JP2006085518A - Sales information management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a sales information management system easily acquiring information about commodities (used cars) displayed in an exhibition area through a portable terminal device carried by a customer for use in the exhibition area. <P>SOLUTION: This sales information management system 1, which assists the customer considering purchase of a used car 5 in the exhibition area displaying the used car 5, is constituted of: an IC tag 40 attached to the used car 5 for storing commodity identification information of the used car 5 and allowing non-contact reading of the information; a vehicle information database 32 storing commodity attribute information of the used car 5 in association with its commodity identification information; a management server 3 equipped with vehicle information extraction processing for reading the commodity attribute information matching the commodity identification information from the vehicle information database 32; a reader/writer 22 carried by the user in the exhibition area for reading the commodity identification information without any contact from the IC tag 40; and the portable terminal 2 with a display 21a retrieving the commodity attribute information by using the management server 3 according to the read commodity identification information and displaying the commodity attribute information. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a sales information management system for providing attribute information of a product to a mobile terminal device carried by a customer while looking at the product (used car) actually displayed at a used car dealer, for example.

  When searching for a desired vehicle while checking the used cars on display at a used car sales exhibition hall, information about this used car (model, year, vehicle inspection history, sales price, etc.) is pasted to the used car. It must be read visually from the label (panel) attached. Normally, such used car information is managed in the database of the server device, and transactions are made using only information on used cars managed in this database via a network (such as the Internet) without looking at the actual vehicle. Such a system is known (see, for example, Patent Document 1), but in a sales exhibition hall, information in these databases is used by using a terminal device installed in a business negotiation room or the like.

JP 2003-296438 A

  However, there is a demand for products such as used cars to obtain information on the used cars on the spot while confirming what is actually displayed in the exhibition hall. It was a problem to provide a means for presenting the information to the customer.

  The present invention has been made in view of such a problem, and easily obtains information on a product (used car) displayed in an exhibition hall by a portable terminal device that is carried by a customer and used in the exhibition hall. It aims at providing the sales information management system which can do.

  In order to solve the above-mentioned problems, the sales information management system according to the present invention assists a customer who examines a product (for example, a used car 5 in the embodiment) on display in an exhibition hall. An identification information storage means (for example, the IC tag 40 in the embodiment) which is attached to a product and stores the product identification information of the product and can be read out in a non-contact manner, and the product attribute information of the product is associated with the product identification information. Attribute information storage means for storing (for example, the vehicle information database 32 in the embodiment) and attribute information reading means for reading out the product attribute information corresponding to the product identification information from the attribute information storage means (for example, the vehicle information extraction process 302 in the embodiment). And a management server 3) in which the customer carries the product identification information from the identification information storage means. Identification information reading means (for example, reader / writer 22 in the embodiment) read by touch, and attribute information presentation means (for example, the attribute information reading means by using the attribute information reading means by the read product identification information) It is comprised from the portable terminal device (for example, portable terminal 2 in embodiment) which has the display 21a) in embodiment.

  In such a sales information management system according to the present invention, when the product information identification information is read by the identification information reading means, the product identification information is read in association with the customer identification information of the customer who has read the product identification information. It is preferable to have history information storage means (for example, customer marketing information database 34 in the embodiment) for storing product identification information.

  Further, the sales information management system according to the present invention includes customer information input means for inputting customer identification information (for example, the terminal device 7 in which the negotiation information display processing 701 in the embodiment is implemented), and the read product identification information. Among the business negotiation storage means (for example, selecting the product identification information of the product under negotiation, adding the information that the business negotiation is in progress to the product attribute information corresponding to the selected product identification information, and storing the information in the attribute information storage means (for example, The terminal device 7) in which the business process during negotiation 702 in the embodiment is mounted is preferable.

  Note that the identification information storage means is preferably constituted by an IC tag. Further, it is preferable that the mobile terminal device is configured to be connected to a network by wireless communication.

  When the sales information management system according to the present invention is configured as described above, the attribute information can be confirmed with the mobile terminal device while viewing the actual product in the exhibition hall, so that the customer can easily consider the purchase of the product. . Further, by storing the product identification information of the product confirmed by the customer using the mobile terminal device in the history information storage means, it is possible to grasp the trend of the product that the customer is interested in. Furthermore, the product identification information stored in the history information storage means can be used for business negotiations, and the products currently being negotiated can be managed.

  By configuring the identification information storage means with an IC tag, the product identification information can be read out from the mobile terminal device in a non-contact manner, so that the product attribute information of the product can be easily retrieved and presented. Further, the portable terminal device can be easily carried by connecting the portable terminal device to a network by wireless communication.

  Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings. First, the case where the sales information management system according to the present invention is applied to used car sales in a used car exhibition hall will be described with reference to FIG. The sales information management system 1 includes an IC label 4 attached to a used car 5 displayed in an exhibition hall, a mobile terminal 2 that a customer who wishes to purchase the used car 5 carries in the exhibition hall, and a used car. 5, a network device 6 that connects the mobile terminal 2 and the server device 3, and a terminal device 7 that inputs and outputs information related to the used car 5 that is being negotiated.

  As shown in FIG. 2, the IC label 4 includes, for example, a label main body 4a formed of a synthetic resin in a rectangular plate shape, and an RFID (Radio Frequency Identification) tag (hereinafter referred to as an “IC tag 40”) is provided therein. ") Is embedded. The IC tag 40 includes an IC chip 41 including a CPU, ROM, I / O, and the like, and an antenna unit 42 that performs wireless communication between an external reader / writer (reading / writing device) 22 described later. Yes.

  The IC tag 40 stores product identification information (for example, a vehicle body number) that can uniquely identify each used car 5. The IC label 4 incorporating the IC tag 40 is configured as a label attached by a producer at the time of manufacturing the used car 5, or a label (exhibition hall) attached to the used car 5 by a used car dealer. And a label affixed for the customer who studies the used car 5 and describes the model and price, etc., and the IC tag 40 may be embedded in the label.

  The portable terminal 2 is lent to a customer who has come to the exhibition hall. The portable terminal 2 reads out the product identification information from the IC tag 40 of the desired used car 5 and obtains necessary information (details will be described later). It is presented to the customer. Therefore, the portable terminal 2 communicates with an output unit (display) 21a for displaying information to a customer, an input unit (input pen) 21b for inputting customer information and selecting processing, and an IC tag 40. The reader / writer 22 for reading out information and the communication device 23 for acquiring information on the used car 5 by communicating with the server device 3 via the network 6 are provided. Since the mobile terminal 2 is carried by the customer in the exhibition hall, the communication device 23 is preferably configured by a wireless communication method such as a wireless LAN or a PHS network.

  The server device 3 is connected to the network 6 and exchanges information with the mobile terminal 2 to provide attribute information to the mobile terminal 2, and individual attribute information of the used car 5 displayed in the exhibition hall. Purchasing used vehicle 5 that is displayed at the exhibition hall, vehicle information database 32 in which (vehicle name, year, displacement, equipment, price, etc.) is managed in association with the above-mentioned product identification information A customer basic information database 33 that manages information relating to customers who are considering the customer identification information (for example, numbers composed of a plurality of numeric strings) assigned to each customer. The customer marketing information database 34 that manages the product identification information of the used car 5 as a history when the information on the used car 5 is called using.

  Now, with reference to FIG. 3 and FIGS. 4 to 6, a description will be given of the flow of processing when a customer who visits a used car exhibition site considers the purchase of a used car 5 using the sales information management system 1 according to the present invention. To do.

  In the sales information management system 1 in the present embodiment, before the customer sees the used car 5 on display, the customer first inputs his / her desired conditions from the terminal device 2 to narrow down the candidates for the used car 5 to be examined. Do. As a method of narrowing down the candidates for used cars 5 to be examined by the customer, enter the conditions such as the type of vehicle, the displacement, the distance already traveled, etc. Here, a method for extracting similar used vehicles 5 based on vehicles currently owned by customers will be described.

  Specifically, an initial menu screen G1 is displayed on the display 21a of the portable terminal 2 as shown in FIG. 4, and the customer uses the input pen 21b to set a desired condition / recommended vehicle from the initial menu screen G1. Select search button B1. Then, desired condition input processing 201 is executed, and input processing of own vehicle information is performed. This vehicle information is configured to input the information of the vehicle by displaying the vehicle type and model on the display 21a and selecting them. Alternatively, when the IC label 4 (IC tag 40) is attached to the own vehicle and the vehicle body number and the basic information of the vehicle are stored in the IC tag 40, the IC tag is read by the reader / writer 22 of the portable terminal 2. It can also be configured to read information from 40. The information on the own vehicle input by the customer or the information on the own vehicle read from the IC tag 40 is displayed on the display 21a as the own vehicle information screen G2 as shown in FIG.

  The company information screen G2 includes a search button B3, an assessment button B4, and a return button. When the search button B3 is selected, the input information on the own vehicle (customer information) is transmitted via the network 6. It is transmitted to the customer basic information registration process 301 of the management server 3. The customer basic information registration process 301 stores the transmitted customer information in the customer basic information database 33. The customer information is associated with the customer identification information and stored in the customer basic information database 33. This customer identification information is preliminarily stored by an employee of this exhibition hall when the mobile terminal 2 is lent to the customer. It is allocated and registered in the terminal device 2 and the customer basic information database 33.

  Next, in the management server 3, customer information is passed to the vehicle information extraction process 302. The vehicle information extraction process 302 searches the vehicle information database 32 based on this customer information and obtains information on the used car 5 that meets the conditions. It is extracted together with the product identification information and transmitted to the recommended vehicle display process 202 of the mobile terminal 2. At this time, the extracted product identification information of the used car 5 is stored in the customer marketing information database 34 together with the customer identification information. And the recommended vehicle display process 202 displays a search result as a recommended vehicle display screen G4, as shown to Fig.6 (a). In the recommended vehicle display screen G4, when the customer selects one from the displayed list of used candidate cars 5 to be examined, as shown in FIG. 6B, the current position to the position of the used car 5 selected. An exhibition place guidance screen G5 showing is displayed.

  Thus, before actually considering the used car 5 at the exhibition hall, the customer's desired conditions are input to the mobile terminal 2 and the candidate for examination is presented to clarify and hope the customer. Since the candidate of the used car 5 suitable for can be recommended, the possibility that a business negotiation is concluded can be made high. In addition, when such a portable terminal 2 is used, the recommended candidate display position is displayed on the map, thereby saving the trouble of searching for the display position of the desired used car 5 and allowing the customer to purchase the used car 5. Can concentrate on the study.

  In this embodiment, when the assessment button B4 is pressed on the company information screen G2, as shown in FIG. 5B, the trade-in price of the vehicle owned by this customer is managed based on the inputted customer information. Assessed by the server 3 and displayed as an assessment screen G3. With this configuration, the customer can obtain more information when considering the purchase of the used car 5, and can increase the possibility that the negotiation is organized.

  When the candidate for the examination vehicle is extracted as described above, the customer takes the portable terminal 2 and examines the used car 5 in the exhibition hall with actual eyes. At this time, the customer can acquire and confirm the attribute information of the used car 5 using the mobile terminal 2 even for the used car 5 that has not been extracted as the examination candidate in the exhibition hall. Below, the case where the attribute information of the used car 5 displayed is taken out and compared with the own vehicle will be described.

  When the customer finds a used car 5 to be considered for purchase, the customer selects an exhibition car information search button B2 from the initial menu G1 of the portable terminal 2. Then, the vehicle ID acquisition process 203 is activated, and a comparative vehicle information acquisition screen G6 shown in FIG. 7A is displayed on the display 21a. When the OK button B5 is selected on the comparison vehicle information acquisition screen G6, the product identification information is read from the IC tag 40 of the used car 5 through the reader / writer 22. The read product identification information is transmitted to the selected vehicle registration process 303 of the management server 3.

  In the selected vehicle registration process 303 of the management server 3, the transmitted product identification information is stored in the customer marketing information database 34 in association with the customer identification information. Then, the product identification information is passed to the selected vehicle information extraction process 304, the vehicle information database 32 is searched with the product identification information, the attribute information of the designated used car 5 is extracted, and the extraction result is the terminal device 2. The selected vehicle information display process 204 is transmitted. Based on the extraction result, the selected vehicle information display process 204 displays the attribute information of the used car 5 selected by the customer on the display 21a as a comparative vehicle information screen G7 as shown in FIG. 7B. Further, when the comparison button B6 on the comparison vehicle information screen G7 is selected, a comparison display process 205 is executed, and as shown in FIG. 7C, the own vehicle attribute information input by the customer and the acquired comparison are obtained. The attribute information of the car is displayed on the display 21a as a comparison screen G8. Note that the comparison with the own vehicle can be performed on the used car 5 which is extracted by inputting desired conditions as described above.

  In this way, not only the information on the used car 5 that the customer has entered and extracted the desired conditions, but also the information on the used car 5 found in the exhibition hall can be obtained on the spot using the mobile terminal 2, Since it can be compared with the information of the own vehicle, the customer can easily consider the purchase of the used car 5. At this time, when assessing the trade-in price of the own vehicle, it is possible to compare the assessed price with the selling price of the comparative vehicle, and the examination becomes easier.

  As described above, the product identification information of the used car 5 extracted so as to meet the customer's conditions using the mobile terminal 2 and the used car 5 from which the customer has acquired the vehicle information at the exhibition hall is the customer identification information. At the same time, it is stored in the customer marketing information database 34. Therefore, when a business negotiation for used car sales is made with a customer who has finished viewing the exhibition hall, the information in the customer marketing information database 34 can be used. For example, processing is executed as follows using the terminal device 7 installed in the negotiation room.

  First, when the negotiation information display process 701 is executed and customer identification information is input from the terminal device 7, the product identification information of the used car 5 corresponding to the customer identification number is extracted from the customer marketing information database 34. As shown in FIG. 8, it is displayed on the terminal device 7 as a negotiation screen G6. The negotiation screen G6 includes a display item selection screen G6a and a vehicle information screen G6b. When the display item of the used car 5 to be negotiated is selected from the display item selection screen G6a by the input device of the terminal device 7, Only the selected item is displayed on the vehicle information screen G6b.

  In this negotiation screen G6, when the desired vehicle is selected and the negotiation registration button B7 is selected, the negotiation storage process 702 is executed, and the negotiation is being performed in the vehicle information database 32 based on the product identification information of the corresponding used car 5. The flag is turned on. Similarly, when the desired vehicle is selected and the negotiation cancellation button B8 is selected, the negotiation cancellation processing 703 is executed, and the negotiation flag in the vehicle information database 32 is turned off.

  In this way, by storing the product identification information of the used car 5 that the customer is interested in together with the customer identification information of the customer in the customer marketing information database 34, the tendency of the customer to be interested is grasped for each customer. Business negotiations can be promoted advantageously. In addition, as described above, in the terminal device, for the used car 5 under negotiation, by setting a flag under negotiation in the vehicle information database 32 and managing that the negotiation is in progress, other customers purchase wastefully. Can be prevented.

It is a block diagram which shows the sales information management system which concerns on this invention. It is a top view which shows an IC label. It is a flowchart which shows the flow of a process of the sales information management system which concerns on this invention. It is a screen block diagram of an initial menu. It is a screen block diagram of the screen which registers own vehicle information, (a) is an input screen of own vehicle information, (b) is an assessment display screen of a trade-in price. It is a screen block diagram of the screen which displays the display position of the selected used car, (a) is a list screen of the used car selected, (b) is a map screen which shows a position. It is a screen block diagram of the screen which displays comparative vehicle information, (a) is an information input screen, (b) is a comparative vehicle information display screen, (c) is a comparison screen. It is a screen block diagram of the screen which inputs the negotiation information in a terminal device.

Explanation of symbols

1 Sales Information Management System 2 Mobile Terminal (Mobile Terminal Device)
3 Server device 5 Used car (product)
6 Network 7 Terminal device 21a Display (attribute information presenting means)
22 Reader / writer (identification information reading means)
32 Vehicle information database (attribute information storage means)
34 Customer marketing information database (history information storage means)
40 IC tag (identification information storage means)
701 Business negotiation information display processing (history information reading means)
702 Storage process during negotiation (storage means during negotiation)

Claims (5)

A sales information management system for assisting a customer who reviews the product in an exhibition hall where the product is displayed,
Identification information storage means attached to the product, storing product identification information of the product and readable in a non-contact manner;
Attribute information storage means for storing product attribute information of the product in association with the product identification information;
Attribute information reading means for reading the product attribute information corresponding to the product identification information from the attribute information storage means;
The identification information reading means that the customer carries in the exhibition hall and reads the product identification information from the identification information storage means in a non-contact manner, and the attribute information reading means by the read product identification information A sales information management system comprising a mobile terminal device having attribute information presenting means for extracting and presenting product attribute information.   History information storage for storing the read product identification information in association with the customer identification information of the customer who has read the product identification information when the product identification information is read by the identification information reading means The sales information management system according to claim 1, further comprising means. Customer information input means for inputting the customer identification information;
History information reading means for reading out the product identification information corresponding to the inputted customer information from the history information storage means;
Among the read product identification information, select the product identification information of the product under negotiation, and add information that the negotiation is in progress to the product attribute information corresponding to the selected product identification information 3. The sales information management system according to claim 2, wherein the sales information management system is configured to be stored in the negotiation information storage means stored in the attribute information storage means.   The sales information management system according to any one of claims 1 to 3, wherein the identification information storage means comprises an IC tag. The sales information management system according to any one of claims 1 to 4, wherein the portable terminal device is configured to be connected to a network by wireless communication.

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