JP2005234863A - Work management system, work management device and work management method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To easily prepare the workmanship instruction of the operation of a worker to an object to be, and to easily transmit a prepared workmanship instruction. <P>SOLUTION: This work management system is provided with: an work management table 26 equipped with work items to be worked; a work information table 211a for storing information related with the work items as work information; a workmanship instruction information preparing part 23 for preparing the workmanship instruction to the operator as workmanship instruction information based on the work management table 26 and the work information table 211a; a worker information table 221 for managing information related with the worker; and a workmanship instruction information transmitting part 24 for transmitting the workmanship instruction information prepared by the workmanship instruction information preparing part 23 based on the worker information table 221. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a work management system, a work management apparatus, and a work management method suitable for use in work instructions for workers and progress management of the work.

  For example, if you want the workers in charge of each store to perform operations such as switching ATMs (Automated Teller Machines) installed at multiple stores from the old model to the new model all at once. In advance, the work manager at the work instruction center prepares a work list (work instruction) for each worker manually, based on the work schedule required for each store, and the work instructions for each work Is informed.

Also, for example, in Japanese Patent Laid-Open No. 2002-135441 (Patent Document 1 below), a worker's work list information is transferred to a portable communication terminal carried by the worker using a work command form server provided on the Internet. A technique for communicating is disclosed. Further, in this Patent Document 1, an operator selects and inputs a work progress status from among “outgoing”, “start”, “complete”, “incomplete”, etc. using a mobile communication terminal, A method for selecting or manually inputting the time is disclosed.
JP 2002-135441 A (page 4-7, FIG. 4)

  However, such a conventional work management system is complicated because the work manager manually creates a work list as work instructions for each worker and notifies each worker. In addition, the operator selects and inputs from “outgoing”, “start”, “complete”, “incomplete”, etc., or selects or manually inputs the time using the mobile communication terminal. The work is also complicated.

In addition, there is a demand to easily and surely deliver work instructions created by a work manager or the like and information (for example, work procedure manuals) used to perform such work to the workers.
Further, for example, in the work performed by an operator in ATM, there is a pre-work that needs to be done as a pre-preparation before the work is performed. In the conventional work management system, in order to perform such pre-work, The necessary information cannot be provided. In general, in order to improve the work efficiency of workers, there is also a demand for providing the above information easily.

  The present invention has been devised in view of such a problem, and provides a work management system, a work management apparatus, and a work management method capable of easily creating a work instruction of a worker's work on a work target. The purpose is to provide.

  For this reason, the work management system (claim 1) of the present invention is a work management system for managing work performed by a worker on a work target, comprising work items in the work target, and created by a work management table creation unit. A work management table, information on the work item is stored as work information, and the work information table created by the work information table creation unit, the work management table, and the work information table Based on the work instruction information creation unit that creates work instructions as work instruction information, the worker information table created by the worker information table creation unit that manages information related to the worker, and the worker information table, Work instruction information transmission for transmitting the work instruction information created by the work instruction information creation unit to the worker It is characterized in that it comprises a door.

  A work management system according to the present invention (claim 2) is a work management system for managing work performed by a worker on a work target, and registers a work item in the work target and also displays the work item for the work item. The work progress table is registered, the work management table created by the work management table creation unit, the information on the worker is managed, the worker information table created by the worker information table creation unit, and the work A work completion report transmitter capable of transmitting a work completion report when the worker is completed; a work completion report receiver capable of receiving the work completion report transmitted from the work completion report transmitter; and The progress status of the worker's work for the work item in the object is managed using the work management table, and the worker information table and the work completion report transmission unit Is characterized in that it comprises a work progress management section said working completion report receiving unit updates the said working management table on the basis of the number of reports the working completion reports received.

  The work information table stores pre-work information relating to pre-work required before the worker performs work on the work target in association with the work target or the work item as the work information. A pre-work management table creating unit for creating a pre-work management table for managing a pre-work item in the work target based on the work management table and the pre-work information, and the work instruction information creating unit includes A prior work instruction for the worker may be created as the work instruction information based on the prior work management table.

In addition, the work progress management unit manages the progress status of the worker's preliminary work for the work item in the work target using a preliminary work management table, and the work completion report receiving unit receives the work completion report receiving unit from the work completion report transmission unit. The preliminary work management table may be updated based on the number of reports of the received work completion report.
Further, the work progress management unit may have a correction function for returning the updated work management table to the state before the update (Claim 5).

  A work management apparatus according to the present invention (claim 6) is a work management apparatus for managing work performed by a worker on a work target, comprising work items for the work target, and created by a work management table creation unit. A work management table, information on the work item is stored as work information, and the work information table created by the work information table creation unit, the work management table, and the work information table are used to perform work for the worker. A work instruction information creating unit that creates an instruction as work instruction information, a worker information table created by the worker information table creating unit that manages information related to the worker, and the worker information table. A work instruction information transmitting unit for transmitting the work instruction information created by the work instruction information creating unit to the worker; It is characterized in that.

  Furthermore, a work management apparatus (claim 7) of the present invention is a work management apparatus that manages work performed by a worker on a work target, registers work items in the work target, and The work progress table is registered, the work management table created by the work management table creation unit, the information on the worker is managed, the worker information table created by the worker information table creation unit, and the work A work completion report receiving unit capable of receiving a work completion report transmitted by the worker when the work is completed, and managing the work progress of the worker with respect to the work item in the work target by using the work management table. , Work progress for updating the work management table based on the worker information table and the number of reports of the work completion report received by the work completion report receiving unit It is characterized in that it comprises a processing section.

  The work management method according to the present invention (claim 8) is a work management method for managing work performed by a worker on a work target, and a work management step for managing work items in the work target using a work management table. A work information storing step for storing information on the work item as work information, and a work instruction information creating step for creating a work instruction for the worker as work instruction information based on the work management table and the work information. And a work information transmitting step for transmitting the work instruction information created in the work instruction information creating step.

  Furthermore, the work management method (claim 9) of the present invention is a work management method for managing work performed by a worker on a work target, and the work progress of the worker on the work item together with the work item on the work target. The work management step for managing the situation using the work management table, the work completion report receiving step for receiving the work completion report transmitted by the worker when the work is completed, and the work completion report receiving step. And a work progress management step for updating the work management table based on the number of reports of the work completion report.

According to the present invention, the following effects or advantages can be obtained.
(1) The work items in the work target are managed using the work management table, and information on the work items is stored as work information in the work information table, and the worker is based on the work management table and the work information table. Is created as work instruction information, and the created work instruction information is transmitted, so that the work instruction information can be easily and reliably transmitted to the worker.

(2) By acquiring the e-mail address of the worker provided corresponding to the work target and transmitting the work instruction information to this e-mail address, the work instruction information can be easily and reliably given to the worker. Can be communicated to.
(3) Using the work management table, manage the progress of the worker's work on the work item in the work target, and when the work is completed, receive the work completion report sent by the worker and receive this work By updating the work management table based on the number of reports of completion reports, the progress of work can be managed easily and reliably.

(4) Based on the report time of the work completion report, the work progress status can be easily managed (ascertained) by setting time information in the work management table as information indicating the work progress status.
(5) When a work completion report is received, a confirmation message confirming the work completion report is sent to the worker who sent the work completion report, thereby confirming that the worker has sent the work completion report. And reliability can be improved.

(6) The reliability of the work management table can be improved by providing a correction function for returning the updated work management table to the state before the update.
(7) Pre-work information related to the pre-work required before the worker performs work on the work target is stored as work information in association with the work target or the work item, and the pre-work information and work management are stored. Based on the preliminary work management table that manages the preliminary work items in the work target created based on the table, the preliminary work instruction for the worker is created as work instruction information, and the preliminary work is performed for the worker. This work instruction can be performed easily and reliably.

(8) When the worker completes the preliminary work, the worker sends a preliminary work completion report by e-mail, and based on the number of reports of the transmitted preliminary work completion report, the worker's advance report on the work item in the work target By updating the preliminary work management table for managing the progress of work, the progress of the preliminary work can be managed easily and reliably.
(9) Based on the report time of the preliminary work completion report, the progress status of the work can be easily managed by setting time information in the preliminary work management table as information indicating the progress status of the preliminary work.

(10) Upon receipt of the preliminary work completion report, the worker sends a preliminary work confirmation message for confirming the preliminary work completion report to the worker who has transmitted the preliminary work completion report, so that the worker reports the preliminary work completion report. Can be confirmed, and the reliability can be improved.
(11) It is possible to improve the reliability of the preliminary work management table by providing a correction function for returning the updated preliminary work management table to the state before the update.

Embodiments of the present invention will be described below with reference to the drawings.
(A) Description of the first embodiment (1) About creation / transmission of work instruction information (1-1) Description of configuration In this embodiment, the work of the worker in a store as a work target is performed by the work management system. A case of management will be described. For example, regarding the work of switching ATMs installed in multiple stores from the old model to the new model all at once, work instructions are created for each worker in charge of the work in the store, and the progress of the work is managed. An example will be described. In the present embodiment, it is assumed that a worker (hereinafter sometimes referred to as a worker in charge) is set for each store, and the worker performs work on the store in charge.
As shown in FIG. 2, the work management system 1a according to the first embodiment of the present invention includes a work management server 2a as a work management apparatus and a mobile phone 10 as a mobile communication terminal. The management server 2a is communicably connected to the mobile phone 10 via a communication line 50 such as the Internet.

  Here, the work management server 2a is installed, for example, in a management center or the like, and is used by the work manager to give work instructions and manage work progress. In the work management system 1a, work instruction information is transmitted from the work management server 2a to the mobile phone 10 carried by each worker. The worker carries the mobile phone 10 to perform work, and transmits the work completion report to the work management server 2a using the mobile phone 10. In the work management system 1a, the work manager manages the progress of work by the worker using the work management server 2a.

  As shown in FIG. 1, the work management server 2a includes a work information table 211a, a work information table creation unit 21, a worker information table 221, a worker information table creation unit 22, a work instruction information creation unit 23, and a work instruction information transmission. A unit 24, a work management table creation unit 25, a work management table 26, a work progress management unit 27, a work completion report reception unit 28, and a confirmation information transmission unit 40 are provided.

  The work information table 211a is a table for storing information on work items in the store (hereinafter sometimes referred to as work information), and stores and manages necessary work information in association with each work item in the store. Here, the work information is various information used for working on each work item in the store, and is information on various settings such as a work procedure manual, a manual, and a set value, for example.

The work information table 211a is created and saved by the work information table creating unit 21, and is saved in a storage device such as a hard disk or a memory.
As shown in FIG. 4, the work information table 211a is formed by associating work information (work information 1 to j) with each work item (work 1 to j; j is a natural number).

As shown in FIG. 4, the worker information table 221 associates an e-mail address used by a worker in charge of work at each store for receiving an e-mail of work instruction information and transmitting a work completion report for each store. The table is configured by registration, and is created and stored by the worker information table creation unit 22.
In this work management system 1a, a different worker in charge is set for each store. In addition, each worker in charge carries a mobile phone 10, and by setting different e-mail addresses for these mobile phones 10, different e-mail addresses are set for each store. Yes.

  As shown in FIG. 4, the work management table 26 is a table configured by associating necessary work items with each store, and is created and stored by the work management table creation unit 25. Yes. The work management table 26 can register time information indicating the time corresponding to each work item, and a work completion report e-mail is transmitted from the mobile phone 10 as will be described later. The work progress management unit 27 registers the transmission time (report time) in association with the work item, thereby making it possible to grasp the progress of work in each store (see FIG. 6).

For the work item for which time information is registered in the work management table 26, it can be determined that the work is completed, and the time represented by the time information is the time when the work is completed. Judgment can be made. Thereby, the manager can easily grasp the progress of work for each store.
In addition, in the example shown in FIG. 4, the case where the operation | work about the store of the total number i from the store 1 to the store i (i is a natural number) is shown is shown. J types (pieces) of work items 1 to j are prepared (see FIG. 4), and from among these j types of work items for each store, work items to be worked on selectively are selected. It is set up. In the example shown in FIG. 4, “-(hyphen)” is entered in a portion corresponding to a work item that is not performed.

  The work instruction information creating unit 23 creates work instruction information based on the work management table 26 and the work information table 211a. Specifically, the work instruction information creation unit 23 extracts work items to be performed as work in the work target store from the work management table 26, and extracts work information related to these work items from the work information table 211a. By combining them, work instruction information is created.

  This work instruction information indicates information (work number, work name, work item, etc.) specifying work to be performed by the worker, and various information related to the work, for example, procedures for performing the work. It consists of procedure manuals, setting information such as numerical values used for work, or an address for accessing such information, and the worker performs work based on this work instruction information.

The work instruction information transmitting unit 24 acquires the email addresses of the respective workers in charge from the worker information table 221 and transmits the corresponding work instruction information to these email addresses by email. Yes.
(1-2) Description of Operation A method for creating and transmitting work instruction information in the work management system 1a will be described according to the flowchart (steps A10 to A90) shown in FIG. 3 with reference to FIG.

  In the present embodiment, the work instruction information creating unit 23 uses a variable a and a variable b in creating work instruction information. However, the variable a is a value for specifying an arbitrary store among the stores 1 to i and is a natural number of 1 ≦ a ≦ i. Hereinafter, the variable a is used like the store a to represent an arbitrary store. The variable b is a value for specifying an arbitrary work item among the work items 1 to j, and is a natural number of 1 ≦ b ≦ j. In order to represent an arbitrary operation (work item) below, Used as in operation b.

  First, the work instruction information creation unit 23 initializes these variables a and b by setting a = 1 and b = 1 (step A10). Then, the work instruction information creating unit 23 refers to the work management table 26 to confirm (extract) the work b of the store a (step A20), and whether or not the work b of the store a is a work target. That is, it is confirmed whether or not “-(hyphen)” is set (step A30).

  Here, when the work item is a work target (see YES route in step A30), the work instruction information creation unit 23 refers to the work information table 211a (see arrow A in FIG. 4), and the work b Is obtained (extracted) (see step A40, arrow B in FIG. 4) to create work instruction information. Then, the work instruction information transmission unit 24 refers to the worker information table 22 (see arrow C in FIG. 4), and acquires (extracts) the email address of the worker in charge of the store a (see FIG. 4). The work information created by the work instruction information creating unit 23 is transmitted (distributed) to the e-mail address (see step A50, arrow E in FIG. 4).

Then, the work instruction information creation unit 23 checks whether b = j (total number of work items) (step A60), and if b = j (see YES route in step A60), the next In addition, it is confirmed whether or not a = i (total number of stores) (step A70). If a = i (see YES route in step A70), the process is terminated.
On the other hand, if b = j is not satisfied (see NO route in step A60), the value of b is incremented (b = b + 1) (step A80), and the process returns to step A20. If a = i is not satisfied (see NO route in step A70), the value of a is incremented (a = a + 1) and the value of b is initialized (b = 1) (step A90). Return to Step A20. Even when the operation b of the store a is not the operation target (see the NO route in step A30), the process proceeds to step A80.

In the work management system 1a, the work management server 2a performs steps A10 to A90 to create work instruction information and transmit it to each worker.
(2) Transmission / Reception / Progress Management of Work Completion Report (2-1) Description of Configuration The work completion report reception unit 28 is an e-mail address (hereinafter referred to as “e-mail address”) prepared in advance to receive a work completion report (details will be described later). The work completion report is transmitted as an e-mail from the mobile phone 10 of the worker, and the work completion report e-mail is received. Then, along with the transmission time, the work progress management unit 27 is notified of the e-mail address of the transmission source. The work completion report receiving unit 28 is realized by an e-mail receiving function.

The work progress management unit 27 manages the work progress status of the worker with respect to the work items in the store using the work management table 26, and manages the work based on the work completion report received by the work completion report reception unit 28. The table 26 is updated, and the progress of work is managed based on the number of reports (number of receptions).
The work progress management unit 27 refers to the worker information table 221 based on the e-mail address of the work completion report notified by the work completion report receiving unit 28, and is in charge of the work that has transmitted the work completion report. The person who is in charge of the work confirms the store. Further, the work progress management unit 27 manages the number of reports of work completion reports using a report number counter 36 as shown in FIG.

  As shown in FIG. 6, the report count counter 36 is configured by associating the store and the work for the store with the number of times of receiving the work completion report e-mail transmitted from the worker in charge of the store. . Whenever the work progress management unit 27 receives a notification from the work completion report receiving unit 28 that the work completion report has been received, the work progress management unit 27 refers to the worker information table 221 and relates to the e-mail address of the transmission source. The number of notifications related to the store is counted by incrementing (counting up) the number of notifications for the store in the report number counter 36.

  The work progress management unit 27 is configured to update the work management table 26 based on the number of work completion report reports received by the work completion report reception unit 28 from the work completion report transmission unit 11. 36, and time information related to the completion of work in correspondence with the work item performed in the work management table 26 that is the same as the number of reports of the report number counter 36 among the plurality of work items performed in the store. (In this embodiment, the e-mail transmission time of the work completion report) is registered.

  The mobile phone 10 is an information communication terminal that can be carried by each worker, and is configured to have an e-mail transmission / reception function. Each worker carries the mobile phone 10 and works management server 2a. The work instruction information transmitted from the work instruction information transmitting unit 24 by e-mail is received using the mobile phone 10, and the work is performed according to the received work instruction information. Further, the mobile phone 10 is configured to function as the work completion report transmission unit 11, and the worker transmits an email of the work completion report by using the email transmission function of the mobile phone 10. The progress of work is reported.

  Generally, since an e-mail address of a sender is added as information to an e-mail, an operator creates a so-called empty e-mail created without entering a subject or e-mail text as an e-mail for the above-described work completion report. Can be specified, the work completion report receiving unit 28, which is the transmission destination, can identify the e-mail address of the sender of the empty mail. In the work management system 1a according to the first embodiment, progress management is performed based on the number of reports, not the contents described in the title or text of the e-mail.

  That is, the worker who has completed the work in accordance with the work instruction in the store may use the mobile phone 10 to send an empty mail indicating the work completion report to the work completion report destination e-mail address. Therefore, it is not necessary to input the title and text of the mail using the numeric keypad of the mobile phone 10 and the labor required for the operator to report the completion of work can be reduced.

  In addition, the mobile phone 10 receives the confirmation message transmitted from the confirmation information transmission unit 40 by e-mail using the e-mail reception function described above, and displays the confirmation message on the display functioning as the confirmation information display unit 12. It has become. The worker can confirm that the work completion report transmitted by the worker has been received by the work completion report receiving unit 28 by confirming the confirmation message displayed on the confirmation information display unit 12. .

Furthermore, even if the worker has erroneously transmitted the work completion report for any reason, it is confirmed that the work completion report has been transmitted by mistake with the confirmation message transmitted from the confirmation information transmitting unit 40. I can know.
(2-2) Explanation of Operation Here, a work progress management method by an operator in the work management system 1a will be described according to a flowchart (steps B10 to B90) shown in FIG. 5 with reference to FIG.

  In the present embodiment, the work progress management unit 27 uses a variable c and a variable d when updating the work management table 26. However, the variable c is a natural number temporarily used as a counter value. The variable d is a value for specifying an arbitrary work item among the work items 1 to j, and is a natural number of 1 ≦ d ≦ j. Use.

  When the work completion report receiving unit 28 receives the work completion report e-mail transmitted from the mobile phone 10 (see step B10, arrow A in FIG. 6), the work progress management unit 27 stores the store in charge of the worker. The number of reports in the report counter 36 is updated (incremented) (see step B20, arrow B in FIG. 6), and these variables c and d are initialized by setting c = 1 and d = 0. (Step B30).

  Next, the work progress management unit 27 refers to the work management table 26 (see arrow C in FIG. 6) 9, confirms (extracts) the work d of the store in charge of the worker (step B40), It is confirmed whether or not the work d is a work target, that is, whether or not “-(hyphen)” is set (step B50). Here, when “-” is set in the operation d (see YES route of Step B50), the value of d is incremented (d = d + 1), and the process returns to Step B40. If “-” is not set in the operation d (see the NO route in step B50), the operation progress management unit 27 then reports that the value of the variable c has been updated (incremented) in step b20. It is confirmed whether or not the number of reports for the store in charge of the operator in the number counter 36 coincides (step B60).

  When the value of the variable c matches the number of reports (see YES route in step B60), the transmission time of the work completion report email is acquired (see arrow D in FIG. 6), and the work d is The transmission time of the work completion report e-mail is registered (step B70, see arrow E in FIG. 6). On the other hand, if the value of variable c does not match the number of notifications (see NO route in step B60), the value of variable c is incremented (c = c + 1) (step B90), and the process proceeds to step B80.

When the work completion report receiving unit 28 receives the work completion report from the work completion report sending unit 11, the confirmation information sending unit 40 confirms that the work completion report has been received for the e-mail address of the transmission source. An e-mail in which a message is described as confirmation information is returned.
The confirmation message may be simply a message indicating that the work completion report has been received, information about which work item is the completion report in the store, and information such as the completion time. May be included in the message.

Further, in the work management system 1a, when an operator mistakenly sends an e-mail of a work completion report, the work completion report can be canceled.
Such cancellation of the work completion report can be performed, for example, by transmitting an error notification mail from the mobile phone 10 to the work management server 2a. This error notification e-mail is an e-mail for notifying that the transmitted work completion report is incorrect. For example, an e-mail containing a specific character in the title or body text is sent as an e-mail to which the work completion report is sent. This can be realized by sending to a predetermined e-mail address such as an address, or by sending a blank e-mail similar to the work completion report e-mail to an e-mail address provided in advance for receiving error notifications. it can.

  In the work management server 2a, when the error notification mail about the work completion report is received from the mobile phone 10, the work progress management unit 27 returns the work management table 26 to the state before the update by the correction function. Yes. Specifically, the work progress management unit 27 transmits, for example, an error notification mail (details will be described later) about a work completion report from the mobile phone 10 to a predetermined e-mail address managed by the work management server 2a. For example, the work management table is deleted by deleting the completion time registered in the work management table 26 and decrementing the value of the number of notifications corresponding to the store in the report counter 36 for the work specified by the error notification mail. 26 is returned to the state before the update.

  Next, the flow of work progress management in the work management system 1a according to the first embodiment of the present invention configured as described above is shown in accordance with the flowcharts (steps D10 to D110) shown in FIGS. explain. 7A is a flowchart (steps D20, D80, and D90) for explaining the processing in the mobile phone 10, and FIG. 7B is a flowchart for explaining the processing in the work management server 2a. Steps D10, D30 to D70, D100, D110).

In the work management server 2a, the work instruction information creation unit 23 creates work instruction information for each store based on the work management table 26 and the work information table 211a, and the work instruction information transmission unit 24 creates worker information. The created work instruction information is transmitted by e-mail to the e-mail address of the worker in charge of each store acquired from the table 221.
The worker receives an e-mail of work instruction information using the mobile phone 10, confirms the work in the store he is in charge of, and performs various operations in the store according to the work instruction information.

On the other hand, the work management server 2a is in a waiting state for receiving an e-mail transmitted from the mobile phone 10 (step D10). In this state, the worker can send a work completion report or error notification from the mobile phone 10. E-mail is transmitted (step D20).
Then, the work progress management unit 27 confirms the content of the e-mail transmitted from the mobile phone 10 (step D30). If the received e-mail is a work completion report (step D30, “work completion” Report “route”), and notifies the work progress management unit 27 of the information indicating that the work completion report has been received and the e-mail address of the work completion report transmission source.

After confirming the store corresponding to the e-mail with reference to the worker information table 221, the work progress management unit 27 increments the report count of the work completion report for the store in the report count counter 36 (step D40). ).
Then, according to the updated value of the report count counter 36, the work progress management unit 27 assigns the work item to the work item in the work management table 26 that is the same as the report count of the report count counter 36 among the work items in the store. The transmission time of the completion report e-mail is registered as the work completion time (step D50).

  In the work management server 2a, the confirmation information transmitting unit 40 returns an e-mail in which a confirmation message is written in the mail body to the e-mail address of the transmission source (step D60). In the work management server 2a, the updated work management table 26 is displayed on a display (not shown) or the like (step D70), so that the work manager looks at the work management table 26 and progresses the work in each store. The situation can be grasped easily and accurately. For example, for a work item whose work completion time is registered, it can be easily known that the work is completed at the time when the work is registered.

  On the other hand, the worker receives the confirmation message received from the confirmation information transmitter 40 using the mobile phone 10 (step D80), and confirms the content using the display of the mobile phone 10 (step D90). With this confirmation message, the worker can confirm that the work completion report has been received by the work management server 2a. In addition, the worker can know that the work completion report has been transmitted by mistake for some reason by receiving the confirmation message that he / she does not remember.

When the worker confirms by mistake that the work completion report has been transmitted by the confirmation message, the worker moves to step D20 and uses the mobile phone 10 to report the work completion report. Is sent to the work management server 2a.
Now, if the email sent from the mobile phone 10 is an error notification email (see the “error notification” route in step D30), the store associated with the email address of the sender of the error notification email is as follows: The completion time registered last in the work management table 26 is deleted (step D100), the value of the number of reports corresponding to the store in the report counter 36 is subtracted (step D110), and the process proceeds to step D60.

  Further, when the e-mail address of the e-mail transmitted from the mobile phone 10 is not registered in the worker information table 221, that is, when the e-mail is transmitted from an unregistered person (step For D30, refer to the “notification from unregistered person” route), the electronic mail returns to step D10 without performing any processing on the work management table 26 or the like.

(3) Effect As described above, according to the first embodiment of the present invention, the work manager can easily grasp and manage the progress of work in each store by referring to the work management table 26. Can be highly convenient.
In addition, the work instruction information creation unit 23 can easily create a work in each store, that is, a work instruction for each worker, simply by creating the work management table 26 corresponding to each store that is the work target. In addition, the work instruction can be easily and reliably transmitted to the worker.

  Further, based on the work management table 26, the work instruction information creation unit 23 extracts work information necessary for performing work together with the work instructions from the work information table 211a to create work instruction information. Since the transmission unit 24 transmits the work instruction information to each worker, the worker can easily work by referring to and using the work instruction information, which is highly convenient. In other words, it is possible to significantly reduce the work man-hours for distributing work information and the man-hours for preparing work.

Further, each worker can make a work completion report simply by sending an e-mail using the mobile phone 10 having an e-mail sending function, which is highly convenient. Further, since the work completion report can be performed using the mobile phone 10, it is economical because it is not necessary to provide an expensive dedicated device in order to perform the work completion report.
In addition, when a work completion report is made, the worker can make a work completion report simply by sending a blank e-mail. Therefore, it is necessary to perform complicated input operations such as a store code and work name using the mobile phone 10. Therefore, the operator can greatly simplify the operation for making these reports, which is highly convenient.

When the work completion report e-mail is transmitted from the worker to the work management server 2a, the confirmation information transmitting unit 40 transmits a confirmation message to the worker, for example, so that the worker erroneously reports the work completion report. Even when transmission is performed, the operator can easily recognize that erroneous transmission has been performed, and the reliability of the system is improved.
Further, the work progress management unit 27 has a correction function for returning the work management table 26 to the state before the update, and when the above-mentioned work completion report is erroneously transmitted, the worker transmits an error notification mail. Thus, the work management table 26 can be corrected by this correction function, and the reliability of the system can also be improved.

Further, the work instruction information transmission unit 24 acquires the worker's email address provided in correspondence with the work target from the worker information table 221, and transmits the work instruction information to the email address. The work instruction information can be easily and reliably transmitted to the worker.
Further, the work progress management unit 27 updates the work management table 26 based on the number of work completion reports transmitted from the mobile phone 10 by the worker when the work is completed. It can be managed reliably.

Furthermore, by setting time information in the work management table 26 as information indicating the progress of work based on the transmission time of the work completion report e-mail, the completion time of each work can be easily specified. Thereby, the progress of the work can be easily managed.
When the work management server 2a receives the work completion report, the confirmation information transmitting unit 40 transmits a confirmation message for confirming the work completion report to the worker who has transmitted the work completion report. It is possible to confirm that the worker has transmitted the work completion report, whereby the worker can easily and surely know the erroneous transmission of the work completion report, and the reliability can be improved.

Furthermore, since the updated work management table 26 can be returned to the state before the update by the update function of the work progress management unit 27, the reliability of the work management table 26 can be improved.
(B) Description of Second Embodiment (1) Description of Configuration In the work management system of the second embodiment of the present invention, prior to performing work instructions for work performed at each store, prior to performing these work. Also, work instructions are created for necessary pre-work, and the progress status is managed. Then, after the worker has completed all the preliminary work, work instructions for this work are created and the progress of the work is managed. As shown in FIG. 8, the work management system 1b includes a work management server 2b instead of the work management server 2a of the work management system 1a of the first embodiment.

  As shown in FIG. 8, the work management server 2b includes a work management server 2a according to the first embodiment, which includes a work management table creation unit 29 and a work management table 30, and work information instead of the work information table 211a. Other than the configuration having the table 211b, the configuration is the same as or substantially the same as the work management system 1a of the first embodiment. In the figure, the same reference numerals as those described above indicate the same or substantially the same parts, and detailed description thereof will be omitted.

The work information table 211b is a table that stores, as work information, pre-work information related to a pre-work necessary for a worker to work on a work target in association with the work target and work items as work information. As shown in FIG. 10, necessary prior work information is stored and managed in association with each work item in the store.
The work information table 211b is created and saved by the work information table creating unit 21, and is saved in a storage device such as a hard disk or a memory. Further, examples of the prior work include arrangement of equipment and consumables used for performing the work related to the work item, acquisition of various set values, advance notice to related parties, and the like.

In the example of the work information table 211b shown in FIG. 10, each work item performed in the store is configured by associating work procedure information and a pre-work item as work information. Corresponds to the prior work information.
The preliminary work management table creation unit 29 creates the preliminary work management table 30 based on the work management table 26 and the preliminary work information stored in the work information table 211b.

The prior work management table 30 is for managing the prior work necessary for performing work in a store, and is configured by associating necessary work items with each store as shown in FIG. It is a table. The preliminary work management table 30 is created by the preliminary work management table creating unit 29.
In addition, as in the work management table 26 (see FIG. 4) described above, time information indicating the work completion time can be registered in the pre-work management table 30 in correspondence with each pre-work item. When a work completion report is transmitted from the mobile phone 10 as will be described later, the transmission time (report time) is input by the work progress management unit 27 so that the progress status of the preliminary work can be grasped. It is like that.

And it can be judged that the work is completed for the pre-work item whose time information is registered in the pre-work management table 30, and the work represented by the time information is completed. It can be determined that Thereby, it is possible to easily grasp the progress of the preliminary work for each store.
Note that the example of the prior work management table 30 shown in FIG. 10 also shows the case where the prior work is managed for the total number i stores from the store 1 to the store i, similarly to the work management table 26 shown in FIG. ing. In the example shown in FIG. 10, "-(hyphen)" is entered in the portion corresponding to the pre-work item that is not performed.

A method of creating the prior work management table 30 in the work management system 1b as the second embodiment will be described according to the flowchart (steps C10 to C120) in FIG. 9 with reference to FIG.
In the present embodiment, the preliminary work management table creation unit 29 uses the variable a and the variable b when creating the preliminary work management table. However, the variable e is a value for specifying an arbitrary store among the stores 1 to i, and is a natural number of 1 ≦ e ≦ i. Hereinafter, the variable e is used like the store e to represent an arbitrary store. The variable f is a value for specifying an arbitrary work item among the work items 1 to j, and is a natural number of 1 ≦ f ≦ j. Use.

  The preliminary work management table creation unit 29 first initializes these variables e and F by setting e = 1 and f = 1 (step C10). Then, the prior work management table creating unit 29 refers to the work management table 26 to confirm (extract) the work f of the store e (step C20), and whether or not the work f of the store e is a work target. That is, it is confirmed whether or not "-(hyphen)" is set (step C30).

  Here, when the work item is a work target, that is, when “-(hyphen)” is not set (see YES route of Step C30), the prior work management table creating unit 29 performs the worker information The work information table 211b stored in the table 221 is referred to (see arrows A, B, and C in FIG. 10), and the work information f corresponding to the work f is acquired (see step C40). Advance preparation information (preliminary work item) and procedure manual f (work procedure information) are extracted from f (see step C50, arrows D, E, and F in FIG. 10).

The prior work management table creation unit 29 confirms whether there is a prior work item associated with the work f (step C60). If there is a prior work item (see YES route in step C60), Information on the extracted prior work item is registered in the part corresponding to the work f of the store e in the prior work management table 30 (see step C70).
Then, the prior work management table creation unit 29 confirms whether or not f = j (step C90). If b = j (see the YES route in step C90), then e = i (Step C100). If e = i (see YES route in step C100), the process is terminated.

If there is no prior work item associated with the work f (see NO route in step C60), the portion corresponding to the work f of the store e in the preliminary work management table 30 is indicated with “-(hyphen). "(See step C80), the process proceeds to step C90 (see arrow H in FIG. 10).
On the other hand, if f = j is not satisfied (see the NO route in step C90), the value of f is incremented (f = f + 1) (step C110), and the process returns to step C20. If e = i is not satisfied (see the NO route in step C100), the value of e is incremented (e = e + 1) and the value of f is initialized (f = 1) (step C120). Return to Step C20. In addition, when the work f of the store e is not a work target (see the NO route in step C30) or when there is no prior work item associated with the work f (see the NO route in step C60), the process proceeds to step C110. (See arrow G in FIG. 10).

  Further, in the work management system 1b of the second embodiment, the work instruction information creation unit 23 creates work instruction information including a preliminary work instruction for the worker based on the preliminary work management table 30. ing. Specifically, the work instruction information creating unit 23 creates the pre-work instruction information by extracting the pre-work items necessary for work in the work target store from the pre-work management table 30.

  This work instruction information includes information for identifying a pre-work (for example, a pre-work number, a pre-work name, a pre-work item, etc.), a procedure manual indicating a procedure for performing the pre-work, various types used for the pre-work. The setting information such as numerical values or various information related to the preliminary work such as an address for accessing the information, and the worker performs the preliminary work based on the work instruction information.

The work instruction information transmission unit 24 acquires the email addresses of the workers in charge at each store from the worker information table 221 described above, and transmits the corresponding work instruction information to these email addresses. ing.
Then, the worker who has received the work instruction information related to the preliminary work performs the preliminary work in the office or the like before dispatching to the store according to the work instruction.

  Also in the work management system 1b of the second embodiment, when the worker completes the preliminary work, the work completion report is worked using the e-mail transmission function of the mobile phone 10 as in the first embodiment. When the work completion report receiving unit 28 receives such work completion report e-mail, the transmission source is sent to the work progress management unit 27 together with that fact. It comes to notify.

In the second embodiment, work instruction information for work performed in each store after completion of all preliminary work is performed and progress management of each work is performed. Do not coexist, and there is no need to distinguish between prior work and main work.
Therefore, a common electronic mail is used for the work completion report transmission destination e-mail address for performing the completion report for the prior work and the work completion report transmission destination e-mail address for performing the completion report for the work in each store described above. An email address can be used.

The work progress management unit 27 also advances the advance work of the worker based on the number of work completion report reports received from the work completion report transmission unit 11 by the work completion report reception unit 28, as in the first embodiment. The situation is managed using the prior work management table 30, and detailed description thereof is omitted.
(2) Description of Operation Hereinafter, a progress management method for preliminary work in the second embodiment of the present invention will be described.

The work instruction information creation unit 23 creates work instruction information about the preliminary work based on the preliminary work management table 30 created by the preliminary work management table creation unit 29, and the work instruction information transmission unit 24 creates the worker information table. The created work instruction information is transmitted by e-mail to the work instruction information transmission destination e-mail address acquired from 221.
The worker receives an e-mail of work instruction information about the pre-work using the mobile phone 10, confirms the pre-work necessary for work in the store he is in charge of, and performs various operations according to the work order information. Perform preliminary work.

In addition, each time the worker completes each preliminary work, the work completion report receiving unit 28 manages the work completion report e-mail for the pre-work using the e-mail transmission function of the mobile phone 10. Send the completion report to the destination e-mail address.
In the work management server 2b, the work completion report receiving unit 28 receives the work completion report transmitted from the mobile phone 10, and notifies the work progress management unit 27 of the transmission time e-mail address together with the transmission time. .

  The work progress management unit 27 refers to the worker information table 221 to confirm the store where the worker in charge who has transmitted the work completion report is responsible for the preliminary work, and the e-mail of the sender in the report counter 36 The number of reports of the store corresponding to the address is counted up, and the number of reports of the report count counter 36 among the previous work items performed for the store in the prior work management table 30 according to the value of the updated report count counter 36. The prior work management table 30 is updated by registering the transmission time of the work completion report e-mail in correspondence with the same prior work item as in FIG.

  Further, when the work completion report receiving unit 28 receives the work completion report, the confirmation information transmitting unit 40 sends a confirmation message in the mail body to the effect that the work completion report has been received for the email address of the transmission source. The written e-mail is returned, and the worker can confirm that the work completion report has been delivered to the work management server 2b by this confirmation message. In addition, when receiving a confirmation message that the worker does not remember, the worker can know that the preliminary work completion report has been erroneously transmitted.

When the work completion report is erroneously transmitted, the worker transmits an error notification mail about the work completion report to the work management server 2b using the mobile phone 10. In the work management server 2b, when the error notification mail about the work completion report is received from the mobile phone 10, the work progress management unit 27 returns the pre-work management table 30 to the state before the update by the correction function.
When a work manager or the like confirms the progress of advance work for each store, the advance work management table 30 is referenced to easily and accurately grasp the progress of advance work for each store. For example, for pre-work items for which the pre-work completion time is registered, it is easy to know that the pre-work has been completed at the registered time, and the progress of the pre-work is easy. And it can be managed reliably.

(3) Effects As described above, according to the second embodiment of the present invention, it is possible to obtain the same operational effects as those of the first embodiment described above, and also to create / send work instructions and progress in advance work. Management can be easily performed, and for the work manager or the like, work management from preliminary preparation to work completion can be performed collectively.

  For example, the operator can easily perform the preliminary work by referring to and using the work instruction information regarding the preliminary work, which is highly convenient. In other words, it is possible to significantly reduce the number of man-hours for distributing pre-work information and the number of man-hours for pre-work. In addition, the work manager can easily grasp and manage the progress of each preliminary work by referring to the preliminary work management table.

(C) Description of Third Embodiment As shown in FIG. 11, a work management system 1c according to a third embodiment of the present invention replaces the work management server 2b of the work management system 1b according to the second embodiment. 2c, and a work instruction receiving terminal 3. The work instruction receiving terminal 3 is used to receive work instruction information and pre-work instruction information transmitted from the work management server 2c. Is configured in the same or substantially the same manner as the work management system 1b of the second embodiment. In FIG. 11, the same reference numerals as those described above indicate the same or substantially the same parts, and detailed description thereof will be omitted.

The work instruction receiving terminal 3 is for each worker to receive work instruction information, and is realized by an information processing device having an e-mail receiving function. For example, a desktop or notebook type personal computer It is constituted by.
In the work management system 1c according to the third embodiment, work instruction information transmitted by e-mail from the work instruction information transmitting unit 24 is received by the work instruction receiving terminal 3, and an operator Each work is performed in accordance with the received work instruction information.

  In the work instruction receiving terminal 3, the received work instruction information is output by using an output function such as a display device (not shown) or a printer (not shown), so that it is necessary to perform a large number of work and advance work. Even when there is, there is an efficient processing. The work instruction receiving terminal 3 outputs and confirms work procedure information such as procedure manuals and numerical values transmitted as work instruction information, thereby improving the convenience for the operator.

  In the third embodiment, the worker information table 221 is received by the work instruction receiving terminal 3 used by the worker for receiving work instruction information, in addition to the e-mail address of the mobile phone 10 of each worker. The e-mail address is registered as a work instruction information transmission destination. Then, the work instruction information transmitting unit 24 refers to the worker information table 221 and transmits the work instruction information to the work instruction receiving terminal 3 used by the worker, and the worker uses the work instruction receiving terminal 3. To receive work instructions.

In the work management system 1c according to the third embodiment, processes other than that in which the worker acquires work instruction information and preliminary work instruction information using the work instruction receiving terminal 3 are the same as those in the second embodiment described above. Since it is the same or substantially the same, its description is omitted.
As described above, according to the work management system 1c as the third embodiment of the present invention, it is possible to obtain the same operational effects as those of the second embodiment described above, and the worker uses the work instruction receiving terminal 3. Since the work instruction information and the pre-work instruction information can be acquired, the information can be handled efficiently even when the information amount of the work instruction information and the pre-work instruction information is large.

(D) Modifications etc. In each embodiment described above, the work management servers 2a, 2b, 2c are realized by an information processing apparatus (computer system; not shown) having a server function, and the CPU (Central Processing) of the information processing apparatus. Unit) by executing the work management program, the above-described worker information table 221, work instruction information creation unit 23, work instruction information transmission unit 24, work management table 26, work progress management unit 27, work completion report It functions as a receiving unit 28, a prior work management table creating unit 29, and a confirmation information transmitting unit 40.

  The work information tables 211a and 211b, the work information table creation unit 21, the worker information table 221, the worker information table creation unit 22, the work instruction information creation unit 23, the work instruction information transmission unit 24, and the work management table 26. The work management program for realizing the functions as the work management table creation unit 25, the work progress management unit 27, the work completion report reception unit 28, the prior work management table creation unit 29, and the confirmation information transmission unit 40 is a flexible disk. , CD-ROM, CD-R, CD-R / W, DVD, DVD-R, DVD-R / W, magnetic disk, optical disk, magneto-optical disk, etc. Provided in form. Then, the computer reads the work management program from the recording medium, transfers it to an internal storage device or an external storage device, and uses it. The program may be recorded in a storage device (recording medium) such as a magnetic disk, an optical disk, or a magneto-optical disk, and provided from the storage device to the computer via a communication path.

  Also, the work information tables 211a and 211b, the work information table creation unit 21, the worker information table 221, the worker information table creation unit 22, the work instruction information creation unit 23, the work instruction information transmission unit 24, and the work management table creation unit 25. , The work management table 26, the work progress management unit 27, the work completion report receiving unit 28, the pre-work management table creating unit 29, and the confirmation information transmitting unit 40, the internal storage device (RAM or ROM Etc.) is executed by the microprocessor of the computer (the CPU of the printer in this embodiment). At this time, the computer may read and execute the work management program recorded on the recording medium.

  In the present embodiment, the computer is a concept including hardware and an operating system, and means hardware that operates under the control of the operating system. Further, when an operating system is unnecessary and hardware is operated by an application program alone, the hardware itself corresponds to a computer. The hardware includes at least a microprocessor such as a CPU and means for reading a computer program recorded on a recording medium. In this embodiment, the work management server 2 has a function as a computer. -ing

Further, as the recording medium in the present embodiment, in addition to the various recording media described above, an IC card, a ROM cartridge, a magnetic tape, a punch card, an internal storage device of a computer (memory such as RAM or ROM), an external storage device, etc. Various computer-readable media such as printed matter on which codes such as barcodes are printed can be used.
The present invention is not limited to the above-described embodiment, and various modifications can be made without departing from the spirit of the present invention.

  For example, in each of the above-described embodiments, the work completion report transmission source email address for transmitting the work completion report is set for each of the plurality of stores, and the work progress management unit 27 receives the electronic data of the received work completion report. For the mail, the store where the work has been performed is determined based on the e-mail address of the sender, and the work management table 26 or the like based on the number of times of receiving the work completion report e-mail (report count) transmitted for each store. The advance work management table 30 is updated to manage the progress of work. However, the present invention is not limited to this. For example, a work completion report transmission destination for receiving a work completion report corresponding to a store. Set an email address for each work completion report, and receive work completion report emails sent to these work completion report destination email addresses. Based on the number of times, it may manage the progress of the work to update the work management table 26 and the pre-work management table 30.

Thus, for example, even when the worker performs work in a plurality of stores, the worker uses the same mobile phone 10, that is, a common e-mail address for transmission, and completes the work for the operations in the plurality of stores. Reports can be made and convenience is high.
In each of the above-described embodiments, the work instruction information transmission unit 24 transmits work instruction information one by one each time the work instruction information creation unit 23 creates the work instruction information. However, the present invention is not limited to this. Instead, a plurality of work instruction information may be transmitted together.

Here, a modification of the method for creating and transmitting work instruction information in the work management system as an embodiment of the present invention will be described with reference to the flowchart (steps E10 to E100) shown in FIG.
In the example shown in FIG. 12, as in the example shown in FIG. 3, the work instruction information creation unit 23 uses the variable a and the variable b in creating the work instruction information.

  First, the work instruction information creation unit 23 initializes these variables a and b by setting a = 1 and b = 1 (step E10). Then, the work instruction information creating unit 23 refers to the work management table 26 to confirm (extract) the work b of the store a (step E20), and whether or not the work b of the store a is a work target. That is, it is confirmed whether or not “-(hyphen)” is set (step E30).

  Here, when the work item is a work target, that is, when “-(hyphen)” is not set (see YES route of E30), the work instruction information creating unit 23 creates the work information table 211a, 211b, the work information corresponding to the work b is acquired (extracted) (step E40), work instruction information is created, and the created work information is stored in a storage device (hard disk, memory, etc .; FIG. The data is temporarily saved (temporarily stored) in FIG. 2 (not shown) (step E50).

  Then, it is confirmed whether or not b = j (total number of work items) (step E60). If b = j (see YES route in step E60), the work instruction information transmitting unit 24 Referring to the employee information table 221, the e-mail address of the worker in charge of the store a is acquired (extracted), and the work information temporarily stored in the storage device is transmitted to the e-mail address. (Distribute) (Step E70). If b = j is not satisfied (see NO route in step E60), the value of b is incremented (b = b + 1) (step E90), and the process returns to step E20.

  Next, it is confirmed whether or not a = i (total number of stores) (step E80). If a = i (see YES route in step E80), the process is terminated. If a = i is not satisfied (see NO route in step E80), the value of a is incremented (a = a + 1) and the value of b is initialized (b = 1) (step E100). Return to Step A20.

As described above, the work management servers 2a, 2b, and 2c perform the processes of steps E10 to E100 described above, so that work instruction information is created. It is sent to the person by e-mail.
Thereby, the operator can handle the work instruction information collectively, which is highly convenient.

  In the third embodiment described above, the work instruction information transmitting unit 24 transmits work instruction information and preliminary work instruction information to the work instruction receiving terminal 3 used by each worker. However, the present invention is not limited to this. For example, work instruction information for a plurality of workers is transmitted to the work instruction receiving terminal 3 shared by the plurality of workers, and a specific worker or an operator applies the work information to each corresponding worker. May be delivered to.

In this case, the worker information table 221 manages the shared e-mail address set in the shared work instruction receiving terminal 3 in association with the related store, and the work instruction information transmission unit 24 manages the common e-mail. This can be realized by transmitting work instruction information to an address.
Further, in each of the above-described embodiments, the work management table 26 has a function for managing work items in the work target and a function for managing the progress of the worker's work on the work items in the work target. However, the present invention is not limited to this, and a table for realizing these functions may be provided. Similarly, the preliminary work management table 29 has both a function for managing the preliminary work item in the work target and a function for managing the progress of the worker's work on the preliminary work item in the work target. However, the present invention is not limited to this, and a table for realizing these functions may be provided.

Further, in each of the above-described embodiments, a case will be described in which the email address used for receiving the email for work instruction information is the same as the email address used for receiving the email for work instruction information related to preliminary work. However, the present invention is not limited to this, and these e-mail addresses may be provided separately.
Furthermore, in each of the above-described embodiments, each worker transmits an operation completion report by transmitting an e-mail from the mobile phone 10, but the present invention is not limited to this, and other than e-mail A work completion report may be made using a technique, for example, instead of an e-mail, a call may be made from the mobile phone 10 to a specific phone number.

  In this case, the worker information table 221 manages the telephone number of the mobile phone 10 used by the worker, and the worker uses the mobile phone 10 to manage the work completion report receiving unit 28 using the number notification function. While making a call to a specific progress report telephone number, the work completion report receiving unit 28 determines the store where the work has been performed based on the caller telephone number, and the work progress management unit 27 calls the caller telephone. By updating the work management table 26 and the preliminary work management table 30 based on the number of calls sent from the number to the progress report telephone number, the progress status of the work and the preliminary work can be displayed as in the above-described embodiments. Can be managed.

Furthermore, even if a different incoming telephone number is prepared as a progress report telephone number corresponding to each store, the work completion report receiver 28 manages the number of incoming calls received at these progress report telephone numbers. Good.
As described above, the work completion report receiving unit 28 does not necessarily establish a call by taking a telephone call by using the telephone call function accompanied by the number notification from the mobile phone 10 for the work completion report from the worker. It is possible to recognize that a work completion report has been received from a specific worker, and to manage the progress of the work without generating a call charge, which is economical and highly convenient.

  Further, in each of the above-described embodiments, when the worker sends a work completion report by mistake, the worker sends an error notification mail about these work completion reports from the mobile phone 10. Without being limited thereto, the operator may notify the operator of the work management server 2 of an error about the work completion report by means other than e-mail such as a telephone, and receives an error notification about the work completion report. The operator may correct the work management table 26, the prior work management table 30, and the report count counter 36 manually or the like.

Further, in each of the above-described embodiments, each worker uses the mobile phone 10 having an e-mail transmission / reception function. However, the present invention is not limited to this. For example, a notebook personal computer or a PDA (Personal Digital Assistant) is used. Other information processing apparatuses having a function of transmitting / receiving e-mails or the like or a function similar thereto may be used.
Further, in each of the above-described embodiments, an example is shown in which “-(hyphen)” is written in a portion corresponding to a work item that is not performed in the work management table 26. However, the present invention is not limited to this. Various types of information other than “−” may be used as information indicating that the work item is not performed.

  Further, in each of the above-described embodiments, in the work management table 26 and the preliminary work management table 30, the work completion report and the email transmission time of the preliminary work completion report are set to the time when the work or preliminary work is completed. However, the present invention is not limited to this, and other time information such as the reception time of the work completion report or the e-mail of the preliminary work completion report may be entered. For example, instead of information on time, a flag or the like may be set as information indicating that the work is simply completed, thereby reducing the amount of information registered in the work management table 26 or the prior work management table 30. Can do.

  In the second embodiment described above, creation of work instruction information for work in the store and progress management of each work are performed after all preliminary work is completed. Although the case where they do not coexist has been described, the present invention is not limited to this, and the prior work and the main work may be managed in parallel. In such a case, for example, at least some functions of the work progress management unit 27, the work completion report reception unit 28, the confirmation information transmission unit 40, the work instruction information creation unit 23, the work instruction information transmission unit 24, and the like are provided. , You may prepare separately for the management of the preliminary work and for the management of the main work, for example, as the email address for sending the preliminary work completion report used to receive the preliminary work completion report, An e-mail address different from the above-described work completion report transmission destination e-mail address may be used.

Further, in each of the above-described embodiments, the work management systems 1a, 1b, and 1c have been described as examples of giving work instructions and the like regarding ATM switching work installed in a plurality of stores. However, the present invention is not limited to this. However, the present invention may be applied to various operations other than the above.
If each embodiment of the present invention is disclosed, a work management system, a work management apparatus, a work management method, a work management program, and a computer-readable recording medium on which the program is recorded will be implemented by those skilled in the art.・ It can be manufactured.

(E) Supplementary Note Supplementary Note 1 has the same contents as Claim 1 of the present application. Similarly, Supplementary Note 3 is Claim 2, Claim 6 is Claim 3, Claim 7 is Claim 4, and Supplementary Note. Reference numeral 9 has the same contents as claim 5, appendix 12 has the same contents as claim 6, appendix 13 has claim 7, appendix 14 has claim 8, and appendix 15 has claim 9. In addition, the code | symbol is attached | subjected in order to match with the thing in said each embodiment.

(Supplementary Note 2) The worker information table (221) includes an email address of the worker,
The work instruction information transmission unit (24) acquires the e-mail address of the worker based on the worker information table (221), and transmits the work instruction information to the e-mail address. The work management system according to appendix 1.

(Supplementary Note 4) A work management system for managing work by a worker on a work target,
A work management table (26) prepared by the work management table creation unit (25), having a work item in the work target and registering the progress of the worker's work for the work item;
Information relating to the work item is saved as work information, and work information tables (211a, 211b) created by the work information table creation unit (21);
Based on the work management table (26) and the work information table (211a, 211b), a work instruction information creation unit (23) that creates a work instruction for the worker as work instruction information;
A worker information table (221) created by the worker information table creation unit (22) for managing information related to the worker;
A work instruction information transmitting unit (24) for transmitting the work instruction information created by the work instruction information creating unit (23) to the worker based on the worker information table (221);
A work completion report transmission unit (11) capable of transmitting a work completion report by the worker when the work is completed;
A work completion report receiver (28) capable of receiving the work completion report transmitted from the work completion report transmitter (11);
The work progress status of the worker with respect to the work item in the work target is managed using the work management table (26), and the work information is sent from the worker information table (221) and the work completion report transmission unit (11). A work management system comprising a work progress management unit (27) for updating the work management table (26) based on the number of reports of the work completion report received by the completion report receiving unit (28). .

(Supplementary Note 5) Based on the report time (reception time) of the work completion report received by the work completion report reception unit (28) from the work completion report transmission unit (11) by the work progress management unit (27). The work management system according to appendix 3, wherein time information is set in the work management table as information indicating a progress status of the work.
(Supplementary Note 8) Based on the report time (reception time) of the work completion report received by the work completion report reception unit (28) from the work completion report transmission unit (11) by the work progress management unit (27). The work management system according to appendix 7, wherein time information is set in the preliminary work management table as information indicating a progress status of the preliminary work.

(Supplementary Note 10) When the work completion report receiving unit (28) receives the work completion report from the work completion report sending unit (11), the work completion report is transmitted as confirmation information for confirming the completion of the work. The work management system according to any one of Supplementary Note 3 to Supplementary Note 9, further comprising a confirmation information transmitting unit (40) that transmits the information to the worker.
(Supplementary Note 11) A work management system for managing work by a worker on a work target,
A work management table (26) created by the work management table creation unit (25), which registers a work item in the work target and registers a progress status of the worker's work for the work item;
A receiving e-mail address management unit for managing a receiving e-mail address provided corresponding to each work target;
A work completion report sending unit (11) capable of sending a work completion report by e-mail to the receiving e-mail address corresponding to the work target when the work is completed;
A work completion report receiver (28) capable of receiving the work completion report transmitted from the work completion report transmitter (11);
The work progress status by the worker for the work item in the work target is managed by using the work management table (26), and the work completion report from the work completion report transmission unit (11) at the reception mail address. A work management system comprising a work progress management unit (27) for updating the work management table (26) based on the number of reports.

(Supplementary Note 16) A work management program for causing a computer to execute a work management function for managing work by a worker on a work target,
The work management table (26) created by the work management table creation unit (25) and information related to the work item are stored as work information, and created by the work information table creation unit (21). A work instruction information creation unit (23) that creates a work instruction for the worker as work instruction information based on the work information table (211a, 211b) to be performed;
Information on the worker is managed, and the work instruction information created by the work instruction information creating unit (23) based on the worker information table (221) created by the worker information table creating unit (22) A work management program for causing the computer to function as a work instruction information transmission unit (24) for transmitting a message to the worker.

(Supplementary Note 17) A work management program for causing a computer to execute a work management function for managing work by a worker on a work target,
A work completion report receiving unit (28) capable of receiving a work completion report transmitted by the worker when the work is completed;
The work progress of the worker for the work item in the work target is registered, the work item in the work target is registered, and the work progress of the worker for the work item is registered, and a work management table creation unit (25 ) And the work information table (221) created by the worker information table creation unit (22) and the work completion. A work management program comprising: a work progress management unit (27) for updating the work management table (26) based on the number of reports of the work completion report received by the report receiving unit (28).

(Supplementary note 18) A computer-readable recording medium recording a work management program for causing a computer to execute a work management function for managing work performed by a worker on a work target,
The work management program is
The work management table (26) created by the work management table creation unit (25) and information related to the work item are stored as work information, and created by the work information table creation unit (21). A work instruction information creation unit (23) that creates a work instruction for the worker as work instruction information based on the work information table (211a, 211b) to be performed;
Information on the worker is managed, and the work instruction information created by the work instruction information creating unit (23) based on the worker information table (221) created by the worker information table creating unit (22) A computer-readable recording medium having a work management program recorded thereon, wherein the computer is caused to function as a work instruction information transmission unit (24) that transmits the work management information to the worker.

(Supplementary note 19) A computer-readable recording medium recording a work management program for causing a computer to execute a work management function for managing work by a worker on a work target,
The work management program is
A work completion report receiving unit (28) capable of receiving a work completion report transmitted by the worker when the work is completed;
The work progress of the worker for the work item in the work target is registered, the work item in the work target is registered, and the work progress of the worker for the work item is registered, and a work management table creation unit (25 ) And the work information table (221) created by the worker information table creation unit (22) and the work completion. A work management program comprising: a work progress management unit (27) that updates the work management table (26) based on the number of reports of the work completion report received by the report receiving unit (28). A recorded computer-readable recording medium.

  It can be applied to work instructions to workers and work progress management by workers.

It is a figure which shows the function structure of the work management system as 1st Embodiment of this invention. It is a figure which shows typically the hardware constitutions of the work management system as 1st Embodiment of this invention. It is a flowchart for demonstrating the production | generation and transmission method of the work instruction information in the work management system as 1st Embodiment of this invention. It is a figure for demonstrating the data flow in the production | generation of the work instruction information in the work management system as 1st Embodiment of this invention, and a transmission process. It is a flowchart for demonstrating the work progress management method by the operator in the work management system as 1st Embodiment of this invention. It is a figure for demonstrating the data flow in the work progress management process in the work management system as 1st Embodiment of this invention. (A), (b) is a flowchart for demonstrating the flow of work progress management in the work management system as 1st Embodiment of this invention. It is a figure which shows the function structure of the work management system as 2nd Embodiment of this invention. It is a flowchart for demonstrating the preparation method of the prior work management table in the work management system as 2nd Embodiment of this invention. It is a figure for demonstrating the data flow in the preparation process of the prior work management table in the work management system as 2nd Embodiment of this invention. It is a figure which shows the function structure of the work management system as 3rd Embodiment of this invention. It is a flowchart for demonstrating the modification of the production | generation of the work instruction information in the work management system as embodiment of this invention, and the transmission method.

Explanation of symbols

1a, 1b, 1c Work management system 2a, 2b, 2c Work management server 3 Work instruction receiving terminal 10 Mobile phone 11 Work completion report transmission part 21 Work information table creation part 22 Worker information table creation part 23 Work instruction information creation part 24 Work instruction information transmission unit 25 Work management table creation unit 26 Work management table 27 Work progress management unit 28 Work completion report reception unit 29 Advance work management table creation unit 30 Advance work management table 36 Report count counter 40 Confirmation information transmission unit 211a, 211b Work information table 221 Worker information table

Claims (9)

A work management system for managing work by a worker on a work target,
A work management table prepared by the work management table creation unit, comprising work items in the work target;
Information regarding the work item is stored as work information, and a work information table created by the work information table creating unit;
Based on the work management table and the work information table, a work instruction information creating unit that creates work instructions for the worker as work instruction information;
Managing information related to the worker, a worker information table created by the worker information table creating unit;
A work management system comprising: a work instruction information transmission unit that transmits the work instruction information created by the work instruction information creation unit to the worker based on the worker information table. A work management system for managing work by a worker on a work target,
A work management table created by the work management table creation unit, which registers a work item in the work target and registers a progress status of the worker's work for the work item;
Managing information related to the worker, a worker information table created by the worker information table creating unit;
A work completion report transmitter capable of transmitting a work completion report by the worker when the work is completed;
A work completion report receiver capable of receiving the work completion report transmitted from the work completion report transmitter;
The work progress status of the worker for the work item in the work target is managed using the work management table, and the work completion report receiving unit receives the work received from the worker information table and the work completion report transmission unit. A work management system comprising a work progress management unit that updates the work management table based on the number of completion reports. The work information table stores, as the work information, pre-work information related to the pre-work required before the worker performs work on the work target in association with the work target or the work item,
Based on the work management table and the pre-work information, a pre-work management table creating unit for creating a pre-work management table for managing a pre-work item in the work target is provided.
The work management system according to claim 1, wherein the work instruction information creating unit creates a pre-work instruction for the worker as the work instruction information based on the pre-work management table.   The work progress management unit manages the progress status of the worker's preliminary work for the work item in the work target using a preliminary work management table, and the work completion report reception unit receives the work completion report transmission unit. 4. The work management system according to claim 3, wherein the prior work management table is updated based on the number of reports of the work completion report.   The work management system according to claim 2, wherein the work progress management unit includes a correction function for returning the updated work management table to a state before the update. A work management device for managing work by a worker on a work target,
A work management table prepared by the work management table creation unit, comprising work items in the work target;
Information regarding the work item is stored as work information, and a work information table created by the work information table creating unit;
Based on the work management table and the work information table, a work instruction information creating unit that creates work instructions for the worker as work instruction information;
Managing information related to the worker, a worker information table created by the worker information table creating unit;
A work management apparatus comprising: a work instruction information transmission unit that transmits the work instruction information created by the work instruction information creation unit to the worker based on the worker information table. A work management device for managing work by a worker on a work target,
A work management table created by the work management table creation unit, which registers a work item in the work target and registers a progress status of the worker's work for the work item;
Managing information related to the worker, a worker information table created by the worker information table creating unit;
A work completion report receiving unit capable of receiving a work completion report transmitted by the worker when the work is completed;
The work progress status of the worker with respect to the work item in the work target is managed using the work management table, and the worker information table and the number of reports of the work completion report received by the work completion report receiving unit are used. A work management apparatus comprising a work progress management unit that updates the work management table based on the work progress management table. A work management method for managing work by a worker on a work target,
A work management step for managing work items in the work object using a work management table;
A work information storage step for storing information on the work item as work information;
Based on the work management table and the work information, a work instruction information creating step for creating a work instruction for the worker as work instruction information;
A work management method comprising: a work information transmission step for transmitting the work instruction information created in the work instruction information creation step. A work management method for managing work by a worker on a work target,
A work management step for managing the work progress of the worker for the work item together with the work item in the work target using a work management table;
A work completion report receiving step for receiving a work completion report transmitted by the worker when the work is completed;
A work management method comprising: a work progress management step for updating the work management table based on the number of reports of the work completion report received in the work completion report reception step.

Images