JP2005258500A - Customer management system and account adjustment terminal using ic card owned by customer - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To attaint the efficiency of a task by reducing the reception task of a hotel, and to improve the convenience of a hotel guest. <P>SOLUTION: This customer management system is provided with a reception terminal 17 for acquiring card data including the personal information of a customer from an IC card 2 owned by a customer who uses a facility constituted of a plurality of individual facilities, a host computer 11 for managing the facility use and facility usage details of the customer corresponding to the personal information and an account adjustment terminal 18 for performing settlement by charging the customer for usage based on the facility usage details when the customer ends the facility use. Thus, it is possible to use the IC card 2 owned by the customer for the management of the facility use or facility usage details, and it is not necessary for the hotel side to lend the IC card 2 to the customer. Also, it is possible to perform settlement based on the facility usage details, and it is not necessary for the customer to borrow or return the IC card 2, or to perform settlement at the reception. Therefore, it is possible to attain the efficiency of the task, and to improve the convenience of the customer. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a customer management system and a payment terminal using a customer-owned IC card that uses an IC card owned by a customer who uses a facility such as a hotel as a key for a room or performs a fee settlement.

  2. Description of the Related Art Conventionally, a hotel management system has been proposed in which a non-contact type IC card is used as a key as a key or a cash card to improve business efficiency and convenience (see Patent Document 1).

This non-contact type IC card has a means for storing electronic data inside, records a guest name, a guest attribute, a guest room number, accommodation details, and a restricted use area at the time of check-in, and enters and leaves the room, for example. It functions as an electronic key. In addition, accounts receivable when using hotel facilities such as accommodation charges and restaurants can be recorded and settled at checkout.
JP 11-227369 A

  However, in the above hotel management system, the IC card is prepared by the hotel, delivered to the guest at the time of check-in, and returned at the time of check-out. Therefore, the guest is required to borrow and return the IC card. There is a problem that the reception must be stopped, and there is a problem that the reception is congested or waiting in a situation where guests are rushing.

  In addition, during the stay of the hotel, even if cashless is possible, it is necessary to settle the accommodation fee and the usage fee of individual facilities at the time of checkout. The improvement in property was insufficient.

  Such a problem is an essential problem of the above system. For example, even when it is assumed that the system is used for entrance / exit management of a patient in a hospital or the like, it is necessary to borrow, return, and settle the IC card at the reception, It is difficult to improve business efficiency and convenience.

  Accordingly, the present invention aims to provide a customer management system and a settlement terminal using a customer-owned IC card that can reduce the procedure work at such reception and can improve the efficiency and convenience of the work. To do.

  In order to solve the above-mentioned problems, the present invention provides a reception terminal for acquiring card data including personal information of a customer from an IC card owned by a customer who uses a facility comprising a plurality of individual facilities. And a host computer that manages the customer's facility usage and facility usage details corresponding to personal information, and a payment terminal that charges and charges a usage fee based on the facility usage details when the customer ends the facility usage. It is characterized by having. In other words, since the IC card owned by the customer is used for facility use and management of facility usage details, the facility side does not need to lend the IC card to the customer, and the customer pays the IC card at the reception because payment is made based on the facility usage details. Procedures for borrowing, returning, and paying out cards are no longer required, improving work efficiency and convenience.

  The invention according to claim 2 is characterized in that the IC card is a non-contact type IC card. This eliminates the need to insert the IC card into an IC card reader or the like, improving convenience.

  In the invention according to claim 3, the IC card is a credit card or an electronic money card, and the host computer is provided so as to be communicable with an ID management center that manages the IC card. It is characterized in that the ID management center is accessed to request settlement settlement with the IC card. As a result, the account can be settled with a settlement apparatus, so that the convenience of the customer is improved, the reception work can be reduced, and a complete cashless operation is possible.

  In the invention according to claim 4, when the host computer manages the facility use and the facility use details, the data that can uniquely identify the customer among the card data is managed as the key data of the individual facility used by the customer. It is characterized by that. As a result, customers who use the facility can be completely identified and managed, thereby improving reliability and safety.

  In the invention according to claim 5, the host computer accepts a reservation for facility use via the telephone or the Internet, and the personal information obtained by the reception terminal is collated with the personal information obtained by the reservation, and the matching personal information is detected. It is possible to use the facility in the case of As a result, the number of reservation means is increased and the convenience can be improved by making the reservation easy.

  The invention according to claim 6 is a payment terminal connected to a host computer that can communicate with the customer's personal information, personal identification number, data that can uniquely identify the customer, facility usage fee, and facility usage details. An IC card reader / writer that obtains card data including personal information of the customer from an IC card of a credit card owned by the customer, and an input device that forms a human interface with the customer and allows the customer to input the password of the IC card A display device for displaying predetermined information; a printer for printing predetermined information; data for uniquely identifying a customer from card data; and customer data extracting means for extracting card management company information of a management company that manages IC cards And send the data and PIN that can uniquely identify the customer to the host computer The charge details acquisition means for acquiring the usage fee and facility usage details of the corresponding customer, and at least the usage fee is displayed on the display device, and if the customer agrees to the display contents, the personal information, the card management company Sending information, personal identification number and usage fee to management company, requesting credit card payment by IC card, and when payment is completed, at least personal information and usage fee are printed and payment is issued to issue a receipt And a control device. As a result, the facility usage fee can be settled with the IC card of the credit card owned by the customer, so that the procedure for the customer to settle at the reception becomes unnecessary, thereby improving the efficiency and convenience of the business.

  The invention according to claim 7 is a payment terminal connected to a host computer that can communicate with the customer's personal information, personal identification number, data that can uniquely identify the customer, facility usage fee, and facility usage details. An IC card reader / writer that obtains card data including personal information of the customer from an IC card of a money card owned by the customer, and an input device that forms a human interface with the customer and allows the customer to input the password of the IC card A display device for displaying predetermined information; a printer for printing predetermined information; data for uniquely identifying a customer from card data; customer data extracting means for extracting a balance amount; data for uniquely identifying a customer; By sending the PIN to the host computer, the usage fee and facility interest of the corresponding customer Charge details acquisition means for acquiring details, and at least the usage fee is displayed on the display device, and when the customer agrees with the display contents, the IC card reader uses the amount obtained by subtracting the usage fee from the balance amount as the new balance amount A controller that includes payment means for sending to a writer, recording on an IC card and performing payment, and causing the printer to print at least personal information and a usage fee when payment is completed. As a result, the facility usage fee can be settled with the IC card of the electronic money card owned by the customer, so that the procedure for the customer to settle at the reception is unnecessary, and the efficiency and convenience of work are improved.

  According to the present invention, since the IC card owned by the customer is used for facility use and management of facility usage details, the facility side does not need to lend the IC card to the customer, and the customer pays based on the facility usage details. However, it is not necessary to borrow, return, and settle the IC card at the reception, so that business efficiency and convenience can be improved.

  In addition, since the IC card owned by the customer can be settled with a credit card or electronic money card IC card, the procedure for the customer to settle at the reception is not required, and the efficiency and convenience of work are improved. Is possible.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  A first embodiment of the present invention will be described with reference to the drawings. The first embodiment relates to a customer management system in which a non-contact type IC card is applied to customer facility use and facility use statement management in a hotel.

In the present invention, an IC card owned by a customer is used. However, a non-contact type IC card conforming to an international standard established by ISO as such an IC card is used in a data format or an IC card reader. From the viewpoint of versatility such as the above, and the non-contact type IC card can be used without being inserted into an IC card reader or the like, it is preferable from the viewpoint of convenience.
However, the present invention is not limited to this, and may be a non-contact type IC card that does not conform to international standards, or may be a contact type IC card. In the following description, a non-contact IC card will be described as an example.

  As a non-contact type IC card compliant with the international standard, a contact type (communication distance up to 2 mm; data speed 9.6 kbit / s; operating frequency 4.91 MHz or higher), proximity type (communication distance 10 cm; data speed 106 kbit / s˜; use frequency 13.56 MHz), proximity type (communication distance˜70 cm; data rate˜26 kbit / s; use frequency 13.56 MHz), etc., and any non-contact type IC card may be used.

  As shown in FIG. 1, the non-contact type IC card 2 includes an IC chip 3, an antenna 4 having an antenna coil wound in a spiral shape, a power source 5 including a capacitor for keeping power and voltage constant, and the like. Is inserted between PET (polyethylene terephthalate) paper (not shown), wirelessly communicates with an IC card reader or the like via the antenna 4, transmits and receives various information, and takes out the power of the radio wave with the power source 5. Are supplied to the IC chip 3.

  This non-contact type IC card 2 has a function as a credit card or a function as electronic money. In the case of having a function as a credit card, the IC chip 3 stores, for example, name, address, age, expiration date, account number, customer identification number, other personal information, card management company information, etc. as card data. When the electronic money function is provided, the name, address, balance amount, customer identification number, other personal information, card management company information, and the like are stored as card data.

  As shown in FIG. 2, the customer management system is connected to a host computer 11 for managing customer data, a dedicated line or a LAN (wired or wireless, regardless of whether the same applies hereinafter) and a WAN (Wide Area Network). ) FEP (Front End Processor) 14 connected to the ID management center 13 that manages the non-contact type IC card 2 via 12, and the FEP 14 connected to the FEP 14 via a dedicated line or LAN, and mainly installed in the reception lobby The apparatus 15 includes a plurality of individual facility apparatuses 16 that are connected to the FEP 14 through a dedicated line or LAN and are provided corresponding to individual facilities such as rooms, restaurants, and shops.

  When the accepting device 15 detects the non-contact type IC card 2 in a predetermined communication area, the accepting device 15 includes an IC card reader that communicates with the IC card 2 and reads the card data, and performs a check-in process for the guest and check The checkout terminal 18 and the like for performing the out process are configured.

  In the following description, the reception terminal 17 and the payment terminal 18 are described as separate terminals, but it is also possible to perform these operations with a single terminal. In particular, in the case of hotels, check-in time and check-out time are different, so if you can check-in and check-out with a single terminal, you can effectively use facilities and floors. Become.

  The individual facility device 16 is provided corresponding to each room and is provided corresponding to a door unlocking terminal 19 for unlocking the room, an individual facility in a hotel such as a vending machine or a restaurant. The simplified product sales terminal 20 and the like for acquiring the accounts receivable information are provided, and the door unlocking terminal 19 and the simplified product sales terminal 20 are provided with an IC card reader (not shown).

  With such a configuration, the procedures of the reservation process, the check-in process, the unlocking process, the additional service process during stay, and the check-out process are performed as follows.

  Reservation of accommodation can be made via the Internet at the telephones 21 and 22 (including the case of jumping in without reservation) or the customer terminal 23. Therefore, since the reservation methods are various, convenience is improved. At the time of reservation, personal information necessary for personal confirmation such as name, address, telephone number, etc. is required together with accommodation information such as the date of stay, number of days of stay, number of people, and meals.

  In the case of telephone reservation, the person in charge receives accommodation information and personal information from the reservation person, inputs these data from a data input device such as a keyboard in the FEP 14 and performs reservation registration in the host computer 11. In the case of the Internet, the reservation person fills in a predetermined entry form and transmits the information, and performs reservation registration in the host computer 11 via the FEP 14.

  The host computer 11 creates a customer management database corresponding to the reservation person on a storage device such as a hard disk (not shown), records reservation information and personal information in the customer management database, and allocates rooms based on these information. Go and record the room allocation information.

  The check-in process starts when the guest holds the contactless IC card 2 over the reception terminal 17 in a state where the reservation is completed. FIG. 3 shows the procedure of such a check-in process.

  When the IC card reader of the reception terminal 17 detects the non-contact type IC card 2, the personal information for identifying the individual such as name and address and information relating to the card management company are read and the non-contact type IC card is provided to the guest. 2 is prompted through a display device such as a liquid crystal device or CRT (not shown).

  Therefore, the guest inputs a personal identification number from a numeric keypad (not shown), and the reception terminal 17 outputs personal information, card management company information, and personal identification number, and outputs a check-in process start request command to the FEP 14 together with these information ( F1).

  The FEP 14 determines the content of the command (that is, determines that the received command is a check-in processing request command), and accesses the corresponding ID management center 13 via the WAN 12 based on the card management company information. Then, a personal identification number and personal information are transmitted to authorize (obtain the authorization number from the card management company), and to perform a negative check (a personal identification number check) (F2, F3).

  If the authorization and negative check are not completed normally, the contents of the non-contact type IC card 2 are rewritten to be unusable in order to prevent unauthorized use of the non-contact type IC card 2. At that time, the rewriting content is notified to the ID management center 13 so that the management of the non-contact type IC card 2 is not inadequate.

  On the other hand, when the authorization and the negative check are normally completed, unique data (hereinafter referred to as IDi) among the card data stored in the IC chip 3 in the non-contact type IC card 2 is used as key data. The IDi, password, personal information, and card management company information are extracted and transmitted to the host computer 11 (F4).

  IDi may be a personal identification number, but may be the same number only by the personal identification number, and may be synthetic data of the personal identification number and name, synthetic data of the personal identification number and the IC card management company, or the like. This IDi is preferably set so that a receptionist or the like cannot be involved from the viewpoint of maintaining security.

  The host computer 11 collates the personal information acquired from the reception terminal 17 with the personal information acquired at the time of reservation, and when the matching personal information is searched, it is determined that the reservation person has checked in and the room registration is performed. (F5). If they do not match, it is notified that there is no reservation, and the process returns to the reception process of the person in charge of reception. Accommodation registration is performed by recording a personal identification number and IDi in a customer management database and outputting room allocation information allocated at the time of reservation.

  The fact that the accommodation registration has been performed is transmitted to the receiving terminal 17 via the FEP 14, and the display device is notified of this (F6). At this time, the room number is displayed based on the room allocation information, and information about the guest such as meal time is displayed. Of course, it is also possible to print and output this information.

  In the check-in process, it is also possible to settle the accommodation fee (a fee other than the fee generated with the additional service during the stay) in advance, and the difference is settled in the check-out process described later.

  The guest who checks in and receives the notification of the room number goes to the assigned room and enters the room. As shown in FIG. 4, each room is provided with a door unlocking terminal 19 including an IC card reader 32 provided at or near the door 31, a door unlocking device 33 with an automatic locking mechanism, and an unlocking control device 34. ing.

  The IC card reader 32 is connected to the host computer 11 via a LAN or the like. When a guest holds the non-contact type IC card 2 over the IC card reader 32, IDi is read from the non-contact type IC card 2. IDi and room number data previously assigned to the IC card reader are sent to the host computer 11.

  If the received room number data is room number data assigned to IDi, the host computer 11 sends an unlocking signal that permits unlocking to the unlocking control device 34, and the unlocking control device 34 sends an unlocking signal. The door is unlocked by the door unlocking device 33.

  When a guest uses an individual facility such as a vending machine or a restaurant during the stay, the non-contact type IC card 2 is held over the IC card reader of the simplified product sales terminal 20 provided corresponding to the individual facility. Thus, IDi is acquired, and the charge for the product is sent to the host computer 11 together with IDi. The host computer 11 records the accounts receivable in the customer management database that matches the received IDi.

  In the case where the non-contact type IC card 2 is an electronic money type card, it may be desired to know the balance amount. In such a case, the host computer 11 calculates the balance amount and transmits it to the simplified product sales terminal 20 for display. Needless to say, a dedicated charging machine may be provided so that the guest can check the balance amount, or the balance terminal 18 may check the balance amount or charge the money as will be described later.

  When the guest checks out or wants to know the billing details at that time during the stay, a settlement terminal 18 as shown in FIG. 5 is used. 5A is an external view of the payment terminal 18, and FIG. 5B is a block diagram showing a schematic configuration thereof.

  This settlement terminal 18 includes an IC card reader / writer 36 that communicates with the non-contact type IC card 2, a printer 37 for issuing receipts, bills, etc., a cash handling machine 38 for depositing and withdrawing banknotes and coins, A communication device for communicating with the host computer 11 and the ID management center 13 via a display device 39 such as a liquid crystal device or a CRT for displaying information, an input device 40 such as a touch panel or numeric keypad for inputting various information, and the FEP 14. A device 41 and a control device 35 are included.

  As shown in FIG. 6, the control device 35 extracts the customer data from the card type determination means 46 that determines whether or not the card is an electronic money type and the card data read from the IC card reader / writer 36. Means 47, print information creating means 48 for setting a print format when information is printed on the printer 37, storage means 49 for storing information such as card data and a personal identification number, fee statement issuing means 50 for issuing fee details, etc. A charge adjusting means 51 for paying charges, a display information creating means 52 for setting a display format when displaying information on the display device 39, a charge detail acquiring means 53 for acquiring charge details, an IC card reader / writer 36, etc. An I / F 54 for exchanging information with the attached device, a control means 45 for controlling these, and the like are provided.

  The functional operation of the settlement terminal 18 will be described with reference to the flowchart shown in FIG. First, when the control of the payment terminal 18 is started, the IC card reader / writer 36 waits for detection of the non-contact type IC card 2 (step S1). In this state, when the customer holds the contactless IC card 2 over the IC card reader / writer 36, the IC card reader / writer 36 detects this and reads the card data to the control device 35 via the I / F 54, The data is stored in the storage unit 49 by the control unit 45.

  Thereafter, the control means 45 instructs the display information creation means 52 to create information indicating that it is waiting for input of a personal identification number, and the display information creation means 52 creates corresponding screen information and displays it on the display device 39. Let The control means 45 waits for the customer to input a password according to this display screen (step S2).

  When the personal identification number is input, the control means 45 reads IDi from the card data stored in the storage means 49 (step S3), and instructs the charge detail acquisition means 53 to acquire the charge details. Receiving this instruction, the fee detail acquisition means 53 sends the read IDi and password to the communication device 41 via the I / F 54 (step S4). The communication device 41 sends these to the host computer 11. Thereafter, the fee detail acquisition means 53 waits for a reply of fee details, personal information and accommodation information from the host computer 11 (step S5).

  When the fee details, the personal information, and the accommodation information are received from the host computer 11, the fee details acquisition unit 53 stores the fee details in the storage unit 49. Then, the control unit 45 causes the card type determination unit 46 to determine whether or not the non-contact type IC card 2 is an electronic money type. The card type determination means 46 determines whether or not it is an electronic money type depending on whether or not the charge amount is described in the card data (step S6).

  In the case of the electronic money type, the control means 45 extracts the balance amount from the card data, sends the balance amount and the fee details to the display information creation means 52 and displays them on the display device 39 (step S7). The customer determines the necessity of charging from the fee details and the balance amount (step S8), and when charging is necessary, the customer charges the cash from the cash handling machine 38 (step S9).

  On the other hand, when the non-contact type IC card 2 is a credit card, the control means 45 sends the fee details to the display information creating means 52 and displays it on the display device 39 (step S10).

  And the control means 45 waits for the instruction | indication of the issue of the fee statement from the input device 40 (step S11). When issuing the billing statement, the control unit 45 instructs the printing information creating unit 48 to issue the billing statement. In response to this instruction, the print information creation means 48 reads the fee details, accommodation information, and personal information from the storage means 49, sets the print format, and outputs it to the printer 37. As a result, a fee statement is issued (step S12).

  Next, the control unit 45 causes the display information creation unit 52 to display information for requesting whether or not to perform payment, and waits for an instruction from the input device 40 (step S13). If the customer wants to confirm the current usage fee, the processing ends with the above-described display and printing of the billing details, but if the customer wants to pay out for checkout, he / she instructs the settlement.

  When the settlement execution is instructed, the control means 45 determines whether or not it is a cash settlement (step S14). When the non-contact type IC card 2 is an electronic money type, the control unit 45 causes the settlement unit 51 to settle the cash. The settlement means 51 extracts the balance amount from the card data, sends the amount after subtracting the usage fee to the IC card reader / writer 36 as a new balance amount, and records it on the non-contact type IC card 2 (step). S15).

  On the other hand, in the case of a credit card, information necessary for credit settlement, for example, personal information, card management company information, password, and billing amount are output via the I / F 54 and the communication device 41 (step S16).

  These pieces of information are sent to the corresponding ID management center 13 based on the card management company information and settled, waiting for settlement (step S17). When the settlement is completed, the control means 45 instructs the print information creation means 48 to issue a receipt, and the print information creation means 48 sends information necessary for issuing a receipt such as personal information, accommodation information, and charges from the storage means 49. The data is read out, and the print format is adjusted and sent to the printer 37 for printing (step S18).

  Next, fee detail processing and settlement processing by the settlement terminal 18 will be described with reference to FIG. The processing can be divided into fee detail processing (F11 to F14) and settlement processing (F15 to F20), and the fee detail processing can be performed even at the time of checkout.

  When the IC card reader / writer 36 detects the non-contact type IC card 2 and obtains the code number and IDi, the control device 35 sends a billing inquiry request command together with the IDi and code number via the FEP 14 to the host computer 11. (F11, F12). The host computer 11 searches the customer management database that matches the received IDi, calculates the billing details such as the accommodation fee and supplementary service fee, and sends it to the checkout terminal 18 via the FEP 14 together with the personal information and the accommodation information. (F13, F14).

  The billing details, personal information, and accommodation information sent from the host computer 11 are displayed on the display device 39. At this time, when the non-contact type IC card 2 is an electronic money type, the balance amount is also displayed, and when the balance amount is less than the charge, the cash handling machine 38 is used for charging.

  If there is any doubt about the fee details, the fee details are printed by the printer 37 and the person in charge is inquired. When the user agrees with the display contents and continues the checkout process, a checkout process request is input from the touch panel or numeric keypad. In that case, it is preferable to increase the convenience for the guest if it is possible to select whether the settlement is cash settlement or credit or electronic money settlement. In the case of cash settlement, the cash handling machine 38 is used for settlement. In the case of settlement using credit or electronic money, the following procedure is followed.

  The check-out processing request is sent to the FEP 14 together with the personal information, card management company information and password (F15), and the FEP 14 accesses the corresponding ID management center 13 based on the card management company information to perform authorization and negative check. Request settlement (F16, F17).

  When the payment is confirmed, the FEP 14 notifies the host computer 11 to that effect, and the host computer 11 records the settled data in the customer management database and sends the fact to the settlement terminal 18 via the FEP 14 (F18- F20). When the checkout terminal 18 receives the settled information from the host computer 11, the receipt is printed by the printer 37 and the checkout is completed.

  As described above, since the IC card owned by the guest is used as the non-contact type IC card 2, there is no need to issue an IC card on the hotel side, and the cost required for preparing the IC card can be reduced. In addition, the reception load during check-in, check-out, and check-out can be reduced, which enables work efficiently. On the other hand, guests can check-in, check out, and check-out without having to stop by the reception desk, so these processes can be performed in a short time even when the reception is busy or when there is no receptionist. To improve convenience.

  In the first embodiment, the case where the customer management system according to the present invention is applied to the management of a guest in a hotel has been described. However, the present invention is not limited to this and can be widely applied to customer management operations. Then, the case where a customer management system is applied to the management of the patient in a hospital is demonstrated as another example of application.

  The hospitalization process is performed by the reception terminal 17 and the discharge process is performed by the checkout terminal 18. There is no clear difference between the time of entering and leaving the hospital like the time of check-in and check-out at the hotel, but it is very rare that hospitalization and discharge are concentrated. This makes it possible to use the facilities and floor effectively.

  The hospitalization date and time is not reserved on the patient's favorite date, and is determined by the hospital based on the patient's intention. The patient goes to the designated date and time and holds the non-contact type IC card 2 equipped with a patient-owned credit or electronic money function over the reception terminal 17 and performs hospitalization processing.

  When the personal identification number and card management company information are read from the customer management IC car when the personal identification number is input to the reception terminal 17, an authorization or negative check is performed. If these are normally performed, the uniqueness of the contactless IC card 2 is determined. Data is acquired as IDi, and the IDi, password, personal information, and card management company information are transmitted to the host computer 11.

  The host computer 11 records and manages this information in the inpatient management database, collates the received IDi, personal identification number, personal information, etc. with the personal information at the time of reservation, and searches for the matching personal information. And hospitalization registration. The fact that hospitalization registration has been performed is displayed on the display device 39 of the reception terminal 17.

  Since hospital rooms are not locked, IDi is not used as key data like a hotel. In addition, since nurses and the like attend the hospital room, no room allocation is performed, but after the hospital room is determined, the hospital room information is also managed in the inpatient management database. This is because a difference bet fee may occur due to moving to a private room on the way.

  At the time of hospitalization, for example, one month of hospitalization expenses, etc. is settled in advance, and the difference between diaper costs and treatment costs that occur after hospitalization is settled at the time of discharge. Can be done.

  Additional services at hospitals that are hospitalized include the use of telephones, shopping at vending machines and shops, and eating and drinking at the cafeteria. When using these services, the non-contact type IC card 2 is held over the IC card reader provided in the simplified product sales terminal 20, and the account receivable is notified to the host computer 11 and recorded in the inpatient management database.

  The discharge process is performed by holding the contactless IC card 2 over the IC card reader / writer over the payment terminal, inputting a password, and selecting a payment method such as cash settlement, credit settlement, or electronic money settlement. When the host computer 11 receives the discharge process request for the discharge process, the host computer 11 performs payment, and sends the fee details to the payment terminal for display.

  If you agree with the billing details, make a payment request. If you pay cash, use the cash handling machine 38. If you want to pay by credit or electronic money, the ID management center 13 will check the authorization and negative. To make a payment. When the checkout is completed, a receipt is printed by the printer 37 and recorded in the inpatient management database to complete the discharge procedure.

  In the case of a hospital, there is also a form of going to hospital. In such a case, it is possible to register the non-contact type IC card 2 as an examination ticket at the first examination. When receiving a medical examination, the non-contact type IC card 2 is held over the reception terminal 17 and a personal identification number is entered to receive the medical examination. Accounts receivable are recorded via the merchandise sales terminal 20, and after the completion of the medical examination, the examination fee, the medicine fee and the additional service fee are settled at the settlement terminal 18.

  As described above, since the IC card owned by the patient is used as the non-contact type IC card 2, the congestion at the reception desk at the hospital can be reduced and the waiting time can be shortened. Efficiency and convenience are improved.

It is a block diagram which shows schematic structure of a non-contact-type IC card. It is a block diagram which shows schematic structure of the customer management system using a customer-owned IC card. It is a figure which shows a check-in process sequence. It is a block diagram which shows the structure of a door unlocking terminal. It is a figure which shows the structure of a payment terminal. It is a block diagram which shows the structure of a payment terminal. It is a flowchart which shows operation | movement of a payment terminal. It is a figure which shows a checkout process procedure.

Explanation of symbols

2 Non-contact type IC card (IC card)
11 Host computer 13 ID management center 14 FEP
DESCRIPTION OF SYMBOLS 15 Reception apparatus 16 Individual facility apparatus 17 Reception terminal 18 Settlement terminal 19 Door unlocking terminal 20 Simple goods sales terminal 33 Door unlocking apparatus 34 Unlocking control apparatus

Claims (7)

A reception terminal for obtaining card data including personal information of the customer from an IC card owned by a customer who uses a facility comprising a plurality of individual facilities;
A host computer for managing customer facility usage and facility usage details corresponding to the personal information;
A customer management system using a customer-owned IC card, comprising: a payment terminal that charges and charges based on the facility usage details when the customer ends the facility usage.   The customer management system using a customer-owned IC card according to claim 1, wherein the IC card is a non-contact type IC card.   The IC card is a credit card or an electronic money card, and the host computer is provided so as to be able to communicate with an ID management center that manages the IC card. When the usage fee is settled, the host computer is connected to the ID management center. 3. The customer management system using a customer-owned IC card according to claim 1 or 2, wherein the settlement is requested by the IC card.   When the host computer manages the facility usage and facility usage details, the card data manages data that can uniquely identify a customer as key data of an individual facility used by the customer. A customer management system using the customer-owned IC card according to any one of claims 1 to 3.   When the host computer accepts a reservation for facility use via the telephone or the Internet, the personal information acquired by the reception terminal is compared with the personal information obtained by the reservation, and when matching personal information is detected, The customer management system using a customer-owned IC card according to any one of claims 1 to 4, characterized in that it can be used. In the checkout terminal connected so as to be able to communicate with the host computer that manages the customer's personal information, personal identification number, data that can uniquely identify the customer, facility usage charges, facility usage details,
An IC card reader / writer for acquiring card data including personal information of the customer from an IC card of a credit card owned by the customer;
An input device that forms a human interface with the customer and the customer inputs the password of the IC card;
A display device for displaying predetermined information;
A printer for printing predetermined information;
Customer data extraction means for extracting data that can uniquely identify a customer from the card data and card management company information of a management company that manages the IC card; data that can uniquely identify the customer; If the customer agrees to the display contents by displaying at least the usage fee on the display device, and the fee specification acquisition means for acquiring the usage fee and the facility usage details of the corresponding customer by transmitting to The personal information, the card management company information, the personal identification number and the usage fee are transmitted to the management company, a credit payment request is made by the IC card, and when the payment is completed, at least the personal information and the usage fee are given to the printer. And a control device having a settlement means for printing and issuing a receipt Checkout terminals. In the checkout terminal connected so as to be able to communicate with the host computer that manages the customer's personal information, personal identification number, data that can uniquely identify the customer, facility usage charges, facility usage details,
An IC card reader / writer for acquiring card data including personal information of the customer from an IC card of a money card owned by the customer;
An input device that forms a human interface with the customer and the customer inputs the password of the IC card;
A display device for displaying predetermined information;
A printer for printing predetermined information;
Data for uniquely identifying a customer from the card data and customer data extracting means for extracting a balance amount, and data for uniquely identifying the customer and the PIN number are transmitted to the host computer, whereby the corresponding customer's The fee details acquisition means for acquiring the usage fee and the facility usage details, and at least the usage fee is displayed on the display device, and when the customer agrees to the display content, the usage fee is subtracted from the balance amount. The amount is sent to the IC card reader / writer as a new balance amount, recorded on the IC card and settled. When the settlement is completed, at least the personal information and the usage fee are printed on the printer and a receipt is issued. And a control device comprising a means.

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