JP2006166386A - Telephone system and gateway apparatus - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a telephone system wherein a call is originated from an extension telephone set related to a personal computer (PC) to an opposite party telephone set in response to a call origination request from the PC. <P>SOLUTION: The telephone system comprises: a gateway apparatus 1 connected to outside lines 91, 95 and connected to inside lines; a key telephone base unit 3 or private branch exchange (PBX) connected to the gateway apparatus 1; a plurality of extension telephone sets 5-1 to 5-n connected to the key telephone base unit 3 or private branch exchange; and a plurality of PCs 7-1 to 7-n connected to the gateway apparatus 1. The extension telephone sets 5 and the PCs 7 are positionally correspondingly disposed, and the gateway apparatus 1 includes a relational database for relationally storing the extension telephone sets 5 and the PCs 7. If a special number for call origination request is received from any extension telephone set 7 after a call origination request from any PC 7, the extension telephone set is comparatively judged using the relational database and if the extension telephone set is related to the PC 7, a call is originated to an opposite part described in the call origination request from the PC 7. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to calling from an extension telephone of a private branch exchange (hereinafter sometimes referred to as PBX) or a key telephone main device. In particular, the present invention makes it possible to make a call by using a personal computer and displaying it on a display, which gives high convenience to the operation of the extension telephone.

  Increasingly, telephone software is installed in personal computers and used as telephones. Such a technique is convenient because it can be smoothly linked with other application software installed in the personal computer and the address book, but the personal computer usually does not have a handset (handset). Many people don't like the style because they use a headset. There is still a strong demand for telephone calls.

  The PBX and the key telephone main device are equipped with a one-touch dial function, an abbreviated dial function, a simple telephone directory function, etc., but the functions are halfway and it is hard to say that they are fully utilized. There is also a system that uses a number display adapter and CTI software to link a personal computer and a telephone. However, the interface is not versatile and a plurality of personal computers cannot be used. Or it has the problem of requiring a large-scale installation (for example, refer nonpatent literature 1).

http: // www. succ. co. jp / picktoppics1. html

  The present invention provides a conventional gateway device that mediates between a PBX and a key telephone main device used conventionally and a personal computer connected to a LAN (local area network: personal computer network) used conventionally. The purpose is to link the personal computer with the (extension) telephone while utilizing the equipment that has been used as it is, and in particular to provide a high function for outgoing calls and to provide convenience for the user.

  In order to solve the above problems, the present invention provides a gateway device connected to an external line and connected to an extension, a key telephone main device or a private branch exchange connected to the gateway device, and a button telephone main device or a private branch exchange. In a telephone system comprising a plurality of extension telephones connected to each other and a plurality of personal computers connected to a gateway apparatus, the extension telephones and the personal computers are positioned so as to correspond to each other on the desk, and the gateway apparatus. Provided an association database for storing an extension telephone and a personal computer in association with each other.

  In the above telephone system, the telephone number of the extension telephone having the association database in which the telephone number including the address of the personal computer and the subaddress of the extension telephone is associated is associated with the call request from the personal computer to the gateway device. When there is, there is a function to make a call to the other party described in the outgoing request of the personal computer.

  The present invention relates to a gateway device connected to an external line and connected to an extension, a key telephone main device or private branch exchange connected to the gateway device, and a plurality of extension telephones connected to the key telephone main device or private branch exchange. The gateway device comprises a plurality of personal computers connected to the gateway device, and the extension telephone and the personal computer constitute a telephone system arranged in correspondence with each other, and the extension telephone and the personal computer are stored in association with each other. If there is a special number dial from the extension telephone after the call request from the personal computer and the extension database, the relation database is compared and judged, and the call is made when the extension telephone is associated with the personal computer that requested the call. Described phase It was and a function to call in.

  The present invention provides a function for the gateway device to detect the other party's telephone number from a call request from a personal computer, and a function to detect a caller telephone number from the special dial information when a special dial is received after the call request. And a function for comparing / determining the association database to determine whether or not the caller telephone is associated with the personal computer, and when the caller telephone is associated with the personal computer, the other party's telephone number is called. Function.

  The present invention relates to a gateway device connected to an external line and connected to an extension, a key telephone main device or private branch exchange connected to the gateway device, and a plurality of extension telephones connected to the key telephone main device or private branch exchange. A personal computer comprising a plurality of personal computers connected to the gateway device, and the extension telephone and the personal computer are part of a telephone system arranged in correspondence with each other, and the telephone number described on the display is It has a function of transmitting a call request to the gateway device by selecting.

  That is, the present invention uses ISDN as an interface for connecting a gateway device to a PBX or a key telephone main device, and has a function of specifying an extension telephone by a subaddress. The gateway apparatus has a subaddress of an extension telephone and an ID of a personal computer. An association table for associating (MAC address, IP address, etc.) is provided.

  The present invention only adds a simple device (the gateway device of the present application) without modifying the conventional PBX or key telephone main device in an office where an ISDN line compatible PBX or key phone main device is introduced. It is possible to provide a convenient transmission function in which an extension telephone and a personal computer are linked.

  In the telephone system using the gateway device according to the present invention, an outline of a telephone call function by a personal computer (hereinafter, also referred to as PC) operation will be described with reference to FIG. This telephone system includes a gateway device 1 connected to a public network (ISDN line, analog line) or dedicated line 91 and the IP network 95, a PBX or button telephone main device 3 connected to the gateway device 1, and a PBX. Alternatively, extension telephones (button telephones, IP telephones, etc.) 5-1 to 5-n connected to the key telephone main apparatus 3 and PCs 7-1 provided corresponding to the extension telephones and connected to the gateway apparatus 1 by the LAN 8 ~ 7-n.

  In such a system, the user opens the telephone directory database provided in the gateway device 1 from the PC 7 and clicks the destination number selected on the PC 7. The gateway device 1 calls the extension telephone 5 associated with the PC 7 via the key telephone main device 3. When the user raises the handset of the extension telephone 5, the gateway device 1 transmits to the selected destination. Until the other party answers, the extension telephone 5 outputs a ringing tone or talkie. When the other party answers, the call state is established.

  A detailed configuration of the gateway device 1 will be described with reference to FIG. The gateway device 1 includes a main control unit 11, a speech path switch 12, an external line interface control circuit 13, a WAN interface control circuit 14, an extension interface control circuit 15, a LAN interface control circuit 16, a database unit 17, And a talkie / tone generator 18.

  The main control unit 11 is a circuit that manages and controls all the functional units in the gateway device 1. The main control unit 11 includes a CPU that performs calculation control, a ROM that stores programs, and a RAM that stores calculation results. is doing. The main control unit 11, the communication path switch 12, the external line interface control circuit 13, the WAN interface control circuit 14, the extension interface control circuit 15, the LAN interface control circuit 16, and the database unit 17 are not shown. They are linked to each other by bus. The main control unit 11 recognizes that there is a personal computer call request from the LAN interface 16 and an extension telephone special number dial from the extension interface 15, and confirms the association with the database control unit 171.

  The speech path switch 12 is a voice data exchange switch.

  The external line interface control circuit 13 is an interface control circuit with a public network (ISDN line or analog line), a dedicated line 91 or the like.

  The WAN interface control circuit 14 is a WAN interface control circuit or the like connected to the IP network 95 or the like by, for example, 10 / 100BASE-T.

  The extension interface control circuit 15 is an ISDN extension interface control circuit.

  The LAN interface control circuit 16 is a LAN interface control circuit connected to the LAN 8 by, for example, 10 / 100BASE-T.

  The database unit 17 includes a database control unit 171, a telephone directory database 172, and an association database 173. The database control unit 171 is a control unit that manages and controls the telephone directory database 172 and the association database 173. The telephone directory database includes incoming call history, outgoing call history, pre-registered destination information, telephone numbers, and destination addresses. The association database 173 is a database that manages the association between the PC 7 and the extension telephone 5. The database control unit 171 acquires the destination telephone number from the telephone directory database 172, acquires the association between the personal computer and the extension telephone from the association database 173, and recognizes the data association in response to the confirmation request from the main control unit 11. To do.

  The talkie generation / tone generation unit 18 is a circuit that generates a talkie and a tone when an incoming call or outgoing call is made via an external line or WAN.

  A registration procedure for registering a personal computer and an extension telephone in association with each other according to the present invention will be described with reference to FIG. The user transmits a WEB registration screen request, which is a phone book call request, from the PC 7 to the gateway device 1 (S1), and opens a related extension telephone registration page in the WEB registration screen of the gateway device 1 (S2). The related extension telephone registration page displayed on the PC 7 displays a message "Please dial" #XXXXXX "from a nearby telephone" to prompt the user to perform an operation (S3). The gateway device 1 registers address information (PC address) such as the MAC address and IP address of the personal computer that opened the associated extension telephone registration screen in the “association database” and waits for an incoming call from the telephone (S4). ). The user who sees the request for calling the special number from the telephone transmits the extension to the associating special number “#XXXXXXX” of the gateway apparatus 1 from the extension telephone 5 arranged corresponding to the PC 7 (S5). Upon receiving the special number, the key telephone main device 3 displays the extension telephone number as the sub-address as the caller number and makes a call to the gateway device 1 (S6). The gateway device 1 responds automatically, and registers the address information that can identify the personal computer registered in step S4 and the sub-address of the extension telephone in association database (S7). When the registration is completed, the gateway device 1 terminates the call with the extension telephone (S8, S9) and transmits a registration completion message display request to the PC 7 (S10). Upon receiving the registration completion message display request, the PC 7 displays a registration completion message “Registered extension telephone registration is completed” (S11). In this way, an association database associating personal computers with extension telephones is completed.

  An example of the structure of the association database 173 will be described with reference to FIG. The association database is configured by associating and describing a PC address, an extension telephone number, a discrimination ID, and an active flag. For example, the PC with the PC address “00: 0D: EC: 0: 0B: 01” has the extension telephone number “03-3XXX-3321: 012” and the extension telephone number “03-3XXX-3321: 025”. "" Extension telephones are registered, the respective identification IDs (IDs corresponding to the PCs) are "001" and "001", and the active flags are respectively registered as "1" and "0". Furthermore, the extension telephone number “03-3XXX-3321: 033” is registered in the PC with the PC address “00,: 0D: EC: 0: 0B: 03”, and the identification ID is “002”. Yes, each active flag is registered to “1”.

  A procedure for making a call from a personal computer in which an association database is registered in the gateway device 1 will be described with reference to FIG. The PC 7 requests the gateway device 1 by designating the other party number to be called (S21). The gateway device 1 makes a comparison / judgment using the association database (S22), designates the extension telephone associated with the PC 7 that requested the call (designated by the ISDN sub-address), and makes a call to the key telephone main device 3 side. Call (S23). The key telephone main device 3 makes a call to the extension telephone 5 (S24). When the extension telephone 5 responds (S25), the key telephone main apparatus 3 responds to the gateway apparatus 1 (S26), the communication path between the extension telephone 5 and the gateway apparatus 1 is turned on (S27), and the gateway A talkie indicating that “the other party is being called” is transmitted from the apparatus 1 to the extension telephone 5 (S28). The gateway device 1 makes a call to the partner telephone 99 designated in step S21 (S29). When there is a response from the other party telephone 99 (S30), the communication path between the gateway device 1 and the other party telephone is turned on (S31), and the communication path switch 12 of the gateway apparatus 1 is switched between the extension telephone 5 and the other party telephone 99. Is connected and a call path is pasted so that a call can be made between the extension telephone 5 and the other party telephone 99.

  A second example of a procedure for making a call from a personal computer in which an association database is registered will be described with reference to FIG. The PC 7 requests the gateway device 1 by designating the other party who wants to call (S41). The gateway device 1 informs the PC 7 that the call request has been accepted while the call is being held (S42). The PC 7 displays a message prompting the user to make a call “by special number dial operation from the extension telephone” (S43). When the user looks at the display prompting the special number dial of the PC 7 and raises the handset of the extension telephone 5 and dials the special number, for example, “####” to the key telephone main device 3 side (S44), the key telephone main device. 3 issues a special number to the gateway device 1 (S45). The gateway device 1 notifies the key telephone main device 3 of acceptance of the special number (S46), and the communication path between the extension telephone 5 and the gateway device 1 is turned on (S47). The gateway apparatus 1 compares and determines whether or not the subaddress of the calling party number display of the extension telephone that has been given the special number “####” matches the target subaddress (S48). A call is made to the partner telephone 99 (S49), and a calling display is transmitted to the PC 7 (S50), and the fact that the other party is being called is displayed on the PC 7 (S51). When there is a response from the other party telephone 99 (S52), the communication path between the gateway apparatus 1 and the other party telephone 99 is turned on (S53), and the communication path switch 12 of the gateway apparatus 1 makes a call between the extension telephone 5 and the other party telephone 99. By connecting the roads and pasting a call path, a call can be made between the extension telephone 5 and the other party telephone 99.

  Next, a method for transmitting a call request specifying a partner in step S21 in FIG. 5 or step S41 in FIG. 6 will be described.

  1. When making a call to the sender of an incoming e-mail, when the cursor is placed on the telephone number described in the text of the received e-mail displayed on the display of the PC 7 and clicked, the PC 7 sends a call request to the gateway device. Send to 1.

  2. To make a call to the sender of the incoming e-mail, place the cursor on the received mail display area displayed on the PC7 display and click to select “Call” from the displayed menu. To do. The PC 7 searches for the telephone number registered in the e-mail address book using the received e-mail address, and transmits a call request to the registered telephone number to the gateway device 1.

  3. When making a call to the phone number described on the homepage displayed on the Web browser, place the cursor on the phone number described on the homepage and double-click or right-click to open the menu ”Is selected. The PC 7 transmits a call request to the telephone main issue described on the homepage to the gateway device 1.

  4). When making a call to a phone number in the address book (phone book) of the personal computer, select any phone number from the PC 7 address book and double-click or right-click on the selected phone number to open the menu and select dial. Dial. The PC transmits a call request to the telephone number in the address book to the gateway device 1.

  5. When making a call with reference to the telephone directory database 172 in the gateway apparatus 1, the PC 7 reads the telephone directory database 172 in the gateway apparatus 1 and displays the telephone directory on the PC display. Select any phone number and double-click or right-click on the selected phone number to open a menu and select dial to dial. The PC 7 transmits a call request to the telephone number in the address book to the gateway device 1.

  In this way, the present invention transmits a call request loaded with the other party's telephone number from the personal computer to the gateway device, and then transmits a special number for requesting a call from the extension telephone associated with the personal computer. It is possible to call the other party.

The figure explaining the outline | summary of a structure of the telephone system concerning this invention. The figure explaining the structure of the gateway apparatus concerning this invention. The sequence diagram explaining the registration procedure of an association database. The figure explaining an example of a structure of an association database. The sequence diagram explaining the 1st calling procedure from PC7 in the telephone system concerning the present invention. The sequence diagram explaining the 2nd calling procedure from PC7 in the telephone system concerning the present invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1: Gateway apparatus 11: Main control part 12: Communication path switch 13: External line interface control circuit 14: WAN interface control circuit 15: Extension interface control circuit 16: LAN interface control circuit 17: Database part 171: Database control part 172: Telephone Book database 173: Association database 18: Talkie generation and tone generation unit 3: Private branch exchange (PBX) or key telephone main unit 4: Extension line 5: Extension telephone 7: PC (personal computer)
8: LAN
91: Private network (ISDN network / analog line) dedicated line, etc. 95: IP network 99: Counter telephone

Claims (6)

A gateway device connected to an external line and connected to an extension, a key telephone main device or a private branch exchange connected to the gateway device, a plurality of extension telephones connected to the key phone main device or the private branch exchange, and a gateway device A telephone system comprising a plurality of connected personal computers, wherein the extension telephone and the personal computer are arranged in correspondence with each other;
The gateway device has an association database for storing an extension telephone and a personal computer in association with each other.   2. The telephone system according to claim 1, wherein the association database stores an address of a personal computer and a telephone number including a subaddress of an extension telephone in association with each other.   2. The telephone system according to claim 1, wherein the gateway device makes a call to a partner described in the outgoing call request of the computer in response to the outgoing call request from the personal computer when there is a special number dial from the associated extension telephone. A telephone system characterized by that. A gateway device connected to an external line and connected to an extension, a key telephone main device or a private branch exchange connected to the gateway device, a plurality of extension telephones connected to the key phone main device or the private branch exchange, and a gateway device It is composed of a plurality of connected personal computers, and the extension telephone and the personal computer are a gateway device that constitutes a telephone system that is arranged correspondingly in position,
An association database for associating and storing extension telephones and personal computers;
If there is a special number dial from the extension telephone after the call request from the personal computer, the associated database is compared and judged, and when the extension telephone is associated with the personal computer that requested the call, A gateway device having a function of making a call. The gateway device according to claim 4,
A function to detect the other party's phone number from a call request from a personal computer;
A function to detect the number of the calling telephone from the special dial information when a special dial is received after a call request;
A function for comparing and determining the association database to determine whether the caller telephone is associated with a personal computer;
A gateway device having a function of making a call to a telephone number of a partner when a caller telephone is associated with a personal computer. A gateway device connected to an external line and connected to an extension, a key telephone main device or a private branch exchange connected to the gateway device, a plurality of extension telephones connected to the key phone main device or the private branch exchange, and a gateway device A plurality of personal computers connected to each other, the extension telephone and the personal computer being a personal computer constituting a telephone system arranged correspondingly in position,
A personal computer having a function of transmitting a call request to a gateway device by selecting a displayed telephone number.

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