JP2005135009A - System for guiding passenger - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To allow a passenger to smoothly perform whole procedures by printing guide display which sequentially indicates the procedures necessary till boarding on a ticket, to shorten a time required for the procedures, and to reliably get on board. <P>SOLUTION: A passenger guiding system comprises a terminal for performing processing for the procedures of the passenger, a ticket handling apparatus connected to the terminal so as to handle the ticket 10 of the passenger, and a host-device 21 connected to the terminal so as to perform the unitary management of the procedures of the passenger. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a passenger guidance system.

  Conventionally, passengers boarding an airplane at an airport check-in at the check-in counter, i.e. boarding procedures, at a certain time before the scheduled departure time of the airplane, and carry out baggage at the baggage counter as necessary. And pass through the inspection gate to enter the boarding area on the airport premises. When the scheduled departure time of the airplane approaches, the boarding board passes through the boarding gate provided at the exit of the boarding exclusive section.

  In this case, in the check-in counter, the baggage counter, the inspection gate and the boarding gate, boarding procedures, baggage receipt, security check and boarding are performed at the respective locations. Input to the terminal. Based on the information input to each computer terminal, the host computer of the boarding management system determines whether each passenger has completed the boarding procedure, whether the baggage has been received, and whether the security check has been completed. Moreover, it is configured to manage whether or not boarding has been completed (see, for example, Patent Documents 1 and 2).

  FIG. 2 shows a conventional ticket.

  In the figure, reference numeral 101 denotes a ticket as an airline ticket issued by an airline or a travel agent, and includes an airline ticket part 102 and a boarding ticket part 103. In the flight information display field 104 of the air ticket section 102, flight information (departure date, flight name, departure time, departure place, arrival place, etc.) of the plane corresponding to the ticket purchased by the passenger is printed. Yes. Further, passenger names, precautions, and the like are printed at locations other than the flight information display column 104 of the air ticket part 102. In the seat information display field 105 of the boarding pass 103, seat information (seat number, type of seat indicating a non-smoking seat or a smoking seat, etc.) is printed when boarding procedures are performed.

  A magnetic tape is attached to the back surface (not shown) of the ticket 101, and information such as flight information and seat information of the airplane is recorded on the magnetic tape. Note that reading and recording of information on the magnetic tape is performed by a computer terminal of the boarding management system.

  The passenger arrives at the airport with the purchased ticket 101. Then, a passenger boarding procedure is performed at the check-in counter. At this time, when the passenger performs the boarding procedure, the data recorded on the magnetic tape of the ticket 101 is read by the computer terminal of the check-in counter. Then, the computer terminal rewrites the data recorded on the magnetic tape to the contents including the check-in information, and the seat information is printed in the seat information display field 105 of the boarding pass portion 103.

  When the passenger deposits his / her baggage at the baggage counter, the data recorded on the magnetic tape of the ticket 101 is read by the computer terminal of the baggage counter, and the data for receiving the cargo is input to the computer terminal. Passengers receive a check-in slip in exchange for baggage. Data read by the computer terminal of the check-in counter or the baggage counter is transmitted to the host computer of the boarding management system.

  Subsequently, a passenger security check is performed at the inspection gate. In this case, the passenger presents the ticket 101 to the airport clerk, undergoes a physical examination, a baggage X-ray inspection, etc., passes through the inspection gate and enters the boarding-dedicated section on the airport premises.

Finally, when the scheduled departure time of the airplane approaches, the passenger passes the boarding gate provided at the exit of the dedicated boarding section and boards the airplane. In this case, when the passenger inserts the ticket 101 into the ticket gate installed at the boarding gate, the fact that the passenger has boarded is transmitted from the computer terminal connected to the ticket gate to the host computer of the boarding management system. Is done. This registers that the passenger has boarded. Further, after passing through the boarding gate, the passenger gets on the airplane and sits on the seat of the seat number printed in the seat information display column 105 of the boarding pass portion 103.
Japanese Patent No. 3315844 JP 2002-163691 A

  However, in the conventional passenger guidance system, although flight information and seat information of an airplane are printed on a ticket 101 carried by the passenger, the contents of various procedures necessary for boarding the airplane, It does not contain any information such as the order of procedures and the places where various procedures are performed. For this reason, many passengers cannot smoothly carry out the necessary procedures before boarding the airplane, and it takes a long time before boarding the airplane, or they feel uneasy.

  In general, airplanes require more procedures and different procedures before boarding than other public transports such as railways and buses. In addition, since there are fewer opportunities for ordinary passengers to board an airplane than to use other public transportation such as railways and buses, many passengers are unfamiliar with the procedures required to board an airplane. It is thought that there is. In addition, typical airports are vast and complex compared to other public transport facilities such as railway stations and bus stations. Therefore, many passengers take a long time to get on the plane, get lost, or feel uneasy. In addition, they travel tirelessly in large airports and get tired. Furthermore, in the worst case, it will not be possible to board the aircraft before the scheduled departure time of the plane.

  On the other hand, if the airline also finds out that the scheduled passenger has not performed the predetermined procedure by the predetermined time by the record of the host computer, the airline will make an announcement to find the corresponding passenger or the attendant will correspond to the passenger You need to search around. In addition, it is also necessary to carry out the procedure for transferring the airplane. This takes time and increases the cost of the airline.

  The present invention solves the above-described conventional problems, and by printing a guidance display that shows the necessary steps in order to board the ticket, the passenger can smoothly perform all the procedures. It is an object of the present invention to provide a passenger guidance system that can shorten the time required for boarding and can reliably board.

  Therefore, in the passenger guidance system of the present invention, a terminal that executes processing for passenger procedures, a ticket handling device that is connected to the terminal and handles the passenger's ticket, and is connected to the terminal, A host device that centrally manages procedures.

  In another passenger guidance system according to the present invention, the ticket further includes a guide symbol indicating a procedure, and the ticket handling device marks the guide symbol corresponding to the completed procedure.

  In still another passenger guidance system according to the present invention, the guide symbols are procedural symbol marks arranged in the order of the procedures.

  In still another passenger guidance system of the present invention, the guide symbol is similar to a display indicating a place where the procedure is performed.

  In still another passenger guidance system of the present invention, the host device further includes a database in which a passenger list is stored, and checks the passenger list.

  In the ticket of the present invention, a guide symbol indicating a passenger procedure is printed.

  In another ticket of the present invention, the guide symbols are procedure symbol marks and are arranged in the order of the procedures.

  In still another ticket according to the present invention, the guide symbol is marked when the corresponding procedure is completed.

  In still another ticket of the present invention, the ticket further includes an air ticket part and a boarding ticket part, a flight information display field and the guide symbol are printed on the air ticket part, and seat information is provided on the boarding ticket part. The display column and the aircraft outline are printed.

  In still another ticket of the present invention, seat information is printed in the seat information display column, and a mark indicating an outline of the seat position is printed in the aircraft schematic diagram.

  According to the present invention, since a guidance display showing the necessary procedures until boarding the ticket is printed in order, the passenger can smoothly perform all the procedures, and the time required for the procedures can be reduced. It can be shortened and can be boarded reliably.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a diagram showing a configuration of a ticket in the embodiment of the present invention, and FIG. 3 is a diagram for explaining a guidance display printed on the ticket in the embodiment of the present invention.

  In FIG. 1, reference numeral 10 denotes a ticket carried by a passenger. Here, the passenger is a person who uses public transportation such as an airplane, a ship, a railroad, and a bus, and boardes and gets on the public transportation at facilities such as an airport, a port, and a railway station. The public transport may be any type, but in the present embodiment, the case where the public transport is an airplane will be described. In this case, the ticket 10 is an airline ticket issued by an airline or a travel agent, and a passenger carrying the ticket 10 carries out a boarding procedure at a check-in counter at an airport, and baggage (not shown) as necessary. Baggage is deposited at the counter, security check is completed at the inspection gate, and the vehicle passes through the inspection gate and enters the boarding-department zone on the airport premises. When the scheduled departure time of the airplane approaches, the ticket gate is completed at the boarding gate provided at the exit of the boarding-dedicated section, and the boarding board passes through the boarding gate.

  Here, as shown in FIG. 1, the ticket 10 includes an air ticket part 12 and a boarding ticket part 13. In the flight information display section 14 of the air ticket section 12, the departure date, flight name, departure time, departure place, arrival place, etc. are printed as flight information of the airplane corresponding to the ticket purchased by the passenger. Yes. Passenger names, precautions, and the like are also printed in places other than the flight information display column 14 of the airline ticket section 12. Further, in the present embodiment, a guide symbol 11 as a guide display is printed on a blank portion of the airline ticket section 12, for example, a blank portion near the lower end, as shown in FIG. The guide symbol 11 represents a guide symbol 11a representing a departure lobby, a guide symbol 11b representing check-in, a guide symbol 11c representing checked baggage, a guide symbol 11d representing a security check as a boarding check, and a boarding gate. It consists of a guide symbol 11e. When the guide symbol 11a, the guide symbol 11b, the guide symbol 11c, the guide symbol 11d, and the guide symbol 11e are collectively explained, they are described as the guide symbol 11. If necessary, the guide symbol 11a, the guide symbol 11b, the guide symbol 11c, the guide symbol 11d, or the guide symbol 11e can be deleted, or a guide symbol representing other matters is added. You can also

  The guide symbol 11a, the guide symbol 11b, the guide symbol 11c, the guide symbol 11d, and the guide symbol 11e, as shown in FIG. 3, grasp the procedure necessary for the passenger to get on the plane at a glance. Each procedure is designed so that it can be performed, that is, a symbol mark of each procedure. That is, as shown in FIG. 3 (a), the guide symbol 11a represents the departure lobby in the airport premises, and shows the route to the departure lobby of the airport using various means of transportation. Also used. For example, a symbol mark similar to the guide symbol 11a is displayed on a railway station connected to an airport, a bus terminal on a bus route, a passage in the airport, etc., and a route to the departure lobby is indicated. .

  Further, as shown in FIG. 3B, the guide symbol 11b represents a check-in as a boarding procedure for boarding an airplane, and includes a check-in corner and a check-in counter in or around the departure lobby. It is also used to indicate where to check in. In the present embodiment, the passenger is in principle performed at the check-in corner. In this case, a check-in terminal 23, which will be described later, is arranged in the check-in corner, and the passenger performs check-in by operating the check-in terminal 23 himself. In addition, airline staff are assigned to the check-in counter, and passengers check-in and respond to consultations as before, but in principle check-in is performed by the passengers themselves. Since it is performed at the in-corner, the number of airline staff assigned to the check-in counter can be reduced.

  Further, as shown in FIG. 3C, the guide symbol 11c represents a procedure for checked baggage for depositing baggage, etc., and represents a place where the checked baggage procedure is performed like a baggage counter. Also used. If there is little baggage and all the baggage can be brought on the plane, the passenger does not need to go through the check-in procedure, so there is no need to stop at the baggage counter.

  Further, as shown in FIG. 3 (d), the guide symbol 11d represents a security check in which the passenger presents the ticket 10 to the airport clerk and undergoes a physical magnetic test, a baggage X-ray test, etc. It is also used to indicate where security checks are performed, such as inspection gates. The security check is performed after check-in and, if necessary, after the checked baggage is finished. Then, after passing through the inspection gate, the passenger enters the boarding-dedicated section in the airport premises.

  Further, as shown in FIG. 3 (e), the guide symbol 11e represents a boarding gate where an airplane to be boarded is waiting, and is also used to represent the location of the boarding gate. In addition, the number indicated by the guide symbol 11e (“15” in the example shown in FIG. 3E) indicates the gate number of the boarding gate. Since the boarding gate is normally determined by check-in, the numbers are printed when check-in is performed.

  As shown in FIG. 1, the guide symbols 11 are arranged according to the order of the procedures so that the passenger can grasp the order of the procedures necessary for boarding the airplane, and are adjacent to each other. An arrow for indicating the next procedure is printed between the guide symbols 11. Therefore, even if the passenger is unfamiliar with the procedures necessary to board the plane, the outline of the procedures and the order of the procedures can be obtained by looking at the guide symbol 11 printed in the blank portion of the air ticket section 12 of the ticket 10. Can be easily grasped sensuously.

  The seat information display column 15 of the boarding pass 13 is printed with seat information such as a seat number and a seat type indicating a non-smoking seat or a smoking seat when boarding procedures are performed. Further, in the present embodiment, as shown in FIG. 1, the aircraft schematic diagram 16 as a seat position schematic display is printed on a blank portion of the boarding pass portion 13, for example, a blank portion near the lower end. Passenger seats are determined by check-in. Since the ticket 10 shown in FIG. 1 shows a state before the check-in is performed, the seat information display field 15 is blank, and the seat position is not shown in the aircraft schematic diagram 16 as well. .

  A recording medium such as a magnetic tape is affixed to the back of the ticket 10 (not shown), and information such as flight information and seat information of the airplane is recorded on the recording medium. Note that reading and recording of information on the recording medium is performed by a computer terminal such as the check-in terminal 23. The recording medium may be other than a magnetic tape, for example, an IC chip.

  Next, the configuration of the passenger guidance system in the present embodiment will be described.

  FIG. 4 is a diagram showing a configuration of the passenger guidance system in the embodiment of the present invention, and FIG. 5 is a diagram showing an example of passenger list data of the passenger guidance system in the embodiment of the present invention.

  In FIG. 4, reference numeral 20 denotes a passenger guidance system according to the present embodiment, and includes a host device 21, a check-in terminal 23, a checked baggage terminal 24, a boarding check terminal 25 as terminals for executing processing for passenger procedures, and It has a boarding gate terminal 26. The host device 21, check-in terminal 23, checked baggage terminal 24, boarding check terminal 25, and boarding gate terminal 26 are connected to each other via a local network 22 so as to communicate with each other.

  Here, the check-in terminal 23 includes calculation means such as a CPU and MPU, storage means such as a semiconductor memory and a magnetic disk, display means such as a CRT and a liquid crystal display, input means such as a keyboard and a mouse, a communication interface, and the like. It is a computer, and a plurality of computers are arranged in check-in corners, check-in counters, etc. in airports. Then, the check-in terminal 23 performs processing necessary for check-in while communicating with the host device 21. Note that the check-in terminal 23 arranged in the check-in counter or the like is usually operated by an airline staff.

  On the other hand, the check-in terminal 23 arranged at the check-in corner is operated by the passenger himself. Therefore, the check-in terminal 23 arranged in the check-in corner is formed integrally with display means and input means, for example, so that even a passenger unfamiliar with the operation can easily operate. It is desirable to provide a touch panel. In this case, a screen for guiding the operation is displayed, the operation item is displayed on the screen, and the operation item can be selected by touching the operation item with a finger of the hand, that is, touching the operation item.

  In addition, the check-in terminals 23 arranged in the check-in corners may be arranged in booths that are partitioned from each other. For example, the check-in terminals 23 are arranged so as to be embedded in the wall surface and adjacent to each other. It is desirable to arrange the check-in terminals 23 in a state where no partition exists. In this case, it is desirable that the operation portion including the display means and the input means of the check-in terminal 23 constitutes a surface substantially the same as the wall surface. Thereby, even if the passenger who operates the check-in terminal 23 by himself / herself is not used to the operation of a computer or the like, the passenger does not feel anxiety, hesitation, tension, etc. Can be operated.

  The check-in terminal 23 is connected to a ticket handling device 23a. The ticket handling device 23a includes a slot into which the ticket 10 is inserted, and reads information such as the passenger's name and flight information recorded on a recording medium attached to the ticket 10 inserted into the slot. In addition, information such as seat information is recorded on the recording medium.

  Further, the ticket handling device 23a also has a printing function, and when the check-in terminal 23 executes processing necessary for check-in, the ticket handling device 23a performs marking on the guide symbol 11a and the guide symbol 11b printed on the air ticket part 12 of the ticket 10. It has come to give. The marking may be made by printing a mark such as x, ◯, or the like on the guide symbol 11a and the guide symbol 11b, or the guide symbol 11a and the guide symbol 11b may be specified. It may be applied by painting with color. As a result, it is possible to confirm that the arrival at the departure lobby in the airport premises and the check-in has been completed.

  Further, since the passenger's seat is determined by check-in, the ticket handling device 23a indicates the seat number and the non-smoking or smoking seat determined in the seat information display column 15 shown in the boarding pass portion 13 of the ticket 10. Print the seat type. Further, the ticket handling device 23 a prints a mark indicating the outline of the seat position on the aircraft schematic diagram 16 shown in the boarding pass portion 13 of the ticket 10. The mark is, for example, ☆, *, ×, ○, but any mark may be used. Since the passenger can grasp where the seat is in the aircraft body by the mark, the passenger can arrive at the seat smoothly without hesitation.

  Furthermore, since the boarding gate is determined by check-in, the ticket handling device 23a prints a number indicating the gate number of the boarding gate of the guide symbol 11e printed on the air ticket part 12 of the ticket 10.

  In addition, when the check-in terminal 23 is disposed at the check-in corner and is operated by the passenger himself, the ticket handling device 23a is preferably incorporated in the check-in terminal 23. The slot is arranged so as to open to the operation part of the check-in terminal 23 so that the passenger can insert the ticket 10 into the slot and receive the ticket discharged from the slot. It is desirable.

  The checked baggage terminal 24 includes a computing unit such as a CPU and an MPU, a storage unit such as a semiconductor memory and a magnetic disk, a display unit such as a CRT and a liquid crystal display, an input unit such as a keyboard and a mouse, a communication interface, and the like. It is arranged at the baggage counter in the airport premises. Then, the checked baggage terminal 24 performs processing necessary for checked baggage while communicating with the host device 21. The checked baggage terminal 24 is normally operated by an airline staff assigned to the baggage counter.

  The checked baggage terminal 24 is connected to a ticket handling device 24a. The ticket handling device 24a includes a slot into which the ticket 10 is inserted, and reads information such as the passenger's name and flight information recorded on a recording medium attached to the ticket 10 inserted into the slot. Information such as luggage storage information is recorded on the recording medium.

  Further, the ticket handling device 24a also has a printing function, and when the processing required for the checked baggage is executed by the checked baggage terminal 24, the guide symbol 11c printed on the ticket part 12 of the ticket 10 is marked. It has become. The marking is the same as the marking applied to the guide symbol 11a and the guide symbol 11b. As a result, it is possible to confirm at the baggage counter inside the airport that the procedure for checked baggage has been completed.

  The boarding check terminal 25 is a computer provided with arithmetic means such as CPU and MPU, storage means such as semiconductor memory and magnetic disk, display means such as CRT and liquid crystal display, input means such as keyboard and mouse, communication interface and the like. It is arranged at the inspection gate in the airport premises. Then, the boarding check terminal 25 performs processing necessary for security checks such as body magnetic inspection and baggage X-ray inspection while communicating with the host device 21. The boarding check terminal 25 is normally operated by an airline assigned to the inspection gate or an airport staff.

  The boarding check terminal 25 is connected to a ticket handling device 25a. The ticket handling device 25a includes a slot into which the ticket 10 is inserted, and reads information such as a passenger's name and flight information recorded on a recording medium attached to the ticket 10 inserted into the slot. The information such as the result of the security check is recorded on the recording medium.

  Further, the ticket handling device 25a also has a printing function, and when the boarding check terminal 25 executes processing necessary for the security check, the ticket handling device 25a marks the guide symbol 11d printed on the air ticket part 12 of the ticket 10. It has become. The marking is the same as the marking applied to the guide symbol 11a, the guide symbol 11b, and the guide symbol 11c. Thereby, it is possible to confirm that the security check has been completed at the inspection gate in the airport premises. Passengers who have passed through the inspection gate enter the boarding-dedicated section within the airport premises.

  The boarding gate terminal 26 includes a computing means such as a CPU and MPU, a storage means such as a semiconductor memory and a magnetic disk, a display means such as a CRT and a liquid crystal display, an input means such as a keyboard and a mouse, a communication interface and the like. It is arranged at the boarding gate arranged at the exit of the boarding exclusive section. Then, the boarding gate terminal 26 performs processing necessary for the ticket gate while communicating with the host device 21. The boarding gate terminal 26 is usually operated by an airline staff assigned to the boarding gate or an airport staff.

  A ticket handling device 26 a is connected to the boarding gate terminal 26. The ticket handling device 26a functions as a ticket gate and includes a slot into which the ticket 10 is inserted. The name of the passenger recorded on the recording medium affixed to the ticket 10 inserted into the slot 10 Information such as flight information is read, the air ticket part 12 is cut and removed, and only the boarding pass part 13 is discharged from the slot. And a passenger receives the boarding pass part 13 discharged | emitted from the slot, and boards an airplane.

  The host device 21 is a computer having a calculation means such as a CPU and MPU, a storage means such as a semiconductor memory and a magnetic disk, a display means such as a CRT and a liquid crystal display, an input means such as a keyboard and a mouse, and a communication interface. Yes, it functions as a host computer that manages various information processing in the airport premises. In the present embodiment, the host device 21 includes a database 21a for storing passenger list data as shown in FIG. 5, and manages procedures necessary for passengers to board the airplane. The host device 21 may be a single device such as a large general purpose computer or server, or from a plurality of organically coupled devices such as a distributed server. Or may be a part of a control device that controls another system.

  When processing necessary for check-in is executed by the check-in terminal 23, the data, that is, passenger (boarding) data is transmitted from the check-in terminal 23 to the host device 21 via the local area network 22. As a result, the check-in item in the passenger list (database) as shown in FIG. 5 stored in the database 21a of the host device 21 is updated from “not yet” to “completed”.

  When processing necessary for checked baggage is executed by the checked baggage terminal 24, the data, that is, checked baggage data is transmitted from the checked baggage terminal 24 to the host device 21 via the local area network 22. Thereby, the item of the checked baggage in the passenger list as shown in FIG. 5 stored in the database 21a of the host device 21 is updated from “No” to “Yes”.

  Further, when processing necessary for the security check is executed by the boarding check terminal 25, the data, that is, the security check data is transmitted from the boarding check terminal 25 to the host device 21 via the local area network 22. As a result, the boarding check item in the passenger list as shown in FIG. 5 stored in the database 21a of the host device 21 is updated from “not yet” to “completed”. Passengers who have passed the inspection gate after completing the security check enter the boarding area on the airport premises, so if the boarding check item is “unchecked”, the passenger will board the airport premises. If the boarding check item is “completed”, it can be determined that the passenger is in the boarding-only section inside the airport premises.

  Furthermore, when the scheduled departure time of the airplane approaches, the passenger passes the boarding gate provided at the exit of the boarding exclusive section and boards the airplane. Here, when the processing necessary for the ticket gate is executed by the boarding gate terminal 26, the data, that is, the ticket gate data is transmitted from the boarding gate terminal 26 to the host device 21 via the local network 22. Thereby, the entry of the boarding gate in the passenger list as shown in FIG. 5 stored in the database 21a of the host device 21 is updated from “not yet” to “completed”.

  When a certain time before the departure time of the plane, the host device 21 checks the passenger list stored in the database 21a to find a passenger whose boarding check item or boarding gate item is “not yet”. The passenger is caused to make a call by local broadcasting. In this case, the host device 21 sends a command to a computer telephony integration (CTI) server (not shown) connected to the local network 22 to automatically generate a call message regarding the passenger and broadcast the call message to the airport campus. Let In addition, since it can be determined that a passenger whose boarding check item is “not yet” is outside the boarding area within the airport premises, it is desirable to broadcast the call message outside the boarding area within the airport premises. In addition, since it can be determined that a passenger whose boarding check item is “completed” is in the boarding-dedicated section in the airport campus, it is desirable to broadcast the call message in the boarding-dedicated section in the airport premises.

  Thereby, the state regarding the procedure required until a passenger boards an airplane can be managed centrally.

  Next, the operation of the passenger guidance system configured as described above will be described.

  FIG. 6 is a diagram showing a ticket that has been marked according to the embodiment of the present invention.

  First, the passenger arrives at the airport with the purchased ticket 10. The passenger can grasp the procedure necessary to board the airplane by looking at the guide symbol 11 printed in the blank space of the air ticket part 12 of the ticket 10. Then, by the guide symbol 11a, first, it is grasped that the user should go to the departure lobby in the airport premises. Here, the symbol mark similar to the guide symbol 11a is displayed on the train station connected to the airport, the bus terminal of the bus route, the passage in the airport, etc., and the route to the departure lobby is shown. The passenger can arrive at the departure lobby without hesitation.

  Next, the passenger knows that check-in as a boarding procedure for boarding an airplane should be performed by the guide symbol 11b. And since the symbol mark similar to the said guide symbol 11b is displayed in order to represent the place which checks in, such as a check-in corner and a check-in counter, in the departure lobby or its periphery, the said passenger does not get lost You can get to check-in corners, check-in counters, etc. In principle, in the passenger guidance system 20, the check-in is performed at the check-in corner, so that the passenger operates the check-in terminal 23 provided at the check-in corner by himself / herself. Check in. In this case, the ticket 10 inserted into the slot of the ticket handling device 23a is inserted.

  When processing necessary for check-in is executed by the check-in terminal 23, the ticket 10 marked on the guide symbol 11a and the guide symbol 11b printed on the air ticket part 12 is transferred from the slot of the ticket handling device 23a. Discharged. In the example shown in FIG. 6, marking is performed by printing a circle mark on the guide symbol 11 a and the guide symbol 11 b. The passenger who has received the ticket 10 discharged from the slot can confirm that the check-in has been completed by arriving at the departure lobby in the airport premises by the marking.

  In the seat information display field 15 shown in the boarding pass section 13, a seat number determined by check-in and a seat type indicating a non-smoking seat or a smoking seat are printed. In the example shown in FIG. 6, 6B is printed as the seat number, and a mark indicating that it is a smoking seat is printed.

  Furthermore, a mark indicating the outline of the seat position is printed on the aircraft schematic diagram 16 shown in the boarding pass portion 13. Thereby, since the passenger can grasp | ascertain where the seat of his / her seat is in the aircraft body, the passenger can arrive at the seat smoothly without hesitation. In the example shown in FIG. 6, the mark * indicates that the seat is near the front entrance on the left side in the traveling direction.

  Furthermore, a number indicating the gate number of the boarding gate determined by check-in is printed on the guide symbol 11e printed on the air ticket part 12. Thereby, the passenger can grasp | ascertain which boarding gate should pass through in order to board an airplane. In the example shown in FIG. 6, it is shown that the gate number of the boarding gate is “15”.

  Next, by means of the guide symbol 11c, the passenger knows that he / she should drop in at a baggage counter or the like and carry out the checked baggage when he / she needs to check his / her baggage. In this case, since a symbol mark similar to the guide symbol 11c is displayed in order to indicate a place where baggage handling procedures such as a baggage counter are performed in or around the departure lobby, the passenger does not lose his baggage counter. And so on.

  The checked baggage terminal 24 is operated by an airline staff member assigned to the baggage counter, and executes processing necessary for checked baggage. When processing necessary for checked baggage is executed by the checked baggage terminal 24, the ticket 10 marked on the guide symbol 11c printed on the air ticket part 12 is discharged from the slot of the ticket handling device 24a. If there is little baggage and all the baggage can be brought on the plane, the passenger does not need to go through the check-in procedure, so there is no need to stop at the baggage counter.

  Next, the said passenger grasps | ascertains that the security check as a boarding check is performed in an inspection gate by the guidance symbol 11d. In this case, since the symbol mark similar to the guide symbol 11d is displayed in the airport yard to indicate the location of the inspection gate, the passenger can reach the inspection gate without hesitation.

  A security check is then performed at the inspection gate, and the passenger presents the ticket 10 to an airport clerk and undergoes a body magnetic inspection, an X-ray inspection of baggage, and the like. The boarding check terminal 25 is operated by the airport clerk and executes processing necessary for the security check. When processing necessary for the security check is executed by the boarding check terminal 25, the ticket 10 on which the guide symbol 11d printed on the air ticket part 12 is marked is discharged from the slot of the ticket handling device 25a. Then, the passenger who has passed the inspection gate and finished the security check brings the ticket 10 and enters the boarding-dedicated section in the airport premises.

  Next, the passenger knows which boarding gate the passenger should pass in order to board the airplane by the guide symbol 11e. When the scheduled departure time of the airplane approaches, the passenger can reach a predetermined boarding gate provided at the exit of the boarding exclusive section.

  When the ticket 10 is inserted into the slot of the ticket handling device 26a connected to the boarding gate terminal 26 provided at the boarding gate, the ticket handling device 26a records the recording medium attached to the inserted ticket 10. The information such as passenger name and flight information recorded on the plane is read, the air ticket section 12 is cut and removed, and only the boarding ticket section 13 is discharged from the slot. The passenger receives the boarding pass portion 13 discharged from the slot and boards the airplane. In this case, a mark indicating the outline of the seat position is printed on the aircraft schematic diagram 16 of the boarding pass section 13, and a seat number and a seat type indicating a non-smoking seat or a smoking seat are printed in the seat information display column 15. Therefore, the passenger can sit in a predetermined seat without making a mistake.

  As described above, in the present embodiment, the guide symbol 11 indicating the procedure necessary for boarding the airplane is printed on the air ticket part 12 of the ticket 10. The guide symbol 11 is a symbol mark of each procedure, and is arranged according to the order of procedures, and an arrow for indicating the next procedure is printed between the adjacent guide symbols 11. Therefore, the passenger can easily and intuitively grasp the outline of the procedures and the order of the procedures required before boarding the airplane by looking at the guide symbol 11.

  In addition, a symbol mark similar to the guide symbol 11 is displayed on the airport premises to indicate a place where each procedure is performed. Therefore, the passenger can reach the place where each procedure is performed without hesitation. Further, when each procedure is completed, the corresponding guide symbol 11 is marked, so that the completed procedure and the procedure to be performed can be easily identified.

  Therefore, even if the passenger is unfamiliar with the procedures necessary to board the plane, all procedures can be performed smoothly, the time required for the procedure can be shortened, and the aircraft must be boarded reliably. Can do. Further, since the airline does not need to search for passengers who have not performed the predetermined procedure by a predetermined time, the cost can be reduced.

  In addition, a mark indicating the outline of the seat position is printed on the aircraft schematic diagram 16 of the boarding pass portion 13 of the ticket 10. Therefore, since the passenger can grasp where the seat is in the aircraft body, the passenger can smoothly arrive at the seat without hesitation.

  Further, when processing necessary for each procedure is executed by the check-in terminal 23, the checked baggage terminal 24, the boarding check terminal 25, and the boarding gate terminal 26, the processing is recorded on the recording medium of the ticket 10 and is stored in the host device 21. It is supposed to be sent. Thereby, the host device 21 can centrally manage a state relating to a procedure necessary for the passenger to board the airplane by checking a passenger list stored in the database 21a, for example. Then, call messages are broadcast to the airport premises as necessary. Therefore, a passenger can be reliably guided.

  In this embodiment, only the case where the guide symbol 11 is marked by the ticket handling device 23a and the like has been described. However, the marking to the guide symbol 11 may be performed by an airline or airport staff as necessary. It may be applied manually.

  Further, in the present embodiment, the case where the ticket 10 is an airline ticket for boarding an airplane has been described. However, the ticket 10 may be a boarding pass for other means of transportation other than an airplane, a concert, etc. It can be applied to various tickets such as admission tickets to enter the event venue.

  Furthermore, the present invention is not limited to the above-described embodiment, and various modifications can be made based on the spirit of the present invention, and they are not excluded from the scope of the present invention.

It is a figure which shows the structure of the ticket in embodiment of this invention. It is a figure which shows the conventional ticket. It is a figure explaining the guidance display printed on the ticket in embodiment of this invention. It is a figure which shows the structure of the passenger guidance system in embodiment of this invention. It is a figure which shows the example of the passenger list data of the passenger guidance system in embodiment of this invention. It is a figure which shows the ticket to which the marking in embodiment of this invention was given.

Explanation of symbols

10 Ticket 11, 11a, 11b, 11c, 11d, 11e Information sign 12 Airline ticket part 13 Boarding pass part 14 Flight information display field 15 Seat information display field 16 Airframe schematic diagram 20 Passenger guidance system 21 Host device 21a Database 23 Check-in terminal 23a, 24a, 25a, 26a Ticket handling device 24 Checked luggage terminal 25 Boarding check terminal 26 Boarding gate terminal

Claims (10)

(A) a terminal that executes processing for passenger procedures;
(B) a ticket handling device connected to the terminal and handling the passenger's ticket;
(C) A passenger guidance system comprising: a host device connected to the terminal and centrally managing the passenger procedures. (A) The ticket includes a guide symbol indicating a procedure,
(B) The passenger guidance system according to claim 1, wherein the ticket handling device marks a guide symbol corresponding to a completed procedure. The passenger guidance system according to claim 2, wherein the guide symbol is a symbol mark of a procedure and is arranged according to a procedure order. The passenger guidance system according to claim 2 or 3, wherein the guide symbol is similar to a display indicating a place where a procedure is performed. The passenger guidance system according to any one of claims 1 to 4, wherein the host device includes a database in which a passenger list is stored and checks the passenger list. A ticket printed with a guide symbol indicating a passenger procedure. The ticket according to claim 6, wherein the guide symbol is a symbol mark of a procedure and is arranged according to a procedure order. The ticket according to claim 6, wherein the guide symbol is marked when a corresponding procedure is completed. A flight ticket section and a boarding ticket section, wherein the flight ticket section is printed with a flight information display column and the guide symbol, and the boarding ticket section is printed with a seat information display column and a schematic diagram of the aircraft. Item 9. The ticket according to any one of Items 6 to 8. The ticket according to claim 9, wherein seat information is printed in the seat information display field, and a mark indicating an outline of a seat position is printed in the aircraft schematic diagram.

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