JP2006195698A - Information processing apparatus and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To avoid an error on data transmission in advance for accurate transmission processing and reduction of a network load. <P>SOLUTION: The information processing apparatus 1 having a function for transmitting data via a network 3 is provided with: a storage apparatus 2 for recording contents of a transmission error occurred in transmitting data via the network 3, and an error factor information management part 14 in which, when other data is to be transmitted via the network 3, whether the transmission error might occur or not is verified by comparing the content of the error stored in the storage apparatus 2 and that of the other data transmission before the transmission, thereby when the possibility of the transmission error is determined, the content of the other data transmission is modified to avoid the transmission error from occurring. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an information processing apparatus and an information processing program having a function of transmitting data via a network.

  In Patent Document 1, in a communication device, a communication method, a storage medium, and a program, when a transmission error occurs in mail transmission and the error content is caused by the data amount, the mail data amount is reduced by image compression or reduction or the like. A technique for transmitting is disclosed.

  Further, in the communication server system disclosed in Patent Document 2, the server that has received the document transmission request from the client transmits the communication record and the abnormality result notification file that have become abnormal when the transmission ends abnormally to the client. I am doing so. In addition, the client confirms the communication record and the result notification, and determines processing such as a retransmission request.

  Further, in Patent Document 3, in a storage medium storing an e-mail address update method and system and an e-mail address update program, when mail transmission fails due to an illegal address, the latest e-mail address is updated from the management server, A technique for re-sending mail to an address is disclosed.

JP 2002-125090 A Japanese Patent Application Laid-Open No. 07-105114 JP-A-11-134267

  However, the technique of Patent Document 1 has a problem that an error due to the amount of data occurs again and the load on the network is high unless the user limits the transmission size. In the technique of Patent Document 2, it is necessary to construct a system in which a client / server cooperates, and it is impossible to avoid an error in an existing general-purpose server. In the technique of Patent Document 3, it is necessary to construct a system that can manage the mail address by the management server and acquire the mail address by the destination name or the like, and the recovery process in the system that does not have the management server is impossible. is there.

  The present invention has been made to solve such problems. That is, the present invention provides an information processing apparatus having a function of transmitting data via a network, and an error storage means for recording the content of a transmission error that occurs when data is transmitted via the network. A means for verifying whether or not there is a possibility of a transmission error by comparing the content of the error stored in the error storage means before transmission with the content of another data transmission when performing the data transmission of When the verification unit determines that there is a possibility that a transmission error may occur, it includes an avoiding unit that changes the content of another data transmission to avoid the occurrence of a transmission error.

  According to another aspect of the present invention, there is provided an information processing program for executing a function of transmitting data via a network by a program process by a computer, and recording a content of a transmission error generated when data is transmitted via the network in a memory; When sending another data over the network, verify whether there is a possibility of a transmission error by comparing the content of the error stored in memory before sending and the content of another data transmission And a step of changing the content of another data transmission to avoid the occurrence of a transmission error when it is determined that a transmission error may occur in the step.

  In the present invention as described above, when a transmission error occurs in data transmission via the network, the content of the error is stored, the transmission content when another data transmission is performed, and the stored error content. Since the possibility of the occurrence of the error is verified, data transmission that may cause the error can be avoided in advance.

  The present invention also provides an information processing apparatus having a function of transmitting data via a network, and an error storage means for recording the content of a transmission error that occurs when data is transmitted via the network. A means for verifying whether or not there is a possibility of a transmission error by comparing the content of the error stored in the error storage means before transmission with the content of another data transmission when performing the data transmission of When the verification unit determines that there is a possibility that a transmission error may occur, the verification unit includes a display unit that displays the content of the transmission error that may occur.

  According to another aspect of the present invention, there is provided an information processing program for executing a function of transmitting data via a network by a program process by a computer, and recording a content of a transmission error generated when data is transmitted via the network in a memory; When sending another data over the network, verify whether there is a possibility of a transmission error by comparing the content of the error stored in memory before sending and the content of another data transmission And, when it is determined that there is a possibility that a transmission error will occur in the step, the step of displaying the content of the transmission error that may be possible on a display is executed by a computer.

  In the present invention as described above, when a transmission error occurs in data transmission via the network, the content of the error is stored, the transmission content when another data transmission is performed, and the stored error content. Since the possibility that an error will occur is verified, the contents of the error that may occur can be displayed and the user can be warned.

  Therefore, the present invention has the following effects. That is, when a transmission error occurs once, an error due to the same cause can be avoided in advance, and the load on the network can be reduced without performing unnecessary data transmission. Further, instead of displaying an error after transmission processing, which has been often overlooked, the possibility of an error is displayed before the transmission processing, and the user can correct an error in advance.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a configuration diagram illustrating an information processing apparatus according to the present embodiment. That is, the information processing apparatus 1 according to the present embodiment has a storage device 2 and can be connected to the network 3. In the information processing apparatus 1, a data transmission unit 11, a result reception unit 12, a recording unit 13 that performs control to record information in the storage device 2, an error factor information management unit 14, a network unit 15 that serves as an interface with the network 3, and It comprises a UI (user interface) unit 16.

<Save error cause information>
When image data or processing data is transmitted from the data transmission unit 11 of the information processing apparatus 1 to a device 4 such as another personal computer, the result reception unit 12 receives the data transmission state. If the “transmission result” of the data transmission received by the result reception unit 12 is an error, the error factor information management unit 14 obtains the error result content obtained from the result reception unit 12 and the data transmission unit 11. Get the transmission parameters. The error factor information management unit 14 requests the recording unit 13 to record error factor information (information necessary and sufficient for avoiding subsequent errors) extracted from the error result content and the transmission parameter, and records it in the storage device 2. .

<Automatic error avoidance>
Image data or processing data is transmitted from the data transmission unit 11 of the information processing apparatus 1 to another device 4. At that time, the error factor information management unit 14 functions as verification means and avoidance means. That is, based on the flowchart shown in FIG. 2, the possibility of error occurrence is determined from the previous record of error factor information, and an error avoidance method is displayed to the user. Further, the error factor information management unit 14 performs error avoidance processing and transmits data. This avoids recurrence of previous errors.

  Hereinafter, a general flow of the information processing program according to the present embodiment will be described with reference to the flowchart of FIG. Each process of the flowchart shown below is realized as a program executed in the information processing apparatus 1 of the present embodiment. Reference numerals not shown in the following description refer to FIG.

  First, in performing data transmission, network access processing by the network unit 15 is started (step S201). Next, the error factor information management unit 14 determines whether or not communication error information for the identifier of the device that is the designated communication destination is stored in the storage device 2 (step S202). Here, if the communication error information is not stored in the storage device 2, the device is accessed (step S207).

  On the other hand, when the communication error information is stored in the storage device 2, the error factor information management unit 14 compares the specified access content with all the error information stored in the storage device 2 (step S203). Then, it is determined whether it is necessary to avoid the possibility that an error may occur according to the error information (step S204).

  If there is no possibility of occurrence of an error or there is no need to avoid it, access to the device is executed (step S207). If there is a possibility of error occurrence and necessity of avoidance, the execution of error avoidance is displayed on the display or the like of the UI unit 16 and the user is informed (step S205).

  After that, error avoidance is performed by the error factor information management unit 14 (step S206), and after the cause of the error is eliminated, the device is accessed (step S207).

  When a transmission error occurs in the state where the device is actually accessed (step S208), the error information received by the result receiving unit 12 is recorded in the storage device 2 by the error factor information management unit 14 ( Step S209) is used for error avoidance at the time of another access performed thereafter.

  2 are replaced with the flowcharts shown in FIGS. 3 to 6, so that “error by server name”, “error by command type”, and “protocol error” are replaced. ”And“ path specification error ”can be avoided.

Figure 3: "Error by server name"
First, the error factor information management unit 14 determines whether or not device unknown error information is stored in the storage device 2 for the specified FQDN name device (step S301). If it is not stored here, the device name is designated as the FQDN name (step S310), and the device is accessed (step S311).

  On the other hand, if it is stored in the storage device 2, it is determined whether or not error avoidance for the device unknown is necessary (step S302). If not necessary, the process proceeds to step S310, and if necessary, the process proceeds to step S303. In step S303, the NetBIOS name is estimated from the FQDN name, and an inquiry is made to the WINS server using the NetBIOS name (step S304).

  Thereafter, it is determined whether or not an access destination device is found (step S305). If it is found, the process proceeds to step S308. Thereafter, it is determined whether or not an access destination device is found by broadcast (step S307). If it is found, the fact that the access is changed to the NetBIOS name is displayed on the display or the like of the UI unit 16 to notify the user ( Step S308).

  When the access is changed to the NetBIOS name, the NetBIOS name is designated as the device name (step S309), and the access is executed using the device name (step S311). On the other hand, if the access destination device is not known, the FQDN name is designated as the device name (step S310), and access is executed using the device name (step S311).

Figure 4: “Error by command type”
First, the error factor information management unit 14 determines whether error information of the FTP (rename) command is stored in the storage device 2 for the designated device (step S401). If it is not stored here, the original file is renamed with the rename command (step S407).

  On the other hand, if it is stored in the storage device 2, it is determined whether or not error avoidance for the rename command is necessary (step S402). If not necessary, the process proceeds to step S407. The execution by the substitute command is displayed on the display or the like of the UI unit 16 to notify the user (step S403).

  Then, the original command is acquired with the get command (step S404), a new file is created with the put command (step S405), and the rename command is combined with alternative commands such as deleting the original file with the delete command (step S406). Similar processing is performed.

Figure 5: Protocol error
First, the error factor information management unit 14 determines whether or not SMB login error information is stored in the storage device 2 with the specified user name and password for the specified device (step S501). If it is not stored here, the SMB protocol designation is left (step S505) and the server is logged in (step S506).

  On the other hand, if it is stored in the storage device 2, it is determined whether or not error avoidance for the SMB protocol is necessary (step S502). If not necessary, the process proceeds to step S505. The execution of the protocol change is displayed on the display or the like of the UI unit 16 to notify the user (step S503).

  Then, the access method is changed from the SMB protocol to the FTP protocol (step S504), and the server is logged in (step S506).

Figure 6: “Path specification error”
First, the error factor information management unit 14 determines whether or not error information due to path invalidity (such as the absence of a designated path) is stored in the storage device 2 for the designated path (step S601). If it is not stored here, the designated path is left as it is (step S605), and the server is logged in (step S606).

  On the other hand, if it is stored in the storage device 2, it is determined whether or not error avoidance by changing the designated path is necessary (step S602). If not necessary, the process proceeds to step S605. Displays the change of the path on the display or the like of the UI unit 16 to notify the user (step S603).

  Then, the designated path is changed to an appropriate value such as changing to a real upper hierarchy (step S604), and writing is performed using the changed designated path (step S606).

  FIG. 7 is a flowchart for explaining another embodiment. The configuration of the information processing apparatus and the storage of error factor information in this embodiment are the same as in the previous embodiment.

<User error avoidance>
Image data or processing data is transmitted from the data transmission unit 11 of the information processing apparatus 1 to another device 4. At that time, based on the flowchart shown in FIG. 7, the possibility of the occurrence of the error is determined from the previous recording of the error factor information, and the error factor information is displayed to the user. Based on the display of the error factor information, the user performs “substitution of transmission means and contents”, “change of transmission parameter”, and “change of transmission data” at his / her own judgment to avoid the occurrence of an error. As a result, it becomes possible to avoid the recurrence of the error by reconfirming the content that is likely to cause the error.

  Hereinafter, a general flow of an information processing program according to another embodiment will be described with reference to the flowchart of FIG. Each process of the flowchart shown below is realized as a program executed in the information processing apparatus 1 of the present embodiment. Reference numerals not shown in the following description refer to FIG.

  First, in performing data transmission, network access processing by the network unit 15 is started (step S701). Next, the error factor information management unit 14 determines whether or not communication error information for the identifier of the device that is the designated communication destination is stored in the storage device 2 (step S702). Here, when the communication error information is not stored in the storage device 2, access to the device is executed (step S708).

  On the other hand, when the communication error information is stored in the storage device 2, the error factor information management unit 14 compares the designated access content with all the error information stored in the storage device 2 (step S703). Then, it is determined whether or not there is a possibility that an error will occur according to the error information and a warning is necessary (step S704).

  If there is no possibility of error occurrence or no warning is required, access to the device is executed (step S708). If there is a possibility of an error and a warning is required, a warning to the effect that an error has occurred is displayed on the display or the like of the UI unit 16 for the user (step S705).

  Thereafter, an access continuation / cancellation instruction, a continuation instruction after changing the transmission parameter, or a continuation instruction after the selection of the error avoidance method is received from the user by the UI unit 16 (step S706). Then, access to the device is executed (step S708). On the other hand, when the access is canceled, the process is terminated without accessing the device.

  Further, when a transmission error occurs in the state where the device is actually accessed (step S709), the error factor information management unit 14 records the error information received by the result reception unit 12 in the storage device 2. Is performed (step S710), and is used for error avoidance at the time of another access performed thereafter.

  Here, by replacing the determination processing (dot-dash line frame in the figure) part of FIG. 7 with the flowchart shown in FIG. 8, the user can change the destination in avoiding a destination error such as an email, and the error can be avoided. Become.

Figure 8: “Change destination”
First, the error factor information management unit 14 determines whether or not error information related to destination specification is stored in the storage device 2 by mail transmission or the like (step S801). If not stored here, the transmission destination is left as it is (step S807), and the transmission process is performed (step S806).

  On the other hand, if it is stored in the storage device 2, it is determined whether or not error avoidance by changing the transmission destination is necessary (step S802). If not necessary, the process proceeds to step S807. Is displayed on the display or the like of the UI unit 16 to notify the user of the change of the transmission destination (step S803).

  Thereafter, the UI unit 16 accepts an instruction to continue / stop the transmission process or an instruction to continue the transmission process after changing the transmission destination (step S804). If the transmission process is continued (step S805), the transmission process is executed (step S805). S806). If the transmission process is not continued, the process ends.

  7 is replaced with the flowchart shown in FIG. 9 so that the user can change the amount of transmission data (data compression / This is an example of error avoidance that selects data division / data reference transmission).

Figure 9: “Transmission data change”
First, the error factor information management unit 14 determines whether or not error information indicating that the amount of transmission data is too large for mail transmission or the like is stored in the storage device 2 (step S901). If not stored here, the transmission destination and the data amount are left as they are (step S907), and transmission processing is performed (step S906).

  On the other hand, if it is stored in the storage device 2, it is determined whether or not error avoidance by changing the transmission data amount is necessary (step S902), and if not necessary, the process proceeds to step S907 and is necessary. In this case, the change of the transmission data amount is displayed on the display or the like of the UI unit 16 to notify the user (step S903).

  Thereafter, the UI unit 16 accepts a transmission process continuation / cancellation instruction or a transmission data amount changing method instruction after the UI unit 16 accepts the transmission process (step S904). Execute (Step S906). If the transmission process is not continued, the process ends.

  In addition to the processes in the embodiment described above, a process for performing “display / delete / modify error factor information” may be added. In this case, the configuration of the information processing apparatus 1 and the storage of error factor information are the same as in the above embodiment.

"Display / Delete / Modify Error Cause Information"
The error factor information recorded in the storage device 2 can be arbitrarily designated by the user or device administrator and displayed on the display of the UI unit 16, or the displayed error factor information can be deleted / corrected by the UI unit 16. To do. As a result, information that is optimal for controlling the error avoidance process as described above can be managed / operated by the device.

  In addition to the above processes, a process for performing “correction of in-device information” may be added. Also in this case, the configuration of the information processing apparatus 1 and the storage of error factor information are the same as in the above embodiment.

"Correcting device information"
Based on the error factor information recorded in the storage device 2, if it is determined that the error factor is an error in the device information (destination server name, address book destination, etc.) that is the cause of the transmission error, there is a possibility of an error. Certain (or high) in-device information is displayed on the display of the UI unit 16 so that the user can modify it. This solves the root cause of the error and avoids the error. Also, once the root cause of the error is resolved, the error factor information associated with it can be automatically deleted.

It is a block diagram explaining the information processing apparatus which concerns on this embodiment. It is a flowchart explaining the general purpose flow of the information processing program which concerns on this embodiment. It is a flowchart explaining the error avoidance process by an error name. It is a flowchart explaining an error avoidance process by command type. It is a flowchart explaining the error avoidance process by the error of a protocol. It is a flowchart explaining the avoidance process of the error by a path designation error. It is a flowchart explaining the general purpose flow of the information processing program which concerns on other embodiment. It is a flowchart explaining the process which changes a transmission destination. It is a flowchart explaining the process which changes the amount of transmission data.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 ... Information processing apparatus, 2 ... Memory | storage device, 3 ... Network, 4 ... Device, 11 ... Data transmission part, 12 ... Result receiving part, 13 ... Memory | storage part, 14 ... Error factor information management part, 15 ... Network part, 16 ... UI department

Claims (12)

In an information processing apparatus having a function of transmitting data via a network,
Error storage means for storing the content of a transmission error that occurred when data was transmitted over the network;
When performing another data transmission via the network, is there a possibility that a transmission error will occur by comparing the content of the error stored in the error storage means before the transmission with the content of the other data transmission? Verification means for verifying whether or not,
An information processing apparatus comprising: an avoiding unit that changes a content of the other data transmission to avoid a transmission error when it is determined by the verification unit that a transmission error may occur . In an information processing apparatus having a function of transmitting data via a network,
Error storage means for storing the content of a transmission error that occurred when data was transmitted over the network;
When performing another data transmission via the network, is there a possibility that a transmission error will occur by comparing the content of the error stored in the error storage means before the transmission with the content of the other data transmission? Verification means for verifying whether or not,
An information processing apparatus comprising: a display unit configured to display a content of a transmission error that may be generated when it is determined by the verification unit that a transmission error may occur. The information processing apparatus according to claim 2, further comprising an avoidance setting unit that causes the display unit to display an avoidance technique for a transmission error determined to be possible by the verification unit. The information processing apparatus according to claim 3, further comprising: a receiving unit that receives a determination made by a user of the avoiding unit displayed on the display unit. The information processing apparatus according to claim 3, further comprising an accepting unit that accepts deletion or correction by the user of the avoiding unit displayed on the display unit. The information processing apparatus according to claim 3, further comprising an accepting unit that accepts correction by a user of a parameter for data transmission based on the avoiding unit displayed on the display unit. In an information processing program for executing a function of transmitting data via a network by program processing by a computer,
Recording the content of a transmission error that occurred when data was transmitted over the network in a memory;
Whether or not there is a possibility that a transmission error may occur by comparing the content of the error stored in the memory before transmission and the content of the other data transmission when performing another data transmission via the network Verifying the steps,
When it is determined that a transmission error may occur in the step, the step of changing the content of the other data transmission and avoiding the occurrence of the transmission error is executed by a computer. program. In an information processing program for executing a function of transmitting data via a network by program processing by a computer,
Recording the content of a transmission error that occurred when data was transmitted over the network in a memory;
Whether or not there is a possibility that a transmission error may occur by comparing the content of the error stored in the memory before transmission and the content of the other data transmission when performing another data transmission via the network Verifying the steps,
When it is determined that there is a possibility that a transmission error will occur in the step, a step of displaying on the display the content of the transmission error that may be possible is executed by a computer. The information processing program according to claim 8, further comprising: displaying on the display a technique for avoiding a transmission error determined to be possible in the step. The information processing program according to claim 9, further comprising a step of accepting a determination by the user of the avoidance means displayed on the display. The information processing program according to claim 9, further comprising a step of accepting deletion or correction by a user of the avoidance means displayed on the display. The information processing program according to claim 9, further comprising a step of accepting correction by a user of a data transmission parameter based on the avoidance means displayed on the display.

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