JP2005321969A - Recovery agent assignment device, recovery agent assignment method, and recovery agent assignment program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To automatically assign a recovery agent to a specification. <P>SOLUTION: The customer code of each customer is managed correspondingly to the area structure group code of the customer concerned in a customer management table 11. Each area structure group code is managed correspondingly to the recovery agent code of a recovery agent which takes charge of money collection of an area related to the area structure group code concerned. An area structure group code specification part 19 specifies, in reference to the customer management table 11, the area structure group code corresponding to a customer code contained in the specification. A recovery agent code specification part 20 specifies, in reference to the recovery agent management table 13, the recovery agent code corresponding to the specified area structure group code. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a collection agent assignment apparatus, a collection agent assignment method, and a collection agent assignment program that a collection agent visits and collects money.

In the case of electricity charges and gas charges, there are customers who collect money by visiting collectors, and there are customers who pay by bank transfer and customers who pay at convenience stores.
2. Description of the Related Art Conventionally, a device that collects electricity charges, gas charges, and the like by a collector who visits each house has been widely provided or proposed.

As this provided or proposed system, the collector has not been contacted in advance to visit each house, so when the collector actually visits the collection, the customer is charged with electricity and gas charges. There is one for the purpose of eliminating the inconvenience such as not preparing (see, for example, Patent Document 1).
JP 2001-266027 A

  However, the system in the above-mentioned published patent gazette is intended for the collectors to collect the electricity charges and gas charges by visiting each house, but it is intended for the stage where the collectors actually collect the charges. It is not intended for creating a previous open statement.

At the stage of creating unsettled details, it is necessary to assign the collection agent to which the collector who collects money belongs to the unsettled details of the customer who collects the money by visiting each house. When performing the above, the problem that the burden on the operator is large is recalled.
For this reason, at the stage of creating an unsettled statement, the operator can automatically assign a collection agent without having to assign a collection agent to the customer's unsettled statement collected by the collector. The device is considered promising. However, the present applicants have not found prior art documents relating to a technique for assigning a collection agent to an unsettled statement.

  Therefore, the present invention provides a collection agent assigning device, a collection agent, which can automatically assign a collection agent without assigning a collection agent to an unsettled item that needs to be assigned a collection agent. An object is to provide an allocation method and a collection agency allocation program.

  The collection agent allocating device according to claim 1 visits the customer in correspondence with the customer code uniquely assigned to the customer in the collection agent allocating device for allocating the collection agent for collecting the details. Stored in the first storage means (11, 13) for storing the collection agent code of the collection agency for collecting money, the second storage means (14) for storing information relating to the details, and the second storage means. Collection agent determination means (19, 20) for identifying the collection agent code stored in the first storage means corresponding to the customer code using the customer code included in the information relating to the details, It is provided with.

  The collection agent allocation apparatus according to claim 2 stores agent collection target information indicating whether or not a customer of the customer code is a target to be collected by the collection agent in association with the customer code. The third storage means (11, 12) and the customer code included in the information related to the details stored in the second storage means are stored in the third storage means corresponding to the customer code. Agent collection target information (17, 18) for identifying the agent collection target information, and determining whether or not the identified agent collection target information indicates that the collection agent is to collect money And the recovery agent determining means determines that the agent target determination means indicates that the agent recovery target information indicates an object to be collected by the recovery agent , Times And performing a specific agency.

  4. The collection agent allocating device according to claim 3, wherein the first storage means stores the customer code in association with a regional structure group code uniquely assigned to a region related to the customer of the customer code. Information storage means (11), and collection agent information storage means (13) for storing the regional structure group code and the collection agent code of the collection agency in charge of the area of the regional structure group code in association with each other. And the collection agent determination means specifies the regional structure group code stored in the customer information storage means in association with the customer code using the customer code (19), and the identified regional structure Using the group code, the collection agent code stored in the collection agent information storage means in association with the regional structure group code is specified (2 ) It is characterized by.

  The collection agent allocating device according to claim 4, wherein the third storage means stores customer information in association with the customer code and a dunning process code indicating a dunning process related to the customer of the customer code. 11) and a collection agent target information storage unit (12) for storing the dunning processing code and the agent collection target information in association with each other, and the agent target determination unit uses the customer code. The dunning process code stored in the customer information storage means in association with the customer code is identified (17), and the collection agent target information is associated with the dunning process code using the identified dunning process code. The collection agent target information stored in the storage means is specified, and whether or not the specified agent collection target information indicates that collection is performed by the collection agent. Characterized by a constant (18).

  The collection agent assignment method according to claim 5 is a collection agent assignment method for assigning a collection agent for collecting money to a statement, and visits the customer in correspondence with a customer code uniquely assigned to the customer. From the first storage means (11, 13) that stores the collection agent code of the collection agency that collects the money, using the customer code included in the information relating to the details stored in the second storage means (14) And a collection agent determination procedure (S106, S107) for specifying a collection agent code stored corresponding to the customer code.

  The collection agent allocation method according to claim 6 stores agent collection target information indicating whether or not a customer of the customer code is a target to be collected by the collection agent in association with the customer code. Using the customer code included in the information related to the details stored in the second storage means from the third storage means (11, 12), the agent collection target information stored corresponding to the customer code And an agent object determination procedure (S104, S105) for determining whether or not the specified agent collection object information indicates that the collection agent is to collect money. The collection agent determination procedure is performed when it is determined in the agency object determination procedure that the agent collection object information indicates that collection is performed by the collection agent. And it features.

  The collection agent allocating method according to claim 7, wherein the first storage means stores the customer code in association with a regional structure group code uniquely assigned to a region related to the customer of the customer code. Information storage means (11), and collection agent information storage means (13) for storing the regional structure group code and the collection agent code of the collection agency in charge of the area of the regional structure group code in association with each other. And the collection agent determination procedure specifies a regional structure group code stored in the customer information storage means in association with the customer code using the customer code (S106), and the identified regional structure The collection agent code stored in the collection agent information storage means is specified in association with the regional structure group code using the group code. S107) It is characterized.

  The collection agent allocating method according to claim 8, wherein the third storage means stores customer information in association with the customer code and a dunning process code indicating a dunning process related to the customer of the customer code. 11) and a collection agent object information storage means (12) for storing the dunning process code and the agent collection object information in association with each other, and the agent object determination procedure uses the customer code. The dunning process code stored in the customer information storage means in association with the customer code is identified (S104), and the collection agent target information is associated with the dunning process code using the identified dunning process code. Whether the collection agent target information stored in the storage means is specified, and whether or not the specified agent collection target information indicates that the collection is to be performed by the collection agent Characterized in that determining (S105) a.

  According to a ninth aspect of the present invention, there is provided a collection agent assignment program that associates a computer as a collection agent assignment device for assigning a collection agent that collects a statement with a customer code that is uniquely assigned to a customer. The first storage means (11, 13) for storing the collection agent code of the collection agency that collects money by visiting the bank, the second storage means (14) for storing information relating to the details, and the second storage means Collection agent determination means (19, 20) for identifying the collection agent code stored in the first storage means corresponding to the customer code using the customer code included in the information regarding the details being processed It is characterized by functioning as.

  The collection agent assignment program according to claim 10 stores agent collection target information indicating whether or not a customer of the customer code is a target to be collected by the collection agent in association with the customer code. The third storage means (11, 12) and the customer code included in the information related to the details stored in the second storage means are stored in the third storage means corresponding to the customer code. Agent collection target information (17, 18) for identifying the agent collection target information, and determining whether or not the identified agent collection target information indicates that the collection agent is to collect money The collection agent determination means is configured to make the collection agent information to be collected by the collection agent by the agency object determination means. If it is determined to be, and performing a specific collection agency.

  12. The collection agent assignment program according to claim 11, wherein the first storage means stores the customer code in association with a regional structure group code uniquely assigned to a region related to the customer of the customer code. Information storage means (11), and collection agent information storage means (13) for storing the regional structure group code and the collection agent code of the collection agency in charge of the area of the regional structure group code in association with each other. And the collection agent determination means specifies the regional structure group code stored in the customer information storage means in association with the customer code using the customer code (19), and the identified regional structure Using the group code, specify the collection agent code stored in the collection agent information storage means in association with the regional structure group code. That (20) can be characterized.

  The collection agent assignment program according to claim 12, wherein the third storage means stores customer information in association with the customer code and a dunning process code indicating a dunning process related to the customer of the customer code. 11) and a collection agent target information storage unit (12) for storing the dunning processing code and the agent collection target information in association with each other, and the agent target determination unit uses the customer code. The dunning process code stored in the customer information storage means in association with the customer code is identified (17), and the collection agent target information is associated with the dunning process code using the identified dunning process code. The collection agent target information stored in the storage means is specified, and the specified agent collection target information indicates that collection is performed by the collection agent. Characterized in that determining (18) the not.

  It should be noted that “(sign)” referred to in this column only exemplifies a corresponding configuration in a column (the best mode for carrying out the invention) to be described later, and does not indicate any claim in the claims. The interpretation is not limited.

  According to the first, fifth, and ninth aspects, it is possible to automatically determine a collection agent that collects money for a customer of a specification using a customer code that is generally included in the specification. Further, since the customer code generally included in the specification is used, no special work (for example, specifying a collection agent for each specification) is imposed on the operator.

  According to claims 2, 6, and 10, it is possible to automatically determine whether or not the customer of the statement is a customer to be collected by the collection agent, using the customer code generally included in the specification. It is. In addition, since the customer code included in the details is generally used, the operator is not required to determine whether or not it is a collection target by the collection agent.

  According to the third, seventh, and eleventh aspects, it is possible to provide one form from the customer code to the identification of the collection agent code.

  According to the fourth, eighth, and twelfth aspects, it is possible to provide an embodiment for determining whether or not the customer code is a collection target by the collection agent.

  Hereinafter, the best mode for carrying out the present invention will be described with reference to the drawings.

  First, an agent that assigns a collection agent that actually collects money to a customer who collects by visiting a collector who belongs to the collection agent, which is performed at the stage of creating an unsettled statement in the embodiment of the present invention The function of the allocation system will be described with reference to FIGS. FIG. 1 is a diagram showing an example of the overall configuration including the agency assignment system in the present embodiment. FIG. 2 is a functional block diagram showing functions of the agency assignment system in the present embodiment. In the present embodiment, the collection agent that collects the functions necessary for determining whether the details are related to the customer collected by the collection agent and the details of the customer collected by the collection agent. The functions necessary for store allocation will be described.

  In FIG. 1, the agent assignment system 1 and the collection agents 2a, 2b, 2c are each connected to the Internet. In the agency assignment system 1 in FIG. 1, it is determined whether or not the customer of the particular item (unsettled item) is a customer whose money is collected by the collection agent. If the collection agent determines that the customer collects money, he / she is responsible for the region related to the customer (for example, the region where the customer has a residence) from among the collection agents 2a, 2b, 2c, etc. Identify the collection agent to be used. A collection request for unsettled details is made to the collection agent identified from the agent assignment system 1. In FIG. 1, the agent assignment system 1 and the collection agents 2a, 2b, 2c are each connected to the Internet, but are not necessarily connected to the Internet.

  As shown in FIG. 2, the agency allocation system 1 includes a customer management table 11, a collection agency target flag management table 12, a collection agency management table 13, a detail management table 14, a detail extraction unit 15, and a billed amount total calculation unit. 16, dunning process code identification unit 17, collection agent target determination unit 18, regional structure group code identification unit 19, collection agent code identification unit 20, collection agent code registration unit 21, and collection agent code storage unit 22 It has each functioning part.

The customer management table 11 is a table that stores and manages information related to customers. Examples of information related to customers include a customer code uniquely assigned to a customer, a regional structure group code, and a dunning process code. The regional structure group code is a code uniquely assigned to each of a plurality of divided regions. The dunning process code is a code uniquely assigned to each of the dunning processes. An example of the customer management table 11 is shown in FIG.
In the customer management table 11 shown as an example in FIG. 3, the customer name of the customer, the customer code of the customer, the regional structure group code related to the customer, and the dunning process code related to the customer are stored and managed in association with each other. Yes. By using this customer management table 11, the regional structure group code corresponding to the customer code and the dunning process code can be known.
For example, if the customer code is “00001”, the regional structure group code is “001”, and if the customer code is “00005”, the dunning process code is “04”.

The collection agent target flag management table 12 is a table for managing whether or not it is a collection target by the collection agent, and an example thereof is shown in FIG.
The collection agent target flag management table 12 shown as an example in FIG. 4 associates the dunning process code with the collection agent target flag so that the collection agent target flag corresponding to the dunning process code can be known. The dunning process code whose collection agent target flag is “ON” is a dunning process code for collecting charges by the collection agent. On the other hand, a dunning process code whose collection agent target flag is “OFF” is a dunning process code in which the collection agent does not collect charges.

The collection agency management table 13 is a table for managing collection agencies, and an example thereof is shown in FIG.
In the collection agency management table 13 shown as an example in FIG. 5, the regional structure group code and the collection agency code uniquely assigned to the collection agency in charge of the area of the regional structure group code are stored and managed in association with each other. Yes. By using this collection agent management table, the collection agent code can be known from the regional structure group code.
For example, if the regional structure group code is “001”, the collection agent code is “01”.

The detail management table 14 is a table for managing information related to details, and there is a customer code or the like as information related to details, an example of which is shown in FIG.
In the detail management table 14 shown in FIG. 6 as an example, the detail number, customer code, contract category, and usage (KWh) are stored and managed in association with each other. The customer code of the details to be processed is known from the details management table 14.

By using the customer management table 11, the collection agent target flag management table 12, and the detail management table 14 as follows, it can be determined whether or not the customer of the target details is a customer to be collected by the collection agent. .
First, since the customer code field is included in the record of the detail management table 14 of FIG. 6, the value of the customer code of the target detail is obtained. By using the obtained customer code value, the customer management table 11 in FIG. 3 is referred to, thereby obtaining the dunning process code value corresponding to the customer code value. Further, by using the obtained dunning process code value to inquire the collection agent target flag management table 12 of FIG. 4, the value of the collection agency target flag corresponding to this dunning process code is obtained. . By using the value of the collection agent target flag obtained, it can be determined whether or not the collection agent is the target of collection.

  For example, when the detail number is “N00001”, “00001” is obtained as the customer code from the detail management table 14 of FIG. Then, “01” corresponding to the customer code “00001” is obtained as the dunning process code using the customer management table 11 of FIG. Furthermore, using the collection agent target flag management table 12 of FIG. 4, “OFF” corresponding to “01” of the dunning process code is obtained as the collection agent target flag. As a result, it is understood that there is no need to assign a collection agent to the item with the item number “N00001”.

  When the item number is “N00003”, “00003” is obtained as the customer code from the item management table 14 of FIG. Then, using the customer management table 11 of FIG. 3, “02” corresponding to the customer code “00003” is obtained as the dunning process code. Furthermore, using the collection agent target flag management table 12 of FIG. 4, “ON” corresponding to “02” of the dunning process code is obtained as the collection agent target flag. As a result, it is understood that it is necessary to assign a collection agent to the item with the item number “N00003”.

  As described above, the agency allocation system 1 according to the present embodiment has the customer management table 11, the collection agency target flag management table 12, and the detail management table 14, whereby the target details are collected by the collection agency. It is possible to obtain whether or not the details are related to the customer.

By using the customer management table 11, the collection agent management table 13, and the detail management table 14 as follows, it is possible to know the collection agent that actually visits and collects the customers of the details to be processed.
First, since the customer code field is included in the record of the detail management table 14 of FIG. 6, the value of the customer code of the target detail is obtained. By using the obtained customer code value, the customer management table 11 of FIG. 3 is inquired to obtain the value of the regional structure group code corresponding to the customer code value. Further, by using the obtained regional structure group code value, the collection agency management table 13 in FIG. 5 is referred to, thereby obtaining the collection agency code value corresponding to this regional structure group. A recovery agent is identified.

  For example, when the detail number is “N00001”, “00001” is obtained as the customer code from the detail management table 14 of FIG. Then, by using the customer management table 11 of FIG. 3, “001” corresponding to the customer code “00001” is obtained as the regional structure group code. Furthermore, using the collection agent management table 13 of FIG. 5, “01” corresponding to “001” of the regional structure group code is obtained as the collection agent code. The collection agent to which “01” of the collection agent code is assigned is a collection agent that visits a customer whose item number is “N00001” and collects money.

  As described above, the agency assignment system 1 according to the present embodiment has the customer management table 11, the collection agency management table 13, and the detail management table 14, thereby visiting the customer of the target detail and collecting money. Collection agents are identified.

  The detail extracting unit 15 sequentially extracts record details from the detail management table 14 shown as an example in FIG.

  The charge amount total calculation unit 16 calculates the total charge amount of each customer for the details of the record extracted by the detail extraction unit 15.

  The dunning process code specifying unit 17 refers to the customer management table 11 in FIG. 3 based on the customer code included in the details of the record extracted by the detail extracting unit 15, and obtains the dunning process code corresponding to this customer code. Identify.

  The collection agent object determination unit 18 inquires the collection agent object flag management table 14 of FIG. 4 based on the dunning process code specified by the dunning process code identification unit 17 and collects corresponding to this dunning process code. The value of the agency target flag is specified, and it is determined whether the specified collection agency target flag is “ON” or “OFF”. If the collection agent target flag is “ON”, the process of assigning the collection agent for the extracted details is continued. On the other hand, if the collection agent target flag is “OFF”, there is no need to assign a collection agent with respect to the extracted details, so the process of assigning the collection agent is terminated.

  The regional structure group code specifying unit 19 refers to the customer management table 11 in FIG. 3 based on the customer code included in the details of the record extracted by the detail extracting unit 15, and the regional structure group corresponding to this customer code. Identify the code.

  The collection agency code identification unit 20 introduces the collection agency management table of FIG. 5 based on the regional structure group code identified by the regional structure group code identification unit 19 and collects the collection corresponding to this regional structure group code. Identify the agency code.

  The collection agent code registration unit 21 associates the collection agent code identified by the collection agent code identification unit 20 with the detail number of the record extracted by the detail extraction unit 15, and collects the collection agent storage unit 22. Register with.

  The collection agent code registration unit 22 includes the item number of the item that has been determined to be a customer to be collected by being visited by the collection agent by the functions of the dunning process code identification unit 17 and the collection agent object determination unit 18 and the like. The collection agent code of the collection agent in charge of collecting specified by the functions of the regional structure group code identification unit 19 and the collection agent code identification unit 20 is stored in association with each other.

  Next, a collection agent assignment method performed in the agent assignment system 1 whose function has been described with reference to FIGS. 2 to 6 will be described with reference to FIG. FIG. 7 is a flowchart showing the processing procedure of the collection agent assignment method performed by the agent assignment system 1 of the present embodiment.

  The detail extracting unit 15 determines whether or not there is information about the details in the target record (first record, second and subsequent records) of the detail management table 14 shown in FIG. 6 as an example (step S101). . If it is determined that there is (S101: present), the process proceeds to step S102. On the other hand, if it is determined that there is no (S101: none), the processing of all the details managed in the detail management table 14 has been performed, so the processing of FIG.

  The information related to the details of the record determined in step S101 is extracted from the detail management table 1 by the detail extracting unit 15 (step S102), and the process proceeds to step S103.

  The billed amount total calculation unit 16 calculates the electricity bill using information included in the details of the record extracted by the detail extraction unit 14 in step S102 (step S103), and proceeds to the process of step S104.

  The dunning process code identifying unit 17 identifies the dunning process code corresponding to the customer code included in the details of the record extracted by the detail extracting unit 14 in step S102 using the customer management table 11 shown in FIG. (Step S104), the process proceeds to Step S105.

  The collection agent object determination unit 18 uses the collection agent object flag management table 12 shown in FIG. 4 as an example, and the collection agent corresponding to the dunning process code identified by the dunning process code identification unit 16 in step S103. The value of the target flag is specified, and it is determined whether the value of the specified collection agent target flag is “ON” or “OFF” (step S105). When it is determined that the collection agent target flag is “ON” (S105: ON), processing is performed for identifying the collection agent that visits the customer of the target specification and collects money. Therefore, the process proceeds to step S106. On the other hand, when it is determined that the collection agent target flag is “OFF” (S105: OFF), the customer of the target statement is not the customer that the collection agent visits the customer and collects money (for example, Therefore, it is not necessary to assign a collection agent, and the process returns to step S101.

  The regional structure group code specifying unit 19 uses the customer management table 11 shown in FIG. 3 as an example, and the regional structure group code corresponding to the customer code included in the details of the record extracted by the detail extracting unit 14 in step S102 Is identified (step S106), and the process proceeds to step S107.

  The collection agent code specifying unit 20 refers to the collection agent management table 13 shown in FIG. 5 as an example, and the collection agent corresponding to the regional structure group code specified by the regional structure group code specifying unit 19 in step S106. The code is specified (step S107), and the process proceeds to step S108.

  The collection agent code registration unit 21 obtains the detail number included in the details of the record extracted by the detail extraction unit 15 in step S102 and the collection agent code specified by the collection agent code specifying unit 20 in step S107. The information is stored in the collection agent storage unit 22 (step S108), and the process returns to step S101.

  By repeating the series of processing from step S101 to step S108 described above, the item number of the details relating to the customer to be collected by the collection agent and the collection agent code of the collection agent collecting the customer. Are associated and stored in the collection agency code storage unit 22. Then, for example, the electric power company grasps the details of the collection object by the collection agent by referring to the stored contents of the collection agent code storage unit 22 and collects the collection agent code associated with the item number of the details. Make a collection request to the agency.

  According to the agent allocation system of the present embodiment described above, customers who are collected by the collection agent from the customer management table 11 and the collection agent target flag management table 12 generally using the customer code included in the specification. It is possible to automatically determine whether the details are. In addition, since the customer code included in the details is generally used, the operator is not required to determine whether or not it is a collection target by the collection agent.

  In general, it is possible to automatically determine a collection agent for collecting money from the customer management table 11 and the collection agent management table 13 by using a customer code included in the specification. Further, since the customer code included in the details is generally used, no special work is imposed on the operator regarding the allocation of the collection agent.

Although the preferred embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments, and various design changes can be made within the scope described in the claims. is there.
For example, in the above embodiment, the customer management table 11 associates the customer code and the regional structure group code, and the collection agency management table 13 associates the regional structure group code and the collection agency code indirectly. This is a case where the customer code and the collection agent code are associated with each other so that the collection agent that collects money for the customer of the statement using the customer code can be known. However, the present invention is not limited to this. For example, a table in which a customer code and a collection agency code are directly associated with each other is prepared, and the customer is collected by referring to this table using the customer code. The collection agent code of the collection agent may be specified.

  In the above-described embodiment, the customer code and the dunning process code are associated with the customer management table 11, and the dunning process code and the collection agent object flag are associated with each other through the collection agent object flag management table 12. In this case, the customer code and the collection agent target flag are associated with each other so that it can be determined whether or not the customer of the statement is a customer collected by the collection agent using the customer code. However, not only in this case, prepare a table that directly associates the customer code with the collection agent target flag, and refer to this table by using the customer code, the value of the collection agent target flag of this customer May be determined, and it may be determined whether the customer of the specification is a customer who collects money by the collection agent based on the value of the specified collection agent target flag.

  It should be noted that a program for realizing the functions of each processing unit described above is recorded on a computer-readable recording medium, the program recorded on the recording medium is read into a computer system, and executed to execute the above-described various processes. You may go. The “computer system” here includes an OS and hardware such as peripheral devices. The “computer system” includes a WWW system having a homepage providing environment (or display environment). The “computer-readable recording medium” refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, and a CD-ROM, and a storage device such as a hard disk built in the computer system. Further, the “computer-readable recording medium” refers to a volatile memory (RAM) in a computer system that becomes a server or a client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, those holding programs for a certain period of time are also included.

  The program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the “transmission medium” for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may be for realizing a part of the functions described above. Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, and what is called a difference file (difference program) may be sufficient.

The figure which shows the whole structure containing the agency allocation system in embodiment of this invention. The functional block diagram which shows the function of the agency allocation system of FIG. The figure which shows an example of the customer management table of FIG. The figure which shows an example of the collection agency object flag management table of FIG. The figure which shows an example of the collection agency management table of FIG. The figure which shows an example of the detail management table of FIG. The flowchart which shows the process sequence of the collection agency allocation method which the agency allocation system of FIG. 2 performs.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Agent allocation system 2a, 2b, 2c Collection agency 11 Customer management table 12 Collection agency object flag management table 13 Collection agency management table 14 Detail management table 15 Detail extraction part 16 Charge amount total calculation part 17 Dunning process code specification Part 18: Collection agency target determination part 19: Regional structure group code identification part 20: Collection agent code identification part 21: Collection agent code registration part 22: Collection agent code storage part

Claims (12)

In the collection agent allocation device that allocates the collection agent that collects the items,
First storage means for storing a collection agent code of a collection agent that visits the customer and collects money corresponding to the customer code uniquely assigned to the customer;
Second storage means for storing information relating to the details;
A recovery agent that uses a customer code included in information related to the details stored in the second storage means to identify a recovery agent code stored in the first storage means corresponding to the customer code A determination means;
A collection agency assigning device characterized by comprising: Third storage means for storing agency collection target information indicating whether or not a customer of the customer code is a target to be collected by a collection agency in correspondence with the customer code;
Using the customer code included in the information relating to the details stored in the second storage means, the agent collection target information stored in the third storage means corresponding to the customer code is specified, Agency target determination means for determining whether or not the specified agent collection target information indicates that the collection agency is to collect money;
Further comprising
The collection agent determination means specifies the collection agency when the agency collection determination information determines that the collection information of the agency indicates an object to be collected by the collection agency. The collection agent allocating device according to claim 1, wherein: The first storage means
Customer information storage means for storing the customer code and an area structure group code uniquely assigned to an area related to the customer of the customer code in association with each other;
Collection agency information storage means for storing the area structure group code and the collection agency code of the collection agency responsible for the area of the area structure group code in association with each other;
Have
The collection agent determination unit specifies the regional structure group code stored in the customer information storage unit in association with the customer code using the customer code, and uses the identified regional structure group code. 2. The collection agent allocation apparatus according to claim 1, wherein a collection agent code stored in the collection agent information storage means in association with the regional structure group code is specified. The third storage means
Customer information storage means for storing the customer code in association with a dunning process code indicating a dunning process related to the customer of the customer code;
A collection agent target information storage means for storing the dunning processing code and the agent collection target information in association with each other;
Have
The agent target determining means identifies the dunning process code stored in the customer information storage means in association with the customer code using the customer code, and uses the identified dunning process code to identify the dunning process code. The collection agent object information stored in the collection agent object information storage means in association with the processing code is specified, and the specified agent collection object information is an object to be collected by the collection agent. The collection agent assignment device according to claim 2, wherein it is determined whether or not the collection agent is assigned. In the collection agent allocation method of assigning collection agents that collect money for items,
With respect to the details stored in the second storage means from the first storage means for storing the collection agent code of the collection agency that visits the customer and collects money corresponding to the customer code uniquely assigned to the customer Using the customer code included in the information, the collection agent determination procedure for identifying the collection agent code stored corresponding to the customer code,
A collection agent allocation method comprising: Corresponding to the customer code, stored in the second storage means from the third storage means for storing agent collection target information indicating whether or not the customer of the customer code is a target to be collected by the collection agency Using the customer code included in the information relating to the details being specified, the agent collection target information stored corresponding to the customer code is specified, and the specified agent collection target information is collected by the collection agent Further comprising an agent object determination procedure for determining whether or not the object is to be performed,
The recovery agent determination procedure is performed when it is determined in the agent object determination procedure that the agent recovery object information indicates that collection is performed by a recovery agent. The collection agent allocation method according to claim 5. The first storage means
Customer information storage means for storing the customer code and an area structure group code uniquely assigned to an area related to the customer of the customer code in association with each other;
Collection agency information storage means for storing the area structure group code and the collection agency code of the collection agency responsible for the area of the area structure group code in association with each other;
Have
The collection agent determination procedure specifies the regional structure group code stored in the customer information storage means in association with the customer code using the customer code, and uses the identified regional structure group code 6. The collection agent allocation method according to claim 5, wherein a collection agent code stored in the collection agent information storage means in association with the regional structure group code is specified. The third storage means
Customer information storage means for storing the customer code in association with a dunning process code indicating a dunning process related to the customer of the customer code;
A collection agent target information storage means for storing the dunning processing code and the agent collection target information in association with each other;
Have
The agent target determination procedure uses the customer code to identify a dunning process code stored in the customer information storage means in association with the customer code, and uses the identified dunning process code to perform the dunning process code. The collection agent object information stored in the collection agent object information storage means in association with the processing code is specified, and the specified agent collection object information is an object to be collected by the collection agent. The method of assigning a collection agent according to claim 6, further comprising: A computer as a collection agent assigning device for assigning a collection agent that collects money for a statement,
First storage means for storing a collection agent code of a collection agent that visits the customer and collects money corresponding to the customer code uniquely assigned to the customer;
Second storage means for storing information relating to the details, and a customer code included in the information relating to the details stored in the second storage means, and stored in the first storage means corresponding to the customer code A collection agent determination means for identifying the collection agent code being
A collection agency assignment program characterized by functioning as: Third storage means for storing agent collection target information indicating whether or not the customer of the customer code is a target to be collected by the collection agent in correspondence with the customer code, and stored in the second storage means The agent collection target information stored in the third storage means corresponding to the customer code is specified using the customer code included in the information related to the specified details, and the specified agent collection target information is identified. Agent target determination means for determining whether or not indicates that the collection is performed by the collection agent,
As a computer,
The collection agent determination means specifies the collection agency when the agency collection determination information determines that the collection information of the agency indicates an object to be collected by the collection agency. The collection agent allocation program according to claim 9, wherein: The first storage means
Customer information storage means for storing the customer code and an area structure group code uniquely assigned to an area related to the customer of the customer code in association with each other;
Collection agency information storage means for storing the area structure group code and the collection agency code of the collection agency responsible for the area of the area structure group code in association with each other;
Have
The collection agent determination unit specifies the regional structure group code stored in the customer information storage unit in association with the customer code using the customer code, and uses the identified regional structure group code. 10. The collection agent allocation program according to claim 9, wherein a collection agent code stored in the collection agent information storage means in association with the regional structure group code is specified. The third storage means
Customer information storage means for storing the customer code in association with a dunning process code indicating a dunning process related to the customer of the customer code;
A collection agent target information storage means for storing the dunning processing code and the agent collection target information in association with each other;
Have
The agent target determining means identifies the dunning process code stored in the customer information storage means in association with the customer code using the customer code, and uses the identified dunning process code to identify the dunning process code. The collection agent object information stored in the collection agent object information storage means in association with the processing code is specified, and the specified agent collection object information is an object to be collected by the collection agent. The recovery agent assignment program according to claim 10, wherein it is determined whether or not the collection agent is allocated.

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