JP2005148957A - Information processor system for realizing merchandise sales/rental and its utilization method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information processing system for enabling a user to receive a rental article or merchandise at a designated store in a designated time and its utilizing method. <P>SOLUTION: The order of a rental article is accepted by a Web site or a telephone order, and a loan slip and a bar code for charge adjustment are outputted by a center server. The staff of a delivery center is made to deliver the rental article to a designated store by a designated date based on the loan slip. The bar code is read when the rental article is handed over to a user, and charge adjustment is executed in the store. In this case, the bar code indicates the sum information of the rental charge, and it can be treated in the same way as regular sales processing in the store. The delivery staff is made to make the round of each store several times a day to perform the delivery of rental articles and the recovery of returned articles. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to an information processing system for realizing product sales / rentals and a method for using the information processing system, and more particularly, to a system and method for realizing product sales / rentals in which products are delivered to existing bar code stores and received by users. About.

  As this type of prior art, for example, there is a “rental product delivery / return / billing information management system” disclosed in Japanese Patent Laid-Open No. 2002-133319 (Patent Document 1). In this system, a rental agent server stores member information storage means for storing member information registered as a member, and rental product information storage means for storing stock status, reservation status, rental price and other information of rental products such as videos. And an information transmission means for transmitting the order information of the member who has been logged in and authenticated to the reservation server, and a rental information control means for managing information such as the collection date and time, rental delivery destination, return collection destination, and billing of rental items I have.

However, this system delivers a rental product to a user's designated destination, and does not allow the rental product to be received at a store designated by the user. If you try to deliver a rental item by home delivery, if the user is absent at the time of delivery for some reason, the rental item will be taken back to the home delivery company or rental agent, and it will take time and trouble for the user to receive it. There's a problem.
JP 2002-133319 A

  The problem to be solved is to make it possible to receive rental products or goods at a store designated at a time designated by the user. In addition, it is to improve convenience for the user while suppressing costs by incorporating a large number of bar code adopting stores such as an existing convenience store as a receiving store.

  The present invention accepts orders for products via the Internet or telephone, delivers the products to a store desired by the user, such as a convenience store, by the desired date and time, and further allows the rental fee to be settled at the bar code reading terminal of the store It is an object of the present invention to provide a method and system.

The invention of claim 1 of the present application is an information processing apparatus system that accepts an order for a product or a rental product from a user and realizes the sale of the product or the rental and return of the rental product at a store desired by the user among a plurality of stores. A supplier computer system and a store-side accounting terminal arranged for each store,
Order information processing means for receiving order information including user identification information, order goods, receipt date and time, receipt store, customer information storage means in which personal information of users is recorded, merchandise or rental goods Product information storage means in which information is recorded, and a bar code that includes the product name, the date and time of receipt, the date and time of receipt, the store where the order was received, the product slip on which the orderer's name is posted, product identification information and the price information of the product price or rental fee Output means for printing, and the customer information storage means and the merchandise information storage means are accessed based on the order information to manage the status information of the ordered merchandise, and the ordered merchandise is delivered to the designated store by the designated date and time. Center processing means for outputting the product slip and barcode from the output means,
The store side accounting terminal includes a barcode reader and a fee information table in which fee information corresponding to the barcode is registered.

  The invention according to claim 2 is characterized in that the order reception processing means includes a web server that publishes an order screen on a communication network.

  The invention according to claim 3 is characterized in that the order reception processing means includes a telephone with a called number detection function.

  In the invention according to claim 4, the system includes a store management server that manages two or more of the store-side accounting terminals, and the store management server includes all products handled by the store-side accounting terminal managed by the server. A product code table in which the product codes are registered, and code data distribution means for distributing the product codes to the store side accounting terminal as necessary.

  In the invention according to claim 5, the store management server is connected to a distribution code center system that centrally manages product codes, and if necessary, downloads the product codes from the distribution code center system, and The product code table is updated.

The invention according to claim 6 is an information processing apparatus system that realizes a rental system that accepts orders for rental items from a user and allows the order items to be rented and returned at a store desired by the user among a plurality of stores. How to use,
Receiving at the center server order information including at least user identification information, order item, loan period, loan desired date and time, loan desired store from the user;
Based on the order information, the center server refers to customer information recording means storing personal information such as the user's name and address, and product information recording means storing product information of rental items to be handled. Outputting the rental slip so that the rental product is delivered from the warehouse to the rental request store by the desired rental date and time, and a barcode including rental product identification information and rental fee amount information;
When the rental product delivered to the store is handed to the user, the accounting processing terminal with a barcode reader installed in the store reads the barcode and executes a rental fee settlement process;
When the return deadline for the rental items returned to the store is overdue, the account processing terminal of the store reads the barcode corresponding to the arrearage fee prepared in advance and executes the settlement of the arrearage fee; ,
When a rental item collected from the store is stored in the warehouse, a barcode reader reads the barcode and transmits identification information of the rental item to the center server, and the center server identifies the rental item. And updating the product information of the product storage means based on the above.

  According to a seventh aspect of the present invention, in the information processing system utilization method, in the step of receiving the order information, the center server receives input information to an order reception screen that is disclosed on a communication network.

  The invention according to claim 8 is characterized in that the step of receiving the order information includes a step in which the center server receives the order information input by the operator who has received the order information from the user via the telephone with the incoming number display function. To do.

  According to the method and system of the present invention, for example, a user can order a rental product via the Internet or a telephone, and can go to a designated store at a designated time and receive the rental product. Therefore, for example, since it is possible to place an order by specifying a store where it is easy to drop in at work or school return, and drop in to receive rental items, there is no trouble in the absence of a home delivery system. The rental company attaches a fee barcode that can be read by the barcode system of the store at the time of delivery to the store, so the store can read the barcode and perform the settlement process in the same manner as the product sales. In addition, since the delivery staff regularly visits each store to deliver rental items and collect return items, the user can return rental items to any store.

  Best modes for carrying out the present invention will be described below in detail with reference to the accompanying drawings. Hereinafter, a rental system for a recorded video cassette will be described. However, the present embodiment is not limited to the rental video system, and can be applied to various rental products such as DVDs, music CDs, books, and the like.

  FIG. 1 is a diagram for explaining a first embodiment of the present invention. In this embodiment, a user orders a video to be rented from a personal computer or telephone, and realizes rental and return at an existing store such as a nearby convenience store.

  In FIG. 1, reference numeral 1 denotes a rental server center server, 2 denotes a customer / product DB server in which customer user information and inventory product information are registered, and 3 denotes a Web that publishes a Web site on a communication network such as the Internet. It is a server. The center server 1 is connected to an output device (for example, a printer) 4 that issues a lending slip and a bar code for charge settlement. Reference numeral 5 denotes a delivery center that delivers video cassettes to each store and collects them from each store. The delivery center 5 includes a product warehouse 6 that stores a number of video cassettes. Reference numeral 7 denotes a communication terminal used by the user. The customer terminal 7 can access the Web server 3 to browse the Web site and place an order.

  The center server 1, the customer / product DB server 2, and the Web server 3 may be connected to each other, or one or two server computers may function as these servers.

  Reference numeral 8 is a reception telephone system installed in the operation center of the rental company. The user can make a call from the telephone terminal 9 and make an oral order. Reference numeral 10 denotes a store such as a convenience store, which is in charge of a video rental and return window by making a contract with a rental company in advance. Each store 10 has a bar code system constructed for selling its own merchandise, and includes an accounting processing device (for example, a POS register) with a bar code reading function.

  The center server 1 accepts order information from the customer terminal 7 via the Web server 3 or accepts order information input by the operator of the reception telephone system 9, and the order item can be lent out with reference to the customer / product DB2. If it is, the video lending process is performed. In this lending process, a lending slip and a bar code for charge settlement are issued from the output device 4, and the orderer is notified of the completion of the reservation and the reservation number. This lending slip includes at least information specifying the order item such as the work name and work ID, the desired date and time of rental, the desired rental store, the orderer name, and the receipt number. The fee settlement barcode corresponds to a rental fee that can be read by the store 10, as will be described later.

  In the customer / product DB server 2, a customer database 21 in which personal information such as a registered user's name, address, age, telephone number, and e-mail address is registered, and all rental videos handled by this contractor, a work ID, Stored is a product database 22 in which status information such as a work name, a rental fee, whether or not it is currently rented, if it is rented, scheduled return date and time, a user name being rented, and the like. In the product database 22, in addition to the above, detailed information about contents such as production companies, performers, directors, genres, and ages may be registered. In addition, the rental video industry treats those that have been released for a certain period of time as old works, and it is often possible to rent for a week for a fee of one night, but from this point of view the difference between new works and old works etc. May be registered.

  The Web server 3 has a storage area for storing a plurality of Web pages made of HTML, for example, and publishes these Web pages on the Internet. FIG. 2 is an image diagram illustrating an example of a site configuration of the Web server 3. The Web server 3 stores a plurality of HTML files in a hierarchy as shown in FIG. 2, and is set to be displayed via a browser in response to a request from the customer terminal 7 that has accessed. In FIG. 2, when various guidance parts displayed on the top page 31 are selected from the customer terminal 7, the next page connected with a solid line by the hyperlink function is displayed. As shown in FIG. 2, a personal computer website and a mobile phone website may be configured separately.

  The Web server 3 or the center server 1 also has a function of issuing an ID and a password to a user and a function of authenticating a user accessing the Web server (not shown). That is, when the customer information input on the membership form screen 32 in FIG. 2 is received, an ID and a password are issued and registered in the customer database 21 together with the customer information. Further, the login screen 35 in FIG. 2 is configured to request the user to input an ID and password, and to proceed to the order form screen 37 only when the user matches the one registered in the customer database 21.

  The customer terminal 7 is, for example, a user's personal computer, PDA, mobile phone with data communication function, etc. When the terminal 7 is connected to the Internet and the URL of the rental agent is specified, the top page 31 shown in FIG. 2 is displayed. . The customer terminal 7 includes input means including a keyboard for inputting user personal information and order information and transmitting them to the Web server 3.

  The distribution center 5 has one or more distribution staff, and the distribution staff periodically visits each store 10 to deliver and collect videos. The distribution center 5 is provided with an information processing terminal 5a with a barcode reader that is connected to the center server 1 directly or via a communication network. The delivery center terminal 5a may be configured integrally with the output device 4. When the center server 1 receives the order, it issues a lending slip and a fee barcode, so that the delivery staff refers to the lending slip output from the output device 4 and takes out the user's ordered product from the product warehouse and stores the store 10 on the slip. Deliver the order. In addition, the delivery staff collects the works returned at that time when they drop by each store, and reads the barcode attached to the works with the barcode reader of the delivery center terminal 5a. The work identification information included in this barcode is transmitted to the center server 1, and the center server 1 updates the product database 22.

  A plurality of delivery centers 5 may be installed for each region. In that case, the output device 4 is configured integrally with the communication terminal 51 provided for each delivery center, and the center server 1 transmits a rental slip and a barcode to the delivery center 5 having jurisdiction over the store designated by the user. To.

  The store 10 is a store of a retailer independent from the rental agent, and for example, an existing convenience store or a supermarket can be considered. Each store 10 employs a bar code system that is unique to the store or common to a plurality of group stores, and includes a bar code reader that reads a bar code attached to a product, and a product database corresponding to the bar code. It is assumed that an information processing apparatus (for example, a POS system) provided is installed. The rental company contracts with the store 10 and registers the product code so that the rental fee can be settled at the store 10. Here, as the rental fee, it is conceivable that the new rental fee and the old rental fee are charged for several nights respectively, and the product code is registered in the store terminal and the storage means of the center server 1. As a result, if the bar code for fee settlement issued by the center server 1 is read in the store 10, the rental fee can be settled. In addition, the rental company distributes a sheet with the barcode for return / payment charge adjustment registered in advance to each store, and when returning the rental item, the store reads the predetermined barcode and the late charge can be settled. Make it possible.

  The reception telephone system 8 is a telephone that receives communication from a telephone terminal 9 used by a user, and an operator responds to a telephone call from the user. That is, when receiving an order, the operator obtains from the user work identification information such as an ID, password, title, etc., desired rental date and time, and information on the desired rental store, and directly inputs it to the center server 1 or is a separately provided network computer Input to the terminal and transmit to the center server 1. Here, a Web page stored in the Web server 3 can be accessed from a terminal operated by the operator, and all procedures that can be performed by the user on the Web site from a personal computer or the like can be performed. In addition, the reception telephone system 8 has a function of displaying the incoming call number and is connected to an input terminal of the operator, so that the customer's customer information may be immediately known when an incoming call is received. That is, the customer database 21 is searched from the incoming number, and the customer information of the corresponding telephone number is read out and displayed on the input terminal.

  The center server 1 further has a video return reminder mail transmission function. That is, the product database 22 is searched, and the lending user name and the scheduled return date and time are extracted for a record that satisfies a predetermined condition such as non-return even if the scheduled return date is close or the scheduled return date has passed. Next, an e-mail address is extracted from the lending user name with reference to the customer database 21, the e-mail software is activated, and the scheduled return date and time is pasted to the prepared dunning document and transmitted to the customer terminal 7. As a result, the user can recognize the return of the rental product, and can prevent a situation where the user forgets to forget.

  The center server 1 may also include a store sales database 15 in which rental fees are recorded for each store in its own storage area, and accounting software 16 that aggregates the store sales database. This accounting software 16 has a function of counting the registered contents of the store sales database 16 for each predetermined period and outputting them in the form of an invoice for each store.

The operation of this system will be described below.
(1) Member Registration Processing In the Web page hierarchy of FIG. 2, when the user follows “Membership Application Button” 31 a and “Agreeing to Terms of Use” 31 b from the top page 31, an “Membership Form” screen 32 is displayed. A user who wishes to use the system first displays the membership form screen 32 and inputs personal information such as name, address, telephone number, and mail address. When the input information is transmitted to the Web server 3 after the input is completed, the information is transmitted from the Web server 3 to the center server 1, an ID and a password are issued, and the input information is registered in the customer database 22. The issued ID and password are registered in the customer database 22 and notified to the customer terminal 7 of the user in the form of e-mail or the like.

(2) Order reception processing The registered user accesses the Web server 3 from the customer terminal 7 and selects a video for which rental is desired. As shown in FIG. 2, it is configured to be able to search for handling items on the website, and the data on the website reflects the registration information in the product database 23 and whether or not the work is currently rented out. It may be displayed. When the selection of the video is completed, the user enters the ID and password on the login screen 35 in FIG. On the order form screen 37, the user is prompted to input the confirmation of the order contents, the time zone desired to be received, and the number of nights desired to be rented. If this is completed, it will move to the map information screen 38, and the store which a user desires to receive among the contracted stores displayed on the map will be designated. User input information (order information) is sent to the center server 1 via the Web server 3.

  On the other hand, when the user places an order by telephone, he calls the reception telephone system 8, tells the operator the name and ID, and designates the desired work name, desired reception date and time, desired reception store, and the like. The operator inputs this information into the terminal and transmits it to the center server 1. As described above, the registration information in the customer database 21 may be automatically extracted from the incoming call number, and the input of ID, name, etc. may be omitted.

  Upon receiving the order information, the center server 1 refers to the customer database 21 and extracts the user information, accesses the product database 22 to set the corresponding work as “lending”, and specifies the desired loan date specified by the user. Add the number of nights and register it as a “scheduled return date”. At the same time, a receipt number determined at random is generated and notified to the user. Here, when the user places an order from the customer terminal 7, the center server 1 activates the e-mail software, and sends the receipt number together with the order contents to the e-mail address registered in the customer database 21 and sends it to the e-mail. To do. On the other hand, in the case of a telephone order, the receipt number is transmitted to the input terminal of the reception telephone system 8, and the operator notifies the user verbally together with confirmation of the reservation contents.

  Next, the center server 1 issues a rental slip and a fee settlement barcode from the output device 4. The rental slip includes the name of the reservation person, the receipt number, the work identification information such as the work ID and the work name, the user-specified store name, the user-specified receipt date and time, the scheduled return date and time, and the like. The barcode includes work identification information and a charge obtained by multiplying the rental charge for the user's order by the number of nights. The rental slip and bar code are given to the staff of the distribution center 5.

(3) Store delivery processing The staff of the delivery center 5 takes out the corresponding work from the merchandise warehouse 6 based on the rental slip, and delivers it to the designated store by the reception date and time specified by the user. At this time, the works returned by the user to each store are collected. For example, the delivery staff visits each store three times a day to deliver ordered works and collect returned works.

(4) Lending processing The user goes to the designated store 10 at the designated date and time, and tells the capacity of the store 10 the name and the reservation number. When ordering via the Web site 3, an order confirmation mail sent from the center server 1 may be presented. The store clerk at the store 10 hands over the delivered work to the user based on the reservation number and name. At this time, the bar code amount information is read at the cash register of the store 10 and the fee is settled. Since the bar code can be read at the store as described above, the store side can perform fee settlement as a normal sales process.

(5) Dunning email processing The center server 1 searches the product database 22 once a day, for example, and extracts works that meet a predetermined condition such that the next day is the scheduled return date or the scheduled return date has passed. Then, the e-mail address of the lending user is read from the customer database 22, and an e-mail indicating that the return is scheduled is transmitted.

(6) Return processing When the user finishes viewing the rental work, the user brings it back to the store 10 and returns it. Here, the return store does not need to be the store 10 that borrowed the work, and can be returned to any store contracted with the rental company. This is because the delivery staff circulates in any store and is collected by the delivery center 5 even if it is returned to another store.

  The store clerk of the store 10 receiving the return refers to the return deadline described in the loan slip attached to the work, and confirms whether or not the stay has been extended by comparing with the date of the day. If it is within the time limit, the corresponding part of the bar code sheet distributed in advance by the bar code reader is read, the process is performed as 0 yen product sales, and the receipt is given to the user as a return certificate. On the other hand, if the stay is overnight, the number of days overdue is calculated, the corresponding part of the bar code sheet is read with a bar code reader, and the extra night charge is settled with the user.

  The works returned to the store 10 are collected by the traveling delivery staff and returned to the delivery center 5. The delivery staff reads the barcode attached to the work with a reader and returns it to the product warehouse. Of the read barcode information, product identification information is transmitted to the center server 1, and the center server 1 accesses the product database 22 to update the record of the work so that the work can be lent again.

(7) Sales processing For example, once every month, the store side terminal aggregates its own sales database and pays rental fees and late charges to be paid to the rental company. In addition, you may make it pay the amount which considered the commission on the side of a store in the total process.

  Through the above processing, the user can rent a work at a desired store and can return it to any store, improving the convenience for the user. Further, several types of product code information may be added to the system of each store, and the rental fee can be settled as a normal sales process without making a large-scale system change on the store side. Thus, since existing stores can be incorporated into the system of the present application without much cost, many stores can be expected to participate, and further improvement of user convenience can be expected.

  FIG. 3 is a diagram showing the configuration of the second embodiment of the present invention. In the present embodiment, for example, a barcode system of a plurality of stores 10 such as a convenience store chain is managed by the store management system 100. The store management system 100 includes a store product database 110 and a store sales database 120, and all product data handled in the store chain is registered in the store product database 110. Each store 10 downloads the data of the store product database 110 periodically or as necessary, and updates the system of its own store. This store product database also includes barcode system data. Further, the settlement data at each store is transmitted to the store management system 100 and stored in the store sales database 120. Other components and their operations are the same as those of the first embodiment shown in FIG. 1, and detailed description thereof is omitted.

  In this embodiment, the rental company registers in advance the contents of a unique barcode that requires barcode reading at the store 10, such as a rental fee and a late fee, in the store product database 110 in advance. This data is downloaded to a plurality of stores 10, and the database of each store is updated. As a result, the barcode contents of the rental company can be registered in a plurality of stores 10 in a lump, and the labor and time for individually changing the system of each store 10 can be omitted. In this embodiment, the store management system 100 may be connected to the center server 1 via a communication network, and when necessary information is sent from the center server 1, it may be registered in the store product database 110.

  FIG. 4 is a diagram showing the configuration of the third embodiment of the present invention. In the present embodiment, in addition to the embodiment shown in FIG. 3, the center system 1 and the store management system 100 can be connected to a higher-level distribution code center system 200. This distribution code center system 200 is a system for integrated management of globally common product codes (for example, JAN codes), for example, JICFS-IF-DB (JAN Item Code File Service) managed by the Institute of Distribution Economics. -Integrated Flexible Data Base). Product codes issued by individual companies can be registered, and can be downloaded and used by other companies. Other components are the same as those of the second embodiment shown in FIG.

  In this embodiment, first, a product code corresponding to a rental fee or a late fee is registered from the server system 1 to the distribution code center system 200. This data is downloaded to the store management system 100 and further distributed to each store 10, and the system database of each store 10 is updated. As a result, if the rental company registers the necessary barcode data in the distribution code center system 200, the barcode payment of the rental fee can be easily realized with the barcode systems of various corporate chains. Furthermore, it can increase and the convenience of a user can be improved.

  Although the configuration of the embodiment of the present invention has been described in detail above, the present invention is not limited to the above embodiment, and can be realized as various other embodiments. For example, although all of the above embodiments have been described with reference to an example of using an information processing system for realizing a rental system, the present invention is not limited to a rental system, and can be realized as a normal product sales system. In other words, if the product return / collection procedure is not performed in the above embodiment, it can be directly applied to the product sales. In this way, the user can purchase the handling product at the designated store at the designated time. For example, a product that could not be purchased without going to a remote place during the daytime business hours at midnight. It can be purchased at convenience stores.

  As described above, according to the present invention, a user can place an order on the Internet or a telephone, and can receive a product or a rental product at a time designated at a store designated by the user. A rental system for books and the like can be realized. Moreover, not only a rental system but also a product sales system that exceeds the limits of individual retail companies is possible.

It is a figure which shows the structure of the Example of a rental system (Example 1). It is a figure which shows the structural example of a website. It is a figure which shows the structure of another Example of a rental system (Example 2). It is a figure which shows the structure of another Example of a rental system (Example 3).

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Center server 2 Customer / goods database server 3 Web server 4 Lending slip / barcode output device 5 Distribution center 7 Customer terminal 8 Reception telephone system 9 Customer telephone terminal 10 Store 100 Store management system 200 Distribution code center system

Claims (8)

An information processing apparatus system that accepts an order for a product or a rental product from a user and realizes the sale of the product or the rental and return of the rental product at a store desired by the user among a plurality of stores, With a store-side accounting terminal arranged for each store,
Order information processing means for receiving order information including user identification information, order goods, receipt date and time, receipt store, customer information storage means in which personal information of users is recorded, merchandise or rental goods Product information storage means in which information is recorded, and a bar code that includes the product name, the date and time of receipt, the date and time of receipt, the store where the order was received, the product slip on which the orderer's name is posted, product identification information and the price information of the product price or rental fee Output means for printing, and the customer information storage means and the merchandise information storage means are accessed based on the order information to manage the status information of the ordered merchandise, and the ordered merchandise is delivered to the designated store by the designated date and time. Center processing means for outputting the product slip and barcode from the output means,
An information processing apparatus system for realizing product sales / rentals, wherein the store-side accounting terminal includes a barcode reader and a fee information table in which fee information corresponding to the barcode is registered.   The information processing system according to claim 1, wherein the order reception processing unit includes a web server that publishes an order screen on a communication network.   The information processing system according to claim 1, wherein the order reception processing means includes a telephone with a called number detection function.   4. The information processing system according to claim 1, wherein the system includes a store management server that manages two or more store-side accounting terminals, and the store management server is managed by the server. Information processing comprising: a product code table in which product codes of all products handled by the store side accounting terminal are registered; and code data distribution means for distributing the product code to the store side accounting terminal as necessary system.   5. The information processing system according to claim 4, wherein the store management server is connected to a distribution code center system that centrally manages product codes, and downloads product codes from the distribution code center system as necessary. And updating the product code table. A method of utilizing an information processing apparatus system that realizes a rental system that accepts orders for rental items from a user and enables the rental and return of orders at a store desired by the user among a plurality of stores,
Receiving at the center server order information including at least user identification information, order item, loan period, loan desired date and time, loan desired store from the user;
Based on the order information, the center server refers to customer information recording means storing personal information such as the user's name and address, and product information recording means storing product information of rental items to be handled. Outputting the rental slip so that the rental product is delivered from the warehouse to the rental request store by the desired rental date and time, and a barcode including rental product identification information and rental fee amount information;
When the rental product delivered to the store is handed to the user, the accounting processing terminal with a barcode reader installed in the store reads the barcode and executes a rental fee settlement process;
When the return deadline for the rental items returned to the store is overdue, the account processing terminal of the store reads the barcode corresponding to the arrearage fee prepared in advance and executes the settlement of the arrearage fee; ,
When a rental item collected from the store is stored in the warehouse, a barcode reader reads the barcode and transmits identification information of the rental item to the center server, and the center server identifies the rental item. Updating product information in the product storage means based on the method.   7. The information processing system utilization method according to claim 6, wherein in the step of receiving the order information, the center server receives input information on an order reception screen published on a communication network.   8. The method according to claim 6 or 7, wherein the step of receiving the order information includes a step in which the center server receives the order information input by an operator who has received the order information from the user through a telephone with a call number display function. Utilization method of information processing system characterized by

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