JP2005322115A - Notification system, information processing method, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To solve the problem that it is necessary to register the notification destination of an electronic mail at a server side, and that it is necessary for a user to make contact by phone with a service company which is able to perform notification destination setting change at the server side when the user wants to change the notification destination. <P>SOLUTION: This notification system is provided with a notification part 22 for receiving abnormality information from a gas meter 2, and for notifying the outside of the result and a notification input part 19 for inputting the notification destination to be notified. This notification system is constituted of information terminal equipment 3 connected through a communication line to a server device, a portable telephone and a personal computer or the like. When the abnormality information is received by the gas meter 2, the notification destination is notified of the abnormality information inputted by a user. Thus, it is possible for the user himself or herself to freely change the notification destination when the user wants to change the notification destination without necessity to make contact with a service company to request the change of the notification destination. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention provides information on detecting an abnormality in equipment in an alarm system including equipment that performs abnormality detection and safety management of gas, electricity, water, etc., and an information terminal device that is connected via a communication line and can report outside the home. The present invention relates to a notification system, a method of information processing, and a program for reporting to a report destination input by a user via a terminal device.

  Conventionally, as this type of system, for example, when an abnormality in the house is detected, it is transmitted to the server device via a communication line, and the detected information is transmitted to the user's portable information terminal by e-mail ( Patent Document 1).

FIG. 7 is a system configuration diagram of a conventional notification system described in Patent Document 1. In FIG. As shown in FIG. 7, an intrusion detection sensor 102 connected to the wireless slave units 102 a and 105 a that can communicate with the wireless master unit 106 a connected to the T-NCU 106 is provided using the radio for performing meter reading and gas abnormality monitoring. In addition, a security server 110 is provided, and information is transmitted to the security server 110 according to the detection information of the sensor. The server 109 generates an e-mail from the detection information, and the e-mail notification destination set in advance in the security server 110 is used. The user is notified of the e-mail to a user's mobile phone 112 or a terminal such as a personal computer that can receive the e-mail, and the user can know the abnormality at home by viewing the e-mail of the portable information terminal wherever he is. Will be able to.
JP 2003-174524 A

  However, in the conventional configuration, it is necessary to register an e-mail report destination on the server side, and if you want to change the report destination, the service company can change the report destination setting on the server side. There was a need to contact the phone.

  The present invention solves the above-described conventional problems. When an equipment used for gas, electricity, and water detects an abnormality, the abnormality information is sent to the report destination input by the user via the information terminal device. It is an object of the present invention to provide a notification system capable of reporting, an information processing method and a program.

  In order to solve the above-described conventional problems, the notification system of the present invention includes an equipment device that performs abnormality detection and security management of gas, electricity, water, and the like, a network unit that communicates with the equipment device, and an abnormality from the equipment device. Consists of an information terminal device that is connected to a server device, mobile phone, personal computer, etc. via a communication line, with a reporting unit that reports to the outside when information is received and a reporting destination input unit that inputs a reporting destination to report. When an abnormality is detected in the equipment, the abnormality information is reported to the report destination entered by the user.

  The notification system, information processing method and program according to the present invention, when an abnormality is detected in an equipment device, reports the abnormality information to the notification destination input by the user, so that if the user wants to change the notification destination, the service company There is no need to contact the change request etc., and the user can change it freely.

  1st invention is the equipment which performs abnormality detection, security management, etc., such as gas, electricity, and water supply, the network means which communicates with the said equipment, and the report part which reports outside when the abnormality information is received from the said equipment And a notification system that includes an information terminal device that is connected to a server device, a mobile phone, a personal computer, etc. via a communication line, and that detects an abnormality in a facility device. In order to report the abnormality information to the report destination entered by the user, the user can change the report destination freely without needing to contact the service company etc. to change the report destination. Become.

  In particular, in the notification system of the first invention, the second invention includes a notification selection unit that selects a notification / notification destination for reporting to the outside or reporting by the information terminal device when abnormality information is received. If you are at home, it is useless to make a report, and if you use a telephone line for the report and make a dial-up connection, you will be charged. Even if an e-mail is transmitted to the mobile phone, charging is generated on the receiving side, so that it is possible to eliminate a useless burden on the user.

  In particular, in the notification system of the first invention or the second invention, the third invention sets / cancels notification / notification to notify the outside or notify the information terminal device when abnormality information is received. This is an information terminal device capable of communicating with a device equipped with a notification setting unit for performing communication. For example, if the device is a remote controller, the remote controller is placed at the entrance and the user goes out every day. If you set it to “Notify” sometimes and set it to “Not notify” when you return home, it will also become a habit, and you can set whether to notify the information terminal device every time you go out or return home. There is no need to go, increasing the convenience for the user.

  The fourth invention is characterized in that, in particular, in the notification system according to any one of the first to third inventions, the notification unit transmits a telephone or an e-mail to the outside. This increases the number of options and increases convenience.

  In particular, the fifth invention is provided with a notification method selection unit capable of selecting a notification method in the notification system according to the fourth invention. For example, the user can select a notification method, e-mail, or holiday at work. When going out, it is possible to select a reporting method according to the user's own preferences, such as calling a mobile phone, so that convenience is further increased.

  A sixth invention is an information terminal connected to a server device, a mobile phone, a personal computer or the like through a communication line, capable of communicating with the facility device for detecting an abnormality such as gas, electricity and water, and managing safety, and the facility device. A notification destination input procedure for inputting a report destination for reporting abnormality information of the facility equipment, a reception procedure for receiving abnormality information from the facility device, and a notification for reporting to the outside via the communication line When an abnormality is detected in a facility device, the abnormality information is reported to the notification destination entered by the user, so if the user wants to change the notification destination, There is no need to contact the change request, and the user can change it freely.

  The seventh aspect of the invention is a notification selection procedure for selecting a notification / notification destination to be notified to the outside or to be notified by an information terminal device when abnormality information is received, particularly in the information processing method of the sixth invention. If you are at home, it is useless to make a report. If you use a telephone line for the report and make a dial-up connection, you will be charged. Even if an e-mail is sent to the user, charging is generated on the receiving side, so that it is possible to eliminate an unnecessary charging burden on the user.

  The eighth invention is characterized in that, in particular, in the information processing method of the sixth invention or the seventh invention, a reporting method selection procedure for selecting a reporting method is provided. The notification method can be selected according to the user's own lifestyle, such as e-mail when working, and telephone notification when going out on a mobile phone. It is to increase.

  The ninth invention is a program for causing a computer to realize at least a part of the functions of the information terminal device according to any one of the first to fifth inventions. Since it is a program, it is possible to easily realize at least a part of the information terminal device of the present invention by cooperating hardware resources such as an electric / information device, a computer, and a server. Also, program distribution and installation can be simplified by recording on a recording medium or distributing a program using a communication line.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. Note that the present invention is not limited to the embodiments.

(Embodiment 1)
FIG. 1 is a system configuration diagram of a notification system according to the first embodiment of the present invention, and FIG. 2 is a block diagram of an information terminal device of the notification system according to the first embodiment of the present invention.

  In FIG. 1, as the first communication network means 1, specifically, the gas meter 2, the setting / canceling remote controller 14, the intrusion detection device 15 and the information terminal device 3 are configured to use radio as a medium. The wireless communication unit 4 is attached to the release remote controller 14 and the intrusion detection device 15, and the wireless communication unit 5 is built in the information terminal device 3. As a wireless communication method, a specific low-power radio is used, and communication is performed using a 400 MHz band transmission frequency.

  The gas meter 2 measures the amount of gas used in the user's house and detects an abnormality such as a gas leak.

  Further, as the second communication network means 6, the information terminal device 3 and the gas supplier are connected to the center server 7 of the management center where the gas supply safety monitoring, the gas meter reading or the information service, etc. are routed to the Internet or the public line network. It is possible to send and receive information and send e-mails using a communication line such as, or to make a telephone call directly from a public telephone line using an NCU (network control unit).

  The display screen of the display unit 8 is a liquid crystal display panel 9, and the input device of the input unit 10 is a touch panel 11 provided on the liquid crystal display panel 9. The user can perform a desired operation by touching the display content on the screen. Further, on the display screen of the liquid crystal display 9, information display in which an abnormality is detected by the gas meter 2, content information provided by the center server can be displayed, or the user himself can perform simple schedule management.

  Further, the output device of the voice output unit 12 is a speaker 13a, and when abnormal information is received from voice guidance or a gas meter according to the service content on the information terminal device 3, an abnormal alarm sound or the like is notified.

  The setting / cancellation remote controller 14 is a remote controller for setting whether or not to notify when an intrusion is detected by the intrusion detection device 15. When the alarm is set to “going out alarm setting”, the alarm is not notified. You will be notified. Of course, the set information is transmitted to the information terminal device 3 and set. The user normally uses “outing warning setting” when going out and “out of warning setting” when returning home. In addition, when “outing warning setting” is set with the remote controller, the user is notified by e-mail or telephone when an abnormality is detected by the gas meter 2.

  The intrusion detection device 15 is intended for home security such as intrusion detection of a suspicious person, and performs sensing with an infrared sensor.

  In FIG. 2, a gas meter 2 performs processing of input information and data, generates a control signal, data, and sends out a device control unit 51a, an abnormality detection unit 52a that detects an abnormality such as a gas leak in the gas meter, A device notification unit 53a that notifies the state by LED display or the like, and a first transmission / reception unit 16 that communicates with the information terminal device are configured.

  When the setting / cancellation remote controller 14 sets the “going out alarm setting” or the “alarm setting cancellation” in the setting canceling setting unit 54, the setting / release remote controller 14 receives the input setting information from the device control unit 51 b that generates and transmits control signals and data. The setting information is notified to the information terminal device 3 via the transmission / reception unit 16.

  Although not shown, the intrusion detection device 15 notifies the buzzer when it is detected by an infrared sensor. The intrusion detection device 15 performs an arithmetic process on input information and data, and generates and sends control signals and data. An intrusion detection unit 52c that detects a sensor, a device notification unit 53c that notifies the intrusion detection information detected by the intrusion detection unit 52c by a buzzer warning, and a first transmission / reception unit 16 that communicates with the information terminal device.

  The information terminal device 3 has a built-in wireless communication unit 5, and can communicate information with the gas meter 2, the setting / release remote controller 14, and the intrusion detection device 15 via the first transmission / reception unit 16. In order to communicate with the gas meter 2, the setting / canceling remote controller 14, and the intrusion detection device 15, it is necessary to register the device in advance. Device registration includes, for example, a method in which a unique address is allocated to the gas meter 2, the setting / cancelling remote controller 14, and the intrusion detection device 15, and the unique address is registered in the information terminal device 3.

  The control unit 17 performs arithmetic processing on the input information and data, and generates and sends out control signals and data, and determines abnormal information and suspicious person intrusion with respect to information received from the gas meter 2 or the intrusion detection device 15. An abnormality determination unit 17a is provided. When the abnormality or intrusion detection is determined, the notification unit 18 displays a screen informing that the abnormality or intrusion detection has occurred, utters voice guidance, alerts the user, and reports the abnormality or intrusion detection information. Notification to the unit 22.

  The report destination input unit 19 sets a report destination when an abnormality occurs in the gas meter 2 or when a suspicious person intrusion is detected by the intrusion detection device 15. The notification method selection unit 20 can select whether the notification method is an e-mail or a telephone call. According to the selected method, the notification destination input unit 19 can input a telephone number or an e-mail address. Perform input display.

  In addition, in the information selection unit 21, as with the setting / cancellation remote controller 14, settings for whether or not to report to the report destination input by the report destination input unit 19 are set on the information terminal device. Can be done.

  When the reporting unit 22 acquires the abnormality or intrusion detection information from the control unit 17, the reporting unit 22 reports to the center server 7 from the LAN transmission / reception unit 23. Further, the reporting unit input unit 19, the reporting method selection unit 20, and the reporting selection unit 21 Depending on the setting information, via the LAN transmission / reception unit 23 or the NCU unit 24, the e-mail can be transmitted to a terminal such as a personal computer 41 or a mobile phone 42, or the mobile phone 42 or However, it is reported to the user by making a telephone call to PHS, landline, etc.

  The second transmission / reception unit 25 is a LAN transmission / reception unit 23 that performs transmission / reception of information and transmission of e-mail with the center server 7 of the management center where the gas supplier performs safety monitoring of gas supply, meter reading of gas usage or information service, and the like. The NCU unit 24 can make a telephone call from a public telephone line.

  The gas meter 2, the setting / canceling remote controller 14, and the intrusion detection sensor 15 all include a first transmission / reception unit 16 that communicates with the information terminal device 3.

  The center server 7 includes a data management device for managing setting information for setting a gas meter managed for each customer when the information terminal device 3 is installed, meter reading information acquired from the customer, gas abnormality information, content information, and the like. 31 and a server control unit 32 that performs arithmetic processing on content information and data of the data management device 31 and data acquired from the information terminal device 3, generates a control signal and data, and sends the data to the information terminal device 3. When the server control unit 32 receives an e-mail from the information terminal device 3, the server control unit 32 transfers the e-mail to a destination specified by the e-mail.

  About the alerting | reporting system comprised as mentioned above, operation | movement and an effect | action when an abnormality is detected with a gas meter are demonstrated using FIGS.

  FIG. 3 is a flowchart for explaining the operation of the information terminal device of the notification system according to the first embodiment of the present invention. FIG. 4 is a diagram illustrating an example of a display screen for selecting a notification method and inputting a notification destination in the information terminal device of the notification system according to the first embodiment of the present invention. FIG. 5 is a diagram showing an example of a management table for managing notifications by the information terminal device of the notification system according to the first embodiment of the present invention. FIG. 6 is a diagram showing an image when an e-mail is received by the mobile phone of the notification system according to the first embodiment of the present invention.

  In FIG. 3, when abnormality information is received from the gas meter 2 (S51), it is displayed on the screen that a gas abnormality has occurred (S52), and a notification is sent to the center server 7 which is the management center of the gas supply company (S53). .

  Next, when the user has set “going out alarm setting” with the notification selection unit 21 or the setting / cancellation remote controller 14 (S54), depending on the setting state of the notification method selection unit 20 (S55), Report (S56) or report by e-mail (S57) is performed.

  When the user has set “alert setting cancellation” with the notification selection unit 21 or the setting / cancellation remote controller 14, notification by e-mail or telephone call is not performed.

  As a method of selecting a notification method by the notification method selection unit 20, for example, as shown in FIG. 4 (a), either “telephone call” or “e-mail” is set on the left side of the screen. In FIG. 4A, “Telephone call” of ◎ is set.

  If you want to enter the phone number to call, touch “Setting” at the right end of “Call” in FIG. 4 (a), and the input screen shown in FIG. 4 (b) will be displayed. When a number is entered and finally “input completed” is touched, the screen returns to the screen of FIG. 4A, and the entered telephone number is displayed on the right side of “telephone call”, and the setting is completed.

  If you want to enter an e-mail address, touch “Setting” at the right end of “E-mail” in FIG. 4A, and an input screen as shown in FIG. 4C is displayed. When input is completed and “input completed” is finally touched, the screen returns to the screen of FIG. 4A, and the input e-mail address is displayed on the right side of “e-mail”, indicating that the setting is completed.

  The state set in FIG. 4 (a) is managed by the reporting unit 22 in a management table as shown in FIG. 5, and it is determined whether or not to report based on the table, selection of reporting method, determination of reporting destination I do.

  In addition, when the user selects a telephone call as a report destination and receives a call from the information terminal device 3 with a telephone of the entered telephone number, when the user answers the call, the information terminal device 3 displays “Gas leakage abnormality”. An audio message such as “An outbreak occurred.” Informs the user that an abnormal situation has occurred.

  When electronic mail is selected as the report destination, the user receives a report mail from the information terminal device 3 as shown in FIG.

  As described above, in the present embodiment, when an abnormality is detected by the gas meter, the abnormality information is reported to the reporting destination input by the user via the information terminal device, so the user is out. In addition, it is possible to know that an abnormality has occurred in the gas meter.

  In addition, when the user wants to change the report destination, the user does not need to contact the service company or the like to make a change request, and the user can freely change it.

  In addition, you can choose whether or not to report, so if you are at home, if you set the “Do not alert” setting to not report, you can avoid unnecessary reporting, if you use a telephone line for reporting, dial If the connection is made up, charging will occur, and even if an e-mail is sent to the mobile phone, charging will occur on the receiving side, so that it is possible to eliminate unnecessary charging burden on the user.

  In addition, the gas meter can be set with the information terminal device or the setting / cancellation remote control to set “going out warning setting” or “unlocking warning setting” whether or not to notify the callee when an intrusion detection sensor equivalent to the home security function detects an intrusion. When the abnormality is detected, the setting state is reflected and it is determined whether to report or not, so the user only needs to set “going out alarm setting” or “alarm setting cancellation” once. In other words, if the user puts a set / release remote control at the entrance, set it to “Notify” when the user goes out every day, and set it to “Do not notify” when he / she goes home, to make it a habit. In addition, it is not necessary to set whether or not to notify the information terminal device every time the user goes out or returns home, and the convenience for the user increases.

  Of course, separate from the setting of “going out caution setting” or “clearing caution setting” whether or not to notify the destination when an intrusion detection sensor equivalent to the home security function detects an intrusion. You may enable it to set with an information terminal device or a remote control.

  In addition, since telephone or e-mail can be selected as the reporting method, the number of options on the user side increases and convenience increases.

  In addition, when reporting by telephone, the telephone number entered by the user is reported directly via the NCU unit, but the information terminal device does not have the NCU unit, and the center server reports the gas abnormality and the report destination. A method may be used in which information on the input telephone number is reported and a call is made from the center server to the telephone number input by the user.

  In addition, if the abnormality determination unit 17a determines for each abnormal event such as gas leakage abnormality or long-time use interruption, it may decide to report the voice message of the contents of the telephone call or the content of the e-mail message for each abnormal event. it can.

  Note that all of the present embodiments can be configured in the same manner as a program for causing a computer to function as all or part of the means / units of the information terminal device.

  In addition, although the first communication network means uses radio with specific low power, it may be a wireless LAN or wired communication.

  The communication protocol of the first communication network means has not been described, but the gas meter uses a dedicated communication protocol for the gas meter, the remote controller for setting / release, the intrusion detection device uses the Echonet communication protocol, and the information terminal device uses both protocols. It is also possible to realize a configuration corresponding to the above, and any combination of communication protocols may be used.

  Moreover, although the information terminal device is configured to be connected to one gas meter, even a plurality of information terminal devices can be realized by the same method.

  In this embodiment, the gas meter is used. However, the same effect can be obtained by using a water meter, a power meter, or a combined use instead of the gas meter.

  Note that the means and units described in this embodiment cooperate with hardware resources such as a CPU (or microcomputer), a RAM, a ROM, a storage / recording device, an electrical / information device including an I / O, a computer, a server, and the like. You may implement in the form of the program to work. In the form of a program, new functions can be easily distributed / updated and installed by recording them on a recording medium such as magnetic media or optical media or distributing them via a communication line such as the Internet.

  As described above, the notification system, the information processing method, and the program according to the present invention are used via an information terminal device when an abnormality is detected in an equipment device with respect to an abnormality in the equipment equipment related to gas, water, and power. However, even if it is equipment such as equipment other than gas, water, and electric power, or home appliances such as a refrigerator and an air conditioner, it can be applied in the same manner as long as it can communicate with the information terminal device.

The system block diagram of the alerting | reporting system in the 1st Embodiment of this invention The block diagram of the information terminal device of the alerting | reporting system in the 1st Embodiment of this invention The flowchart for demonstrating operation | movement of the information terminal device of the alerting | reporting system in the 1st Embodiment of this invention. (A) The figure which shows selection of a report method with the information terminal device of the alerting | reporting system in the 1st Embodiment of this invention (b) The telephone report destination in the information terminal device of the alerting | reporting system in the 1st Embodiment of this invention The figure which shows the example of a display screen which inputs (c) The figure which shows the example of a display screen which inputs a mail report destination with the information terminal device of the alerting | reporting system in the 1st Embodiment of this invention The figure which shows an example management table managed about an alerting | reporting with the information terminal device of the alerting | reporting system in the 1st Embodiment of this invention. The figure which shows an image when an email is received with the mobile telephone of the alerting | reporting system in the 1st Embodiment of this invention. System configuration diagram of a conventional notification system

Explanation of symbols

1 First communication network means (network means)
2 Gas meter (equipment)
3 Information terminal device 4 Wireless communication unit 5 Wireless communication unit 6 Second communication network means (communication line)
7 Center server (server device)
14 Remote controller for setting / canceling (equipment with report setting unit)
19 Report destination input unit 20 Report method selection unit 21 Report selection unit 22 Report unit

Claims (9)

Equipment that performs abnormality detection and security management of gas, electricity, water, etc., network means that communicates with the equipment, a reporting section that reports to the outside when abnormality information is received from the equipment, and a reporting destination A notification system comprising an information terminal device that includes a notification destination input unit for inputting information and is connected to a server device, a mobile phone, a personal computer, or the like via a communication line. The information terminal device according to claim 1, wherein the information terminal device includes a notification selection unit that selects a notification / notification destination to be notified to the outside or notified by the information terminal device when abnormality information is received. system. It is an information terminal device capable of communicating with a device having a notification setting unit that performs setting / canceling of notification / notification for reporting to the outside or notifying by an information terminal device when abnormality information is received The notification system according to claim 1 or 2. The notification system according to any one of claims 1 to 3, wherein the notification unit transmits a telephone or an e-mail to the outside. The notification system according to claim 4, further comprising a notification method selection unit capable of selecting a notification method. In the equipment device for detecting abnormality such as gas, electricity, water supply, and safety management, and the information terminal device capable of communicating with the equipment device and connected to a server device, a mobile phone, a personal computer, etc. through a communication line. Information provided with a report destination input procedure for inputting a report destination for reporting device abnormality information, a reception procedure for receiving abnormality information from the facility device, and a report procedure for reporting to the outside via the communication line Processing method. In the equipment device for detecting abnormality such as gas, electricity, water supply, and safety management, and the information terminal device capable of communicating with the equipment device and connected to a server device, a mobile phone, a personal computer, etc. through a communication line. A notification selection procedure for selecting a notification / notification destination for reporting the abnormality information of the device to the outside or notifying the information terminal device, a notification destination input procedure for inputting the notification destination, and receiving the abnormality information from the facility device A method of information processing comprising a receiving procedure and a reporting procedure for reporting to the outside via the communication line. The information processing method according to claim 6, further comprising a notification method selection procedure capable of selecting a notification method. The program for implement | achieving at least one part of the function of the information terminal device of any one of Claims 1-5 with a computer.

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