipient's mobile phone with the URL for specifying the desired re-delivery date and time zone, including the invoice number. Out of office email).

The recipient of the package that has received the e-mail accesses the URL attached to the received e-mail and designates the desired redelivery date and time zone.

This system transmits the desired re-delivery date / time zone specified by the recipient of the package to the related parties such as the main branch of the courier, the sales office, and the package delivery person. The re-delivery desired date / time zone may be transmitted via another system connected to this system.

The package delivery person who has received the desired delivery date / time zone redeliver the package on the desired delivery date / time period designated by the recipient of the package.

Immediately after receiving the absence notification e-mail, the recipient of the package knows that the courier delivery person has arrived to deliver the package even when he / she is out by receiving the absence notification e-mail to the mobile phone. , Redelivery desired date / time zone can be specified. Therefore, it is possible to redeliver a package quickly compared to the conventional method.

Requests for re-delivery from the recipient of the package and acceptance of requests from the courier service are performed via the communication line, so that no telephone charge is required.

It eliminates the time and labor costs required for the courier service.

It is no longer necessary for the package delivery person to respond to a redelivery request from the package recipient, reducing the possibility that the package delivery person will have a car accident, and the package recipient requesting a redelivery in a short time You will be able to

Hereinafter, the present invention will be described in detail with reference to the best mode for carrying out the invention shown in the drawings.

Hereinafter, the present invention will be described in detail with reference to the drawings. FIG. 1 is a configuration block diagram showing an embodiment of a package redelivery request system according to the present invention.

In FIG. 1, reference numeral 101 denotes an input terminal for a parcel delivery company to input package information, and reference numeral 102 denotes a monitor of the input terminal 101. Reference numeral 103 denotes a server of this system. Reference numeral 104 denotes a package information database of the present system that stores package information. Reference numeral 105 denotes a recipient information database of this system for storing recipient information. Reference numeral 106 denotes a mobile phone of a package recipient who can connect to the Internet and has an e-mail transmission / reception function. Reference numeral 107 denotes a monitor of the mobile phone 106. 108 is a portable terminal for inputting the invoice number when the parcel delivery company's parcel delivery person is absent, and 109 is a monitor of the portable terminal 108.

Here, the operation of the embodiment shown in FIG. 1 will be described with reference to FIGS. 2, 3, 4 and 5.
FIG. 2 is a flowchart for registering recipient information in this system by a person who may be a recipient of the package. FIG. 3 is a flow diagram in which the courier company registers the package information in the present system, and the present system associates it with the recipient information. FIG. 4 is a flowchart for sending an absence notification mail when the recipient of the package is absent. FIG. 5 is a flow diagram in which the recipient of the package that has received the absence notification mail designates and transmits the desired redelivery date / time zone.

In “201” in FIG. 2, the mobile phone 106 requests the server 103 to transmit a recipient information input screen.

In “202” in FIG. 2, the server 103 transmits a recipient information input screen to the mobile phone 106.

In “203” in FIG. 2, the mobile phone 106 acquires a recipient information input screen and displays it on the monitor 107 of the mobile phone 106.

In “204” in FIG. 2, the mobile phone 106 transmits the recipient information to the server 103.

In “205” in FIG. 2, the server 103 acquires recipient information.

In “206” in FIG. 2, the server 103 transmits the recipient information to the recipient information database 105, and the recipient information database 105 stores the recipient information.

In “301” in FIG. 3, the input terminal 101 requests the server 103 to transmit a package information input screen.

In “302” in FIG. 3, the server 103 transmits a package information input screen to the input terminal 101.

In “303” in FIG. 3, the input terminal 101 acquires a package information input screen and displays it on the monitor 102 of the input terminal 101.

In “304” in FIG. 3, the input terminal 101 transmits package information to the server 103.

In “305” in FIG. 3, the server 103 acquires the package information.

In “306” in FIG. 3, the server 103 transmits the package information to the package information database 104, and the package information database 104 stores the package information.

In “401” in FIG. 4, the mobile terminal 108 requests the server 103 to transmit an invoice number input screen.

In “402” in FIG. 4, the server 103 transmits an invoice number input screen to the portable terminal 108.

In “403” in FIG. 4, the mobile terminal 108 acquires the invoice number input screen and displays it on the monitor 109 of the mobile terminal 108.

In “404” in FIG. 4, the portable terminal 108 transmits the invoice number to the server 103.

In “405” in FIG. 4, the server 103 acquires the invoice number.

In “406” in FIG. 4, the server 103 searches for the telephone number using the invoice number as a key.

In “407” in FIG. 4, the server 103 acquires a telephone number from the package information database 104.

In “408” in FIG. 4, the server 103 searches the recipient information database 105 for recipient information using the telephone number as a key.

In “409” in FIG. 4, the server 103 acquires recipient information from the recipient information database 105.

In “410” in FIG. 4, the server 103 creates an absence notification mail based on the invoice number and the recipient information.

In “411” in FIG. 4, the server 103 transmits an absence notification mail to the mobile phone 106.

In “501” in FIG. 5, the mobile phone 106 receives the absence notification mail.

In “502” in FIG. 5, the mobile phone 106 requests the server 103 to transmit a redelivery desired date / time zone designation screen.

In “503” in FIG. 5, the server 103 transmits a re-delivery desired date / time zone designation screen to the mobile phone 106.

In “504” in FIG. 5, the mobile phone 106 acquires a screen for specifying a desired redelivery date / time zone and displays it on the monitor 107 of the mobile phone 106.

In “505” in FIG. 5, the mobile phone 106 transmits redelivery date / time zone information to the server 103.

In “506” in FIG. 5, the server 103 acquires redelivery desired date / time zone information.

In “507” in FIG. 5, the server 103 transmits redelivery date / time zone information to the portable terminal 108.

Configuration diagram of the best mode for carrying out the present invention Flow chart for registration of recipient information in this system by a person who may be a recipient of the package Flow diagram in which the courier company registers package information in this system and this system associates it with recipient information Flow diagram for sending an out-of-office notification email when the recipient of the package is absent A flow chart in which the recipient of the package that has received the absence notification email specifies the desired re-delivery date and time and sends it.

Claims (4)

The cellular phone requests the server to send the recipient information input screen, the server sends the recipient information input screen to the cellular phone, and the cellular phone acquires the recipient information input screen and displays it on the cellular phone monitor. Processing, the mobile phone sends the recipient information to the server, the server obtains the recipient information, the server sends the recipient information to the recipient information database, and the recipient information database receives the recipient information. The process to store. The input terminal requests the server to send the package information input screen, the server transmits the package information input screen to the input terminal, the input terminal acquires the package information input screen, and the display process on the input terminal monitor; A process in which the input terminal transmits package information to the server, the server acquires the package information, a process in which the server transmits the package information to the package information database, and the package information database stores the package information. A process in which the mobile terminal requests the server to transmit the invoice number input screen, the server transmits the invoice number input screen to the mobile terminal, and a process in which the mobile terminal acquires the invoice number input screen and displays it on the monitor of the mobile terminal. , The mobile terminal sends the invoice number to the server, the server obtains the invoice number, and the server searches for information such as a phone number, mobile phone number or identity verification ID using the invoice number as a key. The server obtains information such as a phone number, a mobile phone number, or an identity verification ID from the package information database, and the server retrieves information such as the phone number, the mobile phone number, or the identity verification ID in the recipient information database. The recipient information is searched using the information that can be confirmed as a key, and the server And the process of acquiring the recipient information from Tohito information database, a process server to create out-of-office notification e-mail invoice number, the recipient information to the original, the server sends out-of-office notification e-mail to a mobile phone. A process in which the mobile phone receives the absence notification mail, and the mobile phone requests the server to send a screen for specifying the desired redelivery date / time zone, and a process in which the server sends the mobile phone to the desired delivery date / time zone specified screen. The mobile phone acquires the screen for specifying the desired delivery date / time zone and displays it on the monitor of the mobile phone, and the mobile phone sends the desired delivery date / time zone information to the server. Processing to acquire date / time zone information and processing for the server to send redelivery date / time zone information to the mobile terminal.

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