JP2006012015A - Article delivery/accounting method, article delivery/accounting system, service agent server, and article delivery/accounting program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To relux/reduce restriction on the user side and the article sale agent side when an electronic commerce is utilized. <P>SOLUTION: An article collection instruction request is transmitted to a home delivery agent terminal 40 by a service agent server 30 which receives an accounting delivery request from a store terminal 20. After article collection completion information from the home delivery agent terminal 40 is received by the service agent server 30, a settlement request is transmitted to an accounting processing agent device 50. Then, after settlement completion information is received, the article delivery instruction request is transmitted from the service agent server 30 to the home delivery agent terminal 40. Thus, an article is delivered from a home delivery agent to the user. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a merchandise delivery billing method, a merchandise delivery billing system, a service provider server, and a merchandise delivery billing program for executing processing such as ordering of goods, arrangement for delivery, and billing (settlement). The present invention relates to a merchandise delivery billing method, a merchandise delivery billing system, a service provider server, and a merchandise delivery billing program suitable for use in a sales form in which merchandise is provided to a user through an intermediary between a home delivery company and a credit card company.

In recent years, with the advancement of communication technology and information processing technology, collection and distribution of information using a communication network such as the Internet have been performed in companies and general households.
In particular, e-commerce (for example, mail order and online shopping) can be easily purchased at home without going to a store, so consumers (users) are freed from distance or time restrictions. It has become widespread as an excellent commercial transaction form.

Products ordered using this electronic commerce will reach the user's hands at a later date, and there are various modes of delivery methods.
For example, there is a method in which a delivery company delivers to a user's home (see a first delivery method, for example, Patent Document 1). According to this method, the user does not have to go to the store or the distribution center to take the merchandise. In addition, some home delivery companies provide a service for informing the delivery date and time and a service for notifying the change of the delivery date and time, so that the convenience of the user is improved.

Furthermore, as another delivery method, for example, there is a method in which a delivery box is installed in a condominium or the like and delivered there (see a second delivery method, for example, Patent Document 2). According to this method, since the goods are delivered even if they are not at home at the delivery date and time, the time constraint is improved.
Here, some courier companies perform credit card processing for payment of delivery charges including merchandise charges as one service form. In this case, the delivery company inputs / transmits a credit card number or the like using the delivered delivery company mobile wireless terminal when delivering the product. The server of the home delivery company or the merchandise sales company can make the credit card company perform settlement using the received credit card number or the like.

There are also various modes for settlement of merchandise.
For example, when a user purchases a product, he / she makes a payment by notifying the credit number (first settlement method), pays on delivery and pays when receiving the product (second settlement method), or transfers after receiving the product There are those that make payments (third payment method).
Among these, according to the first settlement method, since the credit number is notified from the user, the merchandise dealer can perform settlement using the credit number. In addition, according to the second settlement method, since the courier company receives the price of the product and the like, a reliable settlement is possible. Furthermore, according to the third settlement method, since it is not necessary to handle cash when delivering the product, the burden of cash management by the courier is reduced.
JP 2003-316869 A JP 2004-078630 A

  However, in the first delivery method (the method of delivering the product to the home at the designated date and time by the courier), the user must be at home at the designated date and time when receiving the delivery fee cash on delivery service or the cash on delivery service. There were restrictions. Moreover, since the price of the product and the delivery fee are paid when the product is received (delivered), the user has to prepare the price (fee) in advance, which is troublesome.

Also, in the second delivery method (method of delivering to a delivery box), when using the delivery fee cash-on-delivery service or the price exchange service, the user must be at home on the delivery date. Moreover, the price (fee) has to be prepared by the time of delivery, and as a result, the function of the delivery box has not been fulfilled.
Furthermore, in the credit card processing for delivery fee payment by the courier, it is necessary to perform data communication with the courier carrier mobile wireless terminal, making it difficult to use the service where radio waves are difficult to reach.

On the other hand, there are the following problems in the settlement method for the price of goods.
For example, in the first settlement method (method of notifying a credit number at the time of product purchase), sending and receiving personal information via a communication network may be leaked, which is not desirable from the viewpoint of security. Moreover, it is considered that delivery of goods is uncertain, and it has been a situation where damages of fraud can occur.

In addition, in the second settlement method (method of settlement by cash on delivery (during delivery)), although the delivery of the product itself is performed reliably, the user needs to prepare a price (fee) in advance, There was a problem such as having to stay at home.
Furthermore, in the third settlement method (payment by transfer after receipt of the product), even with this method, the delivery of the product itself is surely performed, but it takes time for the transfer to the user, and for high-priced products, There were problems such as being unable to use.

  The present invention is considered in view of the above circumstances, and restrictions on the user side when using e-commerce (need to be at home on delivery date, advance preparation of the price, worries about leakage of personal information, fraud Damages due to payments, transfer troubles, etc.) and restrictions on the merchant side (impossibility of settlement when communication with a mobile wireless terminal is not possible, etc.) can be eased and reduced, and delivery of the product is ensured, It is another object of the present invention to provide a merchandise delivery billing method, a merchandise delivery billing system, a service provider server, and a merchandise delivery billing program that allow a delivery box to be used with its original function.

  In order to achieve this object, the product delivery billing method of the present invention includes a process in which a user terminal sends a product purchase request to a store terminal, and a process in which the store terminal sends a delivery request and / or billing request to a service provider server. And a delivery request method after the service provider server receives the product collection completion information from the courier terminal, wherein the service provider server transmits a product collection instruction request to the courier terminal. Is sent to the billing processor device, and the service provider server receives the payment completion information from the billing processor device and then sends a merchandise delivery instruction request to the courier terminal.

When the merchandise delivery billing method is such a method, the settlement can already be completed before the merchandise delivery instruction request is transmitted to the delivery company terminal. For this reason, a user who applied for purchase of a product using electronic commerce does not need to pay the price or delivery fee when receiving the product. In addition, the user does not need to prepare a price (fee) in advance (before receiving the product), does not need to be at home on the delivery date, and does not have to make a transfer at a bank or the like at a later date. . In this way, the restrictions on the user side when using electronic commerce can be relaxed / reduced.
And since it is not necessary to pay for goods etc. at the time of goods receipt, in the apartment etc. in which the delivery box was installed, the original function of the delivery box can be utilized. That is, even if the user is not at home at the time of delivery, the product put in the delivery box can be received.

On the other hand, since it is not necessary for the merchandise distributor to receive the price (fee) when delivering the merchandise, communication with the portable wireless terminal by the courier (collection of the merchandise price) becomes unnecessary. For this reason, even if the delivery destination is a place where it is difficult for radio waves to reach, the product can be delivered regardless of the price, and the price or the like can be reliably collected. In this way, the restrictions on the merchandise seller side when electronic commerce is used can be relaxed / reduced.
Moreover, the payment request is transmitted to the billing processor device after the product collection completion information is received by the service provider server, that is, the collection of the product is completed by the courier and the delivery preparation to the user is ready. Since it is later, the product can be reliably delivered to the user, and damage caused by fraud can be reduced.

Furthermore, according to the configuration of the product delivery billing system of the present invention, it is possible to simplify the delivery of products.
For example, in the configuration of “electronic commerce system” described in Japanese Patent Application Laid-Open No. 2002-123697 (configuration including a consumer terminal device, a dealer device (server), and a provider device (server)) , Provider server plays the role of trading company-like brokerage, receives delivery (purchase) of merchandise from the distributor, and sells (resells) it to the consumer, so delivery of the merchandise (seller → provider → consumer) ) Has three stages.
On the other hand, in the configuration of the present invention (a configuration including a user terminal, a store terminal, a courier terminal, a billing processing device, and a service provider server), the service provider server is in charge of delivering a product. Since the batch processing including is performed, the delivery of the product is (seller → consumer), and simplification can be achieved.

  The product delivery billing method of the present invention includes a process in which the service provider server registers user information in advance, and a process in which the store terminal receives user identification information from the user terminal and transmits it to the service provider server. And a process in which the service provider server extracts user information using the received user identification information.

  If the product delivery billing method is such a method, the user does not have to input and transmit personal information when purchasing a product by electronic commerce. That is, since personal information is not transmitted / received via a network, security concerns such as leakage can be solved.

The product delivery billing method of the present invention includes a process in which a user terminal receives a screen for selecting a delivery method for a product from a store terminal, and a delivery method designation in which the user terminal designates one or more delivery methods. The method includes a process of transmitting information to the store terminal and a process of transmitting the received delivery method designation information to the service provider server by the store terminal.
When the merchandise delivery billing method is such a method, the user can arbitrarily select a delivery method, so that convenience for the user can be improved.

  The product delivery billing system of the present invention includes a store terminal that receives a product purchase request from a user terminal, a service provider server that receives a delivery request and / or a charge request from the store terminal, and the service provider server. Product delivery charge comprising a courier terminal that receives a product collection instruction request and returns product collection completion information, and a billing processor device that receives a payment request from the service provider server and returns payment completion information The service provider server sends a settlement request to the billing processor device after receiving the merchandise collection completion information from the courier terminal and receives a merchandise completion instruction request from the billing processor device. Is transmitted to the delivery company terminal.

When the merchandise delivery billing system has such a configuration, a merchandise delivery instruction request is transmitted to the courier terminal after completion of the settlement process. Therefore, a user who purchases a merchandise using electronic commerce pays for the price when receiving the merchandise. No need to pay. For this reason, various restrictions, such as preparing a price beforehand before the receipt, can be eased and reduced.
On the other hand, the merchandise distributor can know the completion of the settlement process and can expect a reliable delivery of the merchandise, thereby improving the quality of the service.

  In addition, the service provider server of the present invention receives a delivery request and / or a billing request from a store terminal, and transmits a product collection instruction request to a delivery company terminal and a settlement request to a billing processor device, respectively. A service provider server having a control unit that generates a product collection instruction request and / or a settlement request, and the control unit issues a settlement request after the communication unit receives the product collection completion information from the delivery company terminal. The communication unit transmits a payment request to the billing processor device, and the control unit generates a product delivery instruction request after the communication unit receives the payment completion information from the billing processor device. The product delivery instruction request is transmitted to the delivery company terminal.

  If the service provider server has such a configuration, it is possible to alleviate / relieve various restrictions on users who have purchased products using electronic commerce and various restrictions on merchandise sellers who provide the products.

  In addition, the product delivery billing program of the present invention includes a process for receiving a delivery request and / or a billing request from a store terminal, a process for sending a product collection instruction request to the delivery company terminal, and a product collection completion information from the delivery company terminal. A merchandise delivery billing program for causing a service provider server to execute a process of receiving, a process of transmitting a settlement request to a billing processor apparatus, and a process of receiving settlement completion information from the billing processor apparatus. Service business processing to receive a payment request to the billing processor device after receiving the product collection completion information from the service processing and processing to send a product delivery instruction request to the courier terminal after receiving the payment completion information from the billing processor device It is configured to be executed by a person server.

  By causing the service provider server to execute a product delivery billing program having such a configuration, various restrictions on users who have purchased products using electronic commerce, and various measures for product sellers who provide the products Can be relaxed or reduced.

  According to the present invention, since the product delivery instruction request is transmitted to the delivery company terminal after the settlement is completed, the user does not need to pay for the product or the delivery fee when delivering the product. For this reason, various restrictions on the user's side (need to be at home on delivery date, advance preparation of the price, trouble of transfer, etc.), restrictions on the merchant's side (impossibility of settlement when communication by portable wireless terminal is not possible, etc.) ) Can be relaxed and reduced.

In addition, since the settlement request is transmitted to the billing processor device after the delivery of the product is completed by the delivery company, the certainty of the product delivery to the user can be improved. Therefore, damage such as fraud in electronic commerce can be suppressed.
Furthermore, since the personal information of the user is registered in advance in the service provider server, the user only needs to transmit information that can identify himself / herself via the network. For this reason, worry about leakage of personal information can be reduced.

  Hereinafter, preferred embodiments of a product delivery billing method, a product delivery billing system, a service provider server, and a product delivery billing program according to the present invention will be described with reference to the drawings.

First, an embodiment of a product delivery billing system and a service provider server according to the present invention will be described with reference to FIG.
FIG. 1 is a block diagram showing the configuration of the product delivery billing system of this embodiment.
As shown in the figure, the product delivery billing system 1 includes a user terminal 10, a store terminal 20, a service provider server 30, a delivery company terminal 40, and a billing processor device 50, which are They are connected by a communication network 60.

Here, the user terminal 10 is an information processing apparatus represented by a mobile phone, a PDA, a personal computer, and the like, and has a communication function that can be connected to a communication network 60 such as the Internet.
As illustrated in FIG. 2, the user terminal 10 includes a storage unit 11, a communication unit 12, a display unit 13, an input unit 14, and a control unit 15.

The storage unit 11 stores programs and various information for operating predetermined functions of the user terminal 10.
The storage unit 11 can store, for example, user identification information, product information display screen, delivery method selection screen, billing confirmation request, delivery destination confirmation request, payment information, product delivery registration information, product delivery information, and the like. .

The communication unit 12 is an interface having a communication function, and executes transmission / reception of predetermined information to / from each device (various devices connected to the communication network 60) via the communication network 60.
The communication means 22 in the store terminal 20, the communication means 32 in the service provider server 30, the communication means 42 in the delivery company terminal 40, and the communication means 52 in the billing processor apparatus 50 are also interfaces having a communication function. Thus, transmission / reception of predetermined information to / from each device (various devices connected to the communication network 60) is performed via the communication network 60.

In the communication means 12, for example, a signal for accessing the store terminal 20 or the service provider server 30 (for connecting to the store terminal 20 or the service provider server 30), personal information for registration, product purchase request, user Identification information, approval information such as billing information, merchandise delivery information approval information, and the like are transmitted. These information and the like are generated by the control unit 11 and then transmitted to the store terminal 20 or the service provider server 30 via the communication unit 12 or the communication network 60.
In the communication means 12, personal information registration screen, ID information, product information display screen, delivery method selection screen, billing confirmation request, delivery destination confirmation request, payment information, product delivery registration information, product delivery information, etc. are received. Is done. The received information is sent to the storage means 11 and stored therein. Also, it is sent to the control means 15 and a predetermined process (for example, display on the display means 13) is executed.

The display means 13 can be composed of, for example, a CRT (CRT), an LCD (Liquid Crystal Display), a plasma display, etc., and displays a screen for executing various functions of the user terminal 10. For example, data stored in the storage means 11, an execution screen of installed or downloaded software, a Web page of the accessed site, and the like can be displayed.
Note that the display means 23 at the store terminal 20, the display means 33 at the service provider server 30, the display means 43 at the delivery company terminal 40, and the display means 53 at the billing processor device 50 are also, for example, CRT (CRT), LCD, etc. (Liquid crystal display), plasma display, and the like, and screens (for example, various data, software execution screens, web pages, etc.) for executing various functions of each device (store terminal 20 or the like). Can be displayed.

The display means 13 can display a product information display screen, a delivery method selection screen, and the like.
Various information (product information) related to the product is displayed on the product information display screen.
As product information, for example, as shown in FIG. 3, the type of product (electric product, software product, book, food, etc.), product name (product name), book author, publisher, product code, list price (Price), manufacturer, content, number of sales, appearance photo, etc. are included. Further, the product information can include information such as the model number, the number of stocks, and the color.
On the product information display screen, a button (for example, “Put in a basket”) to be selected when purchasing the product is displayed.

On the delivery method selection screen, information for selecting and specifying the delivery method, delivery location (delivery destination), etc. of the product is displayed.
As shown in FIG. 4a, for example, there are “delivery by a courier”, “delivery at a designated store”, “delivery at a collection / delivery center”, and the like.
As shown in FIG. 4b, delivery locations (delivery destinations) include, for example, “home”, “convenience store”, “main store”, and the like, for example, “address”, “store name”, “ It can be specified by “Map”.
Furthermore, the display means 13 can display, for example, a billing confirmation screen, a delivery destination confirmation screen, a payment registration information confirmation screen, a product delivery registration information confirmation screen, a product delivery information display screen, and the like.

The input unit 14 can be configured by an MMI (Man Machine Interface), a pointing device, or the like, and specifically includes a mouse, a trackball, a trackpad, a joystick, a keyboard, a controller, and the like.
Note that each of the input means 24 in the store terminal 20, the input means 34 in the service provider server 30, the input means 44 in the delivery company terminal 40, and the input means 54 in the billing processor device 50 are, for example, MMI (Man Machine Interface). Or a pointing device.

In the input unit 14, input operations are executed regarding various functions of the user terminal 10.
In the input means 14, input operations such as registration personal information, product purchase information, delivery method, approval / change of billing information and delivery destination information, approval / change of product delivery registration information, and various information transmission operations Etc. are executed.

The control unit 15 reads a program stored in the storage unit 11 to operate / execute / control a predetermined function of the user terminal 10.
Specifically, for example, the control unit 15 performs connection to a Web server, transmission / reception of mail, and the like by a communication function.
In addition, the control unit 15 accesses the site opened by the store terminal 20 and the like, controls the information received by the communication unit 12 and each information input by the input unit 14 to the storage unit 11 and stores them. Control for displaying the screen on the display means 13, control for transmitting information extracted from the storage means 11 (or information input by the input means 14) to other devices via the communication means 12 and the communication network 60, etc. To do.

The store terminal 20 is an information processing apparatus such as a personal computer installed in a store such as a retail store or a virtual store on the communication network 60. As shown in FIG. Display means 23, input means 24, and control means 25.
The storage unit 21 stores a program for operating a predetermined function of the store terminal 20, various information, and the like.
The storage unit 21 can store, for example, a product information display screen, a delivery method selection screen, a product purchase request, user identification information, product collection information, product price information, and the like.

  The communication means 22 transmits a WEB page (product information display screen, delivery method selection screen) that can provide product information to the user terminal 10 that has accessed. Further, the communication unit 23 receives the product purchase request, user identification information, and product collection information and product price information transmitted from the service provider server 30 transmitted from the user terminal 10. Then, the communication unit 23 transmits a delivery request and billing request (collectively referred to as “billing delivery request”), user identification information, and the like for the product (user) to the service provider server 30. These pieces of information are transmitted / received via the communication network 60.

The display means 23 displays information related to various functions of the store terminal 20.
For example, the display unit 23 can display contents such as a product purchase request, a charge delivery request, product collection information, and product price information.

The control unit 25 reads a program stored in the storage unit 21 to operate / execute / control a predetermined function of the store terminal 20.
For example, a site is opened, and a product information display screen, a delivery method selection screen, and the like are transmitted to another information processing apparatus (for example, the user terminal 10) via the communication network 60. Further, the control means 25 controls the information received by the communication means 22 and each information input by the input means 24 to be sent to the storage means 21, the control to display various screens on the display means 23, and the storage means 21. Control is performed such that the extracted information (or information input by the input unit 24) is transmitted to another device via the communication unit 22 and the communication network 60.

The service provider server 30 is an information processing apparatus such as a workstation server installed in a service provider (or a delivery company or a credit card provider), and is connected to the communication network 60.
The service company is a company that mediates between the user, the store, the courier company, and the credit card company, and uses the product delivery billing system 1 to provide the user with proxy or support for the provision of the product. Do.

As shown in FIG. 6, the service provider server 30 includes a storage unit 31, a communication unit 32, a display unit 33, an input unit 34, and a control unit 35.
The storage unit 31 stores a program for operating a predetermined function of the service provider server 30, various information, and the like.
In addition, as shown in FIG. 7, the storage unit 31 stores and registers a user information table including personal information (user information) for each user.

As shown in the figure, the personal information includes, for example, billing information (credit information), delivery destination information (residence), e-mail address, and the right or wrong of home delivery mail notification. In addition to these, information about the user can be registered as personal information.
Further, the user information table includes user identification information. The user identification information is information of low importance (information that is difficult to be abused even if known to others), for example, an arbitrary number sequence (determined by the user), ID information (given to the user by the service provider), portable Examples include telephone numbers. Such information is considered to be less damaged even when leaked than, for example, a credit card number, an address, or an e-mail address.

The storage unit 31 can store, for example, a personal information registration screen, ID information, charging delivery request, approval information such as charging information, product collection completion information, settlement completion information, product delivery registration information approval information, and the like. .
Furthermore, the storage means 31 can have a store database, a delivery company database, and the like.
The store database stores, for example, information such as store name, address, bank account, contact information (e-mail address, etc.).
The delivery company database stores, for example, information such as the name, address, contact information (e-mail address, etc.) of the delivery company, the type of service provided (time zone delivery, frozen / refrigerated delivery, etc.), and the charge table.

The communication unit 32 receives the access signal transmitted from the user terminal 10 or the store terminal 20. Also, the personal information for registration, approval information for charging information, merchandise delivery registration information approval information, etc. from the user terminal 10, the charging delivery request from the store terminal 20, the merchandise collection completion information from the delivery company terminal 40, etc. Payment completion information and the like are received from the merchant apparatus 50, respectively.
Further, the communication means 32 collects personal information registration screen, ID information, billing confirmation request, delivery destination confirmation request, payment registration information, merchandise delivery registration information, merchandise delivery information, etc. from the user terminal 10 to the store terminal 20. Information, product price information, etc., a product collection instruction request, product delivery instruction information (product delivery instruction request), etc. are transmitted to the delivery company terminal 40, and settlement request information (settlement request) etc. are transmitted to the billing processor device 50.

  The display means 33 includes, for example, contents of a user information table, various information (acknowledgment information such as billing information, product collection information, product collection completion information, settlement request information, settlement completion information, product price information, product delivery registration information approval information, The contents of merchandise delivery instruction information, merchandise delivery information, etc.) can be displayed.

The control unit 35 operates, executes, and controls a predetermined function by reading a program stored in the storage unit 31 and sending a command to each component of the service provider server 30.
For example, the control means 15 sends the information received by the communication means 32 and the information inputted by the input means 34 to the storage means 31 and stores them, displays the various screens on the display means 33, and controls the storage means 31. Control is performed such that the extracted information (or information input by the input unit 34) is transmitted to another device via the communication unit 32 and the communication network 60.

  Further, when receiving the registration personal information from the communication means 32, the control means 35 sends the registration personal information to the storage means 31 to be stored and registered in addition to the user information table. Then, the control means 35 generates the ID of the user whose personal information is registered, sends it to the storage means 31 for storage and registration, and sends it to the communication means 32 for transmission to the user terminal 10.

Further, when receiving the charge delivery request from the communication means 32, the control means 35 takes out the user identification information included in the charge delivery request and refers to the user information table stored / registered in the storage means 31. Then, it is determined whether or not the same user identification information as the extracted user identification information exists in the user information table.
If the same user identification information exists as a result of the determination, the user is authenticated. In this case, the control means 35 detects and extracts billing information (credit information) and delivery destination information from the user information table using the user identification information as a key (extraction of user information). The extracted billing information and delivery destination information are included in the billing confirmation request and the delivery destination confirmation request, and are transmitted to the user terminal 10 via the communication unit 32 and the communication network 60.
On the other hand, when the same user identification information does not exist, the user is not authenticated. In this case, the control unit 35 can generate a user non-authentication notification and transmit it to the user terminal 10 via the communication unit 32 and the communication network 60.

Further, when the control unit 35 receives the approval information such as charging information from the communication unit 32 (or takes out from the storage unit 31), the control unit 35 confirms the contents of the approval information such as charging information. When the content of the approval information such as the charging information is to approve the charging information and the delivery destination information as they are, the control unit 35 generates a product collection instruction request including the information, via the communication unit 32 and the communication network 60. To the courier terminal 40. On the other hand, when the content of the approval information such as the charging information is to change the charging information or the delivery destination information, the control unit 35 generates a product collection instruction request including the changed information, and the communication unit 32 and the communication It is transmitted to the delivery company terminal 40 via the network 60.
Next, the control means 35 generates product collection information indicating that the delivery of goods has been instructed to the delivery company, and transmits it to the store terminal 20 via the communication means 32 and the communication network 60.

Thereafter, when the product collection completion information is received by the communication unit 32, the control unit 35 generates settlement request information (payment request) and transmits it to the billing processor apparatus 50 via the communication unit 32 and the communication network 60. .
Further, when the payment completion information is received by the communication means 32, the control means 35 generates merchandise price information (information indicating that the price of the merchandise has been transferred), and via the communication means 32 and the communication network 60. It transmits to the store terminal 20.
Further, when the payment completion information is received by the communication unit 32, the control unit 35 generates payment information (credit processing approved information) and product delivery information (product delivery scheduled date and time notification). It transmits to the user terminal 10 via the network 60.

  When the product delivery information approval information is received by the communication unit 32, the control unit 35 generates product delivery instruction information (product delivery instruction request), and the delivery company terminal 40 via the communication unit 32 and the communication network 60. Send to. In addition, a copy of the product delivery instruction information is transmitted to the user terminal 10 via the communication unit 32 and the communication network 60.

The courier terminal 40 is an information processing apparatus such as a personal computer installed in the courier. As shown in FIG. 8, the storage means 41, the communication means 42, the display means 43, the input means 44, , And control means 45.
The storage unit 41 stores a program for operating a predetermined function of the delivery company terminal 40, various information, and the like.
In addition, the storage unit 41 can store, for example, a product collection instruction request, product delivery instruction information (product delivery instruction request), and the like.

The communication means 42 receives a product collection instruction request from the service provider server 30 (request to collect the user's desired purchase product from the store), product delivery instruction information (user's desired date and time etc. And the like). The home delivery company collects and delivers the goods based on the contents of these instructions.
Further, the communication means 42 transmits product collection completion information and the like to the service provider server 30.

The control means 45 reads the program stored in the storage means 41 and operates / executes / controls predetermined functions of the delivery company terminal 40.
Specifically, for example, the control unit 45 sends information received by the communication unit 42 or information inputted by the input unit 44 to the storage unit 41 and stores it, and controls to display various screens on the display unit 43. Control for transmitting information extracted from the storage unit 41 (or information input by the input unit 44) to other devices via the communication unit 42 and the communication network 60 is executed.

The billing processor 50 is an information processing device such as a personal computer installed in a billing processor represented by, for example, a credit card business operator. As shown in FIG. 52, a display means 53, an input means 54, and a control means 55.
The storage unit 51 stores a program for operating a predetermined function of the billing processor 50 and various information. Further, the storage unit 51 can store, for example, settlement request information (settlement request).

The communication means 52 receives payment request information (including user credit card number information) and the like from the service provider server 30. Further, the communication means 42 transmits settlement completion information and the like to the service provider server 30.
The control unit 55 reads a program stored in the storage unit 51 to operate / execute / control a predetermined function of the accounting processor apparatus 50.

Specifically, for example, the control means 55 sends the information received by the communication means 52 and each information inputted by the input means 54 to the storage means 51 and stores them, and controls the display means 53 to display various screens. Control for transmitting information extracted from the storage unit 51 (or information input by the input unit 54) to other devices via the communication unit 52 and the communication network 60 is executed.
Furthermore, the control means 55 can perform a payment process (billing process).

Next, among the operations of the product delivery billing system of this embodiment (product delivery billing method), the user registration operation will be described with reference to FIG.
This figure is an operation procedure diagram showing a user registration processing procedure in the merchandise delivery billing system.

In the user terminal 10, the service provider server 30 is accessed by a user input operation (step 10).
An access signal is received by the communication means 32 of the service provider server 30, and a screen (personal information registration screen) for registering the user's personal information is extracted from the storage means 31, and the communication means 32 and the communication network 60 are connected. To the user terminal 10 (step 11).

The personal information registration screen is received by the communication means 11 of the user terminal 10 (step 12) and sent to the display means 13 for display (step 13).
In accordance with the contents of the displayed personal information registration screen, personal information (registration personal information) is input by an input operation by the user at the input means 14 (step 14).
Here, the input personal information for registration includes, for example, each piece of information shown in FIG. 5 (billing information (credit information), delivery destination information (location), e-mail address, home delivery mail notification setting (product delivery) In this case, there is included a setting regarding whether or not to request advance notification of delivery date and time by e-mail), etc. Note that a plurality of billing information, delivery destination information, and the like can be registered.
The inputted registration personal information is transmitted to the service provider server 30 via the communication means 12 and the communication network 60 (step 15).

When the registration personal information is received by the communication means 33 of the service provider server 30 (step 16), it is sent to the storage means 31 via the control means 35 and stored / registered (step 17).
Then, ID information to be given to the registered user is generated by the control means 35 (step 18). The generated ID information is sent to the storage means 31 and stored therein.

Further, the ID information is transmitted from the control means 35 to the user terminal 10 via the communication means 32 and the communication network 60 (assignment of ID information, step 19).
The ID information is received by the communication means 12 of the user terminal 10 (step 20), sent to the storage means 11, and stored (step 21). Further, it is sent to the display means 14 and displayed.

Next, of the operations of the product delivery billing system according to the present embodiment (product delivery billing method), the operation from when a user purchases a product to when the product is delivered will be described with reference to FIGS. 11a and 11b. To do.
11a and 11b are operation procedure diagrams showing the procedure of merchandise purchase delivery processing in the merchandise delivery billing system.

In the user terminal 10, the store terminal 20 is accessed by a user input operation (connected to the store terminal, step 30).
The access signal is received by the communication means 22 of the store terminal 20, and the product information display screen (screen for product purchase) is taken out from the storage means 21 and sent to the user terminal 10 via the communication means 22 and the communication network 60. It is transmitted (step 31). Here, a delivery method selection screen (screen for selecting the delivery method of the product) is taken out from the storage means 21 and included in the product information display screen to the user terminal 10 via the communication means 22 or the like. Sent.

In the communication means 12 of the user terminal 10, a product information display screen (including a delivery method selection screen) is received (step 32), sent to the storage means 11, stored, and sent to the display means 13 for display. (Step 33).
According to the content of the displayed product information display screen, information (product purchase information) related to the product to be purchased is input by an input operation by the user with the input means 14 (step 34). Here, user identification information is also input (or retrieved from the storage means 11).

Further, according to the contents of the displayed delivery method selection screen, one or more delivery methods are selected / input by an input operation by the user at the input means 14 (step 35). Information indicating the selected / input delivery method is used as delivery method designation information.
These product purchase information and delivery method designation information are sent to the storage means 11 and stored therein. Further, the product purchase information and the delivery method designation information are transmitted as a product purchase request together with the user identification information to the store terminal 20 via the communication means 12 and the communication network 60 (step 36).

When the merchandise purchase request is received by the communication means 23 of the store terminal 20, the merchandise purchase request is sent to the storage means 21 via the control means 25 and stored (step 37).
The control unit 25 generates a billing request and a delivery request (collectively referred to as “billing delivery request”) based on the merchandise purchase request, and sends to the storage unit 21 for storage. The generated billing delivery request includes user identification information.
The billing delivery request is transmitted to the service provider server 30 via the communication means 22 and the communication network 60 (step 38).

When the charge delivery request is received by the communication means 32 of the service provider server 30 (step 39), it is sent to the control means 35. The billing delivery request can also be stored in the control means 31.
The control means 35 that has received the charge delivery request refers to the user information table stored / registered in the storage means 31, and the received charge delivery request is included in the user identification information stored in the user information table. It is determined whether there is a match with the included user identification information (user authentication, step 40).

If there is a match as a result of the determination, the user is authenticated. In this case, the control means 35 detects and extracts billing information and delivery destination information from the user information table (extraction of user information, step 41), and includes a billing confirmation request including the billing information and the delivery destination information. A delivery destination confirmation request is generated (step 42). The generated charge confirmation request and delivery destination confirmation request can be stored in the storage unit 31.
The billing confirmation request and the delivery destination confirmation request are transmitted to the user terminal 10 via the communication means 32 and the communication network 60 (step 42).
On the other hand, if there is no match, the user is not authenticated. In this case, a non-authentication notification is generated in the control unit 35 and transmitted to the user terminal 10 via the communication unit 32 and the communication network 60.

By the way, when the billing confirmation request and the delivery destination confirmation request transmitted from the service provider server 30 are received by the communication unit 12 of the user terminal 10 (step 43), they are sent to the storage unit 11 and stored therein. It is sent to the display means 13 and displayed.
In accordance with the displayed contents of the billing confirmation request and the delivery destination confirmation request, the user is instructed to approve or change the contents of the request by an input operation on the input means 14 (step 44). The contents of the approval or change are generated as approval information such as billing information by the control means 15 (step 45), sent to the storage means 11, stored, and serviced via the communication means 12 and the communication network 60. It is transmitted to the operator server 30 (step 45).

When approval information such as billing information is received by the communication means 32 of the service provider server 30, it is sent to the control means 35 and sent to the storage means 31 for storage (step 46).
The control means 35 generates a product collection instruction request based on the contents of the charging information and the delivery destination information indicated by the approval information such as the charging information (or based on the contents of the change), and sends it to the storage means 31. The information is stored and transmitted to the delivery company terminal 40 via the communication means 32 and the communication network 60 (step 47).

  The product collection instruction request can be transmitted not only to the courier terminal 40 but also to the store terminal 20 (step 48). In this case, the control means 35 collects product collection information indicating all or part of the contents of the product collection instruction request (for example, as a copy of the product collection instruction request, the collection does not include user personal information other than the user identification information). Information) is generated and transmitted to the store terminal 20 via the communication means 32 and the communication network 60. Then, the product collection information is received by the communication means 22 of the store terminal 20 and sent to the storage means 21 for storage (step 49).

When a product collection instruction request is received by the communication means 42 of the delivery company terminal 40, it is sent to the control means 45 and also sent to the storage means 41 for storage (step 50).
The goods are collected from each store by the home delivery company that has received the goods collection instruction request (step 51).
When the collection is completed, the delivery agent operates the input unit 44 of the delivery company terminal 40, and the product collection completion information is generated by the control unit 45. The generated product collection completion information is transmitted to the service provider server 30 via the communication means 42 and the communication network 60 (step 52).

When the product collection completion information is received by the communication means 32 of the service provider server 30, the product collection completion information is sent to the control means 35 and also sent to the storage means 31 for storage (step 53).
In the control means 35 that has received the product collection completion information, the billing information is taken out from the storage means 31, and settlement (billing) request information (settlement request) is generated based on this billing information. The generated settlement request information is transmitted to the accounting processor apparatus 50 via the communication means 32 and the communication network 60 (step 54). The settlement request information can be sent to and stored in the storage means 31.

When settlement (billing) request information is received by the communication means 52 of the billing processor 50, it is sent to the control means 55 and sent to the storage means 51 for storage (step 55).
Then, the payment is performed by the credit card company that has received the request for the payment (billing) process by receiving the payment (billing) request information (step 56).
When the settlement is completed, the credit card company person in charge inputs the contents of the settlement (including the completion of the settlement) with the input means 54 of the billing processor 50. In accordance with the contents of this input operation, settlement completion information is generated by the control means 55 and transmitted to the service provider server 30 via the communication means 52 and the communication network 60 (step 57).

When the payment completion information is received by the communication means 32 of the service provider server 30, it is sent to the control means 35 and also sent to and stored in the storage means 31 (step 58).
Upon receipt of the payment completion information, the control means 35 generates product price information (information indicating that the price of the product has been transferred to the service provider and information on the scheduled transfer to the store) and sends it to the storage means 31. And is transmitted to the store terminal 20 via the communication means 32 and the communication network 60 (step 59).
The commodity price information is received by the communication means 22 of the store terminal 20 (step 60), sent to the storage means 21, and stored. Thereby, the store side can confirm the completion of the commodity price settlement by the user and the payment schedule to the store side.

Further, the control means 35 of the service provider server 30 generates payment information (credit processing approved information) and product delivery information (product delivery scheduled date and time notification), and sends them to the storage means 31 for storage. It is transmitted to the user terminal 10 via the communication means 32 and the communication network 60 (step 61).
The generation and transmission of the product delivery information (product delivery scheduled date and time notification) is performed according to the content of “notification request presence / absence (not shown)” registered in the user information table.

The payment means and merchandise delivery information are received by the communication means 12 of the user terminal 10 and sent to the control means 15 and sent to the storage means 11 for storage (step 62). Then, payment information and merchandise delivery information are sent from the control means 15 to the display means 13, and their contents are displayed.
When the displayed contents are approved or changed by the operation of the input means 14 by the user (step 63), the contents of the approval or change are generated by the control means 15 as merchandise delivery information approval information, and the communication means 12 and the communication network 60 to the service provider server 30 (step 64).

When the merchandise delivery information approval information is received by the communication means 32 of the service provider server 30, it is sent to the control means 35 and sent to the storage means 31 for storage (step 65).
Based on the content indicated by the merchandise delivery information approval information, merchandise delivery instruction information (product delivery instruction request) is generated by the control means 35, sent to the storage means 31, stored, and via the communication means 32 and the communication network 60. Is transmitted to the delivery company terminal 40 (step 66).

Further, a copy of the merchandise delivery instruction information is generated by the control means 35 and transmitted to the user terminal 10 via the communication means 32 and the communication network 60 (step 67).
The product delivery instruction information is received by the communication means 12 of the user terminal 10 (step 68), sent to the storage means 11, and stored. Further, it is sent to the display means 13 via the control means 15 and displayed. Thereby, the user can know the delivery contents of goods.

On the other hand, when the merchandise delivery instruction information is received by the communication means 42 of the delivery company terminal 40, it is sent to the control means 45 and also sent to the storage means 41 for storage (step 69).
Further, the merchandise delivery instruction information is sent to the display means 44 via the control means 45 and displayed. Thereby, the delivery company can deliver the product to the user according to the instruction content (step 70). Then, the user can receive the product (step 71).

Next, the product delivery billing program will be described.
The product delivery billing function (the product delivery billing system and the functions of each device) of the computer (user terminal, store terminal, service provider server, delivery company terminal, billing processor device) in the above embodiment is stored in each device. This is realized by a product delivery billing program stored in the means (ROM or the like).

The merchandise delivery billing program is read into the computer to send instructions to each component of the computer, and performs predetermined processing, for example, each of a user terminal, a store terminal, a service provider server, a courier terminal, and a billing processor device Information transmission / reception processing in communication means, information storage processing in each storage means, information display processing in each display means, input operation processing in each input means, information generation processing in each control means, user terminal input means and control Approval or change processing of information in the means, information extraction processing in the control means of the service provider server is performed.
As a result, the product delivery billing function includes the product delivery billing program that is software and the components of the computer (user terminal, store terminal, service provider server, home delivery service provider terminal, billing processor device) that are hardware resources. Realized in collaboration.

A product delivery billing program for realizing the product delivery billing function is stored in a computer-readable recording medium, such as an external storage device and a portable recording medium, in addition to being stored in a computer ROM or hard disk. be able to.
The external storage device refers to a memory expansion device that incorporates a storage medium such as a CD-ROM and is externally connected to each device (service provider server or the like). On the other hand, the portable recording medium is a recording medium that can be mounted on a recording medium driving device (drive device) and is portable, and refers to, for example, a flexible disk, a memory card, a magneto-optical disk, and the like.

The program recorded on the recording medium is loaded into the RAM of the computer and executed by the CPU. As a result of this execution, various functions of each device provided in the commodity delivery billing system of the present embodiment described above are realized.
Further, when the product delivery billing program is loaded by the computer, the product delivery billing program held by another computer can be downloaded to its own RAM or external storage device using a communication line. The downloaded product delivery billing program is also executed by the CPU, and realizes the product delivery billing function of each device provided in the product delivery billing system of this embodiment.

The preferred embodiments of the merchandise delivery billing method, merchandise delivery billing system, service provider server, and merchandise delivery billing program of the present invention have been described above. However, the merchandise delivery billing method, merchandise delivery billing system, and service provider according to the present invention have been described. It goes without saying that the server and the merchandise delivery billing program are not limited to the above-described embodiments, and various modifications can be made within the scope of the present invention.
For example, in the above-described embodiment, a user terminal, a store terminal, a service provider server, a delivery company terminal, and a billing processor apparatus are provided in the product delivery billing system one by one. It is not restricted to each, and two or more can be provided.

  Further, in the above-described embodiment, the payment processing in the billing processor apparatus is a credit card payment processing by the credit card company. However, the payment processing is not limited to the payment processing by the credit card. It may be an account transfer in a financial institution.

  Since the present invention relates to data processing in each device in electronic commerce, the present invention can be used for a system, device (server), and the like that can execute electronic commerce.

It is a block diagram which shows the structure of the goods delivery billing system of this invention. It is a block diagram which shows the structure of a user terminal. It is a figure which shows the structure of a merchandise information display screen. It is a figure which shows the structure of the delivery method selection screen of goods, Comprising: (a) is a screen for selecting the delivery method of goods, (b) is a screen for designating a delivery place. It is a block diagram which shows the structure of a shop terminal. It is a block diagram which shows the structure of a service provider server. It is a graph which shows the structure of a user information table. It is a block diagram which shows the structure of a delivery agent terminal. It is a block diagram which shows the structure of an accounting processor company. It is an operation | movement procedure figure which shows the procedure of the registration process of a user's personal information. It is an operation | movement procedure figure which shows the procedure from the purchase request of goods to transmission / reception of goods collection information. It is an operation | movement procedure diagram which shows the procedure from goods collection to goods delivery.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Merchandise delivery billing system 10 User terminal 20 Store terminal 30 Service provider server 40 Delivery company terminal 50 Billing processor apparatus 60 Communication network

Claims (6)

A process in which the user terminal transmits a product purchase request to the store terminal, a process in which the store terminal transmits a delivery request and / or a billing request to the service provider server, and the service provider server to the delivery agent terminal A product delivery billing method having a process of sending a request,
Processing for sending a settlement request to a billing processor device after the service provider server has received product collection completion information from the courier terminal;
A product delivery billing method comprising: processing for sending a product delivery instruction request to the delivery company terminal after the service provider server receives payment completion information from the billing processor device. A process in which the service provider server registers user information in advance;
The store terminal receives user identification information from the user terminal and transmits it to the service provider server;
The product delivery billing method according to claim 1, wherein the service provider server includes a process of extracting the user information using the received user identification information. A process in which the user terminal receives a screen for selecting a delivery method of goods from the store terminal;
A process in which the user terminal transmits delivery method designation information in which one or more delivery methods are designated to the store terminal;
The goods delivery billing method according to claim 1 or 2, wherein the store terminal includes a process of transmitting the received delivery method designation information to the service provider server. A store terminal that receives a product purchase request from a user terminal;
A service provider server that receives a delivery request and / or a billing request from the store terminal;
A courier terminal that receives a product collection instruction request from this service provider server and returns product collection completion information;
A product delivery billing system comprising a billing processor that receives a settlement request from the service provider server and returns settlement completion information;
The service provider server is:
Sending the settlement request to the billing processor device after receiving the product collection completion information from the courier terminal,
A merchandise delivery billing system, wherein a merchandise delivery instruction request is transmitted to the courier terminal after receiving the settlement completion information from the billing processor apparatus. A communication unit that receives a delivery request and / or a billing request from a store terminal, transmits a product collection instruction request to a delivery company terminal, and a settlement request to a billing processor device;
A service provider server having a control unit that generates the product collection instruction request and / or the settlement request,
The control unit generates the settlement request after the communication unit receives the product collection completion information from the courier terminal,
The communication unit transmits the settlement request to the billing processor device,
The control unit generates a product delivery instruction request after the communication unit receives settlement completion information from the billing processor device,
The service provider server, wherein the communication unit transmits the product delivery instruction request to the home delivery service provider terminal. Processing for receiving a delivery request and / or billing request from the store terminal, processing for sending a product collection instruction request to the courier terminal, processing for receiving product collection completion information from the courier terminal, and billing processor device A product delivery charging program for causing a service provider server to execute a process of transmitting a payment request and a process of receiving payment completion information from the charging processor apparatus,
Processing for transmitting the settlement request to the billing processor device after receiving the product collection completion information from the courier terminal;
A product delivery billing program that causes the service provider server to execute a process of sending a product delivery instruction request to the delivery company terminal after receiving the payment completion information from the billing processor device.

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