JP2005141279A - Management device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a management device for generating operation flow information for authentication corresponding to the category or condition of business or characteristics of such a party as an enterprise, and for extracting the flaw possibility portion of a management document plan being the target of an actual examination. <P>SOLUTION: This managing device is provided with an entity operation flow information acquiring part, an operation flow specification information storing part, a comparison part, a question acquiring part and an authentificating operation flow information generating part. Thus, it is possible to easily determine which of the respective items of specifications should be satisfied by a management document by using a response to a question, and to generate an authentificating operation flow. There is provided a different managing device, too, comprising an operation flow information authentificating acquiring part, a management document plan acquiring part, a management item extracting part, a flaw possibility portion extracting part and a flaw possibility part check list generating part. Thus, it is possible to generate the check list of the flaw possibility portion in the document. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a technology that supports creation of an operation flow conforming to a standard.

  In order for companies to obtain certification for standards such as ISO9001 and ISO14001 established by the International Organization for Standardization, first, a management system related to quality and the environment (hereinafter referred to as operation flow) is clarified, and management based on the operation flow is performed. Create a management document to do. The management document must be examined and certified to meet the requirements of the standard.

For this reason, a technique of a standard conformity check program that can confirm whether a conventionally created management document conforms to a standard is disclosed (Patent Document 1). In this standard conformance check program, the standard text is decomposed into predetermined units, and the conformity of a management document created in accordance with the units is determined.
JP 11-73452 A

  However, the above prior art aims to check whether the management document required for certification conforms to each item of the standard, and prepares a management document for any item of the standard. Experts who are familiar with the standard had to judge whether it should be done. Therefore, in the prior art, there is still a need to receive advice from experts and to train experts in-house, and the size of the burden on the company in terms of cost and time has not changed much. Moreover, this problem was contrary to the purpose of establishing a standard that would not only promote the company itself but also spread the standard to improve the quality of the industry in general and move society efficiently.

  In order to solve the above problems, the present invention provides a management apparatus having an actual operation flow information acquisition unit, an operation flow standard information storage unit, a comparison unit, a question acquisition unit, and an authentication operation flow information generation unit I will provide a. As a result, a question for generating information related to the operation flow for obtaining the certification of the standard is obtained by comparing the information regarding the substance of the activity such as the company form and the activity field with the requirements of the standard. By using the response to the question, it is possible to easily determine which of the items of the standard the management document should satisfy in the user's business condition and generate an operation flow for authentication. .

  Also provided is a management apparatus that further includes an authentication operational flow information acquisition unit, a management document draft acquisition unit, a management item extraction unit, a possibility part extraction part, and a possibility part checklist generation part. . As a result, the operation flow clarified according to the business category and the created management document can be compared to generate a checklist of the possibility portion in the document.

  By adopting the configuration as described above, it is possible to generate the operational flow information for authentication according to the characteristics of the organization such as the business category and the company. In addition, by generating authentication operation flow information according to the characteristics, for example, we set up a document creation operation flow for requirements that are not applicable in our company's business format, making it unnecessary to create useless documents This makes it possible to prevent common mistakes when acquiring certification.

  In addition, the management apparatus of the present invention can extract a possible part of a management document draft that is actually subject to examination. Thereby, an error in the creation stage is corrected, and a management document draft having a higher compatibility with the operation flow can be created. That is, it is considered that the probability of obtaining the standard certification is also increased.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In addition, this invention is not limited at all by these embodiment, In the range which does not deviate from the summary, it can implement with a various aspect.

  The first embodiment will mainly describe claims 1, 2, 14, 15, 16, 19, and 20.

  The second embodiment will mainly describe claims 3, 4, 5, 14, 17, 18, 21, and 22.

  The third embodiment will mainly describe claims 6 and 14.

  The fourth embodiment will mainly describe claims 7, 8, 9, 10, and 14.

  The fifth embodiment will mainly describe claims 11 and 14.

  In the fifth embodiment, claims 12 and 14 will be mainly described.

  The seventh embodiment will mainly describe claims 13 and 14.

  Table 1 shows the main information handled in the present invention. Detailed explanations such as specific examples of each information will be described later. Here, in order to facilitate understanding of the embodiments described below, these pieces of information will be briefly explained in advance.

  As shown in this table, the present invention handles “actual operation flow information”, “operation flow standard information”, “authentication operation flow information”, and “management document draft”.

  The “entity operation flow information” is information relating to an operation flow based on the entity of the company activity, and includes, for example, information relating to the company form and the activity field.

  “Operational flow standard information” is information indicating the content defined by the standard to be authenticated, and includes, for example, each item required by ISO9001.

  “Authentication operation flow information” is information relating to the operation flow in line with the substance of the corporate activity. For example, in the construction company A, the information that the person in charge of design is the factory manager, or the requirement of the standard α is required. For example, it is not necessary to create a design plan. In addition, this authentication operation flow information is used only as information for extracting a possible part (such as a contradiction between the authentication operation flow information and the contents of the management document draft) in the second embodiment to be described later. In some cases. In this case, the authentication operation flow information alone may not be understood by a person, for example, a processing signal for a computer.

  The “management document draft” is a document draft generated based on the authentication operation flow information, and includes, for example, a manual draft for management.

<実施形態１>

<Embodiment 1>

    (Concept of Embodiment 1)

  FIG. 1 is a diagram for explaining an example of the concept of the management apparatus according to the present embodiment. As shown in FIG. 1, first, a construction company decided to acquire ISO9001 at a conference (1). In order to obtain ISO9001, an operational flow that satisfies the requirements of this standard was formulated (2). However, the items required by ISO 9001 can be interpreted in various ways according to the type of business. For example, in “Design / Development Planning” in Requirement 7-3-1, not only the operation flow for managing to follow the plan, but also, for example, the manufacturing department that is different from the design department in the design work, etc. When other departments are involved, it is necessary to plan an operational flow that can clarify the location of responsibility. Therefore, it is necessary to determine whether the plan for satisfying a certain requirement is a plan that suits the company (the form of its corporate activities) and that there is no waste (3). However, since the requirements are diverse and specialized knowledge is also required, it is difficult to make those judgments. Therefore, this construction company uses the management apparatus of this embodiment. The person in charge inputs information indicating the substance of the activity, such as the company form and the person in charge for each department, to this management apparatus, and responds to the question output accordingly (4). Then, this management device generates information related to the operation flow for authentication suitable for this construction company, such as “The public works are the main business in this construction company and management related to design including structural calculation is not required” ( 5).

  In this way, the construction company can devise a lean operation flow suitable for the company.

  In the standards such as ISO9001 and ISO14001, the certification is obtained by examining the management document created according to the operation flow clarified in this way. However, in the first embodiment of the present invention, a management apparatus that supports the stage of determining the details of the operation flow without handling management document creation will be described. The management document creation support subject to actual examination will be described in the second and subsequent embodiments of the present invention.

    (Configuration of Embodiment 1)

  FIG. 2 is a diagram illustrating an example of functional blocks of the management apparatus according to the present embodiment. As shown in this figure, the management apparatus (0200) of this embodiment includes an actual operation flow information acquisition unit (0201), an operation flow standard information storage unit (0202), a comparison unit (0203), and a question acquisition unit. (0204) and an operation flow information generation unit for authentication (0205).

  The “actual operation flow information acquisition unit” (0201) has a function of acquiring the actual operation flow information. The “actual operation flow information” is as already defined in Table 1 above.

  FIG. 3 is a diagram illustrating an example of the actual operation flow information. As the actual operation flow information, for example, as shown in this figure, when the “industry” is the construction industry, “design process”, “construction process” and “maintenance management process” which are necessary processes in the operation flow. Is mentioned. In addition, in the case of the “food manufacturing industry”, various processes according to the type of industry such as “product development process”, “manufacturing process” and “logistics process” can be cited. Of course, the actual operation flow information includes not only the process in the operation flow but also information on the type of business and the person in charge.

  As an example of acquisition of the actual operation flow information in the actual operation flow information acquisition unit, prompting the user to input the actual operation flow information according to a preset template or the like can be cited.

  The “operation flow standard information storage unit” (0202) has a function of storing operation flow standard information. “Operational flow standard information” is as already defined.

  FIG. 4 shows an example of operational flow standard information. As shown in this figure, for example, as the operational flow standard information required in ISO9001, the standard clause “4-1-a-1” “clarifies necessary processes” or “4-1-a— 2 ”“ to clarify the application of those organizations ”and“ 4-1-b ”“ to clarify the order and interrelation of processes ”.

  Here, as an example of the operational flow standard information, translations of clauses defined in ISO9001 are listed below. (Hereafter, the ISO 9001 standard clause of the International Standards Association is cited and translated into Japanese.)

  ≪4 Quality management system≫

  ≪4-1 General requirements≫

  The organization must establish, document, implement and maintain a quality management system in accordance with the requirements of the standard, and improve the effectiveness of the system.

  The organization must meet the following:

  a) Clarify the process required by the quality management system and its application to the organization.

  b) Determine the order of these processes and their interrelationships.

  c) Establish the evaluation criteria and methods necessary to ensure that the operation and management of these processes are effective.

  d) Ensure the availability of resources and information necessary to support the operation and monitoring of these processes.

  e) Monitor, measure and analyze these processes.

  f) Take the necessary actions to achieve the results as planned by these processes and to continuously improve.

  These processes need to be operated by the organization according to the requirements of this international standard.

  When outsourcing a process that affects the suitability of a product to requirements, the organization needs to ensure control of that process. The process management must be clarified in the overall quality management system.

  (reference)

  Processes required by the quality management system include processes for operating behavior, resource provision, product sales and measurement.

  ≪4-2 Requirements for documentation≫

  ≪4-2-1 General≫

  The quality management system documentation should include:

  a) A statement documenting the quality policy and quality objectives.

  b) Quality manual

  c) Documented procedures / processes required by this international standard.

  d) Documents required by the organization to ensure that the process is effectively planned, operated and managed.

  e) Records required by this international standard (see 4-2-4).

  (Reference 1)

  The term 'documented procedures / processes' in this international standard means that the procedures / processes are established, documented, implemented and maintained.

(Reference 2)

  The degree of documentation of quality management systems varies from organization to organization for the following reasons:

  a) Organization size and type of activity

  b) The complexity of the process and its interrelationship.

  c) Ability of organizational members

  (Reference 3)

  The document format and medium type are not limited.

  ≪4-2-2 Quality Manual≫

  The organization needs to create and maintain a quality manual that includes:

  a) Scope of the quality management system. In addition, if there is an exclusion of the scope of application, details of exclusion and valid reasons for exclusion (see 1-2).

  b) Documented procedures / processes established for the quality management system, or for referring to them.

  c) A description of the interrelationships of quality management system processes.

  ≪4-2-3 Document Management≫

  The documents required by the quality management system need to be managed. However, records are a special form of documents and must be managed according to the requirements of 4-2-4.

  Documented procedures / processes should define the management of the following activities:

  a) Approve document conformance before issuing a document.

  b) Review documents, update documents as needed, re-approval documents.

  c) Guarantee of document changes and identification of the latest revision.

  d) Guarantee that the appropriate version of the document is available where necessary.

  e) Guarantees that the document is easy to read and that the document is easily identifiable.

  f) Guarantee of distinguishing externally created documents and managing the distribution of those documents.

  g) Prevent the use of discarded documents. Appropriate identification should be made when retaining the discarded document for any purpose.

  ≪4-2-4 Record management≫

  Records need to be created and maintained to demonstrate conformity to quality management system requirements and effective operation. Also, the records need to be easy to read, easily identifiable and searchable. Also, documented procedures / processes need to be established to define the necessary controls for record identification, storage, protection, retrieval, retention period, and disposal.

  ≪5 Managerial responsibility≫

  ≪5-1 Management commitment >>

  Top management needs to prove its commitment to building and implementing a quality management system and continually improving its effectiveness with the following:

  a) Communicate the importance of customer requirements within the organization, as well as legal and regulatory requirements.

  b) Establishment of quality policy.

  c) Guarantee of setting quality objectives.

  d) Guidance on management reviews.

  e) Guaranteed resource use.

  ≪5-2 Emphasis on customers≫

  Top management needs to ensure that customer requirements are established and met for the purpose of increasing customer satisfaction (see 7-2-1 and 8-2-1).

  ≪5-3-1 Quality Policy≫

  Top management needs to ensure that:

  a) Follow the organizational objectives.

  b) include commitment to conformity to requirements and continuous improvement of effectiveness in the quality management system.

  c) Provision of a framework for setting and reviewing quality targets.

  d) Communication and understanding within the organization.

  e) Review to maintain compatibility.

  ≪5-4 Plan≫

  ≪5-4-1 Quality target≫

  Top management needs to ensure that quality objectives are set according to organizational units and levels. In addition, this quality target includes what is necessary to satisfy the product requirement [refer to 7-1-a)]. The quality target must be quantitatively determinable and not inconsistent with the quality policy.

  ≪5-4-2 Quality management system plan≫

  Top management needs to ensure that:

  a) The planning of the quality management system shall be made to meet the requirements of 4-1 as well as the quality objectives.

  b) The integrity of the quality management system shall be maintained even when quality management system changes are planned and implemented.

  ≪5-5 Responsibility, title and communication≫

  ≪5-5-1 Responsibilities and titles≫

  Top management needs to ensure that responsibilities and titles are established and communicated within the organization.

  ≪5-5-2 Manager in charge≫

  Top management must appoint a manager. The manager must have the following responsibilities and titles regardless of the other responsibilities he owns.

  a) Ensure that the processes necessary for the quality management system are established, implemented and maintained.

  b) To report to top management about the operational status of the quality management system and the necessity of system improvement.

  c) Ensure that the entire organization is deeply aware of customer requirements.

  (reference)

  Responsibilities of managers include communication with the outside regarding matters related to the quality management system.

  ≪5-5-3 Internal communication≫

  Top management needs to ensure that an appropriate communication process is established within the organization and that a forum for communication on the effectiveness of the quality management system is opened.

  ≪5-6 Management Review≫

  ≪5-6-1 General≫

  Top management needs to review the quality management system at regular intervals to ensure that the organization's quality management system ensures its continued suitability, validity, and effectiveness. This review should evaluate the quality management system improvement opportunities and the need for changes to the quality management system, including quality assessment and quality objectives.

  Records of evaluation by management review need to be maintained (see 4-2-4).

  ≪5-6-2 Input to management review≫

  The input to the management review should include the following information:

  a) Audit results

  b) Customer feedback

  c) Process operational status and product suitability

  d) Implementation status of preventive and corrective actions

  e) Follow up on results from previous management reviews

  f) Changes affecting the quality management system

  g) Improvement proposal

  ≪5-6-3 Output from management review≫

  The output from the management review should include decisions and actions on:

  a) Improving the effectiveness of the quality management system and its processes.

  b) Product improvements related to customer requirements.

  c) The need for resources.

  ≪6 Resource operation≫

  ≪6-1 Provision of resources≫

  The organization needs to determine and provide the necessary resources for:

  a) Resources for implementing and maintaining a quality management system, and resources for continually improving its effectiveness.

  b) Resources to improve customer satisfaction by meeting customer requirements.

  ≪6-2 Human Resources≫

  ≪6-2-1 General≫

  Personnel engaged in work related to product quality must have a solid competence based on education, training, skills and experience.

  ≪6-2-2 Competence, Recognition, Education and Training≫

  The organization needs to:

  a) Clarify the competence required for personnel engaged in work related to product quality.

  b) Provide education / training or other measures to meet the above requirements.

  c) To evaluate the effectiveness of education / training and other measures.

  d) Ensure that the personnel are aware of the meaning and importance of their activities and how they can contribute to the achievement of quality objectives.

  ≪6-3 Infrastructure≫

  Organizations need to determine, provide, and maintain the infrastructure necessary to meet product requirements. Infrastructure includes the following:

  a) Buildings, work places, and related facilities.

  b) Equipment (including hardware and software).

  c) Support operations (transportation, communication, etc.).

  ≪6-4 Work environment≫

  The organization needs to determine and operate the working environment necessary to meet product requirements.

  ≪7 Product realization≫

  ≪7-1 Product realization plan≫

  Organizations need to plan and develop the processes necessary for product realization. The product realization plan must be consistent with other process requirements of the quality management system (see 4-1).

  In planning for product realization, the organization needs to clarify:

  a) Product quality targets and requirements.

  b) Product-specific process and documentation generation and the need to provide resources.

  c) Product specific verification, validation, monitoring, inspection and testing activities, and product acceptance criteria.

  d) Records necessary to prove that the product realization process and the resulting product meet the requirements (see 4-2-4).

  The plan output needs to be in a form suitable for the organization's plan execution method.

  (Reference 1)

  A document that defines the quality management system processes (including product realization processes) and the resources that apply to a particular product, project, or contract can also be called a quality plan.

  (Reference 2)

  The organization may apply the requirements specified in 7-3 for building a product realization process.

  ≪7-2 Customer related process≫

  ≪7-2-1 Clarification of requirements related to products≫

  Organizations need to clarify the following:

  a) Requirements specified by the customer, including requirements for product delivery and post-delivery activities.

  b) Requirements that are known by the intended or intended use of the product in addition to the customer's explicit requirements.

  c) Legal and regulatory requirements related to products.

  d) Additional requirements determined by the organization.

  ≪7-2-2 Review of product requirements≫

  The organization needs to review product requirements. This review needs to be processed before the organization's commitment to deliver the product to the customer (eg, submitting a proposal, accepting a contract or order, accepting a contract or order change). The review should also ensure that:

  a) Definition of product requirements

  b) When a contract or order is changed, the difference before and after the change is resolved.

  c) Ownership of the organization's ability to meet established requirements.

  Keep a record of the results of the review and a record of the action for that review (see 4-2-4).

  If the customer does not present the requirement in a document, the customer requirement needs to be verified by the organization before acceptance.

  When product requirements change, the organization needs to ensure that the relevant documentation is modified and that the relevant personnel understand the change in requirements.

  (reference)

  In situations such as internet sales, a formal review for each individual order is not practical. Instead, relevant product information such as catalog materials and advertising materials may be reviewed.

  ≪7-2-3 Communication with customers≫

  Organizations need to determine and implement effective arrangements for communicating with customers regarding:

  a) Product information.

  b) Inquiries, contracts, orders, and changes to them.

  c) Customer feedback, including customer complaints.

  ≪7-3 Design and development≫

  ≪7-3-1 Design and development plan≫

  Organizations need to plan and manage product design and development.

  During the design and development planning, the organization needs to clarify:

  a) Design and development stage.

  b) Review, verification and validation appropriate for each stage of design and development.

  c) Responsibility and title of design and development.

  Organizations need to manage the interfaces between groups involved in design and development to ensure the location of effective communication responsibilities.

  As the design and development progresses, it is necessary to update the plan output accordingly.

  ≪7-3-2 Design and development input≫

  Inputs related to product requirements need to be clarified. The record must be retained (see 4-2-4). These inputs include the following:

  a) Functionality and performance requirements.

  b) Applicable laws and regulations requirements.

  c) Information obtained from previous similar designs, if applicable.

  d) Other requirements essential for design and development.

  These inputs need to be reviewed for suitability. The requirements should be complete, clear and consistent.

  ≪7-3-3 Output from design and development≫

  Design / development output needs to be provided in a form that can be compared with design / development inputs. Approval is required before proceeding to the next stage.

  The output from design / development should be as follows.

  a) The input requirements are met.

  b) Provide appropriate information on purchasing, manufacturing and service provision.

  c) include or reference product acceptance criteria;

  d) Clarify product characteristics essential for its safe and proper use.

  ≪7-3-4 Design and development review≫

  At the appropriate stage of design / development, a systematic review should be conducted as planned for the following purposes (see 7-3-1).

  a) Evaluate the ability of design and development results to meet requirements.

  b) Clarify the problem and suggest necessary actions.

  Participants in the review need to include representatives from the departments involved in the design and development stages that are being reviewed. It is necessary to keep a record of the results of the review and a record of the necessary treatment (see 4-2-4).

  ≪7-3-5 Verification of design and development≫

  In order to ensure that the output from design / development meets the requirements for design / development input, verification must be performed as planned (see 7-3-1). In addition, the record of the verification result and the record of the necessary treatment need to be retained (see 4-2-4).

  ≪7-3-6 Validity of design and development≫

  Design and development validation needs to be performed according to a plan to ensure that the product produced meets the requirements known by the specified or intended product application (7- Refer to 3-1. Also, whenever feasible, validation should be completed before delivery or delivery of the product. In addition, a record of the result of validity check and a record of any necessary treatment must be retained (see 4-2-4).

  ≪7-3-7 Change management of design and development≫

  Design and development changes need to be clarified and a record must be maintained. The changes need to be reviewed, verified and validated as appropriate, and approved before the changes are made. A review of design and development changes should include an assessment of the impact of the change on product components and products that have already been delivered.

  Records of the results of change reviews and any necessary actions need to be maintained (see 4-2-4).

  ≪7-4 Purchasing≫

  ≪7-4-1 Purchasing process≫

  Organizations need to ensure that purchased products meet specified purchase requirements. In addition, the management method and degree of the supplier and the purchased product need to be influenced by the influence of the purchased product on the subsequent product realization and final product.

  The organization needs to evaluate and select suppliers based on their ability to deliver products according to the organization's requirements. In addition, criteria for selection, evaluation, and re-evaluation must be established. In addition, it is necessary to keep a record of evaluation results and a record of any treatment required by the evaluation (see 4-2-4).

  ≪7-4-2 Purchasing information≫

  In the purchase information, it is necessary to clearly indicate the product to be purchased, and it is necessary to appropriately include the following items.

  a) Requirements for approval of products, procedures, processes and equipment.

  b) Requirements regarding personnel qualification and aptitude.

  c) Quality management system requirements.

  The organization needs to ensure the validity of the specified purchase requirements before communicating to the supplier.

  ≪7-4-3 Verification of purchased products≫

  The organization shall prescribe and perform the necessary inspections and other activities to ensure that purchased products meet specified purchase requirements.

  When the organization or its customer decides to verify the management location of the supplier, the organization needs to clearly indicate the verification procedure and the product shipment procedure in the purchase information.

  ≪7-5 Manufacturing and service provision≫

  ≪7-5-1 Management of manufacturing and service provision≫

  Organizations need to plan and implement manufacturing and service provision in a controlled manner. The managed state includes the following states.

  a) A state in which information on product characteristics is available.

  b) The work procedure manual can be used as necessary.

  c) Appropriate equipment can be used.

  d) Monitoring equipment and measuring equipment are available and usable.

  e) Product monitoring and performance measurement.

  f) The state in which the product is shipped, delivered, and after-sales service is provided.

  ≪7-5-2 Validation of process for manufacturing and service provision≫

  If the output resulting from product provision or service provision cannot be verified by subsequent monitoring or measurement, the organization needs to validate the process of product provision or service provision. The above includes processes in which defects become apparent only after the product has been used or serviced. Validation needs to prove that these processes can produce planned results.

  Organizations need to ensure that these processes include procedures that include:

  a) Clear criteria for process review and approval.

  b) Equipment certification and personnel aptitude confirmation.

  c) Use of predetermined methods and procedures.

  d) Requirements for recording (see 4-2-4).

  e) Revalidation.

  ≪7-5-3 Identification and traceability≫

  Where necessary, organizations need to identify products by appropriate means throughout the product realization process.

  Organizations need to identify product status in terms of monitoring and measurement requirements.

  If traceability is a requirement, the organization needs to manage and record the unique identification of the product (see 4-2-4).

  (reference)

  In some industrial fields, configuration management is a means of maintaining identification and traceability.

  ≪7-5-4 Customer property≫

  The organization needs to pay attention to the customer's property while the customer's property is in or used by the organization. Organizations need to identify, verify, and protect customer property provided for use in or for use with the product. If customer property is found lost, damaged or unsuitable for use, it must be reported to the customer and a record maintained (see 4-2-4).

  (reference)

  Customer property includes intellectual property rights.

  ≪7-5-5 Product Storage≫

  Organizations need to store products that are compatible with product requirements from internal processes to delivery of packages to designated destinations. This preservation includes identification, handling, packaging, storage, and protection. Storage also needs to be applied to product components.

  ≪7-6 Management of monitoring equipment and measuring equipment≫

  In order to prove the conformity of the product to the defined requirements, the organization needs to clarify the monitoring and measurement to be performed and the necessary monitoring and measurement equipment (7- 2-1).

  Organizations need to ensure that monitoring and measurement are feasible. It also needs to establish a process that ensures that it is performed in a manner consistent with the monitoring and measurement requirements.

  If the correctness of the measurement results needs to be guaranteed, the measuring instrument must satisfy the following:

  a) Perform calibration and verification in accordance with measurement standards that can be traced to international standards or domestic standards, at specified intervals or before use. If there is no such standard, it is necessary to record the standard used for calibration and verification.

  b) Adjust or readjust equipment as necessary.

  c) To identify the state of the configuration clearly.

  d) To prevent operations that invalidate the measurement results.

  e) Protect from damage and deterioration during handling, maintenance and storage.

  Furthermore, when it is found that the measuring device does not meet the requirements, the organization needs to re-evaluate and record the validity of past measurement results from the measuring device. The organization also needs to take appropriate action on the product on the device and the product affected by the measurement error of the device. In addition, records of calibration results and verification results need to be retained (see 4-2-4).

  When computer software is used to monitor or measure specific requirements, it must be ensured that the computer software can be used for its intended use. In addition, the confirmation is performed before the first use and needs to be reconfirmed as necessary.

  (reference)

  See ISO 10012-1 and ISO 10012-2 for guidance.

  ≪8 Measurement, analysis and improvement≫

  ≪8-1 General≫

  Organizations need to plan and implement the monitoring, measurement, analysis, and improvement processes required for:

  a) prove the suitability of the product;

  b) Ensure the suitability of the quality management system.

  c) Continuously improving the effectiveness of the quality management system.

  This should include determining the applicable methods included in the statistical approach and the scope of their use.

  ≪8-2 Monitoring and measurement≫

  ≪8-2-1 Customer satisfaction≫

  One way to measure the effectiveness of a quality management system is for an organization to monitor information about customer perceptions of whether customer requirements are met. It is also necessary to determine how to obtain and use this information.

  ≪8-2-2 Internal audit≫

  Organizations should have internal audits performed at regular intervals to clarify whether the quality management system:

  a) Whether the quality management system conforms to the product realization plan (see 7-1), conforms to the requirements of this international standard, and meets the requirements of the quality management system established by the organization. Whether it conforms.

  b) Whether the quality management system is effectively implemented and maintained.

  An audit program should be developed that takes into account the status and importance of the processes and areas to be audited, as well as past audit results. You also need to define the audit criteria, scope, frequency, and method. Auditor selection and auditing must be performed to ensure the objectivity and fairness of the audit process.

  Auditors should not audit their work.

  Responsibilities and requirements for audit planning and execution, and reporting and record keeping (see 4-2-4) need to be defined in a documented procedure.

  The person responsible for the audit area needs to ensure that prompt action is taken to eliminate the nonconformities found and the causes of the nonconformities. Subsequent follow-up should include verification of the actions taken and reporting of the verification results (see 8-5-2).

  (reference)

  See ISO10011-1, ISO10011-2, and ISO10011-3 for guidance.

  ≪8-3 Process monitoring and measurement≫

  Organizations need to apply appropriate methods for monitoring quality management system processes. Also, if practicable, the organization needs to apply appropriate methods for measuring the process. These methods need to prove the ability of the process to achieve the expected results. In addition, if the planned results are not achieved, appropriate corrective action must be taken to ensure product conformity.

  ≪8-2-4 Product monitoring and measurement≫

  Organizations have to monitor and measure product characteristics to verify that product requirements are met. This monitoring and measurement needs to be performed at the appropriate stage of the product realization process according to the plan.

  There is a need to retain evidence of conformance to acceptance criteria. In addition, the record shall indicate the person (s) authorized to release the product (see 4-2-4).

  Product release and service delivery must not occur until the plan is fully implemented. However, it may be done if authorized by a person with the relevant title, or in some cases if authorized by the customer.

  ≪8-3 Management of nonconforming products≫

  Organizations need to ensure that products that do not meet product requirements can be identified and managed to prevent unintended use and delivery.

  It is necessary to define the management, management responsibility and title of handling non-conforming products as a documented procedure.

  The organization handles nonconforming products in one or more of the following ways:

  a) Method by action to resolve the found nonconformity

  b) A method of approving its use, its release, its acceptance with permission based on the title, or permission from the customer.

  c) A method that makes the original use or application of the product impossible.

  Keep a record of the treatment, including the reason for nonconformity and the subsequent authorization (see 4-2-4).

  When a nonconforming product is repaired, it is re-verified to show compliance with the requirements.

  If a product non-conformance is discovered after delivery or use has started, the organization will take appropriate action against any effects or potential effects resulting from the non-conformance.

  ≪8-4 Data analysis≫

  The organization must create, collect and analyze appropriate data to demonstrate the suitability and effectiveness of the quality management system. The organization then collects, creates and analyzes appropriate data to evaluate the continuous improvement of the quality control system effectiveness. This data includes information from monitoring, measurement and other related sources.

  Analysis of the data provides information related to:

  (A) Customer satisfaction (see 8-2-1).

  (B) Conformity to product requirements (see 7-2-1).

  (C) Process and product characteristics and trends, including preventive actions.

  ≪8-5 Improvement≫

  ≪8-5-1 Continuous improvement≫

  Organizations need to continually improve the effectiveness of the quality management system through quality policies, quality objectives, audit results, data analysis, corrective and preventive actions, and management reviews.

  ≪8-5-2 Corrective action≫

  The organization needs to take action to remove the cause of the nonconformity to prevent recurrence. The corrective action needs to be appropriate for the impact of the found nonconformity.

  A documented procedure needs to be established to define the following requirements:

  a) Review of nonconformities (including customer complaints).

  b) Identify the reasons for nonconformity.

  c) Assessing the need for treatment to ensure that nonconformities are not repeated.

  d) Determine and implement the necessary actions.

  e) A record of the results of the treatment applied (see 4-2-4).

  f) Review of corrective actions taken.

  ≪8-5-3 Preventive measures≫

  Organizations need to determine what to do to eliminate the cause of potential nonconformities in order to prevent their occurrence. Preventive measures need to be appropriate for the effects caused by potential problems.

  A documented procedure needs to be established to define the following requirements:

  a) Identify potential nonconformities and their causes.

  b) Assessing the need for treatment to even prevent the occurrence of nonconformities.

  c) Determining and implementing the necessary actions.

  d) A record of the results of the treatment applied (see 4-2-4).

  e) Review of preventive actions taken. (End of citation.)

  The accumulation in the operational flow standard information accumulating unit can be performed by a recording medium such as a hard disk drive or a portable recording medium such as a magnetic recording disk, CD-ROM, DVD-ROM, or flash memory.

  The “comparison unit” (0203) has a function of comparing the actual operation flow information acquired by the actual operation flow information acquisition unit (0201) with the operation flow standard information stored in the operation flow standard information storage unit (0202). Have.

  In this comparison unit, for example, “design process” of “building industry” that is the acquired actual operation flow information and “necessary process” of “4-1-a-1” that is operation flow standard information are clarified. Are compared.

  The comparison by the comparison unit is executed using, for example, a database of a table in which the actual operation flow information and the operation flow standard information to be compared are associated in advance. To explain with specific examples, first, from the pull-down menu selection by the user, etc., the program software using the present invention is that the actual operation flow to be checked is “building industry”, and the operation flow is “design” The actual operation flow information including “process” is acquired. In the construction industry, the design software requires a clear “design process” and “necessary process” because the necessity of the design process required by the standard differs depending on the difference between public works and private works. Is associated. Therefore, operational flow standard information “clarify necessary processes” associated with the “design process” of the building industry is acquired from the table of the database, and the program software compares the two. In addition, for example, the comparison result in the case of the combination of the actual operation flow information and the operation flow standard information is also tabulated and stored, and as the comparison result, it is output that it should be judged whether the design process is necessary or not. The

  The “question acquisition unit” (0204) has a function of acquiring a question for generating authentication operation flow information according to the comparison result in the comparison unit (0203). “Authentication operation flow information” is as already defined.

  FIG. 5 is a diagram illustrating an example of a question for generating authentication operation flow information. For example, as a comparison result, as described above, it is necessary to determine whether the “design process” is necessary from the “building industry” that is the actual operation flow information and the “necessary process” that is the operation flow standard information. Information was output. Then, a question about the design process is acquired from the questions stored in advance, and a screen as shown in FIG. 5 is displayed on the display. Here, the user of this management apparatus responds to this question by checking a check box. Here, a response is made that “public works” is a business field in which ISO 9001 is desired to be acquired, and “the construction including public works is not undertaken because the construction of public works is the main work”.

  Then, in response to this question, authentication operational flow information described below is generated.

  The “authentication operation flow information generation unit” (0205) has a function of generating authentication operation flow information using a response to the question acquired by the question acquisition unit (0204).

  FIG. 6 is a diagram illustrating an example of a display screen for generating authentication operation flow information using a response to a question acquired by the question acquisition unit (0204). As shown in this figure, the construction company's operational flow is based on the “Standards for Public Works” and “Does not undertake design including structural calculations because the construction of public works is the main work” in response to the above-mentioned questions. It is determined that the management for “7-3” is unnecessary. Then, a display for confirming the fact to the user is made on the display. The user can see from the confirmation screen that the management related to “Standard 7-3” can be excluded in their business.

  Also, if the user selects “OK” on this confirmation screen, as shown in FIG. 5 as well, whether or not a valid reason that management of “Standard 7-3” is unnecessary is described in the management document. A confirmation screen is also displayed. This makes it possible to create a management document that satisfies the requirements of the user.

  In addition to the construction industry, for example, in the food manufacturing industry, an authentication operation flow is created as follows.

  As shown in FIG. 3, as the actual operation flow information, when the type of industry is “food manufacturing industry”, the necessary processes are “product development process”, “manufacturing process” and “distribution process”. It is done. Then, as in the case of the construction industry, in the comparison section, the information of “clarify necessary processes” of “4-1-a-1” which is the operation flow standard information shown in FIG. Comparison with “Product Development Process” is performed. Then, the comparison result that it was necessary to judge whether "product development process" was necessary was given.

  As shown in FIG. 5, in this case, as described in the construction industry, a question regarding the product development process is acquired from the questions stored in advance and displayed on the display. Here, the user of this management apparatus responds to this question by checking a check box. Here, as the acquisition range of ISO9001, a response is made that “the product planned by the customer is mainly manufactured, so the product developed in-house is not provided”.

  Based on the response to the above question, it is determined that the management regarding “Standard 7-3” is unnecessary in the operation flow of the food company. Then, a display for confirming the fact to the user is made on the display.

  As described above, for example, the operation flow information for authentication can be generated by omitting the design process and the product development process which are not necessary for the standard authentication. Then, using the authentication operation flow information, the user can create an operation flow suitable for the company.

    (Processing flow of Embodiment 1)

  FIG. 7 is a flowchart illustrating an example of a processing flow in the management apparatus according to the present embodiment. The processing flow shown below can be implemented as a method, a program for causing a computer to execute, or a readable recording medium on which the program is recorded (the same applies throughout the present specification).

  As shown in this figure, first, the actual operation flow information is acquired (step S0701). Next, the entity operation flow information acquired in the entity operation flow information acquisition step S0701 is compared with the operation flow standard information stored in advance (step S0702). Subsequently, a question for generating authentication operation flow information is acquired according to the comparison result in step S0702 (step S0703). Finally, the operation flow information for authentication is generated using the response to the question acquired in step S0703 (step S0704).

    (Simple explanation of the effect of Embodiment 1)

  As described above, the management apparatus according to the present embodiment can generate operation flow information for authentication according to characteristics of an organization such as a business type or a company.

  Also, by generating operation flow information for authentication according to the characteristics, for example, the operation flow such as document creation has been set for requirements that are exempted in the company's business format, and it makes unnecessary documents. This makes it possible to prevent common mistakes when acquiring certification.

    (Other examples of Embodiment 1)

  In addition to the above example, the first embodiment may be implemented in the following manner. This management apparatus is characterized in that entity operation flow information is generated and acquired by selecting from prestored templates.

    (Configuration of Other Example of Embodiment 1)

  FIG. 8 shows an example of functional blocks of this management apparatus. As shown in this figure, this management apparatus is based on the management apparatus described above, and its actual operation flow information acquisition unit (0800) includes an operation flow model storage means (0801) and an operation flow question storage means (0802). ), Operation flow template selection means (0803), and operation management summary information generation means (0804).

  The “operation flow template storage unit” (0801) has a function of storing a plurality of operation flow templates. The operation flow model is an operation flow that is set in advance, such as a frequently used pattern, and is stored in the management apparatus. In addition, it is desirable to accumulate a plurality of basic models for each business category.

  The operation flow question storage means (0802) has a function of storing a question for selecting a model of the operation flow. Here, similar to the question in the question acquisition unit described above, the accumulated question is displayed on the display, and the user responds to the question, so that a template of the operation flow is selected as will be described later. Is done.

  The “operation flow template selection unit” (0803) has a function of selecting the operation flow template stored in the operation flow template storage unit (0801) based on the response to the question in the operation management question storage unit (0802). Have. As described above, an operation flow can be easily planned by selecting a template of an operation flow suitable for the user's business category by the question.

  The “operation management summary information generation unit” (0804) has a function of generating the actual operation flow information based on the operation flow template selected by the operation flow template selection unit (0804).

    (Processing flow of other example of embodiment 1)

  FIG. 9 is a flowchart showing an example of the processing flow of the management apparatus. As shown in this figure, first, a plurality of pre-stored operation flow templates are selected based on a response to a question for selecting a pre-stored operation flow template (step S0901). Next, entity operation flow information is generated based on the operation flow template selected in step S0901 (step S0902). Subsequently, the actual operation flow information generated in step S0902 is compared with the operation flow standard information stored in advance (step S0903). Further, a question for generating the authentication operation flow information is acquired according to the comparison result in step S0903 (step S0904). Finally, the operation flow information for authentication is generated using the response to the question acquired in step S0904 (step S0905).

  As described above, by using the template in this management apparatus, the user does not need to plan an operation flow from scratch and can save time and effort.

  <Embodiment 2>

    (Concept of Embodiment 2)

  FIG. 10 is a diagram for explaining an example of the concept of the management apparatus of the present embodiment. In the present embodiment, the operation flow information for authentication generated by the management apparatus of the first embodiment is used. As shown in this figure, first, in order to perform management suitable for the generated authentication operation flow information (1), the construction company creates a quality manual according to the authentication operation flow information, and based on it Create business manuals for the Planning Department, Development Department, and Sales Department (2). By the way, these manuals are actually subject to examination when, for example, obtaining ISO 9001 certification, and therefore must be adapted to the operational flow indicated by the operational flow information for authentication (3). Therefore, the construction company uses the management apparatus of the present embodiment to check whether there is any contradiction between the created business manual and the operation flow (there is no possibility part) (4). Then, by correcting the possibility of defects found by the check, it is possible to create a business manual that more closely matches the company's substance.

    (Configuration of Embodiment 2)

  FIG. 11 is a diagram illustrating an example of functional blocks of the management apparatus according to the present embodiment. As shown in this figure, the management apparatus (1100) of this embodiment includes an “authentication operation flow information acquisition unit” (1101), a “management document draft acquisition unit” (1102), and a “management item extraction unit”. (1103), a “probability portion extraction unit” (1104), and a “probability portion check list generation unit” (1105).

  The “authentication operation flow information acquisition unit” (1101) has a function of acquiring the authentication operation flow information generated by the authentication operation flow information generation unit. The acquisition here is, for example, transferred from the operation flow information generation unit for authentication through a cable or the like, or the operation flow information for authentication that has been output to the outside and passed to the user's eyes through a display display is input. In the case of acquisition through a cable or the like, as described above, the operation flow information for authentication may be a signal for processing only for the amount necessary for this embodiment.

  The “management document draft acquisition unit” (1102) has a function of acquiring a management document draft. “Proposed management document” means a document generated based on the authentication operational flow information as defined in Table 1 above. For example, a quality manual created based on the authentication operational flow information, A manual etc. are mentioned.

  As described above, in the case of international standards such as ISO9001 and ISO14001, this management document draft is examined and approval / disapproval is determined when obtaining the certification. Therefore, in order to receive the certification of this standard, it is important how the management document draft conforms to the operation flow of the company.

  Further, the management document draft is not limited to text information documents, but may be image information such as drawings and flowcharts as necessary.

  The management document plan is acquired by, for example, a method in which the created management document plan is input by a keyboard or a text portion of an image image captured by a scanner is converted into text information.

  The “management item extraction unit” (1103) has a function of extracting a management item based on a document constituting the management document plan acquired by the management document plan acquisition unit (1102). “Management item” means an item managed by the draft management document.

  FIG. 12 illustrates an example of management items. As shown in this figure, the management item is, for example, an item related to the “manager in charge” required by ISO 9001 standard 5-5-2, and information indicating that the manager in charge of this quality management system is the factory manager. Etc.

  In addition, for example, an item regarding the reason for exemption from application of the standard (that management is not necessary) can be cited.

  The management item extraction unit extracts management items in the management document in accordance with a predetermined standard such as each item required by the standard as described above. As a specific method of extraction, for example, preparing a template for each management item in advance when acquiring a management document draft and acquiring it by having the user input necessary data accordingly . Thereby, the information for identifying the management item can be acquired in association with the specific content of the management item.

  The “probability portion extraction unit” (1104) compares and analyzes the authentication operation flow information acquired by the authentication operation flow information acquisition unit (1101) and the management item extracted by the management item extraction unit (1103). And has a function of extracting a possibility portion. The “probable part” refers to a part in the management document draft that has the possibility of a defect. For example, the management operation information for authentication indicates that “the person in charge of management is the factory manager”. In the draft of the document, there is a possibility that there is a possibility of contradiction, such as "the manager is the president"

  The extraction of the wrinkle possibility portion is performed as follows, for example. First, information indicating that the manager in charge is the factory manager is acquired as the operation flow information for authentication. However, information “President” is written in the item of the manager responsible, which is a management item, or nothing is entered. Then, these pieces of information are compared, and there is a possibility that there is a contradiction between the management item and the authentication operation flow information. In such a case, “manager in charge” is extracted as a possible portion.

  In addition, the reason why management is not required for the operational flow “Management of Standard 7-3-1 is unnecessary” indicated in the operational flow information for authentication is not described in the management document draft. Or, there is a part where there is a possibility of inconsistency such as creation of a design drawing corresponding to “Standard 7-3-1” set in the management document draft.

  In this way, the operation flow information for authentication and the management items in the management document draft are compared, and the possibility of inconsistency is extracted from the user by extracting the possibility part. Point out possible errors.

  The “probability part check list generation unit” (1105) has a function of generating a probable part check list based on the probable part extracted by the probability part extraction unit (1104).

  FIG. 13 shows an example of a display screen of the generated wrinkle possibility part check list. In this way, a checklist for confirming whether or not the correct manager is set is generated from the comparison results as described above, and is displayed on the display of the management apparatus. As a result, the management document draft can be easily corrected. At this time, it is convenient to display the corresponding management item by clicking the document display in the figure.

    (Processing flow of Embodiment 2)

  FIG. 14 is a flowchart showing an example of a processing flow in the management apparatus of this embodiment.

  As shown in this figure, first, the operation flow information for authentication is acquired (step S1401). Next, a management document draft is acquired (step S1402). Subsequently, management items are extracted based on the documents constituting the management document plan acquired in step S1402 (step S1403). Further, the authentication operation flow information acquired in step S1401 and the management item extracted in step S1403 are compared and analyzed to extract a possibility portion (step S1404). Finally, a wrinkle possibility part check list is generated based on the wrinkle possibility part extracted in step S1404 (step S1405).

    (Simple explanation of effect of Embodiment 2)

  As described above, the management apparatus according to the present embodiment can extract a possible part of a management document draft that is actually subject to examination. Thereby, an error in the creation stage is corrected, and a management document draft having a higher compatibility with the operation flow can be created. That is, it is considered that the probability of acquisition of authentication is also increased.

    (Configuration of Other Example of Embodiment 2)

  In addition to the above example, the second embodiment may be implemented in the following manner. In this management apparatus, instead of the management document draft acquisition unit and the management item extraction unit, management that prompts input of management items by means such as displaying an input form based on a template preset for each management item It has the item input promotion part, It is characterized by the above-mentioned.

  FIG. 15 is a diagram illustrating an example of functional blocks of the management apparatus. As shown in this figure, this management device (1500) is based on the management device described above, and instead of a management document draft acquisition unit and a management item extraction unit, a “management item input promotion unit” (1504) is provided. Have.

  The “management item input promotion unit” (1504) has a function of prompting the management item to be input based on the authentication operation flow information generated by the authentication operation flow information generation unit. In this management item input promotion unit, for example, the input form based on the template as described above is used to prompt the input of the management item, and the management items with typical contents are accumulated and selected. And the like.

    (Processing flow of other example of embodiment 2)

  FIG. 16 is a flowchart showing an example of the processing flow of the management apparatus. As shown in this figure, first, input of management items is prompted based on the generated authentication operation flow information (step S1601). Next, the generated operation flow information for authentication is acquired (step S1602). Subsequently, the operation flow information for authentication acquired in step S1602 and the management item input in step S1601 are compared and analyzed to extract a possibility portion (step S1603). Finally, a wrinkle possibility part checklist is generated based on the wrinkle possibility part extracted in step S1603 (step S1604).

  As described above, since this management apparatus acquires each management item based on the authentication operation flow information, it is not necessary to extract the management item from the management document draft. Further, since the management items are prompted to be input based on the authentication operation flow information, the correspondence between the comparison target and the comparison content becomes clear, so that the analysis can be performed more accurately.

  The management apparatus may further include a management document plan generation unit that generates a management document plan. The management document plan generation unit has a function of generating a management document plan based on a management item input by prompting an input of the management item input promotion unit.

  This makes it possible to easily generate a management document draft along the authentication operation flow information.

  <Embodiment 3>

    (Concept of Embodiment 3)

  An example of the concept of the management apparatus according to the present embodiment is to satisfy an item required in, for example, requirement 7-2 “customer-related process” in ISO9001. In other words, information related to the requirements specified by the customer is acquired, and the possibility portion is extracted from the requirements and management items of the customer.

  FIG. 17 is a diagram illustrating an example of functional blocks of the management apparatus according to the present embodiment. As shown in this figure, the management apparatus (1700) of the present embodiment is based on the second embodiment and includes an “authentication operation flow information acquisition unit” (1701), a “management document draft acquisition unit” (1702), and , “Management Item Extraction Unit” (1703), “Possibility Possibility Portion Extraction Unit” (1704), and “Population Possibility Portion Check List Generation Unit” (1705).

  And as a feature point, it has a "customer request information acquisition part" (1706) and a "second habit possibility part extraction part" (1707).

  The “customer request information acquisition unit” (1707) has a function of acquiring customer request information in association with the standard. “Customer request information” refers to information related to matters required by customers of products (including services) produced based on the management. For example, specifications and quantities of products requested by customers, delivery dates, delivery methods, Information indicating service contents and the like can be mentioned. In addition, although not a requirement prescribed by the customer itself, as specified in ISO 9001, when a designated use or the like is known, a requirement according to the use is also included. For example, when a contractor provides a “residential space”, it also includes information indicating the specifications of the living space, the construction method, and the selection of materials so that the living space is “comfortable”. is there. Or the information which shows the requirements of the regulation and legislation related to products, such as a building standard law and a food hygiene law, shall also be contained in this customer requirement information.

  To obtain this customer request information, for example, there are multiple input forms for entering the specifications, quantity, delivery date, delivery method, service details, etc. according to the type of business, etc. The method of acquiring by doing.

  The “second defect possibility extraction unit” (1707) compares and analyzes the customer request information acquired by the customer request information acquisition unit (1706) and the management item extracted by the management item extraction unit (1703). It has a function to extract a possibility part. In the extraction of the possibility of wrinkle, for example, a requirement for housing for a person with sick house syndrome is acquired as customer request information. At this time, in the management item for managing the provision of resources, there was no description regarding the selection of materials in consideration of sick house syndrome. In such a case, the management item relating to the provision of this material is extracted as a possible part. As in the case of the wrinkle possibility part check list generation unit of the second embodiment, a screen that prompts the user to confirm the management item is displayed.

    (Simple explanation of effect of Embodiment 3)

  In this way, the management apparatus according to the present embodiment can extract the possibility portion of the management item regarding the customer request information. Therefore, it is possible to create a management document draft that can provide products and services with higher customer satisfaction.

  <Embodiment 4>

    (Concept of Embodiment 4)

  The concept of the management device according to the present embodiment is that, for example, the design department of a construction company sets “reduction in design man-hour” as a quality target required by the standard. However, it actually took more man-hours than the target design man-hour. Then, the management apparatus according to the present embodiment prompts the user to correct the building plan so that the man-hour set as the target is reached, or presents means for shortening the man-hour.

  As a result, the user can easily devise to reach the level required by the standard, for example, regarding quality.

    (Configuration of Embodiment 4)

  FIG. 18 is a diagram illustrating an example of functional blocks of the management apparatus according to this embodiment. As shown in this figure, the management apparatus (1800) of this embodiment includes a “request level value information acquisition unit” (1801), a “request achievement level information acquisition unit” (1802), and a “determination unit” (1803). ) And a “correction instruction information generation unit” (1804).

  The management apparatus according to the present embodiment is based on the third embodiment and includes the above-described constituent elements. However, in FIG. 18, description of those already described in the third embodiment is omitted. did.

  The “required standard value information acquisition unit” (1801) has a function of acquiring required standard value information. “Required standard value information” refers to information indicating a predetermined standard value required by the standard, for example, a quality target set according to the standard as described above or a pass standard value at the time of inspection of a product, This includes customer request levels.

  The “request achievement level information acquisition unit” (1802) has a function of acquiring request achievement level information. "Requirement achievement level information" refers to information indicating the level of achievement achieved by management based on the management document in response to a request according to the standard, for example, the time taken to actually make a product, The evaluation value at the time of actual inspection, customer satisfaction, etc. are listed.

  The “determination unit” (1803) is based on the request level value information acquired by the request level value information acquisition unit (1801) and the request achievement level information acquired by the request achievement level information acquisition unit (1802). It has a function of determining whether the achievement level satisfies the level value.

  For example, when “reduction in design man-hour” is set as the quality target as described above and the goal is to complete the work with the man-hour of 100, the numerical value of 100 is acquired as the required standard value information. After that, the construction was actually carried out, but the construction was not completed despite the fact that the man-hour reached 103. In such a case, a numerical value of 103 is acquired as the request achievement level information. The determination unit compares these numerical values to determine whether the achievement level satisfies the standard value. In this example, since the achievement level does not satisfy the level value, the process of the correction instruction information generation unit described below is executed.

  The “correction instruction information generation unit” (1804) has a function of generating correction instruction information when it is determined that the determination unit (1803) does not satisfy the condition. The “correction instruction information” is information for correcting the achievement of management document management so as to satisfy a standard value.

  FIG. 19 shows an example of the correction instruction information. As described above, since the actual number of man-hours for the construction work exceeded the target man-hours, as shown in this figure, the judgment result was determined to be “× (X)”. Then, a screen for prompting the correction of the plan is displayed as the correction instruction information (“correction of the plan” in the figure). Alternatively, information on effective means for shortening the man-hours from past results or the like may be stored in advance, and the information may be displayed (“corrective action” in the figure).

    (Simple explanation of effect of Embodiment 4)

  As described above, the management device according to the present embodiment allows the user to easily devise to reach the level required by the standard.

    (Configuration of Other Example of Embodiment 4)

  In addition to the above example, the fourth embodiment may be implemented in the following manner. This management apparatus has a function of transmitting the request achievement level information to an organization that supports, for example, operational flow planning, management document drafting, standard certification, and acquisition. As a result, information on the degree of achievement such as the actual work efficiency improvement in the operational flow in various business categories and conditions is accumulated. By analyzing the collected information, it is possible to establish a methodology for better operational flow planning and management document drafting.

  FIG. 20 shows an example of functional blocks of this management apparatus. The management apparatus (2000) includes a “request level value acquisition unit” (2001), a “request achievement level information acquisition unit” (2002), and a “request achievement level information transmission unit” (2003). However, since the “required standard value acquisition unit” (2001) and the “requirement achievement level information acquisition unit” (2002) have already been described, description thereof will be omitted.

  The “request achievement level information transmission unit” (2003) has a function of transmitting the request achievement level information acquired by the request achievement level information acquisition unit (2002). For example, the transmission may be performed by e-mail or the like via the Internet network.

  As a result, the requirement achievement degree information is accumulated as described above, and the accumulated information is analyzed, thereby making it possible to establish a methodology for better operational flow planning and management document drafting.

    (Configuration of Other Example 2 of Embodiment 4)

  In addition to the above example, the fourth embodiment may be implemented in the following manner. This management apparatus is characterized by acquiring result information such as the number of products produced. The request achievement level information is information indicating an achievement level, that is, a degree with respect to a certain standard, whereas the result information is an absolute value such as the number. Then, the result information is held, and similarly to the above example, it has a function of transmitting to an organization that supports operational flow planning, management document drafting, standard certification, acquisition, and the like.

  FIG. 21 shows an example of functional blocks of the management apparatus. As shown in this figure, the management apparatus (2100) includes a “result information acquisition unit” (2101), a “result information holding unit” (2102), and a “result information transmission unit” (2103).

  The “result information acquisition unit” (2101) has a function of acquiring result information. “Result information” refers to a result carried out based on management performed in response to a request according to the standard, and includes, for example, information indicated by an absolute value such as the number of production as described above.

  The “result information holding unit” (2102) has a function of holding the result information acquired by the result information acquiring unit (2101). As a result, the information holding unit may be implemented by a recording medium such as a hard disk drive or a portable recording medium such as a magnetic recording disk, a CD-ROM, a DVD-ROM, or a flash memory. Of course, for example, in the case of the standard ISO9001, it is desirable that identification information or the like is uniquely added to the result information and stored so as to be searchable as necessary in order to satisfy the requirement “record management”. Similarly, in order to satisfy “protection / storage” in “record management” required by the standard, it is desirable that these pieces of information be backed up.

  The “result information transmitting unit” (2103) has a function of transmitting the result information held in the result information holding unit. As described above, for example, transmission through an Internet network is conceivable. As a result, it is also possible to establish a methodology for planning a better operational flow and creating a management document draft as described above.

  Furthermore, the result information may be statistically processed to facilitate analysis.

  FIG. 22 is a diagram illustrating an example of functional blocks of a management apparatus that performs statistical processing of the result information. As shown in this figure, the management device (2200) includes a “result information acquisition unit” (2201), a “result information holding unit” (2202), a “statistical processing unit” (2203), and a “statistical processing result”. Information transmission unit "(2204). However, the “result information acquisition unit” (2201) and the “result information holding unit” (2202) are the same as those already described.

  The “statistic processing unit” (2203) has a function of performing statistical processing on the result information held in the result information holding unit (2202) to generate statistical processing result information. As a result, it is possible to obtain result information calculated in a long-term span based on a history such as past results. Therefore, it is possible to acquire result information with higher accuracy, and it is possible to establish a methodology for planning a better operational flow and creating a management document plan.

  The “statistical processing result information transmission unit” (2204) has a function of transmitting the statistical processing result information generated by the statistical processing unit (2203). As a result, similar to the above example, the result information subjected to statistical processing can be sent to an organization that supports planning of operational flows, creation of management document drafts, certification of standards, acquisition, etc. Detailed result information can be acquired.

  <Embodiment 5>

    (Concept of Embodiment 5)

  The management apparatus according to the present embodiment is characterized by generating correction instruction information based on a complaint from a customer based on the fourth embodiment. This means that, for example, customer complaint information about a product actually delivered to the customer is reflected in the correction instruction information. This is useful, for example, for implementing “customer satisfaction” of the standard 8-2-1 required by ISO9001. Similarly, it is also useful for realizing a check of a so-called PDCA cycle (four cycles of plan, execution, check, and countermeasure).

    (Configuration of Embodiment 5)

  FIG. 23 is a diagram illustrating an example of functional blocks of the management apparatus according to this embodiment. As shown in this figure, the management device (2300) of the present embodiment is based on the fourth embodiment, and includes a “request level information acquisition unit” (2301), a “request achievement level information acquisition unit” (2302), , “Determination unit” (2303) and “correction instruction information generation unit” (2304). However, since these have already been described, the description thereof will be omitted. Furthermore, this management apparatus has a “customer complaint information acquisition unit” (2305).

  The “customer complaint information acquisition unit” (2305) has a function of acquiring complaint information. “Claim information” refers to information indicating a complaint about a product from a customer of a product produced based on the management. For example, information indicating a customer's opinion on price, design, product quality, and the like. Can be mentioned. Note that “product” is a concept that includes not only a substantial product but also a service.

  This customer complaint information is obtained by, for example, a method of obtaining information obtained through questionnaire surveys conducted at the time of product delivery or service termination, telephone surveys of randomly selected customers, complaints or consultations with call centers, etc. Is mentioned.

  Then, based on the acquired customer complaint information, the “correction instruction information generation unit” (2304) generates correction instruction information reflecting the customer complaint.

    (Simple explanation of effect of Embodiment 5)

  With this correction instruction information, it is possible to create a management document draft that establishes a system for constantly producing products with high customer satisfaction.

  <Embodiment 6>

    (Concept of Embodiment 6)

  The management apparatus according to the present embodiment has a function of printing out a management document draft that has been corrected based on the correction instruction information, based on the fourth embodiment. This is useful, for example, in the management review (review by the management layer) of ISO9001.

    (Configuration of Embodiment 6)

  FIG. 24 is a diagram illustrating an example of functional blocks of the management apparatus according to this embodiment. As shown in this figure, the management apparatus (2400) of the present embodiment is based on the fourth embodiment and includes a “request level information acquisition unit” (2401), a “request achievement level information acquisition unit” (2402), , “Determination unit” (2403) and “correction instruction information generation unit” (2404). However, since these explanations have already been completed, they will be omitted. The management apparatus further includes a “management document correction unit” (2405) and a “corrected management document output unit” (2406).

  The “management document correction unit” (2405) has a function of generating a corrected management document based on the correction instruction information generated by the correction instruction information generation unit (2404). The “corrected management document” refers to a management document obtained by correcting the management document.

  The “corrected management document output unit” (2406) has a function of outputting the corrected management document generated by the management document correction unit (2405). This output includes, for example, output on paper or the like by printout, output display on a display or the like, transmission to the outside of the management apparatus through a communication network, and writing to a recording medium.

    (Simple explanation of effect of Embodiment 6)

  In this way, by outputting the revised management document draft, it is possible to easily generate materials for management review such as system review by management.

  <Embodiment 7>

    (Concept of Embodiment 7)

  The management apparatus according to the present embodiment is based on the first to sixth embodiments, and has a function of transmitting a question about management based on the management document 9 to, for example, an external consultant organization. This will make it possible to create more specialized management document drafts, and external organizations such as consultant organizations can collect and analyze questions to pattern problems and improve the efficiency of problem solving methods. become.

    (Configuration of Embodiment 7)

  FIG. 25 is a diagram illustrating an example of functional blocks of the management apparatus according to the present embodiment. However, in this figure, illustration of the “probability portion check list generation unit” and the like is omitted. As shown in this figure, the management apparatus (2500) of this embodiment includes a “question acquisition unit” (2501) and a “question transmission unit” (2502).

  The “question acquisition unit” (2501) has a function of acquiring a question regarding management based on the management document. The acquisition includes, for example, a method in which a question to be answered in a selection format is prepared in advance, and the question is acquired by allowing the user to select an answer.

  The “question transmission unit” (2502) has a function of transmitting the question acquired by the question acquisition unit. This transmission includes sending a question to an external consultant organization or a screening organization through a communication network such as the Internet.

    (Simple explanation of effect of Embodiment 7)

  As described above, the management apparatus according to the present embodiment makes it possible to create a more specialized management document draft. In addition, external organizations such as consultant organizations collect and analyze questions to pattern problems and solve problems. The efficiency of the method can be improved.

The figure for demonstrating an example of the concept of the management apparatus of Embodiment 1. The figure showing an example of the functional block of the management apparatus of Embodiment 2. Diagram showing an example of entity operation flow information A figure showing an example of operational flow standard information A figure showing an example of a question for generating operational flow information for authentication The figure showing an example of the display screen for generating the operation flow information for authentication using the response to the question 6 is a flowchart illustrating an example of a processing flow in the management apparatus according to the first embodiment. The figure showing an example of the functional block of the other management apparatus of Embodiment 1. The flowchart showing an example of the flow of a process of the other management apparatus of Embodiment 1. The figure for demonstrating an example of the concept of the management apparatus of Embodiment 2. The figure showing an example of the functional block of the management apparatus of Embodiment 2. Diagram showing an example of management items The figure showing an example of a display screen of a generated possibility part check list 7 is a flowchart illustrating an example of a process flow in the management apparatus according to the second embodiment. The figure showing an example of the functional block of the other management apparatus of Embodiment 2. The flowchart showing an example of the flow of a process of the other management apparatus of Embodiment 2. The figure showing an example of the functional block of the management apparatus of Embodiment 3. The figure showing an example of the functional block of the management apparatus of Embodiment 4. The figure showing an example of correction instruction information The figure showing an example of the functional block of the other management apparatus of Embodiment 4. The figure showing an example of the functional block of the further another management apparatus of Embodiment 4. The figure showing an example of the functional block of the management apparatus which performs statistical processing of the result information of Embodiment 4 The figure showing an example of the functional block of the management apparatus of Embodiment 5. The figure showing an example of the functional block of the management apparatus of Embodiment 6. The figure showing an example of the functional block of the management apparatus of Embodiment 7.

Explanation of symbols

0200 Management device 0201 Entity operation flow information acquisition unit 0202 Operation flow standard information storage unit 0203 Comparison unit 0204 Question acquisition unit 0205 Authentication operation flow information generation unit

Claims (22)

An entity operation flow information acquisition unit for acquiring entity operation flow information, which is information related to an operation flow based on the entity of the company activity;
An operation flow standard information accumulating unit for accumulating operation flow standard information, which is information that defines standards related to operation flows in general industries;
A comparison unit that compares the entity operation flow information acquired by the entity operation flow information acquisition unit with the operation flow standard information stored in the operation flow standard information storage unit;
A question acquisition unit that acquires a question for generating authentication operation flow information that is information related to an operation flow in accordance with the entity of the business activity based on the operation flow standard information, according to a comparison result in the comparison unit When,
An operation flow information generation unit for authentication that generates operation flow information for authentication using a response to the question acquired by the question acquisition unit;
A management device. The entity operation flow information acquisition unit
Operation flow template storage means for storing a plurality of operation flow templates,
Operational flow question accumulation means for accumulating questions for selecting operational flow models,
An operational flow template selection unit that selects a model of the operational flow stored in the operational flow template storage unit based on a response to the question in the operational flow question storage unit;
Entity operation flow information generating means for generating entity operation flow information based on the operation flow template selected by the operation flow template selecting means;
The management apparatus according to claim 1, comprising: An operational flow information acquisition unit for authentication that acquires the operational flow information for authentication generated by the operational flow information generation unit for authentication;
A management document draft acquisition unit that acquires a management document draft that is a draft of a management document that is a document created for the purpose of performing management based on the operational flow;
A management item extraction unit that extracts a management item based on a document that constitutes the management document plan acquired by the management document plan acquisition unit;
By comparing and analyzing the authentication operation flow information acquired by the authentication operation flow information acquisition unit and the management item extracted by the management item extraction unit, a portion in the management document draft that has a possibility of flaws A certain possibility part extracting unit that extracts a certain possibility part;
A wrinkle possibility part checklist generating unit that generates a wrinkle possibility part checklist based on the wrinkle possibility part extracted by the wrinkle possibility part extracting unit;
A management device. In place of the management document draft acquisition unit and the management item extraction unit, the management device is a management that prompts input of management items based on the authentication operation flow information generated by the authentication operation flow information generation unit. Has an item input promotion section,
The management apparatus according to claim 3, wherein the comparison analysis is performed on a management item input by the management item input promotion unit. Furthermore, it has a management document draft generation unit that generates a management document draft,
The management apparatus according to claim 4, wherein the management document plan generation unit generates a management document plan based on a management item input by prompting an input of the management item input promotion unit. Customer request information that is information related to matters required from customers of products (including services) produced based on the management, and a customer request information acquisition unit that acquires the standards in association with each other;
The customer request information acquired by the customer request information acquisition unit and the management item extracted by the management item extraction unit are compared and analyzed, and there is a possibility that the part may have a defect in the management document draft A second defect possibility extracting unit for extracting a part;
The management apparatus according to claim 3, further comprising: A required level value information acquisition unit for acquiring required level value information which is information indicating a predetermined level value required by the standard;
A request achievement level information acquisition unit that acquires request achievement level information that is information indicating the degree of achievement achieved by management based on the management document in response to a request according to the standard;
Judgment to determine whether the achievement level satisfies the level value based on the request level value information acquired by the request level value information acquisition unit and the request achievement level information acquired by the request achievement level information acquisition unit And
A correction instruction information generating unit that generates correction instruction information that is information for correcting the achievement of management document management so as to satisfy a standard value when it is determined that the determination unit does not satisfy the condition;
The management apparatus according to claim 3, further comprising: A required level value information acquisition unit for acquiring required level value information which is information indicating a predetermined level value required by the standard;
A request achievement level information acquisition unit that acquires request achievement level information that is information indicating the degree of achievement achieved by management based on the management document in response to a request according to the standard;
A request achievement level information transmission unit for transmitting the request achievement level information acquired by the request achievement level information acquisition unit;
The management apparatus according to claim 3, further comprising: A result information acquisition unit that acquires result information that is a result performed based on management performed in response to a request according to the standard;
A result information holding unit for holding result information acquired by the result information acquisition unit;
A result information transmitting unit for transmitting the result information held in the result information holding unit;
The management apparatus according to claim 3, further comprising: A result information acquisition unit that acquires result information that is a result performed based on management performed in response to a request according to the standard;
A result information holding unit for holding result information acquired by the result information acquisition unit;
A statistical processing unit that statistically processes the result information held in the result information holding unit to generate statistical processing result information;
A statistical processing result information transmission unit for transmitting statistical processing result information generated by the statistical processing unit;
The management apparatus according to claim 3, further comprising: A customer complaint information acquisition unit that acquires complaint information about the product from a customer of the product produced based on the management,
The management apparatus according to claim 7, wherein the correction instruction information generation unit further generates correction instruction information based on the complaint information acquired by the customer complaint information acquisition unit. A management document correction unit that generates a corrected management document that is a management document obtained by correcting the management document based on the correction instruction information generated by the correction instruction information generation unit;
A corrected management document output unit that outputs the corrected management document generated by the management document correction unit;
The management apparatus according to claim 7, further comprising: A question acquisition unit for acquiring a question regarding management based on the management document;
A question transmitting unit for transmitting the question acquired by the question acquiring unit;
The management apparatus according to claim 1, comprising:   The management apparatus according to any one of claims 2 to 13, wherein the standard is any one or more of standards conforming to ISO9001, ISO14001, and ISO9001 or 14001. An entity operation flow information acquisition step, which is a step of acquiring entity operation flow information, which is information related to an operation flow based on the entity of the corporate activity;
A comparison step that is a step of comparing the entity operation flow information acquired in the entity operation flow information acquisition step with the operation flow standard information that is stored in advance and defines the standard relating to the industry general operation flow;
In accordance with the comparison result in the comparison step, a question acquisition step that is a step of acquiring a question for generating authentication operation flow information that is information relating to an operation flow in line with the entity of the company activity;
An operation flow information generation step for authentication, which is a step of generating the operation flow information for authentication using a response to the question acquired in the question acquisition step;
Management method consisting of. An operation flow template selection step for selecting a plurality of operation flow templates stored in advance based on a response to a question for selecting the operation flow template stored in advance;
Based on the operation flow template selected in the operation flow template selection step, an entity operation flow information generation step that is a step of generating entity operation flow information that is information related to the operation flow based on the entity of the corporate activity;
A comparison step that is a step of comparing the entity operation flow information generated in the entity operation flow information generation step with the operation flow standard information that is stored in advance and defines the standard relating to the operation flow;
In accordance with the comparison result in the comparison step, a question acquisition step that is a step of acquiring a question for generating authentication operation flow information that is information relating to an operation flow in line with the entity of the company activity;
An operation flow information generation step for authentication, which is a step of generating the operation flow information for authentication using a response to the question acquired in the question acquisition step;
Management method consisting of. An operation flow information acquisition step for authentication, which is a step of acquiring operation flow information for authentication, which is information related to the operation flow in line with the generated entity activity;
A management document draft acquisition step that is a step of acquiring a management document draft that is a draft of a management document that is a document created for the purpose of performing management based on the operational flow;
A management item extraction step that is a step of extracting a management item based on a document constituting the management document plan acquired by the management document plan acquisition step;
By comparing and analyzing the operation flow information for authentication acquired in the operation flow information acquisition step for authentication and the management item extracted in the management item extraction step, there is a possibility of a flaw in the management document draft A potential possibility part extraction step which is a step of extracting a certain possibility part;
A possibility part checklist generation step that is a step of generating a possibility part checklist based on the possibility part extracted by the possibility part extraction step;
Management method. A management item input promotion step for prompting the input of the management item based on the operation flow information for authentication that is information on the operation flow in accordance with the generated entity activity;
An operation flow information acquisition step for authentication, which is a step of acquiring the generated operation flow information for authentication,
By comparing and analyzing the authentication operation flow information acquired in the authentication operation flow information acquisition step and the management item input in the management item input promotion step, there is a possibility of flaws in the management document draft A probability part extracting step which is a step of extracting a certain possibility part;
A possibility part checklist generation step that is a step of generating a possibility part checklist based on the possibility part extracted by the possibility part extraction step;
Management method. An entity operation flow information acquisition step, which is a step of acquiring entity operation flow information, which is information related to an operation flow based on the entity of the corporate activity;
A comparison step that is a step of comparing the entity operation flow information acquired in the entity operation flow information acquisition step with the operation flow standard information that is stored in advance and defines the standard relating to the industry general operation flow;
In accordance with the comparison result in the comparison step, a question acquisition step that is a step of acquiring a question for generating authentication operation flow information that is information relating to an operation flow in line with the entity of the company activity;
An operation flow information generation step for authentication, which is a step of generating the operation flow information for authentication using a response to the question acquired in the question acquisition step;
A program to make a computer execute. An operation flow template selection step for selecting a plurality of operation flow templates stored in advance based on a response to a question for selecting the operation flow template stored in advance;
Based on the operation flow template selected in the operation flow template selection step, an entity operation flow information generation step that is a step of generating entity operation flow information that is information related to the operation flow based on the entity of the corporate activity;
A comparison step that is a step of comparing the entity operation flow information generated in the entity operation flow information generation step with the operation flow standard information that is stored in advance and defines the standard relating to the operation flow;
In accordance with the comparison result in the comparison step, a question acquisition step that is a step of acquiring a question for generating authentication operation flow information that is information relating to an operation flow in line with the entity of the company activity;
An operation flow information generation step for authentication, which is a step of generating the operation flow information for authentication using a response to the question acquired in the question acquisition step;
A program to make a computer execute. An operation flow information acquisition step for authentication, which is a step of acquiring operation flow information for authentication, which is information related to the operation flow in line with the generated entity activity;
A management document draft acquisition step that is a step of acquiring a management document draft that is a draft of a management document that is a document created for the purpose of performing management based on the operational flow;
A management item extraction step that is a step of extracting a management item based on a document constituting the management document plan acquired by the management document plan acquisition step;
By comparing and analyzing the operation flow information for authentication acquired in the operation flow information acquisition step for authentication and the management item extracted in the management item extraction step, there is a possibility of a flaw in the management document draft A potential possibility part extraction step which is a step of extracting a certain possibility part;
A possibility part checklist generation step that is a step of generating a possibility part checklist based on the possibility part extracted by the possibility part extraction step;
A program to make a computer execute. A management item input promotion step for prompting the input of the management item based on the operation flow information for authentication that is information on the operation flow in accordance with the generated entity activity;
An operation flow information acquisition step for authentication, which is a step of acquiring the generated operation flow information for authentication,
By comparing and analyzing the authentication operation flow information acquired in the authentication operation flow information acquisition step and the management item input in the management item input promotion step, there is a possibility of flaws in the management document draft A probability part extracting step which is a step of extracting a certain possibility part;
A possibility part checklist generation step that is a step of generating a possibility part checklist based on the possibility part extracted by the possibility part extraction step;
A program to make a computer execute.

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